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1

Smyth, Christine. Review of leadership and management development opportunities for the personal social services: A first class service : PSS training strategy 2000-2003. Belfast: NISCC, 2002.

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2

FEDERAL AVIATION ADMINISTRATION. Micro-paver, pavement management system (PMS). [Washington, D.C.?]: U.S. Dept. of Transportation, Federal Aviation Administration, 1987.

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ADMINISTRATION, FEDERAL AVIATION. Micro-paver, pavement management system (PMS). [Washington, D.C.?]: U.S. Dept. of Transportation, Federal Aviation Administration, 1987.

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4

United States. Bureau of Land Management. Grants Pass Resource Area. Rogue-Grants Pass watershed analysis. [Grants Pass, Or.?]: U.S. Dept. of the Interior, Bureau of Land Management, Medford District, Grants Pass Resource Area, 1998.

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United States. Bureau of Land Management. Grants Pass Resource Area. Rogue-Grants Pass watershed analysis. [Grants Pass, Or.?]: U.S. Dept. of the Interior, Bureau of Land Management, Medford District, Grants Pass Resource Area, 1998.

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6

United States. Bureau of Land Management. Grants Pass Resource Area. Rogue-Grants Pass watershed analysis. [Grants Pass, Or.?]: U.S. Dept. of the Interior, Bureau of Land Management, Medford District, Grants Pass Resource Area, 1998.

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7

United States. Bureau of Land Management. Grants Pass Resource Area. Rogue-Grants Pass watershed analysis. [Grants Pass, Or.?]: U.S. Dept. of the Interior, Bureau of Land Management, Medford District, Grants Pass Resource Area, 1998.

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8

United States. Bureau of Land Management. Grants Pass Resource Area. Rogue-Grants Pass watershed analysis. [Grants Pass, Or.?]: U.S. Dept. of the Interior, Bureau of Land Management, Medford District, Grants Pass Resource Area, 1998.

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9

United States. Bureau of Land Management. Grants Pass Resource Area. Rogue-Grants Pass watershed analysis. [Grants Pass, Or.?]: U.S. Dept. of the Interior, Bureau of Land Management, Medford District, Grants Pass Resource Area, 1998.

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10

United States. Bureau of Land Management. Grants Pass Resource Area. Rogue-Grants Pass watershed analysis. [Grants Pass, Or.?]: U.S. Dept. of the Interior, Bureau of Land Management, Medford District, Grants Pass Resource Area, 1998.

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11

United States. Bureau of Land Management. Grants Pass Resource Area. Rogue-Grants Pass watershed analysis. [Grants Pass, Or.?]: U.S. Dept. of the Interior, Bureau of Land Management, Medford District, Grants Pass Resource Area, 1998.

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12

Office, National Audit. PSA Services: The transfer of PSA Building Management to the private sector. London: HMSO, 1996.

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13

How to Pass the GMAT. London: Kogan Page Publishers, 2007.

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14

Chedeville, Marie-Thérèse. J'eBay, j'eBay pas. Paris: Scheer, 2006.

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15

School discipline, classroom management, and student self-management: A PBSS implementation guide. Thousand Oaks, Calif: Corwin Press, 2012.

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16

Birtles, A. B. Performance of a PSA trial energy management system. Watford: Building Research Establishment, 1985.

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17

Schwind, Cynthia E. Automated Manpower Analysis and Personnel Management System (AMA/PMS). Monterey, Calif: Naval Postgraduate School, 1992.

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18

The leadership test: Will you pass? American Fork: Oxonian Press, 2009.

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19

Coulibaly, Massa. Sukala: Cogestion n'est pas participation. Bamako: Padep Apadep, 1996.

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20

Stephen, Hilbert, ed. Barron's pass key to the GMAT. 7th ed. Hauppauge, NY: Barron's Educational Series, 2011.

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21

Ludwig, Melik, ed. Professional services automation (PSA): Optimizing project & service oriented organizations. New York: J. Wiley & Sons, 2002.

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22

S, Pyrdum Carl, ed. Barron's pass key to the GMAT. Hauppauge, N.Y: Barrons Educational Series Inc, 2014.

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23

Jaffe, Eugene D. Barron's pass key to the GMAT, Graduate Management Admission Test. 4th ed. Hauppauge, N.Y: Barron's Educational Series, 2004.

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24

Jaffe, Eugene D. Barron's pass key to the GMAT, graduate management admission test. Hauppauge, NY: Barron's Educational Series, 1992.

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25

United States. Public Health Service. Division of Health Facilities Planning, ed. Quarters management handbook: Appendix to PHS facilities manual (volume II). [Rockville, Md.?]: Dept. of Health & Human Services, Public Health Service, Division of Health Facilities Planning, 1991.

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26

Stephen, Hilbert, and Barron's Educational Series inc, eds. Barron's pass key to the GMAT, Graduate Management Admission test. 2nd ed. Hauppauge, N.Y: Barron's Educational Series, 1998.

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27

Hulland, John. Use of Partial Least Squares (PLS) in strategic management research. London, Canada: WesternBusiness School, University of Western Ontario, 1995.

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28

Guide to SQL: Database management for IBM PCs and compatibles. Glenview, Ill: Scott, Foresman, 1989.

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29

Stephen, Hilbert, and Jaffe Eugene D, eds. Barron's pass key to the GMAT, Graduate Management Admission Test. 5th ed. Hauppage, N.Y: Barron's Educational Series, 2007.

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30

Ringlstetter, Max J. Positives Management: Zentrale Konzepte und Ideen des Positive Organizational Scholarship. Wiesbaden: Dt. Univ.-Verl., 2006.

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31

United States. Forest Service. McKenzie Ranger District. Santiam Pass Demo Project: Final environmental impact statement. [Eugene, Or.?]: The District, 1993.

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32

Scanlon, Kathryn M. The Program Manager's Support System (PMSS): An executive overview and systems description. Fort Belvoir, Va: Defense Systems Management College, 1987.

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33

Taylor, Allen G. Using hard disks with PCs. Englewood Cliffs: Prentice-Hall, 1987.

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34

United States. Veterans Benefits Administration. PMS (Property management system) procedures: Loan guaranty operation for regional offices. Washington, D.C: Veterans Benefits Administration, 1993.

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35

Carlson, Richard. Ne vous noyez pas dans un verre d'eau ... a travail! Paris: J'ai Lu, 2003.

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36

Olivier, Du Roy. L' usine qui n'existait pas: Aluminium Dunkerque, projet d'organisation nouvelle. Paris: Editions d'organisation, 1998.

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37

Crowe, Andy. The PMP exam: How to pass on your first try. 2nd ed. [Marietta, Ga.?]: Velociteach Press, 2003.

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38

Crowe, Andy. The PMP exam: How to pass on your first try. 2nd ed. [Marietta, Ga.?]: Velociteach Press, 2003.

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39

Jaffe, Eugene D. Barron's pass key to the GMAT (Computer-Adaptive Graduate Management Admission Test). 3rd ed. Hauppauge, NY: Barron's Educational Series, 2001.

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40

Land & Water Alaska. Division of Mining. Hatcher Pass management plan: Adopted November 2010, amended in part March 2012. Anchorage, Alaska: Alaska Dept. of Natural Resources, Division of Mining, Land and Water, 2012.

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41

Midler, Christophe. L' auto qui n'existait pas: Management des projets et transformation de l'entreprise. Paris: InterEditions, 1993.

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42

United States. Congress. House. Committee on Homeland Security. Subcommittee on Management, Investigations, and Oversight, ed. SBInet: Does it pass the border security tests? Washington: U.S. G.P.O., 2011.

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43

Stephen, Hilbert, ed. Barron's students' #1 choice pass key to the GMAT, Graduate Management Admission Test. 6th ed. Hauppage, N.Y: Barron's Educational Series, 2009.

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44

Cathcart, Tom. Landscape management and native plantings to preserve the beach between Biloxi and Pass Christian, Mississippi. Mississippi State, Miss.]: Mississippi Agricultural & Forestry Experiment Station, 2009.

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45

Bryon, Mike. How to pass graduate recruitment tests: Psychometric tests used in graduateand management recruitment. London: Kogan Page, 1994.

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46

Ng, Wan-Fai, Arjan Vissink, Elke Theander, and Francisco Figueiredo. Sjögren’s syndrome—management. Oxford University Press, 2013. http://dx.doi.org/10.1093/med/9780199642489.003.0128.

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Management of Sjögren's syndrome (SS) encompasses confirmation of diagnosis, disease assessment, and treatment of glandular and systemic manifestations including special situations such as pregnancy and SS-related lymphoma. The American European Consensus Group classification criteria 2002 are the current gold standard for the diagnosis of SS. Salivary gland sialometry, sialochemistry, and ultrasound and tear osmolarity may be useful adjuncts. Symptoms of SS are non-specific and must be actively explored. When assessing patients with SS, it is important to consider not only objective parameters such as abnormalities in blood tests and changes in tear and salivary flow, but also patient-reported outcome measures and impact on quality of life. Current management of patients with SS is hampered by the lack of evidence-based strategies. The symptoms experienced by patients with SS are often not fully appreciated by clinicians, which may contribute to the suboptimal management of the condition. Management of fatigue remains a major challenge and a holistic, multidisciplinary approach is recommended. Factors that may contribute to fatigue should be fully addressed. Recent advances in the understanding of the pathogenic mechanisms of SS have informed more targeted therapeutic strategies with some promising data. Optimal management of SS requires expertise from different disciplines. Combined clinics with rheumatology, oral medicine, and ophthalmology input will improve care and communications as well as reduce the number of clinic visits for patients and healthcare-related cost. Effective link between pSS specialists, dentists, opticians, and general practitioners will facilitate early diagnosis and reduce risk of long-term disability of SS.
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47

Ng, Wan-Fai, Arjan Vissink, Elke Theander, and Francisco Figueiredo. Sjögren’s syndrome—management. Oxford University Press, 2014. http://dx.doi.org/10.1093/med/9780199642489.003.0128_update_001.

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Management of Sjögren’s syndrome (SS) encompasses confirmation of diagnosis, disease assessment, and treatment of glandular and systemic manifestations including special situations such as pregnancy and SS-related lymphoma. The American European Consensus Group (AECG) classification criteria 2002 are the current gold standard for the diagnosis of SS. Salivary gland sialometry, sialochemistry, and ultrasound and tear osmolarity may be useful adjuncts. Recently, preliminary classification criteria of the American College of Rheumatology have been introduced as an alternative to the AECG criteria. Symptoms of SS are non-specific and must be actively explored. When assessing patients with SS, it is important to consider not only objective parameters such as abnormalities in blood tests and changes in tear and salivary flow, but also patient-reported outcome measures and impact on quality of life. Current management of patients with SS is hampered by the lack of evidence-based strategies. The symptoms experienced by patients with SS are often not fully appreciated by clinicians, which may contribute to the suboptimal management of the condition. Management of fatigue remains a major challenge and a holistic, multidisciplinary approach is recommended. Factors that may contribute to fatigue should be fully addressed. Recent advances in the understanding of the pathogenic mechanisms of SS have informed more targeted therapeutic strategies with some promising data. Optimal management of SS requires expertise from different disciplines. Combined clinics with rheumatology, oral medicine, and ophthalmology input will improve care and communications as well as reduce the number of clinic visits for patients and healthcare-related cost. Effective link between pSS specialists, dentists, opticians, and general practitioners will facilitate early diagnosis and reduce risk of long-term disability of SS.
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48

Olvera, Johabed G., and Claudia N. Avellaneda. Performance Management in Public Administration. Oxford University Press, 2017. http://dx.doi.org/10.1093/acrefore/9780190228637.013.263.

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As one of the reforms supported by the New Public Management movement, Performance Management Systems (PMSs) have been implemented worldwide, across various policy areas and different levels of government. PMSs require public organizations to establish clear goals, measure indicators of these purposes, report this information, and, ultimately, link this information with strategic decisions aimed at improving agencies’ performances. Therefore, the components of any PMS include: (1) strategic planning; (2) data collection and analysis (performance measurement); and (3) data utilization for decision-making (performance management). However, the degree of adoption and implementation of PMS components varies across both countries and levels of government. Therefore, in understanding the role of PMSs in public administration, it is important to recognize that the drivers explaining the adoption of PMS components may differ from those explaining their implementation. Although the goal of any PMS is to boost government performance, the existent empirical evidence assessing PMS impact on organizational performance reports mixed results, and suggests that the implementation of PMSs may generate some unintended consequences. Moreover, while worldwide there is a steady increase in the adoption of performance metrics, the same cannot be said about the use of these metrics in decision-making or performance management. Research on the drivers of adoption and implementation of PMSs in developing countries is still lacking.
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49

Cellular/PCs Management. McGraw-Hill Professional Publishing, 1999.

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50

Swart, Juani, Nina Katrin Hansen, and Nicholas Kinnie. Strategic Human Resource Management and Performance Management in Professional Service Firms. Edited by Laura Empson, Daniel Muzio, Joseph Broschak, and Bob Hinings. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199682393.013.20.

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This chapter draws on previous research to consider how HRM practices are used to manage human and social capital to generate superior performance in professional service firms. Previous research indicates that PSFs rely on both human capital (knowledge and skills) and social capital (relationships inside and outside the PSF) to manage their performance outputs. In this context the authors review the existing research on strategic HRM practices in PSFs which is predominantly categorized into expertise- and efficiency-orientated HRM systems. They draw on their own research to outline two models of HRM practices which are used to manage human and social capital and discuss the link to innovation. The first of these emphasizes the protection of human capital and therefore has centripetal properties, whereas the second is more client-focused and therefore displays centrifugal properties. Finally, they consider the managerial challenges that these models present and point to avenues for future research.
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