Dissertations / Theses on the topic 'Public Value Management (PVM)'
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Mugaju, James. "Health Care Services for Child Survival and Performance-Based Management in Three Kosovo Municipalities." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5910.
Full textHobbs, Michael J., and mikewood@deakin edu au. "The management of SPMD based parallel processing on clusters of workstations." Deakin University. School of Computing and Mathematics, 1998. http://tux.lib.deakin.edu.au./adt-VDU/public/adt-VDU20051202.083729.
Full textBlanes, Ramona. "Smart policy for public value : strategic management in public sector reform." Thesis, University of Glasgow, 2017. http://theses.gla.ac.uk/8311/.
Full textMbesi, Mwiga Wiljonsi. "Public financial watchdogs, new public management and value for money in Tanzania." Doctoral thesis, [s.n.], 2015. http://hdl.handle.net/10284/5080.
Full textApesar da visibilidade crescente da Nova Administração Pública (NAP) e das agências reguladoras, permanecem por responder algumas interrogações cruciais sobre como respeitar os padrões adequados de ―Value for Money‖ (VFM) na utilização de recursos públicos. Esta tese pretende explorar o impacto das agências reguladoras na problemática da ―accountability‖ e da gestão de recursos públicos através de uma análise critica das instituições de auditoria na prossecução de VFM de acordo com a teoria da NAP. A tese envereda, ainda, por uma análise crítica da posição dos cidadãos no contexto da atividade desempenhada pelas agências reguladoras. O contexto tanzaniano foi abordado através de uma estratégia de investigação qualitativa, comênfase nas entrevistas, questionários e análise documental, com o propósito de testar a validade das perguntas de partida. Os resultados revelaram que a Tanzânia adotou o modelo de NPA e criou, nessa conformidade, várias agências reguladoras. Todavia, tratou-se da adoção parcial do modelo de NAP. Apesar das reformas empreendidas, tem-se notado o crescimento de fraude, de irregularidades várias, de corrupção e uma utilização ineficiente de recursos públicos. Constatou-se que a adoção da NAP e a criação de agências reguladoras não contribuíram para o aumento do poder das entidades de supervisão financeira do setor público nem para o aumento dos padrões de ―accountability‖. Um fator com peso que diminui o alcance de VFM é o elevado nível de dependência política das entidades responsáveis pela provisão de serviços públicos. Os resultados revelaram ainda que as entidades de supervisão financeira do setor público têm muita utilidade para assegurar VFM na utilização de recursos públicos. No entanto, as instituições de auditoria tanzanianas confrontam-se com vários desafios que dificultam a execução cabal dos seus deveres profissionais. Estas entidades encontram-se divididas entre acautelar interesses políticos e interesses dos cidadãos. Por exemplo, os dirigentes das instituições de supervisão financeira na Tanzânia são nomeados pelo governo e dele dependem em larga medida,o que coloca em risco a sua independência política. O modelo das agências reguladoras tanzanianas inclui consultores financeiros com ligações ao governo e não verdadeiras instituições de supervisão financeira do setor público. Apesar do Controllerand Auditor Generaldispor de um mandato constitucional para auditar o setor público, não dispõe de poderes de verificação das suas recomendações. A tese considera, por conseguinte, que as entidades de supervisão financeira do setor público tanzaniano têm poderes limitados. Não obstante a Constituição exigir que o governo seja ―accountable‖ junto dos cidadãos e que haja abertura à intervenção dos cidadãos na gestão dos assuntos públicos, o modelo das agências reguladoras da Tanzânia, assim como o seu enquadramento legal e o sistema de ―accountability‖, ignoram a intervenção dos cidadãos.
Despite the increased visibility of the adoption of New Public Management (NPM) and agencification, the key questions regarding the achievement of Value for Money (VFM) in the utilization of public resources remain unanswered. This dissertation intended to produce evidence on the impact of agencification on accountability and management of public resources. It critically analyzes the usefulness of Supreme Audit Institutions (SAIs) in assuring VFM in the utilization of public resources according to the NPM doctrine. It also provides a critical analysis of the position of the public in the agencification framework. Qualitative research strategy was used to analyze the Tanzanian framework, and in particular in-depth interviews, questionnaires, and documentary analysis, to confirm the initial research assumptions. Findings revealed that Tanzania has embraced NPM and agencification. However, the country has partially implemented the NPM doctrine. Despite the reforms, fraud, irregularities, corruption, and inefficient use of resources are growing. NPM and agencification have not largely improved public watchdogs‘ power in addressing accountability issues. One major factor that hinders the achievement of VFM is that the service delivery machinery has been highly politicized and becomes part of the political system. Findings reveal that public financial watchdogs are exceptionally useful in assuring VFM in the utilization of public resources. However, Tanzania‘s SAI is facing a number of challenges that resulted in the unsuccessful execution of professional duties. Watchdog institutions are facing the risk of balancing political interests and the interests of the public. For instance, the heads of Tanzania‘s public financial watchdog institutions are appointed and largely obey to the government and not to the public. This puts in jeopardy their expected independence status. Thus, Tanzania‘s agencification and accountability framework comprises ―government financial consultants‖ and not ―public financial watchdog institutions‖. Although the Controller and Auditor General (CAG) is constitutionally mandated to audit the public sector, it is not mandated to follow-up and to enforce audit recommendations. This dissertation considers Tanzania‘s public watchdog institutions as toothless public financial watchdog institutions. Regardless that the Constitution requires the government to be accountable to the people and to be open to the people‘s participation in public affairs, Tanzania‘s agencification, legal and accountability frameworks ignore the involvement of the public.
Malgré l'augmentation de la visibilité de l'adoption de la Nouvelle Gestion Publique (NGP) et des agences de régulations, les questions clés concernant le respect des standards de « Value for Money » (VFM) dans l'utilisation des ressources publiques restent sans réponse. L‘objectif de cette thèse est d‘analyser l'impact des agences de régulation sur la problématique de l‘«accountability» et de la gestion des ressources publiques à travers une analyse critique de l'utilité des Institutions de Surveillance pour assurer une VFM dans l'utilisation des ressources publiques en suivant la doctrine de la NGP. La thèse présente aussi une analyse critique de la position du public face aux activités effectuées par les agences de régulation. La recherche qualitative a été utilisée comme stratégie pour analyser le contexte de la Tanzanie, et en particulier les interviews approfondies, les questionnaires et l'analyse documentaire, pour confirmer les hypothèses initiales de recherche. Les résultats ont révélé que la Tanzanie a adopté la NGP et l‘agencement. Cependant, il ne s‘agit que d‘une mise en oeuvre partielle du modèle de NGP. Malgré les réformes, la fraude, les irrégularités, la corruption, et l'utilisation inefficace des ressources augmentent de plus en plus. L‘adoption de la NGP et la création des agences de régulation n‘ont pas amélioré le pouvoir des institutions publiques de surveillance ni traité les problématiques liées à l‘«accountability». Un facteur important qui entrave la réalisation de NGP est le fait que le mécanisme de prestation de services a été très politisé et devient partie intégrante du système politique. Les résultats révèlent que des garde-fous dans la gestion des finances publiques sont particulièrement utiles pour assurer une NGP dans l'utilisation des ressources publiques. Cependant, les institutions tanzaniennes de surveillance sont confrontées à des défis qui ont abouti à une exécution sans succès de ses devoirs professionnels. Elles sont partagées entre les intérêts politiques et les intérêts publics. A titre d‘exemple, en Tanzanie, les chefs des institutions financières publiques de surveillance n‘obéissent pas aux intérêts publics mais plutôt au gouvernement qui les nomme. Ceci met en péril leur statut d'indépendance présumée. Ainsi, le modèle tanzanien des agences de régulations et de «accountability» inclut les «consultants financiers du gouvernement» mais pas les «institutions de contrôle des finances publiques ». Bien que la Constitution donne mandat à la «Cours des Comptes» pour auditer le secteur public, cette dernière ne dispose pas de pouvoir pour suivre et appliquer les recommandations des audits. Cette thèse considère les institutions publiques de vigilance de la Tanzanie disposent des pouvoirs assez limités. En dépit du fait que la Constitution oblige le gouvernement à rendre compte à la population et lui ouvrir une participation à la gestion des affaires publiques, le cadre juridique des agences de régulation et de l‘«accountability» en Tanzanie ignore complétement la participation des citoyens.
Thomson, Kerstin. "Styrning och samhällsvärde : en studie med exempel från museivärlden." Doctoral thesis, Stockholms universitet, Företagsekonomiska institutionen, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-145438.
Full textHunter, Kirsty M. "The application of value management to the public service sector with a view to best value." Thesis, Glasgow Caledonian University, 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.426430.
Full textCassop, Thompson Michael. "Customers' value seeking practices in public sector health and fitness clubs." Thesis, University of Sunderland, 2012. http://sure.sunderland.ac.uk/3289/.
Full textKo, Jaekwon. "Values Public Managers Hold, Organizational Environments, and Public Service Characteristics in Explaining the Choice of Public Service Delivery Modes: Focused on County and City Governments in Virginia." Diss., Virginia Tech, 2013. http://hdl.handle.net/10919/19330.
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Alalshikh, Mohammed A. S. "The development of a value management approach for the Saudi public sector." Thesis, University of Leeds, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.530849.
Full textBarnes, Everton Dean. "Value-based management : public water utilities, a financial consideration / Everton Dean Barnes." Thesis, North-West University, 2009. http://hdl.handle.net/10394/4332.
Full textFischer, Katrin. "Lebenszyklusorientierte Projektentwicklung öffentlicher Immobilien als PPP : ein Value-Management-Ansatz." Weimar Verl. der Bauhaus-Univ. Weimar, 2008. http://e-pub.uni-weimar.de/volltexte/2008/1300/.
Full textJeanson, Fredrik, and Petros Prelorentzos. "Värdeskapande och organisationsutveckling i skolan : En studie om Public Value Management som handlingsutrymme för skolutveckling." Thesis, Örebro universitet, Handelshögskolan vid Örebro Universitet, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-23422.
Full textEducation is a central part of society. For a long time the operating actor has been the local government. In recent years the public sector has undergone a series of changes and reforms in terms of governance and power structure. Moreover, the local school units have been facing challenges with the introduction of the free school choice. Public schools are therefore challenged to manage their new position, expand their capacity and adapt to society. The present study examines how a local school unit generates positive value for students and staff in order to identify factors that are important to a schools value creation. The methodology for this study has been to interview the managers and teachers, and elicit their views regarding which schools activities create value and how a school can develop its capacity and acting space. The study has been carried out at the local elementary school Odenskolan, located in Odensbacken,Örebro Municipality. In the theoretical framework we are discussing characteristics of public organizations, and the concepts New Public Management and Public Value Management. We are also looking at a model which depicts a school's ability to capacity and acting space development. The empirical study presents the studied organization Odenskolan and the overall objectives of the school. The results of our interviews are following thereafter. Our analysis shows that there are several factors which are central to a school in order to generate value for the student, the staff and the organization. These are mainly issues of legitimacy and society-oriented approaches. It turns out that the schools work generates value, but most factors can be developed in the organization. Furthermore, it is demonstrated that these factors are dependent on given conditions in order for the organization to exploit and stretch its boundaries. Our study shows that there are several distinctive factors in terms of value creation activities between students, staff and organization. The main factors are collaboration, social-oriented mindset and appreciation of the individual, which together result in a trusted and deeply rooted educational and organizational model both within the organization and in the local community.
Bäro, Anne [Verfasser], Timo [Gutachter] Meynhardt, and Steven A. [Gutachter] Brieger. "Psychological perspectives on public value creation / Anne Bäro ; Gutachter: Timo Meynhardt, Steven A. Brieger." Dresden : Sächsische Landesbibliothek - Staats- und Universitätsbibliothek Dresden (SLUB), 2019. http://d-nb.info/1195476639/34.
Full textDahlbäck, Pettersson Sarah, and Sigrid Larsson. "Värdeskapande inom kommunala projekt : En tillämpning av Public Value Management på kommunala samhällsutvecklingsprojekt." Thesis, Högskolan i Gävle, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-26162.
Full textThe aim of this study is to increase the understanding of how value creation in municipal projects can be influenced by Public Value Management. A qualitative approach and semistructured interviews was used during the study. Our study indicates that the public value that is created through municipal project does show signs of Public Value Management despite the dact that the project leaders are not familiar with the term. The conclusion is that Public Value Management does not seem to be a prerequisite for the creation of public value. Although, it may very well contribute with positive infulences to the process of value creation.
Celebi, Nuray. "Public Debt Management In Turkey With Stochastic Optimization Approach." Master's thesis, METU, 2005. http://etd.lib.metu.edu.tr/upload/3/12607050/index.pdf.
Full texts debt in a way that minimizes the cost regarding risk. Choosing the right instrument and maturity composition that has the least cost and risk is the debt management problem to be dealt with and is affected by many stochastic factors. The objective of this thesis is the optimization of the debt management problem of the Turkish Government via a stochastic simulation framework under the constraints of changes in portfolio positions. Value-at-Risk of the optimal portfolio is calculated to measure market risk. Macroeconomic variables in the optimization problem are modeled with econometric models like autoregressive processes (AR), autoregressive integrated moving average processes (ARIMA) and generalized autoregressive conditionally heteroscedastic (GARCH) processes. The simulation horizon is 2005-2015. Debt portfolio is optimized at 2006 and 2015 where the representative scenarios for the optimization are found by clustering the previously generated 25,000 scenarios into 30 groups at each stage.
Osmani, Mohamad. "Examining the antecedents of public value in e-government services." Thesis, Brunel University, 2015. http://bura.brunel.ac.uk/handle/2438/10518.
Full textFatokun, Ajibola Oladipo. "Value for money integration in the renegotiation of public private partnership road projects." Thesis, University of Central Lancashire, 2018. http://clok.uclan.ac.uk/25361/.
Full textLewis, Tiffany Emma. "The Relationship Between Evaluation Tools and Public Value in Ohio." The Ohio State University, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=osu1337718070.
Full textDaud, Muhammad Nasir. "Public sector information management and analysis using GIS in support of property valuation in Malaysia." Thesis, University of Newcastle Upon Tyne, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.313266.
Full textEriksson, August, and Eric Weberg. "En svår balansgång : En fallstudie om hur Höganäs Omsorg AB arbetar för att bibehålla en balans mellan samhällsnytta och ekonomivärden." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-97107.
Full textMakasi, Tendai. "Cognitive computing systems and public value: The case of chatbots and public service delivery." Thesis, Queensland University of Technology, 2022. https://eprints.qut.edu.au/230002/1/Tendai_Makasi_Thesis.pdf.
Full textGlennon, Russell J. "The 'death of improvement' : an exploration of the legacy of performance and service improvement reform in English local authorities, 1997-2017." Thesis, Loughborough University, 2017. https://dspace.lboro.ac.uk/2134/25178.
Full textBadarch, Kherlen. "Integrating new values into Mongolian public management." Phd thesis, Universität Potsdam, 2013. http://opus.kobv.de/ubp/volltexte/2014/6689/.
Full textDie vorliegende Arbeit untersucht das sozio-kulturelle und institutionelle Umfeld der Organisationen des öffentlichen Sektors in der Mongolei, das signifikante Einflüsse auf die aktuellen Reformbemühungen in der öffentlichen Verwaltung hat. Die Studie stützt sich auf die Kultur- und Werttheorie. Die regelkonforme Verhaltensweise, Gemeinschaftsfavorisierende strenge Hierarchie, die fatalistische Annahme einer Autorität als unvermeidlich und unkontrollierbar sowie ein auf möglichst eigenständige Entscheidung und Meinungsbildung angestrebter Individualismus sind die weitverbreiteten kulturellen Verhaltensformen bei den Organisationen des öffentlichen Sektors der Mongolei. Dementsprechend streben die Beschäftigten des öffentlichen Dienstes uneigennützig das Wohlergehen der Bevölkerung, die Einhaltung der öffentlichen Regeln, die einvernehmlichen Beziehungen der Menschen zueinander sowie die Sicherheit und Nachhaltigkeit des Lebens an. Bestimmte Wertvorstellungen zur Selbstbestimmung, wie persönliche Geisteshaltung, eigenständiges Handeln sowie Kreativität sind für sie sehr wichtig. Dieser sozio- kulturelle Kontext hat große Auswirkungen auf das Arbeitsverhalten und auf die Aktivitäten der Beschäftigten des öffentlichen Dienstes zur Umsetzung von Reformen in der öffentlichen Verwaltung. Daher ist eine institutionelle Führung als Förderer und Beschützer von Wertesystemen bei der Umsetzung von Reformen in den hiesigen Institutionen unerlässlich.
Dawkins, Michael L. "Employee Perception of the Value of Customer Focus Training in Public Transportation." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/491.
Full textWikström, af Edholm Lisa. "Att styra tiden : New Public Management i svensk kulturarvsförvaltning." Thesis, Stockholms universitet, Institutionen för kultur och estetik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-148957.
Full textWong, Tak-wing Albert. "An evaluation of the impact of value for money audits conducted by the Director of Audit in Hong Kong." Hong Kong : University of Hong Kong, 1995. http://sunzi.lib.hku.hk/hkuto/record.jsp?B14035479.
Full textTry, David Richard. "Using public value theory to assist in understanding how and why executives integrate results-based management exploratory case studies of the Canadian federal public sector /." Thesis, [Coventry, UK : D.R. Try], 2006. http://epe.lac-bac.gc.ca/100/200/300/david_richard_try/TryPhdThesis_FinalJune2006.pdf.
Full textBower, Douglas, and not supplied. "New Directions in Project Performance and Progress Evaluation." RMIT University. Property, Construction and Project Management, 2007. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20080130.135140.
Full textMeyer, Renate, Markus Höllerer, and Stephan Leixnering. "A question of value(s): Political connectedness and executive compensation in public sector organizations." Taylor&Francis, 2018. http://dx.doi.org/10.1080/10967494.2015.1094162.
Full textAu, Chung-man Johnsman. "The development of value for money auditing in the public sector in Hong Kong : problems and issues /." [Hong Kong : University of Hong Kong], 1993. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13552946.
Full textGalant, Desiree Marchelle. "The economic value of public open spaces : an approach for the City of Cape Town." Thesis, Stellenbosch : University of Stellenbosch, 2011. http://hdl.handle.net/10019.1/8531.
Full textThe fact that parks and urban green spaces have value is no longer disputed. The literature is awash with evidence attesting to this fact. The City Parks Department of the City of Cape Town is responsible for the provision and maintenance of in excess of six thousand green public open spaces across the Metropolitan area but is currently challenged in terms of ensuring that the service it provides is recognized and that it is adequately resourced from City coffers. This research was undertaken to find a mechanism that the Department can utilize to establish the value of the service it provides within a language that people generally understand and appreciate, the language of money and economics. Using the economic theoretical frameworks and paradigms as context, the key considerations and challenges facing the City Parks Department was considered in terms of competition for adequate land, definitions and the various values which can be attached to public open spaces. Considering the data and information contained in the literature, case studies and established economic valuation approaches and methods, a Valuation Framework was devised for the City Parks Department. The Valuation Framework is meant to be used as a mechanism for establishing the economic value of the public open spaces for which the Department is responsible. It consists of four sections namely a Site Selection Matrix, Site Valuation Components, Valuation Approaches and Methods and a Seven-Step Methodology. The Framework is devised for application at site level but with the understanding that the accumulation of outcomes can be integrated to draw conclusions and inferences about the total economic value which is created directly or indirectly by the Parks Department through its service offering.
Inglis, Robert Michael, and Robert inglis@rmit edu au. "Management Accounting and Market Orientation: A Product-level Case-study Analysis." RMIT University. Accounting and Law, 2008. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20080724.102053.
Full textAu, Chung-man Johnsman, and 歐中民. "The development of value for money auditing in the public sector in Hong Kong: problems and issues." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1993. http://hub.hku.hk/bib/B31964217.
Full textHawkins, David Richard, and davidh@socom com au. "Quantifying Organisation-Public Relationships." RMIT University. Applied Communication, 2009. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20090319.160313.
Full textDesgrées, du Loû Antoine. "Value for Money evaluation in PPPs: difficulties and developments." Thesis, KTH, Urbana och regionala studier, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-95284.
Full textBorgqvist, Jens, and Ida Axelsson. "Employer Branding : ett modernt begrepp i offentlig verksamhet." Thesis, Linnéuniversitetet, Institutionen för organisation och entreprenörskap (OE), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-36659.
Full textIntroduction Since post war era there has been an increase of modern organisational ideas. One of them is employer branding which is the characteristics of the company as an employer which purpose is to attract and retain the right employees. The public sector has now embarked the concept as a consequence of the new public management era. Field studies in this are absent. Purpose The purpose of this thesis is to increase the understanding about the difficulties of design an employer brand in the public sector which is characterized by new public management. The aim is to give a contribution to the discussion of employer branding, in the field of business administration, with a critical perspective towards the concept in the public sector. Method The study is hermeneutic with an abductive approach. We used a case study to collect the empirical material. 18 semi-structured interviews have been conducted within the municipality of Växjö. One observation did also take place. Conclusion In our study, we found, three parts in the public sector that makes it complicated to formulate an employer brand. They are: the large organisation with many different professions, the decentralization and the lack of knowledge about employer branding in the public sector.
Singleton, Demian. "Value-added versus status comparative case studies of the utilization of student achievement data by public school systems /." Connect to resource online, 2009. http://library2.sage.edu/archive/thesis/ED/2009singleton_d.PDF.
Full textSocolof, Jerome S. "Community Outreach in Sport and Arts Organizations as a Means for Public Value Generation and Interaction Facilitation." The Ohio State University, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=osu1343345812.
Full textParker, Thomas M. (Thomas Michael) 1943. "The Relationship between Employment Compensation and District Value Systems in Texas Public School Districts." Thesis, University of North Texas, 1992. https://digital.library.unt.edu/ark:/67531/metadc279099/.
Full textPalm, Klas. "Understanding Innovation as an Approach to Increasing Customer Value in the Context of the Public Sector." Licentiate thesis, Mittuniversitetet, Avdelningen för kvalitetsteknik, maskinteknik och matematik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-23883.
Full textVi lever i ett samhälle som ständigt utvecklas. Nya utmaningar och nya möjligheter dyker hela tiden upp. Som tur är har människan en fantastisk förmåga att anpassa sig och finna nya lösningar i nya situationer, d.v.s. vara innovativ. Inte bara individer utan även organisationer behöver ha utrymme för innovativ utveckling. Organisationer behöver arbeta med hur man skall utveckla nya varor, tjänster och processer. Samtidigt behöver varje organisation också arbeta med att utveckla kvalitén i befintlig verksamhet. Tidigare forskning har visat att ett högt värde för kunden, d.v.s. det som ofta utgör målet för kvalitetsarbete, uppnås genom att organisationen parallellt arbetar med utveckling av befintliga produkter, tjänster och processer samtidigt som man driver en innovativ utveckling. Hur organisationer hanterar balansen mellan dessa två perspektiv har det forskats och skrivits en hel del om för varuproducerande företag. Däremot saknas det dokumenterad kunskap om hur man balanserar dessa perspektiv på bästa sätt inom den tjänsteproducerande sektorn i allmänhet och den offentliga sektorn i synnerhet. Denna avhandling skrivs i syfte att bidra till befintlig kunskap om hur innovation kan förstås som en möjlig väg att öka kundvärdet inom den offentliga sektorn. Avhandlingen söker skapa insikt om hur innovation uppfattas som fenomen i syfte att öka värde för kunden samt hur det innovativa arbetet förhåller sig till andra moment av pågående kvalitetsarbete inom den svenska offentliga sektorn. Avhandlingen har även skrivits i syfte att bidra till ökad förståelse av hur vissa av kvalitetsrörelsens verktyg kan öka innovations-kapaciteten inom offentlig sektor. För att svara upp mot syftet har en litteraturstudie samt fallstudier genomförts. Fallstudierna har genomförts i Sverige på myndigheterna Lantmäteriet samt på biståndsmyndigheten Sida. I en fallstudie ingick även utrikesdepartementet samt den svenska regeringen. Tre forskningsrapporter har under åren 2012 till 2014 skrivits och dessa utgör underlag för denna avhandling. Resultatet av forskningen ger exempel på organisationer som i sitt kvalitetsarbete har ett stort fokus på systematisk mätning och kontroll av arbetsprocesser och betydligt mindre på att innovativt utveckla nya sätt att öka värdet för kunden. Resultatet av forskningen visar också att det finns ett antal hinder för de studerade offentliga förvaltningarna att kombinera det pågående kvalitetsarbetet med en ökad förmåga att arbeta innovativt. Givet att innovativ utveckling är en viktig strategi för att öka kundvärdet indikerar studien att delar av befintligt kvalitetsarbete utgör hinder för att nå ökat kundvärde inom offentlig sektor. Samtidigt finns det inom kvalitetsrörelsen verktyg och värderingar som kan öka organisationens förmåga till innovation. Kvalitetsrörelsens kärnvärden och verktyg som exempelvis systematiskt cykliskt lärande kan utgöra viktiga verktyg för att skapa gynnsamma förutsättningar för ökad innovationsförmåga. Detta understryker behovet av att identifiera var kvalitetsarbete stärker respektive hindrar innovationsprocesser. Resultatet av forskningen understryker samtidigt behovet av att radikalt utveckla arbetet med innovativa processer inom offentlig förvaltning för att därigenom bättre nå den offentliga förvaltningens övergripande mål.
Chambers, Eric, and Manuel Patrocinio. "Business Models and Value Creation : A Case Study of New York City Economic Development Corporation." Thesis, Umeå universitet, Handelshögskolan vid Umeå universitet (USBE), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-52335.
Full textMosweu, Osadi Elizabeth. "An assessment of the capacity management process of the information technology infrastructure library (ITIL) framework in delivering value in public sector." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2662.
Full textIn Information Technology (IT) service management, the Information Technology Infrastructure Library (ITIL) has been established as a standard and framework for managing IT services within private and public sector. However, in South African public sector, the value of this framework including the capacity management process has not been determined. The aim of the study was to assess the capacity management process within the service design stage of the ITIL framework in managing IT services at a selected public organisation in South Africa. Assessing capacity management in the context of this research was to judge whether it adds value to the organisation. Main questions asked were: to what extent has ITIL been implemented in the public sector in South Africa?, what benefits have been achieved through the implementation of ITIL in the public sector in South Africa? and how effective is the capacity management process of ITIL in the South African public sector? The study adopts a qualitative approach based on primary and secondary data. A purposive sampling method was used to collect data through interviews of ICT officials in Pretoria and Western Cape regions. It is evident in terms of the findings that capacity management within the organisation is practiced, but the organisation still has challenges in managing the process. Findings reveal challenges around user account management, ICT skills shortage and capacity constraints, information, network monitoring tools, and ITIL implementation. DeLone and McLean theoretical framework was used to analyse the capacity management process to explain the findings. A lack of clear ICT planning among the leadership is a contributing factor. Lack of adhering to standards, procedures and processes make it almost impossible to manage capacity. Efforts to address the technical and organisational challenges such as technical skills and stakeholders immediately reporting the users that need to be terminated on systems prohibit the success of capacity management process. Drawing the conclusion, it is recommended that efforts to address challenges should move beyond just ICT, into a comprehensive action by all stakeholders in respective of inter departmental units and executive who make decisions. Solutions should be embedded with ICT being able to manage technology, auditing of processes, and capacity to ensure excellence through reduced risk, increased efficiency, confident forecasts, and cost effectiveness is essential.
Bent, Reginald Anthony. "The significance of supply chain management with regard to the attainment of value and strategic objectives for municipalities within South Africa : a case study." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/86612.
Full textENGLISH ABSTRACT: Supply chain management (SCM) in the public sector in general, as well as the municipal sphere in particular, has received increasing prominence over past few years. Although the focus is mainly due to the impact of fraud and corruption in public sector procurement, this author is of the opinion that SCM can also create value and aid in the attainment of strategic objectives. The study revealed that supply chain management is described as a process in literature, whilst it is described as a system by government. Of significance to this, is that both literature and government view SCM as a means to add value. The study also revealed that in order for SCM to add value and to contribute to the attainment of strategic objectives, it is important that SCM forms part of the performance management (PM) system of an organisation. Performance measurement tools, such as the balanced scorecard, benchmarking, improvement and other measurement tools, were introduced as tried and trusted methods for measuring SCM performance. The study was embarked upon because the author was of the opinion that municipalities in South Africa only implement SCM because it is required by legislation. Thus, this theory was tested at Hessequa Municipality and it was found that the current emphasis was on compliance at Hessequa Municipality. This was done by means of studying documentary evidence and through interviews conducted with various internal and external stakeholders either directly or indirectly affected by the SCM processes of Hessequa Municipality. The study tested Hessequa Municipality’s readiness to progress towards performance management and measurement by using the financial capability model for SCM as utilised by the Western Cape Government to ascertain the level of SCM implementation at municipalities. It was found that Hessequa Municipality meets almost all the compliance and control requirements, with only two areas that require slight attention before full compliance is achieved. Through the interviews conducted, the study also tested Hessequa Municipality’s willingness to progress to the next level and found that there was indeed a willingness to progress towards managing and measuring SCM activities. In conclusion, the study recommended that Hessequa Municipality uses a phased-in approach when it sets processes in place to progress towards performance managing SCM. That when developing performance indicators for SCM, it be aligned to the performance management system and targets of the municipality. It also recommended that a combination of the tried and trusted methods be used to measure SCM performance. Finally, it recommended that the municipality eradicates the silo approach to doing business and adopts a more integrated approach by firstly integrating its internal processes before embarking upon integrating the actions of all the agents within the supply chain.
AFRIKAANSE OPSOMMING: Voorsieningskanaalbestuur (VKB) in die openbare sektor oor die algemeen sowel as in die munisipale omgewing in besonder, het gedurende die afgelope jare al hoe meer na die voorgrond getree. Alhoewel die fokus hoofsaaklik toegeskryf word aan die impak van bedrog en korrupsie op verkryging in die openbare sektor, is die skrywer van mening dat VKB ook waarde kan toevoeg en tot die die behaling van strategiese doelwitte kan bydra. Die studie het aan die lig gebring dat VKB in literatuur as ’n proses beskryf word, maar deur die regering as ’n stelsel beskryf word. Wat egter van belang is, is dat beide die literatuur en regering VKB as ’n middel beskou om waarde toe te voeg. Die studie het ook openbaar dat, ten einde vir VKB om waarde toe te voeg en tot die behaling van strategiese doelwitte by te dra, dit belangrik is dat VKB ’n deel vorm van die prestasiebestuurstelsel van ’n organisasie. Prestasiemetingsinstrumente soos die gebalanseerde telkaart, doelwitstelling, verbetering en ander metingsinstrumente is ingestel as bewese metodes om VKB-prestasie te meet. Die studie is onderneem omdat die skrywer van mening was dat munisipaliteite in Suid- Afrika slegs VKB implementeer omdat wetgewing dit vereis. Hierdie teorie is by Hessequa Munisipaliteit getoets en daar is gevind dat die huidige klem op voldoening aan wetsvereistes is. Die toets is gedoen deur dokumentêre bewyse te bestudeer, asook deur onderhoude te voer met verskeie interne en eksterne rolspelers wat óf direk óf indirek deur die VKB-prosesse van Hessequa Munisipaliteit geraak word. Die studie het Hessequa Munisipaliteit se gereedheid om na prestasiebestuur en -meting te vorder, getoets deur van die finansiële vermoë-model gebruik te maak wat deur die Wes-Kaapse Regering gebruik word. Hierdie model word gebruik om die vlak van VKB-implementering by munisipaliteite te bepaal. Daar is gevind dat Hessequa Munisipaliteit aan feitlik alle vereistes vir nakoming en beheer voldoen, buiten twee gebiede wat geringe aandag verg alvorens volle nakoming behaal word. Deur onderhoude te voer, het die studie ook Hessequa Munisipaliteit se bereidwilligheid getoets om na die volgende vlak te vorder. Daar is gevind dat daar inderdaad ’n begeerte was om na die bestuurs- en metingsaktiwiteite van VKB te beweeg. Laastens het die studie aanbeveel dat Hessequa Munisipaliteit ’n infaseringsbenadering gebruik wanneer prosesse in plek gestel word om na VKB-prestasiebestuur te vorder. Wanneer prestasie-aanwysers vir VKB ontwikkel word, moet dit met die prestasiebestuurstelsel en -doelwitte van die munisipaliteit belyn word. Dit word ook aanbeveel dat ’n kombinasie van die beproefde en getoetste metodes gebruik word om VKB-prestasie te meet. Die laaste aanbeveling is dat die munisipaliteit die silo-benadering van sake doen uitwis en ’n meer geïntegreerde benadering aanneem. Die interne prosesse moet eers geïntegreer word, waarna die handelinge van al die rolspelers in VKB geïntegreer word.
Lilyea, Bruce Victor. "Stakeholder Perceptions of Sustainable Value and Water Conservation: A Case Study of Social, Environmental, and Economic Concerns in the Rookery Bay Estuary." NSUWorks, 2015. http://nsuworks.nova.edu/shss_dcar_etd/27.
Full textMorell, Blake A. "Leveraged Buyouts and Value Creation: Examining the Performance of Reverse Leveraged Buyouts." Scholarship @ Claremont, 2013. http://scholarship.claremont.edu/cmc_theses/656.
Full textWong, Tak-wing Albert, and 黃德榮. "An evaluation of the impact of value for money audits conducted by theDirector of Audit in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1995. http://hub.hku.hk/bib/B31964850.
Full textTieu, Anna, and Christine Deppe. "Public Administration on the edge of the recruitment war : – A study about Swedish munucipalities' fight for top-management recruits." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-12407.
Full textDe, Beer Jessica. "Competing Values in the Integrated Environmental Management Process ~ Understanding the Dynamics Between Evidence Versus Value-Based Decision-Making." Diss., University of Pretoria, 2018. http://hdl.handle.net/2263/65176.
Full textMini Dissertation (MA) University of Pretoria, 2018.
Geography, Geoinformatics and Meteorology
MA
Unrestricted
Guclu, Aydin Nusret. "Modeling And Assessment Of Theeffectiveness Of Government Information Systems." Phd thesis, METU, 2011. http://etd.lib.metu.edu.tr/upload/12613274/index.pdf.
Full textBochio, Ieda Maria Siébra. "O voluntariado como valor - perspectiva histórica e percepção de gestores voluntários e contratados de uma organização não governamental - ONG AIDS." Universidade de São Paulo, 2014. http://www.teses.usp.br/teses/disponiveis/6/6135/tde-17102014-104716/.
Full textcitizenship. Stimulated and developed in the context of organizations with a public purpose, volunteering can be understood as an organizational value, and is a subject of special importance to managers as strategic people in the preservation and creation of value. Casa de Assistência Filadélfia CAF, object of this study, is an AIDS NGO with more than 20 years of experience. Founded by voluntary initiative, it is representative as a case study for its number of volunteers, the volume of voluntary actions, and for the composition of its leadership - formed by voluntary and employed managers. Objectives: To put into context volunteering as a social practice and the value given to it in different historical periods; To characterize volunteering as a value in the perspective of organizational management; To identify the perception of voluntary and employed managers of volunteering as value in the NGO CAF. Methodological Procedures A Bibliographical and documental research and qualitative methodology with Case Study was used where data was collected by documental analyses and interviews with voluntary and employed managers. The data was based on documental analyses and interviews with voluntary managers and employed managers. The data was classified within four categories of analysis: historic significance, singularity of identity, evidence of organizational practices and leadership legacy. Results - Starting with the understanding that a value is an essential element, a survey was held of the main philosophical bases that support voluntary practices in current culture. To understand volunteering within the Brazilian context of organizations, this study presented chronologically some examples of voluntary organizations confirming the philosophical bases. The study presents the main concepts that support the role of the manager in the preservation and development of organizational values. Voluntary and employed managers answered 10 questions with a focus on volunteering as an organizational value. Conclusion- The present thesis points to the need for understanding volunteering as a value which contributes to conscious and effective voluntary participation, in the engagement in collective causes. Value Management becomes not only a strategy, but also a managerial and an organizational competence. The study points out the important role of managers in the preservation and development of organizational values that is only possible if they understand the meaning of values, and identify the values that are essential for organizational continuity For managers in voluntary organizations, understanding volunteering as a value has implications for the strengthening of the organizational identity and encourages the awareness of others, solidarity and the promotion of citizenship.