To see the other types of publications on this topic, follow the link: Service clubs.
Journal articles on the topic 'Service clubs'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the top 50 journal articles for your research on the topic 'Service clubs.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse journal articles on a wide variety of disciplines and organise your bibliography correctly.
1
Kou, Xiaonan, Amir Daniel Hayat, Debra J. Mesch, and Una Okonkwo Osili. "The Global Dynamics of Gender and Philanthropy in Membership Associations." Nonprofit and Voluntary Sector Quarterly 43, no. 2_suppl (September 24, 2013): 18S—38S. http://dx.doi.org/10.1177/0899764013502583.
Full textAbstract:
This study investigates how women influence charitable giving in a large, international voluntary service organization—Lions Clubs International (LCI). Data were collected from a survey of Lions clubs members in 14 countries to assess the impact of both micro- and macro-level factors on charitable giving. Probit and Tobit models are used to determine the probability of giving as well as the amount of money donated to the Lions Clubs International Foundation. Results indicate that belonging to a club where at least half of the members are female and where we see an increase in the percent growth in female membership in the respondent’s country are associated with both a greater likelihood of donating as well as giving more to this international service club. Findings from our study have direct implications for voluntary service organizations, particularly with regard to issues of organizational culture, as more service organizations recruit female members.
2
Jiang, Mei, and Jian Hou. "Research on Innovations of the Service Mode of Reading Clubs in University Libraries." Journal of Education, Humanities and Social Sciences 6 (December 31, 2022): 5–8. http://dx.doi.org/10.54097/ehss.v6i.4033.
Full textAbstract:
The book club provides a platform to set shared reading lists so as to facilitate communications among book-lovers. Their communications comes in cycles, aiming to exchange ideas, expand horizons, share knowledge and improve literacy. Based on the practical experience of the book clubs in university libraries nearby, this paper adopts the comparative analysis method to study the causes and influencing factors of the emergence and development of the book clubs. It also studies the functions and responsibilities of the university libraries as well as its influences, the attitude and efforts of the universities in forming a scholarly campus. The university library should take the initiative to hold the reading club and the universities are supposed to increase the policy support and financial support for the reading clubs.
3
Okere, Nwanneka Ebelechukwu, Judith Meta, Werner Maokola, Giulia Martelli, Eric van Praag, Denise Naniche, Gabriela B. Gomez, et al. "Quality of care in a differentiated HIV service delivery intervention in Tanzania: A mixed-methods study." PLOS ONE 17, no. 3 (March 15, 2022): e0265307. http://dx.doi.org/10.1371/journal.pone.0265307.
Full textAbstract:
Background Differentiated service delivery (DSD) offers benefits to people living with HIV (improved access, peer support), and the health system (clinic decongestion, efficient service delivery). ART clubs, 15–30 clients who usually meet within the community, are one of the most common DSD options. However, evidence about the quality of care (QoC) delivered in ART clubs is still limited. Materials and methods We conducted a concurrent triangulation mixed-methods study as part of the Test & Treat project in northwest Tanzania. We surveyed QoC among stable clients and health care workers (HCW) comparing between clinics and clubs. Using a Donabedian framework we structured the analysis into three levels of assessment: structure (staff, equipment, supplies, venue), processes (time-spent, screenings, information, HCW-attitude), and outcomes (viral load, CD4 count, retention, self-worth). Results We surveyed 629 clients (40% in club) and conducted eight focus group discussions, while 24 HCW (25% in club) were surveyed and 22 individual interviews were conducted. Quantitative results revealed that in terms of structure, clubs fared better than clinics except for perceived adequacy of service delivery venue (94.4% vs 50.0%, p = 0.013). For processes, time spent receiving care was significantly more in clinics than clubs (119.9 vs 49.9 minutes). Regarding outcomes, retention was higher in the clubs (97.6% vs 100%), while the proportion of clients with recent viral load <50 copies/ml was higher in clinics (100% vs 94.4%). Qualitative results indicated that quality care was perceived similarly among clients in clinics and clubs but for different reasons. Clinics were generally perceived as places with expertise and clubs as efficient places with peer support and empathy. In describing QoC, HCW emphasized structure-related attributes while clients focused on processes. Outcomes-related themes such as improved client health status, self-worth, and confidentiality were similarly perceived across clients and HCW. Conclusion We found better structure and process of care in clubs than clinics with comparable outcomes. While QoC was perceived similarly in clinics and clubs, its meaning was understood differently between clients. DSD catered to the individual needs of clients, either technical care in the clinic or proximate and social care in the club. Our findings highlight that both clinic and DSD care are required as many elements of QoC were individually perceived.
4
Xu, Karen Kaijuan, Kenny Kuanchou Chen, Euisoo Kim, Jerónimo García-Fernández, John Nauright, and James J. Zhang. "Dimensions of Service Quality in Health-Fitness Clubs in China." International Journal of Environmental Research and Public Health 18, no. 20 (October 9, 2021): 10567. http://dx.doi.org/10.3390/ijerph182010567.
Full textAbstract:
The purpose of this study was to explore the dimensions of service quality in fitness clubs in China and examine their impact on customer satisfaction. In Phase I of the study, we collected qualitative data from online comments related to service quality in 30 Tera Wellness clubs in Shanghai (k = 6252). Conducting content analysis, we synthesized the information and identified preliminary themes and formulated measurement statements. Phase II implemented a series of quantitative research procedures to examine the measurement properties of statements developed in Phase I. Conducting exploratory factor analysis, confirmatory factor analysis, and structural equation modeling analyses based on responses of club members (N = 533), we identified a total of 27 items in six dimensions: service recovery, service assurance, facility function, program operation, instructor quality, and staff performance. These factors significantly (p < 0.05) predicted customer satisfaction with fitness clubs in China. The findings highlight the importance of high-quality service delivery, service recovery, and service assurance and pinpoint specific areas for improvement.
5
Komskienė, Diana, and Biruta Švagždienė. "SPORTO KLUBŲ VYSTYMO IR VARTOTOJŲ POREIKIŲ DERMĖ: MOKSLINIŲ INTERESŲ ASPEKTAS." Laisvalaikio tyrimai 2, no. 2 (2013): 1–10. http://dx.doi.org/10.33607/elt.v2i2.187.
Full textAbstract:
One of the main preconditions of successful coherence between the development of sports clubs and consumer needs is the satisfaction of consumers’ needs and expectations by improving the quality of services. Quality of services develops customer loyalty, ensures the attraction of potential users, employee satisfaction, and the formation of a positive image in the market. On the basis of research results, the paper presents coherence factors of sports clubs development and consumer needs. It discusses to what extent this determines the peculiarities of activities. It is considered that one of the most important factors stimulating the development of sports clubs and organizations, competing with each other, maintaining or helping to conquer the markets, is the satisfaction of consumer needs. However, the needs of consumers of sports clubs are usually analysed through the dimensions of quality (Bodet, 2006). Quality creates the image of the sports clubs, and it has a direct impact on business productivity, profit growth and consumers’ satisfaction. Research methods applied were the analysis of scientific literature, systemization and generalization. The research approach was qualitative. Content analysis was applied. The research emphasis was on the demand of sports clubs services, loyalty to the club, consumers’ needs and motivation. The development of sports clubs is the consumer’s perceived utility, which is created by the service providers’ attempts, using a variety of communication efforts and promotion means. All services at sports clubs can be classified into three groups: 1) basic services, 2) additional peripheral services, and 3) supporting services, known as special and recreational services. Furthermore, research on the market should be further continued in order to better understand the expectations of consumers and to meet their needs.
6
Hwang, Jinsoo, Heesup Han, and Seung-woo Choo. "A strategy for the development of the private country club: focusing on brand prestige." International Journal of Contemporary Hospitality Management 27, no. 8 (November 9, 2015): 1927–48. http://dx.doi.org/10.1108/ijchm-07-2014-0353.
Full textAbstract:
Purpose – The purpose of this study was to examine the antecedents and consequences of brand prestige in the private country club industry. More specifically, it was proposed that five attributes of a private country club form brand prestige: golf course conditions, service quality during a round, food and beverage cart service, golf shop and clubhouse food and beverage service. In addition, it was also hypothesized that brand prestige can result in three managerial outcomes: social value, brand attachment and brand loyalty. During the theory-building process, it was proposed that brand consciousness moderates the relationship between brand prestige and its outcome variables. Design/methodology/approach – Based on the theoretical relationships between the conceptual constructs, a model was proposed and then tested utilizing data collected from 290 amateur golfers in the USA. Findings – Data analysis results show that four attributes of a private country club (all except for food and beverage cart service) help to enhance brand prestige and, thus, aid in the creation of social value, brand attachment and brand loyalty. Lastly, brand consciousness plays a moderating role in the relationship between brand prestige and brand loyalty. Practical implications – First, private country clubs are required to consider golf course management before (e.g. hiring top golf architects) and after operating the club (e.g. hiring competent golf course managers). Second, private country clubs need golf course rangers with much experience who can properly manage pace of play. Third, the golf shop needs to prepare diverse souvenirs that well symbolize the private country club. Fourth, the clubhouse at private country clubs needs to provide services at the same level as that found in fine dining restaurants. Originality/value – Despite the important role played by the prestigious image, no research has attempted to empirically test its influence on the private country club industry. Therefore, this study is the first to apply the concept of brand prestige to the private country club industry. In this regard, the study extends the existing literature on brand prestige by finding the antecedents and consequences in the private country club industry.
7
Chuang, Yi-Fei, and Yang-Fei Tai. "Membership-based consumer switching intentions and benefit exchange theory." International Journal of Contemporary Hospitality Management 28, no. 7 (July 11, 2016): 1361–90. http://dx.doi.org/10.1108/ijchm-10-2014-0514.
Full textAbstract:
Purpose This research aims to predict private club members’ intentions to switch service providers based on the benefit exchange theory through a structural model with a second-order factor. Design/methodology/approach This study uses a qualitative procedure to develop a functional, social and psychological model based on the benefit exchange and switching intention literatures. A further quantitative analysis surveyed a sample of 366 private club members and assessed the usefulness of this model. Findings The results of the confirmatory factor analysis and structural equation modeling indicate that social benefits have a stronger impact on switching intention than loss of functional benefits under the context of a high level of interaction between members and between members and service providers. In addition, they confirm the moderating effects of psychological benefits on the relationship between functional benefits and switching intention. Practical implications The findings indicate that members are unlikely to switch if there are positive word of mouth and interpersonal interactions between members and the club (social benefits). Even if they are disappointed with the functional benefits of the club’s products or services, they may still choose to stay with it owing to psychological benefits affecting their decision to switch. The findings offer managerial insights into utilizing relationship marketing activities to strengthen interpersonal relationships, word of mouth, trust, commitment and emotional factors to retain members. Originality/value This research confirms that the benefit exchange theory can explain members’ intentions to switch from their current clubs and provides valuable recommendations to managers on retaining their clubs’ members. Because the switching intentions of club members have not previously been adequately studied, this study fills an important gap in the literature.
8
Tamayo, David. "From Rotary Club to Sowers of Friendship." Mexican Studies/Estudios Mexicanos 36, no. 1-2 (2020): 68–96. http://dx.doi.org/10.1525/msem.2020.36.1-2.68.
Full textAbstract:
This article examines the political activism of conservative civil society in postrevolutionary Mexico through the lens of American service clubs. It focuses on the case of the Rotary Club of Monterrey, which gathered the city's industrial elites and some of the most vocal opponents of the Mexican state, particularly the presidency of Lázaro Cárdenas (1934–40). Monterrey is significant because of its economic and political clout; by the 1930s, it was the powerhouse of heavy industry and in the 1940s a key center of support for the Partido Acción Nacional. After Monterrey Rotarians dissolved their club in 1936, following a disagreement with Rotary International's policy against political involvement, they regrouped and established throughout Mexico the only service club that blended pro-business goals with right-wing hispanidad ideology: the Club Sembradores de Amistad. This story illustrates how conservative civil society in Mexico adopted seemingly contradictory transnational influences (Catholic Hispanist thought and American service clubs) to challenge the postrevolutionary state in a less confrontational way.
9
Frankl, P. J. L. "The Early Years of the Mombasa Club: A Home Away From Home for European-Christians." History in Africa 28 (2001): 71–81. http://dx.doi.org/10.2307/3172208.
Full textAbstract:
The word “club” as employed in “Mombasa Club” derives from the late eighteenth century and signifies “an association of people formed mainly for social purposes and having premises, providing meals, temporary accommodation, etc., for the use of members.” The early nineteenth century saw a spate of new London clubs such as the Travellers in 1819 (for gentlemen who had traveled abroad), and in 1824 both the Athenaeum (the most intellectually elite of all the London clubs), and the Oriental (founded by officers in the service of the East India Company who were not eligible for the military clubs of Pall Mall). One purpose of these clubs was to give gentlemen living space from which their womenfolk were excluded. The expansion of a new British empire, from the beginning of Queen Victoria's long reign, saw the establishment of “English” clubs in Asia (especially in the Indian subcontinent) and in Africa (especially from Cape Town to Cairo). A major purpose of these “English” clubs abroad was to give members living space from which natives were excluded. The Mombasa Club, dating from the end of Queen Victoria's reign, fits into this pattern.
10
Mukumbang, Ferdinand C., Sibusiso Ndlovu, and Brian van Wyk. "Comparing Patients’ Experiences in Three Differentiated Service Delivery Models for HIV Treatment in South Africa." Qualitative Health Research 32, no. 2 (December 15, 2021): 238–54. http://dx.doi.org/10.1177/10497323211050371.
Full textAbstract:
Differentiated service delivery for HIV treatment seeks to enhance medication adherence while respecting the preferences of people living with HIV. Nevertheless, patients’ experiences of using these differentiated service delivery models or approaches have not been qualitatively compared. Underpinned by the tenets of descriptive phenomenology, we explored and compared the experiences of patients in three differentiated service delivery models using the National Health Services’ Patient Experience Framework. Data were collected from 68 purposively selected people living with HIV receiving care in facility adherence clubs, community adherence clubs, and quick pharmacy pick-up. Using the constant comparative thematic analysis approach, we compared themes identified across the different participant groups. Compared to facility adherence clubs and community adherence clubs, patients in the quick pharmacy pick-up model experienced less information sharing; communication and education; and emotional/psychological support. Patients’ positive experience with a differentiated service delivery model is based on how well the model fits into their HIV disease self-management goals.
11
Blumrodt, Jens. "Enhancing Football Brands Brand Equity." Journal of Applied Business Research (JABR) 30, no. 5 (August 27, 2014): 1551. http://dx.doi.org/10.19030/jabr.v30i5.8807.
Full textAbstract:
The sport entertainment industry has its most famous representative in Europe. Hundreds of professional football clubs are playing in their European football leagues. They attract supporters in front of the screen and in stadiums. The clubs in competitions are medium sized companies. They are competing and working together while they are delivering their core service, the game on the ground. The spectator can be considered as an important budget line for all clubs. Budgets are nevertheless often not balanced and stadium attendance is underdeveloped. We conducted research within two different football nations, France and Germany. Four clubs were in the sample and interviews with the management were carried out. The conceptual approach was based on brand image theories. Football clubs are specific sport brands. Brand image elements attract spectators into the stadium for those brands. These elements can explain the purchase intentions of season tickets and merchandising products. Our research revealed that common elements and differences exist between the clubs, each club having a brand identity. We identified which elements lead to purchase intentions and made best practices evident. The importance of the game is often overestimated by a clubs management. The game and the attractiveness of the stadium are important, but not the only factors explaining stadium attendance. The club has also to be a good club in the community, and corporate social responsibility (CSR) becomes a crucial issue.
12
Samsonova, Nadezhda V., and Denis I. Voronin. "Mediation service at the Student Sports Club." Physical Education and University Sport 1, no. 2 (October 28, 2022): 132–36. http://dx.doi.org/10.18500/2782-4594-2022-1-2-132-136.
Full textAbstract:
Educational work in student sports is aimed at developing students’ competencies of personal and collective responsibility for the quality of self-realization in life. Integration of standards of professional, educational and sports activities in terms of goal setting ensures the achievement of personal results of participants of student sports clubs. The protection of the rights of student-athletes in the mediation (reconciliation) service implements educational and regulatory functions and justifies its necessity. The attitude to mediation as a way of settling disputes on the implementation of the rights of student-athletes justifies the expediency of the mediation service. The survey of participants and staff of the student club of the Higher School of Physical Culture and Sports of the Immanuel Kant Baltic Federal University (N = = 61) proved the relevance of the problem of protecting the rights of student-athletes to participate in competitions and be admitted to sports teams (83.7%); the presence of competence deficits in sports ethics (78.7%); willingness to resolve a conflict with the leaders of a sports club and a sports team in the mediation service on the issue of sports sanctions for misconduct (73.8%); acceptance of mediation as a way to develop and conclude a mutually beneficial solution (93.4%); the likelihood of contractual capacity in conflict resolution based on a common interest in honest, fair play (95.1%); balance as an essential personality trait of the sports mediator (93.4%). The survey data determine the recommendations for the organization of mediation services in the sports student club: the structure of the educational work of the club; humanitarian service of legal protection and psychological support of the club members and employees; standardization of documentation, regulatory and methodological support of the club’s activities; regulation of friendly dispute resolution on the implementation of the rights of student-athletes.
13
Haggerty, Terry R., and Denise Denomme. "Organizational Commitment in Sport Clubs: A Multivariate Exploratory Study." Journal of Sport Management 5, no. 1 (January 1991): 58–71. http://dx.doi.org/10.1123/jsm.5.1.58.
Full textAbstract:
Multivariate analyses of responses from 327 undergraduate student members of 17 university recreational sport clubs indicated that eight variables jointly explained 35.3% of the variance in members’ organizational commitment. They were (a) the importance of management related items, (b) the emphasis the club placed on delivering its service, (c) the lack of emphasis the club placed on status related items, (d) the emphasis the club placed on social aspects, (e) members’ current involvement in physical activity, (f) reduced travel time to club gatherings, (g) increased preparation time for club activities, and (h) gender, with males expressing more commitment than females. The study concluded that management related factors were among the most important aspects in affecting member commitment in sport clubs. Implications for practicing managers and researchers were addressed.
14
Soleimani, M., S. Ahmadi, and A. Akbar Zohrehvand. "El impacto del marketing sensorial en la lealtad de los clientes en los clubes deportivos privados: Utilizando el valor percibido como variable mediadora." SPORT TK-Revista EuroAmericana de Ciencias del Deporte 10, no. 1 (January 1, 2021): 119–24. http://dx.doi.org/10.6018/sportk.461801.
Full textAbstract:
El propósito de esta investigación fue investigar el efecto del marketing sensorial en la lealtad de los clientes de los clubes deportivos privados, con el papel mediador del valor percibido. La muestra estuvo compuesta por 385 personas (18 a 65 años) que acudían a clubes deportivos privados en Teherán en 2019. Los tres instrumentos utilizados fueron: Cuestionario de Marketing Sensorial, Cuestionario de Valor Percibido, Cuestionario de Lealtad Conductual y Actitudinal. El análisis de datos mostró que el marketing sensorial a través del valor percibido puede ser eficaz en la lealtad de conducta y de actitud de los clientes de los clubes deportivos privados. Por tanto, los directivos de los clubes deportivos deben ir más allá de medir la satisfacción del cliente y la calidad de los servicios prestados y centrarse en la fidelización de los clientes, porque la clave para atraer y fidelizar clientes es mejorar su actitud positiva hacia los proveedores de servicios deportivos. The purpose of this research was to investigate the effect of sensory marketing on customer loyalty of private sports clubs, with the mediating role of perceived value. The sample was composed of 385 people (18 to 65 years old) who attended private sports clubs in Tehran in 2019. The three instruments used were: Sensory Marketing Questionnaire, Perceived Value Questionnaire, Behavioral and Attitudinal Loyalty Questionnaire. The data analysis showed that sensory marketing through perceived value can be effective in the behavioral and attitudinal loyalty of customers of private fitness clubs. Therefore, the managers of sports clubs should go beyond measuring customer satisfaction and the quality of services provided and focus on customer loyalty, because the key to attract and retain customers is to improve their positive attitude towards sports service providers.
15
Randhawa, Praneet, MiRan Kim, Clay M. Voorhees, Ronald F. Cichy, Jason P. Koenigsfeld, and Joe Perdue. "Hospitality Service Innovations in Private Clubs." Cornell Hospitality Quarterly 57, no. 1 (June 2, 2015): 93–110. http://dx.doi.org/10.1177/1938965515586791.
Full text
16
Savage, Carter Julian. "“In the Interest of the Colored Boys”: Christopher J. Atkinson, William T. Coleman, and the Extension of Boys' Clubs Services to African-American Communities, 1906–1931." History of Education Quarterly 51, no. 4 (November 2011): 486–518. http://dx.doi.org/10.1111/j.1748-5959.2011.00355.x.
Full textAbstract:
On Tuesday morning, May 1, 1928, Frank Callen, an African-American Superintendent of the Boys' Club of Savannah, came to the podium and stood before a sea of his white colleagues at the 22nd Annual Convention of the Boys' Club Federation in Birmingham, Alabama. Convention advertisements called boys' workers to the “Sunny South” through tales of fried chicken, hot biscuits served with the nectar from Alabama clover, and a region called Dixie that was “twice as nice as paradise.” The Federation had selected Birmingham as the site for its inaugural convention in the South to kick off their efforts to expand the number of Clubs in this region. Since its inception in 1906, the Clubs within the Federation had primarily provided service to white immigrant boys in the urban northeast, but this was rapidly changing as the number of Clubs in African-American communities had steadily risen over the last six years.
17
Komańda, Marcin. "FITNESS CLUBS FACING COVID-19 LOCKDOWN." Zeszyty Naukowe Wyższej Szkoły Humanitas Zarządzanie 21, specjalny (December 31, 2020): 159–72. http://dx.doi.org/10.5604/01.3001.0014.8078.
Full textAbstract:
The establishment of the state of epidemic in Poland in March 2020 caused significant difficulties in accessing certain services or a total ban on their rendering. The fitness industry faced the inability to provide activity. This extraordinary situation forced entities in the fitness industry (including fitness clubs) to face a number of challenges related to surviving the closing period. These include, first of all, financial issues, the development of electronic business model components, as well as thinking about the conditions of running business after lifting the ban. The aim of the paper is to analyse the actions taken by the Polish fitness clubs during the lockdown period (13/03/2020-06/06/2020) caused by the coronavirus pandemic (COVID-19). It covers recognizing the thinking of these clubs about the possibilities of acting despite these restrictions, as well as immediately after lifting restrictions on the service activities of this industry. The method of analysing the situation of the industry was based on two sources of information: a review of the literature and industry reports on the situation before the lockdown and media information presenting its state during the lockdown. The combination of information from both sources gave a unique insight into the justifications of the activities announced and undertaken by the Polish fitness club industry.
18
Akram, Vaseem, Pradipta Kumar Sahoo, and Badri Narayan Rath. "A sector-level analysis of output club convergence in case of a global economy." Journal of Economic Studies 47, no. 4 (February 25, 2020): 747–67. http://dx.doi.org/10.1108/jes-03-2019-0103.
Full textAbstract:
PurposeThis paper investigates the per-capita output club convergence in case of 120 countries for the period 1995–2015. Further, we disaggregate per-capita output into three broad sectors such as agriculture, industry, and service and investigate the convergence hypothesis.Design/methodology/approachThe paper tests this hypothesis using the Phillips and Sul panel club convergence technique.FindingsOur findings are as follows: (1) our results indicate the evidence of output divergence for the full sample; (2) when countries are divided into different clubs, the results exhibit the sign of per capita output club convergence both for aggregate and three major sectors. Further, this study confirms that industry's per capita output is the main driver for aggregate per-capita output club convergence in case of club 1. For club 2, agriculture's per capita output is a primary source for aggregate per capita output club convergence. Likewise, in the case of clubs 3 and 4, we find the service sector's per capita output is the main component for aggregate per-capita output club convergence; (3) both the service and industry sectors are major drivers for aggregate per-capita output club convergence.Practical implicationsThis study suggests to the policymaker that sector-specific policies need to be adopted to boost the per-capita output growth by improving the performance of each of the sectors across the countries.Originality/valueNotwithstanding, there are many studies that examine the output convergence using a notion of beta and sigma convergence, but studies regarding per capita output club convergence both at the aggregate and sectoral level are scanty.
19
Cheng, Kuei-Mei. "On Applying Six Sigma To Improving The Relationship Quality Of Fitness And Health Clubs." Journal of Service Science (JSS) 6, no. 1 (November 25, 2013): 127–38. http://dx.doi.org/10.19030/jss.v6i1.8243.
Full textAbstract:
Running a fitness and health club is a service-intensive business. Although it is not an easy job to provide high quality and satisfying services to customers, it is in fact the ultimate goal for most fitness and health clubs. For this reason, providing quality services and building a good relationship with customers has become an important issue for operating and managing a fitness and health club. This study adopts Six Sigma and the performance evaluation matrix as two major research tools. By implementing the steps (define, measure, analyze, improve, and control) of Six Sigma and through the nine performance boxes generated by the importance-satisfaction matrix (with importance as the horizontal axis and satisfaction as the vertical axis) of Importance-Performance Analysis (IPA), this study aims to specifically identify the services most requested by customers in an effort to provide highly satisfying services and improve relationship quality.
20
Clark, Brent, Elaine Bowen, Chad Higgins, Zona Hutson, Gina Sharps, and Tracy Waugh. "West Virginia’s Response to the Rotten Truth about Oral Health." Journal of Youth Development 3, no. 3 (December 1, 2008): 164–70. http://dx.doi.org/10.5195/jyd.2008.295.
Full textAbstract:
West Virginia University Extension Service has taken steps to increase the awareness and practices of good oral health. Significant barriers exist for optimal dental health and preventive care for youth in West Virginia. The 4-H Health Initiative strengthens community 4-H clubs through joint commitment to improve the Health “H,” club reliance on youth leadership, responsiveness to youth voices, and involvement of community health resources. These efforts bring oral health education and services to school-age youth. Evaluation data suggest that the model may impact oral health behaviors.
21
Arana Palacios, Jesús. "Los clubes de lectura y las bibliotecas navarras." Las bibliotecas de Navarra: acceso a la información y el conocimiento / Nafarroako liburutegiak: informazioa eta ezagutza eskuratzeko bidea, no. 275 (May 29, 2020): 1195–210. http://dx.doi.org/10.35462/pv.275.7.
Full textAbstract:
RESUMEN En este artículo se trata de resumir los casi veinte años de historia de los clubes de lectura en las bibliotecas navarras. Una historia que comienza en el año 2000 con los primeros clubes estables en la Biblioteca de Barañáin y que continúa hasta nuestros días con casi 180 clubes de distintas características atendidos desde el Servicio de Bibliotecas del Gobierno de Navarra. A estos habría que añadir todos aquellos vinculados a otras instituciones y los que funcionan en el ámbito privado. LABURPENA Artikulu honen helburua Nafarroako liburutegietako irakurketa-kluben ia hogei urteko historiaren laburpena egitea da. Historia 2000. urtean hasi zen Barañaingo Liburutegiko lehenengo klub egonkorrekin eta gaur arte jarraitzen du; ia 180 klub daude, hainbat ezaugarritakoak, eta Nafarroako Gobernuko Liburutegi Zerbitzuaren ardurapean daude. Horiez gain, beste erakunde batzuei lotutakoak eta alor pribatuan funtzionatzen dutenak ere badaude. ABSTRACT This article aims to summarise the almost twenty-year history of reading groups in Navarran libraries. They first emerged in the year 2000 with the first established clubs set up in the Barañáin Library, and the initiative is still thriving today, with almost 180 varied clubs serviced by the Government of Navarre Library Service. In addition, there are also all those linked to other institutions, which operate within the private sphere.
22
Szymoszowskyj, Adam, Mathieu Winand, Dimitrios Kolyperas, and Leigh Sparks. "Professional football clubs retail branding strategies." Sport, Business and Management: An International Journal 6, no. 5 (November 14, 2016): 579–98. http://dx.doi.org/10.1108/sbm-09-2016-0048.
Full textAbstract:
Purpose While some football clubs are recognised as popular brands, little is known about the way they leverage their brand in their merchandise retailing. To address this gap the purpose of this paper is to investigate retail branding strategies used by professional football clubs through brand equity and supply chain management. In particular, it analyses the type of product merchandised, the reasons for selling certain products and the ways through which football clubs merchandise, including their partners in distribution channels. Design/methodology/approach A qualitative approach was undertaken involving content analysis of 22 Scottish professional football clubs’ websites and annual reports, and semi-structured interviews with seven football clubs retail managers and four supply chain partners. Transcribed data were coded and thematically organised through an inductive process using the qualitative data analysis software NVivo 10. Findings Three types of merchandise have been identified: basic, fashion and short season. Building brand equity is considered the main motive for retailing merchandise. Some football clubs use intermediaries or outsourcers to respond to sudden consumer demands and to ensure high levels of service, whereas others have an integrated supply chain which allows for greater control. Research limitations/implications This paper contributes to the discussion on the role of retailing in football club brand equity. It suggests initiating intermediaries in the distribution channels to build brand equity thus enabling clubs to become more responsive to consumer demand. Originality/value This is the first paper to look at retail branding strategies of professional football clubs.
23
Schulz, Luc, Andreas Parensen, and Torsten Schlesinger. "Expectation based types of voluntary sports clubs in regional sports federations and the perspectives for professionalisation." Current Issues in Sport Science (CISS) 8, no. 2 (February 14, 2023): 031. http://dx.doi.org/10.36950/2023.2ciss031.
Full textAbstract:
Sports clubs in different levels of professionalisation show different organisational problems (Lang et al., 2022). At the same time, one part of the key responsibilities of sports federations as umbrella organisations is the needs-based support of voluntary sports clubs (VSC) as their members. However, different professionalisation levels and heterogeneous organisational problems of member clubs are increasingly challenging the design of appropriate service offerings by sports federations. Thus, services provided by sports federations should be adapted in relation to the expectations and needs of its member clubs. In this way sports clubs also effects with their expectations developments within sports federations to optimise their supporting services in a more targeted manner. This study addresses these challenges by analysing VSCs’ expectations and identify distinct expectation types. The empirical study was carried out in a regional sports federation in tennis, the Bavarian Tennis Federation (BTV). This leads to the research questions: What expectations do VSCs as members generally address to the BTV? To what extent can VSCs be classified in terms of their expectations regarding BTV services? To address these expectations, the performance measurement literature provides a fruitful theoretical frame. In order to base appropriate performance parameters, stakeholders’ expectations need to be identified ex ante (Bayle & Madella, 2002). In the literature it is consensus that measuring the performance of sports federations requires a multidimensional approach (e.g., Winand et al., 2010). To analyse expectations of VSCs an online survey was conducted. Access to the survey was given to BTV member club representatives in a leadership position. For operationalisation, an exploratory factor analysis was performed, which shows the best solution with six reliable factors. The identified factors were used for Ward’s hierarchy cluster analysis with squared Euclidean distances. The analysis showed that an optimal cluster solution can be determined with four clusters. Based on the z-standardised factor values the identified clusters were labelled as follows: (1) “People developer” (n = 57, 32%); (2) “Mass sports clubs” (n = 39, 22%); (3) “Self-governmenters” (n = 40, 23%) and (4) “High expecting communicators” (n = 41, 23%). For validation, the extracted clusters are also reflected by other characteristics of the organisations. The findings reveal that there are heterogeneous expectations of VSCs that need to be addressed more individually by sport federations. The extracted types provide a first empirical step to identify different expectation schemes. These schemes enable managers of sports federations to professionalise their service offer portfolio and at the same time, to design targeted services to contribute to the development and professionalisation of sports clubs. References Bayle, E., & Madella, A. (2002). Development of a taxonomy of performance for national sport organizations. European Journal of Sport Science, 2(2), 1–21. https://doi.org/10.1080/17461390200072205 Lang, G., Piller, S., Schmid, J., Lamprecht, M., & Nagel, S. (2022). Professionalization and organizational problems of sports clubs: Is there a relationship? Current Issues in Sport Science, 7, Article 004. https://doi.org/10.36950/2022ciss004 Winand, M., Zintz, T., Bayle, E., & Robinson, L. (2010). Organizational performance of Olympic sport governing bodies: Dealing with measurement and priorities. Managing Leisure, 15(4), 279–307. https://doi.org/10.1080/13606719.2010.508672
24
Olson, Eric Monroe, Rebecca Duray, Cary Cooper, and Kai Monroe Olson. "Strategy, structure, and culture within the English Premier League." Sport, Business and Management: An International Journal 6, no. 1 (March 14, 2016): 55–75. http://dx.doi.org/10.1108/sbm-11-2013-0040.
Full textAbstract:
Purpose – Prior research has argued that business practices within English football clubs are amateurish and outdated due to the comparatively small size of clubs and the restrictive nature of the cartel-like industry they compete in. But is this true for large EPL clubs (i.e. those with high market valuation and large number of employees)? Do these clubs have the ability to pursue alternative business strategies, and if so, do their organizational structures, cultures, and behavioral norms support the strategic directions they have chosen to pursue? The paper aims to discuss these issues. Design/methodology/approach – This paper evaluates survey responses from 35 executives and business managers within three large EPL clubs. The study utilizes previously validated scales to examine issues of organizational structure, culture, and behavioral norms. Findings – Despite operating within a closed industry, large EPL clubs are not all pursuing identical business strategies. Consistent with contingency theory, the organizational structure, culture, and behavioral norms of large EPL clubs are, for the most part, in line with what the authors would expect to find in successful, large conventional product or service businesses. However, all of the clubs included in this study appear to be following hybrid models each demonstrating characteristics of several alternative competitive strategies simultaneously. Research limitations/implications – This initial study is limited to responses from 35 business executives and managers within three EPL clubs. Practical implications – Although EPL clubs operate within a cartel-like industry, this study shows that business managers within these clubs do have a degree of latitude in choosing between alternative competitive strategies. In order to successfully implement a chosen strategy, business managers must insure that the organizational structure, culture, and behavioral norms within the club’s business group are aligned with the overarching objectives of that strategic choice. Originality/value – Grounded in open systems and contingency theory, the authors challenge the conventional wisdom that because large clubs are in the business of sport they are somehow fundamentally different from other large businesses.
25
Weber, Danielle, Mathew Dick, Li Ming Wen, and Sue Amanatidis. "Promoting Nutrition in Licensed Clubs: A Pilot Project." Australian Journal of Primary Health 8, no. 2 (2002): 102. http://dx.doi.org/10.1071/py02036.
Full textAbstract:
Are licensed clubs a suitable setting to promote nutrition to older (65 years and over) Australians? Licensed clubs are a popular and inexpensive place for older Australians to dine, but meals are often high in fat and low in fibre. Catering staff can also significantly influence customer's choice, but most have a limited knowledge of nutrition. The Health Promotion Unit of Central Sydney Area Health Service (CSAHS) worked with the catering staff of a licensed club to implement changes to serving and cooking practices and to increase awareness of nutrition. An audit tool assessed changes made. Staff members were interviewed regarding the program and changes in nutritional knowledge. Bistro patrons were also surveyed to assess awareness of the promotion. Changes in ingredients and serving practices resulted in a decrease in saturated fat and an increase in fibre in bistro foods. Staff, management and patrons responded positively to the changes. Eighty six percent of patrons thought the bistro should continue to offer healthy choices. This pilot project demonstrates that a licensed club can successfully promote nutrition to older patrons and staff. Although resource intensive, a personal, casual approach worked best. Licensed clubs are a promising setting for nutrition promotion initiatives. Clubs provide access to older people, have a good financial base to fund health promotion programs, and have extensive promotional opportunities to raise awareness of health issues to members and staff.
26
Baker, Jean H. "Getting Right with Women's Suffrage." Journal of the Gilded Age and Progressive Era 5, no. 1 (January 2006): 7–18. http://dx.doi.org/10.1017/s153778140000284x.
Full textAbstract:
My title is a gloss from Everett Dirksen, the long-time, now-deceased U.S. senator from Illinois who encouraged his party “to get right with Abraham Lincoln.” As Republicans drifted away from acknowledging their partisan connection to the sixteenth president, Dirksen appreciated how Lincoln could serve as an invigorating, unifying theme for Republicans in the post-Civil Rights Era. The analogy, of course, is that suffrage history has been similarly marginalized, submerged even within the limited space given to women's history by attention to Progressive Era associations and service groups such as the General Federation of Women's Clubs, the PTA, women's literary clubs, as well as the settlement house movement and the Women's National Republican Club.
27
Çınar, Ikram. "An Examination of Student Club Activities from the Perspective of School Principals and Teachers." World Journal of Education 9, no. 4 (August 25, 2019): 123. http://dx.doi.org/10.5430/wje.v9n4p123.
Full textAbstract:
In this study, the effects of student club activities in high schools in Kars province, Turkey on the development ofstudents’ social skills, democracy and governance skills, recreation education and community service skills wereexamined. The qualitative research technique was used in the study and data were collected with the semi-structuredinterview technique. The data were obtained from 8 school principals and 12 club advisors from different schooltypes determined with the maximum variation sampling method. According to the results, the educators in thesample concluded that the student clubs achieved their objectives in the theme of democracy and governance skillsbut were not effective in the other themes. The reasons for this ineffectiveness emerged as deficiencies in thephysical environment in the schools, lack of time allotted for activities, excessive numbers of students in the clubsand unwillingness of teachers with regard to club activities. It was suggested that if the choice of whether or not toengage in club activities is left to students, the activities in clubs will become more attractive and thus theireffectiveness will increase.
28
Bunnell, JoLene, and Robert Pate. "4-H Afterschool – Making an Impact." Journal of Youth Development 1, no. 1 (June 1, 2006): 78–84. http://dx.doi.org/10.5195/jyd.2006.401.
Full textAbstract:
4-H Afterschool is making a positive impact on youth, families, and their communities. Utah State University Extension has implemented a 4-H Afterschool club at four elementary schools in low-income neighborhoods. At each of the sites, 4-H offers sixteen different project clubs. Survey results indicate that the 4-H Afterschool program is building positive social skills in the youth, providing positive alternatives to idleness and antisocial behavior, and supporting parents in the primary role of care giving. The Afterschool clubs incorporate project activities, a service learning component, and a final showcase for the parents. Youth development professionals, using the experiential learning model of 4-H, can affect positive change within their communities by implementing a 4-H Afterschool program.
29
Kelly, Dan. "Blood and Pancakes: Service Clubs at Century's End." Baffler 11 (June 1998): 35–45. http://dx.doi.org/10.1162/bflr.1998.11.35.
Full text
30
Valiño, Alejandro. "The governance of tennis clubs: Relevant issues." ITF Coaching & Sport Science Review 30, no. 87 (September 6, 2022): 7–13. http://dx.doi.org/10.52383/itfcoaching.v30i87.346.
Full textAbstract:
Sports clubs are an expression of the universally recognised fundamental right of free association without any limitation other than the pursuit of lawful purposes. These organisations play a prominent role in the environment in which tennis takes place. This article shares some relevant aspects concerning the governance of tennis clubs. These include the legal nature of sports clubs, the management of tennis clubs in their sporting and economic aspects, the integration and management of training, competition and education programmes, certain cross-cutting aspects, and the internal organisation and liability regime of the volunteers and managers of tennis clubs. Finally, a brief note on the management of sports service companies is included.
31
Gonçalves, Celina, Rui Biscaia, Abel Correia, and Ana Diniz. "An examination of intentions of recommending fitness centers by user members." Motriz: Revista de Educação Física 20, no. 4 (December 2014): 384–91. http://dx.doi.org/10.1590/s1980-65742014000400004.
Full textAbstract:
The goal of this study was to examine what experiences members have with fitness centers that influence their intentions for recommendation. After item generation and content validity, as well as a pilot test, a survey was conducted among members of five different clubs (n=1750). The questionnaire included measures of service quality attributes, accessibility, well-being in life, well-being in a club, and intentions to recommend a fitness center. Results using a structural equation model provide evidence that only service quality attributes and well-being in a club have positive effect on intentions of users to recommend it. Well-being in life has a negative effect on the intentions for recommendation, while accessibility shows no predictive effect. These findings suggest implications for the management of a club, such as the need to create a pleasant environment and to provide a personalized service directed towards the members' goals in order to improve well-being in a club and contribute to increase the intentions to recommend the fitness centers to others.
32
Sowier-Kasprzyk, Izabella, and S[ł]awomir Kowalski. "Safety of Sports Mass Events in the Context of Creating a Marketing Product." System Safety: Human - Technical Facility - Environment 1, no. 1 (March 1, 2019): 851–58. http://dx.doi.org/10.2478/czoto-2019-0109.
Full textAbstract:
AbstractSafety as a state that gives a sense of confidence and a guarantee of its maintaining may also act as an element motivating to use a product or service, certainty of use of the product and the certainty of using the service. In the second approach, mass-specific services, including sports services related to the operation of sports clubs, are a service specific in terms of security. The entity providing them should ensure the safety of all its participants, from sportsmen to sports spectators. The aim of the article is to present partial results of research results on the relationship between the sense of safety of sports club fans and active participation in a sports event. The research covered a group of 1127 people surveyed in the first half of 2018 using a direct questionnaire on fans of sports teams and research on secondary sources.The main hypothesis is that a sporting event allows to extend a marketing offer to new segments, enrich the expanded sports product, set new pricing strategies and use promotion only when a viewer has a high sense of security. In this approach, it is security from the point of view of the customer that determines the use of a sports service, but also satisfaction, and, in the future, also loyalty.
33
Kim, Dong-Kyu, and Chulhwan Choi. "Social Media Marketing for Professional Soccer Clubs: Focusing on the Quality of the Relationship Between the Club and Fans." Physical Culture and Sport. Studies and Research 96, no. 1 (September 1, 2022): 12–20. http://dx.doi.org/10.2478/pcssr-2022-0015.
Full textAbstract:
Abstract This study investigates how the social networking service (SNS) activities of professional football clubs have affected the quality of the relationship between clubs and fans during the period in which the COVID-19 pandemic caused limited fan service activities. This study selected a sample population of professional football fans, provided by football clubs, who were experienced in using SNSs. Data collected through convenience sampling using 215 questionnaires completed online by respondents were analyzed using frequency, exploratory factor, reliability, correlation, and multivariate regression analyses with SPSS 23.0 and AMOS 22.0. The study’s findings are as follows: among the sub-factors of professional football clubs’ SNS characteristics, interactivity and playfulness have a positive (+) effect on trust, a sub-factor of relationship quality, but information and recentness do not have a significant effect; interactivity, information, and playfulness have a positive (+) effect on immersion, a sub-factor of relationship quality, but recentness does not have a significant effect; and interactivity, information, playfulness, and recentness have a positive (+) effect on satisfaction, a sub-factor of relationship quality. This study provides practical and academic data useful for effective marketing activities by investigating how clubs’ SNS marketing activities can help fans connect with them despite the limitations owing to the COVID-19 pandemic.
34
Behnam, Mohsen, Mikihiro Sato, Bradley J. Baker, Vahid Delshab, and Mathieu Winand. "Connecting Customer Knowledge Management and Intention to Use Sport Services Through Psychological Involvement, Commitment, and Customer Perceived Value." Journal of Sport Management 34, no. 6 (November 1, 2020): 591–603. http://dx.doi.org/10.1123/jsm.2020-0033.
Full textAbstract:
Despite the increasing importance of customer knowledge management (CKM) as a strategic resource for sport service organizations, little sport management research has examined the link between CKM and consumers’ intention to use sport services. Using the psychological continuum model as the theoretical framework, this study examines whether CKM predicts consumers’ intention to use sport services. Participants (N = 686) were recruited from nonprofit sports clubs in Urmia, Iran. Structural equation modeling results revealed positive relationships between CKM, psychological involvement, perceived value, commitment, and intention to use. Furthermore, both CKM and psychological involvement had positive indirect effects on intention to use through perceived value and commitment. Findings from this study highlight the importance of psychological involvement and perceived value in promoting intention to use sport services at nonprofit sports clubs and CKM’s role as a key antecedent.
35
Xiao, Qiaoli, and Yue Wang. "Study on the Spatial Convergence Club and Growth Momentum of China’s Regional Economies." Sustainability 14, no. 19 (October 8, 2022): 12820. http://dx.doi.org/10.3390/su141912820.
Full textAbstract:
The purpose of this paper is to clarify the convergence pattern of China’s regional economies, explore the driving force of their coordinated development, and provide policy suggestions for coordinated and high-quality development. We used nighttime light data from 1992 to 2020 and combined an exploratory spatial data analytical method and a log-t test of a nonlinear time-varying factor model to identify the spatial convergence clubs of regional economic growth and the economic growth drivers of different clubs based on a spatial econometric model. We found that the eastern region is strong while the development of the central, western, and northeastern regions follows China’s long-term trend. Three high-level economic clubs (Shanghai, Jiangsu, and Zhejiang belong to Club 1; Shandong, Hebei, Anhui, Henan, and Liaoning belong to Club 2; Hainan, Fujian, and Guangdong belong to Club 3) have formed in the eastern coastal and central regions, while a low-level one (Inner Mongolia, Hubei, Chongqing, Qinghai, Guizhou, Sichuan, Guangxi, Yunnan, Xizang, Shaanxi, Gansu, Hunan, Ningxia, Xinjiang, Jiangxi, Heilongjiang, and Jilin) has formed in the central, western, and northeastern regions. Beijing, Tianjin, and Shanxi are not convergent. The coordinated development of these regions requires improving the levels of economic growth in the western and northeastern regions to give full play to the role of the Yangtze River Delta as a growth pole and its economic radiation capacity. An analysis of the influence mechanism and spatial spillover effects shows that industrial development and market vitality are the most important driving forces for economic growth. For the low-level club, service industry development, human capital, and resource consumption are also key factors for achieving sustained and stable economic growth.
36
Tomsich, John, and Jeffrey A. Charles. "Service Clubs in American Society: Rotary, Kiwanis, and Lions." American Historical Review 100, no. 3 (June 1995): 956. http://dx.doi.org/10.2307/2168726.
Full text
37
Teng, Chien Chung, Ming Chun Tsai, and Wen Pei. "The critical factor of mobile service in fitness clubs." International Journal of Mobile Communications 19, no. 6 (2021): 772. http://dx.doi.org/10.1504/ijmc.2021.118589.
Full text
38
Pei, Wen, Chien Chung Teng, and MIng Chun Tsai. "The Critical Factor of Mobile Service in Fitness clubs." International Journal of Mobile Communications 19, no. 1 (2021): 1. http://dx.doi.org/10.1504/ijmc.2021.10033285.
Full text
39
Evans, Mark D., and Denise M. Evans. "Community Service Project Planning for ASCE Student Chapters/Clubs." Journal of Professional Issues in Engineering Education and Practice 127, no. 4 (October 2001): 175–83. http://dx.doi.org/10.1061/(asce)1052-3928(2001)127:4(175).
Full text
40
Putney, Clifford. "Service Over Secrecy: How Lodge-Style Fraternalism Yielded Popularity to Men's Service Clubs." Journal of Popular Culture 27, no. 1 (June 1993): 179–90. http://dx.doi.org/10.1111/j.0022-3840.1993.00179.x.
Full text
41
Fu, Shanshan, and Binbin Xu. "Facial Expression Recognition and Beauty Health Management Based on Image Feature Analysis." Mobile Information Systems 2022 (July 8, 2022): 1–11. http://dx.doi.org/10.1155/2022/4336840.
Full textAbstract:
Face recognition can convey a kind of intuitive and rich information to people. With the current Internet security problems becoming more and more prominent today, in order to better effectively guarantee the security of such digital images during Internet transmission, one of the most direct and effective solutions is to recognize the characteristics of such digital information on facial expressions. However, the customer service system of the beauty and health club itself is a customer service software system based on customer experience and marketing management as its core functions. This article discusses the main software design and system realization of the management platform of the beauty and health club customer information service system in the entire operation process from the application development trend of information software. Based on the theoretical research and application development of the current corporate customer business service management system of the beauty and health club, the basic concepts and operating methods of current corporate customers, business service information management, and business service customer management, as well as the corresponding corporate information customer management. The management technology and other issues are first briefly summarized in theory, and then based on the specific business development characteristics of the current beauty and health clubs, the main application functions and specific market requirements of the service company’s corporate customer service management system are analyzed in detail and introduced the related functions of using the software.
42
Putro, Kukuh Hardopo, and Mohd Salleh Aman. "Analysis of Effects of Service Quality and Loyalty on Interest Rates of Basketball Athletes in Sahabat Basketball Club Yogyakarta." HOLISTICA – Journal of Business and Public Administration 11, no. 2 (August 1, 2020): 151–60. http://dx.doi.org/10.2478/hjbpa-2020-0025.
Full textAbstract:
AbstractIn business, especially basketball experience an increased very rapidly, both in terms of quality and quantity in Yogyakarta. Customer as the facilities and services the user pays the cost, much influenced by several internal and external factors. These factors have a major influence on the process of the customer to pay a fee to join and dues in Basketball Clubs. This type of research is descriptive with mixed qualitative and quantitative approach, population in this study is the Athlete Club Basketball “Sahabat” of Yogyakarta, with the number of 20 people, the study sample was determined by random sampling. The technique of collecting data using questionnaires. SPSS.21 using data analysis techniques. While looking at the level of loyalty of respondents to the basketball club Yogyakarta “Sahabat”, 13 of 20 respondents said well (65%) and 7 respondents (35%) had middle loyalty. So from this study showed that customer trust is strongly influenced by the good facilities, appropriate tariffs, staff were nice, the service was very good, and therefore in this study obtained very significant results to customer satisfaction or athletes in the Club Basketball “Sahabat” of Yogyakarta.
43
Barros Filho, Marcos Antonio, Yves de Holanda Batista de Miranda, Jorge Eduardo Maciel Gonçalves da Silva, Victor Henrique Rodrigues Silva, and Carlos Augusto Mulatinho de Queiroz Pedroso. "Satisfacción de los espectadores de fútbol con los juegos y servicios en Brasil." Cuadernos de Psicología del Deporte 22, no. 1 (January 3, 2022): 190–204. http://dx.doi.org/10.6018/cpd.432241.
Full textAbstract:
The objective of this research was to compare the satisfaction with the games and services of soccer club fans in the State of Pernambuco in relation to the Brazilian Championship in the years 2016 to 2019. The sample consisted of 937 fans, collected between the years 2016 to 2019. The collection procedure adopted was the E-survey, where individuals answered the online questionnaire available on the Google Forms platform. The instrument used was a questionnaire composed of three dimensions: 1. Satisfaction with the game; 2. Satisfaction with services; 3. Sociodemographic characterization. For the data analysis, a confirmatory factor analysis was performed to confirm the adjustment of the proposed model, conducted in AMOS software, followed by an ANOVA two-way and a Pearson correlation, performed in the SPSS Statistics software version 24. The refined model presented a good fit to the data [² (8) = 24.75 (p < .001), ²/gl = 3.09, TLI = .99, CFI = .99, GFI = .99, RMSEA = .05, MECVI = .05]. In the satisfaction with the game, it was evident that there are differences in the interaction between club and year, as well as in satisfaction with the service. Evidenced significant correlations between satisfaction with the game and with the service, with emphasis on club 3 (r=.860) and club 2 (r=.718) in 2018. Therefore, it is essential that soccer clubs start to qualify the management of their services, not only the elements linked to the sports result. Keywords: Consumer Behavior; Marketing; Sports. O objetivo desta investigação foi comparar a satisfação com os jogos e serviços dos torcedores de clubes de futebol do Estado de Pernambuco em relação ao Campeonato Brasileiro nos anos de 2016 a 2019. A amostra foi composta por 937 torcedores, coletados entre os anos de 2016 e 2019. O procedimento de coleta adotado foi o E-survey, onde os indivíduos responderam ao questionário online disponível na plataforma Google Forms. O instrumento utilizado foi um questionário composto por três dimensões: 1. Satisfação com o jogo; 2. Satisfação com os serviços; 3. Caracterização sociodemográfica. Para a análise dos dados foi realizada uma análise fatorial confirmatória a fim de confirmar o ajustamento do modelo proposto, conduzida no software AMOS, seguida de uma ANOVA a dois fatores e uma correlação de Pearson, realizadas no software SPSS Statistics versão 24. O modelo refinado apresentou um bom ajustamento aos dados [² (8) = 24.75 (p < .001), ²/gl = 3.09, TLI = .99, CFI = .99, GFI = .99, RMSEA = .05, MECVI = .05]. Na satisfação com o jogo, evidenciou-se que há diferenças na interação entre clube e ano, assim como na satisfação com o serviço. Demostrou-se em sua maioria correlações significativas entre a satisfação com o jogo e com o serviço, com destaque para o clube 3 (r=.860) e o clube 2 (r=.718) em 2018. Portanto, é fundamental que os clubes de futebol passem a qualificar a gestão dos seus serviços, não só os elementos ligados ao resultado esportivo. El objetivo de esta investigación fue comparar la satisfacción con los juegos y servicios de los fanáticos de los clubes de fútbol en el Estado de Pernambuco en relación con el Campeonato Brasileño en los años 2016 a 2019. La muestra consistió en 937 aficionados, recolectados entre los años 2016 a 2019. El procedimiento de recolección adoptado fue la encuesta electrónica, donde las personas respondieron el cuestionario en línea disponible en la plataforma Google Forms. El instrumento utilizado fue un cuestionario compuesto por tres dimensiones: 1. Satisfacción con el juego; 2. Satisfacción con los servicios; 3. Caracterización sociodemográfica. Para el análisis de datos, se realizó un análisis factorial confirmatorio para confirmar el ajuste del modelo propuesto, realizado en el software AMOS, seguido de un ANOVA de dos vías y una correlación de Pearson, realizado en el software SPSS Statistics versión 24. O El modelo refinado presentó un buen ajuste a los datos [² (8) = 24.75 (p < .001), ²/gl = 3.09, TLI = .99, CFI = .99, GFI = .99, RMSEA = .05, MECVI = .05]. En la satisfacción con el juego, fue evidente que existen diferencias en la interacción entre el club y el año, así como en la satisfacción con el servicio. Fue demostrado correlaciones significativas entre la satisfacción con el juego y el servicio, con énfasis en el club 3 (r = .860) y el club 2 (r = .718) en 2018. Por lo tanto, es esencial que los clubes de fútbol comiencen a calificar la gestión de sus servicios, no solo los elementos vinculados al resultado deportivo.
44
Liebfreund, Meghan D., and Melissa Wrenn. "Group Membership and Talk Quality in University Book Clubs." Journal for Learning and Teaching in Higher Education 1, no. 3 (2022): 1–15. http://dx.doi.org/10.29311/jlthe.v1i3.3091.
Full textAbstract:
A critical issue in teacher education is supporting pre-service teachers in their ability to understand and support diverse learners. This study examined the discussions pre-service teachers engaged in during book clubs about multicultural literature to determine how we, as educators, can support discussions that can lead to participants deepening their understandings of the texts and considering multiple perspectives. Specifically, the research question addressed how group composition in the book clubs influenced the quality of talk surrounding multicultural children’s literature. The discussions included 39 participants (students = 26, faculty = 9, staff = 4). The groups that included faculty and staff with students, compared to student-only groups, engaged in higher quality discussions in all areas examined. These include cooperation and collaboration, reason and logic, information and evidence, and perspectives and voice. Implications are discussed for using book clubs as a pedagogical tool to support teacher education around complex issues of diversity and inclusion in our classrooms.
45
Lin, Tzu-Yu, and Seiichi Sakuno. "Service Quality for Sports and Active Aging in Japanese Community Sports Clubs." International Journal of Environmental Research and Public Health 17, no. 22 (November 10, 2020): 8313. http://dx.doi.org/10.3390/ijerph17228313.
Full textAbstract:
(1) Background: This study aims to examine the association between service quality for sports and active aging and the impacts on different age cohorts; (2) Methods: This cross-sectional study used a convenience sample of 545 Japanese community sports club (CSC) members over 60 years old, recruited from across eight CSCs in Japan between 2012–2013. A self-administered questionnaire was used to measure the self-reported health status of the elderly, evaluations to CSCs, demographic characteristics, and information on sports programs; (3) Results: The results of multiple logistic regression showed that domains of general evaluation for sports (OR = 1.942 and 95% CI 1.336~2.824), benefits of sports (OR = 1.659 and 95% CI 1.344~2.047), and management in sports (OR = 1.273 and 95% CI 1.011~1.603) were important for club members aged 60–64, the young-old, and the old-old, respectively. With a reduced model for elderly members, stratified analyses showed a significant impact of service quality for sports on active aged people in the benefits and management domains, regardless of sociodemographic information or club participation behavior; (4) Conclusions: The findings suggest that the services encountered in sports are key to promoting health in a community. Service quality in age segmentation should be considered to promote and manage active aging in the future
46
King, Pete. "How have after-school clubs adapted in the United Kingdom post-March lockdown?" Journal of Childhood, Education & Society 2, no. 2 (July 16, 2021): 106–16. http://dx.doi.org/10.37291/2717638x.202122100.
Full textAbstract:
After-school clubs have provided an important childcare service for parents and carers where children are provided with an environment to play once the school day has finished. When the United Kingdom went into lockdown in March 2020, all children’s services closed that included the childcare provision of after-school clubs. When they re-opened in between July and September 2020, changes had to be implemented to meet Government restrictions. This study from 54 respondents working in the childcare sector identified changes within four themes: maintain service; bubbles; play space and play behaviour. This has resulted in an increase hygiene measures, staffing and amount of space for individual children, however, there is a decreased in the number of children attending, the resources and activities on offer and movement within the place space. Although after-school childcare is still being offered, there is financial concern on their viability and sustainability as parental demand may drop which has implications in providing a unique environment where children of different ages and abilities mix.
47
Campos, Francisco, Fernando Martins, Ricardo Gomes, Tomás Zylberberg, Stefan Mendes, and António Damásio. "Importância atribuída no fitness segundo o rendimento líquido mensal dos praticantes (The importance given in fitness according to the participants income)." Retos, no. 40 (November 11, 2020): 336–43. http://dx.doi.org/10.47197/retos.v1i40.81957.
Full textAbstract:
A participação em health clubs e academias de fitness tem ganho prevalência nos índices de prática desportiva em Portugal ao longo dos últimos anos, e os proprietários dos ginásios e health clubs competem, para atrair para as suas instalações, cada vez mais clientes. O conhecimento acerca do que os clientes esperam do serviço desempenha um papel-chave na adequação do serviço prestado em função do público-alvo. O objetivo deste estudo é caracterizar e comparar a importância atribuída à qualidade dos instrutores, qualidade dos serviços e motivos para a prática, segundo o rendimento líquido mensal. Participaram no estudo 560 praticantes de atividades de fitness, divididos em 7 grupos. Foi utilizado o questionário “Importância Atribuída no Fitness - Motivos de Prática, Qualidade do Serviço e Qualidade do Instrutor”. Em termos gerais, os resultados mostram que os praticantes com maior rendimento apresentam valores mais altos de importância atribuída, nas três dimensões do questionário, particularmente nos Motivos de Prática. “Para melhorar a minha saúde em termos gerais” é mais importante para os clientes com rendimento superior (F = 2.440; p = 0.025; η2 = 0.027), como “para relaxar em termos mentais” (F = 3.815; p = 0.001; η2 = 0.042). Na dimensão Qualidade do Instrutor, “empatia” é mais relevante para clientes com maior rendimento (F = 2.196; p = 0.042; η2 = 0.024). Os proprietários de ginásios e health clubs podem utilizar estes resultados para adaptar o serviço às necessidades e expectativas dos clientes.
Abstract: Participation in health clubs and fitness centres have gained prevalence in the overall Portuguese sport participation ratios over the past years, and gym and health club owners compete to attract even more clients to their facilities. Knowledge about what clients expect from fitness services plays a key role in adjusting fitness services to their target population. The aim of this study is to characterise and compare the importance given to the quality of instructors, the quality of services and reasons for practice of fitness clients, according to income. 560 fitness clients participated in this study, divided in 7 income groups. The questionnaire “Importance given in Fitness - Reasons for Practice, Service Quality and Quality of Instructors” was used. Overall results show that clients with higher income show higher values in all three dimensions of the questionnaire, particularly in Reasons for Practice. “To stay or improve health or wellbeing” is regarded as more important for higher income clients (F = 2.440; p = 0.025; η2 = 0.027), as it is “to mentally relax” (F = 3.815; p = 0.001; η2 = 0.042). In the dimension Instructor Quality, “empathy” is more relevant for higher income clients (F = 2.196; p = 0.042; η2 = 0.024). Gym and health club owners may use these results to adapt their services to the clients’ needs and expectations.
48
Arslan, Ahmad, Ismail Golgeci, Lauri Haapanen, Shlomo Tarba, Cary Cooper, and William Y. Degbey. "Cause-related marketing, legitimacy and internationalization of professional service firms." International Marketing Review 37, no. 5 (January 24, 2020): 885–99. http://dx.doi.org/10.1108/imr-05-2019-0143.
Full textAbstract:
Purpose The purpose of this paper is to address the role of legitimacy in internationalization to Africa of a Finnish professional service microfirm, which uses cause-related marketing (CRM) as the business model. Design/methodology/approach The paper consists of a single case study of a microfirm (two employees) originating from Finland, which has successfully internationalized to many African countries. Due to the uniqueness of the context, the authors use semi-structured interviews to collect founders’ insights to the issue being addressed. Moreover, along with interviews, secondary sources related to football talent scouting in Africa are also utilized in the paper. Findings The authors found that the case company was established with the aim of helping and uplifting poor African footballers, so the business model is CRM. It has scouted many of them for professional football clubs in Europe. The authors further found that sociopolitical legitimacy plays a major role in dealing with African footballers and local stakeholders, while cognitive legitimacy helped the case firm gain the trust of European football clubs. Originality/value Internationalization of microfirms operating in the service sector is a rather under-researched area compared to the internationalization of SMEs and large MNEs. The paper is one of the first to study internationalization of a professional service microfirm involved in scouting football talent in Africa and matchmaking them with European football clubs. It contributes to extant CRM and internationalization literature by being one of the first to analyze a firm whose business model revolves around CRM and discussing specific roles of different kinds of legitimacies needed for internationalization to Africa in this specific service sector.
49
Xie, Yi, Shijun Xu, and Yanping Yang. "Research on transformation and upgrading of Liuzhou fitness industry under the “Internet +” service platform." MATEC Web of Conferences 336 (2021): 09029. http://dx.doi.org/10.1051/matecconf/202133609029.
Full textAbstract:
Under the current situation of prevention and control Corona Virus Disease 2019(COVID-19), the development of fitness industry in Liuzhou is analyzed, and the survival environment, management, coaches' quality and reasons for the closure of the club are analyzed. The results show that Liuzhou fitness market is greatly affected by the economic and social environment, and the seemingly prosperous fitness market has met with bottlenecks, and its operation is in danger. Taking “Internet+” as a new power engine, we should build a service platform of Liuzhou fitness alliance, strengthen the supply side reform such as management and coach quality, increase effective supply of high quality, and guide clubs to play their own advantages to develop differentiated competition, which is an effective way to promote the transformation and upgrading of traditional fitness industry.
50
YAMAZAKI, Toshio, and Hiroyuki KOHSAKA. "An Analysis for Service Area of Sport Clubs Using GIS." Theory and Applications of GIS 4, no. 1 (1996): 27–36. http://dx.doi.org/10.5638/thagis.4.27.
Full text