Academic literature on the topic 'Records and Information Management (excl. Business Records and Information Management)'

At the Departement of Agriculture and Food, Kudus Regency, in the process of managing livestock data, they still use conventional methods. In the data collection process, Microsoft still uses Microsoft Excel which is still less effective and efficient. Previously, the community could not know the livestock data collection, the development of livestock in the Kudus Regency so it could not be monitored. In the livestock business data collection process, livestock development still uses livestock development records which can cause misinformation in activities and can resultin piles of livestock development data files so that they are less effective in managing livestock data because they have to work twice in the data management process at the Agriculture and Food Service Kudus District. For this reason, the research on making this information system aims to produce a system that can be used to manage livestock data (micro-scale) both commodity data, micro-scale data, livestock data collection, evidence of data collection, livestock development, counseling schedules, and reports. So it is necessary in this study to produce an Information System for animal Data Management (Micro Business Scale) at the Departement of Agriculture and Food, Kudus Regency. Keywords: Management, Animal Data, Micro Business Scale, Information Systems.

This study highlights the existing situations of production, value addition, marketing and uses of rattan cane in Nepal. Rattan enterprises exist as a small and medium enterprise (SME) within and outside the community forest user groups. The study was designed based on the exploratory research and was carried out in Kailali and Bardiya districts. The main objective was to assess the constraints and opportunities of rattan cane enterprise as well as design business solutions. Systematic random sampling method was followed to take the sampling of CFUGs, households and small and medium enterprises. Primary data was collected through focus group discussions, key informants interview, direct observations, open-ended questionnaires, and inventory of growing stock. Similarly, secondary data was collected from progress reports, Forest Operational Plans, audit reports and records of community forest user groups and Division Forest Offices. Sampling design was ascertained representing sampling units of rattan managed Community Forest User Groups and processing industries. The questionnaire survey was conducted to executive committee members of 8 Community Forest User Groups, 526 households and 12 rattan processing industries/ enterprises. Direct observation and interaction with CFUG and entrepreneurs were another major source of information. The quantitative data was analyzed using SPSS 20 and Microsoft Excel software tools. The identified major constraints concerning the selected value chains were: absence of detailed resource inventory in the approved Forest Operational Plans; inadequate knowledge about resource management, poor capacity to incorporate environmental policy concerns, weak business competitiveness, insufficient information about market and poor marketing knowledge. The study also identified a number of opportunities both in the community as well as enterprise perspective. For example, resource potential and monetary benefits to the community people; contribution in community development, involvement of service providers in forest resource management; employment generation and leveraging ecosystem services. The findings suggested technical and business solutions for the effective value chain of rattan cane.

The land administration services are being provided using traditional methods and processes. The record keeping system is mainly based on manual system so far. There is increasing need for efficient and effective delivery of land administration services. Government organizations use Information and Communication Technology to increase efficiency and effectiveness in the service delivery. E-Government can bring improvement in efficiency, easy availability and accessibility of service and information to the citizens, business organization, professional users as well as government organizations. The main aim of LRIMS is to automate the land transaction related functions of Land Revenue Offices (LROs) based on different land transactions process requirements.The system is adherence to NeGIF and GEA, availability of intranet facility, provision of web-based system, and data security. System modules show the modules needed for LIS. The implementation status of LIS in Nepal is in initial stage. The old system architecture does not support the e-Government model. The system modules show the modules needed for LRIMS. The system modules help in delivering service efficiently. The three tier system architecture follows all three models of e-Government (G2G, G2B and G2C) and reduces corruption, increase access to information and improve data quality. Nepalese Journal on Geoinformatics, Vol. 14, 2015, Page: 26-31

Purpose – Procurement records are critical for the effective execution of the procurement process and have been applied as tools to measure compliance and performance of Public Procuring and Disposing Entities (PDEs) by the regulating authority in Uganda – the Public Procurement and Disposal of Assets Authority (PPDA). However, the state of records in various Ugandan PDEs depicts poor records management. This situation has adversely affected the effective creation, usage and storage of public procurement records. This compromises the value and importance of records within the procurement process, with most documents being unavailable and unreliable. The purpose of this study is to investigate the relationship between procurement records compliance, effective risk management and records management performance in Ugandan PDEs. Design/methodology/approach – The study adopted a quantitative research design and used a cross-sectional survey. The researchers developed a questionnaire on the study constructs of procurement records compliance, effective risk management and records management performance using measurement scales derived from previous empirical studies which were modified to suit the current study. Findings – The results indicate quantitative evidence of significant positive relationships between procurement records compliance, effective risk management and records management performance. Findings also reveal that procurement records compliance and effective risk management are significant predictors of record management performance. The results also suggest that effective risk management has a stronger influence on records management performance than that on procurement records compliance. Research limitations/implications – The study context is sub-Saharan Africa, and the findings are, therefore, limited to that context; they reflect existing knowledge in other contexts. The use of a standard questionnaire limited the ability to collect views about information outside the questions asked. The study was only cross-sectional, and the study variables could not be analyzed over a long time. Common methods bias remains a potential threat; future studies should use different source data. Practical implications – Custodians of procurement records, that is, procurement officers, records officers and accounting officers for Ugandan PDEs need to pay special attention to prevailing records laws and policies to minimize risks associated with the poor management of records, as well as improve performance in the management of records creation, storage, retrieval, access and the preservation of vital records. Originality/value – The study contributes to an important area which has not been given attention in the context of sub-Saharan Africa, especially Uganda where there is a difficulty of linking the value of records management to business processes due to a lack of quantitative evidence.

This study was carried out to assess the impact and benefits of Total Productive Maintenance on manufacturing profitability awareness for Grand Cereals Ltd., Jos-Nigeria). The research objective is to assess the impact and benefits of TPM on manufacturing profitability of the company. Data relevant to the study were collected using designed questionnaire, structured interviews, direct observations and company records. The Statistical Package for Social Sciences (SPSS) and Microsoft Excel were used in analysing the data obtained. The results show that the frequency of machine and equipment breakdowns is 58% often and 42% rarely. The research also reviewed that 84% of machine operators were not involved in maintenance activities with only 16% involvement. As regards to the effectiveness of the maintenance technique(s) used, 76% was rated good while 24% was rated fair. Cereal Mill Overall Plant Effectiveness (OPE) was obtained at 38% which was below the world class standard by almost 50%. Equipment downtime was a major cause of plant underutilization with 91% caused by shortage of critical spare parts and 9% shortage of raw materials. On TPM awareness, 80% of the employees have been aware of the TPM concept while 98% indicated the concept of TPM would help improve the current maintenance system and 2% were not sure.20% of the employees were not aware of TPM while 80% of employees indicated that the company does not implement TPM, with 20% not sure that the TPM concept can help improve the current maintenance system. Based on these results, knowledge and information sharing, operator involvement, engagement of all employees from top management to lower level and training should be considered. The effective implementation of TPM model could increase the competition of the company in the dynamic business environment. Thus, adoption and effective implementation of TPM is recommended for the company towards achieving improvement in its manufacturing profitability.

Purpose The purpose of this study was to examine the influence procurement records management had on the performance of the procurement function under the National Agricultural Advisory Services (NAADS). Design/methodology/approach The study used both qualitative and quantitative approaches to research. Procurement records management was the independent variable, while procurement performance was the dependent variable. The study also adopted a simple correlation and case study design. An accessible population of 101 respondents was identified, with 93 forming a sample. An 88% response rate was realized. Findings Results indicated that procurement records management had a significant effect on procurement performance. Whereby, there was a positive and statistically significant relationship between records creation and procurement performance; there was a positive relationship between records maintenance, preservation and procurement performance; and, finally, records access and use also had a positive significant influence on procurement performance. Research limitations/implications This research focused on the central region of Uganda, and yet, Uganda has got so many other regions which operate the NAADS programs. This means that research was conducted within a defined scope. Therefore, based on this, the researcher could not generalize the research findings. Practical implications Findings imply that ethical practices should be emphasized and custodians of procurement records be held accountable for their actions, as this will help in the support of proper record-keeping and avoid documents not being on file, misplaced or misfiled, which negatively affects procurement performance. Enabling a more efficient information management system results into effective procurement performance that leads to significant cost reduction in both the private and the government sector, especially when digital records are involved. Social implications As majority of the NAADS staff were found to possess inadequate knowledge in records maintenance and preservation, the government through the NAADS training committees should organize timely workshops to sensitize staff on how best records maintenance and preservation is core to its operations. Originality/value This study contributes to an important area which has not been given attention in the Ugandan context, where there is difficulty of relating the value of effective records maintenance to business management because of the lack of quantifiable evidence. Therefore, the study highlights the influence of records creation, maintenance and use on procurement performance. The review of literature finds that better records management results into better performance of the procurement units in procurement entities.

A major initiative in the U.S. healthcare care industry is to establish a nationwide health information network securing the sharing of information between all involved U.S. healthcare stakeholders. However, implementing an interoperability solution is a massive, complex, and enduring effort with significant challenges such as inconsistent technology and data standards, as well as complex privacy and security issues. The purpose of this qualitative, case study is to examine the impacts of interoperability initiatives involving the U.S. government and to provide an understanding of the information governance and security risk as standards that are vendor-neutral and trustworthy. This qualitative case study was conducted using federal participants who are health information management (HIM) and health information technology (HIT) professionals working in the Washington DC metropolitan area. The participants' interview data revealed nine major themes; patient identification matching, payment claims and auditing, information sharing, data stewardship, regulatory compliance, technology enhancements, training and certification, standards optimization, and value-based care. The implication of the study's themes showed interoperability is beneficial to the healthcare industry, but there is a greater need for technology and data standardization, information governance, data stewardship, and a greater understanding of federal and state data privacy and security laws. Future recommendation for practices discussed; policy and regulatory adjustments to enhance auditing and compliance, establish a healthcare data ecosystem to improve data and information governance, and technology alternatives such as master data management and white space data. Recommendation for further research included expanding the sample population to compare other federal organizations or the United Kingdom's HIT interoperability project initiative.

Electronic Medical Records (EMRs) are increasingly being used in healthcare organizations. However, there are few factors influencing the physician adoption rate of EMRs. The purpose of this paper is to investigate the meaningful use incentives, and the type of specialty practices in relationship to the physician use of EMRs. Data from the National Ambulatory Medical Care Survey (NAMCS) were analyzed to how meaningful use incentives and the type of physician practices affect the physician use of EMRs. The Chi-Square test and ANOVA test have been use to examine the hypothesis, and the association was found to be statistically significant.

Adoption of electronic health records (EHR) systems in nonfederal acute care hospitals has increased, with adoption rates across the United States reaching as high as 94%. Of the 330 plus acute care hospital EHR implementations in Texas, only 31% have completed attestation to Stage 2 of the meaningful use (MU) criteria. The purpose of this multiple case study was to explore strategies that hospital chief information officers (CIOs) used for the successful implementation of EHR. The target population consists of 3 hospitals CIOs from a multi-county region in North Central Texas who successfully implemented EHRs meeting Stage 2 MU criteria. The conceptual framework, for this research, was the technology acceptance model theory. The data were collected through semistructured interviews, member checking, review of the literature on the topic, and publicly available documents on the respective hospital websites. Using methodological triangulation of the data, 4 themes emerged from data analysis: EHR implementation strategies, overcoming resistance to technology acceptance, strategic alignment, and patient wellbeing. Participants identified implementation teams and informatics teams as a primary strategy for obtaining user engagement, ownership, and establishing a culture of acceptance to the technological changes. The application of the findings may contribute to social change by identifying the strategies hospital CIOs used for successful implementation of EHRs. Successful EHR implementation might provide positive social change by improving the quality of patient care, patient safety, security of personal health information, lowering health care cost, and improvements in the overall health of the general population.

The health care industry is transforming into an industry that requires health information technology, yet many health care organizations are reluctant to implement new technology. The purpose of this case study was to explore strategies that led to a successful transition from an older electronic health record (EHR) system to a compliant EHR system at a multisite hospital system (MHS). The study included face-to-face and phone interviews with 12 managers who worked on the transition of an MHS's EHR system in the Pacific Northwest region of the United States. The technology acceptance model was used to frame the study. Audio recordings with these managers were transcribed and analyzed along with interview notes and publicly available documents to identify themes regarding strategies used by managers to successfully upgrade to a compliant EHR system at an MHS. Three major themes emerged: hybrid implementation strategy, training strategy, and social pressure strategy. Results may be used to facilitate the adoption of information technology systems in any industry. Results may directly benefit other MHSs by facilitating successful EHR system transitions. Implications for social change include improved care coordination, reductions in duplicated medical procedures, and more timely and relevant tests for patients through the full use of EHRs.

Thesis (MBA (Business Management))--University of Stellenbosch, 2009.
ENGLISH ABSTRACT: A Document Management System (DMS) can help businesses speed-up as well as reduce the number of mundane and repetitive tasks relating to documents. These benefits can assist management cut costs, reduce errors, automate frequently performed tasks as well as store information electronically in a safe and accessible way. Making IT Simple (the business) is a start-up business that has entered into a partnership agreement with INVU, Europe's fastest growing DMS Software developer (INVU, 2008). This agreement allows the business to sell INVU software without restriction by volume or geography to all sectors of industry. INVU products are designed to make business administration, and especially managing documents a simple and efficient process. These two principle product features support the business' objectives and marketing push by delivering easy-to-use software that helps customers reduce costs by speeding-up as well as reduce the number of daily administrative tasks performed using documents. In order to establish which market sector to target, the Directors conducted an industry analysis (Appendix I) which has identified opportunities in the farming and agricultural Sector. The three primary reasons are: 1) Sustainable sector growth of 30% per annum (UK Agriculture, 2007), 2) no known DMS competition within Farming and 3) the Directors have an established Network and detailed knowledge of the sector. Although farming and agriculture will be the main focus of marketing activity and communication, other industries, such as property letting agencies, are also seen as future opportunities for the business. Target Market and Projections Market Research is based upon 138 questionnaire responses that have enabled the Directors to develop a product package which combines the product, a DMS license and software, together with the necessary hardware and maintenance support sufficient to satisfy the target market's needs. The target market is defined as a farm business, predominantly farming crops or cattle and/or sheep from between 41 and 80 hectares of productive land. It has up to 20 full time employees, half of whom are involved in the business' administration. This admin comprises mainly of financial accounts and Government Department returns which are processed on as many as two computers which have email, Microsoft Office and accounting software packages loaded on. For security and access the target market store their records in filing cabinets for up to 15 years, mostly in paper form. A priority for business' administration within this market is the simplicity and easy access of its records and with all records being in one place. The sales forecasts of 7, 16 and 30 units over the first three years 2009, 2010 and 2011 respectively are deemed achievable by the Directors, having received reassurance from both formal interviews (Radley, 2008) and conversations with potential customers. The business sees their target market strategy and their lean cost base as being their competitive advantage together with the impression that none of INVU's DMS competitors are currently focussed upon the agriculture sector. This gives the business a potential first mover advantage which will be supported by leveraging the marketing efforts and the existing network of contacts to deliver the specifically designed sales process for the target market. The suite of products, which are leased by the customer over 36 months, cost £15,016 and have a Gross Profit of 58%. This gross profit then funds the running and maintenance of the support service provided by the company. Return on Equity over the 3 years of the Business Plan is strong at 60% given that there is a loss of £50,000 in Year 1. Year two generates a small profit of £24,000 with a healthy £64,000 in Year 3 onwards. Return on sales is 10% in year 2 growing to 14% in year 3. Break even point is in July 2011 (month 31) with the business cash positive in August 2010 (month 20). The financial risks are calculated as low due to the lease funding providing cash within 14 days of a signed document, plus there is no cash risk as the requirement to hold inventory is negligible. The balance sheet requires equity funding of £40,000 which is provided by the two directors at £20,000 each, plus a 60 month working-capital bank loan which is forecast to be repaid on month 25. There are 46,000 farms in UK so, in this market sector alone there are potentially 9,200 (20%) sales presentations to be completed based upon the market survey data. On projected performance this would currently take the business 460 months to complete. The business case shows an improving performance month on month based upon an improvement in sales skills, product portfolio and brand awareness. The two employees Edward Gibbs and Mathew Easterbrook, both of whom are Directors, have each invested £20,000 in equity in order to start-up the business. They have 28 years of management experience between them and offer complementing specialities in the IT, sales, farming and finance areas. Their business objectives are to generate cash and satisfy customer needs by selling products at the right price with a sustainable gross profit margin whilst being commercially aggressive on costs. Their simple and equitable company structure reflects their excellent relationship and the balance of power is shared equally. The product is a compliment of hardware, software and support service that is tailored to meet a customer's needs (Table 1).
AFRIKAANSE OPSOMMING: 'n Dokumentbestuurstelsel (DBS) kan organisasies help om meer effektief sake te doen en om die aantal eenvoudige en herhalende take met die hantering van dokumente te verminder. Hierdie voordele kan bestuur help om koste te verminder, foute te verminder, gereelde take te outomatiseer en ook om inligting elektronies in 'n veilige en maklik bereikbare plek te stoor. Making IT simple (die onderneming) is 'n nuwe onderneming wat in 'n vennootskap ooreenkoms met INVU, Europa se snel groeiendste DBS sagteware verskaffer, aangegaan het. Hierdie ooreenkoms laat die ondememing toe om INVU sagteware te verkoop in alle industriee met geen bepreking op volumes of geografiese areas nie. INVU produkte is ontwerp om besigheid administrasie, en spesifiek die bestuur van dokumente, 'n eenvoudige en effektiewe proses te maak. Hierdie twee beginsels ondersteun die onderneming se doelwitte en bemarking deur die lewering van eenvoudig-om-te-gebruik sagteware wat kliente help om kostes te verlaag deur vinniger prosesse sowel as verminderde daaglikse roetine administratiewe dokumentering take. Ten einde die marksegment wat geteiken moet word te bepaal het die direkteure 'n industrie analise (Aanhangsel I) gedoen wat geleenthede in die boerdery en landbou sektore uitgewys het. Die drie primere redes is: 1) Substansiele sektor groei van 30% per jaar (UK Agriculture, 2007), 2) geen bestaande DBS wat tans aktief in die mark is nie en 3) die direkteure het 'n gevestigde netwerk en detail kennis van die sektor. Alhoewel boerdery en landbou die hooffokus van die bemarkings en kommunikasie aktiwiteite gaan wees sal ander industriee, soos eiendoms en verhurings agentskappe, ook gesien word as toekoms geleenthede vir die onderneming. Marknavorsing is gebaseer op 138 voltooide vraelyste wat die direkteure in staat gestel het om 'n produk pakket bestaande uit 'n DBS lisensie en sagteware saam met die nodige hardeware en ondersteunings saam te bondel, ten einde aan die mark se behoefte te voorsien. Die teikenmark is gedefinieer as boerdery ondernemings wat primer boer met gewasse en/of skape op tussen 41 en 80 hektaar produktiewe landbougrond. Die boerdery het ongeveer 20 voltydse werknemers waarvan die helfte met die onderneming se administrasie te doen het. Die administrasie bestaan meestal uit finansiele take en Regerings Departemente se verslae wat geprosesseer word op tot twee rekenaars met toegang tot Microsoft Office en 'n rekenkundige sagteware pakket. Vir sekuriteit en maklike toegang tot hulle dokumente stoor die tipe ondernemings hulle dokumente in liasseerkabinette vir tot 15 jaar, meestal in papier formaat. 'n Prioriteit vir ondernemings se administrasie binne die teikenmark is eenvoud en maklike toegang tot hulle dokumente, asook die sentrale berging van dokumente op een spesifieke plek. Die verkoops vooruitskattings vir 7, 12 en 30 eenhede oor die eerste drie jare 2009, 2010 en 2011, word gesien as realisties en bereikbaar deur die direkteure na aanleiding van formele onderhoude (Radley, 2008) en gesprekke met potensiele kliente. Die onderneming sien hulle teikenmark strategie en hulle lae koste struktuur as hulle kompeterende voordeel tesame met die feite dat geen van INVU se DBS kompeteerders huidiglik op die landbou sektor fokus nie. Die gee die ondememing die potensiele eerstetoetreder voordeel in die landbou industrie. Dit sal ondersteun word deur die hefboom effek van die bemarkings pogings komende uit die bestaande netwerk van kontakte om gefokusde verkoopsprosesse in die teikenmark uit te voer. Die suite van produkte, wat gehuur word deur die kliente oor 'n tydperk van 36 maande, kos £15,016 en het 'n bruto wins marge van 58%. Hierdie bruto wins befonds die bedryf en ondersteuningsdienste van die onderneming. Die opbrengs op ekwiteit oor die drie jaar tydperk van die besigheidsplan is stewig op 60% gegewe dat daar 'n verlies van £50,000 in Jaar 1 plaasvind. Jaar 2 genereer 'n klein wins van £24,000 met 'n stewige wins van £64,000 in Jaar 3. Opbrengs op verkope is 10% in jaar 2 en groei tot 14% in jaar 3. Die gelykbreekpunt is Julie 2011 (maand 31) en die onderneming is kontant positief vanaf Augustus 2010 (maand 20). Die finansiele risiko is laag as gevolg van die huur inkomste wat kontant binne 14 dae na die teken van 'n ooreenkoms genereer en ook omdat daar geen kontant risiko is met die dra van voorraad nie. Die balansstaat ekwiteit benodig 'n aanvangsbelegging van £40,000 wat voorsien word deur die twee direkteure teen £20,000 elk, saam met 'n 60 maande werkskapitaal bank lening wat geprojekteer word om volopbetaal te wees teen maand 25. Daar is tans 46,000 plase in die VK en dus, in die marksegrnent alleen, 9,200 (20%) verkoops voorleggings gebaseer op die markanalise data. Op die geprojekteerde werkstempo sal dit ongeveer 460 maande neem om te voltooi. Die besigheidmodel toon groeiende verrigting op 'n maand tot maand basis gebaseer op 'n verbetering in verkooptegniek, produk portefeulje en produk kennis. Die twee werknemers Edward Gibbs en Mathew Easterbrook, wat ook die direkteure is, het elk £20,000 aanvangskapitaal geinvesteer ten einde die onderneming op die been te bring. Hulle het 28 jaar bestuurservaring en het komplimenterende vermoens in die IT, verkope, boerdery en finansiele areas. Hulle besigheid doelwit is om kontant te genereer en kliente se behoeftes te bevredig deur die verkope van produkte teen die korrekte prys teen 'n volhoubare bruto wins. Hulle eenvoudige maatskappy struktuur reflekteer hulle uitstekende verhouding en die magsbalanse is eweredig versprei. Die aanbod aan die mark is 'n komplimenterende suite van hardeware, sagteware en steundienste wat aangepas word om aan 'n klient se behoeftes te voldoen (Tabel 1).

In the literature of information technology acceptance, much empirical evidence exists that is inconsistent with Technology Acceptance (TA) Models. The purpose of this study is to find out why the extant TA models fail to predict in reality as they purport to in theory. This research argues that the extant literature has not been able to explain how individuals actually form their perceptions about using an information technology. Since past research attempting to do this has been unsuccessful or empirically refuted, this research uses an interpretive case study to investigate the experiences of professionals’ adoption and use of an information technology. In particular, this study focuses on the adoption of an Electronic Medical Records System in a healthcare setting. The results of this interpretive investigation show that the interpretive understanding by the traditional TA models researchers is based on the faulty presumption that the people in the organizations are “monolithic users” or “rational decision makers”. This research provides a new interpretive understanding on the adoption and use of an information technology. The adoption and use of an information technology is an emergent phenomenon resulting from the interaction between the technology and the social actors’ different roles. Based on the interpretive understanding, a new positivist understanding is suggested.

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)
Os tipos documentais sustentam os fluxos formais existentes nas organizações, portanto, se constituem na informação orgânica dos ambientes organizacionais, sendo essa, uma maneira eficaz para o acesso efetivo a tais informações que de fato podem colaborar para a tomada de decisão, propiciando consistência, pertinência, e confiabilidade ao decisor. O problema desta pesquisa foi fundamentado no fato de que os espaços organizacionais geram grande quantidade de informações orgânicas, cuja importância para o processo decisório é significativa. No entanto, para que haja acesso e recuperação eficiente dessas informações, se faz necessário identificar e caracterizar os tipos documentais desde a produção documental. Para a realização da análise tipológica é preciso conhecer também os fluxos informacionais, pois é por meio deles que as interações entre os indivíduos se materializam resultando nos tipos documentais. O mapeamento dos fluxos informacionais possibilita conhecer a dinâmica informacional de um determinado espaço organizacional, bem como as falhas existentes nos processos organizacionais, isto é, para que os tipos documentais sejam reconhecidos de maneira eficiente é necessário, primeiramente, conhecer os fluxos informacionais das organizações. O objetivo geral deste estudo consistiu em analisar a relação entre tipos documentais e os fluxos de informação como subsídio para o processo decisório em ambientes empresariais. A pesquisa é qualitativa, descritivo-exploratória, cujo método é o ‘Estudo de Caso’, buscando analisar minuciosamente a relação existente entre os tipos documentais e os fluxos informacionais da empresa Dori Alimentos Ltda., localizada na Cidade de Marília, Estado de São Paulo, enfocando a relação, influência e importância de ambos para o processo decisório organizacional. Como resultado desta pesquisa, apresentamos um modelo contendo a tipologia documental existente neste ambiente empresarial, estabelecendo da relação entre os tipos documentais e os fluxos de informação para subsidiar o processo decisório da empresa. Foi possível demonstrar para a organização participante deste estudo a importância do gerenciamento dos tipos documentais, como uma maneira de maximizar o uso/aplicação da informação orgânica para a tomada de decisão.
The documental types support the existing formal flows in organizations, therefore, constitute the organic information of organizational environments, this is an effective way for effective access to such information that actually can contribute to decision making, providing consistency, relevance and reliability to the decision maker. The research problem was based on the fact that organizational spaces generate large quantity of organic information, whose importance for the decision-making process is meaningful. However, there is access to and efficient retrieval of such information is necessary to identify and characterize the documental types since the production. For accomplishment the typological analysis is also necessary to know the information flows, because it is through them that the interactions between individuals materialize resulting in documental types. The mapping of information flows makes possible to know the informational dynamics of a particular organizational space, and the remaining gaps in organizational processes, i.e., that the documental types be recognized in an efficient manner is necessary to first understand the information flows in organizations. The general objective of this study was to analyze the relationship between documental types and information flows as subsidy for decision making in business environments. The research is qualitative, descriptive and exploratory, which method is the 'Case Study', trying thoroughly analyze the relationship between the documental types and information flows of the Dori Alimentos Ltda. company, located in Marilia City, Sao Paulo State, focusing on the relationship, influence and importance both for organizational decision making process. As a result of this research, have presented a model containing documental typology existent in this business environment, establishing the relationship between the documental types and information flows to subsidize the decision making process of the company. Was demonstrated for the participating organization of study the importance of documental type management, as a way to maximize the use/application of organic information for decision making.

This study examined the level of trust of information on social media. Specifically, I investigated the factors of performance expectancy with information-seeking motives that appear to influence the level of trust of information on various social network sites. This study utilized the following theoretical models: elaboration likelihood model (ELM), the uses and gratifications theory (UGT), the unified theory of acceptance and use of technology model (UTAUT), the consumption value theory (CVT), and the Stimulus-Organism-Response (SOR) Model to build a conceptual research framework for an exploratory study. The research investigated the extent to which information quality and source credibility influence the level of trust of information by visitors to the social network sites. The inductive content analysis on 189 respondents’ responses carefully addressed the proposed research questions and then further developed a comprehensive framework. The findings of this study contribute to the current research stream on information quality, fake news, and IT adoption as they relate to social media.

M.A.
Information plays a very significant role in the economic development of the enterprises. It is increasingly used as a corporate resource to improve productivity, efficiency and effectiveness. This means that information in the form of records, is a strategic weapon to gain competitive advantage for the enterprise that creates and receives them. The study explores the problems that are facing terminology in the study of information management and records management. The problems that exist in terms of terminology are so intense that there is yet no universally acceptable definition for records and records management. The basic elements of records management are explored in attempt to position records management as an information management function. It demands records as vital information resources be managed throughout their life cycles, at a strategic level in much the same way as other economic resources such as people, money and land. In managing records effectively, the education and training of records managers is regarded as imperative. In order to test the information management function of records management, a survey is administered within Enterprise ABC to observe the records management practices amongst the records staff. The findings of the survey reveal that the records management practices within Enterprise ABC are chaotic in the sense that there are no standards and procedures that govern the flow of records within the enterprise.

The purpose of this study was to critically analyse the evidence-based revelations from the South African Office of the Auditor-General on the records management challenges being encountered in the local government sector. The aim of the study was the analysis of available evidence and the proposal of solutions for collaborative planning and implementation. The lack of strategic planning in ensuring the accessibility of authentic information sources required during auditing remains unchallenged by the South African public archivists and records managers. These audit reports are required to demonstrate governance, transparency and accountability. This information held in the records of local government is also required to satisfy service delivery and plan development ventures. The World Bank, International Monetary Fund and United Nations formulated an ambitious agenda to eradicate world poverty by 2025. Eight millennium development goals were identified that would provide impoverished communities with better access to basic services and conditions spurring sustainable development. Governance-based criteria were identified as barometers to gauge transparency, accountability, respect for the rule of law and citizens’ rights. Consolidated audited reports from 2000 to 2013 were scrutinised to unravel the conundrums relating to governance, transparency and the management of public sector information sources. According to the 2013 report, only 5% of the local government sector managed to attain clean audits. Related evidence revealed in the unclean audit reports and media narratives related to service delivery and community protests. The approach used for the study was the qualitative methodology, regarded as an appropriate method for the archival discipline. This research method allowed for the incorporation of interdisciplinary and multidisciplinary fields of interest. The case study method design enabled the focus of the study to be on local governments and six selected community development ventures in different areas of South Africa. The latter method enabled information collection from records officials and persons involved with socio-economic development projects. Sound interventions are needed to ensure evidence-based governance. This, in turn, would create favourable conditions for development endeavours in post-apartheid South Africa.
Information Science
D. Litt. et Phil. (Information Science)

AbstractNational Forest Inventory (NFI) data are the main source of information on forest resources at country and subcountry levels. This chapter explores the strengths and limitations of NFI-derived indicators to assess forest development with respect to adaptation to and mitigation of climate change, that is, the criteria of Climate-Smart Forestry (CSF). We reflect on harmonizing NFI-based indicators across Europe, use literature to scrutinize available indicators to evaluate CSF, and apply them in 1) Switzerland, where CSF is evaluated for NFI records and simulation model projections with four management scenarios; 2) 43 selected European countries, for which the indicators for Sustainable Forest Management (SFM) are used. The indicators were aggregated to composite indices for adaptation and mitigation and to an overall CSF rating. The Swiss NFI records showed increased CSF ratings in mountainous regions, where growing stocks increased. Simulations under business-as-usual management led to a positive CSF rating, whereas scenarios of increased harvesting decreased either only adaptation or both mitigation and adaptation. European-level results showed increases in CSF ratings for most countries. Negative adaptation ratings were mostly due to forest damages. We discuss the limitations of the indicator approach, consider the broader context of international greenhouse gas reporting, and conclude with policy recommendations.

This chapter assessed the design of records and archives key performance indicators of universities to achieve a strategic objective. The records and archives key performance indicators are informed by overall university key performance indicators. Establishment of university records and archives management indicators is necessary to ensure compliance with regulatory frameworks such as the Constitution of the Republic of South Africa, 1996; National Archives and Records Service Act of 1996; The Public Finance Management Act; Protection of Personal Information Act; and International Organisation Standards.

The long-term preservation and accessibility of business records is often not accorded the attention that it deserves. Yet, records are a major organizational resource needed to support the current business of the organization as well as retaining the verifiable evidence of an organization's past programmes and activities. Records also serve as tools of accountability, transparency and good governance and provide reliable evidence in organizations' transactions and activities. The long-term preservation of records ensures that the organization is protected against costly litigation and that its interests and those of its employees are protected. This chapter lays emphasis on the need to preserve organizational records, the challenges facing preservation activities in the public and private sector organizations, the challenges of managing and preserving electronic records and proposes strategies for addressing these challenges.

Zimbabwe is one of the developing countries striving to reach a middle economy status by year 2030. In its bid to achieve this vision, it has adopted an electronic government strategy (e-government strategy) where government business is done electronically. An e-government strategy is a plan for e-government systems and their supporting infrastructure, which maximises the ability of government to achieve its objective of Vision 2030. An e-government strategy must give direction where the government is going, its goals, vision, mission, and some implementation guidelines. In order to reach this objective, the government has to become more accountable and transparent on its journey to Vision 2030, and one of its key drivers is proper records and archives management. Properly managed electronic government records bring about accountability, transparency, and good governance.

In this Knowledge-based economy knowledge is the driver of economic growth and knowledge management (KM) is seen as a strategic tool by most successful organizations. ICTs have transformed the way information and knowledge are acquired, created, stored and shared. These days, social media has become a mainstream for internal and external communication, collaboration and knowledge sharing. As the importance of KM is increasing, the numbers of ethical and legal issues also are escalating through-out the KM life-cycle from knowledge creation to knowledge maintenance, such as, issues related to privacy, confidentiality, plagiarism, ownership and intellectual property. Advanced technologies have raised new concerns and issues regarding KM and business at large in the form of ethical challenges. This chapter discusses the ethical and legal issues in Knowledge Management Life-Cycle in Business. In its conclusion, the chapter presents recommendations to overcome some of the ethical and legal challenges of KM in business.

A log is a record of events that happens within an organization containing systems and networks. These logs are very important for any organization, because a log file will able to record all user activities. Due to this, log files play a vital role and contain sensitive information, and therefore security should be a high priority. It is very important to the proper functioning of any organization, to securely maintain log records over an extended period of time. So, management and maintenance of logs is a very difficult task. However, deploying such a system for high security and privacy of log records may be overhead for an organization and require additional costs. Many techniques have been designed for security of log records. The alternative solution for maintaining log records is using Blockchain technology. A blockchain will provide security of the log files. Log files over a Blockchain environment leads to challenges with a decentralized storage of log files. This article proposes a secured log management over Blockchain and the use of cryptographic algorithms for dealing the issues to access a data storage. This proposed technology may be one complete solution to the secure log management problem.

Organizations have become increasingly dependent on information technologies to conduct daily operations, achieve competitive advantage and to create and penetrate new markets. This dependence has come at a high price, in 1990 U.S. companies spent over $154 billion on information technologies. However, organizations have found it difficult to measure the value added from these investments. Survey results found four significant barriers to measuring financial performance related to information technologies including: • Difficulty of measuring economic benefits • Inability to determine returns • Lack of good metrics • Incomplete records/accounting of investments The Balanced Scorecard framework provides part of the structure required to overcome these barriers. How organizations can overcome these barriers and successfully measure performance with respect to achieving strategic plans is the focus of this chapter. This chapter provides a comparison of results of two case studies regarding the use of the Balanced Scorecard measurement framework. The application of the Balanced Scorecard (BSC) is evaluated for a Fortune 500 information technology organization and a government organization. Both organizations have a business focus of software development. The BSC framework is applied and reviewed in both contexts to provide insight into unique organizational characteristics for government and contract software environments. A specific focus is to inform the use of financial measures such as Return On Investment (ROI) in the government context. The BSC framework provides the necessary structure to evaluate quantitative and qualitative information and identify the critical linkages between financial measures of past performance and key measures of future performance.

Traditionally business areas within an organization individually manage data essential for their operation. This data may be incorporated into specialized software applications, MS Excel or MS Access etc., e-mail filing, and hardcopy documents. These applications and data stores support the local business area decision-making and add to its knowledge. There have been problems with this approach. Data, knowledge and decisions are only captured locally within the business area and in many cases this information is not easily identifiable or available for enterprise-wide sharing. Furthermore, individuals within the business areas often keep “shadow files” of data and information. The state of accuracy, completeness, and timeliness of the data contained within these files is often questionable. Information created and managed at a local business level can be lost when a staff member leaves his or her role. This is especially significant given ongoing changes in today’s workforce. Data must be properly managed and maintained to retain its value within the organization. The development and execution of “single version of the truth” or master data management requires a partnership between the business areas, records management, legal, and the information technology groups of an organization. Master data management is expected to yield significant gains in staff effectiveness, efficiency, and productivity. In 2011, Enbridge Pipelines applied the principles of master data management and trusted data digital repositories to a widely used, geographically dispersed small database (less than 10,000 records) that had noted data shortcomings such as incomplete or incorrect data, multiple shadow files, and inconsistent usage throughout the organization of the application that stewards the data. This paper provides an overview of best practices in developing an authoritative single source of data and Enbridge experience in applying these practices to a real-world example. Challenges of the approach used by Enbridge and lessons learned will be examined and discussed.

Abstract In conventional production management, a lot of production reporting is dependent on the analysis of a vast amount of data from different sources - this is the key to effectively analyze the behavior of the production systems and plan timely interventions. More often than not, as the E&P organizations go through the production lifecycle, it becomes increasingly difficult to keep this data in a structured format and a place where it can be easily accessed by the end users for their day-to-day workflows (Moustafa, et al., 2020). This paper talks about a digital initiative for Sonatrach to automate daily production reporting, provide efficient access to production data and deliver powerful analytical capabilities to end users through role-based information dashboards. The legacy approach to production reporting relied heavily on the Sonatrach staff manually gathering production data through Excel spreadsheets from the seventeen in-country joint ventures (JVs), which consumed significant staff productivity and carried a high potential for erroneous data entries. Moreover, the lack of a structured system of records to store JVs production data restricted the staff's ability to meaningfully collaborate with and contribute their expertise to the JVs. On the other hand, the huge pile up of these Excel spreadsheets created a data entropy and bottlenecked efficient production data management. The digital solution implemented to overcome these challenges involved 1 - Configuration of detailed production information dashboards that enabled all the organizational stakeholders to access actionable information, anytime and from anywhere, 2 - Automation of all the tasks related to manual data handling, 3 - Delivery of a central production data repository (CPDR), which stored all the relevant production data by integrating with JVs source systems and fed production dashboards with the quality data, 4 - Establishment of a technology platform to drive workflows and insight-driven analytics The implementation of this bespoke digital system enabled maximum utilization and faster adoption of the technology. The high degree of automation eliminated the time-consuming efforts and let Sonatrach's staff focus on high value tasks. In addition to that, it resulted in an improved collaboration between them & the JVs and a better utilization of Sonatrach's expertise. The detailed dashboards provided a better oversight of the operations and delivery of the business plans, and a unified database secured the opportunity for advanced analytics and better identification of production enhancements. The new solution, built on an open & scalable architecture, opened the pathways to accommodate additional workflows, business rules, dashboards and new data sources without costly workarounds associated with closed and proprietary systems. As a result, it has proved to be an important cogwheel in Sonatrach's digital transformation journey.

Bengkel Vie Jaya Motor is a business unit engaged in the sale of motorcycle spare parts and provides motorcycle service. The Vie Jaya Motor workshop in handling sales still uses a manual system, namely recording every transaction that occurs in the workshop still using a daily sales report book without detailed information, so that making reports takes a long time. With the problems that exist in the Vie Jaya Motor workshop, the purpose of this research is to create an accounting information system for motorcycle spare parts cash sales which can later provide an overview of the workshop in the data processing process. For the method of collecting data through interviews and conducting library research by searching for information through other sources such as books and the internet related to the problem to be discussed with the aim of making it easier to solve the problem. The analysis and system design stages are described using flowcharts, flowmaps, context diagrams, DFD, and ERD. After this, the next stage is the design of the software system. The design of the software system uses PHP (Hypertext Pre Processor) as a programming language and MySQL as database management. The result of the cash sales accounting information system that has been made by the researcher is to make records and calculations in carrying out cash sales transactions for motorcycle spare parts with the cash basis method. This method was chosen because revenue recognition is recorded when a transaction has occurred where the money is actually received or issued. The accounting information system created can also streamline the time of business activities in making sales journals and reports.

In recent decades extremely rapid technological advances have been seen that have changed many areas of daily life and the business environment. These technological advances are leading to the increasing use of electronic communications networks and cloud technologies by individuals, businesses, and organizations to provide services, store, and manage records, especially in the electronic space. The increasing use of these links offers an unprecedented opportunity to systematically collect and use a variety of data (including personal data) for different purposes. Information and data collected and processed with the help of technology are used not only for the purposes of meeting the needs of natural and legal persons but for various other reasons too. In the context of the collection and the use of personal data, which is very widespread in business relations, ensuring the individual’s right to privacy becomes problematic, especially if the data have to be transferred to third countries outside the EU. The authors of the article provide an example of how the case of data transfer to a third party was resolved in the Lithuanian courts. It also provides insights into how data transfers to third (non-EU) countries will change according to the Standard Contractual Clauses (SCCs), which will take effect on December 27, 2022.

For the majority of pipeline operators struggling to establish the business case for data management, records management, or geographic information systems, a step past the traditional information technology approach of return on investment (ROI) must be made. Traditional information technology value propositions are founded on information efficiencies that, for the most part, are extremely difficult to quantify since the processes are either not presently performed or the effort associated with the existing process has not been measured. Without a baseline of the existing process, a comparative analysis using improved efficiencies cannot be quantified to substantiate a return on investment. Justification of a data management system and its associated benefits in terms of its cost relative to the cost of the data it manages (e.g. ILI, excavation, CIS etc.) is compelling since it is only on the order of 2–10%, but typically even this metric is too general an argument for most pipeline integrity managers to feel comfortable defending. This paper will explore the process required to unearth the value of data management to support pipeline integrity. Many examples and cases will be discussed to back-up the approach to establishing value of data management for pipeline integrity.

Evidence of compliance with the corporate policy of social and environmental responsibility of a company is not always fully matched to the daily lives of each of its regional managers or business units. Consolidated information on business reporting often generalizes individual experiments and thus hides the lack of capacity of the company to meet the parameters of social management and environmental responsibility. This article records the experience of the Management of Land and Oil Terminals Transpetro in the Midwest to face the challenge of overcoming this trend by developing mechanisms to regionally monitor performance in various dimensions of environmental responsibility and the relationship with internal public, environment, communities, government and society, among other things. The work was initiated in 2008 with the creation of the Center for Environmental and Social Responsibility, made up of professionals from different sectors of management, whose first task was to make a diagnosis which would position Transpetro Midwestern regarding the fulfillment of general requirements of social responsibility corporately as well as those specific requirements of the gas sector and energy. Compared with the “Corporate Social Responsibility Indicators”, this diagnosis has provided an overview of environmental responsibility actions already undertaken in the management system, and has pointed to those areas that require greater commitment. This allows the business unit to demonstrate why Petrobras is considered a benchmark for social and environmental responsibility in Brazil and the world.

The outbreak of the Covid-19 pandemic has attracted more attention and highlighted the value of public health as well as the need for safe travel. When it comes to the tourism industry affected by the pandemic, the current global situation requires market transformation and innovation in the function of renewing tourist travel. Blockchain technologies in air transport are directing their business solutions towards the most promising opportunities and possibilities of application of this modern technology, now with a focus on overcoming the impact of the Covid-19 pandemic on business in the tourism industry. Blockchain-based applications have the potential to improve the user experience in the process of tracking luggage and goods, tracking the health of passengers, managing digital currency for the purchase of airline tickets, passenger identity management, loyalty programs, and more. Blockchain technology has already found application in financial management, storage and management of our personal data and information through a chain that is interconnected in time as a distributed book that records transactions between the parties involved, securely and permanently. This paper aims to present the possibilities of Blockchain technology and contribute to raising awareness of the great potential of application in the business of the airport within the tourism industry.

Introduction: iClinic is a company that develops software with the purpose of assisting the doctor in the business management of his office or clinic. We believe that healthcare professionals are increasingly intertwined with technology. With that in mind, we offer an efficient and intuitive system, allowing our users to increase their productivity, reduce costs, decrease the no show rate and save time so that they can focus on humanized service. Methodology: A study was structured in order to understand what the doctors’ difficulties were when they became entrepreneurs. In order to contribute to the health area and when realizing that professionals are unassisted in the face of technological advances in their routines, iClinic has developed software capable of managing essential medical care tasks, namely: administrative management, medical records and electronic prescription, agenda service, telemedicine and online appointment scheduling. Results: Through market studies, interviews, routine monitoring of offices and clinics, it was found that the stored information of patients was largely contained in paper charts, notebooks, diaries and spreadsheets. Therefore, the insertion of technology in the administrative routine of offices and clinics was extremely important. With the use of the software, doctors obtained greater control of information, better management of time, financial control, reduction in the show and increase in the number of consultations. Conclusion: The health sector has stood out over the years and iClinic has as a pillar to encourage the evolution of good practices using technology, so the software developed by iClinic contributes immensely to the doctor or professional who runs the clinic and / or office increase the level of organization and efficiency, as the use of technology in administrative activities is indispensable in the globalized world.