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Journal articles on the topic 'Public service'

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Author: Grafiati

Published: 4 June 2021

Last updated: 30 July 2024

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1

Mahmud, Abd, Sri Hartini Jatmikowati, and Saudah Saudah. "Public Service Innovation through Public Service Mall." East African Scholars Journal of Economics, Business and Management 6, no. 08 (August 26, 2023): 279–84. http://dx.doi.org/10.36349/easjebm.2023.v06i08.006.

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Public service reform is carried out by carrying out a process of change in the bureaucracy which will affect the orientation of public services; at first, the transformation of public services is the adoption of private sector values, which are often profit-oriented services so that people find it difficult to get services. So far, the dynamics of public services in Indonesia have tended to be late in responding to the needs of the grassroots in every region in Indonesia, so this requires ongoing steps, meaning that evaluation and correction must continually be improved to achieve the goal of bureaucratic reform that reaches the heart of bureaucracy in Indonesia. This study aims to describe and analyze the implementation of the Sumenep Regency Regent's Regulation Number 49 of 2019 concerning implementing Public Service Malls (MPP) in the Sumenep Regency. This research was at the Investment and One Stop Service Office, Sumenep Regency, East Java Province. Researchers used a descriptive qualitative research approach with data collection techniques using observation, interviews, and documentation. The results of this study are the implementation of the policy of the Sumenep Regency Regent's regulations covering several factors, including communication factors with the clarity of policy orders from the Regional Government to implementing organizations, resources related to facilities and infrastructure both available and not yet available, disposition, bureaucratic structure in operational standards procedures for implementing services and digital innovation. The driving and inhibiting factors in implementing this policy are presidential and ministerial regulations regarding the administration of public service malls, the public's low understanding of the applicable system, and the difficulty for the community to obtain optimal and effective services.

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2

Osborne, Stephen P., Zoe Radnor, Tony Kinder, and Isabel Vidal. "The SERVICE Framework: A Public-service-dominant Approach to Sustainable Public Services." British Journal of Management 26, no. 3 (March 30, 2015): 424–38. http://dx.doi.org/10.1111/1467-8551.12094.

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3

Raiche, Holly. "From public service to services to the public." Telecommunications Journal of Australia 59, no. 3 (November 2009): 41.1–41.11. http://dx.doi.org/10.2104/tja09041.

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4

Ilhaamie, A. G. A. "Service Quality in Malaysian Public Service: Some Findings." International Journal of Trade, Economics and Finance 1, no. 1 (2010): 40–45. http://dx.doi.org/10.7763/ijtef.2010.v1.8.

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5

Flynn, Roddy. "Public service broadcasting beyond public service broadcasters." International Journal of Digital Television 6, no. 2 (June 1, 2015): 125–44. http://dx.doi.org/10.1386/jdtv.6.2.125_1.

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6

Benson, Linh, Huay Thúy Thanh, and Bảo Nga Thao. "Public Management: A New Public Service Oriented Concept of Public Service." Journal of Asian Multicultural Research for Economy and Management Study 2, no. 3 (May 4, 2021): 29–36. http://dx.doi.org/10.47616/jamrems.v2i3.124.

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This article discusses the application of the new public service concept in serving the public. This is based on the Public Administration Problem in its development which has gone through several stages. As one of the countries in the world, of course, it is part of the global administration system, which always develops in accordance with the development of contradictions and mutual relations between nations in the world. So that the implementation of the new public service can have an impact on the implementation of the New Public Service with an awareness of the real role of the state. It is no longer authoritarian or still chooses who has the right to receive services from the State. In the current context, the practice of Public Administration has led to the principles of the New Public Service paradigm.

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7

Colin, Frédéric. "Public service vouchers." International Review of Administrative Sciences 71, no. 1 (March 2005): 19–34. http://dx.doi.org/10.1177/0020852305051681.

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The public voucher system is a means of paying for a given public service. Vouchers are issued by the public authorities to individual users to enable them to gain access to any institution that is approved by the public authorities, for a specific purpose. The provider of the service is paid back the amount of the voucher by the public institution that provides the funding for the voucher. This system provides a means of reviewing the relationship between the user and the public service in terms of efficiency and freedom. The voucher system is designed to improve competition among public service providers and to make public service offerings more flexible. While it does offer some interesting possibilities in terms of diversification of the services on offer, nonetheless the voucher system poses certain risks. In particular, it may lead to community behaviour patterns among beneficiaries and undermine equal opportunity. In any case, as the voucher system brings closer together the practical arrangements for defraying services in the private and public sectors, it opens up some useful avenues of reflection for the modernization of public services.

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8

Clarke, John. "Beyond Citizens and Consumers? Publics and Public Service Reform." NISPAcee Journal of Public Administration and Policy 2, no. 2 (December 1, 2009): 33–44. http://dx.doi.org/10.2478/v10110-009-0003-z.

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Beyond Citizens and Consumers? Publics and Public Service ReformThe article explores some of the issues associated with the rise of the consumer as a focal point for public service reform. In the first section, there are considered the ways in which the consumer has been counterposed to the citizen in recent political developments, while suggesting that this opposition may conceal other important processes and identities. In the second section, a brief history of the image of the consumer in public service reform in the UK is sketched, particularly associated with the New Labour governments of 1997-2010. Following that, a research project conducted among users, workers and managers in three public services in the UK is drawn. It focuses on how users identify themselves and their relationships to public services.

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9

Van de Walle, Steven. "When public services fail: a research agenda on public service failure." Journal of Service Management 27, no. 5 (October 17, 2016): 831–46. http://dx.doi.org/10.1108/josm-04-2016-0092.

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Purpose The purpose of this paper is to review the literature on public service failure and develop a research agenda for studying public service failure alongside private service failure. The general services management literature has devoted relatively little attention to public services, whereas developments in the private service management literature have not reached public management. Design/methodology/approach This is a conceptual paper drawing on the public management literature. Different failure types and causes are discussed, including service failures that are specific to public sector settings. This is linked to the specific public context within which public services operate. Customer reactions to public service failure are then introduced, as well as service recovery. Findings Service failures in a public and a private context are different. There are different failure types and different standards of failure. Public management literature mainly studies collective and political reactions to service failure, whereas the private service management literature tends to focus on individual reactions. Finally, attention for service recovery was found to be very limited in the public services literature. Social implications Studying public service failure is important because failure can have dramatic consequences for customers, public organisations, and society. Social inequalities that arise as a result of public service failure need to have a prominent role in future research. Originality/value This paper develops the concept of public service failure and sets a novel research agenda for studying processes, causes, and consequences of such failure, as well as public-private differences.

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10

Lennon, Joanna. "Public Service." Environment: Science and Policy for Sustainable Development 33, no. 2 (March 1991): 44–45. http://dx.doi.org/10.1080/00139157.1991.9929975.

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11

Tri Nugraha, Joko, Eny Boedi Orbawati, Fadlurrahman Fadlurrahman, Ari Mukti, and Seiren Ikhtiara. "Public Service Quality dan Customer Satisfaction: Mengekplorasi Atribut Kualitas Pelayanan Pada Sektor Publik." Jurnal Pemerintahan dan Politik 9, no. 2 (May 30, 2024): 167–74. http://dx.doi.org/10.36982/jpg.v9i2.3653.

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The quality of public services is the most important thing to know whether they are successful in fulfilling services. The quality of service reflects the quality of the bureaucracy. The objectives of the study include identifying weaknesses or shortcomings of public service delivery and measuring the tendency of public satisfaction level with public services. Using a survey method with 100 respondents. The analysis technique uses a descriptive statistic. The results showed that there are 3 dimensions of service that need to be improved, including: (1) The dimension of fairness of costs / tariffs in services; (2) The dimension of conformity of service products between those listed in the service standard and the results provided and (3) Dimensions of quality of facilities and infrastructure.

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12

Hidayat, Evanito Nur, and Titi Stiawati. "Quality of Public Services at The Public Service Mall Of Tangerang City." Epistemik: Indonesian Journal of Social and Political Science 5, no. 1 (May 27, 2024): 13–21. http://dx.doi.org/10.57266/epistemik.v5i1.275.

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Based on Law Number 25 of 2009, it can be interpreted that the Government is obliged to serve the rights and needs of the community as citizens through public services. To achieve better public services, the Government innovates services through Public Service Malls (MPP) so that everyone can access government services easily and quickly without exception. One of the Public Service Malls (MPP) is held in Tangerang City, the research locus. Implementing this service innovation is directed at public satisfaction with government services. In conducting this research was carried out using descriptive quantitative methods. This research also has limitations, namely in discussing how high the quality of service is at the Tangerang City Public Service Mall (MPP) and carried out on the population of people using the Tangerang City Public Service Mall (MPP) with a total of 74,422 users. Sampling was conducted using the Slovin formula with a MoR of 10%, namely 100 respondents. This research also aims to prove the magnitude of the influence that the implementation of QRIS has on purchasing interest. To support this, respondents were determined as one of the instruments, namely using the Purposive Sampling Technique. This research shows that the Public Service Quality score at the Tangerang City Public Service Mall reached a value of 75% or obtained a percentage result of more than 60%. Of course, it is necessary to provide supporting facilities such as digital services, facilities for pregnant women or people with disabilities, a clean MPP environment, and increased human resources for service staff. The 75% service quality score at the Tangerang City Public Service Mall (MPP) was also declared good.

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13

Norov, Ilhom. "" Problems of public service in the Republic of Uzbekistan: further improvement of the public service system"." Tsul legal report 3, no. 1 (March 15, 2022): 30–36. http://dx.doi.org/10.51788/tsul.lr.3.1./izxe1519.

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This article is devoted to the study of the public service system. The author comes to the conclusion that the effectiveness of the public service, its social usefulness is determined by how, in what way and how well it serves the needs of a person, helps them in life. The civil service includes a necessary and important element of the structure of the state. It plays a bridging role between the state and society. This article also analyzes the new draft law “On the State Civil Service”. The further democratization of state building is a continuous process. Obviously, the reform of national statehood in Uzbekistan should also affect the institution of public service. The state program for the implementation of the Strategy of New Uzbekistan for 2022-2026, approved by the Decree of the President of the Republic of Uzbekistan dated January 28, 2022 №PQ-60, provides new changes in this sphere

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14

Taufiqurokhman, Taufiqurokhman, Evi Satispi, Andriansyah Andriansyah, Ma'mun Murod, and Endang Sulastri. "The impact of e-service quality on public trust and public satisfaction in e-government public services." International Journal of Data and Network Science 8, no. 2 (2024): 765–72. http://dx.doi.org/10.5267/j.ijdns.2024.1.002.

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Responsive, timely, and friendly service quality plays a central role in shaping trust between the government and citizens. With the improvement of service quality, the public feels valued and heard, reinforcing the mutual trust relationship between the government and citizens. In this regard, technology-enabled service processes can streamline time and cost, while automation reduces the risk of human errors. Through web platforms or applications, the government can provide easier access for citizens to various services without the need to physically visit government offices. Good and quality public services are not only aimed at meeting the practical needs of the public but also play a role in shaping the mutual trust relationship between the government and citizens. Therefore, the concept of e-service quality, which encompasses the quality of services provided through electronic platforms, becomes crucial. The objective of this research is to explore the extent to which e-service quality can influence the level of public satisfaction. The research method employs a quantitative approach using primary data sources, where random sampling is applied as the sampling technique. The research respondents are citizens using digital public service platforms organized by the local government of Jakarta. The sample size used in this study is 262. The variables tested in this research involve e-service quality, public trust, and public satisfaction. In analyzing the data, this research utilizes SmartPLS 4 software. The analysis results show that e-service quality has a significant influence on the formation of public trust. Furthermore, findings indicate that e-service quality also significantly affects public satisfaction. However, the analysis results do not support the idea that public trust mediates the relationship between e-service quality and public satisfaction. This signifies that while public trust directly contributes to public satisfaction with public services, other unmeasured factors also play a role in shaping public perceptions and satisfaction.

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15

Clerc, Denis. "Services publics municipaux : à quoi sert la délégation de service public ?" Alternatives Économiques 270, no. 6 (June 1, 2008): 67. http://dx.doi.org/10.3917/ae.270.0067.

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16

Bertot, John, Elsa Estevez, and Tomasz Janowski. "Universal and contextualized public services: Digital public service innovation framework." Government Information Quarterly 33, no. 2 (April 2016): 211–22. http://dx.doi.org/10.1016/j.giq.2016.05.004.

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17

Rapp, Lucien. "Public service or universal service?" Telecommunications Policy 20, no. 6 (July 1996): 391–97. http://dx.doi.org/10.1016/0308-5961(96)81167-0.

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18

Rukmana, Novayanti Sopia, and Saddam Husain Thamrin. "Strategy In Public Service." Jurnal Ilmiah Ilmu Administrasi Publik 13, no. 1 (May 10, 2023): 223. http://dx.doi.org/10.26858/jiap.v13i1.39179.

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This study aims to determine the implementation of Know Your Customers (KYC) and Citizen Charter (Service Contract) strategies in increasing employee responsiveness in collecting retribution for Bone Regency. The type of research used is descriptive qualitative. Data collection used observation techniques, interviews, and documentation. The analysis technique is carried out through data collection, data reduction, data presentation, and concluding. The results of this study indicate that the implementation of the public service responsiveness strategy of Bone Regency in collecting retribution is considered to be less responsive based on each of the 3 indicators of the two responsive strategies, there is one indicator on the Know Your Customers strategy which is considered not good, namely approach, while two other indicators are considered good, namely (surveys, observations, interviews) and know customers. The indicators on the three Citizen Charter strategies (Service Contracts) are considered to be still not good, namely service users as the centre of attention, service contracts, and system determination. Of course, there are still shortcomings that need attention, namely paying more attention to the needs of traders, following up on merchant complaints quickly, and providing services according to existing regional regulations. If this is allowed to continue, it will harm the implementation of public services in the future, bearing in mind that the increasing needs of traders must be supported by managers who are alert and responsible for their main tasks and functions, so that responsive services can be created.

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19

Brysland, Alexandria, and Adrienne Curry. "Service improvements in public services using SERVQUAL." Managing Service Quality: An International Journal 11, no. 6 (December 2001): 389–401. http://dx.doi.org/10.1108/09604520110410601.

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20

Qosimov, Azimjon S., Qunduz O. Alimova, and Murodjon T. Aliyev. "RELEVANCE AND FEATURES OF PUBLIC SERVICE." American Journal Of Social Sciences And Humanity Research 02, no. 05 (May 1, 2022): 5–10. http://dx.doi.org/10.37547/ajsshr/volume02issue05-02.

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This article intorduces a brief overview of the definitions of civil service and civil servant by scientists, as well as the laws on civil service and civil servant in Uzbekistan and many foreign countries, as well as their rights, obligations, how to hire, their principles. There is also a recent law on civil servants in Uzbekistan.

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21

Parebba, Zainal Arifin, Hamsina, Badu Ahmad, and Edhib Harits Anugrah. "Public Services Bureaucracy Performance (Case Study Of Public Relation, Information And Public Communications in South Sulawesi Province)." Journal of Governance and Administrative Reform 3, no. 2 (December 20, 2022): 106–22. http://dx.doi.org/10.20473/jgar.v3i2.39590.

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Abstract The research entitled Public Service Bureaucracy Performance (Case Study Of Public Information and Public Communications) has several problems, including the lack of maximum services provided by the communication and informatics department in terms of services to the community. Basically, research on the quality of public services is important to do, because the community as customer service has not been satisfied in terms of time, cost and quality of service that has been provided. For this reason, this research is aimed at improving the quality of public services, especially those carried out in the field of Public Relations, Information and Public Communication, South Sulawesi Province. To see the phenomenon above, the writer uses the Dwiyanto theory with five indicators, namely productivity, service quality, responsiveness, responsibility and accountability. In this study, the author uses a qualitative method with a case study approach. The results found are still rampant, sometimes admin operators are less responsive and sometimes operators do not understand that the report will be forwarded to the relevant agency. And the time of service is also not certain. Abstrak Penelitian yang berjudul Kinerja Birokrasi Pelayanan Publik (Studi Kasus Informasi Publik dan Komunikasi Publik) memiliki beberapa permasalahan, antara lain kurang maksimalnya pelayanan yang diberikan oleh dinas komunikasi dan informatika dalam hal pelayanan kepada masyarakat. Pada dasarnya penelitian tentang kualitas pelayanan publik penting untuk dilakukan, karena masyarakat sebagai pelanggan pelayanan belum puas dalam hal waktu, biaya dan kualitas pelayanan yang telah diberikan. Untuk itu penelitian ini ditujukan untuk meningkatkan kualitas pelayanan publik khususnya yang dilaksanakan di bidang Humas, Informasi dan Komunikasi Publik Provinsi Sulawesi Selatan. Untuk melihat fenomena diatas, penulis menggunakan teori Dwiyanto dengan lima indikator yaitu produktivitas, kualitas pelayanan, daya tanggap, tanggung jawab dan akuntabilitas. Dalam penelitian ini, penulis menggunakan metode kualitatif dengan pendekatan studi kasus. Hasil yang ditemukan masih merajalela, terkadang admin operator kurang tanggap dan terkadang operator tidak mengerti bahwa laporan akan diteruskan ke instansi terkait. Dan waktu pelayanannya juga tidak pasti.

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22

Osborne, Stephen P., Zoe Radnor, Tony Kinder, and Isabel Vidal. "Sustainable public service organisations: A Public Service-Dominant approach." Society and Economy 36, no. 3 (September 1, 2014): 313–38. http://dx.doi.org/10.1556/socec.36.2014.3.1.

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23

Kostic, Zorana. "Review: From Public Service Broadcasting to Public Service Media." Media International Australia 129, no. 1 (November 2008): 159–60. http://dx.doi.org/10.1177/1329878x0812900123.

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24

Tellier, Paul M. "Public Service 2000: The renewal of the public service." Canadian Public Administration/Administration publique du Canada 33, no. 2 (August 1990): 123–32. http://dx.doi.org/10.1111/j.1754-7121.1990.tb01390.x.

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25

Katelo, Iveta, Irēna Kokina, and Vitālijs Raščevskis. "SERVICE QUALITY IN THE PUBLIC SERVICE OF LATVIA." SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference 6 (May 28, 2021): 293–311. http://dx.doi.org/10.17770/sie2021vol6.6282.

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Improvement of quality of public services is one of the important goals in the advancement of the operation of state / public administration in Latvia. The aim of the research was to evaluate the quality of customer service in the institutions of public administration in Latvia, to perform the factor analysis of the collected data.The research was based on the selection of customers of public services, in total of 292 people in Riga and in Latvian regional centres in 2017-2018. The research was conducted in public institutions of Latvian regions that provide social assistance (SSIA – the State Social Insurance Agency), offer employment promotion services (SEA – the State Employment Agency); realize tax policy in the state (SRS – the State Revenue Service), implement the state environmental protection policy (MEPRD – Ministry of Environment Protection and Regional Development); provide legal aid services (DC – Daugavpils Court). The quality of services provided to the clients of corresponding institutions was evaluated. For the data collection, the service quality assessment model – the SERVQUAL instrument (Parasuraman et al., 1988) was used, as well as the analysis of the research data factors was carried out.The service quality assessment revealed that the performance of public service organizations in Latvia does not meet the customers’ expectations. The evaluation of service quality provided by public authorities, as well as their regular monitoring would improve the quality of services provided.

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Zendeli, Emine, and Arta Selmani-Bakiu. "The Notary Service - Justice Services." SEEU Review 12, no. 1 (June 1, 2017): 135–47. http://dx.doi.org/10.1515/seeur-2017-0010.

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Abstract The aim of this study is to explore the role and the importance of the notary service in the process of dejudicialization of the judicial-civil protection. In this context, this paper first of all attempts to examine the extent to which the issues from the traditional competence of the court (usually non-litigious) have been transferred to notary publics and the possibilities of further extension of this transfer. The judicial framework for the transfer of these issues from the court competences to that of notary publics has been decided by the Law on Non-Litigious Procedure (2008). In supporting this law, the notary publics undertook the realization of a series of activities in this field, namely in the field of inheritance. In this respect, the idea of this paper was to try to identify other judicial issues that could perhaps be entrusted to the notary publics in the future, by carrying out a judicial-political assessment of the public interest to transfer the resolution of certain issues to notary publics′ competences with the aim of facilitating the judicial circulation and increasing judicial security.

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27

Shofa Lucyana, Fadhillah, Fiki Azkiya, Tazqiyatas Safira, Siti Khumayah, and Khaerudin Imawan. "Public Service Transformation : Improving the Service Quality of Regional Public Companies." Jurnal Syntax Transformation 5, no. 6 (June 24, 2024): 869–81. http://dx.doi.org/10.46799/jst.v5i6.962.

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This research was conducted because there was a decrease in the number of customers of the Tirta Giri Nata Drinking Water Regional Public Company in Cirebon City during the 2021-2023 period. This research uses a qualitative method by collecting data through interviews, observation and documentation. This research uses public service theory which focuses on the five main service quality dimensions related to customer service by public water companies: Tangibles, responsiveness, reliability, assurance and empathy. This study uses an interactive model data analysis procedure, which begins with data collection and continues with data reduction, data visualization, and conclusion drawing as the final step. The results showed that the service quality of PERUMDA Tirta Giri Nata Cirebon City still did not meet the five main success indicators, namely reliability, responsiveness, assurance, empathy, and tangible. The conclusion of this study is that the quality of customer service at PERUMDA Tirta Giri Nata Cirebon City, especially in terms of administrative and technical complaint services, has not yet reached an optimal level. There are still shortcomings in fulfilling the expected dimensions and indicators of service quality.

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28

Prissando, Fendy Artha. "PELAYANAN PUBLIK DI BADAN PENANGGULANGAN BENCANA DAERAH KOTA KEDIRI: STRATEGI POSKO SIAGA PENANGANAN PENYEBARAN COVID-19." Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara 5, no. 2 (September 29, 2021): 214. http://dx.doi.org/10.30737/mediasosian.v5i2.2073.

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AbstrakPelayanan publik merupakan salah satu perwujudan dari fungsi pada aparatur negara sebagai abdi masyarakat. Pelayanan publik yang professional itu artinya pelayanan publik yang bercirikan oleh adanya akuntabilitas dan responsibilitas dari pemberi layanan. Pelayanan publik pada dasarnya merupakan sebuah upaya individu, kelompok atau birokrasi untuk memberikan bantuan serta kemudahan kepada masyarakat untuk mencapai suatu tujuan tertentu. Tugas terpenting dari pelayanan publik ini adalah memberikan pelayanan terbaik kepada masyarakat. Pelayanan publik memiliki suatu tujuan untuk memenuhi kebutuhan masyarakat. Penelitian ini ditujukan untuk mengetahui bagaimana Pelayanan Publik di Badan Penanggulangan Bencana Daerah (BPBD) Kota Kediri serta mengetahui strategi posko siaga penanganan penyebaran Covid-19. Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif kualitatif dan teknik pengumpulan data melalui observasi, wawancara secara mendalam kepada informan, dan dokumentasi. Hasil penelitian menujukkan bahwa kualitas pelayanan publik di Kantor Badan Penanggulangan Bencana Daerah (BPBD) Kota Kediri sudah baik dan sudah memberikan pelayanan publik dengan tepat kepada masyarakat yang membutuhkan bantuan dengan posko siaga.Kata Kunci: Kualitas; Pelayanan Publik; Prinsip Pelayanan. AbstractPublic service is one manifestation of the function of the state apparatus as a public servant. Professional public service means public service characterized by accountability and responsibility from service providers. Public service is basically an individual, group or bureaucratic effort to provide assistance and convenience to the community to achieve a certain goal. The most important task of this public service is to provide the best service to the community. Public services have a purpose to meet the needs of the community. This study was aimed to find out how the Public Service in the Regional Disaster Management Agency (BPBD) of Kediri City and to find out the strategy of the standby post for handling the spread of Covid-19. The research method used in this study is a qualitative descriptive method and data collection techniques through observation, in-depth interviews with informants, and documentation. The results of the study show that the quality of public services at the Office of the Regional Disaster Management Agency (BPBD) of Kediri City is good and has provided appropriate public services to people who need assistance with standby posts.Keywords: Quality; Public service; Service Principles.

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29

نجارزاده هنجنی, مجید. "The Evolution of Managerial Patterns in Public Service; From Classic Public Service to New Public Service." Administrative Law 6, no. 19 (September 1, 2019): 265–88. http://dx.doi.org/10.29252/qjal.6.19.265.

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30

Donders, Karen, Caroline Pauwels, and Jan Loisen. "Introduction: All or nothing? From public service broadcasting to public service media, to public service ‘anything’?" International Journal of Media & Cultural Politics 8, no. 1 (April 23, 2012): 3–12. http://dx.doi.org/10.1386/macp.8.1.3_2.

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31

Bisri, Mashur Hasan, and Bramantyo Tri Asmoro. "Etika Pelayanan Publik di Indonesia." Journal of Governance Innovation 1, no. 1 (April 18, 2019): 59–76. http://dx.doi.org/10.36636/jogiv.v1i1.298.

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Abstrak Pelayanan publik adalah segala kegiatan dalam rangka pemenuhan kebutuhan dasar sesuai hak dasar setiap warga negara dan penduduk atas suatu barang, jasa dan / atau pelayanan administrasi yang disediakan oleh penyelenggara pelayanan yang terkait dengan kepentingan publik. Masyarakat sebagai pelanggan memiliki kebutuhan dan harapan pada kinerja penyelenggara pelayanan publik yang profesional. Tugas Pemerintah Pusat maupun Pemerintah Daerah adalah memberikan pelayanan publik yang mampu memuaskan masyarakat. Implementasi kebijakan desentralisasi dan otonomi daerah di Indonesia mengakibatkan pemerintah daerah mempunyai tanggung jawab dan kewenangan dalam menentukan standar pelayanan minimal. Permasalahan mendasar dalam proses pelayanan publik di Indonesia adalah tentang etika. Tidak ada standar universal tentang norma atau etika serta sanksi yang mengatur secara khusus untuk pelanggaran yang dilakukan aparat dalam pelayanan publik. Kata Kunci : Pelayanan publik, Etika, Norma Abstract Public services are all activities in order to fulfill basic needs in accordance with the basic rights of every citizen and resident of an item, service and / or administrative service provided by service providers related to the public interest. Communities as customers have needs and expectations in the performance of professional public service providers. The task of the Central Government and Regional Government is to provide public services that are able to satisfy the public. The implementation of decentralization and regional autonomy policies in Indonesia has resulted in regional governments having responsibility and authority in determining minimum service standards. The fundamental problems in the process of public service in Indonesia are about ethics. There is no universal standard on norms or ethics and sanctions that specifically regulate violations committed by the authorities in public services. Keywords : Public Service, Ethic, Norm

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Sari, Nila Mulia. "Information Service Activities on the Public Satisfaction Levels in the Public Service Mall of Palopo City." Jurnal Bina Praja 13, no. 2 (August 31, 2021): 219–29. http://dx.doi.org/10.21787/jbp.13.2021.219-229.

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The government continues to make paradigm changes to make the government system even better. A rigid and centralized government has now turned into a decentralized government and has an entrepreneurial spirit. For this reason, it is necessary to improve service quality on an ongoing basis for the realization of prime public services. Improvement in the quality of public services is carried out comprehensively and integrated, both internally and externally. It is necessary to make improvements and requires proper management to improve service quality. Information services provided by the Public Service Mall by the Palopo City One-Stop Investment Service (DPMPTSP) is a breakthrough that sought to increase public satisfaction in the city of Palopo. This study investigates how public satisfaction with information services was carried out by Public Service Mall (DPMPTSP). This research uses quantitative research methods with a non-random sampling technique by accidental sampling, namely anyone who coincidentally meets the researcher can be used as a sample. The results of this study indicate that the information services provided by the Public Service Mall DPMPTS Palopo City make the public feel satisfied through indicators; (1), Building an information system (2), Establishing a list of information (3), providing facilities and infrastructure (4), Information complaint services. The contribution of this research is expected to be an innovation in realizing a fast, easy, transparent, sure, and affordable government service process as well as bringing closer and providing broader services to the public.

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Hafidzah, Azra, Riska Febrianti Nur Laili, and Diffa Zettira Zein. "Analisis Pelaksanaan Inovasi Pelayanan Kesehatan Pada RSUD Margono Soekarjo Purwokerto: Studi Kasus Program Si Bina Cantik Bingits." Journal of Governance and Administrative Reform 3, no. 1 (July 31, 2022): 60–71. http://dx.doi.org/10.20473/jgar.v3i1.37932.

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Abstract This research was conducted by looking at the urgency of change in public service in the health sector by innovating health services. This innovation made for public service is an obligation of the government in creating new services that are easier, cheaper, affordable, and equitable for all people. This innovation was carried out as a form of breakthrough from the previous program in improving the quality of services in the health sector. This study aims to analyze public service innovation in the health sector, especially at Margono Soekarjo Hospital, Purwokerto by using a new innovation program, Si Bina Cantik Bingits. iIn this study, researchers used the new public service approach with the principle of serve citizen, not customer. The result of this study indicates that RSUD Margono Soekarjo, Purwokerto has implemented public service innovations through Si Bina Cantik Bingits to facilitate access to services to the community and has fulfilled the quality of public service in accordance with the Serve Citizen, Not Customer aspect. Keywords: Si Bina Cantik Bingits; New Public Service; Serve Citizen Abstrak Penelitian ini dilakukan dengan melihat urgensi perubahan pelayanan publik di bidang kesehatan dengan melakukan inovasi pelayanan kesehatan. Inovasi pelayanan publik yang dilakukan ini merupakan kewajiban pemerintah dalam menciptakan pelayanan baru yang lebih mudah, murah, terjangkau, dan merata bagi seluruh masyarakat. Inovasi ini dilakukan sebagai bentuk terobosan dari program sebelumnya dalam peningkatan kualitas pelayanan di bidang kesehatan. Penelitian ini bertujuan untuk menganalisis inovasi pelayanan publik di bidang kesehatan khususnya di RS Margono Soekarjo Purwokerto dengan menggunakan program inovasi baru yaitu Si Bina Cantik Bingits. Dalam penelitian ini, peneliti menggunakan pendekatan new public service dengan prinsip serve citizen, not customer. Hasil penelitian ini menunjukkan bahwa RSUD Margono Soekarjo Purwokerto telah menerapkan inovasi pelayanan publik melalui si bina cantik bingits untuk mempermudah akses pelayanan kepada masyarakat dan telah memenuhi kualitas pelayanan publik sesuai dengan aspek melayani warga, bukan pelanggan. Kata kunci: si bina cantik bingits; new public service; melayani warga

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Asmuß, Birte. "What Do People Expect from Public Services? Requests in Public Service Encounters." HERMES - Journal of Language and Communication in Business 20, no. 38 (March 13, 2017): 65. http://dx.doi.org/10.7146/hjlcb.v20i38.25905.

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What do customers expect from public services? This question has been addressed in numerous ways, and there are plenty of reasons why this question is worthwhile asking. One of them has to do with service quality: If counsellors in public service en counters know about customer expectations, they may be able to adjust their actions accordingly and thereby increase public service quality. One way to ﬁnd out about customer expectation is to look closer at the actual encounter between the public and public services. The current study will investigate public service encounters at the Danish Public Employment Service. Here, one speciﬁc activity will be investigated in more detail, namely requests. Requests are a common and crucial activity in public service encounters. Research on requests has shown that participants in interaction orient to aspects of entitlement and contingencies in regard to the recipient’s ability to comply with the request. The current study will investigate in how far these ﬁndings correspond with the customer’s orientation to public service encounters at the Public Employment Service. The study will conclude by discussing implications for the workplace.

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Yogi alfiansyah. "Of Public Satisfaction In Public Services Investment Department And One Stop Services (Dpmptsp) Bengkulu Province." International Journal of Policy and Public Administration 4, no. 2 (July 22, 2023): 77–84. http://dx.doi.org/10.33369/ispaj.v4i2.28968.

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The problem is the lack of optimal implementation of licensing services based on one-door integrated services, so that it affects people's satisfaction. It can be seen that the implementation of services does not feel easy both in terms of service procedures that are still not understood by the community, facilities and infrastructure that are not maximally adequate. Based on the research results, it can be concluded that the implementation of licensing and non-licensing services in general is going well, but with a note that there are still several elements that have not made the community feel satisfied. In the service provided by DPMPTSP Bengkulu Province, the community really appreciates the free service fee, the officers who are very competent in their field, the friendliness of the officers who provide services, the requirements are quite understandable. However, the community is dissatisfied with the speed of the service provided and also regarding procedures that are not understood by some of the people who are applicants for permits. In addition, there are factors that influence the services provided by DPMPTSP Bengkulu Province, including service implementing apparatus, service facilities and infrastructure and bureaucratic structure. Keyword: service, stratification, community

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Riani, Ni Wayan, Komang Adi Sastra Wijaya, I. Putu Dharmanu Yudartha, and Renny Savitri. "Analysis of Public Service Innovation Based on JAKI Application in Realizing the New Public Service." Journal of Public Administration Studies 9, no. 1 (June 1, 2014): 57–66. http://dx.doi.org/10.21776/ub.jpas.2024.009.01.7.

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The existence of technology is positive side for the government in managing public services to create services that are effective, efficient, transparent and able to involve the community. The implementation of new public services in local government is manifested by public service innovations that utilize technology. One application is the JAKI application which is used as a public service application in DKI Jakarta Province. This research uses qualitative research with an exploratory approach. Viewed from the perspective of the new public service, it has met the indicators; serve citizens, not customers; seek the public interest; value citizenship over entrepreneurship; recognize that accountability isn't simple; serve rather than steer; value people, not just productivity. In realizing the new public service in the JAKI application based public service, several problems were encountered. In this case, the government needs to pay more attention to strategic steps in popularizing the JAKI application.

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Aryani, Indah Permata, Wiratri Anindhita, and Dini Safitri. "Peran Public Relations dalam Pelayanan Publik di Badan Kepegawaian Negara (BKN) Pusat." Jurnal Indonesia : Manajemen Informatika dan Komunikasi 5, no. 1 (January 10, 2024): 80–89. http://dx.doi.org/10.35870/jimik.v5i1.428.

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Every government institution must maintain a harmonious relationship with the community. As the front guard in establishing relationships between an organization and its public, public relations has a very important role in providing quality and satisfying public services for the community. The State Civil Service Agency as an institution that has responsibility for the management of the State Civil Apparatus makes public service one of the priorities that has targets that must be effective and efficient so that it must be taken seriously. This study aims to find out what roles are played by Public relations in carrying out public services at the National Civil Service Agency. This study used data collection methods through interviews and the selection of research informants through purposive sampling, which were in accordance with the selected criteria and were indeed relevant to the research problem, namely Youth Public relations Officers (Sub-coordinators). The results of this study indicate that the role of public relations in public services at the State Personnel Agency plays an important role in maintaining the positive image of the State Personnel Agency by publicizing all activities carried out by the State Personnel Agency, providing information, inviting scheduled hearings if problems occur and requires solutions by discussing directly, as well as ensuring that the public services of the State Civil Service Agency meet the required standards and can be used as evaluation material for improvement and enhancement of public services in the State Personnel Agency.

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Eprilianto, Deby, Trenda Aktiva Oktariyanda, M. Noer Falaq Al Amin, Melda Fadiyah Hidayar, Yuyun Eka Kartika Sari, and Nur Fadillah Sebti Sulistiana. "Improving the Quality of Public Services through Bojonegoro Regency Public Service Mall Innovation." Journal La Sociale 4, no. 4 (November 29, 2023): 186–92. http://dx.doi.org/10.37899/journal-la-sociale.v4i4.877.

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One of the efforts made by Bojonegoro Regency to improve service quality is by presenting a Community Service Mall. The aim of this research is to determine the improvement in the quality of public services with Public Service mall innovations in Bojonegoro Regency. The type of research used in this research is quantitative through structured interviews, direct observation and analysis of related documentation. The findings from this research state that in the Leadership aspect, the Head of the Investment and One-Stop Service Service carries out a democratic and transformative leadership style. From the management sector, we have developed technology-based services to make things easier for residents. In terms of risk management, mitigate problems from an early age by repairing the internet network. From the human capital aspect, existing human resources meet academic qualifications, are experienced and competent. From a technological perspective, services have been developed and can be easily accessed through various applications. This research concludes that the existence of the Public Service Mall in Bojonegoro Regency is running in accordance with orders from the Ministry of State Apparatus Empowerment and Bureaucratic Reform to present the latest public service innovations that are modern, effective and efficient.

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Lei, Tao, and Yi Huang. "Research on Public Service of Sports Social Organizations Based on New Public Service Theory." Tobacco Regulatory Science 7, no. 5 (September 30, 2021): 4988–98. http://dx.doi.org/10.18001/trs.7.5.2.61.

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Objectives: The new public service theory is a new theory and practice mode of public administration, which provides an important theoretical platform and a new perspective for the construction of government service center. Value pluralism will inevitably make it difficult for a single value appeal to be consistent with the public value of the public. Methods: If the principle of single value supremacy is the only one, it will promote the infinite development of a certain kind of sports social organizations. Results: To improve the supply efficiency of sports public services, social sports services belong to public organizations, and their development aims to provide social sports services for all citizens, which requires a large number of human resources to participate in public sports services and management. The development of sports social organizations is influenced by economic development and the implementation of the national regional development strategy, the understanding of the government and relevant departments, and the development of sports public services. Conclusion: The choice of paths to promote the innovation mode of social services will provide better public services for improving the existing supply mode and system of public services.

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Keating, Michael. "Public Service Values." Australian Quarterly 67, no. 4 (1995): 14. http://dx.doi.org/10.2307/20634702.

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Features Submission, Haworth Continuing. "PUBLIC SERVICE ANNOUNCEMENTS." Physical & Occupational Therapy In Pediatrics 11, no. 4 (January 1991): 55–65. http://dx.doi.org/10.1080/j006v11n04_06.

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Crossley, M., and M. Smith. "Public service values." British Dental Journal 196, no. 8 (April 2004): 441. http://dx.doi.org/10.1038/sj.bdj.4811204.

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Rainey, Glenn W., and Frank J. Thompson. "Revitalizing Public Service." Public Productivity & Management Review 17, no. 4 (1994): 399. http://dx.doi.org/10.2307/3380836.

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Cerase, Francesco Paolo, and Domenica Farinella. "Public Service Motivation." Public Policy and Administration 24, no. 3 (June 24, 2009): 281–308. http://dx.doi.org/10.1177/0952076709103812.

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Eide, Martin, and Graham Knight. "Public/Private Service." European Journal of Communication 14, no. 4 (December 1999): 525–47. http://dx.doi.org/10.1177/0267323199014004004.

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Submission, Haworth Continuing Features. "PUBLIC SERVICE ANNOUNCEMENTS." Physical & Occupational Therapy In Pediatrics 11, no. 4 (October 25, 1991): 55–65. http://dx.doi.org/10.1300/j006v11n04_06.

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Hoynes, William. "Branding Public Service." Television & New Media 4, no. 2 (May 2003): 117–30. http://dx.doi.org/10.1177/1527476402250672.

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Frank, Nancy. "Measuring Public Service." Journal of Planning Education and Research 27, no. 4 (January 24, 2008): 499–506. http://dx.doi.org/10.1177/0739456x08315883.

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McKinney, Roger M. "Public Service Announcements." Health Marketing Quarterly 5, no. 3-4 (March 8, 1989): 101–18. http://dx.doi.org/10.1300/j026v05n03_09.

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Kristensen, Nicolai, Lotte Bøgh Andersen, and Lene Holm Pedersen. "Public Service Efficacy." International Journal of Public Administration 35, no. 14 (December 2012): 947–58. http://dx.doi.org/10.1080/01900692.2012.693771.

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