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Steele, Joseph Rodgers, Ryan Kristopher Clarke, and Stowe Shoemaker. "Measuring patient satisfaction in oncology." Journal of Clinical Oncology 30, no. 34_suppl (December 1, 2012): 236. http://dx.doi.org/10.1200/jco.2012.30.34_suppl.236.
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236 Background: Improving the patient experience has been an increasingly important quality improvement goal for most health care institutions; however, all patients are not equal. Within the oncology community exist a host of unique needs that must be identified, measured, and addressed. Commercially available questionnaires are too general and often non-diagnostic. The goal of our study was to develop a method to better identify, quantify, and address the needs of this population. Methods: Over 60 hours of in-depth qualitative interviews were conducted with a diverse population of patients (n=68), physicians (n=28), nurses. and technologists (n=33) at UT MD Anderson Cancer Center. A customized patient-experience questionnaire was created from the qualitative data obtained. A balanced incomplete block design was used so each patient answered only 60 questions, while the questionnaire contained over 85 questions. The questionnaire was administered via email to approximately 30,000 patients over one week time period. Results: A total of 4,179 patients completed the survey with average completion time of 24 minutes. A total of 6,909 opened the email invitation, 6,007 began the survey (a 69% completed/began response rate). Non-response bias was monitored via a short survey completed by 2,094 patients. Analysis revealed little difference between respondents and non-respondents. The survey results showed the following: (1) when relevant, a patient will complete a lengthy survey (2) a patient’s perception of their experience is directly related to how they perceive themselves (a number, customer, patient, or loved family member) (3) higher satisfaction is correlated with perception of a “unique” interaction or service (e.g. a visit with a sub-specialty oncologist versus one with a parking attendant). Conclusions: Proper survey techniques are necessary to identify, measure, and address the needs of oncology patients. Contrary to popular belief, patients are willing to complete lengthy questionnaires with little survey fatigue. Positive patient experiences correlate with patient perceptions of provider empathy, caring, and treatment similar to that of a “loved family member” as well as unique, health care services.
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Henderson, Amanda, Gideon Caplan, and Ann Daniel. "Patient satisfaction: the Australian patient perspective." Australian Health Review 27, no. 1 (2004): 73. http://dx.doi.org/10.1071/ah042710073.
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The literature reveals little Australian academic study of the phenomenon of patient satisfaction and identifies severalproblems in current research practice. A theoretical discussion about the phenomenon of 'patient satisfaction' is for themost part absent, the rigour in the methods applied is often dubious, a definition of patient satisfaction is not agreedand the patient experience is often not the focus of research. To address some of these issues inductive research wasconducted with Australian patients to explore what they considered important for patient satisfaction to exist. A seriesof 52 interviews were conducted with twenty elective surgery patients in an Australian teaching hospital. Patients wereinterviewed on admission to hospital, within one week of discharge from hospital and between six and eight weeksafter discharge. Research with patients identified 16 themes that were important to make a patient's hospital staysatisfactory. Qualitative data have provided a foundation to better understand what 'patient satisfaction' means in itseveryday use. Such an approach is faithful to the concerns and priorities of the patients who are the users of healthcare services.
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Ghosh, Manimay. "Measuring patient satisfaction." Leadership in Health Services 27, no. 3 (July 1, 2014): 240–54. http://dx.doi.org/10.1108/lhs-06-2013-0027.
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Purpose – The purpose of this study was to understand the different dimensions patients staying in a hospital perceived as important for satisfaction and how those dimensions affected their overall satisfaction levels. Design/methodology/approach – A scale comprising 21 items to measure patient experience in a hospital was developed based on literature review. After purification of the scale, a field survey was administered to patients who were discharged in the recent past from a public or a private hospital in the city. The data collected were analyzed using multivariate techniques. Findings – The data analysis highlighted four important dimensions of patient satisfaction. The four dimensions significantly and positively affected patient’s overall satisfaction level. Research limitations/implications – This research study was conducted in one of the four major metropolitan cities of India. Nonetheless, the study provides valuable insights into the patient satisfaction dimensions in an Indian context and how those dimensions affected patient’s overall satisfaction. Practical implications – Hospitals, in general, can use the study findings to measure and improve their operational performance. Originality/value – This study was not limited to one or few hospitals, but covered many hospitals in one of the four metropolitan cities of India. It provides a comprehensive picture of how many hospitals in the city fared in terms of satisfying their patients.
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Andrew, G. H. Thompson. "The Practical Implications of Patient Satisfaction Research." Health Services Management Research 1, no. 2 (July 1988): 112–19. http://dx.doi.org/10.1177/095148488800100205.
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Greeneich, Diane Sturdy, Carol Olson Long, and Barbara Kemp Miller. "Patient satisfaction update: Research applied to practice." Applied Nursing Research 5, no. 1 (February 1992): 43–48. http://dx.doi.org/10.1016/s0897-1897(05)80085-0.
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Afrashtehfar, Kelvin I., Mansour K. A. Assery, and S. Ross Bryant. "Patient Satisfaction in Medicine and Dentistry." International Journal of Dentistry 2020 (December 29, 2020): 1–10. http://dx.doi.org/10.1155/2020/6621848.
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Health professionals, such as medical and dental clinicians, have scant understanding of patients’ experiences and perceptions of satisfaction. Nevertheless, implementing a patient-reported outcome measures (PROMs) research practice in surgical sciences is necessary. Hence, the objective of this article was to better understand patients’ satisfaction with their medical and dental care. The methods of the current article are based on a narrative review of the literature strategy. A literature review was conducted using both EMBASE and Medline databases up to July 12, 2020, by combining keywords and terms related to “satisfaction theories” and “patient satisfaction,” and “medicine” or “dentistry/stomatology/odontology.” Patient satisfaction’s multidimensional nature has been established since the perceived reasons for satisfaction varied widely among patients. Many aspects of treatment influence participant satisfaction at different stages of the intervention process. An improved understanding of the basis for managing patients’ expectations with information reiteratively and efficiently may ultimately reduce patients’ potential for negative feelings toward the medical and dental treatment experience. Lastly, the consumerist method may misrepresent the still undertheorized concept of satisfaction in health service.
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Wiggers, John H., Kathleen O. Donovan, Selina Redman, and Rob W. Sanson-Fisher. "Cancer patient satisfaction with care." Cancer 66, no. 3 (August 1, 1990): 610–16. http://dx.doi.org/10.1002/1097-0142(19900801)66:3<610::aid-cncr2820660335>3.0.co;2-t.
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Ramli, Abdul Haeba. "PATIENT SERVICE AND SATISFACTION SYSTEMS." Business and Entrepreneurial Review 15, no. 2 (June 18, 2019): 189. http://dx.doi.org/10.25105/ber.v15i2.4633.
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<p>The objective the research is to analyze abo the influence of service delivery system to patient satisfaction. This analysis data used Structural Equation Modeling (SEM) to observe about interrelatedness between some variable. The population in this study is 225 persons of hospital medical patient in type C hospital in Makassar and spread to 75 hospital patients in Stella Maris hospital, 75 hospital patients in Akademis Jaury Yusuf Putra hospital, and 75 hospital patients in Grestelina hospital. The research result shows that service delivery system composed of physical support and contact personal are significant and positive influence on patient satisfaction</p>
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Rahman, Muhammad Sabbir, and Aahad M. Osmangani. "Patient satisfaction constructs." International Journal of Health Care Quality Assurance 28, no. 8 (October 12, 2015): 841–54. http://dx.doi.org/10.1108/ijhcqa-05-2015-0056.
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Purpose – The purpose of this paper is to examine the five-factor structure of patients’ satisfaction constructs toward private healthcare service providers. Design/methodology/approach – This research is a cross-sectional study. A questionnaire-based survey was conducted with previous and current Bangladeshi patients. Exploratory factor analysis was employed to extract the underlying constructs. Findings – Five underlying dimensions that play a significant role in structuring the satisfaction perceived by Bangladeshi private healthcare patients are identified in this study. Practical implications – The main contribution of this study is identifying the dimensions of satisfaction perceived by Bangladeshi patients regarding private healthcare service providers. Originality/value – Healthcare managers adopt the five identified underlying construct items in their business practices to improve their respective healthcare efficiency while ensuring overall customer satisfaction.
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Fadhilah, Humaira, Nurlita Nurlita, and Ida Listiana. "Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian Di Instalasi Farmasi Rawat Jalan Rumah Sakit Bhineka Bakti Husada." Edu Masda Journal 4, no. 2 (September 30, 2020): 121. http://dx.doi.org/10.52118/edumasda.v4i2.103.
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Pharmacy service in the hospital must be prioritised to patient safety which is based on the paradigm of patient oriented, where pharmacist has a role not only focusing on medicine but also on patients. The good quality of pharmacy service can be seen from patients satisfaction. The objective of this research is to determine patient satisfactions level of outpatient pharmacy installation in Bhineka Bakti Husada Hosiptal. The research used non-experimental research design by descriptive. The number of sampel taken in this research was 100 respondent. The patients satisfactions level was calculated by the result of questionnaires which assessed from 5 dimentions. The satisfactions level analysis was conducted through calculation on the average of performance and expectancy.The research showed that deployment of service given in the installation pharmacy outpatient Bhineka Bakti Husada Hospital with level of conformity satisfaction and expectations > 75% of dimensions 91,6% reliability, 91,5% responsiveness, 92,57% assurance, 89,68% emphaty and 90,27% tangible. The results of this research show that patients are satisfied with the service provided in the installation pharmacy outpatient Bhineka Bakti Husada Hospital.
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Qian, Carolyn L., Charu Vyas, Eva Gaufberg, Emilia Kaslow-Zieve, Chinenye C. Azoba, Irene Wang, Emily E. Van Seventer, et al. "Patient-reported care satisfaction and symptom burden in hospitalized patients with cancer." Journal of Clinical Oncology 39, no. 28_suppl (October 1, 2021): 180. http://dx.doi.org/10.1200/jco.2020.39.28_suppl.180.
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180 Background: Hospitalized patients with cancer often experience a high symptom burden, which may impact care satisfaction and healthcare utilization. However, research describing these patients’ care satisfaction, symptom burden, and health care use is lacking. We sought to investigate relationships among care satisfaction, physical and psychological symptom burden, and hospital length of stay (LOS) in hospitalized patients with cancer. Methods: We prospectively enrolled patients with cancer and unplanned hospitalizations from 9/2014 to 4/2017. Upon admission, we assessed patients’ care satisfaction (FAMCARE items: satisfaction with care coordination and the speed with which symptoms are treated) as well as their physical (Edmonton Symptom Assessment System [ESAS]) and psychological (Patient Health Questionnaire-4 [PHQ-4]) symptoms. We used regression models to identify factors associated with care satisfaction, and we also examined associations of care satisfaction with patients’ symptom burden and hospital length of stay (LOS). Results: Among 1,576 participants (median age = 65.0 years [range:19-96], 46.3% female, 70.9% with incurable cancer, 58.4% admitted to a dedicated oncology service), most reported being “satisfied” or “very satisfied” with care coordination (90.1%) and the speed with which symptoms are treated (89.0%). Older age (care coordination: B < 0.01, P = 0.022, speed with which symptoms are treated: B = 0.01, P = 0.001) and admission to a dedicated oncology service (B = 0.20, P < 0.001 for each) were associated with higher care satisfaction. Higher satisfaction with care coordination was associated with lower ESAS-physical (B = -1.28, P = 0.007), ESAS-total (B = -2.73, P < 0.001), PHQ4-depression (B = -0.14, P = 0.022), and PHQ4-anxiety (B = -0.16, P = 0.008) symptoms. Higher satisfaction with the speed with which symptoms are treated was associated with lower ESAS-physical (B = -1.32, P = 0.003), ESAS-total (B = -2.46, P < 0.001), PHQ4-depression (B = -0.14, P = 0.014), and PHQ4-anxiety (B = -0.17, P = 0.004) symptoms. Greater satisfaction with care coordination (B = -0.48, P = 0.040) and the speed with which symptoms are treated (B = -0.44, P = 0.041) were both associated with shorter LOS. Conclusions: Hospitalized patients with cancer report high care satisfaction, which correlates with older age and admission to a dedicated oncology service. Significant associations among higher care satisfaction, lower symptom burden, and shorter hospital LOS highlight the importance of improving symptom management and care coordination in this population.
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Kırılmaz, Harun, and Kübra Öztürk. "A research on patient satisfaction in family medicine." Health Care Academician Journal 5, no. 1 (2018): 60. http://dx.doi.org/10.5455/sad.13-1513851202.
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PONTIN, DAVID J. T., and CHRISTINE WEBB. "Assessing patient satisfaction. Part 1. The research process." Journal of Clinical Nursing 4, no. 6 (November 1995): 383–89. http://dx.doi.org/10.1111/j.1365-2702.1995.tb00040.x.
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Diamond, Lisa, Scott Ogden, John Frame, Patrick Samedy, James N. Masciale, Svetlana Granovsky, and Kent Sepkowitz. "Using patient satisfaction to predict readmissions in cancer patients." Journal of Clinical Oncology 36, no. 15_suppl (May 20, 2018): e18870-e18870. http://dx.doi.org/10.1200/jco.2018.36.15_suppl.e18870.
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Kaslow-Zieve, Emilia R., Carolyn L. Qian, Chinenye C. Azoba, Irene Wang, Emily E. Van Seventer, Richard Newcomb, Vicki A. Jackson, et al. "Patient-reported care satisfaction and symptom burden in hospitalized patients with cancer." Journal of Clinical Oncology 38, no. 15_suppl (May 20, 2020): 2013. http://dx.doi.org/10.1200/jco.2020.38.15_suppl.2013.
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2013 Background: Hospitalized patients with cancer often experience high symptom burden, which may impact their care satisfaction and use of health care services. Yet, studies describing these patients’ care satisfaction, symptom burden, and health care utilization are lacking. Methods: We prospectively enrolled patients with cancer and unplanned hospitalizations from 9/2014-4/2017. Upon admission, patients self-reported their care satisfaction (FAMCARE items asking about satisfaction regarding speed with which symptoms are treated and coordination of care) and physical (Edmonton Symptom Assessment System [ESAS]) and psychological (Patient Health Questionnaire 4 [PHQ4]) symptom burden. We used regression models to identify patient factors associated with care satisfaction. We also explored associations between patients’ care satisfaction, symptom burden, and hospital length of stay (LOS) in models adjusted for age, sex, marital status, comorbidity score, cancer type, cancer documented as curable/incurable, time since cancer diagnosis, and admission to a dedicated oncology service. Results: We enrolled 1,576 of 1,749 (90.1%) consecutive patients (mean age = 63.19±13.39 years, 46.3% female). Most reported being very satisfied/satisfied with the speed with which symptoms are treated (89.0%) and coordination of care (90.1%). Older age (B = 0.01, P < .02 for both) and admission to a dedicated oncology service (B = 0.20, P < .01 for both) were each independently associated with higher satisfaction with the speed with which symptoms are treated and coordination of care. Higher satisfaction with the speed with which symptoms are treated was associated with lower PHQ4 depression (B = -0.14, P = .01), PHQ4 anxiety (B = -0.11, P < .01), ESAS physical (B = -1.30, P < .01), and ESAS total (B = -2.44, P < .01) symptoms. Higher satisfaction with coordination of care was associated with lower PHQ4 depression (B = -0.14, P = .02), PHQ4 anxiety (B = -0.16, P < .01), ESAS physical (B = -1.30, P < .01), and ESAS total (B = -2.75, P < .01) symptoms. Satisfaction with the speed with which symptoms are treated (B = -0.47, P = .03) and coordination of care (B = -0.50, P = .03) were both associated with shorter hospital LOS. Conclusions: Most hospitalized patients with cancer reported high care satisfaction, which was associated with older age and admission to a dedicated oncology service. We found relationships among higher care satisfaction, lower symptom burden, and shorter hospital LOS, underscoring the importance of efforts to enhance symptom management and care coordination in this population.
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Hannon, Breffni, Chami Jayasuriya, Nadia Swami, Lisa Le, Camilla Zimmermann, and Gary Rodin. "Patient and caregiver satisfaction with ambulatory oncology care: Agreement and predictors." Journal of Clinical Oncology 30, no. 15_suppl (May 20, 2012): e16567-e16567. http://dx.doi.org/10.1200/jco.2012.30.15_suppl.e16567.
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e16567 Background: Little is known about the level of agreement between patient and caregiver individual reports of satisfaction with healthcare, and no such study has been conducted in the advanced cancer setting. Our aims were to assess the level of agreement in satisfaction with oncology care, between patients with advanced cancer and their caregivers, and to identify factors associated with satisfaction. Methods: Patients with advanced cancer and their caregivers were recruited from ambulatory oncology clinics. Satisfaction with care was measured using FAMCARE- patient and caregiver versions. Patients completed measures of symptom severity (ESAS) and quality of life (FACT-G, FACIT-Sp). Caregivers completed a quality of life measure (CQOL-C). Agreement between patient and caregiver satisfaction scores was assessed using ICC and weighted kappa statistics; multivariable regression was used to determine individual predictors of satisfaction. Results: For the 191 patient-caregiver pairs, caregivers were less satisfied than patients (mean FAMCARE score 67.5 vs. 65.7 out of a possible 90, p=0.02). Overall agreement between patients and caregivers was moderate (ICC = 0.59). Agreement for individual items on FAMCARE was low (kappa range = 0.11-0.37). Both patients and caregivers were least satisfied with information on managing pain and information regarding prognosis. Factors associated with patient satisfaction were lower education level, better quality of life, and less symptom severity; caregiver satisfaction was associated with lower education levels, and better quality of life. Conclusions: Despite considerable discrepancy between caregiver and patient ratings, there was agreement regarding which elements of care needed most improvement. Greater attention to pain control and communication regarding prognosis would further improve patient and caregiver satisfaction with care in advanced cancer
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Goldzweig, Gil, Amichai Meirowitz, Ayala Hubert, Baruch Brenner, Natalio Walach, Shlomit Perry, Ilanit Hasson-Ohayon, and Lea Baider. "Meeting Expectations of Patients With Cancer: Relationship Between Patient Satisfaction, Depression, and Coping." Journal of Clinical Oncology 28, no. 9 (March 20, 2010): 1560–65. http://dx.doi.org/10.1200/jco.2009.25.4987.
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Purpose This study assessed satisfaction of patients with cancer and the correlation between patient levels of satisfaction and the sociodemographic, medical, and psychological variables. Satisfaction measures were based on patient expectations for emotional and cognitive support by the oncologists. Patients and Methods A total of 1,027 patients with cancer were recruited from the outpatient departments and daycare treatment centers of four oncology institutes in Israel. Patient levels of expectations and satisfaction were assessed by using measures developed for this study. Patient psychological variables were assessed by using the Brief Symptoms Inventory, Impact of Events Scale, and Mental Adjustment to Cancer. χ2 and Student t tests were used to assess differences between the highly satisfied group and the less satisfied group. Results Lower values of satisfaction were reported on the dimensions that included the patient in the treatment plan and that included explanations to the family. Higher percentages of women, single patients, younger patients, and patients in stages II to III were found in the less satisfied group. This group reported significantly higher levels of psychological distress, anxious preoccupation, and helplessness and lower levels of fighting spirit. Conclusion Given the importance of patient satisfaction to treatment compliance, oncologists should consider evaluating patient expectations for support, especially in issues concerning planning the treatment and involving the family in medical decisions. Oncologists should take into account the possible interdependence between psychological variables and medical-care satisfaction.
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Schilling, Joerg Peter, Alexandra Hansen, and Petra Angelika Ortner. "Patient-reported symptom burden and patient satisfaction in 2104 patients with gynaecologic cancers." Journal of Clinical Oncology 34, no. 15_suppl (May 20, 2016): e21641-e21641. http://dx.doi.org/10.1200/jco.2016.34.15_suppl.e21641.
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Saeed Hamid BA GARAD, Karama. "A Research on the Determination of Patient Satisfaction of Policlinic Patients." SOCIAL MENTALITY AND RESEARCHER THINKERS JOURNAL 5, no. 19 (January 1, 2019): 747–55. http://dx.doi.org/10.31576/smryj.273.
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Bakow, Brianna R., Fred Schiffman, and Anthony E. Mega. "Where’s my doctor? the impact of the primary oncologist’s visit with their hospitalized patients." Journal of Clinical Oncology 37, no. 15_suppl (May 20, 2019): 6603. http://dx.doi.org/10.1200/jco.2019.37.15_suppl.6603.
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6603 Background: Continuity of care is a cornerstone of the patient-practitioner relationship and patient satisfaction. The inpatient continuity visit (ICV), a face-to-face patient-provider interaction, involves a discussion regarding hospital course and care goals and decisions. We theorize that the ICV influences patient satisfaction. Previously, patient satisfaction has been related to patient perception of physician conduct, including communication skills. Currently, there are no studies investigating the impact of an ICV on inpatient oncology patients on a hospitalist service. Objectives: To assess the relationship between the ICV and patient satisfaction. We hypothesized that one or more visits by the outpatient oncologist would enhance satisfaction of oncology inpatients. Methods: Subjects (N=82) were comprised of adult inpatients on the oncology unit at Miriam Hospital, a teaching hospital of the Alpert Medical School of Brown University. All participants had an oncologist at the hospital based cancer center. A survey, given at discharge, included a 5-point Likert scale ranging from greatly worsened to greatly improved to assess the impact of the ICV on patient satisfaction. Results: Of 82 participants, 46 reported a visit by their outpatient oncologist. Forty-two (91.3%) reported that this visit either greatly or somewhat improved satisfaction with their hospital stay, while 8.7% reported no impact. Of patients whose oncologist visited once, 94.4% reported either greatly or somewhat improved satisfaction compared to 89.3% who had more than one visit. Out of 36 subjects who did not receive a visit, 16.7% reported that the lack of visit either greatly or somewhat worsened their hospital stay, while 83.3% reported no impact. Conclusions: Our study suggests that an ICV improves satisfaction of care in cancer patients on a hospitalist service. Furthermore, one of every six subjects who did not receive an ICV reported a negative impact on satisfaction. Results highlight a possible intervention to the discontinuity of care that may be perceived by patients. While the practicality of this intervention requires evaluation, the efficacy of a single continuity visit to improve satisfaction is reassuring.
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Natesan, Divya, Donna Niedzwiecki, Taofik Oyekunle, Aviva Emmons, Yousuf Zafar, and Rachel Blitzblau. "Cancer patient satisfaction with telehealth: Survey results from a large NCI-designated cancer institute." Journal of Clinical Oncology 39, no. 15_suppl (May 20, 2021): 1579. http://dx.doi.org/10.1200/jco.2021.39.15_suppl.1579.
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1579 Background: Telehealth (TH) utilization for patients at our cancer institute increased in 2020 in response to the COVID-19 pandemic, however oncology-specific TH patient satisfaction is unknown. Methods: Monthly TH utilization at a single large NCI-designated institute from 3/1/2020-11/30/2020 was reviewed. Utilization was calculated as chargeable TH visits (new video, established video, phone) as a proportion of all consult/follow up visits. Patient satisfaction surveys for oncology TH visits for MD/PA/NP providers were reviewed from 4/1/2020-11/30/2020. Surveys were sent after every TH visit, unless the patient had a prior visit in the past 3 months. Percent (%) top box score (TBS) was defined as proportion of responses in the highest possible response category (i.e. very good). % TBS was reported for 14 survey items in 4 domains: technology, access, care provider (CP), and overall assessment. Satisfaction was assessed over time and according to patient factors: generation, gender, insurance type, employment status, and clinic site. The Cochrane-Armitage trend test was used to compare proportions of TBS responses across monthly time points. Results: TH comprised 21% (22,055/103,461) of all encounters in the study period. TH use increased from 9% in 3/2020 to a peak of 47% in 4/2020. In 11/2020, TH use was 18%. 28.0% (2,286/8,173) of TH patient surveys were returned. Multiple patient satisfaction metrics were improved over time (Table). Patients had higher satisfaction with phone compared to video visits with regards to technology (86% vs 76%) and access (80% vs 72%). Millennials (born 1981-1995) had higher satisfaction with access to TH (87%) compared to Gen X (1965-1980) (77%), Baby Boomer (1946-1964) (74%), and Silent Generation (1928-1945) (72%), however all generations had similar levels of satisfaction with technology (range 77-80%). Disabled patients had higher overall satisfaction of TH (82%) versus those working full time or retired (71%). Patients with commercial insurance had worse overall satisfaction of TH compared to other insurance types (65% vs 72%). Patients with encounters in genitourinary, thoracic, and endocrine oncology clinics had the highest levels of overall satisfaction (75%) compared to other clinics (69%). There were no observed differences in TH satisfaction according to gender. Conclusions: TH cancer patient satisfaction is high and has improved over time, however satisfaction differs by patient demographics. Further data are needed to best select patients appropriate for TH.[Table: see text]
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Wiatrek, Dawn, Nicole Erb, and Shelby Roberts. "The effect of coaching-based lay patient navigation on patient satisfaction and overcoming barriers to care." Journal of Clinical Oncology 37, no. 31_suppl (November 1, 2019): 36. http://dx.doi.org/10.1200/jco.2019.37.31_suppl.36.
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36 Background: The American Cancer Society is enhancing its lay patient navigator program to include tailored coaching in addition to resource navigation. The goal is to increase the patient’s engagement in overcoming barriers to care. In a pilot of this new model, 6 navigators in 6 different program sites completed a training in coaching, active listening and action planning with patients. Methods: A total of 1,210 patients were navigated through the pilot program over 2 phases. This abstract focuses on phase 2 consisting of 792 patients navigated by 3 navigators at 3 different safety-net hospitals. The navigators met with patients over a 1-year period and engaged in coaching sessions to set action plans to overcome barriers to care. In the first session, navigators developed an action plan with the patient and administered a patient satisfaction survey. Over time, the navigators continued meeting with the patient and documenting progress on the action plan. Navigators administered a second patient satisfaction survey prior to or during the patient's last session. Results: 792 patients had a first coaching session with the navigator and set a combined 2,430 actions to overcome 1,356 barriers. 87% of patients agreed to take the first patient satisfaction survey with 95% reporting that they created a plan with the navigator. Patients reported an average confidence level of 8.6/10 that the plan they set with the navigator would work. Patients also reported a high level of satisfaction with the meeting with an average score of 4.4 on a 5-point scale. 408 patients completed the full coaching program during the project period and 77% of those patients with a final coaching session completed the satisfaction survey. 88% of patients reported completing at least some steps in their action plan and 89% reported solving at least one problem with the navigator that came up during their cancer care. Overall satisfaction with the navigator remained constant at 4.4/5. Conclusions: Patients responded positively to coaching-based lay patient navigation and were able to create action plans with the navigator, achieve those actions, and ultimately overcome non-medical barriers to cancer care.
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Friedman, Bruce, Peter J. Veazie, Kevin A. Fiscella, Benjamin P. Chapman, and Paul R. Duberstein. "Patient life satisfaction and conscientiousness are associated with patient-reported physician satisfaction." European Journal for Person Centered Healthcare 5, no. 3 (September 26, 2017): 396. http://dx.doi.org/10.5750/ejpch.v5i3.1342.
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Rationale, aims and objectives: The main purpose of our study was to determine whether patient personality and life satisfaction are associated with patient-reported physician satisfaction (PRPS). PRPS ratings are becoming increasingly important in public reporting and in healthcare policy relating to choice, quality and cost. Although some PRPS ratings adjust for patient sociodemographic characteristics and health status, most have not yet accounted for patient psychosocial factors. If psychosocial characteristics are associated with physician ratings, then websites, reports and payers that evaluate, rank, or pay physicians on the basis of PRPS can be misleading.Method: The Medicare Primary and Consumer-Directed Care Demonstration (1998-2000) included 19 counties in three U.S. states from which community-dwelling Medicare patients with disabilities and recent significant healthcare use were recruited. Cross-sectional analyses were conducted on data provided by 376 patients of 24 primary care physicians with at least 10 patients enrolled in the Medicare Demonstration. The mean patient age was 79.4 years and 71% were female. The key psychosocial analytic variables were 5 patient personality traits (Neuroticism, Extraversion, Openness to Experience, Agreeableness and Conscientiousness) and patient-reported life satisfaction. The mean T-scores for 4 of the Big Five personality traits were similar to national norms. The outcome variable was a 5-item PRPS scale. A zero-inflated negative binomial regression model was employed.Results: Higher Conscientiousness (p=0.026) and greater (excellent-very good) life satisfaction (p=0.026) were associated with higher PRPS. Conclusions: Two patient factors not typically considered reflective of physician quality - life satisfaction and Conscientiousness - were associated with patients’ satisfaction with their physicians. Further research is needed to replicate and extend these findings and to explore how and why Conscientiousness and life satisfaction are related to PRPS ratings. Policymakers and payers should consider whether patient psychosocial characteristics should be used to adjust PRPS.
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Shabason, Jacob Ezra, Jun J. Mao, Eitan S. Frankel, and Neha Vapiwala. "Shared decision making in radiation oncology: Implications for patient satisfaction." Journal of Clinical Oncology 31, no. 15_suppl (May 20, 2013): 6610. http://dx.doi.org/10.1200/jco.2013.31.15_suppl.6610.
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6610 Background: Shared decision making (SDM) has been linked to healthcare quality outcomes, including patient satisfaction. However, the importance of SDM has not been evaluated in radiation oncology. This study aims to determine the association between patient-perceived SDM and patient satisfaction during radiation therapy (RT). We also explore patient desire for and perception of control during RT and its relationship to patient satisfaction. Methods: We conducted a cross-sectional survey of 305 patients undergoing RT at an urban academic cancer center. Patients self-reported measures of satisfaction and control during the last week of RT. SDM was measured using a 3-item validated instrument. The relationships between SDM, control over treatment decisions, and satisfaction were evaluated using chi-2 analyses. Results: The 305 participants had a mean age of 59.8 (range 18-87) and were 47.5% female. Ethnicities included white (75.7%), black (19.7%), Asian (2.6%), and Hispanic (0.7%). Tumor types represented were breast (19.7%), prostate (17.7%), head and neck (18%), gastrointestinal (15.1%), lung (13.4%), and other cancers (16.1%). Ninety (31.3%) patients reported experiencing SDM and 227 (76.2%) reported feeling very satisfied with their treatments. There were no significant differences in these outcomes based on demographic or clinical characteristics. Patients who experienced SDM were more likely to be satisfied with the care provided by their radiation oncologist (84.4% vs. 71.4%, p <0.02). Furthermore, the perception of having control in treatment decisions was associated with increased satisfaction regardless of whether the patient preferred control or not (Table). Conclusions: These findings emphasize the value of SDM in radiation oncology. Regardless of a patient's desire for control, it is important for physicians to engage patients in the decision making process. Both physician- and patient-targeted interventions may aid in improving SDM and, in turn, overall satisfaction among radiation oncology patients. [Table: see text]
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Mann, Joshua R., Scott McKay, Damon Daniels, C. Scott Lamar, Patricia W. Witherspoon, Michele K. Stanek, and Walter L. Larimore. "Physician Offered Prayer and Patient Satisfaction." International Journal of Psychiatry in Medicine 35, no. 2 (June 2005): 161–70. http://dx.doi.org/10.2190/2b0q-2gw0-80l9-n3tk.
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Objective: While there is ongoing debate about the role of physician-offered prayer during the physician-patient encounter, many physicians feel inclined to include prayer in their practices. This randomized-controlled trial evaluated patients' acceptance of physician-offered prayer in a family practice setting, and the impact of physician-offered prayer on patient satisfaction with the physician-patient encounter. Method: Subjects were 137 patients in an urban, largely African American, Southeastern family medicine practice who were randomized to receive usual care plus an offer of physician-led prayer or usual care alone. Satisfaction surveys were administered following the clinical encounter. The outcomes of interest were the rate of acceptance of physician-offered prayer and the impact of the prayer offer on patient satisfaction. Personal characteristics and satisfaction scores for patients accepting prayer were compared to those for patients declining prayer. Results: Over 90% of patients accepted the offer of prayer. The offer of prayer had no significant impact on patient satisfaction scores. The number of patients declining prayer was too low to permit comparison of prayer decliners with acceptors. Conclusions: This small pilot trial demonstrated that patient responses to spiritual interventions by physicians can be evaluated using randomized study designs. A large majority of patients accepted an offer of physician-led prayer, but no significant short-term impact on patient satisfaction was detected. Future research with larger sample sizes and more diverse patient populations should evaluate the effects of physician-offered prayer on the physician-patient relationship. Difficulties in conducting such research are discussed.
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Akingbola, Kunle, and Herman A. van den Berg. "Does CEO compensation impact patient satisfaction?" Journal of Health Organization and Management 29, no. 1 (March 16, 2015): 111–27. http://dx.doi.org/10.1108/jhom-02-2013-0034.
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Purpose – This study examines the relationship between CEO compensation and patient satisfaction in Ontario, Canada. The purpose of this paper is to determine what impact hospital CEO compensation has on hospital patient satisfaction. Design/methodology/approach – The analyses in this study were based on data of 261 CEO-hospital-year observations in a sample of 103 nonprofit hospitals. A number of linear regressions were conducted, with patient satisfaction as the dependent variable and CEO compensation as the independent variable of interest. Controlling variables included hospital size, type of hospital, and frequency of adverse clinical outcomes. Findings – CEO compensation does not significantly influence hospital patient satisfaction. Both patient satisfaction and CEO compensation appear to be driven primarily by hospital size. Patient satisfaction decreases, while CEO compensation increases, with the number of acute care beds in a hospital. In addition, CEO compensation does not even appear to moderate the influence of hospital size on patient satisfaction. Research limitations/implications – There are several limitations to this study. First, observations of CEO-hospital-years in which annual nominal CEO compensation was below $100,000 were excluded, as they were not publicly available. Second, this research was limited to a three-year range. Third, this study related the compensation of individual CEOs to a measure of performance based on a multitude of patient satisfaction surveys. Finally, this research is restricted to not-for-profit hospitals in Ontario, Canada. Practical implications – The findings seem to suggest that hospital directors seeking to improve patient satisfaction may find their efforts frustrated if they focus exclusively on the hospital CEO. The findings highlight the need for further research on how CEOs may, through leading and supporting those hospital clinicians and staff that interact more closely with patients, indirectly enhance patient satisfaction. Originality/value – To the best of the authors’ knowledge, no research has examined the relationship between hospital CEO compensation and patient satisfaction. This research fills the gap and provides a basis for future research.
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Ghafur, S., R. Naseer, M. Thirumaran, and P. Blaxill. "72 Patient satisfaction with thoracoscopy." Lung Cancer 79 (January 2013): S25. http://dx.doi.org/10.1016/s0169-5002(13)70072-2.
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Hasibuan, Reza Rahmadi, Yulia Nur Hasanah, Amiruddin Qadaar, Andi Awaluddin Anwar, and Novfitri Landong Namora Sihombing. "Dental Satisfaction Questionnaire (DSQ) and Word of Mouth on Patient Satisfaction Educational Dental and Oral Hospital." International Journal of Economics, Business and Management Research 06, no. 11 (2004): 16–24. http://dx.doi.org/10.51505/ijebmr.2022.61102.
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The realization of satisfied patients provides benefits, including harmonious relationships with patients to hospitals, providing a good foundation for patient loyalty and recommending WOM. The general purpose of this survey is to find out the effect of satisfied patients through the dental satisfaction tools approach on the interest in recommending to others at the Unsoed Dental and Oral Education Hospital. This research is an observational analytic research using cross sectional. With a sample of 106. Methods of data collection research is done by collecting data directly in the field, namely through the questionnaire method. Dental Satisfaction Questionnaire, patient satisfaction and word of mouth. The results of the overall analysis concluded that access factors had a positive effect on patients who were satisfied receiving health services at the RSGMP Unsoed integration polyclinic, pain management factors had a significant effect on patient satisfaction who received health services at the RSGMP Unsoed integration polyclinic, and quality factors had a positive effect on patient satisfaction. receiving health services at the RSGMP Unsoed integration polyclinic, the patient satisfaction factor has a positive effect on the desire to recommend others to use the services of the Unsoed RSGMP. RSGMP Unsoed. Future research is expected to use interview or observation methods other than questionnaires as research instruments so that patient data can be obtained that are outside the sample criteria. Thus the data collected will be more varied.
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Meng, JoAnne, Elisabeth Cisa-Pare, Katelyn Balchin, Julie Renaud, Linda Bunch, Paul Wheatley-Price, Angela McNeil, Shelagh Murray, and Rajiv Samant. "Assessing overall patient satisfaction among cancer patients: A radiotherapy survey." Journal of Clinical Oncology 38, no. 15_suppl (May 20, 2020): e19249-e19249. http://dx.doi.org/10.1200/jco.2020.38.15_suppl.e19249.
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e19249 Background: Healthcare providers (HCPs) strive to maximize the experience for cancer patients. Published reports suggest a variety of characteristics that are considered important. We decided to survey our patients undergoing radiotherapy to determine what they considered desirable traits and characteristics. Methods: An ethics approved 35-item patient satisfaction survey evaluating respondent experience was developed by an interdisciplinary team of HCPs working in the radiation medicine program. It was an anonymous, voluntary, paper-based survey for self-completion. It evaluated a variety of domains with respect to the quality of care patients received, and was administered to patients undergoing radiotherapy. Results: A total of 199 patients completed the survey. The median age was 68, with approximately 54% women and 45% men (1% unreported). Most patients (85%) had been diagnosed with their cancer within the previous year, and the commonly reported malignancies (61%) were breast, prostate and lung cancers. Almost all (95%) “agreed" or "strongly agreed" about the importance of physicians being sensitive and compassionate. Over 90% felt they received adequate explanations about their treatment, and had their questions answered. The vast majority (93%) felt included in the decision-making process. They reported the 5 most important qualities among the HCPs as follows (in descending order): knowledge, kindness, honesty (answering questions/giving information), good communicator and cheerful attitude. Most (>70%) reported feeling connected with their HCPs. Although overall satisfaction was high, there were areas for improvement identified. These included patients being offered future appointments to discuss their diagnosis and treatment, receiving information about clinical trials and other treatment options, and being given contact information for psychosocial and community resources. Also, HCPs tended to focus mainly on the physical needs of patients and to a lesser degree on their emotional needs, but spiritual and cultural needs were not routinely addressed (<10%). Conclusions: Reassuringly, cancer patients receiving radiation report high rates of satisfaction across many aspects of their care. The qualities most appreciated serve as a reminder to clinicians that their role is more than just that of a medical expert. These findings also reinforce the different aspects of holistic care that can be improved.
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Voutilainen, Ari. "Meta-analysis: complex relationships between patient satisfaction, age and item-level response rate." Journal of Research in Nursing 21, no. 8 (December 2016): 611–20. http://dx.doi.org/10.1177/1744987116655595.
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Causality of the relationship between the objective quality outcomes of care and patient satisfaction has been questioned in many studies. Consequently, it is highly important to study potential confounders in order to improve reliability and validity of patient satisfaction surveys and enable comparisons between objective and subjective outcomes. This study aimed to test the effect of item-level response rate on the results of patient satisfaction surveys and its interaction with another potential confounding factor, patient age. The data included 39 surveys with balanced Likert-scale items. The surveys were systematically gathered from PubMed and had been published 2005–2014. The relationship between the item-level patient satisfaction and item-level response rate was almost without exception positive when the overall patient satisfaction was >4.2 on a traditional 1–5 scale and patients were middle-aged or older. The meta-analysis demonstrated that the relationship between item-level patient satisfaction and item-level response rate is situational, and generalisations regarding the size of the correlation should be made with caution. Controlling for item-level response rate and patient age, simultaneously, is necessary to improve validity of patient satisfaction surveys. The present study calls for novel age-specific approaches to deal with missing data.
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Waljee, J. F., S. T. Hawley, A. K. Alderman, M. Morrow, and S. J. Katz. "Surgeon specialization and patient satisfaction with breast cancer treatment." Journal of Clinical Oncology 25, no. 18_suppl (June 20, 2007): 11012. http://dx.doi.org/10.1200/jco.2007.25.18_suppl.11012.
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11012 Background: Experience and practice setting vary greatly among surgeons who treat patients with breast cancer. Yet, little is known about how these factors influence patient outcomes such as patient satisfaction with aspects of care. Methods: All women with DCIS and a 20% random sample of women with invasive breast cancer diagnosed in 2002 and reported to the Detroit and Los Angeles metropolitan SEER registries were identified and surveyed shortly after receipt of surgical treatment. Attending surgeons were identified primarily using pathology reports and mailed a survey. The final sample contained complete dyad information for 64.6% of patients (n=1,539) and 69.7% of surgeons (n=318). Logistic regression was used to examine the associations between surgeon specialization (% of practice devoted to breast disease) and treating hospital cancer program status (no program, American College of Surgeons approved cancer program, or NCI cancer center) with four domains of patient satisfaction: 1) the surgical decision, 2) decision-making process, 3) surgeon-patient relationship, and 4) surgeon-patient communication, adjusting for patient and surgeon demographics and disease stage. Results: 34.5%, 32.5% and 33.0% of patients were treated by surgeons who devoted <30% (low volume), 30%-60% (medium volume), and >60% (high volume) of their practice to breast disease. Compared to patients who were treated by low volume surgeons, patients treated by medium or high volume surgeons were more satisfied with the decision making process (medium volume: OR=1.2, 95%CI 0.8–1.7, high volume: OR=1.8, 95% CI 1.1- 2.8, p=0.036) and more satisfied with the surgeon-patient relationship (medium volume: OR=1.1, 95% CI 0.7 - 1.7, high volume: OR=2.1, 95% CI 1.1–3.7, p=0.053). Similar trends were observed for the other domains of satisfaction. Treatment setting was not associated with patient satisfaction after controlling for other factors. Conclusions: Surgeon specialization, but not treatment setting, was associated with patient satisfaction. Examining the processes underlying these associations could inform strategies to improve the quality of breast cancer care. No significant financial relationships to disclose.
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Brédart, Anne, Serge Sultan, and Antoine Regnault. "Patient satisfaction instruments for cancer clinical research or practice." Expert Review of Pharmacoeconomics & Outcomes Research 10, no. 2 (April 2010): 129–41. http://dx.doi.org/10.1586/erp.10.7.
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Leon Guerrero, Christopher R., Tracy Anderson, and Allyson R. Zazulia. "Education Research: Physician identification and patient satisfaction on an academic neurology inpatient service." Neurology 90, no. 7 (January 19, 2018): e632-e636. http://dx.doi.org/10.1212/wnl.0000000000004961.
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ObjectiveTo determine the relationship between neurology inpatient satisfaction and (1) number of physicians involved in the patient's care and (2) patients’ ability to identify their physicians.MethodsA 10-item questionnaire addressing patient satisfaction and identification of physicians on the care team was administered to patients admitted to an academic, tertiary care, inpatient neurology service from May 1 to October 31, 2012. We hypothesized higher satisfaction among patients having fewer physicians on the care team and among patients able to identify their physicians.ResultsA total of 652 patients were enrolled. An average of 3.9 (range 3–8) physicians were involved in each patient's care. Patients were able to correctly identify on average 2.4 (60.7%) physicians involved in their care. Patients who were very satisfied correctly identified a larger percentage of physicians involved in their care (63.8% vs 50.7%, p < 0.001), were more likely to identify a physician who knew them best (94.3% vs 43.6%, p < 0.001) and who was “in charge” of their care (94.1% vs 57.6%, p < 0.001), and were more likely to have private insurance (82.8% vs 70.5%, p < 0.001) and fewer physicians involved in their care (3.84 vs 4.06, p = 0.02).ConclusionsNeurology inpatients’ ability to identify physicians involved in their care is associated with patient satisfaction. Strategies to enhance patient satisfaction might target improving physician identification, reducing actual or perceived disparities in care based on payer status, and reducing handoffs or conducting handoffs at the bedside.
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Phan, Julie, and Patrick Dean,. "The Effect of Compassionate Nursing on Non-English-Speaking Patients." International Journal of Human Caring 19, no. 3 (April 2015): 7–11. http://dx.doi.org/10.20467/1091-5710.19.3.7.
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The purpose of this article is to examine, through a literature review, the relationship between compassionate nursing and patient satisfaction in non-English-speaking patients. Research suggests that compassionate nursing may increase patient satisfaction in non-English-speaking patients and suggests that uncompassionate nursing decreases patient satisfaction. Most studies remained inconclusive in their demonstration of negative effects of uncompassionate nursing on English and non-English-speaking patients. Some studies conclusively demonstrated positive effects of compassionate nursing on English-speaking patients. Current research recommends nurses practice and advocate compassion for all. However, more outcome-based research is needed to demonstrate how compassionate nursing affects patient satisfaction in non-English-speaking patients.
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HENDRIKSEN, M. T. J., K. W. M. VAN DELFT, G. L. H. BREMER, and H. J. M. M. MERTENS. "Patient satisfaction in treatment for cervical pathology." Oncology Letters 2, no. 3 (March 21, 2011): 439–43. http://dx.doi.org/10.3892/ol.2011.273.
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Hebly, M. H., H. W. van den Borne, C. N. A. Frotscher, C. D. Dirksen, G. L. Beets, M. H. A. Bemelmans, A. G. H. Kessels, and M. F. von Meyenfeldt. "Patient satisfaction with ambulatory breast cancer surgery." European Journal of Cancer Supplements 2, no. 3 (March 2004): 110. http://dx.doi.org/10.1016/s1359-6349(04)90800-2.
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Samant, A., J. French, and M. Yu. "Assessing patient satisfaction with radiation therapy information." European Journal of Cancer 33 (September 1997): S312. http://dx.doi.org/10.1016/s0959-8049(97)86305-8.
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Robertson, J., E. Rutka, and H. Ye. "Patient Satisfaction in Radiation Oncology." International Journal of Radiation Oncology*Biology*Physics 105, no. 1 (September 2019): E590. http://dx.doi.org/10.1016/j.ijrobp.2019.06.1185.
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Krut, Anatoly G., and Viktoriia V. Horachuk. "PATIENTS' SATISFACTION WITH DENTAL CARE (ON THE RESULTS OF SOCIOLOGICAL RESEARCH)." Wiadomości Lekarskie 74, no. 3 (2021): 674–77. http://dx.doi.org/10.36740/wlek202103220.
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The aim: To determine the level of patients' satisfaction with the received dental care in regional dental clinic and to make proposals for improving the quality of dental care based on the survey results. Materials and methods: 221 copies of the questionnaires completed by the respondents; sociological method (questionnaire), medical-statistical, analysis and bibliosemantic methods were used. Results: Patients expressed high satisfaction with the quality of dental care according to the criteria of geographical accessibility (4.28 ± 0.05 points), the conditions in the doctor's office (4.63 ± 0.04 points), safety of dental interventions (4.54 ± 0.04 points) and their effectiveness (4.58 ± 0.04 points), the attitude of the doctor to the patient (4.75 ± 0.03 points), the clarity of information for the patient (4.52 ± 0.04 points). However, the satisfaction of patients with the cost of dental services was only 3.76 ± 0.05 points. Conclusions: Patients' satisfaction with the financial accessibility of dental care was found to be lower compared to satisfaction with other healthcare quality components. This information can be used to make management decisions on revising the coverage of the cost of dental services from the state budget and other sources of funding.
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Long, Linda, Darren Moore, Sophie Robinson, Anna Sansom, Alex Aylward, Emily Fletcher, Jo Welsman, Sarah Gerard Dean, John L. Campbell, and Rob Anderson. "Understanding why primary care doctors leave direct patient care: a systematic review of qualitative research." BMJ Open 10, no. 5 (May 2020): e029846. http://dx.doi.org/10.1136/bmjopen-2019-029846.
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BackgroundUK general practitioners (GPs) are leaving direct patient care in significant numbers. We undertook a systematic review of qualitative research to identify factors affecting GPs’ leaving behaviour in the workforce as part of a wider mixed methods study (ReGROUP).ObjectiveTo identify factors that affect GPs’ decisions to leave direct patient care.MethodsQualitative interview-based studies were identified and their quality was assessed. A thematic analysis was performed and an explanatory model was constructed providing an overview of factors affecting UK GPs. Non-UK studies were considered separately.ResultsSix UK interview-based studies and one Australian interview-based study were identified. Three central dynamics that are key to understanding UK GP leaving behaviour were identified: factors associated with low job satisfaction, high job satisfaction and those linked to the doctor–patient relationship. The importance of contextual influence on job satisfaction emerged. GPs with high job satisfaction described feeling supported by good practice relationships, while GPs with poor job satisfaction described feeling overworked and unsupported with negatively impacted doctor–patient relationships.ConclusionsMany GPs report that job satisfaction directly relates to the quality of the doctor–patient relationship. Combined with changing relationships with patients and interfaces with secondary care, and the gradual sense of loss of autonomy within the workplace, many GPs report a reduction in job satisfaction. Once job satisfaction has become negatively impacted, the combined pressure of increased patient demand and workload, together with other stress factors, has left many feeling unsupported and vulnerable to burn-out and ill health, and ultimately to the decision to leave general practice.
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Loblaw, D. Andrew, Andrea Bezjak, and Terry Bunston†. "Development and Testing of a Visit-Specific Patient Satisfaction Questionnaire: The Princess Margaret Hospital Satisfaction With Doctor Questionnaire." Journal of Clinical Oncology 17, no. 6 (June 1999): 1931. http://dx.doi.org/10.1200/jco.1999.17.6.1931.
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PURPOSE: To develop a psychometrically sound patient-satisfaction-with-physician questionnaire that can be used in an outpatient oncology setting. PATIENTS AND METHODS: The questionnaire was developed by a four-step process involving a total of 277 cancer patients. The item-generation process utilized input from 95 oncology outpatients, three medical researchers, and the relevant literature. Items were tested by 70 of the above patients. Initial item reduction was achieved by input from another eight patients. Factor analysis and validity testing used data derived from a different group of 174 oncology outpatients. Convergent validity was tested by correlating the Princess Margaret Hospital Patient Satisfaction with Doctor Questionnaire (PMH/PSQ-MD) with Rubin et al's Physician subscale of the Patient's Viewpoint Questionnaire (PS-PVQ) and Smith et al's Patient-Doctor Interaction Scale (PDIS). Divergent validity was tested by comparing these questionnaires with Spitzer's quality of life (QOL) questionnaire. RESULTS: The final PMH/PSQ-MD is a 29-item self-administered questionnaire with four response categories and a “does not apply” category. Four domains were confirmed by factor analysis: (1) information exchange, (2) interpersonal skills, (3) empathy, and (4) quality of time. The questionnaire has an overall Cronbach's alpha of 0.97; the values for each domain are, respectively, 0.92, 0.90, 0.88, and 0.88. The PMH/PSQ-MD correlated well with both the PDIS and the PS-PVQ (P < .001 for both). Divergent validity was confirmed with Spitzer's QOL questionnaire. CONCLUSION: The PMH/PSQ-MD is an outpatient satisfaction questionnaire specific to the patient-physician interaction that has shown excellent internal consistency, is feasible, and has strong support for validity in this oncology population.
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Akhrani, Lusy Asa, and Yeni Ardyaningrum. "Measuring Patient Satisfaction from Attitude toward Complementary and Alternative Medicine (CAM) Moderated by Patient Religiosity." Humaniora 10, no. 2 (July 18, 2019): 89. http://dx.doi.org/10.21512/humaniora.v10i2.5069.
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This research aimed to determine whether religiosity was able to be a moderator and strengthen the role of attitudes on CAM (Complementary and Alternative Medicine) as the originator of patient satisfaction in ‘sangkal putung’ treatment. The research applied a quantitative method with accidental sampling technique. The number of research respondents was 90 people aged 18 to 67 years old who visited the ‘sangkal putung’ at least twice and conducted treatment in the last 10 years. The research instrument used was SACAM (Scale for Attitude towards CAM) with the reliability of 0,843, PSQ-18 (Patient Satisfaction Questionnaire-Short Form) with the reliability of 0,859, and the Religiosity Scale was modified and rearranged based on the dimensions of religiosity by Stark & Glock with the reliability of 0,929. The research indicates that religiosity has a significant effect to strengthen the role of attitudes toward CAM as the originator of the treatment satisfaction of ‘sangkal putung’ patients. It means that the higher patient’s religiosity, the higher role of attitude towards CAM as the originator of the treatment satisfaction of ‘sangkal putung’ patients. Around 32,1% of the attitudes role towards cam works as a source of patient satisfaction of ‘sangkal putung’ treatment.
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Alam, Md Moddassir, Pallab Sikdar, Amresh Kumar, and Arun Mittal. "Assessing adherence and patient satisfaction with medication." International Journal of Pharmaceutical and Healthcare Marketing 12, no. 4 (November 5, 2018): 409–32. http://dx.doi.org/10.1108/ijphm-10-2016-0053.
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Purpose The study considers a four-construct model for validating the factors of overall patient satisfaction with medication. This paper aims to study the satisfaction of patients with their medication. Patient satisfaction with medication influences treatment-related behaviors, such as their possibility of continuing to use their medication, to take their medication correctly and to adhere with medication regimens. Design/methodology/approach treatment satisfaction questionnaire for medication (TSQM) version 1.4 patient satisfaction model has been tested for reliability and validity through confirmatory factor analysis. A structured questionnaire, incorporating variables identified from original TSQM version 1.4 (Atkinson et al., 2005), has been used as a survey instrument for the study. Final respondent sample size was 380 patients who were on medication for a minimum duration of 10 days. Findings In total, 75 per cent of the willingly participating patients were found to adhere to medication regimen as advised by their physician. Effectiveness, side effects, convenience and global satisfaction were found to be reliable and valid factors for assessing satisfaction with medication among patients in emerging market settings. Originality/value The existing studies on measuring patient satisfaction have been majorly confined to developed economies. There is lack of focused research on patient satisfaction and its underlying determinants in the emerging market settings. The present study is an attempt to fill the existing research gap.
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Mason, Andrew N., Matt Brown, and Kevin Mason. "Telemedicine Patient Satisfaction Dimensions Moderated by Patient Demographics." Healthcare 10, no. 6 (June 1, 2022): 1029. http://dx.doi.org/10.3390/healthcare10061029.
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Background: A multi-dimensional telemedicine patient satisfaction measure is utilized to provide managerial insights into where service improvements are needed and factors that impact patient service perceptions. This research explores the influence of patient demographics on telemedicine satisfaction. Four dimensions of telemedicine patient satisfaction (health benefits, patient-centered care, monetary costs, and non-monetary costs) were compared across patient gender, income, and education levels. Methods: A survey of 440 US telemedicine patients on patient satisfaction was measured with Likert scale items to create a multi-dimensional construct using the SERVQUAL model. MANOVA, ANOVA, and linear contrasts were used to examine the impact of patient demographics on telemedicine satisfaction dimensions. Results: The findings revealed that patient demographic characteristics moderated various dimensions of their telemedicine experience satisfaction. Satisfaction with telemedicine health benefits was moderated by patient gender and income levels. Patient-centered care was moderated by patient gender, income, and education levels. Satisfaction with the monetary cost of telemedicine was associated with patient gender and education level. Patient education level influenced their satisfaction with telemedicine non-monetary costs. Discussion: Notable trends include generally higher patient satisfaction for women and those with lower education levels. Patient income showed mixed trends regarding the four dimensions of patient satisfaction. Improvements in patient health literacy along with customized services may improve telemedicine patient care satisfaction and health outcomes. Conclusions: Measuring telemedicine patient satisfaction with a multi-dimensional assessment tool provides insights into how patient demographics influence perceptions of services received. The findings highlighted perceptions of telemedicine patient satisfaction dimensions that differed across patient demographics and provided insights into their overall impact on telemedicine patient satisfaction.
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Hakim, Mohammad Rahman. "PERSEPSI NILAI PELANGGAN DAN KEPUASAN DI KLINIK SWASTA “X” DI SURABAYA." Jurnal Administrasi Kesehatan Indonesia 5, no. 1 (December 20, 2017): 91. http://dx.doi.org/10.20473/jaki.v5i1.2017.91-98.
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The increasing number of health service industry caused an increase of health service demand. Keeping service quality is a main key to give good service to patient. One of service quality measurement methods is through patient satisfaction measurement. To service quality which given by health service facility this research aim to identify patient satisfaction toward service quality in Clinic “X” in Surabaya. The research has been implemented with cross sectional design using quantitative approach. The research use questionnaire which given to 89 patients. On patient service quality satisfaction, patient satisfaction toward interaction, service environment and outcome quality is in stratified category. Total satisfaction in stratified category too. Perceived customer value is in good category. Satisfaction on aspect interaction quality and outcome quality is significantly related to perceived customer value. Total satisfaction is significantly related too with perceived customer value. Keywords: customer value, quality, satisfaction, service
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Lis, C. G., M. Rodeghier, and D. Gupta. "Distribution and determinants of patient satisfaction in oncology with a focus on health-related quality of life." Journal of Clinical Oncology 27, no. 15_suppl (May 20, 2009): e17578-e17578. http://dx.doi.org/10.1200/jco.2009.27.15_suppl.e17578.
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e17578 Background: Cancer patients usually undergo extensive and debilitating treatments, which makes patient satisfaction with care in oncology an important health care assessment measure. We conducted a study to examine patients’ experiences with the care they receive and to investigate the clinical, demographic and quality of life (QoL) factors that can predict satisfaction in a large heterogeneous sample of cancer patients. Methods: A case series of 538 cancer patients treated at Cancer Treatment Centers of America (CTCA) at Midwestern and Southwestern Regional Medical Centers between August 2006-December 2007. A patient satisfaction questionnaire developed in-house by CTCA was used. The questionnaire covered the following dimensions of patient satisfaction: hospital operations and services, physicians and staff, and patient endorsements for themselves and others. QoL was assessed using EORTC QLQ-C30. The available clinical, demographic and QoL factors were evaluated for predictive significance using univariate (t-test or chi-square test) and multivariate logistic regression. Results: The response rate for this study was 24.4%. The mean age of our patient population was 54.1 years (SD = 10.5, range 17–86), with a slight preponderance of females (57.2 %). Breast cancer (n = 124, 23.0 %) and lung cancer (n = 101, 18.8%) were the most frequent cancer types. 481 (89.4%) patients were “very satisfied” with their overall experience with CTCA. Age and several QoL function and symptom scales were predictive of satisfaction upon univariate analysis. However, in the multivariate modeling, only those with a score above the median on the fatigue measure (i.e., worse fatigue) had reduced odds of 0.28 of being “very satisfied” with CTCA (p = 0.03). Conclusions: We found that fatigue was an independent significant predictor of patient satisfaction. This finding argues for special attention and programs for cancer patients who report higher levels of fatigue. Such efforts will help lessen the effect of fatigue on their daily functioning, and may increase their satisfaction with treatment. No significant financial relationships to disclose.
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Isenberg, Sarina, Rebecca Aslakson, J. Nicholas Dionne-Odom, Thomas J. Smith, Katherine Clegg Smith, Sarabdeep Singh, Jennifer L. Wolff, and Debra Roter. "Family companions’ involvement during pre-surgical consent visits for major cancer surgery and its relationship to visit communication and satisfaction." Journal of Clinical Oncology 35, no. 31_suppl (November 1, 2017): 30. http://dx.doi.org/10.1200/jco.2017.35.31_suppl.30.
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30 Background: While research has explored the role of companions (accompanying family members) in medical visits, studies have not examined companions’ involvement in pre-surgical visits. This study explored how companions’ presence impacts communication and satisfaction during pre-surgical visits to discuss major cancer surgery. Methods: Secondary analysis of 61 pre-surgical visit recordings with 8 surgical oncologists at an academic tertiary care hospital. Recordings were analyzed using the Roter Interaction Analysis System, and surgeons and patients completed a post-visit satisfaction questionnaire. Poisson and logistic regression models were used to assess differences in communication and satisfaction when companions were present (n = 46, 75%) and not present (n = 16, 25%). Models were fit using generalized estimating equations to account for nesting of patients within surgeons. Results: Companion communication was largely emotional and facilitative. In unadjusted analyses, companion presence was associated with a 29% increase in surgeon talk in the visit overall (IRR 1.29, p = 0.006), and a 41% increase in the amount of medical information provided (IRR 1.41, p = 0.001). Companion presence was associated with 45% less patient disclosure related to lifestyle/psychosocial topics (IRR 0.55, p = 0.037). In adjusted analyses, companions’ presence was associated with 23% lower levels of patient-centeredness (IRR 0.77, p 0.004). No difference between visits with and without companions in patient nor surgeon satisfaction. Conclusions: Companions’ presence increased the medical focus of the discussion; surgeons conveyed more medical information, and patients disclosed less psychosocial information. Companions might perceive patients as anxious prior to major surgery, compelling companions to advocate for the patient. Companion’s presence might be beneficial; however, this benefit might not be captured by the patient-centeredness ratio. As there was no difference in satisfaction, patient and surgeon satisfaction may not be predicated on patient-centeredness, but on the conveyance of timely, surgery-related information. Clinical trial information: NCT02489799.
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Anjani, Nur Ilahi. "KEPUASAN LAYANAN KESEHATAN POLI UMUM DI RSIA ARAFAH ANWAR MEDIKA SUKODONO SIDOARJO." Medical Technology and Public Health Journal 2, no. 2 (October 29, 2018): 162–66. http://dx.doi.org/10.33086/mtphj.v2i2.569.
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This study aims to determine the satisfaction of patients in using health services at general polyhospital of Arafah Anwar Medika Sukodono in Sidoarjo. The survey was conducted on 50 newpatients who received health services at Polia General Hospital Anwar Medika Sukodono SidoarjoRegency. Instruments are structured questionnaires through PSQ (Patient SatisfactionQuestionnaire). Data were analyzed using descriptive statistical test through the frequencydistribution table. Research shows the satisfaction of respondents to service in general poly in generaland the satisfaction of respondents related to facilities in the general poly is good. Satisfaction ofrespondent to physician ability and doctor's accuracy is good. Satisfaction of respondent to attitudeof doctor and nurse to patient have good. Satisfaction of respondent on giving information fromdoctor have good. Satisfaction of respondents related to the conformity of cost is good. Satisfactionof respondents at the time of examination is also good. And the satisfaction of respondents related tothe access of respondents is good. This research recommends follow-up related inputs, suggestions,complaints from the public related to the service so as to provide the best solution to the problemsfaced by customers and conduct regular and continuous surveys to maintain the quality of service.
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Porter, G. A., J. M. Murdoch, K. M. Inglis, and P. J. Veugelers. "Access to care and patient satisfaction for surgically-treated breast cancer." Journal of Clinical Oncology 25, no. 18_suppl (June 20, 2007): 17010. http://dx.doi.org/10.1200/jco.2007.25.18_suppl.17010.
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17010 Background: Although recent studies have described timeliness of breast cancer (BC) care and its impact on outcomes, there is little data on patient perception of timeliness. This study examined the association between clinicodemographic factors, timeliness and patient satisfaction for surgically-treated BC patients across defined intervals of diagnosis (Dx) and treatment. Methods: All patients undergoing surgery for primary BC within a single Health District over 24 months were enrolled in a prospective consecutive cohort study. A comprehensive, standardized method of ascertaining specific time intervals, including a patient interview, was used to quantify the timeliness of presentation, Dx and treatment. A validated satisfaction questionnaire was applied to patients 2 weeks after surgery, and following chemotherapy. Multiple linear regression, using the natural logarithm of the time interval as the dependant variable, was performed to examine the association of factors and satisfaction with specific time intervals. Results: Among the 519 patients in the study, 317 (61%) were screen-detected and 202 (39%) presented symptomatically. Complete satisfaction questionnaire responses were obtained in 348 (67%). The median time intervals in days (interquartile range) were: abnormal screen to Dx - 33 (21–48); symptoms to Dx 44 (23–97); Dx to surgery - 31 (22–43); surgery to adjuvant chemotherapy 63 (49–73). On multivariate analysis, the interval from presentation (either abnormal mammogram or symptoms) to Dx was 33% longer for screen-detected patients (p<0.0001) and 38% longer for patients where more than one diagnostic test was performed (p=0.009). Moderate correlation was identified between patient satisfaction and both the intervals from presentation to Dx (r2=0.212;p<0.0001) and from Dx to surgery (r2=0.262;p<0.0001). Controlling for the length of these intervals, younger women (p=0.01) and those with a Dx made via screening (p=0.004) had significantly lower satisfaction scores. Conclusions: The timeliness of care for BC involves several defined components; variations in the relatively short interval from Dx to surgery appeared to have most impact on patient satisfaction. Younger women and those diagnosed via screening were less satisfied with their access to timely care. No significant financial relationships to disclose.
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Prayogi, Agus Sarwo. "Hubungan Kinerja Perawat Dengan Kepuasan Pasien Di Ruang Rawat Inap Rumah Sakit Tk. III 04.06.03 Dr. Soetarto Yogyakarta." Jurnal Ilmiah Keperawatan Indonesia [JIKI] 1, no. 2 (March 19, 2018): 9. http://dx.doi.org/10.31000/jiki.v1i2.79.
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The good performance of nurse is a guarantee of quality of health care provided to patients either sick or healthy. Through the performance of nurses is expected to show real professional contribution in improving the quality of nursing service, the impact on health services, and the eventual impact on quality of life and welfare of the community. Nurses' performance is measured from the services provided to the patient so that the patient feel satisfied or dissatisfied. patient dissatisfaction arises because the gap between the expectations of patients with the performance of the service he felt while using health services. If the level of patient satisfaction is not fulfilled, then the obstacles often faced by health services is a complaint. If the performance is below expectations, then the customer will be disappointed. When performance suitable with expectations, then the customer will be very satisfied. Patient satisfaction has correlated with the performance of nurses who provide care to the patient. To know the correlation between the performance of nurses with patient satisfaction in inpatient. This study was done with quantitative methods (non-experimental) with descriptive correlation research type. With cross sectional approach. The number of sample in this study were 71 respondents by using purposive sampling techniques, data analysis by using the Correlation Kendall Tau. The results showed that the performance of nurses in inpatient room of TK III 04.06.03 Dr. Soetarto hospital is enough (40.8%), Patient satisfaction in inpatient room of TK III 04.06.03 Dr. Soetarto hospital is sufficient satisfaction (39.4%). There is a significant correlation between the performance of nurses with patient satisfaction, with a correlation coefficient of 0.646 with a p-value of 0.000 (p <0.05), means there is the good performance of nurses will increase patient satisfaction. Conclusion: There is correlation of nurses performance with patient satisfaction in inpatient room. Keywords: Nurse Performance, Patient Satisfactions