Books on the topic 'Relations avec la clientèle – Liban'

Noyé, Didier. Pour fidéliser les clients. Paris: INSEP éd., 2004.

Lacombe, Daniel. Service à la clientèle: Un guide pratique. [Montréal]: Stratégie, 1994.

Korda, Philippe. Vendre et défendre ses marges: Outils et méthodes pour négocier aujourd'hui. Paris: Dunod, 1994.

Baron, Serge. Les relations clients-fournisseurs: L'efficacité d'une organisation horizontale. [Montréal]: Groupe CFC, 1994.

Janice, Twombly, and Rottenberg David 1946-, eds. Everyone is a customer: A proven method for measuring the value of every relationship in the era of collaborative business. [Chicago, IL]: Dearborn Trade Pub., 2002.

Wayland, Robert E. Customer connections: New strategies for growth. Boston, Mass: Harvard Business School Press, 1997.

Moisand, Dominique. CRM: La gestion de la relation client. Paris: Hermes Science, 2002.

Belding, Shaun. Winning with the Customer from Hell. Chicago: ECW Press, 2008.

Filiatrault, Pierre. Si notre service à la clientèle fait picpic, appuyez sur le 1. Montréal: Éditions Transcontinental, 2009.

Armistead, Colin G. Customer service and support: Implementing effective strategies. London: Pitman, 1992.

Billon, Dominique. Les nouvelles techniques de marketing. Paris: TOP Ed., 1998.

Stanley, Tammy. Carpe phonum: Comment saisir le téléphone et appeler vos clients potentiels, même si vous êtes en manque de courage. Gatineau: Éditions du Trésor caché, 2010.

Hetzel, Patrick. Le marketing relationnel. Paris: Presses universitaires de France, 2004.

Lefébure, René. Gestion de la relation client: Édition 2005. 2nd ed. [Paris]: Eyrolles, 2004.

Herniaux, Gérard. Le Projet à l'écoute de l'utilisateur: La maîtrise d'usage : l'utilisateur au coeur du projet. Paris: Institut supérieur d'éducation permanente Consulting, 2007.

Marketing, Léger. L'entreprise infidèle. Montréal: Éditions Transcontinental, 2009.

Maisonnas, Stéphane. Marketing et services: Du transactionnel au relationnel. Montréal, Qué: Chenelière éducation, 2006.

Caïazzo, Bernard. Les centres d'appels: Les nouveaux outils de la relation client. Paris: Dunod, 2001.

Martin, William B. Quality customer service: The art of treating customers as guests. 2nd ed. Los Altos, Calif: Crisp Publications, 1989.

Martin, William B. Quality customer service: The art of treating customers as guests. Los Altos, Calif: Crisp Publications, 1987.

Lenz, Vicki. The Saturn difference: Creating customer loyalty in your company. New York: J. Wiley, 1999.

Lauzier, Jean-Pierre. Le cœur aux ventes: Pourquoi développer une approche humaniste en vente? : comment améliorer votre performance? Brossard, Québec: Un Monde différent, 2010.

Michel, Langlois. Marketing des services: Le défi relationnel. Boucherville, Québec: G. Morin, 1992.

Burchill, Gary. Voices into choices: Acting on the voice of the customer. Madison, WI: Joiner Publication, 1997.

Beckwith, Harry. What Clients Love. New York: Grand Central Publishing, 2003.

Bechard, Denis. Le QFD: Écouter vos clients pour mieux les satisfaire. [Montréal]: Hydro-Québec, Communication et environnement pour la vice-présidence, Qualité et gestion du changement, 1997.

Larke, Roy. Japanese retailing. London: Routledge, 1994.

1948-, Stone Merlin, Bond Alison, and Foss Bryan, eds. Consumer insight: How to use data and market research to get closer to your customer. London: Kogan Page, c2004., 2004.

Locke, Christopher. Gonzo marketing: Winning through worst practices. Cambridge, MA: Perseus Pub., 2001.

Centre d'action et d'information pour le Liban (Paris, France) and Fondation nationale des sciences politiques. Centre d'études et de recherches internationales., eds. Le Liban à l'heure des négociations de paix au Proche-Orient: Acts de coeloque organisé par le CAIL en association avec le Centre d'études et de recherches internationales (CERI) à Paris les 15 et 16 décembre 1995. [Paris?]: Centre d'action et d'information pour le Liban, 1996.

Schonberger, Richard J. Building a chain of customers: Linking business functions to create the world class company. New York: Free Press, 1990.

IFLA Satellite Meeting (2004 São Paulo, Brasil). The virtual customer: A new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004. München: Saur, 2005.

Kwasi, Sarkodie-Mensah, ed. Helping the difficult library patron: New approaches to examining and resolving a long-standing and ongoing problem. New York: Haworth Information Press, 2002.

Eberts, Ray E. The myth of Japanese quality. Upper Saddle River, N.J: Prentice-Hall PTR, 1995.

Arthur, Armstrong, ed. Net gain: Expanding markets through virtual communities. Boston: Harvard Business School Press, 1997.

Arthur, Armstrong, and Chu Tao-kʻai, eds. Wang lu shang chi: Ju ho ching ying hsü ni she chʻün = Net gain : expanding markets through virtual communities. Tʻai-pei shih: Mai tʻien chʻu pan ku fen yu hsien kung ssu, 1998.

McKenna, Regis. Tiempo real: Cómo prepararse para la era del cliente siempre insatisfecho. México D.F: Océano, 2001.

Marc, Singer, ed. Net worth: Shaping markets when customers make the rules. Boston: Harvard Business School Press, 1999.

Twombly, Janice, and Jeffrey Shuman. Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business. Kaplan Business, 2002.

Hermel, Laurent. Mesurer la satisfaction clients. Paris, 2001.

Korda, Philippe. Vendre et défendre ses marges : Outils et méthodes pour négocier aujourd'hui. Dunod, 2003.

Dunckel, Jacqueline. The business guide to profitable customer relations: Today's techniques for success. 1988.

Hall, Stacey, and Jan Brogniez. Attracting Perfect Customers: The Power of Strategic Synchronicity. Berrett-Koehler Publishers, 2001.

Stringer, Jan S., Stacey Hall, and Jan Brogniez. Attracting Perfect Customers: The Power of Strategic Synchronicity. Berrett-Koehler Publishers, Incorporated, 2001.

Stringer, Jan S., and Stacey Hall. Attracting Perfect Customers: The Power of Strategic Synchronicity. Berrett-Koehler Publishers, Incorporated, 2001.

The Disloyal Company. Transcontinental, 2009.

Belding, Shaun. Winning with the Customer from Hell: A Survival Guide (Winning with the . . . from Hell series). Ecw Press, 2004.

The Business Guide to Profitable Customer Relations (Self-counsel Business). Self Counsel Press Inc, 1988.

O'Connell, Patricia, and Thomas A. Stewart. Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight. HarperCollins Publishers, 2016.

O'Connell, Patricia, and Thomas A. Stewart. Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight. Highbridge Audio and Blackstone Publishing, 2021.