Relevant bibliographies by topics / Service clubs

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Service clubs'

Author: Grafiati
Published: 4 June 2021
Last updated: 20 February 2023

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Journal articles on the topic "Service clubs"

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Kou, Xiaonan, Amir Daniel Hayat, Debra J. Mesch, and Una Okonkwo Osili. "The Global Dynamics of Gender and Philanthropy in Membership Associations." Nonprofit and Voluntary Sector Quarterly 43, no. 2_suppl (September 24, 2013): 18S—38S. http://dx.doi.org/10.1177/0899764013502583.

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This study investigates how women influence charitable giving in a large, international voluntary service organization—Lions Clubs International (LCI). Data were collected from a survey of Lions clubs members in 14 countries to assess the impact of both micro- and macro-level factors on charitable giving. Probit and Tobit models are used to determine the probability of giving as well as the amount of money donated to the Lions Clubs International Foundation. Results indicate that belonging to a club where at least half of the members are female and where we see an increase in the percent growth in female membership in the respondent’s country are associated with both a greater likelihood of donating as well as giving more to this international service club. Findings from our study have direct implications for voluntary service organizations, particularly with regard to issues of organizational culture, as more service organizations recruit female members.
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Jiang, Mei, and Jian Hou. "Research on Innovations of the Service Mode of Reading Clubs in University Libraries." Journal of Education, Humanities and Social Sciences 6 (December 31, 2022): 5–8. http://dx.doi.org/10.54097/ehss.v6i.4033.

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The book club provides a platform to set shared reading lists so as to facilitate communications among book-lovers. Their communications comes in cycles, aiming to exchange ideas, expand horizons, share knowledge and improve literacy. Based on the practical experience of the book clubs in university libraries nearby, this paper adopts the comparative analysis method to study the causes and influencing factors of the emergence and development of the book clubs. It also studies the functions and responsibilities of the university libraries as well as its influences, the attitude and efforts of the universities in forming a scholarly campus. The university library should take the initiative to hold the reading club and the universities are supposed to increase the policy support and financial support for the reading clubs.
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Okere, Nwanneka Ebelechukwu, Judith Meta, Werner Maokola, Giulia Martelli, Eric van Praag, Denise Naniche, Gabriela B. Gomez, et al. "Quality of care in a differentiated HIV service delivery intervention in Tanzania: A mixed-methods study." PLOS ONE 17, no. 3 (March 15, 2022): e0265307. http://dx.doi.org/10.1371/journal.pone.0265307.

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Background Differentiated service delivery (DSD) offers benefits to people living with HIV (improved access, peer support), and the health system (clinic decongestion, efficient service delivery). ART clubs, 15–30 clients who usually meet within the community, are one of the most common DSD options. However, evidence about the quality of care (QoC) delivered in ART clubs is still limited. Materials and methods We conducted a concurrent triangulation mixed-methods study as part of the Test & Treat project in northwest Tanzania. We surveyed QoC among stable clients and health care workers (HCW) comparing between clinics and clubs. Using a Donabedian framework we structured the analysis into three levels of assessment: structure (staff, equipment, supplies, venue), processes (time-spent, screenings, information, HCW-attitude), and outcomes (viral load, CD4 count, retention, self-worth). Results We surveyed 629 clients (40% in club) and conducted eight focus group discussions, while 24 HCW (25% in club) were surveyed and 22 individual interviews were conducted. Quantitative results revealed that in terms of structure, clubs fared better than clinics except for perceived adequacy of service delivery venue (94.4% vs 50.0%, p = 0.013). For processes, time spent receiving care was significantly more in clinics than clubs (119.9 vs 49.9 minutes). Regarding outcomes, retention was higher in the clubs (97.6% vs 100%), while the proportion of clients with recent viral load <50 copies/ml was higher in clinics (100% vs 94.4%). Qualitative results indicated that quality care was perceived similarly among clients in clinics and clubs but for different reasons. Clinics were generally perceived as places with expertise and clubs as efficient places with peer support and empathy. In describing QoC, HCW emphasized structure-related attributes while clients focused on processes. Outcomes-related themes such as improved client health status, self-worth, and confidentiality were similarly perceived across clients and HCW. Conclusion We found better structure and process of care in clubs than clinics with comparable outcomes. While QoC was perceived similarly in clinics and clubs, its meaning was understood differently between clients. DSD catered to the individual needs of clients, either technical care in the clinic or proximate and social care in the club. Our findings highlight that both clinic and DSD care are required as many elements of QoC were individually perceived.
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Xu, Karen Kaijuan, Kenny Kuanchou Chen, Euisoo Kim, Jerónimo García-Fernández, John Nauright, and James J. Zhang. "Dimensions of Service Quality in Health-Fitness Clubs in China." International Journal of Environmental Research and Public Health 18, no. 20 (October 9, 2021): 10567. http://dx.doi.org/10.3390/ijerph182010567.

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The purpose of this study was to explore the dimensions of service quality in fitness clubs in China and examine their impact on customer satisfaction. In Phase I of the study, we collected qualitative data from online comments related to service quality in 30 Tera Wellness clubs in Shanghai (k = 6252). Conducting content analysis, we synthesized the information and identified preliminary themes and formulated measurement statements. Phase II implemented a series of quantitative research procedures to examine the measurement properties of statements developed in Phase I. Conducting exploratory factor analysis, confirmatory factor analysis, and structural equation modeling analyses based on responses of club members (N = 533), we identified a total of 27 items in six dimensions: service recovery, service assurance, facility function, program operation, instructor quality, and staff performance. These factors significantly (p < 0.05) predicted customer satisfaction with fitness clubs in China. The findings highlight the importance of high-quality service delivery, service recovery, and service assurance and pinpoint specific areas for improvement.
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Komskienė, Diana, and Biruta Švagždienė. "SPORTO KLUBŲ VYSTYMO IR VARTOTOJŲ POREIKIŲ DERMĖ: MOKSLINIŲ INTERESŲ ASPEKTAS." Laisvalaikio tyrimai 2, no. 2 (2013): 1–10. http://dx.doi.org/10.33607/elt.v2i2.187.

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One of the main preconditions of successful coherence between the development of sports clubs and consumer needs is the satisfaction of consumers’ needs and expectations by improving the quality of services. Quality of services develops customer loyalty, ensures the attraction of potential users, employee satisfaction, and the formation of a positive image in the market. On the basis of research results, the paper presents coherence factors of sports clubs development and consumer needs. It discusses to what extent this determines the peculiarities of activities. It is considered that one of the most important factors stimulating the development of sports clubs and organizations, competing with each other, maintaining or helping to conquer the markets, is the satisfaction of consumer needs. However, the needs of consumers of sports clubs are usually analysed through the dimensions of quality (Bodet, 2006). Quality creates the image of the sports clubs, and it has a direct impact on business productivity, profit growth and consumers’ satisfaction. Research methods applied were the analysis of scientific literature, systemization and generalization. The research approach was qualitative. Content analysis was applied. The research emphasis was on the demand of sports clubs services, loyalty to the club, consumers’ needs and motivation. The development of sports clubs is the consumer’s perceived utility, which is created by the service providers’ attempts, using a variety of communication efforts and promotion means. All services at sports clubs can be classified into three groups: 1) basic services, 2) additional peripheral services, and 3) supporting services, known as special and recreational services. Furthermore, research on the market should be further continued in order to better understand the expectations of consumers and to meet their needs.
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Hwang, Jinsoo, Heesup Han, and Seung-woo Choo. "A strategy for the development of the private country club: focusing on brand prestige." International Journal of Contemporary Hospitality Management 27, no. 8 (November 9, 2015): 1927–48. http://dx.doi.org/10.1108/ijchm-07-2014-0353.

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Purpose – The purpose of this study was to examine the antecedents and consequences of brand prestige in the private country club industry. More specifically, it was proposed that five attributes of a private country club form brand prestige: golf course conditions, service quality during a round, food and beverage cart service, golf shop and clubhouse food and beverage service. In addition, it was also hypothesized that brand prestige can result in three managerial outcomes: social value, brand attachment and brand loyalty. During the theory-building process, it was proposed that brand consciousness moderates the relationship between brand prestige and its outcome variables. Design/methodology/approach – Based on the theoretical relationships between the conceptual constructs, a model was proposed and then tested utilizing data collected from 290 amateur golfers in the USA. Findings – Data analysis results show that four attributes of a private country club (all except for food and beverage cart service) help to enhance brand prestige and, thus, aid in the creation of social value, brand attachment and brand loyalty. Lastly, brand consciousness plays a moderating role in the relationship between brand prestige and brand loyalty. Practical implications – First, private country clubs are required to consider golf course management before (e.g. hiring top golf architects) and after operating the club (e.g. hiring competent golf course managers). Second, private country clubs need golf course rangers with much experience who can properly manage pace of play. Third, the golf shop needs to prepare diverse souvenirs that well symbolize the private country club. Fourth, the clubhouse at private country clubs needs to provide services at the same level as that found in fine dining restaurants. Originality/value – Despite the important role played by the prestigious image, no research has attempted to empirically test its influence on the private country club industry. Therefore, this study is the first to apply the concept of brand prestige to the private country club industry. In this regard, the study extends the existing literature on brand prestige by finding the antecedents and consequences in the private country club industry.
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Chuang, Yi-Fei, and Yang-Fei Tai. "Membership-based consumer switching intentions and benefit exchange theory." International Journal of Contemporary Hospitality Management 28, no. 7 (July 11, 2016): 1361–90. http://dx.doi.org/10.1108/ijchm-10-2014-0514.

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Purpose This research aims to predict private club members’ intentions to switch service providers based on the benefit exchange theory through a structural model with a second-order factor. Design/methodology/approach This study uses a qualitative procedure to develop a functional, social and psychological model based on the benefit exchange and switching intention literatures. A further quantitative analysis surveyed a sample of 366 private club members and assessed the usefulness of this model. Findings The results of the confirmatory factor analysis and structural equation modeling indicate that social benefits have a stronger impact on switching intention than loss of functional benefits under the context of a high level of interaction between members and between members and service providers. In addition, they confirm the moderating effects of psychological benefits on the relationship between functional benefits and switching intention. Practical implications The findings indicate that members are unlikely to switch if there are positive word of mouth and interpersonal interactions between members and the club (social benefits). Even if they are disappointed with the functional benefits of the club’s products or services, they may still choose to stay with it owing to psychological benefits affecting their decision to switch. The findings offer managerial insights into utilizing relationship marketing activities to strengthen interpersonal relationships, word of mouth, trust, commitment and emotional factors to retain members. Originality/value This research confirms that the benefit exchange theory can explain members’ intentions to switch from their current clubs and provides valuable recommendations to managers on retaining their clubs’ members. Because the switching intentions of club members have not previously been adequately studied, this study fills an important gap in the literature.
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Tamayo, David. "From Rotary Club to Sowers of Friendship." Mexican Studies/Estudios Mexicanos 36, no. 1-2 (2020): 68–96. http://dx.doi.org/10.1525/msem.2020.36.1-2.68.

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This article examines the political activism of conservative civil society in postrevolutionary Mexico through the lens of American service clubs. It focuses on the case of the Rotary Club of Monterrey, which gathered the city's industrial elites and some of the most vocal opponents of the Mexican state, particularly the presidency of Lázaro Cárdenas (1934–40). Monterrey is significant because of its economic and political clout; by the 1930s, it was the powerhouse of heavy industry and in the 1940s a key center of support for the Partido Acción Nacional. After Monterrey Rotarians dissolved their club in 1936, following a disagreement with Rotary International's policy against political involvement, they regrouped and established throughout Mexico the only service club that blended pro-business goals with right-wing hispanidad ideology: the Club Sembradores de Amistad. This story illustrates how conservative civil society in Mexico adopted seemingly contradictory transnational influences (Catholic Hispanist thought and American service clubs) to challenge the postrevolutionary state in a less confrontational way.
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Frankl, P. J. L. "The Early Years of the Mombasa Club: A Home Away From Home for European-Christians." History in Africa 28 (2001): 71–81. http://dx.doi.org/10.2307/3172208.

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The word “club” as employed in “Mombasa Club” derives from the late eighteenth century and signifies “an association of people formed mainly for social purposes and having premises, providing meals, temporary accommodation, etc., for the use of members.” The early nineteenth century saw a spate of new London clubs such as the Travellers in 1819 (for gentlemen who had traveled abroad), and in 1824 both the Athenaeum (the most intellectually elite of all the London clubs), and the Oriental (founded by officers in the service of the East India Company who were not eligible for the military clubs of Pall Mall). One purpose of these clubs was to give gentlemen living space from which their womenfolk were excluded. The expansion of a new British empire, from the beginning of Queen Victoria's long reign, saw the establishment of “English” clubs in Asia (especially in the Indian subcontinent) and in Africa (especially from Cape Town to Cairo). A major purpose of these “English” clubs abroad was to give members living space from which natives were excluded. The Mombasa Club, dating from the end of Queen Victoria's reign, fits into this pattern.
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Mukumbang, Ferdinand C., Sibusiso Ndlovu, and Brian van Wyk. "Comparing Patients’ Experiences in Three Differentiated Service Delivery Models for HIV Treatment in South Africa." Qualitative Health Research 32, no. 2 (December 15, 2021): 238–54. http://dx.doi.org/10.1177/10497323211050371.

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Differentiated service delivery for HIV treatment seeks to enhance medication adherence while respecting the preferences of people living with HIV. Nevertheless, patients’ experiences of using these differentiated service delivery models or approaches have not been qualitatively compared. Underpinned by the tenets of descriptive phenomenology, we explored and compared the experiences of patients in three differentiated service delivery models using the National Health Services’ Patient Experience Framework. Data were collected from 68 purposively selected people living with HIV receiving care in facility adherence clubs, community adherence clubs, and quick pharmacy pick-up. Using the constant comparative thematic analysis approach, we compared themes identified across the different participant groups. Compared to facility adherence clubs and community adherence clubs, patients in the quick pharmacy pick-up model experienced less information sharing; communication and education; and emotional/psychological support. Patients’ positive experience with a differentiated service delivery model is based on how well the model fits into their HIV disease self-management goals.
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Dissertations / Theses on the topic "Service clubs"

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Nathan, Sarah Katheryn. "Making "We Serve" an Inclusive Mission: How the Fargo Lions Club Integrated Women into Full Membership." Thesis, Connect to resource online, 2009. http://hdl.handle.net/1805/1948.

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Thesis (M.A.)--Indiana University, 2009.
Title from screen (viewed on September 30, 2009). Department of Philanthropic Studies, Indiana University-Purdue University Indianapolis (IUPUI). Advisor(s): Frances A Huehls. Includes vita. Includes bibliographical references (leaves 51-53).
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Eschner, Marie-Christine [Verfasser], Gunilla [Akademischer Betreuer] Budde, and Thomas [Akademischer Betreuer] Etzemüller. "Service Clubs nach 1945 - Stätten der Bürgerlichkeit? / Marie-Christine Eschner ; Gunilla Budde, Thomas Etzemüller." Oldenburg : BIS der Universität Oldenburg, 2019. http://d-nb.info/1240383681/34.

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Schemm-Gregory, Reto. "Europa als ein Club voller Clubs : eine clubtheoretische Betrachtung des politischen Systems der Europäischen Union /." Frankfurtam Main [u.a.] : Lang, 2010. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=020208863&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Barreiros, Sandra Isabel Pantalona. "A implementação do serviço online em ginásios/health clubs: perspetiva do cliente." Master's thesis, Universidade de Évora, 2022. http://hdl.handle.net/10174/31358.

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Um problema de saúde pública, caracterizado pela transmissão do vírus SarS-Cov-2 (Covid-19), causou uma pandemia a nível mundial. Várias medidas têm sido adotadas para conter a sua propagação, sendo umas destas medidas o confinamento, que, por consequência, fez aumentar consideravelmente o uso das ferramentas de comunicação à distância em diversas áreas de atividade. O setor da atividade física e lazer, foi um dos que procurou adaptar-se às circunstâncias, focando-se nos serviços online. O objetivo deste estudo foi conhecer o potencial do serviço online nos ginásios e health clubs, caracterizando o perfil dos potencias clientes e clientes que usufruem deste tipo de serviço, evidenciando as suas motivações para aderir ao mesmo e a sua utilidade. Foi aplicado um questionário anónimo a 358 indivíduos, dividido em 2 grupos, (Potenciais clientes, N=202; clientes, N=158). Foi ainda analisado o potencial interesse em adquirir o serviço online, através da caracterização do serviço já existente e a utilidade do mesmo. Os resultados apontam para que as principais motivações dos potenciais clientes do serviço são essencialmente intrínsecas, relacionadas à dimensão prática (exercício físico), dimensão psicológica e pessoal. As variáveis “Serviço de avaliação física”; “Listagem de exercícios”; “Serviço de Personal Trainer”; Consultas de nutrição”; “descrição e objetivo de treino”; “Período de duração do treino”, “Níveis de intensidade de exercícios”; “Calendário de treinos”, “relatórios diários de atividade”, “inclusão de objetivos”; “Password”; “Cloud” e “Multibanco” foram consideradas as variáveis com maior potencial de interesse e utilidade. A análise empreendida é relevante para os gestores e diretores de ginásios e health clubs, uma vez que, não só permite elaborar planos de marketing mais eficazes, adequando o serviço online aos diferentes tipos de clientes, como também aumentar a especialização do serviço, o nível de satisfação do cliente e, consequentemente, as taxas de fidelização; The implementation of the online Service in Gymnasiums / health clubs: Customer ABSTRACT: A public health problem, characterized by the transmission of the SarS-Cov-2 virus (Covid-19), has caused a worldwide pandemic. Several measures have been adopted to contain the spread, one of which is the confinement, which as a result, has considerably increased the use of distance communication tools in various areas of activity. The physical activity and leisure sector was one of those that sought to adapt to the circumstances, focusing on online services. The aim of this study was to discover the potential of online services in gyms and health clubs, characterizing the profile of potential customers and customers who enjoy this type of service, evidencing their motivations to adhere to it and its usefulness. An anonymous questionnaire was applied to 358 individuals, divided into 2 groups, (Potential clients, N=202; clients, N=158). It was also analyzed the potential interest in acquiring the online service, through the characterization of the existing service and its usefulness. The results indicate that the main motivations of potential service clients are essentially intrinsic, related to the practical dimension (physical exercise), psychological and personal dimension. The variables “Physical assessment service"; "Exercise library"; "Personal Trainer Service"; “Nutrition consultations"; "description and training objective"; "Duration of training", "Exercise intensity levels"; "Training schedule", "daily activity reports", "inclusion of objectives"; "Password"; "Cloud" and "ATM" were considered the variables with the greatest potential for interest and usefulness. The analysis undertaken is relevant for managers and directors of gyms and health clubs, since it not only allows the development of more effective marketing plans, adapting the online service to different types of customers, but also increases the specialization of the service, the level of customer satisfaction and, consequently, loyalty rates.
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Gurbuz, Bulent. "The Reliability And Validity Of The Turkish Version Of The Service Quality Assessment Scale." Master's thesis, METU, 2003. http://etd.lib.metu.edu.tr/upload/2/1033844/index.pdf.

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The purpose of this study was to test the reliability and validity of the Turkish version of the Service Quality Assessment Scale (SQAS). The participants of this study constituted of 338 male (53.1%) and 298 female (46.9%) health-fitness club&rsquo
s members. The Confirmatory Factor Analysis (CFA) was used to examine the factor structure of the SQAS instrument, which assess the service quality of health-fitness clubs. Six-factor model of SQAS was analyzed based on the Maximum Likelihood (ML) estimation method. The goodness-of-fit indices of the model were admissible: for the expectation model Root Mean Square Error of Approximation (RMSEA) was = .067, Standardized Root Mean Square Residual (SRMR) was = .056, and both the Comparative Fit Index (CFI), the Incremental Fit Index (IFI), besides the Non-Normed Fit Index (NNFI) was = .95. For the perception model RMSEA was = .059, SRMR was = .054, and both the CFI, the IFI, as well as the NNFI was = .96. It was concluded that all of the goodness-of-fit indices of both the expectation and perception model were admissible, with the perception model slight better than the expectation model. The composite reliability and variance extracted was also calculated for expectation and perception model. Analysis indicated that CR values were all above .70 for both expectation model (.74 to 1.00) and perception model (.73 to 1.00). The variance extracted values with the exception of Child Care were comparatively lower than the .50 standard. The present study demonstrated that the SQAS with six-factor model appears to be a reliable and valid instrument to measure the service quality of health-fitness clubs.
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Ferreira, Helen de Montille. "Rede social e capital social em um clube de serviço: o caso do Rotary Club São Paulo Avenida Paulista." Pontifícia Universidade Católica de São Paulo, 2010. https://tede2.pucsp.br/handle/handle/955.

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Made available in DSpace on 2016-04-25T16:44:14Z (GMT). No. of bitstreams: 1 Helen de Montille Ferreira.pdf: 3880375 bytes, checksum: 5e00b4027d62f1629c7a7f3517903bce (MD5) Previous issue date: 2010-10-13
A service club is a voluntary association of individuals, professionals with a common goal. It is an area of civic and political socialization where its members implement citizenship. Rotary International is one of the largest service club in the world with 105 years of existence. It has been conducted a quantitative and qualitative research to verify the characteristics of a service club of Rotary International, Rotary Club São Paulo Avenida Paulista, which develops social projects in various areas relevant to society. It is presented the socio-economic relations of the associates and relationships that they lay in the formulation and implementation of social projects. The analysis of network and social capital is the pillar of support of the members for the existence of social relevance. It discusses the importance of partnerships in the implementation of projects. The donation system, that permeates the club, brings an understanding for the commitment of the volunteers involved. Through network analysis it has been verified the internal and external relationships of the club, as well as the movement of capital by reciprocity and the motivations of volunteers. The research has revealed that the associate profile is a well established businessman, interested in using their profession to improve the quality of life of society. The internal network between members, reveals a leadership based on knowledge. The leadership does not follow the hierarchical structure of the club. The national and international network has proved to be small without large amounts of bonds. There are subgroups where the members participate in several at once. Social capital highlights the cooperation and trust between members of the international organization. The associates use the individual networks to implement the projects. There is a retribution of volunteer work performed, proving the theory of giving supports and motivates members
Um clube de serviço é uma associação voluntária de pessoas, profissionais, com um objetivo comum. É um espaço de socialização política e cívica onde seus associados implementam a cidadania. O Rotary Internacional é um dos maiores clubes de serviços no mundo, com 105 anos de existência. Foi feita uma pesquisa quantitativa e qualitativa para verificar as características de um clube de serviço do Rotary Internacional, o Rotary Club São Paulo Avenida Paulista, que elabora projetos sociais relevantes em diversas áreas para a sociedade. É apresentado o perfil sócio-econômico dos associados e as relações que eles estabelecem na formulação e execução dos projetos sociais. A análise da rede e do capital social constitui o pilar de sustentação dos associados para existência de projetos sociais de relevância. Discute-se a importância das parcerias na execução dos projetos. O sistema de dádiva que permeia o clube traz um entendimento sobre o comprometimento dos associados voluntários. Mediante a análise da rede, verificaram-se os relacionamentos internos e externos do clube, assim como a circulação do capital social pela reciprocidade e pelas motivações dos voluntários. A pesquisa revelou que o perfil do associado é o de um empresário já bem estabelecido, interessado em realizar por meio de sua profissão a melhoria de qualidade de vida da sociedade. A rede interna entre os associados revela uma liderança baseada no conhecimento e não na estrutura hierárquica do clube. A rede nacional e internacional revelou-se pequena, sem grande quantidade de laços. As motivações formam subgrupos nos quais os associados podem participar em vários ao mesmo tempo. O capital social evidencia a cooperação e a confiança existente entre os membros da organização internacional. Os associados se utilizam de suas redes individuais para implementar os projetos. Existe uma retribuição do trabalho voluntário efetuado, comprovando a teoria da dádiva como sustentação da motivação dos associados
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Bernotaitė, Laura, and Rasa Čerškutė. "Lankomiausių Šiaulių miesto pramogų klubų paslaugų kokybės įvertinimas: klientų nuomonių analizė." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2009. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2009~D_20090827_105955-81387.

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Magistro darbe yra iškelta Šiaulių miesto pramogų klubų rinkos teikiamų paslaugų kokybės problema. Darbe išanalizuota ir susisteminta įvairių tiek Lietuvos, tiek ir užsienio autorių publikuota medžiaga bei atlikti tyrimai, susiję su paslaugų marketingu bei kokybe, vartotojų elgsena. Darbe išsamiai išanalizuota paslaugų koncepcijos esmė bei paslaugų marketingo komplekso išskirtinumas. Darbe plačiai analizuojama paslaugų kokybė teoriniu aspektu, atlikta paslaugų kokybės modelių analizė, analizuotas paslaugų kokybės valdymas bei apibrėžiama aptarnavimo svarba paslaugų sferoje. Tyrimo metu išsiaiškinta, kad suformuluota mokslinio tyrimo hipotezė nepasitvirtina, kadangi dauguma apklaustų pramogų klubų klientų yra patenkinti Šiaulių miesto pramogų klubų teikiamų paslaugų kokybe ir ji tenkina klientų poreikius.
This master‘s work analyzes the quality of the service in the recreational clubs of Siauliai. The material of the foreign authors and Lithuanian ones has been analyzed and structured. Also, the research, involving service marketing, quality and customer behaviour is made. The essence of the service conception and the oneness of the complex of the service marketing is particularly analyzed. Moreover, the paper theoretically analyzes the quality of the service, and there is the analysis of the service quality modals made. The management of the service quality is also analyzed. The importance of the service is determined. It is revealed that the hypothesis of the research is not confirmed, because most of the questioned customers are satisfied with the quality of the service in the recreational clubs in Siauliai.
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Syed, Sameera Ali. "Small business marketing : managing word of mouth in small service businesses : longitudinal case studies of independent hotels and health and fitness clubs." Thesis, Kingston University, 2009. http://eprints.kingston.ac.uk/20285/.

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Word of mouth is generally agreed to be the foremost source of new business acquisition for small businesses and owners/managers often cite 'word of mouth' referrals as the main source of business generation (Carson, 1985; Curran and Blackburn, 1994; Stokes 2000). However, little is known about how small business owners know their firms gain word of mouth or, indeed, of the dynamics that influence the incidence of word of mouth. The objective of this study is to investigate the role of word of mouth in the operation of small firms in the service sector. The thesis draws upon extant theory and original empirical evidence. Specifically, the thesis seeks to examine how recommendation can be proactively managed, which is now a central element of contemporary marketing literature (Stokes 2002). The research has incorporated three sources of data for the purpose of triangulation of different perspectives, including interviews with owners/managers at key stages of the research, customer surveys and documentary evidence from the businesses. A Longitudinal case study approach is employed to achieve the research aims. This allows an exploration of the role and management of word of mouth within small firms and provides a theoretically informed insight into the triggers of referrals and recommendations. This approach is believed to have the potential of "systematically gathering enough information about a particular person, social setting, event or group to permit the researcher to effectively understand how it operates or functions" (Berg, 1998:212). The primary units of analysis are the owners/managers in the Leisure and Tourism sector, who have proactively managed word of mouth. However, the study also includes the customers' perspectives regarding their recommending and complaining tendencies. The study has produced an original investigation about the significance of word of mouth in service sector enterprises, which includes a conceptual model of the stimulants of recommendation in small businesses.
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Baddeley, Margareta. "L'association sportive face au droit : les limites de son autonomie /." Bâle, Switzerland : Helbing & Lichtenhahn, 1994. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=006358223&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Trudinger, Dave. "The Comfort of Men: A Critical History of Managerial and Professional Men in Post-war Modernisation, Australia 1945-1965." Thesis, The University of Sydney, 2004. http://hdl.handle.net/2123/718.

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This thesis is a critical history of managerial and professional men in post-Second World War Australia. The attention that I have given managerial and professional men has been determined by my own political desire to problematise the continued accomplishment of hegemony. As subjects, these men and their discursive practices enable scrutiny of the regenerative labour necessary to sustain power and necessary to realise the material results that accrue to those performing such work. My thesis examines the practices of particular groups of managerial and professional men within four discrete social settings or terrain during the post-war period. I interrogate the operations of managerial and professional men in personnel management (the terrain of work), in market research (the terrain of the market), in parenting and marriage guidance (the terrain of the family) and in the service club Rotary (the terrain of the civic). In each of these terrains I find managerial and professional men framing problems and enacting solutions. A process or intervention that makes natural the connections of interest (of advantage or disadvantage) being constantly recreated; an intervention that expresses a comfort with the mechanics and entailments of hegemony. To enable my critical history I apply, in each terrain, a framework comprising three core elements. I historicize the accomplishment of hegemony; testing the emergence of government and positive expressions of power during post-war modernisation in the local contexts of managerial and professional men's interventions. I people hegemony; identifying the practices of managerial and professional men as resources for doing social relations (in particular the relations of gender and class) and crucial to the operation of hegemony. And, thirdly, I demonstrate the interventions of these men to be interested; unravelling the possessive investments managerial and professional men make through their interventions. My scrutiny of managerial and profession men and their practices, my choice of terrains in which to study them, my analysis of the process enacted in these terrain and the sources that I have utilised are not intended to assemble a biography of men's experiences or ideal masculinities. Rather, my thesis provides a biography of interventions in order to disassemble that which appears not to be anything in particular: the ordinary regeneration of hegemony by ordinary men doing ordinary things.
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Books on the topic "Service clubs"

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Wodon, Divya, Naina Wodon, and Quentin Wodon. Membership in Service Clubs. New York: Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137444752.

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National Club Association (U.S.). How to develop a service culture. Washington, DC: National Club Association, 1999.

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Service clubs in American society: Rotary, Kiwanis, and Lions. Urbana: University of Illinois Press, 1993.

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Division, Great Britain Central Office of Information Reference. The youth service in Britain. London: COI, 1986.

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Colman's football food guide: A gourmet's journey through all 92 football league clubs. London: BDP, 1998.

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Quirin, William L. MCMA: The Metropolitan Club Managers Association : heritage of service beyond the games. Franklin, Va: Q Pub., 2004.

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Meyer, Jessie H. Leading the way: A century of service : the Florida Federation of Women's Clubs, 1895-1995. Lakeland, Fla: The Federation, 1994.

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Bureau, National Youth. Cyfeiriadur gwaith i ieuenctid yng Nghymru =: Youth service directory for Wales. Leicester: National Youth Bureau, 1990.

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Fisher, Ellen Kingman. Junior League of Denver: Leaders in community service, 1918-1993. Denver: Colorado Historical Society, 1993.

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Restaurants, clubs & bars: Planning, design and investment for food service facilities. 2nd ed. Oxford: Butterworth-Architecture, 1994.

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Book chapters on the topic "Service clubs"

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Wodon, Divya, Naina Wodon, and Quentin Wodon. "Introduction." In Membership in Service Clubs, 1–5. New York: Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137444752_1.

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Wodon, Divya, Naina Wodon, and Quentin Wodon. "Conclusion." In Membership in Service Clubs, 120–22. New York: Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137444752_10.

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Wodon, Divya, Naina Wodon, and Quentin Wodon. "What Is the Membership Challenge Faced by Clubs?" In Membership in Service Clubs, 7–18. New York: Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137444752_2.

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Wodon, Divya, Naina Wodon, and Quentin Wodon. "Who Are the Rotarians, Why Did They Join, and How Satisfied Are They with Their Membership Experience?" In Membership in Service Clubs, 20–31. New York: Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137444752_3.

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Wodon, Divya, Naina Wodon, and Quentin Wodon. "How Can Districts Identify Geographic Areas for Growth?" In Membership in Service Clubs, 32–45. New York: Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137444752_4.

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Wodon, Divya, Naina Wodon, and Quentin Wodon. "How Can Clubs Innovate to Attract and Retain Members?" In Membership in Service Clubs, 46–60. New York: Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137444752_5.

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Wodon, Divya, Naina Wodon, and Quentin Wodon. "To What Extent Are Clubs and Districts Involved in Service?" In Membership in Service Clubs, 62–76. New York: Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137444752_6.

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Wodon, Divya, Naina Wodon, and Quentin Wodon. "What Types of Service Projects Are Clubs Involved In?" In Membership in Service Clubs, 77–88. New York: Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137444752_7.

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Wodon, Divya, Naina Wodon, and Quentin Wodon. "How Can Districts Organize Successful Conferences? Component I: Quantitative Analysis." In Membership in Service Clubs, 90–108. New York: Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137444752_8.

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Wodon, Divya, Naina Wodon, and Quentin Wodon. "How Can Districts Organize Successful Conferences? Component II: Qualitative Analysis." In Membership in Service Clubs, 109–19. New York: Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137444752_9.

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Conference papers on the topic "Service clubs"

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Sandanski, Ivan. "PARENTS AS VALUE CO-CREATORS AND DESTROYERS IN YOUTH FOOTBALL IN BULGARIA." In INTERNATIONAL SCIENTIFIC CONGRESS “APPLIED SPORTS SCIENCES”. Scientific Publishing House NSA Press, 2022. http://dx.doi.org/10.37393/icass2022/135.

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ABSTRACT As a result of the adoption of market mechanisms, access to sports and football services among adolescents has become a matter of individual choice and economic opportunities of their parents. Through the lens of the concept of Service-dominant logic, the paper interrogates various manifestations of the processes of value co-creation and destruction in the context of the relationships between players’ parents and youth football academies. A random survey among 1,023 parents of children practicing organized forms of football within club-based youth football schools/academies throughout the country was conducted. The respondents encompassed all clubs competing in the First and Second professional leagues. Over 70% of adolescents have been practicing the game as part of a club youth football school for more than 3 years. It is worth mentioning that for nearly 20% of the parents the skills of coaches are the main factor in choosing a club. 13.5% of the parents believe that their child has the potential to become a professional player. It turns out that over 65% of children are not fans of the club in which they train, which also indicates insufficient levels of loyalty. Parents have become the biggest ‘investors’ in youth football in Bulgaria in the form of personal funds and volunteering. In return, they receive a service with a low perceived value. Parents’ choices are driven primarily by rational consumer motives. On the other hand, in clubs with a low degree of diversification of funding sources, a number of undesirable practices are often formed. The study has practical implications for both parents and football club schools’ managers who aim to find new ways of integrating resources and applying competencies. Parents are considered definitive stakeholder in the ecosystem of youth football. Therefore, the study contributes to the further understanding of the value co-creation concept by expanding it into a specific area of interactions.
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"Research on service quality evaluation of fitness clubs based on Yate." In 2019 Scientific Conference on Management, Education and Psychology. The Academy of Engineering and Education (AEE), 2019. http://dx.doi.org/10.35532/jsss.v1.030.

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Li, Yi-Feng. "The Investigation of Health Investment Environment for Part of Small and Medium-Sized Fitness Clubs in Wuhan." In 2011 International Conference on Management and Service Science (MASS 2011). IEEE, 2011. http://dx.doi.org/10.1109/icmss.2011.5999252.

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Uspuriene, Aiste Barbora, and Vaida Zhiglite. "Signs and Types of Sports Injuries in Sports Clubs." In International Scientific and Practical Conference. TSNS Interaktiv Plus, 2021. http://dx.doi.org/10.21661/r-553239.

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One of the most important factors influencing the quality of sports club services is the competencies of the hired staff. It is also emphasized that special attention must be paid to the competencies of coaches in the field of injury prevention. Research aim – to analyze the literature and to reveal expression and type of sports injuries in sports clubs.
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Charão, Andrea, Patrícia Barcelos, Bruno De Azevedo, and João Lima. "Clube de Computação para Alunos de Ensino Médio: um Relato de Experiência." In Workshop sobre Educação em Computação. Sociedade Brasileira de Computação - SBC, 2015. http://dx.doi.org/10.5753/wei.2015.10241.

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Clubes de Programação ou Computação têm se proliferado com o objetivo de levar fundamentos da Ciência da Computação a crianc¸as e jovens, de maneira lúdica e informal. Neste artigo, apresenta-se uma iniciativa prática de criação e implantação de um Clube voltado para alunos de ensino médio, no município de Santa Maria, RS, sob a tutoria de alunos e professores de graduação da Universidade Federal de Santa Maria. A experiência revelou grande potencial de identificação de talentos para a área, além de servir de motivação para graduandos. As lições aprendidas apontam também alguns desafios a serem enfrentados para aumentar a eficácia da iniciativa.
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Manjhi, Amit, Phillip B. Gibbons, Anastassia Ailamaki, Charles Garrod, Bruce M. Maggs, Todd C. Mowry, Christopher Olston, Anthony Tomasic, and Haifeng Yu. "Invalidation Clues for Database Scalability Services." In 2007 IEEE 23rd International Conference on Data Engineering. IEEE, 2007. http://dx.doi.org/10.1109/icde.2007.367877.

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Bataveljić, Dragan. "PRUŽANjE USLUGA OD STRANE PRIVREDNIH KOMORA KAO ORGANIZACIJA NA BAZI UČLANjENjA." In XV Majsko savetovanje: Sloboda pružanja usluga i pravna sigurnost. University of Kragujevac, Faculty of Law, 2019. http://dx.doi.org/10.46793/xvmajsko.113b.

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The author of this work points to a large number of services offered by organizations based on membership and their significance for the regular functioning of many fields of social life. However, in the multitude of such organizations (associations, unions, chambers, professional associations of lawyers, notaries, medical workers, engineers, scientific and academic organizations, cultural centers, etc.), the author has chosen to present the analysis of the services offered by the Chamber of Commerce of the Republic of Serbia, Chamber of Commerce of the City of Belgrade and Serbian regional chambers of commerce. The author also underlines the significant role of unions, religious and political organizations which, on the basis of membership, bring people together enriching their social life. This is also the case with the members of youth and student organizations and clubs, sports associations, literary and music clubs, etc. However, due to restricted nature of the paper, the author could not analyze the services offered by all these organizations, which may be the subject of some other paper.
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Chunming Hu, Yanmin Zhu, Jinpeng Huai, Yunhao Liu, and L. M. Ni. "Efficient information service management using service club in CROWN Grid." In 2005 IEEE International Conference on Services Computing (SCC'05) Vol-1. IEEE, 2005. http://dx.doi.org/10.1109/scc.2005.48.

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Goncharenko, Oksana A. "The role of Donetsk N. K. Krupskaya Republican Universal Scientific Library in educating ecological consciousness of population." In The libraries and ecological education: Theory and practice. Russian National Public Library for Science and Technology, 2020. http://dx.doi.org/10.33186/978-5-85638-227-2-2020-83-85.

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The forms and methods of activities aimed at educating ecological culture of population applied by Donetsk Republican Universal Scientific Library are discussed. The bibliographical index on ecological conditions in the Republic is presented. Large scale events are held; the Library participates in webinars and festivals; offers traditional library services organizing book and virtual exhibitions, incorporates ecological vector in the activities of the Library’s clubs.
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Shi, Ping, and Xiao-qing Yu. "Goal Event Detection in Soccer Videos Using Multi-Clues Detection Rules." In 2009 International Conference on Management and Service Science (MASS). IEEE, 2009. http://dx.doi.org/10.1109/icmss.2009.5301214.

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Reports on the topic "Service clubs"

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Smith, Adam, Steven D. Smith, and Martin J. Stupich. Historic American Buildings Survey: African American World War II Noncommissioned Officer's Service Club Complex. Fort Belvoir, VA: Defense Technical Information Center, November 2003. http://dx.doi.org/10.21236/ada419818.

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Chimombo, Masautso, Mirriam Matita, Loveness Mgalamadzi, Blessings Chinsinga, Ephraim Wadonda Chirwa, Stevier Kaiyatsa, and Jacob Mazalale. Interrogating the Effectiveness of Farmer Producer Organisations in Enhancing Smallholder Commercialisation – Frontline Experiences From Central Malawi. Institute of Development Studies (IDS), February 2022. http://dx.doi.org/10.19088/apra.2022.004.

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Many years of significant investment into the production and adoption of productivity-enhancing technologies and practices in agriculture have not yielded the desired results. Most smallholder farmers in Africa remain trapped in poverty. Having realised that addressing production challenges alone is not enough to impact the lives of poor smallholder farmers, resources and attention have now shifted to the marketing side of agriculture. Organising farmers into farmer producer organisations (FPOs), like clubs, associations and cooperatives, has been one of the strategies aimed at commercialising smallholder agriculture. In Malawi, smallholder farmers have been organised into FPOs of various types and sizes. This qualitative study interrogated the effectiveness of FPOs in Malawi in meeting their objectives, including the objective of enhancing commercialisation of smallholder farmers through increased access to farm inputs, markets, and agricultural extension and advisory services.
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Testing alternative channels for providing emergency contraception to young women. Population Council, 2001. http://dx.doi.org/10.31899/rh2001.1030.

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In September 1997, the Population Council and Lusaka’s University Teaching Hospital (UTH) launched a 15-month study to identify and explore the range of issues relating to the introduction of emergency contraception (EC) within a developing country context. The study allowed clinic-based family planning providers to accumulate enough first-hand experience to be able to identify strategies for overcoming difficulties associated with the introduction or delivery of EC services. One issue on most participants’ minds was the need to expand the delivery of EC services toward young women, especially out-of-school women, who are harder to reach. Participants recommended that future research activities look beyond school-based health facilities and focus on institutions such as pharmacists, peer counselors, youth clubs, community organizations, or even sports associations. The findings of the 1997 UTH study on EC indicated the kinds of facilities young people were likely to reject, but provided little indication of what types of outlets they might prefer. As noted in this report, the present study was designed with that objective in mind.
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