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Dissertations / Theses on the topic 'Service feedback'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Nolan, Neil, and David Rudström. "Filtering service recovery feedback : A Case study research at Handelsbanken, Uppsala city." Thesis, Uppsala University, Department of Business Studies, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-8778.

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<p>Research has shown that companies encourage customers to complain and gather huge amounts of service recovery information, although most of this information isn´t used by the companies. Our purpose with this thesis is to explore what determines the filtering of service recovery feedback, and if possible to identify its underlying reasons. This was accomplished through a qualitative case study at Handelsbanken Uppsala City. Empirical material was mainly collected through interviews with the office manager, frontline employees, and the regional complaints manager. When analyzing the empirical

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2

Wai, Hon Kee. "Priority feedback mechanism with quality of service control for MPEG video system." HKBU Institutional Repository, 1999. http://repository.hkbu.edu.hk/etd_ra/275.

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Copland, Fiona. "Feedback in pre-service English language teacher training : discourses of process and power." Thesis, University of Birmingham, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.521941.

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4

Reetz, Nicholas. "Specifying a Contingent Relationship Between Tip Size and Service Quality." OpenSIUC, 2013. https://opensiuc.lib.siu.edu/theses/1193.

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The current study investigated the effectiveness of a task clarification meeting and consistent task specific feedback on the completion of customer service tasks by servers at a local sit-down restaurant. The current study also investigated whether customers tip based on social convention (i.e., adjust a tip based on bill percentage according to the quality of customer service received) and whether customer service quality ratings were related to task completion and tip percentage. A list of tasks that should be completed during the course of table-service was developed into a survey throug

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Andersson, David, and Shilwan Piroti. "Tailing Service Droid." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264482.

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This project aims to build an electric powered robot, that by utilizing infrared light, recognizes a device carried by the user. The robot built in this project utilizes swivel wheel similar to car wheels for steering over the more conventional differential steering/drive. The testing done in this project proved that this method of steering has difficulties with navigating in small spaces and completing tight turns at low speeds. The result also gives reason to believe that a fixed reference distance between the user and the robot might not be optimal for all instances.<br>Detta projekt går ut

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Palm, Claes. "Management Control Systems and Perceived Stress in a Public Service Organization." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-180259.

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A popular notion is that an employee that experiences low control together with high demand is more likely to perceive stress. Management control has been intensified in public service organizations after New Public Management reforms, which is presumed to come at the expense of employee control. This study examined how management control systems, as a package and as specific components, are related to perceived stress. 130 subordinates in a Swedish public service organization completed self-report measures. A multiple regression analysis gave support for the hypotheses that work demand is pos

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7

Davis, Jerome Paul. "The effects of internal marketing on service quality within collegiate recrational sport: A quantitative approach." The Ohio State University, 2005. http://rave.ohiolink.edu/etdc/view?acc_num=osu1117635299.

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Awal, Mohammad abdul. "Efficient cqi feedback resource utilisation for multi-user multi-carrier wireless systems." Thesis, Paris 11, 2011. http://www.theses.fr/2011PA112223/document.

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La technologie OFDMA (Orthogonal frequency division multiple access) a été adoptée par les systèmes de télécommunications de 4ème génération (4G) comme technique de transmission et d'accès multiple pour ses performances supérieures en termes d'efficacité spectrale. Dans ce type de systèmes, l'adaptation dynamique du débit en fonction de la qualité du canal CQI (Channel Quality Indicator) constitue une problématique de recherche d'actualité qui attire l'attention de plusieurs acteurs académiques et industriels. Ce problème d'adaptation dynamique est encore plus complexe à gérer dans des environ

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9

Babin, Paul D. "Simulation modeling and analysis of adjustable service-rate queueing models that incorporate feedback control." Thesis, Mississippi State University, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3737172.

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<p> Research shows that in a system model, when the production rate is adjusted based on the number of items in queue, the nature of the model changes from an open-loop queueing system to a closed-loop feedback control system. Service-rate adjustment can be implemented in a discrete event simulation model, but the effect of this adjustment has not been thoroughly analyzed in the literature. This research considers the design of feedback signals to generate realistic simulation models of production system behavior. A series of simulation experiments is conducted to provide practical guida

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10

Ajayi, Modupeola Olajumoke. "Developing a conceptual framework for the field failure feedback process from service-to-design." Thesis, Cranfield University, 2009. http://dspace.lib.cranfield.ac.uk/handle/1826/11917.

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This thesis addresses the product field failure feedback process from service-to-design,for the purposes of product enhancement within the heating technology manufacturing industry. The research provides insights into existing problems with processing field failure data as an aid to service, design and quality practitioners in their functional roles to support product performance, quality and reliability improvements. Extant research on field feedback process have examined field feedback as a fragmented process and focused mainly on improving the speed and quality of the information flow withi

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Nadkarni, Dinanath. "An iterative approach towards web service composition using feedback from analysis of composition failures." [Ames, Iowa : Iowa State University], 2008.

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12

Caemmerer, Barbara. "The management of customer feedback in the development of service orientation in the public sector." Thesis, University of Strathclyde, 2006. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=23784.

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This thesis explores how service orientation can be developed in public sector settings, particularly through the management of customer feedback, in order to enhance service performance. This was seen as critical as public sector organisations have been experiencing increasing pressure to ameliorate services. However, little research has been conducted to understand how public management can achieve this objective. The research involved a literature review on service orientation, customer feedback in services and public sector management. The fieldwork which was undertaken at Scottish Enterpr

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Speers, Wendy Jane. "Student nurses' feedback from mental health service users in practice : a participatory action research study." Thesis, Open University, 2012. http://oro.open.ac.uk/49079/.

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This study involved student nurses, lecturers, mentors and service users in working together to design, evaluate and refine a system enabling student mental health nurses to seek feedback from service users. The feedback concerned students' interpersonal skills and occurred in practice, at the point of service delivery. Although the drive to engage service users in service delivery, research and education has mainstream acceptance, much remains to be learned about how to achieve meaningful involvement. Mental health professionals are striving to adopt the recovery model and harness service use

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Hey, Alexandra H. "Feedback und Beurteilung bei selbstregulierter Gruppenarbeit /." Berlin : Dissertation.de, 2001. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009571540&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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König, Claudia. "Audiovisuelles Feedback : Konzeptentwicklung - methodisches Vorgehen - Evaluation /." Aachen : Shaker, 2003. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=010653087&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Tovar, Klinger Cristian Jesus. "EFL PROFESSORS’ BELIEFS OF ASSESSMENT PRACTICES IN AN EFL PRE-SERVICE TEACHER TRAINING UNDERGRADUATE PROGRAM IN COLOMBIA." OpenSIUC, 2016. https://opensiuc.lib.siu.edu/dissertations/1324.

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This study describes the findings of a qualitative study examining the understanding about the beliefs and practices about assessment of faculty who teach English as a foreign language. I analyzed the beliefs and practices of EFL faculty members as described in their responses upon the instructional process of the target language following a three-part approach proposed by Miles, Huberman and Saldana (2014), which is a concurrent flow of three activities: (a) data condensation, (b) data display, and (c) conclusion drawing/ verification. For the collection of data, I used two instruments: quali

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Khan, Marryam. "Gender Dynamics from the Arab World: An Intercultural Service Encounter." Master's thesis, University of Central Florida, 2013. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/5960.

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Arab countries strive toward the modernization and feminization of the Arab culture; however, some of these countries (i.e., Saudi Arabia) are culturally and legally governed by “sharia law”, and have maintained cultural norms regarding segregation of the sexes. In order to have a better understanding of the Arab travelers to the U.S., this research focuses on the gender dynamics between the service providers and Arab customers during a service encounter. Specifically, this research examines how the same and opposite genders of service-provider and customer influence Arab customers' emotional

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18

Beukes, Isak. "An integrated feedback and strategic management process for the SA Police Service in the Western Cape." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51603.

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Thesis (MPA)--Stellenbosch University, 2000.<br>ENGLISH ABSTRACT: The year 1999 was announced as the year of service delivery by the National Commissioner of Police, and the Police Plan for the RSA underwent a name change to the "policy priorities and objectives" in the same year. The Police Plan, consisting of policy priorities and objectives and internal focus areas, can be seen as the strategic plan of the South African Police Service. Such a strategic plan needs an implementation plan to put it into operation and ensure the involvement of every member in the Service. The prime objec

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19

Howell, Emily A. "Using explicit teaching, modeling, and feedback to facilitate vocabulary instruction for early childhood educators." OpenSIUC, 2013. https://opensiuc.lib.siu.edu/theses/1112.

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Early childhood teachers attend in-service trainings to continue their education after entering the workforce. The effectiveness of in-service training is being studied by many researchers. Some researchers postulate that adding modeling of the behavior and follow-up feedback to in-service trainings increases the ability of early childhood teachers to implement newly learned behaviors. The study investigated the effects of an instructional package (explicit teaching, modeling, and feedback) on early childhood students' implementation of vocabulary behaviors during shared storybook reading.

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Dann, Christopher E. "Enhancing learning and assessment of pre-service teachers on practicum placements using mobile technologies with video capture." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2018. https://ro.ecu.edu.au/theses/2056.

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Across all educational jurisdictions, each year, large numbers of pre-service teachers are assessed for their suitability for teaching during their teacher education courses, in schools and institutions through practicum placements or workplace learning. Despite their widespread use, practicums can be notoriously variable and unreliable in terms of assessment (Rorrison, 2008) and in promoting professional learning (Grudnoff, 2011). The study reported through the publications explicit or referred to in this exegesis focused on the development of a mobile application (‘app’) to address the probl

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Guenette, Daniele. "The Cyberscript Project: a mixed method study of pre-service ESL teachers' corrective feedback beliefs and practices." Thesis, McGill University, 2010. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=86629.

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Prompted by the controversy regarding the effects of corrective feedback (CF) on second language (L2) acquisition, as well as the role of beliefs in teacher cognition, this mixed method study examines the CF practices of a group of pre-service ESL teachers (i.e., mentors) paired with high school learners. The primary objectives were to investigate which strategies and techniques pre-service ESL teachers use when providing CF on writing, as well as the correlation between the strategies adopted by the pre-service ESL teachers and the categories of error made by the learners. To this end, the

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Geddes, Deborah Amanda. "A phenomenological study of the influence of middle level management on upward feedback in a service organisation." Thesis, Curtin University, 2013. http://hdl.handle.net/20.500.11937/809.

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The purpose of this empirical phenomenological study was to examine the influence that middle level management has on the upward feedback process for decision making purposes. The results suggested that middle managers influenced upward feedback positively by advocating and accurately passing subordinate information upwards to superordinates. Middle managers were also seen as negatively influencing the upward feedback process because of their filtering role and the inhibitive behaviours that they displayed that discouraged upward feedback.

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Remy, Sekou. "How to teach a new robot new tricks an interactive learning framework applied to service robotics /." Diss., Atlanta, Ga. : Georgia Institute of Technology, 2009. http://hdl.handle.net/1853/31678.

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Thesis (Ph.D)--Electrical and Computer Engineering, Georgia Institute of Technology, 2010.<br>Committee Chair: Dr. Ayanna M. Howard; Committee Member: Dr. Charles Kemp; Committee Member: Dr. Magnus Egerstedt; Committee Member: Dr. Patricio Vela. Part of the SMARTech Electronic Thesis and Dissertation Collection.

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Rickerson, Tamika Nicole. "Evaluation of Multiple Treatments to Impact Hand Washing in a Human Service Organization." Scholar Commons, 2013. http://scholarcommons.usf.edu/etd/4755.

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Hand washing has been proven to be effective in preventing many serious diseases World Health Organization (WHO, 2009). Nonetheless, both the general public and many healthcare professionals fail to wash their hands. Very little research has been conducted outside of healthcare settings to evaluate the adherence of hand-washing procedures. This study investigated if hand washing adherence in a residential setting can be improved with the use of verbal and graphical feedback a probabilistic bonus. Results suggested that the probabilistic bonus had a substantial impact on hand washing performa

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Miller, Judith Bower. "An investigative social research study of selected variables that may be impeding feedback in the peer coaching model." Diss., Virginia Tech, 1990. http://hdl.handle.net/10919/39748.

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Fernandes, Pereira Sonia, and Nejat Hamid. "Closed-Loop Orchestration Solution." Thesis, KTH, Hälsoinformatik och logistik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-253005.

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Computer networks are continuously evolving and growing in size and complexity. New technologies are being introduced which further increases the complexity. Net- work Service Orchestration is all about pushing configuration out into the network devices automatically without human intervention. There can be issues that causes the orchestration to fail. In many cases manual operations must be done to recover from the error which is very contradicting since the goal of orchestration is that it should be fully automated. There is some indication that the errors that are being solved manually coul

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Sayre, David B. "A Runtime Verification and Validation Framework for Self-Adaptive Software." NSUWorks, 2017. http://nsuworks.nova.edu/gscis_etd/1000.

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The concepts that make self-adaptive software attractive also make it more difficult for users to gain confidence that these systems will consistently meet their goals under uncertain context. To improve user confidence in self-adaptive behavior, machine-readable conceptual models have been developed to instrument the adaption behavior of the target software system and primary feedback loop. By comparing these machine-readable models to the self-adaptive system, runtime verification and validation may be introduced as another method to increase confidence in self-adaptive systems; however, the

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Benedetto, Ashley. "THE EFFECTS OF PUBLIC POSTING, GOAL SETTING, AND POSTING PLACEMENT ON THE PERFORMANCE OF DIRECT SERVICE PROFESSIONALS’ COMPLETION OF REQUIRED DOCUMENTATION." Master's thesis, Temple University Libraries, 2018. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/509424.

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Applied Behavioral Analysis<br>M.S.Ed.<br>Staff members supporting individuals with intellectual and developmental disabilities often provide the primary supervision and direct instruction to those served. These services are often provided in locations with limited resources and funding, especially within adult services. Supervisors in these settings must ensure necessary documentation and job responsibilities are completed in order to meet regulatory requirements and ensure appropriate care and treatment for individuals’ served. By providing simple and cost effective feedback, supervisors can

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Dulgheru, Natalia. "Hantering av QoS i Distribuerade MPEG-videosystem." Thesis, Linköping University, Department of Computer and Information Science, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-2247.

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<p>With the advance in computer and network technologies, multimedia systems and Internet applications are becoming more popular. As broadband network is prevailing, more clients are able to watch streaming videos or to play multimedia data over the Internet in real-time. Consequently, there is an increasing demand in the Internet for streaming video systems. As the run-time environment of such applications tends to be dynamic, it is imperative to handle transient overloads effectively. The goal of this work is to develop an algorithm that would provide a robust and controlled behavior of the

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Curran, Chaney L. "In-service Teacher Perception of Feedback From Formative Evaluation Within the Teacher Appraisal Process and Its Relationship to Teacher Self-efficacy." Thesis, University of North Texas, 2014. https://digital.library.unt.edu/ark:/67531/metadc699855/.

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The purpose of the study is to describe the current status of and the relationships between teacher self-efficacy and in-service teachers’ perceptions and/or attitudes of (a) the quantity and quality of feedback from formative evaluation, (b) toward feedback from formative evaluation, and (c) the impact of feedback from formative evaluation on teacher self-efficacy. In addition to calculating correlation coefficients, 6 teachers were interviewed – 2 each from high, medium, and low efficacy schools. The quantitative data reported low, positive correlations between all of the factors. Statistica

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Sousa, Nuno Miguel Rebouta de. "Home Service : Lean Startup na criação de um modelo de negócio." Master's thesis, Instituto Superior de Economia e Gestão, 2017. http://hdl.handle.net/10400.5/14491.

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Mestrado em Gestão/MBA<br>Com o advento das Startups, e das metodologias denominadas Agile de criação e estruturação empresarial, os modelos antiquados de organização empresarial começaram a cair em desuso. Não obstante, bastantes Startups ainda se agarram a metodologias de desenvolvimento de produto, e deployment do mesmo sem qualquer análise prévia de viabilidade, apoiando-se nos tradicionais estudos de mercado como suporte de viabilidade, investindo de uma forma quase cega numa ideia/ produto, muitas vezes sem qualquer teste. A metodologia Lean Startup debruça-se sobre uma perspectiva dife

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Lee, Robert Henry. "Comments, compliments and complaints : the use of patient feedback in the management of hospitals in the National Health Service in England." Thesis, King's College London (University of London), 2015. http://kclpure.kcl.ac.uk/portal/en/theses/comments-compliments-and-complaints(f800a5ff-be32-48e6-875e-76b3b38a091a).html.

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Feedback from patients has become increasingly important in the provision of health care and the management of health services in many countries in the last 30 years. Government policy in England and the published research literature from different countries have focused more on the collection than on the use of patient feedback. There are significant gaps in the research literature relating to the ways in which patient feedback is used in the management of health services. The purpose of this research is to examine how feedback from patients is (or is not) used in the management of hospitals

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Lindkvist, Matilda, and Jekaterina Kononova. "Ledarskap på distans : En studie av ledarskapet på en serviceorganisation." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-28357.

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Background Physical distance has in previous studies shown to affect leadership management since it has a negative influence on, for example, the exchange of information and the possibility to review achievements. The fast technology development has neutralized these effects to some extent as well as the possibility to be reachable virtually. The target of this study is a service organization which has managers and coworkers spread in multiple cities in the country. The organization has therefore had an interest of exploring how the geographical distance affects the leadership and its implicat

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Sanal, Erginel Senem. "Developing Reflective Teachers: A Study On Perception And Improvement Of Reflection In Pre-service Teacher Education." Phd thesis, METU, 2006. http://etd.lib.metu.edu.tr/upload/12607298/index.pdf.

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This study is a detailed examination of reflection in pre-service teacher education. It focuses on the process of the promotion of reflective teacher education. Within this process, it considers pre-service teachers&#039<br>perceptions on becoming reflective and their focus of attention throughout their practicum. In relation to these, it analyzes pre-service teachers&#039<br>improvement in reflection by focusing on various methods of promotion for reflectivity.

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Mbiko, Nkosiyakhetha Headman. "Developmental needs of HRD practitioners in the South African Public Service." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/25721.

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The purpose of the study was to determine the developmental needs of HRD practitioners in selected departments of the South African Public Service. Developmental needs as an independent variable and the role of HRD practitioners – marketing HRD interventions, conducting training needs analyses, designing and developing HRD interventions, implementing HRD interventions, and monitoring, evaluating and giving feedback on HRD interventions - were investigated. A sample of seventy (70) HRD practitioners working in seven public service departments was drawn. The developmental needs to market HRD int

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Knoll, Tilmann. "Self-Awareness von Führungskräften: Messung und individuelle Unterschiede in einem 360-Grad-Feedback /." Göttingen : Cuvillier, 2005. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=015203101&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Wennberg, Fanny, and Fidelia Karnéus. "Tjänsteutveckling med fokus på kvalitet och feedback : Att lyckas som nystartat företag." Thesis, Uppsala universitet, Institutionen för samhällsbyggnad och industriell teknik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-446397.

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This case study was conducted in collaboration with Brito AB, which recently launched a new service, the Brito solution. It aims to find development potential for Brito AB, that find themselves in the difficult phase of asserting themselves in the market. Brito AB's operations revolve around feedback and feedback management, which are key concepts in the study. Furthermore, this paper looks at quality function deployment (QFD), total quality management (TQM), knowledge management (KM), market orientation (MO), innovation and customer needs and customer fulfilment. To answer the study's questio

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Hjort, Erik. "Att arbeta med det större systemet : Feedback-informerad terapi och nätverksterapi inom socialtjänsten." Thesis, Linköpings universitet, Centrum för social och affektiv neurovetenskap, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-159697.

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The purpose of this paper is to investigate Feedback-Informed Therapy (FIT) (Miller & Bertolino, 2015) in the form of the Outcome Rating Scale (ORS) and Group Session Rating Scale (GSRS) scales when used in network therapy within the social services. The study is quantitative and is based on collected ORS and GSRS forms from 10 network therapies, including 94 people. The material is collected by network teams in four municipalities in Sweden; Norrköping, Enköping, Gothenburg and Botkyrka. The protagonists have completed an ORS on three occasions during the treatment period; before, during

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Rosenqvist, Rebecka, and Maria Wikström. "Individualisation of a Driver Coaching Service : Combining Design Ethnography and Service Design to Gain Insights About the Coaches’ Role and Activities." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-149647.

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Services surround us every day and companies all over the world have to adapt to the demand of services to make their products more successful and attractive. This master thesis has, on behalf of Scania in Södertälje, Sweden, focused on the service Driver coaching, a service where drivers are dedicated a personal coach who gives regular calls to the drivers. The aim of the thesis was to explore how a driver coaching service could be individualised to each driver. Furthermore, the aim was to develop a design proposal for Driver coaching that creates value for both coaches and drivers. Three coa

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Choudhry, Waseem Uddin. "To enhance service performance by using Feedback and Compalint Management operation by involving customers : A case study of container terminal and its customers." Thesis, Karlstads universitet, Avdelningen för företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-14628.

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Purpose The analytical purpose of this thesis is to link theory on how customerinvolvement should strengthen customer relationships, with empirical data on howtheir involvement looks like. The empirical purpose is to explore the importance ofcustomer feedback and complaint management in overall customer involvementprocess. This is analyzed, how the involvement can be done in different situations inwhich feedback and complaint management can play a strong role.In this case a service firm PICT (Pakistan international container terminal) will bestudied with its external customers and employees as

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Jäderlund, Maria. "Wed 2.0: improving customer experience with wedding service providers through investigation of the ranking mechanism and sentiment analysis of user feedback on Instagram." Thesis, Linnéuniversitetet, Institutionen för datavetenskap och medieteknik (DM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-85220.

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Instagram is one of the main social platforms for business promotion. Millions of potential customers and endless visual marketing opportunities makes Instagram a perfect place to increase online sales. There are many tools and mechanisms to promote brands on Instagram such as paid advertising or using a pre-generated set of popular hashtags. In this regard, the presence and content of users’ comments becomes an important socio-psychological factor in the motivation to buy or use a product or service. The goal of this degree project is to investigate natural language processing techniques appl

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Yildiz, Ismail. "Effects Of Scaffolding Strategies Embedded Within Web-based Peer Evaluation System On Pre-service Teachers." Phd thesis, METU, 2012. http://etd.lib.metu.edu.tr/upload/12614181/index.pdf.

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The educational community is increasingly concerned about the limitations of traditional teacher education programs to support teachers&rsquo<br>professional development. Beside the theoretical knowledge, the importance of the experience cannot be debated. The main problem of the teacher education institutions is that they fail to close the gap between the theoretical principles taught in the faculties of education and the experiences of teachers in the classrooms. Microteaching is the most popular method to prepare the PSTs for real-world teaching profession. However, literature showed that t

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Чайка, Тетяна Юріївна, та Вікторія Олександрівна Александрова. "Логістичне управління сервісними потоками готельно-ресторанного бізнесу". Thesis, Издательский дом "Интернаука", 2019. http://repository.kpi.kharkov.ua/handle/KhPI-Press/39242.

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Cервісні потоки (поряд з матеріальними) – оосновні потоки логістичного контуру підприємств готельно-ресторанного бізнесу. Сервісні потоки – потоки послуг (нематеріальної діяльності), які генеруються логістичної системою. Потік – динамічний процес; як об'єкт логістики він характеризується наступними основними параметрами: величиною, часом, траєкторією. З огляду на особливості готельно-ресторанного бізнесу, сервісний потік в цій сфері вважаємо за доцільне деталізувати на зв'язаний з: 1) власне послугами; 2) товарами-послугами; 3) сервісним відкликом. Таке розмежування дуже важливо з точки зору

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Burešová, Michaela. "Zefektivnění kvality zpětné vazby v České spořitelně, a. s." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-16860.

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The purpose of this diploma thesis is the fact that Ceska sporitelna a.s. doesn't succeed in fulfilling of the standard to solve 80 % of client feedback by 24 hours. The goal of this diploma thesis named "Quality improvement in client feedback process in Ceska sporitelna, a.s." is to define problem spaces of the client feedback process which are necessary to improve. At the beginning there is an explanation of some terms which are connected with a quality. Consequently there are mentioned certain methods of continuous improvement such as PDCA, Six sigma and so on. In practical part there is de

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Htait, Amal. "Sentiment analysis at the service of book search." Electronic Thesis or Diss., Aix-Marseille, 2019. http://www.theses.fr/2019AIXM0260.

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Le Web est en croissance continue, et une quantité énorme de données est générée par les réseaux sociaux, permettant aux utilisateurs d'échanger une grande diversité d'informations. En outre, les textes au sein des réseaux sociaux sont souvent subjectifs. L'exploitation de cette subjectivité présente au sein des textes peut être un facteur important lors d'une recherche d'information. En particulier, cette thèse est réalisée pour répondre aux besoins de la plate-forme Books de Open Edition en matière d'amélioration de la recherche et la recommandation de livres, en plusieurs langues. La platef

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Desmorat, Guillaume. "L'entreprise à l'épreuve des facteurs humain et organisationnel : la pratique de l'analyse d'accident au service de la sécurité à GrDF." Phd thesis, Ecole Nationale Supérieure des Mines de Paris, 2012. http://pastel.archives-ouvertes.fr/pastel-00871806.

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L'ère industrielle et la formation des premiers systèmes socio-techniques modernes a conduit à l'irruption du risque dans le champ social. Le concept de risque a connu à cette occasion une évolution de son contenu : pensé, avant la Révolution Industrielle, d'un point de vue théologique, la nouveauté du risque industriel a imposé une nouvelle approche scientifique pour en décrire la réalité. D'abord focalisées sur l'aspect technique, les premières approches ont évolué vers une prise en compte des dimensions humaines et organisationnelles des organisations sous la pression de catastrophes majeur

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Fredrikson, Karin, and Elin Sweijer. "Please leave a comment : A case study of value co-creation in the Swedish telecom industry." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-202322.

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The customer’s role as a co-creator of value is an essential element in the service-dominant (S-D) logic, highlighting the importance for firms to develop relationships with customers through dialogue. By providing feedback customers become co-developers, and help create a competitive advantage. Moreover, the Internet offers an abundance of digital channels for dialogue. Payne et al (2008) have developed a framework for value co-creation, which in this paper is adapted to communication in digital channels, focusing on a company perspective. The purpose of this study is to investigate how compa

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Onisimchuk, Mariya, Марія Василівна Онісімчук, Oleksandra Kabluchko, and Олександра Максимівна Каблучко. "Logistics approach to forming customer loyalty." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/50552.

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1. Loialnost klyentov. Kak vystroyt systemu loialnosty k kompanyy. Available at https://livetex.ru/blog/2019/03/loyalnost-klientov/ (last accessed 21.03.2019) 2. What is Customer Loyalty: Definition and Guide. Available at https://sendpulse.com/support/glossary/customer-loyalty (last accessed 19.03.2019) 3. What is customer loyalty? Available at https://www.qualtrics.com/experience-management/customer/customer-loyalty/<br>In the modern world the problem of customer loyalty become more popular. In order to achieve the desired results, different companies resort to wrong actions, which only wo

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Karlsson, Jessika. "A Novel Approach to Teaching Emotional Expression in Music Performance." Doctoral thesis, Uppsala : Acta Universitatis Upsaliensis, 2008. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017628597&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Ferreira, Maria Carolina de Sousa Rodrigues da Silva Vidal. "Avaliação de Desempenho : sistema de feedback de apoio ao SIADAP 3 : aplicação no caso do Regimento de Sapadores Bombeiros de Lisboa." Master's thesis, Instituto Superior de Economia e Gestão, 2015. http://hdl.handle.net/10400.5/10871.

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Mestrado em Gestão de Recursos Humanos<br>O SIADAP (Sistema Integrado de Gestão e Avaliação do Desempenho na Administração Pública) é usado em todos os serviços da administração direta e indireta do Estado. Vocacionado essencialmente para avaliar o desempenho individual, a sua aplicação tem sido polémica. No caso do Regimento de Sapadores Bombeiros de Lisboa apresenta-se mais problemática pela importância do desempenho de equipa que caracteriza as funções destes profissionais. Elaborou-se um projeto baseado num circuito de comunicação, para conceber um sistema de feedback, que forneça inputs

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