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1

Williams, Matthew J. "Development of a quality assurance plan for a microbrewery." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 1998. https://ro.ecu.edu.au/theses/979.

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Quality assurance (QA) has become a key factor to business success in the marketplace. Within Australia, companies normally approach QA by implementing formal systems which maintain the consistency of manufacturing processes, and hence, the quality of subsequent output. These systems have increasingly been based upon the international series of standards, ISO 9000.In the food industry, safety is a minimum requirement for food quality. As Governments and food authorities have endeavoured to reduce the incidence of foodborne illnesses, they have promoted the implementation of additional systems
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2

Barlow, Hilary Joan. "An evaluation of neonatal nursing care in selected hospitals in the Western Cape." Thesis, Stellenbosch : University of Stellenbosch, 2003. http://hdl.handle.net/10019.1/16253.

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Thesis (MCUR)--University of Stellenbosch, 2003.<br>ENGLISH ABSTRACT: South Africa has a proud history of a high standard of health care delivery in State funded hospitals. This implies that high standards of education and care in both medical and nursing training have been achieved. The care of sick and premature newborn infants by nurses is a speciality that has evolved worldwide over the last forty years as a result of various technological developments. In order to ensure the standard of care delivered, protocols of care should be available for nurses to refer to and to measure their
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3

Lee, Kam-hung, and 李錦鴻. "Implementation of ISO 9000 in electrical & mechanical services Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31267373.

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4

Ho, Yuk-lan Julia, and 何玉蘭. "Centre management as a means of improving the quality standard of property management services in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31968600.

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5

Chan, Kwok-hung Paul, and 陳國雄. "Adopting ISO9000 standards as quality assurance system for an internalaudit function." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268535.

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6

Simpson, Antony Paul. "Applicability of ISO 9000 in the service industry : University of Stellenbosch Business School case study." Thesis, Stellenbosch : Stellenbosch University, 2007. http://hdl.handle.net/10019.1/49208.

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Thesis (MBA)--Stellenbosch University, 2007.<br>ENGLISH ABSTRACT: In the face of increasing competition, Business Schools increasingly have to evaluate the quality of the service that they offer to current and prospective students. The most significant factor affecting an organisation's performance is the quality of its products and services in relation to the products and services of competitors. Measurement of service quality is a function of customer satisfaction, which in tum is based on a perception of how the service conforms to prior expectations thereof. A widely accepted method o
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7

Roems, Raphael. "The implications of deviating from software testing processes : a case study of a software development company in Cape Town, South Africa." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2686.

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Thesis (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2017.<br>Ensuring that predetermined quality standards are met is an issue which software development companies, and the software development industry at large, is having issues in attaining. The software testing process is an important process within the larger software development process, and is done to ensure that software functionality meets user requirements and software defects are detected and fixed prior to users receiving the developed software. Software testing processes have progressed to the po
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8

Chung, Ka-po, and 鍾嘉寶. "An analysis of management style and quality services of property management companies." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B31968764.

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9

Hammons, Rebecca L. "Continuing professional education for software quality assurance." Muncie, Ind. : Ball State University, 2009. http://cardinalscholar.bsu.edu/759.

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10

Law, Chit-lun, and 羅哲倫. "Process re-engineering: theory and case study." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31267336.

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11

Chan, Kwok-shun Henry, and 陳國順. "Service quality: a strategic issue for an international terminal operator in southeast Asia to maintain itsleading position as the best container terminal operator in HongKong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31266964.

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12

Szeto, Ping-hang, and 司徒秉衡. "Measurement in service quality of Hongkong Telecom in municipal halls." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B42574626.

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13

Jacobsz, Johannes (Jannie). "Stakeholders' perceptions of an institutional quality audit : a case study." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20036.

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Thesis (MPhil)--Stellenbosch University, 2012.<br>ENGLISH ABSTRACT: This thesis briefly explores the quality phenomenon in higher education and more specifically in the university context. In addition, the experiences of stakeholders who participated in the first institutional quality audit at a merged university are explored and analysed. It is also argued that the world-wide quality phenomenon at universities, although sometimes politically driven and at times undertaken with hidden agendas, may eventually add value to a university‟ cycle of never-ending quality improvement and enhancement.
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14

Wong, Hon-cheong, and 黃漢昌. "An evaluation of quality services of private property management in Hong Kong: a comparison between companieswith and without ISO 9000 certification." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B31968818.

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15

Valentine, Lucrecia Zinobia. "Food certification audits : a case study in the Western Cape." Thesis, Cape Peninsula University of Technology, 2008. http://hdl.handle.net/20.500.11838/1217.

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Thesis (MTech (Engineering))--Cape Peninsula University of Technology, 2008<br>While there is a standard for quality and environmental auditors, there is no local or international standard for food safety auditing, which means auditors from different certification bodies can use their own discretion when auditing food establishments. There is a requirement to investigate the quality of work performed by South African food safety auditors. in order to establish whether they do in fact add value when conducting registration and certification audits. This is also an indication of the import
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16

Ng, Piu Lawrence, and 吳彪. "The development and implementation of ISO 9000 in the LPM branch, civil engineering department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31268249.

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17

Wong, Kwai-shim, and 黃桂嬋. "A study of corporate crime control on the supply of unsafe toys and children's products in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31978241.

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18

Iribagiza, Chantal. "Human-Centered Design of an Air Quality Feedback System to Promote Healthy Cooking." PDXScholar, 2018. https://pdxscholar.library.pdx.edu/open_access_etds/4547.

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Household air pollution (HAP) is responsible for almost 4 million premature deaths every year, a burden that is primarily carried by women and children in developing countries. The mortality and morbidity impact of HAP can be significantly alleviated through clean cookstove interventions. However, for these interventions to be effective, the new intervention stove must be a substantially cleaner technology and adoption should be high and sustained over time. Woody biomass is the fuel of choice in many developing communities, and contributes substantially to HAP. Several organizations have laun
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19

Fung, Yee-lai Elite, and 馮綺麗. "Perceptions of quality education by a sample of secondary school principals in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31960108.

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20

Lam, Wai-yi Louis, and 林慧儀. "A study of quality practices of ISO 9000 certified companies in Hong Kong and Guang Dong province." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31268043.

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21

Van, Glubt Sarah. "Hydrodynamic and Water Quality Modeling of the Chehalis River Using CE-QUAL-W2." PDXScholar, 2017. https://pdxscholar.library.pdx.edu/open_access_etds/3486.

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The Chehalis River Basin is located in the southwest region of Washington State, originating in the Olympic Mountains and flowing to Grays Harbor and the Pacific Ocean. The Chehalis River is over 125 miles, exists within five counties, and flows through agricultural, residential, industrial, and forest land areas. Four major rivers discharge to the Chehalis River, as well as many smaller creeks, five wastewater treatment plants, and groundwater flows. Flooding is a major problem in the relatively flat areas surrounding the cities of Chehalis and Centralia, with severe consequences for property
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Nompozolo, Nikiwe Nomapelo. "The value of shared corporate services in improving patient care." Thesis, Rhodes University, 2009. http://hdl.handle.net/10962/d1003844.

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This case study was undertaken from mid 2003 to December 2005. It investigates the influence of the Corporate Services Centre (CSC) on customer (patient) service quality in the East London Hospital Complex (ELHC). This approach was justified on the basis that even though most patients do not have enough knowledge of clinical practices in order to make an accurate assessment on their quality, the same patients would readily appreciate factors such as faster turnaround times, drug availability and cleanliness. The study focuses on both service providers and end users for a quality health service
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23

Barnes, Alison Kate School of Industrial Relations &amp Organisational Behaviour UNSW. "'The centre cannot hold': resistance, accommodation and control in three Australian call centres." Awarded by:University of New South Wales. School of Industrial Relations and Organisational Behaviour, 2005. http://handle.unsw.edu.au/1959.4/22026.

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Drawing upon case studies of three organisations operating six call centres in Australia, this thesis explores the manifestations and interplay of employee resistance and accommodation in response to five facets of employer control: electronic monitoring; repetitious work; emotional control; the built environment; and workplace flexibility. Accommodation refers to the ways workers protect themselves from and adapt to the pressures that make up their day-to-day experiences of work. Accommodation, unlike resistance, which implies opposition to control, may superficially resemble consent to cont
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24

Sáez, Silvestre Carlos. "Probabilistic methods for multi-source and temporal biomedical data quality assessment." Doctoral thesis, Editorial Universitat Politècnica de València, 2016. http://hdl.handle.net/10251/62188.

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[EN] Nowadays, biomedical research and decision making depend to a great extent on the data stored in information systems. As a consequence, a lack of data quality (DQ) may lead to suboptimal decisions, or hinder the derived research processes and outcomes. This thesis aims to the research and development of methods for assessing two DQ problems of special importance in Big Data and large-scale repositories, based on multi-institutional, cross-border infrastructures, and acquired during long periods of time: the variability of data probability distributions (PDFs) among different data sources-
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Ribeiro, Rodrigo Scoczynski. "Avaliação do desempenho acústico de um sistema de construção modular: estudo de caso." Universidade Tecnológica Federal do Paraná, 2015. http://repositorio.utfpr.edu.br/jspui/handle/1/1303.

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O objetivo deste trabalho é avaliar o desempenho acústico de um sistema construtivo modular e industrializado por meio do método simplificado de campo indicado pelas normas ABNT NBR 15575-4:2013 e ISO 10052:2004, analisando as vedações verticais internas e externas quanto ao isolamento ao ruído aéreo e as comparando com análises já realizadas em outras edificações de trabalhos conhecidos. A indústria de construção civil, em todo o mundo, encontra-se em um momento dedicado à busca e implementação de estratégias de modernização do setor, a fim de se reduzir os custos e minimizar os desperdícios,
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26

Richards, James. "Developing a theoretical basis for the concept of organizational behaviour." Thesis, University of Stirling, 2006. http://hdl.handle.net/1893/185.

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Workplace misbehaviour is seen to be a neglected feature of organizational study (Ackroyd and Thompson; Vardi and Weitz, 2004). Where research has been undertaken into misbehaviour the emphasis tends fall into two broad categories. First of all, organizational behaviour theorists use the term misbehaviour as a means to highlight how the ‘negative’ behaviour of employees gets in the way of formal organizational goals. Secondly, radical sociologists tend to use the term misbehaviour as a means to critique Foucauldian labour process theory. Here an argument is made that suggests the disciplinary
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27

Lovato, Ederson Luiz. "Sistema de informações de custos no setor público: percepção dos usuários sobre a adoção, implementação e utilidade das informações de custos na gestão e desenvolvimento municipal." Universidade Tecnológica Federal do Paraná, 2015. http://repositorio.utfpr.edu.br/jspui/handle/1/1155.

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Nas Normas Brasileiras de Contabilidade Aplicadas ao Setor Público encontra-se a NBC T 16.11, que visa estabelecer a utilização do Sistema de Informações de Custos no Setor Público (SICSP), em que, pela Portaria no 753/2012 do STN, definiu- se que a sua implantação deveria ocorrer até o final de 2014. Neste contexto, é imprescindível conhecer quais as dificuldades e expectativas que os atores envolvidos nesse processo de implantação possuem e qual a contribuição do SICSP para o desenvolvimento local. Com efeito, este trabalho tem por norte discutir: Qual a percepção dos usuários sobre a import
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28

"A case study of implementing ISO 9002 quality standard in a manufacturing facility in Hong Kong." Chinese University of Hong Kong, 1993. http://library.cuhk.edu.hk/record=b5887520.

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by Wong Kung-Hin, Caleb.<br>Thesis (M.B.A.)--Chinese University of Hong Kong, 1993.<br>Includes bibliographical references (leaves 55-56).<br>ABSTRACT --- p.i<br>TABLE OF CONTENTS --- p.iii<br>LIST OF ILLUSTRATIONS --- p.iv<br>LIST OF TABLES --- p.v<br>ACKNOWLEDGEMENTS --- p.vi<br>CHAPTER<br>Chapter I. --- INTRODUCTION --- p.1<br>Quality--A Historical Perspective --- p.1<br>Rise of Quality System Standards --- p.2<br>ISO 9000 Series --- p.4<br>Architecture of ISO 9000 Series of Standards --- p.5<br>The Registration Process --- p.7<br>Significance of ISO 9000 --- p.8<br>
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29

"Status and problems of implementation of ISO 9000 in the construction industry of Hong Kong." Chinese University of Hong Kong, 1995. http://library.cuhk.edu.hk/record=b5888289.

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by Law Po-yee, Annie and Li Lai-fong.<br>Thesis (M.B.A.)--Chinese University of Hong Kong, 1995.<br>Includes bibliographical references (leaves 51-53).<br>ABSTRACT --- p.ii<br>ACKNOWLEDGEMENT --- p.iii<br>TABLE OF CONTENTS --- p.iv<br>LIST OF FIGURES --- p.v<br>Chapter<br>Chapter I. --- INTRODUCTION --- p.1<br>Objective of Study --- p.1<br>Scope of Study --- p.2<br>Background --- p.2<br>Development of ISO 9000 --- p.4<br>Concept of ISO 9000 --- p.5<br>Chapter II. --- LITERATURE REVIEW --- p.9<br>The Experience of Singapore --- p.9<br>The Experience of U.S. and Canada --- p.11<br>T
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Sinqotho, Thembeka Maureen. "Case based learning in the undergraduate nursing programme at a University of Technology : a case study." Thesis, 2015. http://hdl.handle.net/10321/1408.

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Submitted in fulfillment of the requirements for the Degree in Masters of Technology in Nursing, Durban University of Technology, Durban, South Africa, 2015.<br>Background The current health care system in South Africa and its diverse settings of health care delivery system require a nurse who can make decisions, think critically, solve problems and work effectively in a team. Traditional nursing education teaching strategies have over the years relied on didactic and often passive approaches to learning. In pursuit of quality, academics and students must be continually engaged in a proces
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"Making sense of organizational isomorphism: the case of ISO 9000 in Hong Kong Industries." Chinese University of Hong Kong, 1996. http://library.cuhk.edu.hk/record=b5888971.

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by Chun-pong Kwok.<br>Thesis (M.Phil.)--Chinese University of Hong Kong, 1996.<br>Includes bibliographical references (leaves [144]-[151]).<br>ACKNOWLEDGEMENTS<br>ABSTRACT<br>Chapter CHAPTER 1. --- Introduction --- p.1<br>Chapter 1.1 --- ISO 9000 as an isomorphic process in Hong Kong industries --- p.2<br>Chapter 1.2 --- Theoretical and Empirical Background --- p.3<br>Chapter 1.3 --- Methods --- p.6<br>Chapter 1.4 --- Internal Organization of each chapter --- p.8<br>Chapter CHAPTER 2. --- ISO 9000 As An Isomorphic Process In Hongkong industries<br>Chapter 2.1 --- Origin of ISO9000 --- p.
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Simelane, Sibusiso Chalazela. "Adherence to infection control standards by nurses in a specific hospital in Manzini, Swaziland." Diss., 2015. http://hdl.handle.net/10500/19205.

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The purpose of the study was to develop practice guidelines to promote adherence to infection control standards in a specific hospital in Manzini, Swaziland. It was a qualitative, descriptive and explanatory design which utilised an in-depth unstructured face to face interview data collection method done to nine (9) registered nurse participants. A qualitative content analysis was conducted to identify prominent themes and patterns, smaller units of data were named and coded according to the contents they represented. Four themes emerged from data analysis, they were; working environment for n
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"Improvements in scheduling, partnerships with suppliers and subcontractors, quality control, and material control at Cebu branch of Onda Button Selling Company." 1998. http://library.cuhk.edu.hk/record=b5889384.

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by Onda, Shigejiro.<br>Thesis (M.B.A.)--Chinese University of Hong Kong, 1998.<br>Includes bibliographical references (leaf [52]).<br>Chapter I --- Introduction --- p.1<br>Chapter II --- Methodology --- p.3<br>Chapter III --- Background of the Target Company --- p.4<br>Chapter IV --- Description of the Operations --- p.5<br>Workers --- p.6<br>Each Section at the Cebu Factory --- p.5<br>Chapter V --- Manufacturing Processes --- p.9<br>Vanguard --- p.9<br>Mensou and Henkei --- p.11<br>Engraving --- p.13<br>Chapter VI --- Problems Identified --- p.16<br>Delays --- p.16<br>Material Man
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"Software process management and case studies in Hong Kong." 2003. http://library.cuhk.edu.hk/record=b5896049.

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by Ling Ho-Wan Howard, Ryoo Byung-Hoon.<br>Thesis (M.B.A.)--Chinese University of Hong Kong, 2003.<br>Includes bibliographical references (leaves 72-74).<br>ABSTRACT --- p.ii<br>TABLE OF CONTENTS --- p.iii<br>LIST OF ILLUSTRATIONS --- p.vi<br>LIST OF TABLES --- p.vii<br>PREFACE --- p.viii<br>Chapter<br>Chapter I. --- IT PROFILE OF HONG KONG --- p.1<br>IT Penetration in2002 --- p.1<br>Government Initiatives --- p.2<br>Software Industry of Hong Kong --- p.2<br>Chapter II. --- IT STRATEGY --- p.5<br>IT Strategy - 3 Check Points --- p.5<br>Flexible Platform --- p.5<br>Strategy vs. ROI
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35

Von, Solms Sebastian Heinrich. "A systems approach to TQM for integrating quality and environmental management." Thesis, 1998. http://hdl.handle.net/10413/4498.

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Total Quality Management (TQM) is both enthusiastically praised and severely criticised in the management literature. The current study discusses various problems related to TQM and suggests a model for TQM to attempt to alleviate these problems. This model integrates quality and environmental management basing the system on a combination of the ISO 9002 and ISO 14001 standards. A number of perspectives, which are consequences of the model, are discussed, including integration, participation and multi-criteria decision making. Different strands of Systems Theory are presented as providing insi
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36

Al-Saket, Ammar. "A case study of total quality management in a manufacturing and construction firm." Thesis, 2009. http://hdl.handle.net/10210/2974.

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M. Eng. (Engineering Management)<br>Total Quality Management (TQM) is a managerial approach that views quality to be a result of integrating all organisational activities e.g. engineering, manufacturing, marketing and administration work. It aims broadly at maintaining and improving quality standards and to achieve customer satisfaction. TQM’s major components are quality planning, quality control and quality improvement. Quality control is responsible for transforming quality planning and quality improvement outcomes into daily routine work. However, quality control can be implemented by syst
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"ISO 9000 in construction industry." Chinese University of Hong Kong, 1994. http://library.cuhk.edu.hk/record=b5888066.

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by Rachel, Yu Mei Ping.<br>Thesis (M.B.A.)--Chinese University of Hong Kong, 1994.<br>Includes bibliographical references (leaves 83-87).<br>ABSTRACT --- p.i<br>TABLE OF CONTENTS --- p.ii<br>LIST OF ILLUSTRATIONS --- p.iv<br>ACKNOWLEDGEMENT --- p.v<br>Chapter<br>Chapter I . --- INTRODUCTION<br>Background --- p.1<br>Why Suddenly Needs 'Quality' ? --- p.2<br>Actions by the HKHA --- p.4<br>Chapter II. --- RESEARCH METHODOLOGY<br>The Research Problem --- p.6<br>Literature Research --- p.6<br>Interviews --- p.7<br>Questionnaire --- p.7<br>Chapter III. --- QUALITY AND CONSTRUCTION PROCESS
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"A case study on the implementation of total quality management in a project management organization." Chinese University of Hong Kong, 1993. http://library.cuhk.edu.hk/record=b5887538.

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by Yip Hon-leung.<br>Thesis (M.B.A.)--Chinese University of Hong Kong, 1993.<br>Includes bibliographical references (leaves 113-116).<br>ABSTRACT --- p.ii<br>TABLE OF CONTENTS --- p.iv<br>ACKNOWLEDGEMENTS --- p.vi<br>LIST OF ILLUSTRATIONS --- p.vii<br>LIST OF TABLES --- p.viii<br>Chapter<br>Chapter I. --- INTRODUCTION --- p.1<br>Basic Organization of this Project --- p.3<br>The Case Background --- p.4<br>Chapter II. --- METHODOLOGY --- p.7<br>Basic Scope of the Study --- p.7<br>Basic Approach --- p.8<br>Confidentiality --- p.9<br>Preliminary Literature Search --- p.9<br>Chapter II
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Gumede, Njabulo Joyfull. "Harmonization of internal quality tasks in analytical laboratories case studies : water analysis methods using polarographic and voltammetric techniques." Thesis, 2008. http://hdl.handle.net/10321/431.

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Dissertation submitted in partial compliance with the requirements of the Masters Degree in Technology: Chemistry, in the Faculty of Applied Sciences at the Durban University of Technology, 2008.<br>In this work, a holistic approach to validate analytical methods was assessed by virtue of Monte Carlo simulations. This approach involves a statement of the methodsâ s scope (i.e. analytes, matrices and concentration levels) and requisites (internal or external); selection of the methodâ s (fit-for-purpose) features; pre-validation and validation of the intermediate accuracy and its assessment
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"Implementation of ISO-9000: a case study of manufacturing company." Chinese University of Hong Kong, 1995. http://library.cuhk.edu.hk/record=b5888301.

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by Tung Man Kei.<br>Thesis (M.B.A.)--Chinese University of Hong Kong, 1995.<br>Includes bibliographical references (leaves 82-83).<br>ABSTRACT --- p.ii<br>TABLE OF CONTENTS --- p.iv<br>LIST OF TABLES AND FIGURE --- p.vi<br>LIST OF APPENDIXES --- p.vii<br>PREFACE --- p.viii<br>Chapter<br>Chapter I. --- INTRODUCTION --- p.1<br>Chapter II. --- ISO-9000 Standards --- p.4<br>Recent Development of ISO 9000 Standards --- p.6<br>Other Quality Standards and Awards --- p.8<br>Influence of ISO 9000 --- p.11<br>Implementation of ISO 9000 --- p.15<br>Chapter III. --- CASE STUDY: PART (A) JEWELLE
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"Total quality management: old, new or what, and implications for the Hong Kong service sector." Chinese University of Hong Kong, 1994. http://library.cuhk.edu.hk/record=b5888044.

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by Li Sau-fan, Elsie.<br>Thesis (M.B.A.)--Chinese University of Hong Kong, 1994.<br>Includes bibliographical references (leaves 74-76).<br>ABSTRACT --- p.ii<br>TABLE OF CONTENTS --- p.iv<br>LIST OF TABLES --- p.vi<br>LIST OF FIGURES --- p.vii<br>ACKNOWLEDGEMENTS --- p.viii<br>Chapter<br>Chapter I. --- BACKGROUND AND STATEMENT OF THE PROBLEM --- p.1<br>Chapter II. --- LITERATURE REVIEW --- p.7<br>Definition of Quality --- p.7<br>"Selected Approaches to ""Quality""" --- p.8<br>W. Edwards Deming --- p.8<br>Philip B. Crosby --- p.12<br>Deming vs. Crosby: Conflict or Synthesis --- p.15<
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"A study of quality control circle in an automobile service company in Hong Kong." Chinese University of Hong Kong, 1988. http://library.cuhk.edu.hk/record=b5885887.

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43

Masiri, Ebba. "Exploring the practice of quality control in the onscreen marking of ordinary level Biology in Zimbabwe." Thesis, 2020. http://hdl.handle.net/10500/26772.

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Text in English, abstract in English, Shona and Xhosa<br>The purpose of this study was to explore the practice of quality control in the onscreen marking (OSM) environment of Biology (5008) examinations between 2013 and 2017. Examination marking is gradually being migrating from paper-based marking (PBM) to OSM in a bid to improve the efficiency and quality of marking. The Zimbabwe School Examinations Council (ZIMSEC) introduced OSM for some O Level subjects in June 2012, in a context characterised by a persistent economic crisis, patchy internet coverage, erratic power supplies and low digita
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44

Xu, Mengting. "Subject response rates in case-control studies of cancer : time trends, study design determinants, and quality of reporting." Thèse, 2016. http://hdl.handle.net/1866/16305.

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Objectifs: Examiner les tendances temporelles, les déterminants en lien avec le design des études et la qualité des taux de réponse rapportés dans des études cas-témoins sur le cancer publiées lors des 30 dernières années. Méthodes: Une revue des études cas-témoins sur le cancer a été menée. Les critères d'inclusion étaient la publication (i) dans l’un de 15 grands périodiques ciblés et (ii) lors de quatre périodes de publication (1984-1986, 1995, 2005 et 2013) couvrant trois décennies. 370 études ont été sélectionnées et examinées. La méthodologie en lien avec le recrutement des sujets et la
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Nyakala, Kgashane Stephen. "Evaluation of quality management practices in the Ekurhuleni public hospitals." Thesis, 2014. http://hdl.handle.net/10210/11029.

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M.Tech. (Operations Management)<br>This study has demonstrated that continuous quality improvement and total quality management are the names for a philosophy of management that aims to help outcomes in both the individual and organizations of all kinds, eliminating quality waste during health care delivery service. In an effort to make a contribution to addressing the current challenges, areas of poor patient and lack of quality health care are explored in this study. Patients and healthcare professionals‟ views on Quality Management (QM) practices are also explored. Therefore, for the purpos
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"Application of ISO 9000 quality standard to a maintenance department of a construction material supplier." Chinese University of Hong Kong, 1995. http://library.cuhk.edu.hk/record=b5888305.

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by Sitt Wing-leung William.<br>Thesis (M.B.A.)--Chinese University of Hong Kong, 1995.<br>Includes bibliographical references (leaves 64-65).<br>ABSTRACT --- p.iii<br>TABLE OF CONTENTS --- p.v<br>LIST OF FIGURES --- p.vii<br>LIST OF TABLES --- p.viii<br>ACKNOWLEDGEMENTS --- p.ix<br>Chapter<br>Chapter I. --- INTRODUCTION<br>The Development of Quality --- p.1<br>Rise of International Quality Standard --- p.2<br>ISO 9000 Quality Standard --- p.3<br>Significance of ISO 9000 --- p.5<br>Maintenance Management --- p.7<br>Project Objective --- p.8<br>Chapter II. --- RESEARCH METHODOLOGY<br>
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Motaung, Leteba Daniel. "Investigation of the factors that affect the service quality delivery implementation, benchmarking Translux and Greyhound using the Servqual model." Thesis, 2012. http://hdl.handle.net/10210/6207.

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M.B.A.<br>The aim of this study is to investigate the factors that affect the service quality delivery implementation, benchmarking Translux and Greyhound, using the SERVQUAL model. 4 1.3 Objectives The study has the following objectives: 1.3.1 to determine the different customer-orientated approaches; 1.3.2 to investigate insights into the concept of marketing studies that support customer orientation; 1.3.3 to ascertain how to implement a customer-orientated approach in the industry; and 1.3.4 to determine the gaps between Translux and Greyhound service delivery and customer expectations. An
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"A case study of quality management of software applications for management information systems in Hong Kong." Chinese University of Hong Kong, 1994. http://library.cuhk.edu.hk/record=b5888053.

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by Ng Mei Po Mabel.<br>Thesis (M.B.A.)--Chinese University of Hong Kong, 1994.<br>Includes bibliographical references (leave 51-52).<br>ABSTRACT --- p.ii<br>TABLE OF CONTENTS --- p.iii<br>Chapter<br>Chapter I. --- INTRODUCTION --- p.1<br>Chapter II. --- PROBLEM IN FOCUS --- p.3<br>Chapter III. --- SCOPE OF STUDY --- p.7<br>Chapter IV. --- RESEARCH METHODOLOGY --- p.8<br>Chapter V. --- ORGANISATION OF INFORMATION TECHNOLOGY SERVICES DEPARTMENT --- p.8<br>Function --- p.8<br>Mission --- p.8<br>Organisation Structure --- p.8<br>Personnel Schedule --- p.8<br>Requests for Computerisation
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"中國內地教育質量保障體系中的教師專業責任及其建構". 2013. http://library.cuhk.edu.hk/record=b5884241.

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王麗佳.<br>"2013年8月".<br>"2013 nian 8 yue".<br>Thesis (Ph.D.)--Chinese University of Hong Kong, 2013.<br>Includes bibliographical references (leaves 297-310).<br>Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web.<br>Abstract in Chinese and English.<br>Wang Lijia.
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"中国大陆教育质量保障系统中的教研员: H市教研员的角色、身份与能动性变迁的研究". 2012. http://library.cuhk.edu.hk/record=b5549338.

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问责已经成为教育改革与研究的关键词。无论是西方还是中国,都把建立问责机制视作提高教育质量的重要举措。从教育问责的社会基础出发,国家是公共教育的主要资助者或协调者,他们通过教育视导来保证公共教育质量。但是教育视导人员在当下教育质量保障系统中发挥何种作用,其能动性与职业承诺如何,尚未有充分的研究。中国大陆的教研室作为地方教学质量保障机制,表现出双栖性的职能:教育问责和教师发展。身处其中的教研员如何诠释角色?他们与政府的关系如何,在多大程度上能致力于教师发展?身份建构理论有助于回答上述问题。故本研究以形态衍生理论为视角,选取H市教研员为个案,探讨其在教育质量保障体系中的角色、身份与能动性。<br>本项质性研究主要通过访谈、观察和文件收集获取资料。共计访谈教研员30名,教育行政领导3名,教师9人。研究者还参与了教研员的集体会议、听评课、教研组展示等活动,观察、记录了教研员的日常工作;并收集了教研员的工作计划,工作简报,教研室内部杂志等文献资料。在转录完所有资料后,利用Nvivo8软件进行编码、解码,建立群组、抽取概念,最终形成论文。研究发现如下:<br>首先,监督、管理、指导、研究是教研员角色的主要组成部分。在公共教育发展的不同阶段,他们的角色应行政之要求会进行重新排列、组合,内涵也所有发展。其中,来源于优秀教师的教学质量保障人员最先发展起来的是指导职能,因其依附在教育视导系统内部,遂产生
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