Relevant bibliographies by topics / Service feedback

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Service feedback'

Author: Grafiati
Published: 30 May 2022
Last updated: 31 May 2022

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Journal articles on the topic "Service feedback"

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Sapru, Yudhishthira. "Augmenting Public Service Delivery Through Online Feedback Systems." Indian Journal of Public Administration 66, no. 3 (September 2020): 297–311. http://dx.doi.org/10.1177/0019556120958914.

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The importance of citizen feedback on public services can never be undermined. However, for many public service organisations, citizens’ feedback is the least of the priorities. Technology has not only helped in improving public service delivery but also the feedback part of it. This article highlights the importance of feedback in the context of public service delivery. It also identifies the challenges faced in implementing feedback systems, besides highlighting critical success factors. Further, it has been discussed how online feedback systems have transformed the way citizens interact with public authorities. This article also discusses the Rapid Assessment System (RAS), which is a generic technology-enabled platform for seeking real-time citizen feedback on public services.
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Kim, Shinyoung, Sunmee Choi, and Rohit Verma. "Providing feedback to service customers." Journal of Service Management 28, no. 2 (April 18, 2017): 389–416. http://dx.doi.org/10.1108/josm-11-2015-0368.

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Purpose In services, customers’ successful performance of expected roles is critical to ensuring successful service outcomes. To help customers perform their roles better, service providers offer them feedback on their performance. To improve the design of customer feedback that contains both positive and negative messages, the purpose of this paper is to examine the order and the repetition effect of feedback message types on customer feedback satisfaction, motivation, and compliance intention, focusing on the moderating effect of customer involvement level. This paper also examines whether feedback satisfaction and motivation mediate the moderation effect of the order or repetition of feedback message type and customer involvement level on compliance intention. Design/methodology/approach This study employs two between-subject quasi-experimental designs: 2 (feedback message order: positive message first vs negative message first) × 2 (involvement level: high vs low) and a 2 (repeated feedback type: positive vs negative) × 2 (involvement level: high vs low). Data collection occurred through an online survey using eight health checkup scenarios. Hypotheses were tested by using MANOVA and PROCESS. Findings The customer involvement level moderated the effect of the presentation order of feedback message type on customer responses. With highly involved customers, offering positive feedback initially produced responses that were more favorable. With customers with low involvement, the order did not matter. The effects of feedback satisfaction and motivation as mediators in the effect of order on compliance intention were significant only with highly involved customers. The mediation effect of motivation was much stronger than that of feedback satisfaction. The repetition of a particular feedback type took effect only with customers with low-involvement level. Compared to the no-repetition condition (positive-negative), when positive feedback was repeated (positive-negative-positive), motivation increased. Compared to the no-repetition condition (negative-positive), when negative feedback was repeated (negative-positive-negative), feedback satisfaction and compliance intention decreased. In terms of mediating effect, only feedback satisfaction was a meaningful mediator and only when negative feedback was repeated to low-involvement customers. Originality/value This study contributes to research by extending feedback studies in services to include a consideration of the order and repetition of feedback message types as design variables; it contributes practically by suggesting how to design feedback for better customer responses such as feedback satisfaction, motivation, and compliance intention.
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Biswas, Mr Biswaji, and Mr Debjit Rakshit. "Feedabck Analysis: A Process Definition." International Journal of Management and Humanities 8, no. 8 (April 30, 2022): 7–11. http://dx.doi.org/10.35940/ijmh.h1468.048822.

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Customers Feedbacks take an important role for any business. It gives information to the new customers about their interactions with product or service. The objectives of this research work are to find out the degree of happiness of the customers and assist marketing teams in determining the gap between customers’ acceptance and product or service quality. From this gap marketers can improve their product and service quality. Customers share their reviews, ideas, experiences about the product and service quality. In this research work, authors have chosen an automobile service station named Mohan Automobile Service Station, West Bengal. In this research work authors have collected the customers feedback through questioners created in Google form. The collected feedbacks are validated and analyzed to know the insight sentiment using Python Monkey Learn tools. The result of the collected feedback is shown as positive, negative, or neutral based on the polarity of the feedback. The result will be helpful for the service station to know their weak point and they can update their service quality.
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Mock, Elisabeth F., Keith D. Wrenn, Seth W. Wright, T. Chadwick Eustis, and Corey M. Slovis. "Feedback to Emergency Medical Services Providers: The Good, the Bad, and the Ignored." Prehospital and Disaster Medicine 12, no. 2 (June 1997): 74–77. http://dx.doi.org/10.1017/s1049023x00037444.

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AbstractHypothesis:To determine the type and frequency of immediate unsolicited feedback received by emergency medical service (EMS) providers from patients or their family members and emergency department (ED) personnel.Methods:Prospective, observational study of 69 emergency medical services providers in an urban emergency medical service system and 12 metropolitan emergency departments. Feedback was rated by two medical student observers using a prospectively devised original scale.Results:In 295 encounters with patients or family, feedback was rated as follows: 1) none in 224 (76%); 2) positive in 51 (17%); 3) negative in 19 (6%); and 4) mixed in one (<1%). Feedback from 254 encounters with emergency department personnel was rated as: 1) none in 185 (73%); 2) positive in 46 (18%); 3) negative in 21 (8%); and 4) mixed in 2 (1%). Patients who had consumed alcohol were more likely to give negative feedback than were patients who had not consumed alcohol. Feedback from emergency department personnel occurred more often when the emergency medical service provider considered the patient to be critically ill.Conclusion:The two groups provided feedback to emergency medical service providers in approximately one quarter of the calls. When feedback was provided, it was positive more than twice as often as it was negative. Emergency physicians should give regular and constructive feedback to emergency medical services providers more often than currently is the case.
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Kumar, Palanivelu S., and Andrew McBride. "Patient feedback on services: a questionnaire survey approach." Psychiatric Bulletin 31, no. 4 (April 2007): 131–33. http://dx.doi.org/10.1192/pb.bp.105.005132.

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Aims and MethodThe aims of the project were to develop a simple, low-cost patient satisfaction questionnaire with face validity and to obtain patient feedback on a range of service areas in a community addiction team. A questionnaire was designed and revised after feedback from multidisciplinary team members and a pilot sample. The questionnaire was distributed until 100 correctly completed forms were received.ResultsThe survey took approximately 30 h of authors' time from commencement to completion and costs were minimal. The majority of the 12 areas evaluated were rated by patients as good or very good. Overall quality of care was rated as good or very good by 88% of participants. There was no enthusiasm in this sample for more active participation in service development.Clinical ImplicationsAll National Health Service staff and services are now enjoined to engage with service users and carers for the purposes of evaluation and development. Simple, affordable methods for obtaining such information about community services can contribute to this process.
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Jolley, Gwyneth, Libby Kalucy, and Joanne McNamara. "Obtaining and Using Client Feedback in Community Health Services." Australian Journal of Primary Health 4, no. 4 (1998): 105. http://dx.doi.org/10.1071/py98066.

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Client feedback is an important component of two primary health care strategies: participation and evaluation. Workers need feedback from clients to ensure that their practice meets the criterion of providing affordable, accessible and appropriate services to enhance the health of their communities. Telephone interviews were conducted with thirty staff and thirty clients from women's and community health services in South Australia, to identify current practice in obtaining and using feedback from users of one-to-one services and group health promotion and community development activities. Factors which encourage feedback to be given and used include: trust and effective communications between all stakeholders; and supportive organisational philosophies, culture and practices. Client feedback is more likely to be used when given in written form. Collection and use of feedback are discouraged by inappropriate methods and timing, rapid organisational change, and clients' lack of awareness of, or confidence in, giving feedback about the services they receive. Verbal feedback, although preferred by many clients, is less likely to be recorded and used in service planning and evaluation. Client feedback is a valuable tool to reinforce the notion of partnership and power sharing between clients and health care workers. Staff at all levels should be engaged in obtaining feedback and the information gained should be disseminated throughout the agency in order to improve the quality and effectiveness of services. The challenge is now for service providers and users to adopt new, and support currently successful, ways of obtaining and using feedback so that service providers and users are engaged in working in partnership to ensure the needs of the community are best met.
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YAMAGUCHI, HIROSHI, YUKIO HUSHINO, KENJI SUZUKI, and CHITTOOR V. RAMAMOORTHY. "CREATING A NEW SERVICE ON THE WEB." International Journal on Artificial Intelligence Tools 13, no. 03 (September 2004): 487–510. http://dx.doi.org/10.1142/s021821300400165x.

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Service functions are major component of every industry. The evolution of service functions have seen manually intensive tasks being replaced by a combination of mental and interactive tasks. As a part of this transformation, we have seen an increasing dependency on the high technology, actually information technology, mostly with computer-communications and the web. This high technology will finally replace the service functions by a combination of knowledge intensive, interactive and customer's individual tasks in the future. However, these knowledge intensive, interactive and customer's individual service functions could be enjoyable for the restricted person, due to the difficulties of the man (customers)-machine (PCs, web-server machines) interface and also the service providers are not able to obtain much more customer's individual and abstruse information for providing the customer's individual services, due to the customers' privacy problem. In this paper we focus on of knowledge intensive, interactive and customer's individual services in the future. We emphasize the importance of developing the mechanism of humanization for making these services enjoyable for anyone and the personalization for enjoyable the more individual services, and show some examples for these mechanisms in which humanization is realized by humanoid robots and personalization is realized by customers' privacy preserving scheme. We present a feedback system including the mechanism for humanization and personalization. By performing this feedback system, anyone who is not familiar to machines, can interact with machines like human-beings and can poll or report even though privacy related information anonymously to service providers. By periodically performing this feedback system, the customers' knowledge, information, suggestions and ideas can could be accumulated and the service providers could provide more individual services to customers, Once humanization and personalization mechanism are developed, by performing our feedback systems, we enhance customers' convenience and reduce the incidence of operation errors and thereby improve their productivity and quality of their life.
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Ansari, Mohammad Sultan Ahmad, Jamal Ahmad Farooquie, and Said Gattoufi. "Assessing the Impact of Service Quality on Customers and Operators: Empirical Study." International Journal of Business and Management 11, no. 9 (August 7, 2016): 207. http://dx.doi.org/10.5539/ijbm.v11n9p207.

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The aim of this paper is to evaluate the impact of Service Quality on Customer Satisfaction, Customer Loyalty and Operational Performance of telecom service industry in Sultanate of Oman. It also investigate how technology adds value to service delivery system and improvement of Service Quality. The empirical data were collected by administering 1,450 questionnaires and out of which 888 completed and usable responses were retrieved. The study is first of kind that evaluated well-established chain of service i.e. services provided by Original Equipment Manufacturers to Telecom Service Providers and further service provided by the Telecom Service Providers to the End Users. The feedback was taken on forward and backward chain to evaluate comprehensive service chain, instead of evaluating an individual chain i.e. Service provided by Original Equipment Manufacturers to Telecom Service Providers or vice versa or from Telecom Service Providers to the End Users. Questionnaires feedback was taken from comprehensive chain of services, i.e. forward and backward chain feedback was considered. Research findings suggest that technological support would improve service delivery system and service organizations shall put special emphasize on Service Quality for achieving critical success, which would improve overall Customer Satisfaction, Customer Loyalty, Operational Performance and Firm Profitability.
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Whale, Zoe, Barbara Moore, and Erica Howells. "The value of service user feedback." Cancer Nursing Practice 12, no. 2 (March 2013): 22–23. http://dx.doi.org/10.7748/cnp2013.03.12.2.22.e929.

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Bamford, Karen, and Carl Benton. "Gathering meaningful service user feedback regarding a community forensic service." Journal of Intellectual Disabilities and Offending Behaviour 6, no. 2 (June 9, 2015): 81–93. http://dx.doi.org/10.1108/jidob-05-2015-0012.

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Purpose – Engaging with people with a learning disability to develop and enhance service provision is central to the ethos of personalisation and citizenship. Despite this there appears to be a lack of research to gather users’ views on how they feel the services meet their unique needs and how these could be improved. A service evaluation was developed to understand service user’s experience of accessing a community forensic service (CFS). The paper aims to discuss these issues. Design/methodology/approach – The questionnaire was conducted by an independent third party experienced in facilitating complex communication, utilising a written format and Widget Rebus symbols. Questions were based on Trust Values, family and friends test and clinical forensic engagement. The samples were service users open to the CFS on 1 July 2014. Findings – Data were gathered from 28 individuals, there was an even spread of ages 17-65. In all, 93 per cent understood what help they needed from the service, there was acknowledgement of who they would go to if they wanted to complain, 100 per cent were happy with how information had been provided, most felt the service was respectful, fair, friendly and they were listened to. Practical implications – The findings suggest that more needs to be done around understanding and engagement in care planning. There are plans to gather information from direct carers and setting up focus groups to further understand some of the issues and ways forward. Originality/value – Asking for feedback from people who have offended, some of whom now experience increased restrictions, is fraught with concern and approached with trepidation. However, the responses received contradict the natural instincts. The results showed promising appreciation of the support received in the context of everyday lives and positive risk taking.
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Dissertations / Theses on the topic "Service feedback"

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Nolan, Neil, and David Rudström. "Filtering service recovery feedback : A Case study research at Handelsbanken, Uppsala city." Thesis, Uppsala University, Department of Business Studies, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-8778.

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Research has shown that companies encourage customers to complain and gather huge amounts of service recovery information, although most of this information isn´t used by the companies. Our purpose with this thesis is to explore what determines the filtering of service recovery feedback, and if possible to identify its underlying reasons. This was accomplished through a qualitative case study at Handelsbanken Uppsala City. Empirical material was mainly collected through interviews with the office manager, frontline employees, and the regional complaints manager. When analyzing the empirical material Tax and Brown model of service recovery was used as an analytical framework.

The analysis shows that the employees at Handelsbanken Uppsala city aren’t controlled by many guidelines and policies; instead emphasis is put on the independence, trust, and responsibility of each individual employee. This is probably due to the decentralized organization of Handelsbanken and the belief in the employee’s capability to better understand what is of importance to filter, due to their close interaction with customers.

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Wai, Hon Kee. "Priority feedback mechanism with quality of service control for MPEG video system." HKBU Institutional Repository, 1999. http://repository.hkbu.edu.hk/etd_ra/275.

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Copland, Fiona. "Feedback in pre-service English language teacher training : discourses of process and power." Thesis, University of Birmingham, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.521941.

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Reetz, Nicholas. "Specifying a Contingent Relationship Between Tip Size and Service Quality." OpenSIUC, 2013. https://opensiuc.lib.siu.edu/theses/1193.

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The current study investigated the effectiveness of a task clarification meeting and consistent task specific feedback on the completion of customer service tasks by servers at a local sit-down restaurant. The current study also investigated whether customers tip based on social convention (i.e., adjust a tip based on bill percentage according to the quality of customer service received) and whether customer service quality ratings were related to task completion and tip percentage. A list of tasks that should be completed during the course of table-service was developed into a survey through meetings with a restaurant manager. In experiment 1, task completion, tip percentage, and customer service quality data were collected by customers and completed surveys were left on the table as feedback for participants to find. The task clarification meeting and task specific customer feedback increased task completion for two of the three participants, tips were not related to task completion, task completion was moderately and significantly related to customer service quality, and customer service quality was not significantly related to tip percentage. In experiment 2, data were collected by the lead experimenter and completed surveys were vocally and visually reviewed by the experimenter with the server. The task clarification meeting and task specific experimenter feedback increased task completion for all three participants and tips were not related to task completion. Implications of the data as they relate to previous research on feedback and pay-for-performance schedules are discussed.
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Andersson, David, and Shilwan Piroti. "Tailing Service Droid." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264482.

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This project aims to build an electric powered robot, that by utilizing infrared light, recognizes a device carried by the user. The robot built in this project utilizes swivel wheel similar to car wheels for steering over the more conventional differential steering/drive. The testing done in this project proved that this method of steering has difficulties with navigating in small spaces and completing tight turns at low speeds. The result also gives reason to believe that a fixed reference distance between the user and the robot might not be optimal for all instances.
Detta projekt går ut på att bygga en eldriven robot som genom att använda infraröda dioder, ser en enhet som utan svårighet bärs av användaren. Roboten som byggs i detta projekts primära användningsområde är att transportera varor. Roboten är konstruerad för att använda svägande hjul vilket påminner om bilstyrning, istället för en mer konventionell differentialstyrning. Testen som utfördes i detta projekt visade att denna styrmetod har svårigheter med att navigera i små utrymmen och vid tvära vändingar vid låga hastigheter. Resultatet av tester säger även att ett fast referensavstånd mellan användaren och roboten möjligtvis inte är optimalt vid vissa tillfällen.
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Palm, Claes. "Management Control Systems and Perceived Stress in a Public Service Organization." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-180259.

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A popular notion is that an employee that experiences low control together with high demand is more likely to perceive stress. Management control has been intensified in public service organizations after New Public Management reforms, which is presumed to come at the expense of employee control. This study examined how management control systems, as a package and as specific components, are related to perceived stress. 130 subordinates in a Swedish public service organization completed self-report measures. A multiple regression analysis gave support for the hypotheses that work demand is positively and feedback from superior is negatively related to stress. No support was found for the hypotheses that employee control, feedback from the information system and formality by performance evaluation should be negatively related to stress. It is suggested that management control systems can serve as support for the employees´ efforts of coping with the demands.
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Davis, Jerome Paul. "The effects of internal marketing on service quality within collegiate recrational sport: A quantitative approach." The Ohio State University, 2005. http://rave.ohiolink.edu/etdc/view?acc_num=osu1117635299.

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Awal, Mohammad abdul. "Efficient cqi feedback resource utilisation for multi-user multi-carrier wireless systems." Thesis, Paris 11, 2011. http://www.theses.fr/2011PA112223/document.

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La technologie OFDMA (Orthogonal frequency division multiple access) a été adoptée par les systèmes de télécommunications de 4ème génération (4G) comme technique de transmission et d'accès multiple pour ses performances supérieures en termes d'efficacité spectrale. Dans ce type de systèmes, l'adaptation dynamique du débit en fonction de la qualité du canal CQI (Channel Quality Indicator) constitue une problématique de recherche d'actualité qui attire l'attention de plusieurs acteurs académiques et industriels. Ce problème d'adaptation dynamique est encore plus complexe à gérer dans des environnements multi-utilisateurs hétérogènes et à ressources limitées tels que les systèmes OFDMA comme WiMAX Mobile et Long-term Evolution (LTE). Dans cette thèse, nous nous intéressons au problème d'allocation de ressources de l'information de feedback relative au CQI dans le cadre de systèmes OFDMA multi-porteuses multi-utilisateurs. Dans le but de réduire la charge (overhead) du feedback, nous proposons une méthode de prédiction du CQI basée sur l'exploitation de la corrélation temporelle de ce dernier et d'une solution inter-couches. L'objectif est de trouver des schémas d'allocation de ressources adaptatifs respectant les contraintes de qualité de service (QoS) applicatives.Nous proposons en premier lieu un algorithme de réduction de feedback PBF (Prediction Based Feedack) qui permet à la station de base (BS) à prédire certaines occurrences du CQI en se basant sur l'algorithme des moindres carrés récursif RLS (Recursive least-square). Les résultats de simulation montrent que l'outil de prédiction du CQI réduit sensiblement l'overhead du feedback et améliore par conséquent le débit de la liaison montante. Nous proposons, par la suite, une version opportuniste de PBF pour atténuer les éventuels effets de sur et sous estimations liées à l'algorithme de prédiction. Dans ce mécanisme, nous exploitons les informations inter-couches pour améliorer les performances des mécanismes de feedbacks périodiques dont PBF fait partie. L'approche opportuniste améliore sensiblement les performances du système pour les cas de mobilité élevée comparés aux cas de faible mobilité.Dans un second temps, nous proposons une plateforme (FEREP : feedback resource allocation and prediction) basée sur une approche inter-couches. Implémentée au niveau de la station BS, FEREP intègre les fonctionnalités de prédiction, d'adaptation dynamique du CQI et d'ordonnancement des demandes de feedback. Elle comporte trois modules. Le module FWA (feedback window adaptation) gère dynamiquement la fenêtre de feedbacks de chaque station mobile (MS) en se basant sur les messages ARQ (Automatic Repeat Request) reçus qui reflètent l'état actuel des canaux respectifs. Le module PBFS (priority-based feedback scheduling) effectue ensuite l'ordonnancement des feedbacks en tenant compte de la taille de la fenêtre de feedback, du profil de l'utilisateur sous la contrainte de la limitation des ressources globales du systèmes réservées au feedback. Afin de choisir les paramètres de transmission MCS (modulation and coding schemes), le module PBF (prediction based feedback) est utilisé pour les utilisateurs dont le feedabck n'a pas pu être ordonnancé dans la trame courante. Les résultats de simulation ont montré un gain significatif des performances de FREREP en comparaison à un mécanisme de référence, en particulier, sous de fortes contraintes de limitation des ressources du feedback.Le protocole ARQ génère un accusé de réception uniquement si l'utilisateur est sélectionné par l'ordonnanceur pour envoyer des données sur la liaison descendante. Dans le cas où la fréquence d'ordonnancement des utilisateurs sur le lien descendant est réduite, les messages ARQ s'en trouvent également réduits, dégradant par conséquent les performances de la plateforme FEREP proposée ci-dessus. En effet, dans ce cas la signalisation ARQ devient insuffisante pour adapter efficacement la fenêtre de feedback de chaque utilisateur. Pour pallier à ce problème, nous proposons l'algorithme DCRA (dynamic CQI resource allocation) qui utilise deux modes d'estimation de la fenêtre de feedback. Le premier est un mode hors-ligne basé sur des études empiriques permettant d'estimer la fenêtre moyenne optimale de feedback en utilisant les profils applicatif et de mobilité de l'utilisateur. Notre analyse de performance par simulation montre que la fenêtre de feedback peut être estimée en fonction de la classe de service des utilisateurs et de leurs profils de mobilité pour un environnement cellulaire donné. Le second mode de fonctionnement de DCRA effectue une adaptation dynamique de la fenêtre en temps réel dans le cas où la signalisation ARQ est suffisante. Une étude comparative avec les mécanismes DFS (deterministic feedback scheduling) et OFS (opportunistic feedback scheduling), a montré que DCRA arrive à réaliser un meilleur gain en ressources montantes grâce à la réduction de l'overhead des feedbacks, sans pour autant trop dégrader le débit descendant des utilisateurs. Du point de vue des utilisateurs, DCRA améliore les contraintes de QoS tels que le taux de perte de paquets et réduit la consommation énergétique des terminaux grâce à la réduction de feedback
Orthogonal frequency division multiple access (OFDMA) technology has been adopted by 4th generation (a.k.a. 4G) telecommunication systems to achieve high system spectral efficiency. A crucial research issue is how to design adaptive channel quality indicator (CQI) feedback mechanisms so that the base station can use adaptive modulation and coding (AMC) techniques to adjust its data rate based on the channel condition. This problem is even more challenging in resource-limited and heterogeneous multiuser environments such as Mobile WiMAX, Long-term Evolution (LTE) networks. In this thesis, we consider CQI feedback resource allocation issue for multiuser multicarrier OFDMA systems. We exploit time-domain correlation for CQI prediction and cross-layer information to reduce feedback overhead for OFDMA systems. Our aim is find resource allocation schemes respecting the users QoS constraints.Our study begins with proposing prediction based feedback (PBF) which allows the base station to predict the CQI feedbacks based on recursive least-square (RLS) algorithm. We showed that it is useful to use channel prediction as a tool to reduce the feedback overhead and improve the uplink throughput. Then, we propose an opportunistic periodic feedback mechanism to mitigate the possible under and over estimation effects of CQI prediction. In this mechanism, we exploited the cross-layer information to enhance the performance of periodic feedback mechanisms. The opportunistic mechanism improves the system performance for high mobility cases compared to low mobility cases.For OFDMA systems with limited feedback resource, we propose an integrated cross-layer framework of feedback resource allocation and prediction (FEREP). The proposed framework, implemented at the BS side, is composed of three modules. The feedback window adaptation (FWA) module dynamically tunes the feedback window size for each mobile station based on the received ARQ (Automatic Repeat Request) messages that reflect the current channel condition. The priority-based feedback scheduling (PBFS) module then performs feedback allocation by taking into account the feedback window size, the user profile and the total system feedback budget. To choose adapted modulation and coding schemes (MCS), the prediction based feedback (PBF) module performs channel prediction by using recursive least square (RLS) algorithm for the user whose channel feedback has not been granted for schedule in current frame. Through extensive simulations, the proposed framework shows significant performance gain especially under stringent feedback budget constraint.ARQ protocol receives users acknowledgement only if the user is scheduled in the downlink. The reduction in users scheduling frequency also reduces the rate of ARQ hints and degrades the performance of above contributions. In this case, it is difficult to exploit the ARQ signal to adapt the feedback window for that user. To address this issue, we propose a cross-layer dynamic CQI resource allocation (DCRA) algorithm for multiuser multicarrier OFDMA systems. DCRA uses two modes for feedback window estimation. The first one is an off-line mode based on empirical studies to derive optimal average feedback window based on user application and mobility profile. Our experimental analysis shows that the feedback window can be averaged according to users service class and their mobility profile for a given cell environment. DCRA performs a realtime dynamic window adaptation if sufficient cross-layer hints are available from ARQ signaling. DCRA increases uplink resource by reducing feedback overhead without degrading downlink throughout significantly compared to deterministic feedback scheduling (DFS) and opportunistic feedback scheduling (OFS). From the users perspective, DCRA improves QoS constraints like packet loss rate and saves users power due to feedback reduction
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Babin, Paul D. "Simulation modeling and analysis of adjustable service-rate queueing models that incorporate feedback control." Thesis, Mississippi State University, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3737172.

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Research shows that in a system model, when the production rate is adjusted based on the number of items in queue, the nature of the model changes from an open-loop queueing system to a closed-loop feedback control system. Service-rate adjustment can be implemented in a discrete event simulation model, but the effect of this adjustment has not been thoroughly analyzed in the literature. This research considers the design of feedback signals to generate realistic simulation models of production system behavior. A series of simulation experiments is conducted to provide practical guidance for simulation modelers on how adding a service-rate adjustment feedback loop to a queueing system affects system performance.

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Nadkarni, Dinanath. "An iterative approach towards web service composition using feedback from analysis of composition failures." [Ames, Iowa : Iowa State University], 2008.

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Books on the topic "Service feedback"

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Eric, Phillips-Beaudan, and Canadian Centre for Management Development., eds. Upward feedback in the public service. [Ottawa]: Canadian Centre for Management Development, 1994.

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Cada, Beth. Coaching for service and success: A guide to performance feedback. [Toronto]: Southern Ontario Library Service, 2003.

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Barlow, Janelle. A complaint is a gift: Using customer feedback as a strategic tool. San Francisco: Berrett-Koehler Publishers, 1996.

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Barlow, Janelle. A complaint is a gift: Using customer feedback as a strategic tool. San Francisco: Berrett-Koehler Publishers, 1996.

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1942-, Møller Claus, ed. A complaint is a gift: Using customer feedback as a strategic tool. San Francisco: Berrett-Koehler Publishers, 1996.

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Allen, R. C. S. Steps towards the development of a consumer feedback mechanism in a service for adults with learning difficulties. Manchester: UMIST, 1993.

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Räsänen, Johanna. Worship reform: Feedback on the service reform carried out in the Evangelical Lutheran Church of Finland in the 1990s. [Tampere, Finland: Research Institute of the Evangelical Lutheran Church of Finland, 1999.

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Manitoba. Dept. of Government Services. Government services' client survey feedback report. [S.l: s.n., 1987.

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Ovretveit, John. A peer review process for developing service quality: A process for enabling a staff group to evaluate and improve the service which they provide, and to devise a system to give themselves routine feedback about their performance. 3rd ed. [s.l: s.n.], 1988.

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United States. Government Accountability Office. Tax administration: Opportunities to improve compliance decisions and service to taxpayers through enhancements to appeals' feedback project : report to the Chairman and Ranking Minority Member, Committee on Finance, U.S. Senate. Washington, D.C: GAO, 2006.

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Book chapters on the topic "Service feedback"

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Del Gaudio, Daniel, and Pascal Hirmer. "Towards Feedback Loops in Model-Driven IoT Applications." In Service-Oriented Computing, 100–108. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-87568-8_6.

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Cabrera, Christian, Andrei Palade, Gary White, and Siobhán Clarke. "Services in IoT: A Service Planning Model Based on Consumer Feedback." In Service-Oriented Computing, 304–13. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-03596-9_21.

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Noor, Talal H., Quan Z. Sheng, Abdullah Alfazi, Jeriel Law, and Anne H. H. Ngu. "Identifying Fake Feedback for Effective Trust Management in Cloud Environments." In Service-Oriented Computing, 47–58. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-37804-1_6.

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Aonuma, Takuro, Shinya Kumagai, Minoru Sasaki, Motoki Tabata, and Kazuhiro Hane. "Piezoresistive Rotation Angle Sensor in Micromirror for Feedback Control." In Service Robotics and Mechatronics, 299–303. London: Springer London, 2010. http://dx.doi.org/10.1007/978-1-84882-694-6_52.

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Kawabata, Kuniaki, Tatsuya Ishikawa, Teruo Fujii, Takashi Noguchi, Hajime Asama, and Isao Endo. "Teleoperation of Autonomous Mobile Robot under Limited Feedback Information." In Field and Service Robotics, 146–51. London: Springer London, 1998. http://dx.doi.org/10.1007/978-1-4471-1273-0_24.

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Alyamani, Hasan J., Annika Hinze, Stephen Smith, and Manolya Kavakli. "Preference Feedback for Driving in an Unfamiliar Traffic Regulation." In Service Research and Innovation, 35–49. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-32242-7_4.

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Ryynänen, Tapani, Iris Karvonen, Heidi Korhonen, and Kim Jansson. "Supporting Product-Service Development Through Customer Feedback." In Collaboration in a Data-Rich World, 138–45. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-65151-4_13.

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Romero, Daniel, Romain Rouvoy, Lionel Seinturier, and Pierre Carton. "Service Discovery in Ubiquitous Feedback Control Loops." In Distributed Applications and Interoperable Systems, 112–25. Berlin, Heidelberg: Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-13645-0_9.

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Brodie, Maxine, Christopher Tisdell, and Judyth Sachs. "Online Writing Feedback: A Service and Learning Experience." In Student Support Services, 1–18. Singapore: Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-13-3364-4_13-2.

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Brodie, Maxine, Christopher Tisdell, and Judyth Sachs. "Online Writing Feedback: A Service and Learning Experience." In Student Support Services, 1–18. Singapore: Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-13-3364-4_13-1.

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Conference papers on the topic "Service feedback"

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Kim, Hwa-Jong, Kyoung-Hyoun Lee, and Jie Zhang. "In-service Feedback QoE Framework." In 2010 Third International Conference on Communication Theory, Reliability, and Quality of Service. IEEE, 2010. http://dx.doi.org/10.1109/ctrq.2010.30.

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Jafar Naqvi, Syed, Hafedh Al-Shihi, and Saqib Ali. "Mobile Services in Oman: A Feedback on SMS-Parking Service." In InSITE 2011: Informing Science + IT Education Conference. Informing Science Institute, 2011. http://dx.doi.org/10.28945/1467.

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Dini, Oana, Pascal Lorenz, Abdelhafid Abouaissa, and Hervé Guyennet. "Dynamic Feedback for Service Reputation Updates." In 2010 Sixth International Conference on Autonomic and Autonomous Systems (ICAS). IEEE, 2010. http://dx.doi.org/10.1109/icas.2010.34.

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Richter, Nils, J. Girao, and D. Abbadessa. "Feedback Statistics on Anonymous Service Usage." In IEEE GLOBECOM 2008 - 2008 IEEE Global Telecommunications Conference. IEEE, 2008. http://dx.doi.org/10.1109/glocom.2008.ecp.317.

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Caporuscio, Mauro, Raffaela Mirandola, and Catia Trubiani. "QoS-based Feedback for Service Compositions." In CompArch '15: Federated Events on Component-Based Software Engineering and Software Architecture. New York, NY, USA: ACM, 2015. http://dx.doi.org/10.1145/2737182.2737192.

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Long Wu and Xinping Xia. "Positive feedback traders, the offer price constraint and IPO pricing." In 2009 6th International Conference on Service Systems and Service Management. IEEE, 2009. http://dx.doi.org/10.1109/icsssm.2009.5174944.

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Lodde, Andreas, Antoine Schlechter, Pascal Bauler, Nicolas Biri, and Fernand Feltz. "Feedback Controlled Quality of Service Enforcement for Service Oriented Architectures." In 2010 IEEE International Conference on Services Computing (SCC). IEEE, 2010. http://dx.doi.org/10.1109/scc.2010.31.

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"Experimental Study on the Effect of Feedback Methods on College Students’ English Writing—A Reasonable Combination of Teacher Feedback and Peer Feedback." In 2019 International Conference on Advanced Education, Service and Management. The Academy of Engineering and Education (AEE), 2019. http://dx.doi.org/10.35532/jsss.v3.080.

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Yang, Zhi, Budan Wu, Nan Yu, Gang Yu, and Junliang Chen. "A Three-Step Service Experience Approach with Feedback for Service Provider." In 2011 IEEE Asia-Pacific Services Computing Conference (APSCC). IEEE, 2011. http://dx.doi.org/10.1109/apscc.2011.47.

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Lundqvist, Henrik, and Gunnar Karlsson. "Host-Based Service Differentiation with Congestion Feedback." In 200614th IEEE International Workshop on Quality of Service. IEEE, 2006. http://dx.doi.org/10.1109/iwqos.2006.250472.

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Reports on the topic "Service feedback"

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Rawlins, D., A. Kulkarni, M. Bokaemper, and K. Chan. Framework for Policy Usage Feedback for Common Open Policy Service with Policy Provisioning (COPS-PR). RFC Editor, March 2003. http://dx.doi.org/10.17487/rfc3483.

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Seybold, Patricia. Building Interactive Feedback into Your Products and Surrounding Services. Boston, MA: Patricia Seybold Group, November 2006. http://dx.doi.org/10.1571/bp11-16-06cc.

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Phillips, Jake. Understanding the impact of inspection on probation. Sheffield Hallam University, 2021. http://dx.doi.org/10.7190/shu.hkcij.05.2021.

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This research sought to understand the impact of probation inspection on probation policy, practice and practitioners. This important but neglected area of study has significant ramifications because the Her Majesty’s Inspectorate of Probation has considerable power to influence policy through its inspection regime and research activities. The study utilised a mixed methodological approach comprising observations of inspections and interviews with people who work in probation, the Inspectorate and external stakeholders. In total, 77 people were interviewed or took part in focus groups. Probation practitioners, managers and leaders were interviewed in the weeks after an inspection to find out how they experienced the process of inspection. Staff at HMI Probation were interviewed to understand what inspection is for and how it works. External stakeholders representing people from the voluntary sector, politics and other non-departmental bodies were interviewed to find out how they used the work of inspection in their own roles. Finally, leaders within the National Probation Service and Her Majesty’s Prisons and Probation Service were interviewed to see how inspection impacts on policy more broadly. The data were analysed thematically with five key themes being identified. Overall, participants were positive about the way inspection is carried out in the field of probation. The main findings are: 1. Inspection places a burden on practitioners and organisations. Practitioners talked about the anxiety that a looming inspection created and how management teams created additional pressures which were hard to cope with on top of already high workloads. Staff responsible for managing the inspection and with leadership positions talked about the amount of time the process of inspection took up. Importantly, inspection was seen to take people away from their day jobs and meant other priorities were side-lined, even if temporarily. However, the case interviews that practitioners take part in were seen as incredibly valuable exercises which gave staff the opportunity to reflect on their practice and receive positive feedback and validation for their work. 2. Providers said that the findings and conclusions from inspections were often accurate and, to some extent, unsurprising. However, they sometimes find it difficult to implement recommendations due to reports failing to take context into account. Negative reports have a serious impact on staff morale, especially for CRCs and there was concern about the impact of negative findings on a provider’s reputation. 3. External stakeholders value the work of the Inspectorate. The Inspectorate is seen to generate highly valid and meaningful data which stakeholders can use in their own roles. This can include pushing for policy reform or holding government to account from different perspectives. In particular, thematic inspections were seen to be useful here. 4. The regulatory landscape in probation is complex with an array of actors working to hold providers to account. When compared to other forms of regulation such as audit or contract management the Inspectorate was perceived positively due to its methodological approach as well as the way it reflects the values of probation itself. 5. Overall, the inspectorate appears to garner considerable legitimacy from those it inspects. This should, in theory, support the way it can impact on policy and practice. There are some areas for development here though such as more engagement with service users. While recognising that the Inspectorate has made a concerted effort to do this in the last two years participants all felt that more needs to be done to increase that trust between the inspectorate and service users. Overall, the Inspectorate was seen to be independent and 3 impartial although this belief was less prevalent amongst people in CRCs who argued that the Inspectorate has been biased towards supporting its own arguments around reversing the now failed policy of Transforming Rehabilitation. There was some debate amongst participants about how the Inspectorate could, or should, enforce compliance with its recommendations although most people were happy with the primarily relational way of encouraging compliance with sanctions for non-compliance being considered relatively unnecessary. To conclude, the work of the Inspectorate has a significant impact on probation policy, practice and practitioners. The majority of participants were positive about the process of inspection and the Inspectorate more broadly, notwithstanding some of the issues raised in the findings. There are some developments which the Inspectorate could consider to reduce the burden inspection places on providers and practitioners and enhance its impact such as amending the frequency of inspection, improving the feedback given to practitioners and providing more localised feedback, and working to reduce or limit perceptions of bias amongst people in CRCs. The Inspectorate could also do more to capture the impact it has on providers and practitioners – both positive and negative - through existing procedures that are in place such as post-case interview surveys and tracking the implementation of recommendations.
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Tulloch, Olivia, Tamara Roldan de Jong, and Kevin Bardosh. Data Synthesis: COVID-19 Vaccine Perceptions in Sub-Saharan Africa: Social and Behavioural Science Data, March 2020-April 2021. Institute of Development Studies (IDS), May 2021. http://dx.doi.org/10.19088/sshap.2028.

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Safe and effective vaccines against COVID-19 are seen as a critical path to ending the pandemic. This synthesis brings together data related to public perceptions about COVID-19 vaccines collected between March 2020 and March 2021 in 22 countries in Africa. It provides an overview of the data (primarily from cross-sectional perception surveys), identifies knowledge and research gaps and presents some limitations of translating the available evidence to inform local operational decisions. The synthesis is intended for those designing and delivering vaccination programmes and COVID-19 risk communication and community engagement (RCCE). 5 large-scale surveys are included with over 12 million respondents in 22 central, eastern, western and southern African countries (note: one major study accounts for more than 10 million participants); data from 14 peer-reviewed questionnaire surveys in 8 countries with n=9,600 participants and 15 social media monitoring, qualitative and community feedback studies. Sample sizes are provided in the first reference for each study and in Table 13 at the end of this document. The data largely predates vaccination campaigns that generally started in the first quarter of 2021. Perceptions will change and further syntheses, that represent the whole continent including North Africa, are planned. This review is part of the Social Science in Humanitarian Action Platform (SSHAP) series on COVID-19 vaccines. It was developed for SSHAP by Anthrologica. It was written by Kevin Bardosh (University of Washington), Tamara Roldan de Jong and Olivia Tulloch (Anthrologica), it was reviewed by colleagues from PERC, LSHTM, IRD, and UNICEF (see acknowledgments) and received coordination support from the RCCE Collective Service. It is the responsibility of SSHAP.
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Tulloch, Olivia, Tamara Roldan de Jong, and Kevin Bardosh. Data Synthesis: COVID-19 Vaccine Perceptions in Africa: Social and Behavioural Science Data, March 2020-March 2021. Institute of Development Studies (IDS), May 2021. http://dx.doi.org/10.19088/sshap.2021.030.

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Safe and effective vaccines against COVID-19 are seen as a critical path to ending the pandemic. This synthesis brings together data related to public perceptions about COVID-19 vaccines collected between March 2020 and March 2021 in 22 countries in Africa. It provides an overview of the data (primarily from cross-sectional perception surveys), identifies knowledge and research gaps and presents some limitations of translating the available evidence to inform local operational decisions. The synthesis is intended for those designing and delivering vaccination programmes and COVID-19 risk communication and community engagement (RCCE). 5 large-scale surveys are included with over 12 million respondents in 22 central, eastern, western and southern African countries (note: one major study accounts for more than 10 million participants); data from 14 peer-reviewed questionnaire surveys in 8 countries with n=9,600 participants and 15 social media monitoring, qualitative and community feedback studies. Sample sizes are provided in the first reference for each study and in Table 13 at the end of this document. The data largely predates vaccination campaigns that generally started in the first quarter of 2021. Perceptions will change and further syntheses, that represent the whole continent including North Africa, are planned. This review is part of the Social Science in Humanitarian Action Platform (SSHAP) series on COVID-19 vaccines. It was developed for SSHAP by Anthrologica. It was written by Kevin Bardosh (University of Washington), Tamara Roldan de Jong and Olivia Tulloch (Anthrologica), it was reviewed by colleagues from PERC, LSHTM, IRD, and UNICEF (see acknowledgments) and received coordination support from the RCCE Collective Service. It is the responsibility of SSHAP.
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Burniske, Jessica, Dustin Lewis, and Naz Modirzadeh. Suppressing Foreign Terrorist Fighters and Supporting Principled Humanitarian Action: A Provisional Framework for Analyzing State Practice. Harvard Law School Program on International Law and Armed Conflict, October 2015. http://dx.doi.org/10.54813/nrmd2833.

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In 2014, reports suggested that a surge of foreign jihadists were participating in armed conflicts in Syria, Iraq, and elsewhere. The United Nations Security Council responded by imposing in Resolution 2178 (2014) an array of obligations on member states to counter the threat posed by “foreign terrorist fighters” (FTFs). In the intervening year, those states have taken a range of actions — though at various speeds and with varying levels of commitment — to implement the FTF obligations imposed by the Council. Meanwhile, many states continue to fund and otherwise throw their support behind life-saving humanitarian relief for civilians in armed conflicts around the world — including conflicts involving terrorists. Yet, in recent years, members of the humanitarian community have been increasingly aware of the real, perceived, and potential impacts of counterterrorism laws on humanitarian action. Part of their interest stems from the fact that certain counterterrorism laws may, intentionally or unintentionally, adversely affect principled humanitarian action, especially in regions where terrorist groups control territory (and thus access to civilians, too). The effects of these laws may be widespread — ranging from heightened due diligence requirements on humanitarian organizations to restrictions on travel, from greater government scrutiny of national and regional staff of humanitarian organizations to decreased access to financial services and funding. Against that backdrop, this briefing report has two aims: first, to provide a primer on the most salient issues at the intersection of counterterrorism measures and humanitarian aid and assistance, with a focus on the ascendant FTF framing. And second, to put forward, for critical feedback and assessment, a provisional methodology for evaluating the following question: is it feasible to subject two key contemporary wartime concerns — the fight against FTFs and supporting humanitarian aid and assistance for civilians in terrorist-controlled territories — to meaningful empirical analysis?
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Modlo, Yevhenii O., Serhiy O. Semerikov, Stanislav L. Bondarevskyi, Stanislav T. Tolmachev, Oksana M. Markova, and Pavlo P. Nechypurenko. Methods of using mobile Internet devices in the formation of the general scientific component of bachelor in electromechanics competency in modeling of technical objects. [б. в.], February 2020. http://dx.doi.org/10.31812/123456789/3677.

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An analysis of the experience of professional training bachelors of electromechanics in Ukraine and abroad made it possible to determine that one of the leading trends in its modernization is the synergistic integration of various engineering branches (mechanical, electrical, electronic engineering and automation) in mechatronics for the purpose of design, manufacture, operation and maintenance electromechanical equipment. Teaching mechatronics provides for the meaningful integration of various disciplines of professional and practical training bachelors of electromechanics based on the concept of modeling and technological integration of various organizational forms and teaching methods based on the concept of mobility. Within this approach, the leading learning tools of bachelors of electromechanics are mobile Internet devices (MID) – a multimedia mobile devices that provide wireless access to information and communication Internet services for collecting, organizing, storing, processing, transmitting, presenting all kinds of messages and data. The authors reveals the main possibilities of using MID in learning to ensure equal access to education, personalized learning, instant feedback and evaluating learning outcomes, mobile learning, productive use of time spent in classrooms, creating mobile learning communities, support situated learning, development of continuous seamless learning, ensuring the gap between formal and informal learning, minimize educational disruption in conflict and disaster areas, assist learners with disabilities, improve the quality of the communication and the management of institution, and maximize the cost-efficiency. Bachelor of electromechanics competency in modeling of technical objects is a personal and vocational ability, which includes a system of knowledge, skills, experience in learning and research activities on modeling mechatronic systems and a positive value attitude towards it; bachelor of electromechanics should be ready and able to use methods and software/hardware modeling tools for processes analyzes, systems synthesis, evaluating their reliability and effectiveness for solving practical problems in professional field. The competency structure of the bachelor of electromechanics in the modeling of technical objects is reflected in three groups of competencies: general scientific, general professional and specialized professional. The implementation of the technique of using MID in learning bachelors of electromechanics in modeling of technical objects is the appropriate methodic of using, the component of which is partial methods for using MID in the formation of the general scientific component of the bachelor of electromechanics competency in modeling of technical objects, are disclosed by example academic disciplines “Higher mathematics”, “Computers and programming”, “Engineering mechanics”, “Electrical machines”. The leading tools of formation of the general scientific component of bachelor in electromechanics competency in modeling of technical objects are augmented reality mobile tools (to visualize the objects’ structure and modeling results), mobile computer mathematical systems (universal tools used at all stages of modeling learning), cloud based spreadsheets (as modeling tools) and text editors (to make the program description of model), mobile computer-aided design systems (to create and view the physical properties of models of technical objects) and mobile communication tools (to organize a joint activity in modeling).
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Innovative Solutions to Human-Wildlife Conflicts: National Wildlife Research Center Accomplishments, 2014. U.S. Department of Agriculture, Animal and Plant Health Inspection Service, June 2015. http://dx.doi.org/10.32747/2015.7206799.aphis.

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The National Wildlife Research Center (NWRC) is the research arm of Wildlife Services (WS), a program within the U.S. Department of Agriculture’s (USDA) Animal and Plant Health Inspection Service (APHIS). NWRC’s researchers are dedicated to finding biologically sound, practical, and effective solutions to resolving wildlife damage management issues. They seek these solutions using a multiyear, multidisciplinary project management system. NWRC identifies and prioritizes projects based on feedback from WS program leaders, managers, and stakeholders concerning their most pressing wildlife damage management needs. During 2014, five research projects reached the end of their 5-year life cycle. At the final project reviews, project leaders and their staff presented and discussed each project’s accomplishments, challenges, and findings.
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