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Books on the topic 'Quality of Service in SDN'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 May 2022

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1

Watson, Nigel. A century of quality and service: [Martin & Son, Edinburgh Ltd.] : a short history by Nigel Watson. Cambridge: Granta, 1995.

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2

San Francisco Public Utilities Commission. WSIP system assessment for levels of service objectives: Final report. San Francisco: San Francisco Public Utilities Commission, 2006.

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3

Quality in Services (QUIS) (2nd 1990 Norwalk, Connecticut). Service quality. Edited by Gummesson Evert 1936- and Scheuing Eberhard E. Bradford: MCB, 1991.

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4

Beaton, M. Professional service: Service quality. Melbourne: Beaton Associates, 1991.

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5

Brent (England). Arts & Libraries Department. Quality and service. [England]: Brent Council, 1995.

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6

Øvretveit, John. Managing service quality. Brunel: BIOSS, Brunel University, 1989.

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7

Quality customer service. 3rd ed. Menlo Park, Calif: Crisp Publications, 1993.

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8

Evans, Gerry. Evaluating service quality. Cardiff: S.C.O.V.O, 1991.

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9

Lawrie, Alan. Managing quality of service. London: Directory of Social Change, 1995.

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10

Northern Health and Social Services Board. Quality of service strategy. [Ballymena]: The Board, 1990.

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11

Taylor, Lynda King. Quality: Total customer service. London: CenturyBusiness, 1993.

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12

Vegesna, Srinivas. IP quality of service. Indianapolis, Ind: Cisco, 2000.

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13

Vaughan, Collin. Network quality of service. Hauppauge, N.Y: Nova Science Publishers, 2011.

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14

South Carolina. Quality Service Team. Quality Service Team report. [Columbia, S.C: Budget and Control Board, 1994.

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15

S, White Susan, ed. Service quality: Research perspectives. Thousand Oaks, Calif: Sage Publications, 2004.

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16

Kunst, Paul, Jos Lemmink, and Bernd Stauss, eds. Service Quality and Management. Wiesbaden: Deutscher Universitätsverlag, 1999. http://dx.doi.org/10.1007/978-3-322-90981-7.

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17

Quality: Sustaining customer service. London: Century Business, 1993.

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18

Brent (England). Arts & Libraries Department. Quality and service: Quality programme information pack. London: Brent Council, 1994.

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19

Clutterbuck, David. Inspired customer service: Strategies for service quality. London: Kogan Page, 1993.

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20

Gilmore, Audrey. Service quality management for the charitable service. Coleraine: University of Ulster, 1995.

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21

Corp, Diversey, ed. Quality sanitation management. East Lansing, Mich: Educational Institute of the American Hotel & Motel Association, 1994.

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22

Iseminger, David. Windows 2000 quality of service. [Indianapolis, IN?]: Macmillan Technical Pub., 1999.

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23

Teboul, James. "De-industrialize service for quality". Fontainbleau: INSEAD, 1986.

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24

Aitchison, Helen. Customer care, service and quality. London: HCIMA, 1990.

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25

Ghobadian, Abby. Service quality: Concepts and models. London: Middlesex University, 1993.

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26

E, Ward K., and Mullee A. W, eds. Quality of service in telecommunications. London: Institution of Electrical Engineers, 1997.

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27

Doherty, Ciaran. Service quality for GP patients?. [s.l: The Author], 1998.

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28

Barnett, A. Service quality in Higher Education. Manchester: UMIST, 1992.

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29

Teboul, James. "De-industrialize service for quality". Fontainbleau: INSEAD, 1986.

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30

Wolf, Lars, David Hutchison, and Ralf Steinmetz, eds. Quality of Service — IWQoS 2001. Berlin, Heidelberg: Springer Berlin Heidelberg, 2001. http://dx.doi.org/10.1007/3-540-45512-4.

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31

de Meer, Hermann, and Nina Bhatti, eds. Quality of Service – IWQoS 2005. Berlin, Heidelberg: Springer Berlin Heidelberg, 2005. http://dx.doi.org/10.1007/b137286.

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32

Technical Communications (Publishing) Ltd., Letchworth., ed. Measuring service quality: Practical guidelines. Letchworth, Hertfordshire, England: Technical Communications (Publ.), 1993.

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33

Jeffay, Kevin, Ion Stoica, and Klaus Wehrle, eds. Quality of Service — IWQoS 2003. Berlin, Heidelberg: Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/3-540-44884-5.

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34

Mohapatra, Sanjay, K. Ganesh, M. Punniyamoorthy, and Rani Susmitha. Service Quality in Indian Hospitals. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-67888-7.

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35

Chatterton, Mike. Using quality of service surveys. London: Home Office Police Research Group, 1997.

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36

Ellen, Altman, ed. Service quality in academic libraries. Norwood, N.J: Ablex, 1996.

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37

DiPrimio, Anthony. Quality assurance in service organizations. Radnor, Pa: Chilton Book Co., 1987.

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38

Caruana, Albert. Measuring service quality by asking managers, and the service quality-business performance link. Henley-On-Thames: Henley Management College, 1995.

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39

Caruana, Albert. Measuring service quality by asking managers and the service quality - business performance link. Henley-on-Thames: Henley Management College, 1995.

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40

Clark, Graham. Barriers to service quality: The capacity, quality, productivity balance. Cranfield: Cranfield School of Management, 1991.

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41

Rust, Roland T. Return on quality (ROQ): Making service quality financially accountable. Cambridge, Mass: Marketing Science Institute, 1994.

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42

Balzer, Wolfgang. Quality of Experience und Quality of Service im Mobilkommunikationsbereich. Berlin, Heidelberg: Springer Berlin Heidelberg, 2015. http://dx.doi.org/10.1007/978-3-642-55348-6.

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43

Quality. 2nd ed. London: Routledge, 2002.

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44

White, Russ, and Jeff (Evgeny) Tantsura. Navigating Network Complexity: Next-generation routing with SDN, service virtualization, and service chaining. Addison-Wesley Professional, 2015.

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45

Quality Service. Jossey Bass Wiley, 1992.

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46

Brown, Stephen, Evert Gummeson, and Bo Edvardsson. Service Quality. Lexington Books, 1998.

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47

Martin, William B. Superior Service!: Quality Customer Service. 3rd ed. Crisp Learning, 1996.

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48

Service Quality Improvement. Kogan Page, 1996.

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49

Britain, Great. Quality of Service. Stationery Office Books, 1992.

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50

Health Service Quality. Blackwell Science, 1990.

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