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1

Randall, Lyn. Managing and improving service quality and delivery. Cheltenham: Stanley Thornes, 1992.

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2

Randall, Lyn. Managing and improving service quality and delivery. Letchworth, Herts: Technical Communications, 1992.

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3

Production & supply chain management. Boston, MA: Pearson Custom Publ., 2001.

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4

1970-, Meindl Peter, ed. Supply chain management: Strategy, planning, and operation. 4th ed. Boston: Prentice Hall, 2010.

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5

Moati, Philippe. L'économie des bouquets: Le marché des solutions dans le nouveau capitalisme. La-Tour-d'Aigues: Aube, 2008.

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6

1946-, Vernon Conrad, ed. Cardiovascular transformation: A business guide for successful growth. Gaithersburg, Md: Aspen Publishers, Inc., 1995.

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7

1943-, Brown Stephen Walter, ed. Promoting your medical practice: Marketing communications for physicians. Oradell, N.J: Medical Economics Books, 1989.

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8

1970-, Meindl Peter, ed. Supply chain management: Strategy, planning, and operation. 3rd ed. Upper Saddle River, N.J: Prentice Hall, 2007.

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9

1970-, Meindl Peter, and Kalra Dharam Vir, eds. Supply chain management: Strategy, planning, and operation. Delhi: Pearson, 2013.

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10

1970-, Meindl Peter, ed. Supply chain management: Strategy, planning, and operation. 5th ed. Boston: Pearson, 2013.

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11

Johnston, Robert. Service operations management: Improving service delivery. 3rd ed. Harlow, Essex, England: Financial Times/Prentice Hall, 2008.

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12

Johnston, Robert. Service operations management: Improving service delivery. 4th ed. Harlow, England: Pearson, 2012.

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13

1949-, Clark Graham, and Shulver Michael, eds. Service operations management: Improving service delivery. 4th ed. Harlow, England: Pearson, 2012.

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14

1949-, Clark Graham, ed. Service operations management: Improving service delivery. 3rd ed. Harlow, Essex, England: Financial Times/Prentice Hall, 2008.

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15

1970-, Meindl Peter, ed. Supply chain management: Strategy, planning, and operation. 2nd ed. Upper Saddle River, N.J: Pearson/Prentice Hall, 2004.

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16

1970-, Meindl Peter, ed. Supply chain management: Strategy, planning, and operation. Upper Saddle River, N.J: Prentice Hall, 2001.

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17

Chopra, Sunil. Supply chain management: Strategy, planning, and operation. 4th ed. Boston: Prentice Hall, 2010.

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18

1970-, Meindl Peter, ed. Supply chain management: Strategy, planning, and operation. 2nd ed. Upper Saddle River, N.J: Pearson Prentice Hall, 2004.

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19

Health care innovation and venture trends. Albany, N.Y: Delmar Publishers, 1992.

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20

Glenn, Parry, Angelis Jannis, and SpringerLink (Online service), eds. Service Design and Delivery. Boston, MA: Springer Science+Business Media, LLC, 2011.

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21

1946-, Scott Gail, ed. Service quality improvement: The customer satisfaction strategy for health care. Chicago, Ill: American Hospital Pub., 1994.

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22

Service marketing. Los Angeles: SAGE, 2010.

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23

Service management and marketing: Customer management in service competition. 3rd ed. Chichester, West Sussex, England: J. Wiley & Sons, 2007.

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24

Association of Jewish Family & Children's Agencies., ed. Standards for agency management and service delivery. New York: The Council, 1992.

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25

Christine, Strauss, ed. Next generation networks: Service delivery and management. Frankfurt am Main: Peter Lang, 2011.

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26

Alan, Mühlemann, ed. Service operations management: Strategy, design, and delivery. London: Prentice Hall, 1997.

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27

Spinellis, Diomidis. Cross-Media Service Delivery. Boston, MA: Springer US, 2003.

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28

Wheatcroft, Peter. World class IT service delivery. Swindon, U.K: BCS, 2007.

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29

Jauhari, Vinnie. Services: Marketing, operations, and management. New Delhi: Oxford University Press, 2009.

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30

Rudaheranwa, Nichodemus. Beneficiaries of water service delivery in Uganda. Kampala, Uganda: Economic Policy Research Centre, 2003.

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31

Lauren, Wright, ed. Principles of service marketing and management. 2nd ed. Upper Saddle River, NJ: Prentice Hall, 2002.

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32

Senior, M., and Lyn Randall. Managing and Improving Service Quality and Delivery (TQM Practitioner Series). Trans-Atlantic Publications, 1994.

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33

Randall, L., and M. Senior. Managing and Improving Service Quality and Delivery (TQM Practitioner S.). Nelson Thornes Ltd, 1994.

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34

Goldman, Robert L., and Sanjib K. Mukherjee. Managed Service Restructuring: A Strategic Approach in a Competitive Environment (Haworth Marketing Resources) (Haworth Marketing Resources). Haworth Press, 1995.

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35

Chopra, Sunil, and Peter Meindl. Supply Chain Management (3rd Edition). Prentice Hall, 2006.

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36

Shaun, Smith, and Milligan Andy, eds. Uncommon practice: People who deliver a great brand experience. London: Financial Times Prentice Hall, 2002.

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37

Uncommon Practice: People who deliver a great brand experience. Financial Times Prentice Hall, 2002.

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38

Supply Chain Management. Pearson Prentice Hall, 2007.

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39

Supply chain management: strategy, planning, and operation. Harlow: Pearson, 2019.

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40

Chopra, Sunil, and Peter Meindl. Supply Chain Management: Strategy, Planning, and Operation. Pearson Education, Limited, 2014.

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41

Morley, Andrew P., Sheryl J. Bronkesh, Steven D. Wood, and Stephen W. Brown. Promoting Your Medical Practice: Marketing Communications for Physicians. Practice Mgt Information Corp, 1989.

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42

Supply Chain Management: Strategy, Planning, and Operation. Pearson, 2015.

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43

Supply Chain Management: Strategy, Planning, and Operation. Pearson, 2018.

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44

Slack, Nigel, Graham Clark, Robert Johnston, and Michael Shulver. Service Operations Management: Improving Service Delivery. Pearson Education, Limited, 2020.

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45

Fogli, Larry, and Lawrence Fogli. Customer Service Delivery. Wiley & Sons, Incorporated, John, 2007.

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46

Chopra, Sunil, and Peter Meindl. Supply Chain Management: Strategy, Planning and Operations. Prentice Hall, 2000.

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47

Chopra, Sunil, and Peter Meindl. Supply Chain Management: Strategy, Planning and Operations. Prentice Hall, 2000.

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48

Customer Service Delivery. New York: John Wiley & Sons, Ltd., 2006.

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49

Jill, Costello, and Coker Group, eds. Physician ancillary services: Evaluation, implementation, and management of new practice opportunities. Sudbury, Mass: Jones and Bartlett, 2006.

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50

Parry, Glenn, Mairi Macintyre, and Jannis Angelis. Service Design and Delivery. Springer, 2011.

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