Academic literature on the topic 'Service delivery;management;marketing'
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Journal articles on the topic "Service delivery;management;marketing"
Munos, Annie. "Service delivery systems, services marketing and technologies." International Journal of Services Technology and Management 3, no. 3 (2002): 263. http://dx.doi.org/10.1504/ijstm.2002.001630.
Full textMuketi, Priscah Consolata, and Lawrence Wainaina. "Strategic Management Drivers and Service Delivery: A Case of Huduma Centre in Mombasa County, Kenya." International Journal of Business Management, Entrepreneurship and Innovation 2, no. 3 (September 6, 2020): 1–15. http://dx.doi.org/10.35942/jbmed.v2i3.122.
Full textAgbo, Dorathy Amaoge, and Uche Augustine Eyinnah. "Effectiveness of Information Service Delivery through Marketing of Library Resources and Services." Information Impact: Journal of Information and Knowledge Management 13, no. 2 (January 31, 2023): 88–97. http://dx.doi.org/10.4314/iijikm.v13i2.7.
Full textKapanen, Robert. "Customer relationship management and service delivery." International Journal of Services Technology and Management 5, no. 1 (2004): 42. http://dx.doi.org/10.1504/ijstm.2004.004025.
Full textMohammed, M. L., and Yahaya Isa Mohammed. "Critical Examination of Service Quality and Relationship Marketing in Establishing Sustainable Long Term Customer Relations in Commercial Contexts." IIARD INTERNATIONAL JOURNAL OF ECONOMICS AND BUSINESS MANAGEMENT 8, no. 3 (September 19, 2022): 17–26. http://dx.doi.org/10.56201/ijebm.v8.no3.2022.pg17.26.
Full textIvanov, Stanislav. "Ultimate transformation: How will automation technologies disrupt the travel, tourism and hospitality industries?" Zeitschrift für Tourismuswissenschaft 11, no. 1 (April 25, 2019): 25–43. http://dx.doi.org/10.1515/tw-2019-0003.
Full textEt al., Jenasama Srihirun. "Guidelines for the Development of Restaurant Businesses: Providing Online Food Delivery Services in Khon Kaen, Thailand." Psychology and Education Journal 58, no. 1 (January 29, 2021): 1412–17. http://dx.doi.org/10.17762/pae.v58i1.922.
Full textPoushneh, Atieh, and Arturo Z. Vasquez-Parraga. "The role of customer readiness and participation in non-technology-based service delivery." Journal of Consumer Marketing 35, no. 6 (September 10, 2018): 588–600. http://dx.doi.org/10.1108/jcm-11-2016-2006.
Full textAbubakar, Hussaini A. "Customer relationship management: a strategic marketing impetus for shopping malls in FCT-Abuja Nigeria." Journal of Global Economics and Business 2, no. 6 (July 1, 2021): 165–81. http://dx.doi.org/10.31039/jgeb.v2i6.64.
Full textBrudney, Jeffrey L., and Nara Yoon. "Don’t You Want My Help? Volunteer Involvement and Management in Local Government." American Review of Public Administration 51, no. 5 (March 23, 2021): 331–44. http://dx.doi.org/10.1177/02750740211002343.
Full textDissertations / Theses on the topic "Service delivery;management;marketing"
Minnie, Johan A. "Improving public service delivery through marketing." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51798.
Full textENGLISH ABSTRACT: The hypothesis explored in this thesis is that the application of marketing in the public sector will improve public service delivery. Three different areas of academic enquiry are examined in an effort to prove a beneficial relationship between marketing and public service delivery. These three areas are Public Management, Marketing, and Services Management. Certain challenges for improving service delivery are identified in each of these disciplines, and the current status of public sector marketing is described. The study is applied to the Cape Metropolitan Area, and specifically the Cape Metropolitan Council. This does however not rule out the application of the findings of the study to other areas. Additional to the normal literature study, research for the thesis involves personal interviews with public managers, and on-line questionnaires on the Internet and the Intranet of the Cape Metropolitan Council. Combining the results of the literature study and the physical research with the argument constructed in the thesis, it is found that many of the challenges identified in the three disciplines address each other, and that marketing can definitely prove useful as a tool with which to improve public service delivery. A model for marketing-oriented public service delivery is proposed.
AFRIKAANSE OPSOMMING: Die hipotese wat in hierdie tesis aangespreek word is dat die toepassing van bemarking in die openbare sektor sal meebring dat openbare dienslewering sal verbeter. Drie studievelde word verken om te bepaal of enige afleidings gemaak kan word oor die positiewe invloed van bemarking op dienslewering. Die drie studievelde is Openbare Bestuur, Bemarking, en Dienstebestuur. Sekere uitdagings om dienslewering te verbeter word in elke veld geïdentifiseer, en die huidige status van openbare bemarking word verduidelik. Die studie word toegepas op die Kaapse Metropolitaanse Gebied, met spesifieke verwysing na die Kaapse Metropolitaanse Raad. Die toepassing van die bevindings van die studie op ander gebiede word egter nie hierdeur uitgesluit nie. Bykomend tot die literatuurstudie word persoonlike onderhoude met openbare sektor bestuurders en vraelyste op die Internet en die Intranet van die Kaapse Metropolitaanse Raad as deel van die navorsingspoging gebruik. Deur die resultate van die navorsing en die literatuurstudie te vergelyk met die argument in die tesis, word dit bevind dat die uitdagings uit die verskillende velde mekaar aanvul. Dit word bevind dat bemarking aansienlik sal kan bydra tot die verbetering van dienslewering in die openbare sektor. 'n Model vir bemarkings-georiënteerde openbare dienslewering word voorgestel.
Schoen, Andre. "Service Delivery Management: A Process for Proactively Ensuring Customer Satisfaction." Thesis, The University of Sydney, 2002. http://hdl.handle.net/2123/580.
Full textSchoen, Andre. "Service Delivery Management: A Process for Proactively Ensuring Customer Satisfaction." University of Sydney. Australian Graduate School of Management, 2003. http://hdl.handle.net/2123/580.
Full textJacques, François. "Marketing strategies in innovative industries : the case of package/document delivery services." Thesis, Massachusetts Institute of Technology, 1985. http://hdl.handle.net/1721.1/15120.
Full textMICROFICHE COPY AVAILABLE IN ARCHIVES, DEWEY AND ENGINEERING.
Bibliography: leaves 123-129.
by Francois Jacques.
M.S.
Kakar, Seena Gill. "Nutrition on wheels business plan: A strategic analysis." CSUSB ScholarWorks, 2006. https://scholarworks.lib.csusb.edu/etd-project/3047.
Full textGanzevoort, Boto Wybrand. "Leveraging connectivity to innovate for a differentiated customer experience : a study into the management of interaction between financial services organisations and their external environment to enhance the innovation process for the delivery of a differentiated customer experience." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50008.
Full textENGLISH ABSTRACT: The high degree of extant commoditisation of organizations and their value propositions in the financial services industry has necessitated organizations in the industry to seek differentiation from the competition. Innovation has generally been accepted as a way for organizations to create differentiation by adding value to the organization. Until recently the focus of innovation activities has been limited to the product or the service of the organization. Recent emphasis has however shifted the innovation mandate to more holistically consider the total experience the customer has when interacting with the organization. This study concerns itself with the organizational activities required to innovate the customer experience. The main argumentation adopted by the thesis suggests that organizations need to constantly leverage their connectivity, forward and backward in value systems, across organizational boundaries to enhance the customer experience innovatively. Leveraging the organization's connectivity creates advantages for both radical and incremental innovation management to thereby improve and sustain the organization's profitability. The study commences by critically analysing the total customer expenence and then describing how the customer experience can create differentiation for the organization. The second part of the study scrutinises innovation literature to gain an understanding of how and where organizations can benefit in the management of innovation. The third part of the study reveals multi-channel management as a method that can be utilised to deliver the customer experience innovatively and benefit the organization in the continuous innovation of the customer experience. The study culminates in a preliminary model that conceptualises the leveraging of connectivity in the innovation process necessary within the organization for the innovation of a differentiated customer experience. Limitations of the study are described, and recommendations are made for both further research and the application of the study to the business environment.
AFRIKAANSE OPSOMMING: Ondernemings in die finansiële dienste industrie ondervind huidiglik dat hul waardeproposisies relatief maklik in kommoditeite verander. Dit noodsaak ondernemings in hierdie industrie tot toenemende innoverende differensiasie om daardeur 'n voorsprong op konkurrente in die mark te verkry. Innovasie word algemeen aanvaar as die manier waarop organisasies waarde kan toevoeg om sodoende differensiasie te bewerkstellig. Tot onlangs was die fokus van innovasie-aktiwiteite beperk tot die produk of diens van 'n onderneming. Die moderne tendens is dat die klem in die innovasiemandaat verskuif om die totale ervaring in die interaksieproses tussen onderneming en kliënt holisties te benader. Hierdie studie konsentreer op die organisatoriese aktiwiteite wat benodig word in die innoveering van die kliënt se ervaring. Die hoof argument wat deur die tesis aanvaar word, beklemtoon dat ondernemings deurlopend hul konnektiwiteit voor- en terugwaarts in die waardesisteem, moet hefboom oor organisatoriese grense heen, om daardeur die innovasieproses van die kliënte-ervaring te bevorder. Om die onderneming se konnektiwiteit op hierdie wyse te hefboom, skep voordele vir beide radikale en inkrementele innovasie bestuur waardeur die onderneming se winsgewendheid volgehou en verbeter kan word. In die aanvang van die studie word gepoog om die totale verbruikerservaring krities te analiseer; daarna word uiteengesit hoe die kliënte-ervaring vir die onderneming differensiasie kan skep. Die tweede deel van die studie ondersoek literatuur wat betrekking het op innovasie om daardeur te verstaan hoe en waar ondernemings voordeel kan trek uit die bestuur van innovasie. Die derde deel van die studie stel multikanaal-bestuur voor as 'n metode om die beoogde kliënte-ervaring te weeg te bring, maar ook as 'n manier om die onderneming te bevoordeel in die deurlopende innovasie van die verbuiker se ervaring. Die studie resulteer in 'n voorlopige model wat die hefboom van konnektiwiteit in die innovasie proses vir 'n gedifferensieerde kliënte-ervaring konseptualiseer. Ten slotte word die beperkings van die studie omskryf en aanbevelings word gemaak vir beide navorsingsdoeleindes, en die toepassing van die studie tot die praktiese sakeomgewing.
Benjamin, Anne Louise. "Service delivery network strategy for Arrowhead Credit Union." CSUSB ScholarWorks, 2003. https://scholarworks.lib.csusb.edu/etd-project/2170.
Full textLucas, Andrew J. "Chronic Pain Management Service Delivery and Evaluation." Thesis, City University London, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.522888.
Full textFrame, Andrea. "Service delivery systems in financial service companies : cross cultural delivery and the implications for standardisation." Thesis, Birmingham City University, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.263069.
Full textMurray, Lynn M. "From service design to delivery integrating marketing and operations in the service unit /." Diss., Columbia, Mo. : University of Missouri-Columbia, 2007. http://hdl.handle.net/10355/4796.
Full textThe entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. Title from title screen of research.pdf file (viewed on December 12, 2007) Vita. Includes bibliographical references.
Books on the topic "Service delivery;management;marketing"
Randall, Lyn. Managing and improving service quality and delivery. Cheltenham: Stanley Thornes, 1992.
Find full textRandall, Lyn. Managing and improving service quality and delivery. Letchworth, Herts: Technical Communications, 1992.
Find full textProduction & supply chain management. Boston, MA: Pearson Custom Publ., 2001.
Find full text1970-, Meindl Peter, ed. Supply chain management: Strategy, planning, and operation. 4th ed. Boston: Prentice Hall, 2010.
Find full textMoati, Philippe. L'économie des bouquets: Le marché des solutions dans le nouveau capitalisme. La-Tour-d'Aigues: Aube, 2008.
Find full text1946-, Vernon Conrad, ed. Cardiovascular transformation: A business guide for successful growth. Gaithersburg, Md: Aspen Publishers, Inc., 1995.
Find full text1943-, Brown Stephen Walter, ed. Promoting your medical practice: Marketing communications for physicians. Oradell, N.J: Medical Economics Books, 1989.
Find full text1970-, Meindl Peter, ed. Supply chain management: Strategy, planning, and operation. 3rd ed. Upper Saddle River, N.J: Prentice Hall, 2007.
Find full text1970-, Meindl Peter, and Kalra Dharam Vir, eds. Supply chain management: Strategy, planning, and operation. Delhi: Pearson, 2013.
Find full text1970-, Meindl Peter, ed. Supply chain management: Strategy, planning, and operation. 5th ed. Boston: Pearson, 2013.
Find full textBook chapters on the topic "Service delivery;management;marketing"
Odoom, Raphael, and Douglas Opoku Agyeman. "Technology and Social Media in Healthcare Delivery." In Health Service Marketing Management in Africa, 267–79. New York : Routledge, 2020.: Productivity Press, 2019. http://dx.doi.org/10.4324/9780429400858-21.
Full textTweneboah-Koduah, Ernest Yaw, and Deli Dotse Gli. "Application of Technology in Healthcare Delivery in Africa." In Health Service Marketing Management in Africa, 255–66. New York : Routledge, 2020.: Productivity Press, 2019. http://dx.doi.org/10.4324/9780429400858-20.
Full textPaluch, Stefanie, Hartmut Holzmueller, and Markus Blut. "Remote Service Delivery and Relationship Management: Results of A Qualitative Study in A B2B-Setting." In Proceedings of the 2010 Academy of Marketing Science (AMS) Annual Conference, 311. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-11797-3_176.
Full textPaluch, Stefanie. "Implications of Remote Service Delivery on Customer Relationship Management: A Qualitative Study in a B2B-Setting." In Proceedings of the 2010 Academy of Marketing Science (AMS) Annual Conference, 4. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-11797-3_4.
Full textEnnew, Christine, Nigel Waite, and Róisín Waite. "Service delivery and service quality." In Financial Services Marketing, 473–501. 3 Edition. | New York : Routledge, [2018] | Revised edition of Financial services marketing, 2013.: Routledge, 2017. http://dx.doi.org/10.4324/9781315543765-16.
Full textBryson, John R., Jon Sundbo, Lars Fuglsang, and Peter Daniels. "Marketing Services." In Service Management, 165–80. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52060-1_9.
Full textChaston, Ian. "Service Marketing." In Small Business E-Commerce Management, 192–212. London: Macmillan Education UK, 2004. http://dx.doi.org/10.1007/978-1-137-09559-6_10.
Full textClark, Moira. "Customer Service, People and Processes." In Marketing Management, 210–27. London: Macmillan Education UK, 2000. http://dx.doi.org/10.1007/978-1-137-26638-5_14.
Full textHua, Hongbing. "Service Marketing Mode." In Mobile Marketing Management, 90–107. New York, NY : Routledge, 2019. |: Productivity Press, 2019. http://dx.doi.org/10.4324/9780429030871-5.
Full textHua, Hongbing. "Service Value Marketing." In Mobile Marketing Management, 108–27. New York, NY : Routledge, 2019. |: Productivity Press, 2019. http://dx.doi.org/10.4324/9780429030871-6.
Full textConference papers on the topic "Service delivery;management;marketing"
Boukis, Achilleas, Spiros Gounaris, and Ian Lings. "IDENTIFYING DETERMINANTS OF CONTACT EMPLOYEE BRAND PERFORMANCE IN THE DELIVERY OF INTERPERSONAL SERVICES." In Bridging Asia and the World: Globalization of Marketing & Management Theory and Practice. Global Alliance of Marketing & Management Associations, 2014. http://dx.doi.org/10.15444/gmc2014.05.03.04.
Full textRakhmatov, Ziyodullo. "The System of Marketing Communications in the Passenger Transport by Railway." In International Conference on Eurasian Economies. Eurasian Economists Association, 2018. http://dx.doi.org/10.36880/c10.02122.
Full textLin, Shiguang. "Marketing Positioning of Service Products." In 2011 International Conference on Management and Service Science (MASS 2011). IEEE, 2011. http://dx.doi.org/10.1109/icmss.2011.5998796.
Full textGe, Zhiqion. "“Service dominant logic”—new industrial marketing paradigm." In International Conference on Information Management and Management Engineering. Southampton, UK: WIT Press, 2014. http://dx.doi.org/10.2495/imme140051.
Full textReunanen, Tero, Janne Lahtiranta, and Elina Kontio. "Co-creation services boosting health technology potential – the case of Turku Finland." In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1001515.
Full textCheng, Congxi, and Pengfei Geng. "Internet Marketing and Innovation Strategies: A Study of Marketing China's Agricultural Products." In 2009 International Conference on Management and Service Science (MASS). IEEE, 2009. http://dx.doi.org/10.1109/icmss.2009.5304432.
Full textSampetua Hariandja, Evo. "Service Excellence through Dynamic Marketing Capability." In 2016 Global Conference on Business, Management and Entrepreneurship. Paris, France: Atlantis Press, 2016. http://dx.doi.org/10.2991/gcbme-16.2016.79.
Full textTsai, Yafang, and Shih-wang Wu. "Internal Marketing, Organizational Commitment and Service Quality." In 2006 International Conference on Service Systems and Service Management. IEEE, 2006. http://dx.doi.org/10.1109/icsssm.2006.320695.
Full textYouqin Pan and Zaiyong Tang. "Ensemble methods in bank direct marketing." In 2014 11th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2014. http://dx.doi.org/10.1109/icsssm.2014.6874056.
Full text"Marketing Management Innovation from the Perspective of Project Management." In 2019 International Conference on Advanced Education, Service and Management. The Academy of Engineering and Education (AEE), 2019. http://dx.doi.org/10.35532/jsss.v3.101.
Full textReports on the topic "Service delivery;management;marketing"
Flumian, Maryantonett. Innovations in Public Services Delivery: Issue No. 6: The Management of Integrated Service Delivery: Lessons from Canada. Inter-American Development Bank, February 2018. http://dx.doi.org/10.18235/0001050.
Full textMcKenna, Patrick, and Mark Evans. Emergency Relief and complex service delivery: Towards better outcomes. Queensland University of Technology, June 2021. http://dx.doi.org/10.5204/rep.eprints.211133.
Full textHerrera, Cristian, and Andy Oxman. Does integration of primary healthcare services improve healthcare delivery and outcomes? SUPPORT, 2017. http://dx.doi.org/10.30846/170411.
Full textHerrera, Cristian, Andy Oxman, and Shaun Treweek. Does integration of primary healthcare services improve healthcare delivery and outcomes? SUPPORT, 2017. http://dx.doi.org/10.30846/1704112.
Full textNchare, Karim. On the Importance of Functioning School Based Management Committees (SBMCs): Evidence from Nigeria. Research on Improving Systems of Education (RISE), November 2021. http://dx.doi.org/10.35489/bsg-rise-ri_2021/033.
Full textKhan, Mahreen. Public Financial Management and Transitioning out of Aid. Institute of Development Studies, September 2022. http://dx.doi.org/10.19088/k4d.2022.145.
Full textOzano, Kim. Integration of HIV, TB and malaria in Africa: A Reflection Workshop. Institute of Development Studies, July 2022. http://dx.doi.org/10.19088/k4d.2022.095.
Full textCilliers, Jacobus, Eric Dunford, and James Habyarimana. What Do Local Government Education Managers Do to Boost Learning Outcomes? Research on Improving Systems of Education (RISE), March 2021. http://dx.doi.org/10.35489/bsg-rise-wp_2021/064.
Full textIyer, Ananth V., Steven R. Dunlop, Olga Senicheva, Dutt J. Thakkar, Ruier Yan, Karthikeyan Subramanian, Suraj Vasu, Gokul Siddharthan, Juily Vasandani, and Srijan Saurabh. Improve and Gain Efficiency in Winter Operations. Purdue University, 2021. http://dx.doi.org/10.5703/1288284317312.
Full textButler, Nadia, and Soha Karam. Key Considerations for Integrating COVID-19 Vaccination Services: Insights from Iraq and Syria for the MENA Region. SSHAP, September 2022. http://dx.doi.org/10.19088/sshap.2022.034.
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