Journal articles: 'Postal service'

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Tierney, John T., and Douglas K. Adie. "Postal Service." Communication Booknotes 20, no. 5 (September 1989): 71–72. http://dx.doi.org/10.1080/10948008909488101.

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Максимова, Марина, and Елена Суфиянова. "PURCHASE OF SERVICES OF THE POSTAL COMMUNICATIONS AS THE SERVICES RELATING TO THE FIELD OF NATURAL MONOPOLIES." Bulletin of the Institute of Law of the Bashkir State University 1, no. 1 (January 1, 2018): 33–39. http://dx.doi.org/10.33184/vest-law-bsu-2018.1.4.

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The article studies the market of postal communications services, including postal service and the reason for purchasing from a sole postal service provider. The authors come to conclusion that there is no one-upmanship in the market of postal services.

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Skačkauskienė, Ilona, Rolandas Drejeris, Laima Okunevičiūtė Neverauskienė, and Rasa Zabarauskaitė. "STRUCTURAL CHANGES OF LITHUANIAN POSTAL SERVICES: POSSIBILITIES OF PENETRATION." Ekonomika 93, no. 2 (January 1, 2014): 98–115. http://dx.doi.org/10.15388/ekon.2014.2.3544.

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Abstract. The authors analyse the Lithuanian postal service market which has become open for competition since 2013, after the Law Amending the Postal Law coming into force. The main objective of the article is to identify characteristics of the Lithuanian postal service market and to formulate market penetration proposals for new entrants. The main methods employed in the article are a comparative analysis of statistical data and a sociological survey. The article starts with the literature review on the topic, the identification of major postal service providers in Lithuania, and the analysis of their key performance indicators. This section is followed by a sociological survey and an analysis of customer comments found in the online Public Register of Legal Entities aimed at identifying the shortages of the Lithuanian postal service market and fomulating proposals how to improve the quality of postal services in Lithuania. Findings of the survey suggest that the concentration of efforts on service provision to legal entities, flexibility of service prices and service quality higher than that of competitors constitute the key factors for market penetration and gaining competitive advantages.Key words: postal service, market, the quality of postal and courier services, key factors for market penetration

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Kowalik, Kamila. "The role of safety in service quality in the opinion of traditional and digital customers of postal service." Production Engineering Archives 26, no. 1 (March 1, 2020): 1–4. http://dx.doi.org/10.30657/pea.2020.26.01.

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AbstractOne of the factors allowing to shape safety and quality of a postal service is an opinion of its customer. In the following paper, the analysis of the impact of a customer’s perception of safety on the service quality assessment has been presented. Research results presented in the paper refer to opinions of traditional and digital customers of postal services. The presented analysis is enriched by a theoretical framework of service quality, the explanation of the concept of safety, and a complementary characteristics of traditional and digital postal services. Afterwards, safety attributes of the postal services have been proposed, explained and highlighted. Subsequently, the results presented in the paper refer to the validity of particular chosen safety attributes of postal services.

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Yu, Hao, Xu Sun, Wei Deng Solvang, and Gilbert Laporte. "Solving a Real-World Urban Postal Service System Redesign Problem." Scientific Programming 2021 (May 27, 2021): 1–17. http://dx.doi.org/10.1155/2021/3058472.

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Due to recent technological advancements, more diversified customer demand, and increasingly harder competition, traditional postal service systems have experienced significant changes all over the world. In Norway, through a strategic reform called post-in-shop, undertaken in 2013, most postal services are now provided at postal service counters located in retailer stores in order to improve accessibility, operational efficiency, and cost-effectiveness. This has led to a complex decision-making problem for the redesign of urban postal service networks across the country. In this paper, a two-stage method is proposed to solve a real-world urban postal service network redesign problem. First, two location models are employed to determine the optimal locations of postal service counters. In the second stage, a simulation model is built to evaluate the urban postal service system with different location and demand allocation plans under a realistic and stochastic environment. Among other insights, our results show that the proposed two-stage method can be used to effectively improve the accessibility of postal service networks by making optimal location-allocation decisions.

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Gracin, Josip, and Antun Stipetić. "Designing Postal Network Units." PROMET - Traffic&Transportation 21, no. 6 (March 2, 2012): 387–94. http://dx.doi.org/10.7307/ptt.v21i6.255.

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The existing postal infrastructure cannot efficiently support the requirements of new technologies and the supply of services on the open market of postal services. Post offices do not meet the new needs, therefore requiring an adjustment to new traffic and service requirements. The functioning of the postal system in the Republic of Croatia was carried out in order to adjust the functional equipment of the system to the introduction of the new technologies and services. At the same time a requirement was set to the public postal operator for more efficient performing of the universal postal service. Based on the analyses of the postal system functioning, a modular procedure of designing the postal network units was proposed and it provides the possibility of adjustment to the new technological, organizational and safety requirements of the postal system. KEY WORDS: postal units, module designing, postal traffic efficiency

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Toledano, Joëlle. "Quel devenir pour le service public postal : une grille d'analyse." Sociétés contemporaines 32, no. 4 (November 1, 1998): 73–95. http://dx.doi.org/10.3917/soco.p1998.32n1.0073.

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Résumé RÉSUMÉ: L’ambition de l’article est de proposer des éléments d’appréciation sur l’avenir du service public postal après l’adoption par l’Europe des Quinze d’une directive. Le secteur postal a beaucoup changé depuis quinze ans. Le texte commence par une grille de lecture économique des éléments structurants de l’activité postale. Puis, il présente un panorama institutionnel des entreprises et de la réglementation en Europe. Ensuite, il revient sur la directive postale, ses principes et ses limites. Le débat européen des années à venir va de nouveau porter sur le développement d’un processus harmonisé de libéralisation. L’article constate l’insuffisance d’études approfondies sur les conséquences qui pourraient en résulter; en particulier, les délais retenus risquent d’empêcher la prise en compte des leçons à retirer des libéralisations en cours.

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Биргер, Евгений, and Evgeniy Birger. "On creating an advanced postal address space." Services in Russia and abroad 8, no. 4 (June 26, 2014): 159–64. http://dx.doi.org/10.12737/4861.

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The primary function of a postal system is to create and to service a national postal area which, according to the Treaty of Bern, is integrated into the Universal Postal Union. The term refers to a total of postal addresses serviced by the national universal postal service. However, until recently, the concept of “address”, particularly “postal address”, has not been legitimized within Russian regulatory and legal framework despite its importance for all the sphere of activity, especially for relationship at law.

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Syarifuddin, Andi, H. Syahnur Said, H. Annas Plyriadi, and Hj Rastina Kalla. "Effect of Service Quality and Corporate Image Satisfaction and Loyalty of Post Service Users in Regional X Sulawesi and Maluku." IRA-International Journal of Management & Social Sciences (ISSN 2455-2267) 10, no. 2 (March 3, 2018): 74. http://dx.doi.org/10.21013/jmss.v10.n2.p2.

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<p>The purpose of this study is to analyze the influence of service quality and corporate image directly to the satisfaction of postal service users, to analyze the influence of service quality and corporate image directly to the loyalty of postal service users, to analyze the direct effect of satisfaction on postal service user loyalty, and to analyze the quality services and corporate image indirectly through the satisfaction of postal service user loyalty. The research was conducted at Regional Post Office X Sulawesi and Maluku with a population of 5,540 people and a sample of 277 respondents based on quota sampling method 5%. The data of the questionnaire was analyzed using Structural Equation Model using AMOS 18 assistance. The result of the research found that the service quality and the corporate image directly had a positive and significant effect on the satisfaction and loyalty of the postal service users in Regional X Sulawesi and Maluku. Indirectly the image of the company through satisfaction has a positive and insignificant effect on the loyalty of postal service users in Regional X Sulawesi and Maluku, it means that the satisfaction of the postal service users as the intermediate variable cannot be the mediating variable on the influence of corporate image in increasing the loyalty of the postal service users. The overall influence seen from the total effect of the greatest effect is the satisfaction on the loyalty of postal service users, meaning that the higher the customer satisfaction on the service received, the more growing the level of loyalty to use the postal service.</p>

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Mostarac, Katarina, Zvonko Kavran, and Estera Rakić. "Accessibility of Universal Postal Service According to Access Points Density Criteria: Case Study of Bjelovar-Bilogora County, Croatia." PROMET - Traffic&Transportation 31, no. 2 (April 16, 2019): 173–83. http://dx.doi.org/10.7307/ptt.v31i2.3019.

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Universal service providers have an obligation to provide a minimum required set of postal services – known as universal service obligation. To ensure universal service obligation, regulatory measures (criteria) which service providers must fulfil are often set up. In this paper, a geographical analysis of these criteria is conducted using current regulatory framework in the Republic of Croatia as an example. Based on the framework of the gravity model, accessibility of postal service is presented. The goal of the proposed research is to investigate the application of the gravity model for determining postal service accessibility, with special emphasis on rural areas. To our knowledge, this method has not been used in previous studies to determine accessibility of postal services. The results of the applied model could be used in future planning of access density criteria with various transportation modes.

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Geradin, Damien, and J. Gregory Sidak. "The Future of the Postal Monopoly: American and European Perspectives after the Presidential Commission and Flamingo Industries." World Competition 28, Issue 2 (June 1, 2005): 161–91. http://dx.doi.org/10.54648/woco2005011.

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In December 2002, President Bush established the Presidential Commission on the United States Postal Service for the purpose of proposing how government provision of mail delivery services might be reformed or transformed. The Commission reported in July 2003 that the Postal Service should not be privatised but rather should remain a public entity that would increasingly be run like a commercial enterprise. In 2004, however, the Supreme Court moved the Postal Service farther away from being a true commercial enterprise when it held in the Flamingo Industries case that the agency is immune from antitrust law. In this article, we argue that the Postal Service already operates like a commercialised governmental enterprise and that pursuing that path even further would increase rather than decrease the problems faced by the US postal sector. Although we support privatisation, that option may not be politically feasible. Consequently, we examine how postal reform might proceed incrementally in the form of an improved government agency. That approach would entail two broad principles for postal reform. The first is to define the Postal Service’s mission in terms of remedying conditions of market failure. That goal encompasses universal service, quality of service, and reasonableness of rates. The second broad principle is to avoid competitive distortions through the pricing and product offerings of the Postal Service. This principle entails avoiding government production in markets that are or can be served satisfactorily by private firms, as well as avoiding discrimination among mailers and among competitors in secondary markets. We then present specific recommendations that would advance these two broad goals if the Postal Service remains an agency of the federal government. Those recommendations encompass costing, universal service, rate design and mail classification, the postal monopoly, and market entry and exit as well as legislative reversal of Flamingo Industries

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Kelkar, Vasant M. "Business of Postal Service." Indian Journal of Public Administration 33, no. 1 (January 1987): 133–41. http://dx.doi.org/10.1177/0019556119870109.

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THAYER, ANN. "POSTAL SERVICE READIES DEFENSE." Chemical & Engineering News 81, no. 21 (May 26, 2003): 7. http://dx.doi.org/10.1021/cen-v081n021.p007a.

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Pateiro-Rodríguez, Carlos, Antonio Javier Prado-Domínguez, Carlos Pateiro-López, and Federico Martín-Bermúdez. "PUBLIC POLICIES TO REDUCE SWITCHING COSTS LINKED TO MANDATORY ACCESS TO CERTAIN ELEMENTS OF THE POSTAL NETWORK IN THE EU AND THE EFFECTS OF THE RETENTION COSTS." International Journal of Professional Business Review 9, no. 3 (March 13, 2024): e04394. http://dx.doi.org/10.26668/businessreview/2024.v9i3.4394.

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Purpose: Our objective is to examine the switching costs that exist in the European postal service, where an ambitious process of opening up to competition has been carried out since 1997, as well as the different types of retention costs. Theoretical Framework: The theoretical framework is determined by the sectoral regulatory framework regarding the liberalization of services of general economic interest in the EU, the experience of postal operators in recent decades and the changes experienced in the demand for postal services in the current context of profound technological change in the field of communication. Design/Methodology/Approach: This research work is carried out through a systematic review of the relevant specialized literature, the study of the policy decisions adopted in the EU, the changes in the strategies of postal operators and the rigorous analysis of the evolution of the demand of the postal services in a context of rapid and profound change. Finding: Inadequate regulation of the access to some elements of postal infrastructure or services within the scope of the universal postal service, such as the postcode system, address database, post office boxes, delivery boxes, re-direction and retour to sender service, can generate switching costs and thus limiting competition, with negative effects on the consumer surplus and social welfare. Standardization and access to these elements may be regulated separately Research, Practical & Social Implications: This article proposes solutions to the technical functions of coordination between operators. Our proposals are in line with sectoral directives aimed at strengthening competition in the long term in the postal market. Originality/Value: A correct classification of the change costs applied to the liberalized postal service is made. Likewise, a classification of retention costs. We must underline the progress that our proposals represent to reduce the costs of switching to elements of the postal network whose access is mandatory.

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Nagy, Pálma Eszter, and Tamás Bányai. "Improving the Logistics of Institutional Postal Services." Advanced Logistic Systems - Theory and Practice 17, no. 3 (October 30, 2023): 5–23. http://dx.doi.org/10.32971/als.2023.019.

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Postal services are often considered by the different institutions as a back-up service. Taking into account that in case of large geographical coverage these services can generate significant costs, it is important to optimize the postal service functions within these institutions and to develop the already existing conventional postal services. Within the frame of this article the authors review the logistics processes of the postal services at the University of Miskolc to propose improvements to the processes of postal services focusing on delivery. The main regulatory elements and the logistics processes of the institutional postal services are discussed and some critical remarks are described focusing on three main areas: the facility location optimization of the institutional postal services, the lack of use of modern technologies and the lack of modern administrative facilities. On the basis of these criticisms, the authors define recommendations for improving institutional postal services. Regarding the facility location optimization problem, a mathematical model and an optimization algorithm is described to evaluate the efficiency of the logistics processes of delivery services. The proposed methodology supports a cost-based analysis of different solution variants and a priority-based differentiation between institutions and offices. The suggested approach is tested with a real scenario, where the numerical results validate the efficiency of the evaluation of optimization algorithm. The second improvement direction is the application of a pneumatic tube system. The authors show the most important parts of the proposed pneumatic tube system, which can lead to decreased labor cost and increased service level.

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Khotsa, Charles, and William Mabitsela. "Digitization and service delivery in the South African Post Office." International Journal of Research in Business and Social Science (2147- 4478) 12, no. 10 (December 25, 2023): 69–77. http://dx.doi.org/10.20525/ijrbs.v12i10.3097.

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This article argues that digitization of services is increasingly becoming an international phenomenon. As a case in point, the South African Post Office by its very nature and as part of the global institution requires a serious conversion from traditional service provision to digital and electronic services provision. This article is based on the study that was conducted in the South African Post Office in the Limpopo and Mpumalanga Province. From the South African Post Office perspective, Limpopo and Mpumalanga Provinces are referred to as North Region. The primary objective of the study was to investigate the implications of digitization on service delivery in the South African Post Office, focusing in the Limpopo and Mpumalanga Provinces (North Region). The study found that service delivery is adversely affected due to non-digitization of postal services. The study recommended interventions that can be employed to improve postal service delivery. The research method employed in the study was of both quantitative and qualitative method. The majority of the respondents strongly agreed that digitization of postal services could improve service delivery and brings more income and service improvement to clients. The article concludes by providing suggestions towards improving service delivery in the South African Post Office by digitizing postal services.

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Çakır, Süleyman, Selçuk Perçin, and Hokey Min. "Evaluating the comparative efficiency of the postal services in OECD countries using context-dependent and measure-specific data envelopment analysis." Benchmarking: An International Journal 22, no. 5 (July 6, 2015): 839–56. http://dx.doi.org/10.1108/bij-10-2013-0098.

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Purpose – In an effort to help policy makers develop competitive postal service strategies, the purpose of this paper is to evaluate the comparative operating efficiencies of postal services across the Organization for Economic Cooperation and Development (OECD) nations and then identify room for service improvement. Design/methodology/approach – As a better alternative to the conventional data envelopment analysis (DEA) which requires the proportional improvements of inputs and outputs simultaneously, the authors propose the combined use of both context-dependent and measure-specific DEAs to measure the relative attractiveness and progress of the national postal operators of OECD countries. Findings – Defying the conventional notion that public enterprises operate less efficiently than private enterprises, the author discovered that some state-owned public enterprises such as postal service operators could still be efficient if managed properly. Even inefficient postal services operators could significantly improve their service performances, once they identified the root causes of their service failures. Through a series of model experiments and testing, the authors found that proposed context-dependent and measure-specific DEA models were more useful for finding such causes than the conventional DEA model. Practical implications – For public officials and policy makers, the proposed DEAs can pinpoint what it takes to become more efficient and what steps need to be taken to improve postal service operations gradually. Originality/value – This paper is the first to combine the context-dependent DEA with measure-specific DEA to evaluate the comparative efficiency (or progress) and inefficiency (or regress) of the national postal operators of 25 OECD countries.

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Pateiro-Rodriguez, Carlos, Javier Prado-Domínguez, Jesús Manuel García-Iglesias, and José Manuel Barreiro-Viñán. "Switching costs in the European postal service. Are there any solutions?" European Journal of Government and Economics 5, no. 2 (January 5, 2017): 104. http://dx.doi.org/10.17979/ejge.2016.5.2.4319.

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This article examines the costs of switching that may exist in the European postal sector, where it is carried out an ambitious process of opening to competition since 1997. Inadequate regulation of the access to some elements of postal infrastructure or services within the scope of the universal postal service exists. This article proposes adaptations to ensure transparent and non-discriminatory access conditions to elements of postal infrastructure in line with the sectorial directives aimed at strengthening competition in the long term in the postal market. The proposed adaptations focus on services such as postcode systems, address databases, post office boxes, delivery boxes, re-direction and return to sender services. All of them can help reduce the switching cost and thus strengthen competition.

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Vaculik, Juraj, Jiři Tengler, and Ondrej Maslák. "Application of EPC Standards and Mobile Networks Services to Enhance the Quality of Postal Service." Transport and Telecommunication Journal 16, no. 1 (February 28, 2015): 48–60. http://dx.doi.org/10.1515/ttj-2015-0006.

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Abstract This article deals with new technologies and methods to optimize the transport and delivery of postal mails. Introduction of this article defines the technologies and procedures that postal operators have started to use. The main part of the article describes specific implemented solutions of several postal operators and their benefits. The last part shows using of EPC standards in a processes chain. The conclusion of the article is devoted to the evaluation of these technologies and their potential in the area of postal sector.

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Anggadini, Sri Dewi, Tenri Haeriyah, and Mega Silvia. "Pendampingan Kajian Revisi Peraturan Menteri Komunikasi Dan Informatika Nomor 22 Tahun 2013." Indonesian Community Service and Empowerment Journal (IComSE) 2, no. 2 (September 30, 2021): 136–45. http://dx.doi.org/10.34010/icomse.v2i2.4880.

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The purpose of this community service activity is to assist in the study of the revision of the text of the Minister of Communication and Informatics Regulation regarding the implementation of Universal Postal Services in accordance with the Act. In addition to these objectives, it also includes a draft regulatory text that includes the following criteria: mechanism, program planning, monitoring, supervision, verification and evaluation so as to create an accountable LPU implementation. The method of community service activities is carried out descriptively with a survey approach to several locations for the Universal Postal Service, through several stages including: preparation, collection of related data and information, data processing and analysis, preparation of technical recommendations as well as discussions, socialization and recommendations. In the implementation process, activities are carried out starting from collecting field verification data and documents, data processing and analysis, as well as compiling PM LPU revisions. The PKM activities carried out provide benefits in the form of producing a text of the Minister of Communication and Informatics Regulation on the implementation of Universal Postal Services that is in line with the Law. Through the implementation of PKM, it is hoped that the postal administration is in accordance with the expectations and needs of the community, the Government needs to take concrete and quite populist steps to support the postal administration to be carried out properly, effectively, efficiently and accountably, including the need to provide guidance and protection for postal operators, determine requirements strict rules for the feasibility of postal operators, guarantees for the reliability of products and types of postal services, preventing monopolistic practices in postal administration and community participation in postal operations.

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Falch, Morten, and Anders Henten. "Universal Service in a DigitalWorld:TheDemise of Postal Services." Nordic and Baltic Journal of Information and Communications Technologies 2018, no. 1 (2018): 207–22. http://dx.doi.org/10.13052/nbjict1902-097x.2018.011.

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САПЕГА, Вячеслав Александрович. "FORWARDING ACTIVITIES IN THE FIELD OF POSTAL SERVICES." Rule-of-law state: theory and practice 18, no. 3(69) (October 20, 2022): 84–88. http://dx.doi.org/10.33184/pravgos-2022.3.11.

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Currently, there is no scientific justification for the legal nature of postal forwarding services, despite the fact that their existence is reflected in Article 1 of the Federal Law of June 30, 2003 No. 87-FZ «On Forwarding Activities». There are no unanimous opinions on the correlation of postal services with forwarding, regulated by the rules of Ch. 41 of the Civil Code of the Russian Federation. This constrains the development of legislation in this area of legal regulation and relevant segments of transport and communication markets. Purpose: to develop a scientific idea of the bases of legal regulation of forwarding activities in the field of postal services. Methods: empirical methods of comparison, description, interpretation; theoretical methods of formal and dialectical logic; specific scientific methods: legal modeling, legal-dogmatic and interpretation of legal norms. Results: the article proposes solutions to the problem of the correlation of postal services with forwarding activities. It is proved that at present there is no distinction between these types of services, especially in the case of sending parcels. It is proved that sending parcels cannot be a communication service because there is no information component necessary for communication. It is proposed to consider services related to the delivery of parcels as forwarding services in the field of postal communications. It is also proposed to legally distinguish this type of service and communication services and to formulate the generic concept of «postal service».

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Gjika, Jonida. "Universal Servicein Albania." European Journal of Multidisciplinary Studies 1, no. 4 (April 30, 2016): 211. http://dx.doi.org/10.26417/ejms.v1i4.p211-215.

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Approximation of national legislation in the sector of electronic communications services as well as in the sector of postal services by the acquis communautaire of the EU and harmonization with the policy sector and mid-term strategies for the development of networks and electronic communications services and postal services constitute the first steps and important for inclusion and consideration of universal service in the two respective sectors, the electronic communications and postal services. The next important stage is their implementation in practice for defining the elements of universal service in both sectors, to assess their national circumstances, to identify the social groups and different categories of who should be the beneficiaries of universal service respective by sector considering a set of principles concerning the necessity of their endurance by all users in financial terms,regardless of their geographic location, have access to the services offered and in this regard, the need to be cost-oriented evaluating and monitoring their principles for the fees to be the same for the same services and the obligation for the provider / providers of universal service that the respective services together with their charging and non-discriminatory, in order not to harm its competitiveness and development of the postal sector.

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Bauby, Pierre. "L'européanisation du service public postal." Regards croisés sur l'économie 2, no. 2 (2007): 148. http://dx.doi.org/10.3917/rce.002.0148.

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Memon, Jamshed, Mueen Uddin, and Mohd Zaidi Abd Rozan. "Green postal service framework to reduce CO_{2 emissions in postal service industry}." International Journal of Global Warming 5, no. 3 (2013): 255. http://dx.doi.org/10.1504/ijgw.2013.055361.

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Maimescu, Savva. "PECULIARITIES OF INTERNATIONAL POSTAL DISPATCHES IN THE REPUBLIC OF MOLDOVA." Administrative and Criminal Justice 3, no. 88 (December 30, 2019): 195. http://dx.doi.org/10.17770/acj.v3i88.4416.

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In the paper the author indicates the particularities of the merchandise, objects, values, goods, money declaration, carried out by natural persons and legal entities, which are transported and placed over the customs border of the state by the specialized state carrier “Posta Moldovei”. In the paper the author indicates the subjects of declaration who have full rights to send objects, values, goods by international postal service to the recipient who has his/ her place of residence in any country. In the paper the author also indicates the liability of natural persons and legal entities, which may occur in the case of non-declaration or inauthentic declaration of merchandise, objects, values, goods sent through international postal services to the recipient, as well as reports the administrative and criminal sanctions for committing these violations.

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Dąbrowski, Daniel. "Postal service, transport service, courier service – a few remarks in the context of the Postal Law Act 2012." European Journal of Service Management 28 (2018): 71–78. http://dx.doi.org/10.18276/ejsm.2018.28/1-09.

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Agarwal, Meena, Keith Gaskell, and Paul McArdle. "Alcohol detoxification: a postal survey." Psychiatric Bulletin 21, no. 4 (April 1997): 205–8. http://dx.doi.org/10.1192/pb.21.4.205.

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A survey of 92 in-patient alcohol detoxification services revealed that they varied in their goals, organisation and treatment approaches. We argue that detoxification units and alcohol treatment units should increasingly take on the assessment and treatment role hitherto played by general psychiatric wards in the management of the problem drinker. However, we also suggest that the general psychiatric wards should work closely with community alcohol teams and more specialist services in order to provide a comprehensive service for these patients.

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KAWASAKI, Akio. "Quality of The Postal Service and Inefficiency of Postal Office Locations." Studies in Regional Science 38, no. 3 (2008): 693–707. http://dx.doi.org/10.2457/srs.38.693.

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Pavlović, Marko, Radica R. Bojičić, and Milijanka C. Ratković. "Customer satisfaction with postal services in Serbia." Management:Journal of Sustainable Business and Management Solutions in Emerging Economies 23, no. 3 (March 6, 2018): 15. http://dx.doi.org/10.7595/management.fon.2018.0005.

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Research question: This study examines users’ satisfaction with the postal service in Serbia using a questionnaire measurement. Motivation: the Post of Serbia operates both with private and business clients, with whom it has long-term relationships not only in terms of sending and receiving parcels, but also with new and modern services. Due to the growing competition on the market, the question arises how to place the Post of Serbia on the market in the future. Data: Primary data of postal services, new postal services, as well as a custom questionnaire for examining users’ attitude towards postal services intended for private clients. Tools: Method of survey, Descriptive statistics, Method of analysis and Content analysis. Findings: The satisfaction of users of postal services is an important element of the perseverance and development of the Post of Serbia. Contribution: Quality review of postal services in the opinion of the private users. Obtained gap between users satisfaction and needs and further directions in which the Post of Serbia should be developed according to the user’s opinion.

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Drab-Kurowska, Anna, and Agnieszka Budziewicz-Guźlecka. "The Digital Post Ecosystem—Example of Poland in the Context of Research." Sustainability 13, no. 5 (February 26, 2021): 2550. http://dx.doi.org/10.3390/su13052550.

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Rapid technological changes have forced postal operators to adapt their services to the needs of the information society, exploit new business opportunities, and pay more attention to emerging and rapidly growing direct and indirect competition. The main goal of the article is to provide an answer to the question Do we have to digitalize postal services? The objectives of the article are as follows: defining of the postal ecosystem concept; defining of postal e-services; developing an action proposal approach for the operator designated to create a digital ecosystem of the postal service. Therefore, it is necessary to survey postal operators regarding the digitalization of the economy and postal e-services. The survey should focus on individual customers, businesses and telecommunications market experts. The survey covered postal e-services supplied by the designated operator in Poland. Its assessment has been based on variables which have major impact on the perception of postal e-services. These variables include: scope of e-services, regulatory framework (security), competitiveness, telecommunications infrastructure, advancement of e-services, innovation level, and digital awareness and digital skills in the society. In order to meet these objectives, the article refers to the essence of the ecosystem as a solution to the research problem. Additionally, studies on postal e-services have been presented, which enable to develop an action proposal to strengthen the position of the postal operator in the postal ecosystem. The article is based on studies that use various research methods, such as critical analysis of scientific literature, synthesis and generalization, Delphi method, versatile benchmarking and graphic visualization. Additionally, findings of studies on e-services have been presented to cover the European Union, as well as solicit opinions of individual and business clients and telecommunications market experts in Poland. This enables to develop an action proposal designed to strengthen the position of the postal operator in the postal ecosystem. The study has delivered an answer to the research question. Thus, the authors can confirm that it is necessary to digitalize postal services.

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Unterberger, Marija, Predrag Vešović, Katarina Mostarac, Dragana Šarac, and Spasenija Ožegović. "Three-dimensional Corporate Social Responsibility Model of a Postal Service Provider." PROMET - Traffic&Transportation 30, no. 3 (July 5, 2018): 349–59. http://dx.doi.org/10.7307/ptt.v30i3.2761.

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In this paper, the term “corporate social responsibility” (CSR) was first observed based on the existing pyramid, which defines CSR as a set of economic, legal, ethical, and philanthropic activities. Then the dimensioning of the model of corporate responsibility in postal system was performed, where seven categories of the CSR model were defined. Only one category (out of seven) represents a set of all four activities defined by the existing pyramid. Based on this, a new model of CSR in the postal system was developed, that is seen through the development of three dimensions of the postal network: physical (PH), electronic (E), and financial (F). The main objective of the paper is to define a CSR model that will ensure the economic, social, and environmental development of the postal market by synergistic operation of all three dimensions of the postal network. An analysis of the existing state of the postal services market was carried out, and then the level of the future development of the postal network was determined. Through evaluation or systematic and objective assessment of the CSR model based on the determined parameters, measurability of the CSR model is assured. This paper deals with the case of the public postal operator (PPO) in the Republic of Serbia (RS).

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Rajendra, A. B. "Autonomous Drone Postal Service Delivery System." International Journal for Research in Applied Science and Engineering Technology 8, no. 7 (July 31, 2020): 24–27. http://dx.doi.org/10.22214/ijraset.2020.7006.

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Thompson, Brian J. "The Postal Service—An Amazing Record." Optical Engineering 35, no. 4 (April 1, 1996): 917. http://dx.doi.org/10.1117/1.600610.

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HICKEY, Robert. "Postal privatization and the transformation of the global logistics industry." Management international 12, Spécial (2008): 39–49. http://dx.doi.org/10.59876/a-kep9-2npj.

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The global trend to privatize and deregulate national postal services has grown rapidly in the past several years. The process of privatization of the US Postal Service presents an interesting case in which the world's largest national post has privatized significant portions of its collection and sortation network. This paper examines the influence of corporate interests and business strategies on the privatization process of the US postal sector. These changes are taking place in the context of transformative changes in the global logistics industry. Despite years of failed postal reform legislation, business strategies creating public-private partnerships have driven a unique form of postal privatization - one preferred by private businesses - privatization that constrains competition. [PUB ABSTRACT]

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Hosseini, Seid Hamed. "An Estimation of the Function of Postal Mails Demand and Awareness of Response by the Postal Service Customers against Mails' Price Hikes." International Letters of Social and Humanistic Sciences 18 (December 2013): 67–75. http://dx.doi.org/10.18052/www.scipress.com/ilshs.18.67.

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The aim of the research is an estimation of the function of postal mails demand and awareness of response by the postal service customers against mails' price hikes. During the period under study, statistics and information related to mails issued annually at the national level were examined, collected and then using the statistical methods as well as regressions, the functions in question were estimated. In this research, the documentary method was applied to identify and collect statistical data and then through direct reference to the records of the statistics of the post companies, telecommunication company, department of management and planning, as well as the central banks, data needed were collected. Using the regression models, the estimated function of the linear demand was carried out by way of minimal normal squares (ols) and minimal non linear squares (nls). Findings revealed that the postal service demand is positively and directly related with the population. Results, also, suggested that the postal service demand is a function of the national income and is found to be directly and positively correlated with it. Given the demographic natural growth and increased demand for the postal services as a result of the population growth, facilities should too, increase.

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Hu, Weiyang. "Tatar influence upon the formation of the Russian postal (yamskaya) system: historiography of the problem." Исторический журнал: научные исследования, no. 1 (January 2021): 125–36. http://dx.doi.org/10.7256/2454-0609.2021.1.34475.

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Yamskaya mail delivery as the postal communication system played an important role for the Russian State. The word “yam” is of Turkic origin. The Tatar post stations were known as “yamy”. In order to understand the degree of influence of the Golden Horde on the Russian lands, it is crucial to understand what influence the Tatar (yamskaya) postal system had upon the formation of the Russian postal (yamskaya) service. This question has the scholars’ attention; however, there is yet no uniform opinion. The subject of this research is the factor of the Tatar influence upon establishment of the Russian postal (yamskaya) system. The object is the scientific works of pre-revolutionary, Soviet, and modern Russian scholars on the topic. The studies are demonstrated in chronological order. The article employs the traditional methods of historiographical research: historical-narrative and historical-comparative. As a result, the author determines the three groups of researchers: 1) Scholars, who recognize the considerable influence of the conquerors upon the formation of the Russian postal (yamskaya) service. Their conclusions indicate direct participation of Tatars in establishment of the Russian postal system, or taking the Mongolian system as an example; 2) Historians who denied the influence of the Tatar postal (yamskaya) system upon the formation of the Russian postal service. 3) Researchers who believe that the influence of the conquerors was significant, however not determinant for the Russian postal service. The experts underline the borrowing of terminology and introduction of the new postal tax.

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Battumur, Gerelmaa, Khongorzul Gantumur, and Wonjong Kim. "Factors affecting satisfaction with the postal delivery service." International Journal of ADVANCED AND APPLIED SCIENCES 10, no. 1 (January 2023): 111–20. http://dx.doi.org/10.21833/ijaas.2023.01.015.

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The delivery service industry is boosting too much under the influence of e-commerce. So, there is a need to reform the delivery of the postal sector to meet the needs of consumers. Most of the postal offices have been served via government to government (G2G), and in recent years, due to e-commerce and corona disease, they have been developing business to consumer services (B2C), business to business (B2B), and direct to customer (D2C). The study examines how service quality affects customer trust, consumer satisfaction, and customer loyalty in the postal delivery service. It aims to provide information to delivery service companies and foreign investment companies in making strategic decisions. All structures are measured on a seven-point Likert scale. A total of 290 valid responses were used out of 358 distributed surveys, excluding 68 responses with irrelevant and incomplete data. These were analyzed using SPSS 21.0 and AMOS 20.0 statistic package programs. The outcome of the analysis showed that the four components of service quality constructs of delivery service have no significant effect on trust. However, they affect satisfaction, while tangibility and empathy have not shown such trustworthy effects on customer fulfillment.

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Mahendra, Januar Rahadian, and Novi Nurviani. "Criminal Liability of Postal Services in Transito Narcotics." Wacana Hukum 30, no. 1 (March 29, 2024): 17–34. http://dx.doi.org/10.33061/wh.v30i1.9877.

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This study analyzes the criminal liability of postal services in the criminal act of narcotics transito.The purpose of this study is to find out how the criminal liability of goods delivery services, especially posts in the criminal act of narcotics transito. Based on the results of research and discussion, it can be seen that the goods delivery service can be subject to criminal liability if he knows that the goods sent are narcotics but if the goods delivery service does not know that the goods sent are narcotics then it cannot be subject to criminal liability, this is in accordance with Article 29 of the Postal Law. Although the delivery service cannot be held criminally liable if he does not know that the goods sent are narcotics, he can still be held legally liable, namely as a witness.

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Cusumano, Michael A. "Can services and platform thinking help the U.S. Postal Service?" Communications of the ACM 55, no. 4 (April 2012): 21–23. http://dx.doi.org/10.1145/2133806.2133814.

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Eposi, Elsie Mbua. "Enhancing the Quality-Of-Service Management for Managers and Frontline Employees: The Case of Post Office Services, South Africa." International Review of Management and Marketing 14, no. 4 (July 5, 2024): 46–60. http://dx.doi.org/10.32479/irmm.16478.

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This study examined the factors that could assist in improving service quality for postal customers who residents and reside in the postal areas in an endeavour to establish an effective service management quality for postal services. A qualitative research method was applied which enhanced the collection of data through semi structured interviews from managers and frontline employees. Data was transcribed and was analysed using Atlas-ti (Version 8.1). Results obtained from the study reveals that effective strategic implementation, effective training and development, motivation, as well as an effective monitoring and evaluation system are the most influential components to use in improving the quality of services within post offices. Other factors identified include maintaining distinctive strategic positioning, using e-business technology to improve efficiency and competitive advantage, maintaining effective support from top management, putting emphasis on the quality of service offer by frontline employer’s during operations, and maintaining good parcel system security, creating an effective communication system; consistency in improving services; instilling confidence and trust among consumers; fostering special treatment to consumers; and the provision of high-quality services. Based on the findings, it is recommended that management of the postal sector should provide adequate and quality services to customers, through an effective strategic implementation plan, effective training and development, motivation, as well as an effective monitoring and evaluation system, maintaining distinctive strategic positioning, using e-business technology to improve efficiency and competitive advantage, maintaining effective support from top management, putting emphasis on the quality of service offer by frontline employer’s during operations, and maintaining good parcel system security, creating an effective communication system; consistency in improving services; instilling confidence and trust among consumers; fostering special treatment to consumers; and the provision of high-quality services.

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DeGaspari, John. "High-Tech Delivery." Mechanical Engineering 126, no. 08 (August 1, 2004): 38–42. http://dx.doi.org/10.1115/1.2004-aug-4.

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The US Postal Service is automating its vast infrastructure to stand up to its competition. The Postal Service is betting that investments in modern technology can help it improve efficiency and reduce costs. The tactic is part of an overall strategy, known as the Transformation Plan, to keep the Postal Service competitive in the face of competition from e-mail and private carriers, an expanding network of delivery points, and declining revenues. Wide Field of View cameras boost productivity of letter-sorting machines by reading a higher percentage of barcoded mail. The 534 Advanced Flat Sorter Machines, deployed in 2001, use optical character recognition and remote keying technology to sort mail into 120 separations. The Postal Service is integrating systems within processing facilities as tubs and trays are combined into larger wheeled containers for shipment. The Postal Service has established the Mail Technology Strategy Council to help it evaluate innovative technologies. The council consults with industry to get an idea of where modern technologies are headed and which ones are feasible to incorporate.

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Kayumova, Rufina Ravilevna. "Postal Service During Second World War (1941-1945)." American Journal of Social Science and Education Innovations 03, no. 07 (July 28, 2021): 48–53. http://dx.doi.org/10.37547/tajssei/volume03issue07-11.

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The article examines the problems of the organization and the results of the work of the postal service during the Second World War, and also reveals the forms of postage and writing materials as an important characteristic of private correspondence between the front and rear.

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Nikolić, Ivana, Jelena Milutinović, Darko Božanić, and Momčilo Dobrodolac. "Using an Interval Type-2 Fuzzy AROMAN Decision-Making Method to Improve the Sustainability of the Postal Network in Rural Areas." Mathematics 11, no. 14 (July 13, 2023): 3105. http://dx.doi.org/10.3390/math11143105.

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One of the crucial pillars of each state’s development strategy relates to service provision in rural areas. An adequate scope of these services is a prerequisite for uniform regional progress. Postal operators play a key role in supporting these development policies, by providing postal, financial and transportation services to each citizen in a state, regardless of place of residence. The postal network represents one of the biggest logistics networks worldwide. However, since it is not financially justified to provide services to all citizens, even to those that live in the most remote areas, the question of how to optimize the postal network is always topical. This problem is very complex because the postal units’ existence in rural areas cannot be considered just from an economic standpoint; many other criteria should be considered. The model proposed in this paper can be considered a decision-making tool designed to support policymakers in planning the postal network. First, we identify the criteria that should be considered in decision-making by an extensive literature review. We then apply the FUCOM method to determine the importance of individual criteria. Finally, we propose an Interval Type-2 Fuzzy AROMAN approach to determine which postal unit should be reorganized.

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Bâtă, Ovidiu. "Dezvoltarea sistemului de comunicații în Bucovina - poștă, telegraf, telefon." Analele Bucovinei 60, no. 2 (September 1, 2023): 371–90. http://dx.doi.org/10.56308/ab.2023.2.03.

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The study presents the great progress made by the institution of post, telegraph and telephone in Bukovina, especially in the 19th century, when, established on solid foundations, these institutions reached the level of organizations abroad and became important factors of modernization of society. Postal services emerged from the need for long-distance communication, which involved finding quick solutions for transporting or transmitting messages. Since the time of the military administration, a mail service on horseback was organized in Bukovina for military-administrative purposes. The first regular civil post office, with regular postal connections to Galicia and Transylvania, was opened in Chernivtsi on January 1, 1783, by the Viennese Johann Paul Vogel. The postal service has developed at a sustained pace in relation to population growth and ever-expanding business relations. In 1908, 213 post offices were operating. Relative to the area and number of inhabitants, a postal service covered 49 km2 and served 3 428 inhabitants. The steady, thoughtful and consistent development of the postal system over the decades was supplemented very early on by the introduction of the telegraph and, somewhat later, the telephone service. The first telegraph office that included Bukovina in the European telegraph network was established in Chernivtsi in 1855. At the end of 1896, the telegraph network had a total length of 764,34 km and 45 stations. In 1908, there were 104 post offices with telegraph service and 44 authorized railway telegraph stations. The first telephone exchange in Bukovina was built in 1883, in Chernivtsi, and then a fixed telephone network was extended in and between the cities and towns of Bukovina.

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YUSUPOV, IZZAT. "The history of the rise of the postal communication system to a new level in Uzbekistan during the years of independence." Sharqshunoslik. Востоковедение. Oriental Studies 03, no. 03 (October 1, 2022): 92–97. http://dx.doi.org/10.37547/os/vol-01issue-03-13.

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The postal service is considered one of the important elements of the national economic, social and political infrastructure of the Republic of Uzbekistan, as in all countries, as an integral part of the national economy, in addition to the development of a unified information system and its support, as well as serving the development of important segments of the national economy, are recognized as appropriate. During the years of independence, fundamental changes have taken place in the postal system of Uzbekistan. Over the past period, several resolutions and Decrees of the President of the Republic of Uzbekistan, and the Cabinet of Ministers of the Republic of Uzbekistan have been adopted to develop the industry. The material and technical base of the regional and district communication departments of the open joint-stock company "Uzbekistan pochtasi" has been strengthened. It covered the development of production and the introduction of quality innovations in the types of services. The provision of such a convenient and high-quality service to the residents of our country is carried out not only by communication departments in regional centers but also through regional and district communication departments. All this is logically consistent with the ongoing socio-economic reforms in the country and is successfully integrated into the processes of the global sphere of information services. Along with this, practically in all post offices of the republic, new types of services were organized and an increase in the number of new jobs was achieved. A system has been established to provide quality services to the population of our country. Postal exchange is carried out not only within our republic but also with neighboring and foreign countries. Neither the Internet nor email can replace the postal service. On the contrary, they created new opportunities for postal services. We live in an era when different means of communication complement each other. The post office provides the necessary services not only to Internet buyers and sellers but also to those who do not know how to use new technologies and do not have the necessary importance in their lives to communicate with the outside world. This article also provides that the postal service plays an important role in developing and strengthening our country's economy, improving citizens' lives, and increasing domestic comfort.

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Linnarsson, Magnus. "Postal Service on a Lease Contract: the privatization and outsourcing of the Swedish postal service, 1662–1668." Scandinavian Journal of History 37, no. 3 (July 2012): 296–316. http://dx.doi.org/10.1080/03468755.2012.680811.

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Hoštáková, Dominika. "IDENTIFICATION OF THE REQUIREMENTS OF CUSTOMERS OF THE POSTAL COMPANY ON THE SPATIAL AVAILABILITY OF ACCESS AND CONTACT POINTS OF THE PUBLIC POSTAL NETWORK." CBU International Conference Proceedings 6 (September 24, 2018): 187–92. http://dx.doi.org/10.12955/cbup.v6.1154.

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In today's globalized world, in the light of evolving electronic communications and alternative delivery methods, there is a decline in submitted consignments. Despite this fact, postal communications still play a significant role in distribution services. In order try to solve this problem, it is essential to identify the causes and the factors of postal market that affect a decline in submitted consignments. The goal of the article is to identify factors that influence the selection of a particular post office based on the customer requirements. To identify these factors, we conducted primary marketing research. Space availability as a major criterion is used for evaluation of the impact of the development of postal infrastructure on the economic level. Determining the criteria of spatial availability preferred by customers and their subsequent alignment with the statutory requirements can not only lead to an increase in the quality of the universal postal service but also to an increase in demand for postal services at certain post offices.

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Omar Ali, Siti Rapidah, and Siti Naemah Abd Hakim Amir. "Service Quality and Customer Satisfaction: Experience of Customers’ in Postal Service." Jurnal Intelek 15, no. 2 (July 28, 2020): 67–75. http://dx.doi.org/10.24191/ji.v15i2.308.

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Providing great quality service is essential for a sustainable competitive advantage in today’s aggressive business environment. Organization’s success could positively influence by customer satisfaction. This study tried to examine the relationship between service quality elements towards customer satisfaction. Modified SERVQUAL model by Parasuraman et al. has been used to measure the four service quality dimensions. Data collection in this research was used quantitative method. Self-administered questionnaire focusses on customers of Pos Malaysia in Kuala Terengganu. Convenience sample of 322 Pos Malaysia customers were collected. Pearson correlation analysis reveals that all four service quality elements were positively associated with customer satisfaction with moderate correlation. Responsiveness and reliability were discovered to influenced customer satisfaction most compared to other elements. Therefore, this finding suggests that service industries particularly postal services should cultivate the key service quality elements thoroughly in order to enhance customers’ satisfaction without overlooking the remaining dimension.

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Eposi, Elsie Mbua. "Evaluation of Customers’ Expectations and Perceptions of Service Quality Dimensions: A Study of South African Post Office in the North-West Province." International Review of Management and Marketing 13, no. 6 (November 10, 2023): 29–42. http://dx.doi.org/10.32479/irmm.14876.

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The study seeks to measure customers' expectations of service quality provided by managers and frontline employees against their perceptions of service quality in Post offices in the North-West Province of South Africa and to determine the gap between customers ‘expectations and their perceptions of service quality using the five service quality dimensions. Data were collected by SERVQUAL questionnaire to examine the areas of tangibility, reliability and responsiveness, assurance, and empathy from 384 post office customers. To select respondents for this study, non-probability sampling techniques were used, mostly convenient approaches. Using factor analysis, five characteristics of service quality were identified: tangibility, reliability and responsiveness, assurance, and empathy. According to the study's findings, A negative gap was observed in consumer expectations and perceptions of the quality of postal services delivered to consumers. This means that the quality of services delivered to postal consumers in the five-post offices was less than what they expected. The highest gap was related to tangibles and assurance. Therefore, it is mandatory for management to focus on tangibles and assurance in order to improve postal services. The study argues that managers should strive to improve the frontline employee’s willingness to help, respond quickly to queries, competence in providing efficient services, making customers feel secure when receiving services, schedule appointments on time, having customers' best interests at heart, and be of good behaviour. These qualities instils confidence in customers. These qualities that need to be renewed are categories under the post office's reliability, tangibility, responsiveness, and assurance characteristics.

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Journal articles on the topic 'Postal service'

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