Dissertations / Theses on the topic 'PERFORMANCE MEASUREMENT'
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Sturm, Anke. "Performance Measurement und Environmental Performance Measurement." Doctoral thesis, Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2000. http://nbn-resolving.de/urn:nbn:de:swb:14-994768126734-55001.
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Die Zielsetzung der vorliegenden Dissertationsschrift besteht in der Entwicklung einer systematisierten Vorgehensweise, eines Controllingmodells, zur unternehmensinternen Umweltleistungsmessung. Das entwickelte Environmental Performance Measurement (EPM)-Modell umfaßt die fünf Stufen Festlegung der Ziele der Umweltleistungsmessung (1. Stufe), Erfassung der Umwelteinflüsse nach der ökologischen Erfolgsspaltung (2. Stufe), Bewertung der Umwelteinflüsse auf der Grundlage des qualitätszielbezogenen dreistufigen Bewertungsmodells (3. Stufe), Beurteilung der festgestellten Umweltleistung (4. Stufe) und Entscheidungsfindung bzw. potentielle Revision der Ziele (5. Stufe). Diese Stufen können den Controlling-Phasen Planung [Zielfestlegung und potentielle Revision (1. und 5. Stufe)], Realisation [Erfassung und Bewertung (2. und 3. Stufe)] sowie Kontrolle [Beurteilung (4. Stufe)] zugeordnet werden. Das EPM-Modell wurde in Anlehnung an die Kriterien des Performance Measurement und bisheriger Ansätze der betrieblichen Umweltleistungsmessung konzipiert. Insbesondere die Anlehnung an die Kriterien des Performance Measurement wurde bei der Entwicklung des EPM-Modells gesucht, um zum einen die neuen Ansätze im Bereich der betrieblichen Leistungsmessung zu berücksichtigen und zum anderen eine Kompatibilität zwi-schen betrieblicher Leistungsmessung und Umweltleistungsmessung zu erzeugen. Diese Kompatibilität zeigt sich z. B. in der Entwicklung der Eco Balanced Scorecard. Wichtige Charakteristika des EPM-Modells sind auf der Grundlage der identifizierten Kriterien : · die Ausrichtung der Ziele für die Umweltleistungsmessung sowie der Erfassungs- und Bewertungsverfahren auf die Stakeholder-Interessen; dadurch Abbildung der Umweltleistungsfähigkeit, · die Durchführung der ökologischen Erfolgsspaltung bei der Erfassung der Umwelteinflüsse, · die Ermittlung des Zielerreichungsgrades auf Basis der ökologischen Erfolgsspaltung sowie die Bestimmung der Ursa-chen für potentielle Zielverfehlungen und -erreichungen. Die 2. (Erfassung), 3. (Bewertung) und 4. Stufe (Beurteilung) des EPM-Modells wurden empirisch für die deutsche Maschinenbaubranche überprüft; eine Umsetzbarkeit der genannten Stufen konnte dabei konstatiert werden.
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Snethlage, Tim. "Balanciertes Performance measurement : Grundzüge eines an nachhaltigem Unternehmenserfolg orientierten Performance measurements /." Aachen : Shaker, 2004. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=010671315&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Ping, Ivan Chang Kok. "HLA performance measurement." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2000. http://handle.dtic.mil/100.2/ADA376484.
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Thesis (M.S. in Modeling, Virtual Environments and Simulation (MOVES))--Naval Postgraduate School, March 2000.Thesis advisor(s): Zyda, Michael ; Bachmann, Eric. "March 2000." Includes bibliographical references (p. 77). Also available in print.
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Snethlage, Tim [Verfasser]. "Balanciertes Performance Measurement : Grundzüge eines an nachhaltigem Unternehmenserfolg orientierten Performance Measurements / Tim Snethlage." Aachen : Shaker, 2003. http://d-nb.info/1170545912/34.
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Fowke, Robert Andrew. "Performance Measures for Managerial Decision Making: Performance Measurement Synergies in Multi-Attribute Performance Measurement Systems." PDXScholar, 2010. https://pdxscholar.library.pdx.edu/open_access_etds/164.
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This research tests for correlation between corporate performance and use of financial measures, nonfinancial measures, and number of balanced scorecard categories used. Literature notes a preference for managing by nonfinancial measures because financial measures are lagging indicators, but little empirical evidence is available on the relationship between nonfinancial measures and financial performance, and few companies are found to realize the benefits of nonfinancial measurements. The balanced scorecard has been studied to find the impact of diversity of performance measures, and anecdotal improvements have been reported, but there is a paucity of empirical evidence regarding how the use of a balanced scorecard impacts organizational performance. These issues are investigated in this research with a web based survey distributed to a sample of publicly traded companies using a systematic selection process based on randomly selected numbers generated for each 3-digit NAICS category. The dependent variable is a rank of high, medium or low performance based on 12-month rolling average stock price comparisons from January 2005 to January 2009. These averages are analyzed as a percent change for each company, with performance standardized by 3-digit NAICS category to eliminate cross industry variance in performance ranking. Kruskal-Wallis one-way ANOVA is used to test for correlation. High performers show greatest utilization of both financial and nonfinancial measures, followed by medium performers, with low performers utilizing both measures the least. Nonfinancial performance measures are more correlated to firm value than financial measures with the high performers' mean score for nonfinancial measures being higher than for financial measures. By contrast, medium and low performers exhibit the opposite: higher mean scores for financial measures than for nonfinancial measures [p ≤ 0.05 for nonfinancial measures and p ≤ 0.1 for financial measures]. Correlation is found to be borderline significant (p = 0.06) for the number of balanced scorecard categories used with high performers utilizing the highest number of categories and low performers utilizing the lowest number of categories [p = 0.009 with inclusion of two respondents reporting no usage of balanced scorecard categories].
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Carter, Stephen Douglas. "Corporate treasury performance measurement /." Title page, contents and conclusions only, 1990. http://web4.library.adelaide.edu.au/theses/09EC/09ecc3251.pdf.
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Saad, Amna. "Secure VoIP performance measurement." Thesis, Loughborough University, 2013. https://dspace.lboro.ac.uk/2134/13426.
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This project presents a mechanism for instrumentation of secure VoIP calls. The experiments were run under different network conditions and security systems. VoIP services such as Google Talk, Express Talk and Skype were under test. The project allowed analysis of the voice quality of the VoIP services based on the Mean Opinion Score (MOS) values generated by Perceptual valuation of Speech Quality (PESQ). The quality of the audio streams produced were subjected to end-to-end delay, jitter, packet loss and extra processing in the networking hardware and end devices due to Internetworking Layer security or Transport Layer security implementations. The MOS values were mapped to Perceptual Evaluation of Speech Quality for wideband (PESQ-WB) scores. From these PESQ-WB scores, the graphs of the mean of 10 runs and box and whisker plots for each parameter were drawn. Analysis on the graphs was performed in order to deduce the quality of each VoIP service. The E-model was used to predict the network readiness and Common vulnerability Scoring System (CVSS) was used to predict the network vulnerabilities. The project also provided the mechanism to measure the throughput for each test case. The overall performance of each VoIP service was determined by PESQ-WB scores, CVSS scores and the throughput. The experiment demonstrated the relationship among VoIP performance, VoIP security and VoIP service type. The experiment also suggested that, when compared to an unsecure IPIP tunnel, Internetworking Layer security like IPSec ESP or Transport Layer security like OpenVPN TLS would improve a VoIP security by reducing the vulnerabilities of the media part of the VoIP signal. Morever, adding a security layer has little impact on the VoIP voice quality.
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O'Callaghan, Gerard. "Measurement of hospital performance." Thesis, Aston University, 2011. http://publications.aston.ac.uk/18723/.
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The rationale for carrying out this research was to address the clear lack of knowledge surrounding the measurement of public hospital performance in Ireland. The objectives of this research were to develop a comprehensive model for measuring hospital performance and using this model to measure the performance of public acute hospitals in Ireland in 2007. Having assessed the advantages and disadvantages of various measurement models the Data Envelopment Analysis (DEA) model was chosen for this research. DEA was initiated by Charnes, Cooper and Rhodes in 1978 and further developed by Fare et al. (1983) and Banker et al. (1984). The method used to choose relevant inputs and outputs to be included in the model followed that adopted by Casu et al. (2005) which included the use of focus groups. The main conclusions of the research are threefold. Firstly, it is clear that each stakeholder group has differing opinions on what constitutes good performance. It is therefore imperative that any performance measurement model would be designed within parameters that are clearly understood by any intended audience. Secondly, there is a lack of publicly available qualitative information in Ireland that inhibits detailed analysis of hospital performance. Thirdly, based on available qualitative and quantitative data the results indicated a high level of efficiency among the public acute hospitals in Ireland in their staffing and non pay costs, averaging 98.5%. As DEA scores are sensitive to the number of input and output variables as well as the size of the sample it should be borne in mind that a high level of efficiency could be as a result of using DEA with too many variables compared to the number of hospitals. No hospital was deemed to be scale efficient in any of the models even though the average scale efficiency for all of the hospitals was relatively high at 90.3%. Arising from this research the main recommendations would be that information on medical outcomes, survival rates and patient satisfaction should be made publicly available in Ireland; that despite a high average efficiency level that many individual hospitals need to focus on improving their technical and scale efficiencies, and that performance measurement models should be developed that would include more qualitative data.
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Riedl, Jens B. "Unternehmungswertorientiertes Performance-Measurement : Konzeption eines Performance-Measurement-Systems zur Implementierung einer wertorientierten Unternehmungsführung /." Wiesbaden : Dt. Univ.-Verl, 2000. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009166877&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Arraiz, Jose-Ignacio. "Electronic performance measurement systems : feasibility of electronic performance measurement systems : a case study." Thesis, Nottingham Trent University, 2017. http://irep.ntu.ac.uk/id/eprint/34038/.
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This thesis explores the possibility of using digital technologies to improve and redefine the performance management process of employees within organisations. A review of the literature indicates that performance processes are not working; a key finding in the literature is the difficulty in collecting the right evidence in order to have the relevant conversation between manager and employee: that is, having access to enough data in order to run the performance measurement. A case study is used to explore two different perspectives: a technical one, looking for accuracy in the performance appraisal, and a social one, for acceptance of the results among the different stakeholders. The main findings of the research are as follows: • Technically, it is possible to gather data about how employees perform at work and develop an algorithm that predicts individual performance, that is: know-how compared with the job profile; behaviours compared with the company values; and output compared with the budget or business plan. • The use of technology to support performance measurement – which is very limited currently – is likely to increase dramatically. With predictive models, performance can be measured, and data be collected at any time. • Like any other new technology, the success of an electronic performance appraisal system depends on the determinants of adoption. These, being complex depend largely upon the different stakeholders, CEO (or eventually the Board), line managers and employees. Each has different interests, perceptions, wills and fears. • In the case study analysed, all stakeholders accepted the concept idea intellectually, an electronic system capable of capturing information and predicting performance at an individual level. However a common fear among line managers is that they will lose control over even basic decisions (i.e. promotion, salary review or bonuses for the consultants). This implies a significant loss of managerial power. • The performance process in most organisations has four different stages: planning, assessment, recognition and career planning. These are usually framed into the budget cycle. • The introduction of technology opens up a new perspective. The measurement phase can be run by the system, in its entirely virtually, and be run at any time. Managers could run performance appraisals and interviews at any time over the year, probably interviewing staff focused on specific issues more; likewise employees may receive feedback more often; the process is disconnected from the recognition phase. The discussion between line manager and employee looks forward rather than backward and focuses on action plans. The research gives practitioners the opportunity to rethink the performance management process, and shows that it is possible to reframe it thanks to technology. As a case study, however, there are still many limitations when generalizing the process.
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Park, Changkyu. "Comprehensive organizational performance measurement system /." free to MU campus, to others for purchase, 1997. http://wwwlib.umi.com/cr/mo/fullcit?p9840024.
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Persson, Håstlund Pontus, and Emelie Widenfors. "Sustainable Performance Measurements of Logistics in Dispersed Supply Chains." Thesis, KTH, Industriell Management, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-172803.
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Pressure on companies to show evidence of compliance with sustainable requirements is increasing. Performance measurement systems (PMSs) assist managers in making such choices that optimize sustainability within supply chain operations. At the same time, companies’ supply base is growing globally and incurring an increase in one of the most visible parts of a supply chain's environmental impact - transportation. The difficulty lies in obtaining standardized data of sustainable impact by transportation. Thereby, ability to show compliance by measuring and evaluating the sustainable performance of transportation is problematic. This report thus addresses the issue of data availability and quality and its impact on ability to measure and evaluate performance in transportation. Further, the objective is to investigate what critical aspects to consider in order to manage environmental performance in a measurement system of logistics. A case study at Company X, a globally dispersed company within the manufacturing industry has been conducted in order to bring clarity to the questions posed. A framework of founding steps in the development of a PMS with the inclusion of environmental sustainable aspects has been developed from previous research to assess the findings against. The analysis carried out show evidence of availability and quality of data heavily hindering development of Sustainable Performance Measurement Systems (SPMS) by inclusion of environmental aspects. The fundamental aspects in need of consideration are summarized by; commitment and technical support, data availability, management of data and design of measurements. Further there lies a critical factor within management of measurements. This study contributes to practitioners with guidance from developed framework to assess critical factors. The theoretical contribution lies within the investigation of obstacles in need of consideration in development of SPMS, a present under-research area, especially in an industry context. Keywords: Sustainable Performance Measurement, Sustainable Performance Measurement Systems
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El-Shukri, Aisha Salem. "Non-financial performance measurement in the Libyan commercial banking sector : four grounded theory case studies." Thesis, University of Dundee, 2007. https://discovery.dundee.ac.uk/en/studentTheses/a0852724-f302-4476-bc26-df1b795d3296.
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The use of non-financial performance measurements (such as quality, delivery and customer satisfaction) has received a lot of attention from practitioners and academics over the last two decades in developed countries. This research project is an exploratory study in Libya to investigate the use of non-financial performance measurements (NFPMs) in a developing country's commercial banking sector. The Libyan service sector is the second contributor to the Libyan Gross Domestic Product (GDP) after the oil sector. Within the service sector, the commercial banking sector has been playing a significant role in the development of the Libyan economy. This research project aims to: 1) explore the current use of NFPMs in the Libyan commercial banking sector (LCBS); 2) determine the environmental factors influencing the use of NFPMs in the LCBS; and 3) explore the impact of NFPMs on financial performance measurements (FPMs) in the LCBSA grounded theory methodology was adopted and four case studies (two State owned banks and two private banks) were conducted. Each case study was analysed according to a structured set of coding procedures (based on the grounded theory approach of Strauss and Corbin, 1990) and substantive hypotheses emerged for each case study. A cross-case analysis of the four case studies gave rise to the following nineteen formal hypotheses which (together with the model developed from the four case studies) are the main findings of this study: H1 The limitations of FPMs are one of the major motives leading to a bank's use of NFPMs H2 A more competitive environment is one of the main motives for managers in a bank using NFPMs. H3 Management's knowledge of the relationship between NFPMs and FPMs is one of the major motives leading to the use of NFPMs in a bank. 11 H4 Demanding customers are one of the major motives leading to the use of NFPMs in a bank. H5 The nature of the banking industry as a service oriented industry is one of the major motives leading to the use of NFPMs in a bank. H6 Lower level managers in a bank tend to use NFPMs more than middle and higher level managers do. H7 Operational experience of management, competence of management, management with more authority, top management's interference, stability of management, and collective working group positively affect a bank's use of NFPMs. H8 New regulations and strategies of the Central Bank and the uncertainty of the economic environment positively affect a bank's use of NFPMs. H9 Some of the Central Bank's old regulations, over-control and interference of the Central Bank, information shortage, weakness of infrastructure, traditional educational system, State ownership and the general public's lack of banking knowledge negatively affect a bank's use of NFPMs. H10 The development of human resource strategies to be more service-oriented is associated with a bank's use of NFPMs. H11 The development of the reward system to be linked with non-financial performance and to be more service-oriented is associated with a bank's use of NFPMs. H12 The development of the banking system (operating, information and reporting system) is associated with a bank's use of NFPMs. H13 The development of a bank's management accounting information is associated with its use of NFPMs. H14 The development of a bank's organisational structure is associated with its use of NFPMs. H15 The adoption of advanced management practices is associated with a bank's use of NFPMs. H16 Use of NFPMs encourages a bank to diversify and improve its range of services. H17 Use of NFPMs encourages a bank to adopt advanced technology. H18 Use of NFPMs improves a bank's profitability, customers' deposits and other FPMs in the long-term. H19 Use of NFPMs leads to an increase in a bank's capital expenditure.
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Dickinson, Graham. "Performance measurement and performance management of innovative products." Thesis, University of Bath, 2008. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.503368.
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Increasing interest is being shown in performance measurement, in both the academic literature and by practitioners. When implementing innovative products, organisations are facing issues of how to measure and manage the performance of the products concerned and how to do so in a worthwhile way. Reviewing existing literature suggests that there has been limited research on the value of performance measurement and management processes and indeed little conceptual distinction has been made between performance measurement and performance management. A conceptual framework is developed, structured around concepts from the existing literature showing two ways of distinguishing performance measurement and performance management. Performance management processes are shown as broader than performance measurement processes and the influences of the processes on performance are also displayed, another way of differentiating between the two concepts. The framework provides a structure for a pattern matching analysis using empirical data. Empirical data collection involved four case studies, each focusing on a medical device being implemented in the UK public healthcare sector. Forty-six semi-structured interviews explored performance measurement and performance management processes in the implementation of the innovative products, as well as exploring the influences of those processes on performance of the innovative products. The findings from the thesis highlight key performance measurement and performance management processes that occur in the implementation of innovative products, finding that the two can best be distinguished by their influence, or lack of influence, on performance. Performance reporting is also highlighted as a key concept. The findings indicate that performance measurement and reporting processes alone cannot be expected to have an influence on performance, however if performance management processes occur too then they can.
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Huber, Otto. "Performance Measurement of Treasury Activities." St. Gallen, 2006. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/00909440002/$FILE/00909440002.pdf.
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Greiling, Dorothea. "Performance measurement in Nonprofit-Organisationen." Wiesbaden : Gabler, 2009. http://dx.doi.org/10.1007/978-3-8349-9953-5.
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Salloum, Mohammed. "Towards dynamic performance measurement systems." Thesis, Mälardalen University, School of Innovation, Design and Engineering, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-10016.
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The purpose of this report is to single out and apply the most critical factors for dynamic performance meausrement systems. The report concludes that the existence in practice of theoretically important aspects are diverse and that the most appropriate way of governing the aspects are through the creation of a performance management process.
The theoretical chapter is established for dual purposes. The first is to give the reader a comprehensive understanding of what has been done in the field of performance measurement and management so far and the second is to answer the first research question imposed.
The empirical chapter investigates to what degree the existence of factors singled out in theory are present in practice. Further, the chapter also answers research question two.
Finally the result and analysis chapters focuses on cross-analysing the case studies made and generate a recommendation. Research question three is answered under these headings.
PREPARE
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Günther, Edeltraud, and Anke Sturm. "Environmental Performance Measurement - Descriptive Assessment." Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2001. http://nbn-resolving.de/urn:nbn:de:swb:14-996842417812-09389.
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Ahmad-Latiffi, Aryani. "Performance measurement for construction businesses." Thesis, Loughborough University, 2012. https://dspace.lboro.ac.uk/2134/9489.
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Measurement of performance is important to the construction sector as an additional way of improving and sustaining competitiveness in the long-term. Most large construction organisations in the United Kingdom (UK) practise performance measurement because they believe it affects their business positively in the longer-term. Performance measurement is thus, recognised as an important way of keeping an organisation on track in achieving its strategic objectives. However, there are still construction organisations that believe performance measurement does not aid in creating and developing appropriate strategies for their organisations, but helps organisations in identifying areas where they did or did not perform well. The improvements in performance thus, can only be brought about through step-by-step strategic guidance to organisations to achieve their performance targets. The first step towards achieving these targets comprises the following: understand the performance measurement process of organisations, and identify the appropriate criteria that need to be measured to improve business; identify strengths and opportunities, which in turn can create a way to maximise profits for an organisation. Such an approach would help organisations target relevant performance measurements and embed them in their organisational strategy in a structured step-by-step manner. Premised on the foregoing, this research project aims to investigate potential tools for improving performance measurement practices in the construction industry. In addition, this research aims to assist organisations in implementing performance measurement in a proper manner and to help them understand the performance measurement process. The first step (objective 1) of this research is to review the generic body of literature in performance measurement to understand key concepts, definitions and existing practices and identify commonly used performance measurement tools. It is noted that there are several definitions of performance measurement. However, at its basic level, performance measurement is a process of determining how successful organisations or individuals have been in attaining their objectives and strategies. To achieve this, the outputs of an organisation's strategic and operational processes are measured in a quantifiable form; the results are used to monitor closely the performance of the organisation, internally and externally. Findings of the review (and later those of objectives 2 and 3) reveal that the Balanced Scorecard (BSC) and the European Foundation for Quality Management (EFQM) Excellence Model are the two most widely known and used tools, in all sectors including construction, to measure an organisation s performance. Semi-structured interviews (objectives 2 and 3) were conducted with performance measurement directors and managers in large UK construction companies. The interviews revealed that performance measurement is being practised in organisations directly or indirectly to help improve businesses and profits. The purpose of interviews was to seek the organisations views on how they approach and conduct performance measurement and derive benefits from it. All organisations agreed that the financial aspects such as profit margins and growth, as well as non-financial aspects such as health and safety and customer satisfaction are important criteria to be measured. Both financial and non-financial criteria need to be considered and included in an organisation's strategy; they are important considerations for any future strategy development. Findings of the interviews and the literature review suggest the best way to create an organisation's strategy as the following: understand the performance measurement process of organisations and identify the appropriate criteria, which need to be measured to improve business; identify strengths and opportunities, which in turn can create a way to maximise profits for an organisation. This led to the development of a Framework (also called the Performance Measurement Migration Path) (objective 4), which would help organisations target relevant performance measurements and embed them in their organisational strategy in a structured step-by-step manner. Its implementation in organisations can make performance measurement processes easy and smooth. Evaluation (objective 5) of the framework confirms its suitability and acceptability to industry players for the use in improving the implementation of performance measurement.
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Castelli, Adriana. "Measurement of health system performance." Thesis, University of York, 2008. http://etheses.whiterose.ac.uk/14145/.
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Bostelman, Roger. "Performance measurement of mobile manipulators." Thesis, Bourgogne Franche-Comté, 2018. http://www.theses.fr/2018UBFCK003/document.
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Une approche avancée de la fabrication flexible consiste à déplacer des manipulateurs robotisés AGV ou robot mobile, appelé manipulateurs mobiles, entre les postes de travail. L'utilisation de manipulateurs mobiles peuvent être avantageux dans un certain nombre de situations. Cela peut entraîner des coûts économies lorsqu'un seul manipulateur mobile peut être utilisé pour remplacer plusieurs stationnaires manipulateurs. Cependant, les manipulateurs mobiles sont «une discipline relativement jeune robotique. "Une revue de la littérature approfondie de la recherche menant à la commercialisation mobile manipulateurs et robots mobiles a été réalisée. La mesure de la performance du mobile les manipulateurs, y compris une base mobile avec un bras de robot embarqué, sont pratiquement inexistants. Cependant, les manipulateurs mobiles commencent à apparaître dans la fabrication, la santé, et peut-être d'autres industries et, par conséquent, une méthode pour mesurer leur performance est essentielle pour les fabricants et les utilisateurs de ces systèmes relativement complexes. Mesures de mobile manipulateurs effectuant des tâches standard (poses et mouvements) sont également inexistants, sauf pour simplement s'assurer que la tâche a été plus ou moins complétée. La tâche choisie pour cela thèse est l'assemblage en raison de son exigence de pose de système.Les méthodes de test de performance ont pris du retard par rapport aux méthodes de test de sécurité pour les manipulateurs mobiles qui progresse vers le développement d'une nouvelle norme de sécurité aux États-Unis. Métriques pour la sécurité et la performance des manipulateurs mobiles comprennent de nombreux domaines, tels que: l'achèvement des tâches, le temps nécessaire pour accomplir la tâche, la qualité et la quantité (c.-à-d.répétabilité, respectivement) des tâches accomplies. Avant l'acceptation industrielle et les normes développement pour les manipulateurs mobiles, les utilisateurs de ces nouveaux systèmes attendront des fabricants fournir des données de performance réelles pour guider leur approvisionnement et assurer l'aptitude à tâches d'application. En raison du coût relativement élevé pour acquérir et installer des systèmes de suivi de mouvement Pour mesurer la performance des systèmes, une méthode alternative à utiliser par les fabricants et les utilisateurs est idéal. Un nouveau concept de méthode de test qui utilise un artefact, appelé mobile reconfigurable Manipulateur Artefact (RMMA), est décrit dans cette thèse et comparé à un suivi optique système qui a été utilisé comme vérité de terrain pour le RMMA et manipulateur mobile. Système de modélisation du système de manipulation mobile, des composants et des les mesures peuvent aider à améliorer la compréhension de ces systèmes relativement complexes.Systems Modelling Language (SysML) a été choisi et utilisé tout au long de cette thèse, car de SysML a des modules logiciels réutilisables pour la structure, le comportement, les exigences et parametrics sur le manipulateur mobile. Les modèles décrivent les nombreux aspects de mesurer la performance des manipulateurs mobiles également en tant que nouveau domaine de recherche.Les modèles étaient évalué à travers des expériences sur un exemple de composants manipulateurs mobiles et l'ensemble système. SysML a été utilisé pour décrire la base théorique de la performance à travers la propagation de l'incertitude lorsque les équations mathématiques sont également modélisées.Un cas d'utilisation est modélisé et décrit où les concepts recherchés pour mesurer les mobiles les performances du manipulateur sont appliquées à une implémentation de fabrication. Le simpliste la nature du processus de mesure utilisant le RMMA peut être directement appliquée à processus de fabrication, et étendu au-delà des contributions de cette recherche à d'autres des besoins de mesure encore plus complexes (...)An advanced approach to flexible manufacturing is to move robotic manipulators, using anAGV or mobile robot, called mobile manipulators, between workstations. The use ofmobile manipulators can be advantageous in a number of situations. It can result in costsavings when a single mobile manipulator can be used to replace several stationarymanipulators. However, mobile manipulators are “a relatively young discipline withinrobotics.” An extensive literature review of the research leading to commercial mobilemanipulators and mobile robots was performed. The performance measurement of mobilemanipulators, including a mobile base with an onboard robot arm, is virtually non-existent.However, mobile manipulators are beginning to appear in manufacturing, healthcare, andpossibly other industries and therefore, a method to measure their performance is critical toboth manufacturers and users of these relatively complex systems. Measurements of mobilemanipulators performing standard tasks (poses and motions) are also non-existent except forsimply ensuring that the task has been more or less completed. The task chosen for thisthesis is assembly due to its requirement for relatively precise system posing.Performance test methods have lagged behind safety test methods for mobile manipulatorswhich is progressing towards development of a new safety standard in the US. Metrics forsafety and performance of mobile manipulators include many areas, such as: safe operation,task completion, time to complete the task, quality, and quantity (i.e., accuracy andrepeatability, respectively) of tasks completed. Prior to industrial acceptance and standardsdevelopment for mobile manipulators, users of these new systems will expect manufacturersto provide real performance data to guide their procurement and assure suitability for givenapplication tasks. Due to the relatively high cost to procure and setup motion tracking systemsto measure systems performance, an alternative method for use by manufacturers and users isideal. A new test method concept that uses an artifact, called the Reconfigurable MobileManipulator Artifact (RMMA), is described in this thesis and compared to an optical trackingsystem that was used as ground truth for the RMMA and mobile manipulator.System modeling the mobile manipulator system, components, and the associatedmeasurements can help to improve the understanding of these relatively complex systems.Systems Modeling Language (SysML) was chosen and used throughout this thesis becauseof SysML has reusable software modules for structure, behavior, requirements andparametrics off the mobile manipulator. The models describe the many aspects ofmeasuring mobile manipulator performance also as new research area. The models wereevaluated through experiments on an example mobile manipulator components and the entiresystem. SysML was used to describe the theoretical basis of the performance throughpropagation of uncertainty where mathematical equations are also modeled.A use case is modeled and described where the concepts researched to measure mobilemanipulator performance are applied to a manufacturing implementation. The simplisticnature of the measurement process using the RMMA can be directly applied to today’smanufacturing processes, and extended beyond the contributions of this research to othereven more complex measurement needs. The research is also discussed to even apply tocross-industry test methods for exoskeletons worn by humans
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Greiling, Dorothea. "Performance measurement in Nonprofit-Organisationen." Wiesbaden Gabler, 2007. http://d-nb.info/989102394/04.
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Gamblin, Todd Reed Daniel A. "Scalable performance measurement and analysis." Chapel Hill, N.C. : University of North Carolina at Chapel Hill, 2009. http://dc.lib.unc.edu/u?/etd,2811.
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Thesis (Ph. D.)--University of North Carolina at Chapel Hill, 2009.Title from electronic title page (viewed Mar. 10, 2010). "... in partial fulfillment of the requirements for the degree of Doctor of Philosophy in the Department of Computer Science." Discipline: Computer Science; Department/School: Computer Science.
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Hussein, Johari. "Assessment of Building Performance Measurement Tanzania." Thesis, KTH, Fastigheter och byggande, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-39806.
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Provision of an understanding of the complexes and implications associated with building performance measurement in relation to supporting the organizational objectives by Tanzania facility managers. The study involved the use of questionnaire sent to both public and private organizations and literature reviews in Tanzania with the aim of developing the process associated with the assessment of building performance and the way to improve its operational processes. The study observed that BPM practices are affected by managers control over the buildings facilites because there are no specific procedures that guide the formation of BPM process due to lack of Government attention to this growing industry. The other major finding of the study is that managers concentrate mostly on the financial performance instead of the operational performance of the building, which was contrary to the expectation of this study.
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Alday, Sandra Seno. "Internationalisation and Performance: Exploring Measurement Issues and the Impact of Measurement Alternatives." Thesis, The University of Sydney, 2011. http://hdl.handle.net/2123/7916.
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The impact of a firm’s internationalisation efforts on its performance is a core concern in the field of international business research. The question concerning the relationship between these two variables follows explicitly or implicitly as a corollary to the various established international business theories that seek to explain the motives, determinants and processes of firm internationalisation. In a real sense the predicted performance impact of internationalisation serves not only to inform strategic decision-making on the different aspects of the internationalisation process but also to rationalise the very endeavour of firm internationalisation itself. Indeed, benefits from internationalisation are expected to accrue to the firm and be reflected in some manner on a key performance indicator (or set of performance indicators), serving as an incentive (or disincentive) for the firm to embark on the process of internationalisation and absorb all its inherent costs and risks. Thus, the centrality of the relationship between internationalisation and performance in the field of international business firmly establishes it as a, if not the, “big question” in international business research (Peng, 2004). It is implicit in all endeavours under the international business research umbrella (Glaum & Oesterle, 2007), and certainly explicit in all international strategic management decision-making. Unfortunately, however, more than 50 years of research in international business and close to 40 years of research specifically focused on the relationship between internationalisation and performance have consistently yielded inconsistent results. An examination of the internationalisation-performance studies conducted over the past 40 years yields critical clues to the sources of the persistent disagreement in the literature. This thesis specifically highlights one specific factor that can contribute to explaining the inconsistencies in the literature thus far: that is, the fundamental lack of agreement on the appropriate internationalisation and performance measures to employ. The current study thus comprehensively evaluates the various internationalisation and performance measures in the extant internationalisation-performance literature, representing research conducted over 40 years in the field of international business. Finding the extant measures to be wanting, the study then proceeds to propose the Internationalisation Coefficient (IC) as a more theoretically grounded measure of firm internationalisation that better captures the conceptualisation of the firm and of the phenomenon of internationalisation in international business theories. Unlike extant measures of firm internationalisation, the proposed IC brings to light both firm-specific attributes and international environment-specific attributes and compares the locational dispersal of these two attributes. It is suggested that the truly global or international firm will exhibit a close match between the locational dispersal of firm-specific attributes and international-environment attributes. This is because the truly global firm must be able to effectively overcome its liability of foreignness in order to exploit its advantages in other markets or harness location-specific advantages in certain international locations. The thesis then employs the IC along with other extant measures of internationalisation to re-examine the degree of internationalisation of a sample of the Fortune Global 500 firms over a 5-year period from 2005 to 2009. The empirical analysis confirms that the IC is a new and statistically distinct measure of internationalisation, capable of providing fresh and deep insights on the internationalisation patterns of firms with significant results. The analysis likewise confirms that the employment of different measures of internationalisation will result in different conclusions regarding the degree of internationalisation of the same set of firms, given that the different measures capture different dimensions of the internationalisation phenomenon. The thesis further explores the impact of employing various measures on the resulting nature and shape of the internationalisation-performance relationship. The same sample of Fortune Global 500 firms is utilised, and the relationship is longitudinally analysed over the period from 2005 to 2009 and over a shorter period from 2005 to 2007, with both sets of regressions yielding significant results. The thesis confirms that employing different measures of both internationalisation and performance result in different conclusions regarding the nature and shape of the internationalisation-performance relationship. The results confirm the importance of the IC in offering deeper and richer insights regarding firm internationalisation, and lend support to the argument that the key to productively challenging the frontiers of the internationalisation-debate is in the employment of appropriate measures designed to truly capture the theoretical essence of the constructs involved. The results further provide some empirical support to Hennart’s interpretation of the transaction cost/ internalisation theories of international business (2007), which predicts the internationalisation patterns of firms and the resulting impact on performance. The results also provide partial support to the multi-stage relationship between internationalisation and performance (Contractor, 2007). The thesis primarily makes a contribution to the internationalisation-performance literature, extending the frontiers of the debate by approaching it from the angle of measurement. Notably, it proposes a theoretically and statistically robust measure of firm internationalisation that can be employed in a flexible manner to test and revisit international business theories. The implications for international business research and theory development are significant, and are discussed in the concluding chapter.
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Mitchell, G. Duncan (Geroge Duncan) 1962. "Team measurement system--a balanced scorecard approach to performance measurement." Thesis, Massachusetts Institute of Technology, 1993. http://hdl.handle.net/1721.1/12692.
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Suwignjo, Patdono. "Quantitative methods for performance measurement systems." Thesis, University of Strathclyde, 1999. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=21437.
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The business environment has changed dramatically since the 1980s. Many researchers have shown that the traditional financially-based performance measurement systems have failed to cope with the current dynamic business environment. Even although new performance measurement systems have been proposed, such as Activity-Based Costing, the Balanced Scorecard, the SMART system, the Performance Measurement Questionnaires and the Cambridge model, the problem of quantifying the interaction of the factors affecting business performance still remains. The objectives of this thesis are: 1. To develop a performance measurement system model that can be used to quantify the effects of factors on performance and consolidate them into a single performance indicator. 2. To develop a model for reducing the number of performance reports. 3. To carry out experiments for testing the validity, applicability and stability of the models developed. To achieve these objectives this thesis reviews research methodology literature, studies the traditional and new performance measurement systems, identifies the current problems of performance measurement systems, reviews existing methods for identifying, structuring and prioritising performance measures, reviews the multicriteria methods, studies the analytic hierarchy process (AHP) and its controversy, develops quantitative methods for performance measurement systems and carries out experiments to test the validity, stability and applicability of the methods developed. To quantify the effect of factors on performance and consolidate them into a single performance indicator a quantitative method for performance measurement system (QMPMS) was developed. The method uses cognitive maps for identifying factors affecting performance and their relationship, structured diagrams for structuring the factors hierarchically and analytic hierarchy process for quantifying the effects of factors on performance. The method was then extended to reduce the number of performance reports. The QMPMS and its extension were implemented in three case studies to test their theoretical and application validity. The first case study applied the models to 'J&B Scotland Ltd.' to identify whether the models can produce the intended outputs. The second case study applied the QMPMS to 'Seagate Distribution (UK) Ltd.' to test the validity (accuracy) and stability of the QMPMS. Finally, the third case implemented the QMPMS to quantify and consolidate Inland Revenue, Cumbernauld's performance measures. It was found from the experiments that the QMPMS is quite accurate (the mean percentage of deviation is less than 4 percent), stable for a reasonable period of time and it can be applied comfortably to real cases. The QMPMS is now being used by the Inland Revenue - Cumbernauld for producing a single performance indicator of their business processes and overall office.
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Vangneur, Kathryn Otto. "Financial performance measurement effects on hierarchical consistency and performance." Thesis, London Business School (University of London), 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.339007.
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Amaratunga, R. D. G. "Theory building in facilities management performance measurement : application of some core performance measurement and management principles." Thesis, University of Salford, 2001. http://usir.salford.ac.uk/14864/.
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This thesis contributes to the area of performance measurement in facilities management (FM). The context of the study is FM organisations. Interest in performance measurement increased dramatically during the 1990's in both management and academic literature. Performance measurement systems developed as a means of monitoring and maintaining organisational control, which is the process of ensuring that an organisation pursues strategies that lead to the achievement of overall goals and objectives. A performance measure can also be defmed as a metric used to quantify the efficiency and/or effectiveness of an action. The role of FM in promoting organisational performance, and thereby in providing competitive advantage is widely acknowledged. Although performance measurement concepts are referred to in the FM literature, they have not been applied with the same rigour as with other academic areas, such as production and manufacturing. Institutions will want support services that offer the best possible standards to meet the users' needs. Better coordination between core activities and support services means that institutions can respond faster and more effectively to those demands for services. Herein lies the general theoretical gap, which forms the point of departure for this research. This thesis aims to outline the many different perspectives of performance measurement in FM organisations. A grounded theory approach has been adopted with the aim of building theory as opposed to testing theory. Case studies were conducted at several FM intensive organisations. The identification of performance measurement tools or mechanisms was one of the aims of the case study phase, as well as providing descriptive accounts of the process. These tools and mechanisms were incorporated into a performance measurement questionnaire and were evaluated against the FM organisations in UK. The research uncovered performance measurement constructs in FM which could be categorised under the following four broad perspectives: customer, FM internal processes, FM learning and growth and financial FM. At each level, the FM organisation should strive to make performance measurement visible with the aim of creating new performance measurement constructs. Developed theory was further validated against a panel of experts in the field of FM and in a real life case study. The findings from both the qualitative and quantitative data points to an FM organisational performance measurement process which depends on the existing knowledge base of the FM organisation. The contribution to knowledge in the field may be viewed in terms of a critical examination of the role of performance measurement and the implications these have for the core organisation as the contribution made by FM will ultimately be judged by the organisation's stakeholders over a wide range of performance criteria including both fmancial and non-financial. FM is seen to be able to contribute to performance in many ways: strategy, control of resources, service efficiency, supply chain management and perhaps, most importantly, providing value for money. Furthermore, the constructs and concepts developed in this thesis provide both a point of departure for further research and a practical tool with which to assess performance measurement and management with the FM organisation.
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Kasperskaya, Yulia. "Essays on causal performance measurement models." Doctoral thesis, Universitat Pompeu Fabra, 2007. http://hdl.handle.net/10803/7348.
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La tesis trata de los modelos de gestión modernos de naturaleza causal, entre los que destaca el Cuadro de Mando Integral (CMI). En primer lugar, se presenta un análisis conceptual su supuesto central, las relaciones causa-efecto. En segundo lugar, se ofrece un análisis estadístico de los supuestos del CMI. En tercer lugar, a partir dos casos de estudio de ayuntamientos, se compara y analiza la implementación del CMI en las organizaciones. El análisis conceptual indica que la complejidad, la incertidumbre y el carácter dinámico del entorno pueden obstaculizar la elaboración de modelos válidos de causa-efecto. Los resultados del análisis estadístico no permiten confirmar la hipótesis de existencia de relaciones estables en el CMI. Finalmente, el análisis de los casos sugiere que las organizaciones pueden recurrir a diversas tácticas y escenarios para implementar el CMI y enfatiza la influencia que las rutinas y normas establecidas en las organizaciones ejercen en ello.This dissertation address a number of research questions related to causal performance measurement models, such as the Balanced Scorecard (BSC). First, we provide an analytical discussion on the topic of the cause-and-effect relationships in these models. Second, we test of the BSC assumptions on empirical data coming from the dynamic enterprises. Third, we compare and analyze the BSC adoption by two city councils. The conceptual analysis indicates that dynamic, complex and uncertain environment and the cognitive limitations of managers may greatly challenge the elaboration of valid causal models. Our statistical results give little support to the existence of stable BSC links. Our case studies findings show diverse organizational rationalities behind the BSC adoption in organizations and the importance of the existing rules and routines.
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Günther, Edeltraud, and Anke Sturm. "Environmental Performance Measurement (Umweltleistungsmessung) - Deskriptiver Auswertungsbericht." Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2001. http://nbn-resolving.de/urn:nbn:de:swb:14-1004017540921-08584.
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Die deskriptive Auswertung und Darstellung der Ergebnisse aus der Studie "Messung des ökologischen Unternehmenserfolges" stellt einen ersten wichtigen Schritt zur empirischen Fundierung des theoretischen EPM-Modells dar. Die Ergebnisse zeigen, daß die theoretischen Erkenntnisse sowie wichtige Datengrundlagen für die Umsetzung des Modells in den Unternehmen bereits vorhanden sind; diese beziehen sich auf · die Notwendigkeit einer Prozeßorientierung, die allerdings durch entsprechende Instrumente, z. B. Prozessbilanzen, unterstützt werden muß, · die durch die Datenbasis gegebene Möglichkeit der Durchführung einer ökologischen Erfolgsspaltung, zur Unterstützung der Prozeß- und Steuerungsorientierung, · die Formulierung von unternehmenseigenen Umweltzielen, die auf die ökologischen Problemfelder des Unternehmens gerichtet sind und deren Erreichung mittels eines Soll-Ist-Vergleiches kontrolliert wird. Die Bereiche, in denen noch erhebliche theoretische und empirische Defizite bestehen, sind die Durchführung eines externen Benchmarking zur Ermittlung der relativen Umweltleistung bzw. des relativen ökologischen Erfolges eines Unternehmens sowie die Produktorientierung. Hinsichtlich des externen Benchmarking auf Grundlage von Produktionsprozessen kann für die bundesdeutsche Maschinenbaubranche festgehalten werden, daß dieses möglich wäre; dies wird u. a. durch die ähnliche Schwerpunktsetzung bei den Umweltzielen deutlich.
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MacKenzie, Jonathan Dean. "Performance measurement of clock synchronisation algorithms." Thesis, University of Canterbury. Computer Science, 1988. http://hdl.handle.net/10092/9403.
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Clock synchronisation is a widely studied problem. Most research has focused on real-time clock synchronisation algorithms, which run as background processes to maintain synchronisation between the clocks of a collection of computers. Research has also been done into off-line clock synchronisation algorithms. These algorithms can be used where time-stamped event records have been recorded on a collection of computers.
In evaluating the effectiveness of a clock synchronisation algorithm, it is important to determine the offsets of clocks from each other or from an external reference. The reason that the clock synchronisation problem is a difficult one is because it is not possible to directly measure the offsets between two clocks without using special hardware. Consequently, in all of the clock synchronisation work with which we are familiar, effectiveness is assessed by indirect measures of clock offsets, or by simulation.
We have developed hardware and software to enable us to directly determine clock offsets so the performance of clock synchronisation algorithms can be accurately assessed. The main hardware component is a "clockcard" that connects to any IBM PC compatible parallel port. On the clockcard are two logical 32-bit binary counters that can be latched at exactly the same time. One of the counters is clocked from an on board oscillator that mimics the accuracy of modern day computer oscillators. The other counter is driven via an external clock. In a collection of computers under test, all the external counters are driven from the same external clock, so each clockcard has a notion of external global time.
The local counter on the clockcard is used as a replacement for the local clock on the computer that the clockcard is attached to. The new local clock is the one synchronised by a clock synchronisation algorithm under test. Whenever timestamps are read from the clockcard, the values of both counters are returned. The global timestamps allow offsets between local clocks to be measured very accurately.
We describe the design and construction of the test bed hardware, design and implementation of software to interface clock synchronisation programs to the test bed, and present results from initial experiments performed to check that the test bed works as intended.
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Abdullah, Nur Anisah. "Performance measurement in British central government." Thesis, University of Strathclyde, 2009. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=21912.
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For many years, research on public sector performance measurement has focused on the more "mainstream public interest" sections such as Health, Education, or Police Services and overlooked agencies and public bodies. The research aimed to explore the issues of performance measurement in the context of British executive agencies and non-departmental public bodies with a view towards development an improvement. Through a three-phase exploratory study, the research set out to gain an in-depth understanding of performance measurement practice and in doing so, identified and examined the key elements for development and improvement. Phase 1 was a large scale questionnaire-based survey which, in broad sense, explored the nature of and reasons for performance management, the tools used, factors influencing design and the perceived level of system effectiveness. Phase II was a more in-depth study, extending the efforts of Phase I, sought to examine some of the issues in greater detail ; and Phase III was initiated based on managers' desire, explored the feasability of devising a tool to inform and evaluate performance measurement practice.the research has found that performance measurement practice and knowledge was evident across agencies and public bodies. The research also revealed nine interconnected elements as key to effective performance measurement. Based on these findings a framework for performance measurement practice was developed. Out of which, a performance measurement practice evaluation tool(PMPET) has been created. Although the framework and the resulting PMPET were customised for agencies and public bodies, they aimed to be generically applicable to the wider sections of public sector.
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Donkor, Simon. "Performance Measurement in the eCommerce Industry." Digital WPI, 2003. https://digitalcommons.wpi.edu/etd-theses/487.
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The eCommerce industry introduced new business principles, as well as new strategies for achieving these principles, and as a result some traditional measures of success are no longer valid. We classified and ranked the performance of twenty business-to-consumer eCommerce companies by developing critical benchmarks using the Balanced scorecard methodology. We applied a Latent class model, a statistical model along the Bayesian framework, to facilitate the determination of the best and worst performing companies. An eCommerce site's greatest asset is its customers, which is why some of the most valued and sophisticated metrics used today evolve around customer behavior. The results from our classification and ranking procedure showed that companies that ranked high overall also ranked comparatively well in the customer analysis ranking, For example, Amazon.com, one of the highest rated eCommerce companies with a large customer base ranked second in the critical benchmark developed towards measuring customer analysis. The results from our simulation also showed that the Latent class model is a good fit for the classification procedure, and it has a high classification rate for the worst and best performing companies. The resulting work offers a practical tool with the ability to identify profitable investment opportunities for financial managers and analysts.
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Coln, Michael Christian Wohnsen. "A high performance dielectric measurement system." Thesis, Massachusetts Institute of Technology, 1985. http://hdl.handle.net/1721.1/15251.
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Thesis (Ph. D.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 1985.MICROFICHE COPY AVAILABLE IN ARCHIVES AND ENGINEERING.
Includes bibliographical references.
by Michael Christian Wohnsen Coln.
Ph.D.
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Scholtz, Reginald. "The manufacturing performance measurement matrix model." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/969.
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Thesis (MBA (Graduate School of Business))--Stellenbosch University, 2008.ENGLISH ABSTRACT: Globalisation, constant innovations and well-informed customers have made modern business environments dynamic and complex. Organisations, with their ever-changing business models, are striving to improve the quality of their products and services. Congruently, several management theories have evolved. Total Quality Management (TQM),Just in Time (JIT), Benchmarking, Lean Management, Balanced Scorecard and Six Sigma are some of the more well known. Each movement with its own life span, its share of popularity and level of acceptance has the same basic goal – improvement in quality by measuring performance. Recent years have seen an upsurge in the approaches and contributions to the field of performance measurement. Are these management theories just a flavour of the month or do they add value. The object of this study is to provide industry specific manufacturing business with a Manufacturing Performance Measurement Matrix Model, which can be used over time to measure improvement and serve as a basis for Knowledge Management.
AFRIKAANSE OPSOMMING: Globalisering, konstante inbring van veranderinge en goed ingeligte kliënte het die moderne besigheidsomgewing dinamies en kompleks gemaak. Organisasies, met hulle ewig veranderende besigheidsmodelle, streef daarna om die kwaliteit van hulle produkte en dienslewering te verbeter. Verskeie bestuursteorieë het as gevolg hiervan ontwikkel. Die mees bekende bestuursteorieë is onder andere: Total Quality Management (TQM), Just in Time (JIT), Benchmarking, Lean Management, Balanced Scorecard en Six Sigma. Elkeen van hierdie planne, met sy eie leeftyd, porsie van die gewildheid en vlak van aanvaarding, het dieselfde basiese doel – verbetering van kwaliteit deur die meet van prestasie. Onlangse jare het ‘n opvlam gesien in die benaderings en bydraes tot die veld van prestasiemeting. Is hierdie bestuursteorieë net ‘n nuutjie of is hulle waardevol vir die besigheidswêreld? Die doel van hierdie studie is om industrie spesifieke vervaardigingsbesighede met ‘n Vervaardigings Prestasiemetings Matriks Model te voorsien wat deur die verloop van tyd verbeterings kan meet en kan dien as ‘n basis vir die bestuur van kundigheid.
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Prokůpek, Marek. "Performance Measurement of Public Art Museums." Doctoral thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-264709.
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The issue of the economics of cultural institutions, their economic impact, and measurement of their performance has been paid systematic attention basically only in the past few years. PhD thesis analyses the methods of performance measurement in public art museums and creates economic models. Aim of my thesis is also to create a model for museum managers to measure the performance. Nowadays it is almost necessary to integrate performance measurement system in organization´s strategy decision making. The museum managers feel the pressure to prove that their organization is performing well by various stakeholders and we perceive the idea that multidimensional performance measures could fill the informational gap concerning performance, quality, and the artistic value of cultural programs. The mixed research method was employed in this research. Qualitative data was obtained from the questionnaire and interviews. Quantitative data was obtained from the questionnaire, annual reports and reports of The National Information and Consulting Centre for Culture (NIPOS). The aim of this study is to propose a comprehensive multidimensional model to assess art museum activities. This model takes into account the scope and character of museum´s mission. This model consists of implementation of Data Envelopment Analysis into Balanced Scorecard.
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Choisne, Franck R. (Franck Remi Didier) Carleton University Dissertation Management Studies. ""Performance measurement for total quality management."." Ottawa, 1994.
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Tirupati, Nagaraj Sudhindra Prasad. "Measurement of PVFS2 performance on InfiniBand." [Ames, Iowa : Iowa State University], 2009.
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Donkor, Simon. "Performance measurement in the ecmmerce industry." Link to electronic thesis, 2003. http://www.wpi.edu/Pubs/ETD/Available/etd-429103-191451/.
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PATELLI, LORENZO. "Performance measurement: evaluation, incentives, and compensation." Doctoral thesis, Università Bocconi, 2006. http://hdl.handle.net/11565/4047649.
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Lundberg, Hannah, Helena Wennerström, and Adrienn Csiszer. "Prestationsmätning ur ett kostnadsledarstrategiskt perspektiv : En fallstudie på Gekås Ullared AB." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45109.
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Bachelor thesis, Business Administration and Economics Programme, School of Business and Economics at Linnaeus University in Växjö. Spring of 2015 Title: Performance measurement from a cost leadership perspective - A case study on Gekås. Authors: Adrienn Csiszer, Hannah Lundberg & Helena Wennerström Tutor: Eva Gustavsson Examiner: Karin Jonnergård Keywords: Performance measurement, Performance measurement systems, Generic strategy, Cost leadership strategy, Financial and non-financial measurements. Purpose: The purpose of this study is to examine how a company with a clear cost leadership strategy chooses to work with performance measurements, with a view to comparing a practical example to theorethical approaches. Methodology: The method chosen for this paper is a case study on Gekås AB. The presented data were collected through interviews conducted with four employees on Gekås. Conclusion: The study concludes that for a business with cost leadership strategy the financial measurements are more important than non-financial meausurements. For Gekås it is important to keep the performance measurement simple and understandable for the employees. They only use three measurements (sales, hours and sales per hour) in planning and in evaluation. In conclusion, the complex models that is described in many articles and studies are unnecessary for Gekås thus the cost is greater than the use.
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FERIZAJ, DRILON, and CARLOS GAITAN. "Performance measurement: Incorporating sustainability practices in a performance measurement structure : A qualitative case study of Atlas Copco." Thesis, KTH, Industriell Management, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-191129.
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In order to fulfill stakeholder requirements whilst aspiring for long term competitiveness, industrial firms are aiming for increased incorporation of sustainability practices in their operations, set up by lean practices. At the same time, there is a potential inconsistency when working in accordance to lean practices whilst applying a sustainable approach, given e.g. the end-user focus of lean and post-consumption focus of sustainability (Machado et al., 2014). With performance measurement being the tool for evaluating the impact of sustainability practices, the purpose of this study is to increase the knowledge of performance measurement for incorporating sustainable practices in a lean production organization. With the intention of fulfilling the objective, the research is based on empirical evidence gained through a single case study of a leading product company in the industrial tools and equipment industry. The case study comprised multiple sources of data collection methods (e.g. interviews and observations), for identifying variables and conflicting interests among priorities, processes and people. It was found that the performance measurement structure does not support the incorporation of sustainable practices in operations in some of the dimensions studied due to i) misalignment between organizational placement of the measure and the power of the resources, ii) supplier feedback neglecting and iii) limited maturity level regarding the differences between sustainability and lean practices. The contribution to research and practitioners accentuates that while there are differences between lean and sustainability practices in some performance dimensions, some of the differences have limited impact on the performance measurement level, but more on a performance management level given their strategic prominence.I syfte att uppfylla intressenters krav och uppnå en långsiktig konkurrenskraft eftersträvarindustriföretag att inkorporera hållbarhetsprinciper i sin operativa verksamhet. Den operativa verksamheten präglas i sin tur präglas av lean metoder. Det finns dock en inkonsekvens när man arbetar både i enlighet lean metoder och hållbarhetsprinciper. Exempelvis fokuserar lean metoder på slutanvändaren medan hållbarhetsprinciper också beaktar vad som händer efter konsumtionen av en produkt (Machado et al., 2014). Med prestationsmätning (performance measurement) som ett verktyg för att utvärdera effekterna av hållbarhetsprinciper, syftar denna studie till att öka kunskapen om prestationsmätning för att stödja inkorporeringen av hållbarhetsprinciper i en produktionsorganisation som arbetar enligt lean metoder. För att uppnå syftet, baserades denna studie på empiriska bevis från en fallstudie på ett ledande produktbolag som tillverkar industriverktyg. Fallstudien omfattade olika datainsamlingsmetoder som t.ex. intervjuer och observationer, för att identifiera variabler och motstridiga intressen bland prioriteringar, processer och människor. Studien visade att resultatmätningsstrukturen (performance measurement structure) inte stödjer inkorporeringen av hållbarhetsprinciper i den operativa verksamheten i ett antal olika dimensioner på grund av i) förskjutning mellan placering av mätetal (performance measure) och resurskontroll,ii) försummad återkoppling från leverantör och iii) begränsad insikt att det råder skillnaderna mellan hållbarhetsprinciper och lean metoder. Bidraget till forskning och utövare understryker att även om det råder skillnader mellan lean metoder och hållbarhetsprinciper i vissa prestationsaspekter, har några av dessa skillnader en begränsad inverkan på prestationsmätningen. Desto större är deras inverkan på performance management nivå, givet den strategiska betydelsen av skillnaderna.
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Kaplan, Murad. "Predicting Performance for Reading News Online from within a Web Browser Sandbox." Digital WPI, 2012. https://digitalcommons.wpi.edu/etd-theses/17.
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Measuring Internet performance for home users can provide useful information for improving network performance. Such measurements typically require users to install special software on their machines, a major impediment to use. To overcome this impediment, we designed and implemented several scripting techniques to predict Internet performance within the tightly constrained sandbox environment of a Web browser. Our techniques are integrated into a Web site project called "How's My Network" that provides performance predictions for common Internet activities, with this thesis concentrating on the performance of online news, social networks, and online shopping. We started our approach by characterizing news sites to understand their structures. After that, we designed models to predict the user's performance for reading news online. We then implement these models using Javascript and evaluate their results. We find out that news sites share common characteristics in their structures with outliers for some. Predicting the page load time according to number objects coming from dominant domain, the one providing the most number of objects, gives more accurate predictions than using total number of objects across all domains. The contributions of this work include the design of new approaches for predicting Web browser performance, and the implementation and evaluation of the effectiveness of our approach to predict Web browser performance.
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Melia, Detta M. "Towards performance measurement in hotels : an incremental approach." Thesis, Loughborough University, 2009. https://dspace.lboro.ac.uk/2134/12520.
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The overall aim of this study is to investigate the phenomenon of performance measurement in independently owned hotels in Ireland in order to understand the role of measurement in the management of the largest component of the hotel sector. The primary objectives of this study are to investigate the extent to which Irish hotel operators are utilising performance measurement techniques, to establish the rationale for the use of selected performance measures in independent hotels and to understand approaches to performance measurement in the management of independent hotels. A comprehensive investigation of existing performance management and measurement activity is provided in this study. A mixed methods approach to the research was undertaken to gather data on the phenomenon of performance measurement, allowing for a triangulation of data through multiple sources. A survey questionnaire was carried out within the hotels in Ireland followed by focus groups and indepth interviews carried out in a number of small and medium-sized hotels in Ireland. A number of key' performance measurement issues were investigated and include the rationale for performance measurement, the benefits of performance measurement, those responsible for carrying out the function, critical success factors impacting on the business and performance dimensions and measures utilised by hotel operators in the study. The findings of this research have implications for a number of stakeholders, however, the greatest impact will be on the small and medium-sized hotel operator. The research shows there is a need for these hotel operators to adopt a more structured formal approach to performance measurement. A number of models of performance measurement for small, medium-size and large hotels are proposed. These models will contribute to the management of performance in the hotel sector in Ireland, leading to increased effectiveness which is especially important in the current economic climate that the hotel and tourism sector is facing and will face into the future.
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Yaghi, Bassil A. "Moderating effects of performance measurement use on the relationship between organizational performance, measurement diversity and product innovation." Thesis, Cranfield University, 2007. http://hdl.handle.net/1826/3582.
Full textAbstract:
This study sets'out to address the question of whether the effect of organizational'
performance measurement diversity on product innovation will differ depending
on how organizational performance measures are used.
There is strong empirical evidence that many companies who are successful
today are less likely to be successful in the future because they fail to innovate. It
is surprisingly then, that when everyone stresses the importance of innovation,
there are many organizations adopting performance measurement systems, which
may constrain their innovativeness.
Currently, there are three differing perspectives on the effect of measurement on
a firm's propensity to innovate. Moreover, each of these has empirical evidence
to support its argument. The first perspective views measurement as constraining
innovation because it impedes creativity, experimentation, and search in firms.
The second perspective views measurement as helping innovation because it
triggers search, facilitates decision-making, and increases risk-taking. The third
perspective views measurement as having insignificant or little impact on
innovation because it is used primarily for signalling.
A possible explanation of the contradiction in the empirical findings of these
studies is that they generally ignore how measurement is used. Therefore, using
the behavioural theory of innovation, I argue that one possible way of resolving
the contradictory findings is by incorporating measurement use as a moderating
variable.
Using data from a cross-sectional, large-scale, probability sample survey of 145
UK manufacturing firms, I show that organizational performance measurement
diversity interacts with performance measurement use to determine product
innovation. My findings suggest that the extent to which a firm offers new
products will be more positively (negatively) associated with performancemeasurement diversity when diagnostic use is high (low) holding interactive use
constant and will be more negatively (positively) associated with performance
measurement diversity when interactive use is high (low) holding, diagnostic use
constant.
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Landin, Gustav. "AWS Lambda function performance measurement : A performance measurement of AWS Lambda functions using Serverless Framework and Express.js." Thesis, Linnéuniversitetet, Institutionen för datavetenskap och medieteknik (DM), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-104960.
Full textAbstract:
Serverless is a buzzword and many organizations have already adopted serverless technologies. In 2020 the Serverless framework introduced Serverless Components, making it possible for the user to build or convert an existing application using Express.js when writing AWS Lambda functions. This study consists of a performance measurement of AWS Lambda functions using Serverless Framework and Express.js, containing different Use Cases for each application and in different time periods. The results show that there are huge differences in response time when comparing these two applications when looking at cold-starts. For the already warm containers, there are larger fluctuations for the application using the express component. For the initialization duration there were very similar results between the two applications. No significant difference between different Use Cases or time periods could be found.
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Vollaard, Ben A. "Police effectiveness measurement and incentives /." Santa Monica, CA : RAND, 2006. http://www.rand.org/pubs/rgsd%5Fissertations/RGSD200/.
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Tangen, Stefan. "Evaluation and revision of performance measurement systems." Doctoral thesis, KTH, Production Engineering, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-19.
Full textAbstract:
Performance measurement is a topic that has received considerable attention during the last decades. There are many motives for using performance measures in a company but perhaps the most crucial one is that they will help to improve productivity when used properly. Productivity is of vital importance to a company’s ability to compete and make profits over time. A company that is not able to efficiently utilise its resources in creating value for its customers will not survive in the competitive business environment of today.
However, the development of fully functional and suitable performance measurement systems (i.e. set of measures) has proven to be a very challenging task. This research has focused on the last phase of the development of performance measurement system, namely the continuous updating of the performance measures, which still have not been explored in a satisfactory manner. The objective is to investigate and clarify how to evaluate and revise performance measurement systems. In order to reach this objective, several obstacles that contribute to the complexity of the research area are treated.
In the beginning, the thesis thoroughly investigates the confusing terminology within the field and frequently used terms like productivity, profitability, performance, efficiency and effectiveness are explained. Then, a categorisation of ways to measure performance is presented along with advantages and shortcomings of different productivity and other performance measures. Several key-factors found to affect the productivity of a manufacturing company are also discussed, such as: design of processes and equipment, disturbances and losses, management and control, product design, and job design and work organisation. Much attention is given to the different requirements that performance measurement systems must fulfil, both on the system level and the measure level. Finally a method called the performance measurement progression map is finally proposed, which has been developed in order to give measurement practitioners a comprehensive guide of how to evaluate and revise performance measurement systems.
The thesis is concluded with the results from several empirical investigations in which the usefulness of the developed method is validated.
Keywords: Performance measurement, Performance measurement systems, Productivity, Evaluation
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Chearskul, Pimsinee. "An Empirical Investigation of Performance Measurement System Use and Organizational Performance." Diss., Virginia Tech, 2010. http://hdl.handle.net/10919/30222.
Full textAbstract:
This study contributes to the performance measurement (PM) literature by providing validated measures of PM system use and increased understanding of the impact of PM use on organizational outcomes. The purpose of this study was to articulate and test the relationships between PM system use, organizational learning, and organizational performance by taking into account the effects of PM-related technical factors (namely, PM system maturity and review process (RP) maturity). The concept of PM use was explored through the examination of its underlying processes, as reflected in the literature and two case studies, and a set of practices delineating PM use processes were proposed. Following a scale development approach, a measurement instrument of PM use was developed and validated with empirical data collected through a web-based questionnaire. The results from factor analysis showed the need to revise the initial set of PM use practices into five dimensions: monitoring, problem-finding, problem-solving, validating causal relationships, and validating improvement actions. Additionally, new measures were developed to assess PM and RP maturity factors. The factor analysis results identified four maturity variables: managed RP, optimized RP, PM design and PM implementation.
Data from 216 managers participating in RP meetings were used to test the hypothesized relationships via partial least square (PLS). The results provide varying support for the hypotheses defined. First, the results show that monitoring directly impacts organizational performance while problem-finding, problem-solving and validating causal relationships indirectly impact organizational performance through shared vision and team learning. These indirect effects were positive in some cases and negative in others, depending on the direction of the relationship between the use variable and the organizational learning variable. Second, validating improvement actions did not influence organizational outcomes. Finally, the only moderating effect found was managed RP on the relationship between validating causal relationships and financial performance. Because of the weak support for moderating effects, an alternative model was proposed, exploring these maturity variables as antecedents of PM use. The results provided substantial support for this alternate model. Practical implications and areas for future research are also identified and discussed.Ph. D.