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Journal articles on the topic 'Safety service'

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Author: Grafiati
Published: 14 March 2023

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1

Mocek, Hynek, Ales Filip, Vaclav Maixner, and Lubor Bazant. "351291 GALILEO SAFETY-OF-LIFE SERVICE UTILIZATION FOR RAILWAY NON-SAFETY AND SAFETY CRITICAL APPLICATIONS(Safety,Technical Session)." Proceedings of International Symposium on Seed-up and Service Technology for Railway and Maglev Systems : STECH 2009 (2009): _351291–1_—_351291–7_. http://dx.doi.org/10.1299/jsmestech.2009._351291-1_.

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2

TAHARA, KATSUSHI. "Safety in medical services 5. Medical service safety meatures in Japan." Nihon Naika Gakkai Zasshi 95, no. 9 (2006): 1832–37. http://dx.doi.org/10.2169/naika.95.1832.

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3

Berry, Leonard L., Tracey S. Danaher, Lerzan Aksoy, and Timothy L. Keiningham. "Service Safety in the Pandemic Age." Journal of Service Research 23, no. 4 (July 29, 2020): 391–95. http://dx.doi.org/10.1177/1094670520944608.

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The service sector has been rocked by the COVID-19 pandemic. This stems in large part from the inseparable, high-contact nature of many services. During a pandemic, multiple forms of contact – customer-to-customer, customer-to-employee, employee-to-employee, and customer/employee-to-air/surfaces – can lead to serious illness or death. The urgent need for increased separability and decreased contact have led to a wave of service adaptations (firms’ efforts to improve safety) and service transformations (innovations that bolster safety while offering additional benefits that are superior to what existed previously). COVID-19 has made service safety paramount, with most attention being paid to minimizing disease transmission. However, safety needs in a pandemic extend beyond physical to include interrelated domains of emotional, financial, and information safety. Physical safety is the absence of harm or injury. Emotional safety is relief from mental distress arising from pandemic-related personal traumas. Financial safety concerns minimizing economic insecurity related to the pandemic. Information safety refers to people’s sense of confidence that they have the information they need to make good decisions, information that is trustworthy. We describe the unique service transformations addressing these safety concerns of Hong Kong International Airport, Henry Ford Health System (Detroit), Innocent Bystander (Australia), and Service Now that are likely to continue after the pandemic has passed. Important questions for service researchers to guide managers in reinventing how they create, deliver, and market services are highlighted.
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Occello, Audrey, Anne-Marie Dery-Pinna, and Michel Riveill. "Safety as a Service." Journal of Object Technology 8, no. 2 (2009): 187. http://dx.doi.org/10.5381/jot.2009.8.2.a5.

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5

Khan, Ahmed N., Karan Desai, Adam Zviman, Susie N. Hong, Manjula Ananthram, Stanley Liu, Mukta C. Srivastava, et al. "Balancing Service and Safety." JACC: Case Reports 2, no. 9 (July 2020): 1368–75. http://dx.doi.org/10.1016/j.jaccas.2020.05.058.

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6

Kowalik, Kamila. "The role of safety in service quality in the opinion of traditional and digital customers of postal service." Production Engineering Archives 26, no. 1 (March 1, 2020): 1–4. http://dx.doi.org/10.30657/pea.2020.26.01.

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AbstractOne of the factors allowing to shape safety and quality of a postal service is an opinion of its customer. In the following paper, the analysis of the impact of a customer’s perception of safety on the service quality assessment has been presented. Research results presented in the paper refer to opinions of traditional and digital customers of postal services. The presented analysis is enriched by a theoretical framework of service quality, the explanation of the concept of safety, and a complementary characteristics of traditional and digital postal services. Afterwards, safety attributes of the postal services have been proposed, explained and highlighted. Subsequently, the results presented in the paper refer to the validity of particular chosen safety attributes of postal services.
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Riak PhD, Gabriel Alier, and Dut Bol Ayuel Bill. "THE IMPORTANCE OF WORK PLACE SAFETY." IJRDO - Journal of Social Science and Humanities Research 8, no. 11 (November 7, 2022): 134–37. http://dx.doi.org/10.53555/sshr.v8i11.5378.

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Work place safety involves activities that are task oriented and is more than proactive selling of products and services through use of face-to-face interactions or by use of other communications means such as telephone or mail. The goal of customer satisfaction should be designed, communicated and performed with the aim of achieving two goals which are to satisfy the customer and to achieve operational efficiency. The behavior and interaction of the service provider with customers for services that are offered face to face is a replica of what goes on inside the organization (Lovelock, 2014). The marketing of financial services is not only more complex but also much broader and it involves increased interactions between the customer and the organization as the service is made, sold and also consumed. The customer’s view of the quality of the service is drawn from the behaviour and personality of the service provider. High quality customer service can be drawn from thinking, attitude and a philosophy that puts more emphasis on a way of doing business which is committed and sincerely dedicated to satisfy the firm’s customers. Such a philosophy emphasise that customer satisfaction is the greatest priority of the organization (Lovelock, 2014).
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8

Sugita, Yoshihiro. "OS3-1 SSE (Safety Service Engineering) and the role of thrid party evaluation." Proceedings of the Industrial, Chemical Machinery & Safety Division Conference 2011 (2011): 3–4. http://dx.doi.org/10.1299/jsmeicm.2011.3.

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9

Alruways, Naif Hezam Fahad, Geza Abdulah AlAlwey, Ahmad Rayan Alfuraydi, Suliman Ali Alhussain, Nasser Ibrahim Aleidi, Adel Abdulah Aldukhil, Mohammed Nasser algdairy, Talal Saad Almutoua, Moteb Khaled Aldhwyan, and Satam awed al harbi. "The Future of Healthcare Quality and Safety." International Journal Of Pharmaceutical And Bio-Medical Science 02, no. 12 (December 16, 2022): 646–51. http://dx.doi.org/10.47191/ijpbms/v2-i12-11.

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A Health Care Organization (HCO) is by definition a complex organization due to the intangible outcome of service and a mix of diverse professional personnel. Healthcare quality management is a critical requirement in the health sector. Quality principles have always been present in health care. However, quality is not a physical characteristic of a service. The use of the term "Health Care Service" rather than "Medical Care" further defines the field and positions it as an entity that can be assessed, monitored, and improved. A quality healthcare system is "accessible, appropriate, available, affordable, effective, efficient, integrated, safe, and patient-centered." Practitioners in allied health services, dentistry, midwifery, obstetrics, medicine, nursing, optometry, pharmacy, psychology, and other care providers provide health care. Quality management in health care is a broad concept. It was initially perceived as directing healthcare personnel on what to do. However, its current meaning is to manage the care process. It refers to viewing organizational functions as a jumble of procedures and processes that can be addressed both individually and collectively. Despite the fact that various models have been proposed, Donabedian's concept of the triad of structure, process, and outcome remains the foundation of quality assessment today. Quality management has emerged as a more pressing need than ever before, owing to the new definition of quality, which includes patient satisfaction as an outcome of service. The quality of services provided to patients is critical. The traditional view of quality control focused on defect detection, whereas the current concept focuses on defect prevention, continuous process improvement, and an outcome-driven system guided by the needs of the patients. As a result, there is an urgent need to effect a paradigm shift in the quality of health care delivery. The authorities must take the initiative to become involved in quality. Currently, quality is being addressed more in the medical field than in allied fields such as dentistry and nursing, as well as in developing countries.
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10

Pekkarinen, Satu, and Helinä Melkas. "Safety Alarm Systems and Related Services." International Journal of Service Science, Management, Engineering, and Technology 1, no. 4 (October 2010): 53–70. http://dx.doi.org/10.4018/jssmet.2010100105.

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This paper examines an assistive technology targeted to ageing people: a safety alarm and the related service system. A safety alarm is not only a technical device; with the related system, it can be seen as a holistic opportunity for innovation. The operation of safety alarm systems and services depends on many critical points. Potholes lying in safety alarm systems are identified in this study, taking into account the technology, services and organizational network. The potholes are studied as sources and opportunities for potential innovation. Service, social, organizational, process and marketing innovations—combined with technology—are significant parts of innovation activity related to the ageing population. A technical device is not used in a vacuum: there is also organization and service acts, as well as the user with her or his values, appreciations, state of health, and so forth. These factors impact the variety of innovation potential in assistive technology. This paper examines the existing technology and related services as well as various innovation opportunities related to uncovering their shortcomings.
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Montella, Alfonso. "Roundabout In-Service Safety Reviews." Transportation Research Record: Journal of the Transportation Research Board 2019, no. 1 (January 2007): 40–50. http://dx.doi.org/10.3141/2019-06.

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Alexander Lanham, David, Tehmeena Khan, Meera Patel, Gerald Marin, Christopher Baxter-Derrington, and Tracey Crissell. "Seven Day Safety Net Service." Acute Medicine Journal 20, no. 4 (October 1, 2021): 261–65. http://dx.doi.org/10.52964/amja.0875.

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A seven day safety net telephone service was developed in an acute medical unit at a university hospital in London. The service attempts to provide all patients discharged from acute medicine with patient activated access to a member of the acute medical team. This allows patients to flag deterioration triggering further review in the ambulatory clinic or to ask for advice on symptoms or medication. Here we evaluate the first sixteen months of the service and report on its benefits and limitations.
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Moon, Bo-Young, and Soung-Hoon Yang. "Coastal Cruise’s Safety Service Strategy." Journal of Tourism Sciences 40, no. 1 (January 1, 2016): 185–98. http://dx.doi.org/10.17086/jts.2015.39.10.185.198.

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14

Levick, Nadine. "Helicopter Emergency Medical Service Safety." Annals of Emergency Medicine 48, no. 5 (November 2006): 635–36. http://dx.doi.org/10.1016/j.annemergmed.2006.05.033.

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15

Hermawan S, Iwan, Aldo Okta Fernando, Rohmat Rifai, and Kursehi Falgenti. "Rancang Bangun Layanan Kesehatan dan Keselamatan Kerja Go-Health Untuk Klinik Perusahaan." Journal of Applied Computer Science and Technology 2, no. 2 (December 26, 2021): 113–19. http://dx.doi.org/10.52158/jacost.v2i2.221.

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Occupational health and safety services must be provided by the company as regulated in government regulations. To make it easier for companies to provide occupational health and safety services, cloud-based services are needed that can be accessed from various devices. In contrast to public health services, company health services are required to provide work safety reports. The purpose of developing this service is to help employees get effective health services, make it easier for medical personnel to provide health services, avoid queues, shorten health service times and make it easier for companies to get occupational health and safety reports. The research method used is direct observation and system development using the waterfall method. Health services in the form of an online information system application can provide benefits for employees to facilitate consulting services and purchasing drugs. While the benefits for the company as risk control related to work activities. To create a safe, efficient and productive workplace. The results of this health service design are service prototypes that have been tested. With the support of this cloud-based service, it is easier for employees to be based on Android by taking advantage of the shortcomings of the existing system in the company.
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Abbas, Fatimah, Ansar, and Tajuddin Malik. "Quality Of Service, Patient Safety, and Patient Trust in Patient Loyalty." Journal of Indonesian Scholars for Social Research 3, no. 1 (January 23, 2023): 8–17. http://dx.doi.org/10.59065/jissr.v3i1.52.

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The services in question are health services that are fast, precise, cheap, and friendly. With the increasing safety of hospital patients, public trust in hospital services is also hoped to increase. Patient safety is a top priority to be implemented related to the issue of quality and hospital image. This kind of research is known as descriptive qualitative research, and rather than being reported in the form of statistics, the findings are described verbally and shown visually. A technique of study known as qualitative research gathers descriptive data from persons in the form of written or spoken words and data collected by watching their behavior. Understanding different data-collection tactics enable researchers to get data, assuming that the strategy displays an abstract. It is not feasible to physically materialize it into objects that can be seen, yet, it is possible to demonstrate it via their application. The results show that implementing quality services is very important in this era of competition. The higher the service quality, the more satisfied service recipients will be. Service quality in this era is an essential factor and is one of the keys to competitive advantage in marketing. Service quality can be used to measure customer satisfaction with the company. Improving the quality of health services, service quality, and patient satisfaction are indicators of service delivery success in hospitals.
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Žabenský, Jakub, and Radomír Ščurek. "Increasing Personal Safety in Road Transport Using the Emergency Call Service." Naše more 62, SI (October 2015): 165–70. http://dx.doi.org/10.17818/nm/2015/si14.

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18

Carrick, Grady, Sivaramakrishnan Srinivasan, and Khajonsak Jermprapai. "Safety of Freeway Service Patrol Operations: Case Study of Florida Road Rangers." Transportation Research Record: Journal of the Transportation Research Board 2672, no. 33 (August 6, 2018): 31–41. http://dx.doi.org/10.1177/0361198118789952.

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Safety service patrols are a proven strategy to mitigate the effects of traffic incidents through quick clearance, incident management, and assistance to other incident responders like police, fire, emergency medical services, and towing. As encountered by other responders, working on or near roadways presents unique hazards for safety service patrol vehicles and operators. Road Rangers are Florida’s branded safety service patrols and, as a mature program with over 100 beats, a suitable case study for safety. This research combined an analysis of Road Ranger traffic crash data for 3 years with a comprehensive safety survey of more than 200 operators to determine safety characteristics related to service patrols. Comparing 200 Road Ranger traffic crashes from 2014 through 2016 with all Florida freeway crashes for the same time period revealed that Road Ranger crashes are five times more likely to involve a parked vehicle, and involve two or more vehicles 95% of the time. Pedestrian involvement, nighttime, shoulder locations, and work zones have higher representation for Road Ranger crashes, but weather is not a factor. Alcohol is three times more likely, drug use five times more likely, and distraction slightly higher when Road Ranger vehicles are struck. A survey of 217 Road Ranger drivers revealed that they are keenly aware of important safety topics like high-visibility safety apparel, non-traffic side vehicle approaches, and the dangers of working where there is limited lateral buffer space. Drivers overwhelmingly believe that they have the training and equipment necessary to do their jobs safely.
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Hong, Ki-Man, Sang-Hoon Son, and Jong-Hoon Kim. "Effectiveness of Pedestrian Safety Service Provision Using Sensing Technology." Sustainability 13, no. 16 (August 19, 2021): 9333. http://dx.doi.org/10.3390/su13169333.

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In this study, we describe the results of an analysis of the effectiveness of providing pedestrian safety services, in terms of reducing pedestrian traffic accidents. We conducted our analysis by investigating the speed of vehicles at two different demonstration points, where the same system and service were provided. For this purpose, we selected a child protection zone and a point on a general road section where a raised crossing is installed. We conducted vehicle speed surveys at the point adjacent to the crosswalk and the points where the driver is expected to be fully provided with information, in order to examine the change in vehicle approach speed, depending on the provision of the service. Overall, the analysis showed that the vehicle’s speed at the point and approaching speed decreased when the pedestrian safety service was provided; however, the effect was more pronounced in the child protection zone, considering the characteristics of the demonstration points. From these results, we conclude that it is necessary to provide services and develop guidelines considering the surrounding environment, such as traffic safety facilities and road safety facilities, according to the characteristics and classification of each point, in order to provide efficient pedestrian safety services.
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Yilmaz, Fatih. "Measuring Quality of Preventive Health and Safety Services." Journal of Engineering, Project, and Production Management 12, no. 2 (May 1, 2022): 101–7. http://dx.doi.org/10.32738/jeppm-2022-0009.

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In this research, the Servperf method is used to analyze the quality of health and safety services. The main purpose of this article is to determine the quality level of preventive health and safety services provided in the workplaces within the framework of the perception of the employees who benefit from these services. The questionnaire prepared in accordance with the Servperf method was applied to 412 employees working in various sectors, and the results were classified according to age, gender, education level, sector, and the way of providing (internal & external) services. Descriptive statistics were used in the evaluation of results. The total perceived Servperf score of the health and safety services was 2.84, medium level. As the age and education level of the employees increases, the satisfaction level and Servperf scores of the service quality decrease. The satisfaction score of the construction workers is significantly lower than the other sectors. Satisfaction levels of employees in the workplaces where services are provided internally are higher than those of the workplaces offering external sources. Despite legal regulations related to preventive health and safety services, accidents have not decreased in Turkey. The quality of the service provided by external health and safety units is significantly low. Competition arising from the marketization of occupational health and safety services reduces the quality of the service provided. For these reasons, the number of research aimed at determining the quality of these services should be increased both in Turkey and in the world.
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Ding, Pengxiang, Suwei Feng, and Jianning Jiang. "The Impact of Urban Rail Transit Epidemic Prevention Measures on Passengers’ Safety Perception." International Journal of Environmental Research and Public Health 20, no. 5 (February 25, 2023): 4161. http://dx.doi.org/10.3390/ijerph20054161.

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In 2020, COVID-19 triggered concern about the safety of public transport. To meet passengers’ expectations regarding safety, the public transport department has stepped up its pandemic prevention services. Some prevention services require passengers to follow mandatory requirements. However, whether and to what extent these requirements affect passenger satisfaction with public transportation services remains unclear. This study aims to construct an integrated framework to explore the direct and indirect relationships between four constructs (regular services quality, pandemic prevention service, psychological distance, and safety perception) and passengers’ satisfaction in the context of urban rail transit services. Based on survey data collected from 500 passengers on the Shanghai Metro, this paper examines the relationships between routine service, pandemic prevention measures, safety perceptions, and satisfaction with the service. The results from the structural equation model indicate that routine service (0.608), pandemic prevention measures (0.56), and safety perception (0.05) have positive effects on passenger satisfaction. Psychological distance negatively impacts safety perception (−0.949) and has indirect effects on passenger satisfaction. Further, in order to identify the service improvements that public transportation departments should focus on, we use the three-factor theory to identify the services that should be improved: Basic factors, such as “punctual arrival of metros”, “treatment of harmful garbage”, “increasing frequency of platform disinfection”, and “measurement of station temperature” should be treated as the first priority. As the second improvement priority, “the planning of metro stations can accommodate my travel scope” can be considered. Last, public transportation departments can enhance the exciting factor by installing “metro entrance signs” when resources are available.
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Kipps, Christopher, and Catherine Mummery. "Parallel Session 1: Muscle, nerve and quality| Wed 18 May, 1115 – 1230|04 Project NeuroSafe: safety practice in neurology services." Journal of Neurology, Neurosurgery & Psychiatry 93, no. 9 (August 12, 2022): e2.175. http://dx.doi.org/10.1136/jnnp-2022-abn2.3.

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BackgroundHow do we show that neurological services and neurological practice are safe? We aimed to identify the range of safety practices in neurology, develop a means of measuring safety practice activity at individual, service and national levels, assess safety culture across UK neuroscience centres and create benchmarks to allow future comparison of safety practice. We intend that this will provide information for service improvement and individual revalidation.MethodsItems assessing safety practice were collated from medical literature and direct experience of ABN Quality and Service Committee members. These were combined into a pilot survey for distribution to ABN Advisory Groups and ABN Committee members.Results18 questions on individual practice and 15 service-level questions were identified for the pilot. Results of the pilot will be presented and delegates will be asked for feedback during the meeting on the safety questions and their use in appraisal and revalidation.ConclusionA suite of individual metrics can be combined to evidence safety practice at a personal and service level in neurology.
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Fuller, A. C. "Marine Safety Information." Journal of Navigation 41, no. 02 (May 1988): 242–48. http://dx.doi.org/10.1017/s0373463300009346.

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Marine Safety Information is defined as the coordinated service of navigational and meteorological warnings, meteorological forecasts and distress alerts.It represents the core information which the Master of a ship is required to receive under the provisions of chapters IV and V of the Safety of Life at Sea Convention (SOLAS).In essence these cover the responsibilities of nations to broadcast messages relating to marine hazards, the obligation placed upon Masters to report such hazards, and to receive messages broadcast about them.Three separate kinds of information are dealt with in the SOLAS Convention. First, Meteorological Services: these are the business of the World Meteorological Organization (WMO), which seeks to coordinate the work of various national meteorological administrations. Unfortunately a multitude of overlapping services and areas have grown up out of an expanding practical requirement and capability. This has resulted in overlap of services and consequent multiplication of effort.
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Dalfian, Dalfian, Nova Muhani, Nurul Afiah, Nur Azizah, M. Ilham Rivaldi, Dandy Adji Pangestu, and Listya Dini. "Persepsi pasien terhadap mutu pelayanan dalam penerapan patient safety." Holistik Jurnal Kesehatan 16, no. 2 (April 20, 2022): 118–27. http://dx.doi.org/10.33024/hjk.v16i2.5435.

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Background: Patient safety is the absence of preventable harm to patients during the health care process and the reduction of unnecessary harm associated with health care to a minimum.Patient safety is a framework of organized activities that creates a culture, processes, procedures, behaviors, technologies and environments in health care that consistently and sustainably reduce risk, reduce the occurrence of avoidable hazards, make mistakes less likely and reduce their impact when it happened.Purpose: To determine patients' perception of service quality in the application of patient safety at Pertamina Bintang Amin hospital, Bandar Lampung.Method: A quantitative study using a research design in the form of an analytic survey with a cross sectional approach. The population and samples in this study were patients who were treated in the inpatient unit at hospital.Results: The overall application of patient safety was 58.6% of respondents felt it was good and 41.4% felt it was not good. The ranking of patient safety implementation is good in service units, sequentially from the highest, namely pharmacy services (67.6%), medical services (61.0%), nutritional services (59.0%), laboratory services (58.0%), and radiology services (57.1%). Overall, 66.2% of respondents felt that the quality of service was good and 33.8% felt that it was not good. The ranking of service quality is good in service units based on patient perceptions, sequentially from the highest are medical services (80.0%), nutritional services (69.5%), pharmaceutical services (68.2%), laboratory services (58.0%), and radiology services (53.3%).Conclusion: There is a significant relationship between the application of patient safety to the quality of drug services, pharmacy installation services, nutrition services, laboratory services and radiology services. Keywords: Patients' perception; Service quality; Patient safety; HospitalPendahuluan: Keselamatan pasien adalah kerangka kerja kegiatan terorganisir yang menciptakan budaya, proses, prosedur, perilaku, teknologi dan lingkungan dalam pelayanan kesehatan yang secara konsisten dan berkelanjutan menurunkan risiko, mengurangi terjadinya bahaya yang dapat dihindari, membuat kesalahan lebih kecil kemungkinannya dan mengurangi dampaknya ketika itu terjadi.Tujuan: Untuk mengetahui persepsi pasien terhadap kualitas pelayanan dalam penerapan Patient Safety di RS Pertamina Bintang Amin Bandar Lampung.Metode: Kuantitatif dengan menggunakan rancangan penelitian berupa survei analitik dengan pendekatan cross sectional. populasi dan sampel pada penelitian ini pasien-pasien yang dirawat di unit rawat inap pada Rumah Sakit.Hasil: Penerapan keselamlatan pasien secara keseluruhan sebanyak 58,6% responden merasakan sudah baik dan 41,4% yang mersakan tidak baik. Peringkat penerapan keselamlatan pasien sudah baik pada unit pelayanan berurutan dari tertinggi adalah pelayanan famasi (67,6%), pelayanan pengobatan (61,0%), pelayanan gizi (59,0%),pelayanan laboratorium (58,0%), dan pelayanan radiologi (57,1%). Mutu pelayanan pasien secara keseluruhan, sebanyak 66,2% responden merasakan mutu layanan sudah baik dan 33,8% yang merasakan tidak baik. Peringkat mutu pelayanan sudah baik pada unit pelayanan berdasarkan persepsi pasien secara berurutan dari tertinggi adalah pelayanan pengobatan (80,0%), pelayanan gizi (69,5%), pelayanan farmasi (68,2%),pelayanan laboratorium (58,0%), dan pelayanan radiologi (53,3%).Simpulan: Ada hubungan yang signifikan antara penerapan keamanan pasien terhadap mutu pelayanan obat, pelayanan instalasi farmasi, pelayanan gizi, pelayanan laboratorium dan pelayanan radiologi.
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O'Hara, Rachel, Enid Hirst, Maxine Johnson, Chris Newman, Deborah Shaw, and Janette Turner. "SERVICE USER PERSPECTIVES ON PATIENT SAFETY IN THE AMBULANCE SERVICE." Emergency Medicine Journal 32, no. 6 (May 19, 2015): e12.1-e12. http://dx.doi.org/10.1136/emermed-2015-204980.1.

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Garner, Alan A., Jeff Konemann, and Deanne M. Keetelaar. "Safety of emergency medical service helicopters." Medical Journal of Australia 182, no. 1 (January 2005): 12–13. http://dx.doi.org/10.5694/j.1326-5377.2005.tb06545.x.

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27

Jooma, Rashid. "Surveillance in the service of safety." Journal of Local and Global Health Science 2015, no. 2 (November 2015): 65. http://dx.doi.org/10.5339/jlghs.2015.itma.65.

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Farida, I. "Public transport service relating to safety." IOP Conference Series: Materials Science and Engineering 434 (December 3, 2018): 012195. http://dx.doi.org/10.1088/1757-899x/434/1/012195.

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Kononov, Jake, Catherine Durso, Craig Lyon, and Bryan Allery. "Level of Service of Safety Revisited." Transportation Research Record: Journal of the Transportation Research Board 2514, no. 1 (January 2015): 10–20. http://dx.doi.org/10.3141/2514-02.

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Paul, James E., Norman Buckley, Richard F. McLean, Karen Antoni, David Musson, Marianne Kampf, Diane Buckley, et al. "Hamilton Acute Pain Service Safety Study." Anesthesiology 120, no. 1 (January 1, 2014): 97–109. http://dx.doi.org/10.1097/aln.0b013e3182a76f59.

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Abstract Background: Although intravenous patient-controlled analgesia opioids and epidural analgesia offer improved analgesia for postoperative patients treated on an acute pain service, these modalities also expose patients to some risk of serious morbidity and even mortality. Root cause analysis, a process for identifying the causal factor(s) that underlie an adverse event, has the potential to identify and address system issues and thereby decrease the chance of recurrence of these complications. Methods: This study was designed to compare the incidence of adverse events on an acute pain service in three hospitals, before and after the introduction of a formal root cause analysis process. The “before” cohort included all patients with pain from February 2002 to July 2007. The “after” cohort included all patients with pain from January 2009 to December 2009. Results: A total of 35,384 patients were tracked over the 7 yr of this study. The after cohort showed significant reductions in the overall event rate (1.47 vs. 2.35% or 1 in 68 vs. 1 in 42, the rate of respiratory depression (0.41 vs. 0.71%), the rate of severe hypotension (0.78 vs. 1.34%), and the rate of patient-controlled analgesia pump programming errors (0.0 vs. 0.08%). Associated with these results, the incidence of severe pain increased from 6.5 to 10.5%. To achieve these results, 26 unique recommendations were made of which 23 being completed, 1 in progress, and 2 not completed. Conclusions: Formal root cause analysis was associated with an improvement in the safety of patients on a pain service. The process was effective in giving credibility to recommendations, but addressing all the action plans proved difficult with available resources.
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Mathews, Robert C. "Emergency medical service safety of helicopters." American Journal of Emergency Medicine 9, no. 5 (September 1991): 521. http://dx.doi.org/10.1016/0735-6757(91)90221-5.

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Landau, Louis I. "Quality junior doctor training, improved workforce outcomes and patient safety." Australian Health Review 31, no. 5 (2007): 106. http://dx.doi.org/10.1071/ah07s106.

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The intern year is a critical part of medical education and pivotal in provision of health services, especially in tertiary facilities. Training must be integrated with health service needs, as our health service is not well served if junior doctor training creates confidence without competence.
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Zhang, Dong Feng, Jing Shun Duanmu, Wan Xiang Lian, Duan Liu, and Yan Zhang. "Aviation Maintenance Safety Culture Safety Management Mechanism Based on System Dynamics Simulation." Advanced Materials Research 765-767 (September 2013): 3285–90. http://dx.doi.org/10.4028/www.scientific.net/amr.765-767.3285.

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The paper illustrates mechanism construction and analysis of aviation service safety culture on safety management based on system synamics (SD),analysis and set up the parameter.The model gets better results through a simulation.And based on the simulation,construction the influence mechanism of aviation service safety culture on aviation service safety management.
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Fisher, Joanne D., Karoline Freeman, Aileen Clarke, Peter Spurgeon, Mike Smyth, Gavin D. Perkins, Mark-Alexander Sujan, and Matthew W. Cooke. "Patient safety in ambulance services: a scoping review." Health Services and Delivery Research 3, no. 21 (May 2015): 1–250. http://dx.doi.org/10.3310/hsdr03210.

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BackgroundThe role of ambulance services has changed dramatically over the last few decades with the introduction of paramedics able to provide life-saving interventions, thanks to sophisticated equipment and treatments available. The number of 999 calls continues to increase, with adverse events theoretically possible with each one. Most patient safety research is based on hospital data, but little is known concerning patient safety when using ambulance services, when things can be very different. There is an urgent need to characterise the evidence base for patient safety in NHS ambulance services.ObjectiveTo identify and map available evidence relating to patient safety when using ambulance services.DesignMixed-methods design including systematic review and review of ambulance service documentation, with areas for future research prioritised using a Delphi process.Setting and participantsAmbulance services, their staff and service users in UK.Data sourcesA wide range of data sources were explored. Multiple databases, reference lists from key papers and citations, Google and the NHS Confederation website were searched, and experts contacted to ensure that new data were included in the review. The databases MEDLINE, EMBASE, Cumulative Index to Nursing and Allied Health Literature (CINAHL), Web of Science, Science Direct, Emerald, Education Resources Information Center (ERIC), Applied Social Sciences Index and Abstracts, Social Services Abstracts, Sociological Abstracts, International Bibliography of the Social Sciences (IBSS), PsycINFO, PsycARTICLES, Health Management Information Consortium (HMIC), NHS Evidence, Cochrane Database of Systematic Reviews, Database of Abstracts of Reviews of Effects (DARE), NHS Economic Evaluation Database (NHS EED),Health Technology Assessment, the FADE library, Current Awareness Service for Health (CASH), OpenDOAR (Directory of Open Access Repositories) and Open System for Information on Grey Literature in Europe (OpenSIGLE) and Zetoc (The British Library's Electronic Table of Contents) were searched from 1 January 1980 to 12 October 2011. Publicly available documents and issues identified by National Patient Safety Agency (NPSA), NHS Litigation Authority (NHSLA) and coroners’ reports were considered. Opinions and perceptions of senior managers, ambulance staff and service users were solicited.Review methodsData were extracted from annual reports using two-stage thematic analysis, data from quality accounts were collated with safety priorities tabulated and considered using thematic analysis, NPSA incident report data were collated and displayed comparatively using descriptive statistics, claims reported to NHSLA were analysed to identify number and cost of claims from mistakes and/or poor service, and summaries of coroners’ reports were assessed using thematic analysis to identify underlying safety issues. The depth of analysis is limited by the remit of a scoping exercise and availability of data.ResultsWe identified studies exploring different aspects of safety, which were of variable quality and with little evidence to support activities currently undertaken by ambulance services. Adequately powered studies are required to address issues of patient safety in this service, and it appeared that national priorities were what determined safety activities, rather than patient need. There was inconsistency of information on attitudes and approaches to patient safety, exacerbated by a lack of common terminology.ConclusionPatient safety needs to become a more prominent consideration for ambulance services, rather than operational pressures, including targets and driving the service. Development of new models of working must include adequate training and monitoring of clinical risks. Providers and commissioners need a full understanding of the safety implications of introducing new models of care, particularly to a mobile workforce often isolated from colleagues, which requires a body of supportive evidence and an inherent critical evaluation culture. It is difficult to extrapolate findings of clinical studies undertaken in secondary care to ambulance service practice and current national guidelines often rely on consensus opinion regarding applicability to the pre-hospital environment. Areas requiring further work include the safety surrounding discharging patients, patient accidents, equipment and treatment, delays in transfer/admission to hospital, and treatment and diagnosis, with a clear need for increased reliability and training for improving handover to hospital.FundingThe National Institute for Health Research Health Services and Delivery Research programme.
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Luukkainen, Sakari, Mikko Karjalainen, Juha Winter, and Mehrdad Bagheri Majdabadi. "Business model analysis of mobile traffic safety services." INFO 18, no. 1 (January 11, 2016): 56–66. http://dx.doi.org/10.1108/info-10-2015-0046.

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Purpose The aim of this paper is to identify promoting and restraining factors of a novel mobile service in the pedestrian safety area. Design/methodology/approach This paper uses the case study methodology that focus on analyzing a specific case of mobile safety services in depth. A case study is especially suitable for an emerging case, such as pedestrian safety, where the aim is to identify relevant influencing factors of the particular case and not to generalize the findings. To gather data for case study analysis, several expert interviews were performed. Because they provided a large volume of data, the Service, Technology, Organization, and Finance business model framework was used as a way of structuring the analysis. Findings The main restraining factors are end-user value proposition, battery life, accuracy of GPS positioning and the revenue model. However, the service could improve traffic safety considerably and it should be introduced first locally in places, where many accidents take place. There is a great interest on driver data, which could be the main advantage for this service in the future. Integration to navigation products would complement the service significantly. Originality/value Current traffic safety-related literature covers mainly technical issues, and there are only few papers related to business model issues on that particular service. Observations of the various factors affecting the related evolution at an early phase of the life-cycle support further service design process.
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Dzhafarova, О. V., and О. V. Shatrava. "Administrative and legal tools of the Ministry of Internal Affairs service centers interaction with other law enforcement agencies." Law and Safety 85, no. 2 (June 30, 2022): 21–29. http://dx.doi.org/10.32631/pb.2022.2.02.

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Attention is focused on revealing the content of the new service ideology of service centers of the Ministry of Internal Affairs and law enforcement agencies, aimed at ensuring the rights and freedoms of people and citizens, as well as the interests of legal entities during the provision of high-quality public services in the field of road safety. Based on the analysis of scholars’ scientific positions, the terms “administrative and legal instrument” and “interaction” were investigated. It has been proven that it is expedient to consider the administrative and legal tools of the interaction of the service centers of the Ministry of Internal Affairs with other law enforcement agencies through an understanding of the relevant legal forms and methods of operation of the Ministry of Internal Affairs service centers in cooperation with other law enforcement agencies in order to ensure the rights and freedoms of people and citizens in the field of ensuring road traffic safety through provision of public services. The content and main forms of interaction of the service centers of the Ministry of Internal Affairs with other law enforcement agencies regarding the provision of high-quality public services in the field of ensuring road traffic safety have been clarified. On the basis of the analysis of legislative acts and normative legal acts of the Ministry of Internal Affairs of Ukraine, the main administrative and legal tools for the interaction of service centers of the Ministry of Internal Affairs with other law enforcement agencies have been identified, namely: constant mutual exchange of information on the level of public service provision in the field of ensuring road traffic safety; implementation of joint measures for legal education of the population regarding the provision of public services in the field of ensuring road traffic safety; conducting joint exercises, meetings regarding the procedure for providing public services in the field of ensuring road traffic safety; joint forecasting, planning and coordination of joint actions regarding the implementation of the procedure for providing public services in the field of ensuring road traffic safety, etc. A scientific analysis of the positions of scientists regarding the understanding of the category “principles” was carried out and the author's understanding of the concept of “principles of interaction of service centers of the Ministry of Internal Affairs with other law enforcement agencies” was proposed, as well as the content of the main principles in the researched field was highlighted and revealed. The need to improve the administrative and legal tools for the interaction of service centers of the Ministry of Internal Affairs with other law enforcement agencies was emphasized.
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Ulumiyah, Nurul Hidayatul. "MENINGKATKAN MUTU PELAYANAN KESEHATAN DENGAN PENERAPAN UPAYA KESELAMATAN PASIEN DI PUSKESMAS." Jurnal Administrasi Kesehatan Indonesia 6, no. 2 (December 7, 2018): 149. http://dx.doi.org/10.20473/jaki.v6i2.2018.149-155.

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Background: Patient safety is an indicator of health service quality that becomes an important issue although data of patient safety incident at primary health care are not always accurate in Indonesia. Public health center is a health service facility that implements patient safety to improve the health service quality as stated in Health Ministry Law Republic of Indonesia Number 36 Year 2009.Aim: The aim of this study was to identify the implementation of patient safety to improve the service quality.Method: Data collection techniques used were observation, interview, and literature study. The research was done at a public health center in Surabaya from January to February 2018.Results: The results showed that the implementation of patient safety at the public health center was adjusted to the accreditation standard of the public health center. However, there are still some obstacles and shortcomings in the fulfillment of patient safety standards, so it is necessary to optimize the implementation of patient safety from all stakeholders.Conclusion: It can be concluded that public health centers should provide safe and qualified services to achieve healthy disctrict. The public health centers also need to improve the patient safety according to Health Ministry Law Republic of Indonesia Number 36 Year 2009.Keywords: health service quality, patient safety, public health center
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Averill, P., N. Sevdalis, and C. Henderson. "Patient safety problems in community-based mental health services: A qualitative exploration." European Psychiatry 65, S1 (June 2022): S626—S627. http://dx.doi.org/10.1192/j.eurpsy.2022.1605.

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Introduction Existing research has seldom examined patient safety problems experienced by service users accessing community mental healthcare, with the growing evidence base focusing largely on safety in psychiatric inpatient settings. Accordingly, there is poor understanding of safety issues in community-based mental health services as perceived by service users, carers, and healthcare professionals. Objectives This study aims to explore safety problems in adult community-based mental health services, their causation, and priority areas for improving the safety of care provided in these services. Methods In-depth, semi-structured interviews and focus groups were conducted with users of community-based mental health services, carers, and healthcare professionals employed within these settings. Interview topic guides were designed jointly with stakeholders from these groups (N=7) and piloted (N=3). Interviews and focus groups will be transcribed, coded, and analysed using an inductive thematic analysis approach. Illustrative quotes will be extracted and used to describe the key themes that emerge from the analysis and their inter-relationships. Results This presentation will provide an outline of patient safety as understood and experienced by key stakeholder groups. Study findings will explicate safety issues, healthcare system factors underpinning their causation, as well as practices which could improve safety in this context. Conclusions This research will help to advance understanding of the nature of patient safety problems in community-based mental healthcare services for adults, based on the experiences of service users, carers, and healthcare professionals within these services. The research will address key evidence gaps and represents an important step towards identifying areas which warrant intervention to improve patient safety. Disclosure NS is the director of London Safety and Training Solutions Ltd, which offers training in patient safety, implementation solutions and human factors to healthcare organisations and the pharmaceutical industry. The other authors have no competing interests.
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A. M. Fadly Mappisabbi. "KUALITAS PELAYANAN DINAS PERHUBUNGAN KOTA MAKASSAR." JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE 3, no. 1 (January 1, 2022): 30–43. http://dx.doi.org/10.55606/jass.v3i1.3.

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This study aims to determine the inhibiting factors on service quality in the Development, Safety, and Enforcement (PKP) at the Makassar City Transportation Service. The type of research used in this study was qualitative descriptive data using quantitative data. The research findings are that there are several factors that become obstacles in the quality of Services for Development, Safety and Enforcement (PKP) at the Makassar City Transportation Service, including; Law Enforcers or Officers have not been alert in carrying out services, public awareness is still low, and facilities and infrastructure are not yet adequate.
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Shier, Micheal L., Aaron Turpin, David B. Nicholas, and John R. Graham. "Social Service Worker Experiences with Direct and Indirect Violence When Engaged with Service Users." British Journal of Social Work 51, no. 4 (April 2, 2021): 1238–58. http://dx.doi.org/10.1093/bjsw/bcab035.

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Abstract Social service workers’ experiences of violence from service users (client-engaged violence) in social service workplaces are serious and pervasive issues that demand responsive and effective organisational interventions. However, organisational factors and characteristics that have an effect on worker experiences of client-engaged violence are poorly defined. This study utilised a quantitative design to identify and measure aspects of the organisation that prevent client-engaged violence and support workers in building healthy and safe workplaces. Participants (n = 1,574) from various publicly administered social services departments were surveyed to assess the effect of ‘workload’ (workload quality); ‘supervisory dynamics’ (equality, involvement, support and attentiveness); ‘team dynamics’ (intrapersonal team functioning and interpersonal team functioning) and ‘workplace safety culture’ (workplace safety values) on direct and indirect experiences of client-engaged violence. Results from multivariate analysis show that workload characteristics and organisational cultural values of workplace safety had a significant effect on worker experiences of client-engaged violence. The results highlight the importance of creating organisational policies and procedures that support workers in managing workloads and promoting a culture of safety within the work setting.
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AZEEZ, Rasheed Olawale, Tinuke M. FAPOHUNDA, and Foluso Ilesanmi JAYEOBA. "WORKPLACE SAFETY CLIMATE AND TURNOVER INTENTION OF NIGERIAN PRISON SERVICE OFFICERS." LASU Journal of Employment Relations & Human Resource Management 1, no. 1 (December 1, 2018): 106–13. http://dx.doi.org/10.36108/ljerhrm/8102.01.0121.

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This study investigated workplace safety climate and turnover intention among Nigerian prison service officers. It adopted the descriptive survey research design. Three prisons were selected using convenience sampling procedure and 187 respondents were selected with the use of purposive sampling method. The formulated hypotheses were tested using the Pearson Product Moment Correlation and multiple regression. The results showed a strong, positive and statistically significant relationship between workplace safety climate and turnover intention among Nigerian prison service officers (r=.63, p<.05). Also, a statistically significant influence of workplace safety climate dimensions (organizational level and group level safety climate) on turnover intention among Nigerian prison service officers was found (F(2, 184)= 15.78, p<.05), with R2 at 0.15. This posits that 15% of the variance in turnover intention is as a result of workplace safety climate dimensions (organization and group level safety climate). From these findings, it was recommended among others that, supervisors (group level safety climate) should adopt necessary practices (enlightenments and orientations on how to act safely at work) to reduce turnover intention of officers at the selected prisons.
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Andi Noerhayati Amirullah, Indriati Amirullah, Khaeriyah, and Muhammad Anas. "EFEKTIFITAS PELAYANAN BIDANG PENGEMBANGAN, KESELAMATAN DAN PENINDAKAN (PKP) PADA DINAS PERHUBUNGAN KOTA MAKASSAR." Jurnal Publikasi Manajemen Informatika 1, no. 1 (January 13, 2022): 61–71. http://dx.doi.org/10.55606/jupumi.v1i1.218.

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ABSTRAK INGGRIS The study aims to find out how effective the quality of service in the Development, Safety and Enforcement (PKP) Sector at the Makassar City Transportation Service is and to find out what are the inhibiting factors in the Development, Safety and Enforcement (PKP) service at the Makassar City of Transportation Service. The type of research used in this research is descriptive qualitative, the data using quantitative data. The research findings are the effectiveness of the Development, Safety and Enforcement Services (PKP) at the Makassar City Transportation Service has not been effective and also there are several factors that become obstacles in the Development, Safety and Enforcement Sector Services (PKP) at the Makassar City Transportation Service, including; Law Enforcement or Officers, Public Awareness, and Facilities and Infrastructure. Key words: service effectiveness, Safety Development and Enforcement Sector (PKP) ABSTRAK INDONESIA Penelitian ini bertujuan Untuk mengetahui seberapa efektif kualitas pelayanan Bidang Pengambangan, Keselamatan, Dan Penindakan (PKP) Pada Dinas Perhubungan Kota Makassar dan Untuk mengetahui Apa saja Faktor penghambat dalam pelayanan Bidang Pengembangan, Keselamatan dan Penindakan (PKP) Pada Dinas Perhubungan Kota Makassar. Jenis penelitian yang digunakan dalam penelitian ini adalah data deskriptif kualitatif dengan menggunakan data kuantitatif. Temuan penelitian yaitu efektifitas Pelayanan Bidang Pengembangan, Keselamatan Dan Penindakan (PKP) pada Dinas Perhubungan Kota Makassar belum efektif dan terdapat beberapa Faktor yang menjadi penghambat dalam Pelayanan Bidang Pengembangan, Keselamatan dan Penindakan (PKP) pada Dinas Perhubungan Kota Makassar diantaranya; Penegak Hukum atau Petugas, Kesadaran masyarakat, serta Sarana dan Prasarana. Kata kunci : efektifitas pelayanan, Bidang Pengambangan Keselamatan Dan Penindakan (PKP)
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Andi Noerhayati Amirullah, Indriati Amirullah, Khaeriyah, and Muhammad Anas. "EFEKTIFITAS PELAYANAN BIDANG PENGEMBANGAN, KESELAMATAN DAN PENINDAKAN (PKP) PADA DINAS PERHUBUNGAN KOTA MAKASSAR." Jurnal Publikasi Manajemen Informatika 1, no. 1 (January 13, 2022): 61–71. http://dx.doi.org/10.55606/jupumi.v1i1.218.

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ABSTRAK INGGRIS The study aims to find out how effective the quality of service in the Development, Safety and Enforcement (PKP) Sector at the Makassar City Transportation Service is and to find out what are the inhibiting factors in the Development, Safety and Enforcement (PKP) service at the Makassar City of Transportation Service. The type of research used in this research is descriptive qualitative, the data using quantitative data. The research findings are the effectiveness of the Development, Safety and Enforcement Services (PKP) at the Makassar City Transportation Service has not been effective and also there are several factors that become obstacles in the Development, Safety and Enforcement Sector Services (PKP) at the Makassar City Transportation Service, including; Law Enforcement or Officers, Public Awareness, and Facilities and Infrastructure. Key words: service effectiveness, Safety Development and Enforcement Sector (PKP) ABSTRAK INDONESIA Penelitian ini bertujuan Untuk mengetahui seberapa efektif kualitas pelayanan Bidang Pengambangan, Keselamatan, Dan Penindakan (PKP) Pada Dinas Perhubungan Kota Makassar dan Untuk mengetahui Apa saja Faktor penghambat dalam pelayanan Bidang Pengembangan, Keselamatan dan Penindakan (PKP) Pada Dinas Perhubungan Kota Makassar. Jenis penelitian yang digunakan dalam penelitian ini adalah data deskriptif kualitatif dengan menggunakan data kuantitatif. Temuan penelitian yaitu efektifitas Pelayanan Bidang Pengembangan, Keselamatan Dan Penindakan (PKP) pada Dinas Perhubungan Kota Makassar belum efektif dan terdapat beberapa Faktor yang menjadi penghambat dalam Pelayanan Bidang Pengembangan, Keselamatan dan Penindakan (PKP) pada Dinas Perhubungan Kota Makassar diantaranya; Penegak Hukum atau Petugas, Kesadaran masyarakat, serta Sarana dan Prasarana. Kata kunci : efektifitas pelayanan, Bidang Pengambangan Keselamatan Dan Penindakan (PKP)
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MOCEK, Hynek, Aleš FILIP, and Lubor BAZANT. "Galileo Safety-of-Life Service Utilization for Railway Non-Safety and Safety Critical Applications." Journal of Mechanical Systems for Transportation and Logistics 3, no. 1 (2010): 119–30. http://dx.doi.org/10.1299/jmtl.3.119.

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Viksveen, Petter, Mette Røhne, Lisbet Grut, Kathrine Cappelen, Siri Wiig, and Eline Ree. "Psychometric properties of the full and short version Nursing Home Survey on Patient Safety Culture (NHSOPSC) instrument: a cross-sectional study assessing patient safety culture in Norwegian homecare services." BMJ Open 12, no. 4 (April 2022): e052293. http://dx.doi.org/10.1136/bmjopen-2021-052293.

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ObjectivesMeasure patient safety culture in homecare services; test the psychometric properties of the Nursing Home Survey on Patient Safety Culture (NHSOPSC) instrument; and propose a short-version Homecare Services Survey on Patient Safety Culture instrument for use in homecare services.DesignCross-sectional survey with psychometric testing.SettingTwenty-seven publicly funded homecare units in eight municipalities (six counties) in Norway.ParticipantsFive-hundred and forty health personnel working in homecare services.InterventionsNot applicable.Primary and secondary outcome measuresPrimary: Patient safety culture assessed using the NHSOPSC instrument. Secondary: Overall perception of service users’ safety, service safety and overall care.MethodsPsychometric testing of the NHSOPSC instrument using factor analysis and optimal test assembly with generalised partial credit model to develop a short-version instrument proposal.ResultsMost healthcare personnel rated patient safety culture in homecare services positively. A 19-item short-version instrument for assessing patient safety culture had high internal consistency, and was considered to have sufficient concurrent and convergent validity. It explained a greater proportion of variance (59%) than the full version (50%). Short-version factors included safety improvement actions, teamwork, information flow and management support.ConclusionThis study provides a first proposal for a short-version Homecare Services Survey on Patient Safety Culture instrument to assess patient safety culture within homecare services. It needs further improvement, but provides a starting point for developing an improved valid and reliable short-version instrument as part of assessment of patient safety and quality improvement processes.
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Lu, Jian, Fuquan Pan, and Qiaojun Xiang. "Level-of-Safety Service for Safety Performance Evaluation of Highway Intersections." Transportation Research Record: Journal of the Transportation Research Board 2075, no. 1 (January 2008): 24–33. http://dx.doi.org/10.3141/2075-04.

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Ricardianto, Prasadja, Esterlinus Edwin Lermatan, Muhammad Thamrin, Edi Abdurachman, Heri Subagyo, Antoni Arif Priadi, David Sirait, Tri Iriani Eka Wahyuni, Rosliawati Achyani Kosman, and Endri Endri. "Impact of loading and unloading productivity on service user satisfaction." Uncertain Supply Chain Management 10, no. 3 (2022): 845–54. http://dx.doi.org/10.5267/j.uscm.2022.3.010.

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This study is aimed at analyzing the effect of port service performance, occupational safety, and health, and work safety on loading and unloading productivity and its impact on service user satisfaction at Yos Sudarso Tual Port, Maluku province, in Eastern Indonesia in 2020. What was found was the limited-service performance delivered to service users, resulting in dissatisfaction. This could have implications for the less-than-optimal loading and unloading performance at Yos Sudarso Tual Port. The study uses a quantitative method, with a path analysis model, with a total of 40 samples. Research respondents are users of loading and unloading services. The findings, in general, indicate that there is an effect of port service performance, occupational safety, and health and work security on loading and unloading productivity which in turn has an impact on increasing user satisfaction of Yos Sudarso Tual Port services. The key finding is that new investments are needed which will require the ongoing capacity building and development of several port authorities who are civil servants who will oversee port planning and operations and regulate access to key port services and facilities.
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Mendoza-Díaz, Alberto, Emilio Abarca-Pérez, and Agustin Gerardo Centeno-Saad. "Auditorías de seguridad vial de carreteras en operación." Ingeniería, investigación y tecnología 10, no. 2 (April 1, 2009): 137–44. http://dx.doi.org/10.22201/fi.25940732e.2009.10n2.013.

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Yuliana, Wike, Roni Ekha Putera, and Yoserizal Yoserizal. "INOVASI PELAYANAN KESEHATAN PUBLIC SAFETY CENTER 119 (PSC 119) SMASH CARE’S DI KOTA SOLOK." JIAP (Jurnal Ilmu Administrasi Publik) 8, no. 1 (May 6, 2020): 265. http://dx.doi.org/10.31764/jiap.v8i1.1793.

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Health service inovation Public safety Center 119 (PSC 119) Solok Madinah Sehat Cara Revolusi Sehat (SMASH CARE’S) in Solok City. For increasing the service in health sector, the govermnent of Solok City launched an inovation in health service PSC 119 Smash Care’s. this research intended to find out the implementation of Smash Care’s and also the public services that accepted by solok society. This research is using descriptive approach by qualitative methods. Technique of collecting the data was by interview and documentation. The result of this research shows that PSC 119 Smash Care’s give the emergency services to Solok society or the people who are in the Solok City. This service is very assist for the society. In the other hand, this service has more advantage than other. Those are easy to acces the service by direct call to 119 and also giving 24 hours service, free of charger and in accordance with needs and taking into account community complaints. But there are still some shortcomings such as the fraudulent numbers to call center 119, the lack of facilities and infrastructure as well and the lack of maximum socialization
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Fang, Chen, and Liu Lingli. "Research on Safety Services Capability Model for ATC service in ATM Division." Energy Procedia 17 (2012): 1369–75. http://dx.doi.org/10.1016/j.egypro.2012.02.254.

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