Journal articles: 'Public human service'

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Rapp, Lucien. "Public service or universal service?" Telecommunications Policy 20, no. 6 (July 1996): 391–97. http://dx.doi.org/10.1016/0308-5961(96)81167-0.

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Kumar, Rajesh. "Human resources for public health service." Indian Journal of Community Medicine 32, no. 1 (2007): 1. http://dx.doi.org/10.4103/0970-0218.53377.

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McBeath, Bowen, Sarah Carnochan, Marla Stuart, and Michael J. Austin. "The managerial and relational dimensions of public-nonprofit human service contracting." Journal of Strategic Contracting and Negotiation 3, no. 2 (June 2017): 51–77. http://dx.doi.org/10.1177/2055563617723225.

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Public-nonprofit contracting for human services is complicated by the difficulty of fully specifying contracts in the face of complex human service delivery issues. To understand how public and nonprofit agencies resolve these complications while serving client populations effectively and meeting public accountability requirements, this article examines the following research question: given the complexity of human service delivery, how do public and nonprofit managers address the challenges of contract management? The study analyzes qualitative data from interviews and focus groups with managers from three San Francisco Bay Area county human service agencies and three nonprofit agencies contracting with these public agencies to deliver human services. Findings uncover the deeply relational and collaborative nature of human service contracting amidst technical challenges that reflect the underlying complexity of human service delivery. The results also show how public and nonprofit managers address these dynamics to inform the task of organizing and delivering human services.

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Fourie, D. J. "The public finance management act as a reform measure to capacitate public officials." South African Journal of Economic and Management Sciences 5, no. 1 (March 31, 2002): 219–32. http://dx.doi.org/10.4102/sajems.v5i1.2672.

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The urgent need to develop South Africa's human resources in the public service has been conceptualized in many policy documents. The underlying objective of efforts to strengthen the human resources in the public sector, is the delivery of effective services to the people of South Africa. In line with the White Paper on the Transformation of the Public Service, 1995, the effective mobilization, development and utilization of human resources are stressed as important factors in the transformation of the public service because of their contribution to individual and institutional capacity to ensure effective governance. Financial resources are important in order to develop and sustain the skills of the public servants; however, there is a tendency to cut the budget for human resource development programmes. Alternative methods should be developed to obtain additional sources of income.

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Prasetyo, Hendrawan. "A Humanistic Approach of Public Services Implementation as an Effort to Achieve Good Governance." Jurnal Ilmiah Ilmu Administrasi Publik 10, no. 2 (December 31, 2020): 466. http://dx.doi.org/10.26858/jiap.v10i2.15403.

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This study aims to find out how public services are by using a humanistic approach organized by public service agencies as an effort to realize good governance. The public service agency under study was the Population and Civil Registry Office of Kebumen Regency. What is meant by the humanistic approach in the administration of public services in this research is the approach used in public services by prioritizing humanist/human values. This study uses a qualitative approach, which seeks to obtain as complete information as possible about public services carried out by the public service actors in the Population and Civil Registry Office of Kebumen Regency, which was explored through observation, documentation, and in-depth interviews with informants consisting of employees of the Population Service and Kebumen District Civil Registry and the public service users in the Population and Civil Registration Office of Kebumen Regency. In this study, writing is focused on issues relating to the delivery of public services using a humanistic approach for the realization of good governance. The humanistic approach in public services involves three aspects in the delivery of public services, namely the role of human resources shown through the attitude of the public service apparatus in serving the community, the process/mechanism/procedure of services carried out in the administration of public services, as well as facilities and infrastructure that support public services. Respect for humans is reflected in how the public service apparatus behaves towards the community they serve. The demand for good behavior which includes friendly, smiling, patient, empathy, and sympathy is an absolute thing in the Kebumen Regency's Population and Civil Registry Office in serving the community. Public services with a humanistic approach prioritize reciprocal communication between the public service apparatus and the people served.Keywords: good governance, humane, humanistic approach, public service.

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Giermanowska, Ewa, Mariola Racław, and Dorota Szawarska. "INSTITUTIONALIZED CHAOS INSTEAD OF INDEPENDENT LIVING. FORCED MODERNIZATION AND ASSISTANT SERVICES IN POLAND." Studia Humanistyczne AGH 19, no. 3 (2020): 73–92. http://dx.doi.org/10.7494/human.2020.19.3.73.

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Personal assistance for people with disabilities in Poland is not available as part of a comprehensive state policy; it is instead a dispersed, fragmented service based on projects. There is a lack of both a national strategy for independent living (including solutions for personal assistance as a key tool) and a plan for deinstitutionalisation of support services. A disabled person as an independent entity seems to be invisible to legislators, despite the postulates regarding “tailor-made” services or “profiling of help” present in public discourse. At the same time, uncoordinated changes are taking place regarding support for people with disabilities, including assistance services. They are partly forced by Poland’s ratification (2012) of the Convention on the Rights of Persons with Disabilities, and partly due to grassroots social innovations of non-governmental organizations. In the article, the authors analyse the factors responsible for the current state of affairs in the context of the theory of imposed modernization, emphasizing the superficiality of institutional changes. They will refer to critical research of public policies (so-called street level bureaucracies) analysing the daily practices of public officials and the social consequences for their recipients. The limitations of the model of personal assistance services as services including disabled people in the mainstream of social life will also be discussed.

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Akmal, Akmal, and Henni Muchtar. "Bureaucracy from the Human Rights Perspective and Its Effect on Public Service." Journal of Moral and Civic Education 2, no. 2 (December 12, 2018): 52–63. http://dx.doi.org/10.24036/885141222201894.

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The aim of this study is to find out the bureaucracy models from Human rights perspective as one of regional government public service influential factors, which is the influence of unprofessional work of civil servants (Abuse of power), the ignorance on duty (Violation by omission) and wrong policies which violated public rights (Violation by commissions) toward public services by regional government of South Pesisir Regency which is led to neglect of public services. Orientation on the interests of the bureaucracy which is shown by a large budgetaround 70% to 30% for the bureaucracy and the people. The study uses a quantitative approach, conducted in the of South Pesisir Regency with 200,000 households and a population of 1,000 households’ sample into respondents. Data were collected through questionnaires that have been validated and processed through techniques Path-Analysis with SPSS version 16. The results prove that the variables: human rights-minded bureaucracy (professional, caring not negligence), and humane policies is related to andinfluencial means to public service. Model hypothetical designed proven can be used as a model of bureaucracy in the public service vision of human rights, can improve citizen satisfaction with the services provided by the district government. The results of this study can serve as a model that needs to be tested in wider area, indifferent and spatial locus and cultural contextvalues, in order to make it a reliable model. Keywords: bureaucracy, human rights, abuse of power, violation by omission, violation by commission, public service Abstrak Tujuan penelitian adalah mencari model birokrasi dalam perspektif Hak Asasi Manusia sebagai faktor yang mempengaruhi pelayanan publik, yaitu pengaruh ASN yang tidak bekerja secara profesional, kelalaian dalam bertugas, dan kebijakan birokrasi yang salah. Orientasi pada kepentingan birokrasi yang ditunjukan dengan APBD yang besar 70% untuk birokrasi dan 30% untuk rakyat. Penelitian menggunakan pendekatan kuantitatif, yang dilakukan di Kabupaten Pesisir Selatan dengan 200.000 orang KK populasi dan 1.000 orang KK sampel yang menjadi respondennya. Data dikumpulkan melalui angket yang telah divalidasi dan diolah melalui teknik Path-Analysis dengan bantuan program SPSS versi 16. Hasil penelitian membuktikan bahwa variabel: birokrasi yang berwawasan HAM (professional, peduli (tidak melakukan kelalaian), dan kebijakan yang manusiawi menunjukan keterkaitan dan pengaruh yang berarti terhadap pelayanan publik. Model hipotetik yang dirancang terbukti dapat dijadikan sebuah model birokrasi dalam pelayanan publik yang berwawasan Hak Asasi Manusia, dapat meningkatkan kepuasan warga terhadap pelayanan yang disediakan pemerintah kabupaten. Hasil penelitian ini dapat dijadikan sebagai sebuah model yang perlu diuji secara lebih luas pada lokus dan konteks nilai budaya yang berbeda secara spasial, sehingga memiliki keterhandalan model. Kata kunci: birokrasi, hak asasi manusia, abuse of power, violation by omission, violation by commission, pelayanan publik

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Vandenabeele, Wouter. "Explaining Public Service Motivation." Review of Public Personnel Administration 34, no. 2 (February 4, 2014): 153–73. http://dx.doi.org/10.1177/0734371x14521458.

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Chilton, Bradley S., and Lisa M. Chilton. "Rebuilding the Public Service." Review of Public Personnel Administration 13, no. 4 (October 1993): 72–78. http://dx.doi.org/10.1177/0734371x9301300406.

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Lei, Tao, and Yi Huang. "Research on Public Service of Sports Social Organizations Based on New Public Service Theory." Tobacco Regulatory Science 7, no. 5 (September 30, 2021): 4988–98. http://dx.doi.org/10.18001/trs.7.5.2.61.

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Objectives: The new public service theory is a new theory and practice mode of public administration, which provides an important theoretical platform and a new perspective for the construction of government service center. Value pluralism will inevitably make it difficult for a single value appeal to be consistent with the public value of the public. Methods: If the principle of single value supremacy is the only one, it will promote the infinite development of a certain kind of sports social organizations. Results: To improve the supply efficiency of sports public services, social sports services belong to public organizations, and their development aims to provide social sports services for all citizens, which requires a large number of human resources to participate in public sports services and management. The development of sports social organizations is influenced by economic development and the implementation of the national regional development strategy, the understanding of the government and relevant departments, and the development of sports public services. Conclusion: The choice of paths to promote the innovation mode of social services will provide better public services for improving the existing supply mode and system of public services.

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Stoesz, David. "Human Service Corporations:." Administration in Social Work 13, no. 3-4 (November 15, 1989): 183–97. http://dx.doi.org/10.1300/j147v13n03_09.

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Tropman, John E. "Human Service Entrepreneurship:." Administration in Social Work 13, no. 3-4 (November 15, 1989): 219–42. http://dx.doi.org/10.1300/j147v13n03_11.

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Suhermanto, Dedik F., Ali Roziqin, Iradhad T. Sihidi, Temmy Indrawan, and Yusrin Rahmawati. "Formulating Integrated Public Services in Batu City: A Preliminary Study." Journal of Governance and Public Policy 9, no. 2 (June 8, 2022): 82–95. http://dx.doi.org/10.18196/jgpp.v9i2.13482.

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This study aims to develop an initial framework for integrating public services in Batu City. The integration of public services in Batu City is formulated into the Integrated Public Service (Public Service Mall). This research is preliminary, meaning that researchers wanted to identify potential public services developed in Batu City. Furthermore, the discussion of the initial framework focused on three aspects, namely institutional, management, and human resource management. This research used a mixed-methods approach. Furthermore, data collection was carried out through questionnaires, semi-structured interviews, focus group discussions, and literature studies. The results uncovered that the integration of public services in Batu City has the potential to be developed through Public Service Mall. The strategic placement of Public Service Mall locations is also needed to provide affordability for the community. Public Service Mall can also expand the types of services from 118-130 to 130-140. From an institutional perspective, Public Service Mall remains under the Batu City One-Stop Integrated Service and Investment Service (DPMPTSP) supervision by coordinating with technical agencies from the public and private sectors. Then, in terms of management, the implementation of the Public Service Mall requires physical and network infrastructure in the service process. Finally, the HRM (Human Resource Management) aspect needs to pay attention to the competency skills of the apparatus, both as implementers and control systems.

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Syafrida, Syafrida, and M. T. Marbun. "PUBLIC SERVICES IN HUMAN RIGHTS PERSPECTIVE." Jurnal Hukum Replik 8, no. 1 (August 29, 2020): 58. http://dx.doi.org/10.31000/jhr.v8i1.3017.

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Public services can be provided by the government or by the private sector in the form of goods, services, and public administration that can be used to meet the needs and interests of the community. The implementation of available services by administrators does not rule out human rights violations. One of the characteristics of the rule of law is respect for human rights. The most basic human rights given by the Powerful are obliged to be recognized, respected by everyone. However, the reality is that in the implementation of public services, there is a possibility that actions that violate human rights may occur. Formulation of how public servants from the perspective of human rights and efforts to prevent violations of human rights in available services. The purpose of writing is to find out public services from a human rights perspective. The method used in this research is literature research using secondary data in the form of primary legal materials, secondary standard materials, and traditional tertiary materials. The analysis is normatively supported by empirical research and qualitative research types. In conclusion, public services must heed human rights. To prevent human rights violations in available services, organizers must act based on statutory regulations, discretion, and general principles of good government (Good Governance).Keywords: public service, human rights

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Gawthrop, Louis C. "Public Service in "Greeneland"." Public Voices 4, no. 1 (January 26, 2017): 5. http://dx.doi.org/10.22140/pv.327.

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The essay examines four of Graham Greene's "administrative" novels.The focus of the article is on three basic perspectives that characterizeGreene's treatment of bureaucratic systems, in general, andpublic sector careerists, in particular. The central theme that Greeneseems to pursue in all of his novels-the persistent human struggle inthe attempt to attain a sense of authentic being-is developed withparticular effectiveness when he focuses on career civil servants andtheir organizational environments. His treatment of the public sectorserves to inform us of the ever-present danger of pursuing aninauthentic career in the service of democracy.

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Pantih, Suwardhi, Syahir Natsir, Idris Idris, and Harnida Wahyuni Adda. "Optimization of Public Services of State Civil Services in Human Resource Management Perspective in Poso Regional Public Hospital (RSUD)." Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences 4, no. 1 (February 4, 2021): 959–65. http://dx.doi.org/10.33258/birci.v4i1.1697.

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This study aims to determine the optimization of public services for the State Civil Apparatus (ASN) from the perspective of human resource management and the supporting and inhibiting factors in the Poso Regional General Hospital. This type of research is qualitative research. The results showed that transparency is open, easy to understand and accessible to all parties who need it and is provided adequately and easily understood. This dimension is felt by the community who uses the service as good, so the community evaluates it well and feels the satisfaction of the services provided. Transparency affects the service process in order to create a good impression so that the ultimate goal of satisfaction can be achieved. This dimension of accountability is the ability to provide services in a timely and consistent manner, service standards and promised times that can be accounted for. Conditional, namely the responsiveness of the apparatus in providing the services needed and being able to complete the service quickly according to the promised time period with the conditions and capabilities of the service provided by the officer. This condition situation is related to the reason and way of thinking of the apparatus shown to the customer. Participation encourages community participation in service delivery by taking into account the aspirations, needs and expectations of the community. The guarantee dimension includes knowledge, ability, politeness and trustworthiness possessed by the apparatus, free from dangers, risks, and doubts that result in disturbances in the normal structure of life. Providers and recipients of public services must fulfill the rights and obligations of each party. The inhibiting factor is the lack of apparatus resources, the lack of infrastructure and infrastructure. The supporting factors are encouraging each other's apparatus, holding coordination or evaluation meetings every three months and then giving the planting of awareness to serve the community sincerely and according to conscience.

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Rochmansjah, Heru, and Karno Karno. "The Digitalization of Public Service Assurance." MIMBAR : Jurnal Sosial dan Pembangunan 36, no. 1 (June 27, 2020): 43–52. http://dx.doi.org/10.29313/mimbar.v36i1.5073.

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Digitalization of public service assurance is a factor that determines the quality of public service to meet the expectations and desires of the citizens. Public service assurance needs to be supported by digital-based information systems. This research applies a mixed-method approach, started by a quantitative approach and continues with a qualitative approach. This study has 273 respondents and 17 informants. The quantitative research data analysis uses SEM analysis, qualitative data analysis uses QDA analysis, and score distribution analysis uses SPSS. The result of this research is the conceptualization of information systems including dimensions of human resources, information technology, and information relations. The concept of causality relationship between information systems and the quality of health services indicated by the loading factor value of 0.51, which can be stated that the relationship is significant and produces a new concept of digital-based Public Service assurance. This research concludes there is a positive and significant influence between information systems and the quality of public services. Furthermore, the new concept can be synthesized into a study of public services in scientific work.

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Surya, Ida. "Examining Public Satisfaction of Lombok Tengah Regency Civil Registry Service office Administrative Service Based on Government System." Jurnal Ilmiah Wahana Bhakti Praja 10, no. 2 (January 14, 2021): 333–42. http://dx.doi.org/10.33701/jiwbp.v10i2.1403.

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ABSTRACT. Public service is something that needed by the public. So in this regard, the government as an official public body has the duty and responsibility to provide the best service to the public itself. But the efforts made as a public service provider do and work, certainly not able to provide satisfaction to the public itself. Satisfaction with a service is one of the rights that obtained by someone. "In accordance with the Universal Declaration of Human Rights, ideals about free human beings, who enjoy civil and political freedom, and freedom from fear and poverty can only be achieved, if conditions are created where everyone can enjoy civil rights and its politics and economic, social and cultural rights”. To obtain input/information about public satisfaction in the field of population administration and civil registration services in Lombok Tengah Regency, researchers tried to conduct research, with survey methods, in order to obtain input from the public how about public services performed by public service providers in Lombok Tengah District, in the area of population administration and civil registration services.

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Tasi, Riri. "Improving the Quality of Public Services through Bureaucratic Reformation: Human Right Perspectives." Jurnal HAM 13, no. 3 (December 22, 2022): 589. http://dx.doi.org/10.30641/ham.2022.13.589-602.

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This article discusses Bureaucratic Reform from the Perspective of Human Rights in improving the quality of public services. Bureaucratic Reform is a process of change that is carried out in stages, systematically, and continuously. It aims to create clean governance, improving public services, capacity, and accountability of bureaucratic performance and professionalism of Human Resource Apparatus. This process can be seen as a change from the current condition to the targeted condition within the scope of Bureaucratic Reform. There are several problems faced in improving maximum public services, including 1) transactions leadership, 2) adaptive organizational structure, 3) weak policy implementation, 4) inefficient organizational structure and management, 5) unclear service systems and strategies, 6) corrupt organizational behavior; 7) lack of transparency. In order to solve problems in the government bureaucracy, it is necessary to reform its structure and work culture. If bureaucratic reform in services is successfully implemented, public service bureaucratic reformation will achieve the expected goals, including: an increase in public respect for government performance as a service provider, a decrease or even elimination of public authority abuse by officials in the agencies concerned; realization of a country that has the most-improved bureaucracy and improves the quality of each service sector to the public.

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Liu, Hong-Cheng. "Effects of human resource outsourcing on service innovation in public sectors." Acta Oeconomica 64, Supplement-2 (November 1, 2014): 13–24. http://dx.doi.org/10.1556/aoecon.64.2014.suppl.2.

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To deal with a lot of public services, first-level human resources are largely required in governmental institutes. The changes of industries and employment structure have the government, in consideration of budgets and downsizing, apply Human Resource Outsourcing and introduce temporary employees to reduce labor personnel costs and labor flexibility and to solve the demands for temporary and non-core businesses for achieving the innovation of administrative services and organizational reform as well as enhance organizational competitiveness. Acquiring expected and stable temporary employees with favorable work performance is a dilemma for personnel units. By distributing and collecting questionnaires on-site, 230 copies of questionnaires were distributed to the superiors and public servants in various sectors of Kaohsiung City Government. A total of 169 valid copies were retrieved, with the retrieval rate of 73%. The empirical results show partially positive effects of Human Resource Outsourcing on Service Concept, Customer Interface, and Delivery System in Service Innovation, significantly positive effects of Human Resource Outsourcing on Technology Option in Service Innovation, and remarkable moderating effects of background variables on the correlations between Human Resource Outsourcing and Service Innovation.

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Aneta, Asna, Yanti Aneta, and Hais Dama. "Institutional Problems in Regional Public Services." Jurnal Ilmiah Ilmu Administrasi Publik 8, no. 2 (January 19, 2019): 79. http://dx.doi.org/10.26858/jiap.v8i2.7877.

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The objective of this descriptive qualitative research is to explore and to analyze the institutional problems in regional public services. It employed direct observation and interview focusing on the issues of the regional public service institutions. This study was conducted at One-stop Administration system (henceforth called Samsat) in Gorontalo City. The results show that the implementation of the services is carried out according to the standard operation of the services, ranging from the procedures, work duration, service products, and innovation. Nevertheless, the problems surrounding the institution are inevitable. The issues revolve around a) the system and organization of the implementation, b) limited qualified human resources, c) lack of facilities and infrastructures, as well as d) the service strategy.

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Mills, G. E., and M. L. Slyfield. "Public Service Reform in Jamaica: Human Resources Management." International Review of Administrative Sciences 53, no. 3 (September 1987): 395–412. http://dx.doi.org/10.1177/002085238705300305.

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HASENFELD, YEHESKEL. "The Administration of Human Services." ANNALS of the American Academy of Political and Social Science 479, no. 1 (May 1985): 67–81. http://dx.doi.org/10.1177/0002716285479001005.

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Human service programs have gone from a period of rapid growth in the 1960s and early 1970s to a period of retrenchment in the 1980s. The changing political and economic context has forced these programs to undergo major organizational transformations and to adopt different administrative strategies. These include degovernmentalization of social services, reliance on cutback management, and deprofessionalization of human-service workers. The article explores the implications of these developments on the delivery of services to the public.

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Austin, Michael J. "Mack Center on Nonprofit and Public Sector Management in Human Service Organizations." Research on Social Work Practice 28, no. 3 (June 12, 2017): 386–91. http://dx.doi.org/10.1177/1049731517710327.

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This invited set of reflections upon the research carried out under the auspices of a school of social work is part of a series featuring research centers. It reflects 25 years of scholarly work related to both public and nonprofit human service organizations at the only university-based research center in the United States devoted to research on the management of human service organizations. Organized in the predefined categories of center history, structure, past projects, and current projects, it features current and past research in the areas of welfare services, child welfare services, adult and aging services, organizational support for evidence-informed practice, sustainability of nonprofits, international human services, and practice research methodology. Dedicated to the principles of team science by including graduate students, postdoctorate fellows, and consulting researchers, the Mack Center features the processes of practice research in which practitioners play a major role in the research process.

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Austin, David M. "The Human Service Executive." Administration in Social Work 13, no. 3-4 (November 15, 1989): 13–36. http://dx.doi.org/10.1300/j147v13n03_02.

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Honcharuk, Natalija, and Yuliia Pyrohova. "Priority directions of human resources management improving in the field of public service of Ukraine." Public administration aspects 8, no. 6 (December 30, 2020): 37–48. http://dx.doi.org/10.15421/1520104.

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The article is devoted to the consideration of modernization of public service and human resources management in public authorities and substantiates the priority areas of improvement of human resources management in the field of public service of Ukraine. It is determined that outdated forms, methods and technologies of personnel management and rather slow transition from the clerical model of personnel management to democratic forms and methods of work with personnel remain are retained in the field of public service. It were analyzed the main forms of social and psychological support of human resources management in the field of public service. It is determined that the institutional capacity of personnel management services and their ability to ensure, in most cases, the effective implementation of strategic human resource management functions remains insufficient today. A new organizational structure of the strategic human resources management service in public authorities is proposed, which should include units on human resources management strategy (policy), selection, accounting, adaptation, development, evaluation, motivation, acmeological support, labor relations and salaries of public servants. It is highlighted that such system should be based on the general principles of human resource management in the public service, which determine the content of its elements and the choice of specific tools, instruments, forms, methods and technologies of human resource management. The particular attention was paid to the fact that the proposed approach should be implemented on an updated attitude to the role and place of socio-psychological components in human resource management in the field of public service. It is substantiated that in order to create a professional, politically neutral, honest and effective public service, along with improving the legislative support of human resources management in the public service, it is necessary to develop institutional capacity and ensure consistency in implementing of new principles of an effective state personnel policy.

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Fies, Karen, Jerry Huber, Bela Matyas, Debbie Vaughn, and Michael J. Austin. "Learning from the Field: Exploring Service Integration in Public Human Service Organizations." Human Service Organizations: Management, Leadership & Governance 44, no. 5 (July 26, 2020): 469–80. http://dx.doi.org/10.1080/23303131.2020.1798318.

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McBeath, Bowen, Emmeline Chuang, Sarah Carnochan, Michael J. Austin, and Marla Stuart. "Service Coordination by Public Sector Managers in a Human Service Contracting Environment." Administration and Policy in Mental Health and Mental Health Services Research 46, no. 2 (October 5, 2018): 115–27. http://dx.doi.org/10.1007/s10488-018-0899-1.

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Putra, Firmansyah, Hapsa Hapsa, and Maratun Saadah. "One Stop Service (OSS) Implementation Analysis In the Human Resource Development and Staffing Agency (BKPSDM) of Jambi City." Politik Indonesia: Indonesian Political Science Review 6, no. 2 (August 7, 2021): 194–211. http://dx.doi.org/10.15294/ipsr.v6i2.30472.

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This study analyzes the implementation of One-Stop Service (OSS) or integrated services in the Personnel and Human Resources Development Agency (BKPSDM) Jambi City. OSS is an alternative public service that is considered capable of answering several public services problems for both external and internal government organizations. This research uses a qualitative method, collecting primary and secondary data. The data analysis was carried out by qualitative descriptive, meaning that the collected data was filtered and then analyzed descriptively by the team until a conclusion was obtained regarding the issues found. This study indicates that, since it was implemented for the internal Jambi City Government employees in 2018, OSS at BKPSDM has provided satisfaction to employees. This sense of satisfaction indirectly impacted employees' service performance in all lines of public services in Jambi City. This indirect impact can be seen through the effectiveness of the services and the achievement of the service objectives. This study democratically provides essential public service delivery in Jambi City. This study emphasized in putting the customer first, providing service democratically instead of adopting many e-government innovations.

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Sapargalikyzy, J., and S. T. Seidumanov. "KAZAKH WOMEN IN PUBLIC SERVICE." BULLETIN Series of Sociological and Political sciences 69, no. 1 (March 15, 2020): 10–15. http://dx.doi.org/10.51889/2020-1.1728-8940.01.

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The article examines the institutional conditions and opportunities for building a career for Kazakh women in the public administration of the Republic of Kazakhstan. The author describes the state-created programs, strategies and legislative conditions for the participation of Kazakh women in politics. International human rights laws are also observed. This professional field not only restricts women in public service, but also has its own advantages for them. The most important advantage of such a field of work as public service is the possibility of building a career.

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Sodikin. "STUDY OF PUBLIC SERVICE IMPLEMENTATION IN SOME LOCAL GOVERNMENT ORGANIZATIONS OF CENTRAL JAVA PROVINCE IN 2021." International Journal of Social Science 1, no. 2 (August 3, 2021): 115–20. http://dx.doi.org/10.53625/ijss.v1i2.144.

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Public service is an activity or series of activities in the context of fulfilling basic needs in accordance with the civil rights of every citizen and resident of goods, services, and or administrative services provided by public service providers. The government as a public service provider is required to carry out the best service / excellent service so that the public as service users feel satisfied. The Central Java Provincial Government as a public service provider in the Central Java Province has tried to comply with the provisions of Law Number 25 of 2009 concerning Public Services, as well as in the Regulation of the Minister of Empowerment of State Apparatus and Bureaucratic Reform Number 15 of 2014 concerning Guidelines for Service Standards. Service standards at least contain: legal basis, requirements, service procedures, completion time, service costs, service products, facilities and infrastructure, competence of service providers, internal control, complaint handling, suggestions and inputs and service guarantees. However, efforts to improve public services still face several obstacles. These constraints include human resources for implementing services, inadequate service facilities and budget refocusing, causing delays in the completion of public service facilities. However, the regional apparatus organizations or technical implementing units for public service providers have been trying to come up with solutions. However, Central Java Provincial Government policies are still needed to improve the quality of services gradually

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Colley, Linda, Shelley Woods, and Brian Head. "Pandemic effects on public service employment in Australia." Economic and Labour Relations Review 33, no. 1 (December 3, 2021): 56–79. http://dx.doi.org/10.1177/10353046211056093.

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The COVID-19 pandemic is sending shockwaves through communities and economies, and public servants have risen to the novel policy challenges in uncharted waters. This crisis comes on top of considerable turmoil for public services in recent decades, with public management reforms followed by the global financial crisis (GFC) leading to considerable change to public sector employment relations and a deprivileging of public servants. The research adopts the lens of the ‘public service bargain’ to examine the effects of the pandemic across Australian public services. How did Australian public service jurisdictions approach public employment in 2020, across senior and other cohorts of employees? How did this pandemic response compare to each jurisdictions’ response to the GFC a decade earlier? The research also reflects more broadly of the impact on public sector employment relations and to what extent pandemic responses have altered concepts of the diminished public service bargain or the notion of governments as model employers? JEL Codes J45

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Dwi Seftia, Citra, and Geovani Meiwanda. "AGILITY PELAYANAN PUBLIK PADA MASA NEW NORMAL OLEH MALL PELAYANAN PUBLIK KOTA PEKANBARU." JIANA ( Jurnal Ilmu Administrasi Negara ) 20, no. 1 (May 11, 2022): 37. http://dx.doi.org/10.46730/jiana.v20i1.8023.

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Agility that is applied in public services during the new normal period at the Pekanbaru City Public Service Mall is aimed at the agility of the organization to respond quickly, in a timely manner. Agility is an organization's ability to provide value to public satisfaction. This study aims to see whether there is agility in the Pekanbaru City Public Service Mall. The research method used is descriptive qualitative method using the theory of John Dowdy and Kirk Rieckhoff which consists of several indicators, namely strategy, structure, process and human resources. The result of this research is that the structural indicators have been running well. Meanwhile, in the indicators of the process and human resources, the implementation has not been maximized, there is still a lack of availability of human resources in the provision of services carried out by the Pekanbaru City Public Service Mall. Services in online form, namely the lack of understanding of employees about the implementation of online services, as well as the lack of education for the public in accessing online services. Meanwhile, for services in the new normal period, namely the limitation of labor which causes the services obtained by the community to be less than optimal. Researchers also provide suggestions that the importance of socializing to the community about how to access services online. Because, this service can be accessed by all people from the young to the old.

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Rusmiyati. "What Are the Leveraging Factors of Public Service Innovation?" Journal of Public Administration and Governance 10, no. 4 (November 19, 2020): 118. http://dx.doi.org/10.5296/jpag.v10i4.17818.

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This study aims to describe and analyze and interpret 1) the role of DPMPTSP in realizing innovative licensing and non-licensing services in Depok City; 2) The role of planning, leadership, human resources apparatus, and organizational culture; and 3) DPMPTSP's strategy for licensing and non- licensing service innovation in Depok City, West Java Province. As for the theory used to uncover the problems in this study, the theory of public service innovation developed by Rachel Asworth and friends as stated in the framework of thought (Ashworth, 2010). Through a qualitative method with a descriptive approach with a spiral analysis model by John W. Creswell, it was found that 1) the organizational environment, both internal and external DPMPTSP plays a role in the innovation of public services in Depok City; 2) The role of planning, leadership, apparatus human resources, and organizational culture that is built on DPMPTSP is a force to realize Public Service Innovation in Depok City; and 3) Strategy through an internal and external collaboration of local government and organizational learning is the trigger for realizing public service innovation in Depok City, West Java Province.

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Mulyana, Yaya, and Maun Jamaludin. "Effects of government electronic service quality on citizen satisfaction with integrated service delivery in urban areas." International Journal of Public Policy and Administration Research 10, no. 1 (February 15, 2023): 24–33. http://dx.doi.org/10.18488/74.v10i1.3293.

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In the effort to achieve good and effective public services to gain public satisfaction and trust, the use of public electronic services (e-services) is expected to improve service quality. Public e-services offer better options for processing digital data. With increasing internet access, the use of e-services as a vehicle for delivering various public services is a promising development in the public sector. By maintaining and improving service quality, especially in the public sector, the use of internet/online services or public e-services will make users feel more satisfied and increase public trust. This study aims to determine the effect of electronic service quality on citizen satisfaction with public e-services. A quantitative research methodology was adopted. Data was collected by distributing online questionnaires to users of public e-service applications, totaling 150 respondents in Bandung, Indonesia. The sampling technique used was a purposive, non-probability-based sampling method. The data analysis technique was Structural Equation Modeling (SEM) using Smart software. The test results show that information quality, data security, and data privacy have a significant effect on e-service quality, which, in turn, has implications for citizen satisfaction. Based on the results of this study, we advise public e-services institutions to maintain and improve the quality of e-services by improving information quality, data security, and data privacy to increase user trust in public e-services.

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Quratulain, Samina, Abdul Karim Khan, and Meghna Sabharwal. "Procedural Fairness, Public Service Motives, and Employee Work Outcomes: Evidence From Pakistani Public Service Organizations." Review of Public Personnel Administration 39, no. 2 (July 5, 2017): 276–99. http://dx.doi.org/10.1177/0734371x17718029.

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Studies in public administration hypothesize the direct effect of public service motivation (PSM) on employee attitudes and behavior. We examine the relationship between public employees’ perceptions of procedural fairness on job satisfaction and organizational commitment, and propose the moderating effect of PSM dimensions on the aforementioned relationships. Using a sample of 232 respondents drawn from multiple public service organizations, our findings indicate a positive relationship between procedural fairness perceptions and employee work outcomes (job satisfaction and organizational commitment). PSM dimensions of attraction to policy making (rational motive) and public interest (normative motive) moderate the relationship between procedural fairness and employee outcomes. However, their effect was significant only for individuals who experienced low levels of these motivations. The moderating effect of compassion (affective motive) was significant for individuals possessing high level of compassion. The implications and future research directions are discussed.

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Bright, Leonard. "Public Employees With High Levels of Public Service Motivation." Review of Public Personnel Administration 25, no. 2 (June 2005): 138–54. http://dx.doi.org/10.1177/0734371x04272360.

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Muazansyah, Iman. "PENGARUH KEMAMPUAN KERJA (WORK ABILITY) DAN KUALITAS KERJA (WORK QUALITY) TERHADAP KUALITAS PELAYANAN PUBLIK DIDINAS SOSIAL KABUPATEN BANGKALAN." Aplikasi Administrasi: Media Analisa Masalah Administrasi 21, no. 1 (July 5, 2018): 48. http://dx.doi.org/10.30649/aamama.v21i1.98.

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The problem of quality of human resources is an important thing in realizing a quality public service. The role of human resources, especially the government apparatus, is important in improving the quality of public services provided to the community. This study aims to analyze the effect of Work Ability (work ability) and Quality Work (work quality) on the quality of public services at the Office of Social Affairs Bangkalan. This research uses explanatory research type with quantitative approach. Samples taken are employees of Bangkalan District Social Service counted 98 people. Data collection was done by distributing questionnaires. Data analysis technique used is Structural Equation Modeling (SEM) with Partial Least Square (PLS) program. The results of this study indicate that work ability and work quality have a significant influence on the quality of public services in Bangkalan District Social Service. Keywords: Work ability, work quality, Public Service Quality.

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Colley, Linda. "How Secure Was That Public Service Job? Redundancy in the Queensland Public Service." Labour History, no. 89 (2005): 141. http://dx.doi.org/10.2307/27516081.

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Akinnusi, David M. "Benchmarking of human resources management." SA Journal of Human Resource Management 6, no. 2 (November 18, 2008): 25–31. http://dx.doi.org/10.4102/sajhrm.v6i2.151.

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This paper reviews the role of human resource management (HRM) which, today, plays a strategic partnership role in management. The focus of the paper is on HRM in the public sector, where much hope rests on HRM as a means of transforming the public service and achieving much needed service delivery. However, a critical evaluation of HRM practices in the public sector reveals that these services leave much to be desired. The paper suggests the adoption of benchmarking as a process to revamp HRM in the public sector so that it is able to deliver on its promises. It describes the nature and process of benchmarking and highlights the inherent difficulties in applying benchmarking in HRM. It concludes with some suggestions for a plan of action. The process of identifying “best” practices in HRM requires the best collaborative efforts of HRM practitioners and academicians. If used creatively, benchmarking has the potential to bring about radical and positive changes in HRM in the public sector. The adoption of the benchmarking process is, in itself, a litmus test of the extent to which HRM in the public sector has grown professionally.

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Rangkuti, Sarah Asrina, and Iwan Kurniawan. "Peningkatan Kualitas Pelayanan Publik pada Dinas Kependudukan dan Catatan Sipil Kota Bandung Berdasarkan Survei Kepuasan Masyarakat." Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik 25, no. 2 (December 15, 2022): 201. http://dx.doi.org/10.31845/jwk.v25i2.763.

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Improving the quality of public services is the responsibility of the government toward stakeholders to create an effective, efficient, and accountable service product. The purpose of this study was to determine the implementation of public services in The Population and Civil Registration Agency (Dinas Kependudukan dan Catatan Sipil – Disdukcapil) of Bandung City, measure the level of public satisfaction with the quality of public services and provide suggestions to improve the quality of public services in the Disdukcapil Bandung. The research method used is a mixed approach /methods with questionnaires, interviews, and documentation studyies as data collection techniques and accidental sampling as sampling technique. Data was analysed using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) for quantitative approach, and qualitatively using Miles and Huberman. The results showed that the quality of public services on public satisfaction in Disdukcapil Bandung was good. This study gave suggestion to improve three aspects, i.e. service time, human resource competency, and the management of complaint handling. The study proposed Disdukcapil to create an integrated one-stop service to overcome the massive queues, that often occur and gave intensive training to improve human resources quality, especially in the service department.

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Abdellattif Mohamed Hamed, Yasser. "Obstacles in Electronic Management of Public Security Services from a Human Rights Perspective." ARAB JOURNAL FOR SECURITY STUDIES 38, no. 1 (June 30, 2022): 29–47. http://dx.doi.org/10.26735/ahwg1353.

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The development of public security services depends on multiple aspects, such as the personal aspect, which appears in expanding the performance and experience of the service provider. On other hand, there is the material aspect Can be found the development of production place and service distribution as well as the service itself. Finally, the substantive procedural aspect is represented in the procedures of obtaining the service and the instructions that regulate it from the administrative authorities. The first and the second aspects are taken care of through the state’s financial support within its general budget, and the interest of human development and training experts. Therefore, the substantive aspect, that is about the procedure facilitation and the organization of the instruction in obtaining the service, has become a public demand assured by all field studies, these studies have recommended several methods to ease those procedures in the shade of traditional administration, they have shaped a hierarchy in which the digital transformation and E-management, for public security services, were found on top of it. The principles of human rights are reinforced by these methods except that the use of technology is a double-edged weapon, the study found that, despite the advantages, disadvantages would be found, which might result in an infringement of human rights, which requires that the transition to digital coincides with society’s preparation for this transformation by carrying out legislative, economic, and cultural transformations in the infrastructure of the state.

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JORDAN, BILL. "Public Services and the Service Economy: Individualism and the Choice Agenda." Journal of Social Policy 35, no. 1 (December 22, 2005): 143–62. http://dx.doi.org/10.1017/s0047279405009359.

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This article argues that services have been under-theorised, in both welfare economics and social policy analysis. Programmes for opening up public services for competition and choice, and for widening the scope for ‘targeted’ services, treat them as analogous to goods. This ignores relational and contextual elements in human well-being, and the potentially crucial role of services in meeting such needs. The author calls for co-operation between economists and social policy analysts in filling this gap in welfare theory.

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Homberg, Fabian, and Rick Vogel. "Human resource management (HRM) and public service motivation (PSM)." International Journal of Manpower 37, no. 5 (August 1, 2016): 746–63. http://dx.doi.org/10.1108/ijm-05-2016-0120.

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Purpose – The purpose of this paper is to provide an introduction to the special issue on public service motivation (PSM) and human resource management (HRM). The authors analyse and review how the literatures on HRM and PSM relate to each other. Design/methodology/approach – The paper combines two complementary studies: a bibliometric analysis of the interrelationships between the two literatures and a meta-analysis of the impact of HR practices on PSM. Findings – Although HRM is among the core subject categories to which the literature on PSM refers, the pre-eminence of HR topics self-reported by PSM researchers indicates large room for further transfer. Intrinsic HR practices show positive and significant effects on PSM, while no such association was found for extrinsic HR practices. Originality/value – The editorial is a complement to a recent bibliometric review of PSM research, focusing more particularly on the interrelationships with HRM and applying hitherto unused techniques. It is also the first meta-analysis of the association between HR practices and PSM.

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Thomas, Jerry D. "Book Review: Human Resource Management: The Public Service Perspective." Review of Public Personnel Administration 25, no. 2 (June 2005): 196–98. http://dx.doi.org/10.1177/0734371x04269407.

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Connell, Raewyn, Barbara Fawcett, and Gabrielle Meagher. "Neoliberalism, New Public Management and the human service professions." Journal of Sociology 45, no. 4 (November 24, 2009): 331–38. http://dx.doi.org/10.1177/1440783309346472.

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BOGOMOLOVA, Kateryna, and Olha PODOLSKA. "DEVELOPMENT OF HUMAN RESOURCES OF THE PUBLIC SERVICE BODY." Ukrainian Journal of Applied Economics 5, no. 3 (September 7, 2020): 74–81. http://dx.doi.org/10.36887/2415-8453-2020-3-7.

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Introduction. The article presents theoretical generalizations of improving the organizational mechanisms of human resources development by disclosing the content of the concept of human resources in public administration, which reflect the use of modern approaches and tools that can significantly improve the quality and efficiency of public administration decisions for Ukrainian society. The purpose of the study is to analyze the theoretical provisions and develop practical recommendations for improving the development of human resources of the public service body. Results. The creation of a new public administration system, based on effective professional activity of personnel holding public office positions, will be an important factor in Ukraine's development as a developed legal European state with a high standard of living, social stability, culture and democracy. Only the implementation of a set of systemic transformations will make it possible to improve the quality of public service, its efficiency and effectiveness, and most importantly, to approach European standards. The main problems of personnel policy of the civil service in Ukraine, the priorities of improving the work of civil servants and the directions of their implementation are highlighted. The urgent need to change the management paradigm in the field of state personnel policy, to develop a model of a sustainable, efficient personnel system, the introduction of new personnel technologies is substantiated. Ways to improve the organizational development of human resources of the public service body are proposed. Conclusions. It is concluded that the improvement of the human resources potential of the public service is a complex problem that requires the organization of a system of work to improve its efficiency. When building a new model, it is necessary to take into account the processes of forming the core of the staff in a particular institution or organization, adequate and effective adaptation of the employee in the position, the formation of approaches to mandatory effective development of public service personnel, control and elimination of shortcomings related to staff turnover. shortcomings of current legislation. Key words: personnel potential, priority, public administration, society, mechanisms.

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Kessler, Ian, and Jane Gibney. "Workplace Learning and Public Service Needs." Review of Public Personnel Administration 25, no. 1 (March 2005): 82–95. http://dx.doi.org/10.1177/0734371x04269577.

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Scott, Patrick G., and Sanjay K. Pandey. "Red Tape and Public Service Motivation." Review of Public Personnel Administration 25, no. 2 (June 2005): 155–80. http://dx.doi.org/10.1177/0734371x04271526.

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Djaafar, Lucyane. "Reformasi Pelayanan Publik di Dinas Investasi dan Pelayanan Terpadu Satu Pintu Kota Gorontalo." Gorontalo Journal of Government and Political Studies 1, no. 1 (April 23, 2018): 10. http://dx.doi.org/10.32662/gjgops.v1i1.171.

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This study aims is to analyze; 1) Public service reform at the Department of Investment and One Gate Integrated Services Gorontalo City; 2) Determinant factors affecting public service reform at the Department of Investment and One Gate Integrated Services Gorontalo City. The research method used qualitative research, data collecting technique by observation, interview and documentation. The results showed that; 1). Public service reform at the Department of Investment and One Gate Integrated Services Gorontalo City seen from structure, procedure, process not yet run well but from behavioral element already showed existence of change of attitude of good apparatus in giving services; 2). The determinant factors affecting public service reform at the Capital Market and Department of Investment and One Gate Integrated Services Gorontalo City need to pay attention to the supporting factors of public service reform related to; 1) the awareness of the police officers in service; 2) rule enforcement; 3) organization; 4) income of employee; 5) human skill and resources; 6) facilities.

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Journal articles on the topic 'Public human service'

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