Academic literature on the topic 'Prescription delivery service'
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Journal articles on the topic "Prescription delivery service"
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Van Gorder, Charles M., Scott H. Yost, Jenna M. Negrelli, Scott H. Anderson, and Carolyn Chew. "Effective Decentralization of a Pharmacy Technician to Facilitate Delivery of Medications Prior to Discharge in a Community Hospital." Journal of Pharmacy Technology 33, no. 4 (April 28, 2017): 123–27. http://dx.doi.org/10.1177/8755122517705398.
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Background: There are many benefits to a well-designed prescription process and delivery service at the time of discharge from the hospital. However, the discharge prescription delivery service in our hospital has historically been infrequently utilized. Objective: To assess the number of patients with prescriptions in hand prior to discharge, the number of prescriptions filled, the duration of time to get discharge prescriptions to the floor, and the motivation patients had for declining the service. Methods: This single-center, quality improvement project was initiated as a pilot program from March through December 2015, utilizing a certified pharmacy technician (CPhT) on a 56-bed cardiovascular floor from Monday through Friday, 9:00 am to 5:30 pm. All patients discharged during the pilot time period were included in the analysis. The CPhT was responsible for collecting, inputting, processing, delivering, and charging for discharge prescriptions. Results: The number of patients utilizing the service increased from an average of 68 to 132 per month, pre- and postintervention, respectively. Total prescriptions increased from 296 preintervention to 456 postintervention per month. Prescription delivery time to the patient was decreased by 28 minutes. Conclusions: The utilization of a decentralized CPhT in a 56-bed cardiology unit at a large community hospital increased both the number of patients and total number of prescriptions filled prior to discharge. Future studies are warranted to evaluate medication interventions at discharge and readmission rates in patients who have prescriptions in hand prior to discharge versus those that do not.
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Ding, Liang, Qiuru She, Fengxian Chen, Zitong Chen, Meifang Jiang, Huasi Huang, Yujin Li, and Chaofeng Liao. "The Internet Hospital Plus Drug Delivery Platform for Health Management During the COVID-19 Pandemic: Observational Study." Journal of Medical Internet Research 22, no. 8 (August 6, 2020): e19678. http://dx.doi.org/10.2196/19678.
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Background Widespread access to the internet has boosted the emergence of online hospitals. A new outpatient service called “internet hospital plus drug delivery” (IHDD) has been developed in China, but little is known about this platform. Objective The aim of this study is to investigate the characteristics, acceptance, and initial impact of IHDD during the outbreak of COVID-19 in a tertiary hospital in South China Methods The total number of and detailed information on online prescriptions during the first 2 months after work resumption were obtained. Patients’ gender, age, residence, associated prescription department, time of prescription, payment, and drug delivery region were included in the analysis. Results A total of 1380 prescriptions were picked up or delivered between March 2 and April 20, 2020. The largest group of patients were 36-59 years old (n=680, 49.3%), followed by the 18-35 years age category (n=573, 41.5%). In total, 39.4% (n=544) of the patients chose to get their medicine by self-pickup, while 60.6% (n=836) preferred to receive their medicine via drug delivery service. The top five online prescription departments were infectious diseases (n=572, 41.4%), nephrology (n=264, 19.1%), endocrinology (n=145, 10.5%), angiocardiopathy (n=107, 7.8%), and neurology (n=42, 3%). Of the 836 delivered prescriptions, 440 (52.6%) were sent to Guangdong Province (including 363 [43.4%] to Shenzhen), and 396 (47.4%) were sent to other provinces in China. Conclusions The IHDD platform is efficient and convenient for various types of patients during the COVID-19 crisis. Although offline visits are essential for patients with severe conditions, IHDD can help to relieve pressure on hospitals by reducing an influx of patients with mild symptoms. Further efforts need to be made to improve the quality and acceptance of IHDD, as well as to regulate and standardize the management of this novel service.
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Murray, John, Jonathan Elms, and Mike Curran. "Examining empathy and responsiveness in a high-service context." International Journal of Retail & Distribution Management 47, no. 12 (December 9, 2019): 1364–78. http://dx.doi.org/10.1108/ijrdm-01-2019-0016.
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Purpose The delivery of high-quality service is critical for the success, or otherwise, of many retailers. However, despite calls to examine the efficacy of the dimensions of quality in different service contexts, it is still largely unknown how dimensions such as empathy and responsiveness interact to determine consumers’ perceptions of service quality. Recent research also suggests that loyalty strategies may not be equally effective across all services contexts. The purpose of this paper is, therefore, to contribute to the service quality literature by providing a better understanding of how marketing strategy is effectively operationalised into improved services and consumer loyalty in physical stores. Design/methodology/approach Consumers from ten stores of one pharmacy retailer were surveyed. The retailer provides high-service levels at present and is examining ways of how to deliver a better quality service to its prescription and non-prescription account holding consumers. By examining consumer loyalties in high-services contexts in pharmacy retailing, the authors also propose how retailers in other sectors can learn to operationalise services quality into increased loyalties. Findings The findings of this research demonstrate that empathy, rather than responsiveness, is more important in a high service delivery context such as pharmacy retailing. Non-prescription account holding and non-store loyal consumers also do not perceive that high service responsiveness is compromised by offering of a highly empathetic (and possibly more time consuming) service by the retailer. Originality/value These findings present specific implications for retailers in the development of consumer loyalty in a high-service context. Moreover, the findings of this research also illustrate how retailers can more effectively target their investments in service design to enhance service quality and consumer loyalty.
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Owen, Cathy, Christopher Tennant, Deslee Jessie, Michael Jones, and Valerie Rutherford. "A Model for Clinical and Educational Psychiatric Service Delivery in Remote Communities." Australian & New Zealand Journal of Psychiatry 33, no. 3 (June 1999): 372–78. http://dx.doi.org/10.1046/j.1440-1614.1999.00578.x.
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Objective: A model of intermittent psychiatric service provision to rural and remote New South Wales communities by metropolitan psychiatrists and mental health professionals has been evaluated. The services provided included peer support to lone mental health and generic health workers, direct psychiatric care to clients in their own environment and skills development education sessions to general health staff and other professionals affiliated with health care (e.g. police and ambulance officers). Method: There were 10 visits of teams made up of a psychiatrist and another mental health professional to six rural and remote locations. Outcomes of the services delivered were examined including clinical services and teaching skills training sessions. Indirect outcome measures included changes to Pharmaceutical Benefits Scheme prescription patterns in areas serviced and data regarding transfer of clients for psychiatric care in regional centres. Difficulties in evaluation are discussed. Results: The feasibility of intermittent service provision was demonstrated. Education packages were well received and a positive change in workers' attitudes toward mental health practice was found. Conclusion: Intermittent psychiatric services in remote settings add value to health care delivery particularly when dovetailed with skills-based education sessions.
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Sari, Chynthia Pradiftha, Okti Ratna Mafruhah, Rizki Nurul Fajria, and Alia Meta. "Evaluasi Pelayanan Resep Berdasarkan Pelaksanaan Standar Kefarmasian di Apotek Tempat Praktik Kerja Profesi Apoteker (PKPA) Kota Yogyakarta." Jurnal Pharmascience 6, no. 1 (March 4, 2019): 18. http://dx.doi.org/10.20527/jps.v6i1.6071.
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ABSTRAK Pemerintah Indonesia menetapkan standar pelayanan kefarmasian di apotek berupa Peraturan Menteri Kesehatan (PMK) Nomor 35 tahun 2014, secara keseluruhan evaluasi terhadap pelayanan kefarmasian di apotek belum mencapai skor maksimal. Pada pelayanan resep kajian administrative dan penyampaian konseling obat jarang dilakukan. Tujuan penelitian ini adalah untuk mengevaluasi pelaksanaan standar kefarmasian dalam pelayanan resep di apotek tempat PKPA wilayah Yogyakarta. Metode penelitian yang digunakan adalah desktiptif observasional dengan rancangan potong lintang melibatkan 4 area apotek diwilayah Yogyakarta dengan total 108 resep yang diamati, 77 resep yang dijadikan sampel penelitian. Pengumpulan data dilakukan dengan mengisi lembar observasi, dan wawancara dengan apoteker pengelola apotek sejumlah 10 apoteker dan 11 TTK (tenaga teknis kefarmasian). Data hasil lembar observasi dianalisis dengan statistik deskriptif menggunakan Microsoft Excel, kemudian disimpulkan dalam bentuk persentase. Hasil penelitian menunjukkan, dalam melakukan pelayananan resep berupa pengkajian resep, peracikan dan pengemasan obat, serta penyerahan obat di tempat PKPA dilakukan oleh apoteker dan TTK, dengan rincian persentase rata-rata pengkajian resep oleh apoteker (77,84%) dan TTK (22,16%), peracikan dan pengemasan 64,99% dilakukan apoteker dan 35,01% dilakukan TTK, penyerahan obat 67,19% dilakukan apoteker dan 32,81% dilakukan TTK. Pelaksanaan standar kefarmasian dalam melakukan pelayanan resep terdapat aspek yang tidak dilakukan terkait pemeriksaan data (berat badan, tinggi badan, riwayat keluarga, riwayat penyakit, riwayat pengobatan, dan alergi) dan pemberian informasi obat (efek samping obat, cara penyimpanan, makanan dan minumamn yang harus dihindari). Kata Kunci: Standar pelayananan Kefarmasian, evaluasi pelayanan resep, apotekABSTRACT The Indonesian government has set a pharmaceutical service standard in the pharmacy in the form of Minister of Health Regulation (PMK) Number 35 of 2014, as a whole the evaluation of pharmacy services at the pharmacy has not yet reached the maximum score. In prescription services administrative studies and delivery of drug counseling are rarely done. The purpose of this study was to evaluate the implementation of pharmaceutical standards in prescription services at the PKPA place in Yogyakarta. The research method used was observational desktiptif with a cross-sectional design involving 4 pharmacy areas in the Yogyakarta region with a total of 108 prescriptions observed, 77 prescriptions being used as research samples. Data collection was carried out by filling out the observation sheet, and interviewing pharmacists managing pharmacies with 10 pharmacists and 11 TTK (pharmaceutical technical personnel). Data from the observation sheet were analyzed by descriptive statistics using Microsoft Excel, then concluded in the form of a percentage. The results showed, in conducting prescription services in the form of prescription studies, compounding and packaging of drugs, and the delivery of drugs at the PKPA site conducted by pharmacists and TTK, with a detailed percentage of prescription studies by pharmacists (77.84%) and TTK (22, 16%), compounding and packaging 64.99% were carried out by pharmacists and 35.01% were performed TTK, drug delivery 67.19% was carried out by pharmacists and 32.81% were carried out TTK. The implementation of pharmaceutical standards in prescribing services contained aspects that were not carried out related to examining data (weight, height, family history, disease history, medical history, and allergies) and providing drug information (drug side effects, methods of storing, food and drinking). must be avoided). Keyword: Pharmaceutical service standards, prescription service evaluation, pharmacy
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Dhavalshankh, Archana G., Vikram A. Rajadnya, and Kedar L. Patil. "Prescription auditing: an important tool for sensitization of resident doctors for rationale prescription and utilization of drug." International Journal of Basic & Clinical Pharmacology 8, no. 10 (September 25, 2019): 2237. http://dx.doi.org/10.18203/2319-2003.ijbcp20194263.
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Background: The main objective of the Maharashtra Health Systems Development Project (MHSDP) is to enhance the quality of care by improving health care; in the hospitals, in the state. Improvement in the prescribing practice of resident doctors working in the hospitals is one of the initiatives taken up, to improve the rationalizing service delivery. A prescription audit may become an important tool for sensitizing resident doctors for rational prescription and utilization of drug.Methods: An observational study was carried out during the period of March 2017 to May 2017 in tertiary care teaching hospital, Kolhapur. Total 247 first prescriptions written by resident for in-door-patient department were collected, scrutinized and analysed. Prescriptions were evaluated for completeness of prescription format while legibility was graded. Prescriptions were also analysed as per World Health Organization prescribing indicators.Results: In study 247 prescriptions with 1091 drugs with average 4.42% drugs per prescription, 49.8 % prescriptions wrote the drugs by generic name. We found that 44.1 % prescriptions written with drugs included in essential medicines list while antibiotics prescribed were 27.1%. In prescription format 34% had incorrect dosage, 67% of prescriptions omitted the duration of treatment. Direction for drug use was not mentioned in 25% of prescriptions. Weight was not mentioned on any prescriptions even for paediatric group.Conclusions: Through prescription auditing, sensitizing resident doctors for rational prescription and utilization of drug can be done to achieve the goal of the MHSDP of enhancing the quality of care by improving health care; in the hospitals, in the state.
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Hoang, Huy T., Dorsa Saghira, Mary Finch, and Jeff Fortner. "Evaluating COVID-19’s Impact on Patient Access to Care in the Community Pharmacy Setting." INNOVATIONS in pharmacy 13, no. 4 (December 29, 2022): 17. http://dx.doi.org/10.24926/iip.v13i4.4959.
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Introduction: Community pharmacies across the country have been adapting the ways their patients receive medications and prescription information during the COVID-19 pandemic. In order to reduce the risk of COVID-19 infection, the CDC encouraged patients to use pharmacy drive-throughs, curbside pickup, or home delivery services to obtain medications. This research study is one of the first studies to analyze how patients utilize and access Medication Management Services (MMS) in the community pharmacy setting during the COVID-19 pandemic. Objective: To evaluate changes to patients’ utilization of Medication Management Services in the community pharmacy setting during the COVID-19 pandemic. Methods: Eligible patients included persons 18 years old and older, and currently taking at least (1) chronic prescription medication in the last three months. Pharmacists were excluded from the study. Telephonic or video interviews were conducted with patients from community pharmacy settings. Descriptive statistics were used to summarize patient characteristics and responses to select interview questions. A qualitative thematic analysis was conducted with data collected from open-ended interview questions. Results: Thirty-five patients participated in interviews. Patients reported increased use of telehealth and technology, increases in quantity or days supply of medications, initiation of mail delivery services, and curbside pick-up. Five (14.3%) patients used telehealth or increased their technology usage due to the pandemic. Seven (20%) patients reported they were more proactive in refilling their medications. Eleven (31.4%) patients indicated they were currently using a prescription delivery service and were likely to continue the service. On the contrary, five (14.3%) patients experienced decreased healthcare professional interactions, while 3 (8.6%) patients encountered slowed pharmacy processing and 2 (5.7%) faced technology barriers. However, 58% of patients reported no changes to the way they utilized MMS during COVID-19. Conclusion: Like many other healthcare providers, the COVID-19 pandemic caused a shift in how community pharmacies care for the patients they serve. This study identified various changes in how the pandemic impacted the way patients accessed and utilized community pharmacy services. These findings can serve to inform community pharmacies on how to best serve their patients during this and future pandemic.
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Fiorentine, Robert. "Beyond Equity in the Delivery of Alcohol and Drug Abuse Treatment Services." Journal of Drug Issues 23, no. 4 (October 1993): 559–77. http://dx.doi.org/10.1177/002204269302300401.
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Equity in service utilization has become an important policy goal of federally-, state-, and locally-funded alcohol and drug treatment programs. A number of conceptual and methodological issues surrounding equity, including its strengths and limitations as a policy goal, are addressed. Among the many issues discussed is the observation that inequity in service utilization carries evaluative connotations in that a service system is likely to be judged as unsatisfactory, inadequate, or inappropriate when the inequity is modest, and as morally reprehensible when the inequity is significant. Violation of the norm of equity is a prescription for institutional reform and political action. On the other hand, policies that would increase the equity in service utilization may be incompatible with the goal of “service on demand” and they may have no consequent effect of increasing service efficacy. Moreover, there are some arrangements in which maintaining or even increasing inequity would be cost-effective. Other methodological, conceptual and policy-related issues are addressed.
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Guhl, Dennis, Katharina E. Blankart, and Tom Stargardt. "Service quality and perceived customer value in community pharmacies." Health Services Management Research 32, no. 1 (April 3, 2018): 36–48. http://dx.doi.org/10.1177/0951484818761730.
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A patient’s perception of the service provided by a health care provider is essential for the successful delivery of health care. This study examines the value created by community pharmacies—defined as perceived customer value—in the prescription drug market through varying elements of service quality. We develop a path model that describes the relationship between service elements and perceived customer value. We then analyze the effect of perceived customer value on customer satisfaction and loyalty. We use data obtained from 289 standardized interviews on respondents’ prescription fill in the last six months in Germany. The service elements personal interaction (path coefficient: 0.31), physical aspect (0.12), store policy (0.24), and availability (0.1) have a positive significant effect on perceived customer value. Consultation and reliability have no significant influence. We further find a strong positive interdependency between perceived customer value, customer satisfaction (0.75), and customer loyalty (0.71). Thus, pharmacies may enhance customer satisfaction and loyalty if they consider the customer perspective and focus on the relevant service elements. To enhance benefit, personal interaction appears to be most important to address appropriately.
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Latter, Sue, Natasha Campling, Jacqueline Birtwistle, Alison Richardson, Michael I. Bennett, David Meads, Alison Blenkinsopp, et al. "Patient and carer access to medicines at end of life: the ActMed mixed-methods study." Health and Social Care Delivery Research 10, no. 20 (July 2022): 1–208. http://dx.doi.org/10.3310/fiqe5189.
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Background Patient access to medicines at home during the last 12 months of life is critical for effective symptom control, prevention of distress and unplanned admission to hospital. The limited evidence suggested problems with different components of service delivery and, to the best of our knowledge, the impact of innovations in end-of-life service delivery has remained unevaluated. Objective To provide an evaluation of patient and carer access to medicines at end of life within the context of models of service delivery. Design and data sources The study used a multiphase mixed-methods design, comprising (1) a systematic literature review; (2) an online questionnaire survey of health-care professionals delivering end-of-life care; (3) evaluative mixed-method case studies of service delivery models, including cost and cost-effectiveness analysis; (4) interviews with community pharmacists and pharmaceutical wholesalers and distributors; and (5) an expert consensus-building workshop. Setting Community and primary care end-of-life services in England. Participants Health-care professionals delivering end-of-life care and patients living at home in the last 12 months of life and their carers. Results A systematic review identified a lack of evidence on service delivery models and patient experiences of accessing medicines at end of life. A total of 1327 health-care professionals completed an online survey. The findings showed that general practitioners remain a predominant route for patients to access prescriptions, but nurses and primary care-based pharmacists are also actively contributing. However, only 42% of clinical nurse specialists and 27% of community nurses were trained as prescribers. The majority (58%) of prescribing nurses and pharmacists did not have access to an electronic prescribing system. Health-care professionals’ satisfaction with access to shared patient records to facilitate medicines access was low, with 39% of health-care professionals either not at all or only slightly satisfied. Respondents perceived that there would be a significant improvement in pain control if access to medicines was greater. Case studies (n = 4) highlighted differences in speed and ease of access to medicines between service delivery models. Health-care professionals’ co-ordination facilitated the access process. The work of co-ordination was frequently burdensome, for example because general practitioner services were hard to access or because the stock of community pharmacy medicines was unreliable. Prescription cost differentials between services were substantial when accounting for the eligible population over the medium term. The supply chain generally ensured stocks of palliative medicines, but this was underpinned by onerous work by community pharmacists navigating multiple complex systems and wholesaler interfaces. Limitations Patient records lacked sufficient detail for timelines to be constructed. Commissioners of community pharmacy services and wholesalers and distributors were difficult to recruit. Conclusions Accessing medicines required considerable co-ordination work. Delays in access were linked to service delivery models that were over-reliant on general practitioners prescribing, unreliable stocks of community pharmacy medicines and clinical nurse specialists’ lack of access to electronic prescribing. Key issues were relationships and team integration, diversifying the prescriber workforce, access to shared records and improved community pharmacy stock. Future work Further research should consider policy and practice action for nursing and pharmacy services to fulfil their potential to help patients access medicines, together with attention to improving co-ordination and shared electronic records across professional service interfaces. Study registration This study is registered as CRD42017083563 and the trial is registered as ISRCTN12762104. Funding This project was funded by the National Institute for Health and Care Research (NIHR) Health and Social Care Delivery Research programme and will be published in full in Health and Social Care Delivery Research; Vol. 10, No. 20. See the NIHR Journals Library website for further project information.
Dissertations / Theses on the topic "Prescription delivery service"
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Johnsrud, Michael Thomas. "An analysis of the utilization of and payments for prescription drugs and related health care services for Medicaid clients in health maintenance organization (HMO) and primary care case management (PCCM) health care delivery systems in Texas /." Digital version accessible at:, 1998. http://wwwlib.umi.com/cr/utexas/main.
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HUNG, TUAN, and 洪端. "A study on the Service Innovation Model of Prescription Home Delivery Pharmacy." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/z2fk55.
Full textBooks on the topic "Prescription delivery service"
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Lesko, Matthew. Free health care, free medical information and free prescription drugs. Kensington, MD: Information USA, 1995.
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author, Weinstein James N., ed. Unraveled: Prescriptions to repair a broken health care system. North Charleston, S.C: CreateSpace Independent Publishing Platform, 2016.
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MacKinnon, Neil J. (Neil John), 1971-, ed. Take as directed: Your prescription for safe health care in Canada. Toronto: ECW Press, 2010.
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Rachlis, Michael. Prescription for excellence: How innovation is saving Canada's health care system. Toronto: HarperCollins, 2004.
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Rachlis, Michael. Prescription for excellence: How innovation is saving Canada's health care system. Toronto: HarperPerennialCanada, 2004.
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Rachlis, Michael. Prescription for excellence: How innovation is saving Canada's health care system. Toronto, ON: HarperCollins, 2004.
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Reforming health care: A market prescription : a statement by the Research and Policy Committee of the Committee for Economic Development. New York, NY: Committee for Economic Development, 1987.
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United States. Congress. Senate. A bill to amend title XVIII of the Social Security Act to deliver a meaningful benefit and lower prescription drug prices under the Medicare program. Washington, D.C: U.S. G.P.O., 2007.
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Office, General Accounting. VA health care: Laundry service operations and costs : report to the Chairman, Subcommittee on Oversight and Investigations, Committee on Veterans' Affairs, House of Representatives. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1999.
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Office, General Accounting. VA health care: Effects of facility realignment on construction needs are unknown : report to the Chairman, Subcommittee on Hospitals and Health Care, Committee on Veterans' Affairs, House of Representatives. Washington, D.C: The Office, 1995.
Find full textBook chapters on the topic "Prescription delivery service"
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Singla, Rohit, and Christopher Nguan. "Service Robots in Healthcare Settings." In Advances in Service Robots [Working Title]. IntechOpen, 2022. http://dx.doi.org/10.5772/intechopen.104640.
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Robots will play a part in all aspects of healthcare. The presence of service robots in healthcare demands special attention, whether it is in the automation of menial labour, prescription distribution, or offering comfort. In this chapter, we examine the several applications of healthcare-oriented robots in the acute, ambulatory and at-home settings. We discuss the role of robotics in reducing environmental dangers, as well as at the patient’s bedside and in the operating room, in the acute setting. We examine how robotics can protect and scale up healthcare services in the ambulatory setting. Finally, in the at-home scenario, we look at how robots can be employed for both rural/remote healthcare delivery and home-based care. In addition to assessing the current state of robotics at the interface of healthcare delivery, we describe critical problems for the future where such technology will be ubiquitous. Patients, health care workers, institutions, insurance companies, and governments will realize that service robots will deliver significant benefits in the future in terms of leverage and cost savings, while maintaining or improving access, equity, and high-quality health care.
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Crome, Ilana, and Rahul (Tony) Rao. "Older people with substance problems." In Oxford Textbook of Geriatric Medicine, 1065–70. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780198701590.003.0138.
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Not only is the number of older people in our society is increasing, but their use of substances is rising. All substances should be considered (i.e. alcohol, tobacco, polypharmacy, illicit drugs, over-the-counter medication, substances obtained over the internet, and misuse of prescription drugs). Associated mental health and physical health difficulties need to be viewed in light of the combination of substances and interactions with clinical conditions. The service delivery system is unprepared partly due to an invisible epidemic fuelled by numerous factors including ageism, denial, stereotypes, and non-specific symptoms. A thorough ongoing routine assessment of substance use is the keystone of a treatment management plan. Older people willing to be engaged in a multidisciplinary team treatment do have capacity to change, and outcomes are at least was positive as their young adult counterpart. There are gaps about treatment prevalence, the facilitators and barriers to treatment, including comorbid conditions.
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Muhammad, Shahid, Hooman Safaei, and Tariq Muhammad. "Pharmacy Technology to Better Public Health." In Research Anthology on Public Health Services, Policies, and Education, 546–64. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-8960-1.ch024.
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Healthcare access and delivery faces significant global and local challenges. This article aimed to explore the public's use of pharmacy services and aimed to obtain 200 completed surveys across eight districts of Bristol, UK, from non-registered pharmacy premises. Respondents reported as follows: 1) ability to order a repeat prescription (79.47%), 2) ability to collect a repeat prescription (72.63%), 3) ability to collect an acute prescription (66.84%), ability to purchase over the counter (OTC) medicines (59.79%), 4) followed by asking for specific advice on prescription medicines (48.42%), and 5) minor ailments (44.15%). Respondents had used the pharmacy at least once for collecting a repeat prescription for a routine medication (59.47%) or acute prescription (55.79%) and for buying OTC medicines (47.89%). Majority of respondents never approached a community pharmacist to specifically ask advice on medicines (51.32%). Participants had not ever approached a community pharmacist for minor ailment/health advice (71.58%).
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Gutiérrez, Elena Valentina, Sebastian Cortés Zapata, and Juan Sebastián Jaén. "Assessment of Logistics Capabilities Maturity of Home Healthcare Providers." In Advances in Logistics, Operations, and Management Science, 121–42. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-8160-4.ch006.
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In home healthcare (HHC) services, patients receive coordinated medical care at home based on previous medical prescriptions. Given geographical dispersion of patients and medical staff within an urban area, the design, provision, and control of HHC service delivery imply a set of complex logistics capabilities that impact service quality. Consequently, the maturity of such capabilities is a key factor to guarantee that patients receive the prescribed medical attention, by the right medical staff, at the right time, and at the right place. Thereby, this chapter presents and assessment of the logistics capabilities maturity of HHC providers certified by the Ministry of Health and Social Protection to provide HHC services in the metropolitan area of the second largest city in Colombia. Results show that an average maturity level of 3.2/5.0 for logistics processes, and 4.0/5.0 for service processes, evidence the need to improve service delivery.
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Egea, José Manuel Ortega. "Physicians’ Acceptance of E-Health." In Encyclopedia of Cyber Behavior, 634–48. IGI Global, 2012. http://dx.doi.org/10.4018/978-1-4666-0315-8.ch054.
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Physicians’ acceptance of e-health refers to physicians’ voluntary or intended use of e-health services or applications—defined as ‘‘health services and information delivered or enhanced through the Internet and related technologies” (Eysenbach, 2001). Physicians exert a crucial influence on the successful diffusion and implementation of health information technology, largely because of their service-generating role in health care. Drawing on the Technology Acceptance Model—TAM (Davis, Bagozzi, & Warshaw, 1989) and its extended/adapted versions, empirical evidence has accumulated to suggest the importance of cognitive instrumental processes—especially usefulness perceptions—in accounting for physicians’ acceptance of e-health. This chapter discusses physicians’ acceptance of four e-health applications: (1) Electronic prescriptions—i.e., IT-based management and automation of drug prescriptions; (2) EHCR systems—viewed as IT systems for electronic recording and storage of patient information; (3) Patient-physician and physician-physician online communication; and (iv) Telemonitoring applications—i.e., IT systems enabling remote monitoring of patients.
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Coe, Larry R. "Five Small Secrets to Systems Success." In Advances in Computer and Electrical Engineering, 14–27. IGI Global, 2001. http://dx.doi.org/10.4018/978-1-930708-04-4.ch003.
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A pervasive theme today regarding the performance of new systems is “many systems are technical successes, but organizational failures.” Systems that are well designed often fail to meet user expectations at implementation. This chapter details and analyzes the implementation of a major operations support system at a large U.S. firm that fits this theme. Measurements (of success) from a quasi-experiment are used to accurately measure user performance and user expectations pre- and post-system implementation. These measurements offer solid proof that the system achieved key user defined objectives. ... And yet, the system is widely viewed as a failure. This chapter highlights the "organizational chaos" that "technically successful" systems often cause in user organizations when the Systems Delivery process (how systems are delivered to users) is ineffectual. In effect, systems are dropped off at the users' doorsteps. A prescriptive model using five key guidelines is proposed for effective management of the Systems Delivery process. These five relatively small secrets can save corporations millions in investment dollars, reduce negative impacts to customer service, and enhance employee morale and systems acceptance.
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Brack, Graham, Penny Franklin, and Jill Caldwell. "The Nurse’s Role in Promoting Concordance." In Medicines management for nursing practice. Oxford University Press, 2013. http://dx.doi.org/10.1093/oso/9780199697878.003.0015.
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● To support an understanding of the theory of concordance ● Working in partnership with your patient, to relate this knowledge to the achievement of concordance in the consultation process. The NMC code states that when caring for your patient: you must work with others to protect and promote the health and wellbeing of those in your care, their families and carers, and the wider community (NMC, 2008). In the past, nurses would give medicines to patients, and the patients would usually do as they were told and take the medicine without questioning the doctor or health professional. The word used to explain this interaction in the world of medicines management is compliance. This term originates from a traditional biomedical model of care where the patient is viewed as a list of symptoms and it implies that in the act of giving medicines nurses were doing something active to treat the patient’s illness and symptoms. It also implies that the patient was receiving medicines from the nurse; the act of receiving is a passive concept whereby the patient is having something done to them. If they passively followed the instructions that they had been given and took their medicines correctly, then they would get better. The traditional biomedical model of compliance has not proved very effective in terms of patient treatment. If the patient is not given reasons why their treatment is important, or feels that they have not been involved in the decision, the common result is non-compliance. Sometimes this is intentional (the patient decides not to take their medication), and sometimes unintentional (the patient does not know what they need to take, or when). This has cost implications for the National Health Service. If prescribed drugs, often paid for by the NHS, remain unused the patient’s illness may not improve, resulting in the supply of another prescription (or other treatment) that might have been avoided if they had taken the medicine which was initially prescribed. Indeed the World Health Organization identified that less than 50% of patients adhere to their medicines’ regimens (WHO 2003). An American study identified that 33–69% of hospital admissions with ensuing expense to health care delivery are due to poor adherence to medication (Osterberg and Blaschke, 2005).
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Srinivasan, Jayakanth, and Christopher Ivany. "Building Analytics Capabilities to Support Decision Making." In Helping Soldiers Heal, 74–84. Cornell University Press, 2021. http://dx.doi.org/10.7591/cornell/9781501760501.003.0006.
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This chapter assesses how analytics, the systematic application of mathematics and computer science techniques to find meaningful patterns in data, is now being employed to enable better decision making in the delivery and management of mental health care services. Prior to 2012, US Army hospitals conducted their own analytics because so little was performed at the system level and made available to local facilities. The Behavioral Health Service Line led an extensive process to correct errors in the source data, making the information more reliable at the system level. It then developed tools that integrated the Army's information technology systems to answer three key questions: How well are we using our existing providers (clinician productivity assessment)? How many providers do we need (prescriptive capacity planning)? Is the care provided effective (clinical care effectiveness)? These tools form the basis of the digital infrastructure that today supports the Army's learning behavioral health system.
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Alpuim, Ana, Marisa Esteves, Sónia Pereira, and Manuel Filipe Santos. "Monitoring Time Consumption in Complementary Diagnostic and Therapeutic Procedure Requests." In Applying Business Intelligence to Clinical and Healthcare Organizations, 208–40. IGI Global, 2016. http://dx.doi.org/10.4018/978-1-4666-9882-6.ch011.
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Over the years, information technologies and computer applications have been widespread amongst all fields, including healthcare. The main goal of these organizations is focused on providing quality health services to their patients, ensuring the provision of quality services. Therefore, decisions have to be made quickly and effectively. Thus, the increased use of information technologies in healthcare has been helping the decision-making process, improving the quality of their services. For an example, the insertion of Business Intelligence (BI) tools in healthcare environments has been recently used to improve healthcare delivery. It is based on the analysis of data in order to provide useful information. BI tools assist managers and health professionals through decision-making, since they allow the manipulation and analysis of data in order to extract knowledge. This work aims to study and analyze the time that physicians take to prescribe medical exams in Centro Hospitalar do Porto (CHP), though BI tools. The main concern is to identify the physicians who take more time than average to prescribe complementary means of diagnosis and treatment, making it possible to identify and understand the reason why it occurs. To discover these outliners, a BI platform was developed using the Pentaho Community. This platform presents means to represent information through tables and graphs that facilitate the analysis of information and the knowledge extraction. This information will be useful to represent knowledge concerning not only the prescription system (auditing it) but also its users. The platform evaluates the time prescription, by specialty and physician, which can afterwards be applied in the decision-making process. This platform enables the identification of measures to unravel the time differences that some physicians exhibit, in order to, subsequently, improve the whole process of electronic medical prescription.
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Hjalager, Anne-Mette, Kaarina Tervo-Kankare, Anja Tuohino, and Henna Konu. "Robust Innovation Anchors in Rural Wellbeing Tourism." In Global Dynamics in Travel, Tourism, and Hospitality, 148–62. IGI Global, 2016. http://dx.doi.org/10.4018/978-1-5225-0201-2.ch009.
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Innovation in tourism does not take place in a vacuum. Innovators find inspiration from many sources. This article identifies ten innovation anchors, e.g. critical trends that can guide the long-term innovation activity and lead to fundamentally new products, services, delivery mechanisms, organizational models, means of collaboration etc. Innovation anchors are robust as they are found persistently in the recent scholarly literature and appear on a consistent base in business related evidence. Rural wellbeing tourism is area of inquiry. The study reveals that innovation, in the future, can take further advantage of the following: 1) Towards a holistic wellbeing, 2) Connecting with nature and its resources, 3) Altruism included, 4) The rural as a medical prescription, 5) Work-life balance, 6) Wellbeing diversification the rural way, 7) Taking advantage of the climate squeeze, 8) Opening the digital channels, 9) A new puritanism rural style, and 10) The gear dimension.
Conference papers on the topic "Prescription delivery service"
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Graham, Myfanwy, Elianne Renaud, Catherine Lucas, Jennifer Schneider, and Jennifer Martin. "Medicinal cannabis prescribing guidance documents: An evidence-based, best-practice framework based on the New South Wales experience." In 2022 Annual Scientific Meeting of the Research Society on Marijuana. Research Society on Marijuana, 2022. http://dx.doi.org/10.26828/cannabis.2022.02.000.51.
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Introduction: In 2018, the Australian Centre for Cannabinoid Clinical and Research Excellence (ACRE), a National Health and Medical Research Council (NHMRC) Centre of Research Excellence was funded to develop a suite of state-wide medicinal cannabis prescribing guidance documents. At this time, regulatory changes in Australia were enabling broader access to medicinal cannabis in a medical model. The initiative funded through the New South Wales (NSW) Government’s Clinical Cannabis Medicines Program enabled the development of practical resources to support NSW medical practitioners in prescribing medicinal cannabis to patients for conditions where cannabinoids are perceived to have some benefit. Aim: To provide interim guidance to support medical practitioners in the prescription of medicinal cannabis where they are perceived to have potential benefit. Methods: A team of clinical pharmacologists, pharmacists and clinicians collaborated in the development of the first tranche of prescribing guidance documents. The suite of six medicinal cannabis prescribing guidance documents covered the most common indications for which prescriptions for medicinal cannabis were being sought by NSW patients: dementia; anorexia and cachexia; nausea; chemotherapy-induced nausea and vomiting; spasticity; and chronic non-cancer pain. In 2019, the draft guidance documents underwent a comprehensive review and consultation process involving fifty key stakeholders before publication. Results: The ACRE medicinal cannabis prescribing guidance documents have been widely adopted, both in NSW and around the world. The prescribing guidance documents are now recommended as a health professional educational resource by the Australian national medicines regulator the Therapeutic Goods Administration and state health departments. The prescribing guidance on epilepsy from the second tranche of guidance documents has recently been published in the British Journal of Clinical Pharmacology. National medicinal cannabis prescribing pattern data and enquiries to the first-of-kind, state-government funded medicinal cannabis advisory service for medical practitioners informed the themes of the second tranche of six medicinal cannabis prescribing guidance documents being developed in 2022. Conclusions: ACRE medicinal cannabis prescribing guidance documents delivered interim guidance to Australian medical practitioners on the evidence-based and best-practice prescription of medicinal cannabis. Prescribing guidance document themes align with Australian medicinal cannabis prescribing patterns and areas where medical practitioners are seeking further information and advice. It is anticipated that the prescribing guidance documents will be updated periodically as further evidence becomes available. Acknowledgements: NSW Government through the NSW Clinical Cannabis Medicines Program supported development of the NSW Cannabis Medicines Prescribing Guidance. ACRE was established and is funded through the National Health and Medical Research Council Centres of Research Excellence scheme.
Reports on the topic "Prescription delivery service"
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Testing strategies to improve access to emergency contraception pills: Prescription vs. prophylactic distribution. Population Council, 1999. http://dx.doi.org/10.31899/rh1999.1009.
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This report is the second in a series of research summaries produced in connection with the operations research project “Enhancing Access to Family Planning Services through the Introduction of Emergency Contraception.” Launched in September 1997, the project explores the many issues surrounding the introduction and delivery of emergency contraception services in a developing country context. The study described in this report compares two different approaches to overcoming barriers that prevent women from accessing emergency contraception during the 72-hour period when the first dosage of emergency contraception pills (ECPs) must be taken. In one approach, new family planning (FP) acceptors were given a pack of ECPs for later use in the event of method failure, rape, or unprotected sex. In the other approach, acceptors were given an advanced prescription which, if necessary, could be redeemed for an actual pack of ECPs at participating health centers. Implemented at four public-sector clinics in Lusaka, Zambia, the strategies are compared in terms of their effectiveness at communicating appropriate information on emergency contraception; reducing wastage of ECPs; facilitating timely access to emergency contraception; and limiting use of emergency contraception for emergencies only.