Relevant bibliographies by topics / Service design innovation

Academic literature on the topic 'Service design innovation'

Author: Grafiati
Published: 10 December 2022
Last updated: 29 January 2023

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Journal articles on the topic "Service design innovation"

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Katzan, Jr., Harry. "Design For Service Innovation." Journal of Service Science (JSS) 8, no. 1 (November 23, 2015): 1–6. http://dx.doi.org/10.19030/jss.v8i1.9517.

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This paper covers service innovation for service scientists. The subject has not been accorded the attention it deserves, because of inadequate professional and academic attention to services, in general, and service design, in particular. The changing of one’s perception of the human landscape from products to services is indeed cumbersome and entails a lot of effort on the part of the service establishment and the service entrepreneur. However, a new view of an age-old agenda in light of the ongoing move to globalization can be enlightening and rewarding. If Thomas Edison were engaged in services, he would have put it this way, “Service innovation is 90% perspiration and 10% inspiration.” Heretofore, innovation has been unfortunately aligned with the business community that has been distracted by an outdated and simplistic view of competitive advantage based on comparative economics. Effective service innovation is based on differential economics through service delivery that supplies better services as seen by the customer. Service innovation applies equally well, if not more so, to the other human endeavors of engineering, government, education, social services, political science, and a wide-range of unclassified interpersonal relations. The paper gives a modern view of service, innovation, service innovation, and how to unearth services innovation in a practical sense. Also, the point is made herein that service innovation is basic to the constituency of the human condition.
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Hong, Kunyoung, and Boyoung Kim. "Open Innovation Competency of Design Enterprises to Outsourcing Service." Journal of Open Innovation: Technology, Market, and Complexity 6, no. 2 (May 6, 2020): 36. http://dx.doi.org/10.3390/joitmc6020036.

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Recently many enterprises have been in need of design outsourcing services through which they can form creative ideas and innovations. In this respect, the innovation competency of design consulting firms is unprecedentedly regarded as a deciding competitive edge. This study examines the effects of design innovation competencies as personal innovation competency, organizational innovation competency, and technological innovation competency on the competitiveness of the design outsourcing service in meditating design innovativeness. Data were collected through a survey conducted among 392 design consulting enterprises by way of random sampling over seven regions in Korea. As a result of hypothesis verification, it turned out that the personal innovation competency of designers at design consulting enterprises and technological innovation competency, which represents their design methods and skills, had significant effects on design innovativeness. In contrast, organizational innovation competency showed no significant effects on design innovativeness. For a design consulting enterprise to become an innovative one with better outsourcing service competitiveness, it needs to pursue a strategic direction of strengthening designers’ personal innovation and technological design innovation.
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Schindlholzer, Bernhard, Falk Uebernickel, and Walter Brenner. "A Method for the Management of Service Innovation Projects in Mature Organizations." International Journal of Service Science, Management, Engineering, and Technology 2, no. 4 (October 2011): 25–41. http://dx.doi.org/10.4018/ijssmet.2011100104.

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The ability to design innovative services is an important capability for organizations in the 21st century. Although innovation is the fundamental force to create a sustainable business, many organizations, especially mature organizations, struggle to develop innovative services. This paper offers a method for managing service innovation projects in mature organizations. The method is described using the elements of method engineering. Its relevance is evaluated through an exploratory case study at the intersection of business and IT, focusing on a German financial services provider that sought to develop new IT-based service innovations. Information technology plays a major role as an enabler for a broad range of innovative services, and IT organizations are in a unique position to design services in collaboration with business units to address evolving customer requirements. The key finding of this case study is that while processes, methods, and tools are important for managing service innovation projects, socio-technical aspects such as context, environment, team management, and project setup also are essential for the successful design of innovative services. The current literature provides rudimentary guidance in these areas, yet a thorough description of these factors and their integration into a complete method has not yet been documented.
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Gong, Miao Sen, Ling Hao Zhang, and Xian Zhang. "Design Intervention for Social Innovation: Two Service Design Workshops in Italy and China." Applied Mechanics and Materials 37-38 (November 2010): 308–12. http://dx.doi.org/10.4028/www.scientific.net/amm.37-38.308.

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Social innovation is an emerging perspective of radical innovation transiting our society towards sustainability. Design, dealing with innovation issues, is supposed to play an important role in promoting it. Two workshops in Italy and China are organized as a pilot exploration with inter-cultural perspectives in service design for grassroots social innovations. Results show that service design can be a viable approach to intervene social innovations. Service design experiences are concluded in terms of local context, problem definition, targeting group and new business mode.
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Ryynänen, Sanna, and Riitta Uusisalmi. "Technological Innovations Through Digital Service Design in Hospital Districts." International Journal of Innovation in the Digital Economy 12, no. 2 (April 2021): 48–62. http://dx.doi.org/10.4018/ijide.2021040104.

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The aim of the study is to describe and increase understanding about digital service design in creating technological innovations in Finnish hospital districts. The data was collected via an open questionnaire during March-August 2019 and analyzed using a combined thematic and narrative analysis. Three distinct themes arose from the research narratives: cooperation, development, and cost. First, the importance of cooperation in the early stages of the service design process, when new technological innovation ideas are developed, was emphasized. Second, the possibilities of digitalization and need for new innovations were taken into account in the development theme. Third, costs define the utilization of an innovation and guide its initial development. If savings and costs are in balance, technological innovations will move forward. Moreover, the findings show that technological innovations in hospital districts progress in a certain pattern, and the utilization of innovations come from the need and pressure to evolve. Keywords Adoption of Innovation, Deployment of Innovation, Digital Service Design, Rogers's Diffusion of Innovation Theory, Service Design, Service Innovation, Specialized Medical Care
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AZIS, YUDI, and HIROSHI OSADA. "MANAGING INNOVATION USING DESIGN FOR SIX SIGMA (DFSS) APPROACH IN HEALTHCARE SERVICE ORGANIZATIONS." International Journal of Innovation and Technology Management 10, no. 03 (June 2013): 1340010. http://dx.doi.org/10.1142/s0219877013400105.

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Nowadays, healthcare service organizations have been using Design for Six Sigma (DFSS) for managing innovation to create new products, services and business processes. This paper is intended to demonstrate the effectiveness of DFSS on managing innovation in healthcare service organizations. The research is conducted on five leading US healthcare service organizations. Furthermore, roadmap for managing innovation is proposed. The result confirms that the DFSS strengthens two factors in managing innovation: (1) finding an innovative idea, (2) guiding and realizing an innovative idea. In addition, DFSS plays a critical role in shifting paradigm from subjective to objective judgment. Moreover, DFSS provides a platform for strategic critical measurement.
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Dewit, Ivo, Alexis Jacoby, and Paul Matthyssens. "Design Preconditions for Product–Service Integration." Designs 5, no. 2 (April 13, 2021): 29. http://dx.doi.org/10.3390/designs5020029.

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User expectations regarding new products and services are evolving rapidly, forcing innovative organizations to explore new avenues for innovation, combining products and services. This paper focuses on the integrative design of product–service systems (PSSs) and builds on the servitization and service-based innovation literature. Many tools have been proposed for designing integrated PSS, with the intent to generate economic and/or sustainable impact. In this article, we focus on tools being used for bringing the user experience and intangibles in the design process. Although the literature is rich with tools and methods to optimize the PSS design process, it does not consider the full array of methods and their impact. This lack of research attention might hinder organizations developing PSS. Using in-depth interviews, this qualitative research systematically combines the extant conceptual literature on PSS design tools and processes with expert insights, thereby contextualizing how to lower thresholds in PSS design processes and how to increase the effectiveness of PSS design tools. The paper contributes to the literature on servitization and PSS by explicitly identifying twenty-one preconditions that support the PSS design process while integrating product and service innovation in close relation to the end-user.
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Grenha Teixeira, Jorge, Lia Patrício, Ko-Hsun Huang, Raymond P. Fisk, Leonel Nóbrega, and Larry Constantine. "The MINDS Method." Journal of Service Research 20, no. 3 (November 28, 2016): 240–58. http://dx.doi.org/10.1177/1094670516680033.

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As technology innovation rapidly changes service experiences, service designers need to leverage technology and orchestrate complex service systems to create innovative services while enabling seamless customer experiences. Service design builds upon contributions from multiple fields, including management, information technology, and interaction design. Still, more integration to leverage the role of technology for service innovation is needed. This article integrates these two service design perspectives, management and interaction design, into an interdisciplinary method—the Management and INteraction Design for Service (MINDS). Using a design science research approach, MINDS synthesizes management perspective models, which focus on creating new value propositions and orchestrating multiple service interfaces, with interaction design perspective models, which focus on technology usage and its surrounding context. This article presents applications of the MINDS method in two different service industries (media and health care) to demonstrate how MINDS enables creating innovative technology-enabled services and advances interdisciplinary service research.
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Cao, Wei. "Study on Knowledge Service Supporting Product Innovative Design." Advanced Materials Research 479-481 (February 2012): 1429–32. http://dx.doi.org/10.4028/www.scientific.net/amr.479-481.1429.

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The key factor of product innovation design is analyzed in this paper. Among these factors, the construction of product innovation design knowledge service system is most important to enhance ability of innovative design. The process of innovative design is divided into conceptual layer, system layer and parts layer, and that the design process and knowledge class of different layer is totally different. Innovation design process of products is always along with the flow and inte-gration of different knowledge. The integration pattern and evaluation formula of knowledge ser-vice is put forward in the paper and finally the knowledge service system supporting innovation design in distributed resources.
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Lee, Seonghye, Hae Young Oh, and Jeongil Choi. "Service Design Management and Organizational Innovation Performance." Sustainability 13, no. 1 (December 22, 2020): 4. http://dx.doi.org/10.3390/su13010004.

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With the transformation of the industrial paradigm from the manufacturing industry to the service industry, many companies have utilized “service design” as an innovative performance tool to enhance customer satisfaction while increasing organizational efficiency. While interest in the use of service design or its methodology has increased in organizations, research on the factors that influence organizational innovation and performance through service design is lacking. Therefore, this study aims to explore which service design management factors affect service innovation performance. For empirical analysis, a survey was conducted on Korean companies applying service design methodologies, and hypotheses were verified through partial least square structural equations modeling (PLS-SEM). According to the analysis, top management support and customer focus influenced concept transformation, and stakeholder collaboration and customer focus affected process improvement. Conceptual transformation and internal process improvement were shown to have a positive impact on perceived service innovation. Finally, innovative service outcomes, through the application of service design, satisfied customers, which in turn increased organizational performance. This study has great significance in that it addresses the application of service design to management activities.
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Dissertations / Theses on the topic "Service design innovation"

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Liang, Liang. "The impact of innovation networks on service design." Thesis, University of Exeter, 2016. http://hdl.handle.net/10871/28036.

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Innovation networks are not only about connections, but also dynamics, structures and influences. This research focuses on these three new aspects of innovation networks. The results of this research show that innovation networks have regularities in their dynamics, structures and influences. In the conclusion, these regularities are presented in the network snapshots and regression modelling. This research makes contributions in improving the understanding about how service innovation is created.
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Bieg, Melanie, and Mathilde Helgesson. "The role of innovation resistance in the design of service innovations : A study on shared mobility services." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-387835.

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According to innovation literature, between 50% and 90% of innovations fail. An explanation for failing innovations is offered by scholars in the field of innovation resistance, who argue that it is more relevant to pay attention to the reasons why consumers reject an innovation, rather than learning about their motivations to adopt a new product or service. At the same time, previous marketing literature has devoted little attention towards design, despite its strategic importance and its role as a driver of innovation and competitive advantage. The purpose of this study was to investigate how companies perceive innovation resistance towards service innovations and how it is reflected in the service design. The major takeaways in this study revealed that companies were aware of all the barriers, except for social risk and perceived security risk. Furthermore, companies made most service design adaptations based on the usage and value barrier both prior and post launch. Also, although the tradition and norm barrier and image barrier were considered critical for an innovation’s success, companies did not change the service design accordingly. Finally, it was revealed that companies followed a hybrid approach of innovation, where more of a design-driven innovation strategy was used to generate innovation ideas and a user-centered approach was applied by involving consumers in pilot studies and listening to the consumer voices post launch.
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Wong, Regan (Regan A. ). "Patterns of innovation in service industries." Thesis, Massachusetts Institute of Technology, 2007. http://hdl.handle.net/1721.1/42376.

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Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2007.
Includes bibliographical references (p. 81-83).
Over the years, scholars studying technology-based innovation have uncovered patterns of success and failure. Many of the lessons learned from these observations can serve as powerful guidelines for leaders of industry as they guide their firms into new markets or help defend against emerging challengers. Most of the studies to date, however, have been based on research in manufactured product industries, while relatively little has been done to understand technology and innovation in service industries. The initial motivation behind this thesis was to interpret established principles of innovation in the context of services-based industries. In proposing this topic, I assumed that certain aspects of product-based principles also describe patterns in service industries. My research revealed that some principles apply to both sectors. Others need to be extended. Still others apply selectively, depending on the nature of the service that is being examined. In the process of synthesizing the lessons learned from my literature review and the case studies I examined, Professor James Utterback pointed me to the convergence of product and services and the role of product platforms in this paradigm. What emerged was the idea of a technology delivery platform and throughout the latter parts of this thesis, I explore different implications of this concept.
by Regan Wong.
S.M.
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Wang, Tianyi. "International students’ stress : Innovation for health-care service." Thesis, Linnéuniversitetet, Institutionen för design (DE), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76296.

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With the trend of increasing international academic exchange, the number of international students in Sweden continues to expand over years. The stress faced by international students has attracted more and more attention from university organizations and the society. This project takes the current mental health-care service for international students at Linnaeus University as the research object. Based on the participatory design and service design theory, challenges faced by the international student health-care service system and improvement opportunities were investigated through a stakeholder map, semi-structured interviews, observations, questionnaires and co-creation workshops among other methods. By introducing participatory design into the development process, an improved mental health-care service system with integrated online and offline information is presented as an example for universities’ organizations for improving the mental health-care service for international students.
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Venkatraman, Rajagopal. "Role of design service firms in product innovation." Digital WPI, 2006. https://digitalcommons.wpi.edu/etd-theses/4.

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This thesis examines how the services of design firms, which belong to the category of service sector called Knowledge Intensive Business Services (KIBS), contribute to the innovation in the product firms. In this study, I have examined the role played by the design firm IDEO, in the product innovation of a start-up technology firm, a matured technology firm and a matured consumer product firm. The services provided by IDEO satisfy different needs of the product firms in their product innovation. The services of the design firm is useful in showcasing the technology to attract more funding for the startup technology firms and in licensing the new technology to other established firms. For established firms with a strong focus in technology research, the services of the design firms, which have the expertise in the user knowledge, is useful in balancing exploration and exploitation of their technical knowledge. For a firm whose origin is in contract manufacturing, the services of the design firms is useful in its movement upstream along the value chain in establishing its own brand identity in the end. In this study, I have also observed that the design firms carry out research experiments to explore knowledge in the user domain and to understand new technology. With the increase in the knowledge of the design firms, product firms increase their collaboration with the design firms for product innovation.
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Venkatraman, Rajagopal. "Role of design service firms in product innovation." Link to electronic thesis, 2005. http://www.wpi.edu/Pubs/ETD/Available/etd-010406-181802/.

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Espinosa, Vasconcelos Fernando (Francisco Fernando). "An exploration of architectural innovation in professional service firms." Thesis, Massachusetts Institute of Technology, 2007. http://hdl.handle.net/1721.1/42353.

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Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2007.
Includes bibliographical references (leaves 103-105).
Architectural innovation is achieved using architectural knowledge to reconfigure an established system to link together components in a new way that provides a competitive advantage. Components in professional service firms are the expertise areas in which the firms have developed proficiency or those in which they plan to develop it. Competitive advantage in professional service firms is related to the capacity of the firm to add continuing value to a dynamic set of clients and to itself. In order to add value, professional service firms, being knowledge intensive, must develop capabilities that enhance the knowledge capital they possess, which is valuable to both its clients and to the professionals they employ. This knowledge capital can be classified into Human Knowledge, Relational Knowledge and Structural Knowledge. The first two types are comprised mainly of tacit knowledge, while the third one consists of explicit knowledge. Architectural innovation modes result from the reconfiguration of these knowledge types in ways that enhance the value creation processes of professional service firms. This work explores the ways professional services firms achieve these reconfigurations and offers insights into the key characteristics of successful practices.
by Fernando Espinosa Vasconcelos.
S.M.
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Nee, Nancy Y. "DO YOU HAVE THE “S” FACTOR FOR SERVICE INNOVATION? HOW STEWARDSHIP CONTRIBUTES TO SERVICE INNOVATION CAPABILITIES IN SERVICE-DOMINANT LOGIC." Case Western Reserve University School of Graduate Studies / OhioLINK, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=case1585250275019877.

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Engström, Jon. "Patient involvement and service innovation in healthcare." Doctoral thesis, Linköpings universitet, Kvalitetsteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-106661.

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This thesis adds to a stream of research suggesting that healthcare can be more patient centered and efficient by redefining the role of the patient from a passive receiver to a more active and collaborative participant. This may relate to healthcare provision (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al., 2012; Nordgren, 2008) and innovation (Bate and Robert, 2006; Groene et al., 2009; Longtin et al., 2010). Through research initiative containing four healthcare units and 68 patients, the present thesis combines healthcare research (e.g., Anderson and Funnell, 2005; Nelson et al., 2002) with service research (e.g., Grönroos, 2006; Vargo and Lusch, 2008, 2004) to explore three aspects of patient involvement and service innovation. Firstly, the concept of patient involvement itself is investigated through an extensive literature review of empirical research on patient involvement. A model describing the antecedents, forms and consequences of patient involvement is proposed. What value is, and how patients can co-create value is discussed from the perspectives of healthcare research and service management thought. Secondly, the thesis proposes a diary-based methodology for involving patients in service innovation. My colleagues and I developed the methodology in collaboration with the participating care providers and applied it in practice. We used the experiences we gained from the project and the contributions from the patients to examine the opportunities for user involvement in service innovation. The participants contributed with ideas and insights stemming from their experiences in their contact with healthcare and other resources. We suggest the following three ways of learning from the collected data: As ideas for improvements; through summary reports to illustrate other quantitative data; and as narratives to promote change. Thirdly, the thesis explores patients’ motivations to participate in service innovation, a hitherto unexplored field. Through an analysis of patients’ contributions and interviews with participants we found that there are a number of factors that motivate patients to participate and that participation is perceived as a social- and meaningladen event. Patients derive psychological well-being and support from participation, but disease was sometimes a barrier to participation. This thesis elaborates on how the most motivated users can be involved in service innovation, applying thinking from the lead-user methodology to a healthcare setting. Overall, the thesis explores patient involvement from new perspectives and, by doing so, adds to our collective efforts to improve healthcare.
Denna avhandling syftar till en mer patientcentrerad och effektiv sjukvård. Den bidrar till en strömning inom forskningen som menar att sjukvården kan förbättras genom en omdefiniering av patientrollen – från en roll som passiv mottagare till aktiv, samskapande aktör. Patienten kan ses som en resurs både i utförande av vården (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al., 2012; Nordgren, 2008) och inom utveckling och innovation (Bate and Robert, 2006; Groene et al., 2009; Longtin et al., 2010). Avhandlingen kombinerar sjukvårdsforskning (Anderson and Funnell, 2005; Nelson et al., 2002) med tjänsteforskning (Grönroos, 2006; Vargo and Lusch, 2008, 2004) i en forskningsansats som innefattar fyra vårdenheter och 68 patienter. Den utforskar tre aspekter av patientinvolvering och tjänsteinnovation. För det första undersöks konceptet patientinvolvering genom en omfattande litteraturöversikt av den empiriska forskningen på området. Översikten leder till en konceptuell modell för att beskriva patientinvolvering: vad dess förutsättningar är, vilka former av patientinvolvering som finns och vad patientinvolvering leder till. Avhandlingen diskuterar även begreppet värde och hur patienter kan samskapa värde, utifrån perspektiv inom vårdforskning och tjänsteforskning. För det andra föreslår avhandlingen en dagboksbaserad metod för att involvera patienter i tjänsteinnovation. Deltagande patienter skriver i denna metod ner sina ner sina idéer och upplevelser varje dag under två veckors tid. Mina kollegor och jag utvecklade metoden i samarbete med personal från de deltagande vårdenheterna och applicerade den på praktiken. Erfarenheterna från projektet och de deltagande patienternas bidrag användes för att utforska möjligheterna med patientinvolvering i utvecklingen av vården. Vi föreslår tre sätt att lära sig från det insamlade materialet: som direkta idéer till förbättringar; summerat till rapporter för att ge kvalitativ förståelse av andra kvantitativa mätningar; och enskilda patienters berättelser kan användas för att förmedla patientperspektivet i organisationen och mana till förändring. För det tredje undersöker avhandlingen patienters motivation att bidra till tjänsteinnovation, ett hittills outforskat område. Genom en analys av patienters bidrag och genom intervjuer med deltagare finner vi att patienter motiveras att delta av en rad olika anledningar, från ett behov av upprättelse till en glädje av att utföra aktiviteten. Deltagandet uppfattas som en social och meningsfull händelse. Patienter upplever psykiskt välbefinnande och stöd genom att delta, även om sjukdom kan vara ett hinder i deltagandet. Avhandlingen undersöker även hur de allra mest motiverade patienterna kan identifieras och inkluderas i tjänsteinnovation, detta inspirerat av lead  user-metoden (von Hippel, 1986). Sammantaget utforskar avhandlingen patientinvolvering och tjänsteinnovation från nya perspektiv och bidrar därmed till våra gemensamma ansträngningar för att förbättra vården och patienters välbefinnande.
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Davis, Kara, Pinar Öncel, and Qingqing Yang. "An Innovation Approach for Sustainable Product and Product-Service System Development." Thesis, Blekinge Tekniska Högskola, Sektionen för ingenjörsvetenskap, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2023.

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This thesis investigates the potential of User-Centered Design (UCD) and Agile to support Strategic Sustainable Development (SSD) practice in product and product-service system (PSS) design. UCD tools and concepts are used to support stakeholder and needs research. Agile provides process support for collaboration and resilience. SSD tools and concepts are used to define and work within the system boundaries for sustainability. All three practices are combined in an innovation approach that supports collaborative and cross-functional design teams as they develop products and PSS. Design teams using this approach will work to satisfy the needs of customers while considering the needs of all non-customer stakeholders and the ecosphere. The full-systems context emphasized in the approach will support innovation and encourage design teams to consider services as complements to, or substitutes for, physical products.
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Books on the topic "Service design innovation"

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Fernandes, António Augusto. Product and Service Design Innovation. Cham: Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-12774-8.

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Pfannstiel, Mario A., Nataliia Brehmer, and Christoph Rasche, eds. Service Design Practices for Healthcare Innovation. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-87273-1.

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Meier, Horst. Product-Service Integration for Sustainable Solutions: Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th - 15th, 2013. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013.

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Winter, Richard. A Handbook for Action Research in Health and Social Care. London: Taylor & Francis Group Plc, 2003.

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1961-, Munn-Giddings Carol, ed. A handbook for action research in health and social care. London: Routledge, 2001.

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Richard, Winter. A handbook for action research in health and social care. New York: Routledge, 2001.

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Myerson, Jeremy. Ideo: Masters of innovation. Netherlands: BIS Publishers, 2001.

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Ideo: Masters of innovation. London: Laurence King, 2004.

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Gloppen, Judith. Service design leadership: Shaping service innovations at the intersection of design and strategic management. Oslo: The Oslo School of Architecture and Design, 2012.

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Holmstrom, Jonny. Industrial informatics design, use and innovation: Perspectives and services. Hershey, PA: Information Science Reference, 2010.

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Book chapters on the topic "Service design innovation"

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Stein, Susanne, and Robert Goecke. "Service Engineering und Service Design." In Dienstleistungen — Innovation für Wachstum und Beschäftigung, 583–91. Wiesbaden: Gabler Verlag, 1999. http://dx.doi.org/10.1007/978-3-322-86913-5_58.

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Fernandes, António Augusto. "Service and Product-Service Systems Design." In Product and Service Design Innovation, 139–85. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-12774-8_4.

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Gack, Sebastian. "Research design." In Service Innovation in Agricultural Business, 23–32. Wiesbaden: Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-23571-0_4.

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Jonas, Julia M. "Research design." In Stakeholder Integration in Service Innovation, 17–23. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-19463-5_2.

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Clack, Lesley A., and Rachel L. Ellison. "Innovation in Service Design Thinking." In Service Design and Service Thinking in Healthcare and Hospital Management, 85–92. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00749-2_6.

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Vetterli, Christophe, and Corinne Scherrer. "Service Innovation by Patient-Centric Innovation Processes." In Service Design and Service Thinking in Healthcare and Hospital Management, 55–67. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00749-2_4.

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Morelli, Nicola, Amalia de Götzen, and Luca Simeone. "Core Service Design Capabilities." In Springer Series in Design and Innovation, 27–30. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-56282-3_3.

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Olivieri, Francesco, Guido Governatori, Nick van Beest, and Nina Ghanbari Ghooshchi. "Declarative Approaches for Compliance by Design." In Service Research and Innovation, 80–97. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-76587-7_6.

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Beck, Johann, and Norbert Beck. "Sexy-Faktor Service-Leuchtturm Innovation und Design …" In Service ist sexy!, 42–50. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-7166-1_6.

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Mager, Birgit, Anna-Sophie Oertzen, and Josina Vink. "Co-creation in Health Services Through Service Design." In Service Design Practices for Healthcare Innovation, 497–510. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-87273-1_24.

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Conference papers on the topic "Service design innovation"

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Blomberg, Jeanette, and Shelley Evenson. "Service innovation and design." In CHI '06 extended abstracts. New York, New York, USA: ACM Press, 2006. http://dx.doi.org/10.1145/1125451.1125460.

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Aakjær, Marie Kirstejn, and Eva Brandt. "Social innovation within prison service." In the 12th Participatory Design Conference. New York, New York, USA: ACM Press, 2012. http://dx.doi.org/10.1145/2348144.2348177.

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Bharosa, Nitesh, Koen Meijer, and Haiko van der Voort. "Innovation in Public Service Design." In dg.o '20: The 21st Annual International Conference on Digital Government Research. New York, NY, USA: ACM, 2020. http://dx.doi.org/10.1145/3396956.3396981.

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Bowen, Simon, Andy Dearden, Peter Wright, Daniel Wolstenholme, and Mark Cobb. "Participatory healthcare service design and innovation." In the 11th Biennial Participatory Design Conference. New York, New York, USA: ACM Press, 2010. http://dx.doi.org/10.1145/1900441.1900464.

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Gupta, Satyandra K., Edward Lin, Alexander J. Lo, and Changxin Xu. "Web-Based Innovation Alert Services to Support Product Design Evolution." In ASME 2002 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2002. http://dx.doi.org/10.1115/detc2002/cie-34462.

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Technological innovations provide an opportunity to improve product performance and reduce cost. Therefore, design organizations are interested in monitoring technological innovations. A large number of innovations are announced every year. Monitoring them manually is very time consuming. We are developing web-based innovation-alert services that can be used to monitor and communicate information about innovations relevant to a particular product design. In this paper, we discuss the required infrastructure, relevant design issues, and our approach to developing web-based innovation alert services to support product design evolution. We also describe a prototype innovation monitoring service for computer components and an interactive tool to transform semi-structured web contents into semantic representations in XML.
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Luo, Qi. "User-Oriented Service Design and Innovation." In 2011 International Conference on Information Technology, Computer Engineering and Management Sciences (ICM). IEEE, 2011. http://dx.doi.org/10.1109/icm.2011.366.

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Zhao-quan Jian, Mohamed Ali Osman, and Lei Li. "The effects of collaborative design on service innovation performance." In 2017 14th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2017. http://dx.doi.org/10.1109/icsssm.2017.7996116.

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Sultan, Reem, and Fatema Qaed. "Service Design Thinking and Social Innovation Sustainability." In 2020 Second International Sustainability and Resilience Conference: Technology and Innovation in Building Designs. IEEE, 2020. http://dx.doi.org/10.1109/ieeeconf51154.2020.9319998.

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Opresnik, D., C. Zanetti, and M. Taisch. "Design Driven Product-Service innovation in manufacturing." In 2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE, 2013. http://dx.doi.org/10.1109/ieem.2013.6962415.

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Tung, Wei-feng, and Soe-tysr Yuan. "iDesign : An Intelligent Design Framework for Service Innovation." In 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07). IEEE, 2007. http://dx.doi.org/10.1109/hicss.2007.259.

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Reports on the topic "Service design innovation"

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Bell, Matthew, Rob Ament, Damon Fick, and Marcel Huijser. Improving Connectivity: Innovative Fiber-Reinforced Polymer Structures for Wildlife, Bicyclists, and/or Pedestrians. Nevada Department of Transportation, September 2022. http://dx.doi.org/10.15788/ndot2022.09.

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Engineers and ecologists continue to explore new methods and adapt existing techniques to improve highway mitigation measures that increase motorist safety and conserve wildlife species. Crossing structures, overpasses and underpasses, combined with fences, are some of the most highly effective mitigation measures employed around the world to reduce wildlife-vehicle collisions (WVCs) with large animals, increase motorist safety, and maintain habitat connectivity across transportation networks for many other types and sizes of wildlife. Published research on structural designs and materials for wildlife crossings is limited and suggests relatively little innovation has occurred. Wildlife crossing structures for large mammals are crucial for many highway mitigation strategies, so there is a need for new, resourceful, and innovative techniques to construct these structures. This report explored the promising application of fiber-reinforced polymers (FRPs) to a wildlife crossing using an overpass. The use of FRP composites has increased due to their high strength and light weight characteristics, long service life, and low maintenance costs. They are highly customizable in shape and geometry and the materials used (e.g., resins and fibers) in their manufacture. This project explored what is known about FRP bridge structures and what commercial materials are available in North America that can be adapted for use in a wildlife crossing using an overpass structure. A 12-mile section of US Highway 97 (US-97) in Siskiyou County, California was selected as the design location. Working with the California Department of Transportation (Caltrans) and California Department of Fish and Wildlife (CDFW), a site was selected for the FRP overpass design where it would help reduce WVCs and provide habitat connectivity. The benefits of a variety of FRP materials have been incorporated into the US-97 crossing design, including in the superstructure, concrete reinforcement, fencing, and light/sound barriers on the overpass. Working with Caltrans helped identify the challenges and limitations of using FRP materials for bridge construction in California. The design was used to evaluate the life cycle costs (LCCs) of using FRP materials for wildlife infrastructure compared to traditional materials (e.g., concrete, steel, and wood). The preliminary design of an FRP wildlife overpass at the US-97 site provides an example of a feasible, efficient, and constructible alternative to the use of conventional steel and concrete materials. The LCC analysis indicated the preliminary design using FRP materials could be more cost effective over a 100-year service life than ones using traditional materials.
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Balana, Bedru, Opeyemi Olanrewaju, Kate Ambler, Alan de Brauw, Jeffrey Bloem, Didier Kadjo, Tesfamicheal Wossen, Saweda Onipede Liverpool-Tassie, and Tahirou Abdoulaye. Innovations and policy design for development for cross-value chain services logistics and financial services. Washington, DC: International Food Policy Research Institute, 2022. http://dx.doi.org/10.2499/p15738coll2.136552.

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Bhagawati, Rishiraj, Dolf J. H. te Lintelo, John Msuya, and Tumaini Mikindo. Nutrition Accountability through Sub-National Scorecards in Tanzania – Policy Innovations and Field Realities. Institute of Development Studies (IDS), December 2021. http://dx.doi.org/10.19088/ids.2021.067.

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Over the past decade, the Government of Tanzania has paid increasing attention to accountability in its nutrition policies. This has coincided with the introduction of truly innovative efforts to advance and monitor government action towards and accountability for nutrition at subnational level. A multisectoral nutrition scorecard (MNS) has been rolled out across all districts in the country, with quarterly updates on district performance. Moreover, a Nutrition Compact instrument was introduced to incentivise senior civil servants within regional and district administrations to advance efforts to promote nutrition. This paper explores how the government has used these initiatives to give accountability a particular form and meaning, pertinent to context. The paper analyses a series of policy documents and complements analysis this with field-based interviews with local officials across five regions. We find that the MNS and Compact are designed predominantly for internal purposes of government. This renders ‘accountability tools’ largely in the service of a centralised state, advancing vertical accountability. Such a narrow framing and design inhibits the potential of these instruments for galvanising social accountability, whereby citizens can hold public service providers and subnational government actors to account directly.
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Lawrence, Sara, Michael Q. Hogan, and Elizabeth Brown. Planning for an Innovation District: Questions for Practitioners to Consider. RTI Press, February 2019. http://dx.doi.org/10.3768/rtipress.2018.op.0059.1902.

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Innovation districts are physical spaces that serve to strengthen the foundations and institutions of an innovation ecosystem. The design, implementation, and management of formalized innovation districts is a new practice area. Research draws upon the experience of concentrated areas of innovation that occurred organically, such as Boston’s Route 128, as well as intentional projects to bring together innovators in large science and technology parks, such as North Carolina’s Research Triangle Park. Existing research focuses on how to define and design innovation districts and evaluate their impact, as well as general policy considerations. In this paper, we review the definitions and benefits of an innovation district, reviewing the existing empirical research on their impacts. We then propose a series of questions to guide practitioners in addressing the economic, physical, social, and governance elements of an innovation district. Finally, we outline some of the challenges in creating an innovation district and ways to measure progress, to allow practitioners to get ahead of potential issues in the future. This paper is intended to help policymakers and practitioners working in innovation and economic development translate the concepts of innovation ecosystems into actionable next steps for planning innovation districts in their communities.
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Landon, Tess, and Harald Hochreiter. Randomised controlled trials and other experimental approaches in the Austrian Research Promotion Agency. Fteval - Austrian Platform for Research and Technology Policy Evaluation, April 2022. http://dx.doi.org/10.22163/fteval.2022.554.

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The objective of this paper/presentation is to highlight how experimental approaches, specifically Randomised Controlled Trials (RCTs), can be leveraged to evaluate and measure the impact of new programmes, support programme development and test new services in funding and innovation agencies. RCTs are seen in many facets of public policy, however RCTs as a method for innovation agencies to evaluate new initiatives is relatively new. We present three RCTs implemented in the Austrian Research Promotion Agency (FFG) that have received funding from the European Union’s Horizon 2020 research and innovation programme. The trials are implemented to evaluate the effectiveness of new measures intended to help strengthen R&I in start-ups and SMEs. Through these three examples, we aim to demonstrate the advantages in which RCTs can augment the evaluation of new services as well as challenges that come with implementing RCTs. For one RCT, we will present final results. Two RCTs are ongoing, and we will present the trial design. We also discuss the operational aspects of incorporating experimentation in an innovation agency.
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Kerrigan, Susan, Phillip McIntyre, and Marion McCutcheon. Australian Cultural and Creative Activity: A Population and Hotspot Analysis: Ballarat. Queensland University of Technology, 2020. http://dx.doi.org/10.5204/rep.eprints.206963.

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Description Ballarat sits on Wathaurong land and is located at the crossroads of four main Victorian highways. A number of State agencies are located here to support and build entrepreneurial activity in the region. The Ballarat Technology Park, located some way out of the heart of the city at the Mount Helen campus of Federation University, is an attempt to expand and diversify the technology and innovation sector in the region. This university also has a high profile presence in the city occupying part of a historically endowed precinct in the city centre. Because of the wise preservation and maintenance of its heritage listed buildings by the local council, Ballarat has been used as the location for a significant set of feature films, documentaries and television series bringing work to local crews and suppliers. With numerous festivals playing to the cities strengths many creative embeddeds and performing artists take advantage of employment in facilities such as the Museum of Australian Democracy at Eureka. The city has its share of start-ups, as well as advertising, design and architectural firms. The city is noted for its museums, its many theatres and art galleries. All major national networks service the TV and radio sector here while community radio is strong and growing.
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Lambermont, Serge, and Niels De Boer. Unsettled Issues Concerning Automated Driving Services in the Smart City Infrastructure. SAE International, December 2021. http://dx.doi.org/10.4271/epr2021030.

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Information and communication technology is fundamentally changing the way we live and operate in cities, such as instant access to events, transportation, bookings, payments, and other services. At the same time, three “megatrends” in the automotive industry—self-driving, electrification, and advanced manufacturing technology—are enabling the design of innovative, application-specific vehicles that capitalize on city connectivity. Applications could countless; however, they also need to be safe and securely integrated into a city’s physical and digital infrastructure, and into the overall urban ecosystem. Unsettled Issues Concerning Automated Driving Services in the Smart City Infrastructure examines the current state of the industry, the developments in automated driving and robotics, and how these new urban, self-driving city applications are different. It also analyzes higher level challenges for urban applications. Ultimately, this report includes several options for sharing lessons learned among different cities and their stakeholders.
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Hall, David. Adaptation Finance: Risks and Opportunities for Aotearoa New Zealand. Mōhio Research and Auckland University of Technology (AUT), November 2022. http://dx.doi.org/10.24135/10292/15670.

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Methodology: This report was developed through the co-design process of Mōhio’s Climate Innovation Lab, a fixed-term initiative which works with stakeholders to envision financial instruments to mobilise capital for climate-aligned projects and activities. A working paper was prepared through international market scanning and a review of primary and secondary literature on climate adaptation. This working paper became the basis for a workshop with local experts and stakeholders to test the viability of potential instruments in light of Aotearoa New Zealand’s unique cultural, biophysical and regulatory context. The workshop included participants from finance services, insurance, institutional investment, academia and local and central government observers. These insights were reincorporated into this final concept paper. Mōhio would like to thank the workshop participants for their time and expertise.
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Montiel Olea, César E., and Leonardo R. Corral. Text Analysis of Project Completion Reports. Inter-American Development Bank, June 2021. http://dx.doi.org/10.18235/0003611.

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Project Completion Reports (PCRs) are the main instrument through which different multilateral organizations measure the success of a project once it closes. PCRs are important for development effectiveness as they serve to understand achievements, failures, and challenges within the project cycle they can feed back into the design and execution of new projects. The aim of this paper is to introduce text analysis tools for the exploration of PCR documents. We describe and apply different text analysis tools to explore the content of a sample of PCRs. We seek to illustrate a way in which PCRs can be summarized and analyzed using innovative tools applied to a unique dataset. We believe that the methods presented in this investigation have numerous potential applications to different types of text documents routinely prepared within the Inter-American Development Bank (IDB).
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Agusti Strid, Alma, and James Ronicle. Social Impact Bonds in Latin America: IDB Lab's Pioneering Work in the Region: Lessons Learnt. Edited by Christine Ternent. Inter-American Development Bank, January 2021. http://dx.doi.org/10.18235/0003004.

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In recent years, Latin America has seen the introduction of innovative pay-for-success mechanisms to fund social programs, including Social Impact Bonds (SIBs) and Development Impact Bonds (DIBs), outcome-based contracts that incorporate the use of private financing from investors to cover the upfront capital required for a provider to set up and deliver a social service. In this context, IDB Lab established a SIB Facility in 2014 to promote the focus on outcomes in social programs and increase outcomes-based commissioning. The SIB Facility has resulted in IDB Lab providing support to developing SIBs in Colombia (first SIB launched in a middle-income country), Argentina, Chile, Mexico and Brazil. Since then, several employment SIBs have launched in Colombia and Argentina and prefeasibility studies for SIBs on other topics are currently underway in Chile. This Technical Note aims to capture the lessons learnt from developing SIBs in Latin America, focusing on the five countries where the SIB Facility played a pioneering role. The study takes a retrospective view in examining what has been done and a prospective view in considering how challenges can be overcome and how lessons learnt might be considered within the IDB Lab, both at SIB level and at ecosystem level looking at the SIB ecosystems that have started to emerge. In the study, we find that the SIBs that have launched in the study countries were well designed and that there had also been thorough consideration of the advantages and disadvantages of the model.
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