Dissertations / Theses on the topic 'Public service'
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Ziani, Salim. "Service public et obligations de service public." Thesis, Strasbourg, 2013. http://www.theses.fr/2013STRAA011.
Full textThe « service public » is a key concept of French administrative law. It is based on the assumption that public entities are the initial guarantors of the public interest and solidarity. Today however, the « service public » was replaced by a specific notion that emerged from the law of the European Union and instead of being based on the ability of the State, it is based on the ability of the market. This concept is the «obligation de service public» (public service obligation) and it tends to regulate the role and intervention of the State in order to preserve the competition in the market. Through this change appears a new conception of the role of the State
Beauvais, Grégory. "Téléservice public et service public." Lille 2, 2008. http://www.theses.fr/2008LIL20011.
Full textFrench administration experiences and acceleration of new technologies uses. Tpublic services and administration’s internal organisation so the relationships with users. Inside this frame, new general interest services are provided : public teleservices. A public teleservice is a general interest activity, directly or inderectly applied by a public entity, wich uses telecommunication tools. This definition recalls the public services’ one which points out a general interest activity, assumed or endorsed by a public entity. Public teleservice constitutes, due to applicable rules, an emergent legal notion which is acquirring his autonomy from the public service’ definition. Rules applicable to public teleservices contain ad hoc legal notions whose normative value is not always clear. Some concepts and legal categories applicable to public services which know, by their adaptation to public teleservices, a redefinition
Wu, Chen. "Service distribution and service discovery through a public web services platform." Thesis, Curtin University, 2008. http://hdl.handle.net/20.500.11937/387.
Full textWu, Chen. "Service distribution and service discovery through a public web services platform." Curtin University of Technology, Digital Ecosystems and Business Intelligence Institute, 2008. http://espace.library.curtin.edu.au:80/R/?func=dbin-jump-full&object_id=17919.
Full textIt also aims to design and implement a platform (PWSP), by means of which a large number of public Web services on the Web can be distributed based on service demands, retrieved based on service descriptions, selected based on service qualities, and matched based on service messages in a user-centred, scalable, and Web-consistent manner without augmenting existing Web services standards.
Gooneratne, Nalaka Dilshan, and s3034554@student rmit edu au. "Discovery and Validation for Composite Services on the Semantic Web." RMIT University. Computer Science and Information Technology, 2009. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20091019.155524.
Full textBahougne, Louis. "Le financement du service public." Thesis, Poitiers, 2014. http://www.theses.fr/2014POIT3003.
Full textBeyond financials datas, the study of public services financing deploys two different dimensions. On one hand, the public services ideology and law have framed its financial organization. On the other hand, by a sort of return shock, financial liabilities have redesigned such well established principles of public services. So, analysis leads to focus on interrelations between public finance and public services law. Moreover, the study could be disturbed by the assumption of administrative and budgetary law separation. This affirmation could be outpassed if it's considered that funding operations are economical facts. By the way, the growing influence of finance inclusion on public service law has been highlited by penetration of economic theory in law. The study put forward to admit the adaptation ability of adminstrative law to attract private investors from contracts law to public property law
El, Youssef Dina. "Les contrats internationaux de délégation de service public." Thesis, Nice, 2013. http://www.theses.fr/2013NICE0039.
Full textInternational contracts of public service delegation is part of a set of known longstanding techniques, long-terme leases with more than three centuries of existence and the concessions being emerged is the nineteenth century. Public-private partnerships are the latest form dated complex relations between public authorities and industry operators or services. The technique of delegation of public service is widely used in the world and adapted states follow there own internal laws in different approaches of the delegation. Notes that the amplitude of the subject is a challenge. A systematic approach will reduce difficulties. Several factors most be taken into consideration. The first concerns the delegable activity, the second door on the contractual forms of delegation and the third focuses on international transposition delegation contracts. In our research, we will study contracts delegation of public service in the broadest sense and from an international point of view without going into the internal classification of those contracts in each country. Based on the French model of th "concession" and the Anglo-Saxon model "BOT" which are the two basic models of the most common we will follow all the steps of delegation contract : Procurement, life and termination of the contract and its contents. We will also try to highlight the answers to the problems arising from this experience and widespread in almost all countries and applications whose success depends on the geographical area and population of the country
Hernández-Mendible, Víctor Rafael. "The reengineering of public service: the universal service of telecommunications." Pontificia Universidad Católica del Perú, 2016. http://repositorio.pucp.edu.pe/index/handle/123456789/116001.
Full textEl presente trabajo trata de explicar cómo la regulación de la actividad de las telecomunicaciones abandonó el tradicional régimen de servicio público de titularidad estatal, dando paso al establecimiento del nuevo marco jurídico que fomenta la libre competencia entre los agentes económicos que operan en el sector. Dichos agentes deben prestar todos los servicios de telecomunicaciones; sin embargo, en caso de que la prestación de los servicios básicos a todos los usuarios no pueda realizarse en el marco de la concurrencia, entonces, excepcionalmente, el Estado, como garante, deberá acudir a la técnica de la imposición de obligaciones de servicio universal, para asegurar la satisfacción de los usuarios en sus necesidades comunicacionales.
Theam, Rottanak. "Public Service Culture in Cambodia: Impacts on the Delivery of Core Public Services." Thesis, The University of Sydney, 2015. http://hdl.handle.net/2123/15584.
Full textSiffert, Antoine. "Libéralisme et service public." Thesis, Le Havre, 2015. http://www.theses.fr/2015LEHA0022/document.
Full textFar from being contradictory liberalism and public services go hand in hand. The notion of public service seals the impact of liberalism on public law. Public service allows the desacralisation of public power and underpins it to the objectives of liberalism. Public power upholds the fulfillment of society, serving both the individuals and the markets. As a perfect example of a liberal institution, public service also reveals the contradictions of liberalism
Pellas, Jean-Raphaël. "Fiscalité et service public." Thesis, Paris 1, 2015. http://www.theses.fr/2015PA010266.
Full textThe financing of cultural activities through taxation undergoes mutations that affect the very essence of public service culture. Both the tax that the public service culture are vectors of social cohesion. On the one hand, the tax connects the individual to a political community and social ties rooted in body of constitutional rules. But in recent decades, this link penny loosens the pressure resistance to tax. The adoption of new own paradigms to provide consent to taxation does not seem sufficient to stem tax avoidance. On the other hand, cultural public policy of the State, which is a factor of social cohesion around cultural identities are fragmented in the same time, to the point that a multiplication of decision making bodies in the cultural field has seen the day during the last thirty years. This institutional arrangement, polycentric, led the state to adopt new governance models making it more permeable hybridization of its work with the private sector. The scarcity of public resources allocated to support cultural activities weaken in times of cri sis, the fulfillment of cultural interventions of the state. The new tax regulation model that tends to b1ing about a procedural legitimacy of the tax, in the absence of cognitive legitimacy, combined with the new cultural mode! which involves increasing participation of the management of cultural activities by the private sector leads to a reordering of cultural public action. By using private financing techniques including sponsorship background, including conservation and development of cultural heritage value is weakened to market risk. The cultural state is no longer collection of the market but is confined to a strategist State posture. Paradoxically, the commodification of cultural property, accentuated by tax incentives, unfolds as to blur the public cultural action of the catalyst state of cultural identities
Pécoul, Annabelle. "Le service public hospitalier." Thesis, Paris Est, 2016. http://www.theses.fr/2016PESC0109.
Full textThe public hospital utility has been established by the law of December, 31st, 1970, which gives a functional definition. Although the legislator promotes a hospital-centered model, it doesn’t exclude the private establishments associated to the public hospital utility by means of methods of participation which penalize it. Weakened by successive hospital reforms, the public hospital utility will atrophy until the reform of July, 21st, 2009 which deletes the notion and substitutes it by the concept of public service missions. This functional conception is in accordance with the service public theory and compatible with the definition of general interest service defended by the European Union law, but isn’t in keeping with facts. The theoretical functional definition supported by the lawmaker is replaced, in practice, by an organic conception resulting from details of implementation of public hospital utility decidedly favorable to sector public. Indeed, public health establishments benefit from a singular status characterizing its predominance. The law of January, 26, 2016 confirms the resonance of the organic conception by rehabilitating the notion of public hospital utility, and by maintaining public sector institutions in its role of natural actors of this public utility. Questions remain, nonetheless, concerning the durability of the health system. It must step back for a public health service, integrating the public hospital utility, able to head the action of all health protagonists and to guarantee the progress of an accessible, egalitarian and qualitative fitness trail
Radiguet, Rémi. "Le service public environnemental." Thesis, Toulouse 1, 2016. http://www.theses.fr/2016TOU10037/document.
Full textThe notion of public service is primarily functional and environmental law is purpose driven. Public service and environmental law rally around the concept of public interest. Such rallying makes sense in that it gives life to environmental public service. As such, recognition of public interest in environmental law is the bedrock of environmental public service’s existence and the environmental purpose of this public interest makes it possible to distinguish, in existing law, environmental public services from those which are not. The specificities of environmental law feed into the concept of public interest to create a heritage interest. The latter involves processes of public power, which aim to sustainably correct the use of environmental goods. This heritage dimension is found in the legal framework of the environmental public service whether it is with respect to the terms of organization of this environmental public service – imposition of a particular territorial framework using the planning tool – or with respect to the terms of management of this public service spatialisation of the laws of public service and the finalized types of finance. Overall, this study shows the true specificity of environmental public service – a category in itself within public services – resulting in particular features related to its purpose of environmental interest
Jougleux, Muriel. "La creation de nouveaux produits dans les services publics : vers un service public prospecteur?" Paris, ENMP, 1993. http://www.theses.fr/1993ENMP0426.
Full textA way to modernize public service is to creatre new products which change the relationship with the user. Through the study of four products, the "carte integrale" a la r. A. T. P. , "colissimo" and "chronopost" in the poste and the "carte kiwi" in the s. N. C. F. , a model of analysis of this change is suggested. It is based on four dimensions which are the personalization, the permanence, the complexification and the enrichment of the relationship with the user. These products generate a more developed pattern of service and are levers of change in the public services which offer them. However these products cause some disturbances in the public services, which may be ascribed on the one hand, to a crisis in corporate skills and on the other hand, to a self-questioning by public services of their missions : how far such products really translate the public services missions? to overcome these crises, the public service must become prospector: it assume responsibility for the definition of its missions
Bak, Johanna, and Christian Börjesson. "Public service – det nya textmediet? : En kvantitativ undersökning om Public service på internet." Thesis, Mittuniversitetet, Avdelningen för medie- och kommunikationsvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-32892.
Full textTanzer, Steve, and n/a. "Quality service : what is it?, can it improve the delivery of government services?" University of Canberra. Administrative Studies, 1995. http://erl.canberra.edu.au./public/adt-AUC20061109.121531.
Full textFogelström, Linda. "Fichtelius-affären och public service-ideologin = [The Fichtelius affair and the public service ideology] /." Borås : Högsk. i Borås, Bibliotekshögskolan/Biblioteks- och informationsvetenskap, 2004. http://www.hb.se/bhs/slutversioner/2004/04-23.pdf.
Full textRoberts, Gemma. "Public service interpreters : the emotional and psychological impact of interpreting within public service settings." Thesis, Cardiff University, 2015. http://orca.cf.ac.uk/76875/.
Full textGonçalves, Barbara. "Le détenu : du statut d’assujetti au service public au statut d’usager du service public." Electronic Thesis or Diss., Université Clermont Auvergne (2017-2020), 2019. http://theses.bu.uca.fr/nondiff/2019CLFAD010_GONCALVES.pdf.
Full textFollowing numerous reports denouncing the detention conditions indignity in the early 2000’s andvarious convictions of France by the European Court of Human Rights in this matter, prison law hasgradually evolved. The consequent change in the applicable standards to the convicted person, whois deprived of liberty then raises questions about his status and the legal category to which theybelong. For a long time, the detained person was subject to the public penitentiary service becauseof the large number of prescriptions issued by the administration to which they are subject.However, the prison law dated 24th November 2009 and the criminal law dated 15th August 2014on sentences individualization, which strengthens criminal sanctions effectiveness, seem to haveredefined the status of the detained person. These laws assert that they have the right to enjoydignified conditions of detention, but above all they make reintegration one of the main missions ofliberty deprivation and of the penitentiary public service. The detained person has thus become theholder of a right to the normal functioning of the penitentiary public service and can claim arehabilitation benefit from the penitentiary administration. They then see their status change tobecome closer to that of the public service user although the applicable law often remains specificbecause of the inherent constraints of the liberty deprivation penalty
Daragon, Simon. "Service public et droit fiscal." Thesis, Paris 1, 2017. http://www.theses.fr/2017PA01D036.
Full textThe growing intervention of public figures in the economic field as well as the increasing number of public service activities entrusted to private entities has deeply changed the public law. The question thus arose as to which tax treatment should be applied to these activities. The tax legislator has not yet taken into account the nature of the activity, a public service, to respond to the question. In addition, when the concept of public service is used in tax regulations, it refers to a different definition to the one used in public law. The tax legislator does not refer to the distinction between pure public services and industrial and commercial public services. However, this does not mean that the tax legislator does not take into consideration the increase of public service activities. Indeed, in order to apprehend the tax treatment of an activity, the legal tax regime, just like public law, compares it with the activities existing in the competitive market. Thus, if the nature of the public service in the view of public law does not have any influence on its tax treatment, its administrative or industrial and commercial tainting may, on the contrary, allow its identification. As such, tax law joins the logic of public law: by granting little importance to the public service nature of an activity, it might be required to use the tainting to reach the tax solution
Kang, Hyung-Cheol. "Public service broadcasting in Korea." Thesis, University of Newcastle Upon Tyne, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.289254.
Full textRawnsley, Ming-Yeh Tsai. "Public service television in Taiwan." Thesis, University of Leeds, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.342947.
Full textCostello, Joyce. "Public service motivation and volunteering." Thesis, Bournemouth University, 2017. http://eprints.bournemouth.ac.uk/27037/.
Full textBoulle, Jean-Pierre. "La prérogative de service public." Nice, 1996. http://www.theses.fr/1996NICE0013.
Full textTheng, Chan-Sangvar. "Le service public au Cambodge." Lyon 2, 2007. http://theses.univ-lyon2.fr/documents/lyon2/2007/theng_c-s.
Full textThe influences of Brahmanism and Boudhism have contributed to the construction of the concept of the public service in Cambodia. Since 1993, the country began its reconstruction. The State has tried to design its mission in a country marching towards a liberalized economy. The public services are devolved to numerous non-state actors. The public agencies do not take suffisant controle on the diversification and the increase in the number of private actors invested with the mission of public service. This might accentuate an already-perceptible social fracture. The administrative public services are larger than the economic public services. For the State’s public service, there are suffisant institutions, but it lacks material and financial means. For the local public service, there needs to be an indepth réform backed up by a firm political will. Numerous private actors in charge of public services are not yet subjet to statutory regulations. The rules on delegation of public services are also insuffisant. The reform engaged by the government of Cambodia since the end of the 90’s has actionned a mouvement of restructuring of the public services. It affected the management and the organization of the actors invested with the public service mission more than the legal framwork of the activities themselves. The laws governing the substance of the public service can not be identified. The economic liberalization is negative for a variety of public service activities. Some administrative public service, previously provided free of charge, have become costly. It is the underpriviledged persons who first suffer the consequences
Almeida, Domingos Païva de. "L' école du service public." Paris 1, 2008. http://www.theses.fr/2008PA010298.
Full textEsplugas-Labatut, Pierre. "Conseil constitutionnel et service public." Toulouse 1, 1993. http://www.theses.fr/1993TOU10023.
Full textThough public service is an essential concept of our public law, it is still imperfectly known. In effect, difficulties arise when one has to define directly the public service, its function or its juridical system. The jurisprudence of the Constitutional council provides some answers. The council has first discovered a new category of public services imposed by the constitution. These so-called "constitutional services" are, on the one hand conceived as a means of exercising national sovereignty and, on the other hand, as a way of satisfying the "legal claims" of economic and social nature stated in the preamble to the 1946 Constitution. Moreover the council has not constitutionalised the criterion of public service. Effectively the constitutional principles justify the competence of administrative jurisdiction in particular by the action of "executive power" through the "prerogatives of public power". This does not mean that constitutional jurisprudence has abandoned the criterion of public service. In some cases the public service can continue to characterise administrative activity
Esplugas, Pierre Vedel Georges. "Conseil constitutionnel et service public /." Paris : LGDJ, 1994. http://catalogue.bnf.fr/ark:/12148/cb35729663d.
Full textTheng, Chan-Sangvar Gaillard Maurice. "Le service public au Cambodge." Lyon : Université Lumière Lyon 2, 2007. http://theses.univ-lyon2.fr/sdx/theses/lyon2/2007/theng_c-s.
Full textTornos, Mas Joaquín. "Public services and remunicipalization." Pontificia Universidad Católica del Perú, 2016. http://repositorio.pucp.edu.pe/index/handle/123456789/115700.
Full textEl concepto jurídico de servicio público es de difícil precisión. Existen dos concepciones de servicio público: una objetiva, preocupada por determinar qué actividades prestacionales deben ser garantizadas a todos los ciudadanos con el fin de lograr la cohesión social, y otra de carácter subjetivo, basada en la idea de que el servicio público es la actividad excluida del régimen de mercado, incidiendo sobre todo en los problemas de la relación entre sector público y sector privado más que en los derechos de los ciudadanos a obtener unas determinadas prestaciones. Dentro de este marco general conceptual, el presente trabajo pone de manifiesto como en la actualidad se ha abierto un debate de fuerte contenido ideológico en el que no se debate sobre qué servicios deben prestarse, sino sobre cómo deben prestarse los servicios públicos, defendiendo la recuperación de la gestión pública frente a una gestión privada que se califica de ineficiente. El trabajo analiza este debate y formula algunas objeciones a la tesis de la llamada «remunicipalización».
Prysmakova, Palina. "Public Service Motivation in Public and Nonprofit Service Providers: The Cases of Belarus and Poland." FIU Digital Commons, 2015. http://digitalcommons.fiu.edu/etd/1792.
Full textDavies, Steve. "The public service ethos and union mobilisation : a case study of the public library service." Thesis, Cardiff University, 2012. http://orca.cf.ac.uk/46282/.
Full textJonas, Julia. "Service thinking = Service action? : Service thinking in a public transport network surrounding." Thesis, Karlstad University, Service Research Center, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1147.
Full textService thinking and the transition from a product-logic-perspective to a process-perspective are catchwords in current management research (e.g. Grönroos 2000, Kowalksowski 2006, Söderström 2003, Stremersch et al. 2001, Oliva & Kallenberg 2003, Lele 1986) While the product-logic is based on value distribution via the transition of a ready-made product or service, the service-process logic focuses on value-in-use that is created together with the customer. (Grönroos 2007) In the current service management view, value creation is regarded as the result of exchange with network partners in the perception of the customer (Normann & Ramirez 1998). This is why service thinking includes that a company seeks for co-operation with suppliers and customers through activated relationships, networks (Syson & Perks 2004).
Coming from a product-delivery-perspective on doing business can challenge a service provider to adapt to a service-process view. Legally and historically founded prerequisites, as well as for example corporate culture and financial resources, can be obstacles on the way to a service-process business approach. The purpose of this study is to gain insight into how these obstacles influence the possibility of a service operator to adapt to the service logic with customer- and supplier-interaction.
To gain deeper insight into the service thinking of a company in a network environment, a qualitative single case study on the public transport organisation “County Transport” has been used. Based on three personal interviews and literature study, this case explores how a public service organisation deals with its service mission. It also identifies and describes hinders on the way to a service logic approach.
The organisation of County Transport was found to be steered a lot on the basis of numbers and material parts of the service offering such as the bus itself and different support tools on the busses. County Transport follows the rules of the Public Procurement Act which gives the public transport operation a contract framework of a tendering based choice of operators for the time of 8-10 years. The relationship between County Transport and its operator “The Operator” can be seen as comparatively secure relationship without an introduction phase in which trust and adaptations to each other can be developed. With this quite formal relationship under economic pressure it was found that the cooperation between The PTA of County Transport and The Operator was worse than desired. Especially the influence of the brut contract on tender basis seemed to be hindering a good cooperation in a long-term perspective. It might be that a steering by costs and numbers on one side does not help to create a value-creating relationship based on adaptations and soft factors on the other side.
Sun, Xiaowei. "De la relation entre service public et fonction publique. Etude comparée des droits français et chinois." Thesis, Besançon, 2014. http://www.theses.fr/2014BESA0001/document.
Full textIn France, since the 1990s, the traditional polarity public service / civil service is questioned by privatization and public services outsourcing on the one hand, and by contracting and "managerialization" of civil service on the other hand. These trends are also observed in China in the construction of a public services system from 1990s, and in the establishment of a civil service decided in the late 1980s and endorsed by the Law of 27 April 2005 on Public Servants. In spite of the political and cultural differences between the two countries, there is a converging movement : the public administration steps back from the public services management, while the private law grows its influence on the civil service law. Public law, as it traditionally governs the public service and the civil service, is therefore challenged both in its scope and in its substance. As the relationship between public services and civil service distends, the correlation between the purposes of state and the administrative structures is less obvious. In this context, the comparison of French and Chinese laws illuminates the ongoing transformations of public law
Allan, Geoffrey, and n/a. "A Different Agenda: The Changing Meaning of Public Service Efficiency and Responsiveness in Australia's Public Services." Griffith University. Griffith Business School, 2005. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20060914.104311.
Full textAllan, Geoffrey. "A Different Agenda: The Changing Meaning of Public Service Efficiency and Responsiveness in Australia's Public Services." Thesis, Griffith University, 2005. http://hdl.handle.net/10072/367174.
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Doctor of Philosophy (PhD)
Griffith Business School
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Lindgren, Ida. "Public e-Service Stakeholders : A study on who matters for public e-service development and implementation." Doctoral thesis, Linköpings universitet, Informatik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-91287.
Full textEn mängd myndighetstjänster, såsom ansökan om föräldrapenning, finns nu tillgängliga via Internet i form av offentliga e-tjänster. Dessa e-tjänster är tänkta att uppfylla tre generella mål: (1) att förbättra medborgares interaktioner med offentliga organisationer, (2) att effektivisera och förbättra administrativa processer inom den offentliga förvaltningen, samt (3) att öka den offentliga förvaltningens transparens och i förlängningen leda till ett mer demokratiskt samhälle. Arbetet som presenteras i avhandlingen syftar till att identifiera vilka intressenter som påverkar, och/eller påverkas av, utveckling och implementering av offentliga e-tjänster. Avhandlingen presenterar forskning som genomförts enligt en kvalitativ och tolkande forskningstradition. Baserat på teoretiskt och empiriskt arbete, genomfört och analyserat med en hermeneutisk ansats, presenterar avhandlingen ett konceptuellt ramverk. Ramverket är uppbyggt av extraherade, strukturerade och interrelaterade koncept, modeller och metoder angående offentliga e-tjänster, intressenter, och användarmedverkan. Det empiriska arbetet utgörs av en fallstudie av utveckling och införande av en offentlig e-tjänst vid en svensk offentlig organisation. De datainsamlingsmetoder som använts inkluderar intervjuer, deltagande observationer, en kvalitativ enkät, samt dokumentstudier. Avhandlingen presenterar två huvudsakliga kunskapsbidrag: (1) lärdomar från ett utvecklings- och implementeringsprojekt av en offentlig e-tjänst som involverar många olika intressenter, samt (2) ett konceptuellt ramverk för att identifiera, karaktärisera och involvera intressenter vid utveckling och implementering av offentliga e-tjänster.
Makasi, Tendai. "Cognitive computing systems and public value: The case of chatbots and public service delivery." Thesis, Queensland University of Technology, 2022. https://eprints.qut.edu.au/230002/1/Tendai_Makasi_Thesis.pdf.
Full textJin, Myung. "Emotional labor in public service work." Tallahassee, Fla. : Florida State University, 2009. http://etd.lib.fsu.edu/theses/available/etd-11132009-103041/.
Full textAdvisors: Mary E. Guy and Ralph S. Brower, Florida State University, College of Social Sciences and Public Policy, School of Public Administration and Policy. Title and description from dissertation home page (viewed May 14, 2010). Document formatted into pages; contains ix, 105 pages. Includes bibliographical references.
Fogelström, Linda. "Fichtelius-affären och public service-ideologin." Thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-16389.
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Minnie, Johan A. "Improving public service delivery through marketing." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51798.
Full textENGLISH ABSTRACT: The hypothesis explored in this thesis is that the application of marketing in the public sector will improve public service delivery. Three different areas of academic enquiry are examined in an effort to prove a beneficial relationship between marketing and public service delivery. These three areas are Public Management, Marketing, and Services Management. Certain challenges for improving service delivery are identified in each of these disciplines, and the current status of public sector marketing is described. The study is applied to the Cape Metropolitan Area, and specifically the Cape Metropolitan Council. This does however not rule out the application of the findings of the study to other areas. Additional to the normal literature study, research for the thesis involves personal interviews with public managers, and on-line questionnaires on the Internet and the Intranet of the Cape Metropolitan Council. Combining the results of the literature study and the physical research with the argument constructed in the thesis, it is found that many of the challenges identified in the three disciplines address each other, and that marketing can definitely prove useful as a tool with which to improve public service delivery. A model for marketing-oriented public service delivery is proposed.
AFRIKAANSE OPSOMMING: Die hipotese wat in hierdie tesis aangespreek word is dat die toepassing van bemarking in die openbare sektor sal meebring dat openbare dienslewering sal verbeter. Drie studievelde word verken om te bepaal of enige afleidings gemaak kan word oor die positiewe invloed van bemarking op dienslewering. Die drie studievelde is Openbare Bestuur, Bemarking, en Dienstebestuur. Sekere uitdagings om dienslewering te verbeter word in elke veld geïdentifiseer, en die huidige status van openbare bemarking word verduidelik. Die studie word toegepas op die Kaapse Metropolitaanse Gebied, met spesifieke verwysing na die Kaapse Metropolitaanse Raad. Die toepassing van die bevindings van die studie op ander gebiede word egter nie hierdeur uitgesluit nie. Bykomend tot die literatuurstudie word persoonlike onderhoude met openbare sektor bestuurders en vraelyste op die Internet en die Intranet van die Kaapse Metropolitaanse Raad as deel van die navorsingspoging gebruik. Deur die resultate van die navorsing en die literatuurstudie te vergelyk met die argument in die tesis, word dit bevind dat die uitdagings uit die verskillende velde mekaar aanvul. Dit word bevind dat bemarking aansienlik sal kan bydra tot die verbetering van dienslewering in die openbare sektor. 'n Model vir bemarkings-georiënteerde openbare dienslewering word voorgestel.
King, Lyn Carol. "Public service commission grievance recommendation process." Thesis, Nelson Mandela University, 2017. http://hdl.handle.net/10948/18002.
Full textLemaire, Fabrice. "La collaboration occasionnelle au service public." Lille 2, 1998. http://www.theses.fr/1998LIL20004.
Full textIf it is undeniably guided by considerations of equity, the occasionnal contribution to a public service remains a legal notion which can be depined as the situation where a person acts in a public service in a manner justified (after a request or an acceptance of the administration or because of an urgent necessity) and effective, without belonging to another category of public service collaborators and without being paid when this participation doesn't constitute the exercice of this professional activity or not result from force. It has not however achieved its aim. There remains some uncertainties on the content or scope of the criteria. Futhermore, the quality of the occasionnal contributor is not always recognised by the civil law judge and legal doctrine in situations which nevertheless present them with all the characteristics. The judicial regime of the occasionnal contributor to a public service is neither unique nor exclusive. It depends on the status of the plaintipp (contributor, administration or a third party). In addition, not all of the occasionnal contributors are subjected to the same rules. The latter presents nothing. Originality. It acts as the application of schemes which already exist the only originality can be found in the creation of a indemnity for occasionnal contributors in a service public managed by a public person. In effect, the foundations put forward in this situation seem to be inadapted to justify compensation. It is the principal of public service continuity which appears most appropriate to explain the indemnity scheme
Sabourault, Didier. "La doctrine et le service public." Paris 12, 2000. http://www.theses.fr/2000PA122012.
Full textDouence, Maylis. "Le pouvoir d'organisation du service public." Pau, 2003. http://www.theses.fr/2003PAUU2001.
Full textWhat does the power to organise the public service consist in ? Is it actually a power to implement regulations characterised by that very purpose ? The study deals with three main elements. First of all, we will show that the source of this power can be found in the Fifth Republic Constitution (art. 20 and 72, for national and local public services). Then, it can be shown that the administrative authorities which are able to organise public services are the ones which have the power to implement regulations, although the Parliament can also pass laws dedicated to public services. Finally, we will examine the practical methods of implementing regulations to organise public services. On the one hand, it proves that the authorities which organise public services issue normalising unilateral and contractual decisions of impersonal and general scope, that is to say real regulations. On the other hand, it appears that the degree of freedom to implement these regulations is determined by the principles that usually rules public services and also by the laws concerning trade and consumer's protection
Williamson, Simon. "Délégation de service public et environnement." Nantes, 2005. http://www.theses.fr/2005NANT4023.
Full textIn the French context of externalising the public action, this study focuses on the delegation of environmental public services to private operators. In both fields of water and waste managements, will be demonstrated the extension of their functional and material aspects, found in their management and marketing, to their submission to European Union environmental laws. Prospective improvements of the management combination that follow their own limit review, go over the "concessive" model application, in order to reach one more generalist to management modes. Developed thorough the "equity matrices concept", this study, looking for a pro-environment public service, invites to a modification, already initiated, of its territorial and competitive statute
Sayadi, Rémy. "Le principe d'adaptabilité du service public." Paris 1, 2005. http://www.theses.fr/2005PA010302.
Full textPlchová, Tereza. "State Aid to Public Service Broadcasting." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-73338.
Full textPinyoying, Disaya, and n/a. "The Commonwealth Senior Executive Service : an approach to improving the Public Service." University of Canberra. Administrative Studies, 1994. http://erl.canberra.edu.au./public/adt-AUC20061102.161233.
Full textCowan, Jim. "Information systems in public services : viewing service related information systems 'from within' in UK social service departments." Thesis, London South Bank University, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.434429.
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