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Snyman, Pamela Beatrice. "Sustainable competitive advantage through organisational leadership and learning in a service environment : a resource-based view." Thesis, Stellenbosch : Stellenbosch University, 2007. http://hdl.handle.net/10019.1/19882.
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Thesis(MPhil)--University of Stellenbosch, 2007.ENGLISH ABSTRACT: The determination of what the concept ‘sustainable competitive advantage’ means within a service environment and the consequent establishment of key resources within Pam Golding Properties and the role that leadership and the creation of a learning organisation play, formed the core of this study. The case study was therefore undertaken to glean relevant information from reality in order to determine which resources that can be described as intangible assets and competences contribute in a sustainable manner to the organisation’s competitive advantage in a dynamic and changing business environment. Existing and historical resources including leadership and learning within the organisation were identified by means of semi-structured interviews with a range of company executives. These resources were then assessed by means of questionnaires that were distributed to a wide range of stakeholders within the organisation in terms of value for the client, sustainability and transferability. These outcomes, in turn, provided the basis for conclusions and recommendations for future utility in order to maintain competitive advantage that would ultimately lead to sustained superior performance on all fronts. The findings that were made, culminated in a visual representation of leadership and organisational learning that form the core of the organisation and simultaneously illustrating their interdependence with the other key resources, namely organisational culture, the Pam Golding Properties brand, reputation, teamwork, relationships, systems and procedures, managers and agents. These resources form the essence of the organisation. The organisational culture within Pam Golding Properties that is representative of the core values of integrity, honesty, sincerity and service delivery was found to be the overall resource that provides the organisation with sustainable competitive advantage. This was closely followed by the value of the brand and reputation, teamwork and inter-personal relationships, the utilisation of efficient systems and procedures and the recruitment and retention of competent managers and agents. Organisational leadership was found to instil confidence in the organisation. A common, shared vision that is understood and underwritten by all employees is however lacking and change needs to be managed in such a way that the organisation’s core ideology is not compromised, but an envisioned future should be communicated throughout. The brand carries out the promise of the culture and core values, but can be tarnished if the reputation for service excellence is not upheld and it can lose credibility if expectations are not met. The brand thus needs protection from within and this can only happen if the people in the organisation share in the process of and toward an envisioned future. It was established that meaningful change presupposes continual improvement in a dynamic, yet sustainable organisation. It was therefore also recommended that a concerted effort be made to actively promote and strive towards the company becoming a true learning organisation in order to sustain its culture, brand, reputation and other intangible assets and competences. In the event that these and other recommendations in terms of resources are seriously considered and strived for by company leaders, this organisation should be an example to the rest of the world regarding sustainable competitive advantage.
AFRIKAANSE OPSOMMING: Die bepaling van wat die konsep ‘volhoubare mededingende voordeel’ beteken binne ‘n diensomgewing en die daaropvolgende vasstelling van sleutelhulpbronne binne Pam Golding Eiendomme en die rol wat leierskap en die skep van ‘n leerorganisasie speel, het die kern van hierdie studie gevorm. Die gevallestudie is dus onderneem om toepaslike inligting vanuit realiteit te werf, om sodoende vas te stel watter hulpbronne wat as ontasbare bates en bevoegdhede beskryf kan word, op ‘n volhoubare wyse tot die organisasie se mededingende voordeel bydra in ‘n dinamiese en veranderende sake-omgewing. Bestaande en historiese hulpbronne insluitend leierskap en leer binne die organisasie is geïdentifiseer by wyse van semi-gestruktueerde onderhoude wat met ‘n aantal uitvoerende lede van die maatskappy gevoer is. Hierdie hulpbronne is daarna deur middel van vraelyste wat aan ‘n breë reeks insethouers binne die organisasie versprei is, geëvalueer in terme van waarde vir die kliënt, volhoubaarheid en oordraagbaarheid. Hierdie uitkomste het weer die basis verskaf vir afleidings en voorstelle wat gemaak is ten opsigte van toekomsbruikbaarheid om mededingende voordeel te behou wat uiteindelik tot volhoubare superieure verrigting op alle fronte sal lei. Die bevindings wat gemaak is, het in ‘n visuele voorstelling van leierskap en organisasieleer gekulmineer, wat die kern van die organisasie uitmaak en tegelykertyd hul interafhanklikheid illustreer ten opsigte van die ander sleutelhulpbronne, naamlik organisasie-kultuur, die Pam Golding Eiendomme handelsnaam, reputasie, spanwerk, verhoudings, stelsels en prosedures, bestuurders an agente. Hierdie hulpbronne maak die essensie van die organisasie uit. Die organisasie-kultuur binne Pam Golding Eiendomme wat verteenwoordigend is van die kernwaardes van integriteit, eerlikheid, opregtheid en dienslewering het as die oorhoofse hulpbron uitgestaan wat die organisasie van volhoubare mededingende voordeel verseker. Dis gevolg deur die waarde van die handelsnaam en reputasie, spanwerk en inter-persoonlike verhoudings, die benutting van doeltreffende stelsels en prosedures en die werwing en retensie van bekwame bestuurders en agente. Daar is bevind dat organisasie-leierskap vertroue in die organisasie skep. ‘n Gemeenskaplike, gedeelde visie wat deur al die werknemers verstaan en onderskryf word, kom egter kort en verandering behoort op só ‘n wyse bestuur te word, dat die organisasie se kern-ideologie nie onder verdenking gebring word nie, maar ‘n gevisioneerde toekoms behoort deurgaans gekommunikeer te word. Die handelsnaam dra die belofte van die kultuur en kernwaardes uit, maar kan skade opdoen as die reputasie vir diensuitnemendheid nie onderhou word nie en dan kan geloofwaardigheid ingeboet word indien daar nie aan verwagtinge voldoen word nie. Die handelsnaam moet dus van binne uit beskerm word en dit kan slegs gebeur indien die mense in die organisasie aan die proses van ‘n gevisioneerde toekoms deelneem. Dit is bevind dat betekenisvolle verandering aaneenlopende verbetering in ‘n dinamiese, dog volhoubare organisasie veronderstel. Daar is dus ook voorgestel dat ‘n doelbewuste poging aangewend word dat die wording van ‘n ware leerorganisasie aktief gepromoveer en nagestreef behoort te word om sodoende die kultuur, handelsnaam, reputasie en ander ontasbare bates en bevoegdhede vol te kan hou. Indien hierdie en ander voorstelle ten opsigte van hulpbronne ernstig deur die maatskappy se leiers bedink en nagestreef word, behoort hierdie organisasie vir die res van die wêreld ‘n voorbeeld van volhoubare mededingende voordeel te wees.
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He, Xiaomin. "Measuring the perceived service quality of group package tours in China : a conceptual model and empirical evidence." HKBU Institutional Repository, 2004. http://repository.hkbu.edu.hk/etd_ra/608.
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Ting, Wai-fong, and 丁惠芳. "The effect of a groupwork approach on the subsequent maintenance of employment of a group of institutionalized young offenders: a case study." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1985. http://hub.hku.hk/bib/B31247556.
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Kang, Yuanfei. "Performance and network governance in international joint ventures: case studies of three China-New Zealand JVs." Thesis, University of Auckland, 2004. http://hdl.handle.net/2292/2486.
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This thesis examines the relationships between performance, evolution and network governance of international joint ventures from a dynamic perspective. This is accomplished with a two-stage examination of case studies on the China-New Zealand joint ventures in China, involving two case studies in the first stage and one case study in the second stage. The exploratory and narrative research aims to aid theory building in the area of assessment and determination for IJV performance. In an investigation of the case IJVs between the Chinese and New Zealand firms, the study results in the development of three conceptual models of IJV performance and network relationships, namely, the Static Goal Model, the Goal Succession Model, and the Goal Emergence Model. These conceptual models adopt goal attainment as the criterion for assessing UV performance, and address goal attainment from a dynamic perspective by using a network approach. The theoretical models are illustrated and supported by the empirical evidence from the longitudinal case studies. The conceptual models differ from existing models of IJV performance in a number of important aspects, and thus contribute to theory relating to IJV performance in the following ways. These models integrate the concepts from the three research areas of performance, governance structure and dynamic evolution into a conceptual framework addressing IJV performance. Two types (organisational and interpersonal) of IJV network relationships are identified, and complex multiple tiers of network relationships in each type and their influence on JV performance and evolution are discussed. The study highlights the influence of network relationships and their evolution on IJV performance by arguing that IJV performance hinges on whether a trend of institutionalising the mechanism of trust building and conflict resolution and of balancing the network relationships within the IJV arrangement emerges from the process of IJV dynamic evolution. This research was solely undertaken by the author for the purpose of a thesis submitted in fulfilling the requirements for the degree of Ph. D at the University of Auckland.
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Nichols, E. "Maturity modelling of corporate responsibility: New Zealand case studies." Lincoln University, 2005. http://hdl.handle.net/10182/1968.
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Corporations are increasingly being expected to be responsible to not only shareholders, but also to employees, society and for the environment. This expectation increases as business crises, such the Exxon Valdez oil spill and the Enron collapse, continue to occur. In New Zealand several umbrella organisations were established to aid organisations in the quest to become sustainable or corporately responsible, such as New Zealand Business Council for Sustainable Development, New Zealand Businesses for Social Responsibility, and the Sustainable Business Network. A number of high profile companies such as Hubbard Foods Ltd, Landcare Research, Fonterra and Telecom belong to these umbrella organisations and have produced reports that reflect not only economic prosperity but also environmental quality and social equity. The aim of this research is to identify how organisations are implementing corporate responsibility issues into the operations, and using this information to construct a maturity model. The value of a maturity model is as an analytic tool, where an organisation can be benchmarked against the best in the field. Developing a maturity model for integrating corporate responsibility into an organisation enables managers to identify at which stage the organisation is currently situated and then provides an action plan of where to progress in the future. A preliminary maturity model is developed based on previous models from the fields of corporate responsibility, environmental management and sustainability. This exploratory study used the case study method to analyse six organisations that are members of the New Zealand Business Council for Sustainable Development and are producing annual sustainability reports. Using the Global Reporting Initiative (GRI) guidelines for sustainability reporting, 10 years of annual reports from each case company were analysed and compared against these guidelines. The results were used to identify what corporate responsibility areas businesses are currently reporting on and therefore implementing within the organisation, and identifying if there is an evolutionary pattern applicable to all organisations thereby enabling the construction of a maturity model. The findings show that although there was an increase in the GRI indicators included the reporting is poorly developed. The major areas of change have been in the reporting of governance and management structures, the development and inclusion of vision statements and changes in management policies. There was increased reporting in some environmental and social indicators, but no clear patterns of change emerged. Using the data and analysis a refinement of the proposed maturity model was made.
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Brooks, Billy, S. Warfield, Robert P. Pack, Jeffrey A. Gray, Arsham Alamian, A. M. Hagaman, and Nicholas E. Hagemeier. "The ETSU Prescription Drug Abuse/Misuse Working Group: A Case Study for Inter-professional Research and Training in South Central Appalachia." Digital Commons @ East Tennessee State University, 2015. https://dc.etsu.edu/etsu-works/1383.
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Mofu, Zanele Abegail. "An investigation of a mathematics recovery programme for multiplicative reasoning to a group of learners in the South African context : a case study approach." Thesis, Rhodes University, 2014. http://hdl.handle.net/10962/d1013333.
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This thesis describes an intervention using the Mathematics Recovery programme in a South African context with a small sample of Grade 4 learners. The study uses a qualitative case study approach. The data collection included video recorded one-to-one oral interviews with the learners. I used the Learning Framework in Number (LFIN) developed by Wright, Martland, Stafford and Stanger (2006) to profile the learners using pre and post intervention interview data and to determine their levels of multiplicative reasoning. The analysis showed the positive impact of the Mathematics Recovery programme on the improvement of multiplicative reasoning. The study contributes to the use of Mathematics Recovery programmes in South Africa from both a teacher and teacher educator perspective.
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Ahlén, Oskar. "”Vi ska inte slåss utan samarbeta” : En fallstudie av samverkan inom läsfrämjandearbete för barn och unga." Thesis, Uppsala universitet, Institutionen för ABM, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-414196.
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The aim of this master’s thesis is to examine how collaboration is represented in guiding documents and practice concerning reading promotional work towards children and youth within Sandviken’s cultural center’s public library and the house of literature. This is examined through a case study of the public library’s and the house of literature’s activities for children and youth, with a focus on how collaboration affects the organizations work towards these target groups. The empirical material consists of legal texts from national, regional and municipal levels, documents, and guidelines for the two organizations, as well as qualitative interviews with librarians and activity developers within the library and house of literature’s practices. The empirical material is analyzed with the use of Kajsa Lindberg’s organizational definition of collaboration and focuses on how collaboration is perceived, motivated, what unifying objects that exist between different professions and which promoting and inhibitory aspects that can be identified. The analysis shows that motives behind collaboration often involve different categories of motives at once and that they synergize with one another. Librarians and developers experience collaboration as more fruitful when sprung from practice rather than from directives stated in documents. However, the result from this thesis indicates that the documents have a valuable function in putting collaboration on the agenda within public libraries and making decisions to establish and invest in such activities more legitimate. The results further indicate that the organizations within the case have promoting prerequisites that are specific for their local context such as engaged politicians and a strong local cultural tradition, but that the benefits that can be identified in some measures can be achieved elsewhere using the prerequisites at hand. This is a two years master’s thesis in Library and Information science.
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Salim, Al Mazro'ei Lubna Badar. "Questioning women's empowerment through tourism entrepreneurship opportunities : the case of Omani women." Thesis, Edinburgh Napier University, 2017. http://researchrepository.napier.ac.uk/Output/995563.
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This thesis adopts critical feminist theory, which is a combination of both critical theory and feminist theory, to explore the nature and experiences of Omani women involved in tourism entrepreneurship with particular regard to empowerment. Several studies have identified the potential role of tourism entrepreneurship to empower women due to the many benefits that it provides. However, this potential, and the extent that it empowers women, has been questioned. A review of the literature on women in tourism entrepreneurship reveals that there are several issues that have theoretical and practical implications for women's empowerment through this activity. Furthermore, a review of the development studies literature indicates that there are many prevailing issues and debates surrounding the concept of women's empowerment thatmerit further investigation. The fieldwork for this research took place in Oman during 2013-‐2014 and included an examination of a hosting group, sewing group and a number of women tourism entrepreneurs. Participant observations and semi-structured/unstructured interviews were conducted to collect information about these women. Thematic analysis was used to analyse the collected information and to develop three ethnographic case studies. The findings of this research reveal that tourism entrepreneurship does not inevitably bring about empowerment for Omani women. It is far from being an activity for women's individual and collective empowerment, given that the scope for such remains dependent on the embedded environment and is influenced by the nature of tourism enterprise work. An empirically informed conceptual framework was developed from the data to present this phenomenon. A grounded conceptualization was also developed from the data to conceptualize the process of women's empowerment for Omani women in tourism entrepreneurship. Theoretical implications of the findings areidentified in relation to the appropriate use of the concept of women's empowerment in tourism research. Practical implications of the findings are also identified in relation to local and international tourism organisations that utilises tourism entrepreneurship opportunities for women's empowerment purposes.
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Horn, Chrys. "A complex systems perspective on communities and tourism : a comparison of two case studies in Kaikoura and Rotorua." Lincoln University, 2002. http://hdl.handle.net/10182/1606.
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This thesis analyses research into the evolution and adaptation of the communities in Rotorua and Kaikoura by using a complex systems perspective. This perspective requires that the analyst look beyond the obvious impacts of tourism such as employment, crowding, and congestion, to the processes that underlie the experiences of local people in relation to tourism. The configuration of the destination, the flows of people in the area, the visitor types and the ratio of hosts to guests all influence a community's interactions with tourists. In small destinations, the effect of host interactions with guests is potentially much greater than is the case in larger destinations. However, in using a complex systems perspective to analyse the effects of tourism on these two destinations, it becomes clear that the impacts of tourism are more than just the impacts of tourists. The impacts of tourism are intertwined with the processes of trust, leadership and decision making occurring both within the community and within the wider regional and national socio-economic systems. As such, local perceptions of tourism are associated with history, geography, local politics and local social processes. As concepts, the meanings of both 'tourism' and 'community' emerge from the experiences people have, and the associations that they make with the two terms. Thus, the meaning of both 'tourism' and 'community' are idiosyncratic and locally defined. Each term means different things to residents in Rotorua and Kaikoura, and each affects how residents perceive tourism in their respective towns. For example, the associations that people make between historical events and processes such as restructuring are quite different in each of the two communities. In Rotorua, tourism is seen as a source of stability, as a phenomenon that confers a higher level of perceived control on the community. In Kaikoura, tourism is seen as a source of change and it confers a lesser sense of perceived control on the community overall. Likewise, the relationship between the local council and the community underlies the sense of security people feel about local decision making processes. This relationship is mediated by a range of processes including the effort that the council put into communicating with community members, the leadership shown by the council, the way in which they facilitate community visioning processes, which then provide a basis for both leadership and decision making. Underlying these processes are community processes of rivalry, competition, cooperation, labelling and stereotyping that all affect the levels of trust that the community have in those around them. Community cohesion (which is not the same as community agreement) underlies a community's ability to work together to manage tourism. Thus using a complex systems approach to analyse the impacts of tourism in two destinations has shown that there is much more to tourism than the impacts of tourists and their activities. Instead, the way the community system interacts with the tourism system gives rise to the impacts of tourism. Tourism can be usefully conceptualised as a process that is inextricably interwoven with history, politics and community interaction processes at the destination level. Perceptions of tourism reflect these processes and the understanding that local people have of them, and the level of control that they feel they have over tourism development. With little trust in local decision making processes, people have a low sense of control over how tourism development affects them. In tourism planning, therefore, it may be more effective to focus primarily on the processes by which tourism development and management occurs in the local area and to look at mitigating the effects of tourists only after building community capacity to adaptively manage tourism in their area. Communities need a sense of control over their world, and this is only undermined when experts and institutions try to advise courses of action without involving a range of community players in the process of managing tourism. Thus, government and other organisations and institutions at local level must focus on working with communities to build local capacity to manage tourism, without imposing on those communities to convince them to 'treat tourists well' or to manage their environment better, so they become more attractive as a destination.
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Maldonado, Leslie. "The study of self-efficacy in Latin female immigrants attending a support group at a community based agency." CSUSB ScholarWorks, 2003. https://scholarworks.lib.csusb.edu/etd-project/2313.
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The focus of this study is the effectiveness in increasing self-efficacy and self-esteem level, parenting skills, awareness about domestic violence issues, and the overall effects of these on the quality of life of at-risk Hispanic female immigrants attending a support group at a community agency.
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Armstrong, Marilyn Christine. "Perceptions on Collaborative Learning: A Case Study of Female Community College Instructors." Scholar Commons, 2011. http://scholarcommons.usf.edu/etd/2990.
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In the 1980s, academic assessments called for "the ability of individuals and groups to talk, listen judge, and act on issues of common interest" (Morse, 1989, p. 30). More recently, corporate research findings, Are They Ready to Work? Employers' Perspectives on the Basic Knowledge and Applied Skills of New Entrants to the 21st Century U.S. Workforce (The Conference Board, Inc., Partnership for 21st Century Skills, The Corporate Voices for Working Families, & Society for Human Resource Management, 2006), report the workplace is seeking college graduates with skill in collaboration (e.g. build diverse relationships, negotiate, manage conflict). While the interest in collaborative learning has expanded in higher education and business, "sparse application" is reported in the college classroom. In academia, collaborative learning has been dependent on cooperative learning research focused on quantitative student achievement outcomes while faculty perceptions of a nonfoundational social constructivist view of collaborative learning is reported as "hardly begun." Along with an increased ambiguity in the terms collaborative and cooperative learning, a comprehensive understanding of collaborative learning and its potential uniqueness, if any, has been skewed.
The purpose of this study was to describe and explain collaborative learning from the perspective of selected classroom practitioners representing multiple academic disciplines at a learning-centered institution. The exploratory questions guiding this qualitative case study were: (a) what elements constituted community college collaborative learning practitioners classroom experience and (b) what variables influenced the elements. The theoretical framework undergirding this dissertation is social constructivism nested in constructivism.
A purposeful sampling of four instructional criteria indicative of a nonfoundational socio-constructivist concept of collaborative learning guided the participant selection process. The limited candidate list consisted of 31 faculty (20 females, 11 males) at the field site, a learning-centered community college with an FTE near 30,000 for the 2009 - 2010 school year. From 22 initial responses, seven faculty participants (6 female, 1 male) were selected and participated in two semi-structured in-depth interviews. The data collection included interviews, institutional and practitioner documents, the researcher's reflective journal, and field notes. The male participant was removed from the study because he did not submit all requested documents. Therefore, though unintended, six case studies of female instructors were analyzed over an eight month period and reduced to four when saturation was reached, no new information was elicited. All four participants fulfilled all four specified instructional criteria.
The central finding able to help the college classroom is the strong identified practice of the defined collaborative learning concept with the articulated understanding limited and term interchange and confusion profound. Thus, the value of this study is the lack of definitional clarity in the terms collaborative and cooperative learning within academia which may offer one possible explanation for the reported sparse application in the college classroom. Supporting this major finding the single most defining attribute of this sophisticated or challenging concept of collaborative learning is the instructional criteria of distributed authority. Manifesting itself in students teaching students the faculty participants high level of consistent classroom application in concert with intellectual negotiation, consensus building, and student ownership of learning constitutes the collaborative learning skills sought by the work force. This study contributed to all three research attributes reported as minimal in the literature, qualitative research from a faculty perspective on the specified concept of collaborative learning. A comprehensive participant selection process was not conducted. In view of the central finding and the existing gaps in the literature, a priority recommendation for future research would be a more intentional expansion of candidate recruitment to potentially increase identification of classroom instructors practicing the particularized concept of collaborative learning. Other research recommendations would include a more focused study of the defined concept of collaborative learning in relationship to: (a) the learning-centered institution, (b) disciplines with a high density of foundational knowledge, (c) student and faculty resistance, (d) lines of authority, and (e) personality, gender, teaching styles, and learning styles.
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Tošić, Damjan, and Usman Tariq Bhatty. "Value Co-Creation & Proposition in Service Business Models & Eco-Systems – Interactions, Perspectives, Roles : 20 Manager Interviews in SMEs & MNCs 3 Case Studies from IBM (Leadership, Strategy, Technology, Services)." Thesis, Karlstads universitet, Avdelningen för företagsekonomi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-34812.
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The academic and business understanding of how Business Models through Service Logic co-creates, proposes, and captures value in extensive and complex Networked Systems is at its first daylight, specifically in the context of Service Systems with their Ecologies. With the complexity emerging in the Service Economies along with the advances in Information and Communication Technology such as the Cloud and Big Data, to describe and define the business operations, units, and value propositions consequently is done by business modeling and innovation of the company to acquire a current or new capitalization strategy, control and execution. Open Business Models such as the Business Model Canvas are easily integrated in existing or new Enterprises and Service Systems, and aim to facilitate the development of private as well as public entities in adapting, accessing, and integrating operant and operand resources by the ever-so-more used Service Logic. A Service Business Model has the academia and business recognized Service-Dominant Logic (S-D Logic) as a foundation for sensemaking in complex Networked Systems and Service Economies. The authors have conducted 20 face-to-face interviews with private and public company managers at all levels, review of literature in the Business Model and Service Logic fields, and also reviewed case studies from IBM on Business Models and its Leadership, Strategy and Technology (and Services) – which is a natural extension of our Interdisciplinary and Systems Sciences studies with S-D Logic at Karlstad Business School and Karlstad University for the past four years. The author’s research, interviews and IBM’s case studies show a need for further conceptualization and sensemaking of the Value Co-Creations and Propositions in Service Eco-System settings – and also decision-making assistance for managers designing, innovating and using Service Business Models to create sustainable Ecologies. Moreover, a Leadership perspective with a systems level strategy in Service Eco-Systems through externally-faced Value Propositions with the ability to create opportunities needs to be developed through a systems thinking. Furthermore, the quality of interaction, shared information, and influence in Dyad Perspective to facilitate Triad Relationships captures value – which is facilitated by the new Service Canvas Business Model. We argue for a multiple perspective in Service Business Models to cater both partner and customer perspective with internally- and externally-faced Value Propositions to Co-Create or Capture Value – we see that this requires an objective (objectification) foundation for consensus; the 4C model. We contend that Service Eco-Systems cannot scale or sustain without the proper use of Technology specifically Communication but also Information, which determine most of the quality in modern and digital service interactions and perspectives. Our interviews, reviews, and cumulative research in Service Business Models and Eco-Systems with IBM case studies are all strong foundations for current and future research but also for business practice today.
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Liu, Yongli. "The current situation Chinese third-party logistics companies are facing - an exploratory study : 112.889 (120 credits) thesis presented in partial fulfilment of the requirements for the degree of Master of Applied Science (MApplSc) in Logistics and Supply Chain Management at Massey University, Auckland, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/969.
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The fast development of the Chinese economy has brought tremendous impact on the growth of logistics industry in the country. China has become the hottest market for both Chinese and foreign third-party logistics companies (3PL providers), and more and more foreign and domestic 3PL providers are being involved in the Chinese logistics industry. To understand the current situation Chinese third-party logistics companies are facing and the competitive strategies they are pursuing, an exploratory investigation was conducted in the study. A multiple case-study approach was adopted as the main strategy and guidance for the study. Under the principle of multiple case studies, multiple instruments (questionnaire, telephone interviews and archive searching) were used in the data collection among three selected case study companies. Also, within-case analysis and cross-case analysis were chosen as the overall framework of data analysis, and content analysis was selected as the main method for qualitative data analysis. Through investigating a variety of aspects of the three case study 3PL companies, the study has identified that all the case study companies have established country-wide logistics networks, have provided customers a range of logistics services, and have adopted different information technology systems in their operations. All the case study companies have achieved constant increase in their sales in recent years. Generally, the competition in the Chinese 3PL industry is fierce, and sometimes chaotic, unfair, and even illegal. Foreign 3PL providers have been considered as major competitor by Chinese 3PL providers. All the case study companies have developed and pursued a number of competitive strategies to gain competitive advantages in both cost and service. The main competitive strategies addressed include distribution network developing strategy, information technological strategy, and long-term partnership strategy.
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Kaule, Ralph Dungit. "Analysing project management culture and practice of public managers in Papua New Guinea: a case study of the National AIDS Council Secretariat : a thesis presented in the fulfilment of Master of Philosophy in Development Studies at Massey University, Palmerston North, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/1151.
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This thesis analyses and explores the Culture and Practices of Public Managers involved in implementing projects in Papua New Guinea. Project Implementation is an integral part of the overall project management cycle that has received a great deal of attention as a major development problem. In order for us to gain an insight of the theme of the thesis, the National AIDS Council Secretariat (NACS) was selected as the site for this case study. To investigate'how things were done in NACS', a variety of approaches were used to gauge the views, perceptions and experiences of programme and project managers in NACS, to help us understand the factors that affect staff practices. Poor management practice and the lack of a sound management culture and work ethic in PNG, is often blamed for the break down in the state?s capacity to deliver public goods and services to its citizens. Performance culture and good practice by public managers employed in State Institutions to handle projects have regressed in the last three decades, and as a result, projects are seen as failing to meet the goals and objectives of the state. The research question which the case study had to answer was: What is the nature of project management culture and practice among public sector managers in the National AIDS Council Secretariat? The study sought to investigate the extent to which the areas of command and control, project training, project knowledge and staff motivation were important integral managerial qualities in the attitudes and practice of public managers. The study showed that, of the four elements of managerial practices investigated, the inability of public managers to assume leadership, command and control and motivate their staff, were the most important elements missing among managers in NACS. Based on the findings and the evidence collected during the research, this thesis argues for substantial capacity building programmes to be designed and conducted around 'programme and project management' roles in state institutions and agencies in PNG, as the way to improve staff capabilities so as to enable project managers and their staff to efficiently implement projects.
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Stair, Charissa Ruth. "Using Brownfields to Think Green: Investigating Factors that Influence Community Decision-Making and Participation." PDXScholar, 2011. https://pdxscholar.library.pdx.edu/open_access_etds/584.
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Brownfield restoration and remediation is a growing concern across the United States. Brownfields are vacant or abandoned properties with real or perceived contamination. Successfully restoring these properties requires strong stakeholder collaboration, including the local community. The purpose of this study was to explore the complexities of creating a community garden on a residential brownfield site located in a low-income, high-minority neighborhood and to gain a better understanding of how a community based project develops and impacts individuals from the community. Specifically, the study investigated who chose to participate in the project, what motivated individuals to become involved and remain committed, and how individual's understanding of the project's risks and plans changed throughout his/her involvement. The case study followed 17 participants through the first year of the Emerson Street Garden, a brownfield restoration project in the King Neighborhood of northeast Portland, Oregon. Findings showed that individuals were attracted to different styles of outreach materials based on their own personality and preferences. The desire to improve the community was an important motivation for all the participants but personal motivation was not connected to knowledge retention. While the Emerson Working Group was successful at distributing knowledge to all its members, individual's flexibility to new ideas was critical for continued involvement in the working group. In conclusion, the study found that a "one-size-fits-all" method for engaging community members in urban restoration and renewal projects does not exist; however, there are best practices that can be applied to most situations. Implications for practice and further research are discussed.
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Espiner, Stephen. "The phenomenon of risk and its management in natural resource recreation and tourism settings : a case study of Fox and Franz Josef Glaciers, Westland National Park, New Zealand." Lincoln University, 2001. http://hdl.handle.net/10182/638.
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The significance of risk is growing in many Western societies, a phenomenon linked to increasing individualism, personal choice, and outcome uncertainty in multiple spheres of life. Despite being healthier and more physically protected from harm than any previous society, a serious concern for safety and risk control is emerging as a defining characteristic of modern social life. Within the context of a risk-averse society, this thesis investigates the nature and relevance of risk in natural resource recreation and tourism settings. Millions of people every day visit national parks and other protected areas around the world in which natural hazards inhere. Many visitors fail to recognise these hazards, creating moral, legal, and ethical issues for natural resource managers. People travel to national parks anticipating a degree of adventure, to escape routines, and to witness the grandeur of nature. Ironically, the very qualities that attract people to natural areas may also put them at risk. Managers of natural resource tourism and recreation areas in New Zealand are confronted with a paradox born out of visitor demand for nature experiences, a legal obligation to facilitate free access, and a growing social emphasis on health and safety. In particular, this study assesses the risk perceptions of visitors to the Fox and Franz Josef glaciers, popular tourist attractions on the West Coast of New Zealand's South Island, and explores the risk perceptions and beliefs of resource management agency staff. The study also investigates the issue of risk communication at these two sites, and the degree to which existing hazard messages are successful at encouraging appropriate visitor behaviour. Pictorial hazard warning signs are introduced to the sites and their effectiveness evaluated. The findings show that many visitors (especially international visitors) have relatively poor awareness of natural hazards, and behave in ways which potentially compromise physical safety. It is argued that perceptions and behaviour are a consequence of diverse individual and situational factors including limited knowledge of the sites, beliefs about management, poor comprehension of hazard warning signs, and freedom from the normative constraints of everyday life. In contrast to visitors, managers at the glacier sites consider the risks to be significant, and, potentially, severe. It is argued that managers' perceptions of risk are influenced by several important social and site-specific factors, including their own experiences of hazards at the glaciers, perceived legal and moral obligations, the organisational culture, and impressions of high societal expectation concerning safety. The situation is further complicated by the freedom of access principle in national parks, and increasing tourist demand for nature-based experiences. These factors governed beliefs about the subject of risk. This study identifies several dimensions of risk in nature-based recreation and tourism settings. Visitors are at risk of personal accident or injury at certain tourism attractions. Awareness of hazards is limited, visitor behaviour compromises safety, and existing communication strategies are only partially effective. Risk is also apparent in the agency responsible for management of outdoor recreation areas. Site managers perceive a risk in their failure to prevent visitors from harm, whereas senior managers identify risk as primarily financial, legal, and political. Collectively, these factors demonstrate that the phenomenon of risk is increasingly important in the tourism and recreation context, and has the potential to influence significantly both management and experience of protected natural areas in New Zealand.
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Austin, Stacy Theodora. "International and Domestic Student Health-Information Seeking and Satisfaction." PDXScholar, 2013. https://pdxscholar.library.pdx.edu/open_access_etds/804.
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This study examines two groups -international and domestic students at Portland State University (PSU) - in terms of their motivations to seek university-health services, and their satisfaction with university-health services. The Theory of Motivated Information Management (W. A. Afifi & Weiner, 2004) served as the foundation for this study to examine the preferences of students in terms of the ways they seek information about their health concerns. Differences in international and domestic students' anxiety, efficacy, and satisfaction with physicians were supported. International students reported more anxiety than domestic students. Domestic students reported being more efficacious than international students when talking to a medical provider about a current medical issue. Also, international students reported higher satisfaction with a medical provider at their last university health services visit. First, subjects were asked if they currently have a medical concern for which they might consider consulting a physician at PSU health services. If this scenario applied, subjects were asked to rate a variety of possible, theoretically informed motivations for seeking medical information by consulting a physician, to test the Theory of Motivated Information Management. Second, subjects were asked if they have previously consulted a physician at PSU health services. If this scenario applied, subjects were asked to provide satisfaction ratings of the physician and staff. The results contribute to the understanding of information-seeking processes and support the theory's effectiveness in this situation, explaining where international and domestic students are significantly different in regard to their responses.
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Edwards, Sylvia L. "Fee based information services for business : an investigation of requirements." Thesis, Queensland University of Technology, 1998. https://eprints.qut.edu.au/36840/1/36840_Edwards_1998.pdf.
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This thesis reports findings from a survey comparing the use of internal and external information services by business persons in the City of Brisbane. The Business Information: an investigation of its sources and use survey was undertaken on behalf of Queensland University of Technology (QUT) Library's Expert Information Service. The study made steps towards the understanding of
not only where information is currently sourced, but also why business people prefer the services they currently use to source their information needs. The study has corroborated previous studies into business people's use of information resources and has achieved a better understanding of information use patterns and the potential future role of libraries and library based Fee Based Information Service (FBIS) units. Comparative case
studies were undertaken to understand the Australian FBIS environment. FBIS's have developed within the Australian library environment to serve the information needs of business people. They have also developed out of a drive to provide income generation, independent of government
funding, for the library that establishes the FBIS.
Libraries and FBIS units have resources and expertise of potential value to business people; however, business people still lack an awareness of available information services and resources
in general, and specifically in libraries or FBIS units.
The main findings of this survey are that: (1) Architects and Small Business Managers are primary markets for FBIS units; (2) The main sources of information currently accessed to make business decisions are internal information services and professional associations; (3) External information service units are favoured for their ability to provide information searching and patents
& standards access; (4) The Internet is currently used more than any other electronic form of information resource and an increase is expected in daily and weekly use; (5) Information
overload and a lack of time to search for information are major concerns to business people; (6)
The majority of respondents have never used a library based FBIS; and (7) Almost 50% of business people report that they have difficulty with not having a budget to acquire information and approximately 35% have no authority to purchase information. Overall the findings suggest that FBIS units should aim to understand the commercial paradigm, providing accurate, timely and up-to-date information for their clients in the most convenient and specific manner possible. The research findings suggest a number of implications for practice for FBIS units, as well as for libraries in Australia.
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Dos-Santos, Edirlei Machado 1979. "Representações sociais sobre o cuidado em saúde mental na atenção básica : percepções de enfermeiros da estratégia saúde da família." [s.n.], 2014. http://repositorio.unicamp.br/jspui/handle/REPOSIP/283867.
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Orientador: Claudinei José Gomes CamposTese (doutorado) - Universidade Estadual de Campinas, Faculdade de Enfermagem
Made available in DSpace on 2018-08-24T09:28:55Z (GMT). No. of bitstreams: 1 Dos-Santos_EdirleiMachado_D.pdf: 2753701 bytes, checksum: 08b37053af0c672b087f16859b07f3f9 (MD5) Previous issue date: 2014
Resumo: Os serviços de saúde da atenção básica, em particular, a estratégia saúde da família deve ser entendida como um importante dispositivo para a produção do cuidado em saúde mental na perspectiva da integralidade, além de ser tomada como a porta de entrada da rede de atenção em saúde de um modo geral e de atenção à saúde mental. Esta pesquisa objetivou estudar as representações sociais sobre o cuidado em saúde mental na percepção de enfermeiras da estratégia saúde da família, tendo como objetivos específicos: investigar os significados que as enfermeiras da estratégia saúde da família atribuem ao cuidado em saúde mental; identificar as possibilidades e os instrumentos utilizados pelas enfermeiras em seu processo de trabalho para o desenvolvimento do cuidado em saúde mental e; analisar as limitações para a produção do cuidado em saúde mental na estratégia saúde da família. Trata-se de uma pesquisa de abordagem qualitativa do tipo descritiva e exploratória em que foi empregado o referencial teórico das representações sociais e o método do estudo de caso, sendo utilizada a entrevista semiestruturada como técnica de coleta de dados. Participaram do estudo 19 enfermeiras que atuam em unidades de saúde da família da zona urbana do município de Vitória da Conquista, Bahia. Os dados foram analisados a partir da técnica de análise de conteúdo na modalidade temática a partir da qual foram depreendidas três categorias temáticas: o trabalho da enfermeira na estratégia saúde da família; o cuidado em saúde mental na estratégia saúde da família: percepções das enfermeiras e; a rede de atenção em saúde mental. A partir destas foi possível identificar e analisar as representações sociais sobre o cuidado em saúde mental na percepção das enfermeiras. As representações das enfermeiras se formaram a partir de elementos que dão significado a sua prática profissional. Neste cenário, o cuidado em saúde mental tem adquirido certa invisibilidade pela dificuldade destas em lidar com aspectos subjetivos que ganha visibilidade a partir de um serviço que se estrutura pautado numa lógica de produção dos serviços. Embora as enfermeiras percebam a incipiência acerca da produção do cuidado em saúde mental em seus processos de trabalho e as limitações que contribuem para esta realidade, conseguiram cristalizar elementos em suas falas que representam as possibilidades/instrumentos para o desenvolvimento do cuidado em saúde mental, como: o acolhimento, o vínculo e a escuta. Isto evidencia um ponto de partida para (re)construir práticas na direção da integralidade do cuidado, entendendo a produção em saúde mental como inerente a este processo
Abstract: Primary Health Care services, family health strategy in particular, should be seen as an important device for the production of mental health care from the perspective of integrality, besides being taken as the gateway for the health care network in general and mental health care as well. This research aimed to study the social representations of mental health care in the perception of nurses working in the family health strategy, with the following specific objectives: to investigate the meanings which nurses working in the family health strategy attribute to mental health care; to identify the possibilities and the instruments used by nurses in their work process for the development of mental health care; and to analyze the limitations for the production of mental health care in the family health strategy. This is a research with qualitative approach of the descriptive and exploratory kind, in which the theoretical framework of social representations and the method of case study were used, as well as the semi-structured interview as a technique for data collection. Taking part in the study were 19 nurses who work in family health units in the urban area of the municipality of Vitória da Conquista, Bahia. Data were analyzed by means of the content analysis technique in the thematic modality from which three thematic categories were inferred: the work performed by nurses in the family health strategy; the mental health care in the family health strategy: perceptions of nurses and the mental health care network. From these it was possible to identify and analyze the social representations on mental health care in the perception of nurses. Nurses¿ representations were formed on the basis of elements which give meaning to their professional practice. In this scenario the mental health care has acquired certain invisibility because of nurses¿ difficulty in dealing with subjective aspects which become visible from a service which is structured on the logic of service production. Although nurses notice the incipiency about the production of mental health care in their work processes as well as the limitations that contribute to such reality, they have succeeded in crystallizing elements in their speech which represent the possibilities/instruments for the development of mental health care, such as welcoming, bond and listening. That points out a starting point for (re)building practices towards care integrality, understanding the production of mental health as inherent in this process
Doutorado
Enfermagem e Trabalho
Doutor em Enfermagem
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Ott, Kenneth Brad. "The Closure of New Orleans' Charity Hospital After Hurricane Katrina: A Case of Disaster Capitalism." ScholarWorks@UNO, 2012. http://scholarworks.uno.edu/td/1472.
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Abstract
Amidst the worst disaster to impact a major U.S. city in one hundred years, New Orleans’ main trauma and safety net medical center, the Reverend Avery C. Alexander Charity Hospital, was permanently closed. Charity’s administrative operator, Louisiana State University (LSU), ordered an end to its attempted reopening by its workers and U.S. military personnel in the weeks following the August 29, 2005 storm. Drawing upon rigorous review of literature and an exhaustive analysis of primary and secondary data, this case study found that Charity Hospital was closed as a result of disaster capitalism. LSU, backed by Louisiana state officials, took advantage of the mass internal displacement of New Orleans’ populace in the aftermath of Hurricane Katrina in an attempt to abandon Charity Hospital’s iconic but neglected facility and to supplant its original safety net mission serving the poor and uninsured for its neoliberal transformation to favor LSU’s academic medical enterprise.
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Nygren, Peggy. "Exploring the Effects of Multi-Level Protective and Risk Factors on Child and Parenting Outcomes in Families Participating in Healthy Start/Healthy Families Oregon (HS/HFO)." PDXScholar, 2013. https://pdxscholar.library.pdx.edu/open_access_etds/1513.
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While many studies focus on the links between multiple risk factors and negative outcomes such as child maltreatment, less is known about the influence of protective factors in the face of risks. The theoretical base of this study was a social ecological model of interactive influences including individual parent, family, and neighborhood level factors to predict outcomes. Protective Factor Index (PFI) and Risk Factor Index (RFI) predictors were developed to explore potential multi-level protective factor buffering effects on key child development and parenting outcomes. Participants were first time mothers enrolled in a randomized controlled study of the Healthy Start/ Healthy Families Oregon (HS/HFO) home visitation program (treatment group) who completed a follow-up phone survey at the child’s 12 month birthday (n = 405). Families were offered HS/HFO services prenatally after meeting risk screening eligibility criteria on the New Baby Questionnaire (NBQ). Program mothers having received at least one home visit (n = 248) were included in the final analyses. Families had an average of 3.1 (SD = 1.2) NBQ risk factors at enrollment and 83% reported having trouble paying for basic needs. Families received an average of 16 home visits in the first 6 months of the program. Thirty-one percent of mothers were aged 19 or younger, 60% were White and Non-Hispanic, 31% were Hispanic, and 9% were another race/ethnicity. Hierarchical regression models with main effects (RFI, PFI, race) and an interaction term (RFI X PFI) were developed to predict eight outcomes. Interaction effects models were not significant. Five RFI main effects were significant: higher RFI scores were associated with greater likelihood of child welfare involvement, greater parenting stress, less favorable scores on child health and well-being, lower parent responsiveness and ii acceptance, and less supportive learning environments. One PFI main effect was significant: higher PFI scores predicted lower parenting stress. A trend level result showed higher PFI scores were associated with less child welfare involvement. Race was significant in two models: White/Non-Hispanic families were more likely to have a home visitor report child welfare involvement and had more frequent parent-child activities compared to other race/ethnicity families. Unpacking the results with separate single risk factor (12 items) and protective factor (10 items) regression models followed. Results showed parent’s prior family history of maltreatment and younger maternal age predicted child welfare involvement (home visitor report), while protection was seen for those with access to housing support. Social support and family functioning protectors were linked to lower parenting stress, while maternal depression showed the opposite finding. Better scores on a child health and well-being measure were seen with higher neighborhood cohesion and greater participation in HS/HFO; in contrast, neighborhood violence and frequent mobility were linked to worse scores. Developmentally supportive home environments were seen for families participating in additional parent support programs, in which the mother had greater knowledge of infant milestones and behavior, and if the family had access to housing supports. Unemployment proved to be associated with less enriched home environments. In summary, there was no support for the cumulative PFI in buffering risk for negative outcomes in this model. The RFI was also a more robust predictor of outcomes compared to the PFI in the main effects models. Overall, study findings provide some evidence for the utility of specific protective factors, as well as cumulative and specific single risk factors, for screening families for effectively targeting services and guiding the conceptual development of program and evaluation formats.
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Licata, Laurent. "Identités représentées et représentations identitaires: effets des contextes comparatif et sociopolitique sur la signification psychologique des appartenances géopolitiques." Doctoral thesis, Universite Libre de Bruxelles, 2000. http://hdl.handle.net/2013/ULB-DIPOT:oai:dipot.ulb.ac.be:2013/211740.
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Etude des relations entre représentations sociales et identités sociales dans le domaine des appartenances géopolitiques (régions, nations, Europe). L'introduction explore les liens conceptuels entre la théorie des Représentations Sociales (Moscovici, 1961) et les théories de l'Identité Sociale (Tajfel & Turner, 1986) et de l'Auto-catégorisation (Turner et al. 1987). Ces liens sont ensuite étudiés au travers de trois séries d'études empiriques. La première porte sur les effets du contexte de comparaison intergroupes sur les auto-stéréotypes des Belges francophones et néerlandophones. La seconde est consacrée à l'étude des relations entre identités nationale et européenne et les représentations sociales du processus d'intégration européenne. Enfin, la troisième étude empirique concerne les relations entre représentations sociales et processus identitaires en période de crise à travers une étude des explications profanes de l'affaire Dutroux (kidnapping et meurtre d'enfants)./Doctoral thesis on the relation between social representations and social identities in the framework of geopolitical memberships (regions, nations, Europe). The introduction explores the conceptual links between Social Representations Theory (Moscovici, 1961), and Social Identity (Tajfel & Turner, 1986) and Self-categorisation (Turner et al. 1987) theories. These links are then studied from different perspectives through three series of empirical studies. The first series addresses the effects of the context of inter-group comparison on self-stereotypes held by French-speaking and Dutch-speaking Belgians. The second is devoted to the study of the relations between national and European identities and social representations of the European integration process. Finally, a third empirical study examines the relations between social representations and identity processes in a period of crisis through a study of naïve explanations of the Dutroux affair (kidnapping and murder of children).Doctorat en sciences psychologiques
info:eu-repo/semantics/nonPublished
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Lung, Shay Cheng, and 謝清隆. "Research of NPO''s Fund-Raising Strategies Empirical case studies in Social Services Association in Chung-hua County." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/14550046597024906942.
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碩士大葉大學
工業關係研究所
90
This study aims to explore the fund-raising strategies used by non-profit organization（hereafter, NPO）. Qualitative research method was administered to local and international social services groups, charities, and environmental groups during the past year. The data were collected with in-depth interview method and then analyzed with content analysis method and discourse analysis method. Findings were summarized as follows: First, the financial support of the NPO comes from three resources, namely, from government, from membership fees and donation, and from corporate and personal donation. These three resources account for different proportion of the fund of NPO due to the different nature of these resources. Secondly, the factors considered by NPO in deciding fund-raising strategies are the purposes and public image of the NPO, the identification of the members toward their groups, the economic climate of our society, corporate coalition strategies, the ability to design drives, public relation with the government, and the leadership of the groups. The factors weighed will be varied with different fund resources. Thirdly, the ways the NPO implements fund-raising strategies to get expenditure include holding fundraising campaigns, requesting financial support from government offices, promoting contact among members, resources sharing, PR training, setting up consultant tank, and bettering members. The decision for choosing fund-raising strategy depends on the resources of the expenditure. Fourth, the difficulties the NPO faces to strive for fund are the budget insufficiency of the government, the depression of the society, and lack of knowledge of the law, competition from similar groups, loss of members, and the refusal of the members to pay the membership fee. Fifth, the NPO employs the following fund-raising strategies: image strategy, public relation strategy, marketing strategy, and leadership strategy. The resources of the fund also decide the adoption of the strategies. Sixth, it is the innovative finding of the research that the overlapping and similarity of the NPO result in the social resources to be distributing dispersedly, which weakens the social function of the NPO. Seventh, good PR can win trust from the government and loyalty from the members for the NPO. Therefore, good PR is an essential factor for running the NPO stably and prosperously.
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Moloto, Joyce Clara. "Facilitating the mental health of adolescents exposed to violence by group nursing therapy." Thesis, 2014. http://hdl.handle.net/10210/10059.
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M.Cur. (Psychiatric Nursing)The objectives of this study were to describe group nursing therapy as a resource utilized by the psychiatric nurse as a way of facilitating the adolescent's mobilization of resources to cope with the violence in their everyday life and to describe guidelines for group nursing therapy to facilitate the promotion, maintenance and restoration of these adolescent's mental health. The situation of violence makes the adolescent susceptible to mental health problems. The adolescent perceive various degrees of violence in their homes, the community and at school. A combination of these violence related situations predisposes the adolescents to developing unhealthy ways of coping with the effects of violence. The number of adolescents referred to psychiatric community services has increased at an alarming rate. The main reasons for their referral was their poor scholastic performance; they were generally labelled as "a lost generation" and also as being mentally ill. The research was based on Nursing for the Whole Person Theory and the functional approach to nursing research was assumed. This implies that the goal of the research was aimed at improving the quality of patient care. The research design was descriptive and qualitative in nature, which was also contextual. The descriptive single case study method was utilized. Reliability was ensured by using as many steps as possible to operationalize the case study - and the research was conducted as if someone were always looking over the researcher's shoulder. Validity control measures were applied to counteract criticism by ensuring that a sufficient operational set of measures was developed and objective judgements were used to collect data by way of coding transcribed audiotaped material from all the sessions of the group nursing therapy...
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Damaris, Peter. "Applying the Care Group Model in relief contexts : case studies in South Sudan and Somalia." Diss., 2017. http://hdl.handle.net/10500/23779.
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Text in EnglishThis study analyses the application of a community based intervention, the Care Group (CG) model, in relief work in Somalia and South Sudan. On the basis of expert interviews and a variety of documents it was researched whether the CG model is applicable to the context mentioned or if adaptations would be necessary. An increase in prolonged crises challenges humanitarian action to adapt relief work to longer-term interventions. The concept of combining the strengths of development cooperation and humanitarian action - Linking Relief, Rehabilitation and Development - is looked at in this study. Furthermore, for example, the asset-based community development approach, humanitarian work and characteristics of a protracted crisis were explored as the theoretical back-ground. The findings and the conclusion of this research may provide inputs for other humanitarian NGOs that are working in chronic conflict situations and being confronted with the need to introduce a long-term method for Behaviour Change Communication.
Development Studies
M.A. (Development Studies)
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Fynn, Angelo Winston Ronaldo. "An appreciative enquiry of an NGO that delivers empowerment driven education support services." Diss., 2011. http://hdl.handle.net/10500/5104.
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The South African education system is in crisis; with low matric pass rates, high dropout rates, teacher strikes, rising pregnancy rates among teenaged learners, and assaults by learners on educators and other learners. The system is unable to cope with the multiple demands placed on it and a number of NGOs are stepping in to aid the system. This study is an evaluation of an NGO aimed at developing learners through the application of the Appreciative Inquiry approach. The Appreciative Inquiry approach is a method for generating change within an organisation by looking at what works in the organisation and facilitating active participation. The main findings from this study were that the programme seems to have positively affected learners‟ performance both academically and behaviourally; the programme was perceived to have raised the general standard of academic performance at the school.Psychology
M.A. (Psychology)
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Wagner, J. D. "Communication satisfaction of professional nurses working in selected public health care services in the city of Johannesburg." Diss., 2013. http://hdl.handle.net/10500/11959.
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M.A. (Health Studies)The purpose of this study was to explore and describe communication effectiveness and communication satisfaction experienced by professional nurses in selected public health care services. Quantitative, explorative and descriptive research was conducted to determine the communication effectiveness and levels of communication satisfaction. The Downs and Adrian (2004) structured questionnaire was adapted and used to collect the data. The study population consisted of three groups of professional nurses, namely nurse managers (n=18), operational managers (n=22) and professional nurses (n=90). The study highlighted areas of effective and ineffective communication, as well as areas of communication satisfaction and dissatisfaction, among professional nurses. The findings revealed that although professional nurses are satisfied with their supervisor-subordinate communication, they are dissatisfied with personal feedback between all categories of professional nurses. Recommendations for the improvement of the communication effectiveness and communication satisfaction of professional nurses are aimed at creating an organisational atmosphere conducive to two-way communication.
Health Studies
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Xia, Guolin Glen. "Cloud computing adoption and utilization drivers and inhibitors - case studies from large financial institutions in Australia." Thesis, 2017. http://hdl.handle.net/1959.13/1349816.
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Professional Doctorate - Doctor of Business Administration (DBA)With the advancement of internet, telecommunication and mobile technologies, new digitally-driven business models have emerged which are disrupting traditional business models and are having a profound impact on entire industries around the world. Enterprises today are facing unprecedented challenges and are required to change their approach to provisioning and consuming technology services. Cloud computing is a key enabler for this change. Being acclaimed as a disruptive innovation, cloud computing has contributed to the success of start-ups and industry disrupters, since it allows them to provide technology services at speed and scale without the commitment and investment of costly technology infrastructure. However, despite general acceptance by organizations worldwide, cloud computing adoption by large enterprises, particularly those from highly regulated industries such as financial services, has been slow and its utilization has so far been in very limited areas. It is important to understand the factors which impact these large organizations’ decision for adopting and utilizing cloud computing, so that actions can be taken to facilitate the adoption and utilization processes. The objective of this study is to gain deep understanding of drivers and challenges associated with cloud computing adoption and utilization by large financial institutions in Australia. Through multiple case study grounded on the TOE framework, involving a major bank and a large insurance company in Australia, this study reveals a common set of drivers and challenges, which will be useful for guiding cloud adoption and utilization for companies in similar situations. It also recommends actions for overcoming challenges identified through this study.
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Magaga, Tinyiko Lucy. "Losing a loved one through death : a selected group of African teenagers' experiences, coping strategies and support needs in coming to terms with the death of a loved one." Diss., 2012. http://hdl.handle.net/10500/13227.
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The aim of this research was to uncover and understand the experiences, and the coping strategies employed by African teenagers in coming to terms with the death of a loved one, the support needs in relation to this, and the need to provide guidelines on how they would like to be supported by social workers. A qualitative research approach was employed, following an explorative, descriptive and contextual research design. The study was conducted in Cullinan near Pretoria in Gauteng Province. Data were collected, using structured interviews with a purposively selected sample of African teenagers who met the criteria for inclusion in the study.
The data were analysed, according to the framework provided by Tesch to ensure the trustworthiness of the qualitative data was to be employed for the data verification. The findings included seven identified themes, the sub-themes and categories of which were supported by the extracts from the interview transcripts, and the literature reviewed for this research. The research report, together with the conclusions and recommendations, based on the conclusion, were drawn from the research- thereby, showing how the goals of the study were achieved.Social Work
M. Soc. Sc. (Mental Health)
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Crous, Charleen. "Using role reversal in the treatment of learners with performance anxiety in the school environment." Diss., 2013. http://hdl.handle.net/10500/14131.
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In this study the technique of role reversal for the treatment of performance anxiety, experienced by learners in the school environment, was investigated. Performance anxiety sometimes presents as part of a larger pattern of social phobia and negatively impacts on an individual’s tasks performance due to the fear of negative evaluation.
My qualitative study involved a collective, instrumental case study. Role reversal was implemented as part of a group-therapeutic intervention which continued for approximately three months, and involved participants acting as peer tutors. Data analysis focused on the participant’s personal experiences of the technique as well as therapeutic gains and the usefulness of the technique from a school-based counsellor’s perspective.
The research findings revealed that although the helping role held certain challenges for the participants, it seemed to generally impact positively on their social and academic confidence and functioning. Additionally their levels of performance anxiety appeared to decrease.Psychology of Education
M. Ed. (Guidance and Counselling)
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Jiang, Jingjing. "Evaluation of the potential of ecotourism to contribute to local sustainable development : a case study of Tengtou Village, China : a thesis presented in partial fulfillment of the requirements for the degree of Master of Philosophy in Development Studies at Massey University, New Zealand." 2008. http://hdl.handle.net/10179/703.
Full textAbstract:
In the last few decades, “ecotourism” has emerged as a much talked about topic that is frequently linked to the term “sustainable development”. Despite the fact that the definition of ecotourism has been expanded from primarily pristine nature-based areas to modified areas, relatively few studies have been devoted to evaluating the relationship between “ecotourism” and “sustainable development” in those destinations. To address this research need, this thesis attempts to analyse the potential of ecotourism as a strategy for sustainable development, where it does not depend only on nature-based opportunities. Relevant literature on the topics of ecotourism and sustainable development was examined to develop a framework to assess ecotourism in a case study area. The case study employed was Tengtou village, China, which is one of the earliest national eco-villages. Tengtou hosted 76,200 tourists in 2006. Data was collected using qualitative methods, which included semi-structured interviews, informal discussions, focus groups, participant observation and questionnaire surveys. The research revealed that ecotourism has brought a variety of favourable impacts, and the local people hold optimistic attitudes about ecotourism, which indicate the feasibility of the ecotourism industry and the comparative success it has achieved. On the other hand, the research also found several potentially adverse effects, which suggest that ecotourism does not yet make a full contribution to local sustainable development. This thesis concludes that effective regulation and sound planning play a significant role in enabling the sustainability of ecotourism. Meanwhile, the importance of local people’s active involvement at different levels of ecotourism development in ensuring ecotourism’s success, in the long term, was also revealed. This issue of local participation, strongly pushed in the international ecotourism literature, is not something which has characterised most ecotourism initiatives in China to date. Further, considering the increasing number of tourists, the management of tourists and the expansion of physical infrastructure need to be strengthened in the research area.
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Kercival, Claudette. "Experiences of end-users of the Research Commons as a learning space: a case study of the Howard College Library." Thesis, 2011. http://hdl.handle.net/10413/5199.
Full textAbstract:
The landscape of learning spaces in academic libraries is undergoing continual change, re-adaptation and reconfiguration. These winds of change are ushered in by the very nature of the dynamic information economy. Globally, information needs of end-users in academic libraries have dictated the changing space trends as in this case study of the Research Commons of the Howard College Library at the University of KwaZulu-Natal. The demands of the changing information economy have directed institutions of higher learning en route to tailoring their outcomes with the view to increasing research output and productivity. In view of this, Academic libraries are finding themselves increasingly becoming significantly involved in the process of research support. The Research Commons (RC) is one such research support initiative of UKZN Libraries. This RC opened its doors, offering research facilities to a designate cohort of Master’s, Doctoral students, Researchers and Academic staff on the 01st of October 2008. Three years to date, the facility has grown in its popularity and patronage. The study of the end-users of the RC emanated from an express interest of the researcher who supports EUs in the capacity of a Senior Librarian. Time spent in the RC further, piqued the interest of the researcher, who was particularly keen about how EUs interacted with the elements of this space and their experiences thereof. This study was conducted with the express aim of understanding, through a qualitative inquiry the experiences of the end-users of the (RC) situated at the Howard College Library of the University of KwaZulu-Natal. I the researcher in attempting to examine these experiences found myself having to address the following key research questions:
What are the experiences of the end-users of the learning space?
Who are the end-users of the Research Commons?
With what elements of the Research Commons do the end-users interact?
In what ways do the end-users interact with the different elements?
The survey methodology approach was employed using the following instruments:
Online and manual survey questionnaires
Interviews
Observations
The different data collection techniques served to generate the richest data for the researcher to use in the interpretation of the results.
An important element of this survey was an attempt to ascertain as deep an understanding of the experiences of the EUs in relation to their interaction with this designated space and its elements in their research journey.
The findings of the survey demonstrated that the EUs of the RC did indeed encounter experiences that were precipitated by their interaction with the elements of this space. Significantly, it was revealed that EUs found that their time spent in the RC contributed positively to their research experiences. It was further established that interaction with the space and its elements influenced the way in which EUs work. In disclosing the desirability of the RC in meeting their research needs, the EUs were keen to render suggestions for changes and enhancements to the RC.
Overall, it was verified that this study shed valuable evidence on how the EUs experienced the RC. Consequently, emanating through the interpretation of the data, the researcher was able to identify possible gaps in the provision of this research support unit which has perhaps added value to this study in providing library management with the necessary understanding in addressing the research needs of the EUs of the RC more than adequately.Thesis (M.Ed.)-University of KwaZulu-Natal, Pietermaritzburg, 2011.
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Friedland, Shai. "A systemic conceptualisation of members' experiences of an obsessive compulsive disorder support group." Diss., 2015. http://hdl.handle.net/10500/19984.
Full textAbstract:
This study explored the experiences of members of an OCD support group, utilising a
qualitative design, social constructionist approach, and a systemic framework.
Participants were obtained through purposive sampling; data was collected via faceto-
face semi-structured interviews with four participants. It emerged that these
participants attended two OCD support groups (initial support group and sub-support
group). The participants’ experiences were analysed using thematic analysis. Major
findings: the participants’ motivation to attend both support groups was to reduce
their OCD symptoms and improve functioning. The initial support group was a
professional-led psychoeducational support group while the sub-support group was a
self-help psychotherapeutic group. The groups also complemented each other with
information from the initial support group being implemented in the sub-support
group. The participants reported to have benefitted from participation in both support
groups as their OCD symptoms reduced and their daily functioning improved.
Recommendations for future research were discussed.Psychology
M.A. (Clinical Psychology)
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Lekalakala, Madikela Titus. "Problems experienced by school governing bodies in the execution of their financial management task: a case study." Diss., 2006. http://hdl.handle.net/10500/1751.
Full textAbstract:
This research focuses on problems encountered by School Governing Bodies (SGBs) in executing their financial task in four schools situated in the Ramotse Area, Hammanskraal, north-east of the city of Tshwane.
The research methodology, which was employed, can be described as qualitative, exploratory and descriptive by nature. Data was collected by means of two focus group interviews, one involving the chairpersons of SGBs and the other involving the managers of the same schools.
An analysis of the data has revealed a number of financially related problems, which SGBs in the Ramotse Area experience, amongst other things that parents fail to meet their financial obligations and subsidies tend to arrive late.
The most important recommendation made is that SGBs should be trained both better and more frequently.Educational Studies
M. Ed. (Education Management)
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Papaikonomou, Maria. "Exploring stories of coping with childhood cancer in a support group for parents." Thesis, 2001.
Find full textAbstract:
This study examines through autoethnographic inquiry my research journey in the world of childhood cancer. The unfolding research experience eventually led to the focus of this investigation which is exploring stories of coping with childhood cancer in a support group for parents. Using the principles of ethnographic epistemology this study
explores the stories of eight parents whose children were diagnosed with cancer and who decided to join the support group for parents called, TOUCH. An overview of the existing body of knowledge on childhood cancer and the family is presented as well as the value of a social support group in parenting a child with cancer. The need of a conceptual shift in order to understand the problem of parenting a child with cancer is propagated. The stories of eight parents within the setting of a social support group are presented. Through the principles of the qualitative method of ethnography the story of the child's cancer is described by means of emerging themes. The coping mechanisms used to cope in this world of uncertainty and ambiguity, follows. Finally the contribution of the support group is discussed in terms of my relationship with the group member, the group members' communication pattern and what was perceived to be helpful to the group member. The eight stories discussed all follow the same pattern. Four hypotheses emerged from the eight stories described and are presented in the final chapter. The strengths and limitations of the study are discussed as well as recommendations for future research.Psychology
D. Lit. et Phil. (Psychology)
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Phanthavong, Alavanh. "The potential of ecotourism to contribute to local sustainable development : a case study in Kiet Ngong village in Xe Pian National Protected Area, Lao PDR : a thesis presented in partial fulfilment of the requirements for the degree of Master of Philosophy in Development Studies at Massey University, New Zealand." 2009. http://hdl.handle.net/10179/1545.
Full textAbstract:
The ecotourism industry is experiencing increasing popularity as the demand grows for tourism that is environmentally sensitive, informative, and beneficial for local communities. For over a decade, Lao PDR, an underdeveloped country, has been promoting its 20 National Protected Areas as ecotourism destinations. These ecotourism projects are positioned as tools for protecting natural resources and reducing poverty, and are generating hope for the creation of local sustainable development. At this point in time, however, the Lao government lacks effective strategies for ensuring their long term success. This thesis was designed to address this concern by analysing the potential for one of these projects, Xe Pian ecotourism, to contribute to local sustainable development. The current outcomes of the Xe Pian ecotourism project were analysed and input was sought from all stakeholders concerning ideas for desirable strategies. Kiet Ngong village, located inside the Xe Pian NPA, Lao PDR, was selected for case study. Data was gathered by employing mostly quantitative methods consisting of semi-structured interviews, informal and formal interviews, private walks and observation, and questionnaire surveys. The findings illustrated that ecotourism in Kiet Ngong has impacted local livelihoods and other environmental, economic, social, and cultural factors in both positive and negative ways. However, the positive effects of Xe Pian ecotourism were found to be more significant than the negative effects. Importantly, Kiet Ngong residents expressed optimism about the future of ecotourism and have claimed that any negative consequences cannot discourage their desire for continuing ecotourism development. This research also revealed that the stakeholders involved in the project are able to offer a variety of strategies for resolving problems that have arisen along the way. Results from this study identified three main points that need to be addressed in order to maintain Xe Pian ecotourism, namely the promotion of economic and political empowerment of the local population, the development of external and internal regulations, and the adoption of a community-based ecotourism approach. Further recommendations are offered for the policy planners of both the government and the project‘s administrative bodies, as well as for the residents of Kiet Ngong. These are followed by additional suggestions for further study.
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Wilson, Leah Ruth. "Resident and resident-related committees and meetings in South Australian aged care hostels / Leah Ruth Wilson." 2003. http://hdl.handle.net/2440/21959.
Full textAbstract:
"February 20, 2003"Includes bibliographical references (leaves 586-603)
xvii, 603 leaves : ill. ; 30 cm.
Title page, contents and abstract only. The complete thesis in print form is available from the University Library.
Investigates the level of resident participation in decision-making in aged care hostels in South Australia.
Thesis (Ph.D.)--University of Adelaide, Dept. of Psychology, 2003
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Sethuntsa, Molelekeng. "The development of a therapeutic approach for the treatment of individuals with Prader-Willi syndrome and their primary caregivers." Thesis, 2017. http://hdl.handle.net/10500/23826.
Full textAbstract:
Prader-Willi syndrome (PWS) is a genetic disorder resulting from a mutation of chromosome 15. It can manifest in physiological characteristics, cognitive impairment, behavioural problems, and sometimes also psychiatric disturbances. Taking care of an individual with PWS has a detrimental impact on the primary caregiver and also affects others around them. This considered, the current study aimed to learn more about the experiences and challenges of individuals diagnosed with PWS and their primary caregivers, in Gauteng and North-West Provinces, South Africa. Purposive sampling was used to select five families which then participated in the study. Qualitative research was used to conduct the study. As it was also crucial to generate a comprehensive understanding of participant experiences, collective instrumental case studies were used ̶ making use of participatory action research, ethnography and elements of auto-ethnography. Data were gathered by conducting semi-structured interviews, which were then analysed using thematic analysis. The data were organized around certain topics and common themes which emerged in each case study and the findings were then integrated with the literature which had been extensively reviewed. Based on these experiences and challenges, interventions were suggested that addressed the challenges and needs of the PWS individuals, their caregivers and families, and those around them (including school teachers). The main findings confirmed that not all individuals diagnosed with PWS manifest all the physiological characteristics, psychiatric disturbances and behavioural problems which have been documented in the literature. Furthermore, the symptoms vary in severity from one individual to the next. Cognitive impairment was, however, common to all individuals in the study. The findings also suggest that having a child diagnosed with PWS has a significantly negative impact on the primary caregiver, and taking care of PWS children is emotionally overwhelming and time-consuming. The use of a client-centred approach, implementing behaviour therapy techniques and doing psycho-education, all proved to be effective in managing some of these behaviours displayed by the individual patients and the challenges experienced by primary caregivers.Psychology
Ph. D. (Psychology)
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Horton, Janell M. "Exploring the cultural experiences of family case managers : an interpretative phenomenological analysis." Thesis, 2014. http://hdl.handle.net/1805/4034.
Full textAbstract:
Indiana University-Purdue University Indianapolis (IUPUI)This study explored the lived experiences of family case managers who routinely work with families who are culturally different from themselves. The purpose was to understand and interpret the meaning of culture and cultural difference as it relates to the engagement process with families. The research also sought to understand whether cultural insensitivity or bias may contribute to the overrepresentation of children of color in the child welfare system. The author conducted 10 in-depth, semi-structured interviews with graduates of a large, research-intensive Midwestern university’s Title-IV-E Social Work Program, who also were employed as family case managers in public child welfare. Interviews were transcribed and analyzed using Interpretative Phenomenological Analysis and the analytic process of the hermeneutic circle. Results suggest the concept of culture is a complex term that encompasses many characteristics and a number of dimensions. In addition, four themes were identified as underlying the engagement process with culturally different families. These themes routinely overlapped, and family case managers often had to attend to each of the thematic areas simultaneously. At nearly every step in the engagement process, family case managers modulated their interactions in order to find balance and stability in their relationship with the family. Finally, poverty was revealed to be the most salient cultural difference in working with families involved in the child welfare system. These results have important implications for social work education, child welfare practice, and research on the overrepresentation of children of color in the child welfare system.
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Preston, Candice. "Life coaching for female high school learners : a case study in Gauteng province." Diss., 2019. http://hdl.handle.net/10500/26497.
Full textAbstract:
This research aimed to investigate how life coaching influenced five female high school learners (aged 16 and 17 years old) at an independent school in Gauteng province. The learners attended four life-coaching sessions with an experienced and accredited life coach over a period of eight weeks. Data was collected from a literature review of previous research on life coaching and coaching in general, interviews with the learners both before and after the life coaching experience and from journal entries kept by the learners during the process. All learners learnt through the process and experienced positive changes in their lives. This included improved balance in their lives; improved time management, reduced stress and more positive mind-sets. They were able to set goals and achieve some success during the process. They expressed increased confidence in themselves and their abilities to overcome challenges in their lives and recommended life coaching for other learners.Educational Management and Leadership
M. Ed. (Educational Management)
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Batten, Lesley Susan. "'Lady, is this civilisation?' : a case study of community participation in a health development programme in Aotearoa New Zealand : a thesis presented in fulfilment of the requirements for the degree of Doctor of Philosophy in Development Studies at Massey University, Palmerston North, New Zealand." 2008. http://hdl.handle.net/10179/886.
Full textAbstract:
Community participation is a key feature of major global health declarations and a fundamental principle of health strategies in Aotearoa New Zealand. However, the frequency with which it is espoused belies the complexities associated with its practical application. Engaging communities in primary health care programmes designed to improve their health has been identified as a major challenge. This study’s objective was to explore community members’ perspectives of participation within a health development programme. The programme chosen aimed to increase the fruit and vegetable intake of targeted population groups, including M ori, Pacific peoples, and low income earners. A qualitative instrumental case study approach was adopted to examine the programme and investigate what influenced, constrained, and sustained community participation. Data collection included fieldwork over an eighteen-month period. Two programme projects were selected as the study foci: a communityled project involving distributions of thousands of free heritage variety plants; and, instigated by health services, a project establishing community gardens. These projects provided markedly different pictures of participation occurring within the same programme. The plant distributions had widespread appeal, while the community garden faltered. Community participation fitted within a description of ‘focused social action’. Participation was motivated by needs, values, and interests. While some were personal and family based, the programme also became an imagined vehicle for addressing wider health, social justice, and environmental sustainability goals. Ongoing challenges related to defining targeted communities and groups, varying degrees and types of participation, and different perspectives of participation, especially as health sector staff worked from an equity mandate and community members spoke of equality. Programme groups established as mechanisms to foster community participation had contradictory effects, engaging some as advisors, while failing to reach communities targeted for the programme. The complexities of health sector bureaucracy both enabled and constrained the programme and community participation. This thesis provides an in-depth examination of the complexities of community participation in action, the contradictory effects of contexts enveloping programmes, and the resolve of community members. It increases our understandings of how community members perceive health programmes and community participation, which are critical factors in improving population health.
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Lessy, Zulkipli. "Philanthropic zakat for empowering Indonesia's poor : a qualitative study of recipient experiences at Rumah Zakat." Thesis, 2014. http://hdl.handle.net/1805/4038.
Full textAbstract:
Indiana University-Purdue University Indianapolis (IUPUI)Existing zakat research reports little information about the living conditions of Indonesian zakat recipients. This study examined the perceptions of zakat recipients at Rumah Zakat, a charitable institution, in Yogyakarta. Semi-structured interviews solicited seven economic empowerment and seven socio-health program respondents’ narratives. This data collection method incorporating multiple approaches to data analysis, including phenomenology, revealed that economic empowerment respondents with more education and spousal support could better subsist after utilizing Rumah Zakat’s interest-free loans. And, compared to individual efforts or group support, spousal support helped significantly with business growth. These respondents typically earned incomes above the national standard of poverty. As their businesses grew, four respondents planned to employ the jobless. In the socio-health program, respondents had minimal education and incomes that fell below the national standard of poverty. A Rumah Zakat clinic gave these respondents four to five years of free health care services; it also facilitated collaborative learning. Although the services lowered their expenses, three respondents requested food distribution in addition to health care. Respondents benefiting from both programs reported a significant positive impact on their home economies, health, and social lives. Thus, an integrative program offering assistance with micro-credits, health care, food security, and education would better serve the poor.