Academic literature on the topic 'Quality of Service'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'Quality of Service.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Journal articles on the topic "Quality of Service"
Akkucuk, Ulas, and Behcet Teuman. "Assessing service quality in online banking services." Problems and Perspectives in Management 14, no. 2 (June 6, 2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.
Full textRaval, Tulsi. "A Perspective on Service Quality and Closing Service Quality Gaps." Paripex - Indian Journal Of Research 3, no. 8 (January 15, 2012): 83–85. http://dx.doi.org/10.15373/22501991/august2014/25.
Full textDesai, Swati Bhavik. "Service Quality Servqual." Journal of Advances and Scholarly Researches in Allied Education 15, no. 6 (July 5, 2018): 169–73. http://dx.doi.org/10.29070/15/57744.
Full textYadav, Ambar, and Arti Singh. "Quality of Service in Real Time Services in Wireless Systems." International Journal of Engineering Research 3, no. 5 (May 1, 2014): 360–64. http://dx.doi.org/10.17950/ijer/v3s5/517.
Full textDr.P.BABY, Dr P. BABY. "Passengers’ Expectation on Service Quality Dimensions in Domestic Airline Services." Global Journal For Research Analysis 3, no. 6 (June 15, 2012): 1–3. http://dx.doi.org/10.15373/22778160/june2014/80.
Full textIlhaamie, A. G. A. "Service Quality in Malaysian Public Service: Some Findings." International Journal of Trade, Economics and Finance 1, no. 1 (2010): 40–45. http://dx.doi.org/10.7763/ijtef.2010.v1.8.
Full textJayasuriya, Rohan. "Measuring service quality in IT services: Using service encounters to elicit quality dimensions." Services Marketing Quarterly 18, no. 1 (1998): 11–23. http://dx.doi.org/10.1080/15332969.1998.9985334.
Full textДанилина, Елена, Elena Danilina, Екатерина Яковлева, Ekaterina Yakovleva, Татьяна Бутова, Tatyana Butova, Алексей Белобородов, and Aleksey Beloborodov. "Service and quality of medical services." Services in Russia and abroad 8, no. 8 (December 15, 2014): 3–12. http://dx.doi.org/10.12737/8242.
Full textJayasuriya, Rohan. "Measuring Service Quality in IT Services." Journal of Professional Services Marketing 18, no. 1 (February 18, 1999): 11–23. http://dx.doi.org/10.1300/j090v18n01_02.
Full textTsitskari, E., D. Tsiotras, and G. Tsiotras. "Measuring service quality in sport services." Total Quality Management & Business Excellence 17, no. 5 (June 2006): 623–31. http://dx.doi.org/10.1080/14783360600588190.
Full textDissertations / Theses on the topic "Quality of Service"
Sheppard, Lorraine. "Service quality in professional health services /." Title page, contents and abstract only, 1998. http://web4.library.adelaide.edu.au/theses/09PH/09phs5495.pdf.
Full textIncludes one computer disk in Work 6 format. System requirements for accompanying computer disk: Mackintosh or IBM-compatible computer. Other requirments: Microsoft Word 6 or compatible Word Processor. Includes bibliographical references (leaves 241-270).
van, Ree H. J. "Service quality indicators for business support services." Thesis, University College London (University of London), 2010. http://discovery.ucl.ac.uk/19902/.
Full textBell, Louise. "Developing service quality and auditing in health services." Thesis, University of Kent, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.310272.
Full textAhmed, Zeeshan. "Quality of service in Wimax for multimedia services." Nantes, 2013. http://www.theses.fr/2013NANT2029.
Full textThe IEEE 802. 16 standard is an important broadband wireless access technology. It supports variety of applications with different, often conflicting, QoS needs. Therefore, effective QoS mechanisms are important in 802. 16 networks. The standard incorporates a QoS architecture that specifies various QoS components and their functions. However, it does not specify the algorithmic details of some important components, such as packet schedulers and connection admission control (CAC). In this dissertation, we provide a two-level scheduling algorithm (TLSA) for uplink packet scheduling. At the first level, an inter-class scheduling algorithm distributes bandwidth among various classes of traffic according to their QoS needs and available resources. The inter-class scheduling algorithm enforces service class priority order and prevents starvation of lower priority flows. Then at the second level, various class-specific algorithms distribute bandwidth among connections of the associated class. The class-specific algorithms make sure that at least the guaranteed service level is provided to each connection and the bandwidth allocation is fair. We also propose a CAC scheme and several components that facilitate the operations of the proposed scheduling algorithm. Furthermore, we developed a TLSA based video transmission framework (VTF) that can transmit H. 264 video streams over 802. 16 networks. The proposed algorithms were extensively validated by simulations in Qualnet. The simulation results validate the efficiency and fairness of the proposed algorithms. Furthermore, the results reveal that VTF can efficiently transmit video streams
Efendic, Elvira, and Sabina Lajiq. "Service Quality : A research on how recruitment companies secure service quality." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19422.
Full textLaghari, Khalil ur Rehman. "On quality of experience (QoE) for multimedia services in communication ecosystem." Thesis, Evry, Institut national des télécommunications, 2012. http://www.theses.fr/2012TELE0008/document.
Full textToday, the fulfillment of customer demands and user experience requirements are becoming the main differentiators for gauging the effectiveness of telecom operators and service providers. In this competitive market, the poor Quality of Experience (QoE) leads to a chain reaction of negative word of mouth, pushing customers into the arms of waiting competitors. Therefore it is important for service providers to ensure superior quality of experience in order to avoid customer disloyalty and negative reputation. QoE is a fast emerging multi-disciplinary field focused on understanding overall human quality requirements from different angles such as technology, business and context of use. The first and foremost challenge is to understand how different influencing characteristics related to business, technology, and context influence human behavior. In this thesis, initial work addresses this challenge of understanding the influence of disparate domains over QoE. A consolidated QoE interaction model is proposed which links disparate domains (human, business, technology, and context) to understand overall human quality of experience requirements. Then taxonomy is presented for QoE interaction model. Second contribution in this thesis is based on the first and its main objective is to capture and analyze QoE data through user studies. Based on user data, the influence of technological, contextual and business parameters over QoE are evaluated. Different multimedia services were selected for user study such as video streaming service, telephony (VoIP and PSTN), and 3D audio teleconferencing service. Depending upon multimedia service, different aspects were considered during each user study such as types of multimedia service parameters (QoS, content, context), the types of QoE metrics (subjective, objective cognitive or both), human characteristics (age, gender etc), and human roles (user, or customer). These findings help in understanding the link between QoE and other influencing domains. The third contribution is based upon ongoing work of developing QoE based tools for video streaming services. Two QoE based tools for the assessment of multimedia services have been presented in this thesis, their main functions are to capture, analyze and report QoE metrics in real time. These QoE tools are useful for real time measurement of QoE metrics
FREITAS, MIGUEL DE ANDRADE. "QUALITY OF SERVICE ON INTERNET SERVICE PROVIDERS." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2004. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=5031@1.
Full textThe development of Quality of Service (QoS) architectures for the Internet is a problem that has received significative attention recently. The large scale deployment of such architectures has being blocked by several reasons, such as, the dificulty in establishing Service Level Agreements (SLA) of QoS policies between users, Internet Service Providers (ISP) and operators, and the lack of mechanisms on the network to request services with quality guarantees. Despite of not having access to a service that can guarantee certain levels of performance per aplication, the Internet users are getting more and more concerned about the network quality. That can be confirmed by the number of users that are migrating to the broadband Internet access. The ISP´s, specially the broadband ones, must take measurements to manage their resources to satisfy the users´ expectations of quality and stay competitive on the market. In this work, problems have being identified at the processes used by a broadband ISP, the MLS Wireless. With the old system, certain situations could cause the denial of service due the number of simultaneos connections or degradation and increased latency due the lack of fairness to share the network resources. This work suggests some solutions for these deficiencies, implementing and analyzing their effectiveness. To fix the denial of service, we suggest the limitation of resources per user, so that the total capacity won´t be depleted. To have the resources more fairly distributed among the users, a new mechanism of sharing is implemented, based on a discipline named SFQ (Stochastic Fairness Queueing). The results show that those modifications have being effective. The time to access services like WWW and e-mail during congestion periods was drasticaly reduced, in some cases, from about 1 minute to less than 10 seconds.
Taneja, Mukesh. "A service curve approach for quality of service management in integrated services networks /." Diss., Connect to a 24 p. preview or request complete full text in PDF format. Access restricted to UC campuses, 1998. http://wwwlib.umi.com/cr/ucsd/fullcit?p9914079.
Full textField, Daniel James. "Profit through product quality and quality service." Master's thesis, This resource online, 1991. http://scholar.lib.vt.edu/theses/available/etd-02162010-020036/.
Full textLaghari, Khalil ur Rehman. "On quality of experience (QoE) for multimedia services in communication ecosystem." Electronic Thesis or Diss., Evry, Institut national des télécommunications, 2012. http://www.theses.fr/2012TELE0008.
Full textToday, the fulfillment of customer demands and user experience requirements are becoming the main differentiators for gauging the effectiveness of telecom operators and service providers. In this competitive market, the poor Quality of Experience (QoE) leads to a chain reaction of negative word of mouth, pushing customers into the arms of waiting competitors. Therefore it is important for service providers to ensure superior quality of experience in order to avoid customer disloyalty and negative reputation. QoE is a fast emerging multi-disciplinary field focused on understanding overall human quality requirements from different angles such as technology, business and context of use. The first and foremost challenge is to understand how different influencing characteristics related to business, technology, and context influence human behavior. In this thesis, initial work addresses this challenge of understanding the influence of disparate domains over QoE. A consolidated QoE interaction model is proposed which links disparate domains (human, business, technology, and context) to understand overall human quality of experience requirements. Then taxonomy is presented for QoE interaction model. Second contribution in this thesis is based on the first and its main objective is to capture and analyze QoE data through user studies. Based on user data, the influence of technological, contextual and business parameters over QoE are evaluated. Different multimedia services were selected for user study such as video streaming service, telephony (VoIP and PSTN), and 3D audio teleconferencing service. Depending upon multimedia service, different aspects were considered during each user study such as types of multimedia service parameters (QoS, content, context), the types of QoE metrics (subjective, objective cognitive or both), human characteristics (age, gender etc), and human roles (user, or customer). These findings help in understanding the link between QoE and other influencing domains. The third contribution is based upon ongoing work of developing QoE based tools for video streaming services. Two QoE based tools for the assessment of multimedia services have been presented in this thesis, their main functions are to capture, analyze and report QoE metrics in real time. These QoE tools are useful for real time measurement of QoE metrics
Books on the topic "Quality of Service"
Quality in Services (QUIS) (2nd 1990 Norwalk, Connecticut). Service quality. Edited by Gummesson Evert 1936- and Scheuing Eberhard E. Bradford: MCB, 1991.
Find full textBeaton, M. Professional service: Service quality. Melbourne: Beaton Associates, 1991.
Find full textPhilip, G. Service quality of industrial information services. (London): British Library Research and Innovation Centre, 1996.
Find full text1950-, Chase Rory L., ed. Service excellence: The best of "Managing service quality" [magazine]. Kempston: I.F.S.Pubns, 1992.
Find full textEvans, Gerry. Evaluating service quality. Cardiff: S.C.O.V.O, 1991.
Find full textQuality customer service. 3rd ed. Menlo Park, Calif: Crisp Publications, 1993.
Find full text1952-, Edvardsson Bo, Scheuing Eberhard E, and Quality in Services (QUIS), (4th : 1994), eds. Improving service quality. Bradford: MCB, 1995.
Find full textPaul, Kunst, and Lemmink Jos, eds. Managing service quality. London: Paul Chapman Pub. Ltd., 1995.
Find full text1946-, Davis Vivian Witkind, and National Regulatory Research Institute (Ohio State University), eds. Telecommunications service quality. Columbus, Ohio (1080 Carmack Rd., Columbus 43210): National Regulatory Research Institute, 1996.
Find full textBrent (England). Arts & Libraries Department. Quality and service. [England]: Brent Council, 1995.
Find full textBook chapters on the topic "Quality of Service"
Kuei, Chu-Hua. "Service quality." In Handbook of Total Quality Management, 246–59. Boston, MA: Springer US, 1998. http://dx.doi.org/10.1007/978-1-4615-5281-9_11.
Full textHughes, Vera. "Quality Service." In People Skills, 131–39. London: Macmillan Education UK, 1992. http://dx.doi.org/10.1007/978-1-349-12527-2_11.
Full textTorres, Edwin N., and Tingting Zhang. "Service quality." In Customer Service Marketing, 41–61. London: Routledge, 2022. http://dx.doi.org/10.4324/9780429263965-3.
Full textWeik, Martin H. "service quality." In Computer Science and Communications Dictionary, 1559. Boston, MA: Springer US, 2000. http://dx.doi.org/10.1007/1-4020-0613-6_17112.
Full textda Costa Mendes, Julio. "Service quality." In Encyclopedia of Tourism, 844–46. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-01384-8_171.
Full textBermbach, David, Erik Wittern, and Stefan Tai. "Quality." In Cloud Service Benchmarking, 17–25. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-55483-9_3.
Full textBehara, Ravi S., and Richard B. Chase. "Service Quality Deployment: Quality Service by Design." In Perspectives in Operations Management, 87–99. Boston, MA: Springer US, 1993. http://dx.doi.org/10.1007/978-1-4615-3166-1_5.
Full textMorrison, Alastair M. "People: Services and service quality." In Hospitality and Travel Marketing, 306–35. 5th ed. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003292616-15.
Full textBeckford, John. "Service Quality Management." In Quality Management, 236–51. 5th ed. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003018261-23.
Full textEnnew, Christine, Nigel Waite, and Róisín Waite. "Service delivery and service quality." In Financial Services Marketing, 473–501. 3 Edition. | New York : Routledge, [2018] | Revised edition of Financial services marketing, 2013.: Routledge, 2017. http://dx.doi.org/10.4324/9781315543765-16.
Full textConference papers on the topic "Quality of Service"
Sajid Ahmed, Shaikh. "Calibration Laboratories Challenges - Service Quality." In NCSL International Workshop & Symposium. NCSL International, 2018. http://dx.doi.org/10.51843/wsproceedings.2018.39.
Full textUden, Lorna, Janet Francis, and Wei Dai. "Service quality for service innovation." In 2008 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI). IEEE, 2008. http://dx.doi.org/10.1109/soli.2008.4683007.
Full textAlhayajneh, Abdullah, Alessandro N. Baccarini, and Thaier Hayajneh. "Quality of Service Analysis of VoIP Services." In 2018 9th IEEE Annual Ubiquitous Computing, Electronics & Mobile Communication Conference (UEMCON). IEEE, 2018. http://dx.doi.org/10.1109/uemcon.2018.8796841.
Full textAlex Maritz. "Enhancing Service Quality Through Integrated Services Marketing." In 2006 IEEE International Conference on Service Operations and Logistics, and Informatics. IEEE, 2006. http://dx.doi.org/10.1109/soli.2006.236987.
Full textMaritz, Alex. "Enhancing Service Quality Through Integrated Services Martketing." In 2007 IEEE International Conference on Service Operations and Logistics, and Informatics. IEEE, 2007. http://dx.doi.org/10.1109/soli.2007.4383917.
Full textMaritz, Alex. "Enhancing Service Quality Through Integrated Services Marketing." In 2006 IEEE International Conference on Service Operations and Logistics, and Informatics. IEEE, 2006. http://dx.doi.org/10.1109/soli.2006.328947.
Full textPencheva, Evelina, and Ivaylo Atanasov. "Web Services for Quality of Service Monitoring." In 2009 3rd International Conference on New Technologies, Mobility and Security (NTMS). IEEE, 2009. http://dx.doi.org/10.1109/ntms.2009.5384834.
Full textZhu, Keshan, Zhenhua Duan, and Jianli Wang. "Quality of Service in Web Services Discovery." In 2008 IEEE Symposium on Advanced Management of Information for Globalized Enterprises, AMIGE. IEEE, 2008. http://dx.doi.org/10.1109/amige.2008.ecp.28.
Full textAl-Moayed, Ahmed, and Bernhard Hollunder. "Quality of Service Attributes in Web Services." In 2010 Fifth International Conference on Software Engineering Advances (ICSEA). IEEE, 2010. http://dx.doi.org/10.1109/icsea.2010.62.
Full textProft, Branislav, and Benedikt Badánik. "Quality of service at airports." In Práce a štúdie. University of Zilina, 2021. http://dx.doi.org/10.26552/pas.z.2021.2.34.
Full textReports on the topic "Quality of Service"
Chan, K., R. Sahita, S. Hahn, and K. McCloghrie. Differentiated Services Quality of Service Policy Information Base. RFC Editor, March 2003. http://dx.doi.org/10.17487/rfc3317.
Full textJung, Na Young. The Relationship Between Service Quality and Service Recovery Quality in Retail Stores. Ames: Iowa State University, Digital Repository, 2017. http://dx.doi.org/10.31274/itaa_proceedings-180814-409.
Full textMcCann, P., H. Tschofenig, T. Tsou, and A. Doria. Diameter Quality-of-Service Application. Edited by D. Sun and G. Zorn. RFC Editor, May 2010. http://dx.doi.org/10.17487/rfc5866.
Full textJung, Na Young. Retail Service Quality and Service Recovery Quality: A Comparison Between Small and Large Retail Stores. Ames: Iowa State University, Digital Repository, 2017. http://dx.doi.org/10.31274/itaa_proceedings-180814-1788.
Full textReeves, Douglas, Felix Wu, Peter Wurman, Dan Stevenson, and Xlaoyong Wu. Protecting Network Quality of Service Against Denial of Service Attacks. Fort Belvoir, VA: Defense Technical Information Center, December 2003. http://dx.doi.org/10.21236/ada420839.
Full textLevin, Timothy E., Cynthia E. Irvine, and Evdoxia Spyropoulou. Quality of Security Service: Adaptive Security. Fort Belvoir, VA: Defense Technical Information Center, December 2004. http://dx.doi.org/10.21236/ada435861.
Full textO'Brien, Liam, Len Bass, and Paulo Merson. Quality Attributes and Service-Oriented Architectures. Fort Belvoir, VA: Defense Technical Information Center, September 2005. http://dx.doi.org/10.21236/ada441830.
Full textShenker, S., C. Partridge, and R. Guerin. Specification of Guaranteed Quality of Service. RFC Editor, September 1997. http://dx.doi.org/10.17487/rfc2212.
Full textIrvine, Cynthia, and Tim Levin. Quality of Security Service: An Introduction. Fort Belvoir, VA: Defense Technical Information Center, April 2000. http://dx.doi.org/10.21236/ada572032.
Full textAranda, J. J., M. Cortes, J. Salvachúa, M. Narganes, and I. Martínez-Sarriegui. The Quality for Service (Q4S) Protocol. RFC Editor, July 2020. http://dx.doi.org/10.17487/rfc8802.
Full text