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Journal articles on the topic 'Patient satisfaction'

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Author: Grafiati

Published: 4 June 2021

Last updated: 29 July 2024

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1

Glenn, Candace, Amy McMichael, and Steven R. Feldman. "Measuring patient satisfaction changes patient satisfaction." Journal of Dermatological Treatment 23, no. 2 (March 12, 2012): 81–82. http://dx.doi.org/10.3109/09546634.2012.666883.

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2

MUKHTAR, FATIMA, AFTAB ANJUM, MUHAMMAD ASLAM BAJWA, Shahzana Shahzad, Shahzeb Hamid, ZAHRA M. Masood, and Ramsha Mustafa. "PATIENT SATISFACTION;." Professional Medical Journal 20, no. 06 (December 15, 2013): 973–80. http://dx.doi.org/10.29309/tpmj/2013.20.06.1831.

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Introduction: Patient satisfaction is a relative phenomenon, which embodies the patients perceived need, his expectationsfrom the health system, and experience of health care. Objective: To determine the level of patient satisfaction towards OPD services withreference to doctor-patient interaction, registration desk, waiting area, and overall health facilities. Study Design: Descriptive crosssectional study. Setting: Tertiary care hospital of Lahore. Study Period: April 2013. Material & Methods: A sample of 250 patients wasselected by employing systematic random sampling technique. The patients were interviewed and data was collected using a pretestedquestionnaire. Data was analyzed using the statistical package for social sciences (SPSS) version 16.00. Data was presented in figuresand tables. It was described using frequencies, percentages and mean. Results: Majority of the patients i.e 232 (94%) reported beingsatisfied with the doctor. A vast majority agreed that hospital was clean 233 (94%) and adequately ventilated 224 (90%). The hospital staffin the waiting area was found to be respectful 220 (89%) and fair 198 (80%) towards the patients. The patients had no difficulty locatingthe reception desk of the health facility 235 (95%). A large proportion of patients i.e.220 (89%) said they would re-visit the hospital.Conclusions: The patients were highly satisfied with their doctors and were ready to re-visit the hospital. It is recommended that furtherstudies should be conducted to assess patient satisfaction in the secondary and primary care health facilities and efforts should be madeto get regular feedback from the patients.

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3

Prakash, Bhanu. "Patient satisfaction." Journal of Cutaneous and Aesthetic Surgery 3, no. 3 (2010): 151. http://dx.doi.org/10.4103/0974-2077.74491.

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4

Gearheart, Rebecca. "Patient Satisfaction." Journal of Christian Nursing 34, no. 3 (2017): 198. http://dx.doi.org/10.1097/cnj.0000000000000398.

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5

Panchbhavi, Vinod K. "Patient Satisfaction." Techniques in Foot & Ankle Surgery 17, no. 2 (June 2018): 41. http://dx.doi.org/10.1097/btf.0000000000000201.

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6

Santuzzi, Nicole R., Melanie S. Brodnik, Laurie Rinehart-Thompson, and Maryanna Klatt. "Patient Satisfaction." Quality Management in Health Care 18, no. 1 (January 2009): 3–18. http://dx.doi.org/10.1097/01.qmh.0000344589.61971.41.

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7

Khanna, Krishn, and Mohammad Diab. "Patient Satisfaction." Journal of Bone and Joint Surgery 101, no. 21 (November 2019): e115. http://dx.doi.org/10.2106/jbjs.18.01499.

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8

Walker, Judith K. "Patient Satisfaction." Journal of Perinatal & Neonatal Nursing 20, no. 1 (January 2006): 88–90. http://dx.doi.org/10.1097/00005237-200601000-00026.

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9

Bolton, L. Leslie. "PATIENT SATISFACTION." Plastic and Reconstructive Surgery 106, no. 5 (October 2000): 1232. http://dx.doi.org/10.1097/00006534-200010000-00075.

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10

Picard, L. M. "Patient satisfaction." Canadian Medical Association Journal 186, no. 1 (January 6, 2014): 63. http://dx.doi.org/10.1503/cmaj.114-0002.

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11

Wellington, Thomas A., William P. Buick, and Howard Benditsky. "Patient Satisfaction." Psychiatric Services 41, no. 6 (June 1990): 681. http://dx.doi.org/10.1176/ps.41.6.681.

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12

Nitse, Philip S., and Van Rushing. "Patient Satisfaction." Health Marketing Quarterly 14, no. 2 (January 7, 1997): 73–84. http://dx.doi.org/10.1300/j026v14n02_07.

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13

Urman, Richard D., and Tong J. Gan. "Patient Satisfaction." Anesthesia & Analgesia 129, no. 4 (October 2019): 918–20. http://dx.doi.org/10.1213/ane.0000000000004361.

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14

Squires, Sharon. "Patient satisfaction." Nursing Management (Springhouse) 43, no. 4 (April 2012): 26–32. http://dx.doi.org/10.1097/01.numa.0000413094.39091.08.

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15

Marmor, Michael F. "Patient Satisfaction." Survey of Ophthalmology 54, no. 6 (November 2009): 722. http://dx.doi.org/10.1016/j.survophthal.2009.08.003.

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16

ERIKSEN, LILLIAN R. "Patient Satisfaction." Nursing Management (Springhouse) 18, no. 7 (July 1987): 31???38. http://dx.doi.org/10.1097/00006247-198707000-00011.

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17

Richardson, Elizabeth. "Patient Satisfaction." JONA: The Journal of Nursing Administration 19, no. 5 (May 1989): 8. http://dx.doi.org/10.1097/00005110-198905010-00003.

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18

Corbett, Gillian, and Tricia McGuigan. "Patient satisfaction." Emergency Nurse 16, no. 3 (June 2008): 26–35. http://dx.doi.org/10.7748/en2008.06.16.3.26.c8184.

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19

Copeland, Valire Carr, Sarah Hudson Scholle, and Jo Ann Binko. "Patient Satisfaction." Journal of Health & Social Policy 17, no. 2 (August 2003): 35–48. http://dx.doi.org/10.1300/j045v17n02_02.

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20

Dudley, Janice E. "Patient Satisfaction." Journal of Pediatric Surgical Nursing 5, no. 2 (2016): 30. http://dx.doi.org/10.1097/jps.0000000000000096.

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21

Etches, Richard C. "Patient satisfaction." Canadian Journal of Anaesthesia 41, no. 8 (August 1994): 754. http://dx.doi.org/10.1007/bf03015633.

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22

Voelker, R. "Patient Satisfaction." JAMA: The Journal of the American Medical Association 281, no. 12 (March 24, 1999): 1075—b—1075. http://dx.doi.org/10.1001/jama.281.12.1075-b.

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23

Voelker, Rebecca. "Patient Satisfaction." JAMA 281, no. 12 (March 24, 1999): 1075. http://dx.doi.org/10.1001/jama.281.12.1075-jqu90001-3-1.

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24

Kirsner, Robert S. "Patient Satisfaction." Archives of Dermatology 133, no. 11 (November 1, 1997): 1427. http://dx.doi.org/10.1001/archderm.1997.03890470105017.

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25

Bailey, Lillian, Meggie Kwan, and Sylva McClurkin. "Patient Rounding = Patient Satisfaction." Journal of PeriAnesthesia Nursing 25, no. 3 (June 2010): 190. http://dx.doi.org/10.1016/j.jopan.2010.04.023.

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26

Widjaja, Herry Prabowo Krestiyanto. "Assessment of Patient Satisfaction Among Pregnant Patients in The Out-Patient Department of Obstetrics and Gynecology Section at Metropolitan Medical Center Manila." Jurnal Manajemen Kesehatan Indonesia 8, no. 3 (December 27, 2020): 148–52. http://dx.doi.org/10.14710/jmki.8.3.2020.148-152.

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ABSTRACT Patient satisfaction reflects the quality of an institution’s delivery of health care services. Patient satisfaction is a critical factor in improvement or complete recuperation to wellness because satisfied patients will mean better compliance to treatment or follow up. As reported in the 2017 Annual OPD census of the Department of Obstetrics and Gynecology, there were 2617 total patient consultations. Majority of these (2138 or 81.7 %) were obstetrical cases. The average number of consultations per day (for Obstetrics and Gynecology patients combined) is 91. Therefore, the Out-Patient Clinic plays an important role in prenatal care specifically the prevention of adverse maternal and neonatal morbidity and mortality. This study aimed to assess the level of patient satisfaction among obstetrical patients in the Out Patient Department of the Obstetrics and Gynecology Section at Metropolitan Medical Center from July 1, 2018 to July 31, 2018 and to see the relationship between socio-demographic characteristic and the level of patient satisfaction. This is a descriptive, cross sectional study. The level of patient satisfaction assessed as to physical facilities, interaction between doctor and patient, interaction between nurses and patient, and registration service. There were sixty three subjects in this study. Sixty three were satisfied with inclusion criteria. The validated questionnaire was the pretested questionnaire which was 96 % valid and reliable by Cronbach’s analysis. Statistical analysis was done which showed respondents were generally satisfied. There were significant relationship association between socio-demographic characteristics and level of patient satisfaction with P value < 0.05.Key Word : Patient Satisfaction, Socio Demographic Characteristic

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27

Afrashtehfar, Kelvin I., Mansour K. A. Assery, and S. Ross Bryant. "Patient Satisfaction in Medicine and Dentistry." International Journal of Dentistry 2020 (December 29, 2020): 1–10. http://dx.doi.org/10.1155/2020/6621848.

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Health professionals, such as medical and dental clinicians, have scant understanding of patients’ experiences and perceptions of satisfaction. Nevertheless, implementing a patient-reported outcome measures (PROMs) research practice in surgical sciences is necessary. Hence, the objective of this article was to better understand patients’ satisfaction with their medical and dental care. The methods of the current article are based on a narrative review of the literature strategy. A literature review was conducted using both EMBASE and Medline databases up to July 12, 2020, by combining keywords and terms related to “satisfaction theories” and “patient satisfaction,” and “medicine” or “dentistry/stomatology/odontology.” Patient satisfaction’s multidimensional nature has been established since the perceived reasons for satisfaction varied widely among patients. Many aspects of treatment influence participant satisfaction at different stages of the intervention process. An improved understanding of the basis for managing patients’ expectations with information reiteratively and efficiently may ultimately reduce patients’ potential for negative feelings toward the medical and dental treatment experience. Lastly, the consumerist method may misrepresent the still undertheorized concept of satisfaction in health service.

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28

Christie, Agatha. "Headache Diagnosis in Enhance patient satisfaction." Psychology and Mental Health Care 2, no. 2 (May 25, 2018): 01–04. http://dx.doi.org/10.31579/2637-8892/037.

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Introduction: Doctors in primary care are responsible for diagnosing and managing patients with headache, but frequently lack confidence in doing so. We aimed to compare Family Practitioners’ (FPs) diagnosis of headaches to classification based on a symptom questionnaire, and to describe how classification links to other important clinical features. Methods: This was an observational study of patients attending primary care doctors for headache. Main outcome measures: Patients completed a questionnaire including the Headache Impact Test, the Migraine Disability Assessment Score, the Hospital Anxiety and Depression Scale, the Illness Perceptions Questionnaire, a satisfaction scale, a service use inventory and a symptom questionnaire rated by two Practitioners with Special Interest (PSIs) in Headache. Results: 255 patients completed questionnaires. There was low agreement between FP diagnosis and classification using the symptom questionnaire. FPs frequently did not use the diagnosis migraine, when patient reported symptoms which justified this. FPs did not classify patients with ≥15 days of headache separately as chronic daily headache (CDH), and this could be because the classification system used does not have that code. Patients classified as CDH using the symptom questionnaire reported more disability, more symptoms of anxiety and depression (HADS), more service use, and less satisfaction with FP care. Conclusion: Patients, who present with headache in primary care, tend to receive non-specific diagnoses. Having a system that would allow separate classification of people with headache of ≥ 15 days a month might help FPs to explore and address associated features with patients in terms of disability, psychological co-morbidity and cost, and improve satisfaction with care.

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29

Marco, C. A. "Patient Satisfaction: Variables Contributing to Emergency Department Patient Satisfaction." Academic Emergency Medicine 12, Supplement 1 (May 1, 2005): 103. http://dx.doi.org/10.1197/j.aem.2005.03.289.

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30

Otani, Koichiro, Brian Waterman, and W. Claiborne Dunagan. "Patient Satisfaction: How Patient Health Conditions Influence Their Satisfaction." Journal of Healthcare Management 57, no. 4 (July 2012): 276–93. http://dx.doi.org/10.1097/00115514-201207000-00009.

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31

Ghosh, Manimay. "Measuring patient satisfaction." Leadership in Health Services 27, no. 3 (July 1, 2014): 240–54. http://dx.doi.org/10.1108/lhs-06-2013-0027.

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Purpose – The purpose of this study was to understand the different dimensions patients staying in a hospital perceived as important for satisfaction and how those dimensions affected their overall satisfaction levels. Design/methodology/approach – A scale comprising 21 items to measure patient experience in a hospital was developed based on literature review. After purification of the scale, a field survey was administered to patients who were discharged in the recent past from a public or a private hospital in the city. The data collected were analyzed using multivariate techniques. Findings – The data analysis highlighted four important dimensions of patient satisfaction. The four dimensions significantly and positively affected patient’s overall satisfaction level. Research limitations/implications – This research study was conducted in one of the four major metropolitan cities of India. Nonetheless, the study provides valuable insights into the patient satisfaction dimensions in an Indian context and how those dimensions affected patient’s overall satisfaction. Practical implications – Hospitals, in general, can use the study findings to measure and improve their operational performance. Originality/value – This study was not limited to one or few hospitals, but covered many hospitals in one of the four metropolitan cities of India. It provides a comprehensive picture of how many hospitals in the city fared in terms of satisfying their patients.

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32

John, Shibu, Rasika Sharma, and Manoj Kumar Dhingra. "Role of Employee Satisfaction in Influencing Patient Satisfaction." International Journal of Research Foundation of Hospital and Healthcare Administration 1, no. 1 (2013): 13–18. http://dx.doi.org/10.5005/jp-journals-10035-1003.

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ABSTRACT The proposed study is an attempt to understand the link between Outpatient Department (OPD) patient satisfaction and job satisfaction among front office executives of the OPD. The study was conducted in a 300 bedded multispecialty hospital in Delhi. The study is very important as the OPD is considered to be the mirror of any hospital, which reflects the functioning of the hospital being the first point of contact between the patient and the hospital staff. A structured questionnaire was used in conducting the study. Total 158 patients were interviewed during 2 months period. Stratified random sampling technique used in selecting the samples. Both type of patients, first timers and old patient participated in the study. As second part of the study, all 22 front office executives from the above-mentioned three concerned departments were participated. The age group of the employees ranged from 20 to 50 years. How to cite this article John S, Sharma R, Dhingra MK. Role of Employee Satisfaction in Influencing Patient Satisfaction. Int J Res Foundation Hosp Healthc Adm 2013;1(1):13-18.

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33

Powell, Roy. "Measuring patient satisfaction." British Journal of General Practice 58, no. 546 (January 1, 2008): 50–51. http://dx.doi.org/10.3399/bjgp08x263820.

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34

Lamb, D. J. "Increasing patient satisfaction." British Dental Journal 185, no. 7 (October 1998): 323. http://dx.doi.org/10.1038/sj.bdj.4809803.

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35

Hurst, Y., L. Prescott, and J. Rennie. "Patient satisfaction assessment." British Dental Journal 194, no. 11 (June 2003): 584. http://dx.doi.org/10.1038/sj.bdj.4810235.

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36

&NA;. "Patient Satisfaction Climbs." Journal of Clinical Engineering 32, no. 4 (October 2007): 146–47. http://dx.doi.org/10.1097/01.jce.0000294905.12007.37.

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37

Nelson, Roxanne. "Patient Satisfaction Metrics." AJN, American Journal of Nursing 112, no. 8 (August 2012): 18. http://dx.doi.org/10.1097/01.naj.0000418086.21908.e6.

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38

Tardiff, Christine. "Patient Satisfaction Metrics." AJN, American Journal of Nursing 112, no. 12 (December 2012): 12. http://dx.doi.org/10.1097/01.naj.0000423483.83242.12.

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39

Miller, Jennifer. "Patient Satisfaction Metrics." AJN, American Journal of Nursing 112, no. 12 (December 2012): 12. http://dx.doi.org/10.1097/01.naj.0000423484.60371.fd.

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40

Batchelor, Claire, David J. Owens, Martin Read, and Michael Bloor. "Patient Satisfaction Studies." International Journal of Health Care Quality Assurance 7, no. 7 (December 1994): 22–30. http://dx.doi.org/10.1108/09526869410074720.

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41

Rahman, Muhammad Sabbir, and Aahad M. Osmangani. "Patient satisfaction constructs." International Journal of Health Care Quality Assurance 28, no. 8 (October 12, 2015): 841–54. http://dx.doi.org/10.1108/ijhcqa-05-2015-0056.

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Purpose – The purpose of this paper is to examine the five-factor structure of patients’ satisfaction constructs toward private healthcare service providers. Design/methodology/approach – This research is a cross-sectional study. A questionnaire-based survey was conducted with previous and current Bangladeshi patients. Exploratory factor analysis was employed to extract the underlying constructs. Findings – Five underlying dimensions that play a significant role in structuring the satisfaction perceived by Bangladeshi private healthcare patients are identified in this study. Practical implications – The main contribution of this study is identifying the dimensions of satisfaction perceived by Bangladeshi patients regarding private healthcare service providers. Originality/value – Healthcare managers adopt the five identified underlying construct items in their business practices to improve their respective healthcare efficiency while ensuring overall customer satisfaction.

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42

Lockhart, Lisa. "Measuring patient satisfaction." Nursing Made Incredibly Easy! 16, no. 1 (2018): 55. http://dx.doi.org/10.1097/01.nme.0000527299.25984.02.

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43

Doss, Marilyn C., and John W. Waterbor. "Monitoring Patient Satisfaction." Oncology Issues 10, no. 5 (September 1995): 16–18. http://dx.doi.org/10.1080/10463356.1995.11904559.

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44

Malone, Mary P., and Elizabeth L. Pollock. "Monitoring Patient Satisfaction." Oncology Issues 10, no. 5 (September 1995): 19–21. http://dx.doi.org/10.1080/10463356.1995.11904560.

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45

Carey, Raymond G. "Improving Patient Satisfaction." Journal of Ambulatory Care Management 25, no. 3 (July 2002): 78–83. http://dx.doi.org/10.1097/00004479-200207000-00011.

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46

EASTERN, JOSEPH S. "Measuring Patient Satisfaction." Pediatric News 39, no. 7 (July 2005): 21. http://dx.doi.org/10.1016/s0031-398x(05)70356-8.

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47

Urden, Linda D. "Patient Satisfaction Measurement." Lippincott's Case Management 7, no. 5 (September 2002): 194–200. http://dx.doi.org/10.1097/00129234-200209000-00006.

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48

Maffei, Candace, James Shea, and Mark Stewart. "Measuring Patient Satisfaction." Psychiatric Services 54, no. 10 (October 2003): 1411. http://dx.doi.org/10.1176/appi.ps.54.10.1411.

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49

Friedman, Candace. "Patient/HCW satisfaction." Journal of Patient Safety & Infection Control 3, no. 2 (May 2015): 34. http://dx.doi.org/10.1016/j.jpsic.2015.10.210.

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50

VELEZ, VICENTE. "Boosting Patient Satisfaction." Hospitalist News 3, no. 6 (June 2010): 14–15. http://dx.doi.org/10.1016/s1875-9122(10)70152-8.

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