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Books on the topic 'Service design innovation'

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Author: Grafiati

Published: 10 December 2022

Last updated: 29 January 2023

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1

Fernandes, António Augusto. Product and Service Design Innovation. Cham: Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-12774-8.

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Pfannstiel, Mario A., Nataliia Brehmer, and Christoph Rasche, eds. Service Design Practices for Healthcare Innovation. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-87273-1.

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3

Meier, Horst. Product-Service Integration for Sustainable Solutions: Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th - 15th, 2013. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013.

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4

Winter, Richard. A Handbook for Action Research in Health and Social Care. London: Taylor & Francis Group Plc, 2003.

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5

1961-, Munn-Giddings Carol, ed. A handbook for action research in health and social care. London: Routledge, 2001.

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6

Richard, Winter. A handbook for action research in health and social care. New York: Routledge, 2001.

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7

Myerson, Jeremy. Ideo: Masters of innovation. Netherlands: BIS Publishers, 2001.

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8

Ideo: Masters of innovation. London: Laurence King, 2004.

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9

Gloppen, Judith. Service design leadership: Shaping service innovations at the intersection of design and strategic management. Oslo: The Oslo School of Architecture and Design, 2012.

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10

Holmstrom, Jonny. Industrial informatics design, use and innovation: Perspectives and services. Hershey, PA: Information Science Reference, 2010.

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11

Bernard, Yannou, and Deshayes Philippe, eds. Intelligence et innovation en conception de produits et services. Paris: L'Harmattan, 2006.

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12

Scupola, Ada. Innovative mobile platform developments for electronic services design and delivery. Hershey, PA: Business Science Reference, 2012.

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13

E-government services design, adoption, and evaluation. Hershey, PA: Information Science Reference, 2012.

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14

Design for care: Innovating healthcare experience. Brooklyn, N.Y: Rosenfeld Media, 2013.

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15

Tartaglia, Andrea, Roberto Bolici, and Matteo Gambaro, eds. La ricerca tra innovazione, creatività e progetto / Research among Innovation, Creativity and Design. Florence: Firenze University Press, 2012. http://dx.doi.org/10.36253/978-88-6655-160-7.

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In the current socio-cultural scenario, the implementation of the university reform aimed at boosting third-level education calls for meditation within the discipline of Architectural Technology (ICAR 12). This review must address the research topics and academic profiles of PhD courses in the Technological Area, also in terms of fostering actions consistent with European strategic lines for the promotion of a knowledge society. Research, innovation, creativity and design are the keywords of this scenario that PhD students and lecturers must bear in mind when considering three fields of study: environmental design and landscape, building production and construction and works and services strategic for the community. This book "Research among innovation, creativity and design" develops the topics addressed during the VII OSDOTTA workshop (the network of PhD courses in the field of Architectural Technology) held at the Mantua campus of Milan Polytechnic on 15th-16th-17th September 2011.

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16

Eisenman, Sara. Building design portfolios: Innovative concepts for presenting your work. Gloucester, Mass: Rockport, 2006.

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17

Building design portfolios: Innovative concepts for presenting your work. Gloucester, Mass: Rockport, 2006.

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18

Sangiuliano, Maria, and Agostino Cortesi. Institutional Change for Gender Equality in Research Lesson Learned from the Field. Venice: Fondazione Università Ca’ Foscari, 2019. http://dx.doi.org/10.30687/978-88-6969-334-2.

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Gender balance in research organizations is considered as a key step for ensuring research excellence and quality and inclusive-sustainable innovation. Still, in spite of an increasing number of HE and research institutions committed to make science more equal and some positive trends in figures on Gender equality in STEM research, it still appears to be difficult to prioritize gender equality. This is particularly true for disciplines such as ICT/IST where female representation at all levels is among the lowest ones among STEM topics and where a gender sensitive approach to ICT design and programming is far from being understood in its implications among computer and information systems scientist. H2020 (PGERI and SWAFS programmes in particular), promoted the concept of institutional change for gender equality, insisting on the need for merging change management and gender policies. The volume is focusing on a presentation and reflexive review of results and tools from the H2020 EQUAL-IST project to discuss opportunities to innovate and transform HR management and Institutional communication, research design, teaching & students services, via gender equality, and how such innovations could be multiplied and sustained with a focus on ICT and IST research organizations. The volume is complemented by contributions from other projects on institutional change in research.

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19

Bailey, Jackie. Better buildings for better services: Innovative developments in primary care. Abingdon, Oxon, UK: Radcliffe Medical Press, 1997.

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20

Lifshits, Arkady, Vladimir Kulikov, Rozaliya Ibragimova, and Viktor Novikov. Industrial policy and crisis management enterprises. ru: Publishing Center RIOR, 2017. http://dx.doi.org/10.12737/20774.

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Investigated theoretical - methodological and applied problems of industrial policy and crisis management. Substantiates the design mechanisms of structural, investment and innovative development strategies of the region’s industry. It reveals the processes and methods of strategic crisis management. It proved theoretically and practically the leading controlling role as an instrument of crisis management. The results of the testing methods study efficiency standards, planned targets and the extent of tolerance deviations. The monograph is intended for researchers, managers and specialists of industrial enterprises and public services, professors, teachers and students.

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21

Dick, Kaser, and National Federation of Abstracting and Information Services (U.S.), eds. Impacts of changing production technologies. Philadelphia, PA: National Federation of Abstracting and Information Services, 1995.

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22

Council, Design, ed. The Innovation service: Design protection. London: Design Council, 1990.

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23

Fernandes, António Augusto. Product and Service Design Innovation. Springer International Publishing AG, 2022.

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24

Chakravarthy, B. K., and Janaki Krishnamoorthi. Innovation By Design: Lessons from Post Box Design & Development. Springer, 2013.

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25

Krishnamoorthi, Janaki, and Chakravarthy B. K. Innovation By Design: Lessons from Post Box Design & Development. Springer, 2013.

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26

Service Design: From Insight to Implementation. New York: Rosenfeld Media, 2013.

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27

Council, Design, ed. The Innovation service: Copyright, design protection law and the design student. London: Design Council, 1990.

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28

Rasche, Christoph, Mario A. Pfannstiel, and Nataliia Brehmer. Service Design Practices for Healthcare Innovation: Paradigms, Principles, Prospects. Springer International Publishing AG, 2021.

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29

Service Design: From Insight to Implementation. Rosenfeld Media, 2013.

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30

Pfannstiel, Mario A. Human-Centered Service Design for Healthcare Transformation: Development, Innovation, Change. Springer International Publishing AG, 2023.

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31

Nagamachi, Mitsuo. Kansei Innovation: Practical Design Applications for Product and Service Development. Taylor & Francis Group, 2017.

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32

Nagamachi, Mitsuo, and Anitawati Mohd Lokman. Kansei Innovation: Practical Design Applications for Product and Service Development. Taylor & Francis Group, 2015.

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33

Kansei Innovation: Practical Design Applications for Product and Service Development. Taylor & Francis Group, 2015.

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34

Nagamachi, Mitsuo, and Anitawati Mohd Lokman. Kansei Innovation: Practical Design Applications for Product and Service Development. Taylor & Francis Group, 2015.

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35

Shields, Kerri. Leading Innovation. eCampusOntario Open Authoring Platform, 2022.

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36

Morgan, Tony. Collaborative Innovation: How Clients and Service Providers Can Work by Design to Achieve It. Business Expert Press, 2017.

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37

Morgan, Tony. Collaborative innovation: How clients and service providers can work by design to achieve it. 2017.

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38

Meier, Horst. Product-Service Integration for Sustainable Solutions: Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, ... Springer, 2015.

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39

Gouthier, Matthias. Service Design: Innovative Services und Exzellente Kundenerlebnisse Gestalten. Nomos Verlagsgesellschaft, 2017.

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40

Innovative Service Design Workbook. Bookboon.com, 2013.

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41

Stoneman, Paul, Eleonora Bartoloni, and Maurizio Baussola. The Microeconomics of Product Innovation. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780198816676.001.0001.

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The prime objective of this book is the use microeconomic analysis to guide and provide insight into the generation and adoption of new products. Taking an approach that uses minimal formal mathematics, the volume initially addresses questions of definitions, sources, and extent of product innovation, differentiating between goods and services; hard and soft innovations; horizontal and vertical innovations; original, new to market, and new to firm innovations. The sources of product innovations (e.g. R&D, design, and creativity) are explored empirically, and the extent of such innovations is then pursued using survey and other data. Three chapters are devoted to the theoretical analysis of the demand for and supply of new products and to the determination of firms’ decisions to undertake product innovation. Later chapters encompass empirical evidence on the determination of the extent of product innovation, the diffusion of such innovation, the impact of product innovation on firm performance, price measurement, and welfare, while the final chapter addresses policy issues.

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42

Romanowski, Robert, ed. Sustainable development: Innovations in business. Wydawnictwo Uniwersytetu Ekonomicznego w Poznaniu, 2021. http://dx.doi.org/10.18559/978-83-8211-084-5.

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Innovation and sustainable development have become buzzwords in the 21st century with the idea of creative destruction launched by Joseph Alois Schumpeter being the base for evolutionary economics. However, new institutional economics helps to understand the necessity of support provided to entrepreneurs and innovators by science and administration to reduce the risk of launching the said innovations. This e-book is devoted to selected types of innovation. Every type of innovation is described with the use of theoretical background and is enriched by adequate case study. Traditional division into four types of innovation, proposed by J.A. Schumpeter (1934), containing product, process, organizational and marketing innovations, was widely accepted, including European Union institutions (OECD/Eurostat, 2008). The concept of innovation has long been dominated by a technical approach to the innovation process, despite the economic arguments exposed by one of the precursors of the theory of innovation and, at the same time, the school of evolutionary economics—Joseph Alois Schumpeter. Frequently, in the context of innovation, it is indicated that organizational and marketing aspects play a part in the successful introduction of innovation onto the market. The structure of the book is based on the typology proposed by Keeley, Walters, Pikkel and Quinn (2013), which focuses on the economic character of innovations. Ten types of innovation are directly related to Schumpeter’s and Oslo Manual classification. A new set of innovations emphasize the economic side of innovation process. The technical novelties are to support new configuration, offering or customers’ experience. This new approach is based on presumptions coming from design thinking idea, leading to user—driven innovation and on cooperation with institutions and entities supporting innovation process. The chapters are devoted to every type of innovation, grouped into three major parts: innovations based on configuration, offering and experience. In the book, configuration includes types of innovations focused on innermost workings of an enterprise and its business system. Offering part contains the types of innovations, that are focused on an enterprise’s core product (good or service), or a collection of its products. The last part, dedicated to innovations based on experience, is focused on more customer-facing elements of an enterprise and its business system.

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43

IDEO: Masters of Innovation. Te Neues Publishing Company, 2001.

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44

Myerson, Jeremy. IDEO: Masters of Innovation. Laurence King, 2001.

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45

Research by design: Innovation and T.C.S. New Delhi: Rupa & Co., 2007.

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46

Parry, Glenn, Mairi Macintyre, and Jannis Angelis. Service Design and Delivery: Research and Innovations in the Service Economy). Springer, 2013.

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47

1968-, Holmstrom Jonny, Wiberg Mikael 1974-, and Lund Andreas 1968-, eds. Industrial informatics design, use, and innovation: Perspectives and services. Hershey, PA: Information Science Reference, 2010.

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48

Müller, Claudia, and Lin Wan. Information and Communication Technology Design in a Complex Moral Universe. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780198733249.003.0012.

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Increasing life expectancy and reduced birth rates as results of the recent demographic changes are linked to drastic changes in age structures. Aging societies are facing enormous challenges that are linked to increased age, reduced physical and mental capabilities, and the risk of social isolation and reduced autonomy. In an attempt to address these challenges, the fields of active aging and ambient assisted living currently focus on the use of technological innovations, which aim at developing innovative products as well as services and concepts to be implemented in care settings such as dementia care. However, sustainable implementation of these IT-based innovations often fails, because such innovations are not embedded in the everyday practices of elderly people and their surrounding social networks. Practice-based design enables acknowledging the often complex organizational, ideological, and practical issues that form part of a moral universe.

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49

II, Hancock Joseph H., and Natalie W. Nixon. Strategic Design: Applying Design Thinking to Innovation in Products, Services, Experiences, and Beyond. Bloomsbury Publishing Plc, 2015.

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50

Innovative Service Design Workbook Five Step Process and TRIZ Tools for Service Designers. Bookboon, 2013.

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