Books on the topic 'Satisfaction and customer loyalty'
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Johnston, Catharine G. Beyond customer satisfaction to loyalty. Ottawa: Conference Board of Canada, 1996.
Find full textLowenstein, Michael W. The customer loyalty pyramid. Westport, Conn: Quorum, 1997.
Find full textSuperior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.
Find full textTimm, Paul R. Customer service: Career success through customer loyalty. 5th ed. Upper Saddle River, N.J: Prentice Hall, 2010.
Find full textCustomer service: Career success through customer loyalty. 5th ed. Upper Saddle River, N.J: Prentice Hall, 2011.
Find full textGoldstein, Sheldon D. Superior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.
Find full textGoldstein, Sheldon D. Superior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.
Find full textGlanz, Barbara A. Building customer loyalty: How you can help keep customers returning. Burr Ridge, Ill: Irwin Professional Pub./Mirror Press, 1994.
Find full textBeyond customer satisfaction to customer loyalty: The key to greater profitability. New York: American Management Association, 1996.
Find full textMishra, Hari Govind. Dominance of affective over cognitive customer satisfaction in satisfaction - loyalty relationship in service encounters. Ahmedabad: Indian Institute of Management, 2014.
Find full textThompson, Harvey. Who stole my customer?: Winning strategies for creating and sustaining customer loyalty. Upper Saddle River, NJ: Pearson Prentice Hall, 2004.
Find full textMicah, Solomon, ed. Exceptional service, exceptional profit: The secrets of building a five-star customer service organization. New York: American Management Association, 2010.
Find full textInternational, Strategic Directions. Customer support and service: The key to profitability and customer loyalty. Los Angeles: Strategic Directions International, 2003.
Find full textGrant, McDuling, ed. Instant repeat business: Achieving amazing profit through developing customer loyalty. 2nd ed. Brisbane: Action International, 2004.
Find full textLenz, Vicki. The Saturn difference: Creating customer loyalty in your company. New York: J. Wiley, 1999.
Find full textD, Johnson Michael, ed. Customer retention in the automotive industry: Quality, satisfaction and loyalty. Wiesbaden: Gabler, 1997.
Find full textCustomer satisfaction is worthless, customer loyalty is priceless: How to make customers love you, keep them coming back and tell everyone they know. Austin, Tex: Bard Press, 1998.
Find full textBeyond the ultimate question: A systematic approach to improve customer loyalty. Milwaukee, Wis: ASQ Quality Press, 2009.
Find full textPokorny, Gene. Doing more with less: Building customer loyalty through targeted service differentiation. Cambridge, Mass: Cambridge Reports/Research International, 1996.
Find full textSoone, Ivar. Interrelations between retail service satisfaction and customer loyalty: A holistic perspective. Tallinn: TUT Press, 2007.
Find full textWillie's way: 6 secrets for wooing, wowing, and winning customers and their loyalty. Princeton, KY: Dulaney Pub., 2009.
Find full textDiJulius, John R. What's the secret?: To providing a world-class customer experience. Hoboken, N.J: Wiley, 2008.
Find full textDiJulius, John R. What's the secret?: To providing a world-class customer experience. Hoboken, N.J: Wiley, 2008.
Find full textDiJulius, John R. What's the secret?: To providing a world-class customer experience. Hoboken, N.J: Wiley, 2008.
Find full textGriffin, Jill. Customer loyalty: How to earn it, how to keep it. San Francisco: Jossey-Bass, 1997.
Find full textJaiswal, Anand Kumar. Examining the nonlinear effects in satisfaction-loyalty-behavioural intentions model. Ahmedabad: Indian Institute of Management, 2007.
Find full textN, Lemon Katherine, and Libai Barak, eds. What is the true value of a lost customer? Cambridge, MA: Marketing Science Institute, 2002.
Find full textQuality, American Society for, ed. Customer satisfaction research management: A comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations. Milwaukee: ASQ Quality Press, 2004.
Find full textYour customer is the star: How to make millennials, boomers and everyone else love your business. Place of publication not identified]: [publisher not identified], 2015.
Find full text1940-, Rao T. R., ed. Analysis of customer satisfaction data: A comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research. Milwaukee, Wis: ASQ Quality Press, 2000.
Find full textAllen, Danica R. Analysis of customer satisfaction data: A comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research. Milwaukee, Wis: ASQ Quality Press, 2000.
Find full textMeasuring customer satisfaction and loyalty: Survey design, use, and statistical analysis methods. 3rd ed. Milwaukee, Wis: ASQ Quality Press, 2008.
Find full textReidenbach, R. Eric. The wizardry of customer value: An action guide to measuring & managing loyalty. Morgantown, WV: Rhumb Line Publication, 1998.
Find full textA, Pajunen Joan, ed. The butterfly customer: Capturing the loyalty of today's elusive consumer. Toronto ; New York: Wiley, 2000.
Find full textClaes, Fornell, ed. Managing forward: How to move from measuring the past to managing the future. Ann Arbor: ForSee, 2011.
Find full text1955-, Hunt Terry, and Phillips Tim 1967-, eds. Scoring points: How Tesco continues to win customer loyalty. 2nd ed. Philadelphia: Kogan Page Limited, 2008.
Find full textCreating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management. Kogan Page, Limited, 2019.
Find full textDaffy, Chris. Creating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management. Kogan Page, 2019.
Find full textCreating Customer Loyalty: Using Customer Experience Management to Deliver Lasting Client Loyalty. Kogan Page, Limited, 2019.
Find full textJ, Lynch James, and J. Lynch. Customer Loyalty and Success. Palgrave Macmillan Limited, 1995.
Find full textLynch, J. Customer Loyalty and Success. Palgrave Macmillan, 1995.
Find full textLynch, James J. Customer Loyalty and Success. Palgrave Macmillan, 1995.
Find full textJ, Lynch James. Customer Loyalty and Success. Palgrave Macmillan, 1995.
Find full textBrandi, Joanna. Building Customer Loyalty. Walk the Talk Company, 2001.
Find full textGustafsson, Anders, and Michael D. Johnson. Improving Customer Satisfaction, Loyalty, and Profit. Jossey Bass Wiley, 2007.
Find full textRusso, Ivan, and Ilenia Confente. Customer Loyalty and Supply Chain Management: Business-To-Business Customer Loyalty Analysis. Taylor & Francis Group, 2017.
Find full textSuperior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance. Quality Press, 2009.
Find full textHandbook of Customer Satisfaction And Loyalty Measurement. 3rd ed. Gower Technical Press, 2006.
Find full textPersonal Selling: Achieving Customer Satisfaction And Loyalty. Houghton Mifflin Company, 2002.
Find full textAlexander, Jim, and Nigel Hill. Handbook of Customer Satisfaction and Loyalty Measurement. Taylor & Francis Group, 2017.
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