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1

Bower, B. "Quality Day-Care and Social Growth." Science News 132, no. 4 (July 25, 1987): 54. http://dx.doi.org/10.2307/3971995.

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2

Dutrénit, Jean-Marc. "Evaluation of Quality in Social Care." Evaluation Review 29, no. 5 (October 2005): 441–53. http://dx.doi.org/10.1177/0193841x05278613.

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3

Hurst, Keith. "SPECIFYING QUALITY IN HEALTH AND SOCIAL CARE." International Journal for Quality in Health Care 4, no. 3 (1992): 193–97. http://dx.doi.org/10.1093/oxfordjournals.intqhc.a036719.

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4

Proctor, E. K. "Quality of care and social work research." Social Work Research 26, no. 4 (December 1, 2002): 195–97. http://dx.doi.org/10.1093/swr/26.4.195.

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5

Phillips, Deborah, Kathleen McCartney, and Sandra Scarr. "Child-care quality and children's social development." Developmental Psychology 23, no. 4 (1987): 537–43. http://dx.doi.org/10.1037/0012-1649.23.4.537.

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6

Weaver, Jenny. "Book Review: Quality Counts. Achieving Quality in Social Care Services." British Journal of Occupational Therapy 56, no. 7 (July 1993): 264. http://dx.doi.org/10.1177/030802269305600717.

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7

Greenblatt, Fred S. "From Custodial Care to Quality Care." Loss, Grief & Care 6, no. 4 (May 14, 1993): 87–98. http://dx.doi.org/10.1300/j132v06n04_12.

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8

Stephenson, Jo. "Large social care providers." Children and Young People Now 2021, no. 10 (October 2, 2021): 38–39. http://dx.doi.org/10.12968/cypn.2021.10.38.

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Large private companies continue to play an increasing role in the provision of children's home and fostering placements. Jo Stephenson analyses what the data says about the quality of large providers
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9

Dunkerley, Bill. "The Care Quality Commission in a post-pandemic social care sector." Nursing and Residential Care 23, no. 11 (November 2, 2021): 1–2. http://dx.doi.org/10.12968/nrec.2021.23.11.5.

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10

Kendall-Raynor, Petra. "Social care staff maintaining quality in ‘toughest climate’." Nursing Older People 29, no. 9 (October 31, 2017): 8–9. http://dx.doi.org/10.7748/nop.29.9.8.s8.

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11

Alondere, Linda, Anda Kaulina, and Renate Juhnevica. "Quality of life for social care centre clients." Magyar Gerontológia 13 (December 29, 2021): 11–13. http://dx.doi.org/10.47225/mg/13/kulonszam/10570.

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Introduction:There are approximately 60 million people over 60 years of age in the world. The United Nations predicts that by 2050 the number of people aged 60 years and older could be around 2 billion (Zaļkalns, 2015). In Latvia, every fourth inhabitant is a pensioner. Given Latvia's socio-economic situation, social and health care options for older, lonely people are becoming increasingly less accessible. A large part of the population of Latvia cannot provide themselves with quality of life in old age. If there is no family or, due to various circumstances, relatives cannot take care of the elderly, the only option is social care institutions (Slokenbeka, Zepa, 2013). The quality of life of an elderly person remains an issue when he or she is in a social care centre. Quality of life is a complex, interacting set of objective and subjective indicators in different areas of life. The World Health Organisation defines quality of life as “the perception of an individual's personal life position in the context of the cultural and value system in which the individual lives in relation to the individual's goals, expectations, standards and concerns. It is a broad concept that is influenced in complex ways by a person's physical health, psychological state, personal beliefs, social relationships and key environmental factors” (Scester, 2012). The Aim of the study:To analyse the quality of life for social care centre clients.Materials and methods:Quantitative research method was chosen to obtain the results. A questionnaire with 25 questions was developed. The participants of the research were clients of two social care centres (hereafter SAC) (SAC “X”, n = 50; SAC “Y”, n = 50). Results:The majority of SAC respondents have lived in the institution for more than four years (SAC “X” = 54%; SAC “Y” = 70%). In both groups, the predominant reason for being in SAC is “I am lonely, I cannot take care of myself” (SAC "X" = 62%; SAC "Y" = 58%). On the questions about the frequency of meals and the quality of food in the SAC, the data show that 78% of clients in SAC “X” and 94% in SAC “Y” are satisfied with the frequency of meals, while on the quality of food the dominant answer is “the food is satisfactory” (SAC “X” = 54%; SAC “Y” = 32%). The questions on living conditions show that SAC clients live both alone and in pairs (mainly spouses). The relationship with the roommate is described by 52% in SAC “X” and 38% in SAC “Y” with the phrase “we get along peacefully, without quarrels”. 26% of respondents in both groups describe their relationship as “very good and friendly”. SAC clients describe their financial situation as “modest”. Emotional support is received from other residents, staff and family members/relatives. Emotional uplift is also provided by various activities in the SAC and by doing things that they enjoy and find interesting, e.g., handicrafts, crossword puzzles. SAC clients note that they try to attend all events organised by the SAC, especially concerts by amateur groups and famous artists. The “feeling of security” in the SAC is prevalent in both groups of respondents (SAC “X” = 56%; SAC “Y” = 70%). Although there is a feeling of security, both groups of respondents report that they “miss the feeling of home” when living in SAC (SAC “X” = 24%; SAC “Y” = 34%). Conclusions:Clients in the social care centre are satisfied with the quality of life in the physical and social spheres, but are partially satisfied or dissatisfied with the quality of life in the emotional and area of independence. The participants often feel lonely and sad and experience longing and anticipation. Respondents in both social care centres never or rarely experience feelings such as love, joy and happiness. Respondents indicate a lack of independence, acknowledging that they have limited autonomy and that they cannot be who they are because they have to adapt to the existing regime. Bibliography:1. Zaļkalns J. (2015). Novecošana – aktualitātes un problemātika. Retrieved 25 January 2017 from http://www.afonds.lv/editor/uploads/files/prezentacijas/1_Zalkalns_Novecosana_aktualitates_ problematika.ppt2. Slokenbeka A., Zepa D. (2013). Vecums – liktenis, izaicinājums, dāvana. Rīga: RAKUS Atbalsta fonds. 96 lpp3. Šķestere, I. (2012). Pētījums par dzīves kvalitātes izvērtējuma metodēm un instrumentiem. Rīga: ES Eiropas Sociālais fonds. 43 lpp.
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12

Davies, Celia. "Approaches to quality in health and social care." Nursing Management 9, no. 4 (July 2002): 34–37. http://dx.doi.org/10.7748/nm2002.07.9.4.34.c2114.

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13

Megivern, D. M., J. C. McMillen, E. K. Proctor, C. L. W. Striley, L. J. Cabassa, and M. R. Munson. "Quality of Care: Expanding the Social Work Dialogue." Social Work 52, no. 2 (April 1, 2007): 115–24. http://dx.doi.org/10.1093/sw/52.2.115.

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14

GORMLEY, W. "Regulating Child Care Quality." ANNALS of the American Academy of Political and Social Science 563, no. 1 (May 1, 1999): 116–29. http://dx.doi.org/10.1177/0002716299563001007.

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15

Peate, Ian. "Care Quality Commission speaks out on safety in health and social care." British Journal of Healthcare Assistants 8, no. 12 (December 2, 2014): 612–13. http://dx.doi.org/10.12968/bjha.2014.8.12.612.

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16

CHESTER, HELEN, JANE HUGHES, and DAVID CHALLIS. "Commissioning social care for older people: influencing the quality of direct care." Ageing and Society 34, no. 6 (February 1, 2013): 930–50. http://dx.doi.org/10.1017/s0144686x12001249.

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ABSTRACTThe delivery of personalised support to vulnerable older people is largely contingent on those staff who provide direct care. These care workers play an invaluable role in supporting vulnerable older people that may have increasingly complex needs either at home or in care homes. Internationally, concern has been raised both about the recruitment and retention of care workers; and their skills and competencies because of their importance in the delivery of quality care services. Using both primary and secondary data, this paper explores commissioning and contracting arrangements for domiciliary care and care home provision in England and their influence on the recruitment and retention of staff in these services. The implications of the findings are discussed in the context of two factors which influence continuity of care, a proxy for quality services for older people: training opportunities for staff and factors affecting the supply of labour from which direct carers are traditionally recruited. It is suggested that some of the drivers of quality in the provision of care may not be susceptible to the influence of commissioners and providers. Nevertheless, training may aid the recruitment and retention of care workers and provide one way in which they can promote a higher standard of care for older people.
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17

Forrester, Donald. "Outcomes in Children’s Social Care." Journal of Children's Services 12, no. 2-3 (September 18, 2017): 144–57. http://dx.doi.org/10.1108/jcs-08-2017-0036.

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Purpose There are often calls for more focus on outcomes in Children’s Social Care yet there is little consensus on what these outcomes should be. Key challenges include who should decide what outcomes should be measured and the sheer range of issues that social workers deal with. The purpose of this paper is to provide a reflective account of approaches to measuring outcomes that the author has used in recent studies in order to illustrate the complexity involved in understanding what the purpose of Children’s Social Care is and therefore how outcomes might be measured. Design/methodology/approach A review of and reflection on lessons from recent research studies carried out by the author and colleagues. Findings The results are used to illustrate and support an argument that Children’s Social Care performs multiple functions and that this has implications for thinking about outcomes. Helping children and parents is one element of the work, but assessing risk across large numbers of referrals and identifying those that require involvement is equally important. Furthermore, the social work role requires complex considerations around liberty and the rights of parents and children. One consequence of this is that the quality of the service provided is important in its own right. Research limitations/implications It is suggested that the evaluation of Children’s Social Care involves four types of outcomes: measures of the quality of the service provided; assessment of whether the “right” families are being worked with; client-defined measures of change; and the development of appropriate standardised instruments. Examples of approaches in each area are discussed. Practical implications The theoretical considerations suggest that we need to have a multi-dimensional approach to evaluating, inspecting and leading Children’s Social Care services. In particular, the importance of the quality of delivery and appropriate targeting of the service are emphasised, as well as considering various approaches to measuring outcomes. Originality/value The paper proposes a combination of qualitative and quantitative measures of process, assessment and outcomes for evaluating outcomes in Children’s Social Care.
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18

Geciene, Jolita, and Agota Giedre Raisiene. "Service Quality of Organizations Providing Long- Term Social Care." European Scientific Journal, ESJ 14, no. 26 (September 30, 2018): 1. http://dx.doi.org/10.19044/esj.2018.v14n26p1.

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The article presents an evaluation of social care quality following the EQUASS methodology. The evaluation was carried out considering the aspects of institutional care reform and factors of intersectoral collaboration and partnership between organizations providing social services which are important for the spread of good practice, more effective institution management and optimization of state resource use. In addition, the article discusses the requirements for social care institutions‘ service quality, analyzes the main models for service quality assessment applied in Lithuania and the EU. The research has shown that based on the evaluation of research subjects, the social care institutions‘ service quality is quite high. The quality of services could be improved by eliminating the weaknesses of intersectoral collaboration.
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19

Žalimienė, Laimutė, and Audronė Vareikytė. "Quality and Standards of Social Services." Socialinė teorija, empirija, politika ir praktika 1 (October 3, 2015): 139–40. http://dx.doi.org/10.15388/stepp.2001.0.8509.

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The specialists from the Ministry of Labour and Social Security of the Republic of Lithuania, municipalities, child rights protection service, social care organisations were participating in the discussion about the quality of social services and quality management. The content, function, implementation and control of the standards for social services were discussed.
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20

Reid, R. Colin. "Quality of Care and Mortality among Long-term Care Residents with Dementia." Canadian Studies in Population 35, no. 1 (December 31, 2008): 49. http://dx.doi.org/10.25336/p6dw5k.

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Seniors with dementia who enter long-term care facilities are at greater risk of death than are similar individuals that remain in the community. Previous research has focused primarily on social selection factors such as health status to explain mortality in this population. This study seeks to determine whether resident mortality within 12 months of admission to a facility can be explained by post-admission social causative factors, that is, by institutional quality of care. Logistic regression results are based on the study of 402 residents in 73 long-term care facilities throughout British Columbia, Canada. Mortality data were obtained from Vital Statistics. Although social selection factors (e.g., physical dependency) emerge as the strongest predictors, one social causative factor – facility level restraint use – also predicts mortality. This study provides some evidence that social causative factors play a role in determining mortality among long-term care residents with dementia. Further research on the social causative factors is needed to understand the degree to which they affect mortality, and the way in which they do so.
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21

Lee, Thomas H. "Gaps In Quality of Cardiovascular Care Transcend Social Bias." Circulation 102, no. 9 (August 29, 2000): 943–44. http://dx.doi.org/10.1161/01.cir.102.9.943.

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22

Fortner-Wood, Cheryl, and James Elicker. "Caregiver social support and infant family day care quality." Infant Behavior and Development 19 (April 1996): 459. http://dx.doi.org/10.1016/s0163-6383(96)90513-5.

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23

Campkin, Marie. "Depression: social and economic timebomb: strategies for quality care." Family Practice 19, no. 2 (April 2002): 216–17. http://dx.doi.org/10.1093/fampra/19.2.216-a.

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24

Malley, Juliette, and José-Luis Fernández. "MEASURING QUALITY IN SOCIAL CARE SERVICES: THEORY AND PRACTICE." Annals of Public and Cooperative Economics 81, no. 4 (November 3, 2010): 559–82. http://dx.doi.org/10.1111/j.1467-8292.2010.00422.x.

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25

Gilbert, Andrew S., Stephanie M. Garratt, Leona Kosowicz, Joan Ostaszkiewicz, and Briony Dow. "Aged Care Residents’ Perspectives on Quality of Care in Care Homes: A Systematic Review of Qualitative Evidence." Research on Aging 43, no. 7-8 (January 22, 2021): 294–310. http://dx.doi.org/10.1177/0164027521989074.

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There is increasing interest in harnessing aged care residents’ perspectives to drive quality improvement in aged care homes. We conducted a systematic review of qualitative evidence including literature examining residents’ descriptions of “quality of care” in aged care homes, using database searches and screening records according to eligibility criteria. Three independent reviewers conducted quality assessment of forty-six eligible articles and performed thematic synthesis of articles’ findings. We distinguish nine key themes describing factors influencing quality care: staffing levels, staff attitude, continuity, routine, environment, decision-making and choice, dignity of risk, activities, and culture and spirituality. While many themes were consistent across studies, residents’ prioritization of them varied. Aged care home residents have differing conceptions of quality care as well as heterogeneous and dynamic needs and preferences. Care providers are best able to facilitate quality care when intentional efforts are made to recognize this and tailor delivery of services the individual residents.
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Falconnier, Lydia A., Nicole M. Tomasello, Howard J. Doueck, Susan J. Wells, Heather Luckey, and Jean M. Agathen. "Indicators of Quality in Kinship Foster Care." Families in Society: The Journal of Contemporary Social Services 91, no. 4 (October 2010): 415–20. http://dx.doi.org/10.1606/1044-3894.4040.

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27

Raj, Raashi, Hugh McGuire, and Pilar Pinilla Dominguez. "Introduction to quality standards and indicators." IHOPE Journal of Ophthalmology 1 (May 12, 2022): 46–49. http://dx.doi.org/10.25259/ihopejo_5_2022.

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The objective of this article is to describe NICE’s role regarding quality improvement in health and social care in England and to gain an insight into how NICE quality standards and indicators are used in the health and social care system. NICE is the national point of reference for advice on safe, effective, and cost-effective health and social care. NICE achieves this by providing advice aligned to the needs, uses, and demands of the resource constrained system. NICE’s role in quality improvement follows a stepwise progression starting with evidence-based guidance and recommendations through to quality standards and indicators. These are aimed to contribute to improved outcomes in health and social care.
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28

Taylor, B. J., M. Dempster, and M. Donnelly. "Grading Gems: Appraising the Quality of Research for Social Work and Social Care." British Journal of Social Work 37, no. 2 (March 13, 2006): 335–54. http://dx.doi.org/10.1093/bjsw/bch361.

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29

Tingle, John. "An end-of-year report card for the Care Quality Commission." British Journal of Nursing 28, no. 17 (September 26, 2019): 1152–53. http://dx.doi.org/10.12968/bjon.2019.28.17.1152.

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30

Halliwell, Amanda. "The state of health and social care." Nursing and Residential Care 24, no. 11 (November 2, 2022): 1–4. http://dx.doi.org/10.12968/nrec.2022.0057.

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31

Halliwell, Amanda. "The state of health and social care." Nursing and Residential Care 24, no. 4 (April 2, 2022): 1–4. http://dx.doi.org/10.12968/nrec.2022.0020.

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32

Rand, Stacey, Florin Vadean, and Julien Forder. "The impact of social care services on carers’ quality of life." International Journal of Care and Caring 4, no. 2 (May 1, 2020): 235–59. http://dx.doi.org/10.1332/239788219x15718896111445.

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Unpaid care is an important part of long-term care systems. It is increasingly recognised that carers have their own health and well-being needs. Carer-specific interventions, as well as support for the care-recipient, may enable carers to maintain their own health and well-being alongside caring. This study seeks to establish whether and how community-based care services affect carers’ quality of life. The Adult Social Care Outcomes Toolkit for Carers was used to capture carers’ social care-related quality of life through qualitative interviews and a survey of carers in England in order to provide insights into the impact of community-based care services on carers’ quality of life outcomes.
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33

Jain, Anrudh K. "Managing Quality of Care in Population Programs." Studies in Family Planning 24, no. 3 (May 1993): 202. http://dx.doi.org/10.2307/2939237.

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Albuquerque, Cristina. "Social Care and Life Quality of Frail or Dependent Elderly." International Journal of Privacy and Health Information Management 4, no. 1 (January 2016): 12–22. http://dx.doi.org/10.4018/ijphim.2016010102.

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In this article the author underlines the potentialities of technological achievements and ICT applications in social and health care systems to best accomplish the goals of autonomy, social participation and quality of life of frail or dependent elderly. Additionally some critical questions concerning the use of technological devises to promote alternative responses to dependency and isolation of elderly are also discussed, namely associated with inequalities in the access and use of technology and with ethical questions of privacy and confidentiality.
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35

Phillips, Deborah A., Carollee Howes, and Marcy Whitebook. "The social policy context of child care: Effects on quality." American Journal of Community Psychology 20, no. 1 (February 1992): 25–51. http://dx.doi.org/10.1007/bf00942180.

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36

Stolt, Ragnar, Paula Blomqvist, and Ulrika Winblad. "Privatization of social services: Quality differences in Swedish elderly care." Social Science & Medicine 72, no. 4 (February 2011): 560–67. http://dx.doi.org/10.1016/j.socscimed.2010.11.012.

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37

Norman-Marzella, Nancy. "Social Determinants of Quality Health Care for a Diverse Society." IOSR Journal of Nursing and Health Science 05, no. 05 (May 2016): 64–68. http://dx.doi.org/10.9790/1959-0505046468.

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Rupčić Kelam, Darija, and Ivica Kelam. "Care and Empathy as a Crucial Quality for Social Change." Conatus 7, no. 2 (December 31, 2022): 157–72. http://dx.doi.org/10.12681/cjp.29127.

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Suppose the contemporary man of the 21st century puts under control one of the most significant issues of humankind, like the shortage of food or hunger, epidemics of contagious diseases, and wars. Then remains the question which man first encountered at the dawn of the third millennium; it is a question of what to do with yourself. This question becomes extremely important if we consider biotechnology and information technology’s immense growing power. What to do with so much power? Nevertheless, the most obvious question is whether a man has become better and more moral, empathetic and caring than he was. What seems to concern contemporary man includes happiness, divinity, and ultimately his improvement as a moral agent and his immortality. We will try to answer these and many other questions through the paradigm of ethics of care, closely related to the question of empathy. The paper will discuss and highlight empathy and care as crucial means for social change. Therefore, the main aim of such ethics is to alleviate human suffering and anxiety and promote human well-being and happiness. Can care, compassion, and empathy ethics provide us with some answers and become a path to a more moral world?
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Jarrett, Jeffrey E. "The quality movement in hospital care." Quality & Quantity 48, no. 6 (November 3, 2013): 3153–67. http://dx.doi.org/10.1007/s11135-013-9947-9.

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40

Glasper, Alan. "The new Care Quality Commission inspection procedures." British Journal of Nursing 30, no. 15 (August 12, 2021): 938–39. http://dx.doi.org/10.12968/bjon.2021.30.15.938.

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41

Viel, Erika, André Vanoli, David Truong, Djamel Harami, Marilène Filbet, François Chaumier, and Colombe Tricou. "Quality of palliative care in identified palliative care beds." International Journal of Palliative Nursing 26, no. 2 (February 2, 2020): 64–69. http://dx.doi.org/10.12968/ijpn.2020.26.2.64.

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Background: Dedicated identified palliative care beds (IPCB) are unique to France. Aims: This study aimed to assess their use and advantages in a medical oncology department of a private provincial hospital. Findings: Of the last 100 patients who died in the medical oncology department, 57 had an IPCB. Those with an IPCB had a longer final hospital stay and significant advantages for them were access to pain evaluation by nurses and professional psychological support. Opioid use was higher, but not significantly so. There were no significant differences for the presence of close relatives, physiotherapy interventions, social workers or specific anti-cancer treatment in the last 15 days of life. Conclusion: This study shows some advantages for IPCB (treatment of pain, psychologist), which should be further explored. The length of the final hospital stay is controversial.
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42

KNAPP, MARTIN, BRIAN HARDY, and JULIEN FORDER. "Commissioning for Quality: Ten Years of Social Care Markets in England." Journal of Social Policy 30, no. 2 (April 2001): 283–306. http://dx.doi.org/10.1017/s0047279401006225.

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The introduction of social care markets was one of the main planks of the Conservative government's community care reforms of 1990. The Labour government, whilst emphasising collaboration rather than competition, has not sought to reverse this policy. What have been the consequences? We discuss a decade of market-related change under five heads: purchasers, providers, commissioning, care planning and delivery, and users and carers. There have been quite substantial changes effected by social care markets in each domain, in turn generating a number of pertinent questions for the future success of social care policy in England. One is the very suitability of market-like arrangements in social care. Another is whether transaction costs are too high. More generally, are social care markets structured in a way that will generate the efficiency improvements that successive governments expect of them? Fourth, to what extent will price competition damage quality of care? Finally, will commissioning arrangements mature so as to achieve a better balance between competitive and collaborative modes of working?
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Culkin, Mary, John R. Morris, and Suzanne W. Helburn. "Quality and the True Cost of Child Care." Journal of Social Issues 47, no. 2 (July 1991): 71–86. http://dx.doi.org/10.1111/j.1540-4560.1991.tb00288.x.

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44

&NA;. "Quality Management in Health Care." Quality Management in Health Care 1, Supplement (December 1993): 73. http://dx.doi.org/10.1097/00019514-199301041-00105.

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&NA;. "Quality Management in Health Care." Quality Management in Health Care 1, Supplement (1993): 73. http://dx.doi.org/10.1097/00019514-199312001-00105.

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46

Dobbs, Michael R., Prashanth Krishnamohan, Gregory Jicha, and Amy P. Cohen. "Innovation in Stroke Care Quality." Quality Management in Health Care 24, no. 3 (2015): 135–39. http://dx.doi.org/10.1097/qmh.0000000000000064.

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47

Bröchner, Jan, Carolina Camén, Henrik Eriksson, and Rickard Garvare. "Quality and legal aspects in public care procurement." TQM Journal 28, no. 4 (June 13, 2016): 648–63. http://dx.doi.org/10.1108/tqm-09-2014-0075.

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Purpose – The purpose of this paper is to assess the applicability of care quality concepts as contract award criteria for public procurement of health and social care, using the case of Sweden. Design/methodology/approach – Based on a literature review, European and Swedish legal texts, government regulations as well as 26 Swedish court review cases concerning care procurement have been analysed. Findings – Methods used for assessing care quality are seldom useful for predicting the quality to be delivered by a potential contractor. Legal principles of transparency and equal treatment of tenderers make it necessary to apply strict requirements for verification. Research limitations/implications – Results refer primarily to a Swedish context but could be applicable throughout the EU. Further studies of relations between award criteria and public/private collaborative practices for improving care quality during contractual periods are desirable. Practical implications – Local and regional procurement officials should benefit from a better understanding of how quality criteria should be designed and applied to the award procedures for care contracts. Care providers in the private sector would also be able to develop their quality strategies and present their abilities more efficiently when tendering for public contracts. Social implications – Issues of quality of health and social care are of obvious importance for social sustainability. Public awareness of care quality problems is evident and often a cause of media concern. Originality/value – This investigation pinpoints the difference between traditional care quality thinking and the legal principles underlying contract award in public procurement of care services.
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48

Kim, Jihwan, Kyongok Park, and Hanbyul Ryu. "Social Values of Care Robots." International Journal of Environmental Research and Public Health 19, no. 24 (December 11, 2022): 16657. http://dx.doi.org/10.3390/ijerph192416657.

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Care robots have the potential to address the challenge of aging societies, such as labor shortages or the aging workforce. While previous studies have focused mainly on the productivity or workability of care robots, there has been an increasing need to understand the social value of care robots. This study attempted to identify the social values of care robots by conducting focus group interviews (FGIs) with twenty-four care recipients and caregivers and by using analytic hierarchy processes (AHPs) with thirteen individuals with expertise in the care service and care robot industries. Our results show that the labor- and health-related benefits, the technology innovation, and the provision of essential care work have the highest importance among the criteria of care robots’ social values. The criteria that receive lowest priority are cost, the autonomy and needs of the care recipients, and the organizational innovation. Our study suggests that along with the private benefits and costs of care robots, their social values also need to be considered to improve the quality of care and to unlock the potential of the care robot industries.
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Leviten-Reid, Catherine. "Organizational Form, Parental Involvement, and Quality of Care in Child Day Care Centers." Nonprofit and Voluntary Sector Quarterly 41, no. 1 (November 15, 2010): 36–57. http://dx.doi.org/10.1177/0899764010388846.

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50

Valentine, Bruce. "The aged care act 1997: Improving the quality of residential aged care?" Australian Social Work 53, no. 1 (March 2000): 15–19. http://dx.doi.org/10.1080/03124070008415552.

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