Dissertations / Theses on the topic 'Qualità normativa'

To see the other types of publications on this topic, follow the link: Qualità normativa.

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the top 50 dissertations / theses for your research on the topic 'Qualità normativa.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Browse dissertations / theses on a wide variety of disciplines and organise your bibliography correctly.

1

Raffoni, Laura. "Redazione del manuale della qualità per l'Azienda Renova SRL secondo la normativa UNI EN ISO 9001:2000." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2009. http://amslaurea.unibo.it/463/.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Bugli, Beatrice. "Evoluzione della normativa internazionale per l'analisi sensoriale applicata agli oli vergini di oliva." Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2017. http://amslaurea.unibo.it/14379/.

Full text
Abstract:
In questa tesi viene presentato un excursus della normativa comunitaria esistente in materia di olio prodotto dalle olive, con particolare riferimento all’evoluzione della regolamentazione riguardante l’analisi organolettica. Nello specifico, il secondo capitolo è dedicato alla descrizione compositiva di questo prodotto, con particolare riguardo a quegli aspetti che lo caratterizzano a livello organolettico e che sono oggetto di valutazione durante l’analisi sensoriale. Sono state anche considerate le diverse categorie merceologiche secondo le quali l’olio viene commercializzato, alcune delle quali destinate al consumatore, altre destinate all’industria. Il successivo capitolo, invece, è incentrato sulla metodologia sensoriale e sulla sua evoluzione negli anni, a tutela del prodotto e del consumatore (ad esempio il regolamento che riguarda le caratteristiche sensoriali degli oli a denominazione di origine protetta DOP ed indicazione geografica protetta IGP), focalizzando l’attenzione sulle modifiche normative avvenute a livello europeo (regolamenti comunitari) ed internazionale (documenti emanati dal Consiglio Oleico Internazionale, COI). L’ultimo paragrafo della tesi fa riferimento ad uno dei più recenti documenti del Consiglio Oleico Internazionale (COI/T.28/Doc. n. 1 Rev.1 2017) che è in pratica un insieme di linee guida di controllo della qualità per i laboratori sensoriali, nel quale si delineano le fasi per ottenere la conformità ai requisiti previsti dalla norma ISO/IEC 17025:2005 per l'accreditamento dei laboratori di test sensoriali, con particolare riferimento agli oli d'oliva vergini.
APA, Harvard, Vancouver, ISO, and other styles
3

Zani, Carlotta. "Contributi allo sviluppo del sistema di gestione integrato qualità sicurezza e ambiente di un'azienda multiservizi: applicazione della normativa Emission Trading e certificazione OHSAS 18001." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2010. http://amslaurea.unibo.it/959/.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Lanza, Marianna. "Consapevolezza e qualità in process: applicazine della UNI ISO/TS 16949:2009 nel reparto produttivo di pressatura in Sinteris Spa." Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2016. http://amslaurea.unibo.it/11808/.

Full text
Abstract:
Lo studio nasce dalla necessità di verificare l’applicazione di alcuni punti della ISO/TS 16949:2009 nel reparto di pressatura dell’azienda. Era importante valutare il livello di consapevolezza dei dipendenti relativamente al problema qualità in un’azienda automotive. Perciò, a partire dalla normativa, è stata fatta un’Indagine di Consapevolezza tra tutti i dipendenti il cui lavoro ha influenza sulla qualità del processo produttivo e del prodotto realizzato. Inoltre, serviva controllare se la logistica del reparto di pressatura fosse adeguata per permettere agli operatori di svolgere al meglio l’ autocontrollo, ossia un controllo in process delle quote geometriche e dimensionali durante la produzione di serie. È stata verificata l’adeguatezza delle unità di carico per la movimentazione dei prodotti, sia a livello logistico che di carico di lavoro per chi le deve movimentare. È risultato che le UdC attualmente in uso, ossia carrelli mossi manualmente, non possono essere sostituite, ma le si può rendere più maneggevoli cambiandone le ruote. Si è studiato il carico di lavoro del reparto di pressatura, per valutare se fosse possibile introdurre misure che diano la possibilità agli operatori di reparto di svolgere i controlli in process con più accuratezza, ipotizzando l’introduzione di una figura specifica, l’Operatore dell’Autocontrollo, che possa occuparsi solo di questo incarico, sollevando gli altri operatori da tale incombenza. Infine, ci si è posti il problema di ridurre l’utilizzo dei carrelli elevatori all’interno del reparto. È risultato necessario mantenerne l’uso per poter garantire la grande flessibilità nella produzione di quest’azienda, ma si è ipotizzato di separare il reparto in due diverse zone al momento del rinnovo del parco macchine, in modo da eliminarne l’utilizzo in una delle due zone e concentrarlo nell’altra, rendendoli indispensabili solo per un determinato tipo di produzione che si svolga in un settore ben definito del reparto.
APA, Harvard, Vancouver, ISO, and other styles
5

GUARDAMAGNA, CHIARA. "I principi generali nell'esperienza giuridica. Prospettive di diritto pubblico dell'economia." Doctoral thesis, Università degli Studi di Milano-Bicocca, 2013. http://hdl.handle.net/10281/42375.

Full text
Abstract:
I principi generali compongono una categoria concettuale indefinita. Per indagarne la posizione e il ruolo nell’esperienza giuridica occorre fare i conti con la loro ambivalente natura di norme che incorporano valori. Infatti, proprio l’essere sospesi tra il puro diritto e la dimensione metagiuridica delle regole assiologiche appartenenti all’etica e alla morale rende i principi generali un unicum difficile da incasellare. A questo unicum, indeterminato fin che si vuole, l’ordinamento attribuisce effetti giuridici. Da qui, ossia dal fatto che il diritto si serva dei principi perché ai principi riconosce delle funzioni, occorre muovere per dare ai principi se non una definizione almeno un senso giuridico. Un senso che va oltre quel che la legge “dice” sui principi generali e si delinea più che altro nella considerazione complessiva del giuridico come sistema unitario, per quanto non sempre ordinato ed omogeneo. Un senso, allora, che si rivela e si riassume nell’utilità che i principi rivestono per e nel sistema giuridico. È l’inadeguatezza del diritto positivo, sempre più frammentato e incerto, ad avvalorare il senso giuridico dei principi generali, quella loro attitudine ad affiancarsi alla norma scritta per migliorarla. Talché, se sul piano dogmatico i principi generali sono concetto trasversale all’intero diritto, ciò nondimeno la loro importanza pratica è tanto maggiore in rapporto a quegli ambiti di disciplina più toccati dall’inflazione legislativa e dalle varie manifestazioni di quella che suole chiamarsi crisi del diritto. Da ciò si deduce la ragione di affiancare i principi generali, argomento classico di teoria generale, allo studio del diritto dell’economia che è tra i settori più colpiti dai fenomeni di ipertrofia della produzione normativa. L’idea di fondo è che nei principi generali sia possibile trovare quell’ancoraggio che la sola norma positiva non è in grado di imprimere all’ordine economico.
APA, Harvard, Vancouver, ISO, and other styles
6

Cota, Vinicius. "Qualidade do leite, antes e depois da Instrução Normativa 51, na região do Médio Piracicaba (MG)." Universidade Federal de Viçosa, 2009. http://locus.ufv.br/handle/123456789/5954.

Full text
Abstract:
Made available in DSpace on 2015-03-26T14:02:14Z (GMT). No. of bitstreams: 1 texto completo.pdf: 227229 bytes, checksum: 65e154a1c6da305ebbed21141d1e5e32 (MD5) Previous issue date: 2009-02-13
The objective is to assess the quality of milk based on the requirements of the Normative Instruction 51 (IN51) to the results of total bacterial count (CBT), somatic cell count (SCC), crude protein (CP) and fat in the period 2004 to 2007, the Cooperative of Rural Producers Alvinópolis Ltda., in 151 properties, totaling 5.436 observations. To better assess the impact of IN51 on milk quality, the periods were subdivided into three: period 1: 01/07/2004 to 30/06/2005; period 2: 01/07/2005 to 30/06/2006; and period 3: 01/07/2006 to 30/06/2007, and was used hierarchical clustering with Euclidean distance average to establish three groups of milk producers based on the volume of monthly production: group A: 11 to 178 liters of milk/day; group B: 208 to 657 liters of milk per day; and group C: 942 to 1,251 liters of milk/day). There was no interaction between time and group of producers to CBT, but there was an influence (P < 0.05) of the group and the period for this variable. Group A was the only one to make difference (P < 0.05) in CBT between the months of the year. The CCS has not decreased between periods. However, the CCS was below the values required by IN51 from 2005 to 2008. There was influence (P < 0.05) for the CCS group, independent of the evaluation period. Assessing the CCS for each group of producers in terms of months, only group A showed significant differences (P < 0.05).There was interaction (P < 0.05) between groups of producers of milk and the periods for protein (CP). Within group A, samples of milk with lower (P < 0.05) concentrations of CP were those of the first period. For the group C, it was observed that in the 3rd period the concentrations of CP were higher (P < 0.05) to the 2nd period; however the observed values of period did not differ in the 1st period. Within the periods, samples of milk from group A had higher (P < 0.05) concentrations of CP in the other groups. There was influence (P < 0.05) groups of milk producers on the concentration of milk fat samples analyzed, regardless of the evaluation period. The milk concentrations of CP and fat were affected (P < 0.05) by months of the year.
Objetivou-se avaliar a qualidade do leite com base nas exigências da Instrução Normativa 51 (IN51) para os resultados de contagem bacteriana total (CBT), contagem de células somáticas (CCS), proteína bruta (PB) e gordura, no período de 2004 a 2007, da Cooperativa dos Produtores Rurais de Alvinópolis Ltda., em 151 propriedades, totalizando 5.436 observações. Para melhor avaliação do impacto da IN51 sobre a qualidade do leite, o período foi subdividido em três: período 1: 01/07/2004 a 30/06/2005; período 2: 01/07/2005 a 30/06/2006; e período 3: 01/07/2006 a 30/06/2007, e utilizou-se agrupamento hierárquico, com distância euclidiana média para estabelecer três grupos de produtores de leite, com base no volume de produção mensal: grupo A: 11 até 178 litros de leite/dia; grupo B: 208 até 657 litros de leite/dia; e grupo C: 942 a 1.251 litros de leite/dia. Não houve efeito da interação entre grupo de produtores e período para CBT, mas houve influência (P < 0,05) tanto dentro do grupo quanto dentro do período para esta variável. O grupo A foi o único a apresentar diferença (P < 0,05) da CBT entre os meses do ano. A CCS não diminuiu entre os períodos avaliados. No entanto, a CCS ficou abaixo dos valores exigidos pela IN51 de 2005 e 2008. Houve influência (P < 0,05) do grupo para CCS, independente do período avaliado. Avaliando a CCS de cada grupo de produtores em função dos meses do ano, apenas o grupo A apresentou diferenças significativas (P < 0,05). Existiu interação (P < 0,05) entre os grupos de produtores de leite e os períodos avaliados para proteína (PB). Dentro do grupo A, as amostras de leite com menor (P < 0,05) concentração de PB foram aquelas do primeiro período. Já para o grupo C, observou-se que no 3o período as concentrações de PB foram superiores (P < 0,05) ao 2o período; no entanto os valores observados deste período não diferiram do 1o período. Dentro dos períodos, as amostras de leite do grupo A, tiveram maiores (P < 0,05) concentrações de PB em relação aos demais grupos. Houve influência (P < 0,05) dos grupos de produtores de leite sobre a concentração de gordura das amostras de leite analisadas, independente do período avaliado. As concentrações de PB e gordura das amostras de leite foram afetadas (P < 0,05) pelo mês do ano.
APA, Harvard, Vancouver, ISO, and other styles
7

Mbenza, Alexandre Seth da Silva. "Quality Manager System (QMS)." Master's thesis, Instituto Politécnico de Setúbal. Escola Superior de Tecnologia de Setúbal, 2019. http://hdl.handle.net/10400.26/31330.

Full text
Abstract:
Relatório de projeto do Mestrado em Informática de Gestão
A evolução tecnológica a nível da indústria e de metodologias utilizadas torna imperativo que as organizações adotem novos mecanismos e que estas novas tecnologias reflitam uma maior eficiência para as mesmas. Neste contexto, as organizações apostam cada vez mais na gestão da qualidade, encarando-o como uma ferramenta eficaz para fazer face à competitividade nacional e internacional. Não menosprezam toda a atividade relacionada com a inovação, mas consideram que é fundamental uma base com qualidade, permitindo assim atingir patamares superiores. O presente relatório visa abordar a metodologia e o processo de implementação das normas internacionais a nível geral. O conhecimento adquirido ao longo do percurso profissional no desenvolvimento de um software, bem como em outras competências intrínsecas, permitiram idealizar o desenvolvimento de uma plataforma capaz de gerir e implementar um sistema de gestão de qualidade. com o intuito de que este seja capaz de evoluir e de ser mantido de forma organizada. Com a implementação da ISO 27001, neste contexto, e após a análise de soluções existentes no mercado e da estrutura de implementação e certificação das normas internacionais, surgiu a necessidade de apresentar uma solução que vise facilitar este mesmo processo e que também ajude na manutenção de um sistema de gestão. Para este desenvolvimento foi necessário efetuar um levantamento de alguns sistemas que já existiam nesta área, sendo que as soluções encontradas no mercado não satisfaziam a necessidade de um sistema de gestão de qualidade. Apesar destas permitirem gerir este tipo de sistemas de qualidade, não estão focadas no processo de implementação e certificação das ISO. Deste modo, o QMS4.0 tem como objetivo minimizar esta lacuna identificada e facilitar o processo interno das empresas.
Technological developments in industry and in the methodologies used make it imperative for organizations to adopt new mechanisms and new technologies and to reflect on greater efficiency. In this context, organizations are increasingly focusing on quality management, seeing it as an effective tool to address national and international competitiveness. They do not underestimate all innovation-related activity, but considering that, a quality base is fundamental, thus allowing to reach higher levels. This report aims to address the methodology and process of implementation of international standards at the general level. The knowledge acquired along the professional career in software development as well as in other intrinsic skills allowed us to idealize the development of a platform capable of managing and implementing a quality management system in order to be able to evolve and to develop. be kept in an organized manner. With the implementation of ISO 27001 in this context, and after the analysis of existing solutions in the market and the structure of implementation and certification of international standards emerged the need to present a solution that aims to facilitate this same process and that also helps in maintaining a system management. For this development, it was necessary to make a survey of some systems that already existed in this area, and the solutions found in the market did not satisfy the need for a quality management system. Although these allow the management of such quality systems, they aren’t focused on the ISO implementation and certification process. This QMS4.0 aims to minimize this identified gap and facilitate this internal process of companies.
APA, Harvard, Vancouver, ISO, and other styles
8

Audry-Weiermann, Marjorie. "La contribution des entreprises à la qualité des aliments : approche normative." Aix-Marseille 3, 2004. http://www.theses.fr/2004AIX32033.

Full text
Abstract:
La qualité des aliments se trouve au coeur des préoccupations des consommateurs comme des pouvoirs publics. La matière révèle également une grande richesse des initiatives privées, tant inividuelles que collectives. Agriculteurs, industriels et distributeurs adoptent une démarche interne et contractuelle de qualité. Des disciplines professionnelles et interprofessionnelles sont élaborées et les produits et services font l'objet de qualifications spécifiques. Les entreprises contribuent ainsi volontairement à la qualité des aliments. La réception juridique de ces initiatives privées apparaît substantielle mais perfectible. Si celles-ci constituent un moyen privilégié de valorisation et de justification, les régles du commerce intracommunautaire et international des aliments génèrent des distorsions de concurrence au détriment des entreprises qui fournissent des efforts qualitatifs, dont l'identification, par l'étiquetage ou la certification, s'avère insuffisante
Food quality is today at the heart of consumers and authorities preoccupations. The subject shows also a great wealth of private initiatives, individual as well as collective. Farmers, industrialists and distributors adopt a quality process and base their contracts on quality research. Professional rules are drawn and products and services are the object of characteristic qualifications. Companies thus wilfully contribute to food quality. The legal reception of those initiatives seems substantial but improvable. These ones are a favourable means of valorisation and justification. However, the rules of European and international food trade cause competitive disadvantages of companies which provide qualitative efforts, since the identification of private initiatives, through lebelling or certification, remains inadequate
APA, Harvard, Vancouver, ISO, and other styles
9

Casadesús, Fa Martí. "La normativa d'assegurament de la qualitat ISO 9000: impacte a les empreses de Catalunya." Doctoral thesis, Universitat de Girona, 2000. http://hdl.handle.net/10803/7709.

Full text
Abstract:
Durant aquests darrers anys hem pogut veure com el concepte de qualitat apareixia amb molta força a casa nostra. En l'àmbit empresarial i possiblement degut a la influència que ha tingut la implicació de les grans empreses en tot aquest moviment, o potser només a la creixent competència de les empreses estrangeres, el petit i mitjà empresari del nostre país s'ha vist obligat a obrir les portes de casa seva al que podríem definir com a la "Cultura de la Qualitat". És evident que en aquesta entrada l'administració també hi ha pres part. Ara bé, sovint aquest missatge a favor de la qualitat ha estat "disfressat" de la tant coneguda normativa ISO 9000. Poc a poc, sota aquestes sigles la gent s'ha fet la distorsionada idea de que això vol dir qualitat i tot el que surti d'això és sinònim de mala qualitat. Així doncs, val realment la pena la implicació en el compliment d'aquestes normes? És realment per això pel que la majoria de les petites i mitjanes empreses del nostre entorn s'han implicat en l'assegurament de la qualitat segons la ISO 9000? I més encara, una vegada han aconseguit el certificat de qualitat n'estan realment satisfetes de les millores que han tingut? O la única millora important és la de la imatge externa de l'empresa? La recerca d'una resposta amb base científica és la que porta al desenvolupament del present treball, omplint el buit que hi ha actualment entre els treballs teòrics i la realitat. Aquesta tesi vol esbrinar quin ha estat l'impacte que hi ha hagut a les empreses catalanes degut a la implicació en la normativa d'assegurament de la qualitat ISO 9000. El mètode de recerca es basarà en una anàlisi de les dades que es recullin d'un treball empíric a realitzar en petites i mitjanes empreses de les comarques de Catalunya. Al primer capítol es defineix exactament quin és l'objectiu d'aquest treball de recerca. Al capítol dos es pot trobar una perspectiva del que ha estat la qualitat en la història i de la gent que ha fet possible que prengués la importància que ara té. La normativa d'assegurament de la qualitat ISO 9000, marc de treball d'aquesta tesi es mereix un capítol apart, el tres. A partir de les hipòtesis a contrastar, i la literatura sobre la gestió de la qualitat, al quart capítol es defineix com es portarà a terme es treball, quedant definit doncs quin serà el treball empíric que s'ha portat a terme. Al cinquè capítol es troben els resultats obtinguts del treball empíric, així com un anàlisi descriptiu d'aquests. Les hipòtesis plantejades es resolen al capítol sisè, mitjançant l'aplicació de la tècnica estadística denominada: "Anàlisi cluster". Aquesta tècnica permetrà veure per a quines agrupacions d'empreses es compleixen les hipòtesis i per quines no, realitzant-se així un estudi més concret de la situació. Finalment al capítol setè és on s'hi troben les conclusions d'aquest treball,analitzant-se també quines poden ser futures línies d'investigació en aquest camp.
APA, Harvard, Vancouver, ISO, and other styles
10

Kato, Talita. "Qualidade da carne de frango: relação com carnes PSE e instrução normativa 210/1998." Universidade Tecnológica Federal do Paraná, 2013. http://repositorio.utfpr.edu.br/jspui/handle/1/622.

Full text
Abstract:
Um dos maiores problemas enfrentados pela indústria processadora é a questão da carne PSE (pale, soft, exudative), que são resultado das condições ante mortem mal conduzidos e estressantes a que são submetidos os animais, provocando um rigor mortis acelerado que afeta as propriedades funcionais. Este trabalho foi dividido em dois experimentos. O primeiro objetivo (experimento 1) foi investigar a relação entre carne PSE de frango e perda de água em carcaças congeladas de supermercados da cidade de Londrina/PR. E o segundo objetivo (experimento 2) foi avaliar o estabelecimento da glicólise em peitos de frango de uma linha de processamento no estado do Paraná, monitorando a formação das carnes PSE durante a instalação do rigor mortis. O experimento 1 foi realizado com 6 carcaças de frango congeladas de 5 marcas adquiridas de supermercados locais (n=30) e foram analisadas em relação ao pH, capacidade de retenção de água (CRA) e Drip test. O experimento 2 foi conduzido em um abatedouro comercial, linhagem Cobb, gênero misto com idade de 47 dias (n=300). pH, temperatura e cor (L*) foram determinados em amostras de peito de carne de frango após 0,17h, 3,5h, 6,5h e 24,0h post mortem, mantidas sob temperaturas de 36,63°C, 5,82°C, 5,81°C e 3,91°C, respectivamente. Os resultados do experimento 1 revelou que das cinco marcas, três apresentaram valores acima de 6,0% de perda de água por descongelamento, sendo que o resultado mais elevado foi obtido para uma amostra que apresentou valores de pH e CRA característicos de carne PSE. Assim, pode-se concluir que o fenômeno PSE promove a liberação de mais água durante o descongelamento levando a uma interpretação errônea da legislação brasileira em relação à liberação de água de carcaças durante o descongelamento. Já para o experimento 2 os resultados mostraram a formação de 0,33%, 0,67%, 9,25% e 24,72% de carnes PSE, indicando que de acordo com os períodos analisados, somente após 24h post mortem é possível determinar a incidência do fenômeno PSE em carnes de peito de frango sob condições comerciais.
An important issue faced by poultry industry is the processing of meat known as PSE (pale, soft, exudative), which are a result of ante mortem conditions misguided and stressful to the animals that are submitted, causing an accelerated rigor mortis affects the functional properties. This study was divided into two experiments. The first objective (Experiment 1) was to investigate the relationship between PSE meat chicken and water loss in frozen carcasses supermarkets in Londrina/PR. And the second objective (experiment 2) was to evaluate the establishment of glycolysis in chicken breasts in a processing line in the state of Paraná, monitoring the formation of PSE meat during rigor mortis. Experiment 1 was carried out with 6 frozen chicken carcasses of 5 brands acquired local supermarket (n = 30) and were analyzed for pH, water holding capacity (WHC) and Drip test. Experiment 2 was conducted in a commercial slaughterhouse, Cobb lineage, mixed gender aged 47 days (n = 300). pH, temperature and color (L *) was determined in samples of chicken breast meat after 0,17h, 3,5h, 6,5h and 24.0h post mortem stored at temperatures of 36,63°C, 5,82°C, 5,81°C to 3,91°C, respectively. The results of experiment 1 showed that the five brands, three had values above 6.0% of water loss by thawing, and the highest value was obtained for a sample that showed pH and CRA characteristic of PSE meat. Thus, it can be concluded that the PES phenomenon promotes the release of water during the thawing more leading to an erroneous interpretation of Brazilian laws related to the release of water from carcasses during thawing. As for Experiment 2 results showed the formation of 0,33%, 0,67%, 9,25% and 24,72% for PSE, indicating that according to the periods analyzed, only after 24h post mortem is possible determine the incidence of the phenomenon in PSE meat chicken breast under commercial conditions.
APA, Harvard, Vancouver, ISO, and other styles
11

Guimarães, Anicézio José Da Silveira. "Avaliação da qualidade do leite cru refrigerado em relação ao enquadramento legal e o efeito da sazonalidade sobre o preço pago aos produtores." Universidade Federal de Goiás, 2017. http://repositorio.bc.ufg.br/tede/handle/tede/6986.

Full text
Abstract:
Submitted by Luciana Ferreira (lucgeral@gmail.com) on 2017-03-21T15:26:57Z No. of bitstreams: 2 Dissertação - Anicézio José Da Silveira Guimarães - 2017.pdf: 1539465 bytes, checksum: b9439c568716432c687b903a7777b394 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)
Approved for entry into archive by Luciana Ferreira (lucgeral@gmail.com) on 2017-03-21T15:27:15Z (GMT) No. of bitstreams: 2 Dissertação - Anicézio José Da Silveira Guimarães - 2017.pdf: 1539465 bytes, checksum: b9439c568716432c687b903a7777b394 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)
Made available in DSpace on 2017-03-21T15:27:15Z (GMT). No. of bitstreams: 2 Dissertação - Anicézio José Da Silveira Guimarães - 2017.pdf: 1539465 bytes, checksum: b9439c568716432c687b903a7777b394 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2017-02-21
Milk is a highly nutritious agricultural product and the basis of a productive chain that generates employment and income, but its quality is historically deficient and seasonal in several regions of Brazil, affected mainly by climatic variations and production conditions. In order to improve the quality of this raw material, control measures and incentives have been implemented by the dairy sector, such as normative instructions and payment for quality. Regulatory criteria are very strict, but if milk quality is not legally satisfactory, it may not only affect industrial yield but also food security and producer remuneration. Thus, this study aims to evaluate the quality of raw milk refrigerated in relation to the legal framework and the effect of its seasonality on the price paid to producers. Results of monthly analyzes of fat, lactose, protein, total dry stratum (TDS), dry defatted stratum (DDS), somatic cell count (SCC) and total bacterial count (TBC) of 35,245 samples of milk from expansion tanks of the Catalan/GO Microregion. The averages were analyzed for variance and Tukey's test (p≤0.05) for comparison of means, considering the effects of the months, seasons and periods (dry and rainy) of the year, besides the legal parameters and model of Parameters for Milk Quality Payment (PMQP). According to legal parameters, the quality of refrigerated raw milk from expansion tanks was not adequate, as approximately 25% of the samples presented legal disagreement. The total bacterial count (TBC) was the only requirement whose geometric means were above the maximum limits allowed, and the somatic cell count (SCC) was reduced in the percentage of samples in legal compliance in the temporal period. The quality of the milk was better in the months of April to June (autumn) and in the dry period of the year, when it presented high physicochemical composition and reduced microbiological composition in relation to the other periods. Considering the 'Parameters for Milk Quality Payment' (PMQP) proposed in this study, the seasonality of milk quality influenced the price paid to producers, providing a subsidy of 3.8% to 6.9% in their remuneration. The biggest bonuses occurred in April and May, in the fall and dry period of the year, being the major contributions of fat and protein, while TBC caused a penalty. The results show that the main problems of the quality of refrigerated raw milk are those related to hygiene in the production and maintenance of the product and express the relevance of programs that penalize the goals not reached, but which also subsidize the quality of milk as an incentive for producers to produce Of good quality milk. Future studies are expected to be closer to the dairy farms and producers in order to guide and justify appropriate quality improvement programs for this raw material.
O leite é um produto agropecuário altamente nutritivo e base de uma cadeia produtiva geradora de emprego e renda, porém, sua qualidade é historicamente deficiente e sazonal em várias regiões do Brasil, afetada principalmente pelas variações climáticas e condições da produção. Visando melhoria da qualidade desta matéria-prima, medidas de controle e incentivos têm sido implementadas por órgãos do setor lácteo, tais como, instruções normativas e pagamento por qualidade. Os critérios normativos são bastante rígidos, mas caso a qualidade do leite não seja legalmente satisfatória, pode prejudicar não só o rendimento industrial, como também a segurança alimentar e a remuneração do produtor. Assim, este estudo tem por objetivo avaliar a qualidade do leite cru refrigerado em relação ao enquadramento legal e o efeito da sua sazonalidade sobre o preço pago aos produtores. Utilizou-se resultados de análises mensais de gordura, lactose, proteína, estrato seco total (EST), estrato seco desengordurado (ESD), contagem de células somáticas (CCS) e contagem bacteriana total (CBT) de 35.245 amostras de leite de tanques de expansão da Microrregião de Catalão/GO, coletadas entre 2006 a 2015. Submeteu-se as médias à análise de variância e teste de Tukey (p≤0,05) para comparação de médias, considerando-se efeitos dos meses, das estações e dos períodos (seco e chuvoso) do ano, além dos parâmetros legais e modelo de Parâmetros para Pagamento por Qualidade do Leite (PPQL). De acordo com os parâmetros legais, a qualidade do leite cru refrigerado de tanques de expansão não se apresentou adequada, pois cerca de 25% das amostras apresentaram desconformidade legal. A contagem bacteriana total (CBT) foi o único requisito cujas médias geométricas ficaram acima dos limites máximos permitidos, já a contagem de células somáticas (CCS) sofreu redução do percentual de amostras em conformidade legal, no período temporal. A qualidade do leite foi melhor nos meses de abril a junho (outono) e no período seco do ano, quando apresentou elevada composição físico-química e reduzida composição microbiológica em relação aos demais períodos. Considerando-se os 'Parâmetros para Pagamento por Qualidade do Leite' (PPQL) proposto neste estudo, a sazonalidade da qualidade do leite influenciou o preço pago aos produtores, proporcionando bonificação de 3,8% a 6,9% em sua remuneração. As maiores bonificações ocorreram em abril e maio, no outono e período seco do ano, sendo as maiores contribuições da gordura e proteína, enquanto a CBT causou penalização. Os resultados apontam como principais problemas da qualidade do leite cru refrigerado os relacionados à higiene na obtenção e manutenção do produto e expressam a relevância de programas que penalizam pelas metas não alcançadas, mas que também bonificam pela qualidade do leite como incentivo aos produtores para a produção do leite de boa qualidade. Estudos futuros devem se aproximar das unidades exploradoras do leite e dos produtores, a fim de nortear e fundamentar programas adequados de valorização da qualidade desta matéria-prima.
APA, Harvard, Vancouver, ISO, and other styles
12

Audry-Weiermann, Marjorie. "La contribution des entreprises à la qualité des aliments : approche normative /." Aix-en-Provence : Presses universitaires d'Aix-Marseille, PUAM, 2005. http://catalogue.bnf.fr/ark:/12148/cb39991059x.

Full text
APA, Harvard, Vancouver, ISO, and other styles
13

BACCHIOCCHI, ELISA. "Il linguaggio visivo nell'apparato normativo del Piano per il perseguimento della qualità formale e sociale dell'abitare." Doctoral thesis, Università Politecnica delle Marche, 2009. http://hdl.handle.net/11566/242366.

Full text
APA, Harvard, Vancouver, ISO, and other styles
14

Curry, Michael. "IT effectiveness efforts as predictors of organizational outcomes : a normative model for assessing IT quality." Thesis, University of Manchester, 2014. https://www.research.manchester.ac.uk/portal/en/theses/it-effectiveness-efforts-as-predictors-of-organizational-outcomes-a-normative-model-for-assessing-it-quality(1870560e-74dd-451b-9419-428dc208a21d).html.

Full text
Abstract:
Information technology (IT) is a key enabler of modern business practices, yet reliably effective IT systems remain a significant challenge for many organizations. The consequences when systems fail to behave as expected becomes ever-more problematic as IT dependence grows. Therefore, methods for assessing IT effectiveness and generating actionable recommendations for improvement are key drivers of success. For this reason, large organizations often adopt IT best practice frameworks such as COBIT, ITIL or ISO/IEC standards which can offer greater assurances of IT effectiveness. However smaller organizations are rarely able to adopt these frameworks due, in part, to resource constraints, and a preference to eschew authoritative practices in favour of informal guides to action. Consequently, a significant research gap is the lack of IT effectiveness approaches for organizations unable or unwilling to adopt formal IT best practice frameworks. This thesis presents an alternative norms-based approach to IT effectiveness which some organizations might find more suitable. Norms are informal beliefs (e.g. ‘using a complex password helps safeguard data’) which motivate behaviours and can often be expressed using non-technical language. We review the literature to formulate a predictive model connecting norms to IT quality. Employing a scientific methodology defensible on philosophical grounds and accepted research practices, we distil a set of IT effectiveness norms from the COBIT 4.1 IT governance framework and adapt theories of motivation to justify our assertion that IT effectiveness norms can motivate actions. Our work is signficant in its formulation of an alternative approach for assessing IT operations and improving organizational IT outcomes. Our survey instrument –validated in four studies, which include a non-profit and government organization, multiple small businesses, a large pharmaceutical company and a university –is a light-weight and reliable assessment tool. Our predictive model is able to explain 26% of observed variance, and can offer actionable and non-technical insights which can improve organizational outcomes. A norms-based approach may bring many of the same IT effectiveness benefits offered by formal IT best practices into organizations, such as small businesses, which lack the resources for their implementation. This approach may also help bridge important communication gaps between IT professionals and others in the organization by providing a different, less technical perspective for framing, assessing, diagnosing, and communicating about IT processes.
APA, Harvard, Vancouver, ISO, and other styles
15

Lisato, Laura Camilla. "Costruzione del Sistema Qualità in un laboratorio di ingegneria tissutale: aspetti operativi e normativi, gestione del miglioramento continuo." Doctoral thesis, Università degli studi di Padova, 2010. http://hdl.handle.net/11577/3426554.

Full text
Abstract:
The aim of this thesis is the development of a Quality System in a tissue engineering laboratory. Implementing a Quality Management System (QMS) in a tissue engineering laboratory, as in any other production activity of goods or services, means to efficiently organize and systematically control all activities that help to ensure the quality of the product and satisfy the needs of users. The "Quality Management System" of any organization is defined as the organizational structure, responsibilities, procedures, processes and resources for implementing quality management, including all activities which directly or indirectly contribute to quality. In the QMS of a tissue engineering laboratory should be necessarily included the technical requirements, with special focus on the aspects related to product safety, crucial if the result of research is applied in humans. For this purpose, an extensive search of the legislation regulating the matter and of related technical standards and guidelines, both European and Italian, has been accomplished. With the publication of Regulation (EC) No 1394/2007 of 13 November 2007, engineered tissues are now considered advanced therapy medicinal products, so in this thesis are detailed the related legal references, with particular regard to: origin of cells and tissues; good manufacturing practice (GMP); structure of facilities for aseptic production; qualification and validation; patient, product and its raw materials traceability; clinical trials; efficacy and adverse reactions control; risk management system. As a basis for a Quality Management model, ISO 9000 standard has been considered. This model is based on the principles of quality management that lead to continous performance improvement. The aspects of quality management according to ISO 9000 (quality of process) and GMP (quality of product), are largely overlapping and partially complementary. Compliance with GMP and ISO 9000 certification contributes to increase the overall safety of products, ensuring through external audits of independent institutions the reliability of the work. The suitability of engineered tissue to implant is in fact the result of a series of quality controls not only on the engineered product, but also on the whole system, so to achieve the monitoring of the whole process.
Scopo del lavoro di tesi è lo sviluppo di un Sistema Qualità in un laboratorio di ingegneria dei tessuti. Introdurre un Sistema di Gestione per la Qualità (SGQ) in un laboratorio di ingegneria tissutale, come in ogni altra attività di produzione di beni o servizi, significa organizzare in maniera efficiente e controllare sistematicamente tutte le attività che concorrono a garantire il livello qualitativo del prodotto e soddisfare le esigenze degli utilizzatori. Per “Sistema di Gestione per la Qualità” di una qualsiasi organizzazione si intende la struttura organizzativa, le responsabilità, le procedure, i processi e le risorse destinati ad attuare la gestione della qualità, comprese tutte le attività che, direttamente o indirettamente, contribuiscono alla qualità. Nel SGQ di un laboratorio di ingegneria tissutale devono essere necessariamente inseriti anche i requisiti tecnici, con particolare riguardo gli aspetti relativi alla sicurezza del prodotto, fondamentali se il risultato della ricerca è applicato sull’uomo. E’ stata effettuata a questo scopo una estesa ricerca della legislazione che regola la materia, sia europea che italiana, e delle relative norme tecniche e linee guida. Con la pubblicazione del Regolamento (CE) n. 1394/2007 del 13 novembre 2007 i tessuti "ingegnerizzati" sono attualmente considerati medicinali per terapie avanzate, pertanto nel lavoro di tesi sono stati approfonditi i relativi riferimenti normativi, con particolare riguardo a: provenienza delle cellule e dei tessuti umani; buona pratica di fabbricazione (GMP); struttura degli impianti per produzione in asepsi; qualifica e convalida; tracciabilità del paziente, del prodotto e delle sue materie prime; sperimentazione clinica; controllo dell’efficacia e delle reazioni avverse; sistema di gestione del rischio; formazione del personale. Come base per un modello di Gestione per la Qualità è stata considerata la norma ISO 9000, fondata sui principi di gestione per la qualità che guidano al miglioramento continuo delle prestazioni. Gli aspetti di gestione della qualità secondo le ISO 9000 (qualità di processo) e GMP (qualità di prodotto), sono in gran parte sovrapponibili e in parte complementari. La conformità alle norme GMP e la certificazione ISO 9000 contribuiscono ad accrescere la sicurezza complessiva dei prodotti, garantendo tramite le verifiche esterne di Enti indipendenti l'affidabilità del lavoro svolto. L'idoneità del tessuto ingegnerizzato all'impianto è, infatti, il risultato di una serie di controlli di qualità non solo sul prodotto ingegnerizzato, ma su tutto il sistema, in modo da ottenere il monitoraggio dell'intero processo.
APA, Harvard, Vancouver, ISO, and other styles
16

Cauchard, Lionel. "Les collèges d’experts et la fabrique de la normalisation technique. Hybridation Normative et Performation de la Haute Qualité Environnementale (HQE) des Bâtiments en France." Thesis, Paris Est, 2010. http://www.theses.fr/2010PEST3009/document.

Full text
Abstract:
La thèse analyse le processus de genèse et d'institutionnalisation de la démarche HQE, ainsi que ses effets performatifs sur les marchés et les systèmes d'acteurs dans le secteur de la construction en France.La démarche HQE a été initiée en 1992, par le Plan Construction et Architecture (PCA), placé sous l'autorité du Ministère de l’Équipement et du Logement, avec la création d'un collège d'experts sur le thème de la qualité environnementale (QE) des bâtiments. Sur la base des travaux du PCA, une association HQE est créée en octobre 1996 et le premier référentiel officiel de la démarche HQE est publié en novembre 1997. Il établit sous la forme de 14 cibles les principales caractéristiques qui permettent de limiter les impacts d'une opération de construction sur l'environnement extérieur, tout en préservant le confort et la santé des habitants à l'intérieur des bâtiments. Ce premier référentiel est traduit en décembre 2004, en norme officielle par un comité de l'Agence Française de Normalisation (AFNOR) puis, en février 2005, en référentiel privé de certification, spécifié pour les bâtiments tertiaires, par le Centre Scientifique et Technique du Bâtiment (CSTB).A travers l'étude historique de la trajectoire de la démarche HQE, la thèse rend compte de l'importante hybridation qui caractérise la « carrière » des dispositifs de normalisation technique. D'un problème public (Gusfield 1981) mis à l'agenda politique (Cobb & Elder 1972) par les autorités publiques au début des années 1990, la QE des bâtiments fait l'objet d'un travail de traduction (Callon 1986) et d'appropriation (Gusfield 1989) par un collège d'experts. La constitution d'un monde social commun (Strauss 1992) et d'une représentation commune (Fligstein 1997), suite à la création de l'association HQE et la publication du premier référentiel officiel, permet à la démarche HQE de s'imposer progressivement auprès des acteurs politiques, sociaux et économiques comme le standard français de la QE des bâtiments. Alors que le modèle économique du bâtiment est centré sur la concurrence par les prix, les « concepteurs » de la démarche HQE, en faisant la promesse aux professionnels (van Lente 1993, van Lente & Rip 1998) d'établir une économie de la qualité (Karpik 1989, 1995), parviennent à leur faire accepter la traduction du standard de la démarche HQE en norme française (NF) homologuée et en référentiel privé de certification.L'analyse met en exergue l'emprise exercée, par un collège d'experts, sur la fabrique de la normalisation technique ainsi que les tensions entre acteurs et professionnels autour de la transformation de l'architecture marchande du bâtiment (Fligstein 2001). L'étude de la démarche HQE montre ainsi le rôle politique joué par les collèges d'experts (Olshon 1993) qui, en participant à la création de nouveaux domaines de compétences et de règles marchandes, performent les modèles économiques (Callon 1998), que ce soit par l'instauration d'une économie de la qualité (Karpik 1989 & 1995, Musselin 1996), l'évolution des dispositifs collectifs de calcul et des business models (Callon & Muniesa 2003, Barrey 2006) la mise en place d'un marché de la prescription (Hatchuel 1995) ou encore, en reconfigurant les juridictions au sein des écologies professionnelles (Abbott 1988)
This research discusses the emergence, the formalization and the institutionalization processes of the Environmental High Quality (HQE) Buildings' standard in France.In 1992, the Environmental High Quality (HQE) approach was initiated in a workgroup of the Ministry of Housing and supported by public administration sector. An HQE Association was created in 1996 to promote and develop the approach. It was conceived as a “standard-based organization with the purpose of supporting one certain standard” (Brunsson & Jacobsson 2000: 50). Thus the HQE association's first mission was to create a reference defining environmental building quality that, in turn, would allow for a common language among actors in this field. The first version of the HQE standard is published in 1997 by the Association. It specified building characteristics, its tools and other elements of the building process, controlling the exterior environmental impacts and creating healthy conditions inside houses. In 2005, the certification of the HQE approach is launched. Progressively the certification of the HQE approach met a great success both in the public and private se ctors. Finally, in less than fifteen years this approach became the French standard of the Environmental Quality of Buildings.Standardization is not just a technical process but “thoroughly political process” (Olshan 1993: 320). Standards set the question about the political role played by experts in the performation of markets (Callon 1998). We claim that a research focused on the standardization-making is relevant to explain knowledge dynamics and markets innovation.Following the emergence of new environmental rules in the French building sector allows us to analyse the process of “standardization-making” by collective professional actors. Three main conclusive findings can be stressed :- The process of « standardization-making » don't essentially take place within the official standardization Agencies (as AFNOR). Collective professional actors take an important part in the process of “standardization-making” by operating as “institutional entrepreneurs” in emerging fields.- Within the process of “standardization-making”, collective professional actors fix new jurisdictions to shape the system of profession (notably the jurisdiction of Architect is reduced by the HQE advisors).- Standardization performs the markets by introducing and legitimating new rules and creating new Business Models (notably with the certification process)
APA, Harvard, Vancouver, ISO, and other styles
17

Winck, César Augustus. "Perfil das propriedades leiteiras em Santa Catarina e sua relação com a adequação às normas brasileiras de qualidade do leite Lages SC." Universidade do Estado de Santa Catarina, 2007. http://tede.udesc.br/handle/handle/791.

Full text
Abstract:
Made available in DSpace on 2016-12-08T16:24:03Z (GMT). No. of bitstreams: 1 PGCV07MA023.pdf: 744484 bytes, checksum: 772fd248a65a313f8aa4d81844397124 (MD5) Previous issue date: 2007-10-18
The Normative Instruction 51/2002 of MAPA (NI 51) defined technical regulations forthe production, identity and quality of the several types of milk. Total Bacterial Count (TBC) and Somatic Cell Count (SCC) are important parameters to evaluate the microbiological quality of the milk and the health of the mammary gland, respectively, being part of a group of quality attributes that include composition, sensorial aspects and absence of drugs and chemical residues. The aim of this work was to evaluate the adaptation of dairy farms to the limits established for TBC and SCC and the influence of the socioeconomics and cultural conditions of the dairy farmers on it, their perception about the NI 51 and the use of milking techniques. A diagnosis research throughout the application of a structured questionnaire for 166 dairy farmers of Meio-oeste and Alto Vale do Itajaí regions, State of Santa Catarina, from April to September of 2006, was performed. The results, of the percentage of months that TBC and SCC surpassed the limit of NI 51were analyzed by logistic regression. The farmers are, in their majority, small producers, with 97,6 liters of milk/day on the average, and 70% of the farms up to 30 hectares. On the average, tank TBC for producer surpassed 1.000.000 of UFC/ml in 70,3% of the months and SCC was higher than 1.000.000/ml in 14,8% of the months. The size of the farm and milk yield had no effect on the adaptation to NI 51 for SCC (P > 0,05). However, farms with more than 200 litres/day presented smaller percentage of months out of the patterns for TBC (P < 0,05). The degree of satisfaction of farmers with the activity as well as the fact of the milk being or not the main economic activity had no effect on the adaptation to the legislation (P > 0,05). Farmers with higher level of scholarity had better results for SCC and TBC. Farms with manual milking (33,5% of the farms) had better results for TBC and worse for SCC. Udder preparation before milking did not affect the results for SCC, but farmers that use pre-dipping had better results for TBC (P < 0,01). Milk cooling in bulk tanks or in milk cans had no effect on milk quality, even so both were better than freezer or refrigerator (P < 0,01). The majority of the farmers had little knowledge about the norms of milk quality and they did not have a clear perception of their consequences. It was concluded that most of the dairy farms of the researched areas, are adapted to the established by NI 51 for SCC, but not for TBC, and the socioeconomics and cultural conditions had a minor effect. The use of correct hygiene techniques improves the adaptation to the legislation, what does not happen with the simple acquisition of equipments (Milking equipment and bulk tank). The current level of information of the farmers about milk quality is not enough to guarantee product with quality according the limits established by the present normative
A Instrução Normativa 51/2002 do MAPA (IN 51) definiu regulamentos técnicos para a produção, identidade e qualidade dos diversos tipos de leite. A Contagem Bacteriana Total (CBT) e a Contagem de Células Somáticas são importantes parâmetros para avaliar a qualidade microbiológica do leite, sendo parte do conjunto de atributos de qualidade que incluem também composição, aspectos sensoriais e ausência de drogas e resíduos químicos. O objetivo da pesquisa foi avaliar a adequação das propriedades ao limite máximo para CBT e CCS e a influência da condição sócio-econômico-cultural do produtor, da sua percepção sobre a IN 51, e do emprego de técnicas de manejo de sobre a mesma. Realizouse uma pesquisa diagnóstica através da aplicação de questionário estruturado a 166 produtores de leite das regiões Meio-oeste e Alto Vale do Itajaí do Estado de Santa Catarina, no período de abril a setembro de 2006. Os resultados dos questionários sobre a percentagem de meses em que a CBT e a CCS ultrapassavam o limite da IN 51, foram analisados por regressão logística. Os produtores entrevistados caracterizam-se, em sua maioria, como pequenos produtores, comercializando em média 97,6 litros de leite/dia, sendo que 70% das propriedades tinham até 30 hectares. Em média, a CBT de tanque por produtor ultrapassou 1.000.000 de UFC/ml em 70,3% dos meses e a CCS foi maior que 1.000.000 em 14,8% dos meses. O tamanho da propriedade e o volume de leite comercializado não influenciaram a adequação da mesma ao estabelecido na IN 51 para CCS (P > 0,05). Porém, produtores com mais de 200 litros/dia apresentaram menor percentagem de meses fora dos padrões estabelecidos para CBT (P < 0,05). O grau de satisfação do produtor com a atividade leite bem como o fato do leite ser ou não a principal atividade econômica da propriedade não influenciaram a adequação à legislação (P > 0,05). Porém, produtores com maior nível de instrução escolar tiveram melhores resultados para CCS e CBT. As propriedades com ordenha manual (33,5% dos produtores) tiveram resultados melhores para CBT e piores para CCS. Preparação do úbere antes da ordenha não afetou os resultados de CCS, mas os produtores que utilizam pré-imersão das tetas em desinfetantes tiveram resultados melhores para CBT (P < 0,01). O resfriamento do leite em resfriadores de imersão ou expansão não afetou a qualidade do leite, porém ambas foram melhores do que o resfriamento com freezer ou refrigerador (P < 0,01). Os produtores, em sua maioria, possuem pouco conhecimento sobre a normatização de qualidade do leite e não apresentam uma percepção clara sobre as conseqüências da mesma em suas propriedades. Conclui-se que a maioria das propriedades leiteiras das regiões pesquisadas se adequam ao estabelecido pela IN 51 para CCS, mas não para CBT, sendo pequena a influência das condições sócio-econômico-culturais dos produtores. A utilização de técnicas corretas de higiene de ordenha e dos equipamentos melhora a adequação dos produtores à legislação, o que não ocorre com a simples aquisição de equipamentos (ordenhadeira mecânica e resfriador por expansão direta). O nível atual de informação dos produtores sobre as exigências de qualidade do leite não é suficiente para garantir a obtenção de um produto dentro dos limites estabelecidos pela normatização
APA, Harvard, Vancouver, ISO, and other styles
18

Waite, Kathryn Mary. "Exploration of normative and predictive expectations of bank web site features : a tale of two task scenarios." Thesis, University of Edinburgh, 2009. http://hdl.handle.net/1842/4299.

Full text
Abstract:
The aim of this thesis is to explore differences between consumer expectations of web site functionality in the context of online banking in terms of whether the task under consideration is information seeking or account access and whether the expectation is predictive or normative. The Internet has emerged as a new and distinct information source. Statistics show that the Internet is used extensively by companies for information provision and in general by consumers for information acquisition. The context of this study is the financial services sector where online service provision is increasing to meet consumer demand. Numerous studies into online banking seek to identify the attributes of successful financial services web sites but the focus of these studies has been on account management rather than information search activity. Yet, there is limited research into whether consumer evaluative criteria differ when deciding to adopt a bank’s web site as a source of information as compared to use as a channel for account access. Regardless of task focus, the rationale behind theory of adoption models is that, if after trial, web site performance does not match expectations then the consumer will decide that the web site does not contain features of value and will not continue to use it. Expectations are conceptually close to, but not the same as, beliefs and have been defined as both the anticipation of future outcomes (predictive expectation) and the desire for the occurrence of future outcomes (normative expectation). Since the only type of evaluation a consumer may hold about an untried technology is expectation, several technology adoption models use expectations as referent states however the focus of research to date has been on contrasting expectation with postadoption perception. This thesis follows an approach developed by Sirgy (1984) that utilises different levels of expectation. Normative and predictive expectations are used not only as a referent state but also as a perceived state thus providing an understanding of the expectation “gaps” of users and non-users. A two-phase methodology was used. First a preliminary study based on a convenience sample of 253 students was used to generate a range of expectation statements relating to online information search. Second a web-survey was administered to 10,000 Internet users to explore differences in normative (should) expectations and predictive (will) expectations across a set of system quality and information quality attributes in two task scenarios: information search and online bank account access. This thesis identifies differences and points of similarity across task scenario. It shows that across task scenario there are statistically significant and practically substantive differences in terms of attributes that reduce risk, enable two-way communication and the provision of product information.
APA, Harvard, Vancouver, ISO, and other styles
19

KIBRIT, EDUARDO. "Análise de requisitos normativos para o desenvolvimento e a implementação de um sistema de gestão da qualidade em instalações e atividades nucleares brasileiras." reponame:Repositório Institucional do IPEN, 2008. http://repositorio.ipen.br:8080/xmlui/handle/123456789/11605.

Full text
Abstract:
Made available in DSpace on 2014-10-09T12:53:46Z (GMT). No. of bitstreams: 0
Made available in DSpace on 2014-10-09T13:58:54Z (GMT). No. of bitstreams: 0
Dissertação (Mestrado)
IPEN/D
Instituto de Pesquisas Energéticas e Nucleares - IPEN-CNEN/SP
APA, Harvard, Vancouver, ISO, and other styles
20

Rivera, Barzola Johnny Luis, and Huillca Raul Paucar. "Sistema de control de la normativa sanitaria y pronóstico de eventos aplicado a la industria de bebidas." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/655456.

Full text
Abstract:
El presente proyecto nace ante la necesidad de un sistema que permita cumplir la normativa sanitaria de la empresa de bebidas Wislan. El proyecto usa tecnologías innovadoras como el pronóstico de eventos y la validación por geolocalización para cumplir con la normativa impuesta por la Dirección General de Salud Ambiental. Teniendo, así como objetivo principal del proyecto desarrollar un sistema que permita identificar los riesgos, inspeccionar los principales procedimientos, analizar la información y pronosticar eventualidades referentes a la producción y calidad alimentaria de Wislan. Este documento está dividido en ocho capítulos. Los primeros dos capítulos describen los fundamentos teóricos del proyecto, la propuesta de solución detallada (con los objetivos específicos, situación problemática y problemas a resolver) y el análisis comparativo; entre otros puntos también relevantes. El tercer y cuarto capítulo exponen el modelado del negocio, donde se incluyen las reglas de negocio, modelo de casos de uso del negocio, análisis de casos de uso de negocio, especificación detallada de los casos de uso del negocio, actividades a automatizar, requerimientos funcionales y no funcionales, modelos de casos de uso de sistema y especificación detallada de los casos de uso de sistema. Todo esto realizado bajo la metodología RUP. Finalmente, el quinto, sexto y séptimo capítulo pormenorizan la arquitectura de software propuesta, teniendo detalle de las diferentes vistas, los patrones de programación utilizados, las políticas y normativas de calidad esgrimidas y presentando los objetivos – generales y específicos - específicos de calidad. Asimismo, dedicamos el último capítulo a gestión del proyecto donde realizamos el registro de interesados, EDT y cronograma del proyecto.
This project was born out of the need for a system that allows compliance with the health regulations of the Wislan beverage company. The project uses innovative technologies such as event forecasting and geolocation validation to comply with the regulations imposed by the General Directorate of Environmental Health. Thus, the main objective of the project is to develop a system that allows identifying risks, inspecting the main procedures, analyzing information and forecasting eventualities related to Wislan's food production and quality. This document is divided into eight chapters. The first two chapters describe the theoretical foundations of the project, the detailed solution proposal (with the specific objectives, problematic situation and problems to be solved) and the comparative analysis; among other relevant points. The third and fourth chapters expose business modeling, including business rules, business use case model, business use case analysis, detailed specification of business use cases, activities to automate, requirements functional and non-functional, system use case models, and detailed specification of system use cases. All this done under the RUP methodology. Finally, the fifth, sixth and seventh chapters detail the proposed software architecture, taking into account the details of the different views, the programming patterns used, the quality policies and regulations put forward and presenting the objectives - general and specific - specific to the quality. Likewise, we dedicate the last chapter to project management where we carry out the registry of interested parties, EDT and project schedule.
Tesis
APA, Harvard, Vancouver, ISO, and other styles
21

Hadamitzky, Sebastian [Verfasser]. "Demokratische Qualität in Deutschland : Ein input-orientiertes Modell zur Beseitigung normativer Defizite / Sebastian Hadamitzky." Baden-Baden : Nomos Verlagsgesellschaft mbH & Co. KG, 2016. http://d-nb.info/1106288548/34.

Full text
APA, Harvard, Vancouver, ISO, and other styles
22

Ribeiro, Kesia Pereira. "Análise da relação umidade/proteína em filés PSE (pale, soft, exudative) de frangos em conformidade com a instrução normativa 32/2010." Universidade Tecnológica Federal do Paraná, 2015. http://repositorio.utfpr.edu.br/jspui/handle/1/1382.

Full text
Abstract:
Com o aumento da produtividade de carne de aves é necessário compreender melhor as alterações tecnológicas que podem ocorrer na carne, pois a sua aparência é um fator crítico na hora da escolha do alimento pelo consumidor. A ocorrência de carnes PSE (Pale, Soft, Exudative) está relacionada a mudanças bioquímicas que ocorrem no músculo durante o desenvolvimento do rigor mortis, devido ao acelerado declínio do pH e alta temperatura da carcaça (+-35°C) que causam desnaturação das proteínas e compromete suas propriedades funcionais. O objetivo deste trabalho foi analisar a relação umidade/proteína em peito de frango sem osso sem pele (filés) PSE e verificar sua relação com a legislação brasileira para teor de água em cortes. Foram analisados 410 filés de diferentes linhagens de frango de corte (Hubbard, Cobb, Ross e AP91). A classificação foi baseada nas medidas de pH e cor após 24 horas post mortem, sendo que filés com pH≤5,8 e luminosidade (L*)≥53 foram classificados como PSE e pH>5,8 e 44With the increase of poultry productivity is needed to better understand the technological changes that may occur in meat, because its appearance is a critical factor when choosing the food by the consumer. The occurrence of PSE meat (Pale, Soft, Exudative) is related to biochemical changes that occur in muscle during development of rigor mortis, due to the rapid decline of pH and high temperature of the carcass (+ -35 ° C) that cause denaturation proteins and compromises their functional properties. The objective of this study was to analyze the relationship moisture / protein in chicken breast without skin without bone (fillets) PSE and verify its relationship with the Brazilian legislation for water content in cuts. We analyzed 410 fillets from different broiler strains (Hubbard, Cobb, Ross and AP91). The classification was based on pH and color measurements after 24 hours post-mortem, and fillets with pH≤5,8 and lightness (L *)≥53 were classified as PSE and pH>5.8 and 44
APA, Harvard, Vancouver, ISO, and other styles
23

Adrianantenaina, Paul. "Régulation normative des médicaments de haute technologie/biotechnologie dans la Communauté européenne (1987-2000)." Bordeaux 2, 2000. http://www.theses.fr/2000BOR2P034.

Full text
APA, Harvard, Vancouver, ISO, and other styles
24

Arali, Ellen Veruska Teobaldo. "Instrução normativa nº 32/2010 do Ministério da Agricultura, Pecuária e Abastecimento - MAPA: análise do texto, forma de interpretação e obtenção dos resultados." Universidade Tecnológica Federal do Paraná, 2014. http://repositorio.utfpr.edu.br/jspui/handle/1/1104.

Full text
Abstract:
O Brasil continua se destacando como um dos maiores produtores de carne de frango do mundo, ocupando a liderança no ranking mundial de exportadores de carne de aves, o que torna o segmento cada vez mais competitivo e os consumidores cada vez mais exigentes e rigorosos no que diz respeito à qualidade e controle para evitar qualquer tipo de fraude. Com o intuito de coibir a prática das fraudes e desvios de qualquer natureza, o Ministério da Agricultura, Pecuária e Abastecimento (MAPA) através do Departamento de Inspeção de Produtos de Origem Animal (DIPOA) propôs através da implantação dos Programas de Autocontrole, o Programa de Prevenção e Controle da Adição de Água aos Produtos – PPCAAP. Este Programa deu origem a novas legislações específicas para avaliar o teor de umidade em cortes de frango, uma vez que a legislação anterior contemplava apenas o controle em carcaças através do Método de gotejamento (Dripping Test). A legislação não é clara no que diz respeito ao método oficial utilizado para estabelecer os parâmetros para avaliação do teor de água em cortes de frango e existe uma preocupação muito grande das empresas em conseguir padronizar os processos produtivos, a fim de evitar que os desvios de processo possam levar a erros e prejudicar a confiabilidade da empresa e de seus produtos, sendo necessário que estes parâmetros sejam revistos para a padronização do teste. Com esta finalidade, este trabalho objetiva o estudo aprofundado da legislação, bem como a interpretação dos dados e dos resultados obtidos. Para este experimento foram utilizadas 81 amostras de peito de frango, das quais 41 estavam sem ossos e sem a pele e 40 amostras com ossos e pele. Em todas as amostras foram analisados os teores de umidade e de proteínas, bem como a relação umidade/proteína. Foi possível observar que nas amostras de peito sem ossos e sem pele os resultados foram satisfatórios e permanecem dentro dos limites estabelecidos pela legislação, enquanto que nas amostras de peito com osso e pele, embora os resultados obtidos encontram-se dentro dos limites de intervalo de confiança desta amostragem, os valores obtidos para umidade obedecem uma curva normal, enquanto que os valores obtidos para proteínas já não o fazem, fato este, que pode estar relacionado com a moagem dos ossos juntamente com a carne no momento da análise, elevando os teores de proteína nas amostras. Desta forma, conclui-se que se faz necessária uma revisão da Instrução Normativa 32/2010 para melhor descrição da metodologia para quantificação de proteínas e umidade mais especificamente no que diz respeito ao tipo de material utilizado e a forma detalhada de como a amostra deverá ser processada para posterior análise.
Brazil remains notable as one of the largest producers of poultry in the world, even taking the lead in the global ranking of exporters of poultry meat, which makes the increasingly competitive segment and increasingly demanding consumers and stringent with regard to quality control and to avoid any kind of fraud. In order to curb the practice of fraud and misappropriation of any kind, the Ministry of Agriculture, Livestock and Supply (MAPA) through the Department of Inspection of Animal Products (DIPOA) proposed through the implementation of Self-Control Program, the Program Prevention and Control of Water Addition to Products - PPCAAP. This program gave rise to new specific legislation to assess the moisture content in chicken cuts, since previous legislation contemplated only control carcasses through the drip method (Dripping Test). The law is unclear with regard to the official method used to establish the parameters for evaluation of the total water content contained in chicken cuts and there is a great concern that the enterprises can standardize processes in order to prevent process deviations can lead to errors and harm the reliability of the company and its products, it is necessary that these be reviewed and may be the standardization of the test. To this end, this work aims to further study of legislation and the interpretation of data and results. 81 samples of chicken breast, of which 41 were boneless and without skin and 40 with bone and skin samples were used for this experiment. In all samples the moisture and protein, as well as moisture / protein ratio were analyzed. After completion of the experiment and statistical analysis it was observed that the samples of breast boneless and skinless results were satisfactory and remain within the limits established by law, while the samples of breast with bone and skin, although the results obtained are within the limits of the confidence interval for this sampling, the values obtained for normal humidity satisfy the curve, while the values obtained for proteins do not have, a fact which can be related to the bone milling with meat, increasing the protein content in the samples. Thus, it is concluded that a review of Instruction 32/2010 for a description of the methodology for quantification of proteins, and more specifically humidity with respect to the type of material used and the detailed shape of the specimen as it is necessary to be processed for further analysis.
APA, Harvard, Vancouver, ISO, and other styles
25

Milani, Marceli Pazini. "QUALIDADE DO LEITE EM DIFERENTES SISTEMAS DE PRODUÇÃO, ANOS E ESTAÇÕES CLIMÁTICAS NO NOROESTE DO RIO GRANDE DO SUL." Universidade Federal de Santa Maria, 2011. http://repositorio.ufsm.br/handle/1/5711.

Full text
Abstract:
Coordenação de Aperfeiçoamento de Pessoal de Nível Superior
The objective was to evaluate the milk quality coming from Region Northwest Rio Grande Sul, under different technology levels, from October 2007 to September 2010, at different seasons. The variables were fat, protein, lactose, total solids, somatic cell count (SCC) and total bacterial count (TBC) of milk. Data were analyzed using mixed model with repeated measure data, having the effect of fixed production system, years and seasons, and random effect dairy farm designated in each production system. The results were compared with the standard required by Normative Instruction 51 (NI 51) of 18 September 2002 (Minisério da Agricultura, Pecuária e Abastecimento). There were significant differences between the systems of production for fat and total bacterial count milk, with higher values in non specialized system. All variables were influenced by season, featuring in the autumn, fat, protein, total solids and higher TBC. The lactose content was influenced by the production system, presenting the most specialized and smaller in the not specialized, and the season, being higher in winter and lower in autumn. There was a high percentage of samples in disagreement with the NI 51 to TBC and SCC, especially those belonging to dairy farm partially and not specialized.
Foi avaliada a qualidade do leite oriundo da Mesorregião Noroeste do Rio Grande do Sul, sob distintos níveis tecnológicos, no período de outubro de 2007 a setembro de 2010, nas diferentes estações do ano. As variáveis analisadas foram gordura, proteína, lactose, sólidos totais, contagem de células somáticas (CCS) e contagem bacteriana total (CBT) do leite. Os dados foram analisados por meio de modelo misto com medida repetida no tempo, tendo como efeito fixo os sistemas de produção, anos e estações do ano, e efeito aleatório a unidade produtora de leite (UPL) designada em cada sistema de produção. Os resultados foram comparados com o padrão exigido pela Instrução Normativa 51 (IN 51) de 18 de setembro de 2002 (Ministério da Agricultura, Pecuária e Abastecimento). Observou-se diferenças significativas entre os sistemas de produção para os teores de gordura e contagem bacteriana total do leite, com valores superiores no sistema não especializado. Todas as variáveis tiveram influência da estação do ano, apresentando, no outono, teor de gordura, proteína, sólidos totais maior e CBT menor. O teor de lactose foi influenciado pelo sistema de produção, apresentando-se maior no especializado e menor no não especializado, assim como pela estação do ano, sendo maior no inverno e menor no outono. Observou-se uma porcentagem alta de amostras em desacordo com a IN 51, para CBT e CCS, principalmente as pertencentes a UPL`s do sistema semi e não especializado.
APA, Harvard, Vancouver, ISO, and other styles
26

Van, Blerk Elsabè Johanna. "Employee commitment and its impact on process quality in a manufacturing concern / Elsabè van Blerk." Thesis, North-West University, 2012. http://hdl.handle.net/10394/9222.

Full text
Abstract:
The aim of this study was to evaluate employee commitment to achieve the primary objective, which was to evaluate employee commitment towards product and process quality. Employees who are engaged in their work and committed to their organisations give companies crucial competitive advantages – including higher productivity, better quality products and lower employee turnover. A thorough literature study was conducted by using the views of different authors and combining them. The concept of quality was defined by making use of the five quality gurus; Deming, Juran, Feigenbaum, Crosby and Ishikawa. The fourteen principles of quality, developed by Deming, were presented in Table 2.1. These principles had the goal of increased productivity, with less rework, less waste of manpower and material resources, resulting in a reduction of costs, to in turn give the organisation greater market share and ultimately better competitive position, by improving the overall quality of an organisation’s work processes. The concept of employee and organisational commitment was defined, and from this study it is evident that employee commitment towards the company is positive and therefore should have a positive effect on their operating environment. The product process flow for this manufacturing concern were discussed to give an overall view of the production processes used in this organisation. An empirical study was completed using a questionnaire survey to determine employee commitment at a manufacturing concern in Gauteng. The questionnaire used for this study was designed to focus on commitment towards internal quality only, to specifically evaluate employee perspective towards product quality, as well as the commitment towards the organisation. Analysis of the responses showed the questionnaire to be reliable and valid. Respondents indicated that they are committed towards the organisation in general across all constructs, but a lack in management trust was a predominant sentiment. The quantitative analysis showed that after a factor analysis was done on the two sections of the questionnaire, four factors for each section were considered as meaningful. These factors were: Affinity, quality awareness, autonomy and corporate image (employee commitment - section B) and employee commitment, task performance, job satisfaction and contextual performance (company relationship – section C). This indicated strong employee commitment towards the organisation. The qualitative results had four areas that all respondents felt needed some attention, and loaded negative towards the organisation. These were HR (trust in management, competency, communication and company culture), skills development, employee development and BBBEE. Thus, drawing conclusions from quantitative results alone could give a company a false sense of employee commitment towards the company and therefore overlook the importance of the roles that employees play in executing strategic plans. Conclusions regarding the findings of the research study were presented and recommendations for this organisation were made. These recommendations are merely a guideline that correlates directly to the empirical analysis made. The research study was evaluated against the primary and secondary objectives with the conclusion that both were achieved.
Thesis (MBA)--North-West University, Potchefstroom Campus, 2013.
APA, Harvard, Vancouver, ISO, and other styles
27

Nyangwa, Unathi. "The Rey Auditory Verbal Learning Test : normative data for the Xhosa-speaking population and analysis of the influence of the quality of education." Thesis, University of Fort Hare, 2017. http://hdl.handle.net/10353/6270.

Full text
Abstract:
Objective. The aim of this study was to develop and establish norms for the Rey Auditory Verbal Learning Test (RAVLT) for Xhosa speaking adults with a grade 11 or 12 qualification obtained from a previously disadvantaged educational background in the Eastern Cape. Method. The sampleconsisted of a non-clinical group of South African Eastern Cape Xhosa speaking adults (N = 40), aged 19-40, with Grade 11 or 12 level of education received in former Department of Education and Training (DET) schools. Independent t-test analyses were used to compare test performance ofmale and female research subjects; to compare young adults versus older adult age categories and to compare performance between rural and urban research subjects. In addition, differences between the SA RAVLT norms imitative from this study compared to the Australian standardisation on the young adult category was measured. Results. The findings revealed no statistical significant influence of age; sex or rural and urban schooling among the disadvantaged population of the Eastern Cape on RAVLT performance. Additionally, differences on test performance between research-subjects from South Africa compared to Australian research subjects was evident with Australian research subjects performing better on all the sub-components of the RAVLT measure. Conclusions. It is concluded that clinicians will be able to use the RAVLT with more confidence with this educationally disadvantaged Xhosa speaking population. These RAVLT normative data should not be generalised to other languages; other race groups, or other age categories of individuals other than the ones represented in this study.
APA, Harvard, Vancouver, ISO, and other styles
28

DEL, BOLGIA MONICA. "Indoor environmental quality and occupants' comfort:a comprehensive understanding of humans' perception and adaptiveness." Doctoral thesis, Università degli Studi di Roma "Tor Vergata", 2016. http://hdl.handle.net/2108/202241.

Full text
Abstract:
Abstract In recent years, a number of studies in the realm of Indoor Environmental Quality have been set to better understand occupants’ perception and behaviour phaenomena. Differences in people’s perception of the indoor environment, personal preferences with regard to the air quality, thermal and visual comfort, as well as physiological, psychological, cultural, economic and sociological aspects could have a relevant impact on the building energy performance. At the same time, indoor environmental conditions could considerably affect health, productivity and comfort of people. Due to the dual nature of this problem, on one hand a recent increase in efforts toward developing dependable models of occupants’ presence and interactions with building control systems has been observed; on the other hand, more strictly regulations have been introduced and new standards have been developed in order to ensure an even higher quality of indoor environmental conditions. However, due to the complexity of multiple interacting factors, there is a lack of knowledge focusing on a holistic comprehension of users’ sensation and behaviour. The present contribution undertakes an empirically-based study in the area of Indoor Environmental Quality and represents an attempt to provide an additional contribution in the fields of humans’ perception and adaptiveness. For this purpose, two significantly different building typologies were investigated: the first one is a mechanically cooled and heated classroom at the University of Rome “Tor Vergata”, with “passive” occupants and a short-term monitoring and surveys; the second one is a naturally ventilated office area at the Vienna University of Technology, with “active” occupants and a long-term high-resolution monitoring. Starting from raw data, comparisons and structured analysis were carried out. This allowed for objective and subjective assessments of the indoor environmental conditions across different seasons (summer and winter periods), occupants’ conditions (steady state or transient) and system operations (ventilation system on/off). The results generally shed light on the complexity in the evaluation of the indoor environmental conditions related to inhabitants’ comfort perception in buildings. The main critical issue lies in the “noise” generated by the simultaneous presence of a large set of possible factors influencing users’ perception and behaviour. As a consequence of the subjective nature of human perception, the generated occupants’ behaviours are not easy to predict. Despite it is anything but trivial to identify unambiguous and clear “signals” of individual causal factors, it is hard to quantify their “weight” and relative importance. Even under deeply different boundary conditions (conditioned building versus naturally ventilated building, mediterranean versus continental climate, pronounced differences in the cultural, social and economic backgrounds of occupants), the obtained results mainly reveal consistent common outcomes and allowed for some general considerations: the higher the hygro-thermal comfort satisfaction, the higher the Indoor Air Quality perceived. As a Abstract iv consequence, a limited awareness in the perception of the real Indoor Air Quality, expressed in terms of air exchange rate and conventionally represented by the carbon dioxide concentration, has been observed, especially when the overall indoor environmental conditions were perceived as comfortable. This bias related to the human subjective perception represents a significant matter, not only in terms of comfort evaluation and control-action behaviours, but also in terms of effects on occupants’ health and well-being and the risks connected to the long-exposure to indoor air pollution. Future research in this scientific area are mainly related to the development of more reliable occupancy-related models for building applications and simulations, based on the improvement of a more comprehensive understanding of humans’ perception and behaviour phaenomena. The further broadening of knowledge in this field, coupled with the development of more accurate regulations and standards focused on the rational use of energy, represents an important challenge in the context of the future sustainable development.
APA, Harvard, Vancouver, ISO, and other styles
29

Kibrit, Eduardo. "Análise de requisitos normativos para o desenvolvimento e a implementação de um sistema de gestão da qualidade em instalações e atividades nucleares brasileiras." Universidade de São Paulo, 2008. http://www.teses.usp.br/teses/disponiveis/85/85131/tde-11062008-102402/.

Full text
Abstract:
O presente trabalho identifica, caracteriza e analisa os requisitos normativos para o desenvolvimento e a implementação de um sistema de gestão da qualidade em instalações e atividades nucleares brasileiras. Os requisitos estabelecidos nas normas IAEA GS-R-3, IAEA GS-G-3.1, IAEA DS 349, NBR ISO 9001:2000 e CNEN-NN-1.16 são analisados criticamente. Uma matriz de correspondência entre as normas aplicáveis é apresentada e são identificados os tópicos relacionados entre elas. As normas IAEA GS-R- 3, IAEA GS-G-3.1 e IAEA DS 349 definem requisitos genéricos para estabelecer, implementar, avaliar e melhorar continuamente um sistema integrado de gestão em instalações e atividades nucleares nos países membros da IAEA. A NBR ISO 9001:2000 estabelece requisitos genéricos para a implementação de um sistema de gestão da qualidade em organizações de todos os tipos. A norma CNEN-NN-1.16 estabelece os requisitos regulamentares para sistemas e programas de garantia da qualidade de instalações nucleares, para o licenciamento e operação destas instalações no Brasil. A norma IAEA GS-R-3 que substitui o código IAEA 50-C-Q introduz o conceito de \"Sistema Integrado de Gestão\" para a área nuclear, em preferência aos conceitos de \"Garantia da Qualidade\" e \"Gestão da Qualidade\". Esta nova abordagem acompanha a tendência atual de incorporar requisitos de segurança, saúde, meio ambiente, proteção física, qualidade, econômicos e outros em um único sistema de gestão. Exemplos de sistemas de gestão da qualidade implementados por organizações nucleares brasileiras e por organizações nucleares de outros países são analisados e considerados na discussão dos resultados do trabalho.
The present work identifies, characterizes and analyses the normative requirements for the development and implementation of quality management systems in Brazilian nuclear installations and activities. The requirements established in standards IAEA GS-R-3, IAEA GS-G-3.1, IAEA DS 349, NBR ISO 9001:2000 e CNEN-NN-1.16 are critically analyzed. A correlation matrix of the applicable standards is presented and the related topics among them are identified. The standards IAEA GS-R-3, IAEA GS-G-3.1 and IAEA DS 349 define general requirements for establishing, implementing, assessing and continually improving an integrated management system in nuclear installations and activities, in IAEA member countries. The standard NBR ISO 9001:2000 establishes general requirements for the implementation of a quality management system in all kinds of organizations. The standard CNEN NN-1.16 establishes the regulating requirements for the quality assurance systems and programs of nuclear installations, for licensing and authorization for operation of these installations in Brazil. The standard IAEA GS-R-3 that replaces the code IAEA 50-C-Q introduces the concept of \"Integrated Management System\" for the nuclear area, in preference to the concepts of \"Quality Assurance\" and \"Quality Management\". This new approach is aligned with the current tendency incorporating requirements of quality, safety, health, environment, security, economics and other in a unique management system. Examples of quality management systems implemented by Brazilian nuclear organizations and by nuclear organizations outside Brazil are analyzed and considered in the discussion of results.
APA, Harvard, Vancouver, ISO, and other styles
30

Cauchard, Lionel. "Les collèges d'experts et la fabrique de la normalisation technique. Hybridation Normative et Performation de la Haute Qualité Environnementale (HQE) des Bâtiments en France." Phd thesis, Université Paris-Est, 2010. http://tel.archives-ouvertes.fr/tel-00593753.

Full text
Abstract:
La thèse analyse le processus de genèse et d'institutionnalisation de la démarche HQE, ainsi que ses effets performatifs sur les marchés et les systèmes d'acteurs dans le secteur de la construction en France.La démarche HQE a été initiée en 1992, par le Plan Construction et Architecture (PCA), placé sous l'autorité du Ministère de l'Équipement et du Logement, avec la création d'un collège d'experts sur le thème de la qualité environnementale (QE) des bâtiments. Sur la base des travaux du PCA, une association HQE est créée en octobre 1996 et le premier référentiel officiel de la démarche HQE est publié en novembre 1997. Il établit sous la forme de 14 cibles les principales caractéristiques qui permettent de limiter les impacts d'une opération de construction sur l'environnement extérieur, tout en préservant le confort et la santé des habitants à l'intérieur des bâtiments. Ce premier référentiel est traduit en décembre 2004, en norme officielle par un comité de l'Agence Française de Normalisation (AFNOR) puis, en février 2005, en référentiel privé de certification, spécifié pour les bâtiments tertiaires, par le Centre Scientifique et Technique du Bâtiment (CSTB).A travers l'étude historique de la trajectoire de la démarche HQE, la thèse rend compte de l'importante hybridation qui caractérise la " carrière " des dispositifs de normalisation technique. D'un problème public (Gusfield 1981) mis à l'agenda politique (Cobb & Elder 1972) par les autorités publiques au début des années 1990, la QE des bâtiments fait l'objet d'un travail de traduction (Callon 1986) et d'appropriation (Gusfield 1989) par un collège d'experts. La constitution d'un monde social commun (Strauss 1992) et d'une représentation commune (Fligstein 1997), suite à la création de l'association HQE et la publication du premier référentiel officiel, permet à la démarche HQE de s'imposer progressivement auprès des acteurs politiques, sociaux et économiques comme le standard français de la QE des bâtiments. Alors que le modèle économique du bâtiment est centré sur la concurrence par les prix, les " concepteurs " de la démarche HQE, en faisant la promesse aux professionnels (van Lente 1993, van Lente & Rip 1998) d'établir une économie de la qualité (Karpik 1989, 1995), parviennent à leur faire accepter la traduction du standard de la démarche HQE en norme française (NF) homologuée et en référentiel privé de certification.L'analyse met en exergue l'emprise exercée, par un collège d'experts, sur la fabrique de la normalisation technique ainsi que les tensions entre acteurs et professionnels autour de la transformation de l'architecture marchande du bâtiment (Fligstein 2001). L'étude de la démarche HQE montre ainsi le rôle politique joué par les collèges d'experts (Olshon 1993) qui, en participant à la création de nouveaux domaines de compétences et de règles marchandes, performent les modèles économiques (Callon 1998), que ce soit par l'instauration d'une économie de la qualité (Karpik 1989 & 1995, Musselin 1996), l'évolution des dispositifs collectifs de calcul et des business models (Callon & Muniesa 2003, Barrey 2006) la mise en place d'un marché de la prescription (Hatchuel 1995) ou encore, en reconfigurant les juridictions au sein des écologies professionnelles (Abbott 1988).
APA, Harvard, Vancouver, ISO, and other styles
31

Buhigas, i. Cardó Maria Rosa. "Evolución de la calidad de los medicamentos fabricados industrialmente en España en base a las exigencias de la normativa del registro farmacéutico. Desde 1850 hasta la situación actual." Doctoral thesis, Universitat de Barcelona, 2012. http://hdl.handle.net/10803/78147.

Full text
Abstract:
1) Hipótesis Evidenciar que estudiando la evolución de las exigencias de calidad requeridas para la solicitud de autorización de un medicamento, según la documentación oficial publicada y diversas publicaciones o documentos coetáneos, se puede describir cómo ha evolucionado la calidad de los medicamentos. 2) Objetivos Como objetivo principal estudiar la evolución a lo largo del tiempo de los requerimientos de calidad para los expedientes de solicitud de autorización de los medicamentos y su relación con la calidad de los mismos. Como objetivo secundario evidenciar la influencia de circunstancias excepcionales de la propia sociedad, o comportamientos inesperados de algún medicamento. 3) Metodología Análisis de la legislación publicada en España referente al Registro Farmacéutico desde 1850, comparando las referencias a la calidad de cada documento con las de la legislación inmediatamente anterior destacando lo que representa un avance. Consulta de revistas y documentos no publicados. Discusión de la evolución de la calidad relacionándola con el contexto político-social del país. El trabajo se ha estructurado en cuatro partes marcadas por hechos que han comportado cambios en los procedimientos de registro. Como final se aporta una aproximación al futuro inmediato. 4) Resultados y conclusiones Primera parte: Hasta 1855 no se podía hablar de medicamentos sino de remedios secretos. La Ley de 28 de Noviembre de 1855 estableció la obligación de declarar los remedios a la Autoridad Sanitaria. El Real Decreto de 1919 estableció el Registro Farmacéutico y la asignación del número de registro. El Real Decreto de 1924 lo actualizó sin avanzar en la calidad. Entre 1924 y 1944 de produjo un estancamiento tanto en normativa como en calidad, debido a la guerra civil y al bloqueo internacional. La Ley de Bases de 1944 anunciaba una reforma que aún tardó en producirse. Segunda parte: El Decreto 2464/1963, representó un gran avance en las exigencias de calidad para el registro introduciendo cambios tanto en la forma como en el fondo. Entre este Decreto y la Orden 12 de agosto se concretaron muchas exigencias de calidad. Diez años después el Decreto 1416/1973 introdujo de nuevo grandes cambios. Al final del periodo, la Ley 25/90 del medicamento introdujo nuevos conceptos como Garantía y los avales de un experto. Tercera parte: En un período de 4 o 5 años, se sucedieron grandes avances. Se produjo la integración en la Comunidad Europea, lo que implicó muchos cambios regulatorios y de procedimiento difíciles de asumir. La adaptación a la legislación comunitaria se produjo a través del Real Decreto 1564/1992 y, especialmente, el Real Decreto 767/1993. Cuarta parte: No es un período de cambios bruscos sino que los cambios son los que se van produciendo en toda la Comunidad Europea entre ellos la creación de la Agencia Europea para la Evaluación de Medicamentos. En cuanto al procedimiento se produce la aparición en el año 2000, de la directriz ICH M4, Documento Técnico Común (CTD) que cambia la organización del expediente. Como epílogo se intenta describir hacia adonde pueden dirigirse los cambios en un futuro próximo. 5) Conclusiones El estudio de la legislación relativa al registro de medicamentos desde el punto de vista de los requerimientos de calidad, permite evidenciar la evolución de la propia calidad del medicamento. La legislación y paralelamente la calidad del medicamento han evolucionado en España con una alternancia de períodos muy fructíferos con otros de total inactividad. Algunos hechos fortuitos y totalmente inesperados han tenido una influencia considerable tanto positiva como negativa en la evolución de la calidad. Los expedientes de registro son un elemento de referencia fundamental para conocer la calidad de un medicamento en un momento determinado.
“Evolution of the quality of medicinal products industrially manufactured in Spain based on regulatory requirements for pharmaceutical registration. Since 1850 to the current situation”. 1) Hypothesis To demonstrate that by studying the evolution of quality requirements for the application for authorization of a medicinal product, according to the official documents and several contemporary publications or documents it is possible to describe the evolution of medicines quality. 2) Objectives The main objective is to study the evolution of quality requirements in the application files for authorization of medicinal products as well as the relationship with their quality. A secondary objective is to highlight the influence of exceptional circumstances due to socio-political context or unexpected behaviour of a medicinal product on the quality. 3) Methodology Analysis of the legislation published in Spain concerning the Pharmaceutical Registration since 1850, comparing the references to the quality in each document with those in the immediately previous legislation and highlighting all aspects that represent progress. Search in journals and unpublished documents. Discuss about the evolution of the medicinal products quality taking into account the socio-political context of the country. This memory is structured in four parts marked by events that involved changes in registration procedures. As a final approach, some considerations about the near future are provided. 4) Results and Discussion Part One: Until 1855 there were no medicines only secret remedies. The Law of November 28, 1855 set the obligation to declare all remedies to the Health Authority. The Royal Decree of 1919 created the Pharmaceutical Registration and assigned a registration number to each product. The Royal Decree of 1924 updated it without any progress in quality. Between 1924 and 1944 due to Civil War and the international blockade there was a stagnation period in regulations as well as in quality. The Law of 1944 announced a reform but still took a while in coming. Part Two: The Decree 2464/1963 represented a breakthrough in the quality requirements for registration through changes in form and substance. Between this Decree and the Order of August 12 many quality requirements were implemented. Ten years later the Decree 1416/1973 introduced major changes again. At the end of the period, the Medicines Law 25/90 introduced new concepts as quality assurance and expert reports. Part Three: In a four- or five-year period, significant advances occurred. The integration into the European Community took place and that involved many regulatory and procedural changes difficult to assume. The adaptation to EU legislation came through the Royal Decree 1564/1992 and, especially, Royal Decree 767/1993. Part Four: There are no sudden changes in this period but changes that occur throughout the European Community including the creation of the European Agency for the Evaluation of Medicinal Products. As for the procedure, in 2000 the ICH M4 Guideline, Common Technical Document (CTD) occurred, changing the organization of the file. As an epilogue, an attempt is made to describe the direction that changes can take in the near future. 5) Conclusions The study of the legislation on the registration of medicinal products from the perspective of quality requirements makes evident the evolution of the quality of the product itself. Legislation and medicinal products quality in parallel, evolved in Spain alternating very fruitful periods with others of total inactivity. Some totally unexpected and unforeseen events had a considerable influence both positive and negative on quality evolution. Registration files are an essential reference to determine the quality of a medicinal product at a given time.
APA, Harvard, Vancouver, ISO, and other styles
32

Dubuis, Amanda. "Les droits du patient en droit de l'Union Européenne." Thesis, Aix-Marseille, 2015. http://www.theses.fr/2015AIXM1078.

Full text
Abstract:
Les droits du patient sont de plus en plus fréquemment évoqués par les institutions de l’Union, ce qui peut surprendre tant ce sujet est éloigné des préoccupations initiales des Communautés. À défaut de compétence juridique spécifique, ce sont à la fois la voie des droits fondamentaux et celle du marché intérieur qui ont été exploitées. L’intérêt pour ce domaine est tel qu’il existe désormais un véritable foisonnement normatif (composé tant de sources déclaratoires qu’obligatoires) affectant l’accessibilité et l’intelligibilité. La réflexion conduit donc à proposer une codification visant à simplifier la lisibilité des droits du patient reconnus par le droit de l’Union. La théorie des droits fondamentaux permet par ailleurs de déterminer si les prérogatives reconnues constituent ou non de véritables droits subjectifs. Cet intérêt pour les droits du patient contribue à l’effectivité de leur protection. Toutefois, en raison de la répartition des compétences entre l’Union et les États membres, apparaît un double niveau d’effectivité : la dimension transfrontalière des soins est particulièrement propice à la réalité des droits consubstantiels à cette situation, tandis que l’effectivité est plus nuancée pour ceux sans lien spécifique avec la mobilité. La réflexion s’est alors orientée vers la question du perfectionnement de l’effectivité, dont les perspectives sont plus ou moins positives selon la nature de l’obligation que les droits font naître pour leurs destinataires. Cette analyse conduit in fine à une réflexion sur l’existence d’un statut juridique du patient en droit de l’Union et à des propositions destinées à renforcer la place du patient et le respect de ses droits
Patients and their rights have been increasingly talked about within EU institutions, which may surprise as this subject is so remote from the Communities’ original focus. In the absence of specific legal competence, both fundamental rights and the internal market have been tapped into by EU institutions. There is so much interest in this field that there now exists a real profusion of norms (consisting of both soft and hard law sources) impacting upon the accessibility and intelligibility. Our analysis eventually offers a codification whose ambition is to make patients’ rights as recognised by EU legislation more readable. Moreover, resorting to the theory of fundamental rights enable us to ascertain whether or not recognised prerogatives constitute real individual rights. The interest in patients’ rights contributes to the effectiveness of their protection all over the EU. However, on account of the distribution of competences between the Union and member states, effectiveness actually operates on two levels : the cross-border dimension of healthcare is particularly favourable to the reality of rights inherent to this situation while effectiveness is not so straightforward for those who have no specific links with mobility. In light of this, research has turned towards the question of improving effectiveness whose prospects are more or less fruitful depending on the nature of the obligation which rights give rise to for those they are aimed at. All in all, this analys entails consideration of the existence of a legal status for patients and proposals intended to further reinforce the place of patients and, therefore, the safeguarding of his rights
APA, Harvard, Vancouver, ISO, and other styles
33

Benkirane, Romain. "De l’importance de la durée de vie pour l’écoconception des textiles : contribution méthodologique." Thesis, Lille 1, 2019. http://www.theses.fr/2019LIL1I072/document.

Full text
Abstract:
Afin de répondre aux enjeux environnementaux actuels, l’économie circulaire ambitionne de découpler la croissance économique de la consommation de ressources. Pour y arriver, elle se base sur la volonté d’accroitre l’efficience de ces ressources en s’appuyant, entre autre, sur l’allongement de la durée de vie des produits. Seule réserve, la notion de durée de vie est à la fois liée au produit et au consommateur et pour cette raison, elle est particulièrement complexe à appréhender, à définir et à évaluer.Par ces travaux nous souhaitons donc contribuer aux réflexions qui portent sur la durée de vie et en particulier sur celle des produits textiles. Pour cela, nous avons construit des indicateurs comme aide à la décision, ils permettent de répondre aux problématiques suivantes : l’estimation de la durée de vie, l’identification des paramètres d’écoconception et l’évaluation du bénéfice de l’allongement de la durée de vie.Le modèle d’estimation de la durée de vie proposé, dénommé « Qualité Orientée Consommateur » (QOC), s’inspire de la définition de durée normative proposée par l’ADEME. Il s’appuie en effet sur des données objectives et retranscrit la capacité des produits à résister au vieillissement. Aussi, afin de faire concorder ce score avec la durée de vie, nous avons pris le consommateur en compte en s’intéressant notamment à sa perception vis-à-vis de l’usure.S’intégrant dans la démarche d’écoconception et d’économie circulaire, nous souhaitions nous servir de la connaissance du consommateur pour adapter la fabrication des produits. Nous avons donc associé le score QOC aux caractéristiques des produits dans une analyse de données afin d’identifier les paramètres influents, ainsi connus nous pouvons dégager des recommandations de fabrication.Enfin, nous avons mis ce modèle en œuvre au cas des T-shirts et avons vérifié l’adéquation du score QOC par rapport à une durée de vie « réelle », durée que nous avons intégrée dans des scénarios d’analyse du cycle de vie (ACV) afin de quantifier l’intérêt des produits de plus longues durées de vie. L’ACV offrant un angle statique, nous avons proposé de nouveaux points de vue plus dynamiques : en observant l’évolution des impacts dans le temps, nous sommes effectivement en mesure de quantifier l’influence de la durée de vie d’une part et d’évaluer la cohérence d’une chaine de fabrication par rapport à la qualité produite d’autre part
To meet current environmental challenges, the circular economy aims to separate economic growth from resource consumption. To do so, it relies on levers to increase resources efficiency, such as lifespan extension. However, since lifespan is related to both the product and the consumer, it is highly complex to define and evaluate.Through this thesis, we wish to contribute to the reflections on lifespan and on that of textile products in particular. We thus provided indicators such as a multi-criteria decision-making model that helps to address the following issues: to better estimate lifespan, to identify eco-design parameters and to evaluate the lifespan extension benefits.The proposed lifespan estimation model, called “Consumer-Oriented Quality” (COQ), is inspired by the definition of normative duration given by the French environmental agency ADEME and primarly relies on objective data which reflects the ability of products to resist ageing. But to obtain a more precise model of lifespan, we have also taken the consumer into account, focusing on their wear and tear perception.As part of the eco-design and circular economy approach, we wanted to benefit from our knowledge of the consumer to adjust product manufacturing. We therefore combined the COQ score with the product characteristics in a data analysis and identified the relevant parameters, so we could draw up manufacturing recommendations.Finally, we implemented our model for T-shirts to check its consistency with respect to a “real” lifespan. This lifespan was integrated into life cycle assessment (LCA) to quantify the benefits of having products with longer lifespans. Since LCA provides a static angle, we have proposed new and more dynamic points of view by observing the impacts’ evolution over time. This enable us to quantify the influence of lifespan and to evaluate the consistency of a production line with the quality produced
APA, Harvard, Vancouver, ISO, and other styles
34

Girardini, Marco <1978&gt. "La gestione dei rifiuti in un'ottica di sviluppo sostenibile: aspetti tecnici e normativi per la valutazione della qualità dei processi di compostaggio e del compost: sistemi attuali e prospettive future." Doctoral thesis, Università Ca' Foscari Venezia, 2009. http://hdl.handle.net/10579/600.

Full text
APA, Harvard, Vancouver, ISO, and other styles
35

Kołtowska-Häggström, Maria. "Quality of Life in Adult Patients with Growth Hormone Deficiency : Bridging the gap between clinical evaluation and health economic assessment." Doctoral thesis, Uppsala University, Department of Pharmacy, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-8353.

Full text
Abstract:

The goals of this thesis are to evaluate quality of life (QoL) in adult patients with growth hormone deficiency (GHD) in relation to population normative data, to construct a preference-weighted index (utility) from a disease-specific QoL measure and to assess it in a clinical context.

The study included samples from the general population and patients with GHD from four European populations: England & Wales, the Netherlands, Spain and Sweden. The country-specific patient cohorts were retrieved from KIMS (Pfizer International Metabolic Database).

A questionnaire was developed that contained items from existing QoL questionnaires including, among others, Quality of Life Assessment in Growth Hormone Deficiency in Adults (QoL-AGHDA) and the EQ-5D. The QoL-AGHDA is a disease-specific measure for use in adults with GHD. The EQ-5D is a generic instrument which describes health states for which country-specific preference-based weights are available. Thus, it was possible to generate preference-weighted indices (utilities) based on data generated by both instruments.

This thesis reports QoL-AGHDA normative values for the populations of England & Wales, the Netherlands, Spain and Sweden, and confirms the extent of QoL impairment in patients with GHD in comparison with the general population. Long-term GH replacement resulted in sustained improvements in overall QoL towards normative country-specific values, as well in most of the dimensions that were impaired before treatment.

For use in health economic evaluations, models for generating utilities (QoL-AGHDAutility) from QoL-AGHDA were developed. It is believed that these models may facilitate medical decision making, given that they provide a tool for obtaining utilities in the absence of directly collected preference-weighted indices.

QoL-AGHDAutility effectively monitored treatment effects in patients with GHD. Moreover, this study confirmed a QoL-AGHDAutility deficit before treatment and a gain after starting GH replacement.

The novel aspect of the present approach was to apply preference-weighted indices derived from a disease-specific measure to assess QoL in the clinical context, together with patient demographic and clinical characteristics. The robustness of this analysis is reinforced by the fact that utilities in both general and patient populations were generated using the same methodology.

APA, Harvard, Vancouver, ISO, and other styles
36

González, Arévalo Carles. "Qualitat de l'àrea d'educació física. El cas dels centres que imparteixen l'educació secundària obligatòria de la ciutat de Barcelona, La." Doctoral thesis, Universitat de Barcelona, 2006. http://hdl.handle.net/10803/2911.

Full text
Abstract:
L'estudi és un diagnòstic de la situació actual de l'educació física a la ciutat de Barcelona amb una doble finalitat: d'una banda, proporcionar una eina per avaluar la qualitat de l'àrea d'educació física i, d'una altra obrir camins per a futures recerques en educació física. La pregunta de la investigació "Quina és la qualitat de l'àrea educació física als centres docents d'ESO a la ciutat de Barcelona?" és una pregunta de tipus descriptiu perquè pretén donar compte de les variables que determinaran la qualitat de l'àrea d'educació física dels centres d'ESO de la ciutat. Barcelona és una ciutat suficientment representativa de les diferents categories d'àrees d'educació física amb les quals ens podem trobar: districtes diversos, centres d'una sola línia, centres grans, centres amb dependències jurídiques diferents (privats, públics, etc.), centres on a més es cursen cicles formatius relacionats amb l'activitat física i l'esport, centres amb moltes instal·lacions o sense instal·lacions esportives, centres amb departament d'educació física o sense departament...
La tesi té doncs, com a objectiu principal, col·laborar en la recerca d'indicadors clau per valorar la qualitat de l'àrea d'educació física en l'etapa preactiva, és a dir abans de la interacció directa amb l'alumnat. A partir de la revisió bibliogràfica realitzada en l'estat de la qüestió al voltant de tres eixos fonamentals: qualitat, educació i àrea d'educació física, s'ha establert el marc teòric de la recerca. Així, s'han establert cinc nivells de qualitat, des d'un primer nivell de "qualitat normativa" determinat per decisions preses per l'administració educativa, fins arribar a un cinquè nivell de "qualitat operativa" en el qual el professorat de l'àrea es converteix en el protagonista de canvis que afavoreixin la millora. S'han seleccionat els indicadors agrupats en tres dimensions: entrada (context), procés (acció educativa) i sortida (resultats). Mitjançant entrevistes demoscòpiques als caps de departament de 198 centres de secundària -d'un total de 227 que durant el curs 2002-2003 formaven l'univers de centres que impartien l'ESO a la ciutat de Barcelona- i utilitzant com a instrument d'observació un qüestionari format per 59 preguntes, es va procedir a recollir la informació de cada indicador. La recollida de les dades i la posterior introducció al programa estadístic SPSS va permetre l'anàlisi estadística. Fins aquí una primera aproximació als resultats finals, més aviat descriptius, de la situació de l'àrea d'educació física a la ciutat. D'aquesta primera part de l'estudi es deriva la tria dels indicadors de qualitat de l'àrea d'educació física. La recerca culmina amb el disseny d'un instrument d'autoavaluació de la qualitat de l'àrea d'educació física (AQUAEF) perquè cada centre pugui detectar els punts forts de la seva àrea que val la pena que mantingui, així com els punts febles en els quals cal una millora. Una eina d'aquestes característiques facilitarà l'anàlisi des del professorat de l'àrea motivat per la millora continua de l'educació física.
The study is a diagnosis of the present situation of the physical education to the Barcelona city with one double purpose: on the one hand, to provide a tool to evaluate the quality of the physical education area and, by another one to open future lines of investigation in physical education. The thesis has then, like principal objective, to collaborate in the indicating search of key to value the quality of the physical education area in the pre active phase, it's to say before the direct interaction with the pupils. From the bibliographical revision made in the state of the question around three fundamental axes: quality, education and physical education area, the theoretical frame of the investigation has settled down. The indicators grouped in three dimensions have been selected: entrance (context), process (educative action) and exit (results). By means of interviews to the heads of department of 198 centers of secondary - of a total of 227 that during course 2002-2003 formed the universe of centers that distributed the stage of obligatory secondary education in Barcelona city and using as observation instrument a questionnaire formed by 59 questions, were come to collect of each indicator. The thesis culminates with the design of evaluation instrument of the quality of physical education area (AQUAEF), a tool that will facilitate the analysis on the part of the teaching staff of the area motivated by the improvement continues of the physical education.
El estudio es un diagnóstico de la situación actual de la educación física a la ciudad de Barcelona con una doble finalidad: por un lado, proporcionar una herramienta para evaluar la calidad del área de educación física y, por otro abrir líneas de investigación futuras en educación física. La tesis tiene pues, como objetivo principal, colaborar en la búsqueda de indicadores clave para valorar la calidad del área de educación física en la fase preactiva, es decir antes de la interacción directa con el alumnado. A partir de la revisión bibliográfica realizada en el estado de la cuestión alrededor de tres ejes fundamentales: calidad, educación y área de educación física, se ha establecido el marco teórico de la investigación. Se han seleccionado los indicadores agrupados en tres dimensiones: entrada (contexto), proceso (acción educativa) y salida (resultados). Mediante entrevistas demoscópicas a los jefes de departamento de 198 centros de secundaria -de un total de 227 que durante el curso 2002-2003 formaban el universo de centros que impartían la etapa de ESO en la ciudad de Barcelona- y utilizando como instrumento de observación un cuestionario formado por 59 preguntas, se procedió a recoger la información de cada indicador. La tesis culmina con el diseño de un instrumento de auto evaluación de la calidad del área de educación física (AQUAEF), una herramienta que facilitará el análisis por parte del profesorado del área motivado por la mejora continúa de la educación física.
APA, Harvard, Vancouver, ISO, and other styles
37

Barros, Ricardo Palazzo de Almeida. "Discricionariedade administrativa na definição de metas e métricas de qualidade do serviço de telefonia." Pontifícia Universidade Católica de São Paulo, 2010. https://tede2.pucsp.br/handle/handle/9000.

Full text
Abstract:
Made available in DSpace on 2016-04-26T20:30:18Z (GMT). No. of bitstreams: 1 Ricardo Palazzo de Almeida Barros.pdf: 913214 bytes, checksum: c232425da93b9089fb1ab8caeb40902b (MD5) Previous issue date: 2010-05-28
We present a brief historical background of the administrative discretion, from its beginning until its insertion at the modern State, under the rule of law. Afterwards, we will discuss the administrative function in accordance with constitutional principles and its system. We examine the doctrine of Brazilian and foreign jurists in search of different ways to understand the administrative discretion. In view of Brazilian law, we visit the competence to use such discretion. We expose two different and opposite doctrines regarding the extension and depth admitted to issue regulatory rules by the administrator under the Brazilian law. We analyze the concepts of quality and its various aspects. Based on the doctrinaire lessons, we observe the use of discretion by ANATEL (Telecommunication Agency) at the definition of quality standards and measurement criteria related to fixed and mobile telephone
Apresentamos, inicialmente, um breve desenvolvimento histórico do instituto da discricionariedade administrativa, do seu advento até sua inserção nos contornos atuais do Estado de Direito. Na seqüência, tratamos da função administrativa do Estado, em subordinação a princípios constitucionais, que lhe demarcam um regime jurídico peculiar. Examinamos, então, a doutrina de alguns juristas brasileiros e estrangeiros, em busca de diferentes formas de entender a discricionariedade administrativa. Visitamos o tema da competência para exercer esse poder discricionário, já voltando os olhares para as disposições do direito positivo brasileiro. Apresentamos duas grandes correntes doutrinárias, que se antagonizam, a respeito da extensão e da profundidade admitidas na edição de normas de regulação pelo Administrador brasileiro, sob as luzes do ordenamento pátrio. Analisaremos então o tema da qualidade propriamente dita, com seus múltiplos contornos. Por fim, com base nas explanações doutrinárias, observaremos o uso da discricionariedade administrativa pela Agência Nacional de Telecomunicações, na definição de metas e ferramentas para aferição de qualidade das telefonias fixa e móvel
APA, Harvard, Vancouver, ISO, and other styles
38

Cavalcanti, Valéria Rocha. "Avaliação físico-química e microbiológica de leite cru recebido em tanques comunitários." Universidade Federal da Paraí­ba, 2011. http://tede.biblioteca.ufpb.br:8080/handle/tede/4022.

Full text
Abstract:
Made available in DSpace on 2015-04-17T14:49:17Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 768324 bytes, checksum: c4bb9428be748b34cf22fe2b55c0a2ea (MD5) Previous issue date: 2011-09-15
Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES
In this work, the goal was to evaluate the physic-chemical and microbiological quality of uncooked milk stored in common tanks of three municipalities in the state of Paraiba, and verify the sanitary conditions of manufacturing establishments and their tanks, checking if they have been met in the requirements of Brazilian laws. The evaluation of community tanks and easy access properties were based on the application of checklists, containing 38 -57questions, respectively. Afterward, milk samples were submitted to be stored during the reception in the tanks, the determination of temperature and testing alizarol and acidity. Also, milk samples were collected from properties that participated in the checklist to perform the analysis of fat, protein, lactose and non fat solids. Based on the checklist, the tanks were classified as Grade I and Grade II and the properties in the grade II, requiring improvements to suit the necessities, except the property P1of the tank II, classified as Grade I. The most of the samples were received with temperatures above 30 °C and was observed by means of the acidity, the high proportion of sour milk in a tank, and alkaline milk in the tanks 2 and 3. In alizarol test, the results showed an alkaline reaction (purple) in the tank I, in the tanks 2 and 3, the samples were inside the standard, with a predominance of red brick, as milk with normal responses. About the nutrients like fat, protein and lactose were all appropriate. The ESD 29,6% of the 27 samples was low of the minimum required. The CPP ranged from 1,2 x106 to 1,1x107 UFC/ml, all samples were above the standard allowed 7,5x105. The NMP of some samples had values above 10³ MPN / mL. The CCS ranged to1,0x103 to 8,5x103 CS/mL, all samples were within the standard. The result of the calculation of S.aureus ranged from 2,5 x10³ to 2,5x10³ UFC/ mL. The results showed that, in general, the raw milk samples were within the parameters recommended by the legislation; however, are necessary improvements in hygiene and sanitary treatment of animals before, during and after milking so will happen a reduction in the CPP.
Este trabalho teve como objetivo avaliar a qualidade físico-química e microbiológica do leite cru recebido em tanques comunitários de três municípios do Estado da Paraíba, bem como verificar as condições higiênico-sanitárias dos estabelecimentos produtores e seus respectivos tanques, verificando se estavam sendo atendidas as exigências previstas na legislação brasileira. A avaliação dos tanques comunitários e das propriedades foi baseada na aplicação de listas de verificação contendo 38 e 57 questões, respectivamente. Posteriormente, amostras do leite foram submetidas, durante a recepção à determinação de temperatura e aos testes de alizarol e acidez pelo método de ºDornic. Ainda, foram coletadas amostras do leite das propriedades que participaram da lista de verificação para realização das análises de gordura, proteína, lactose e sólidos não gordurosos. Com base na lista de verificação, os tanques foram classificados como Grau I e Grau II e as propriedades como Grau II, necessitando de melhorias para adequar-se. A maioria das amostras foi recebida com temperatura acima de 30 ºC, tendo sido observado por meio do teste de acidez, predominância de leite ácido no tanque 1 e leite alcalino nos tanques 2 e 3. No teste do alizarol, os resultados obtidos indicaram reação alcalino (violeta) no tanque 1, nos tanques 2 e 3, as amostras estavam dentro do padrão, com predominância da cor vermelho tijolo, considerado leite com resposta normal. Com relação aos componentes: gordura, proteína e lactose todos estavam dentro do padrão. Os sólidos não gordurosos, das 27 amostras analisadas, 29,6% estavam abaixo do mínimo exigido. A contagem de bactéria padrão variou de 1,2x106 a 1,1x107 UFC/mL, indicando que todas as amostras estavam acima do padrão permitido 7,5x105. O número mais provável de coliformes em algumas amostras apresentou valores acima de 103 NMP/mL. A contagem de células somáticas variou 1,0x103 a 8,5x103 CS/mL, todas as amostras estavam dentro do padrão. O resultado da contagem de Staphylococcus aureus variou de 2,5x103 a 2,5x105 UFC/mL. Os resultados evidenciaram que melhorias no manejo higiênico-sanitário dos animais antes, durante e após a ordenha são necessários para que ocorra uma redução na contagem bacteriana.
APA, Harvard, Vancouver, ISO, and other styles
39

Котляров, В. О. "Удосконалення нормативного забезпечення виготовлення упаковки для кормів домашніх тварин. Розробка технічних умов." Master's thesis, Сумський державний університет, 2018. http://essuir.sumdu.edu.ua/handle/123456789/72540.

Full text
Abstract:
Кваліфікаційна робота магістра становить 108 сторінок, в тому числі один малюнок, чотири таблиці, бібліографії з 99 джерела на п'яти сторінках. Мета роботи полягає в нормативному забезпеченні випуску продукції ТОВ «Гуала Кложерс Україна» - плівка багатошарова на основі поліетилену шляхом розробки технічних умов. Для досягнення поставленої мети вирішені наступні приватні задачі. 1. Дослідити ринок виробництва кормів для домашніх тварин. 2. Дослідити вимог до упаковки товарів. 3. Розробка технічних умов на упаковку для кормів. Об’єктом дослідження є упаковка для кормів, що виготовляється на ТОВ «Гуала Кложерс Україна». Предметом дослідження є нормативне забезпечення виробництва упаковки для кормів, яка виготовляється на ТОВ «Гуала Кложерс Україна». Наукова новизна роботи. В роботі отримало подальший застосування методів стандартизації та технічного регулювання в частині використання для розробки нормативного забезпечення випуску плівки багатошарової на основі поліетилену, виробленої на ТОВ «Гуала Кложерс Україна». Практична значення отриманих результатів. В роботі розроблено проект технічних умов «Плівка багатошарова на основі поліетилену» ТУ У 25.2-14022407-008: 201_ для упаковки кормів для домашінх тварин, виробленої на ТОВ «Гуала Кложерс Україна».
Квалификационная работа магистра составляет 108 страниц, в том числе один рисунок, четыре таблицы, библиографии из 99 источника на пяти страницах. Цель работы состоит в нормативном обеспечении выпуска продукции ООО «Гуала Кложерс Украина» - пленка многослойная на основе полиэтилена путем разработки технических условий. Для достижения поставленной цели решены следующие частные задачи. 1. Исследовать рынок производства кормов для домашних животных. 2. Исследовать требований к упаковке товаров. 3. Разработка технических условий на упаковку для кормов. Объектом исследования является упаковка для кормов, изготавливаемая на ООО «Гуала Кложерс Украина». Предметом исследования являются нормативное обеспечение производства упаковки для кормов, которая изготавливается на ООО «Гуала Кложерс Украина». Научная новизна работы. В работе получило дальнейшее применение методов стандартизации и технического регулирования в части использования для разработки нормативного обеспечения выпуска пленки многослойной на основе полиэтилена, производимой на ООО «Гуала Кложерс Украина». Практическая значение полученных результатов. В работе разработан проект технических условий «Пленка многослойная на основе полиэтилена» ТУ У 25.2-14022407-008:201_ для упаковки кормов для домашинх животных, производимой на ООО «Гуала Кложерс Украина».
The master's qualification work is 108 pages, including one drawing, four tables, bibliographies from 99 sources on five pages. The purpose of the work is to ensure the regulatory output of LLC Guala Klogers Ukraine - a multilayer film based on polyethylene through the development of technical conditions. To achieve this goal solved the following particular problems. 1. Investigate the pet food market. 2. Investigate the requirements for the packaging of goods. 3. Development of packaging specifications for feed. The object of the study is the packaging for feed, manufactured by LLC "Guala Klogers Ukraine". The subject of the research is the regulatory support for the production of packaging for feed, which is manufactured at Guala Klozhers Ukraine LLC. Scientific novelty of the work. The work has received further application of methods of standardization and technical regulation in terms of use for the development of regulatory support for the production of multilayer films based on polyethylene produced by LLC Guala Klogers Ukraine. The practical significance of the results. A draft technical specification “Multilayer film based on polyethylene” was developed in accordance with TU U 25.2-14022407-008: 201_ for the packaging of feed for domestic animals produced by Guala Klogers Ukraine LLC.
APA, Harvard, Vancouver, ISO, and other styles
40

Souza, Hâmara Milaneze de. "Qualidade microbiológica, físico-química e atividade proteolítica do leite cru, após processamento térmico e durante sua vida de prateleira." Universidade Estadual do Oeste do Paraná, 2015. http://tede.unioeste.br:8080/tede/handle/tede/1568.

Full text
Abstract:
Made available in DSpace on 2017-07-10T17:48:05Z (GMT). No. of bitstreams: 1 Hamara_Milaneze_de_Souza.pdf: 588620 bytes, checksum: 4d0117eb8fab60302841b61bb89846ae (MD5) Previous issue date: 2015-09-09
Coordenação de Aperfeiçoamento de Pessoal de Nível Superior
The largest shelf life of industrialized milk is critical for the lactic supply chain, highlighting its quality both microbiological and physical chemistry, as well as its sensory aspects and its evolution during storage, especially UHT milk by offering significantly long time of storage. This study aims to evaluate the microbiological quality, physicochemical and proteolytic of milk coming from the process of fast pasteurization and UHT and its behavior during shelf life. For this study pasteurized milk samples were collected (1 dairy) and three of UHT milk (dairy 2). The microbiological analysis involved eight bacterial groups (aerobic mesophilic, total psychrotrophic, fecal coliforms, Staphylococcus spp., Bacillus cereus, Pseudomonas spp., Salmonella spp., Clostridium spp.) and have been made on raw milk, pasteurizer, and three shelf times in duplicate. The physico-chemical and proteolytic analyzes were made in the raw milk and in five different storage times. After pasteurization all samples remained within the limits stipulated by law for all microorganisms studied, however, the aerobic counts of mesophilic and psychrotrophic, dairy 1, 5 and 10 days did not differ statistically from raw milk, and the sample bottled referring to the day of collection resembles statistically with milk after pasteurization. All samples showed absence of microbial inhibitors. It was observed increase in casein macropeptide (CMP) levels in stored UHT milk, exceeding the given limit for direct consumption after 30 days of storage. The sedimentation mass also increased as the storage time increased. These results demonstrate that even though the pasteurized milk and UHT are within the required microbiological standards, the raw milk is still at high microbiological values. As same as UHT milk raw and initially present low concentrations of CMP, the content thereof gradually increases along the shelf life, probably because of proteases psychrotrophic bacteria
O maior tempo de prateleira do leite industrializado é fundamental para a cadeia produtiva láctica, destacando-se sua qualidade tanto microbiológica como físico-química, além de seus aspectos sensoriais e sua evolução durante o armazenamento, em especial o leite UAT, por ofertar tempos significativamente longos de armazenamento. Este trabalho tem como objetivo avaliar a qualidade microbiológica, físico-química e proteolítica do leite advindo do processo de pasteurização rápida e da UAT e seu comportamento durante a vida de prateleira. Para a realização deste estudo, foram feitas coletas de leite pasteurizado (laticínio 1) e três de leite UAT (laticínio 2). As análises microbiológicas envolveram oito grupos bacterianos (aeróbios mesófilos, psicrotróficos totais, coliformes termotolerantes, Staphylococcus spp., Bacillus cereus, Pseudomonas spp., Salmonella spp., Clostridium spp.) e foram feitas no leite cru, pasteurizador e três tempos de prateleira, em duplicata. Já as análises físico-químicas e proteolíticas foram feitas, além do leite cru, em cinco tempos diferentes de estocagem. Após a pasteurização, todas as amostras se mantiveram dentro dos limites estipulados pelas legislações, para todos os microrganismos estudados. No entanto, nas contagens de aeróbios mesófilos e psicrotróficos, laticínio 1, com 5 e 10 dias não diferiram estatisticamente do leite cru, e a amostra envasada referente ao dia da coleta assemelha-se estatisticamente com o leite logo após a pasteurização. Todas as amostras analisadas apresentaram ausência de inibidores microbianos. Observou-se acréscimo dos níveis de caseínomacropeptídeo (CMP) no leite UAT estocado, ultrapassando o limite determinado para consumo direto aos 30 dias de estocagem. A massa de sedimentação também foi crescente conforme o tempo de estocagem. Estes resultados demonstram que mesmo que o leite pasteurizado e UAT estejam dentro dos padrões microbiológicos exigidos, o leite cru ainda encontra-se com valores microbiológicos elevados. Desse modo, mesmo o leite cru e UAT tendo inicialmente apresentado baixas concentrações de CMP, o teor deste aumentou progressivamente ao longo da vida de prateleira, provavelmente em função das proteases de bactérias psicrotróficas
APA, Harvard, Vancouver, ISO, and other styles
41

Soares, Beatriz Fonseca Duarte de Pinho. "IFRS versus normativo local : estudo exploratório do caso espanhol." Master's thesis, 2019. http://hdl.handle.net/10400.14/32163.

Full text
Abstract:
Na União Europeia (UE), a obrigatoriedade de aplicação de normas internacionais de contabilidade (IFRS) a contas consolidadas de entidades com valores mobiliários admitidos à negociação em mercados regulamentados, desde 2005, deu um novo impulso ao processo de harmonização, fazendo com que os diferentes Estados-Membros replicassem as IFRS nos seus normativos locais. Este processo desencadeou diversos estudos sobre a qualidade relativa e a comparabilidade entre as IFRS e as normas locais. Em Espanha verificou-se, inicialmente, uma aproximação do normativo local às IFRS, em sintonia com o processo de harmonização contabilística em curso na UE. Porém, na sequência da Diretiva 2013/34/UE, verificaram-se, em 2016, alterações ao plano de contas Espanhol, designadamente na área dos ativos intangíveis e goodwill que levaram a um afastamento entre aqueles dois normativos. Neste contexto, o objetivo desta dissertação consiste em estudar empiricamente eventuais diferenças na qualidade da informação financeira produzida segundo IFRS ou normas locais, antes e depois de 2016, através da comparação de empresas cotadas no mercado principal regulamentado de Madrid, que utilizam IFRS, e entidades cotadas no Mercado Alternativo Bursátil, que utilizam normas locais, com base nos atributos geralmente utilizados na literatura para avaliar a qualidade da informação financeira: relevância; tempestividade; valor preditivo; e qualidade dos accruals. As evidências divergem consoante o atributo, sendo que existem diferenças significativas entre os dois normativos em todos os casos, com exceção da tempestividade.
In the European Union (EU), an obligation to apply International Accounting Standards (IFRS) for consolidated accounts of securities holders admitted to trading on regulated markets since 2005 led to a new step on the harmonization process, making different Member States replicate IFRS in their local regulations. This process has triggered several studies on the relative quality and comparability between IFRS and local standards. In Spain, initially, there was an approximation of local regulations to IFRS, in line with the ongoing EU accounting harmonization process. However, following Directive 2013/34/EU, there were changes in the Spanish chart of accounts in 2016, notably in the area of intangible assets and goodwill which led to a departure between those two standards. In this context, the objective of this dissertation is to empirically study possible differences in the quality of financial information produced under IFRS or local standards, before and after 2016, by comparing companies listed in the regulated main market in Madrid, using IFRS, and entities listed on the Alternative Stock Market, which use local standards, based on the attributes generally used in the literature to assess the quality of financial information: relevance; timeliness; predictive value; and quality of accruals. Evidence shows different conclusions depending on the financial information attribute. There are significant differences between the two standards in terms of all the attributes instead of in terms of timeliness.
APA, Harvard, Vancouver, ISO, and other styles
42

NOVÁK, Tomáš. "Kvalita nábytku v kontextu značky Česká kvalita Nábytek." Master's thesis, 2012. http://www.nusl.cz/ntk/nusl-136646.

Full text
Abstract:
The diploma thesis deals with the analysis of the qualitative level of furniture available on the Czech market in the context of quality labels. The most important mark of quality for the section of furniture is a brand of Czech quality, furniture, which is a central issue for this work. Introduction of thesis is dedicated to the theoretical analysis to ensure a closer acquaintance with the true issue. Continuing practical part of the thesis is devoted to the analysis of the quality of the furniture present on the Czech market, which was carried out by means of questionnaires. Addressed were primarily manufacturers of furniture, who do not possess the marks, and consumers. For obtaining the third were referred to research supplemented by the investigation carried out by the technical services of accredited for the testing of furniture. The outputs obtained from the questionnaires were linked in the form of a synthesis of the data which describes the current situation in the section of furniture on the Czech market. After analytic-synthetic part followed the discussion, which was created with the use of study Furniture 2010 published by INCOMA GfK. The last part of the work is result, which was primarily intended to confirm or refute the hypothesis set out, where applicable, to the summary of the most important knowledge related to the quality of the furniture on the Czech market.
APA, Harvard, Vancouver, ISO, and other styles
43

"La normativa d'assegurament de la qualitat ISO 9000: impacte a les empreses de Catalunya." Universitat de Girona, 2000. http://www.tesisenxarxa.net/TDX-1022101-102742/.

Full text
APA, Harvard, Vancouver, ISO, and other styles
44

HSIAO, YU-CHU, and 蕭友筑. "Website Quality, Flow, Normative Evaluation, and Consumer Impulsiveness Impact on Consumer Impulse Buying Urgency." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/11143069020339144734.

Full text
Abstract:
碩士
國立屏東大學
國際貿易學系碩士班
105
In spite of the popularity of mobile shopping, extant research on consumer impulsiveness and urge to impulse buying is limited. This study examined the relationship among mobile shopping platforms, flow, consumer impulsiveness, normative evaluation and urge to impulsive buying.   Through questionnaire survey, this study collected 274 valid responses who have ever experienced mobile shopping to test the hypotheses by SmartPLS 2.0.   The result of PLS (partial least squares) showed that: (1) website quality has a positive impact on consumer’s flow; (2) consumer’s flow has a positive impact on consumer impulses; (3) consumer impulse and normative evaluation have a positive impact on the urgency of buying; (4) the quality of the website has no obvious positive impact to the urgency of buying; (5) the consumer's flow has no obvious positive impact to the urgency of buying; (6) consumer impulse has no obvious positive impact to normative evaluation. The findings provide several significant implications and suggestions for marketing strategy and managerial practice.
APA, Harvard, Vancouver, ISO, and other styles
45

Chao, Hsin-ming, and 趙新銘. "A Study of Relationship among Service Innovation, Normative Evaluation, Service Quality and Customer Satisfaction in Auto Lease Industry." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/09896954743259195137.

Full text
Abstract:
碩士
國立成功大學
高階管理碩士在職專班
95
Taiwan’s major financial institutions and automobile companies vied with one another to enter the passenger car leasing business after the Ministry of Communications and Transportation on May 7, 2003 put C-class passenger cars and compact cargo trucks on the list of automobile leasing that, at the time, included only A- and B-class passenger cars and the Ministry again revised the rule on Aug. 30, 2004 relieving leasing companies of the obligation to acquire parking spaces for cars leased for more than one year. The new measure increased competition among the leasing companies. It became critical for them to create greater market value through service innovation. This paper studies service innovation, normative evaluation, service quality and customer satisfaction to gain a better understanding of the evaluation and indicators of service innovation and other aspects of the car leasing business. It is expected that the research results will serve as a basis for the auto leasing companies to prepare comprehensive innovation and customer satisfaction guidelines. The study, we issued 500 copies of questionnaires and retrieved 341 copies including 275 effective ones, and it attempts to explain the structural framework by establishing evaluation indicators through five analytical processes involving descriptive statistics, factor analysis, reliability analysis, multiple regression analysis and linear structure relation (LISREL) analysis. Based on the experiential results of comparing the statistics and analyses, the paper concludes: 1. Service innovation is attractive. It has a positive influence on normative evaluation. 2. Stable service quality, which boosts a company’s caring image, has a positive impact on customer satisfaction. 3. THE BETTER SERVICE INNOVATION MEETS CUSTOMER NEEDS, THE MORE POSITIVELY IT WILL INFLUENCE CUSTOMER SATISFACTION. 4. Customers’ rational purchasing behavior that agrees with the normative evaluation will have a positive impact on service quality and customer satisfaction. 5. Stable and quality service will have a positive impact on customer satisfaction. 6. The more a company’s service innovation meets its own requirements of normative evaluation, the more positively such innovation will affect customer satisfaction. 7. Comprehensive service innovation as well as stable and quality service will have a positive impact on customer satisfaction. 8. The more closely customers link normative evaluation to their experience of service quality, the more positively it will affect customer satisfaction.
APA, Harvard, Vancouver, ISO, and other styles
46

Dawson, Jenna. "Normative Age-Related Individual Differences in Executive Functioning and its Impact on Quality of Life and Mood in Aging Couples." Thesis, 2013. http://hdl.handle.net/10012/7764.

Full text
Abstract:
With the aging of society and increased longevity, understanding the factors that contribute to declines in quality of life and mood, such as normative health declines and cognitive declines is progressively more important. Past research has consistently demonstrated that cognitive skills decline with age; specifically, a major change associated with normative aging is a decline in executive functions (Phillips & Henry, 2008). Past research has focused on investigating how abnormal declines in cognitive and executive functioning have impacted the self and others; however a relatively unexplored issue is examining how individual differences in normative age-related changes in cognitive functioning impact the self and others. The first purpose of the current study was to investigate normative age-related differences in executive functioning skills and how these individual differences impact individuals and their marital partners. The second purpose of the current study was to investigate whether executive functioning skills in particular, rather than other domains of cognitive skills thought to be separate from executive functioning, predicted poor quality of life and mood in self and partner. Participants were 91 heterosexual couples 55 years and above who were married or cohabiting. They completed measures of quality of life and mood in addition to a variety of cognitive tasks and executive functioning tasks measuring their inhibition, working memory and task switching abilities. We found that lower executive functioning skills in one partner significantly predicted lower levels of quality of life in the other partner (partner effect). However, we found that there was no significant relationship between those with lower levels of executive functioning and one’s own ratings of quality of life (actor effect). Conversely, when investigating the impact of executive functioning on mood we found that lower levels of executive functioning resulted in lower ratings of mood for the same partner (actor effect). However, lower levels of executive functioning in one partner did not predict lower levels of mood in the other partner (partner effect). In no instance was general cognition, as assessed using tasks of language, visuospatial ability, and short-term memory, related to partner or actor effects for either outcome measure. Implications of these findings are discussed.
APA, Harvard, Vancouver, ISO, and other styles
47

Kormos, Christine. "Anticipated changes to quality of life and the impact of divergent social normative information: a field experiment on sustainable transportation behaviour." Thesis, 2009. http://hdl.handle.net/1828/3109.

Full text
Abstract:
This study evaluated anticipated changes to quality of life (QoL) from a reduction in private vehicle use, and the impact of social normative information on willingness to change transportation behaviour. Staff and students at the University of Victoria completed transport journals for a month, and participants in the low or high social norm condition received divergent information about the percentage of others who had switched to sustainable commuting. Unexpectedly, message content did not predict behavioural change, but mere receipt of a message, versus the control condition, did predict change. The results suggest that sustainable transport campaigns should highlight others‟ cooperation, regardless of their rate of cooperation, and target commuting behavior. Also, participants expected decreases to individually relevant QoL items and improvements to collectively relevant QoL items under a hypothetical reduction in private vehicle use. The findings may be employed by policy-makers to increase acceptance of transportation policies.
APA, Harvard, Vancouver, ISO, and other styles
48

Martins, André Filipe Correia. "O impacto da complexidade e das revisões das IFRS na qualidade do normativo e no alcance dos objetivos do IASB." Master's thesis, 2021. http://hdl.handle.net/10071/24328.

Full text
Abstract:
Esta dissertação visa compreender como é que a complexidade das International Accounting Standards (IAS)/International Financial Reporting Standards (IFRS) e as constantes alterações que estas normas têm sofrido ao longo dos anos, afetam a sua qualidade e os objetivos delineados pelo seu emissor, o International Accounting Standards Board (IASB). Para tal, realizaram-se entrevistas semiestruturadas a representantes de associações/ordens profissionais de contabilidade europeias. Contribui assim para a literatura com um estudo qualitativo sobre as consequências da complexidade e das alterações das normas, na sua aplicação e no cumprimento dos seus objetivos enquanto ferramenta contabilística, obtendo para tal a perceção atual de profissionais e académicos que lidam diretamente com este normativo. Os resultados sugerem que as IAS/IFRS estão a ficar cada vez mais baseadas em regras e complexas, e que esta complexidade afeta negativamente a sua qualidade. Contudo este efeito negativo é mitigado por um elevado nível de investimento e preparação, por parte das entidades e dos profissionais da área. As revisões e reformas das normas, apesar de necessárias à sua aplicação e no cumprimento dos seus objetivos, contribuem para este impacto negativo, principalmente pelo volume e frequência com que ocorrem.
This dissertation aims to understand how the complexity of the International Accounting Standards (IAS)/International Financial Reporting Standards (IFRS), and the several changes that these standards have undergone over the years, affect their quality and the objectives outlined by their issuer, the International Accounting Standards Board (IASB). To this end, semi-structured interviews were conducted with representatives of professional accounting associations/orders from Europe. It contributes to the literature with a qualitative study about the consequences of the complexity and changes in international standards, on their application and fulfilment of their objectives as an accounting tool, obtaining for this purpose the current perception of professionals and academics who deal directly with these standards. The results suggest that IAS/IFRS are becoming increasingly rules-based and complex and that this complexity negatively affects their quality. However, this negative effect is mitigated by a high level of investment and preparation by entities and professionals in the field. Revisions and amendments of the standards, although necessary for their application and to meet their objectives, contribute to this negative impact, mainly due to the volume and frequency with which they occur.
APA, Harvard, Vancouver, ISO, and other styles
49

Reis, Cátia Filipa da Silva. "Factores que influenciam a qualidade da informação ambiental divulgada: um estudo empírico com empresas portuguesas." Master's thesis, 2011. http://hdl.handle.net/10071/4113.

Full text
Abstract:
Ao longo dos tempos, os stakeholders têm demonstrado uma crescente preocupação com as políticas ambientais praticadas pelas empresas. Neste sentido, tem-se vindo a apelar a um aumento da informação ambiental relatada de forma voluntária, mostrando alguma preocupação em espelhar o quê, quanto, quando e como se divulga, para além das divulgações exigidas obrigatoriamente por diferentes normativos. Este estudo pretende identificar factores que influenciam a qualidade da informação divulgada, através de medidas de associação entre os determinantes e um índice de qualidade ambiental, especialmente construído para este efeito. A amostra abrange empresas portuguesas com valores mobiliários admitidos à negociação em mercado regulamentado nacional e que tenham títulos de emissão de gases com efeito de estufa (TEGEE) emitidos nos períodos de 2005-2007 e 2008-2012. O período em análise neste estudo engloba os anos de 2004 a 2009. Na ausência do normativo internacional sobre matérias ambientais, verificou-se que as empresas nem sempre optaram por seguir os normativos ambientais emanados pelo sistema contabilístico nacional, tendo algumas criado políticas contabilísticas internas. Os resultados do estudo empírico evidenciam que a concentração da titularidade do capital, a dimensão da empresa, a condição financeira, a pressão dos media, bem como, a divulgação da informação de carácter ambiental de acordo com os normativos contabilísticos, determinam a qualidade da informação relatada. Os resultados demonstram ainda houve um incremento do nível da qualidade ambiental, após 2006. Uma das possíveis explicações é a consistência para com a teoria institucional (que suporta a rotina como um factor explicativo).
Over time, stakeholders have shown a growing concern for the environmental policies by companies. In this sense, there has been an increasing call for environmental information voluntarily reported, showing some concern to understand what, when and how to disclose, in addition to the mandatory disclosures required by different standards. This study aims to identify factors that influence the quality of information disclosed by measures of association between determinants and an index of environmental quality, specially built for this purpose. The sample covers Portuguese companies with securities admitted to trading on a regulated market and which have National Securities Issue of Greenhouse Gases (TEGEE) issued during the periods 2005-2007 and 2008-2012. The period under analysis in this study covers the years 2004 to 2009. In the absence of international rules on environmental matters, it was found that companies do not always chose the following environmental standards issued by the national accounting system and has created some internal accounting policies. The results of the empirical research evidence that concentration of ownership of capital, firm size, financial condition, the pressure of the media, as well as the dissemination of environmental information in accordance with the accounting standards, determine the quality of information reported. The results also show there was an increase in the level of environmental quality, after 2006. One possible explanation for is consistency with the institutional theory (which supports routine as an explanatory factor).
APA, Harvard, Vancouver, ISO, and other styles
50

Tsai, Yueh-Shin, and 蔡岳信. "A Research of the Relationship among Service Innovation, Normative Evaluations, Perceived Quality of Service to Customer Satisfaction-A case study of Long Term Care of Veterans Home Curing Model, Taiwan." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/hrq5u7.

Full text
Abstract:
碩士
中國科技大學
企業管理系碩士在職專班
105
Aging population and low fertility have changed the population structure in Taiwan. The government has fully promoted the policy of long-term care for facing the aging society coming. At the same time, the quality of institutional care services under the policy of long-term is related to the release of family labor force to the workplace productivity. It is obviously significant impact on the long-term development in our country. In different types of care services, the Veterans elderly whom need the long-term care resources most are rapidly increasing. The quality of care services of Veteran elderly provided by the Veteran home are related to social harmony, economic development and overall national defense. This study aims to explore the relationship among service innovation, normative evaluation, service quality, and customer satisfaction in the Veteran Home curing model in Taiwan. The collection of sample data was from the paper questionnaire. The research targets were Veterans who living in the north, middle and south of Veteran Home. Based on the statistical analysis of 532 effective questionnaires, the research results show as: 1. The service innovation has a positive and significant impact effect on Service quality. 2. The service innovation has a positive and significant impact on Normative evaluation. 3. The service innovation has a positive and significant impact effect on Customer satisfaction. 4. The quality of service has a positive and significant impact effect on Customer satisfaction. 5. The normative evaluation has a positive and significant impact on service quality. Other related results were screened by analysis: 1. The Veterans Home can provide pleasant considerate service. 2. The Veterans Home can display enthusiastic assistance and provide reliable and trustworthy service. 3. The Veterans living in Veterans Home are biased in the rational behavior mode. According to the above results, the following suggestions are proposed: 1. Response to the external competition, the Veteran home should keep service innovation with the differentiation strategies to meet the needs of the individual. 2. To introduce connect the social useful resources, stabilize the emotions of the caregivers, and postpone the aging. Let the Veteran home can reduce the cost of care and improve the quality of service. 3. To establish a new mode of integrated service innovation with the resources sharing thinking, as a reference to the policy of long-term and the strategy of industry development competition.
APA, Harvard, Vancouver, ISO, and other styles
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!