Relevant bibliographies by topics / Public administrative service

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Public administrative service'

Author: Grafiati
Published: 12 October 2024

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Journal articles on the topic "Public administrative service"

1

Jeon, Hoon. "Public Service and Administrative Law: A comparative research on french public service doctrine." European Constitutional Law Association 29 (August 31, 2022): 43–64. http://dx.doi.org/10.21592/eucj.2022.39.43.

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The notion of “french public service”(le service public in french) is essential in order to explain the french public law. The concept of public service, known as “Kong-yuk-mu” in korea, has been justified by french administrative jurisprudence and doctrines to prove the existence of administrative law. But the formation of the EU, the modernization of public policy have influenced the french public service doctrine since late 1990’s. On this study, we reviewed the conceptual consideration of “Public service” and the recent discussion of the role and mission of the State in public service legislation. The French law and system understood the public service as a content of the mission for administration, as a function and role that is the premise of the civil service system represented by Léon Duigit in the early and mid 20th century. Now, we are foreseeing a great change in the establishment of relationships between social community and public services for administrative duties to the State because of COVID-19. With the attitude of “On-go-ji-sin”(New knowledge by reviewing), we are able to evaluate the value of french public service theory through a new understanding of public service as a sense of solidarity and fair access to public service and the role of public administration.
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2

Bubleynyk, V. A. "Activities of public service centers: problematic issues and ways to solve them." Uzhhorod National University Herald. Series: Law 3, no. 84 (October 4, 2024): 24–29. http://dx.doi.org/10.24144/2307-3322.2024.84.3.3.

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The article covers the activities of administrative service centers: problematic issues and ways to solve them. Among the problems in the activities of public service centers are the following: 1) the lack of alternative ways to apply to administrative service centers for a certain type of public service, which makes the subjects directly dependent on the officials who provide them; 2) lack of appropriate conditions for waiting for the subjects of treatment, especially for people with disabilities, when the premises of public administration entities do not have basic chairs and tables for filling out forms, documents, applications, etc., there are no means for easy access to the offices objects of public administration of subjects of treatment with special needs; 3) lack and / or limited access to information on administrative procedures for the provision of public services in the activities of the CNAP; delays by local government officials, including administrative service centers and executive authorities, in the timing of many public services; 4) too huge «live» queues in the executive and local governments, including public service centers; 5) inconvenient mode of operation of administrative service centers providing public services, which often coincides with the usual schedule of most of the subjects of appeals and causes certain inconveniences primarily for consumers who are forced to apply for public services; 6) violation of the terms of consideration by the employees of the CNAP regarding the decision on the merits of providing a certain type of public service; 7) intermediate decisions and approvals among the subjects of public administration, which in turn are located in different parts of settlements; 8) the complexity of public service delivery procedures, the essence of which is that consumers of public services must collect a significant number of documents in the form of certificates, copies, etc. Emphasis is placed on the fact that the establishment of administrative service centers should be the alternative that will significantly improve the quality of service to the subjects of treatment and help prevent corruption risks in the activities of the CNAP. It is proved that the Law of Ukraine «On Administrative Services» provided for the establishment of such centers primarily in those subjects of public administration, where the maximum number of public services is provided by their structural units, in particular, in the executive committees of city councils. In addition, the Law of Ukraine «On Administrative Services» provides for measures to decentralize the provision of basic public services, related to the need to transfer authority to receive documents in the field of public services and issue their results from territorial units of central executive bodies to relevant local governments and / or local district state administrations, including CNAP.
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Serohina, T. V. "Category «public service» as a scientific research object." Public administration aspects 6, no. 4 (May 15, 2018): 14–19. http://dx.doi.org/10.15421/15201818.

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The article is devoted to the study of the development of the concept of «public service» in an independent Ukraine. It was found out that since the beginning the concept of «management service» is one of the most widespread. From a legal point of view, a management service is the creation of organizational conditions for the realization of the right by a citizen or another subject of administrative-legal relations. Instead from the point of view of public administration, «management service» is a result of the functional activity of the state body in the development and implementation of state policy on the regulation of a particular sector of the economy or social life. It was established that in addition was used concepts of the similar content, which amplified the terminological uncertainty. As a result, an approach has been developed in which the services of public authorities are divided into four groups: state, municipal, administrative and public. In this approach, public services are divided into state and municipal, depending on the subject of the service, administrative services are provided both by executive authorities and local self-government. The only kind of public services found in the regulatory framework is administrative services. In the Law of Ukraine «On Administrative Services», the term administrative service is used as a result of exercising power by the subject of the providing of administrative services on the application of a natural or legal person, aimed at acquiring, changing or terminating the rights and / or duties of such person in accordance with the law. The process of formation, the concept of «public services» in independent Ukraine can be divided into four stages, the first of which is the stage of domination in the national scientific thought of the concept of «management services». The second stage is the division of services into separate groups - state, municipal, administrative, and all of these groups belong to one group of public services. The third stage (ongoing to date) is characterized by the consolidation and final formulation of the term «public services» as the basic concept of the system of providing services by public authorities. The fourth stage can only be predicted, nevertheless, it is essentially a logical continuation of these three stages, when the legal fixing of the concept takes place.
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HAI, Nguyen Chi, Vu Thi Phuong LE, Nguyen Thai SON, and Phan Van TUAN. "EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAM." GeoJournal of Tourism and Geosites 48, no. 2 supplement (June 30, 2023): 751–62. http://dx.doi.org/10.30892/gtg.482spl09-1075.

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Citizen satisfaction is one of the essential factors reflecting the quality of public administrative services provided by state administrative agencies. The study aims to assess citizens' satisfaction with the quality of public administrative services in the Mekong Delta, Vietnam. Research data were collected from survey results using questionnaires from 792 survey samples in the Mekong Delta, Vietnam. Research results have shown that citizens are satisfied with the quality of public administrative services in the Mekong Delta, Vietnam. At the same time, there are six factors affecting citizens' satisfaction with the quality of public administrative services, including (1) Reliability; (2) Service capacity of staff; (3) Service attitude of staff; (4) The service level of staff; (5) Infrastructure; (6) Administrative procedures. Research results show no difference in citizen satisfaction in gender, age and education groups. Besides, the survey area group has a difference in citizen satisfaction. The research results have theoretical and practical significance for public administration in Vietnam. From the research results, several contents are discussed and proposed to improve citizens' satisfaction with the quality of public administrative services in the Mekong Delta, Vietnam.
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Supriyanto, Didik. "Quality of public services in the field of population administration in malang public administrative mall." JPPI (Jurnal Penelitian Pendidikan Indonesia) 9, no. 4 (December 29, 2023): 606. http://dx.doi.org/10.29210/020233177.

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The government as a provider of public services needed by the community must be responsible and continue to strive to provide the best service for the sake of improving public services. If we are honest, there is hope that people's satisfaction is a measure of the success of public services provided by the government as a public service provider. The purpose of this study is to determine the Quality of Public Services in the Field of Population Administration in Malang City Public Administration Mall. This research is a descriptive study using a qualitative approach to determine the quality of public services in the field of population administration at the City Administration Mall in Malang. The data analysis technique used is an interactive model. The results showed that the quality of public services in the field of population administration at the Malang City Public Administration Mall was seen from the aspects of physical facilities, reliability, responsiveness, assurance, empathy, namely the Public Services section at the Malang City Public Administration Mall did not meet adequate service facilities to provide services to public. The community is satisfied with the service provided by the Malang City Public Administration Mall in the reliability aspect regarding reliability in handling any public complaints. Employees in terms of helping people who need services, especially people who are confused about services, have been seen between officers and visitors who communicate with each other. Security at the Malang City Public Administration Mall has shown efforts to improve the quality of its services related to providing a sense of security for the community. The empathy given by the Public Administration Mall is by giving a pleasant impression.
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Soloviova, O. M. "ADMINISTRATIVE AND PUBLIC SERVICES AS A REFLECTION OF THE SERVICE FUNCTION OF PUBLIC ADMINISTRATION." Juridical scientific and electronic journal, no. 7 (2022): 279–83. http://dx.doi.org/10.32782/2524-0374/2022-7/65.

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7

Bilous, Viktor, Mykhailo Ternushchak, and Dmytro Starodub. "IMPROVEMENT OF THE PROCEDURE FOR PROVIDING ADMINISTRATIVE SERVICES TO TAXPAYERS IN THE CONTEXT OF PUBLIC ADMINISTRATION REFORM." Baltic Journal of Economic Studies 4, no. 4 (September 2018): 45–49. http://dx.doi.org/10.30525/2256-0742/2018-4-4-45-49.

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The article studies the procedure of providing administrative services to taxpayers in fiscal service authorities of Ukraine through the prism of public administration reform. Problems of development of IT systems, development and introduction of new IT mechanisms in management systems in part of providing e-services, and the introduction of virtual offices of e-services are analysed. Practices of improving the domestic system of providing administrative services on the example of the activity of taxpayer service centres are considered, statistical indicators of the existing centres of the provision of administrative services are given. Provisions of the Law “On Administrative Services” on the issue of mechanisms and ways of providing administrative services are analysed that allowed distinguishing typical stages and phases of administrative services’ provision. It is determined that the procedure of implementation of proceedings on the provision of administrative services in Ukraine is statutory-regulated order (is regulated by industry-specific regulatory documents (flow charts)) of consistent implementation of procedural actions (stages) by officials (administrators (consultants, moderators)) of Administrative Service Centres (ASC) for the counselling of the subjects of appeal, registration of the application, referral of application to whom it may concern (to structural units) for processing and imposing a resolution at each stage, and making a final decision on satisfaction or denial in relation to the issuance of an individual certificate of permit, verificatory, registration, licensing, attestation types. The practical importance of research is to clarify the general procedure for the provision of administrative services by taxpayer service centres of the fiscal services of Ukraine in terms of mechanisms, methods of providing administrative services, typical stages and phases of the provision of administrative services, which is extremely relevant in the phased introduction of the latest IT mechanisms of providing e-services. At present, the process of providing administrative services by public administration authorities of Ukraine is in a state of transformation and is being brought to the standards of the EU. In this sense, there is the theoretical and legal conditionality of applying to the practice of providing administrative services by fiscal authorities, such as those of the first in Ukraine that initiated the activity of administrative service centres (ASCs) and started to provide e-services. Therefore, the analysis of the provision of administrative services to taxpayers as a part of the development of a general administrative procedure is important for further scientific substantiation of improving the scope of the provision of administrative services in other bodies of the public administration of Ukraine in the context of public administration reform. Methodology. The methodology of scientific research consists of a set of methods of scientific knowledge, in particular: system-structural, functional, modelling, and generalization, which made it possible to investigate the abovementioned problems in the area of improving the procedure for providing administrative services to taxpayers.
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Svitlychnyy, O. P. "Public service activities of public authorities in the protection of citizens' rights." Analytical and Comparative Jurisprudence, no. 3 (September 28, 2022): 184–89. http://dx.doi.org/10.24144/2788-6018.2022.03.33.

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Ukraine’s accession to the European political, economic, informational and legal space encourages the state, executive bodies, local self-government bodies and other subjects of public administration in relations with citizens to adhere to the priority of human and civil rights and freedoms. In modern conditions, an important role in the relations of citizens and legal entities with the subjects of public administration is played by public service activities of executive bodies and local governments, as well as subjects of delegated powers, which in accordance with current regulations provide various services. Legislation and bylaws are analyzed. In particular, a study of the Laws of Ukraine: «On Consumer Protection», «On Public Procurement», «On the use of registrars of settlement transactions in trade, catering and services», «On free legal aid», «On administrative services», «On social services», «On the provision of public (electronic public) services for the declaration and registration of residence in Ukraine», as well as the Tax Code of Ukraine. The international legal acts that had a significant impact on the formation of domestic legislation and the activities of public administration in the field of providing various types of services are analyzed. The study of legislative acts and bylaws gave grounds to establish that depending on the specifics of the regulation of public relations in the analyzed regulations use different definitions of «services», as well as terminological and cognitive aspects, organizational principles of business entities , in particular, relating to the provision of services, requirements and procedures for the provision of services, determining the rights and obligations of the subject of provision and the customer of the service. Attention is drawn to the fact that in case of poor-quality administrative services, citizens of Ukraine and foreigners protect the violated rights in the administrative court. The need to develop a normative act, which should be a framework for public administration, to protect the rights and legitimate interests of all parties to the relationship in the provision and receipt of various services.
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Fobih, Nick. "Administrative and Ethical Issues in Ghana’s Public Administration." Advances in Social Sciences Research Journal 8, no. 10 (November 10, 2021): 573–94. http://dx.doi.org/10.14738/assrj.810.11105.

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This study examines some of the major administrative and ethical challenges facing Ghana’s public administration, with regard to the issues associated with the country’s governance processes and public sector service delivery. The methodology used is based on the qualitative approach with combined sources from primary and secondary data and the case study method. The findings in the study show that whereas Ghana’s democracy has made significant inroads over the years since the 1992 democratic transition, a number of administrative and ethical issues hinder the country’s public administration processes and procedures, which require immediate government attention to address them more appropriately. The study recommends that the government (executive branch) and the bureaucracy (Ministries, Departments and Agencies) should make frantic efforts towards promoting effective and efficient service delivery system and government accountability for accelerated national development. The study’s implication for theory is that it will inform its readers about the different perspectives on the topic discussed. Given the service delivery and corruption challenges in Ghana’s public sector, the recommendations will go a long way to help address some of the problems facing Ghana’s MDAs and the government in general. The significance of the study is that it provides key insights into important issues in Ghana’s public administration, which can serve as useful lessons for the government, public institutions and the bureaucracy. The outlined challenges and recommendations will inform the government, MDAs and other government agencies of the need to improve governance and administration in order to accelerate the country’s political and socio-economic development. This study further contributes towards academic discussions on the administrative and ethical issues hampering the effective delivery of services and public and administration in Ghana and Africa in general.
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Balamush, M. A., and O. I. Mykolenko. "GOAL SETTING AS A TOOL FOR IMPROVING THE ADMINISTRATIVE AND LEGAL REGULATION OF POLITICAL SERVICE IN UKRAINE." Constitutional State, no. 50 (June 19, 2023): 11–18. http://dx.doi.org/10.18524/2411-2054.2023.50.280263.

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The article reveals the specifics of using goal setting as a tool for improving the administrative and legal regulation of political service in Ukraine. It has been established that over the past thirty years, a large number of normative legal acts have been adopted in our country, which testify to the existence in Ukraine, in addition to state, patronage and other types of public service, political service. However, the administrative and legal regulation does not establish the basis of political service, in particular, there are no general requirements for entry, completion and termination of service in political positions in public administration bodies. It was found that the administrative-legal regulation of the public service in Ukraine has other defects, which are caused by deficiencies in the definition, fixation and implementation of goals, firstly, the reform of the public service as an institution of administrative law, and secondly, the administrative-legal regulation of public services in Ukraine. It is proposed to define goal setting in administrative law: 1) as a methodological technique for identifying the goals of public service reform and its administrative and legal regulation (with mandatory consideration of the principles of administrative law); 2) as a tool for improving the administrative and legal regulation of the public service in Ukraine (goals should be formed on the basis of modeling the ideal legal result of the administrative and legal regulation of the public service); 3) as a doctrine on determining the goals of administrative-legal phenomena and, including, administrative-legal regulation. It was emphasized that the political service, unlike other types of public service, has the worst administrative and legal support. Actually, goal setting, as a scientific methodological technique and a tool for improving legal regulation, helps to identify the reasons for such a situation in the modern legal system of Ukraine. It was concluded that the reasons for the insufficient administrative and legal support of the political service in Ukraine are, firstly, the lack of general goals of reforming the public service and at the same time the lack of purposeful assignment of the political service as an integral and important element of the public service in Ukraine, secondly, secondary (non-serious) attitude of politicians, officials and subjects of the legislative initiative to the administrative and legal regulation of the foundations of political service in Ukraine, which is clearly visible in the quality and quantity of legal prescriptions in this area.
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Dissertations / Theses on the topic "Public administrative service"

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Jegou-Vincensini, Jean-Christophe. "La politique de formation professionnelle dans les pays méditerranéens : d'un service public hésitant à un service public décentralisé." Nice, 1997. http://www.theses.fr/1997NICE0052.

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La mise en oeuvre d'un service public de la formation cohérent implique de la part des différents acteurs publics et privés méditerranéens de revolutionner leur approche de la formation qui s'est averée jusqu'a présent peu pertinente. Ainsi, le facteur humain constituant une ressource précieuse et stratégique qui doit etre developpée tant qualitativement que quantitativement, il est essentiel de repondre aux profonds changements d'une société qui a besoin de bases nouvelles par l'instauration d'objectifs institutionnels et d'accords nouveaux entre les différentes parties prenantes à la formation afin de determiner de facon rationnelle les orientations qui doivent être données aux différents dispositifs. La conduite d'une action à long terme portée par un accord collectif apparait par conséquent indispensable. Par ailleurs, il est evident qu'en matière de formation professionnelle seul un modèle décentralisé est à même de resoudre les problèmes qu'ont connus les pays méditerranéens car il permet d'atteindre le meilleur niveau de rentabilité, de rendement et de pertinence dans l'action qui s'avèrent indispensables à l'instauration d'une société plus juste. En effet, la mise en place d'un service public décentralisé devrait permettre de trouver à leurs problèmes de formation des solutions qui leurs soient propres et non de recourir à des panacées non applicables à toutes les situations. L'approche territorialisée permet donc une approche intégrée des dispositifs d'action particulièrement appréciable étant donné que leur organisation sur un espace défini précisément identifié est susceptible de favoriser l'obtention des résultats escomptés.
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Abdalla, Mohyeldin Siddig. "Management services as an aid to administrative reform in the Sudan public service." Thesis, Durham University, 1995. http://etheses.dur.ac.uk/5119/.

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In this research study the experience of the management services function as an aid to administrative reform in the Sudan is examined. Particular attention is paid to the establishment of the departmental management services units (DMSUs), as institutional in-built organs for administrative reform in the public service. The focus of the study is on the problems which confronted the DMSU programme. Interviews with a number of high-ranking personnel such as the former President Ga'afar Mohamad Nimeiri, the former Ministers of Public Service and Administrative Reform and some Under-Secretaries, all formed an important part of the procedure to trace the development of the management services function in the Sudan. They also provided the opportunity to highlight important issues and problems associated with the subject Comparative material on the experience of other countries showed that successful implementation of management services function can not be achieved in neglect of social, cultural and other environmental considerations. The effectiveness and optimum utilisation of the DMSUs must be affected by such considerations. The general finding of the study is that the DMSU programme has had a rather uneasy development. It did not achieve the objectives which were envisaged. Recommendations for the revival and successful implementation of the DMSU programme are set out in chapter 5.This study consists of five chapters. Chapter one is divided into two parts. One part is about administrative reform: the concept, definitions and approaches; and die second part briefly covers, the wider structure of administrative reform in die Sudan. Chapter two is about the experience of management services function in the Sudan. Chapter three is about the management services training courses and training of the management services officers locally and abroad. Chapter four covers analysis of the problems confronted in the management services in Sudan, and chapter five consists of the conclusion and recommendations.
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Hai, Peter Nguyen Van, and n/a. "Recent administrative reform in Vietnam." University of Canberra. Administrative Studies, 1994. http://erl.canberra.edu.au./public/adt-AUC20060714.115805.

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Since the introduction in 1986 of Doi Moi program, a Vietnamese form of Perestroika, which was designed partly to reduce the role of state bureaucracy in the system, major economic reforms have been carried out in the Socialist Republic of Vietnam (SRV). However, while Vietnam's economic reforms have generated considerable interest, its limited political reforms, especially in the area of public administration, have not been a central concern among political scientists, historians and researchers. In their efforts to revitalise the state bureaucracy, reformers in Vietnam now recognise the importance of well qualified bureaucrats, and they inevitably have to face the old issue of how best to attract, motivate, train and retain public servants for a better government. This paper, based on the search through the maze of official documents in Vietnamese language, describes the SRV's political institutions, provides an overview of Vietnam's administrative system against the backdrop of the country's economic and political reforms, highlighting institutional interactions induced by reform imperatives, discusses recent administrative reforms emanating from the amended 1992 Constitution, and evaluates the effectiveness of current administrative reform strategies. Comments will also be made on . The roles and functions of central agencies in Vietnam . Policy making processes and paradigms . The 'emerging' dichotomy between policy and administration . The 'ministerial department' a la Vietnamienne . Machinery of government changes . Human resource management initiatives . The 'career service' nature of the Vietnamese public service, and, . Central versus provincial governments. Vietnamese Public Service is an important question and worthy of investigation because of the increasingly close bilateral relationship between Australia and Vietnam. Many Australian investors who have often been annoyed by unnecessary delays caused by bureaucratic red tape and corruption, are now keen to learn more about the policy making style of Vietnamese bureaucrats. Vietnam still displays many deliberate trappings of a country run in a highly centralist fashion. Its reorganisation strategy of the state's administrative system will continue to bear the socialist imprints. Dr David Marr of the Australian National University contends that layer upon layer of bureaucratic influence, from Chinese Neo-Confucian to French Third Republic to Soviet Stalinist, can be seen in Vietnam today. This paper argues that Vietnam's political and cultural legacies will continue to exercise significant influence, as they have in the past, on its public service's structures, strategies and ethics.
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Gonçalves, Barbara. "Le détenu : du statut d’assujetti au service public au statut d’usager du service public." Electronic Thesis or Diss., Université Clermont Auvergne‎ (2017-2020), 2019. http://theses.bu.uca.fr/nondiff/2019CLFAD010_GONCALVES.pdf.

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Suite aux nombreux rapports dénonçant l’indignité des conditions de détention au début des années 2000 et aux différentes condamnations de la France par la Cour européenne des droits de l’homme en la matière, le droit pénitentiaire a progressivement évolué. La modification conséquente des normes applicables à la personne condamnée privée de liberté qui en découle pousse alors à s’interroger sur son statut et la catégorie juridique à laquelle elle appartient. Longtemps, la personne détenue a été qualifiée d’assujettie au service public pénitentiaire en raison du nombre conséquent de prescriptions émanant de l’administration auxquelles elle est soumise. Mais, la loi pénitentiaire du 24 novembre 2009 et la loi pénale du 15 août 2014 relative à l’individualisation des peines et renforçant l’efficacité des sanctions pénales semblent avoir redéfini le statut de la personne détenue.Elles affirment qu’elle détient le droit à bénéficier de conditions de détention dignes mais surtout elles font de la réinsertion l’une des missions principales de la peine privative de liberté et du service public pénitentiaire. La personne détenue est donc devenue titulaire d’un droit au fonctionnement normal du service public pénitentiaire et peut prétendre à une prestation de réinsertion de la part de l’administration pénitentiaire. Elle voit alors son statut évoluer pour s’approcher de celui de l’usager du service public bien que le droit qui lui est applicable demeure souvent spécifique en raison des contraintes inhérentes à la peine privative de liberté
Following numerous reports denouncing the detention conditions indignity in the early 2000’s andvarious convictions of France by the European Court of Human Rights in this matter, prison law hasgradually evolved. The consequent change in the applicable standards to the convicted person, whois deprived of liberty then raises questions about his status and the legal category to which theybelong. For a long time, the detained person was subject to the public penitentiary service becauseof the large number of prescriptions issued by the administration to which they are subject.However, the prison law dated 24th November 2009 and the criminal law dated 15th August 2014on sentences individualization, which strengthens criminal sanctions effectiveness, seem to haveredefined the status of the detained person. These laws assert that they have the right to enjoydignified conditions of detention, but above all they make reintegration one of the main missions ofliberty deprivation and of the penitentiary public service. The detained person has thus become theholder of a right to the normal functioning of the penitentiary public service and can claim arehabilitation benefit from the penitentiary administration. They then see their status change tobecome closer to that of the public service user although the applicable law often remains specificbecause of the inherent constraints of the liberty deprivation penalty
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5

Yao, Diassie Basile. "Pour une justice au service des partenaires administratifs : contribution à l'étude de l'organisation juridictionnelle administrative de la Côte d'Ivoire." Clermont-Ferrand 1, 1986. http://www.theses.fr/1986CLF10016.

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La justice administrative concue par le legislateur ivoirien est marquee par l'idee de simplification au service du justiciable. Dans son essence, cette caracteristique ne sacrifie pas pour autant la particularite de l'administration. Cette conciliation est attestee par l'unification des organes de reglement des litiges administratifs et de ceux des litiges prives a la base de l'organisation juridictionnelle constituee par les tribunaux ordinaires d'une part, et par la separation desdits contentieux au sommet de celle-ci represente par les differentes chambres de la cour supreme d'autre part. La volonte de conciliation de la part du legislateur n'evite pas les revers de la simplification sur la vie du justiciable et du droit administratif. Le juge de l'administration, a travers la pratique juridictionnelle, n'est pas arrive, outre la difficulte de mise en oeuvre des desseins du legislateur, a combler ces lacunes. Cette defaillance est surtout due a son statut et a l'environnement general des institutions ivoiriennes, ainsi qu'a sa trop grande prudence face a la necessite de l'innovation et de la souplesse dans l'application et la creation des normes. Pour batir une justice au service des partenaires administratifs (administrationadministres), on pourrait apporter des corrections aux regles de l'organisation juridictionnelle administrative, notamment au niveau structurel, procedural et fonctionnel. En outre, on pourrait parfaire ou instituer le systeme de la procedure administrative non contentieuse: des solutions para-juridictionnelles favorisant l'option et des solutions extra-juridictionnelles reduisant les situations conflictuelles. Toutes ces reformes devraient se faire avec la collaboration volontaire d'une administration decentralisee, l'esprit createur du juge dans sa fonction juridictionnelle et jurisprudentielle et des observations plus critiques de la doctrine en vue d'une adoption, d'une creation ou d'une application de regles adequates
In ivory coast, what characterised administrative law is its access to common man. Nevertheless the administration keeps some particularity : in fact though both administrative and civil cases are firsthy tried by the same court in the supreme court, they are handled to differents houses. However, that effort to wite the legislation doesn't wake things ease weither to the citizen, nor to the administrative law itself. In fact, the lawer, through his judicial pratice fails to find a solution to that gap. This, not only because of his status and the ivoirien institutionnal environnement, but also due to his carefuluess before innovation, soft application and creation of rules. There fore, modification are needed in administrative and judicial organisation in term of structure, procedure and management in order to meet the administrative partners'will. Furthermore, one can thik of a "non contentious administrative procedure" two solutions can be suggested : a para-jurisdictional stop for option and extra-jurisdictional one for conflicts. All these reforms will associate a decentralised administration, take accounts the creative feeling of the magistrate as well as the critical observation of the doctrine for creation and application of adequate rules
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Pirotta, Godfrey A. "The administrative politics of a micro-state : the Maltese Public Service, 1800-1940." Thesis, University of Bath, 1991. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.292814.

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Cork, Julie. "The Queensland public sector : assessing the Goss government reforms /." [St. Lucia, Qld.], 2005. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe19501.pdf.

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Huapaya, Tapia Ramón. "Concept and Legal Regime of Public Service in the Peruvian Public Law." IUS ET VERITAS, 2016. http://repositorio.pucp.edu.pe/index/handle/123456789/122803.

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The author proposes a review of the different experiences relating to public services of economic content, both nationally and internationally, and then he analyze its concept and legal framework in national law. to this end, he reviews therecent literature on the subject, the constitutional basis and the relevant case law in order to offer his concept of Guarantor state , linked to the role and concept of public service in the peruvian legal system.
El autor propone una revisión de las diferentes experiencias relativas a los servicios públicos de contenido económico, tanto a nivel nacional como internacional, paraluego analizar su concepto y régimen jurídico en el ordenamiento nacional. Para ello, pasa revista a la literatura más reciente sobre la materia, las bases constitucionales y la jurisprudencia más relevante, para así ofrecer su concepto de estado/Administración garante, vinculado al rol y concepto del servicio público en elordenamiento jurídico peruano.
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Woimant, Antoine. "Les contrats des autorités adjudicatrices privées : réflexion sur les évolutions du droit de la commande publique." Lyon 3, 2007. http://www.theses.fr/2007LYO33050.

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La finalité de cette étude est de mettre en évidence les convergences et les divergences du régime applicable aux organismes privés soumis, en vertu de dispositions normatives, à des règles formalisées de publicité et de mise en concurrence pour la passation de leurs contrats par rapport aux règles applicables aux organismes publics. Cette étude démontre que ce processus de formalisation, sans remettre en cause la nature privée de ces contrats, entraîne cependant l’application de procédures dérogatoires au droit privé. L’identification de ces procédures est au cœur de cette étude
The purpose of this study is to emphasise similarities and differences between rules enforceable to private entities and those applying to public entities relating to procurement procedure, particularly rules on advertising and rules dealing with how to put out to competition. Without challenging the private nature of such contracts, however it demonstrates that this formalisation process involves the enforcement of exceptional procedures differing from contract law. Determining the particular procedures applied to these private contracting authorities is at the really heart of the thesis
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Rashid, Muhammad Hafiz Abd. "Measuring and achieving quality customer service : a study on public sector in Malaysia /." Online version of thesis, 2008. http://hdl.handle.net/1850/8384.

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Books on the topic "Public administrative service"

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Vandendriessche, Xavier. Études en l'honneur de Pierre Sandevoir: Service public, services publics. Paris: Harmattan, 2000.

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Esplugas, Pierre. Le service public. 2nd ed. Paris: Dalloz, 2002.

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Guglielmi, Gilles J. Histoire et service public. Paris: Presses universitaires de France, 2004.

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Marc, Holzer, ed. Public service: Callings, commitments, and constraints. Boulder, Colo: Westview Press, 2000.

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Oliver, Dawn. Public service reforms: Issues of accountability and public law. London: Pinter, 1996.

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France. Commission de coordination de la documentation administrative. Documentation administrative et renouveau du service public. Paris: La Documentation française, 1992.

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Organisation for Economic Co-operation and Development., ed. Administration as service, the public as client. Paris: Organisation for Economic Co-operation and Development, 1987.

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Control, New York (State) Dept of Audit and. Public Service Commission, Department of Public Service, assessment procedures and controls. [Albany, N.Y: The Office, 1988.

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Office, General Accounting. The public service. Washington, D.C: The Office, 1988.

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Office, General Accounting. The public service. Washington, D.C: The Office, 1992.

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Book chapters on the topic "Public administrative service"

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Morgan, Douglas F., Richard T. Green, Craig W. Shinn, Kent S. Robinson, and Margaret E. Banyan. "Administrative Discretion." In Foundations of Public Service, 52–75. 3rd ed. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003218029-5.

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du Gay, Paul, and Thomas Lopdrup-Hjorth. "Whatever Happened to ‘Administrative Statesmanship’?" In For Public Service, 95–130. London: Routledge, 2022. http://dx.doi.org/10.4324/9780203093603-5.

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Morgan, Douglas F., Richard T. Green, Craig W. Shinn, Kent S. Robinson, and Margaret E. Banyan. "Administrative Ethics and Responsibility." In Foundations of Public Service, 165–94. 3rd ed. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003218029-9.

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Shimada-Logie, Hiroko, and Atsushi Konishi. "The Civil Service and Public Employment." In Governance and Public Management, 183–201. Cham: Springer International Publishing, 2024. http://dx.doi.org/10.1007/978-3-031-58610-1_11.

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AbstractIn Japan, ethos of small government was a consistent principle from the 1960s, while people’s expectations of administration and bureaucracy have been traditionally high. The coexistence of these two conflicting objectives has been barely maintained, with the rapid increase in administrative demands, by excessive amounts of overwork of regular employees who are faithful to their own ministry and the surge in the number of non-regular employees under inferior working conditions. The civil service reform in the 2000s, aiming at eliminating wastes caused by the pursuit of ministry-specific interests, introduced the Prime Minister’s control of executive personnel, but this resulted in further exhaustion and demoralization of employees. The fragility of administration system in times of crisis, which relies on the commitment of civil servants in charge, has been also exposed.As the civil service has come to be obviously avoided by young competent people, discussion of “staffing according to workload” and attempts to improve working conditions of non-regular employees have been started as late as recent years.
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Matsunami, Jun. "Institutional Differentiation of Public Service Provision in Japan: Corporatisation, Privatisation, and Re-municipalisation." In Governance and Public Management, 247–61. Cham: Springer International Publishing, 2024. http://dx.doi.org/10.1007/978-3-031-58610-1_14.

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AbstractThe modern Japanese government has remained ‘small’ in terms of the number of public employees by developing several ways to provide public services. Before World War II, Japan created public enterprises, special companies, public corporations, and other legal entities. Many companies were contracted to the government to provide public services. Industrial associations played an important role in regulating industrial sectors. Local governments followed the central government in providing public services. At the grassroots level, neighbourhood organisations played important roles in providing information from the government and complementing public service provision by local governments. Public service provisions by quasi-governmental and non-governmental organisations continued after World War II. Public corporations were established to develop infrastructure and welfare services. Local governments also established local public corporations. In recent years, administrative reforms have converted the provision of some public services by the public sector into provision by the private sector. Public corporations were privatised and reorganised. An Incorporated Administrative Agency (IAA) was created. At the local government level, public service provisions by non-governmental bodies were expanded by the Designated Management System (DMS). Thus, institutional differentiation of public service provision allowed the Japanese government to remain small.
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Fleischer, Julia. "Federal Administration." In Public Administration in Germany, 61–79. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-53697-8_5.

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AbstractThe federal administration is significantly small (around 10 percent of all public employees). This speciality of the German administrative system is based on the division of responsibilities: the central (federal) level drafts and adopts most of the laws and public programmes, and the state level (together with the municipal level) implements them. The administration of the federal level comprises the ministries, subordinated agencies for special and selected operational tasks (e.g. the authorisation of drugs, information security and registration of refugees) in distinct administrative sectors (e.g. foreign service, armed forces and federal police). The capacity for preparing and monitoring government bills and statutory instruments is well developed. Moreover, the instruments and tools of coordination are exemplary compared with other countries, although the recent digital turn has been adopted less advanced than elsewhere.
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Grohs, Stephan. "Participatory Administration and Co-production." In Public Administration in Germany, 311–27. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-53697-8_18.

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AbstractThe German administrative system is well known for its time-honoured subsidiarity principle regarding the delivery of social and welfare services, especially at the local level. The public (municipal) sector is only allowed to provide these welfare services if the civil society, welfare organisations and citizens’ initiatives are not able to do it on their own. Against this background, the co-production of public services is deeply rooted in the German administrative culture. However, in more recent times, often prompted by fiscal problems, but also triggered by an increasing demand for more citizen participation, the co-production of services and the involvement of multiple actors have gained increasing importance. Against this backdrop, the chapter outlines these shifts from ‘traditional’ modes of service delivery and decision-making to co-producing features and participatory elements. It also addresses some of the resulting key problems and pitfalls, such as accountability, transparency and legitimacy.
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Ogbazghi, Petros B. "Administrative Reform in Ireland: Exploring Continuity and Change in the Irish Civil Service." In Global Encyclopedia of Public Administration, Public Policy, and Governance, 1–11. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-319-31816-5_3947-1.

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Ogbazghi, Petros B. "Administrative Reform in Ireland: Exploring Continuity and Change in the Irish Civil Service." In Global Encyclopedia of Public Administration, Public Policy, and Governance, 375–85. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-66252-3_3947.

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Baskaran, S., and M. M. Ihjas. "The Development of Public Administration in the People’s Republic of China: An Analysis of Administrative Reform." In Civil Service Management and Administrative Systems in South Asia, 305–23. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-90191-6_14.

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Conference papers on the topic "Public administrative service"

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Ospanova, Dzhamilya, and Muslim Tazabekov. "Improving the system of accessibility of public services: national and foreign experience." In Development of legal systems of Russia and foreign countries : problems of theory and practice. ru: Publishing Center RIOR, 2023. http://dx.doi.org/10.29039/02110-1-117-130.

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One of the priorities in the modernization of public administration in Kazakhstan is the achievement of the quality of public services. The term “public service” has recently entered the circulation of legal science and legislation. In Kazakhstan, as in Russia, it is associated with the implementation of administrative reform, while in many developed foreign countries public services act as one of the main forms of relations between individuals, legal entities and public authorities. The essence of the new stage of administrative reform in Kazakhstan is reduced to a short formula — from administration to management. The demand for efficiency and quality in the provision of public services should become a central point of public service policy.
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Rapajić, Milan. "ADMINISTRATION CONTRACTS." In International scientific conference challenges and open issues of service law. Vol. 2. University of Kragujevac, Faculty of law, 2024. http://dx.doi.org/10.46793/xxmajsko2.305r.

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n the paper, the author deals with the topic of administration contacts, as the broadest category of contracts concluded by the state. In this sense, the term "administrative contracts" is narrower than the term "administration contracts". By the way, the administrative contract became a legal category with the adoption of the Law on General Administrative Procedure from 2016. Based on this Law, the administrative contract is concluded only when it is determined by a special law. The author expresses his opinion that the domestic legislator has not characterized any management contract as an administrative contract. The paper compares administration contracts - public procurement contracts, public service entrustment contracts and public-private partnership contracts with administrative contracts, analyzes their legal nature, but nevertheless concludes that despite the similarity of these administration contracts with administrative contracts, they are not administrative contracts
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Susanti, Gita, Siti Halwatiah, Novayanti Sopia Rukmana, Andi Ahmad Yani, Andi Rahmat Hidayat, and Suherman Ahmad. "Public Service Performance and Public Trust in Government -- An Indonesian Case Study." In International Conference on Administrative Science (ICAS 2017). Paris, France: Atlantis Press, 2017. http://dx.doi.org/10.2991/icas-17.2017.20.

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Vukašinović Radojičić, Zorica, and Dejan Vučetić. "THE EUROPEAN PRINCIPLES OF PUBLIC ADMINISTRATION SERVICES DELIVERY FROM THE PERSPECTIVE OF DIGITALIZATION AND SIMPLIFICATION : NORMATIVE FRAMEWORK AND PRACTISE IN THE REPUBLIC OF SERBIA." In International Scientific Conference “Digitalization and Green Transformation of the EU“. Faculty of Law, Josip Juraj Strossmayer University of Osijek, 2023. http://dx.doi.org/10.25234/eclic/27449.

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European Union principle of Public administration service delivery is a key principle underpinning the efficiency principle and simplification of administrative procedures. Serbian government has done a lot of efforts and made a progress in the last five years in the sphere of public services digitalization, through strategic, institutional, normative changes, but some weaknesses still remain in terms of realizing the full potential of the different strategies and legislation. The purpose of the paper is to elaborate the application of quality and efficient public service delivery through analysis of Serbian strategic and normative framework de lege ferenda, simplification of administration procedures, focusing to main concerns for effective implementation of general procedure legislation and applying consistent practice. In the Introduction authors emphasize the progressing importance of digitalization of public services, from the perspective of European Union principles. This part also addresses conceptual issues of efficiency and effectiveness for ensuring high quality of public service delivery. The second part reveals the analysis of Serbian normative and strategic framework towards reducing bureaucratic burdens, simplification of administrative procedures through one-stop-shops, coordinating and “connecting” procedures from the jurisdiction of one or more administrative organs or organizations in the way the they provide better access to public services across the country. This part contains analysis of general legal framework from the aspect of reducing bureaucratic burdens for citizens and business entities, by imposing the obligation for public authorities to provide the documents ex officio and use them in administrative procedures. The authors analyze the provisions of the General Administrative Procedure Act de lege ferenda and its weaknesses for effective implementation. In Conclusion authors will summarize results of research in the way to point out to contemporary tendencies regarding digitalization of public services and means of application of efficiency, transparency, accessibility, openness and quality of public services in practice. Dominant methods of scientific research are dogmatic, comparative, content analysis, analysis and synthesis.
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Chongzhao, Li. "The Administrative System Reform and Practice towards Service-oriented Government." In Fifth International Conference on Public Management : International Collaboration for Innovated Public Governance (ICPM 2018). Paris, France: Atlantis Press, 2018. http://dx.doi.org/10.2991/icpm-18.2018.35.

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Jovanović, Zoran. "Uticaj novog javnog menadžmeta na privatizaciju javnih službi." In XVI Majsko savetovanje. University of Kragujevac, Faculty of Law, 2020. http://dx.doi.org/10.46793/upk20.891j.

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Public services that satisfy the interest of the community in contemporary conditions are provided by administrative organizations, market entities or an administrative organization and a private entity together through various arrangements, all depending on the generally accepted conception of the role of the state in public administration. Some of the countries to be analyzed went much deeper into management than other countries because governments realized that they did not have to provide goods and services to citizens if they could not guarantee that services would be provided fairly, which contributed to the rapid and effective public service reform. The state (administration) becomes (remains) only the coordinator of public policies that ensures fairness in providing services to citizens, and ceases to be its undisputed immediate executor. In this paper, the author analyzes the impact of new public management on the privatization of public services in the United States and in Westminster countries (Canada, United Kingdom and Australia). Private provision of public services has long been a part of efficient and effective governance in these countries. In the midst of new public management reforms that have spread around the world since the 1980s and beyond, there is a growing interest in private governance and ownership of key public services at all levels of government. A key question for governments considering privatizing public services is whether private firms provide higher quality services than their public sector partners. Compared to the performance of private sector organizations, the quality of public service delivery is difficult to measure and monitor in today's context. For these reasons, it is sometimes thought that private firms may not have the necessary capabilities to deal with all elements of effective public service management.
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Bogdanova, Margarita, Evelina Parashkevova, Nadezhda Veselinova, Elitsa Lazarova, and Mariela Stoyanova. "SWOT ANALYSIS OF DIGITAL TRANSFORMATION IN ELECTRONIC ADMINISTRATIVE SERVICES AT THE MUNICIPAL LEVEL." In 13th International Scientific Conference „Business and Management 2023“. Vilnius Gediminas Technical University, 2023. http://dx.doi.org/10.3846/bm.2023.1007.

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The aim of the article is to outline strategic perspectives for electronic administrative services in the context of intensive processes of digital transformation in society. Administrative service in the public sector is investigated, and in particular the focus is on attitudes towards trans-formation from conventional to electronic administrative service. Based on a thematic analysis, the environment for the development of electronic administrative services at the municipal level has been mapped. The results of a study of the level of provision of electronic services by all 265 municipalities in Bulgaria are presented, opportunities and challenges to the process are identified, and public attitudes regarding the prospects for electronic administrative services in the country are examined.
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Sulila, Ismet. "Social Network Harmonization and Public Service -- A Case Study of Boalemo, Indonesia." In International Conference on Administrative Science (ICAS 2017). Paris, France: Atlantis Press, 2017. http://dx.doi.org/10.2991/icas-17.2017.28.

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Rapajić, Milan. "Prigovor u upravnom postupku i zaštita prava korisnika javnih usluga." In XVI Majsko savetovanje. University of Kragujevac, Faculty of Law, 2020. http://dx.doi.org/10.46793/upk20.683r.

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The General Administrative Procedure Act of 2016 is a truly new law that introduced a number of innovations in the system of legal remedies as well as some new types of administrative actions, such as the adoption of guarantee acts, the conclusion of administrative contracts, the provision of public services. (Admittedly, these are not the only new things, and of these, the author only pays attention to some taking into account the topic of the title work.) In the article, the author touches on a new legal remedy - a complaint. The question arises whether it is at all substantive a legal remedy or an initial act to initiate administrative proceedings. It may also be questioned whether the complaint is a apropriated form of protection for public service users. When it comes to the provision of public services, the author points out that they are not performed in the administrative procedure, and if a less detailed analysis could lead to the conclusion that this is precisely the case. There are differences between the administrative procedure and the provision of public services. The provision of public services should not be regulated by a procedural law aimed at making a decision - an administrative act in this case. The administrative procedure gives legal protection to users of public services. The author doubts the effectiveness of legal protection.
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Lv, Weixia, and Yonggui Wang. "Effects of public-perceived administrative service quality on public satisfaction, government reputation and public trust: An empirical analysis based on the local governments of China." In 2010 7th International Conference on Service Systems and Service Management (ICSSSM 2010). IEEE, 2010. http://dx.doi.org/10.1109/icsssm.2010.5530151.

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Reports on the topic "Public administrative service"

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Stoye, George, Elaine Kelly, and Marcos Vera-Hernandez. Public hospital spending in England: evidence from National Health Service administrative records. Institute for Fiscal Studies, August 2015. http://dx.doi.org/10.1920/wp.ifs.2015.1521.

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Benton, Allyson Lucinda. Institutional Analysis of the Mexican Civil Service System. Inter-American Development Bank, November 2002. http://dx.doi.org/10.18235/0011015.

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The Mexican public sector has undergone a dramatic reorganization and professionalization since the initiation of economic crisis and reform in 1982. Though such reforms appear to have improved efficiency in the provision of public services, administrative changes did not include the implementation of a national career civil service. (Note: The title in this original document is in Spanish, but the document itself is in English.)
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Van Campenhout, Bjorn, Nassul Kabunga, Tewodaj Mogues, and Caroline Miehe. Community advocacy forums and public service delivery in Uganda: Impact and the role of information, deliberation, and administrative placement. Washington, DC: International Food Policy Research Institute, 2020. http://dx.doi.org/10.2499/p15738coll2.133725.

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Campenhout, Bjorn Van, Nassul Kabunga, Tewodaj Tewodaj, and Caroline Miehe. Community advocacy forums and public service delivery in Uganda: Impact and the role of information, deliberation and administrative placement. International Initiative for Impact Evaluation (3ie), November 2021. http://dx.doi.org/10.23846/pw2ie136.

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Cisneros, Elías, Krisztina Kis-Katos, and Lennart Reiners. Losing Territory: The Effect of Administrative Splits on Land Use in the Tropics. Asian Development Bank, December 2023. http://dx.doi.org/10.22617/wps230583-2.

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State decentralization is often promoted to improve public service delivery, but its effects on forest conservation are ambiguous. This study exploits the discontinuous changes in government responsibilities through district splitting at new administrative borders in Indonesia. Using a spatial boundary discontinuity design, we find a 35% deforestation decline within new districts relative to existing districts both immediately before and after splits. The results point to strategic investment behavior by existing governments that maximizes medium-run land-use revenues.
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Cuesta, Ana, Lucia Delgado, Sebastián Gallegos, Benjamin Roseth, and Mario Sánchez. Increasing the Take-up of Public Health Services: An Experiment on Nudges and Digital Tools in Uruguay. Inter-American Development Bank, July 2021. http://dx.doi.org/10.18235/0003397.

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In this paper, we test whether promoting digital government tools increases the take-up of an important public health prevention service: cervical cancer screening. We implemented an at-scale field experiment in Uruguay, randomly encouraging women to make medical appointments with a digital application or reminding them to do it as usual at their local clinic. Using administrative records, we found that the digital application nearly doubled attendance of a screening appointment compared to reminders and tripled the rate compared to a pure control group (3.2 percentage point increase over a base of 1.9 percent). Survey data suggests that the impacts of the intervention were mostly mediated by reduced transaction costs. Our results highlight the potential of investing in digital government to improve the take-up of public services.
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Heredia, Blanca. The Political Economy of Reform of the Administrative Systems of Public Sector Personnel in Latin America: An Analytical Framework. Inter-American Development Bank, November 2002. http://dx.doi.org/10.18235/0012273.

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This study develops a conceptual and analytical reference framework for the preparation of case studies on political determinants of the level of success of the reforms of the system of public-sector personnel in Latin America. Its main goal is to orient the empirical work toward the evaluation of the explanatory weights of the different structural, institutional and strategic variables that have a bearing on the ability of driving forces to initiate and sustain processes of change oriented toward improved efficiency, honesty and responsibility on the part of government employees. This document was commissioned by the Inter-American Development Bank as a Regional Policy Dialogue for the Public Policy Management and Transparency Network's 3rd Meeting on Civil Service Reform held on November 14th and 15th, 2002 in Washington, DC.
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Pieterson, Willem, Dulce Baptista, David Rosas-Shady, and Andrés Franco. The digital transformation of public employment services across Latin America and the Caribbean. Inter-American Development Bank, August 2023. http://dx.doi.org/10.18235/0005084.

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Public employment services have a crucial role in the search for quality jobs, worker placement, labor market adaptation, and mitigating impacts during economic transitions. Globally, these services have been leveraging on digital technologies to transform, and those in Latin America and the Caribbean are no exception. These technologies are enabling the creation of new channels to expand outreach and service delivery, centralizing, and sharing data, facilitating collaboration, and improving processes. However, rapid technological advancements also pose risks in terms of access and equity. For instance, improper use of artificial intelligence (AI) may exacerbate existing labor market inequalities. Therefore, it is essential for public employment services to harness the potential of digital technologies while mitigating associated risks. To address these challenges, these institutions must consider five key dimensions. Firstly, they need to be aware of the strategic implications of digital technologies. Secondly, they need to manage the impact of technology on their administrative operations. Thirdly, they must effectively utilize technology in their interactions with the public. Fourthly, they should undergo organizational changes to enhance agility and adopt different structures, skills, and cultures. Lastly, they must grow into their role of data processing organizations to take advantage of new opportunities and tackle new challenges. This document provides relevant information on the opportunities and challenges of digitalization in public employment services in Latin America and the Caribbean across these dimensions, as well as their level of digital maturity. The data and results presented in this study are based on a survey conducted by the IDB's SEALC Network in 2019, which was expanded in 2022 to include fifteen countries in the region. Additionally, the effect of the COVID-19 pandemic on the digitalization efforts of public employment services in the region is evaluated. This information is relevant for public employment services as it enables them to identify strengths and weaknesses in their digital transformation processes.
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Duryea, Suzanne, Jaime Millán-Quijano, Judith Morrison, and Yanira Ovideo Gil. Measuring Racial Bias in Employment Services in Colombia. Inter-American Development Bank, March 2024. http://dx.doi.org/10.18235/0012870.

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In this paper, we document de facto, implicit, and explicit racial biases within the public employment service in Colombia. By combining administrative data about job seekers and job openings with direct surveys to job counselors, including a Race Implicit Association Test, we compute different types of racial bias. We find that while job counselors do not self-report biased attitudes against Afro-descendant individuals, the majority exhibit high levels of implicit bias, which also correlates strongly with observed lower referral rates of Afro-descendants to job openings. In addition, we randomly provide information to job counselors about their implicit bias and test if this information changes their referral behavior. While we demonstrate that the implicit bias of counselors is a major contributor to racial gaps in labor outcomes, we do not find that providing feedback on this unconscious bias changes their referral behavior.
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Jenkins, Glenn P., Siamand Hesami, Osaid Alshamleh, Anastasiya Yarygina, and Carola Pessino. Cost-Benefit Analysis Methodology for Administrative Prefilling of Value-Added Tax Returns: An Application for Chile. Inter-American Development Bank, August 2023. http://dx.doi.org/10.18235/0005068.

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Tax administrations (TAs) worldwide have increasingly been moving toward digitalization to increase process efficiency and service delivery. This technical note presents a methodology, and its application for the case of Chile, for evaluating the benefits and costs of a particular component of the TAs digital transformation: prefilling of value-added tax (VAT) returns. The analysis identifies and allocates the net benefits from both the financial and the economic perspectives considering two major stakeholders: the government and taxpayers. The results show that prefilled VAT returns could benefit TAs and taxpayers, with a reduction in taxpayers compliance costs being a primary benefit. The application of the model to the Chilean case shows the economic net present value of the prefilling of VAT returns is US$5.66 billion, with a net benefit to the private sector of US$1.729 billion and a public sector or budgetary impact of US$3.391 billion. Sensitivity analyses show that the results are robust to changes in assumptions, except for the impact on government revenues from the change in taxpayer compliance. Overall, the results show that prefilling tax returns is an effective solution to high taxpayer compliance costs, the associated tax gap, and the risk of burdensome inspections, audit, and tax evasion.
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