Relevant bibliographies by topics / Public services

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Public services'

Author: Grafiati
Published: 4 June 2021
Last updated: 29 July 2024

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Journal articles on the topic "Public services"

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Fatić, Branislav. "Public services." Glasnik Advokatske komore Vojvodine 74, no. 9-10 (2002): 15–24. http://dx.doi.org/10.5937/gakv0202015f.

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Townsel‐Winston, Melinda. "Public Services." OCLC Micro 8, no. 1 (January 1992): 12–14. http://dx.doi.org/10.1108/eb055975.

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Townsel‐Winston, Melinda. "Public Services." OCLC Micro 8, no. 4 (April 1992): 20–25. http://dx.doi.org/10.1108/eb055981.

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Townsel‐Winston, Melinda. "Public Services." OCLC Micro 8, no. 5 (May 1992): 16–17. http://dx.doi.org/10.1108/eb055984.

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Muirhead Clark, Juleigh. "Public Services." OCLC Micro 7, no. 4 (April 1991): 19–21. http://dx.doi.org/10.1108/eum0000000003656.

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Townsel‐Winston, Melinda. "Public Services." OCLC Micro 7, no. 5 (May 1991): 26–27. http://dx.doi.org/10.1108/eum0000000003665.

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Townsel‐Winston, Melinda. "Public Services." OCLC Micro 7, no. 6 (June 1991): 16–18. http://dx.doi.org/10.1108/eum0000000003672.

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Call, Mark. "Public services." Public Money & Management 9, no. 3 (September 1989): 9–10. http://dx.doi.org/10.1080/09540968909387550.

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Bishoff, Liz. "Technical Services/Public Services Cooperation:." Technical Services Quarterly 6, no. 3-4 (July 14, 1989): 23–27. http://dx.doi.org/10.1300/j124v06n03_04.

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BILOUSEAC, Irina, and Mihaela Simona RAIA. "Public Community Services." European Journal of Law and Public Administration 6, no. 1 (September 26, 2019): 110–18. http://dx.doi.org/10.18662/eljpa/68.

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Dissertations / Theses on the topic "Public services"

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Tornos, Mas Joaquín. "Public services and remunicipalization." Pontificia Universidad Católica del Perú, 2016. http://repositorio.pucp.edu.pe/index/handle/123456789/115700.

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It is difficult to define the legal concept of public service. There are two ways to understand it. The first one is objective and tries to determine which activities and services should be guaranteed to all citizens with the aim of social cohesion. The second one is subjective and is based on the idea that public services are activities excluded from the market. This second conception emphasizes the problems arising from the relationship between the public and private sectors rather than the right of the citizenship to receive specific services. Within this general conceptual framework, this work shows the current debate which is not centered on which kinds of public services are to be provided but rather on how they have to be provided. The debate has a strong ideological content and defends the return to public management at the expense of private management, which is considered inefficient. This work analyzes the debate and introduces some objections to remunicipalization.
El concepto jurídico de servicio público es de difícil precisión. Existen dos concepciones de servicio público: una objetiva, preocupada por determinar qué actividades prestacionales deben ser garantizadas a todos los ciudadanos con el fin de lograr la cohesión social, y otra de carácter subjetivo, basada en la idea de que el servicio público es la actividad excluida del régimen de mercado, incidiendo sobre todo en los problemas de la relación entre sector público y sector privado más que en los derechos de los ciudadanos a obtener unas determinadas prestaciones. Dentro de este marco general conceptual, el presente trabajo pone de manifiesto como en la actualidad se ha abierto un debate de fuerte contenido ideológico en el que no se debate sobre qué servicios deben prestarse, sino sobre cómo deben prestarse los servicios públicos, defendiendo la recuperación de la gestión pública frente a una gestión privada que se califica de ineficiente. El trabajo analiza este debate y formula algunas objeciones a la tesis de la llamada «remunicipalización».
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Theam, Rottanak. "Public Service Culture in Cambodia: Impacts on the Delivery of Core Public Services." Thesis, The University of Sydney, 2015. http://hdl.handle.net/2123/15584.

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Despite widespread application of reform models and interventions by intergovernmental organisations, public administration in most developing countries is still characterised by weak institutions, patronage and institutionalised corruption. Cambodia is an illuminating example. After decades of reform Cambodia is still struggling to attain a public service that is loyal, motivated, professional and serviceoriented. The central objective of this thesis is to conduct a qualitative analysis of public service culture in Cambodia and to explore the impacts of culture on public service delivery. In doing so, the thesis offers a systematic framework to analyse three underlying elements of public service culture: the values, the ethics and the central motivations of public servants and officials. Within this thesis, public service values are defined in terms of orientation toward public and social responsibility. Public service ethics refer to the moral standards and conduct of public servants in performing their functions. Public service motivation refers to the willingness to join government employment, to serve public interests and to provide effective and efficient public services. To operationalise the framework, the thesis uses qualitative data from 45 in-depth interviews with personnel in the health and education departments. These two departments are widely considered to be the providers of the nation's core public services. Of the 45 interviews, 21 are with senior public managers and 24 are with service providing public servants. The thesis finds that many elements of the Khmer culture, particularly emphasis on respect and social hierarchy, kinship preference, and the Buddhist principles of harmony and conflict avoidance are generally not conducive to public sector reform and development. A culture emphasising excessive deference to authority often provides barriers to effective decentralisation, which would bring services closer to the people. Patronage networks often lead to weak public accountability. Harmony and conflict avoidance reinforce a culture of saving face within public organisations, which can further undermine performance-based bureaucratic practices and lead to the undermining of merit principles. In addition to its roles in shaping the characteristics and the operation of public institutions, the Khmer societal culture is also reflected in individual public servants' values, ethics and motivations. On values, public servants are mainly observed to be of grand character, having upward accountability to their political patrons but generally seen as having little accountability to the public they serve. In relation to the ethics of the public service, gratitude is found to be highly valued in society and often overdone with highly expensive gifts. Corruption is a way of life. And the central motivation to join the public service relates to the status attached to working for the government, which acts in effect to strengthen existing patronage networks and to divert public resources for private gain. The findings of the thesis are significant for both scholars and practitioners. The current body of literature on public service culture, particularly on Cambodia, is limited in three respects. First, little attention has been paid to the inter-relationship between societal culture, public service institutions, and the work of public servants. Second, the literature on culture lacks a systematic approach to understanding the characteristics and structure of a country's public administration regime, particularly the public service. Third, the literature has an underdeveloped use of empirical data. Public administration reforms in practice should be implemented with thorough consideration of the local needs and the socio-cultural challenges that stand in the way of development.
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Gooneratne, Nalaka Dilshan, and s3034554@student rmit edu au. "Discovery and Validation for Composite Services on the Semantic Web." RMIT University. Computer Science and Information Technology, 2009. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20091019.155524.

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Current technology for locating and validating composite services are not sufficient due to the following reasons. • Current frameworks do not have the capacity to create complete service descriptions since they do not model all the functional aspects together (i.e. the purpose of a service, state transitions, data transformations). Those that deal with behavioural descriptions are unable to model the ordering constraints between concurrent interactions completely since they do not consider the time taken by interactions. Furthermore, there is no mechanism to assess the correctness of a functional description. • Existing semantic-based matching techniques cannot locate services that conform to global constraints. Semantic-based techniques use ontological relationships to perform mappings between the terms in service descriptions and user requests. Therefore, unlike techniques that perform either direct string matching or schema matching, semantic-based approaches can match descriptions created with different terminologies and achieve a higher recall. Global constraints relate to restrictions on values of two or more attributes of multiple constituent services. • Current techniques that generate and validate global communication models of composite services yield inaccurate results (i.e. detect phantom deadlocks or ignore actual deadlocks) since they either (i) do not support all types of interactions (i.e. only send and receive, not service and invoke) or (ii) do not consider the time taken by interactions. This thesis presents novel ideas to deal with the stated limitations. First, we propose two formalisms (WS-ALUE and WS-π-calculus) for creating functional and behavioural descriptions respectively. WS-ALUE extends the Description Logic language ALUE with some new predicates and models all the functional aspects together. WS-π-calculus extends π-calculus with Interval Time Logic (ITL) axioms. ITL axioms accurately model temporal relationships between concurrent interactions. A technique comparing a WS-π-calculus description of a service against its WS-ALUE description is introduced to detect any errors that are not equally reflected in both descriptions. We propose novel semantic-based matching techniques to locate composite services that conform to global constraints. These constraints are of two types: strictly dependent or independent. A constraint is of the former type if the values that should be assigned to all the remaining restricted attributes can be uniquely determined once a value is assigned to one. Any global constraint that is not strictly dependent is independent. A complete and correct technique that locates services that conform to strictly dependent constraints in polynomial time, is defined using a three-dimensional data cube. The proposed approach that deals with independent constraints is correct, but not complete, and is a heuristic approach. It incorporates user defined objective functions, greedy algorithms and domain rules to locate conforming services. We propose a new approach to generate global communication models (of composite services) that are free of deadlocks and synchronisation conflicts. This approach is an extension of a transitive temporal reasoning mechanism.
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Jougleux, Muriel. "La creation de nouveaux produits dans les services publics : vers un service public prospecteur?" Paris, ENMP, 1993. http://www.theses.fr/1993ENMP0426.

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Une voie de modernisation du service public repose sur la creation de nouveaux produits porteurs d'une transformation de la relation a l'usager. A travers l'etude de quatre produits, la carte integrale a la r. A. T. P. , colissimo et chronopost a la poste et la carte kiwi a la s. N. C. F. , un modele d'analyse de cette transformation est propose. Il s'articule autour de quatre dimensions qui sont la personnalisation, la permanence, la complexification et l7enrichissement de la relation. Ces produits sont a l'origine d'un modele de service plus riche et constituent des leviers de changement dans les services publics qui les developpement. Cependant, ces produits provoquent dans les services publics des perturbations. Celles ci renvoient simultanement d'une part, a une crise des savoirs et d'autre part, a une crise de la mission de service public, le bien public contenu dans ces produits n'allant pas de soi. Pourdepasser ces crises, le service public doit alors devenir prospecteur, c'est a dire prendre en charge la redefinition de ses mission
A way to modernize public service is to creatre new products which change the relationship with the user. Through the study of four products, the "carte integrale" a la r. A. T. P. , "colissimo" and "chronopost" in the poste and the "carte kiwi" in the s. N. C. F. , a model of analysis of this change is suggested. It is based on four dimensions which are the personalization, the permanence, the complexification and the enrichment of the relationship with the user. These products generate a more developed pattern of service and are levers of change in the public services which offer them. However these products cause some disturbances in the public services, which may be ascribed on the one hand, to a crisis in corporate skills and on the other hand, to a self-questioning by public services of their missions : how far such products really translate the public services missions? to overcome these crises, the public service must become prospector: it assume responsibility for the definition of its missions
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Wu, Chen. "Service distribution and service discovery through a public web services platform." Thesis, Curtin University, 2008. http://hdl.handle.net/20.500.11937/387.

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Service-Oriented Architecture (SOA) represents an emerging architectural approach that is able to tackle challenges in the contemporary service-based economy, in which the global market revenues are shifting from the manufacture of traditional off-the-shelf products to the provision of diversified services that suffice for customers’ needs. In such a service-based economy, one can envisage an entirely “service-oriented” world, where a massive number of distributed services with different natures and capabilities are provided by various professionals around the world. Problems arise when business applications demand desirable services through different sources and providers that are appropriate for their own benefits and preferences. Therefore, it can be very challenging to design an SOA infrastructure that enables users to exploit this great level of service heterogeneity and quantity. One of the key issues in service-oriented architecture is to achieve efficient service discovery and loosely-coupled service distribution while maintaining a satisfactory degree of scalability, usability, and Web consistency. This thesis deals with SOA infrastructure-level design and implementation issues. It approaches this SOA infrastructure within the scope of Web services, which capture an important, and perhaps the best, ‘realisation’ of SOA. It investigates and formulates how public Web services distributed across the World Wide Web can be augmented by a software platform that enables scalable, user-centred,semantic-enabled, and integration-oriented service retrieval, selection, and matching. The primary goal of this thesis is thus to propose a conceptual framework of an enhanced SOA infrastructure with regard to service distribution and discovery.It also aims to design and implement a platform (PWSP), by means of which a large number of public Web services on the Web can be distributed based on service demands, retrieved based on service descriptions, selected based on service qualities, and matched based on service messages in a user-centred, scalable, and Web-consistent manner without augmenting existing Web services standards.
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Wu, Chen. "Service distribution and service discovery through a public web services platform." Curtin University of Technology, Digital Ecosystems and Business Intelligence Institute, 2008. http://espace.library.curtin.edu.au:80/R/?func=dbin-jump-full&object_id=17919.

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Service-Oriented Architecture (SOA) represents an emerging architectural approach that is able to tackle challenges in the contemporary service-based economy, in which the global market revenues are shifting from the manufacture of traditional off-the-shelf products to the provision of diversified services that suffice for customers’ needs. In such a service-based economy, one can envisage an entirely “service-oriented” world, where a massive number of distributed services with different natures and capabilities are provided by various professionals around the world. Problems arise when business applications demand desirable services through different sources and providers that are appropriate for their own benefits and preferences. Therefore, it can be very challenging to design an SOA infrastructure that enables users to exploit this great level of service heterogeneity and quantity. One of the key issues in service-oriented architecture is to achieve efficient service discovery and loosely-coupled service distribution while maintaining a satisfactory degree of scalability, usability, and Web consistency. This thesis deals with SOA infrastructure-level design and implementation issues. It approaches this SOA infrastructure within the scope of Web services, which capture an important, and perhaps the best, ‘realisation’ of SOA. It investigates and formulates how public Web services distributed across the World Wide Web can be augmented by a software platform that enables scalable, user-centred,semantic-enabled, and integration-oriented service retrieval, selection, and matching. The primary goal of this thesis is thus to propose a conceptual framework of an enhanced SOA infrastructure with regard to service distribution and discovery.
It also aims to design and implement a platform (PWSP), by means of which a large number of public Web services on the Web can be distributed based on service demands, retrieved based on service descriptions, selected based on service qualities, and matched based on service messages in a user-centred, scalable, and Web-consistent manner without augmenting existing Web services standards.
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Ziani, Salim. "Service public et obligations de service public." Thesis, Strasbourg, 2013. http://www.theses.fr/2013STRAA011.

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Le service public est, en droit français, un concept central du droit de l’action publique dont les fondements théoriques et doctrinaux reposent sur la garantie de la solidarité sociale et sur la préservation d’un intérêt général holiste par l’action de l’État et des personnes publiques. Cependant, si le droit national connaît depuis plusieurs décennies une notion spécifique nommée l’ « obligation de service public », renvoyant à un moyen d’investiture d’un tiers partenaire de l’administration pour lagestion d’un service d’intérêt général, il faut savoir que se diffuse aujourd’hui une autre conception de cette notion. En effet, le droit de l’Union européenne connaît une notion spécifique et marchande nommée elle aussi, pour des raisons historiques et pratiques, l’ « obligation de service public ». Celle-ci se fonde sur une acception particulière de l’intérêt général dont l’origine dépend d’abord du désintérêt de l’opérateur économique pour la gestion d’une activité. Ainsi, l’obligation de service public participe principalement au maintien et au rétablissement de l’équilibre d’un marché concurrentiel que l’on estime garant de l’intérêt général et de la solidarité. Mais elle tend aussi, dans sa mise en oeuvre, à limiter au maximum les atteintes à la concurrence que l’intervention publique pourrait générer. C’est alors que, contrairement au service public, le régime de l’obligation de service public implique et impose peu à peu l’externalisation des activités d’intérêt général. Cette notion traduit en définitive une vision spécifique de la « commande publique » en se démarquant ainsi du modèle national de ladélégation de service public. Par le truchement de l’obligation de service public dans son acception européenne, les autorités publiques peuvent organiser le marché (elles le commandent) et elles peuvent aussi le solliciter et le dynamiser (elles lui commandent) afin que ce dernier garantisse, par son équilibre, l’existence et la fourniture de prestations. Cette obligation de service public impose d’ailleurs un ensemble de principes de gestion qui, bien que proches des grandes lois du service public français, tendent à instrumentaliser l’action de l’État au profit de l’équilibre et de la dynamique d’un marchédésormais européen. La généralisation et la diffusion de la notion européenne d’obligation de service public, notamment àtravers les conditions propres au financement du service public, bouleversent le cadre normatif et conceptuel relatif à l’action de l’État. Ce mouvement traduit un changement de paradigme marquant l’effacement de l’État interventionniste et la consécration de l’État ordonnateur
The « service public » is a key concept of French administrative law. It is based on the assumption that public entities are the initial guarantors of the public interest and solidarity. Today however, the « service public » was replaced by a specific notion that emerged from the law of the European Union and instead of being based on the ability of the State, it is based on the ability of the market. This concept is the «obligation de service public» (public service obligation) and it tends to regulate the role and intervention of the State in order to preserve the competition in the market. Through this change appears a new conception of the role of the State
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Tanzer, Steve, and n/a. "Quality service : what is it?, can it improve the delivery of government services?" University of Canberra. Administrative Studies, 1995. http://erl.canberra.edu.au./public/adt-AUC20061109.121531.

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Senior, Nicki. "Measuring satisfaction with public services." Thesis, University of Nottingham, 2011. http://eprints.nottingham.ac.uk/28223/.

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This study used the 'delivery paradox' (Blaug et al. 2006, p.6) as a catalyst to examine customer satisfaction with the public services. The 'delivery paradox' exists where the rise in the level of delivery improvements does not elicit a corresponding rise in public satisfaction with services (ibid). Expectancy Disconfirmation Theory underpins the measurement of customer satisfaction. However, a review of the literature by MORl (2002) concluded that whilst expectations are known to be shaped by many factors, the role of expectations in affecting satisfaction ratings was confused and over-simplified. This study explored the factors .that influence public service customers' expectations, how expectations changed over time and what effect this had on satisfaction. The study used the Department for Work and Pensions (DWP) as a case study. The sample was drawn from users of Jobcentre Plus. The method used longitudinal interviews over a six-month period, to explore customers' experiences, expectations and satisfaction. Semi-structured telephone interviews with 20 DWP staff members were also carried out to examine how the DWP collects, collates and distributes information on customer satisfaction and complaints. The study does not support the Expectancy Disconfirmation Theory as the dominant model of measurement of customer satisfaction. Although expectations were an important factor, particularly in the initial stages of the relationship with Jobcentre Plus, in isolation they were not the main driver of satisfaction over time. Instead it was an interplay of expectations and orientation towards motherhood or employment that indicated the likelihood of a satisfactory outcome or not. Customers defined themselves in negative, collective terms but demanded a service that reflected individuality. Misinterpretation of service terms, such as 'personal' adviser contributed to dissatisfaction with the service. Personal advisers delivered a service based on negative, collective preconceptions of what the customer desired. The findings indicate redefining service terms in order to eliminate misinterpretation. Furthermore, moving from a traditional expectation based model of customer satisfaction to a process based one, established on negotiated and agreed inputs, outputs and outcomes, is recommended. Overall this work supports and contributes to the development of personalized services within public sector organizations.
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Morsch, Camila. "Global governance in public services." Thesis, University of Canterbury. School of Law, 2012. http://hdl.handle.net/10092/7678.

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This thesis provides an overall picture of global governance in public services (also referred to as global social governance). It maps global aspects of welfare change: governance mechanisms, social policies and service provision developed at the global level. As it maps the relocation of social services from national to global, the research discusses the consequences for traditional and new understandings of publicness. Publicness has been slow to make its way into global forms of social policy-making and service provision, even if social services have been historically considered public, and vital for the governing of social life. A new form of publicness, global publicness, therefore, rises as an alternative political frame for more effective governance frameworks to come forward. Developing global publicness, however, requires profound economic, legal, cultural and political changes. Because these changes will not happen overnight, a maturity approach is suggested, instead of a purely outcomes-based approach. In order to map global social governance and suggest a maturity approach, I draw from international law and materials, multi-disciplinary theory and three case studies. The case studies introduce and compare global social governance within the United Nations family, in global health and in the contested field of global education.
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Books on the topic "Public services"

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Bauby, Pierre. Service public, services publics. Paris: La Documentation française, 2011.

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Bauby, Pierre. Service public, services publics. Paris: La Documentation française, 2011.

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University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science., ed. Evaluation of public services and public services personnel. Urbana-Champaign, Ill: University of Illinois, Graduate School of Library and Information Science, 1991.

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Bryce, Allen, and Allerton Park Institute (32nd : 1990 : Monicello, Ill.), eds. Evaluation of public services and public services personnel. Urbana-Champaign, ILL: University of Illinois Graduate School of Library and Information Science, 1991.

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Lapsley, Irvine, and Ola Mattisson. Managing Public Services. London: Routledge, 2021. http://dx.doi.org/10.4324/9781003154389.

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Prabhakar, Rajiv. Rethinking Public Services. London: Macmillan Education UK, 2006. http://dx.doi.org/10.1007/978-0-230-21115-5.

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Aidan, Rose, and Lawton Alan, eds. Public services management. Harlow, England: Financial Times/Prentice Hall, 1999.

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Nicholas, Deakin, and Wright Anthony 1948-, eds. Consuming public services. London: Routledge, 1990.

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1946-, Jackson P. M., and Lavender Michaela, eds. Public services yearbook. London: Pitman, 1997.

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Benenson, Robert. Privatizing Public Services. 2455 Teller Road, Thousand Oaks California 91320 United States: CQ Press, 1985. http://dx.doi.org/10.4135/cqresrre1985072600.

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Book chapters on the topic "Public services"

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Chakrabarty, Bidyut, and Rajendra K. Pandey. "Public Services." In Indian Political System, 171–86. London: Routledge India, 2023. http://dx.doi.org/10.4324/9781003434726-12.

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Baggott, Rob. "Public Health Services." In Public Health, 159–83. London: Macmillan Education UK, 2011. http://dx.doi.org/10.1007/978-1-137-28584-3_8.

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Schiavo-Campo, Salvatore. "Providing Public Services." In Public Administration, 202–21. New York: Routledge, 2023. http://dx.doi.org/10.4324/9781003286387-8.

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Li, Yi, and Ting Xu. "From Digital Resource Construction to Public Cultural Services: The Innovation Approaches of Digital Culture Construction of Public Libraries." In Services – SERVICES 2021, 106–12. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-96585-3_9.

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Argento, Daniela. "Outsourcing Public Services." In Global Encyclopedia of Public Administration, Public Policy, and Governance, 4476–81. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-20928-9_2312.

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Argento, Daniela. "Outsourcing Public Services." In Global Encyclopedia of Public Administration, Public Policy, and Governance, 1–7. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-31816-5_2312-1.

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Khayesi, Meleckidzedeck. "Public Transport Services." In The Palgrave Handbook of Urban Development Planning in Africa, 197–224. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-06089-2_8.

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Curran, Stephen F. "Public safety services." In Earning a living outside of managed mental health care: 50 ways to expand your practice., 114–17. Washington: American Psychological Association, 2010. http://dx.doi.org/10.1037/12138-024.

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Coxall, Bill, Lynton Robins, and Robert Leach. "Delivering public services." In Contemporary British Politics, 369–77. London: Macmillan Education UK, 2003. http://dx.doi.org/10.1007/978-1-349-14821-9_22.

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Kakabadse, Andrew, and Nada Kakabadse. "The Public Services." In Smart Sourcing, 122–53. London: Palgrave Macmillan UK, 2002. http://dx.doi.org/10.1057/9781403907424_5.

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Conference papers on the topic "Public services"

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Nordal, Audun, Åge Kvalnes, Joseph Hurley, and Dag Johansen. "Balava: Federating Private and Public Clouds." In 2011 IEEE World Congress on Services (SERVICES). IEEE, 2011. http://dx.doi.org/10.1109/services.2011.21.

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Huang, Qiang, Lin Ye, Xinran Liu, and Xiaojiang Du. "Auditing CPU Performance in Public Cloud." In 2013 IEEE World Congress on Services (SERVICES). IEEE, 2013. http://dx.doi.org/10.1109/services.2013.39.

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Tanaka, Masahiro, Yohei Murakami, and Toru Ishida. "Towards Service Supervision for Public Web Services." In 2008 IEEE Asia-Pacific Services Computing Conference (APSCC). IEEE, 2008. http://dx.doi.org/10.1109/apscc.2008.144.

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Leão, Heloise Acco Tives, and Edna Dias Canedo. "Digitization of Public Services." In the 17th Brazilian Symposium. New York, New York, USA: ACM Press, 2018. http://dx.doi.org/10.1145/3275245.3275255.

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Krasnykov, Y. V. "PUBLIC SERVICES MARKET MANAGEMENT." In WAYS TO REFORM PUBLIC ADMINISTRATION AND MANAGEMENT UNDER MARTIAL LAW IN UKRAINE. Izdevnieciba “Baltija Publishing”, 2024. http://dx.doi.org/10.30525/978-9934-26-419-1-5.

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Basdekis, Ioannis, Konstantin Pozdniakov, Marios Prasinos, and Konstantina Koloutsou. "Evidence Based Public Health Policy Making: Tool Support." In 2019 IEEE World Congress on Services (SERVICES). IEEE, 2019. http://dx.doi.org/10.1109/services.2019.00080.

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Domingues, Luisa, and Jose Antonio Cordeiro Gomes. "Management Model Proposal for Portuguese Public Administration Shared Services." In 2011 IEEE World Congress on Services (SERVICES). IEEE, 2011. http://dx.doi.org/10.1109/services.2011.81.

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Bellamy, Martin. "Adoption of Cloud Computing Services by Public Sector Organisations." In 2013 IEEE World Congress on Services (SERVICES). IEEE, 2013. http://dx.doi.org/10.1109/services.2013.50.

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Shanshan, Han, Chaithanaskorn Phawitpiriyaklit, and Sid Terasonr. "COMPETENCY PUBLIC SERVICE DELIVERY SERVICE DESIGN, AND PUBLIC SPORTS SERVICE QUALITY: RURAL AREAS OF ZHUANG ETHNIC GROUPS IN CHINA." In THE 2023 INTERNATIONAL CONFERENCE ON CREATIITY, MANAGEMENT, EDUCATION, TECHNOLOGY AND SCIENCES. EDUCATION STUDIO, 2023. http://dx.doi.org/10.62788/hh988ew.

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The purpose of this study is to explore the improvement of the quality of public sports services in rural areas of China's Zhuang Ethnic Groups, as well as to cultivate multiple governance actors to enhance the quality and sustainability of public sports services, and to propose corresponding improvement measures. The study found that there are deficiencies in the quality of public sports services in rural areas of China, especially in the economically underdeveloped Zhuang Ethnic Groups. Therefore, this study examines how to improve the quality of public sports services and enhance their quality and sustainability by fostering multiple governance actors, using rural public sports services in the Zhuang Ethnic Groups of China as an example. The study shows that competence, public service delivery and service design have significant effects on the quality of public sport services. Competence positively affects public service delivery and public sport service quality, public service delivery positively affects public sport service quality, while service design also significantly affects public sport service quality. This study provides a theoretical framework and methodology for the improvement of public sport service quality. It enriches the theoretical system of public sport service quality improvement by revealing the effects of competence, public service delivery and service design on public sport service quality. It also provides government departments with specific strategies and measures to improve the quality of public sports services, which helps to enhance the quality and sustainability of public sports services.
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Schenk, Birgit, and Anja Kuehfuss. "Public Value – Creating Value through Digital Public Services." In CEEeGov 2023: Central and Eastern European eDem and eGov Days 2023. New York, NY, USA: ACM, 2023. http://dx.doi.org/10.1145/3603304.3603338.

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Reports on the topic "Public services"

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Sobel, Karen, and Cassi Pretlow. Service blueprinting for public services in academic libraries. Taylor and Francis, 2015. http://dx.doi.org/10.25261/ir000000067.

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Lozano, Alejandra, Sarah Jameson, Sylvain Aubry, and Magdalena Sepúlveda. ESC rights: PUSHING THE FRONTIERS #1 | Women and public services#1 | Women and public services. The Global initiative for Economic, Social and Cultural Rights, March 2021. http://dx.doi.org/10.53110/xgvo5950.

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This briefing paper aims to explore the role of public services in the transformation of asymmetrical power relations between women and men. Released on International Women’s Day, the brief argues that public services can play a decisive role in this transformation, by fostering a critical examination of gender roles, redistributing resources and opportunities and strengthening positive social practices that enhance gender equality. It puts forward five key elements for a gender-transformative approach to the management, delivery, funding and ownership of public services
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Mineiro, João. Inequalities, public services and global justice. Observatório das Desigualdades, December 2014. http://dx.doi.org/10.15847/ciesodwp032014.

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Gunda, Thushara, Ian Miner, and Troy Stevens. Leveraging Technology Services for Public Good. Office of Scientific and Technical Information (OSTI), July 2018. http://dx.doi.org/10.2172/1617629.

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Beato, Paulina. Cross Subsidies in Public Services: Some Issues. Inter-American Development Bank, January 2000. http://dx.doi.org/10.18235/0008778.

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Pricing policy recommendations infrastructure services are based on two principles. One is that prices should cover the total cost of the service. The other is that cross subsidy schemes should be avoided. This technical paper explores the economic literature for rules on applying these principles to real world infrastructure services. The discussion is based on a partial equilibrium approach that uses market surplus as a proxy for social welfare and efficiency. Three main conclusions are reached in this paper. First, if a uniform price schedule is established and prices diverge from marginal cost, then social welfare can be increased by establishing appropriate price discrimination schemes that have cross subsidies. Second, from a voluntary sustainability standpoint, some cross subsidy schemes are not suitable, whereas others are appropriate. Third, sometimes, optimal and voluntary sustainable price schedules are not compatible. In these cases, a trade-off between optimality and sustainability is often necessary.
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Onerhime, Edafe, Ben Snaith, Fionntán O\'Donnell, Jeni Tennison, Renate Samson, and Walter Brown. Monitoring Equality in Digital Public Services (report). Open Data Institute, January 2020. http://dx.doi.org/10.61557/auhm3459.

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Hardinges, Jack, Therese Karger-Lerchl, Ed Parkes, Roza Vasileva, Peter Wells, Pia Waugh, Paul Maltby, et al. Using open data for public services (report). Open Data Institute, March 2018. http://dx.doi.org/10.61557/ogaq6008.

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Hewett, Paul, and Mark Montgomery. Poverty and public services in developing-country cities. Population Council, 2001. http://dx.doi.org/10.31899/pgy1.1026.

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Adsit, Sarah E., Theodora Konstantinou, Konstantina Gkritza, and Jon D. Fricker. Public Acceptance of INDOT’s Traffic Engineering Treatments and Services. Purdue University, 2021. http://dx.doi.org/10.5703/1288284317280.

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As a public agency, interacting with and understanding the public’s perspective regarding agency activities is an important endeavor for the Indiana Department of Transportation (INDOT). Although INDOT conducts a biennial customer satisfaction survey, it is occasionally necessary to capture public perception regarding more specific aspects of INDOT’s activities. In particular, INDOT needs an effective way to measure and track public opinions and awareness or understanding of a select set of its traffic engineering practices. To evaluate public acceptance of specific INDOT traffic engineering activities, a survey consisting of 1.000 adults residing within the State of Indiana was conducted. The survey population was representative in terms of age and gender of the state as of the 2010 U.S. Census. The survey was administered during the months of July and August 2020. Public awareness regarding emerging treatments not currently implemented in Indiana is low and opposition to the same new technologies is prominent. Older or female drivers are less likely to be aware of emerging treatments, and older drivers are more likely to oppose potential implementation of these treatments. Although roundabouts are commonplace in Indiana, multi-lane roundabouts remain controversial among the public. Regarding maintenance and protection of traffic during work zones and considering full or partial roadway closure, public preference is for partial closure; this preference is stronger in rural areas. The public equally agrees and disagrees that INDOT minimizes construction related traffic delays. Approximately 76% of Indiana drivers believe themselves to above average drivers, while an additional 23% believe themselves to be average. Driver perceptions of average highway speeds speed are not aligned with posted speed limit as the perceived average speed on Indiana’s urban freeways and rural and urban state highways is considerably higher than the actual speed limit.
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Weiss, Antonio, ed. Digital Transformation for the Public Sector. Asian Productivity Organization, November 2022. http://dx.doi.org/10.61145/ikur1429.

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Public services, comprising at least 20% of GDP in most APO members, matter enormously to productivity. The benefits of public service digital transformation can improve the working experience of public-sector employees as well as the lives of citizens. In this P-Insights report, Dr. Antonio Weiss sets out 10 principles to overcome the challenges faced in implementing digital transformation in the public sector.
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