Journal articles: 'Relationship expectations'

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Vannier, Sarah A., and Lucia F. O’Sullivan. "Great expectations." Journal of Social and Personal Relationships 35, no. 8 (April 19, 2017): 1045–66. http://dx.doi.org/10.1177/0265407517703492.

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Expectations for one’s romantic relationship, and the extent to which these expectations are actually met, are important predictors of relationship outcomes. Themes of romanticism (e.g., idealism, soul mates, love at first sight) emerge from our romantic socialization. But what happens when romantic relationships fall short of these ideals and expectations are unmet? The current study examined the association among unmet romantic expectations and relationship outcomes using an investment model framework. The sample comprised 296 U.S. young adults involved in dating relationships. Participants provided ratings of the romantic characteristics of their current, ideal, and potential alternative relationships. Unmet romantic expectations based on an ideal relationship were associated with lower relationship satisfaction, commitment, and investment. Unmet romantic expectations based on an alternative relationship were associated with lower relationship satisfaction, investment, and commitment and higher quality of alternatives. The results are discussed in terms of implications for researchers and clinicians/counselors.

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Lemay, Edward P., and Rachel B. Venaglia. "Relationship Expectations and Relationship Quality." Review of General Psychology 20, no. 1 (March 2016): 57–70. http://dx.doi.org/10.1037/gpr0000066.

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Lynn, Freda B., Barbara Schneider, and Zhenmei Zhang. "The Changing Relationship Between Fertility Expectations and Educational Expectations." Journal of Family Issues 34, no. 9 (September 21, 2012): 1147–74. http://dx.doi.org/10.1177/0192513x12457554.

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Jena, Amitabh, Rashmi Patnayak, and GajjalaV Sivanath Reddy. "Doctor-patient relationship: Great expectations." International Journal of Students� Research 5, no. 1 (2015): 17. http://dx.doi.org/10.4103/2230-7095.180090.

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Kiran-Esen, Binnaz. "Analyzing Peer Pressure and Self-Efficacy Expectations Among Adolescents." Social Behavior and Personality: an international journal 40, no. 8 (September 1, 2012): 1301–9. http://dx.doi.org/10.2224/sbp.2012.40.8.1301.

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The relationship between levels of peer pressure and self-efficacy expectations among adolescents was examined. The data were obtained from 546 high school students using the Self-efficacy Expectation Scale, developed by Muris (2001) and adapted into Turkish by Celikkaleli, Gündogdu, and Kıran-Esen (2006), and the Peer Pressure Scale (Kıran-Esen, 2003b). Although the findings showed significantly negative relationships between peer pressure and general and academic self-efficacy expectations in these adolescents, no relationships were found between peer pressure and social and emotional self-efficacy expectations. Moreover, general and academic self-efficacy expectations were higher in adolescents who were experiencing low levels of peer pressure than in adolescents with moderate and high levels of general and academic self-efficacy. However, no significant differences were observed in terms of social and emotional self-efficacy expectations.

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Villalobos, Amber D. "College-Going in the Era of High Expectations: Racial/Ethnic Disparities in College Enrollment, 2006 to 2015." Socius: Sociological Research for a Dynamic World 7 (January 2021): 237802312110099. http://dx.doi.org/10.1177/23780231211009994.

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Adolescents with high educational expectations are more likely to enroll in college. Although most adolescents today report high educational expectations, there remains important racial/ethnic heterogeneity in college enrollment patterns. In particular, at every level of socioeconomic status, minority youth have higher educational expectations than their white peers yet enroll in college at lower rates. The rapidly increasing size and college enrollment of the Hispanic population motivate renewed examination of the expectation-enrollment relationship. Using data from the Education Longitudinal Study (ELS) and the High School Longitudinal Study (HSLS), the author examines whether the relationship between adolescent educational expectations and enrollment in a four-year college within two years of high school graduation differs by race/ethnicity and whether this relationship changed over time. The author finds that the expectation-enrollment relationship is positive for all students but is smaller for black and Hispanic students in the ELS cohort. However, by the HSLS cohort, the gaps have largely closed.

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Flannery, Raymond B. "Personal Control as a Moderator Variable of Life Stress: Preliminary Inquiry." Psychological Reports 58, no. 1 (February 1986): 200–202. http://dx.doi.org/10.2466/pr0.1986.58.1.200.

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In successful performance personal control includes both outcome expectations, the belief that the environment will be responsive to individual coping efforts and expectations of efficacy, the belief that one has the skills for specific tasks. This study examined the relationship between these two expectation factors and dependent measures of anxiety and depression. As predicted, there were sex differences. Depression in men was negatively correlated with outcome expectations. No relationship for either sex was found between expectations of efficacy and symptomatology. Possible reasons for these findings were presented.

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McGregor, Leanne, Melanie J. Zimmer-Gembeck, and Peter Creed. "Family Structure, Interparental Conflict and Parenting as Correlates of Children's Relationship Expectations." Journal of Relationships Research 3 (September 13, 2012): 44–56. http://dx.doi.org/10.1017/jrr.2012.6.

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Multiple theories and models (e.g., attachment theory, rejection sensitivity) suggest that relationship expectations, such as views of others as trustworthy, reliable and supportive, are important outcomes of relationship experiences. We used a new measure to assess children's (N = 837, age 9 to 13 years) optimistic and pessimistic relationship expectations of their family relationships separate from their expectations of peers/others. Our aim was to investigate whether family structure, interparental conflict and parenting dimensions were important correlates of these two aspects of children's relationship expectations. Six maternal and paternal dimensions of parenting were measured, including warmth, rejection, structure, chaos, autonomy support, and coercive behaviour. Children who reported witnessing more interparental conflict had more negative relationship expectations about their family and about others, but these associations were no longer significant when the parenting dimensions were considered. Family structure was not associated with children's relationship expectations of peers/others, but children who had experienced parental divorce had less positive family relationship expectations. Overall, many of the six parenting dimensions were associated with family expectations, but fewer were associated with expectations of peers/others. Further, the maternal parenting dimensions associated with children's relationship expectations differed from the paternal dimensions. These findings are important for understanding how children think about their relationships and may guide the development of interventions targeting children of divorce.

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Bultseva, M. A., and N. M. Lebedeva. "The Relationship of Intercultural Experience, Acculturation Expectations and Creativity among Russian Students." Cultural-Historical Psychology 15, no. 3 (2019): 51–59. http://dx.doi.org/10.17759/chp.2019150306.

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Intercultural contacts can be both destructive and beneficial to creativity, depending on the characteristics of acculturation. The aim of this study is to identify the relationship between intercultural experiences, acculturation expectations and creativity of Russian students in the context of internationalizing educational environment. Using quantitative methods on a sample of 272 Russian students (average age 21 years, 61% women) we tested hypotheses that the intercultural experiences are directly related to creativity, while acculturation expectations can both mediate this relationship and be an independent predictor of creativity. Our questionnaire included “Many instances” game from the RCAB of M. Runko, acculturation expectations scale (MIRIPS by J.W. Berry), intensity of friendly intercultural contacts scale (MIRIPS by J.W. Berry) and questions about length of staying abroad. The results showed that (1) the duration of stay abroad is positively related to creativity of Russian students; (2) positive relationship between the intensity of intercultural friendly interactions at the university and creativity is partly mediated by acculturation expectation of integration; and (3) expectations of integration and segregation are positively related to creativity, while the expectations of assimilation and exclusion are negatively related.

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Thomas, Stephanie P., Karl B. Manrodt, and Jacqueline K. Eastman. "The impact of relationship history on negotiation strategy expectations." International Journal of Physical Distribution & Logistics Management 45, no. 8 (September 7, 2015): 794–813. http://dx.doi.org/10.1108/ijpdlm-05-2014-0099.

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Purpose – The purpose of this paper is to explore how the history of a supply chain relationship impacts expectations concerning negotiation strategy use. Design/methodology/approach – Following a grounded theory approach, experienced buyers and suppliers were interviewed to enhance understanding of the complexity of supply chain negotiations. Findings – Qualitative analysis developed a theoretical framework emphasizing the impact of relationship history on negotiation strategy expectations in long-term buyer-supplier relationships. Data supports that previous negotiation interactions build a history between the involved organizations. This relationship history creates expectations. When negotiation strategy use is consistent with expectations, the relationship history will continue to develop in the same manner as it has previously. When negotiation strategy expectations are violated, the relationship impact will differ depending on evidence of an Extrarelational Factor that leads to the strategy change. Research limitations/implications – Results of this study present a theoretical framework that future research can quantitatively test, which has the potential to open up new streams of research on relationship history and supply chain negotiations. Practical implications – Results show that buyers and suppliers should consider the strategy expectations of their negotiation partner. When actions are inconsistent with expectations, the effects impact the relationship. Originality/value – Negotiation research has largely focussed on negotiations as discrete events with economic outcomes. This ongoing buyer-supplier relationship research highlights the impact that previous negotiations (relationship history) have on negotiation expectations. It also explores the relational impact when those expectations are or are not met.

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Fawzi, Nayla, and Cornelia Mothes. "Perceptions of Media Performance: Expectation-Evaluation Discrepancies and Their Relationship with Media-related and Populist Attitudes." Media and Communication 8, no. 3 (August 24, 2020): 335–47. http://dx.doi.org/10.17645/mac.v8i3.3142.

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Public criticism of professional media is omnipresent in many democratic societies. This debate has often been examined concerning what the audience demands from the media (expectations) or how they evaluate media performance (evaluations). Based on a representative, quota-based online survey of the German population in 2019, this study examines citizens’ expectations, evaluations, and the discrepancies between both, as well as their relationship with media trust, socio-political predispositions—particularly populist attitudes—and individual media use in high-choice media environments. Results show that citizens have high expectations of the media which they mainly do not see fulfilled and that expectation-evaluation discrepancies are related to lower media trust in the case of particularly important and/or most noticeably underperformed media functions. Both expectations and evaluations were associated with populist attitudes, but only in the case of anti-elite attitudes in such a way that increased expectations collide with negative media evaluations. For anti-outgroup attitudes, instead, the analyses show a generally negative assessment of journalistic media, both in terms of expectations and evaluations. Media use does only play a minor role.

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Vannier, Sarah A., and Lucia F. O’Sullivan. "Passion, connection, and destiny." Journal of Social and Personal Relationships 34, no. 2 (July 9, 2016): 235–57. http://dx.doi.org/10.1177/0265407516631156.

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Romantic beliefs (e.g., love at first sight and soul mates) are common among young people, however, these beliefs are thought to create unrealistic expectations for romantic relationships. The current study assessed the romantic beliefs, romantic expectations, and relationship outcomes (satisfaction and commitment) of 270 young adults (aged 18–28 years) who were involved in dating relationships. Romantic beliefs were associated with greater satisfaction and commitment, whereas unmet romantic expectations were associated with lower satisfaction and commitment. Of note, the endorsement of romantic beliefs was not linked to unmet expectations. Thus, romantic beliefs do not appear to foster false or unobtainable expectations for romantic relationships, and the concerns regarding the endorsement of these beliefs may be misplaced. Individual differences (age, gender, and relationship experience) did not predict romantic beliefs or expectations. The results are discussed with regard to implications for promoting relationship commitment and satisfaction.

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Andersen, Poul Houman, Poul Rind Christensen, and Torben Damgaard. "Diverging expectations in buyer–seller relationships: Institutional contexts and relationship norms." Industrial Marketing Management 38, no. 7 (October 2009): 814–24. http://dx.doi.org/10.1016/j.indmarman.2008.04.016.

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Evans, Ron L., Keith M. Smith, Eugen M. Halar, and Carol L. Kiolet. "Effect of Expectation and Level of Adjustment on Treatment Outcome." Psychological Reports 57, no. 3 (December 1985): 936–38. http://dx.doi.org/10.2466/pr0.1985.57.3.936.

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This analysis assessed the hypothesis that a relation between adjustment prior to treatment and client outcome, based on documented theoretical observations about similar relationships between clients' expectations and subsequent adjustment after therapeutic counseling, is curvilinear. A sample of 77 outpatients at a University-affiliated hospital completed self-assessments using standardized adjustment scales. There was no curvilinear relationship between prior adjustment and outcome, but a linear relationship between expectation and self-assessed outcome was observed.

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Bhor, M., KS Plake, and JT Chen. "PCV76 RELATIONSHIP BETWEEN HEALTH LITERACY, OUTCOME EXPECTATIONS, EFFICACY EXPECTATIONS AND MEDICATION ADHERENCE." Value in Health 12, no. 3 (May 2009): A155. http://dx.doi.org/10.1016/s1098-3015(10)73837-7.

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Khwaja, Ahmed, Frank Sloan, and Sukyung Chung. "The relationship between individual expectations and behaviors: Mortality expectations and smoking decisions." Journal of Risk and Uncertainty 35, no. 2 (September 14, 2007): 179–201. http://dx.doi.org/10.1007/s11166-007-9019-4.

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Oh, Joon-Hee, and Judy Ma. "Multi-stage expectation-confirmation framework for salespeople expectation management." Journal of Business & Industrial Marketing 33, no. 8 (October 1, 2018): 1165–75. http://dx.doi.org/10.1108/jbim-01-2018-0027.

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Purpose Despite its significance in salespeople management, salespeople expectation management has received little attention in the literature, especially in the industrial marketing literature. In response, the purpose of this study is to leverage the expectation confirmation theory to present a conceptual framework that provides an effective tool for salespeople expectation management. Design/methodology/approach This study first explores the application and strategic implications of expectation-confirmation theory in salespeople expectation management and theorizes that salespeople establish pre-expectations (expectations that are developed before joining the firm), experience multiple stages of the expectation-confirmation process throughout their sales career with a firm and – in each stage – establish either a longer-term commitment to or permanent disengagement from the firm. Findings A winning strategy for sales organizations is to recognize salespeople expectations and to meet or beat these expectations. Salespeople expectation management is particularly important in sales organizations that frequently find aligning sales force management strategies with organizational imperatives to be challenging. Research limitations/implications This study extends expectation-confirmation theory by presenting a conceptual framework that: identifies the existence of pre-expectations of salespeople and their outcomes; recognizes that the expectation-confirmation process occurs across multiple stages in the salespeople’s career cycle; recognizes that the level of expectations in previous stages of one’s career cycle influences the level of expectations in subsequent stages; and conceptualizes the non-linear relationship between expectations, tenure and turnover intentions. Originality/value The multiple expectation-confirmation framework can be used for effective salespeople expectation and turnover management and may also serve as a general model of organizational interventions.

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Kuzio, Isabelle. "Women in Love: Why Women are Expected to Love First and the Exploration of Changing Gender Roles in Heterosexual Romantic Relationships." Canadian Journal of Family and Youth / Le Journal Canadien de Famille et de la Jeunesse 13, no. 3 (May 2, 2021): 22–31. http://dx.doi.org/10.29173/cjfy29619.

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This paper explores the misconception that women, being perceived in western society as the most emotional gender, is the first to feel love and to say the words “I love you” in a romantic heterosexual relationship. Research has determined that women are expected to say and feel love in a relationship before men, when in reality the opposite is true. I will discuss social expectations of gender norms in heterosexual relationships and the ways in which relationship norms are currently being challenged. I suggest that changes in courtship norms and media influences on youth create inaccurate gender expectations around love and that new technological advances and decrease in the effectiveness of monogamous heterosexual relationships are challenging these gender expectations, therefore the relationship model and the gendered expectations within these relationships, as known by western society, may be obsolete.

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Perkins, Heidi Y., Andrew J. Waters, George P. Baum, and Karen M. Basen-Engquist. "Outcome Expectations, Expectancy Accessibility, and Exercise in Endometrial Cancer Survivors." Journal of Sport and Exercise Psychology 31, no. 6 (December 2009): 776–85. http://dx.doi.org/10.1123/jsep.31.6.776.

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Studies have shown that expectations about exercise outcomes are associated with exercise behavior. Outcome expectations can be assessed by self-report questionnaires, but a new method—the expectancy accessibility task—may convey unique information about outcome expectations that is less subject to respondent biases. This method involves measuring the reaction time to endorse or reject an outcome We examined the relationship of self-reported outcome expectations and expectancy accessibility tasks in a pilot study of sedentary endometrial cancer survivors (N = 20). After measuring outcome expectations and expectancy accessibility, participants were given an exercise program and asked to monitor exercise for 7 days using diaries and accelerometers. Analyses revealed no relationship between outcome expectation scores and exercise, but shorter response times to endorse positive exercise outcomes was related to more exercise in the next week (p = .02).

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Tarigan, Eunike Riahta. "Analysis of The Relationship Between Customer Satisfaction and Service Quality of a Pet Shop in Depok, East Java." Arthavidya Jurnal Ilmiah Ekonomi 22, no. 2 (October 1, 2020): 220–37. http://dx.doi.org/10.37303/a.v22i2.167.

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Abstract: In this research, the analysis gaps of customer expectation towardservice quality of a pet shop business in Depok, East Java, Indonesia by usingParasuraman’s SERVQUAL scale was investigated. The results indicatedthat all five dimensions of SERVQUAL had gaps in expectations andperformance while Reliability, Responsiveness, Assurance and Empathysignificantly gave positive gap scores (P>E). It can lead to satisfaction tocustomers, while Tangible gave a negative gap score (P<E) that affected adissatisfaction; and the customer expectations and the service performancesof the pet shop were exceeding customer expectations (P>E). Overallaverage SERVQUAL gap score was indicating satisfaction to customers. Asa quantitative research, data were collected from 50 respondents of the petshop’s customers using a questionnaire and was analyzed using SPSS. Thisresearch becomes a good input from its customers which opened anopportunity for the pet shop management to improve its businessperformance in the future.Keywords: service quality, customer expectation, service performance, petshop.

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Henry, Jensen K., Andrew R. Roney, Amelia Hummel, Elizabeth Cody, Carol A. Mancuso, and Scott J. Ellis. "Great Expectations: Predicting Postoperative Expectation Fulfillment in Orthopaedic Foot & Ankle Patients." Foot & Ankle Orthopaedics 5, no. 4 (October 1, 2020): 2473011420S0004. http://dx.doi.org/10.1177/2473011420s00046.

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Category: Other Introduction/Purpose: In foot and ankle surgery, the fulfillment of patients’ preoperative expectations is a unique and validated method to assess postoperative success. Expectation fulfillment is closely associated with postoperative outcomes, satisfaction, and patient-reported improvement. Ideally, foot and ankle patients should have realistic expectations of surgery so that they are appropriately prepared for their postoperative symptoms and function. Inappropriately high expectations may predispose to worse outcomes because patients have unrealistic views about what their surgery can actually accomplish. Conversely, inappropriately low expectations may represent a lack of motivation to improve or participate in rehabilitation and postoperative protocols. This study aimed to identify the relationship between preoperative expectations and postoperative fulfillment. These results may facilitate surgeon-patient communication and help patients prepare for their operation and their postoperative function. Methods: Adult patients undergoing elective foot and ankle surgery at a single center were prospectively enrolled. Demographics, diagnosis, and outcomes surveys (Short Form [SF]-12, Foot & Ankle Outcome Score, improvement, satisfaction) were collected. Preoperatively, each patient completed the Expectations Survey (range 0-100, with 100 indicating maximum expectations), which asks about anticipated improvement in domains like pain, ambulation, function, and shoewear. Two years after surgery, for each expectation cited preoperatively, patients answered how much improvement they actually achieved. Using a ratio of the postoperative and preoperative scores, a Fulfillment Proportion (FP) was calculated, along with the minimal clinically important difference (MCID). This permitted identification of patients with unfulfilled, fulfilled, and surpassed expectations. Bivariate correlations, chi-square analyses, and multivariate regressions with 95% confidence intervals (CI) were performed to identify the relationship between preoperative expectations, clinical variables, and postoperative expectation fulfillment. Results: There were 271/340 (80%) patients with 2-year follow-up, with mean age 55.4 years and 65% female. Most common diagnoses were hallux valgus (25%), flatfoot (11%), hallux rigidus (11%), ankle arthritis (10%), and chronic tendon injury (9%). Expectation fulfillment differed significantly with extent of preoperative expectations (Figure). Patients with average/high expectations had higher rates of unfulfillment compared to patients with low preoperative expectations (40-41% vs. 22%). Rates of surpassed expectations were highest in patients with low preoperative expectations (23%) compared to average (12%) or high (0%) preoperative expectations (p<.001). In multivariate regression, the greatest predictor of postoperative FP was the preoperative expectations score (p<.001), and lower preoperative expectations conferred a 3.2x (95% CI 1.6-6.2) greater likelihood of more expectations fulfilled (p=.001). Conclusion: Preoperative expectations were a significant predictor of expectation fulfillment after foot and ankle surgery. Lower preoperative expectations were associated with fulfilled or surpassed expectations after surgery, whereas high preoperative expectations were significantly more likely to be unmet. These findings may help guide whether patients’ expectations are realistic or inappropriate preoperatively. It is imperative for surgeons to consider and discuss patients’ expectations prior to surgery to ensure they have an appropriate understanding of their potential outcome. Further research should be directed to the extent that patients’ preoperative expectations can be modified in order to maximize postoperative satisfaction.

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Hamdan, Shahizah, and Dinnur Qayyimah Ahmad Jalaluddin. "Relationship Ideals in Charles Dickens’ Great Expectations." 3L The Southeast Asian Journal of English Language Studies 25, no. 3 (September 30, 2019): 106–14. http://dx.doi.org/10.17576/3l-2019-2503-08.

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Moyle, Wendy. "Nurse-patient relationship: A dichotomy of expectations." International Journal of Mental Health Nursing 12, no. 2 (June 2003): 103–9. http://dx.doi.org/10.1046/j.1440-0979.2003.00276.x.

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Beach, Mary Catherine, and Debra L. Roter. "Interpersonal expectations in the patient-physician relationship." Journal of General Internal Medicine 15, no. 11 (November 2000): 825–27. http://dx.doi.org/10.1046/j.1525-1497.2000.00918.x.

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Wilder, Kathryn C. "Clinicians' Expectations and Their Impact on an Athlete's Compliance in Rehabilitation." Journal of Sport Rehabilitation 3, no. 2 (May 1994): 168–75. http://dx.doi.org/10.1123/jsr.3.2.168.

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Researchers have explored instructors' expectations and found them to be matched by students' achievements, as the teachers' expectations became self-fulfilling prophecies. In this paper, the intuitive parallel is drawn between the student-teacher relationship and the athlete-clinician relationship. The purpose of the article is to examine the conceivable implications of a clinician's expectations and an athlete's compliance with a rehabilitation regimen. ThePygmalion effectmay have critical implications for clinicians in the rehabilitation setting. The expectation and compliance relationship is further explored through Martinek's attributional model of teacher expectancy effects, which has been adapted to fit the athlete-clinician relationship. A self-assessment checklist has been constructed to augment the clinician's awareness about the self-fulfilling prophecy and its likely ramifications. Information for clinicians about possible Pygmalion effects in the athletic training room and a framework for future research are presented.

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Andreassen, Hanne, Olga Gjerald, and Kai Victor Hansen. "“The Good, The Bad, and the Minimum Tolerable”: Exploring Expectations of Institutional Food." Foods 10, no. 4 (April 3, 2021): 767. http://dx.doi.org/10.3390/foods10040767.

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There is a tendency towards greater expectations of consumer goods and services in society—what was once judged as ideal may now be a bare minimum. This presents a challenge for food providers in the upcoming decades. As the more demanding baby boomer cohort ages, health institutions of the future will face challenges meeting their food expectations. The purpose of this study was to explore expectation type dynamics and function with updated empirical material on aging consumers expectations of institutional food and advance our current understanding of how consumers evaluate their expectations. This qualitative study employed in-depth semi structured interviews with 14 informants between the age of 58–79. Content analysis was performed to capture the informants’ food expectations based on the expectation hierarchy proposed by Santos and Boote. Analyzing the content and relationship between different expectation types led to three main findings: expectation functions and content, interconnectedness, and the role of affect. Based on the findings, this study contributes by making several propositions for future research and proposes an updated expectancy–disconfirmation model. Importantly, this study provides novel knowledge that can help health institutions understand and meet aging consumers expectations of institutional food.

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Chen, Cheng-Hsui, Ya-Hui Chang, and Feng-Chun Fan. "Adolescents and Leisure Activities: The Impact of Expectation and Experience on Service Satisfaction." Social Behavior and Personality: an international journal 40, no. 2 (March 1, 2012): 259–65. http://dx.doi.org/10.2224/sbp.2012.40.2.259.

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Although service quality has been found to be a key concept for organizations, it has rarely been applied to the leisure activities of adolescents. Therefore, in this research we examined the relationships among adolescents' expectations of quality, perceptions of quality of actual experiences, and satisfaction with those experiences. We also examined the relationship between expectation and actual experience in terms of the adolescents' satisfaction. A privately owned theme park in the middle of Taiwan was chosen as the location for the study and 392 high school students were recruited to take part. The results of regression analysis showed that adolescents' service expectations directly affect both their perceptions of actual experiences and their satisfaction. In addition, it was found that the adolescents' perceptions of actual experiences mediated between their service quality expectations and their satisfaction.

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Audenaert, Mieke, Adelien Decramer, Thomas Lange, and Alex Vanderstraeten. "Setting high expectations is not enough." International Journal of Manpower 37, no. 6 (September 5, 2016): 1024–41. http://dx.doi.org/10.1108/ijm-12-2015-0201.

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Purpose Drawing on climate theory and social exchange theory, the purpose of this paper is to examine whether and how the strength of the expectation climate, defined as the degree of agreement among job incumbents on what is expected from them, affects their job performance. To explain this relationship, the authors utilize mediating trust-in-the organization effects as an explanatory avenue. Design/methodology/approach In a time-lagged data sample of 568 public service employees, whose job performance is rated by their 242 line managers, the authors apply multilevel modeling. The authors employed stratified random sampling techniques across 75 job categories in a large, public sector organization in Belgium. Findings The analysis provides support for the argument that expectation climate strength via mediating trust-in-the organization effects impacts positively on the relationship between employee expectations and performance. Specifically, the significant association of the expectation climate strength with trust suggests that the perceived consensus about the expectations among different job incumbents demonstrates an organization’s trustworthiness and reliability to pursue intentions that are deemed favorable for employees. The authors conjecture that expectation climate strength breeds trust which strengthens employees’ job performance. Practical implications HRM professionals in general, and line managers in particular, should heed the advice and carefully manage their tools and practices in an effort to signal compatible expectancies to different job incumbents in the same or similar roles. Originality/value The results shed new light on the mechanisms through which the strength of collective expectations impacts employee outcomes.

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López Chamorro, José María, David Sanchez Oliva, Juan José Pulido González, and Diana Amado Alonso. "¿Jugaré en la élite? Expectativas de llegar a profesional y su relación con la motivación en jóvenes jugadores de fútbol (Will I play in the elite? Expectations to become professional and their relationship with motivation in young football players)." Retos, no. 29 (December 18, 2015): 153–56. http://dx.doi.org/10.47197/retos.v0i29.41311.

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La transición a la élite del deporte es descrita generalmente por los deportistas como la más difícil y muchos de ellos confiesan que fracasaron en ella. La motivación y las expectativas de llegar a profesional juegan un papel importante en este proceso. Este estudio tiene como objetivos explorar las relaciones entre las expectativas de llegar a profesional y los diferentes tipos de motivación de la Teoría de la Autodeterminación y, si dichas expectativas influyen en los tipos de motivación. La muestra la componen 478 futbolistas sub-18 de clubes de División de Honor españoles. Todos ellos contestaron una pregunta sobre la división que ellos creían que llegarían como futbolistas y rellenaron la adaptación española del Cuestionario de Regulación Conductual en el Deporte. El análisis de correlaciones muestra relación positiva entre las expectativas y la motivación intrínseca y regulación integrada y, negativa, entre las expectativas y la amotivación. El análisis de regresión muestra que las expectativas influyen de forma positiva en la motivación intrínseca y regulación integrada y negativamente con la amotivación. Este estudio muestra que las expectativas no sólo influyen en la percepción que tienen los jugadores sobre su futuro en el fútbol, sino que también influyen en la calidad de su motivación. Abstrac. The transition to elite sport is generally described by athletes as the most difficult and many of them admit that it failed. Motivation and expectations to become professional have an important role in this process. This study aims to explore the relationship between expectations of reaching professional status and different types of motivation stemming from Self-Determination Theory and to examine whether these expectations influence the types of motivation. The sample consisted of 478 Spanish football players competing at the highest level in the Under-18 Category. All of them answered a question about the level that they believed they would attain as footballers. They filled the Spanish adaptation of the Behavioral Regulation Questionnaire in Sport. The correlation analysis shows a positive relationship between expectations and integrated regulation and intrinsic motivation and a negative relationship between expectations and amotivation. Regression analysis shows that expectations influence positively intrinsic motivation and integrated regulations and negatively amotivation. This study shows that expectations not only influence the perception of the players on his future in football, but also influence the quality of their motivation.

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Tatarko, A. N., Z. K. Lepshokova, and D. I. Dubrov. "Trust as a moderator of attitude towards ethnic diversity and acculturation expectations of the host population." Social Psychology and Society 10, no. 1 (2019): 92–114. http://dx.doi.org/10.17759/sps.2019100106.

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We studied the role of generalized trust as a moderator of attitude towards ethnic diversity and acculturation expectations such as «integration» and «assimilation». In the process of theoretical analysis, two assumptions are made. (1) the higher the acceptance of ethnic diversity, the higher the orientation towards acculturation expectation «integration» and the lower the acculturation expectation «assimilation». (2) there is a difference in the relationship between attitudes towards ethnic diversity and acculturation expectations: in the case of negative attitudes towards ethnic diversity, people with higher trust will more prefer integration and less assimilation than people with lower trust. The sample of the study consisted of 198 Russian respondents (59 men and 139 women, mean age 24) who were born or lived more than 10 years in Moscow. Tools of research: methods of trust evaluation by T. Yamagishi [50]; questionnaire to assess the degree of acceptance of the identity of ethnic diversity [23]; an adapted method of assessing acculturation expectations by John. Berry [5]. The study confirmed the assumption that trust is a moderator of the relationship between attitudes towards ethnic diversity and acculturation expectations. The article discusses the meaning of the found moderation.

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Zoppolat, Giulia, Mariko L. Visserman, and Francesca Righetti. "A nice surprise: Sacrifice expectations and partner appreciation in romantic relationships." Journal of Social and Personal Relationships 37, no. 2 (August 7, 2019): 450–66. http://dx.doi.org/10.1177/0265407519867145.

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Romantic partners regularly encounter conflicts of interests and sacrifice their self-interest for their partner or the relationship. But is this relationship maintenance behavior always appreciated by the partner receiving the sacrifice? We examined whether expectations of sacrifices (i.e., beliefs that sacrifices are necessary, normal, and expected in relationships) predict people’s appreciation for their partner and, ultimately, their relationship satisfaction. Utilizing a daily experience procedure among romantic couples in the Netherlands ( N = 253 individuals), we found that when participants perceived a partner’s sacrifice, they experienced greater partner appreciation (i.e., gratitude and respect) and, in turn, felt more satisfied with their relationship when their sacrifice expectations were low, rather than high. In contrast, perceiving a partner’s sacrifice had no effect on appreciation and relationship satisfaction when the sacrifice recipient held strong sacrifice expectations. These findings illustrate the power that expectations have in influencing the receiver’s appreciation of their partner’s pro-social behavior.

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BARICH, RACHEL ROSEMAN, and DENISE D. BIELBY. "Rethinking Marriage." Journal of Family Issues 17, no. 2 (March 1996): 139–69. http://dx.doi.org/10.1177/019251396017002001.

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This study investigates the relationship between individuals' expectations for marriage and their beliefs about the social world. Drawing on the neoinstitutionalist perspective and employing a repeated cross-section design, this study analyzes survey data on young adults from 1967 and 1994 to examine the relationship between attitudes about social relationships and marriage expectations, stability and change over time in marital expectations, and changes in institutionalized notions of marriage. We find evidence of both stability and change in marriage expectations and that cultural notions of marriage differ for men and women. Overall, this study provides support for the contention that marriage expectations are formed within an institutional context that is influential in shaping individual strategies of action.

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Kong, Haiyan, Sujuan Wang, and Xingxing Fu. "Meeting career expectation: can it enhance job satisfaction of Generation Y?" International Journal of Contemporary Hospitality Management 27, no. 1 (February 9, 2015): 147–68. http://dx.doi.org/10.1108/ijchm-08-2013-0353.

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Purpose – This paper aims to explore the influence of career expectations on job satisfaction of Generation Y, as well as the mediating effect of career expectations on the relationship between hotel career management (HCM) and job satisfaction. Design/methodology/approach – Data were collected from the main tourist cities in China with Generation Y employees working in the hospitality industry as the target population. A total of 442 valid questionnaires were obtained, and structural equation modeling was used to examine the relationships among the constructs. Findings – HCM contributed positively to employees’ career expectation and job satisfaction. Career expectation was positively related to job satisfaction, as well as mediated the relationship between HCM and job satisfaction. Research limitations/implications – This study is limited by the use of self-reported data in the cross-sectional design because all participants filled out the questionnaires by themselves. The use of convenience sampling method presents another limitation for this study. Practical implications – This study may serve as a guide for managers and policymakers. First, this study highlights the importance of effective career management activities. Second, this study may help hotels retain the qualified staff members. Third, this study may help hotel managers respond to the career expectation of their young employees. Social implications – The meditating effect of career expectation highlights its importance in the career management system. The main force of market labor is Generation Y, who are known for their high career expectation and their emphasis on their career development. The findings indicate that both extrinsic and intrinsic value factors provide greater contributions to job satisfaction than prestige and stability factors. Therefore, hotels must provide a stable working environment, and care more on employees’ intrinsic value. Aside from providing high compensation, employers should also provide career growth opportunities and challenging job to their employees, as they are important motivational factors. By providing tailor-made career activities, hotel managers may satisfy the career expectations and enhance the job satisfaction of young employees, which, in turn, leads to a mutually beneficial situation for both managers and employees. Originality/value – This study explores the predictors and outcomes of career expectations of Generation Y employees. It highlights the importance of meeting the career expectations and also shows initial evidence on the mediating effect of career expectation. The findings of this study may provide useful guidance to both hotel operators and employees.

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He, Kun, Mingshang Hu, and Zengjing Chen. "The relationship between risk measures and choquet expectations in the framework of g-expectations." Statistics & Probability Letters 79, no. 4 (February 2009): 508–12. http://dx.doi.org/10.1016/j.spl.2008.09.025.

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Huskins, W. Charles, Karin Silet, Anne Marie Weber-Main, Melissa D. Begg, Vance G. Fowler Jr, John Hamilton, and Michael Fleming. "Identifying and Aligning Expectations in a Mentoring Relationship." Clinical and Translational Science 4, no. 6 (November 18, 2011): 439–47. http://dx.doi.org/10.1111/j.1752-8062.2011.00356.x.

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Grotheer, Mareike, and Gyula Kovács. "The relationship between stimulus repetitions and fulfilled expectations." Neuropsychologia 67 (January 2015): 175–82. http://dx.doi.org/10.1016/j.neuropsychologia.2014.12.017.

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Koslowski, Alison, Lynn Jamieson, Autumn Roesch-Marsh, Tina Miller, and Esther Dermott. "Relationship expectations: normative ideals, practice and social change." Families, Relationships and Societies 8, no. 1 (March 30, 2019): 3–5. http://dx.doi.org/10.1332/204674319x15492792580570.

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Miller, Michael D. "The relationship of communication reticence and negative expectations." Communication Education 36, no. 3 (July 1987): 228–35. http://dx.doi.org/10.1080/03634528709378668.

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Watanabe, Rena, Hiroto Fukushima, and Ayumu Endo. "The relationship between over-adaptation and parental expectations." Proceedings of the Annual Convention of the Japanese Psychological Association 78 (September 10, 2014): 2AM—1–054–2AM—1–054. http://dx.doi.org/10.4992/pacjpa.78.0_2am-1-054.

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Ralph, Angelique F., Phyllis Butow, Jonathan C. Craig, Germaine Wong, Steve J. Chadban, Grant Luxton, Talia Gutman, Camilla S. Hanson, Angela Ju, and Allison Tong. "Living kidney donor and recipient perspectives on their relationship: longitudinal semi-structured interviews." BMJ Open 9, no. 4 (April 2019): e026629. http://dx.doi.org/10.1136/bmjopen-2018-026629.

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Background and objectivesMany donors and recipients report an improved bond posttransplantation; however, unexpected conflicts and tension may also occur. Insights into the lived experiences of the donor–recipient relationship can inform strategies for interventions and support. We aimed to describe donor and recipient expectations and experiences of their relationship before and after living kidney donor transplantation.Design, setting and participantsSemistructured interviews were conducted with 16 donor–recipient pairs before the transplant and 11–14 months post-transplant. Transcripts were analysed thematically.ResultsWe identified seven themes (with respective subthemes): donation as enacting familial responsibility for care; analytical decision making to mitigate regret (avoiding anticipated regret and maintaining control, removing emotional impulsivity); strengthened interpersonal ties (gaining a deeper appreciation among family members, stronger empathy for each other, improving social participation); instability of relational impacts (anger and aggression threatening dynamics, unanticipated stress and emotional lability, triggering familial tension); renegotiating social roles (unexpected continuation of caregiving responsibilities, inability to relinquish the caregiving role, disappointment with unfulfilled renewal of intimacy, dissatisfaction over discrepant energy levels); guilt over unmet expectations and inevitability of the gift relationship (vague and transient indebtedness, expectation of reciprocity, transferring kidney ownership).ConclusionsDonor–recipient relationships may be improved through increased empathy, appreciation, and ability to participate in life together; however, unfulfilled expectations and behavioural and emotional changes in recipients (a side effect related to immunosuppression) remain unresolved consequences of living kidney donor transplantation. Education and counselling to help donors and recipients adjust to potential changes in relationship dynamics may help protect and foster relational stability postdonation.

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Smith, Carolyn M. "False Expectations? Expectations vs. Probabilities for Dying." OMEGA - Journal of Death and Dying 41, no. 3 (November 2000): 157–85. http://dx.doi.org/10.2190/2xy4-yt1h-u794-r29u.

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It is widely recognized that the role of the physician has undergone dramatic changes in the last century—changes which have serious implications for the patient-physician relationship. This is an ethnographic study examining how certain changes in the role and abilities of biomedical physicians have affected patient attitudes and expectations about end-of-life care. In-home interviews were conducted with eighteen persons age fifty-five and older, including a sample of Hemlock Society members. Results indicate a broad spectrum of end-of-life concerns including capacity, autonomy, pain, and burden to loved ones. Most participants reported a reluctance to begin a discussion of death or future deteriorating capacity with their physicians. Instead, when conversations about death were reported, they had been largely limited to the scenarios of catastrophic illness (e.g., hospitalization, ventilator, etc.) and the Living Will. While this discussion does not overlook the utility of the Living Will, it proposes that reliance on this document for preparing patients for end-of-life care is inadequate.

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Allan, Mahmoud Saleh, Nafez Nimer Ali, Osama Samih Shaban, and Neveen Al-Salaita. "Client relationship management in banking: A case of emerging market." Journal of Governance and Regulation 10, no. 2 (2021): 8–19. http://dx.doi.org/10.22495/jgrv10i2art1.

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The aim of this study is to identify the level of gap extended between management perceptions of clients’ expectations, and clients’ expectations for service quality dimensions in the Jordanian commercial banks. The study also investigates the impact of combined service quality dimensions (tangibility, reliability, responsiveness, assurance, empathy, and online services) on management’s and clients’ expectations. In order to achieve the objectives of the study, a quantitative study was conducted and a convenience sampling was taken by distributing questionnaires to commercial bank managements and clients during the period of 2018–2019. In total, the researchers had: 362 clients and 168 managers. The study findings were analyzed by using the statistical packages for social sciences (SPSS Statistics V22.0). After testing the hypotheses using various techniques, it was found that there is a difference between management perceptions of clients’ expectations and clients’ expectations of service quality dimensions (tangibility, reliability, responsiveness, assurance, empathy, and online services). Also, it found that combined service quality dimensions as independent variables have a significant impact on management perceptions of clients’ expectations and clients’ expectations of service quality dimensions as dependent variables.

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Babalola Oluwayemi, Oginni, Dunmade Emmanuel Olaniyi, and Ogunwole Aina Cecilia. "The Role of Employee’s Work Expectations in Job Satisfaction and Labour Turnover in the Service Industry: A Case of Selected Organisations in Lagos, Ogun and Oyo States Nigeria." World Journal of Business and Management 4, no. 1 (March 31, 2018): 1. http://dx.doi.org/10.5296/wjbm.v4i1.12924.

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The study aimed at investigating the role of employee’s work expectations in job satisfaction and implication on labour turnover in the service industry in some selected organisations in the three states of Western part of Nigeria. The study identified some elements of employee’s work expectations as well as the relationship between and among the variables of the study. A total number of 593 copies of questionnaires were randomly administered to the respondents from which 571 copies were collected back from the respondents out of which 542 copies of questionnaires were found useful for analytical purposes thus giving response rate as 91%. Correlation and regression analyses were used to determine the relationship and test the stated hypotheses. It was found that there is a positive and strong relationship among the variables at 0.05 level of significance. It was recommended that management of the service industry should endeavour to utilise interview as a weapon during employment process to understand the work expectations of the employees and place side by side with that of employer’s expectations and give the job to the most suitable candidate and not the best candidate whose work expectation is not congruent with that of the employer.

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Lee, Sanghee, and Hongsik J. Cheon. "Study on Relationship Marketing Factors that Affect Relationship Sustainability Expectations of Singles." Korean Academic Association of Business Administration 33, no. 3 (March 30, 2020): 553–76. http://dx.doi.org/10.18032/kaaba.2020.33.3.553.

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Parchomiuk, Jerzy. "The Protection of Legitimate Expectations in Administrative Law: A Horizontal Perspective." Baltic Journal of Law & Politics 10, no. 2 (December 1, 2017): 1–25. http://dx.doi.org/10.1515/bjlp-2017-0010.

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Abstract The term “protection of legitimate expectations” in administrative law traditionally draws our attention to vertical relationships between the State and an individual. In my text I propose a non-traditional approach to the issue of protection of legitimate expectations in administrative law. Instead of analysing the problem from the perspective of the relationship between the administrative body and the individual, I have attempted to tackle the problem from the perspective of entities involved in peer relationships. The subject of my analysis is the principle of good faith as the axiological foundation for the protection of legitimate expectations in administrative law. Next the article addresses the specific legal institutions that express the protection of legitimate expectations in horizontal perspective: prohibition to make assertions contradictory to prior position (estoppel), institutions that express the protection of legitimate expectations in administrative contracts, as well as the principle of good faith in relationship between administrative bodies. The principle of good faith is a universal legal construct that forms the foundation of the legal system. Thus it is applicable in the sphere of administrative law, especially in the case of the relationship between equal-level entities.

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Henderson, Andrea K., Christopher G. Ellison, and Norval D. Glenn. "Religion and Relationship Quality Among Cohabiting and Dating Couples." Journal of Family Issues 39, no. 7 (October 6, 2017): 1904–32. http://dx.doi.org/10.1177/0192513x17728982.

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Despite research on religion and marriage, little is known about the role of religion in the relationships of nonmarried couples. This study addresses two questions: (a) Do various dimensions of religious involvement—shared religious beliefs, affiliation and attendance, and theistic sanctification—influence the relationship satisfaction and marital expectations of dating and cohabiting individuals? (b) Is the association mediated by positive and negative relationship behaviors by the respondent and/or partner? We investigate these questions using the National Survey of Religion and Family Life, a nationwide sample of working-age adults, aged 18 to 59 years ( n = 468) with oversamples of African Americans and Latinos. Various dimensions of religious involvement are positively associated with the relationship satisfaction and expectations to marry among nonmarried individuals. Positive and negative relationship behaviors slightly diminish the link between religion and (a) relationship satisfaction and (b) expectations of marriage. Several implications and promising directions for future research are discussed.

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Crawford, Alleah. "Application of the EMA Model to Tourism Entrepreneurs: Motivation as a Mediator." Journal of Hospitality & Tourism Research 42, no. 8 (September 18, 2017): 1254–73. http://dx.doi.org/10.1177/1096348017731129.

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This research uses the expectation, motivation, and attitude (EMA) model, originally developed for tourists/consumers, to provide a better understanding of what guides the actions of entrepreneurs. These entrepreneurs have not been a focus in the hospitality literature therefore their desire to start the business, expectations about the business, and resulting attitudes are not fully understood. The study uses bed and breakfast entrepreneurs as the population and finds that motivation is a mediator of the relationship between expectations and attitudes. Additionally, using the model in this new setting, with a new population supports the model as providing the underlying relationships at work when the population investigated is expending resources for a desired outcome. The EMA model should continue to be used in future research.

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Sullivan, Bryce F., and Andrew I. Schwebel. "Relationship Beliefs and Expectations of Satisfaction in Marital Relationships: Implications for Family Practitioners." Family Journal 3, no. 4 (October 1995): 298–305. http://dx.doi.org/10.1177/1066480795034003.

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Jones, David L., and Ken W. Mccleary. "Expectations of Working Relationships in International Buyer–Seller Relationships: Development of a Relationship Continuum Scale." Asia Pacific Journal of Tourism Research 12, no. 3 (July 23, 2007): 181–202. http://dx.doi.org/10.1080/10941660701416747.

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Yeom, Hyun-E., Misook Jung, and Eunyoung Park. "The Relationship Between Social Support, Aging Expectations, and Health Behavior in Middle Age." Innovation in Aging 4, Supplement_1 (December 1, 2020): 409. http://dx.doi.org/10.1093/geroni/igaa057.1317.

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Abstract Midlife is a critical period when individuals need to actively engage in healthy behaviors for healthy aging. Although both social relations and attitudes toward aging are factors related to health behavior, little is known about their relationships based on age-related differences. The purposes of this study were to investigate the influence of social support affecting health behavior through expectations regarding aging and to examine how age affects the relationship. A cross-sectional study was conducted with data from 245 midlife Koreans (mean age= 51.5) collected by a self-administered survey. Data were analyzed using the PROCESS macro in SPSS. Social support was significantly related to expectations regarding aging (r= -.135, p=.034) and health behavior (r= .223, p<.000). There was age-related difference in the relationship between social support and expectations regarding aging (β= .007, p=.038), indicating that the relationship was much stronger in the younger group. In addition, the influence of social support on health behavior through expectations regarding aging was significant in relatively young middle-aged individuals. Our findings emphasize the importance of supportive social relationships, which could affect expectations regarding aging linked to health behavior, especially for young middle-aged individuals. It is necessary to develop psycho-cognitive programs to activate social interaction and to improve positive attitudes toward aging for more active engagement in health behaviors in midlife individuals.

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Journal articles on the topic 'Relationship expectations'

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