Academic literature on the topic 'PURCHASE ORDER B2B'
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Journal articles on the topic "PURCHASE ORDER B2B"
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Hadi, Mohammed Nasser, Ali N. Hadi, and Mohammed A. Abdulrab. "Effect of Vendor Characteristics and Relationship Quality on Consumer Re-Purchase Intention in the B2C E-Commerce in Yemen." International Journal of Research in Business and Social Science (2147-4478) 8, no. 4 (July 3, 2019): 172–84. http://dx.doi.org/10.20525/ijrbs.v8i4.288.
Full textAbstract:
This study attempted to establish the relationship between vendor characteristics and relationship quality on consumer B2B E-commerce in Yemen. E-commerce is gaining a lot of attention, especially in the Arabian world, as such we formulated and tested a model to explain B2C user repurchase intentions from the perspective of relationship quality. The model was empirically tested through a survey conducted in Yemen. Results showed that online relationship quality and perceived website usability positively impacted customer repurchase intention. Moreover, online relationship quality was positively influenced by perceived vendor expertise in order fulfillment, perceived vendor reputation, and perceived website usability. Trust in vendor behavior predominantly influenced online relationship quality and subsequent purchase intention. Implications of these findings are discussed.
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Niknamian, Sorush. "The Use of Customer value changing trends in business analysis." Quantitative Economics and Management Studies 1, no. 2 (June 13, 2020): 130–38. http://dx.doi.org/10.35877/454ri.qems99.
Full textAbstract:
With the development of competition in business and also today’s rapid changes in competitive market, understanding these changes are the key factor of being more efficient in markets. CRM which is known as basic structure for describing customer’s needs for efficiently understand customer’s behavior and finely get the maximum of market share and profit. There are major differences between B2B and B2C businesses such as long term purchase cycle, purchase interests and the amount of the transactions. These differences needs more interactive strategies. The knowledge that gets from CRM is extremely related to market changes. In recent years data mining increasingly help organizations to get and understand customer’s behavior. But with the rapid changes in market these procedures must be change too. Change mining as the higher order of data mining tries to get knowledge by analysis patterns instead of data. In this paper we attempt to calculate customer’s value by using RFM model and K-MEANS clustering method and then analysis changes in deferent time periods. We tries to find out cluster transitions and most frequent customer value changing trend for proactive decision making. For this purpose we use customer purchase transactions in insurance industry which are gathered in 3 years.
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Niknamian, Sorush. "The Use of Customer value changing trends in business analysis." Quantitative Economics and Management Studies 1, no. 2 (June 13, 2020): 130–38. http://dx.doi.org/10.35877/454ri.qems99.
Full textAbstract:
With the development of competition in business and also today’s rapid changes in competitive market, understanding these changes are the key factor of being more efficient in markets. CRM which is known as basic structure for describing customer’s needs for efficiently understand customer’s behavior and finely get the maximum of market share and profit. There are major differences between B2B and B2C businesses such as long term purchase cycle, purchase interests and the amount of the transactions. These differences needs more interactive strategies. The knowledge that gets from CRM is extremely related to market changes. In recent years data mining increasingly help organizations to get and understand customer’s behavior. But with the rapid changes in market these procedures must be change too. Change mining as the higher order of data mining tries to get knowledge by analysis patterns instead of data. In this paper we attempt to calculate customer’s value by using RFM model and K-MEANS clustering method and then analysis changes in deferent time periods. We tries to find out cluster transitions and most frequent customer value changing trend for proactive decision making. For this purpose we use customer purchase transactions in insurance industry which are gathered in 3 years.
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Setiawan, Panji Rachmat, and Adri Awwal. "Arsitektur Informasi Untuk Electronic Procurement Pada PT. Smooth Jaya Mandiri." IT JOURNAL RESEARCH AND DEVELOPMENT 1, no. 2 (August 30, 2017): 48–60. http://dx.doi.org/10.25299/itjrd.2017.vol1(2).679.
Full textAbstract:
PT. Smooth Jaya Mandiri merupakan perusahaan yang bergerak pada bidang Barang dan Jasa. Mereka dalam pemasarannya menawarkan mulai dari konstruksi, spesialis tower, perdaganangan umum, spesialis kompresor udara dan pengering udara, spesialis genset, spesialis pendingin, spesialis boiler, pemasangan pipa, komisioner mesin industri, pelayanan provider telekomunikasi. PT. Smooth Jaya Mandiri sendiri berusaha menjadi suatu perusahaan yang selalu bergerak maju, kreatif, inovatif serta tanggap dalam menghadapi perubahan yang terjadi. Selalu menjalin kerjasama yang sehat dengan para mitra usaha mereka agar dapat menempatkan kepuasan mitra usaha sebagai prioritas utama. Dengan latar belakang PT. Smooth Jaya Mandiri sebagai perusahaan penyedia jasa dan pengadaan barang maka salah satu tools e-business yang tepat digunakan adalah electronic procurement terutama electronic maintenance repair and overhaul, electronic bidding, electronic purchase order, serta electronic sourcing. Arsitektur Electronic Procurement atau e-proc adalah arsitektur dari sebuah infrastruktur teknologi dan aplikasi pengadaan elektronik yang menjembatani proses bisnis pengadaan dalam transaksi bisnis – kepada – bisnis (B2B) atau Bisnis – Kepada – Konsumen (B2C). Untuk mencapai tujuan yang diinginkan, maka dilakukan penelitian dengan menggunakan Value Chain Analysis untuk memetakan setiap aktivitas bisnis yang ada. Lalu pada aktivitas bisnis yang telah terpetakan, dilakukanlah perancangan arsitektur informasi TOGAF dan Zachman Framework. Langkah berikutnya adalah membuat prototype untuk yang kemudian dilanjutkan perhitungan Business Process Improvement pada ruang lingkup yang ditentukan.
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Szabó-Szentgróti, Eszter, Gábor Szabó-Szentgróti, and Zoltán Szakály. "Empirical research on corporate strategies in Hungarian dairy industry." Applied Studies in Agribusiness and Commerce 11, no. 3-4 (December 31, 2017): 169–79. http://dx.doi.org/10.19041/apstract/2017/3-4/23.
Full textAbstract:
Corporate strategy has never been as important as it is nowadays. Markets are changing rapidly because of consumer demands, innovations, information flow and economic changes. Our paper concentrates on Hungarian dairy industry (hereinafter dairy) and four main objectives were defined to be analysed: (1) domestic dairy company features, (2) main strategic characteristics, (3) how companies’ strategy resonates on the consumer side and (4) companies’ financial background were analysed as well. A company database was made in order to prepare for the primary research and to understand better the nature of today’s market. B2B (26 companies) and B2C (503 people) surveys were used in order to gain primary data. In 2017 132 Hungarian companies were observed in milk processing, but 44% of the market participants are not present in dairy competition. It is a fairly fragmented market structure because 10-20% of the annual turnover is accumulated among the 80-90% of competitors. The factor analysis of the data proved that the dairy companies followed m strategies at the same time; and it is assumed that most of them are unconscious. Strategically, the majority of the dairy sector is not up-to-date and modern enough. SMEs sector management skills and strategic preparedness are considered to be out-of-date and insufficient. Strategic planning can possibly have an influence on financial results, which was only partly proved by the analysed criteria system. The production and use of own raw milk supplies might make companies experience financial benefits. Nearly 78% of the respondents would rather purchase goods made from own raw material. The willingness to pay a higher price for this was in average 5-15%.
JEL Code: L1, L66
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ZAITSEVA, Olena, Viktoriya SHUKLINA, and Olena VOSKRESENSKA. "Social media marketing in the business interaction system of the enterprise." Herald of Kyiv National University of Trade and Economics 148, no. 2 (April 21, 2023): 39–47. http://dx.doi.org/10.31617/1.2023(148)04.
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Introduction. The digital economy is developing very quickly in the world, so all businesses understand the need to use modern interactive technologies in predicting consumer behavior and are ready to adapt the informational potential of campaigns to the conditions of global digitalization. Problem. The digital economy accelerates changes in marketing communications and requires new relevant channels of digital interaction. The aim of the article is to substantiate the selection and implementation of modern digital marketing communications in the business environment of the campaign in order to predict consumer behavior and develop entrepreneurial information potential. Methods. Methods of systematization, grouping and comparison, analytical and epistemological methods (for assessing the state and prospects of the use of social networks), graphic and analytical methods (for illustrating research results), abstract-logical analysis (for researching the evolution of marketing communications), and Internet monitoring (to determine the effectiveness of the most relevant channels of digital marketing communications, their ranking by popularity) were applied in the paper. Results. The authors determined that social networks during the war became the fastest, most effective and most accessible channels of communication with the audience. Social media marketing channels and their rating were analyzed; the most relevant for the enterprise – B2C and B2B consumers – were justified in the context of the development of the information potential. Conclusions. The necessity of increasing the monetization of digital marketing communications and strengthening their communicative effectiveness in the context of a two-way approach is proven. On the one hand, it is necessary to improve the quality of content and its delivery methods to consumers, commercial activities that ensure the finalization of acts of purchase and sale and delivery of goods and receipt of services. On the other hand, monitor the existing and potential channels of digital marketing communications, respond to their popularity among different types of consumers, scale the use of digital technologies, facilitate the accessibility of their use, improve the information infrastructure, strengthen the digital trust and technological competence of specialists, as well as form a new digital business culture.
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Wu, Banggang, Xiaoyu Deng, and Xuebin Cui. "Cash on delivery or online payment: mobile channel, order size and payment methods." Journal of Contemporary Marketing Science 3, no. 2 (May 26, 2020): 225–42. http://dx.doi.org/10.1108/jcmars-12-2019-0048.
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PurposeThe existing research does not systematically explore customers' option about different payment methods, nor does it analyze how shopping channels and shopping scale affect customers' option about different payment methods. Furthermore, there is a lack of exploration on what the relationship is, and how they are adjusted by customer purchasing experience. The authors’ research questions are: (1) when using different shopping channels in online retailing, whether customers will choose different types of payment methods? (2) Does the purchase amounts affect customers' choice of different payment methods?Design/methodology/approachThis study takes 60,484 customers from JD.com, one of the largest B2C platforms in China, as the research object and collects the purchase data of these customers from October 01, 2012 to December 31, 2013, and analyzes them through panel data models.FindingsBased on their purchase data, the authors find the main results by using panel data model that (1) the use of mobile channel has a positive effect on cash on delivery (COD), implying that when consumers use mobile to purchase, they have a higher possibility to use COD, (2) the order size has a positive effects on COD, that is to say, when the purchase amount increases, the possibility of using COD also increases. (3) Furthermore, when consumers' purchase experience abound, mobile channel's positive effect on COD will be decreased, but it does not affect the positive effect between order size and COD.Originality/valueFrom the aspects of shopping channels, product attributes and customer purchase experience, it fills the gaps in the research on the preselection of payment methods and makes research of payment methods a complete research system. Secondly, this study adds COD to the options of payment method selection. Finally, the moderating effect of customer shopping experience from a dynamic perspective elaborates that customers can learn from multiple purchases and overcome the shopping risks brought by shopping channels, thereby reducing the probability of choosing a COD method.
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Seliuchenko, Nadia, and A. Bilogriva. "Electronic commerce as a tool for ensuring business continuity in the convention of the Covid 19 pandemic." Management and Entrepreneurship in Ukraine: the stages of formation and problems of development 2022, no. 1 (June 1, 2022): 159–66. http://dx.doi.org/10.23939/smeu2022.01.159.
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The COVID19 pandemic in 2019 dealt a severe blow to the economy of every country in the world. As a result of the closure of many businesses and stores, many consumers switched to online shopping – 84 % made online purchases during the pandemic. Shoppers began shopping outside their home country, which intensified online competition. In the first half of 2020, cross-border e-commerce grew by 21 %. SOLMAR LLC, which is a leader in the Ukrainian market for the production and sale of basic women’s clothing, was chosen to study e-commerce business processes. The main types of e-commerce of the researched enterprise are B2C and B2B. The company has 8 offline stores, a web-site, Instagram with more than 600 thousand subscribers, went to Rozetka and Amazon. The consumers of the enterprise include women aged 14–50. Turksell and Akademi Textile are the key suppliers that ensure timely delivery of materials and orders. Among the main competitors of SOLMAR LLC are FAMO, VOVK, Fashionista, ByOn. The main partners of the company are: SKYUP, PrivatBank, Nova Poshta, Avivi, ROZETKA, Amazon. According to the B2B form, the company cooperates with the following corporate clients: «SkyUP»; AstraDent; BROOKLYN. According to the NPS survey, the level of consumer loyalty to the brand is 86%. According to the pricing policy, the company is middle-class and offers high quality at a fairly low price on the market compared to competitors. The business process of e-commerce of SOLMAR LLC was evaluated. It is established that ecommerce B2C LLC «SOLMAR» in the peak period of sales has a high profitability. The financial and economic condition of the enterprise in 2017-2020 is estimated by a number of indicators and on their basis the taxonomic indicator of the level of development is calculated. The taxonomic indicator of the level of development in 2020 deviates from its value in 2019 by only 0.002 points. It was concluded that the introduction of e-commerce allowed SOLMAR LLC not only to continue economic activity in the COVID19 pandemic, but also to increase profits from sales of goods, increase its market share and increase the value of its product to consumers.
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Sahi, Geetanjali, and Sushila Madan. "Developing a Website Usability Framework for B2C E-Commerce Success." International Journal of Information Communication Technologies and Human Development 5, no. 1 (January 2013): 1–19. http://dx.doi.org/10.4018/jicthd.2013010101.
Full textAbstract:
With the growth and proliferation of the internet, B2C E-commerce has grown across the globe. To reach the huge geographically spread customer base, organizations are opening web-based stores; as these organizations invest a lot of resources in this process, it is imperative that they measure the success of their E-commerce venture. Although much research has been done in the area of ascertaining factors that influence the adoption of E-commerce, little research has been conducted on post-adoption phenomenon of E-commerce success. The purpose of this study is to fill this gap. A conceptual model is derived after extracting elements of Technology acceptance model and expectation-confirmation theory. The model was then tested using data gathered from 297 online shoppers in India. As a result of an extensive review of IS literature 7 dimensions (4 first order and 3 intermediate) viz. System Quality, Trust, Extension Quality, Propriety of content, User satisfaction, Perceived usability and Intention to purchase were identified. Statistical analysis of the data revealed that all the intermediate dimensions viz. User satisfaction, Perceived usability and Intention to purchase and one first order dimension Trust significantly impacted E-commerce success. All of the first order dimensions significantly impacted one or the other intermediate dimension.
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Berne-Manero, Carmen, Maria Gómez-Campillo, Mercedes Marzo-Navarro, and Marta Pedraja-Iglesias. "Reviewing the Online Tourism Value Chain." Administrative Sciences 8, no. 3 (August 22, 2018): 48. http://dx.doi.org/10.3390/admsci8030048.
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The booking purchase process in B2C tourism online from the perspective of the quality-satisfaction-loyalty value chain has scarcely been investigated. The measurement models of the variables are not unified and essential variables, as transaction costs, need more research in order to achieve a comprehensive model of the digital tourist purchase process. This research is aimed at solving this gap through the proposal of a theoretical structural model, which is tested for the Spanish context. The results show that the measurement of website-perceived quality must include utilitarian and hedonic aspects, which can provide a competitive advantage to acquire and retain customers. Perceived quality and transaction costs determine customer’s satisfaction and, ultimately, repurchase intentions or brand loyalty. Prices are found as mediator variables fostering the effect of quality on satisfaction, and non-monetary costs act as a cause of satisfaction. The online B2C tourism business must implement efficient internal and external processes to justify perceived costs.
Dissertations / Theses on the topic "PURCHASE ORDER B2B"
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YADAV, SHRUTI. "CONTRACT TO PURCHASE ORDER B2B MANAGEMENT SYSTEM." Thesis, 2023. http://dspace.dtu.ac.in:8080/jspui/handle/repository/20158.
Full textAbstract:
Companies often struggle to maintain track of their contracts and purchase orders in
today's fast-paced business world, which can result in missed deadlines, lost
opportunities, and even legal difficulties. The Contract to Purchase Order
Management System is a Management Tool that addresses these issues by improving
the contract and purchase order management process.
This Management Tool assists businesses in organizing and storing all of their contracts
in one place, allowing them to rapidly access and evaluate critical information such as
contract terms, renewal dates, and price. Companies can also use this software to easily
construct new contracts, raise Purchase Orders against contracts, track order progress,
and receive real-time delivery status information.
This software streamlines the contract and purchase order process in addition to
providing a number of other advantages to businesses, including as report generation,
role-based access controls, encryption, and audit trails that provide a thorough record of
all contract-related operations. The Contract to Purchase Order Management System is
an effective solution that enables businesses to organize their processes, boost
productivity, and lower risk so they can concentrate on their core company operations
and spur growth.
Book chapters on the topic "PURCHASE ORDER B2B"
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Karakaya, Fahri. "B2B eCommerce." In Service Science Research, Strategy and Innovation, 245–59. IGI Global, 2012. http://dx.doi.org/10.4018/978-1-4666-0077-5.ch015.
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This chapter discusses the use of Internet by businesses in marketing products and services to other businesses. The chapter starts with the well-known technology adoption model and the relationship between technology adoption and firm profitability and then expands into how businesses market to other businesses using a variety of methods and examples. Most businesses targeting their products and services to other businesses or distributors have developed web sites where purchasers can obtain information and place online orders with little or no human involvement. In addition to company specific web sites, there are also web portals where business customers and sellers meet to buy and sell products using auctions and bids. The chapter then discusses how to increase online traffic using search engine optimization as well as identifying potential customers using electronic databases. The chapter ends with a discussion on the importance of relationship marketing for B2B businesses using Customer Relationship Management software or other means.
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Pierre, Samuel. "Security Issues Concerning Mobile Commerce." In Mobile Computing, 2653–59. IGI Global, 2009. http://dx.doi.org/10.4018/978-1-60566-054-7.ch201.
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Electronic commerce or e-commerce can be briefly defined as a financial transaction or commercial information between two parties based on data transmitted over communication networks (Soriano & Ponce, 2002). It relies upon users’ interventions to initiate a transaction and select the main steps of the process. Users’ actions stem from a succession of virtual decisions. Indeed, when shopping with a virtual catalog, customers can select products which meet their needs, tastes, and respect their price range. Such decisions consistently require the users’ input, thus costing them both time and money. These costs are even more exorbitant when a search is launched for an order that includes a variety of products from different sources which have different characteristics (price range, delivery dates, etc.). When transactions involve users who are moving or take place over mobile networks, this is referred to as mobile electronic commerce, a specific type of e-commerce. Mobile electronic commerce (or m-commerce) refers to an ability to carry out wireless commercial transactions using mobile applications within mobile devices, such as mobile phones and personal digital assistants (PDAs). It is generally defined as the set of transactions or processes which can be carried out over a wireless mobile network. According to this definition, m-commerce constitutes a subset of all electronic commercial transactions (electronic commerce or e-commerce) from business to consumer (B2C) or business to business (B2B). Thus, short personal messages such as those from SMS (short messaging system) sent between two individuals do not fall into the category of m-commerce, whereas messages from a service provider to a salesperson or a consumer, or vice versa, do fit this very definition. M-commerce appears as an emerging manifestation of Internet electronic commerce which meshes together concepts such as the Internet, mobile computing, and wireless telecommunications in order to provide an array of sophisticated services (m-services) to mobile users (Varshney, Vetter, & Kalakota, 2000; Veijalainen, Terziyan, & Tirri, 2003). E-commerce includes an initial step where consumers search for a product they wish to purchase by virtually visiting several merchants. Once the product is found, negotiations can take place between the customer and the merchant (electronic negotiation or e-negotiation) (Paurobally, Turner, & Jennings, 2003). If an agreement is reached, the next step is the payment phase. At each step of the process, some problems arise, such as transaction security, confidence in the payment protocol, bandwidth limitations, quality of service, shipping delays, and so forth (Younas, Chao, & Anane, 2003; Zhang, Yuan, & Archer, 2002). The peak withdrawal periods have always presented a major challenge for certain types of distributed applications. The advent of m-commerce further highlights this problem. Indeed, in spite of rather optimistic predictions, m-commerce is plagued by several handicaps which hinder its commercial development, security being the main one.
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Malhotra, Dheeraj, Neha Verma, Om Prakash Rishi, and Jatinder Singh. "Intelligent Big Data Analytics." In Mobile Commerce, 259–76. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-2599-8.ch014.
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With the explosive increase in regular E Commerce users, online commerce companies must have more customer friendly websites to satisfy the personalized requirements of online customer to progress their market share over competition; Different individuals have different purchase requirements at different time intervals and hence novel approaches are often required to be deployed by online retailers in order to identify the latest purchase requirements of customer. This research work proposes a novel MR apriori algorithm and system design of a tool called IMSS-SE, which can be used to blend benefits of Apriori-based Map Reduce framework with Intelligent technologies for B2C E-commerce in order to assist the online user to easily search and rank various E Commerce websites which can satisfy his personalized online purchase requirement. An extensive experimental evaluation shows that proposed system can better satisfy the personalized search requirements of E Commerce users than generic search engines.
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Malhotra, Dheeraj, Neha Verma, Om Prakash Rishi, and Jatinder Singh. "Intelligent Big Data Analytics." In Advances in Business Information Systems and Analytics, 50–72. IGI Global, 2017. http://dx.doi.org/10.4018/978-1-5225-2234-8.ch003.
Full textAbstract:
With the explosive increase in regular E Commerce users, online commerce companies must have more customer friendly websites to satisfy the personalized requirements of online customer to progress their market share over competition; Different individuals have different purchase requirements at different time intervals and hence novel approaches are often required to be deployed by online retailers in order to identify the latest purchase requirements of customer. This research work proposes a novel MR apriori algorithm and system design of a tool called IMSS-SE, which can be used to blend benefits of Apriori-based Map Reduce framework with Intelligent technologies for B2C E-commerce in order to assist the online user to easily search and rank various E Commerce websites which can satisfy his personalized online purchase requirement. An extensive experimental evaluation shows that proposed system can better satisfy the personalized search requirements of E Commerce users than generic search engines.
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Clarke, Roger. "The Effectiveness of Privacy Policy Statements." In Digital Business Security Development, 84–111. IGI Global, 2011. http://dx.doi.org/10.4018/978-1-60566-806-2.ch004.
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An expectation exists in the U.S.A. that operators of business-to-consumer (B2C) Web sites will provide public notice of their privacy and security practices in relation to the personal data that they hold. Such documents are referred to in this paper as Privacy Policy Statements (PPS). The use of PPS has become mainstream in many other countries as well. Privacy and security of personal data are important elements in consumer trust, and hence in a consumer‘s decision to make purchases using Internet commerce services. PPS could therefore be expected to play an important role in overcoming the impediments to consumer purchases online. This paper adds to the growing research literature on PPS by developing a research design involving comparison of an organisation’s PPS against a normative template developed on the basis of professional practice and laws, policies, practices, and public expectations around the world. A study of six B2C sites was undertaken, in order to assess the practicability of the design, and provide some initial substantive insight into the contributions that PPS currently make to consumer trust. It appears that many organisations’ PPS may be seriously inadequate, and hence may be more of an impediment to trust than an enabler of Web-commerce adoption.