Academic literature on the topic 'Sales services'
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Journal articles on the topic "Sales services"
Bolotina, E. V., O. O. Voloshina, and O. V. Shubna. "The Organization of Sales of Tourism Services." Business Inform 2, no. 493 (2019): 231–39. http://dx.doi.org/10.32983/2222-4459-2019-2-231-239.
Full textChennamaneni, Pavan Rao, Ramarao Desiraju, and Anand Krishnamoorthy. "Advance Sales of Services." Journal of Service Research 20, no. 2 (October 13, 2016): 135–51. http://dx.doi.org/10.1177/1094670516673159.
Full textWilson, Timothy L. "International After-Sales Services." Journal of Global Marketing 13, no. 1 (October 18, 1999): 5–27. http://dx.doi.org/10.1300/j042v13n01_02.
Full textLu, Shu Ping, Kuei Kai Shao, and Kuo Shu Luo. "A Service-Oriented After-Sales Services System in Mechanical Engineering Industry." Applied Mechanics and Materials 307 (February 2013): 447–50. http://dx.doi.org/10.4028/www.scientific.net/amm.307.447.
Full textGwin, John M., John H. Lindgren, and Sandra L. Schmidt. "Sales Cultures and Sales Jobs in Services Organizations." Journal of Professional Services Marketing 9, no. 2 (September 7, 1993): 125–38. http://dx.doi.org/10.1300/j090v09n02_10.
Full textHELLERSTEIN, WALTER. "FLORIDA'S SALES TAX ON SERVICES." National Tax Journal 41, no. 1 (March 1, 1988): 1–18. http://dx.doi.org/10.1086/ntj41788706.
Full textPEREIRA, ADALMIRO, ÂNGELA VAZ, and EDUARDO SÁ SILVA. "SALES, SERVICES AND DEBTS RECEIVABLE." International Journal of Social Sciences and Management Review 05, no. 01 (2022): 37–43. http://dx.doi.org/10.37602/ijssmr.2022.5103.
Full textStormi, Kati, Teemu Laine, Petri Suomala, and Tapio Elomaa. "Forecasting sales in industrial services." Journal of Service Management 29, no. 2 (March 12, 2018): 277–300. http://dx.doi.org/10.1108/josm-09-2016-0250.
Full textBohn, Robert. "Listening in Professional Services Sales." Journal of Professional Services Marketing 19, no. 2 (December 1999): 129–40. http://dx.doi.org/10.1300/j090v19n02_08.
Full textBohn, Robert. "Listening in professional services sales." Services Marketing Quarterly 19, no. 2 (1999): 129–40. http://dx.doi.org/10.1080/15332969.1999.9985372.
Full textDissertations / Theses on the topic "Sales services"
Chen, Yi Xin. "Customer concentration and sales smoothing." Thesis, University of Macau, 2018. http://umaclib3.umac.mo/record=b3959239.
Full textGoehring, Daniel Lynn. "A quest for sales." CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/1996.
Full textAndersson, Karolina. "Swedish pharmaceutical benefit reforms : analyses of implementation, pharmaceutical sales patterns and expenditures /." Göteborg : Department of Public Health and Community Medicine, The Sahlgrenska Academy at Göteborg University, 2006. http://hdl.handle.net/2077/724.
Full textLi, Po-Chien. "Effects of sales force control systems on salesperson job outcomes : a psychological climate and contingency perspective /." free to MU campus, to others for purchase, 1999. http://wwwlib.umi.com/cr/mo/fullcit?p9946274.
Full textWinkler, Sven. "After-sales-Feedback mit Kundenkonferenzen : methodische Grundlagen und praktische Anwendung /." Wiesbaden : Dt. Univ.-Verl. [u.a.], 2001. http://www.gbv.de/du/services/toc/bs/32956353x.
Full textUlrich, Dennis L. "Broadcast communications sales/marketing degree evaluation and proposal for Lehigh Carbon Community College." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1996. http://www.kutztown.edu/library/services/remote_access.asp.
Full textArnold, Todd J. "Antecedents and consequences of the distributive fairness : an examination of salesperson judgments of fairness /." free to MU campus, to others for purchase, 2001. http://wwwlib.umi.com/cr/mo/fullcit?p3025596.
Full textTerry, Siera Santos. "Sales to Service: How businesses can incorporate service attributes to drive customer retention." Kent State University / OhioLINK, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=kent1586985932615731.
Full textMüller, Sabine, Veronika Safarova, and Michelle Villavicencio. "Analysing the Communication Gap in a Business-to-Business Setting : A Qualitative Study of Alpha Inc. Sweden and its After Sales Service." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-25335.
Full textFragoeiro, Margarida Maria Monteiro. "Construção de um dashboard para gestão de reclamações." Master's thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/17630.
Full textO presente relatório do trabalho final de mestrado tem como objetivo descrever o trabalho realizado na Worten, empresa do grupo SONAE responsável pelo retalho de eletrónica. O projeto foi desenvolvido no departamento de serviços e pós-venda, com foco especial na área da pós-venda e nos processos de reparação de equipamentos. Com o foco das empresas direcionado para o cliente e para os seus desejos e necessidades, a satisfação deste está cada vez mais em primeiro plano. Com isto em mente, percebeu-se que monitorizar o estado de satisfação dos clientes perante os processos de reparação era cada vez mais uma necessidade imperativa e urgente. O projeto consistiu precisamente na construção de um painel de gestão, em excel, que contivesse os indicadores necessários à monitorização das taxas de reclamação efetuadas pelos clientes, relativas aos processos de reparação dos seus artigos. O objetivo deste dashboard é permitir aos gestores analisar a evolução das taxas de reclamação de todos os intervenientes dos processos e terem uma visão detalhada do seu comportamento, de modo a poderem atuar diretamente no foco do problema e melhorar a experiência do cliente durante o processo de reparação.
This Master's Final Work report aims at describing a project developed at Worten, firm of group Sonae, that is responsible for the electronical retail of the group. This project was developed on the Services & After Sales department, with special emphasis on the after sales and on the equipment's repair processes. Companies' focus is becoming more and more consumer oriented, with businesses putting costumer needs and desires in first place. Monitoring customer satisfaction is becoming increasingly important, and monitoring satisfaction towards repair processes is proven to be an imperative and urgent need. This project consisted in the construction of a management dashboard, in excel, containing the main indicators required to an efficient monitoring of the repairs complaint rate. The main objective of this work is to allow managers to analyze the evolution of the complaint rate of all the intervenient of the repair process and provide them with a detailed vision that helps the decision-making process focusing on the specific problem, therefore improving the repair process and, consequently, improving costumer experience.
info:eu-repo/semantics/publishedVersion
Books on the topic "Sales services"
Astroff, Milton T. Convention sales and services. 5th ed. Cranbury, N.J: Waterbury Press, 1998.
Find full textR, Abbey James, ed. Convention sales and services. 2nd ed. Cranbury, NJ: Waterbury Press, 1988.
Find full textAstroff, Milton T. Convention sales and services. 3rd ed. Cranbury, NJ: Waterbury Press, 1991.
Find full textR, Abbey J. Convention sales and services. Las Vegas, NV: Waterbury Press, 2010.
Find full textFee, Lawrence. Sales and use taxes: Services. Washington, D.C: Tax Management Inc., 2001.
Find full textCastelli, Matthew. Network sales and services handbook. Indianapolis, IN: Cisco Press, 2003.
Find full textBarkawi, Karim, Andreas Baader, and Sven Montanus, eds. Erfolgreich mit After Sales Services. Berlin, Heidelberg: Springer Berlin Heidelberg, 2006. http://dx.doi.org/10.1007/3-540-34548-5.
Full textSales management: Products and services. Cranbrook: Global Professional Publishing, 2012.
Find full textCatering sales and convention services. Albany, NY: Delmar Publishers, 1999.
Find full textStarczewski, Lisa M. Revenue recognition: Product sales and services. [Washington, D.C.]: Tax Management, 2006.
Find full textBook chapters on the topic "Sales services"
Classen, Moritz. "Service Sales." In Managing Industrial Services, 83–98. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-72728-4_7.
Full textDauner, Jörg. "Remote Services als industrielle After Sales Services." In Zahlungsbereitschaft für Remote Services, 105–43. Wiesbaden: Springer Fachmedien Wiesbaden, 2012. http://dx.doi.org/10.1007/978-3-8349-4505-1_5.
Full textBullinger, Hans-Jörg, and Christian van Husen. "Aktuelle Chancen und Trends im Servicegeschäft." In Erfolgreich mit After Sales Services, 17–36. Berlin, Heidelberg: Springer Berlin Heidelberg, 2006. http://dx.doi.org/10.1007/3-540-34548-5_2.
Full textPrandini, Markus, Ralph Lehmann, Helene Blumer, and Jacqueline Keller. "After Sales Services im internationalen Geschäft." In Industrielle After Sales Services in China, 7–10. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-19042-2_2.
Full textHarrington, H. James. "Process Grouping 10: After-Sales Services." In Creativity, Innovation, and Entrepreneurship, 205–14. 1 Edition. | New York : Taylor & Francis, [2019]: Productivity Press, 2018. http://dx.doi.org/10.4324/9780429425097-10.
Full textSchulmeyer, Christian, and Frank Keuper. "Auswirkungen der IuK-Technologien auf den After-Sales-Service in der TIME-Branche." In Managed Services, 265–308. Wiesbaden: Gabler, 2009. http://dx.doi.org/10.1007/978-3-8349-8290-2_12.
Full textAkkaya, Semih, and Michael Hepp. "Field Sales Transformation – Digital Services to improve Sales Processes and Productivitiy." In Automatisierung und Personalisierung von Dienstleistungen, 107–32. Wiesbaden: Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-30168-2_4.
Full textBuhse, Willms. "Enterprise 2.0 im Management – Frischzellenkur für Sales & Services." In Professionelles Sales & Service Management, 405–17. Wiesbaden: Gabler, 2010. http://dx.doi.org/10.1007/978-3-8349-8799-0_16.
Full textPrandini, Markus, Ralph Lehmann, Helene Blumer, and Jacqueline Keller. "Integriertes After-Sales-Service-Geschäftsmodell in China." In Industrielle After Sales Services in China, 61–76. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-19042-2_4.
Full textPrandini, Markus, Ralph Lehmann, Helene Blumer, and Jacqueline Keller. "China als Absatzmarkt für Schweizer Unternehmen." In Industrielle After Sales Services in China, 1–5. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-19042-2_1.
Full textConference papers on the topic "Sales services"
van de Kar, E., P. Herder, A. Snijders, and W. Dik. "Sales-supporting e-services." In 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the. IEEE, 2004. http://dx.doi.org/10.1109/hicss.2004.1265211.
Full textMićović, Miodrag. "USLUGE I UGOVOR O PRODAJI." In 14 Majsko savetovanje. University of Kragujevac, Faculty of Law, 2018. http://dx.doi.org/10.46793/xivmajsko.017m.
Full textMegahed, Aly, Peifeng Yin, and Hamid Reza Motahari Nezhad. "An Optimization Approach to Services Sales Forecasting in a Multi-staged Sales Pipeline." In 2016 IEEE International Conference on Services Computing (SCC). IEEE, 2016. http://dx.doi.org/10.1109/scc.2016.98.
Full textDebkowska, Katarzyna. "THE VALUE OF CUSTOMER SERVICE AS A FUNDAMENTAL DIMENSION OF THE BUSINESS MODEL OF COMPANIES IN THE TFL SECTOR, FOCUSED ON SALES REVENUE." In Business and Management 2016. VGTU Technika, 2016. http://dx.doi.org/10.3846/bm.2016.74.
Full textHorng, Ruey-Sheng, Kuo-Dong Huang, Chien-Cheng Shen, Ya-Ting Hsu, Min-Che Hsu, and Ming-Liang Fan. "Sales process management of project-based telecom services." In 2014 16th Asia-Pacific Network Operations and Management Symposium (APNOMS). IEEE, 2014. http://dx.doi.org/10.1109/apnoms.2014.6996109.
Full textPrandini, Markus, and Ralph Lehmann. "After Sales Services of Swiss Manufacturing Companies in China." In 2017 International Conference on Industrial Engineering, Management Science and Application (ICIMSA). IEEE, 2017. http://dx.doi.org/10.1109/icimsa.2017.7985581.
Full textKarni, Reuven, and Maya Kaner. "Knowledge-Based Design of Services With Application to an After-Sales Service Facility." In ASME 2008 9th Biennial Conference on Engineering Systems Design and Analysis. ASMEDC, 2008. http://dx.doi.org/10.1115/esda2008-59156.
Full textVasciuc (Săndulescu), Cristina Gabriela, Dumitru Săndulescu, and Otilia Crăciun (Radu). "Methods, Techniques and Sales Strategies." In International Conference Innovative Business Management & Global Entrepreneurship. LUMEN Publishing, 2020. http://dx.doi.org/10.18662/lumproc/ibmage2020/48.
Full textHuang, Wenyi, Qin Xiao, Hongyan Dai, and Nina Yan. "Sales Forecast for O2O Services - Based on Incremental Random Forest Method." In 2018 15th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2018. http://dx.doi.org/10.1109/icsssm.2018.8465121.
Full textDaryanto and Suharjito. "Sales Distribution Activity Tracking System Using Mobile Location Based Services." In 2018 International Conference on Information Management and Technology (ICIMTech). IEEE, 2018. http://dx.doi.org/10.1109/icimtech.2018.8528161.
Full textReports on the topic "Sales services"
Li, Chunding, John Whalley, and Yan Chen. Foreign Affiliate Sales and Trade in Both Goods and Services. Cambridge, MA: National Bureau of Economic Research, August 2010. http://dx.doi.org/10.3386/w16273.
Full textMarksteiner, Alexandra, Lucie Béraud-Sudreau, Nan Tian, Diego Lopes da Silva, and Alexandra Kuimova. The SIPRI Top 100 Arms-producing and Military Services Companies, 2020. Stockholm International Peace Research Institute, December 2021. http://dx.doi.org/10.55163/wdqz7897.
Full textFleurant, Aude, Alexandra Kuimova, Diego Lopes da Silva, Nan Tian, Pieter Wezeman, and Siemon Wezeman. The SIPRI Top 100 Arms-producing and Military Services Companies, 2018. Stockholm International Peace Research Institute, December 2019. http://dx.doi.org/10.55163/ravi5403.
Full textBéraud-Sudreau, Lucie, Xiao Liang, Diego Lopes da Silva, Nan Tian, and Lorenzo Scarazzato. The SIPRI Top 100 Arms-producing and Military Services Companies, 2021. Stockholm International Peace Research Institute, December 2022. http://dx.doi.org/10.55163/vyjc8517.
Full textFleurant, Aude, Siemon T. Wezeman, Pieter D. Wezeman, Alexandra Kuimov, and Nan Tian. The SIPRI Top 100 Arms-producing and Military Services Companies, 2017. Stockholm International Peace Research Institute, December 2018. http://dx.doi.org/10.55163/xtni9148.
Full textTian, Nan, Alexandra Kuimova, Aude Fleurant, Pieter D. Wezeman, and Siemon T. Wezeman. The SIPRI Top 100 Arms‑producing and Military Services Companies, 2016. Stockholm International Peace Research Institute, December 2017. http://dx.doi.org/10.55163/mxip5627.
Full textFleurant, Aude, Sam Perlo-Freeman, Pieter D. Wezeman, Siemon T. Wezeman, and Noel Kelly. The SIPRI Top 100 Arms-producing and Military Services Companies, 2015. Stockholm International Peace Research Institute, December 2016. http://dx.doi.org/10.55163/yrei9658.
Full textFleurant, Aude, Sam Perlo-Freeman, Pieter D. Wezeman, Siemon T. Wezeman, and Noel Kelly. The SIPRI Top 100 Arms-producing and Military Services Companies, 2014. Stockholm International Peace Research Institute, December 2015. http://dx.doi.org/10.55163/ksqz7895.
Full textFleurant, Aude, and Sam Perlo-Freeman. The SIPRI Top 100 Arms-producing and Military Services Companies, 2013. Stockholm International Peace Research Institute, December 2014. http://dx.doi.org/10.55163/rnmh8944.
Full textPerlo-Freeman, Sam, and Pieter D. Wezeman. The SIPRI Top 100 Arms-producing and Military Services Companies, 2012. Stockholm International Peace Research Institute, January 2014. http://dx.doi.org/10.55163/uwgg6487.
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