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Journal articles on the topic 'Public services'

Author: Grafiati
Published: 4 June 2021
Last updated: 29 July 2024

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1

Fatić, Branislav. "Public services." Glasnik Advokatske komore Vojvodine 74, no. 9-10 (2002): 15–24. http://dx.doi.org/10.5937/gakv0202015f.

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2

Townsel‐Winston, Melinda. "Public Services." OCLC Micro 8, no. 1 (January 1992): 12–14. http://dx.doi.org/10.1108/eb055975.

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Townsel‐Winston, Melinda. "Public Services." OCLC Micro 8, no. 4 (April 1992): 20–25. http://dx.doi.org/10.1108/eb055981.

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4

Townsel‐Winston, Melinda. "Public Services." OCLC Micro 8, no. 5 (May 1992): 16–17. http://dx.doi.org/10.1108/eb055984.

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5

Muirhead Clark, Juleigh. "Public Services." OCLC Micro 7, no. 4 (April 1991): 19–21. http://dx.doi.org/10.1108/eum0000000003656.

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Townsel‐Winston, Melinda. "Public Services." OCLC Micro 7, no. 5 (May 1991): 26–27. http://dx.doi.org/10.1108/eum0000000003665.

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7

Townsel‐Winston, Melinda. "Public Services." OCLC Micro 7, no. 6 (June 1991): 16–18. http://dx.doi.org/10.1108/eum0000000003672.

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8

Call, Mark. "Public services." Public Money & Management 9, no. 3 (September 1989): 9–10. http://dx.doi.org/10.1080/09540968909387550.

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9

Bishoff, Liz. "Technical Services/Public Services Cooperation:." Technical Services Quarterly 6, no. 3-4 (July 14, 1989): 23–27. http://dx.doi.org/10.1300/j124v06n03_04.

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10

BILOUSEAC, Irina, and Mihaela Simona RAIA. "Public Community Services." European Journal of Law and Public Administration 6, no. 1 (September 26, 2019): 110–18. http://dx.doi.org/10.18662/eljpa/68.

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11

Sibieta, Luke, and Helen Simpson. "Public services performance." Oxonomics 3, no. 1 (December 2008): 5–9. http://dx.doi.org/10.1111/j.1752-5209.2008.00018.x.

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12

ABELSON, PETER. "PRICING PUBLIC SERVICES." Economic Papers: A journal of applied economics and policy 21, no. 2 (June 2002): 15–28. http://dx.doi.org/10.1111/j.1759-3441.2002.tb00314.x.

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13

Waltner, Robb M., and Marcella Lesher. "Provocative Public Services." Serials Librarian 38, no. 3-4 (September 2000): 287–90. http://dx.doi.org/10.1300/j123v38n03_12.

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14

Schneider, Nathalie, Christiane Trüe, Urte Wiemken, and Viviana Molaschi. "Public Services Resources." Journal for European Environmental & Planning Law 1, no. 2 (2004): 125–26. http://dx.doi.org/10.1163/187601004x00319.

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15

Andrews, Rhys, and George Boyne. "Better Public Services." Public Management Review 12, no. 3 (May 2010): 307–21. http://dx.doi.org/10.1080/14719030903286656.

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16

Driver, B. L., and Tony Baltican. "Public Leisure Services." Journal of Physical Education, Recreation & Dance 61, no. 8 (October 1990): 53–56. http://dx.doi.org/10.1080/07303084.1990.10604603.

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17

Guzmán, Francisco, and Vicenta Sierra. "Public‐private collaborations: branded public services?" European Journal of Marketing 46, no. 7/8 (July 20, 2012): 994–1012. http://dx.doi.org/10.1108/03090561211230160.

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18

Sirkemaa, Seppo J. "Electronic Services in Public Sector: Development Challenges." International Journal of Computer and Electrical Engineering 6, no. 2 (2014): 181–84. http://dx.doi.org/10.7763/ijcee.2014.v6.818.

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19

Martin, Steve. "Book review: Publics, politics and power: remaking the public in public services." Organization 18, no. 1 (January 2011): 141–43. http://dx.doi.org/10.1177/13505084110180010802.

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20

Svitlychnyi, O. P. "PUBLIC SERVICES: ESSENTIAL CHARACTERISTICS." Juridical scientific and electronic journal, no. 2 (2021): 199–202. http://dx.doi.org/10.32782/2524-0374/2021-2/47.

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21

Ayyagari, Madhavi, Sanjai Parahoo, and Heather Lea Harvey. "Marketing of Public Services." Economic Analysis 51, no. 1-2 (June 27, 2018): 60. http://dx.doi.org/10.28934/ea.18.51.12.pp60-78.

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Public services are provided by government and have been traditionally supply-oriented. Changing citizen expectations put pressure on government agencies and public sector organizations to be accountable for efficiency and effectiveness. Further, the quest to enhance international competitiveness by ranking high in the echelons of world’s best governments, led to the adoption of proven marketing philosophy and methodologies in the domain of public service as well. The present study aims at examining the impact of Service quality, Reputation and Consumer Engagement on Customer Perceived Value, Satisfaction and Loyalty for an important public service viz., Dubai Metro which operated in an intensely competitive market. The study aimed at developing and empirically testing a structural model of travel behavior based on variables such as satisfaction, value, quality, reputation and engagement that have been found to drive loyalty in various industry settings. An understanding of the drivers of satisfaction contributes to the government’s aim of delivering services that rival the best in the private sector; contributes to the neglected public service context in the service management literature and captures insights that help the shift to service-dominant thinking within the public sector.
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22

Iswanto, Denny. "REALIZING INCLUSIVE PUBLIC SERVICES." SALASIKA Indonesian Journal of Gender Women Child and Social Inclusion s Studies 4, no. 2 (March 10, 2022): 71–79. http://dx.doi.org/10.36625/sj.v4i2.87.

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Today, public demand for effective, efficient and inclusive services to the government is getting higher and requires a change in the way the government works by innovating in providing inclusive services. The inclusiveness of public services is defined as the provision of services to the public in general, whether or not they have special needs, which are organized into a systemic unit in order to provide opportunities for the development of their potential. One of the innovations made by the Malang City Government in realizing inclusive services is the Braille Corner Service (Lapo Bra). This program was taken as a step to realize the spirit of equality for all citizens in obtaining rights in the fields of literacy and education. The purpose of this study was to identify and analyze the government's efforts in providing literacy services for persons with disabilities in the city of Malang. This study uses the Systematic Literature Review (SLR) research method of identifying, reviewing, evaluating, and interpreting all available research topics of interest to phenomena. The results of the study indicate that there have been fulfillment of inclusive service aspects from Lapo Bra services in Malang City. It still needs to be further developed towards adaptive services.
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23

Logan, Winston, and Oleksii Esmanov. "Public financial services transparency." Business Ethics and Leadership 1, no. 2 (2017): 62–67. http://dx.doi.org/10.21272/bel.1(2).62-67.2017.

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24

Pinto, Marina R. "Values in Public Services." Indian Journal of Public Administration 35, no. 1 (January 1989): 59–72. http://dx.doi.org/10.1177/0019556119890105.

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25

ROSE, RICHARD. "CHARGING FOR PUBLIC SERVICES." Public Administration 68, no. 3 (September 1990): 297–313. http://dx.doi.org/10.1111/j.1467-9299.1990.tb00761.x.

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26

WALSH, KIERON. "QUALITY AND PUBLIC SERVICES." Public Administration 69, no. 4 (December 1991): 503–14. http://dx.doi.org/10.1111/j.1467-9299.1991.tb00917.x.

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27

Cevallos, Elena E., and Charles E. Kratz. "Training for Public Services." Journal of Library Administration 12, no. 2 (May 15, 1990): 27–46. http://dx.doi.org/10.1300/j111v12n02_04.

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28

Saxon, Sean. "Public and Technical Services." Journal of Library Administration 29, no. 2 (June 2000): 103–8. http://dx.doi.org/10.1300/j111v29n02_11.

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29

Simpson, Helen. "PRODUCTIVITY IN PUBLIC SERVICES." Journal of Economic Surveys 23, no. 2 (April 2009): 250–76. http://dx.doi.org/10.1111/j.1467-6419.2008.00562.x.

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30

Monnier, Lionel. "Public services, single market." New Economy 3, no. 2 (June 1996): 78–82. http://dx.doi.org/10.1111/j.1468-0041.1996.tb00118.x.

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31

Tassabehji, Rana, Ray Hackney, and Takao Maruyama. "Evaluating digital public services." Information Technology & People 32, no. 4 (August 5, 2019): 1021–43. http://dx.doi.org/10.1108/itp-08-2017-0260.

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Purpose The purpose of this paper is to consider recent field evidence to analyse what online public services citizens need, explores potential citizen subsidy of these specific services and investigates where resources should be invested in terms of media accessibility. The authors explore these from a citizen-centric affordability perspective within three exemplar developing countries in sub-Saharan Africa. The World Bank and United Nations in particular promote initiatives under the “Information and Communication Technologies for Development” (ICT4D) to stress the relevance of e-Government as a way to ensure development and reduce poverty. The authors adopt a contingency value approach to determine directly reported citizens willingness to pay for digital public services. Hence, our focus is mainly upon an empirical investigation through extensive fieldwork in the context of sub-Sahara Africa. A substantive survey was conducted in the respective cities of Addis Ababa (Ethiopia), Lagos (Nigeria) and Johannesburg (South Africa). The sample of citizens was drawn from each respective Chamber of Commerce database for Ethiopia and South Africa, and for Nigeria a purchased database of businesses, based on stratified random sampling. These were randomly identified from both sectors ensuring all locations were covered with a total sample size of 1,297 respondents. It was found, in particular, that citizens were willing to pay to be able to access digital public services and that amounts of fees they were willing to pay varied depending on what services they wish to access and what devices they use (PCs or mobile phones). Design/methodology/approach The authors adopt a contingency value approach to determine directly reported citizens willingness to pay for digital public services. A survey was conducted in the respective cities of Addis Ababa (Ethiopia), Lagos (Nigeria) and Johannesburg (South Africa). The sample of citizens was drawn from each respective Chamber of Commerce database for Ethiopia and South Africa, and for Nigeria a purchased database of businesses, based on stratified random sampling. These were randomly identified from both sectors ensuring all locations were covered with a total sample size of 1,297 respondents. Findings The findings suggest that by understanding citizen needs, demands and how they can benefit from online public services could drive decisions related to what public services need to be prioritised for economically active citizens, potentially explore citizen subsidy of these specific public services which will have a trickle-down benefit to poorer citizens by reducing the pressures on traditional channels of public service delivery and investigate where resources should be invested in terms of media to access online services. Willingness to pay between the top online public services showed no statistically significant difference among all respondents. Research limitations/implications The research focused on economically active digitally savvy citizens in the major capital cities in each of our selected countries. While these are not representative of the population at large, our intention was to understand what citizen-led government services would look like from the perspective of this group, with an insight into the value they place on these online services and their ability to access them. Technology diffusion starts with the early adopters (Rogers, 2010), and here the authors have focused on those that are likely to be early adopters. Practical implications Poor fiscal capacity, namely, the amount and type of resources a state has at its disposal, not only has an impact on economic wellbeing, but particularly relevant in this case, also has an impact on the quality of government (Baskaran and Bigsten, 2013). Thus, e-government is one way in which developing countries can focus on developing good governance and strengthening civil society to improve the quality of government and motivate citizens to participate in the political process. Social implications The economic performance of African countries has been viewed with pessimism, consistently considered to be the poorest continent (Harrison et al., 2014). Recent studies have empirically shown that new information technologies have contributed to longer term economic growth in African countries and stress the need for government to further invest in developing telecommunications infrastructures and internet access (Donou-Adonsou et al., 2016). However one of the major constraints and challenges for developing countries is the limited fiscal capacity and ability to mobilise fiscal resources to finance the provision of public services, which is essential for economic development (Ali et al., 2015). Originality/value The authors contribute to the World Bank and United Nations initiatives to promote ICT for Development’ (ICT4D) the relevance of e-government as a way to ensure development and reduce poverty. If online services are of no benefit, even if they are more convenient and lower cost, they are unlikely to be used. Accessing digital public services directly addresses the needs of economically active citizens and can also facilitate the steps towards an improved quality of government and interaction with civil society. The study has contributed to an insightful understanding of the value, cost and benefits of citizen-led e-Government in this respect.
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32

Vinten, Gerald. "Bystanding public services accounting." Critical Perspectives on Accounting 18, no. 7 (November 2007): 829–30. http://dx.doi.org/10.1016/j.cpa.2006.08.001.

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33

Trainer, Karin. "The Public Services Perspective." Collection Management 22, no. 3-4 (May 27, 1998): 199–203. http://dx.doi.org/10.1300/j105v22n03_20.

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34

Paskaleva, Krassimira. "Integrated Public e-Services." TATuP - Zeitschrift für Technikfolgenabschätzung in Theorie und Praxis 19, no. 1 (April 1, 2010): 80–86. http://dx.doi.org/10.14512/tatup.19.1.80.

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35

Myers, Thomas A., and Heiko de B. Wijnholds. "Marketing Privatized Public Services." Journal of Professional Services Marketing 5, no. 2 (September 21, 1990): 39–60. http://dx.doi.org/10.1300/j090v05n02_05.

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36

Waugh, Kappa A. "Public Library Internet Services." Internet Reference Services Quarterly 4, no. 2 (June 1999): 5. http://dx.doi.org/10.1300/j136v04n02_02.

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37

Héritier, Adrienne. "Public-interest services revisited." Journal of European Public Policy 9, no. 6 (January 2002): 995–1019. http://dx.doi.org/10.1080/1350176022000046463.

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38

Kuhlmann, Sabine. "Reforming local public services." Public Management Review 10, no. 5 (September 2008): 573–96. http://dx.doi.org/10.1080/14719030802264234.

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39

Scott-Samuel, A. "Expenditure on public services." BMJ 300, no. 6734 (May 12, 1990): 1270. http://dx.doi.org/10.1136/bmj.300.6734.1270.

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40

Alves, Helena Maria. "Public services marketing: casebook." International Review on Public and Nonprofit Marketing 6, no. 1 (May 6, 2009): 93–94. http://dx.doi.org/10.1007/s12208-009-0029-6.

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41

BALLA, Arkend, and Gentiana KRAJA. "DEMOCRACY AND PUBLIC SERVICES." Interdisciplinary Journal of Research and Development 5, no. 1 (March 20, 2018): 24. http://dx.doi.org/10.56345/ijrdv5n103.

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Public services play a key role in developing a country as well as in democratic stability in emerging societies. To realize this important mission, public services should be guided by principles of efficiency, effectiveness to fulfill the condition of general interest and general economic interest as well as promoted by the EU. At the same time, democracy orientes us towards a system governed by the principles of individual and groups competition, high inclusion of participatory politics in the selection of leaders and fair choice policies, press freedom, promotion of participation etc. As we mentioned above, it seems that the principles of democracy conflict with those of public services. The main purpose of this paper is to reflect and analyze the way how public services operate in democracy, how it affects the social development of a country, and what is the role of a public servant or public administrator in this case. The paper analyzes the democratic role of interest groups in improving government policies in order to implement reforms and increase the efficiency of the rule of law in Albania.The aims of the paper will be realized between the theoretical synthesis of literature, legislation and reports.
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42

Chalirafi, Chalirafi, M. Irfan, Aiyub Aiyub, Nurhafni Nurhafni, and Faisal Matriadi. "Optimization of Public Services." International Journal of Public Administration Studies 3, no. 1 (August 2, 2023): 8. http://dx.doi.org/10.29103/ijpas.v3i1.12328.

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The article discusses the importance of public service as a crucial policy issue with strategic significance, acting as an indicator of an organization's performance. It emphasizes the government's responsibility to improve the quality of public services, ensuring they adhere to principles of general governance and protect all citizens. The article delves into the implementation of Standard Operating Procedures (SOP) in government agencies and the need for accountability, equal rights, responsiveness, and optimization of services. It also highlights the role of human resources and social media in enhancing public service quality. By combining these elements, the article aims to achieve better and more efficient public services that cater to community needs and expectations
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43

Blundell, Richard. "Benefits and public services." Oxford Open Economics 3, Supplement_1 (2024): i1139—i1141. http://dx.doi.org/10.1093/ooec/odad073.

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44

Malhotra, Charru, Rashmi Anand, and Vivek Soni. "Creating Public Services 4.0: Sustainable Digital Architecture for Public Services in India." Indian Journal of Public Administration 66, no. 3 (September 2020): 327–42. http://dx.doi.org/10.1177/0019556120957421.

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Public Service Delivery (PSD), a basic responsibility of any democratic nation, is understood as the equitable, transparent and efficient deliverance of various public goods and services to its citizens. Prudent application of digital technologies, particularly Emerging Technologies (ETs) and associated software applications, can serve as a valuable tool to catalyse governance towards Sustainable Development Goals (SDGs). While adhering to the principles of good governance. In view of this, the present study is an attempt to first elucidate some global best practices of ETs such as Artificial Intelligence, blockchain, robotic process automation, Virtual Reality and Augmented Reality to articulate the objectives of similar technology application in inspirational terms for PSD in India. Second, it summarises the challenges about the utilisation and exploitation of such technology implementations in the context of developing countries such as India. Based on learnings emanating from these two objectives, the study establishes that a refurbished approach towards digital governance is the need of the hour. This new approach must be citizen-centric, innovative and citizen-inclusive, as the literature affirms that civic participation is a prerequisite while deploying digital technologies. This inspires the authors to propose a model that is co-created with citizens to address the contextual needs and aspirations of citizenry. The successful implementation of the proposed model insists on the presence of a flexible and responsive legal and regulatory system too. The present study may be useful for public administrators and policy makers in understanding the Indian character of using and creating a sustainable digital architecture for PSD that would go a long way in revamping Public Services 4.0 under the ambit of newer Government 4.0 to achieve SDGs by 2030.
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45

POLIAK, Miloš, Štefánia SEMANOVÁ, Michaela MRNÍKOVÁ, Lenka KOMAČKOVÁ, Patrícia ŠIMURKOVÁ, Adela POLIAKOVÁ, and Salvador HERNANDES. "FINANCING PUBLIC TRANSPORT SERVICES FROM PUBLIC FUNDS." Transport Problems 12, no. 4 (2018): 61–72. http://dx.doi.org/10.20858/tp.2017.12.4.6.

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46

Tugendhat, Michael. "Public Space, Public Services and Religious Freedom." Revue internationale de droit comparé 66, no. 3 (2014): 689–96. http://dx.doi.org/10.3406/ridc.2014.20408.

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47

Berg, Anne Marie. "Transforming public services – transforming the public servant?" International Journal of Public Sector Management 19, no. 6 (October 2006): 556–68. http://dx.doi.org/10.1108/09513550610686627.

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48

Harris, Tony. "Competition, Marketisation, Public Services and Public Ethics." Australian Journal of Public Administration 58, no. 4 (December 1999): 32–38. http://dx.doi.org/10.1111/1467-8500.00125.

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49

Orlova, I. S., and G. M. Tsinchenko. "Outsourcing Public Services to the Social Services System." Administrative Consulting, no. 12 (February 2, 2021): 140–48. http://dx.doi.org/10.22394/1726-1139-2020-12-140-148.

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50

Saussier, Stéphane. "Introduction. « Partenariats public privé et performances des services publics »." Revue d'économie industrielle, no. 140 (December 15, 2012): 11–18. http://dx.doi.org/10.4000/rei.5463.

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