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1

1957-, Boekhorst Peter te, ed. Measuring quality: Performance measurement in libraries. 2nd ed. München: K.G. Saur, 2007.

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2

Institute of Medicine (U.S.). Committee on Redesigning Health Insurance Performance Measures, Payment, and Performance Improvement Programs., ed. Performance measurement: Accelerating improvement. Washington, D.C: National Academies Press, 2006.

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3

Cain, Clive Thomas. Performance measurement for construction profitability. Oxford, UK: Blackwell Publishing Ltd., 2004.

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4

Inc, Joint Commission Resources, ed. Overcoming performance measurement challenges for hospitals. Oakbrook Terrace, Ill: Joint Commission Resources, 2005.

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5

Essentials of Corporate Performance Measurement. New York: John Wiley & Sons, Ltd., 2002.

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6

International Performance Measurement & Verification Protocol Committee, United States. Dept. of Energy. Office of Energy Efficiency and Renewable Energy, and National Renewable Energy Laboratory (U.S.), eds. International performance measurement & verification protocol. [Washington, D.C.]: Office of Energy Efficiency and Renewable Energy, U.S. Dept. of Energy, 2001.

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7

International Performance Measurement & Verification Protocol Committee., United States. Dept. of Energy. Office of Energy Efficiency and Renewable Energy., and National Renewable Energy Laboratory (U.S.), eds. International performance measurement & verification protocol. [Washington, D.C: U.S. Dept. of Energy, Office of Energy Efficiency and Renewable Energy], 2003.

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8

International Performance Measurement & Verification Protocol Committee., United States. Dept. of Energy. Office of Energy Efficiency and Renewable Energy., and National Renewable Energy Laboratory (U.S.), eds. International performance measurement & verification protocol. [Washington, D.C: U.S. Dept. of Energy, Office of Energy Efficiency and Renewable Energy], 2002.

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9

Schleifer, Lydia L. F. 1955- and Plewa Franklin James 1949-, eds. Essentials of corporate performance measurement. New York: Wiley, 2002.

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10

George, Harris. Managing supplier performance: Measurement, quality improvement, and certification. [New York, N.Y.?]: American Management Association, 1997.

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11

Zairi, Mohamed. TQM-based performance measurement: Practical guidelines. Letchworth, Hertfordshire, England: Technical Communications, 1992.

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12

1947-, Lied Terry, ed. Healthcare performance measurement: Systems design and evaluation. Milwaukee, Wis: ASQ Quality Press, 1999.

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13

Arie, Halachmi, ed. Performance and quality measurement in government: Issues and experiences. Burke, VA: Chatelaine Press, 1999.

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14

Wright, R. S. NBS/EPA certified reference material performance audit program: Status report 2. Research Triangle Park, NC: U.S. Environmental Protection Agency, Environmental Monitoring Systems Laboratory, 1987.

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15

Wright, R. S. NBS/EPA certified reference material performance audit program: Status report 2. Research Triangle Park, NC: U.S. Environmental Protection Agency, Environmental Monitoring Systems Laboratory, 1987.

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16

Wright, R. S. NBS/EPA certified reference material performance audit program: Status report 1. Research Triangle Park, NC: U.S. Environmental Protection Agency, Environmental Monitoring Systems Laboratory, 1985.

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17

Wright, R. S. NBS/EPA certified reference material performance audit program: Status report 1. Research Triangle Park, NC: U.S. Environmental Protection Agency, Environmental Monitoring Systems Laboratory, 1985.

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18

Rethinking performance measurement: Beyond the balanced scorecard. Cambridge: Cambridge University Press, 2002.

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19

D, Neely A., ed. Business performance measurement: Unifying theories and integrating practice. 2nd ed. Cambridge: Cambridge University Press, 2007.

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20

Poll, Roswitha. Measuring quality: International guidelines for performance measurement in academic libraries. München ; New Providence [N.J.]: K.G. Saur, 1996.

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21

Vital signs: Using quality, time, and cost performance measurements to chart your company's future. New York: Amacom, American Management Association, 1993.

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22

Jany-Catrice, Florence. La performance totale: Nouvel esprit du capitalisme? Villeneuve-d'Ascq, France: Presses Universitaires du Septentrion, 2012.

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23

Organisation for Economic Co-operation and Development. Public Management Committee., ed. Performance measurement in government: Issues and illustrations. Paris: Organisation for Economic Co-operation and Development, 1994.

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24

Workshop on Performance Measurement and Management Control (2009). Performance measurement and management control: Innovative concepts and practices. Bingley: Emerald Group Pub., 2010.

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25

J, Epstein Marc, and Manzoni J. F, eds. Performance measurement and management control: A compendium of research. Amsterdam: JAI, 2002.

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26

Total performance scorecard: Redefining management to achieve performance with integrity. Boston, MA: Butterworth-Heinemann, 2003.

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27

C, Esty Daniel, Cornelius Peter 1960-, Global Leaders for Tomorrow Environment Task Force., Yale Center for Environmental Law and Policy., and Center for International Earth Science Information Network., eds. Environmental performance measurement: The global report 2001-2002. Oxford: Oxford University Press, 2002.

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28

Rick, Twait, and O'Connor Tim 1956-, eds. Water treatment plant performance evaluations and operations. Hoboken, N.J: Wiley, 2009.

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29

Inc, Joint Commission Resources, ed. Managing performance measurement data in health care. Oakbrook Terrace, IL: Joint Commission on Accreditation of Healthcare Organizations, 2008.

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30

Lampe, Robert L. National performance audit program: Acid rain audits - 1988 -. Research Triangle Park, N.C: Atmospheric Research and Exposure Assessment Laboratory, Office of Research and Development, U.S. Environmental Protection Agency, 1990.

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31

Ashton, Chris. Strategic performance measurement: Transforming corporate performance by measuring and managing the drivers of business success. London: Business Intelligence, 1997.

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32

Einfeld, Wayne. A simulation tool to asess contaminant warning system sensor performance characteristics. Denver, Colo: Awwa Research Foundation, 2008.

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33

Delivering excellence in health and social care: Quality, excellence, and performance measurement. Florence, KY: Open University Press, 2002.

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34

Procurement Executives' Association (U.S.) and United States. Dept. of Commerce, eds. Guide to a balanced scorecard: Performance management methodology : moving from performance measurement to performance management. [Washington, D.C: U.S. Dept. of Commerce, 1998.

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35

Trajtenberg, Manuel. Product innovations, price indices and the (mis)measurement of economic performance. Cambridge, MA: National Bureau of Economic Research, 1990.

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36

National Partnership for Reinventing Government (U.S.). Balancing measures: Best practices in performance measurement. [Washington, D.C.?]: The Partnership, 1997.

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37

1958-, Player Steve, ed. Beyond performance management: Why, when, and how to use 40 tools and best practices for superior business performance. Boston, Mass: Harvard Business Review Press, 2011.

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38

Fitzgerald, Lin. Performance measurement in service industries: Making it work. London: Chartered Institute of Management Accountants, 1996.

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39

Bouckaert, Geert. Managing performance: International comparisons. New York: Routledge, 2007.

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40

service), SpringerLink (Online, ed. Business Performance Measurement and Management: New Contexts, Themes and Challenges. Berlin, Heidelberg: Springer-Verlag Berlin Heidelberg, 2010.

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41

author, Bothner Aaron, Spiro Max author, National Research Council (U.S.). Transportation Research Board, Airport Cooperative Research Program, and United States. Federal Aviation Administration, eds. How airports measure customer service performance. Washington, D.C: Transportation Research Board, 2013.

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42

Talley, Dorsey J. Total quality management: Performance and cost measures : the strategy for economic survival. Milwaukee, Wis: ASQC Quality Press, 1991.

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43

A, Boyne George, ed. Public service performance: Perspectives on measurement and management. Cambridge: Cambridge University Press, 2006.

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44

Margit, Hõbemägi, and Eesti Rahvusraamatukogu, eds. Towards quality: Research library performance measurement : abstracts : International Conference, 12-13 June, 1997. Tallinn: National Library of Estonia, 1997.

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45

Joint Commission on Accreditation of Healthcare Organizations., ed. The Measurement mandate: On the road to performance improvement in health care. Oakbrook Terrace, Ill: The Commission, 1993.

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46

Yŏnʼguwŏn, Sŏul Sijŏng Kaebal, ed. Taegi chil chʻŭkchŏng pangbŏp hyoyurhwa pangan e kwanhan yŏnʼgu =: The optimization of the air quality monitoring system performance in Seoul. [Seoul]: Sŏul Sijŏng Kaebal Yŏ̊nʼguwŏn, 1994.

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47

Board, Conference, ed. New corporate performance measures: A research report. New York, NY: Conference Board, 1995.

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48

Biersack, Ernst. Data Traffic Monitoring and Analysis: From Measurement, Classification, and Anomaly Detection to Quality of Experience. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013.

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49

Intelligence, Business, and Chris Ashton. Strategic Performance Measurement. Business Intelligence Ltd, 1997.

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50

Medicine, Institute of, Board on Health Care Services, and Payment, and Performance Improvement Programs Committee on Redesigning Health Insurance Performance Measures. Performance Measurement: Accelerating Improvement. National Academies Press, 2006.

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