Academic literature on the topic 'Service industry'

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Journal articles on the topic "Service industry"

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Oohara, K. "Service Industry." Sangyo Igaku 31, no. 7 (1989): 537–38. http://dx.doi.org/10.1539/joh1959.31.537.

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Iida, Makoto. "Security Service Industry." Journal of the Society of Mechanical Engineers 95, no. 879 (1992): 119–23. http://dx.doi.org/10.1299/jsmemag.95.879_119.

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McDonald, Catherine. "Human service professionals in the community services industry." Australian Social Work 52, no. 1 (March 1999): 17–25. http://dx.doi.org/10.1080/03124079908414105.

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Janson, Robert. "Achieving service excellence in the financial services industry." National Productivity Review 8, no. 2 (1989): 129–44. http://dx.doi.org/10.1002/npr.4040080206.

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Liu, Bang Fan, Shui Xu, and Xiu Li Ma. "On the Modern Service Industry to Separat from the Manufacturing Industry in Hebei Province." Applied Mechanics and Materials 423-426 (September 2013): 2145–48. http://dx.doi.org/10.4028/www.scientific.net/amm.423-426.2145.

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On the whole, the road that the modern service industry of Hebei province from manufacturing stripping is still not clear, many obstacles still exist, especially prominent in the performance of enterprises, mainly the following three aspects: Manufacturing companies are reluctant to divest its productive service industry. The manufacturing industry production service industry does not have the ability to peel. The concept that cannot be stripped is still outstanding. The separated mode of the producer services of the Hebei manufacturing industry is that: step-by-step separating, step-by-step integration, o the enterprise production service outsourcing as the starting point, come true vigorously construction of Hebei province service outsourcing base.
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Mullatahiri, MSc Vjosa. "Service Innovation and Customers’ Involvement in Service Industry in Kosovo." ILIRIA International Review 4, no. 1 (June 30, 2014): 169. http://dx.doi.org/10.21113/iir.v4i1.59.

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New developments in the economic arena and rapid technological changes have shifted the economic power from company to customer. As a result, companies changed their approach toward customers’ involvement in new product and/or service development.Usually, innovations are driven by inventions. But not all inventions are successful innovations. Hence, to be successful, inventions should be explored to meet customer needs and demands, and commercialized to make the company profitable (DTI - Occasional Paper No 9, 2007). According to Lowe and Marriott (2006) the innovation is a process of creating and transforming products, services, and organizational processes that are crucial for companies who want to compete in a highly dynamic and competitive market.In this regard, the paper aims to explore the interrelation between market and innovation in services industry, whilst analyzing both customers’ impact in new service development (NSD) and Kosovo’s service providers approach in including customers in service development processes.The findings highlight an increased customer power over the NSD processes as a result of their demand and unwillingness to bear the cost of or experiment with new, untested services. Given these developments service providers have started to change their approach of creating and transforming services, namely by involving customers in the service design and development processes, in order to stimulate interest for using and willingness to pay for new service.
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Jiang, Rongchun, and Yonghong Chen. "China's Service-Outsourcing Industry." Chinese Economy 43, no. 3 (May 2010): 37–46. http://dx.doi.org/10.2753/ces1097-1475430303.

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Holden, Constance. "Extension Service for Industry?" Science 248, no. 4963 (June 29, 1990): 1610. http://dx.doi.org/10.1126/science.248.4963.1610.a.

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Vit, Gregory B. "Financial service industry mismanagement." International Journal of Service Industry Management 7, no. 3 (August 1996): 6–16. http://dx.doi.org/10.1108/09564239610122929.

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Azhagan, Dr C. Thirumal, and S. Jeyabal. "Effect of Service Quality Gaps in Hospital Industry." International Journal of Trend in Scientific Research and Development Volume-3, Issue-3 (April 30, 2019): 228–30. http://dx.doi.org/10.31142/ijtsrd21713.

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Dissertations / Theses on the topic "Service industry"

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Tsang, Kee Fu Nelson. "Measuring service and service culture in the tourism industry." online access from Digital Dissertation Consortium, 2007. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?3299876.

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Lau, Nga Lok. "Service recovery in airline industry." Thesis, University of Macau, 2006. http://umaclib3.umac.mo/record=b1636417.

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Soma, Ichiro. "Analysis of energy service industry." Thesis, Massachusetts Institute of Technology, 1994. http://hdl.handle.net/1721.1/34086.

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Schnabel, Elaine Barbetta. "Quality in service and industry." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1994. http://www.kutztown.edu/library/services/remote_access.asp.

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Li, Yi-Min. "A service quality performance evaluation model for hotel service." Thesis, University of the West of Scotland, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.283048.

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Bowman, Earle Lindel. "Empowerment : lip service or guest service /." Online version of thesis, 1993. http://hdl.handle.net/1850/12011.

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Barnes, Jonavan. "Measuring service quality in the low-cost airline industry." Thesis, University of Stirling, 2017. http://hdl.handle.net/1893/24938.

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Since the end of World War II, the service sector has expanded to encompass over 80% of the economy of most developed nations. This places an immense importance on the ability to accurately measure service outputs. However, the most precise method of measuring these outputs is still unclear. This thesis examines Service Quality as a measurement of service outputs, and tests this within an industry-specific context: the low-cost sector of the UK airline industry. This is an industry that has been facing serious challenges since market liberalisation began in 1976. This thesis recognises that offering superior quality may allow airlines to gain a competitive advantage; despite this, there is still no preferred method of measuring Service Quality in this specific context. This PhD therefore examines three methods of Service Quality measurement in the context of the low-cost sector of the UK airline industry: a qualitative method (content analysis), a quantitative survey approach (HiQUAL) and an indexing approach (ALSI). The first study provides an in-depth analysis of the determinants of airline quality through a content analysis study. The second study uses a neglected measurement of Service Quality (HiQUAL) to take a quantitative measurement of Service Quality in the low-cost airline industry. The third study uses measurement (ALSI), an indexing approach, to provide an indication of airline quality. The results of this PhD define the determinants of Service Quality in the low-cost airline industry and confirm the hierarchical nature of Service Quality. This PhD also develops a novel objective metric that represents a shift in ontology from subjective to objective measurements of Service Quality.
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Chowdhury, Soumitra. "Service Logic in Digitalized Product Platforms : A Study of Digital Service Innovation in the Vehicle Industry." Doctoral thesis, Högskolan i Halmstad, Människa och Informationsteknologi (MI-lab), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-29574.

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The digitalization of products has become an important driver for service innovation in manufacturing firms. The embedding of digital technology in previously non-digital products creates digitalized product platforms that enable digital service innovation. Digital service innovation offers new business opportunities for manufacturing industries, as well as challenges established premises for value creation.  While digital service innovation can be found in many manufacturing industries, this thesis studies service logic in digitalized product platforms in the vehicle industry. Existing Information Systems (IS) literature presents challenges in digital service innovation relating to value, architecture, and generativity. The design of the architecture of digitalized product platforms requires the identification and combination of digital and non-digital assets. Understanding the architectural aspects is useful in digital service innovation. Moreover, with growing instances of generative digital technologies, it is challenging to develop strategies to leverage generativity for service design in digitalized product platforms. While digital technologies are embedded in products, the role of technology-embeddedness in value creation of digital services is relatively unexplored. Drawing on these challenges, this thesis describes and conceptualizes the underlying premises brought by the architecture and generativity to the value creation of services in digitalized product platforms. The research question addressed in this thesis is: What are the underlying premises for services in digitalized product platforms? To address the question, an interpretive qualitative research approach was adopted in a collaborative research project concerning services enabled by digitalization of vehicles. Drawing on digital innovation and service literature, this thesis presents a theoretical perspective on the role of the architecture and generativity of digitalized product platforms for value creation of digital services. This perspective is conceptualized as underlying premises for this specific class of services. The premises frame the service logic in digitalized product platforms and provide a ground for understanding services in digitalized product platforms in relation to value dimensions, architecture and generativity. The premises are based on five concepts: value-in-architecture, value-in-connectivity, fundamental asset for value creation, mutual dependence of modular and layered modular assets, and re-evaluation of value propositions. The proposed premises offer a basis for understanding value creation of this class of services, and guidance for manufacturing firms designing digitalized product platforms.
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Ou, Yang, and Li Zijian. "Innovation and its influence in LBS industry : Jiepang in China." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-12131.

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Abstract Title: Innovation and its influence of LBS company: Jiepang in China Level: Final assignment for Master of Business Administration   Author: Yang OU, Zijian LI   Supervisor: Maria. Fregidou-Malama   Date: 2012-June   Aim: Chinese firms desire to win the market, and they should consider innovation. The aim of the study is to explore the effects of innovation for LBS firm to gain success in China. Method: The main research method is case study. Jiepang as our case company is a LBS firm in China. And we interview two persons from different department, and one is its co-founder. Result & Conclusions: Innovative action and behavior must cover whole organization, all employees should be participant. In China, LBS is a rising industry, but LBS firms face to many threats from competitors and substitutes too. Thereby in order to survive in the market and gain success, innovation is a very important strategy for LBS firm, but not the unique method.       Suggestions for future research: Open innovation process is becoming a hot topic currently, so how to innovate with customer or user, how to cooperate with them? And if the data collection can take from multi-cases, it would be make research result more convincing.         Contribution of the thesis: In this study, we introduce and popularize a new industry, LBS in China. And we give a deeper understanding of the importance of innovation and how innovation can improve the competitiveness of the company in this industry.
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Bjarnhagen, Rikard. "Service Enhancer Tool : Design of a new Service Enhance Tool for Metso refiners." Thesis, Umeå universitet, Institutionen för tillämpad fysik och elektronik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-79533.

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Metso develops (among many other things) refiners. The refiner grinds the wood chips intopulp. The grinding is done by segments that are placed on a rotor inside the refiner hosing.In time this segments wear and needs to be replaced.When changing refiner segments or performing service to the refiner the rotor needs to berotated. To perform the rotating motion today the overhead crane is used. This procedure isboth impractical, dangerous and takes precious time from the overhead crane. Because ofthis Metso wanted to create a new way to rotate the rotor.The aim of this thesis is to create a tool or equipment which can be used to rotate therefiner rotor and can be installed as an upgrade on all Metso refiner models.The proposed design is driven with a 1.1 kW electrical motor and a gearbox with a gear ratioof approximately 1:217. The torque is transferred from the outgoing gearbox shaft to therefiner shaft with the help of gearwheels. To connect the gearbox gearwheel with the refinershaft gearwheel, the gear motor has to be moveable in a radial direction. This is done by themeans of two shafts that glides in four bushings. On the gearbox shaft a gearwheel with 120mm of face width is mounted. The large face width is used to take up the axial movement ofthe refiner shaft.The proposed concept fulfills all of the demands set in the pilot study. The design is goodbecause of the low cost and straight forward design that is easy to build and simple to use.The disadvantage is that the equipment is a bit large and heavy, but as stationary equipmentthis should not be a problem.
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Books on the topic "Service industry"

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Elango, B. Service Industry Databook. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-19111-9.

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Grubel, Herbert G. Service industry growth: Causes and effects. Vancouver: Fraser Institute, 1989.

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Great Britain. Parliament. House of Commons. Committee of Public Accounts. National Health Service: Patient transport services. London: H.M.S.O., 1991.

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United States. Bureau of Labor Statistics. New service industry productivity measures. Washington, DC: U.S. Dept. of Labor, Bureau of Labor Statistics, 2004.

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Siegfried, Patrick. Digitalisation in Mobility Service Industry. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-07151-5.

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Sörensen, Kenneth, Marc Sevaux, Walter Habenicht, and Martin Josef Geiger, eds. Metaheuristics in the Service Industry. Berlin, Heidelberg: Springer Berlin Heidelberg, 2009. http://dx.doi.org/10.1007/978-3-642-00939-6.

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United States. Bureau of Labor Statistics. New service industry productivity measures. [Washington, DC]: U.S. Dept. of Labor, U.S. Bureau of Labor Statistics, 2006.

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Hospitality industry purchasing. New York: Van Nostrand Reinhold, 1990.

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Cracknell, H. L. Mastering restaurant service. London: Macmillan Educational, 1989.

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Ganem, Beth Carlson. Nutritional menu concepts for the hospitality industry. New York, N.Y: Van Nostrand Reinhold, 1990.

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Book chapters on the topic "Service industry"

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Jiang, Changyun, Qun Lian Hong, and Ling Qiu. "Service Industry Safety." In China's White-Collar Wave, 187–206. Singapore: Springer Singapore, 2019. http://dx.doi.org/10.1007/978-981-32-9483-7_8.

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Pandya, Jayshree. "Global Service Industry." In Topics in Safety, Risk, Reliability and Quality, 299–304. Dordrecht: Springer Netherlands, 2012. http://dx.doi.org/10.1007/978-94-007-1260-7_32.

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Nof, Shimon Y., Jose Ceroni, Wootae Jeong, and Mohsen Moghaddam. "e-Service Industry." In Revolutionizing Collaboration through e-Work, e-Business, and e-Service, 315–56. Berlin, Heidelberg: Springer Berlin Heidelberg, 2015. http://dx.doi.org/10.1007/978-3-662-45777-1_9.

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Elango, B. "Introduction." In Service Industry Databook, 1–12. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-19111-9_1.

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Elango, B. "Potential Sources of Data on the Service Sector." In Service Industry Databook, 13–16. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-19111-9_2.

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Elango, B. "United States Service Sector Data." In Service Industry Databook, 17–55. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-19111-9_3.

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Elango, B. "Service Sector Data on 15 OECD Nations." In Service Industry Databook, 57–190. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-19111-9_4.

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Elango, B. "Global Service Sector Data." In Service Industry Databook, 191–223. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-19111-9_5.

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Elango, B. "Drivers of Profitability in the Service Sector." In Service Industry Databook, 225–36. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-19111-9_6.

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Osmundsen, Petter. "Norwegian rig service industry." In Petroleum Industry Transformations, 84–92. Abingdon, Oxon; NewYork, NY: Routledge, 2019. | Series: Routledge studies in energy transitions: Routledge, 2018. http://dx.doi.org/10.4324/9781315142456-6.

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Conference papers on the topic "Service industry"

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Wen-Hong Chiu, Hong-Wei Yan, and Hui-Ru Chi. "Service innovation model within service industry." In 2017 14th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2017. http://dx.doi.org/10.1109/icsssm.2017.7996239.

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Sun, Xiao-chun, and Yu-li Zhang. "Daqing service outsourcing industry development." In 2011 International Conference on Business Management and Electronic Information (BMEI). IEEE, 2011. http://dx.doi.org/10.1109/icbmei.2011.5920406.

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Furkan, Lalu M., A. Agusdin, Embun Suryani, Luluk Fadliyanti, R. A. Imanuella, and M. Muhdin. "Open Innovation in Service Industry." In 2nd Annual Conference on Education and Social Science (ACCESS 2020). Paris, France: Atlantis Press, 2021. http://dx.doi.org/10.2991/assehr.k.210525.064.

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Hui Fang, Jianping Li, and Beibei Zhang. "An empirical study of the technology spillovers of the service industry's FDI on China's service industry." In 2009 6th International Conference on Service Systems and Service Management. IEEE, 2009. http://dx.doi.org/10.1109/icsssm.2009.5174907.

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Chen, Zhi-zhong, and Matthew Liu. "Computer Mediated Communication, Social Network and Service Industry." In 2006 International Conference on Service Systems and Service Management. IEEE, 2006. http://dx.doi.org/10.1109/icsssm.2006.320704.

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Guo, Yixun, and Zhiduan Xu. "Risk Management of Car Rental Industry in China." In 2007 International Conference on Service Systems and Service Management. IEEE, 2007. http://dx.doi.org/10.1109/icsssm.2007.4280161.

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Wang, Long, and Canhua Kang. "Global Competitiveness Evaluation Index of Chinese Auto Industry." In 2007 International Conference on Service Systems and Service Management. IEEE, 2007. http://dx.doi.org/10.1109/icsssm.2007.4280291.

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Ding, Ning, and Hui-xia Lu. "Analysis of Service Contact's Impact on Service Quality in Service Industry." In 2008 4th International Conference on Wireless Communications, Networking and Mobile Computing (WiCOM). IEEE, 2008. http://dx.doi.org/10.1109/wicom.2008.1999.

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Wan, Guochao, Ling Tang, and Xin Xiong. "Research on Performance evaluation of Software industry." In 2019 16th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2019. http://dx.doi.org/10.1109/icsssm.2019.8887706.

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Ding, Yu, QiLan Zhao, and Hongzhi Liu. "The Evaluation of Service Quality in Fast Food Industry." In 2007 International Conference on Service Systems and Service Management. IEEE, 2007. http://dx.doi.org/10.1109/icsssm.2007.4280303.

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Reports on the topic "Service industry"

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Lin, Jiang, Charles Goldman, Mark Levine, and Nicole Hopper. Developing an energy efficiency service industry in Shanghai. Office of Scientific and Technical Information (OSTI), February 2004. http://dx.doi.org/10.2172/827574.

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Stuart, Elizabeth, Peter H. Larsen, Juan Pablo Carvallo, Charles A. Goldman, and Donald Gilligan. U.S. Energy Service Company (ESCO) Industry: Recent Market Trends. Office of Scientific and Technical Information (OSTI), October 2016. http://dx.doi.org/10.2172/1342939.

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Lin, Jiang, Donald Gilligan, and Yinghua Zhao. Financing the growth of energy efficiency service industry inShanghai. Office of Scientific and Technical Information (OSTI), March 2005. http://dx.doi.org/10.2172/860229.

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Horwitz, Jill. Does Corporate Ownership Matter? Service Provision in the Hospital Industry. Cambridge, MA: National Bureau of Economic Research, May 2005. http://dx.doi.org/10.3386/w11376.

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Singh, Niranjan, Jone Tawaketini,, Roman Kudin, and Gerry Hamilton. Are We Building Agile Graduate Capabilities to Meet Automotive Service Industry Trends? Unitec ePress, February 2020. http://dx.doi.org/10.34074/ocds.085.

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The inexorable use of electronic technology and rising user expectations of motorised transport are quickly moving the service industry towards a rapidly changing environment. To maintain the ability to deal with new and emerging technologies, industry leaders will need to rethink how they will address their staffing strategies. In this research, we found that the New Zealand automotive service industry is markedly different from what it was twenty years ago as technology in vehicles have been increased due to environmental legislation and customer demands. The service industry is going through a technological revolution as new more environmentally friendly vehicles are introduced into the fleet. Further technological complications are added as vehicle safety is improved through automation of vehicles and soon to become common, fully autonomous vehicles. Service technician training programmes must be modified to ensure that the industry is capable of dealing with high technology vehicles when they come up for service or repair.
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Stevens, Sara, and Jongeun Kim. Developing a Community Service-Learning Project: Sustainability in the Apparel Industry. Ames: Iowa State University, Digital Repository, November 2015. http://dx.doi.org/10.31274/itaa_proceedings-180814-174.

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Stuart, Elizabeth, Peter H. Larsen, Charles A. Goldman, and Donald Gilligan. Current Size and Remaining Market Potential of the U.S. Energy Service Company Industry. Office of Scientific and Technical Information (OSTI), June 2013. http://dx.doi.org/10.2172/1170751.

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Larsen, Peter, Charles A. Goldman, and Andrew Satchwell. Evolution of the U.S. Energy Service Company Industry: Market Size and Project Performance from 1990-2008. Office of Scientific and Technical Information (OSTI), May 2012. http://dx.doi.org/10.2172/1183174.

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Крайнова, О. С. IMPLEMENTATION CAPACITY THE CONCEPT OF SERVICE LOGISTICS IN ENTERPRISES TOURISM AND HOSPITALITY INDUSTRY TO IMPROVE THEIR COMPETITIVENESS. LJournal, 2016. http://dx.doi.org/10.18411/d-2016-003.

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Крайнова, О. С. IMPLEMENTATION CAPACITY THE CONCEPT OF SERVICE LOGISTICS IN ENTERPRISES TOURISM AND HOSPITALITY INDUSTRY TO IMPROVE THEIR COMPETITIVENESS. LJournal, 2016. http://dx.doi.org/10.18411/d-2016-005.

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