Academic literature on the topic 'Patient satisfaction Australia'
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Journal articles on the topic "Patient satisfaction Australia"
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Islam, Md Irteja, Claire O’Neill, Hibah Kolur, Sharif Bagnulo, Richard Colbran, and Alexandra Martiniuk. "Patient-Reported Experiences and Satisfaction with Rural Outreach Clinics in New South Wales, Australia: A Cross-Sectional Study." Healthcare 10, no. 8 (July 26, 2022): 1391. http://dx.doi.org/10.3390/healthcare10081391.
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Introduction: Many studies have been conducted on how physicians view outreach health services, yet few have explored how rural patients view these services. This study aimed to examine the patient experience and satisfaction with outreach health services in rural NSW, Australia and the factors associated with satisfaction. Methods: A cross-sectional study was conducted among patients who visited outreach health services between December 2020 and February 2021 across rural and remote New South Wales, Australia. Data on patient satisfaction were collected using a validated questionnaire. Both bivariate (chi-squared test) and multivariate analyses (logistic regression) were performed to identify the factors associated with the outcome variable (patient satisfaction). Results: A total of 207 participants were included in the study. The mean age of respondents was 58.6 years, and 50.2% were men. Ninety-three percent of all participants were satisfied with the outreach health services. Respectful behaviours of the outreach healthcare practitioners were significantly associated with the higher patient satisfaction attending outreach clinics. Conclusions: The current study demonstrated a high level of patient satisfaction regarding outreach health services in rural and remote NSW, Australia. Further, our study findings showed the importance of collecting data about patient satisfaction to strengthen outreach service quality.
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Diggens, Justine, and Therese Chesson. "Do factors of emotion-focussed patient care and communication impact job stress, satisfaction and burnout in radiation therapists?" Journal of Radiotherapy in Practice 13, no. 1 (April 22, 2013): 4–17. http://dx.doi.org/10.1017/s146039691300006x.
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AbstractObjectivesTo investigate levels and sources of job stress, job satisfaction and burnout experienced by radiation therapists (RTs) in an Australian cancer hospital, and determine the factors of emotion-focussed patient care and communication that contribute to RTs’ stress and burnout.MethodsOne hundred and thirteen RTs working in a dedicated cancer hospital in Australia completed a self-report questionnaire.ResultsTwelve percent of RTs reported job stress while 73·5% reported job satisfaction in their current work roles. Up to 19% of RTs experienced burnout as measured on the Maslach Burnout Inventory scales. Emotion-focussed care and communication with patients was found to have links with job stress and burnout, but also with job reward and satisfaction. A range of organisational, personal and support factors were associated with RTs’ experiences, including training and confidence in emotion-focussed patient communication.ConclusionEmotion-focussed care and patient communication contributes to both job stress and burnout, as well as job satisfaction. RTs’ experience of job stress, satisfaction or burnout are likely to vary according to a range of personal, demographic and organisational factors.
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Hush, Julia M., Vivian Yung, Martin Mackey, Roger Adams, Benedict M. Wand, Roger Nelson, and Paul Beattie. "Patient satisfaction with musculoskeletal physiotherapy care in Australia: an international comparison." Journal of Manual & Manipulative Therapy 20, no. 4 (November 2012): 201–8. http://dx.doi.org/10.1179/2042618612y.0000000009.
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Collyer, Fran, and Catherine Heal. "Patient Satisfaction with Sex Re-assignment Surgery in New South Wales, Australia." Australian Journal of Primary Health 8, no. 3 (2002): 9. http://dx.doi.org/10.1071/py02039.
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An evaluation of the effect of sex re-assignment surgery on a group of patients attending a private clinic in Sydney, Australia. Fifty-seven patients who underwent full male-to-female sex re-assignment surgery between 1987 and 2000 completed a satisfaction survey. Several factors that might influence the extent of satisfaction with surgical outcome were explored, including age, work status, social life, and the appearance and function of the new genitalia. Patients reported significantly improved social and personal satisfaction following surgery, compared with five years previously. The study challenges outcomes from previously reported studies with regard to the age of patients at the time of surgery, and the finding that from the patient's perspective, there is no fundamental association between a successful surgical outcome and a satisfactory post-operative life experience.
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Gospos, Jonathan, and Nijole Bernaitis. "Treatment Expectations, Convenience, and Satisfaction with Anticoagulant Treatment: Perceptions of Patients in South-East Queensland, Australia." Journal of Clinical Medicine 8, no. 6 (June 17, 2019): 863. http://dx.doi.org/10.3390/jcm8060863.
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Background: Warfarin has long been the only oral anticoagulant (OAC) available, but options now include non-vitamin K antagonists. Prescribing an OAC may be influenced by patient factors and preferences influenced by dosing, monitoring, and adverse effects, which may ultimately impact patient satisfaction and convenience. The aim of this study was to explore the perception of OAC treatment by Australian patients in terms of treatment expectations, convenience, and satisfaction. Methods: The Perception of Anticoagulant Treatment Questionnaire was distributed to patients dispensed OAC medication from three pharmacies in South-East Queensland. Responses to questions using a five-point Likert scale were collated and mean results utilised to assess expectations, convenience, and satisfaction, including an analysis across demographic groups. Results: A total of 56 (26.8%) surveys were returned, with the majority of respondent’s male (58.2%). Highest mean scores for treatment expectation were for an OAC that was easy to take (4.85 ± 0.79) and that could be taken care of by the respondents themselves (4.11 ± 1.14). The mean overall score for convenience was 68.90 ± 11.44% and for satisfaction 69.43 ± 16.58%. Significantly higher mean convenience scores were found in females and patients with atrial fibrillation. Conclusions: Patients’ highest expectations were for an OAC that would be easy to take, and overall satisfaction and convenience was around 69%. Factors including demographics can influence perceptions of therapy, and addressing individual preferences for OAC therapy may increase ratings of satisfaction and convenience.
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Sheehan, Lusi, Sheldon Dias, Michael Joseph, Sahil Mungroo, Jake Pantinople, and Kenneth Lee. "Primary Care Wound Clinics: A Qualitative Descriptive Study of Patient Experiences in Community Pharmacies." Pharmacy 10, no. 4 (August 17, 2022): 99. http://dx.doi.org/10.3390/pharmacy10040099.
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The expansion of primary care wound services serves to alleviate secondary and tertiary care utilization. However, patient satisfaction is required to ensure service uptake. In recent years, various community pharmacies in Australia have begun to offer dedicated wound clinics; however, evaluations of patient experiences have yet to be conducted. Thus, the present study seeks to explore: (1) the experiences and satisfaction of patients who have received wound care consultations for their acute wounds in a community pharmacy setting; and (2) how current pharmacy-based wound services can be improved. Semi-structured individual interviews were conducted with patients across five pharmacy-based wound care clinics in Western Australia. Interviews were audio-recorded, transcribed verbatim, and imported into QSR NVivo 12 Plus. Interview transcripts were coded and thematically analyzed using the framework method. Twelve interviews were required to reach data saturation. Five key themes emerged: the accessibility of wound services, the comprehensiveness of wound care services, confidence in wound care consultants, the awareness and promotion of wound services, and the expansion of wound care services. Overall, participants were satisfied with the accessibility and comprehensiveness of pharmacy-based wound service delivery, trusted the health care providers, and wanted the service to be expanded. The reported patient satisfaction, confidence in the health care provider, and desire to expand the service suggests there is potential for the service to grow in Australia. Due to the growing costs of wound care globally, there is scope to further evaluate and expand wound care services in the primary care setting on an international level.
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Hale, Andrew, Ian Coombes, Julie Stokes, Stuart Aitken, Fiona Clark, and Lisa Nissen. "Patient satisfaction from two studies of collaborative doctor - pharmacist prescribing in Australia." Health Expectations 19, no. 1 (January 23, 2015): 49–61. http://dx.doi.org/10.1111/hex.12329.
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Sommer, Jessica, William Macdonald, Caroline Bulsara, and David Lim. "Grunt language versus accent: the perceived communication barriers between international medical graduates and patients in Central Wheatbelt catchments." Australian Journal of Primary Health 18, no. 3 (2012): 197. http://dx.doi.org/10.1071/py11030.
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Due to the chronic shortages of GPs in Australian rural and remote regions, considerable numbers of international medical graduates (IMG) have been recruited. IMG experience many difficulties when relocating to Australia with one of the most significant being effective GP−patient communication. Given that this is essential for effective consultation it can have a substantial impact on health care. A purposive sample of seven practising GPs (five IMG, two Australian-trained doctors (ATD)) was interviewed using a semistructured face-to-face interviewing technique. GPs from Nigeria, Egypt, United Kingdom, India, Singapore and Australia participated. Interviews were transcribed and then coded. The authors used qualitative thematic analysis of interview transcripts to identify common themes. IMG−patient communication barriers were considered significant in the Wheatbelt region as identified by both IMG and ATD. ATD indicated they were aware of IMG−patient communication issues resulting in subsequent consults with patients to explain results and diagnoses. Significantly, a lack of communication between ATD and IMG also emerged, creating a further barrier to effective communication. Analysis of the data generated several important findings that rural GP networks should consider when integrating new IMG into the community. Addressing the challenges related to cross-cultural differences should be a priority, in order to enable effective communication. More open communication between ATD and IMG about GP−patient communication barriers and education programs around GP−patient communication would help both GP and patient satisfaction.
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Clarke, P. H. J. "A referrer and patient evaluation of a telepsychiatry consultation–liaison service in South Australia." Journal of Telemedicine and Telecare 3, no. 1_suppl (June 1997): 12–14. http://dx.doi.org/10.1258/1357633971930788.
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A study was carried out to describe the patient population assessed by a telepsychiatry consultation-liaison service in rural South Australia, and to assess the referrers’ and patients’ satisfaction rating with this service. The study was performed in two parts, with retrospective and prospective components. The author completed a semi-structured interview for each patient (n=75) with a Brief Psychiatric Rating Scale (BPRS) for the prospective group (n=32). A questionnaire was also sent to all referrers seeking an evaluation of the usefulness of the telepsychiatry interview in terms of assessment and management recommendations and outcome. Patients from the prospective group were sent a questionnaire examining their evaluation of the usefulness of the interview in terms of assessment and management recommendations, and difficulties with the technology. The patient population was characterized by high rates of affective disorder and personality disorder, and high indices of developmental disturbance. Referrers reported high rates of satisfaction with the service. Nursing staff rated the service more positively than general practitioners. The usefulness for assessment was rated more highly than for management.
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Pond, Dimity, Karen Mate, Nigel Stocks, Jane Gunn, Peter Disler, Parker Magin, John Marley, et al. "Effectiveness of a peer-mediated educational intervention in improving general practitioner diagnostic assessment and management of dementia: a cluster randomised controlled trial." BMJ Open 8, no. 8 (August 2018): e021125. http://dx.doi.org/10.1136/bmjopen-2017-021125.
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ObjectiveTest effectiveness of an educational intervention for general practitioners (GPs) on quality of life and depression outcomes for patients.DesignDouble-blind, cluster randomised controlled trial.SettingGeneral practices in Australia between 2007 and 2010.ParticipantsGeneral practices were randomly allocated to the waitlist (n=37) or intervention (n=66) group, in a ratio of 1:2. A total of 2030 (1478 intervention; 552 waitlist) community-dwelling participants aged 75 years or older were recruited via 168 GPs (113 intervention; 55 waitlist).InterventionsA practice-based academic detailing intervention led by a peer educator that included: (1) training in use of the GP assessment of cognition dementia screening instrument; (2) training in diagnosis and management based on Royal Australian College of General Practitioners Dementia Guidelines; (3) addressing GPs’ barriers to dementia diagnosis; and (4) a business case outlining a cost-effective dementia assessment approach.Outcome measuresPrimary outcome measures were patient quality of life and depression; secondary outcome measures were: (1) sensitivity and specificity of GP identification of dementia; (2) referral to medical specialists and/or support services; (3) patient satisfaction with care; and (4) carer quality of life, depression and satisfaction with care.ResultsThe educational intervention had no significant effect on patient quality of life or depression scores after 12 months. There were however improvements in secondary outcome measures including sensitivity of GP judgement of dementia (p=0.002; OR 6.0, 95% CI 1.92 to 18.73), satisfaction with GP communication for all patients (p=0.024; mean difference 2.1, 95% CI 0.27 to 3.93) and for patients with dementia (p=0.007; mean difference 7.44, 95% CI 2.02 to 12.86) and enablement of carers (p=0.0185; mean difference 24.77, 95% CI 4.15 to 45.40).ConclusionPractice-based academic detailing did not improve patient quality of life or depression scores but did improve detection of dementia in primary care and patient satisfaction with GP communication.Trial registration numberACTRN12607000117415; Pre-results.
Dissertations / Theses on the topic "Patient satisfaction Australia"
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Wilson, Sally Guta Miriam 1954. "Evaluation of hospital pharmacy services in Victoria, Australia : a six year comparative study of customer service." Monash University, Dept. of Pharmacy Practice, 2003. http://arrow.monash.edu.au/hdl/1959.1/5689.
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Lane, Cathie Anne Clinical School St George Hospital Faculty of Medicine UNSW. "Optimising Australian postgraduate medical education and training in nephrology." Awarded by:University of New South Wales. Clinical School - St George Hospital, 2009. http://handle.unsw.edu.au/1959.4/44662.
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The optimal manner in which to train nephrologists has not been studied. The objectives of this research were to determine:- 1. The educational and historical basis underpinning the Australian nephrology training program. 2. The drivers surrounding a career choice in nephrology. 3. What constitutes an ???ideal??? nephrologist and how nephrologists spend their work time, thereby identifying skills and attributes to be fostered in training. 4. Impediments to training, including examination of the available workforce. Five sub studies were undertaken, utilising a combined quantitative and qualitative approach (mixed methods): 1) A national Basic Physician Trainee (BPT) questionnaire, 2) a national nephrology workforce study, and in-depth interviews of: 3) nephrology patients, 4) nephrology trainees and 5) practicing nephrologists. New findings arising from this research reveal: doctors choose nephrology as a career if exposed to the specialty in a positive manner with good role models, however, there are a range of modifiable factors that make nephrology unattractive to many BPTs; workload is high, impacting negatively on training and trainee recruitment; Nephrologists spend most time in the management of dialysis and transplant patients but have a range of other roles in day to day practice, essential information to develop a competency based training program; availability of nephrologists for training is suboptimal and will likely worsen; Patients and doctors apply and weight parameters differently when defining an ???ideal nephrologist???. Both groups believed that specialist knowledge remains an essential requirement but patients focused more on good communication skills. This research provides evidence that the training program should incorporate training in advanced communication and basic research skills and promotion of an holistic approach to patient care. There is no formal alignment of training with assessment. Trainees and nephrologists believe that feedback is critical to learning, yet the assessment process is not underpinned by sound educational principles. This can be rectified using the findings of this research in conjunction with curriculum development and performance assessment. This research should provide an approach to the examination of training that is applicable to many internal medicine specialties. Importantly, nephrology training can now be improved with sound educational principles, underpinned by the findings of this research.
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Khowaja, Khurshid University of Ballarat. "Integrated clinical pathway of transurethral resection of the prostate : impact on clinical quality, cost and patient and staff satisfaction." University of Ballarat, 2004. http://archimedes.ballarat.edu.au:8080/vital/access/HandleResolver/1959.17/12780.
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"The central focus of this study is an investigation into how the implementation of a clinical pathway for the surgical procedure of transurethral resection of the prostate (TURP) impacted on clinical quality, cost, and patient and staff satisfaction at the Aga Khan University Hospital (AKUH) in Pakistan"Doctor of Philosophy
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Khowaja, Khurshid. "Integrated clinical pathway of transurethral resection of the prostate : impact on clinical quality, cost and patient and staff satisfaction." University of Ballarat, 2004. http://archimedes.ballarat.edu.au:8080/vital/access/HandleResolver/1959.17/14616.
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"The central focus of this study is an investigation into how the implementation of a clinical pathway for the surgical procedure of transurethral resection of the prostate (TURP) impacted on clinical quality, cost, and patient and staff satisfaction at the Aga Khan University Hospital (AKUH) in Pakistan"Doctor of Philosophy
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Howard, Matylda Iwanna. "Raising the voice of dissatisfaction : a qualitative study of the Queensland acute health care consumer and the experience of complaining." Thesis, Queensland University of Technology, 2011. https://eprints.qut.edu.au/46834/1/Matylda_Howard_Thesis.pdf.
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Research into complaints handling in the health care system has predominately focused on examining the processes that underpin the organisational systems. An understanding of the cognitive decisions made by patients that influence whether they are satisfied or dissatisfied with the care they are receiving has had limited attention thus far. This study explored the lived experiences of Queensland acute care patients who complained about some aspect of their inpatient stay.
A purposive sample of sixteen participants was recruited and interviewed about their experience of making a complaint. The qualitative data gathered through the interview process was subjected to an Interpretative Phenomenological Analysis (IPA) approach, guided by the philosophical influences of Heidegger (1889-1976). As part of the interpretive endeavour of this study, Lazarus’ cognitive emotive model with situational challenge was drawn on to provide a contextual understanding of the emotions experienced by the study participants.
Analysis of the research data, aided by Leximancer™ software, revealed a series of relational themes that supported the interpretative data analysis process undertaken. The superordinate thematic statements that emerged from the narratives via the hermeneutic process were ineffective communication, standards of care were not consistent, being treated with disrespect, information on how to complain was not clear, and perceptions of negligence.
This study’s goal was to provide health services with information about complaints handling that can help them develop service improvements. The study patients articulated the need for health care system reform; they want to be listened to, to be acknowledged, to be believed, for people to take ownership if they had made a mistake, for mistakes not to occur again, and to receive an apology.
For these initiatives to be fully realised, the paradigm shift must go beyond regurgitating complaints data metrics in percentages per patient contact, towards a concerted effort to evaluate what the qualitative complaints data is really saying. An opportunity to identify a more positive and proactive approach in encouraging our patients to complain when they are dissatisfied has the potential to influence improvements.
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Nair, Rahul. "Psychometric properties and structural determinants of oral care performance among children in Australia." Thesis, 2019. http://hdl.handle.net/2440/120165.
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There are differences in the dental care system that provide services to children in Australia across its jurisdictions. The policies in these jurisdictions result in significant differences in the organisation of oral care services, the extent and eligibility for public funding, and the availability of service providers of choice. Performance of those differing systems has not been evaluated, particularly as measured in a population. Among the children, the Aboriginal and Torres Straits Islanders (Indigenous children) face a disproportionate burden of oral diseases. Further, those experiencing higher discrimination are more likely to have unfavourable dental visiting patterns. As such, the reasons for such visiting patterns are currently unexplored. This thesis aimed to assess the effect of structural properties of the healthcare system on the performance of oral care and more specifically its role in the inequity in the performance of oral care faced by Indigenous children in Australia. The aims of this thesis were addressed through four inter-related scientific publications. The first paper that critically reviewed patient satisfaction questionnaires that assessed the performance of oral care and found 14 instruments for patient satisfaction of oral care and described its domains and assessed their psychometric properties. This critical review also found that the psychometric properties of the instruments were mostly unassessed, had differing dimensionality, and were only created for adult populations. Following this, the next paper assessed the psychometric properties of a new instrument developed for the National Child Oral Health Study (2012-’14). This 37-item instrument forms the Child Oral-care Performance Assessment Scale (COPAS) that measured the performance of oral 2 care among children, as reported by their parents. It was noted that COPAS had acceptable structural validity, construct validity and internal consistency. With these results, the following paper assessed the variations between states and territories in the performance of oral care delivery for children in Australia. Here the analyses found that smaller states with comparatively significant school dental services (Tasmania and South Australia) had the highest ratings for the performance of oral care, as measured using COPAS. The following paper extended this conceptualisation and assessed the effect of public versus private care on the performance of oral care and the modification of this effect based on the Indigenous status of the children. This paper found evidence of effect modification of private versus public care facilities on the performance of oral care systems with an increased chance of higher performance of oral care in private dental care facilities among non-Indigenous children versus Indigenous children in Australia. Overall, this thesis found evidence that the major structural variabilities in Australia affect the performance of oral healthcare systems available for children and contribute to inequity in the performance of oral care for the Indigenous children.Thesis (Ph.D.) -- University of Adelaide, Adelaide Dental School, 2019
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Desborough, Jane Louise. "The Australian Capital Territory Patient Enablement and Satisfaction Study (ACTPESS): A mixed methods study examining the impact of nursing care on the quality of care in Australian general practice." Phd thesis, 2016. http://hdl.handle.net/1885/101465.
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BACKGROUND: In response to demographic changes, increasing rates of chronic disease and demand for primary health care services, since the early 2000’s Australia has increased the number and roles of general practice nurses (GPNs). There is a scarcity of evidence establishing whether the increased availability and use of nursing care in general practice has resulted in improved patient outcomes. Two key quality outcomes – patient satisfaction and enablement – have been examined extensively as outcomes of general practitioner care; however an evidence gap exists regarding these outcomes in relation to GPN care. The aim of this study was to examine the relationship between general practice and GPN consultation characteristics, and patient satisfaction and enablement. METHODS: A concurrent mixed methods study was conducted. The quantitative component consisted of a cross-sectional study of 678 patients (response rate = 41%) receiving GPN care in 21 general practices in the Australian Capital Territory. Patient Enablement and Satisfaction Surveys were distributed to these patients between September 2013 and March 2014. Multilevel mixed effect models were used to analyse these data. The qualitative component took a grounded theory approach to in-depth interviews with GPNs (n=16), patients (n=23) and practice managers (n=9) from these same general practices. Data generation and analysis were conducted concurrently using constant comparative analysis and theoretical sampling. After the separate quantitative and qualitative analyses, findings were integrated. This involved quantification of selected qualitative variables for inclusion in multilevel analyses and a secondary integration of findings. FINDINGS: The results of this study provided evidence of: ● a significant association between patient satisfaction and Nursing scope of practice and autonomy, Continuity of GPN care, Patients making appointments to see a particular GPN, Consultation type and Duration of consultation; ● a significant association between patient enablement and Nursing scope of practice and autonomy, Consultation type and Duration of consultation;● behaviours that characterise ‘the just right nurse’; ● an interconnection between patient satisfaction and enablement. This evidence is presented in the form of a theoretical model called, developing a positive patient experience with nurses in general practice: an integrated model of patient satisfaction and enablement. This process-based model includes general practice and GPN consultation characteristics underpinning actions and interactions that support the triggering of health care partnerships between patients and GPNs, and tailoring care to meet each patient’s unique needs.
The effectiveness of this model is contingent on the general practice context in which it operates. Examination of characteristics that support broad scopes of nursing practice coupled with high levels of autonomy facilitated an understanding of ‘enabling’ and ‘less-enabling’ general practices. CONCLUSION: This integrated model of patient satisfaction and enablement is a practical tool to inform education and training for GPNs and other clinicians, particularly in relation to the management of patients with chronic and long-term conditions. This evidence provides impetus to deepen our insight into general practice models of care that facilitate enhanced nursing scope of practice and autonomy, continuity of care and adequate time for nursing consultations. Integral to patient-centred care, these interprofessional models are the key to optimising GPN roles and the associated quality patient outcomes.
Book chapters on the topic "Patient satisfaction Australia"
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Haug, Maximilian, Maria Dahm, Heiko Gewald, and Andrew Georgiou. "Just Talk to Me – A Qualitative Study of Patient Satisfaction in Emergency Departments." In MEDINFO 2021: One World, One Health – Global Partnership for Digital Innovation. IOS Press, 2022. http://dx.doi.org/10.3233/shti220102.
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Communication between patients and hospital staff is a vital part of patient satisfaction and can contribute to better healthcare outcomes. Especially in emergency departments, where the workload is high, it is difficult to always address the communication needs of patients. In a qualitative study, we interviewed 32 patients in emergency departments in Australia. We found that, in the context of the emergency department, the characteristics of the source assumes an essential role in the appraisal of information. Especially if patients show low health literacy hospital staff needs to engage with them. It is important that patients feel informed as this increases patient satisfaction, even though they may not fully understand the delivered information.
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Wickramasinghe, Nilmini, Louise O'Connor, and Jeremy Grummet. "The E-Viewer Study." In Research Anthology on Telemedicine Efficacy, Adoption, and Impact on Healthcare Delivery, 447–54. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-8052-3.ch023.
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For patients undergoing surgery in a multi-day admission, standard care requires that their surgeon review the patient post-operatively to check on their progress. This is usually done by the specialist attending in person. However, in the Australian setting, most specialists work at multiple institutions. As a result, review ward rounds, especially of post-operative patients, can be delayed, which can delay management decisions and discharge, which in turn may lower patient satisfaction. A telemedicine solution is designed, and results from a pilot test are examined to assess the benefits of incorporating an electronic discharge capability into the current process.
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Wickramasinghe, Nilmini, Louise O'Connor, and Jeremy Grummet. "The E-Viewer Study." In Advances in Healthcare Information Systems and Administration, 183–90. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-1371-2.ch012.
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For patients undergoing surgery in a multi-day admission, standard care requires that their surgeon review the patient post-operatively to check on their progress. This is usually done by the specialist attending in person. However, in the Australian setting, most specialists work at multiple institutions. As a result, review ward rounds, especially of post-operative patients, can be delayed, which can delay management decisions and discharge, which in turn may lower patient satisfaction. A telemedicine solution is designed, and results from a pilot test are examined to assess the benefits of incorporating an electronic discharge capability into the current process.
Conference papers on the topic "Patient satisfaction Australia"
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Scherer, Laura, Victoria Shaffer, Jeffrey DeWitt, Tanner Caverly, and Brian Zikmund-Fisher. "77 Medical maximizing-minimizing and patient preferences for high and low-benefit care, perceived acceptability of recommendations against low-benefit care, and patient satisfaction." In Preventing Overdiagnosis Abstracts, December 2019, Sydney, Australia. BMJ Publishing Group Ltd, 2019. http://dx.doi.org/10.1136/bmjebm-2019-pod.89.
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Wardani, Arista Kusuma. "Interprofessional Collaboration on Mental Health: A Scoping Review." In The 7th International Conference on Public Health 2020. Masters Program in Public Health, Universitas Sebelas Maret, 2020. http://dx.doi.org/10.26911/the7thicph.04.26.
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ABSTRACT Background: The increasing prevalence rate of mental illness due to demographic changes became the burden of disease in primary health care. Effective interprofessional collaboration strategies are required to improve professional welfare and quality of care. Interdisciplinary teamwork plays an important role in the treatment of chronic care, including mental illness. This scoping review aimed to investigate the benefit and barrier of interprofessional collaboration approach to mental health care. Subjects and Method: A scoping review method was conducted in eight stages including (1) Identification of study problems; (2) Determining priority problem and study question; (3) Determining framework; (4) Literature searching; (5) Article selection; (6) Critical appraisal; (7) Data extraction; and (8) Mapping. The search included PubMed, ScienceDirect, and Willey Online library databases. The inclusion criteria were English-language, full-text, and free access articles published between 2010 and 2020. The data were reported by the PRISMA flow chart. Results: A total of 316 articles obtained from the search databases, in which 263 articles unmet the inclusion criteria and 53 duplicates were excluded. Based on the selected seven articles, one article from a developed country (Malaysia), and six articles from developing countries (Australia, Canada, Belgium, Norway) with quantitative (cross-sectional, surveillance) and qualitative study designs. The reviewed findings were benefit and barrier of interprofessional collaboration on mental health. Benefits included improve quality of care, increase job satisfaction, improve patient health status, increase staff satisfaction, increase performance motivation among employees, as well as shorter duration of treatment and lower cost. Barriers included hierarchy culture, lack of resources, lack of time, poor communication, and inadequate training. Conclusion: Interprofessional teamwork and collaboration have been considered an essential solution for effective mental health care. Keywords: interprofessional collaboration, benefit, barrier, mental health Correspondence: Arista Kusuma Wardani. Universitas ‘Aisyiyah Yogyakarta. Jl. Siliwangi (Ring Road Barat) No. 63 Mlangi, Nogotirto, Gamping, Sleman, Yogyakarta, 55292. Email: wardanikusuma1313@gmail.com. Mobile: +6281805204773 DOI: https://doi.org/10.26911/the7thicph.04.26