Dissertations / Theses on the topic 'Project crisis management'

Crisis are extremely difficult to predict and according to Curtin, Hayman and Husein (2005) this is a problem that worsen by the trend in the 1970s and 80s where companies developed managers to be specialists. One example of this trend could be that a finance

director knows only about finance, likewise for the marketing director, the technology director and operations director who all have their specialist fields. This kind of approach will lead to gaps in the management structure, since a finance director who is

driven by profits and earnings per share would most probably lose sight of the bigger picture which will prevent the chances of predicting any crisis (Curtin et al., 2005). This kind of thinking began to change in the 1990s and a new approach came into vogue

where managers were produced to be far more rounded than they were previously, as a generalist (Curtin et al., 2005). Our purpose is to find out how crisis emerge in projects and investigate the role of emotion in crisis management.

The qualitative method is best suited to fulfil our aim since we are interested in individual’s personal experiences and personal reflections related to crisis management. The reason for us not choosing the quantitative method is that we do not wish to measure or create statistical generalizations about crisis management, it is rather to describe the essence of crisis management and issues related to crisis management, also how crisis is perceived from organizations. We therefore performed interviews with respondents that were of interest for our purpose.

With all the information and knowledge gathered throughout our research we believe that when it comes to the abilities of the project managers to predict and prevent crisis, it is correct that managers have different and perhaps better education than 30 years ago

but when everything comes around it is still next to impossible to completely be able to prevent crisis. We came to this conclusion after done our research and realized that even though every project manager who has been involved in any crisis can not completely

prevent the same crisis to happen again.

Although projects and project management has grown to be increasingly influential in all aspects of business operations, project success and efficiency is often harder to measure and arguably harder to execute. Many projects may often change the course of intent, exceed the initial budget, or even finish later than expected. This causes a great debate on the different ways to efficiently manage projects and what actually works best in practise. According to different scholars, some sides mention that traditional methods where planning is completed at the very beginning is the most efficient way to manage projects, while others mention the use of adaptive methods where planning is not ‘set in stone’.  Project management as an academic field is relatively well explored, however as the COVID-19 continues to set restrictions to stop the spread of the virus, academic research to increase the empirical data on project management during the pandemic is needed. This study aims to contribute to this academic field to understand the reasoning behind project management adaptations during the COVID-19 pandemic. Furthermore, this study will aim to gain understanding to the why’s and how’s of common themes regarding how projects have adapted. The industries this study will focus on will be the Swedish game-development industry and the Swedish heavy industry.  Based on a literature search and review on project management evaluations methods, leadership styles, risk and crisis management, and project management methodologies, semi-structured interviews took place with CEO’s, project managers, and other senior managers in decision making positions, representing a total of six firms with three from each industry. The respondents were categorized based on their industry and if their project was completed or not.  The analysis showed practical similarities in the implementations between projects, such as hygienic aspects in the workplace, remote working, and other practical implementations from the guidelines of the Swedish health authorities. The analysis also found the common theme of project responses being external threat recognition followed by the adaptation of remote working, the expansion of communication and finally the closure of the project. the analysis did however find smaller variations depending on the size of the firm and industry, such that smaller projects did not always need a firm wide remote working unit and that heavy industry projects leaned towards traditional project management methodologies with hints of agile methods, while the game-development projects quite explicitly used agile methods. While the study does contribute to the academic field of project management with empirical data and may provide guidance in future pandemics and similar situations, further research is needed in order to gain a full understanding on the pandemics effect on projects in Sweden, especially through a study covering a larger study size.

This thesis "Influence of changes in the environment of a company on IT projects during the economic crisis" deals with the impact of outside influences and changes in the environment on the course and management of IT projects in a selected organization. The work is conceived as a case study in which three projects are analyzed. In the first two projects, not only the course of the projects is examined, but also the management of individual phases. The shortcomings and errors are then reflected in the proposed procedures of the third project. All stages are compared not only with theory, but also with best practice and the general modern trends in IT. In all three projects there are described in detail the activities in the project life-cycle phases and there are highlighted both good and bad decisions of the project managers. The thesis deals also with the impact of changes on the projects: with the reasons of the changes and the consequences for the projects. To achieve all the objectives, various analytical methods are used, such as observation -- from the point of view of a participant in the projects was evaluated their progress, practical interaction -- engaging in projects and mutual cooperation with the other players, analysis of documents -- from internal documentation to technical papers describing modern trends and, finally, socio-metric survey -- to reveal the impact of the changes on the end users of IS / IT. The contribution of the thesis should include, in the first place, a critical evaluation of the projects and suggestions of better solutions, application of theoretical knowledge in project management, comparison with best practice and latest trends, their discussion, and own research and interpretation of the impact of changes on end users.

Since the terrorist attacks on the World Trade Center, New York in September 2001, the focus on terrorism and the ability of society and organisations to withstand such incidents has sharpened considerably. At the same time, business continuity and dealing with crises have moved to the forefront of organisations' awareness, not least due to improved regulatory requirements and guidelines. However, this thesis contends that the current methodological framework for responding to terrorist incidents is flawed, resulting in the same issues becoming evident, over and over again. It is argued that an awareness and adoption of three key risk and crisis management methodologies: Fink's Crisis Management Methodology, Risk Communication and Isomorphic Learning, could improve the analysis of such incidents and hence better the response in future. Three significant terrorist attacks were analysed within the context of contemporary literature and two factors were found to be the main cause of difficulties in managing the response to each of the incidents: communication and an inability to achieve organisational learning. It was argued that part of the reason for this was that organisations did not consider a link between crisis and terrorist incident response management and that learning from past experiences did not go beyond the most superficial level in most instances. This thesis demonstrated how risk and crisis management methodologies could have addressed each of the issues that were identified in the case studies and clarified the contribution that they could make. Of primary importance was the recognition that events that may appear dissimilar are, on examination, frequently intrinsically similar and hence can provide valuable learning opportunities.

The objective of conducting primary research for the Summit Place Apartment Homes is to create a profile of people that are presently living in Summit Place. When dealing with apartment properties, marketing plans are definitely a necessity, as well as a good crisis plan. The residents' main concerns were safety and better customer service.

This thesis examined strategies employed by the Los Angeles Archdiocese in its communcation with the media during the initial phases of handling the child sexual abuse scandal. Internal and external messages from the archdiocese were analyzed in terms of how well they conformed to the five generally accepted principles that should govern crisis communication: timeliness, openness, honesty, regret and accessibility.

Syftet med denna studie är undersöka projektledarens upplevelse kring krishantering genom att undersöka den aktuella situationen med Covid-19 samt vilka nya utmaningar dem stöter på grund av pandemin. För att ta reda på detta utfördes en kvalitativ studie med semistrukturerade intervjuer. Studiens urvalsprocess var målinriktat till projektledare från byggbranschen. Datamaterialet från intervjuerna analyserades genom en tematisk analys och resulterade i fem teman. Resultatet i studien visar på ett krishanteringsplan är ett viktigt verktyg när en kris väl inträffar samt att projektledare med större erfarenhet har lättare att hantera sina arbetsuppgifter under en kris jämfört med nya projektledare. Resultatet visar också att projektledarna har stött på flera utmaningar under en kris såsom kommunikation och social närvaro. En kommunikationsplan bör finnas ifall en kris inträffar för att underlätta för projektledare delegering av arbetsuppgifter samt effektivisering. Distansarbetet på grund av Covid-19 ledde till också att den personliga kontakten mellan projektledaren och medarbetaren minskade vilket skapade en utmaning till projektledare att hålla koll på sina medarbetares mående.
The purpose of this study is to investigate the project manager's experience of crisis management by examining the current situation with Covid-19 and what new challenges they face due to the pandemic. To find out, a qualitative study was conducted with semi-structured interviews. The study's selection process was targeted at project managers from the construction industry. The data material from the interviews was analyzed through a thematic analysis and resulted in five themes. The results of the study show that a crisis management plan is an important tool when a crisis occurs and that project managers with greater experience have an easier time managing their work tasks during a crisis compared with new project managers. The results also show that project managers have encountered several challenges during a crisis such as communication and social presence. A communication plan should be in place in the event of a crisis to make it easier for project managers to delegate tasks and streamline operations. The telework due to Covid-19 also led to a reduction in the personal contact between the project manager and the employee, which created a challenge for project managers to keep track of their employees' well-being.

Reflection is an important team learning activity, allowing team members to process feedback and to learn from experiences. Debriefing methods such as the After Action Review (AAR), proved to increase learning, can be used to guide teams through the process of reflection. This thesis, commissioned by the Creating Collaborative Resilience Awareness, Analysis and Action for Finance, Food and Fuel Systems in INteractive Games (CCRAAAFFFTING) project, aims to investigating how current post-exercise discussions within the CCRAAAFFFTING project support reflection and whether or not AAR could be implemented. This study used an explorative, semi-experimental research design, containing two conditions - the current post-exercise discussions (condition 1) and AAR’s (condition 2). Data was collected through observations and questionnaires. Due to issues regarding validity, data from questionnaires given to participants, as well as comparisons of participants' subjective experiences between the two conditions, could not be used to provide any support for choosing one post-exercise discussion over the other. However, observations showed that the current post-exercise discussion did not support reflection, thus, making it beneficial to implement AAR. Proper implementation of AAR could not only support team learning, but also organizational learning by facilitating the transference of knowledge back to participants home organizations. This transferred knowledge, if used right by the organizations, could help increased resilience. However, AAR cannot simply be implemented, and this thesis concludes with a list of identified recommendations.

Interagerande osäkerhet är ett viktigt ämne, men ytterst lite forskning har gjorts om dess påverkan på samarbete i interorganisatoriska projekt. Studien fokuserar på frågeställningen på vilka sätt hanteras interagerande osäkerhet i interorganisatoriska projekt. För att kunna besvara på vilka sätt interagerande osäkerhet påverkar samarbete i interorganisatoriska projekt, använde studien ett organisationsperspektiv. Denna studie använder ett deduktivt perspektiv genom att granska litteratur om interagerande osäkerhet, interorganisatoriska projekt och förankring. En fallstudie beträffande hur interagerande osäkerhet kan förebyggas gjordes genom kvalitativ metod. Insamlingen av data bestod av grundliga intervjuer angående teman samarbete, osäkerhet, krishantering och förtroende. Studien drar slutsatsen att interagerande osäkerhet har en påverkan på samarbete och att förebyggande redskap kan reducera den interagerande osäkerheten. Studien bidrar med utveckling och redskap för att hantera interagerande osäkerhet.
Interactional uncertainty is a relevant subject, but very little research has been done about the impacts on cooperation in interorganizational projects. The study focuses on the main question in which ways are interactional uncertainty handled in interorganizational projects. To answer the question an organizational perspective was used to explore in what ways interactional uncertainty affects cooperation within interorganizational projects. This study uses a deductive perspective by examining literature concerning interactional uncertainty, interorganizational project and embeddedness. A case study regarding how interactional uncertainty can be prevented was implemented through a qualitative method. The collection of data consisted of in-depth interviews concerning the themes cooperation, uncertainty, crisis management and trust. This study concludes that interactional uncertainty has an impact on cooperation and that preventative gear can reduce the interactional uncertainty. The study contributes with development and tools for managing interactional uncertainty.

The thesis is focused on the prevention of crises in the management of construction projects. It deals with risk management process, risk management methodologies according to standards, organizations and publications of authors. Detailed methods of risk identification, risk analysis and treatment are described in detail. The thesis also explaines the methods of crisis management and the general expression of the crisis. Instruments of financial analysis have also been described to predict the dangers of a construction site. The aim of the dissertation is to confirm the significance of the hierarchy of risks in the process of their management. The second goal of the dissertation is to demonstrate the correlation between the crisis in the project and the crisis in the construction company.

Актуальность темы: в современных условиях пандемии и сложившейся напряженной конкурентной борьбы возросла роль стратегического планирования, которое определяет жизнеспособность и стабильность работы предприятия. Цель – разработка методического подхода и практического инструментария для реализации антикризисной стратегии компании на основе стратегии «голубого океана» с применением технологий проектного управления. Задачи: изучить теоретические аспекты базовых стратегий вывода компании из кризиса и проектных технологий в реализации стратегии; проанализировать внешнюю и внутреннюю среды компании и обосновать необходимость перехода к стратегии «голубого океана»; разработать проект по внедрению антикризисной стратегии компании и сделать рекомендации по снижению рисков проекта. Научная новизна работы заключается в дополнении существующих антикризисных маркетинговых стратегий стратегией «голубого океана»; адаптации стратегии «голубого океана» в качестве антикризисной стратегии фирмы; совершенствовании методики внедрения стратегии «голубого океана» за счет применения технологий проектного управления. Предложенная совокупность методов является основой разработки и процесса внедрения антикризисной стратегии ИП Карамышева С.В. Также предложенные методы могут быть применимы компаниями, которые находятся в поиске возможностей роста, желающих повышать ценность своих товаров и услуг для потребителей, избегая прямой конкурентной борьбы. В результате решения поставленных задач были получены следующие выводы: В качестве альтернативной антикризисной маркетинговой стратегии была рассмотрена стратегия «голубого океана» и аналитический инструментарий, необходимый для разработки стратегии: как стратегическая канва, модель четырех действий, решетка «упразднить – снизить – повысить – создать». Основываясь на основных ценностях потребителей, была определена необходимость в создании продукта, отличающегося красочным и привлекательным внешним видом и натуральным составом без использования синтетических добавок. Выбранная стратегия «голубого океана» позволяет вывести предприятие из кризисного положения путем реконструирования границ рынка, а также дает возможность компании осуществлять рыночную деятельность, уклоняясь от дорогостоящей прямой конкурентной борьбы. А использование технологий проектного управления при разработке антикризисной стратегии – осуществлять процесс внедрения и разработки одномоментно, что крайне необходимо в условиях кризиса. В рамках данной магистерской диссертации на основании создания новой стратегии компании были даны рекомендации по реконструкции границ рынка, заключающиеся в открытии нового целевого сегмента рынка, изменении функциональной и эмоциональной привлекательности продукта для потребителей, а также расширению каналов распределения продукта.
Relevance of the topic: in modern conditions of a pandemic and the current intense competition, the role of strategic planning determines the stability and stability of the enterprise. The goal is to develop a methodological approach and practical tools for the implementation of the company's anti-crisis strategy based on the “company strategy” strategy using project management technologies. Objectives: to study the theoretical aspects of the basic strategies for getting the company out of the crisis and project technologies in implementing the strategy; analyze the external and internal environment of the company and justify the transition to the "blue ocean" strategy; The project is a project to implement the company's anti-crisis strategy and make recommendations to reduce project risks. The scientific novelty of the work lies in the expansion of the implementation of anti-crisis strategic strategies of the "blue ocean"; adapting the blue ocean strategy as a firm's anti-crisis strategy; improving the methodology for implementing the "blue ocean" strategy through the use of project management technologies. The proposed set of methods for the development and implementation of an anti-crisis strategy SP Karamysheva S.V. Also, the proposed methods can be applied, which are achieved in the search for growth opportunities who want to increase the value of their goods and services for consumers, avoiding direct competition. As a result of solving the tasks, the following conclusions were obtained: As an alternative anti-crisis marketing strategy, the strategy of the “blue ocean” and the analytical tools necessary for developing a strategy were considered: as a strategic canvas, a model of four actions, a lattice “abolish - reduce - increase - create”. Based on the core values of consumers, the need was identified to create a product that has a colorful and attractive appearance and a natural composition without the use of synthetic additives. The chosen strategy of the “blue ocean” allows the company to get out of the crisis situation by reconstructing the boundaries of the market, and also enables the company to carry out market activities, avoiding costly direct competition. And the use of project management technologies in the development of an anti-crisis strategy is to carry out the process of implementation and development at the same time, which is extremely necessary in a crisis. Within the framework of this master's thesis, based on the creation of a new company strategy, recommendations were given for the reconstruction of the market boundaries, which consists in opening a new target market segment, changing the functional and emotional attractiveness of the product for consumers, as well as expanding the product distribution channels.

La crise pétrolière de 1974 frappe de plein fouet la consommation énergétique. Cette crise bouleverse d’abord la consommation quotidienne, les entreprises qui consomment beaucoup d’énergie (acier, automobile, … etc.), puis l’État qui voit se réduire les taxes pétrolières pour régulariser le marché public. Ainsi les citadins, surtout les parisiens, qui ont peu de ressources énergétiques doivent changer leurs habitudes de consommation. Réduire la consommation énergétique dans la construction devient une nécessité et l’État doit montrer l’exemple. Les bâtiments publics, neufs, rénovés ou restaurés servent d’exemple et illustrent les prises de position de l’État. S’occuper des économies d’énergie dans des bâtiments publics, c’est montrer l’intérêt que l’État manifeste vis-à-vis du domaine public. Le but de ce projet est de reconstituer les manières de repartir les traditions et les décisions dans la gestion énergétique et les nouveaux moyens techniques appliqués à la construction des édifices. Les résultats mettent en évidence cette problématique à travers l’étude de quelques bâtiments publics réalisés/édifiés en Île-de-France rapidement après la crise pétrolière de 1974
The oil crisis of 1974 strikes quite hard the energy consumption. First of all, this crisis has disturbed the daily consumption, the companies which consume a lot of energy (steel, automobile, etc.) Then the State which reduced the oil taxes to settle the public market. The citizens, especially the Parisians who have a little reserve of energy resources may need to change their consumption habits. Reducing the energy consumption in the buildings becomes a necessity and the government has to show the example. The public, new, renewed or restored buildings, display the examples that the government wants to give of its new position. Dealing with the question of energy savings in public buildings, is also showing the governmental interest towards its public sector. See how the traditions and the decisions in the energy management and the new technical means applied to the construction of buildings are the purposes of this research, which highlights this problem and applies it to some of the public buildings realized recently after the oil crisis of 1974 in Ile-de-France

As metodologias tradicionais de gerenciamento de projetos são caracterizadas como sendo rígidas e adequadas apenas para ambientes de pouca incerteza. No entanto, atualmente cada vez mais projetos são desenvolvidos em ambientes de alta complexidade e maiores incertezas, o que requer formas diferentes de gerenciamento do projeto, menos rígidas e mais flexíveis. Assim, o objetivo deste trabalho é propor um quadro conceitual para o gerenciamento de incertezas em projetos complexos. A abordagem metodológica mescla revisão sistemática da literatura e estudos de caso. O quadro conceitual desenvolvido, baseado na teoria da contingência, sugere que as abordagens de gestão de projetos sob incertezas são, em parte, determinadas pelas características das incertezas existentes. As respostas às incertezas podem ser orientadas à causa ou ao efeito da incerteza, e essas são escolhidas de acordo com a habilidade de influência sobre a causa, que aumenta para incertezas internas e diminui para incertezas externas. Já a flexibilidade da abordagem de gestão de projetos é impactada pelo grau da incerteza. Foram realizados seis estudos de caso, e um caso piloto, em projetos complexos, que mostraram que existe relação entre a origem da incerteza e a habilidade de influência, e entre a habilidade de influência e a orientação das ações. Eles mostraram também como a flexibilidade é importante para o gerenciamento das incertezas do projeto, associando métodos de antecipação, de instrucionismo, como o gerenciamento de riscos e a resiliência, principalmente a capacidade da alta direção assumir a existência de incertezas. Os estudos de caso evidenciaram que quanto maior o nível de incerteza do projeto, maior é a flexibilidade necessária. A dissertação apresenta ainda as limitações do estudo e as sugestões para trabalhos futuros.
Traditional project management methodologies are considered rigid and suitable only for environments of little uncertainty. However nowadays increasing number of projects is being developed in high complexity and uncertainty environment, requiring different approaches for project management: less rigid and more flexible. Thus, the purpose of this paper is to present a framework for managing projects under uncertainties, through a systematic literature review. The developed framework, based on the contingency theory, suggests that approaches for project management under uncertainty are, in part, determined by the characteristics of the existing uncertainties. The responses for uncertainty can be driven by the cause or consequence of the uncertainties and those are chosen according to the ability to influence the cause, which is higher for internal uncertainties and lower for external uncertainties. The flexibility of the project management approach, in its turn, is impacted by the uncertainty degree. Six case studies and a pilot case study were conducted in projects with complexity. The cases showed that there is a relation between the source of the uncertainty and the ability to influence, and between the ability to influence and the orientation of the responses. They also pointed out the importance of flexibility to manage uncertainties, combining prediction methods, the instructionism, such as using risk management, and resilience, especially the ability of the management to admit the existence of uncertainties. The cases also indicated that the highest is the project uncertainty, the highest is the need for flexibility. The paper also presents the limitation of the research, and suggestions for further works.

The world is facing a global waste crisis due to half of the waste produced not being collected, treated or safely disposed of. Waste not managed in a proper way causes air and water pollution and has negative health and social impacts on people living or working close to the waste. Alt- hough evidence shows that implementing gender approaches improves environmental issues, and the majority of waste pickers are women, few organisations focused on waste management are implementing gender mainstreaming into their work. This case study examines gender main- streaming within the organisation Women in Informal Employment: Globalising and Organising (WIEGO) in relation to environmental issues. WIEGO is an international organisation working to increase the voice, visibility and validity of the working poor, with a special emphasis on women, with a core project that supports cooperative waste picker women in Brazil. The study was conducted through two interviews on local and international level and the analysis of 20 documents describing WIEGO and its work. The theories and concepts of gender mainstreaming, intersectionality, Feminist Political Ecology and Environmental Justice were used to analyse the results. The study showed that WIEGO was implementing gender mainstreaming in their opera- tive work, in the policy framework and in the waste picker projects in Brazil which has resulted in physical and emotional improvements for WIEGO employees internationally and waste pick- ers in Brazil. <<<
Världen står inför en global avfallshanteringskris där hälften av allt avfall som produceras inte insamlas, hanteras eller kasseras på ett säkert sätt. Avfall som inte hanteras säkert skapar luft- och vattenföroreningar och har negativa hälsosamma och sociala effekter för människor som lever eller arbetar nära avfallet. Trots att forskning visar att genusperspektiv förbättrar miljö- problem, och att majoriteten av avfallshanterare är kvinnor, fokuserar få organisationer som hanterar avfall på ”gender mainstreaming” i sitt arbete. Denna fallstudie undersöker ”gender mainstreaming” i organisationen Women in Informal Employment: Globalising and Organising (WIEGO) i relation till miljöproblem. WIEGO är en internationell organisation som arbetar med att öka inflytandet, synligheten och validiteten hos fattiga arbetande, med ett särskilt fokus på kvinnor, med ett kärnprogram som stöttar kooperativ av avfallshanterande kvinnor i Brasi- lien. Studien genomfördes med två intervjuer på lokal och internationell nivå och analys av 20 dokument som beskriver WIEGO och dess arbete. Teorierna och koncepten ”gender mainstrea- ming”, intersektionalitet, Feministisk Politisk Ekologi och miljörättvisa användes för att analy- sera resultaten. Studien visar att WIEGO använder sig av ”gender mainstreaming” i sitt opera- tiva arbete, i sitt policyramverk och i avfallshanteringsprojekten i Brasilien, vilket resulterat it fysiska och emotionella förbättringar för WIEGOs internationellt anställda och för de avfalls- hanterande kvinnorna i Brasilien.

碩士
開南大學
資訊管理學系
98
Taiwan is in the Circum-Pacific seismic belt, and Tai-tung Longitudinal Valley in east Taiwan is just on the edge of Eurasia Plate and Philippine Sea plate. Due to the effect of the action of compression plate, there are many earthquakes in Taiwan. In addition, rivers in Taiwan are short and steep as well as cause fast flow, that will crosscut mountains into the valley, by the way, Taiwan’s location is just in the frontier of palm rain and in the western pacific typhoon path, so Taiwan usually have natural disasters like storms and floods, etc. Taiwan still had natural disasters and serious accidents since Pachang events happened and when those happened, relevant units in the government usually could not deal well in real time so causing blamed and questioned by people. When a serious disaster happens, local governments are responsible for the first line of relief work, but because most of local government leaders do not have concepts of the disaster prevention and relief work, and they often neglect the disaster preparedness, so they will rush in deal with disasters. Crisis Management is an action of planning and processing after crisis events happened. Its main purpose is to confirm crisis and uses proper processes, steps, essentials timely to reduce damages of people’s life and property as well as integrates human, material and financial resources effectively to restore orders in limited time for ensuring social stability. So this essay uses concepts and architectures of Crisis Management , and quotes “Project Management Matrix” from “A Guide to the Project Management Body of Knowledge”, as well as applies five for project integration management knowledge area, project scope management, project time management, project human resource management and project communication management to review government’s processing with the 88 Flood. This research focuses on the prestige of government’s crisis management, the command implementation of the disaster prevention and rescue and communication issues between central and local governments, as well as uses project modeling of crisis management for understanding advantages and disadvantages of government’s disaster prevention and relief administration in deal with the 88 Flood.

碩士
義守大學
資訊管理學系
107
In recent years, in view of the global warming and climate change, the hydrological transformation caused by various constructions, the undercurrent of the reef vortex in the open waters, and the rise of people’s consciousness, and strive to protect their own rights and interests, even if there are dangerous waters with announcements, there are still many people who are water-based, or who are still engaged in water activities despite the safety of their maritime phobias, have repeatedly spread the cases of disaster relief, which not only makes the disaster prevention and rescue personnel exhausted, consumes national resources, but also causes major public opinion and affects the government as a whole. The image shows that the government should be more active in formulating relevant policies and implementing safety management. Taiwan is an island-type country. The natural environment around the sea is rich in marine ecological resources. It has the opportunity to develop recreational activities in the waters. With the national development policy, open coastal control and coastal recreation areas, people are increasingly active in water recreation. In addition, the government has promoted the "water supply" (Ministry of Education, 2010) and "Building Sports Island" (Executive Sports Committee, 2010) and other projects to promote the water recreation activities. The integration of various resources is not easy, and it is difficult to effectively implement the hydrophilic education of the Chinese people. The Surabaya incident continues to rise. According to the Disaster Prevention Law and the Measures for the Management of Recreational Activities in the Waters, the Ministry of Communications is the competent authority for the disaster prevention and rescue operations of the Central Committee of the Shipwreck (Ministry of Justice, 2017); the other recreational activities of the waters are within the jurisdiction of the jurisdiction, and are governed by specific administrative agencies or municipalities. The county (city) government is responsible for management (Ministry of Transportation, 2016). Although the Marine Commission''s Sea Guarding Agency (hereinafter referred to as the Sea Guarding Agency) is not the competent authority, it is also duty-bound for the shipwreck search and rescue to be the statutory power of the Sea Guard. Therefore, this study is based on the documentary data of the shipwreck search and rescue system, which is based on the content analysis method, which is based on the procedures of the sea patrol search and rescue operation, relevant domestic laws and international search and rescue regulations, supplemented by qualitative in-depth interview research, through interviews with respondents. Obtaining information and attempting to introduce the meaning of risk management and crisis management theory, exploring the situation of the sea patrol agency assisting the management organs in carrying out the rescue work at sea and the implementation of the inter-shore life-saving task at the grassroots level, and summarizing and analyzing it to provide policy advice and policy.

碩士
國立臺灣科技大學
資訊管理系
101
In March 2013, the vice president Andrew, with many years of work experience, was reading newsletters on the table which reported about RT project recently. He was conscious of the project would be disturbed due to these reported media, and would become more complicated if not handled properly. The continue media would have caused the influence for execution and improvement for this project. Beside that, with the future attentions from media the potential risks will be enlarging. As the media reported that "Cable incident has caused construction progress was delay;….if the situation couldn’t get improved soon”, it would cause the progress continuously going behind, and would doubt about the project". The Cable work was the core item and critical portion for this project. Now, beside the media’s wide range of criticizing coverage has seriously struck down the team’s morale, in addition to the challenge for improvement the technical problems they were facing. The paused progress and the depressed morale has caused the time frame of the project as well. Under the condition that how to well mange public good and satisfy the public’s right to know at the meantime, the challenges were how to reunite a demoralized team and how to timely propose solutions to improve the situation before the media’s influence extends further. The project management problems of government executing various large-scale public projects would be discussed in case studies. The large-scale projects of government always cover a broad and wide range, and with following features: "large-scale, complexity, long duration, profession, argument, high risks, attractive". In order to reasonably control each construction stage, a team with good knowledge and diverse vision for project management was required to take on all task and work assigned. Especially, when the project blocked or the benefit conflicted, that would be expected to achieve the work and objectives of the project under a limited resources and time constraint.

The fast-food industry is characterized by quick response, products adaptation, closer location and by a highly competitive and volatile environment. This industry is dominated by large companies such as McDonald's, KFC and Burger King. Recently, and regarding the changes in the mind-set of the consumers, many were the transformations by which this industry has passed. Healthier lifestyles have motivated the exponential growth of fast-food chains with healthier eating practices in this industry. In face of this trend some chains reported lower performances than estimated, including McDonald's. Less revenue, loss of customers and poor quality products association were some of the problems faced. In this sense the administration launched, during 2015, the Turnaround Plan to improve the financial and branding issues. Due to the recent launch of this program it is too early to verify its success, however the results already achieved are encouraging. Therefore, it is important highlight and discover how companies realize, face and try to overcome the crisis, so because of that it was chosen the McDonald's in this analysis. Consequently, in this case study it is important realize how companies manage crisis situations and how they respond to the same through market analysis, problem resolution and learnings. With this, it is essential to understand the impact of crisis management plans in the organizational structure of a company and what is the future benefits.
A indústria da restauração fast-food é caracterizada pela rapidez de resposta, pela adaptação dos produtos, pela localização próxima e por um ambiente altamente competitivo e volátil. Esta indústria é dominada por grandes empresas como a McDonald’s, KFC e Burger King. Recentemente, e face a alterações no mindset dos consumidores, muitas foram as transformações pelos quais esta indústria passou. Estilos de vida mais saudável motivaram o crescimento exponencial de cadeias com práticas alimentares mais saudáveis nesta industria. Derivado desta tendência algumas cadeias registaram desempenhos aquém do expectável, nomeadamente a McDonald’s. Quedas de receitas, perda de clientes e associação de má qualidade aos produtos foram alguns dos problemas enfrentados. Nesse sentido, a administração lançou, no decorrer de 2015, um Turnaround Plan com vista a melhorar a situação em termos financeiros e branding. Devido ao recente lançamento deste programa, ainda é cedo para contabilizar e verificar o seu sucesso, no entanto os resultados já alcançados são animadores. Por isso, importa e interessa descobrir como as empresas se apercebem, enfrentam e tentam superar a crise, assim foi escolhida a McDonald’s nesta análise. Deste modo, neste caso de estudo importa perceber o modo como as empresas gerem situações de crise e como é que respondem à mesma através da análise do mercado, do problema, da resolução e da aprendizagem. Com isto, torna-se essencial a perceber o impacto de um plano de contenção de crise na estrutura organizacional de uma empresa e quais os seus benefícios futuros.
JEL: H12 – Crisis Management JEL: M31 – Marketing

Many people do not like thinking about the future. If they do, over 50% of Canadians think “our way of life” (p. 7) will end within 100 years and over 80% of Canadians think “we need to change our worldview and way of life if we are to create a better future for the world” (Randle & Eckersley, 2015, p. 9). There is a good reason for this. Alarms have sounded over global urgent complex problems with potential for catastrophic consequences such as the development of artificial intelligence, climate change, mass extinction, nuclear war and pandemics (Marien & Halal, 2011). Society is also increasingly fragmenting as imminent crises build on lack of understanding, the sense of incapacity to act, fear, distrust, blame and a lack of hope. This struggle for humanity’s survival is complicated by the turbulent global environment in which institutions continue to follow path-dependent trajectories set forth in a different time and context. Governments at various levels face a problem of “fit” between current structures and processes, that have not progressed sufficiently to meet changing needs of a global society mired in complexity and governance challenges. However, hope exists. Incremental progress on many fronts and a massive amount of efforts and resources are being engaged worldwide. There are emerging fields, lenses and tools that can potentially alleviate complex problems and address this emergency. The purpose of this dissertation is to understand and assess dialogue-based foresight practices being applied towards complex problems in Canada to provide insights into how these practices can assist society to alleviate global urgent complex problems and their impacts, within this backdrop of looming crises. Foresight, alternatively known as future studies or scenario-building, is a forward-looking practice recognized and used globally with over 100 research organizations focused on foresight, widespread usage by firms and over 18 countries involved in foresight activities (Berze, 2014b). Overall literature findings suggest foresight is widely and at least incrementally effective with a number of impacts in various areas (Calof, Miller, & Jackson, 2012; March, Therond, & Leenhardt, 2012; Meissner, Gokhberg, & Sokolov, 2013) but the extent of this effectiveness, the mechanisms involved, and the specific foresight benefits per type of project needs further research and evidence. For instance, limited literature exists on whether foresight can transform complex situations and if so, under what conditions. Thus, opportunities exist for assessing and increasing foresight’s impact. This dissertation is a contextualized, systematic empirical study that taps into transdisciplinary literature and practice, case studies of how foresight has been used to address specific types of complex problems in Canada, as well as surveys and interviews with foresight experts and participants. This dissertation uses a foresight community scan and a comparative case study approach to provide practical and theoretical benefits to foresight and complex problem area stakeholders. The research focuses on studying the broad interactions of foresight and identifying the impacts of dialogue-based foresight projects on people and the outcomes of complex problems. The dissertation concludes that dialogue-based foresight is a valuable and unique practice for ameliorating complex problems and their consequences. Insights are offered towards dialogue-based foresight’s potential contributions within the context of other efforts directed at humanity’s struggle for survival and global complex problems. These insights can then foster the further development and application of dialogue-based foresight on a global scale to alleviate complex problems and their effects. The dissertation outlines recommendations on key next steps to realize these potential contributions.
Graduate