Relevant bibliographies by topics / Relationship management

Academic literature on the topic 'Relationship management'

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Published: 4 June 2021
Last updated: 6 September 2023

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Journal articles on the topic "Relationship management"

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KWIECIEŃ, Anna. "Relationship management in polish enterprises." Scientific Papers of Silesian University of Technology. Organization and Management Series 2018, no. 118 (2018): 317–32. http://dx.doi.org/10.29119/1641-3466.2018.118.23.

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Nazari-Shirkouhi, Salman. "Investigating the effects of customer relationship management and supplier relationship management on new product development." Tehnicki vjesnik - Technical Gazette 22, no. 1 (2015): 191–200. http://dx.doi.org/10.17559/tv-20140623130536.

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Piercy, Nigel F. "Strategic relationships between boundary-spanning functions: Aligning customer relationship management with supplier relationship management." Industrial Marketing Management 38, no. 8 (November 2009): 857–64. http://dx.doi.org/10.1016/j.indmarman.2009.03.015.

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G.V. Kori, G. V. Kori, and Basavaraj Huggi. "Customer Relationship Management” - In Banking Industry." Indian Journal of Applied Research 1, no. 7 (October 1, 2011): 34–36. http://dx.doi.org/10.15373/2249555x/apr2012/11.

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Garg, Dr Ajay Kumar. "Banking Industry and Customer Relationship Management." Indian Journal of Applied Research 3, no. 8 (October 1, 2011): 432–34. http://dx.doi.org/10.15373/2249555x/aug2013/139.

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P.B REDDY, P. B. REDDY, SHALINI CHENNAMARAJU SHALINI. CHENNAMARAJU, and Dr MORUSU SIVA SANKAR. "Customer Relationship Management in Banking Sector." International Journal of Scientific Research 2, no. 12 (June 1, 2012): 80–82. http://dx.doi.org/10.15373/22778179/dec2013/25.

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DR.K.VANITHA, DR K. VANITHA. "Customer Relationship Management on Customer Satisfaction." International Journal of Scientific Research 3, no. 4 (June 1, 2012): 1–3. http://dx.doi.org/10.15373/22778179/apr2014/240.

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Dawson, David. "Relationship Management." Psychiatric Annals 34, no. 6 (June 1, 2004): 482–90. http://dx.doi.org/10.3928/0048-5713-20040601-16.

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Breiter, Deborah, and John Bowen. "Relationship Management." Journal of Convention & Exhibition Management 1, no. 2-3 (June 1999): 39–56. http://dx.doi.org/10.1300/j143v01n02_03.

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Bleyer, Magdalena, and Iris Saliterer. "Vom Customer Relationship Management zum Citizen Relationship Management." Verwaltung & Management 10, no. 6 (2004): 324–28. http://dx.doi.org/10.5771/0947-9856-2004-6-324.

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Dissertations / Theses on the topic "Relationship management"

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Karantinou, Kalipso. "Relationship management in management consultancy:." Thesis, University of Manchester, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.490145.

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Tse, Sin Yan. "Two essays on interfirm relationship management." HKBU Institutional Repository, 2019. https://repository.hkbu.edu.hk/etd_oa/679.

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Marketing channel research has relied on a variety of theoretical perspectives to understand interfirm relationship management and governance processes between a buyer and a seller, such as a supplier and a distributor. However, conclusions arising from different theoretical perspectives sometimes can be controversial. For example, both the economic approach and the sociological approach that conventionally dominate extant marketing channel research encourage firms to commit to existing relationships. Seeking new partners increases transaction costs, and therefore can harm incumbent relationship loyalty, leading to potential exchange hazards. On the other hand, however, network theory and the resource-based view suggest that exploring new relationships can help firms gain new knowledge and capabilities that contribute to superior firm performance and competitiveness. Therefore, how marketing channel firms balance the seemingly contradictory strategies - committing to the incumbent relationship (i.e. relationship exploitation strategy) while also exploring new relationships (i.e. relationship exploration strategy) is the central theme of the thesis. By focusing on the distributor firms, the thesis investigates the issue by two essays. The first essay examines how a distributor's relationship exploration strategy and relationship exploitation strategy influence its opportunism. The research provides different boundary conditions for how to manage relationship exploration strategy and relationship exploitation strategy, including two types of uncertainties (environment uncertainty and performance ambiguity), and two types of network factors (network density and network centrality). One of the interesting findings in the first essay is that while relationship exploitation reduces opportunism as predicted, relationship exploration exerts no significant main effect. This finding demonstrates that relationship exploration strategy is not the opposite of relationship exploitation strategy; rather, it is a conceptually independent construct. The nature of relationship exploration and its effect on incumbent relationship is the subject of the second essay. A theoretical framework was thereby developed to examine how a distributor's relationship exploration strategy can enhance its own dynamic capabilities, which in turn can promote the dyadic relationship quality between the distributor and its incumbent supplier. In sum, relationship exploration is not necessarily destructive. If firms are able to develop their own dynamic capabilities in forms of absorptive capacity and innovative capability, exploring new relationships can be a constructive co-development strategy beneficial for sustaining long-term continuity in the channel dyads.
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Balogun, Foluke. "Measuring Perceptions of the Relationship Between Faculty Members and Kent State University From A Public Relations Perspective." Kent State University / OhioLINK, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=kent1248015849.

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Arndt, Oliver H. "Fähigkeiten im Customer Relationship Management /." Bamberg : Difo-Druck, 2009. http://aleph.unisg.ch/hsgscan/hm00264325.pdf.

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Voss, Julian. "Customer-Relationship-Management im Agribusiness." Göttingen Sierke, 2008. http://d-nb.info/989845397/04.

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Suárez, Néstor Mauricio. "Estrategia CRM (Customer Relationship Management)." Master's thesis, Universidad Nacional de Cuyo. Facultad de Ciencias Económicas, 2011. http://bdigital.uncu.edu.ar/4481.

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Realizar una propuesta metodológica que permita analizar, diseñar e implementar una estrategia CRM en las empresas de servicios públicos de Mendoza.
Fil: Suárez, Néstor Mauricio. Universidad Nacional de Cuyo. Facultad de Ciencias Económicas.
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McGhee, Patrick. "Relationship accounts as identity management." Thesis, University of Oxford, 1987. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.670363.

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Дядечко, Алла Миколаївна, Алла Николаевна Дядечко, Alla Mykolaivna Diadechko, and G. Shaban. "Customer relationship management (crm) strategy." Thesis, Вид-во СумДУ, 2009. http://essuir.sumdu.edu.ua/handle/123456789/16796.

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Eggert, Sandy, and Norbert Gronau. "Marktüberblick : IT-Unterstützung im Customer Relationship Management." Universität Potsdam, 2005. http://opus.kobv.de/ubp/volltexte/2006/680/.

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Für viele Unternehmen hat sich der Stellenwert der Kundenbeziehung in den letzten Jahren nachhaltig verändert. Da Wettbewerbsfähigkeit häufig über die Beziehung zum Kunden definiert wird, ist den meisten Unternehmen die Bedeutung des Kundenwissens durchaus bewusst. Schon immer war die Beziehung zum Kunden für ein Unternehmen existenzkritisch, jedoch hat sich dazu die Situation auf den eigenen Absatzmärkten stark gewandelt. Durch den steigenden internationalen Wettbewerb kommt es zunehmend zu gesättigten Absatzmärkten und erhöhten Kostendruck. Weiterhin kommt seitens der Kunden ein höheres Erwartungsniveau sowie abnehmende Kundenloyalität erschwerend hinzu. Diese Gründe erfordern eine neuartige Kundenorientierung im Sinne eines umfassenden Kundenbeziehungsmanagement (engl. Customer Relationship Management, CRM).
Market research : Customer Relationship Management solutions:

For many companies the importance of costumer relations has changed decisively within the last couple of years. This article illustrates the present significance of costumer relationship management and presents CMR-Systems and their general features as well as specific CMR-functions in the German-speaking market.
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© GITO mbH Berlin
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Graham, Lydia, and n/a. ""Walking together" : the elements of the retrospective construction of safety in marriages where the wife is a survivor of incest." University of Canberra. Education, 2002. http://erl.canberra.edu.au./public/adt-AUC20050411.140236.

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Many intimate relationships do not survive the process of working through issues to do with incest. However, some relationships do well despite these upheavals. Therefore the focus of the current study was on how lasting marriages manage to construct emotional safety in order to maintain emotional intimacy. The relationship issues of marriages where one partner is a survivor of incest have not been widely researched. Yet it is in the survivor's relationship where many issues arising from the incest may be played out. Literature in the survivor area focuses on the need for safety and support. Therefore, models of couple counselling may need to include these issues in their notions of healing within the process of counselling. This study was conducted using qualitative research methods. Focus groups were a primary source of data. The study examined the construction of safety in longterm intact marriages of incest survivors. This examination looked at the three-stage model of counselling for trauma proposed by Judith Herman, and the relationship between these three stages of healing and the construction of safety. The research participants included female incest survivors and husbands of survivors of incest. Participants were asked to individually make written constructions of safety related to each of the three stages of healing. A group construction process followed these individual constructions and differences within the written materials were also highlighted. Segregated groups met three times, each time concentrating on a particular stage of healing. A single validating group of the combined women and men's groups met later to do an overall construction of the notion of safety. Results indicate that emotional safety is indeed an important issue for both partners in relationships where the wife is a survivor of incest. There are differences between survivors and partners about the significance of the three stages. A model of the retrospective construction of safety has been developed. This model includes the important elements of the experience of emotional safety that arose. These elements were knowledge, negotiated control, negotiated trust, communication, how anger is managed and directed, and managing the difficult times and issues such as the times of the disclosure of incest.
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Books on the topic "Relationship management"

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Relationship marketing: Management of customer relationships. New York: Pearson Education, 2002.

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Bruhn, Manfred. Relationship marketing: Management of customer relationships. Harlow: FT/Prentice Hall, 2003.

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Kumar, V., and Werner Reinartz. Customer Relationship Management. Berlin, Heidelberg: Springer Berlin Heidelberg, 2018. http://dx.doi.org/10.1007/978-3-662-55381-7.

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Sperl, Friederike. Customer Relationship Management. Wiesbaden: Springer Fachmedien Wiesbaden, 2016. http://dx.doi.org/10.1007/978-3-658-11547-0.

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Neumann, Oliver. Competitor Relationship Management. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-15282-6.

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Schuh, Christian, Michael F. Strohmer, Stephen Easton, Mike Hales, and Alenka Triplat. Supplier relationship management. Berkeley, CA: Apress, 2014. http://dx.doi.org/10.1007/978-1-4302-6260-2.

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Trost, Armin. Talent Relationship Management. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-39410-2.

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Trost, Armin. Talent Relationship Management. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-17078-2.

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Muther, Andreas. Customer Relationship Management. Berlin, Heidelberg: Springer Berlin Heidelberg, 2002. http://dx.doi.org/10.1007/978-3-642-56222-8.

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Schwetz, Wolfgang. Customer Relationship Management. Wiesbaden: Gabler Verlag, 2001. http://dx.doi.org/10.1007/978-3-322-89528-8.

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Book chapters on the topic "Relationship management"

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Combe, Karen. "Relationship management." In American Translators Association Scholarly Monograph Series, 319–46. Amsterdam: John Benjamins Publishing Company, 2011. http://dx.doi.org/10.1075/ata.xvi.16com.

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Agarwal, Upasna A., Karuna Jain, Vittal Anantatmula, and Sankaran Shankar. "Relationship Management." In Management for Professionals, 135–51. Singapore: Springer Nature Singapore, 2023. http://dx.doi.org/10.1007/978-981-19-8206-4_11.

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Schuh, Christian, Michael F. Strohmer, Stephen Easton, Mike Hales, and Alenka Triplat. "Supplier Relationship Management." In Supplier relationship management, 7–12. Berkeley, CA: Apress, 2014. http://dx.doi.org/10.1007/978-1-4302-6260-2_2.

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Wessling, Harry. "Network Relationship Management." In Network Relationship Management, 13–73. Wiesbaden: Gabler Verlag, 2002. http://dx.doi.org/10.1007/978-3-322-82384-7_2.

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Wessling, Harry. "Employee Relationship Management." In Network Relationship Management, 75–142. Wiesbaden: Gabler Verlag, 2002. http://dx.doi.org/10.1007/978-3-322-82384-7_3.

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Wessling, Harry. "Customer Relationship Management." In Network Relationship Management, 143–87. Wiesbaden: Gabler Verlag, 2002. http://dx.doi.org/10.1007/978-3-322-82384-7_4.

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Wessling, Harry. "Partner Relationship Management." In Network Relationship Management, 189–219. Wiesbaden: Gabler Verlag, 2002. http://dx.doi.org/10.1007/978-3-322-82384-7_5.

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Buttle, Francis, and Stan Maklan. "Customer portfolio management." In Customer Relationship Management, 131–66. Fourth Edition. | New York : Routledge, 2019. | Revised edition of the authors’ Customer relationship management, 2015.: Routledge, 2019. http://dx.doi.org/10.4324/9781351016551-7.

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Hu, Haibo. "Harmonious Relationship-Management Based on Human Relationships." In Management for Professionals, 141–81. Singapore: Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-33-6522-3_5.

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Jolibert, Alain, Hans Mühlbacher, Laurent Florès, and Pierre-Louis Dubois. "Customer Relationship Management." In Marketing Management, 229–42. London: Macmillan Education UK, 2012. http://dx.doi.org/10.1007/978-0-230-36367-0_10.

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Conference papers on the topic "Relationship management"

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Jia, Xiuna, and Lin Bai. "The Supplier Relationship Management Applying Management Thoughts of Customer Relationship Management." In 2008 4th International Conference on Wireless Communications, Networking and Mobile Computing (WiCOM). IEEE, 2008. http://dx.doi.org/10.1109/wicom.2008.1602.

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Schellong, Alexander. "Citizen Relationship Management." In the 2006 national conference. New York, New York, USA: ACM Press, 2006. http://dx.doi.org/10.1145/1146598.1146762.

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Zhu, Zhixuan. "The Relationship Between Supply Chain Management and Customer Relationship Management." In 2022 7th International Conference on Financial Innovation and Economic Development (ICFIED 2022). Paris, France: Atlantis Press, 2022. http://dx.doi.org/10.2991/aebmr.k.220307.494.

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Schellong, Alexander, and Thomas Langenberg. "Effective citizen relationship management." In the 2006 national conference. New York, New York, USA: ACM Press, 2006. http://dx.doi.org/10.1145/1146598.1146745.

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Radionova-Girsa, Elina. "RELATIONSHIP MARKETING ON THE INTERNET: BUILDING A LONG-TERM RELATIONSHIP WITH CUSTOMERS." In Business and Management 2018. VGTU Technika, 2018. http://dx.doi.org/10.3846/bm.2018.35.

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The purpose of the study is to find out the main approaches to the relationship marketing on the in-ternet that could help companies to build a long-term relationship with their customers. Principal ob-jectives are to find and analyse scientific literature on the topic; with statistical and empirical analysis to find out the main differences between relationship marketing in the traditional and internet dimen-sion. The research methods of the paper are scientific literature theoretical analysis, statistical and empirical data analysis. The results of the research are both theoretical and practical. Using results companies will be able to share their customers seeing at what stage they are located and what further steps should be taken to achieve the desired result.
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Glissmann, Susanne, Lutz Kolbe, Nicholas Romano Jr., and Jerry Fjermestad. "Minitrack: Electronic Customer Relationship Management." In 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07). IEEE, 2007. http://dx.doi.org/10.1109/hicss.2007.369.

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Gorobeţ, Ilinca. "Customer relationship management (CRM) banking." In International Scientific Conference “30 Years of Economic Reforms in the Republic of Moldova: Economic Progress via Innovation and Competitiveness”. Academy of Economic Studies of Moldova, 2022. http://dx.doi.org/10.53486/9789975155663.51.

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In a condition of fierce competition on the financial market, when banks are losing more and more of their market and customers, CRM banking presents itself as a personalized solution to this problem. The purpose of this research is to highlight the advantages of CRM banking for both the bank and the customer. Research methods will be description, comparison, synthesis. As a result, we will elucidate what CRM banking presents on the domestic market and in international practice.
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Nguyen, T. N. "Integrating Change Management with Software Document Relationship Management." In Third International Conference on Information Technology: New Generations (ITNG'06). IEEE, 2006. http://dx.doi.org/10.1109/itng.2006.75.

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Hadadi, Kiandokht, and Mahmoud Khalid Almsafir. "The Relationship between Mobile Marketing and Customer Relationship Management (CRM)." In 2014 3rd International Conference on Advanced Computer Science Applications and Technologies (ACSAT). IEEE, 2014. http://dx.doi.org/10.1109/acsat.2014.18.

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"PROXEMICS OF THE BUYER-SELLER RELATIONSHIP." In International Management Conference. Editura ASE, 2020. http://dx.doi.org/10.24818/imc/2020/05.08.

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Reports on the topic "Relationship management"

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Gillenson, Mark L. Sailor Relationship Management: The Use of Customer Relationship Management in Sailor Morale and Retention. Fort Belvoir, VA: Defense Technical Information Center, August 2002. http://dx.doi.org/10.21236/ada405493.

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Carter, Theresa C. Supplier Relationship Management: Models, Considerations and Implications for DOD. Fort Belvoir, VA: Defense Technical Information Center, January 2003. http://dx.doi.org/10.21236/ada422054.

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Villagra, N., B. López, and A. Monfort. The management of intangibles and corporate branding: Has anything changed in the relationship between business and society? Revista Latina de Comunicación Social, December 2015. http://dx.doi.org/10.4185/rlcs-2015-1072en.

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Wu, Huicheng Jeff, Jin Su, and Nancy Nelson Hodges. Investigating the Role of Open Costing in the Buyer-Supplier Relationship: Implications for Global Apparel Supply Chain Management. Ames (Iowa): Iowa State University. Library, January 2019. http://dx.doi.org/10.31274/itaa.8432.

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Brown, Stephan. Navigating the Edges: An Examination of the Relationship between Boundary Spanning, Social Learning, and Partnership Capacity in Water Resource Management. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.285.

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Lozano-Espitia, Ignacio, and Fernando Arias-Rodríguez. The Relationship between Fiscal and Monetary Policies in Colombia: An Empirical Exploration of the Credit Risk Channel. Banco de la República, April 2022. http://dx.doi.org/10.32468/be.1196.

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This paper aims to provide evidence on the relationship between fiscal and monetary policy in Colombia through an empirical exploration of the credit risk channel. Under this approach, fiscal policy plays an important explanatory role in the sovereign risk premium, which, in turn, could affect the exchange rate and inflation expectations. The Central Bank reacts to inflation expectations using the policy interest rate; consequently, such reaction could be indirectly influenced by fiscal behavior. Using monthly data from January 2003 to December 2019, we estimate both jointly and independently the reduced-form core equations of a system that describes the credit risk channel in a small open economy. Our findings are in line with the model predictions. Fiscal policy affected the country’s sovereign risk during this period, but only slightly. Hence, there is insufcient evidence to sustain the idea that monetary policy has been signifcantly influenced by government fiscal management.
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Khvostina, Inesa, Serhiy Semerikov, Oleh Yatsiuk, Nadiia Daliak, Olha Romanko, and Ekaterina Shmeltser. Casual analysis of financial and operational risks of oil and gas companies in condition of emergent economy. [б. в.], October 2020. http://dx.doi.org/10.31812/123456789/4120.

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The need to control the risk that accompanies businesses in their day- to-day operations, and at the same time changing economic conditions make risk management an almost indispensable element of economic life. Selection of the main aspects of the selected phases of the risk management process: risk identification and risk assessment are related to their direct relationship with the subject matter (risk identification to be managed; risk analysis leading to the establishment of a risk hierarchy, and, consequently, the definition of risk control’ methods) and its purpose (bringing the risk to acceptable level). It is impossible to identify the basic patterns of development of the oil and gas industry without exploring the relationship between economic processes and enterprise risks. The latter are subject to simulation, and based on models it is possible to determine with certain probability whether there have been qualitative and quantitative changes in the processes, in their mutual influence on each other, etc. The work is devoted to exploring the possibilities of applying the Granger test to examine the causal relationship between the risks and obligations of oil and gas companies. The analysis is based on statistical tests and the use of linear regression models.
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Ciapponi, Agustín. Do community health workers improve the care of people with hypertension? SUPPORT, 2016. http://dx.doi.org/10.30846/161007.

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Community health workers (CHWs), carry out functions related to healthcare delivery, have no formal professional designation to deliver healthcare, but are trained as part of an intervention, and have a relationship with the community being served. They can be used to facilitate improvement in the management of chronic conditions like hypertension.
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Ciapponi, Agustín. Do community health workers improve the care of people with hypertension? SUPPORT, 2016. http://dx.doi.org/10.30846/160807.

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Community health workers (CHWs), carry out functions related to healthcare delivery, have no formal professional designation to deliver healthcare, but are trained as part of an intervention, and have a relationship with the community being served. They can be used to facilitate improvement in the management of chronic conditions like hypertension.
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Berkman, Nancy D., Eva Chang, Julie Seibert, Rania Ali, Deborah Porterfield, Linda Jiang, Roberta Wines, Caroline Rains, and Meera Viswanathan. Management of High-Need, High-Cost Patients: A “Best Fit” Framework Synthesis, Realist Review, and Systematic Review. Agency for Healthcare Research and Quality (AHRQ), October 2021. http://dx.doi.org/10.23970/ahrqepccer246.

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Background. In the United States, patients referred to as high-need, high-cost (HNHC) constitute a very small percentage of the patient population but account for a disproportionally high level of healthcare use and cost. Payers, health systems, and providers would like to improve the quality of care and health outcomes for HNHC patients and reduce their costly use of potentially preventable or modifiable healthcare services, including emergency department (ED) and hospital visits. Methods. We assessed evidence of criteria that identify HNHC patients (best fit framework synthesis); developed program theories on the relationship among contexts, mechanisms, and outcomes of interventions intended to change HNHC patient behaviors (realist review); and assessed the effectiveness of interventions (systematic review). We searched databases, gray literature, and other sources for evidence available from January 1, 2000, to March 4, 2021. We included quantitative and qualitative studies of HNHC patients (high healthcare use or cost) age 18 and over who received intervention services in a variety of settings. Results. We included 110 studies (117 articles). Consistent with our best fit framework, characteristics associated with HNHC include patient chronic clinical conditions, behavioral health factors including depression and substance use disorder, and social risk factors including homelessness and poverty. We also identified prior healthcare use and race as important predictors. We found limited evidence of approaches for distinguishing potentially preventable or modifiable high use from all high use. To understand how and why interventions work, we developed three program theories in our realist review that explain (1) targeting HNHC patients, (2) engaging HNHC patients, and (3) engaging care providers in these interventions. Theories identify the need for individualizing and tailoring services for HNHC patients and the importance of building trusting relationships. For our systematic review, we categorized evidence based on primary setting. We found that ED-, primary care–, and home-based care models result in reduced use of healthcare services (moderate to low strength of evidence [SOE]); ED, ambulatory intensive caring unit, and primary care-based models result in reduced costs (low SOE); and system-level transformation and telephonic/mail models do not result in changes in use or costs (low SOE). Conclusions. Patient characteristics can be used to identify patients who are potentially HNHC. Evidence focusing specifically on potentially preventable or modifiable high use was limited. Based on our program theories, we conclude that individualized and tailored patient engagement and resources to support care providers are critical to the success of interventions. Although we found evidence of intervention effectiveness in relation to cost and use, the studies identified in this review reported little information for determining why individual programs work, for whom, and when.
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