Academic literature on the topic 'Patient satisfaction Saudi Arabia'
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Journal articles on the topic "Patient satisfaction Saudi Arabia"
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Llego, Jordan H., and Mohammad O. Al Shirah. "Patient Satisfaction in Tertiary Private Hospitals in Najran, Kingdom of Saudi Arabia." International Journal of Research Foundation of Hospital and Healthcare Administration 5, no. 1 (2017): 42–46. http://dx.doi.org/10.5005/jp-journals-10035-1074.
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ABSTRACT Aim This study is aimed to assess the level of satisfaction of patients in tertiary private hospitals in Najran, Kingdom of Saudi Arabia. Materials and methods This study used descriptive crosssectional design through a survey questionnaire. Results A great majority (57%) of respondents are male. Almost half (46.7%) of the respondents are 26 to 35 years old, some (30.3%) are more than 35 years old. The majority (54.5%) of hospitalized patients are married. Some (35.8%) of them reached the secondary level and some (31.5%) completed college. A great majority (57.6%) of the respondents’ salary was below 5,000 SR. A great majority pay their hospitalization by themselves (60.6%). Mean scores revealed: For facilities, the mean was 4.12, standard deviation (SD) = 0.85. For general services, the mean was = 4.13, SD= 0.77. The physician services scored mean = 4.06, SD= 0.88. The highest level of satisfaction according to mean is nursing services with mean= 4.22, SD= 0.80 and the lowest among the variables is convenience with mean= 4.05, SD= 0.84. The overall level of patient satisfaction with the services they received indicated by the mean is 3.91, SD= 1.1. Conclusion Researchers conclude that patients catered by the private tertiary hospitals in Najran Saudi Arabia are more of males, at middle adulthood, and are married who reached the secondary level and have an income of below 5,000 SR and have no health insurance. The level of satisfaction of patients in the private tertiary hospitals is satisfactory and that nursing service has the highest satisfaction level, which is very satisfactory. Clinical significance: The findings of this study are beneficial to the success of the organization. A patient who is satisfied will spread his experience to other people. A satisfied patient will also equate to return of investment. Meeting satisfaction of patients will also decrease the risk of malpractice lawsuits. Clinical significance The findings of this study are beneficial to the success of the organization. A patient who is satisfied will spread his experience to other people. A satisfied patient will also equate to return of investment. Meeting satisfaction of patients will also decrease the risk of malpractice lawsuits. How to cite this article Llego JH, Al Shirah MO. Patient Satisfaction in Tertiary Private Hospitals in Najran, Kingdom of Saudi Arabia. Int J Res Foundation Hosp Healthc Adm 2017;5(1):42-46.
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Shahrani, Ibrahim Al, Shreyas Tikare, Rafi Ahmad Togoo, Fahad Al Qahtani, Khalid Assiri, and Ahmad Al Meshari. "Patients satisfaction with orthodontic treatment at King Khalid University, College of Dentistry, Saudi Arabia." Bangladesh Journal of Medical Science 14, no. 2 (April 18, 2015): 146–50. http://dx.doi.org/10.3329/bjms.v14i2.17837.
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Introduction: Patient satisfaction is important for ensuring patients adherence in orthodontic treatment. As teaching institutions, dental college clinics must constantly strive to find a balance between satisfying the needs of the patients and ensuring proper training of the students. The objective of the present study was to assess dental patients satisfaction with orthodontic treatment and related services at King Khalid University, College of Dentistry (KKU COD), Saudi Arabia.Materials and methods: A 19 item closed end questionnaire was developed and pretested to assess patients satisfaction with orthodontic care. The questionnaire items were designed under three domains: 1) Reception and work environment, 2) doctor-patient relationship, and 3) treatment expectations and satisfaction. The study sample consisted of all patients consulting the orthodontic clinics during the time frame of the survey and those who were willing to participate.Results: A total of 72 patients completed the survey within the time framework. The mean age of the patients was 21.2±8.06 of which males were 69.5% and Females 30.5%. The highest subscale score was found to be with patients treatment expectations and satisfaction (92.6%) followed by reception and work environment (89.3%) and dentist-patient relationship (82.7%). The overall patients satisfaction for orthodontic services among the patients was found to be 87.1%.Conclusion: There was a high dental patients satisfaction with orthodontic services at COD KKU, Saudi Arabia as a teaching institution. The dentist-relationship was found to be key factor in determining dental patients satisfaction.Bangladesh Journal of Medical Science Vol.14(2) 2015 p.146-150
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Alshammari, Yasmeen, Muthhin Almuthhin, and Alzahra Alarajah. "Patients Satisfaction after Endodontic Treatment in Saudi Arabia." Egyptian Journal of Hospital Medicine 70, no. 5 (January 2018): 791–95. http://dx.doi.org/10.12816/0043984.
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Alharbi, Mohammad F. "An Investigation into Patient Satisfaction from the Healthcare System in Saudi Arabia: Survey and Analysis of the Major Determinants in the Qassim Region." Revista Amazonia Investiga 11, no. 54 (August 30, 2022): 158–68. http://dx.doi.org/10.34069/ai/2022.54.06.15.
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The main aim of this empirical study is to investigate and assess the degree of patient satisfaction in hospitals in the Al-Qassim region of Saudi Arabia and the primary causes that may contribute to satisfaction or dissatisfaction with the healthcare system. Primary data were acquired from a sample consisting of 292 patients in the Kingdom of Saudi Arabia's Al-Qassim region. The level of patient satisfaction with the healthcare system in Al-Qassim region was investigated using a self-administered questionnaire. The main determinants of patient satisfaction in the healthcare system included patient demographics, expectations, perceptions, and experiences. In Al-Qassim region patient experiences and expectations were the most important elements in influencing their satisfaction level. Further, demographics factors have favorable and substantial effects on people's perceptions and behavior regarding their satisfaction level with healthcare services in the Al-Qassim region. This research will aid healthcare administrators, policymakers, paramedical staff, and physicians in identifying the reasons for patient dissatisfaction and considering viable options to improve patient satisfaction levels in the health care system.
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Ali Mostafa, Faten Sami, Ekram M. El-Shabrawy, El Morsy Ahmed El Morsy, and Shaimaa Ahmed Senosy. "Satisfaction to healthcare among elderly; comparison study between Egypt and Saudi Arabia." International Journal Of Community Medicine And Public Health 5, no. 8 (July 23, 2018): 3180. http://dx.doi.org/10.18203/2394-6040.ijcmph20183048.
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Background: In the context of health care services; clinicians use consumer or patient satisfaction assessment to monitor their performance and alter the delivery of care in order to retain and attract customers. Also to determine how they can better meet the needs of patients and, so, improve patient compliance. This study was designed to examine the satisfaction status of elderly patients utilize the selected geriatric health centers in the study in a comparison way between Egypt and Saudi Arabia in order to improve the geriatric health care program in Egypt.Methods: This is a cross-sectional study to assess the geriatric service through assessing the structure, process and geriatric satisfaction from the geriatric health services by an observational checklist and questionnaire. Statistical analysis was done using SPSS version 22 and Spectrum-5 software.Results: Saudi Arabia centers were significantly higher in patients' satisfaction; there were a statistically significant difference between both countries regarding total satisfaction score (p<0.001).Conclusions: The indicators in both countries under the study suggest a growing proportion of older people in the populations. This study has revealed that efforts to improve health care service for older people have not been fully implemented. Many older people still do not satisfy the offered medical service due to several obstacles. Policymakers must invest in the systems that would encourage and facilitate formal care provision, through partnership between the state and civil society for example and through investing in both old age and family support policies.
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Momattin, Hisham, Shokry Arafa, Shahad Momattin, Rayan Rahal, and James Waterson. "Robotic Pharmacy Implementation and Outcomes in Saudi Arabia: A 21-Month Usability Study." JMIR Human Factors 8, no. 3 (September 1, 2021): e28381. http://dx.doi.org/10.2196/28381.
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Background We describe the introduction, use, and evaluation of an automation and integration pharmacy development program in a private facility in Saudi Arabia. The project was specifically undertaken to increase throughput, reduce medication dispensing error rates, improve patient satisfaction, and free up pharmacists’ time to allow for increased face-to-face consultations with patients. Objective We forecasted growth of our outpatient service at 25% per annum over 5- and 10-year horizons and set out to prepare our outpatient pharmacy service to meet this demand. Initial project goals were set as a 50% reduction in the average patient wait time, a 15% increase in patient satisfaction regarding pharmacy wait time and pharmacy services, a 25% increase in pharmacist productivity, and zero dispensing errors. This was expected to be achieved within 10 months of go-live. Realignment of pharmacist activity toward counseling and medication review with patients was a secondary goal, along with the rapid development of a reputation in the served community for patient-centered care. Methods Preimplementation data for patient wait time for dispensing of prescribed medications as a specific measure of patient satisfaction was gathered as part of wider ongoing data collection in this field. Pharmacist activity and productivity in terms of patient interaction time were gathered. Reported and discovered dispensing errors per 1000 prescriptions were also aggregated. All preimplementation data was gathered over an 11-month period. Results From go-live, data were gathered on the above metrics in 1-month increments. At the 10-month point, there had been a 53% reduction in the average wait time, a 20% increase in patient satisfaction regarding pharmacy wait time, with a 22% increase in overall patient satisfaction regarding pharmacy services, and a 33% increase in pharmacist productivity. A zero dispensing error rate was reported. Conclusions The robotic pharmacy solution studied was highly effective, but a robust upstream supply chain is vital to ensure stock levels, particularly when automated filling is planned. The automation solution must also be seamlessly and completely integrated into the facility’s software systems for appointments, medication records, and prescription generation in order to garner its full benefits. Overall patient satisfaction with pharmacy services is strongly influenced by wait time and follow-up studies are required to identify how to use this positive effect and make optimal use of freed-up pharmacist time. The extra time spent by pharmacists with patients and the opportunity for complete overview of the patient’s medication history, which full integration provides, may allow us to address challenging issues such as medication nonadherence. Reduced wait times may also allow for smaller prescription fill volumes, and more frequent outpatient department visits, allowing patients to have increased contact time with pharmacists.
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Aljughaiman, Abdulwahab, Ali Alshammari, Abdullah Althumairi, Abdulaziz Alshammari, Naif Almasoud, and Muhammad Ashraf Nazir. "Patient Satisfaction with Orthodontic Treatment Received in Public and Private Hospitals in Dammam, Saudi Arabia." Open Access Macedonian Journal of Medical Sciences 6, no. 8 (August 19, 2018): 1492–97. http://dx.doi.org/10.3889/oamjms.2018.301.
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BACKGROUND: The demand for orthodontic treatment is on the rise, and there are high patient expectations for improved dentofacial appearance. Patient satisfaction with orthodontic treatment is associated with improving treatment outcomes.OBJECTIVE: To evaluate patient satisfaction with orthodontic treatment received in public and private hospitals.MATERIAL AND METHODS: This cross-sectional study was conducted on a calculated sample of patients who received orthodontic treatment in public and private hospitals in Dammam, Saudi Arabia. A validated questionnaire (five-point Likert scale) was used to assess patient satisfaction with orthodontic treatment.RESULTS: A total of 229 out of 243 patients completed the survey (response rate = 94.2%). The mean age of the participants was 22.69 ± 6.34 years. More females (65.5%) than males (34.5%) participated in the study. The participants gave the highest satisfaction score to the doctor-patient relationship (mean score 4.33). This was followed by dentofacial improvement (mean score 4.23), dental functions (mean score 4.20), and psychosocial improvement (mean score 3.94). The participants provided significantly more positive perspective about doctor-patient relationship in public than private hospitals (P = 0.014). The patients treated in private hospitals were more satisfied with dental functions domain than those who received treatment in public hospitals (P = 0.023). The patients treated by public orthodontists were significantly more satisfied with other domains (situational aspect and residual category) than by the private orthodontists.CONCLUSION: The doctor-patient relationship was the most important factor in satisfaction with orthodontic treatment. Overall, patients treated in public hospitals were more satisfied with orthodontic treatment than those in private hospitals.
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Aldosari, Mohammad, Waad Alrahmah, Fadila Al Hammad, Rahaf Alhmadi, Shahzeb Ansari, and Khames Alzahrani. "Patient Experience and Satisfaction of Orthodontic Retention after Treatment in Saudi Arabia." International Journal of Innovative Research in Medical Science 6, no. 09 (September 2, 2021): 512–18. http://dx.doi.org/10.23958/ijirms/vol06-i09/1189.
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Background: Orthodontics treatment aimed to make patient satisfied about treatment result starting from appearance to the function. Orthodontic retention is consider as important stage to stabilize the result of orthodontic treatment and avoid relapse that caused by normal age changes. Methods: A cross-sectional study performed through patient questionnaires. A total of 450 patients were included in the study. The questionnaire included 19 questions. The questionnaire consisted of question about socio-demographic status of the respondents such as age, gender, also included question about the type of retainer fixed or removable retainers that were used, duration of wearing retainer and Retention protocol. Result: In our study majority of the participants were females (87.3%), and 55.3% belonged to the 20-25 years age group. The fixed orthodontic related history showed 59.8% had undergone the treatment for 1 to 3 years and 31.6% of the participants reported that they had removed the fixed braces for more than five years. Among these participants, 89.5% (n=34) reported that the fascia (space) closed between the upper frontal teeth after Frenectomy, and 65.8% (n=25) agreed that spaced between the two upper front teeth still closed after removing the retainer. Conclusion: The study findings showed that the majority of the participants were aware of the frequency and duration of wearing retainers but didn't completely adhere to the instructions given by the orthodontists and/or dentists. The major reason for not using retainers was difficulty in speaking or uncomfortableness.
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Al doghaither, A. H. "Inpatient satisfaction with physician services at King Khalid University Hospital, Riyadh, Saudi Arabia." Eastern Mediterranean Health Journal 10, no. 3 (May 13, 2004): 358–64. http://dx.doi.org/10.26719/2004.10.3.358.
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The satisfaction of 400 inpatients with physician services at King Khalid University Hospital, Riyadh was evaluated. Patient characteristics and ward of admission were collected and a questionnaire based on the st and ardized Likert scale was used. The highest mean satisfaction score was for admission and the lowest for communication. Among service items, the highest mean score was for physicians enquiring about patient conditions and opinions when planning care and the lowest for physicians asking for opinions about care quality and problems. Female and less educated patients were more satisfied with their care than male and educated patients. Male surgical and medical ward patients were the most dissatisfied with physicians’services. These findings offer hospital management information about shortcomings requiring remedial intervention
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Al-Shibani, Nouf, Nawaf Labban, Fahad Ali Alshehri, Reem Al-Kattan, Hanan Al-Otaibi, Sara Alfadda, and Sahar Faisal Albarakati. "Influence of Occupational Factors on the Job Satisfaction Among Licensed Periodontist in Kingdom of Saudi Arabia: A Cross-Sectional Study." Journal of Advanced Oral Research 11, no. 1 (January 22, 2020): 16–22. http://dx.doi.org/10.1177/2320206819890453.
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Aim: To evaluate the overall job satisfaction among periodontists, highlighting the significance of intrinsic and extrinsic factors and their satisfaction level with patients, facilities, and workplace when working in the Kingdom of Saudi Arabia. Materials and Methods: An interview-type questionnaire-based cross-sectional study was formulated and consisted of total 38 questions in 8 domains. Contact details of registered periodontists were taken and a weblink containing details of the questionnaire using the tool SurveyMonkey was sent to periodontist from the office of Saudi Dental Society. A single investigator was done to minimize bias evaluated with all the responses. Statistical Package for the Social Sciences software version 21 (SPSS Inc., Chicago, IL, USA) was used for tabulation of descriptive analysis. Standard deviation, percentages and means were calculated. Results: Out of the total 75 emails sent to the periodontists, 65 (86%) responses were received. 63 (96.9%) of the respondents were Saudi nationals, whereas the rest 2 (3.1%) were non‑Saudis. 40 (61.5%) respondents were males, whereas 25 (38.5%) were females. Majority of the respondents were dentists 43 (66.2%). 32.3% reported better professional growth as the main reason for choosing periodontal profession. However, a vast majority of the respondents, 56.9% stated that working as a periodontist was their first choice. 49.3% of the respondents affirmed that they were pleased with the working environment as it was conductive and professional. Approximately, 73.9% of the periodontist were of the view that they had good relations with their patients. Conclusion: Job satisfaction among periodontists working in the Kingdom of Saudi Arabia was adequate as majority of them displayed a positive attitude toward working environment, their profession, peers, and intrinsic and extrinsic factors related to periodontal profession. Clinical Significance: Job satisfaction plays a vital role in delivering standard quality health care. Dissatisfaction in job may lead to stress, anxiety, and/or depression leading to compromised health care facilities and patient satisfaction.
Dissertations / Theses on the topic "Patient satisfaction Saudi Arabia"
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Alayyash, Maha. "Three-party medical consultations in Saudi Arabia : a mixed-methods study." Thesis, University of Edinburgh, 2016. http://hdl.handle.net/1842/25977.
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One of the cultural traditions in Saudi Arabia is that the Saudi female patient has to be accompanied by a third-party on her medical visits, thus giving rise to consultations between three parties. By third-party, I mean a chaperone or a family member who can be a patient’s spouse, parent, adult child, sibling, or relative. This person shares responsibility for the patient’s health and the patient relies on them to support them generally with assistance in terms of their health care needs and especially for medical visits. In this research, I focus on the presence of a third party in medical consultations with reference to patient satisfaction, how patients perceive the role of their chaperones during the medical visit and the nature of three-party medical interactions. To investigate these aspects, a convergent parallel mixed method design was used in order to develop a better understanding of doctor-patient-three party interactions, as no mixed method study has been conducted on these issues in medical consultations in Saudi Arabia. Hence, this study addresses this gap in literature by focusing on the interaction between the Saudi female patients, their male physicians and their chaperones. I have concentrated on the Saudi female patients (from different age groups, i.e. 19-75) for religious and cultural reasons. Therefore, the overall aim of this thesis is to understand the phenomenon of three-party consultations in Saudi Arabia through a variety of aspects including patient satisfaction, patients’ perceptions, and what actually happens in three-party medical interactions (e.g., alignment and epistemic asymmetry). The data for this study included quantitative (i.e. questionnaires) and qualitative (i.e. four open-ended questions and observational and audio-recorded) data collected in one phase from 20 clinics in 3 hospitals in Jeddah in Saudi Arabia (two private and one governmental). A total of 117 female patients along with their chaperones were recruited. Statistical analysis of the questionnaire ratings showed that only patient’s education has a positive effect on patient satisfaction with chaperone involvement. Findings from thematic analysis of the open-ended questions data revealed that patients described three supportive roles of the chaperones, namely emotional, informational and logistical support. The patients’ perceptions regarding their chaperones’ supportive roles are re-evaluated in a real-life context by observing the chaperone’s facilitative role in three-party consultations. Therefore, conversation analysis of the audio-recorded data showed three main patterns of alignment: (1) doctor-patient, (2) chaperone-patient (and patient-chaperone), and (3) chaperone-doctor (and chaperone-patient) alignments. All these actions indicate that the participants were collaboratively involved in the positive interaction and this enhanced patient participation. However, in analysing three exceptional cases from the Chemotherapy and Haematology clinics, it was found that the presence of a chaperone dominates as well as complicates doctor-patient interaction and thus can significantly override or ostracise the patient who does not know her illness. For example, by using the Conversation Analysis approach, various epistemic resources used by the interlocutors (i.e. the oncologist and chaperones) are displayed by which the patient’s epistemic primacy is usurped and her epistemic access is controlled in terms of participation and the amount of information given. In comparing the mixed methods used in this study, congruent and discrepant results are found between the quantitative and qualitative data. In terms of congruent results, overall, the findings of this study concurred on the importance of having a supportive chaperone during a female patient’s medical appointment. Chaperones’ supportive roles appear to differently influence female patients’ symptoms, diagnosis or treatment plan. Chaperones in the current study have provided a useful contribution to the doctor-patient interactions. However, in terms of discrepancy, findings yielded by the conversation analysis (in Chapters 6 and 7) showed a discrepancy between what patients reported (see Chapter 5) about their chaperones’ supportive roles and what their chaperones did in the consultation. For example, the thematic analysis of the open-ended questions found that both genders were equally likely to be active in speaking for the patient. However, the conversation analysis of observational data adds and clarifies to what patients reported about their chaperones speaking on their behalf. The conversation analysis has given a good picture of the chaperone’s supportive role during medical visits in orienting towards patients as being the actual owners of their bodies and illness (see Chapter 6). Therefore, patients were given the chance to present their problem. Chaperones, in working collaboratively with patients and physicians, support the patient and facilitate the physician’s understanding. However, in only two exceptional cases (see Chapter 7) of actual medical interactions, the chaperone acts as a surrogate patient and restricts the patient’s own knowledge of their illness. Therefore, the current study contributes to three important areas, namely: (1) the literature of three-party interactions, (2) three-party interactions in Saudi Arabia, and (3) clinical practices in Saudi Arabia.
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Banaser, Manal S. "Patient satisfaction in oncology ward settings in Saudi Arabia : a mixed methods study." Thesis, University of Stirling, 2016. http://hdl.handle.net/1893/23848.
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Background: Since the 1980s, Saudi Arabia’s socio economic transformation has led to vast social development. As a result there has been increased adoption of behaviours such as smoking and sedentary life styles, which pose a risk to health. It is anticipated that cancer incidence will double over the next two decades and it is thus vital that high quality of care is provided to meet the growing health care demands. Moreover, it is important that patients are satisfied with their care provision. This thesis begins with a narrative synthesis of the existing literature about patient satisfaction in the Saudi context and beyond. An evaluation of the key concepts for understanding patient satisfaction illuminated the lack of evidence about the assessment of patient satisfaction including specific key domains of the structure and process of care. This evaluation also indicated the need to further investigate the Saudi patient perspectives in oncology hospital setting. The aim of my study was to examine the extent to which clinical effectiveness impacts upon patient satisfaction in oncology ward settings in the Kingdom of Saudi Arabia (KSA). Methods: A sequential explanatory mixed methods design was employed. The Donabedian quality framework (1980) and Patient experience model (Reimann and Strech 2010) were used to assess patient satisfaction with quality of care provided. A quantitative phase was followed by a qualitative phase. In the first phase, the European Organisation for Research and Treatment of Cancer (EORTC) IN-PATSAT32 validated questionnaire was used to collect data from 100 adult oncology inpatients at a Cancer Centre in Riyadh. The second qualitative phase involved semi-structured telephone and face to face interviews with 22 adult oncology inpatients who previously answered the questionnaire. Synthesis occurred at the intersection of quantitative Phase 1 and qualitative Phase 2 data. The qualitative Phase 2 thus further explored the satisfaction scores of quantitative Phase1 to deepen the understanding of patient satisfaction in oncology ward settings in KSA. Findings: The main findings were that patient satisfaction levels are influenced by the clinical effectiveness of doctors and nurses, accessibility to health care and socio-demographic factors. Specifically, the interpersonal aspects of care were deemed core to patient experiences in oncology ward settings in KSA. It emerged that doctor-patient relationships, nurse shortages and language barriers are particular areas where changes could be made to improve care, thereby enhancing patient satisfaction. These findings contribute important new insights into the interpersonal aspects of care in the light of the underlying social and cultural contextual factors that influence patient satisfaction in the KSA. Conclusion: This study has provided new evidence supporting the need for stronger interpersonal relations and a more patient-centred approach in the oncology health system in KSA. In particular, the influential role of cultural issues in influencing patient satisfaction in oncology ward settings was apparent. Evidence provided by this research will make a substantial contribution to policy makers and hospital management teams in the KSA wanting to improve patient satisfaction in oncology wards and in other health care settings.
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Algamdi, S. J. "Older patients' satisfaction with home health care services in Al-Baha Region, Saudi Arabia." Thesis, University of Salford, 2016. http://usir.salford.ac.uk/40219/.
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In this study, I have presented the background of the current health services supported by the Saudi government and how these services work. Older patients’ satisfaction and home health care are discussed, ageing population as well. Also, the theory of patient-centered care which is used in the Ministry of Health in Saudi Arabia is presented and reviewed in this thesis. To answer the research questions, hypothesis and meet the objectives, two main methods were used for this study, employing a cross-sectional survey and subsequent qualitative interviews. It included three major aspects regarding the pertaining topic of research, i.e. ageing, patients’ satisfaction and home health care. These three areas are explored in consideration with educational level, gender and marital status of the employed participants. The Home Care Patient Satisfaction Instrument - Revised (HCCSI-R) was used. For this questionnaire, a response rate of 87% participants (n=410) was achieved. The findings of the quantitative part of this study showed that there is high contentment amongst patients about the Home Health Care (HHC) services being provided in Al-Baha region, Saudi Arabia. This is indicated in the findings, which reveal that 99.3% of respondents would recommend the service to other older people; while a mere 0.7% of people would not. The next part of this study has presented the in-depth qualitative interviews and analyzed the results using the content analysis which revealed several overarching themes related to providers’ perceptions of home health services. These topics reflect the common experiences of the group such as the Perceptions of HHC services as providing comprehensive medical care which serves to provide the effective care, reduce the burden on hospitals for the chronically ill, minimize the period of stay for patients, reduce rates of infection, improve psychological health of patients, and maintain patient dignity. In the end, keeping in view the variabilities of customs and religious conventions, recommendations are made to enhance the quality of services. Through the discussion with service providers and leaders in the Ministry of Health, it has been proposed pre-emptive action to improve the existing home health care services along with recommendations to further strengthen these services in the latter part of this study. With these findings, this study has recommended that Patients should be treated in compliance with their respective cultural arrangement to maintain their comfort level , also do further future research in this field to discuss any changes or developments or (opposite) in the services provided to patients, considering how much has been addressing the problems relating to the consent of the patients under the complicated environment such as Al Baha region with taking account that the culture is a central issues in this thesis and it could be an issue for similar researches globally. I believe that, this study is the newest and I am the first researcher on this topic until now in the Saudi context.
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Mahrous, Mohamed Saad. "Does a systematic approach to quality improvement in hospitals Accident and Emergency increase patient satisfaction more than management exhortation : a case-study from Saudi Arabia." Thesis, University of Liverpool, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.423963.
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Zainy, Zainy M. Ali. "Primary care health centres : exploring the interface between patients' overall satisfaction with the primary health care environment, environmental factors, and non-environmental factors: case study Arriyadah City, Saudi Arabia." Thesis, University of Strathclyde, 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.287913.
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Aloudah, Nouf Mohammad. "Oral hypoglycaemic medication adherence in Saudi Arabia." Thesis, University of Aberdeen, 2016. http://digitool.abdn.ac.uk:80/webclient/DeliveryManager?pid=231048.
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Diabetes has been labelled as one of the largest crises in the twenty-first century. Saudi Arabia is one of the top 10 countries for prevalence of diabetes and one in five people has the condition. Medication adherence assessment is vital to help clinicians reach therapy outcomes and identify gaps in patient management. The aim of this PhD was to explore oral hypoglycaemic medication (OHM) adherence in patients with Type 2 diabetes patients in Saudi Arabia and to identify factors associated with OHM adherence. The aim was addressed by: 1) Conducting a systematic review to identify which tools could be used to measure adherence to OHM as well as to quantify adherence levels across different countries; 2) Undertaking a cross-sectional study to quantify the prevalence of adherence to OHM in a group of patients in Saudi Arabia using a validated measure of adherence. An interview study on a subset of these patients then explored in detail Type 2 diabetic patients' beliefs and attitudes towards their OHM regimen, including factors which helped or hindered their medication taking behaviour. The systematic review included 37 studies. It showed that the level of OHM adherence varied widely across all measures: 36% to 95% when dispensing records were used, 37% to 98% with self-report, and 17% to 97% with pill counts. The term 'adherence' was most commonly used. There was no identified studies assessing OHM adherence in Saudi Arabia. The cross-sectional study showed that the level of OHM adherence was 40%, Lower adherence was associated with patients of younger age (OR, 1.084; 95% CI, 1.056-1.112), individual taking a higher number of non-OHM (OR, 0.848; 95% CI, 0.728-0.986) and having a higher HbA1c level (OR, 0.808; 95% CI, 0.691-0.943). The interview study identified several factors affecting OHM adherence using a validated theoretical framework. Facilitators of OHM adherence were OHM scheduling, knowledge about OHM, knowledge on other relevant behaviours such as diet and physical activity, knowing how to take OHM appropriately and how to manage hypoglycaemia. In addition, OHM adherence was facilitated by beliefs of preventing diabetic complications, avoiding insulin injections, achieving an improved quality of life, accepting diabetes, being optimistic about the future, and having high self-confidence. Conversely, barriers to OHM adherence were forgetfulness, cognitive overload, lack of knowledge of sexual health implications of OHM, and knowledge of OHM side effects or drug-drug interactions. Furthermore, side effects of OHM such as weight gain or hypoglycaemia, knowing how to measure blood sugar, feeling no symptoms, and having many medications to take were additional barriers to OHM adherence. The MASA study also showed that there are several social- and physical-related factors affecting OHM adherence such as the patient-physician relationship and perceived family support. The work in this PhD suggests that targeting suboptimal OHM adherence behaviour needs to be done in a comprehensive manner. The key benefit is to provide future researchers with a comprehensive range of factors that can be targeted when defining targets for an intervention(s). Further systematic intervention development and testing is required to choose and prioritise the most promising interventions to improve OHM adherence.
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Aldajani, Mouhamad. "Electronic patient record security policy in Saudi Arabia National Health Service." Thesis, De Montfort University, 2012. http://hdl.handle.net/2086/6016.
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Saudi Arabia is in the process of implementing Electronic Patient Records (EPR) throughout its National Health services. One of the key challenges during the adoption process is the security of EPR. This thesis investigates the current state of EPR security in Saudi Arabia’s National Health Services (SA NHS) both from a policy perspective and with regard to its implementation in SA NHS’s information systems. To facilitate the analysis of EPR security, an EPR model has been developed that captures the information that is stored as part of the electronic record system in conjunction with stated security requirements. This model is used in the analysis of policy consistency and to validate operational reality against stated policies at various levels within the SA NHS. The model is based on a comprehensive literature survey and structured interviews which established the current state of practice with respect to EPRs in a representative Saudi Arabian hospital. The key contribution of this research is the development and evaluation of a structured and model-based analysis approach to EPR security at the early adoption stage in SA, based on types of information present in EPRs and the needs of the users of EPRs. The key findings show that the SA EPR adoption process is currently proceeding without serious consideration for security policy to protect EPR and a lack of awareness amongst hospital staff.
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Alonazi, Mamdooh Shrier. "An evaluation of a patient safety culture tool in Saudi Arabia." Thesis, University of Sheffield, 2011. http://etheses.whiterose.ac.uk/14990/.
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Background Safety culture is considered to be an essential element of patient safety. Several tools are available to assess patient safety culture in hospitals. One of the most common methods of assessing safety culture is the use of safety climate questionnaires. Research question Is there an existing patient safety culture measure that can be demonstrated to be a valid and reliable tool for use with the workforce in hospitals in Saudi Arabia? Aim and objectives This study aims to identify whether there is an existing English language tool that would be suitable for assessing patient safety culture in Saudi context. The objectives of the study are: 1. To select an appropriate questionnaire to assess hospital patient safety culture. 2. To evaluate the face validity of the selected patient safety climate questionnaire. 3. To assess the psychometric properties of the selected patient safety climate questionnaire in hospitals in Saudi Arabia. 4. To develop the most appropriate measure for assessing patient safety culture for use in hospitals in Saudi Arabia. Methods Qualitative methods were used to evaluate face validity (n=12 hospital staft). Quantitative methods were used to assess psychometric properties (n=862 doctors and nurses in three hospitals in Saudi Arabia). Findings Evaluation of face validity identified a need for minor changes to the Hospital Survey on Patient Safety Culture (HSOPSC) questionnaire wording before it was used to collect data for psychometric assessment. The results of Confirmatory Factor Analysis (CF A) and reliability analysis showed an unsatisfactory fit for the factor structure of the original HSOPSC questionnaire to the Saudi data. Exploratory Factor Analysis (EF A) was used on one half of the Saudi dataset to produce an optimal model(s). This was followed by CFA of the resulting measurement model on the second (validation) half of the data to test the fit of the resulting optimal factor structure. The result of EF A showed that eight factors (23 safety climate items) is the optimal model to the Saudi data. I All factors consisted of two to four items. The items loading were between 0.43 and 0.97. The result of CF A confirmed the eight factors solution (CF A=O.94, RMSEA=0.045, SRMR=O.040, TLI=O.97). The results of EFA, CFA, correlation and reliability analysis (Cronbach's alpha) showed that the optimal model for the Saudi data consists of eight patient safety culture dimensions (23 safety climate items). Conclusion This is one of very few studies to provide an assessment of an American patient safety culture tool using data from Saudi Arabia. The results indicate the importance of appropriate validation of patient safety climate questionnaires prior to applying them to populations outside contexts in which they were developed. The validated Saudi English language version of the HSOPSC questionnaire is an appropriate patient safety climate questionnaire to assess patient safety culture in Saudi hospitals.
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Almotiri, Naif. "Teleconsultation perspective for cardiovascular patients in Saudi Arabia." Thesis, Brunel University, 2012. http://bura.brunel.ac.uk/handle/2438/7343.
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This research of teleconsultation services aims to improve the quality of diagnosis and treatment for rural cardiovascular patients through utilizing distant medical expertise. Equitable access to expert healthcare as well as improved medical management for these patients can assist in modifying cardiovascular disease (CVD) risk and reduce morbidity and mortality in Saudi Arabia. The objectives were to design and develop a new care pathway for cardiovascular disease patients by utilizing teleconsultation technology, investigate factors and issues that might act as barriers to its adoption, and then evaluate the impact of this model on the stakeholders. A small scale pilot project was used to determine the issues of technology, processes and human resources required to deliver an effective service with the context of the research setting. Four primary healthcare centres, two regional hospitals, fifteen patients and sixty other participant stakeholders were included in this study. An approach using (PCP) patient care pathways was used to introduce the teleconsultation technology and integrate it within the healthcare delivery system. Compared to the traditional PCP, the modified PCP utilising teleconsultation technology improved the quality of healthcare through: Improved access to medical care and quality of diagnosis by obtaining the expertise of a distant specialist. More efficient medical evaluation and management. Enhanced role of primary healthcare centres and participating hospitals by providing all levels of health services for patients. Evidence-based referral (reduced waiting time, reduced burden on outpatient clinics). The telconsultation adoption barriers included: Inadequacy of finance Limited infrastructure Legal and regularity difficulties. Organization issues. Literacy on technology. This study recommends the following for telemedicine implementation in the country: Promote perception and readiness for ICT services with the healthcare community. Enhance structural readiness including appropriate infrastructure and adequate funding, human resources and equipment. Proactive policies to encourage growth of the telecommunication sector and to address concerns regarding privacy and security.
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Al-Fahhad, Abdulrahman. "Non-Saudi employees' job satisfaction and dissatisfaction in a private organization in Saudi Arabia." Thesis, University of Hull, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.419749.
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Introduction - In the recent years, job satisfaction and/or dissatisfaction have been the major concern of the public as well as the private sector in Saudi Arabia. In the public, unlike in the private sector, more emphasis has been placed on improving services excellency and promoting more on market research, promotion of business, generation of higher profits and sustenance of organizational growth. Purpose - Firstly, to determine the factors that contributes to employees' job satisfaction or dissatisfaction and the association (if any) between jobs related stress and employees' job satisfaction or dissatisfaction. Secondly, to determine the levels of jobs satisfaction or dissatisfaction among non-Saudi employees in the Twaik Medical Company (TMC) in Riyadh, Saudi Arabia. MethodlDesign - Ten Ministry of Health (MOH) hospitals took part in this study. Subjects were non-Saudi employees (phYSicians, nurses, engineers, technicians and labourers) working under the sponsorship of TMC. A random sample of 524 employees was obtained from a list of 2,250 active non-Saudi TMC employees (males and female). The selection criteria were: all non-Saudi employees accept those who were on vacation. The data was collected using Minnesota Satisfaction Survey Questionnaire (1967). The survey questionnaire (instrument) consisted of 56 items. Nine items were modified to match with the Saudi environment. The items were pre-coded on a 4-point scale as follows: 1 ='very dissatisfied,' 2='dissatisfied,' 3=satisfied,' and 4='very satisfied.' The questionnaire was pre-tested before being distributed to the respondents. 525 questionnaires were distributed. A total of 452 responses were received. Of these, 52 (11.5%) questionnaires were not fully completed; they were excluded from the analysis. The final sample foe a usable response rate of 88.5 percent (n=400) of the non- Saudi employees was achieved. The average age of the sample was 38.31, which is in the range of '29 -39" age group of the total sample. Data Analysis - The Statistical Package for Social Sciences (SPSS) computer program was used to analyze the data. The reliability of the study was consistent, with values of Alpha above .80. The frequency distributions and two by two (2x2) tables were used for descriptive and analytical purposes. Multiple regression and one-way analysis of variance (ANOVA) were applied for all and selected variables. Further, the Pearson Correlation Coefficient was instituted to determine the association between males and females' levels of job satisfaction and whether this association is significant or otherwise. Result - The results show that there is significant positive relationship between gender, levels of education and employee's job satisfaction (p = .05) for both males and female. Also, the results indicate that there are several factors that have significant influence on employees' job satisfaction or dissatisfaction. For example, the 'amount of salary,' 'top management,' and company's administrative policies are positively correlated to employee's job satisfaction (p = .005, P = .000 and p = .05) so as 'social activities' (p = .032). The work-related stress variables show that 'the inability to control anger,' relationship with subordinate' and 'unclear objectives' have positive association with employee's job satisfaction (p = .005, P = .03 and p = .023). Also, in Saudi Arabia, being female and number of years worked in the company is positively related with employee's job satisfaction (p= .05) especially on younger employees. These results are comparable with the results reported by Sokoyo (2000), Bhuian, AI Shammari and Jefri (1996), Bhuian and Manguc (2002). It proves that a survey is reliable method to determine employees' job satisfaction or dissatisfaction. Conclusion - This study has provided insights into the factors perceived as contributing to employees' job satisfaction or dissatisfaction in a private sector company. Therefore, further researches need to be conducted to understand the dynamics of non-Saudi employees in the Saudi private sector fully. Also, the TMC managers need to pursue strategies that would increase non-Saudi employees' commitment to work and increase their job satisfaction
Books on the topic "Patient satisfaction Saudi Arabia"
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User satisfaction in a government library: A case study of the Ministry of Foreign Affairs in Saudi Arabia. Ann Arbor, Mich: University Microfilms International, 1991.
Find full textBook chapters on the topic "Patient satisfaction Saudi Arabia"
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Almagooshi, Sulaf, Mona Hakami, Maha Alsayyari, Wafa Alrajhi, and Sarah Alkoblan. "An Assisted Living Home for Alzheimer’s Patient in Saudi Arabia, A Prototype." In Communications in Computer and Information Science, 375–80. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-21383-5_63.
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Traverso, Carlo E., K. F. Tomey, and R. Fatani. "Octopus visual field examination in Saudi Arabia: an assessment of patient performance." In Seventh International Visual Field Symposium, Amsterdam, September 1986, 569–74. Dordrecht: Springer Netherlands, 1987. http://dx.doi.org/10.1007/978-94-009-3325-5_72.
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Ghaban, Wad. "Can Games and Gamification Improve Online Learners’ Outcomes and Satisfaction on the Madrasati Platform in Saudi Arabia?" In HCI in Games: Serious and Immersive Games, 189–200. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-77414-1_14.
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Almesalm, Saad, May Alfowzan, and Hadeel Alajouri. "A Healthy Smartphone Application to Enhance Patient Services in Saudi Arabia in a Human Centered Design Approach." In Advances in Intelligent Systems and Computing, 116–27. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-19135-1_12.
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Hoda, Najmul, Naim Ahmad, and Md Rashid Mahmood. "Students’ Satisfaction with Technology-Assisted Learning: An Empirical Analysis of Female University Students in Saudi Arabia Using Telecourse Evaluation Questionnaire." In Lecture Notes in Networks and Systems, 479–86. Singapore: Springer Singapore, 2022. http://dx.doi.org/10.1007/978-981-16-8512-5_51.
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Aldabbas, Hamza, Mai Abu Baqar, Mohannad Aldayel, and Mohammad Alshehri. "Satisfaction Levels with E-Government Services in Saudi Arabia." In Advances in Electronic Government, Digital Divide, and Regional Development, 291–310. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-4090-0.ch013.
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The recent revolution in technology has encouraged governments throughout the world to change their approaches to providing services to their citizens. Accordingly, some countries have set up e-government portals as one such approach to deliver services efficiently, economically, and promptly. The synergy of information with communication technology has the potential to make e-government a major advance; some citizens, however, are not satisfied with e-services introduced in several countries due to factors including lack of computer skills, limited availability of the Internet, and less than total coverage of necessary infrastructure. Effective E-government has several immediate benefits: 1) to lessen the need of travelling to and queuing in the various government departments; and 2) to combine access to different departments together in one government portal. A case study might be the e-government developments in Saudi Arabia, where, in the last few years, huge amounts of money have been expended to establish e-government service. In this context, the question arises whether the expenditure has been worthwhile. In the current research, the satisfaction levels with these services were surveyed among a set of users in order to determine drawback to using the system or any obstacles to access. Objectives were established in order to achieve the aims, and research questions devised to examine the usage of e-government and the service’s usability, as well as to identify the barriers and factors that can affect the use of e-government. The relationship between these barriers and overall satisfaction levels with respect to e-government projects is also analyzed.
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Alahmari, Ayshah, and Lydia Kyei-Blankson. "Comparing Teacher Experiences Using a Learning Management System in K-12 Schools in Saudi Arabia." In Handbook of Research on Pedagogical Models for Next-Generation Teaching and Learning, 345–60. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-3873-8.ch019.
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Since the school year of 2014-2015, the learning management system, Classera, has been implemented in many K-12 schools in Saudi Arabia with the aim of improving teaching and learning. In this study, an online survey was used to collect data to explore Saudi Arabia private and public school teacher differences in experiences with the use of Classera, and their satisfaction levels, perceived benefits, and perceived challenges in using Classera. The findings from this study have implications for the further implementation and adoption of Classera in the educational system in Saudi Arabia.
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"Students’ Satisfaction with e-Learning in Saudi Higher Education during the COVID-19 Outbreak." In Teaching in the Pandemic Era in Saudi Arabia, 154–67. BRILL, 2022. http://dx.doi.org/10.1163/9789004521674_010.
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Muzafar, Saira, and N. Z. Jhanjhi. "Success Stories of ICT Implementation in Saudi Arabia." In Advances in Electronic Government, Digital Divide, and Regional Development, 151–63. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-1851-9.ch008.
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Information and communication technology (ICT) has a great role in the development, growth, and economy of the country. ICT refers to any system, device, or product that can store, manipulate, and receive and transmit digital data effectively. ICT brings clear differences in the economy of countries wherever it is successfully implemented. It becomes a reason of timely, accurate, and efficient operations and becomes a source of user satisfaction by providing them fast, better, easy service around the clock. As timely access of information and communication plays a vital role in the success of any organization either public or private, many developed countries are already competing in digitalization. It is not only convenience, but it is the prime ingredient of good governance and an indispensable part of modern life. This chapter discusses the successful implementation of ICT infrastructures in the context of good governance and builds a vibrant society, the main agenda of Vision 2030 of KSA.
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Dawood, Aisha Mohammad, and Khulud Sulaiman Alkadi. "Evaluating Usability of Telehealth Sehhaty Application Used in Saudi Arabia During Covid-19." In Studies in Health Technology and Informatics. IOS Press, 2022. http://dx.doi.org/10.3233/shti220718.
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Telehealth services were made available in the Kingdom of Saudi Arabia through a number of different mobile applications, one of which is the Sehhaty application. Studies are needed to evaluate how consumers are perceiving these services, during the COVID-19 pandemic. This study aims to measure consumers’ satisfaction with telehealth services provided by the Sehhaty application and to compare the results to other countries using similar telehealth services. The telehealth usability questionnaire (TUQ) tool was used to construct an online survey to gather consumers’ usability assessment and measure satisfaction. The study provides strong evidence that Sehhaty application has a high acceptance rate among users with 76.36% overall satisfaction. Although, 44.34% of participants liked using Sehhaty application, a total of 68.87% participants prefers in-person visits. As a result, more studies need to be conducted to identify factors affecting satisfaction levels for Sehhaty telehealth solutions by the public.
Conference papers on the topic "Patient satisfaction Saudi Arabia"
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Alghamdi, Amaney, A. Aljudaie Atheer, S. Alanzil Maryam, A. Alghamdi Amaney, M. Alanzi Amnah, H. Alsughier Futoon, A. Alamril Amal, Althibaiti Alaa, and Alfarhan Ali. "46 Patient satisfaction with the care provided in the emergency department at a care center in saudi arabia." In Patient Safety Forum 2019, Conference Proceedings, Kingdom of Saudi Arabia, Ministry of National Guard Health Affairs. British Medical Journal Publishing Group, 2019. http://dx.doi.org/10.1136/bmjoq-2019-psf.46.
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"Job Satisfaction among Elementary Teachers in Saudi Arabia." In June 14-15, 2018 Cebu (Philippines). Emirates Research Publishing, 2018. http://dx.doi.org/10.17758/erpub1.ea06181008.
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Algarni, Fahad, Yen Cheung, and Vincent Lee. "An empirical study of eMarketplaces customers' satisfaction: Evidence from Saudi Arabia." In 2013 10th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2013. http://dx.doi.org/10.1109/icsssm.2013.6602511.
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Alghamdi, Ahlam. "Faculty Members' Workplace Satisfaction and Productivity in Saudi Arabia: An Explanatory Sequential Mixed-Methods Study." In 2019 AERA Annual Meeting. Washington DC: AERA, 2019. http://dx.doi.org/10.3102/1436369.
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Kattan, Suhayb. "Measuring Teacher Job Satisfaction in Saudi Arabia With the Teaching and Learning International Survey 2018." In 2022 AERA Annual Meeting. Washington DC: AERA, 2022. http://dx.doi.org/10.3102/1888408.
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Hamoud, Yousef Arar, Abdullah Abdulkhaleq, Abdulhamid Ayman Ayoub, Ahmed Almalki, Turki Alsulami, and Faris Bukhari. "67 The prevalence of occupational injuries among saudi red crescent pre-hospital care providers in jeddah, saudi arabia, 2018." In Patient Safety Forum 2019, Conference Proceedings, Kingdom of Saudi Arabia, Ministry of National Guard Health Affairs. British Medical Journal Publishing Group, 2019. http://dx.doi.org/10.1136/bmjoq-2019-psf.67.
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AlGhamdi, Mohammed A. "Applying innovative ehealth to improve patient experience within healthcare organizations in the Kingdom of Saudi Arabia." In 2015 17th International Conference on E-health Networking, Application & Services (HealthCom). IEEE, 2015. http://dx.doi.org/10.1109/healthcom.2015.7454523.
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Alanazi, A., A. Albarrak, A. Alanazi, and R. Muawad. "5PSQ-184 Knowledge and attitude assessment of pharmacists toward telepharmacy in Riyadh City, Saudi Arabia." In 25th Anniversary EAHP Congress, Hospital Pharmacy 5.0 – the future of patient care, 23–28 March 2021. British Medical Journal Publishing Group, 2021. http://dx.doi.org/10.1136/ejhpharm-2021-eahpconf.303.
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Alghamdi, Bushra, Rawan Hanain, Marwah Alshatri, Haneen Alshehri, Shaza Alsharif, and Khalid Alshamrani. "16 Patient-based retrospective dose audit for common radiographic examinations." In Patient Safety Forum 2019, Conference Proceedings, Kingdom of Saudi Arabia, Ministry of National Guard Health Affairs. British Medical Journal Publishing Group, 2019. http://dx.doi.org/10.1136/bmjoq-2019-psf.16.
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Amer, Samar A., and Sami I. Almudarra. "Assessment of Drug Use Pattern among Hajj Pilgrims Saudi Arabia, 1439h (2018)." In 2nd International Conference on Public Health and Well-being. iConferences (Pvt) Ltd, 2022. http://dx.doi.org/10.32789/publichealth.2021.1009.
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Hajj pilgrimage is the biggest and longest mass gathering, thus increasing the risk of communicable and non-communicable diseases, so this study aimed to promote rational drug use and optimum provision of drugs among Hajj 1439 Pilgrims through the following objectives: To determine the prevalence and the context of the drug's use and to assess the drug use patterns among pilgrims. METHODS: A cross-sectional study was carried out on randomly selected 785 Hajj Pilgrims, stratified according to their countries before their retrial in King Abdul Aziz Airport in Jeddah: The studied pilgrims were 52.4 % male,43.9% had chronic diseases, only 70.4% of studied pilgrims received medications, most of them were antibiotics 248 (33.8%), administrated orally 470 (90.6%), for managing chronic diseases 341 (61.66%), only 50% had written prescription. Patient care indicators; more than 80% of pilgrims knowing the drug/s correct dose, and 69.4 knowing the expired date. Facility indicators; 77% of studied pilgrims reported accessibility of medications, and only 12.4% of the bought drugs had been checked, and 20.3% complained of drug side effects mainly due to drugs unavailability. Conclusions; the drug use pattern is a prevalent and problematic issue among pilgrims due to many factors.