Journal articles: 'Patient satisfaction Saudi Arabia'

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Llego, Jordan H., and Mohammad O. Al Shirah. "Patient Satisfaction in Tertiary Private Hospitals in Najran, Kingdom of Saudi Arabia." International Journal of Research Foundation of Hospital and Healthcare Administration 5, no. 1 (2017): 42–46. http://dx.doi.org/10.5005/jp-journals-10035-1074.

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ABSTRACT Aim This study is aimed to assess the level of satisfaction of patients in tertiary private hospitals in Najran, Kingdom of Saudi Arabia. Materials and methods This study used descriptive crosssectional design through a survey questionnaire. Results A great majority (57%) of respondents are male. Almost half (46.7%) of the respondents are 26 to 35 years old, some (30.3%) are more than 35 years old. The majority (54.5%) of hospitalized patients are married. Some (35.8%) of them reached the secondary level and some (31.5%) completed college. A great majority (57.6%) of the respondents’ salary was below 5,000 SR. A great majority pay their hospitalization by themselves (60.6%). Mean scores revealed: For facilities, the mean was 4.12, standard deviation (SD) = 0.85. For general services, the mean was = 4.13, SD= 0.77. The physician services scored mean = 4.06, SD= 0.88. The highest level of satisfaction according to mean is nursing services with mean= 4.22, SD= 0.80 and the lowest among the variables is convenience with mean= 4.05, SD= 0.84. The overall level of patient satisfaction with the services they received indicated by the mean is 3.91, SD= 1.1. Conclusion Researchers conclude that patients catered by the private tertiary hospitals in Najran Saudi Arabia are more of males, at middle adulthood, and are married who reached the secondary level and have an income of below 5,000 SR and have no health insurance. The level of satisfaction of patients in the private tertiary hospitals is satisfactory and that nursing service has the highest satisfaction level, which is very satisfactory. Clinical significance: The findings of this study are beneficial to the success of the organization. A patient who is satisfied will spread his experience to other people. A satisfied patient will also equate to return of investment. Meeting satisfaction of patients will also decrease the risk of malpractice lawsuits. Clinical significance The findings of this study are beneficial to the success of the organization. A patient who is satisfied will spread his experience to other people. A satisfied patient will also equate to return of investment. Meeting satisfaction of patients will also decrease the risk of malpractice lawsuits. How to cite this article Llego JH, Al Shirah MO. Patient Satisfaction in Tertiary Private Hospitals in Najran, Kingdom of Saudi Arabia. Int J Res Foundation Hosp Healthc Adm 2017;5(1):42-46.

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Shahrani, Ibrahim Al, Shreyas Tikare, Rafi Ahmad Togoo, Fahad Al Qahtani, Khalid Assiri, and Ahmad Al Meshari. "Patients satisfaction with orthodontic treatment at King Khalid University, College of Dentistry, Saudi Arabia." Bangladesh Journal of Medical Science 14, no. 2 (April 18, 2015): 146–50. http://dx.doi.org/10.3329/bjms.v14i2.17837.

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Introduction: Patient satisfaction is important for ensuring patients adherence in orthodontic treatment. As teaching institutions, dental college clinics must constantly strive to find a balance between satisfying the needs of the patients and ensuring proper training of the students. The objective of the present study was to assess dental patients satisfaction with orthodontic treatment and related services at King Khalid University, College of Dentistry (KKU COD), Saudi Arabia.Materials and methods: A 19 item closed end questionnaire was developed and pretested to assess patients satisfaction with orthodontic care. The questionnaire items were designed under three domains: 1) Reception and work environment, 2) doctor-patient relationship, and 3) treatment expectations and satisfaction. The study sample consisted of all patients consulting the orthodontic clinics during the time frame of the survey and those who were willing to participate.Results: A total of 72 patients completed the survey within the time framework. The mean age of the patients was 21.2±8.06 of which males were 69.5% and Females 30.5%. The highest subscale score was found to be with patients treatment expectations and satisfaction (92.6%) followed by reception and work environment (89.3%) and dentist-patient relationship (82.7%). The overall patients satisfaction for orthodontic services among the patients was found to be 87.1%.Conclusion: There was a high dental patients satisfaction with orthodontic services at COD KKU, Saudi Arabia as a teaching institution. The dentist-relationship was found to be key factor in determining dental patients satisfaction.Bangladesh Journal of Medical Science Vol.14(2) 2015 p.146-150

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Alshammari, Yasmeen, Muthhin Almuthhin, and Alzahra Alarajah. "Patients Satisfaction after Endodontic Treatment in Saudi Arabia." Egyptian Journal of Hospital Medicine 70, no. 5 (January 2018): 791–95. http://dx.doi.org/10.12816/0043984.

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Alharbi, Mohammad F. "An Investigation into Patient Satisfaction from the Healthcare System in Saudi Arabia: Survey and Analysis of the Major Determinants in the Qassim Region." Revista Amazonia Investiga 11, no. 54 (August 30, 2022): 158–68. http://dx.doi.org/10.34069/ai/2022.54.06.15.

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The main aim of this empirical study is to investigate and assess the degree of patient satisfaction in hospitals in the Al-Qassim region of Saudi Arabia and the primary causes that may contribute to satisfaction or dissatisfaction with the healthcare system. Primary data were acquired from a sample consisting of 292 patients in the Kingdom of Saudi Arabia's Al-Qassim region. The level of patient satisfaction with the healthcare system in Al-Qassim region was investigated using a self-administered questionnaire. The main determinants of patient satisfaction in the healthcare system included patient demographics, expectations, perceptions, and experiences. In Al-Qassim region patient experiences and expectations were the most important elements in influencing their satisfaction level. Further, demographics factors have favorable and substantial effects on people's perceptions and behavior regarding their satisfaction level with healthcare services in the Al-Qassim region. This research will aid healthcare administrators, policymakers, paramedical staff, and physicians in identifying the reasons for patient dissatisfaction and considering viable options to improve patient satisfaction levels in the health care system.

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Ali Mostafa, Faten Sami, Ekram M. El-Shabrawy, El Morsy Ahmed El Morsy, and Shaimaa Ahmed Senosy. "Satisfaction to healthcare among elderly; comparison study between Egypt and Saudi Arabia." International Journal Of Community Medicine And Public Health 5, no. 8 (July 23, 2018): 3180. http://dx.doi.org/10.18203/2394-6040.ijcmph20183048.

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Background: In the context of health care services; clinicians use consumer or patient satisfaction assessment to monitor their performance and alter the delivery of care in order to retain and attract customers. Also to determine how they can better meet the needs of patients and, so, improve patient compliance. This study was designed to examine the satisfaction status of elderly patients utilize the selected geriatric health centers in the study in a comparison way between Egypt and Saudi Arabia in order to improve the geriatric health care program in Egypt.Methods: This is a cross-sectional study to assess the geriatric service through assessing the structure, process and geriatric satisfaction from the geriatric health services by an observational checklist and questionnaire. Statistical analysis was done using SPSS version 22 and Spectrum-5 software.Results: Saudi Arabia centers were significantly higher in patients' satisfaction; there were a statistically significant difference between both countries regarding total satisfaction score (p<0.001).Conclusions: The indicators in both countries under the study suggest a growing proportion of older people in the populations. This study has revealed that efforts to improve health care service for older people have not been fully implemented. Many older people still do not satisfy the offered medical service due to several obstacles. Policymakers must invest in the systems that would encourage and facilitate formal care provision, through partnership between the state and civil society for example and through investing in both old age and family support policies.

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Momattin, Hisham, Shokry Arafa, Shahad Momattin, Rayan Rahal, and James Waterson. "Robotic Pharmacy Implementation and Outcomes in Saudi Arabia: A 21-Month Usability Study." JMIR Human Factors 8, no. 3 (September 1, 2021): e28381. http://dx.doi.org/10.2196/28381.

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Background We describe the introduction, use, and evaluation of an automation and integration pharmacy development program in a private facility in Saudi Arabia. The project was specifically undertaken to increase throughput, reduce medication dispensing error rates, improve patient satisfaction, and free up pharmacists’ time to allow for increased face-to-face consultations with patients. Objective We forecasted growth of our outpatient service at 25% per annum over 5- and 10-year horizons and set out to prepare our outpatient pharmacy service to meet this demand. Initial project goals were set as a 50% reduction in the average patient wait time, a 15% increase in patient satisfaction regarding pharmacy wait time and pharmacy services, a 25% increase in pharmacist productivity, and zero dispensing errors. This was expected to be achieved within 10 months of go-live. Realignment of pharmacist activity toward counseling and medication review with patients was a secondary goal, along with the rapid development of a reputation in the served community for patient-centered care. Methods Preimplementation data for patient wait time for dispensing of prescribed medications as a specific measure of patient satisfaction was gathered as part of wider ongoing data collection in this field. Pharmacist activity and productivity in terms of patient interaction time were gathered. Reported and discovered dispensing errors per 1000 prescriptions were also aggregated. All preimplementation data was gathered over an 11-month period. Results From go-live, data were gathered on the above metrics in 1-month increments. At the 10-month point, there had been a 53% reduction in the average wait time, a 20% increase in patient satisfaction regarding pharmacy wait time, with a 22% increase in overall patient satisfaction regarding pharmacy services, and a 33% increase in pharmacist productivity. A zero dispensing error rate was reported. Conclusions The robotic pharmacy solution studied was highly effective, but a robust upstream supply chain is vital to ensure stock levels, particularly when automated filling is planned. The automation solution must also be seamlessly and completely integrated into the facility’s software systems for appointments, medication records, and prescription generation in order to garner its full benefits. Overall patient satisfaction with pharmacy services is strongly influenced by wait time and follow-up studies are required to identify how to use this positive effect and make optimal use of freed-up pharmacist time. The extra time spent by pharmacists with patients and the opportunity for complete overview of the patient’s medication history, which full integration provides, may allow us to address challenging issues such as medication nonadherence. Reduced wait times may also allow for smaller prescription fill volumes, and more frequent outpatient department visits, allowing patients to have increased contact time with pharmacists.

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Aljughaiman, Abdulwahab, Ali Alshammari, Abdullah Althumairi, Abdulaziz Alshammari, Naif Almasoud, and Muhammad Ashraf Nazir. "Patient Satisfaction with Orthodontic Treatment Received in Public and Private Hospitals in Dammam, Saudi Arabia." Open Access Macedonian Journal of Medical Sciences 6, no. 8 (August 19, 2018): 1492–97. http://dx.doi.org/10.3889/oamjms.2018.301.

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BACKGROUND: The demand for orthodontic treatment is on the rise, and there are high patient expectations for improved dentofacial appearance. Patient satisfaction with orthodontic treatment is associated with improving treatment outcomes.OBJECTIVE: To evaluate patient satisfaction with orthodontic treatment received in public and private hospitals.MATERIAL AND METHODS: This cross-sectional study was conducted on a calculated sample of patients who received orthodontic treatment in public and private hospitals in Dammam, Saudi Arabia. A validated questionnaire (five-point Likert scale) was used to assess patient satisfaction with orthodontic treatment.RESULTS: A total of 229 out of 243 patients completed the survey (response rate = 94.2%). The mean age of the participants was 22.69 ± 6.34 years. More females (65.5%) than males (34.5%) participated in the study. The participants gave the highest satisfaction score to the doctor-patient relationship (mean score 4.33). This was followed by dentofacial improvement (mean score 4.23), dental functions (mean score 4.20), and psychosocial improvement (mean score 3.94). The participants provided significantly more positive perspective about doctor-patient relationship in public than private hospitals (P = 0.014). The patients treated in private hospitals were more satisfied with dental functions domain than those who received treatment in public hospitals (P = 0.023). The patients treated by public orthodontists were significantly more satisfied with other domains (situational aspect and residual category) than by the private orthodontists.CONCLUSION: The doctor-patient relationship was the most important factor in satisfaction with orthodontic treatment. Overall, patients treated in public hospitals were more satisfied with orthodontic treatment than those in private hospitals.

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Aldosari, Mohammad, Waad Alrahmah, Fadila Al Hammad, Rahaf Alhmadi, Shahzeb Ansari, and Khames Alzahrani. "Patient Experience and Satisfaction of Orthodontic Retention after Treatment in Saudi Arabia." International Journal of Innovative Research in Medical Science 6, no. 09 (September 2, 2021): 512–18. http://dx.doi.org/10.23958/ijirms/vol06-i09/1189.

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Background: Orthodontics treatment aimed to make patient satisfied about treatment result starting from appearance to the function. Orthodontic retention is consider as important stage to stabilize the result of orthodontic treatment and avoid relapse that caused by normal age changes. Methods: A cross-sectional study performed through patient questionnaires. A total of 450 patients were included in the study. The questionnaire included 19 questions. The questionnaire consisted of question about socio-demographic status of the respondents such as age, gender, also included question about the type of retainer fixed or removable retainers that were used, duration of wearing retainer and Retention protocol. Result: In our study majority of the participants were females (87.3%), and 55.3% belonged to the 20-25 years age group. The fixed orthodontic related history showed 59.8% had undergone the treatment for 1 to 3 years and 31.6% of the participants reported that they had removed the fixed braces for more than five years. Among these participants, 89.5% (n=34) reported that the fascia (space) closed between the upper frontal teeth after Frenectomy, and 65.8% (n=25) agreed that spaced between the two upper front teeth still closed after removing the retainer. Conclusion: The study findings showed that the majority of the participants were aware of the frequency and duration of wearing retainers but didn't completely adhere to the instructions given by the orthodontists and/or dentists. The major reason for not using retainers was difficulty in speaking or uncomfortableness.

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Al doghaither, A. H. "Inpatient satisfaction with physician services at King Khalid University Hospital, Riyadh, Saudi Arabia." Eastern Mediterranean Health Journal 10, no. 3 (May 13, 2004): 358–64. http://dx.doi.org/10.26719/2004.10.3.358.

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The satisfaction of 400 inpatients with physician services at King Khalid University Hospital, Riyadh was evaluated. Patient characteristics and ward of admission were collected and a questionnaire based on the st and ardized Likert scale was used. The highest mean satisfaction score was for admission and the lowest for communication. Among service items, the highest mean score was for physicians enquiring about patient conditions and opinions when planning care and the lowest for physicians asking for opinions about care quality and problems. Female and less educated patients were more satisfied with their care than male and educated patients. Male surgical and medical ward patients were the most dissatisfied with physicians’services. These findings offer hospital management information about shortcomings requiring remedial intervention

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Al-Shibani, Nouf, Nawaf Labban, Fahad Ali Alshehri, Reem Al-Kattan, Hanan Al-Otaibi, Sara Alfadda, and Sahar Faisal Albarakati. "Influence of Occupational Factors on the Job Satisfaction Among Licensed Periodontist in Kingdom of Saudi Arabia: A Cross-Sectional Study." Journal of Advanced Oral Research 11, no. 1 (January 22, 2020): 16–22. http://dx.doi.org/10.1177/2320206819890453.

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Aim: To evaluate the overall job satisfaction among periodontists, highlighting the significance of intrinsic and extrinsic factors and their satisfaction level with patients, facilities, and workplace when working in the Kingdom of Saudi Arabia. Materials and Methods: An interview-type questionnaire-based cross-sectional study was formulated and consisted of total 38 questions in 8 domains. Contact details of registered periodontists were taken and a weblink containing details of the questionnaire using the tool SurveyMonkey was sent to periodontist from the office of Saudi Dental Society. A single investigator was done to minimize bias evaluated with all the responses. Statistical Package for the Social Sciences software version 21 (SPSS Inc., Chicago, IL, USA) was used for tabulation of descriptive analysis. Standard deviation, percentages and means were calculated. Results: Out of the total 75 emails sent to the periodontists, 65 (86%) responses were received. 63 (96.9%) of the respondents were Saudi nationals, whereas the rest 2 (3.1%) were non‑Saudis. 40 (61.5%) respondents were males, whereas 25 (38.5%) were females. Majority of the respondents were dentists 43 (66.2%). 32.3% reported better professional growth as the main reason for choosing periodontal profession. However, a vast majority of the respondents, 56.9% stated that working as a periodontist was their first choice. 49.3% of the respondents affirmed that they were pleased with the working environment as it was conductive and professional. Approximately, 73.9% of the periodontist were of the view that they had good relations with their patients. Conclusion: Job satisfaction among periodontists working in the Kingdom of Saudi Arabia was adequate as majority of them displayed a positive attitude toward working environment, their profession, peers, and intrinsic and extrinsic factors related to periodontal profession. Clinical Significance: Job satisfaction plays a vital role in delivering standard quality health care. Dissatisfaction in job may lead to stress, anxiety, and/or depression leading to compromised health care facilities and patient satisfaction.

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Alomi, Yousef Ahmed, Hawazen Abdullah Al-Kammash, Aroub Alhamidi, Walaa Aboziad, Kairat Imad Al-Hennawi, M. Mohanad Imad Al-Hennawi, Malika Alshamari, Nahedh Rashed Alotaibi, and Nesreen Al-Shubbar. "Patient Satisfaction of Ambulatory Care Pharmacy Services in Riyadh City, Saudi Arabia." International Journal of Pharmacology and Clinical Sciences 8, no. 1 (October 10, 2019): 32–38. http://dx.doi.org/10.5530/ijpcs.2019.8.7.

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Al Umran, Khalid, Adnan Albar, Suleiman AI-Awdah, Saleh AI-Jaber, and Lade Wosornu. "Patient satisfaction survey in a teaching hospital in Saudi Arabia: Preliminary results." Journal of Family and Community Medicine 2, no. 2 (1995): 14. http://dx.doi.org/10.4103/2230-8229.98611.

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Alshammari. "PATIENT SATISFACTION IN PRIMARY HEALTH CARE CENTERS IN HAIL CITY, SAUDI ARABIA." American Journal of Applied Sciences 11, no. 8 (August 1, 2014): 1234–40. http://dx.doi.org/10.3844/ajassp.2014.1234.1240.

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Al Muharraq, Essa H., Sultan M. Alallah, Saad A. Alkhayrat, and Ali G. Jahlan. "An Overview of Missed Nursing Care and Its Predictors in Saudi Arabia: A Cross-Sectional Study." Nursing Research and Practice 2022 (October 12, 2022): 1–9. http://dx.doi.org/10.1155/2022/4971890.

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Background. Nursing care is holistic, and missing any aspect of care can be critical to patients’ health. However, due to the complex and intense nature of the nursing practice, nurses have to unintentionally prioritize some activities, forcing them to omit some aspects of nursing care. Aim. To explore the dimensions of missed nursing care and its predictors within the Saudi Arabian healthcare system. Methods. Quantitative, cross-sectional study used the MISSCARE survey by utilizing nonprobability convenience sampling to collect the data of 604 staff nurses working in inpatient wards in Jazan, Saudi Arabia. Results. The overall mean of missed nursing care is (m = 1.37, SD = 0.45). Missed nursing care activities were mostly failure to attend interdisciplinary care conferences (m = 1.66, SD = 0.96) and patient ambulation thrice a day (m = 1.63, SD = 0.97). Missed nursing care was mainly caused by human resource shortage (m = 3.53, SD = 0.88). Missed nursing care is predicted by the turnover intention (B = 2.380, t = 3.829, p < 001 ) and job satisfaction (B = −0.864, t = −4.788, p < 001 ). Conclusion. Although missed nursing care is evident in Saudi Arabia, it is significantly lower than the international rates, and it is mainly caused by labor resource shortage which directly influences nurses’ job satisfaction and intention to leave. Optimizing the recruitment process, resource allocation and effective nurses’ retention programs are proposed solutions that may be beneficial to mitigate missed nursing care.

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Al-Jumah, Khalaf Ali, Mohamed Azmi Hassali, and Ibrahim Alzaagi. "Patient Satisfaction with the Health Services Provided by the Pharmacist at a General Hospital in Riyadh, Saudi Arabia." European Journal for Person Centered Healthcare 2, no. 4 (October 13, 2014): 517. http://dx.doi.org/10.5750/ejpch.v2i4.842.

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Background: Patient satisfaction is one of the main indicators for determining the quality of the services provided to patients by pharmacists.Objective: The purpose of this study was to determine the patients’ satisfaction and various factors affecting satisfaction with pharmacists dispensing services atKingSaudMedicalCity inRiyadh,Saudi Arabia.Methods: A cross-sectional study was conducted to explore patient satisfaction with the pharmacy services from August through September2013. A self-administered, 10-item questionnaire was administered randomly to 500 participants to evaluate patient satisfaction. Twenty questionnaires were excluded because they were incomplete. Statistical Package for Social Sciences (SPSS) version 17.0 for Windows was used to analyze the data.Results: The response rate of this study was 96%. Most of the respondents were female (252, 52.4%), and 69.9% of the sample visited the pharmacy 3 or more times per year. The majority of the patients reported a high level of satisfaction, which was slightly variable among the groups, particularly with respect to the education level and employment status of the patients. Patients with a high school education or less were the most satisfied with the pharmacy services with a mean score of 3.50 (df= 2.969, F= 3.659, p=<0.006). Unemployed patients were the most satisfied with the pharmacy services, with a mean score of 3.52 (df= 2.580, F= 3.138, p=<0.044).Conclusion: The patients reported a high level of satisfaction with the pharmacy services atKingSaudMedicalCity inRiyadh.

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Khalaf Ahmad, AlaEddin Mohammad, Mohammad Ali Saleh Alghamdi, Saleh Ali Saleh Alghamdi, Omar Zayyan Alsharqi, and Hussein Mohammad Al-Borie. "Factors Influencing Patient Satisfaction with Pharmacy Services: An Empirical Investigation at King Fahd Armed Forces Hospital, Saudi Arabia." International Journal of Business and Management 11, no. 9 (August 7, 2016): 272. http://dx.doi.org/10.5539/ijbm.v11n9p272.

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The current research investigates the factors influencing patient satisfaction with pharmacy services at King Fahd Armed Forces Hospital (KFAFH). This research proposes and tests a three-factor model that influence patient satisfaction. These factors include accessibility, availability of medications, and pharmacy staff attitude as independent variables, while the dependent variable is patient satisfaction. In order to explore this issue, a quantitative method was used in the form of a questionnaire issued in KFAFH in Jeddah city in Saudi Arabia. The research targeted 333 patients as a representative sample, rather than the whole population. A random sample was used to choose the participants in this research. The research retrieved 290 valid questionnaires, which represented a reponse rate of 87%. The results confirm significant differences in the influence of these factors on patient satisfaction. The research concludes that there are significant influences from accessibility and availability of pharmacy services, whereas there is no significant influence of staff attitudes on patient satisfaction. The research recommends improving the accessibility and availability of medication regularly and continuously. It is also recommended that pharmacy services should conduct training courses to improve staff skills and attitudes to deal with patients.

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Alrasheedi, Khaled Falah, Mohammed AL-Mohaithef, Hanan H. Edrees, and Sriram Chandramohan. "The Association Between Wait Times and Patient Satisfaction: Findings From Primary Health Centers in the Kingdom of Saudi Arabia." Health Services Research and Managerial Epidemiology 6 (January 1, 2019): 233339281986124. http://dx.doi.org/10.1177/2333392819861246.

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Background: It is no doubt that longer wait times can affect patient care and patients’ willingness to seek health-care services. Not only does this disrupt the continuity of treatment and care, but it also negatively impacts patient outcomes. During the past few years, the concept of patient satisfaction has become a vital component in assessing the delivery and efficiency of care. Patient satisfaction is a performance indicator that measures the extent to which patient is content and satisfied with the level of care provided by health-care institutions and providers. Therefore, this research examined association between the wait times and patient satisfaction in selected primary health-care centers in Al Qassim region in the Kingdom of Saudi Arabia. Methodology: A patient satisfaction questionnaire was administered to 850 patients, which collected patient perceptions on the delivery of care at health-care centers in Al Qassim City. Outcome measures included wait times for: registration and payment, seeing the physician, performing radiation and assays, and dispensing the medications. Results: The response rate was 72.94% (n = 620). The study found that 27.90% of the participants stated that the wait time to see the physician ranged between 21 and 30 minutes. Overall patients were mainly dissatisfied for wait times in relation to medication dispensation, vital signs measurement, dental consultations, and radiological investigation. The study found a positive association between the patient satisfaction and their education, marital status, and job. A significant regression equation was established between the patient satisfaction and age-group and literacy. Conclusion: The study advocated the need for recent technology, sufficient staffing, and patient-centered friendly methods to reduce wait times.

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Ayed Alshammary, Sami, Yahya Assiri, Reema AlRasheed, Yacoub Abuzied, Igbal Abelati Mahgoub, and Khalid Alqumizi. "Satisfaction and Experience of Palliative Patients with 24/7 Hotline Service During the COVID-19 Pandemic in Saudi Arabia." Journal of Clinical Case Reports and Studies 3 (January 6, 2022): 01–10. http://dx.doi.org/10.31579/2690-8808/085.

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Background: The COVID-19 pandemic prompted a number of shifts on healthcare. Conventional face-to-face visits were shifted during lockdown to virtual ones. Palliative care (PC) virtual visits have had high satisfaction rates, especially with patients in remote areas. Due to a number of factors, further studies are needed to develop tools that can be helpful and cost effective in improving patient’s quality of life. Objective: Our aim is to learn the main reasons palliative patients in Saudi Arabia sought help via calling the free 24/7 hotline and to discuss the hotline’s satisfaction and effectiveness in solving the palliative patient’s concerns during COVID-19. Methods: A cross-sectional sample analysis was obtained from 214 patients from different regions in Saudi Arabia. A total number of 843 calls were made to the 24/7 PC hotlines from the period of 17 April 2020 to 28 February 2021, shortly after COVID-19 pandemic began. The purpose of the call, the caller's relationship to the patient, the status of the complaint, and the satisfaction rate were collected at the end of the call through a voluntary phone survey. Results: The primary reasons that palliative patients called the hotline were: 30% for medication refills, (n=247), 24.7% for medical complaints, (n=205), 15.8% were for booking a new appointment (n=131). Patients themselves accounted for 27.8% of the callers and patient’s sons/daughters accounted for 51.3%. 85% of patients said that their issue had been resolved by the end of the call and 89% of our sample were happy with the service provided through the hotline. Conclusion: The 24/7 hotline service for PC patients in Saudi Arabia was successful in its application and resulted in a high level of satisfaction among a wide sample of participants. The main reasons palliative patients reached out were to request medication refills, seek assistance with a medical complaint, and to book a new appointment. Our hotline service effectively solved 85% of patients' issues.

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Mohamed, Waleed S., Khalid Swat, Moustafa A. Wahab, Adnan A. Alsulaimani, and April J. Portugal. "Patient Satisfaction: A Comparison between Governmental and Private Out Patient Clinics in Taif, Saudi Arabia." Madridge Journal of Case Reports and Studies 1, no. 1 (January 7, 2017): 1–6. http://dx.doi.org/10.18689/mjcrs-1000101.

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Alomi, Yousef. "Patient satisfaction of pharmaceutical care system at Ministry of Health in Saudi Arabia." BAOJ Pharmaceutical Sciences 2, no. 1 (February 5, 2016): 1–4. http://dx.doi.org/10.24947/2380-5552/2/1/119.

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El Shabrawy Ali, M., and M. Eisa Ali Mahmoud. "A study of patient satisfaction with primary health care services in Saudi Arabia." Journal of Community Health 18, no. 1 (February 1993): 49–54. http://dx.doi.org/10.1007/bf01321520.

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Senitan, Mohammed, Ali Hassan Alhaiti, and James Gillespie. "Patient satisfaction and experience of primary care in Saudi Arabia: a systematic review." International Journal for Quality in Health Care 30, no. 10 (May 10, 2018): 751–59. http://dx.doi.org/10.1093/intqhc/mzy104.

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Banjar, Khadijah, and Sharafaldeen Bin Nafisah. "Patient Satisfaction with the Emergency Department Experience in the Era of COVID-19: A National Survey." Journal of Medicine, Law & Public Health 1, no. 2 (April 17, 2021): 19–25. http://dx.doi.org/10.52609/jmlph.v1i2.11.

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Background Patient satisfaction with an ED visit is often overlooked during the ongoing COVID-19 pandemic, and requires further examination. Aim We aim to investigate, on a national scale, patients’ satisfaction during their ED encounter, and to explore the determinants of such satisfaction. Methods This is a cross-sectional analysis conducted between January and February 2021 throughout Saudi Arabia. Result The total number of patients was 508. The median satisfaction score for the clarity of information provided in the ED was 40 (SD=4.94), while satisfaction with the relationship with staff and ED routine revealed a median score of 39.9 (SD=5.08). We noted several determinants of ED satisfaction, including age, marital status, educational status, clarity of the treatment plan, improvement of their condition while in the ED, verbal and/or written discharge instructions, as well as a follow-up call two days after discharge. Conclusion Patient satisfaction is an integral part of the patient-centred approach in the ED, and should be continuously evaluated.

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Alhaidari, Abdulmajeed, Omar Alhaidari, Ali Alrowaidan, Sultan Alabrah, Abdullah Alahmadi, Hadeel Gazal, Salma Alrasheed, Alhanouf Alsarhan, Fahad Alhawas, and Nora Saad. "Breast Reconstruction Satisfaction Among Breast Cancer Patients in Saudi Arabia." Majmaah Journal of Health Sciences 9, no. 3 (2021): 29. http://dx.doi.org/10.5455/mjhs.2021.03.004.

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Banjar, Khadijah, and Sharafaldeen Bin Nafisah. "Improving the patient's experience in the emergency department during COVID-19 pandemic: a community-based analysis from Western Saudi Arabia." Journal of Medicine, Law & Public Health 1, no. 1 (April 16, 2021): 5–9. http://dx.doi.org/10.52609/jmlph.v1i1.9.

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Background Patient satisfaction is an important measure of the health care encounter. It is challenging to achieve a perfect patient experience during the current COVID-19 pandemic, especially from an emergency department visit. Aim This study aimed to assess the factors that improve patient experience during an emergency department (ED) visit in the western region of Saudi Arabia. Methods This is a cross-sectional study, conducted over a month from January to February 2021. Via an electronic survey tool, we used the de en (EQS-H) to measure patients’ satisfaction with their ED encounter. Results The total level of satisfaction was high in 43.66% (n=224) of participants, moderate in 37.04% (n=190), and 19.29% (n=99) were unsatisfied. We noted significant predictors of dissatisfaction, including increasing age, higher educational level, and the existence of chronic diseases. A clear treatment plan and discharge instructions were important determinants for improving patient satisfaction. Conclusion The determinants of patient satisfaction during an ED visit are an important quality marker of the emergency department encounter. Such findings should be used as a benchmark for future programs aiming to improve patients’ experience during ED visits.

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Emeka, Promise M., Manea Fares AlMunjem, Sahibzada Tasleem Rasool, and Noor Kamil. "Evaluation of Counseling Practices and Patient’s Satisfaction Offered by Pharmacists for Diabetics Attending Outpatient Pharmacies in Al Ahsa." Journal of Patient Experience 7, no. 3 (June 25, 2019): 338–45. http://dx.doi.org/10.1177/2374373519846945.

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Introduction: Patient counseling can be helpful in improving the outcome of disease management, particularly chronic diseases such as diabetes mellitus, which is common in Saudi Arabia. The present study looks to investigate the levels of counseling and satisfaction among patients attending diabetic clinics in outpatient hospital pharmacy in Al Ahsa, Saudi Arabia. Method: This is a cross-sectional investigation, carried out by using interview-structured questionnaire, targeting diabetes mellitus patients with or without comorbid states. The questionnaire was divided into 3 parts comprising of demographics, counseling types given while collecting prescription, and satisfaction rating of services provided. Result: More males than females participated; most of whom were college graduates older than 51 years. Sixty-three percent of the entire participants are type 1 diabetic patients, while 37% are type 2 diabetes mellitus patients. Coexistence of hypercholesterolemia was higher among type 1 diabetes patients with 51.9%, while hypertension was more common among type 2 diabetic patients representing 68.2%. Findings also showed that counseling was provided for medication use among type 1 diabetic patients but was deficient in the case of type 2 diabetic patients. Patients received low level of counseling on side effects and healthy lifestyle living. Satisfaction level was only 11.1%, indicating that counseling services might be deficient. Conclusion: This study has revealed poor counseling practices and low satisfaction levels in services provided by outpatient hospital pharmacies to diabetic patients. In the face of increasing prevalence of diabetes and comorbidity, counseling of diabetic patients is critical.

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Senitan, Mohammed, and James Gillespie. "Health-Care Reform in Saudi Arabia: Patient Experience at Primary Health-Care Centers." Journal of Patient Experience 7, no. 4 (September 3, 2019): 587–92. http://dx.doi.org/10.1177/2374373519872420.

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The aim of this study was to assess the relationship between patients’ demographics, the quality of physician–patient communication, care coordination, and the overall satisfaction rating in primary health-care centers (PHCs). A cross-sectional study was conducted using a patient experience tool. A convenience sample of 157 patients visiting PHCs were retrieved from 10 out of the 13 Saudi regions. A total of 81% of the overall ratings could be attributed to the predictors included in the model. The highest predictor of the overall rating in this model was physicians answering of patient questions, followed by time spent with the physician, type of PHC, and the abilities of the physician to listen carefully, explain things clearly, and show respect. The weakest predictors were follow-up by the health-care provider and physician’s knowledge of the patient’s medical history. Our findings suggest that to improve the overall patient experience and the quality of care at PHCs requires extra attention to physician–patient communication. To improve quality, safety, and efficiency, the Ministry of Health should ensure interpretation service for patients at PHCs either public or private. The Saudi Central Board for Accreditation of Healthcare Institutions should enhance the physician–patient communication as part of their standards for accrediting PHCs.

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Alsobayel, Hana, Faris Alodaibi, Ali Albarrati, Norah Alsalamah, Fadwa Alhawas, and Ahmed Alhowimel. "Does Telerehabilitation Help in Reducing Disability among People with Musculoskeletal Conditions? A Preliminary Study." International Journal of Environmental Research and Public Health 19, no. 1 (December 22, 2021): 72. http://dx.doi.org/10.3390/ijerph19010072.

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Introduction: During the coronavirus pandemic, an initiative was launched in Saudi Arabia to provide telerehabilitation for people with musculoskeletal conditions who were unable to access in-person physiotherapy due to the associated lockdown. The purpose of this study was to explore the therapeutic impact and acceptability of telerehabilitation among the Saudi population. Methods: Ninety-five participants were recruited through an online advertisement and received a physiotherapy consultation and interventions via an online video conference platform (Google Meet). Following screening for red flags, participants received tailored education and conditioning exercises 2–3 times a week for 6 weeks. Outcome measures were recorded at baseline and 6 weeks and comprised the Pain Self-Efficacy Questionnaire, Patient-Specific Functional Scale, Musculoskeletal Health Questionnaire and a satisfaction survey. Results: The most frequent musculoskeletal conditions reported were lower back (37%), knee (14%) and neck (10%) pain and post-operative conditions (15%). Participants showed significant improvements in outcomes at the end of the program (p < 0.001) with effect sizes ranging from 0.6 to −1.9 and reported a high level of satisfaction with the telerehabilitation intervention. Conclusion: This study showed that telerehabilitation was an acceptable method of providing physiotherapy interventions for patients with musculoskeletal conditions in Saudi Arabia.

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Alotaibi, Nasser Hadal, Abdulaziz Ibrahim Alzarea, Ahmed Mohammed Alotaibi, Yusra Habib Khan, Tauqeer Hussain Mallhi, Khalid Saad Alharbi, Nabil K. Alruwaili, Abdullah S. Alanazi, Ahmed Hassan, and Badriyah Shadid Alotaib. "Exploring satisfaction level among outpatients regarding pharmacy facilities and services in the Kingdom of Saudi Arabia; a large regional analysis." PLOS ONE 16, no. 4 (April 1, 2021): e0247912. http://dx.doi.org/10.1371/journal.pone.0247912.

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Background Evaluation of patients`satisfaction towards pharmacy services is of utmost importance to ensure the quality of care. It helps in identifying domains requiring improvements to provide high quality pharmacy services to ensure the provision of enhanced pharmaceutical care. The current study aims to ascertain the extent of satisfaction towards pharmacy services among patients attending outpatient pharmacies in Kingdom of Saudi Arabia. Methods A hospital-based cross-sectional study involving 746 patients attending outpatient pharmacies of various public hospitals was conducted from 01 January to 15 February 2020. Information on socio-demographic profile of the study subjects along with their satisfaction towards outpatient pharmacy was extracted by using a 23-items questionnaire. These questions were divided into two domains including 7 questions related to the pharmacy facilities (questions from 1F to 7F) and 8 questions for pharmacy services (questions from 1S to 8S), where F and S denotes facilities and services, respectively. The cumulative satisfaction score was estimated by a 5-item Likert scale with a maximum score of 5 for each item. The relationship between demographics and satisfaction scores was evaluated by using appropriate statistics. Results There were 746 patients with male preponderance (58.8%). The overall satisfaction score was 2.97 ± 0.65. Satisfaction towards pharmacy services scored lower (mean score: 3.91 ± 0.77) than pharmacy facilities (mean score: 4.03 ± 0.66). Items related to patient`s counseling (3F, 2S, 3S, 6S) scored least during the analysis. Older patients (p = 0.006), male gender (p<0.001), Saudi nationality (0.035), patients attending primary care centers (p = 0.02), and patients with chronic illnesses were significantly associated with lower satisfaction score. Conclusion This study reported that the satisfaction level of patients attending outpatient pharmacies was low and differed among various socio-demographic groups. Approximately one-half of the patients were not satisfied with outpatient pharmacy services. These findings underscore the dire need for managerial interventions including the hiring of trained professionals, onsite training of pharmacy staff, initiation of clinical or patient centered pharmacy services, evaluation of patient`s response towards the services and appropriate controlling measures, irrespective to the type of hospitals.

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Aljasir, B., and M. S. Alghamdi. "Patient satisfaction with mobile clinic services in a remote rural area of Saudi Arabia." Eastern Mediterranean Health Journal 16, no. 10 (October 1, 2010): 1085–90. http://dx.doi.org/10.26719/2010.16.10.1085.

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Caswell, Angela, and Joyce Kenkre. "Primary Healthcare in Saudi Arabia: An Evaluation of Emergent Health Trends." Global Journal on Quality and Safety in Healthcare 4, no. 3 (August 1, 2021): 96–104. http://dx.doi.org/10.36401/jqsh-20-33.

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ABSTRACT Introduction The Kingdom of Saudi Arabia (KSA) is experiencing an increasing demand for healthcare due to a growing population and unhealthy changes in lifestyle, fostering the need for critical examination of the current status of primary healthcare in the KSA with analysis of health-related trends among its growing population. Methods A review of the literature was therefore undertaken, followed by a survey of primary healthcare centers at three facilities in Riyadh, to assess the current activities, understand challenges, compare existing practices with international best practices, and asses the level of patient satisfaction. The level of satisfaction with primary care services was examined by using observational surveys and retrospective reviews from the previous 20 years. Results The more rural areas with populations with lower education and income ranked factors such as cleanliness, competence of staff, and environment the highest (82–95%), whereas urban areas with populations with higher education and income rated their level of satisfaction lower (74–82%). The influence of population diversity and the country's unique cultural sensitivities on the awareness and uptake of cancer surveillance services available in the community was examined. The incidence of diabetes, asthma, obesity, along with breast and cervical cancer trends, has illustrated the importance of health education and disease prevention. Conclusion An investment in resources for primary healthcare staff and medical facilities is strongly recommended to support primary care providers in becoming the accepted and preferred community frontline for healthcare needs' assessment and care delivery. With its nursing staff comprised predominantly of expatriates, the emphasis needs to be on recruitment and training of a Saudi national workforce in line with succession planning strategy toward a sustainable Saudi workforce.

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Baker, Omar Ghazi, and Musaad Salem Alghamdi. "Casey-Fink Graduate Experience Survey for Nurses and Preceptors in the Kingdom of Saudi Arabia." Nurse Media Journal of Nursing 10, no. 1 (April 22, 2020): 76–85. http://dx.doi.org/10.14710/nmjn.v10i1.29056.

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Background: Preceptors play an essential role in supporting new nurses during the transitional period in professional roles. Moreover, graduate nurses experience several challenges during their transitional role from students to professional nurses, despite the considerable relationship between nurses and preceptors.Purpose: The study aims to evaluate the relationship between the experiences of nurses using Casey-Fink Graduate Nurse Experience Survey and the number of preceptors in Saudi hospitals.Methods: A cross-sectional study design was adopted, and Casey-Fink Graduate Nurse Experience Survey was used to collect data from 84 newly graduated nurses. Descriptive and regression analysis was used for data analysis.Results: Results showed that there was no statistically significant relationship between the responses of 5 factors of the Casey-Fink Graduate experience survey and the number of preceptors. Based on the survey, (33.8%) had to stress whereas significant causes of stress were student loans (41.9%), personal relationships (13.5%), living situation (27%), and finances (10.8%).Conclusion: No statistically significant relationship was found between variables including; support, patient safety, communication/leadership, professional satisfaction, and job satisfaction. The significance of preceptorship programs should be considered by the primary health care corporation to support and prepare preceptors of newly graduated and recruited nurses.

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Sireen A. R. Shilbayeh, Abrar F. Al-Qarni, Malak M. Al-Turki, Meshael N. Al-Nuwisser, Ohud A. Al-Nuwaysir, Wejdan F. Al-Muhraj, and Miteb A. Alanazi. "The Positive Impact of Pharmacist Interventions Using Educational Video Technology on Patient Knowledge of and Satisfaction with Warfarin Therapy." International Journal of Research in Pharmaceutical Sciences 11, no. 3 (July 3, 2020): 2778–89. http://dx.doi.org/10.26452/ijrps.v11i3.2351.

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To assess the positive impact of pharmacist interventions via an educational video on patients’ knowledge of and satisfaction with warfarin therapy . This study used a prospective pre-test/post-test design that enrolled 91 patients from an anticoagulant clinic at King Khaled University Hospital in Riyadh, Saudi Arabia. All patients completed the Anticoagulation Knowledge Assessment (AKA) and Anti-Clot Treatment Satisfaction (ACTS) scales. Afterwards, the patients watched a 10-minute educational video containing basic information about warfarin and were given relevant informative booklets. The patients were reassessed after a mean follow-up period of approximately 52 days. In total, 85 patients completed the study. The impact of the intervention on patient knowledge was highly significant (mean difference=17.7%, 95% CI = 21.75-13.58, P.

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Puteh, Prof Dr Sharifa Ezat Wan, Assoc Prof Dr Azimatun Noor Aizuddin, and Abdulaziz Abdullah Al Salem. "Evaluation of Patient’s Satisfaction Level with the Provided Healthcare in Primary Healthcare Centers in Saudi Arabia." International Journal of Innovative Research in Medical Science 6, no. 11 (November 10, 2021): 776–83. http://dx.doi.org/10.23958/ijirms/vol06-i11/1249.

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The aim of this study was to evaluate patient’s satisfaction at primary health centers PHCCs in (Khobar, Jeddah, Riyadh, Jubail, Dhahran, Hail, Majmah, Abha, Baha, and Makkah) located in Saudi Arabia. The review finding shows that the highest overall satisfaction in Baha city (84.16%) followed by Majmah city with (81.7%), and the lowest overall satisfaction was the score (2.44) out of a maximum of 5 for Jubail city and Jeddah (2.45). Dhahran, Hail, Abha, Makkah, Riyadh, and Khobar were scored different scores; (3.66), (3.60), (57.7%), (70.1%), (64.2%) and (3.76). Nursing staff play a vital role in the satisfaction of patients in primary healthcare centers, including education, care and counselling, which is why all nursing staff should be skilled in clinical skills, level of education and interpersonal skills The highest domain of satisfaction was for nursing performance, and their treatment were found to be high (90.1%), but the lowest score was for the explanation of the medical conditions by the nurses, which could be due to language barrier. Medical care, laboratory services, and pharmacological services are other factors that may impact patient satisfaction with primary health centers. There are significant differences between Abha city (57.7%) and Baha city (84.16%) in south province in their overall satisfaction with Patient’s Satisfaction in primary healthcare centers PHCCs. And between Riyadh city (64.2%) and Majmah city (82.0%) in the middle province. In the eastern province, overall satisfaction for three cities Khobar city (3.76), Jubail city (2.44), and Dhahran city (3.66). The western province, overall satisfaction for two cities, Makkah city (70.1%), and Jeddah city (2.45). One city for north province Hail city (3.60). For comparison, the highest overall satisfaction in this study was Baha city (84.16%) located in south province, and the lowest one was Jubail city with score (2.44) out of 5.

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Almarashi, A. M., and K. Khan. "PATIENTS SATISFACTION WITH OPD SERVICES: A CASE STUDY OF SAUDI ARABIA." JP Journal of Biostatistics 22 (December 17, 2022): 49–58. http://dx.doi.org/10.17654/0973514322028.

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Althumairi, Arwa, Alaa Fathi Alabib, Arwa Alumran, and Zahraa Alakrawi. "Healthcare Providers’ Satisfaction with Implementation of Telemedicine in Ambulatory Care during COVID-19." Healthcare 10, no. 7 (June 22, 2022): 1169. http://dx.doi.org/10.3390/healthcare10071169.

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Introduction: Telemedicine has become a critical aspect of healthcare provision during the coronavirus pandemic (COVID-19). However, healthcare providers’ utilization of and satisfaction with telemedicine technologies could have a significant impact on the quality of care provided to patients during COVID-19. The current study explores the key factors that could affect healthcare providers’ satisfaction with telemedicine in ambulatory care during the pandemic. Objectives: This research study aims at identifying the factors that could influence the healthcare providers’ satisfaction level with the use of telemedicine in ambulatory care services in Saudi Arabia during COVID 19. Methods: This is a descriptive quantitative cross-sectional study. The research team has utilized the Service Quality Model (SERVQUAL) to assess the healthcare providers’ satisfaction with telemedicine in ambulatory care through a questionnaire that was adapted from previous studies. This questionnaire includes the following dimensions: tangibility, reliability, responsiveness, assurance, and empathy. It was distributed to all ambulatory care physicians in a public hospital-based ambulatory health center in Eastern Region, Saudi Arabia. Results: The study findings showed that Saudis are significantly more satisfied with telemedicine compared to non-Saudis. Age, gender, experience, medical specialty, and computer literacy skills were not found to have any significant effects on the level of the provider’s satisfaction. Conclusion: This research provides new insight and understanding of the relationship between the frequent use of the health information system and the level of physician satisfaction. This major finding puts more emphasis on the importance of education and training when it comes to the adoption of telemedicine through the frequent use of health information systems and applications. These encouraging findings provide a vital piece of information for healthcare organizations interested in a further adoption of telemedicinal practices and applications.

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Moussa, Fatchima L., Mahaman Moussa, Hussain Ahmed Sofyani, Bander Hammad Alblowi, Yahia Ahmad Oqdi, Saleh Khallaf, Hamad S. Alharbi, and Ahmed Albarqi. "Attitudes of Critical Care Nurses towards Teamwork and Patient Safety in Saudi Arabia: A Descriptive Cross-Sectional Assessment." Healthcare 10, no. 10 (September 25, 2022): 1866. http://dx.doi.org/10.3390/healthcare10101866.

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The study aimed to assess the teamwork and safety attitudes among the critical care unit (CCU) nurses in Saudi Arabia. A descriptive cross-sectional study was carried out in public tertiary hospitals in Al-Madinah, Saudi Arabia. All participants answered a three-part questionnaire that included demographic data, a teamwork attitude questionnaire (T-TAQ), and the Safety Attitudes Questionnaire (SAQ). The analysis revealed that the majority of the nurses were female, n = 52 (76.5%), and almost half of the nurses were aged from 29 to 39 years, n = 29 (42.6%). Teamwork attitude values are found to be relatively stable in all subscales, ranging from 1.63 (SD = 1.23) to higher at 2.92 (SD = 1.32). Of the six dimensions of SAQ, job satisfaction (M = 70, SD 21.46) had the highest positive rate and was approached with a positive attitude, followed by teamwork (M = 66.09, SD 15.12) and safety climate (M = 67.11, SD 17.70). The analysis also shows work experience was the influencing factor of teamwork attitude and safety attitude of nurses, recording beta values of 0.24, p < 0.05 and 0.10, p < 0.001, respectively. The results also identified an association between teamwork and safety attitudes. The study reflected the positive attitudes towards teamwork and less positive attitudes toward patient safety among critical care nurses in Saudi Arabia. Collaborative team performance among nurses improves the medical care quality and patients’ safety, decreasing the occurrence rate of adverse events.

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Elkholi, Ahmed, Huda Althobiti, Jamal Al Nofeye, Mohamed Hasan, and Ahmed Ibrahim. "NO WAIT: new organised well-adapted immediate triage: a lean improvement project." BMJ Open Quality 10, no. 1 (January 2021): e001179. http://dx.doi.org/10.1136/bmjoq-2020-001179.

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Long waiting times in the emergency department (ED) are associated with decreased patient satisfaction and increased morbidity and mortality. Triage may be a contributing factor to prolonged wait times in the ED. At Alhada Armed Forces Hospital (Taif, Saudi Arabia), patients other than level 1 and 2 on the Canadian Triage and Acuity Scale are requested to wait until triage. During peak hours (08:00−22:00), the waiting time prior to triage is prolonged, and several patients leave the ED before triage. In this project, a multidisciplinary team was assembled to revise patient flow from the time of arrival at the ED to the time of triage. Lean methodology was used to identify the redundancies and design a seamless flow process for ED patients. Through reorganising the triage area using minimal additional resources, the project team devised a novel floor plan for the triage area which provided a unique patient flow in the ED. The median patient wait time from arrival to triage was reduced from 27 min to 4.09 min and the percentage of patients leaving the ER before triage was reduced to 0%. This project is the first of its kind in Saudi Arabia, as well as in the Gulf region, and provides a radical solution to the problem of patient waiting in the ED during peak hours.

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Mohamed, Elsadig Yousif, Waqas Sami, and Abdullah Alotaibi. "Patients' Satisfaction with Primary Health Care Centers' Services , Majmaah , Kingdom of Saudi of Saudi Arabia." International Journal of Health Sciences 9, no. 2 (June 2015): 159–65. http://dx.doi.org/10.12816/0024113.

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Al-Omari, Awad, Abbas Al Mutair, Abbas Shamsan, and Alya Al Mutairi. "Predicting Burnout Factors among Healthcare Providers at Private Hospitals in Saudi Arabia and United Arab Emirates: A Cross-Sectional Study." Applied Sciences 10, no. 1 (December 24, 2019): 157. http://dx.doi.org/10.3390/app10010157.

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Background: Burnout is defined as a long-term work stress. The prevalence of burnout syndrome among nurses is 42% of nurses in England. Many countries have conducted studies to measure the level of burnout among health care providers. There is a lack of research on burnout among healthcare providers in the Arabic countries. Aims: This study aimed to assess the burnout level among healthcare providers in Saudi Arabia and United Arab Emirates and to predict the burnout factors of healthcare providers working in tertiary private hospitals. Methods: A descriptive cross-sectional survey was used to evaluate the burnout among healthcare providers. A total of 900 healthcare providers working in the clinical areas of six private hospitals in the Arabia Gulf Region were recruited for the study. A total of 892 healthcare providers were included in the study. A total of eight surveys were excluded due to major missing data. Results: A total of 892 healthcare providers were included in the study. The average age was 32 years ± 7 years for male and female healthcare providers. A high burnout level was found in the results. The participating female healthcare providers had a higher level of emotional exhaustion as compared with their male counterparts. Nurses had more emotional exhaustion as compared with physicians, respiratory therapists, and other colleagues. Conclusions: High burnout levels among healthcare providers can reflect negatively on the healthcare providers well-being, job satisfaction, and mental health. Burnout has been linked with medical errors and physician–patient relationships. We believe that it is important to deal with this issue of public health in Saudi Arabia and UAE. This study aimed to explore burnout levels among healthcare providers in Saudi Arabia and UAE. Results showed a high level of burnout among the healthcare.

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Alaiban, Khalid M., Badran Al-Omar, Lutchmie Narine, A. F. Al-Assaf, and Fatima Javed. "A Survey Assessing Patient Satisfaction at Public and Private Healthcare Facilities in Riyadh, Saudi Arabia." Annals of Saudi Medicine 23, no. 6 (November 2003): 417–19. http://dx.doi.org/10.5144/0256-4947.2003.417.

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Mahrous, Mohamed Saad, and Tamer Hifnawy. "Patient satisfaction from dental services provided by the College of Dentistry, Taibah University, Saudi Arabia." Journal of Taibah University Medical Sciences 7, no. 2 (December 2012): 104–9. http://dx.doi.org/10.1016/j.jtumed.2012.12.002.

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Attar, Muhammad. "Dimensions of Quality in Healthcare: Perceptions of Patients from Saudi Public Hospitals." Bioscience Biotechnology Research Communications 15, no. 1 (March 25, 2022): 84–91. http://dx.doi.org/10.21786/bbrc/15.1.13.

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Healthcare quality is driven by multiple dimensions. The present study aimed to examine the main dimensions of healthcare quality from the perspective of patients in the Kingdom of Saudi Arabia public (KSA) hospitals. A patient satisfaction survey was designed to discover the perceived dimensions of quality in the KSA healthcare sector. The steps involved in identifying the quality dimensions relating to healthcare are presented in the paper. The principal component analysis (PCA) lead to identifying the components with total variance explained and result in identifying three meta dimensions. This included wellness support, compliance with Standard, and exceptional service and immediate care. The research findings have provided a platform for emerging and discovering patient needs, direct improvement efforts in such a critical service sector and can be used as a basis for developing new measures to discover patients’ needs.

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Mansour, Ahlam A., and Muneera H. Al-Osimy. "A study of satisfaction among primary health care patients in Saudi Arabia." Journal of Community Health 18, no. 3 (June 1993): 163–73. http://dx.doi.org/10.1007/bf01325160.

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Kaliyadan, Feroze, Tarek Tawfik Amin, Joel Kuruvilla, and Waleed Hamad Al Bu Ali. "Mobile teledermatology – patient satisfaction, diagnostic and management concordance, and factors affecting patient refusal to participate in Saudi Arabia." Journal of Telemedicine and Telecare 19, no. 6 (September 2013): 315–19. http://dx.doi.org/10.1177/1357633x13501778.

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Alzahrani, Saleh, and Abd Alhadi Hasan. "Transformational Leadership Style on Nursing Job Satisfaction Amongst Nurses in Hospital Settings: Findings From Systematic Review." Global Journal of Health Science 11, no. 6 (April 24, 2019): 25. http://dx.doi.org/10.5539/gjhs.v11n6p25.

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BACKGROUND: The nursing shortage is a common problem in Saudi Arabia with multi-factorial causes. In addition to the low supply of Saudi graduate nurses from training facilities, job satisfaction remains a significant determinant of nurse turnover and intention to leave that contribute to the shortage of nursing workforce. The higher number of expatriate nurses who have a short stay compared to Saudi nurses compounds this problem. Therefore, effective strategies for making the nursing profession attractive and increasing nurse retention in Saudi Arabia are required. OBJECTIVE: The general objective was to examine the impact of transformational leadership style on job satisfaction amongst nurses in hospital settings. Specifically, the appraisal examined how transformational leadership style improves nursing job satisfaction in hospital settings, determined the mediating factors of the relationship between transformational leadership style and nurses’ job satisfaction, and investigated nurses’ perceptions of transformational leadership style compared with other leadership styles. METHODOLOGY: This study was used systematic review design with eight selected quantitative nursing research published between 2012 and 2017. A systematic search of the recent literature was conducted on PubMed, Scopus, Wiley Online, and Web of Science databases using search terms developed a priori to identify the articles that met the inclusion criteria. The quality of the included studies was evaluated by McMaster Critical Review Form for Quantitative Studies. Extracted data were summarised, explored and correlated using narrative synthesis. FINDINGS: Eight studies of cross-sectional design were appraised. Transformational leadership style was positively related to nurses’ job satisfaction. Transactional leadership also had a positive correlation while passive-avoidant or laissez-faire style had a negative relationship. Transformational leadership improved nursing job satisfaction through its dimensions (idealised influence, inspirational motivation, intellectual stimulation and individualised consideration). Nurse empowerment and workplace support mediated the relationship between transformational leadership and nurse job satisfaction. Nurses had a higher perception of transformational style compared to other leadership styles, and job satisfaction was found to improve nurse and patient outcomes. CONCLUSION: Transformational leadership appears to improve job satisfaction of nurses working in a hospital setting that leads to higher nursing retention. Hospital administrators and managers should practice transformational leadership to improve job satisfaction of staff nurses for better nursing outcomes, and leadership skills should be incorporated in the nursing education curriculum. However, further evaluation of transformational leadership in relation to its influencing factors is required.

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Alhowaymel, Fahad, Abdulaziz Abaoud, Abdullah Alhuwaimel, Atallah Alenezi, and Nahed Alsayed. "COVID-19 Patients’ Satisfaction Levels with Nursing Care: A Cross-Sectional Study." SAGE Open Nursing 8 (January 2022): 237796082210781. http://dx.doi.org/10.1177/23779608221078163.

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Introduction COVID-19 is the most recent coronavirus diseases that was first identified in December 2019 and began its exponential spread globally. The critical role of nurses can be severely impacted during pandemics such as COVID-19 when the world is less prepared. Objective To investigate and measure COVID-19 patients’ satisfaction levels with the quality of nursing care provided in the Riyadh Province of Saudi Arabia. Methods The study used a cross-sectional questionnaire to collect data from COVID-19 patients who were hospitalized or quarantined for at least 48 h or more. The study utilized the Arabic version of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ-Ar) to assess patients’ satisfaction levels with nursing care. Descriptive statistics, Mann-Whitney U, and Kruskal-Wallis tests were performed to examine the objectives of the study. Results Ninety-six patients reported relatively high satisfaction levels with the overall nursing care. Patients also reported high satisfaction levels with the provided care, and the information that was provided. There were statistically significant differences in the mean score of patients satisfaction in relation to age, educational level, where patients are originally from, and patients recommendation of the hospitals. Conclusions Individual characteristics and attributes played a role in the process of evaluating nursing care services. Measuring nursing care quality clarified the significant role of nurses during the COVID-19 pandemic. This study provides valuable information that could help in identifying weaknesses and reinforcing strengths about nursing care to be fully prepared against pandemics and other health-related crises and emergencies in the future.

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Al-Mohrej, Omar A., Waleed K. Alsarhani, Ahmed M. Al-Mohrej, Emad M. Masuadi, and Nader S. Al-Kenani. "Patient Expectations and Satisfaction With Foot and Ankle Surgery in Saudi Arabia: A Retrospective Cohort Study." Journal of Foot and Ankle Surgery 56, no. 1 (January 2017): 65–71. http://dx.doi.org/10.1053/j.jfas.2016.08.002.

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Abolfotouh, Mostafa A., Mohammed H. Al-Assiri, Rabab T. Alshahrani, Zainab M. Almutairi, Raid A. Hijazi, and Ahmed S. Alaskar. "Predictors of patient satisfaction in an emergency care centre in central Saudi Arabia: a prospective study." Emergency Medicine Journal 34, no. 1 (August 1, 2016): 27–33. http://dx.doi.org/10.1136/emermed-2015-204954.

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Ahmed Alomi, Yousef, Lina Kurdy, Zainab Aljarad, Hamid Basudan, Banan Almekwar, and Sharefia Almahmood. "Patient satisfaction of pharmaceutical care of primary care centers at Ministry of Health in Saudi Arabia." Journal of Pharmacy Practice and Community Medicine 2, no. 3 (June 1, 2016): 79–87. http://dx.doi.org/10.5530/jppcm.2016.3.4.

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Journal articles on the topic 'Patient satisfaction Saudi Arabia'

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