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1
Jeong, Laila S. (Laila Silvija) 1955. "Competitive advantage in the U.S. paper and paper products industry." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/9283.
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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2000.Includes bibliographical references.
Many firms in the U.S. paper converting industry are engaged in the commodity business of manufacturing finished paperboard products from paper stock. Contrary to the typically held mindset, these firms do not have to be relegated to the low margin end of the business. This thesis applies the various dimensions of the Delta Model to the paper converting business of the Chesapeake Corporation to define a new competitive positioning that will attract, satisfy, and retain the firm's customers. The overall objective is to develop the key elements of a new business strategy for Chesapeake upon which the business strategic agenda can be built. A new business model for the firm is presented that is centered on the "Total Customer Solution" and "System Lock-In" options of the Delta Model. The future business scope created by this new competitive positioning is defined and discussed in terms of new products and services, market segments, geographic coverage, and unique corporate competencies. These factors are used to identify three initial market segments that provide Chesapeake important opportunities to offer added-value to customers. Specific value propositions by customer segment are presented. The intent of each value proposition is to engender deep customer relationships that ultimately make Chesapeake successful because its has enabled its immediate customer to serve its own customer in a superior way.
by Laila S. Jeong.
M.B.A.
2
Powell, Robert. "Industry value at risk in Australia." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2007. https://ro.ecu.edu.au/theses/297.
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Value at Risk (VaR) models have gained increasing momentum in recent years. Market VaR is an important issue for banks since its adoption as a primary risk metric in the Basel Accords and the requirement that it is calculated on a daily basis. Credit risk modelling has become increasingly important to banks since the advent of Basel 11 which allows banks with sophisticated modelling techniques to use internal models for the purpose of calculating capital requirements. A high level of credit risk is often the key reason behind banks failing or experiencing severe difficulty. Conditional Value at Risk (CVaR) measures extreme risk, and is gaining popularity with the recognition that high losses are often impacted by a small number of extreme events.
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Keet, Charleen. "Sappi : the story of paper." Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/53579.
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Mini-study project (MBA)--University of Stellenbosch, 2003.ENGLISH ABSTRACT: The aim of this dissertation is to attempt to analyse and evaluate the successes and mistakes Sappi Limited made when global ising the organisation from the inception of the organisation to the end of the millennium. It is very unique for a South African company to globalise from a South African base and it is the aim of this dissertation to analyse the steps such a company would follow to have success. Only a limited number of South African case studies exist in the field of strategic management and the writer will aim to structure this case study in such a manner that it will serve South African students in the field of Strategic Management. The study will start with the inception of the organisation and will describe the events that led to the globalisation of Sappi Limited as well as the financial results due to these events. This will be followed by a number of questions and answers. The focus will fall on the time frame 1980 to 2000 seeing that this is the time frame during which the greatest number of globalisation activities took place. The writer will aim to evaluate, with the limited information at hand, the company from a strategic management point of view and construct these facts into a practical case study for fellow students in the field of strategic management.
AFRIKAANSE OPSOMMING: Die doel van hierdie proefskrif is om die strategiese suksesse en foute wat Sappi Beperk gemaak het tydens die globalisering van hierdie maatskappy vanaf die onstaan van hierdie maatskappy tot en met die einde van die millennium te evalueer. Dit is uiters uniek vir 'n Suid-Afrikaanse maatskappy om vanaf 'n Suid-Afrikaanse basis te globaliseer en die doel van hierdie werkstuk is om te ondersoek watter stappe hierdie maatskappy gevolg het ten einde sukses te behaal al dan nie. Daar bestaan slegs 'n beperkte aantal Suid-Afrikaanse gevallestudies in die veld van Strategiese Bestuur en dit is die doel van skrywer om te poog om die gevallestudie so te struktureer dat dit gebruik sou kon word vir Suid-Afrikaanse studente in die veld van Strategiese Bestuur. Die studie begin met die ontstaan van die maatskappy en vertel van die gebeure wat gelei het tot die globalisering van Sappi Beperk sowel as die finansiële resultate wat bereik is as gevolg van hierdie gebeure. Hierna is daar 'n aantal vrae gestel en beantwoord. Die fokus van die ontleding is vir die tydperk 1980 tot 2000 aangesien dit die tydperk is waarin die grootste globaliseringsprojekte geskied het. Dit is die doel van die skrywer om met die beperkte inligting beskikbaar, die maatskappy uit 'n strategiese oogpunt te evalueer en hierdie feite dan saam te voeg ten einde 'n praktiese gevallestudie daar te stel vir die gebruik van mede studente in hierdie veld van bestuur.
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Lundqvist, Stina, and Tove Peterson. "Risks in the Swedish Forest, Paper & Packaging Industry." Thesis, Jönköping University, JIBS, Business Administration, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-1319.
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Background: In today’s more challenging business environment companies operating in a global market are faced by uncountable numbers of risks. The foundation of this report is based on the scenario of risks within one of the most important industries for the Swedish economy, namely the Forest, Paper and Packaging (FPP)industry. Sweden is one of the most forested countries in Europe and despite being a small country Sweden alone stands for 7 percent of the world’s total FPP production. However, it has been argued that the FPP industry might be in the midst of change where several articles and reports have commented on the upcoming challenges within the industry.
Problem discussion & Purpose: Globalization, shifting economical paradigm, a rising interest for sustainability, increased raw material prices and tougher market conditions have in combination lead to a change in today’s view of how to handle risks. FPP companies have to deal with countless number of issues facing business today and the question of how to manage risks across organizations are becoming increasingly important. The purpose of this thesis is to identify risks faced by the Swedish FPP industry and thereafter assess the most crucial risks impact and likelihood of occurrence and how they are linked to the dilemma of holding forestland or not.
Method: This study has its origin in interprevitism along with the ontological assumptions of constuctionism. An abductive research approach has been applied that has features from both deduction and induction. The study has applied the three research strategies; descriptive, explanatory and exploratory study in order to produce a true representation, describe relationships and in the same time seek new insight into the researched phenomena. A qualitative research strategy was applied where several semi-structured interviews were carried out, with respondents selected through a purposive sample of the Swedish FPP industry. Thereafter complementary material was sent out in form of a self-administrative questionnaire regarding the identified risks and their significance.
Theoretical framework: Consist of general theories concerning macro environment and risk analysis theories for understanding industries along with previous reports concerning the FPP industry. In order to determent the nature and scale of the risk the Risk radar model will be applied along with an assessment of impact and likelihood of occurrence.
Conclusion: The Swedish FPP industry today faces the following risks; Globalization & Shift of Capital to the Emerging Markets, Overcapacity, Foreign Exchange Impact & Currency Risks, Export & Import Taxes, Raw Material, Energy & Transportation Costs, Sustainability & Increased Environmental Awareness and Climate Change & Unforeseen Events. Out of these risks the most crucial where proven to be Raw Material and Energy & Transportation Costs hence there high impact and likelihood of occurrence. Given the pros and cons of holding forestland in relation to the most crucial risks identified the ownership of forestland can be seen as a strategic way of educing the threat from these risks, turning them into opportunities.
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Morrow, Guy Richard. "Managerial creativity a study of artist management practices in the Australian popular music industry /." Phd thesis, Australia : Macquarie University, 2006. http://hdl.handle.net/1959.14/42648.
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Thesis (PhD)--Macquarie University, Division of Humanities, Department of Contemporary Music Studies, 2006.Bibliography: p. 377-385.
Introduction -- Literature review, discussion of methodologies and research orientation -- "20% of nothing": Australian rock music management -- Australian country music management -- Australian pop music management: the third party -- Conclusion: managerial creativity.
Artist managers 'create' careers for musicians, yet little has been written about their creativity in the academic domain. Thus this thesis develops the notion of managerial creativity. Artist managers build and maintain 'brands', and this is a creative industry function. The thesis begins with a description of what artist management is, then it reviews the way in which various Australian musicians' and artist managers' careers are created and maintained. A musical idea or product arises from the synergy of many sources and not only from the mind of a single person (Csikszentmihalyi, 1996). Therefore it is easier to enhance creativity by changing conditions in the environment the artist is located in than by trying to make artists think more creatively. Managerial creativity involves the creation and maintenance of the system, context or environment from which artistic creativity emerges and is therefore the facet of the music industry that can most effectively enhance musical creativity.
Mode of access: World Wide Web.
ix, 390 p., ill
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Sefton, Robin 1941. "Alternative futures : cultivating a new management paradigm in vocational education and training." Monash University, Faculty of Education, 2000. http://arrow.monash.edu.au/hdl/1959.1/7658.
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Martin, Johannes J. G. "An impact analysis of the Australian wine industry over the past decade." Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/49687.
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Thesis (MBA)--Stellenbosch University, 2001.ENGLISH ABSTRACT: This study project investigates the impact of major factors that influenced the Australian wine industry over the past decade. The project starts of with an in-depth look at the history of the Australian wine industry whilst simultaneously comparing the plantings and growth in production within their industry from 1994 to 1997 to that of their operations when the industry started out in 1788. The thesis concentrates on the factors that characterized the global wine industry during the mid 1990's that were: • Wine trade would continue to grow in terms of volume in spite of a continuing fall in the quantities consumed worldwide. • Commitments undertaken by signatories to the GATT's Uruguay Round Agreements in Marrakech in 1994 would ensure that trade develops not just within trading blocs but amongst them too. • New World and Eastern-European exporters would threaten EU dominance of international markets. Furthermore, focus is placed on the driving forces within the current global wine industry with special emphasis on the new world countries showing growth in production and consumption in contrast to the old world countries predominantly. Taxation gets investigated from a consumer, producer and the Australian government's point of view as well as a comparative model between Australian wine consumption and consumption in the rest of the world during the pre-tax period as well as the post-tax period. Chapter 6 looks at Vision 2025 that the Australian wine industry developed due to a need identified to become globally competent by the industry themselves. Emphasis is placed on the whole issue of one industry turning a production-driven wine economy around into a market-driven industry with every participant within the industry "marketing" a set of strategic objectives that will ultimately benefit their whole industry. Chapter 7 looks at the Australian wine industry from an objective point of view whilst benchmarking the industry against the major global wine trends as well as against quality performances of the global role players. Emphasis is placed on the differences and similarities that Australia's wine booms have in common as well as the lessons that any upcoming wine producing country have to learn form Australia's wine boom such as: o Developnew market opportunities o Develop a long-term vision for sustainable growth o Invest in the latest technologies o Develophealthy relations with growers and marketers o Investment in product differentiation through promotions o Attract the necessary resources Finally, focus is placed on South Africa's Vision 2020 and how the local industry will benefit from the objectives been set out to be achieved.
AFRIKAANSE OPSOMMING: Hierdie studieprojek ondersoek die impak van verskeie invloedryke faktore wat 'n beduidende rol gespeel het in die Australiese wynbedryf die afgelope dekade. Die projek begin deur te kyk na 'n indiepte studie van die Australiese wynbedryf se geskiedenis terwyl daar gelyktydig vergelyking getref word tussen die aanplantings van die Australiese wynbedryf vanaf 1994 tot 1997 aan die eenkant teenoor die operasionele sy van dieselfde industrie met sy ontstaan in 1788. Die tesis konsentreer op die faktore wat die globale wynindustrie gekenmerk het tydens die middel 1990's. Hierdie faktore was onder andere: • Die wynhandel het aanhoudende groei getoon ten spyte van die wêreldwye tendens van 'n afname in wynverbruik. • Verpligtinge aangegaan deur ondergetekendes tot die GATTUruguay rondte van samesprekinge in Marrakech in 1994 het verseker dat wynhandel nie net binne handeisblokke plaasgevind het nie, maar ook tussen hierdie handelsblokke. • Die nuwewêreld produserende lande, asook die Oos-Europese lande het 'n beduidende bedreiging vir EU-beheerde markte begin word. Verder is fokus geplaas op die dryfkragte binne die globale wynindustrie met spesiale verwysing na die nuwewêreld produserende lande wat groei toon in die aanplantings van wingerde, die produksie van wyn asook die verbruik daarvan - in kontras met die ouwêreld produserende lande. Belasting word ondersoek vanaf n verbruiker, produsent en die Australiese regering se oogpunt af. n Vergelykende model word geskets waarin daar gekyk word na Australiese wynverbruik voor die belastingimplimentering asook daarna. Hoofstuk 6 kyk na Visie 2025 wat deur die Australiese wynbedryf ontwikkel is as gevolg van 'n behoefte wat geidentifiseer is om globaal mededingend te wees. Klem is geplaas op die proses van n wynindustrie wat ontwikkel het vanaf 'n produksie gedrewe industrie na 'n markgedrewe industrie met elke deelnemer in die industrie wat die strategiese doelwitte van Visie 2025 slaafs "bemark" met die wete dat hul hele industrie uiteindelik daarby sal baat. Hoofstuk 7 kyk na die Australiese wynindustrie vanaf 'n objektiewe oogpunt terwyl die industrie gemeet word teen globale wyntendense asook teen die kwaliteitsvertonings van die globale rolspelers. Fokus is geplaas op die verskille en ooreenkomste tussen Australië se twee wyn groeitydperke asook die lesse wat daaruit te leer is vir enige opkomende wynproduserende land. Hierdie lesse is: o Ontwikkel nuwe markte o Ontwikkel 'n langtermyn visie vir volgehoue groei o Investeer in die nuutste tegnologie o Ontwikkel gesonde verhoudings met kontrak wingerdplanters en bemarkers o Investeer in produkdifferensiasie deur promosies o Verkry die nodige hulpbronne Laastens is klem geplaas op Suid-Afrika se Visie 2020 en hoe die plaaslike industrie daarby sal baat indien die uiteengesette doelwitte behaal sou word.
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Todd, Kevin Michael. "Factors Affecting Raw Material Inventory Management in the Northeastern United States Pulp and Paper Industry." Fogler Library, University of Maine, 2004. http://www.library.umaine.edu/theses/pdf/ToddKM2004.pdf.
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Nystad, Marcus, and Lukas Lindblom. "Artificial Intelligence in the Pulp and Paper Industry : Current State and Future Trends." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279574.
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The advancements in Artificial Intelligence (AI) have received large attention in recent years and increased awareness has led to massive societal benefits and new opportunities for industries able to capitalize on these emerging technologies. The pulp and paper industry is going through one of the most considerable transformations into Industry 4.0. Integrating AI technology in the manufacturing process of the pulp and paper industry has shown great potential, but there are uncertainties which direction companies are heading. This study is an investigation of the pulp and paper industry in collaboration with IBM that aims to fill a gap between academia and the progress companies are making. More specifically, this thesis is a multiple case study of the current state and barriers of AI technology in the Swedish pulp and paper industry, the future trends and expectations of AI and the way organizations are managing AI initiatives Semi-structured interviews were conducted with 11 participants from three perspectives and the data was thematically coded. Our analysis shows that the use of AI varies, and companies are primarily experimenting with a still immature technology. Several trends and areas with future potential were identified and it was shown that digital innovation management is highly regarded. We conclude that there are several barriers hindering further use of AI. However, continued progress with AI will provide large benefit long term in areas such as predictive maintenance and process optimization. Several measures taken to support initiatives with AI were identified and discussed. We encourage managers to take appropriate actions in the continued work toward AI integration and encourage further research in the area of potential reworks in R&D.Framgångarna inom Artificiell Intelligens (AI) har fått stor uppmärksamhet de senaste åren och ökad medvetenhet har lett till stora fördelar för samhället liksom nya möjligheter för industrier som tar vara på dessa nya teknologier. Pappers- och massa industrin genomgår en av de mest omfattande transformationerna mot Industri 4.0. Integreringen av AI-teknologi i industrins tillverkningsprocesser has visat stor potential, men också osäkerhet kring vilken riktning företag är på väg mot. Denna studie är en undersökning av den svenska pappers- och massaindustrin, i samarbete med IBM, som syftar till att minska gapet mellan akademin och framstegen företag inom industrin tar. Mer specifikt är denna uppsats en kombinerad fallstudie av det nuvarande läget, barriärerna till AI-teknik i den svenska pappers- och massa industrin, de framtida trenderna och förväntningarna på AI och metoderna företag använder för att stötta AI-initiativ. Semi-strukturerade intervjuer genomfördes med 11 deltagare från tre olika perspektiv och datan var tematiskt kodad. Vår analys visar att användning av AI varierar och företag experimenterar huvudsakligen med omogen teknik. Flera trender och områden med potential för framtiden identifierades och det visades att digital innovationshantering är högt ansedd. Vi sammanfattar med att det finns flera barriärer som hindrar fortsatt användning av AI. Fortsatt arbete med AI-tekniken kommer leda till stora fördelar på lång sikt inom områden som prediktivt underhåll och fortsatt processoptimering. Flera åtgärder för att stötta AI-initiativ var identifierade och diskuterades. Vi uppmuntrar industrin att genomföra lämpliga åtgärder i det fortsatta arbetet mot AI-integration och uppmuntrar fortsatt forskning inom potentiella omstruktureringar inom FoU.
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Burroughs, Gary Leslie. "The response to environmental economic drivers by civil engineering contractors in South Australia." Title page, contents and abstract only, 2000. http://web4.library.adelaide.edu.au/theses/09ENV/09envb972.pdf.
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Bibliography: leaves 91-93. Examines the response of two civil engineering construction contractors in South Australia to environmental economic conditions and market requirements using primarily an action research methodology whilst the researcher was engaged as the environmental manager at both corporations.
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Sneddon, Joanne. "Innovation in the Australian wool industry : a sensemaking perspective." University of Western Australia. Graduate School of Management, 2008. http://theses.library.uwa.edu.au/adt-WU2009.0010.
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Achieving the successful development, transfer and adoption of new agricultural technology is a popular issue in the innovation literature. Innovation diffusion and economic theory has informed this literature by emphasising the central role that technology attributes and economic rationality play in the adoption of new technology. In agricultural innovation context, research has traditionally taken a technological determinist perspective, assuming that technologies shape society and that all technological change is positive and progressive. As a result of limitations of the linear, determinist perspective of agricultural innovation to explain how new technologies are adopted and diffused, social constructivist approaches to agricultural innovation have emerged as a complement to this approach. However, a unifying framework of the social construction of new agricultural technologies has not been presented in the agricultural innovation literature. In this study Karl Weicks seven properties of sensemaking are used as the foundation for the development of a unifying conceptual framework for the examination of the social construction of agricultural technology. This thesis is a study of sensemaking in the context of agricultural innovation. It examines how participants in the Australian wool industry make sense of new technologies and how that sensemaking shapes their use of new technologies over time. The focal innovation initiative studied in this thesis is the development, transfer, adoption and abandonment of objective wool fibre testing technologies. This initiative commenced in the 1960s and has resulted in significant changes in the way that Australian wool is produced, marketed and processed. An interpretive research paradigm is adopted in this study. A theory-building case study approach, combining quantitative and qualitative data collection and analysis is used to capture the ongoing, iterative, enactive and social actions and interactions that occur throughout the agricultural innovation process. The case study is divided into three separate but interlocking empirical analyses which examine how industry participants' sensemaking shaped their use of wool testing technologies at the industry, technological system and individual farm level. The findings and implications of the three empirical studies in this thesis are discussed in relation to (1) the interpretation frameworks of agricultural industry participants and technology enactment, (2) the sensemaking process, (3) the social construction of shared technology frames, and (4) the social construction of industry belief systems. This study contributes to the debate on the social construction of agricultural technology and sensemaking in the innovation process by exploring the development, transfer, adoption and abandonment of new wool fibre testing technologies by industry participants over time. It builds on theoretical and empirical agricultural innovation and sensemaking research, and draws on a theoretical framework sensitive to the social construction of technology at the individual, group and industry levels. In doing so this study develops the concept of sensemaking in the agricultural innovation process as a way of deepening our understanding of how new agricultural technologies are transferred, adopted and diffused.
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Weddikkara, Chitra. "The impact of professional culture on dispute resolution in the building industries of Australia and Sri-Lanka." Thesis, Weddikkara, Chitra (2003) The impact of professional culture on dispute resolution in the building industries of Australia and Sri-Lanka. PhD thesis, Murdoch University, 2003. https://researchrepository.murdoch.edu.au/id/eprint/395/.
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The construction industry poses a number of challenges to those working in it. One important challenge is that the industry is dependent upon human interactions in the management of building projects. In this environment it is important for those who manage the projects to deal with intricate relationships and to consider the emotions, interactions and various types of reasoning that lie behind the actions and decisions taken by the participants in the construction process.
The issue for researchers is to gain a better understanding of the variables that affect the actions of the participants in this process. Such research demands sensitivity to the values, attitudes and behavior developed by the different occupational groupings. These factors according to Edgar Schein define the culture of a professional group. This research was conceived on the belief that the professionals in the construction industry brought to bear their own professional culture on the industry. It was necessary to have a better understanding of this culture in order to be able to resolve disputes that occur in the construction process.
That is the impact of culturally deternlined values, attitudes and behavior of these professional groups. Therefore, this research is aimed at investigating the professional cultures of the participants who come together in a construction project. The question posed was whether they shared a culture or had differences, and if differences existed whetherthese differences had an effect on the reactions of each of the groups to disputes and their resolution.
A survey was carried out among professional groups in Australia and Sri-Lanka and the survey data from both countries were analyzed using statistical tests. The results show that professional groups share similarities in professional culture as well as differences. It also showed that these cultural differences created an adversarial atmosphere among construction project participants. It was also found that introducing a party outside of the usual professional groups would be beneficial in the resolution process. Respondents were of the opinion that the third party outside of the construction team could be a lawyer.
This type of research is still new within the field of construction. The contributions of this work are to link professional culture and conflict and give some indication how such conflict could be addressed. In this context by identifying the values attitudes and behavior of professional groups the subject of conflict and disputes could be beneficially addressed through professional education.
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Weddikkara, Chitra. "The impact of professional culture on dispute resolution in the building industries of Australia and Sri-Lanka." Weddikkara, Chitra (2003) The impact of professional culture on dispute resolution in the building industries of Australia and Sri-Lanka. PhD thesis, Murdoch University, 2003. http://researchrepository.murdoch.edu.au/395/.
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The construction industry poses a number of challenges to those working in it. One important challenge is that the industry is dependent upon human interactions in the management of building projects. In this environment it is important for those who manage the projects to deal with intricate relationships and to consider the emotions, interactions and various types of reasoning that lie behind the actions and decisions taken by the participants in the construction process.
The issue for researchers is to gain a better understanding of the variables that affect the actions of the participants in this process. Such research demands sensitivity to the values, attitudes and behavior developed by the different occupational groupings. These factors according to Edgar Schein define the culture of a professional group. This research was conceived on the belief that the professionals in the construction industry brought to bear their own professional culture on the industry. It was necessary to have a better understanding of this culture in order to be able to resolve disputes that occur in the construction process.
That is the impact of culturally deternlined values, attitudes and behavior of these professional groups. Therefore, this research is aimed at investigating the professional cultures of the participants who come together in a construction project. The question posed was whether they shared a culture or had differences, and if differences existed whetherthese differences had an effect on the reactions of each of the groups to disputes and their resolution.
A survey was carried out among professional groups in Australia and Sri-Lanka and the survey data from both countries were analyzed using statistical tests. The results show that professional groups share similarities in professional culture as well as differences. It also showed that these cultural differences created an adversarial atmosphere among construction project participants. It was also found that introducing a party outside of the usual professional groups would be beneficial in the resolution process. Respondents were of the opinion that the third party outside of the construction team could be a lawyer.
This type of research is still new within the field of construction. The contributions of this work are to link professional culture and conflict and give some indication how such conflict could be addressed. In this context by identifying the values attitudes and behavior of professional groups the subject of conflict and disputes could be beneficially addressed through professional education.
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Bahn, Susanne T. "Producing safety : exploring occupational health and safety values in action within the WA civil construction industry." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2008. https://ro.ecu.edu.au/theses/221.
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This thesis explores working and learning practices in the context of safety within the Civil Construction Industry (CC Industry) of Western Australia (WA) and specifically focuses on the relations between organisational safety values and current working practices, primarily focusing on the instrumental power of managers in organisations to produce safety. The thesis examines the values in action that permeate the workplace culture and mediate the daily practices of people working in this industry, and ultimately how they impact upon the minds and bodies of employees. The study provides insight into the working practices and discourses within this industry by exploring the space between rhetoric and reality. specifically in terms of managing actions. Patterns in the data illuminate particular relations between values and practices that can mediate improved regimes of occupational, safety and health (OS&H) practices within organisations in the CC Industry. This study was supported by the Civil Contractors Federation WA (CCF) enabling high-level access and reciprocal practical outcomes for the CC Industry.
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Mazzella, Annabel L. "Building reputation equity through stakeholder centred communication management : an exploratory study in the Australian oil & gas industry." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2007. https://ro.ecu.edu.au/theses/293.
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This exploratory study examines industry reputation in the Australian oil and gas sector (AOG). It answers an urgent call by writers in relevant fields including marketing, communications, public relations and management to consider corporate reputation in broader terms and beyond organisational boundaries. The goal of this research is to develop an understanding of the building blocks and communications processes by which industry reputation/s forms.
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Zhang, Qing. "Management of construction international joint ventures between Australia and Asia." Thesis, Queensland University of Technology, 2000. https://eprints.qut.edu.au/36103/1/36103_Zhang_2000.pdf.
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In recent years, many of South East Asian countries have experienced high
levels of economic growth. Coupled with their sheer population, this has led to
a huge demand for the improvement of infrastructure. The construction
market is growing rapidly in these countries, with governments encouraging
multinational companies to set up joint ventures with the local companies to
bring in advanced construction technology. International Joint Venture (IJV)
as a unique formation of project structure has become one of the most widely
used methods for multinational construction companies to enter into the Asian
market.
Australia is building closer relationships with Asian countries and is playing an
active role in the economy development of Asia Pacific region. Australian
contractors are also trying to gain a foothold in the international construction
market. They have the geographical advantage over their US or European
competitors to target the Asian market. Despite all this, the Australian
construction industry has been slow in accessing the Asian market, and has
experienced many difficulties.
As a result of the increasing interest in joint ventures in the business
environment and the high failure rate of the IJV, the study of IJV is gaining
increasing popularity among researchers. Most of the research has focused
on the motivations to joint venture. For example, past studies have
investigated joint ventures as means of coping with resource limitations and
uncertainty, reduction of risk and/or uncertainty, and expediting entry into a
new geographic or technological market. Another focus of joint venture research has been on joint venture performance and control. However, little
literature is available on how to manage the IJV between Australia and Asian
countries. As more and more Australian companies are forming joint ventures
in Asian developing countries, it is important to investigate the performance of
these joint ventures.
This research project aims at the Australian IJV in Asia. After the analysis of
existing joint venture problems, four areas of joint venture management - joint
venture formation, joint venture partnership and negotiation, joint venture
organisational management and joint venture project management have been
identified as the research concentration. Industry interviews and a
questionnaire survey has been used to collect data. Research findings are
further developed into a theoretical model for Australian IJV management.
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Tremblay, Pierre. "Comparative analysis of technological capability and productivity growth in the pulp and paper industry in industrialised and industrialising countries." Thesis, University of Sussex, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.385117.
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Baume, Georges Jean Roger. "Tourism and hospitality management education in Australia : development of a conceptual framework and model for the 21st century." Title page, contents and abstract only, 1999. http://web4.library.adelaide.edu.au/theses/09PH/09phb3471.pdf.
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Bibliography: leaves 305-335. Investigates the rapid expansion, growth, and perceived quality and viability of tourism and hospitality management education. Argues that there are doubts as to whether tourism and hospitality management education is changing according to the needs of industry and the requirements of future managers. An analysis of tourism and hospitality programs in Australian colleges and universities is conducted. Results from the analysis support the proposition for a change of direction in graduate tourism and hospitality management education, and demonstrate a general agreement in terms of content and structure.
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Desam, Padmabhushana R. "A system analysis of converting non-recyclable plastic waste into value-added products in a paper industry cluster." Thesis, Massachusetts Institute of Technology, 2013. http://hdl.handle.net/1721.1/100360.
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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2013.Cataloged from PDF version of thesis.
Includes bibliographical references (pages 59-61).
Waste plastic, both industrial and municipal sources, is posing a major environmental challenges in developing countries such as India due to improper disposal methods. Large quantities of non-recyclable plastic waste get collected in paper recycling plants in Muzaffamagar and other regions in India. The plastic waste is typically in the form of protective covers, thin film, binding coils etc., which gets separated from paper during the pulping process. Because of its low value in recycling markets, the plastic waste is currently being burned as a substitute fuel for biomass in meeting the steam generation needs in paper production. Though incineration of plastic along with other solid waste for energy recovery is a common practice in countries like Europe, low technology employed in grate boilers without proper environmental equipment are creating serious problems in this region due to combustion-generated pollution. Instead, pyrolysis technologies in combination with innovative catalysts are evolving in recent years for converting waste plastic into fuel oil, diesel, and LPG. These technologies are proven to be safe and environmental-friendly, while producing value-added products that are in high demand. The primary objective of this research study is to investigate suitable technologies to convert waste plastic that is generated in the Muzaffarnagar paper cluster into value-added products, while considering certain unique requirements such as the ability to handle large quantities of mixed plastic, availability of biomass heating sources, lack of skilled workers, and limited capital and operating costs that play an important role in new technology adoption. Moreover, implementation of a suitable technology subject to economic and social considerations in this region is explored at a system-level. This systems thinking approach is deemed to be suitable for handling such complex problems, where non-technical issues play a crucial role in finding an appropriate solution.
by Padmabhushana R. Desam.
S.M. in Engineering and Management
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Eiseman, John. "Strategies for small business education and training : a case study in the independent supermarket industry in Australia /." [Sydney] : University of Western Sydney, 1997. http://library.uws.edu.au/adt-NUWS/public/adt-NUWS20030811.161842/index.html.
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Thesis (M.Sc. (Hons)) --University of Westen Sydney, 1997."A thesis submitted in fulfilment of the requirements for the degree of Masters of Science (Honours)" Accompanied by : Current concerns, future outlook and training needs of independent supermarket retailers / John Eiseman.1994. Bibliography: p. 134-142.
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Månsson, Daniel Wilhelm. "Performance Assessment of BIM in University Facilities Management Organisations : Exploring industry perceptions in Australia and Sweden." Thesis, Curtin University, 2018. http://hdl.handle.net/20.500.11937/68270.
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This thesis explores methodologies for assessing BIM performance in Facilities Management organisations. Limited previous research in this field initiated case studies focussing industry managers of university buildings in Australia and Sweden and their readiness (organisational, capability) for handling BIM in a whole-of-life context. Furthermore, it identifies critical factors affecting their capabilities to implement and effectively use BIM in their operations.
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Finlay-Jones, Richard. "Putting the spin on wind energy risk management issues associated with wind energy project development in Australia /." Connect to this title online, 2006. http://epubs.scu.edu.au/theses/23/.
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Adelegan, Joseph Akinkugbe. "Green Investment and Organizational Performance: Evidence from the Nigerian Pulp and Paper Industry Using Mixed Methods." Case Western Reserve University Doctor of Management / OhioLINK, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=casedm1568628000999998.
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Burton-Jones, John Alan, and n/a. "A COMPARATIVE CASE STUDY OF KNOWLEDGE SUPPLY AND ORGANIZATIONAL EFFECTIVENESS." University of Canberra. School of Professional Communication, 2007. http://erl.canberra.edu.au./public/adt-AUC20070814.114351.
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It has been widely observed that economic activities are increasingly dependent on
intangible, knowledge-based resources (Hayek, 1945; Drucker, 1966; Bell, 1973;
Brinkley, 2006). One result of the move to a knowledge economy is that traditional
notions of work and human resources have broken down and organizations have adopted
new methods of sourcing knowledge. This thesis addresses the question of how
organizations can optimally determine their requirements for knowledge from within and
outside their boundaries. The objective of the thesis is to develop a theory of
organizational knowledge supply and to test the theory in explaining and predicting the
effectiveness of an organization's knowledge sourcing strategies. The research question
driving this thesis therefore is: "eCan knowledge-based theory of the firm explain the
relationship between organizations' mix of internal and external human resources and
organizational effectiveness?"e
The aim of this thesis is to contribute to human resources and organizational theory
through its theoretical model and empirical evidence of the relationship between
knowledge sourcing and organizational effectiveness. The thesis also aims to contribute
to practice by informing organizations about the effectiveness of different human
sourcing practices.
Knowledge-based theory of the firm and contingency theory were used to develop an
initial theoretical model of fit and effectiveness. To extend existing theoretical models,
and to support the case study, the initial theoretical model was refined so that it not only
included fit and effectiveness (as in past research), but it also posited a model of the
intervening process by which fit leads to effectiveness.
To test the posited theoretical model, a comparative case study was commenced in mid-
2004, in two 4.5 star inner city hotels in Australia, each a member of a different hotel
group. Qualitative and quantitative research methods were used, with semi-structured
interviews and questionnaires as the key data collection methods. The main data
collection process was completed in April 2005.
The findings from the study generally support the theoretical model. The case study
however also revealed that much of the effect of the fit of human capital on
organizational effectiveness was constrained and enabled by two other organizational
resources (hotel systems and processes, and the hotel brand standard). This finding
suggests that existing theoretical models that suggest an independent effect of human
capital fit on performance may be incomplete.
In summary the thesis research question was answered with a conditional affirmative. In
other words, knowledge-based theory can explain the relationship between organizations'
mix of internal and external human resources and organizational effectiveness, but
existing knowledgehuman capital-based models of this relationship can be extended and
thus improved in two ways:
1) By positing a model of the intervening process by which human capital fit leads to
organizational effectiveness.
2) By positing a model of the degree to which the effect of human capital fit on
organizational effectiveness depends on other organizational resources.
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Lamminmaki, Dawne, and n/a. "Outsourcing in the Hotel Industry: A Management Accounting Perpective." Griffith University. School of Accounting and Finance, 2003. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20040920.091600.
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The broad objective of this thesis is to develop an understanding of factors affecting outsourcing in the hotel industry and also the role played by management accounting in hotel outsourcing. The thesis draws on transaction cost economics (TCE), agency, contingency, and labour process theories in the context of appraising factors motivating outsourcing. Two empirical phases have been undertaken in the study. The first phase involved a series of interviews with general managers and financial controllers in large South East Queensland hotels. The second phase involved two distinct questionnaire surveys of large Australian hotels. The first was administered to hotel general managers, and the second was administered to hotel financial controllers. Significant findings arising from the study include: 1. In light of the substantial international literature describing hotel outsourcing, it appears that outsourcing in Australian hotels is relatively limited. This appears to be particularly the case with respect to food and beverage related activities. 2. Mixed support is offered for the TCE model. Both the survey and interview data provide some support for TCE's prescription that frequently conducted activities will not tend to be outsourced. Two specific extensions are offered to this aspect of the model, however. Firstly, where activities are conducted to a minimal extent, it can be uneconomic to outsource. Secondly, where large activities are undertaken by a group of organisations, their enhanced purchasing power can result in inexpensive outsourcing arrangements. With respect to TCE's uncertainty proposition, support is offered for the view that the propensity to outsource will be greater where behavioural uncertainty is lower. No support has been offered with respect to environmental uncertainty. The interview data provides some support for TCE's asset specificity proposition, however, minimal support was found in the survey phase. Despite this, the many dimensions of asset specificity (eg. site specificity, human asset specificity, etc) provided a useful checklist of issues to be considered in relation to the outsourcing decision. 3. Negligible support was found for labour process theory (LPT) in the interview phase of the study. In light of this, and the need to narrow the studys focus in the survey phase, LPT was not pursued further. LPT is a difficult construct to operationalise, given the social desirability error that may result. This may partially account for the absence of significant LPT findings in the interview phase. 4. The survey data provides some support for the agency theory view that risky activities will tend to be outsourced. 5. Considerable cross-hotel variation exists in management of, and accounting's involvement in, outsourcing decision making and control systems. Accounting appraisal of outsourcing proposals rarely includes long term oriented, sophisticated techniques such as "net present value". It appears this may be because outsourcing decisions are not conducted in the context of the formal capital budgeting process. 6. High performing hotels and hotels that conduct their outsourcing decisions in the context of a long term outsourcing strategic agenda have more sophisticated outsourcing management systems.
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Lee, Chao-Ying. "An empirical study of the impact of human resource configurations and intellectual capital on organisational performance in the Australian biotechnology industry." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2008. https://ro.ecu.edu.au/theses/237.
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The objective of this study is to examine the impact of human resource (HR) configurations (combinations) and intellectual capital (lC) in the Australian biotechnology industry. This study investigates how HR configurations facilitate the development of IC elements, which, in turn, enhance organisational performance. More specifically, it explores how HR configurations affect an organisation's level of IC; which IC elements contribute the most to the organisational perfomance; and whether innovation capital acts as a mediating variable between the three IC elements (human, organisational, and social capital) and organisational performance or whether it acts as an independent variable.
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Larwood, Andrew John. "Cleaner production : promoting and achieving it in the South Australian foundry industry." Title page, table of contents and abstract only, 2000. http://web4.library.adelaide.edu.au/theses/09ENV/09envl336.pdf.
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Bibliography: leaves 123-130. The literature search and the findings from the investigation have been used to provide recommendations for a sector specific cooperative approach using regulation, self-regulation, voluntary agreements, economic incentatives and educational/information strategies to promote and acheive cleaner production in the South Australian foundry industry.
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Addison, Sarah Louise. "15N stable isotope probing of pulp and paper wastewaters." The University of Waikato, 2008. http://hdl.handle.net/10289/2399.
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Stable isotope probing (SIP) is an established technique that can be applied to identify the metabolically active micro-organisms within a microbial population. The SIP method utilises an isotopically-labelled substrate and PCR techniques to discern the members of a microbial community that incorporate the isotope into their DNA or RNA. The current literature gap around using 15N isotopes with RNA-SIP offers real potential and advantages for targeting and identifying active members from mixed communities involved in global biogeochemical nitrogen cycling. This study specifically investigated whether nitrogen based compounds can be used as substrates in RNA-SIP methodologies and whether they can in turn be used to probe mixed community environments known to be actively fixing nitrogen. The nitrogen-limited systems targeted represented an ideal opportunity to assess the suitability of 15N-RNA-SIP approaches due to their known high nitrogen fixation rates. Identifying these nitrogen-fixing bacteria could provide a better representation analysis of the community, leading to an improved prediction on how to manage and optimise the treatment performance of target waste systems and to exploit the unique bioconversion properties of these types of organisms. Initially, the project undertook methodological proof of concept by using a soluble nitrogen source, 15NH4Cl, to label the RNA of Novosphingobium nitrogenifigens and a mixed microbial community. Successful separation of the 14N- (control) and 15N-RNA was achieved for both pure and mixed communities using isopycnic caesium trifluoroacetate (CsTFA) gradients in an ultracentrifuge. The usefulness of this technique to identify active diazotrophs in real environmental samples was tested using a nitrogen-fixing community from a pulp and paper wastewater treatment system. After growing the mixed culture with 15N2 as the sole nitrogen source, the labelled RNA was extracted and fractionated using isopycnic centrifugation in CsTFA gradients. The community composition of the active nitrogen-fixing community in the 15N2 enriched fraction was analysed by establishing a 16S rRNA gene clone library containing over 200 members. These were analysed by comparison with published sequences and by phylogenetic analysis. It was found that the more isotopic label substrate incorporated, the further the buoyant density (BD) separation between 15N- and 14N-RNA. Novosphingobium nitrogenifigens gave an average BD shift of 0.03 + 0.004 g ml-1 (95.0 atom % 15N) with 15NH4Cl. For mixed communities the average BD shift was 0.02 + 0.004 g ml-1 (80.0 atom % 15N) with 15NH4Cl and 0.013 + 0.002 g ml-1 (32.6 atom % 15N) when using 15N2. Clone library analysis of 16S rRNA genes present in the enriched 15N-RNA fraction of the mixed community was shown to consist of a diverse population of bacteria as indicated by a Shannon Weaver index value of gt;2.8. Three dominant genera (Aeromonas, Pseudomonas and Bacillus) were identified by comparison with published sequences and phylogenetic analysis. Many other groups not known as archetypal nitrogen-fixing bacteria were also identified, demonstrating that 15N2-RNA-SIP provides a useful tool for the identification of important and previously unknown contributors to nitrogen fixation in a range of environments. Overall, this project has established that nitrogen based RNA-SIP is a powerful tool that can be used successfully and reproducibly with both pure and complex mixed microbial communities to study active diazotrophs in environmental samples.
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Parwada, Jerry T. "Strategic and institutional influences on fund manager investment flows." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2004. https://ro.ecu.edu.au/theses/766.
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This thesis presents four studies of the influence of fund managers’ strategic decisions and institutional characteristics on investment cashflows. The first study investigates the alleged disintermediation of banks’ traditional deposit-taking in favour of investment management activities. Using data on Australian bank-affiliated funds and a nine-year record of the parent banks’ liability balances, this study finds that managed funds do not displace bank liabilities. Prudential capital adequacy requirements dissuade banks from using in-house managed investments as indirect conduits for raising funds in the same manner as deposit-taking.
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Kauppinen, S. (Sakari). "Development of technological competitiveness by integrating instruments and automation in process machinery." Doctoral thesis, University of Oulu, 1999. http://urn.fi/urn:isbn:9514252705.
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Abstract
The Finnish chemical forest industry has undergone a profound
structural change over the past two decades. The basic industry
is increasingly focusing its product development investments on
its own products and operations while the development of processes
and process machinery is left to specialised companies. At the same
time the purchases of the pulp and paper industry are becoming larger:
there is a shift from single device purchases to larger functional
units.
This research studies the Finnish process machinery industry
serving the needs of the pulp and paper industry and its product
development environment and strategies, and evaluates the ability
of selected case companies to design integrated process solutions. Particularly
the role of measurement and automation technology in these solutions
is under closer scrutiny. Aspects of product life cycles and technology
management, together with various procedures and operating models
for innovation and product development processes, are discussed
on the basis of the literature. The empirical part of the research
was carried out as a case study with several Finnish companies manufacturing machinery
and equipment for the chemical forest industry.
The results show that the strategies of the studied industry
are still very much dominated by the traditional emphasis on machinery
design and construction. The change in the customers' purchasing
behaviour towards ever larger units and functions is reflected particularly
as increasingly large delivery projects. The units required by the
customers are put together in the project phase, using parts and
components developed in isolation from each other. There is very
little evidence of actual product development, design or producing
of integrated process solutions. In those cases where the design
work has explicitly aimed at an integrated functional unit, the
result has been a process that the customer can easily purchase
and where the supplier's expertise in processes and process control
is already included in the package.
Designing integrated process solutions takes more than technical
expertise and capability: the strategy, organisation, and product
development process of the supplier company must support the integration
of different technologies and expertise areas in the product. Instead
of the traditional serial product development it is imperative that
the questions of process design, process machinery, and process
control are treated and solved simultaneously. The in-house expertise
and networking of research and development must be promoted in such
a way that the capabilities necessary to include the required technologies
and expertise areas in a product project are already available when the
product is being specified and designed.
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Franchi, Maria Chiara. "Paper cutting for publishing industry: evaluation of environmental benefit of an advanced management system and of an environmental impact comunication tool." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2018.
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The aim of this work is to investigate on one hand the impacts and benefits due to the industrial cutting of paper using an advanced management system, on the other hand the scientific validity of an environmental impact communication tool. The present study shows how the paper cutting chain of the DueEmmePack company works, facing the issue of environmental impacts for each step; it is also illustrated and validated the Eco-calculator, a simple mean of communication between company and customer. As far as the Eco-calculator validation is concerned, the data implemented in the instrument were compared and updated with the data present in the most important national databases, verifying the reliability of the sources and always taking as reference the average Italian data. The tool results updated and reliable, but above all, proves to be effective precisely because of its simplicity, because it also allows an untrained eye to understand the environmental impacts thanks to a comparison with everyday situations. The study of the impacts of the DueEmmePack cutting process was possible thanks to the application of the Life Cycle Assessment methodology, which allows investigating the impact of a product or process throughout its life cycle. In addition, the calculation software SimaPro was fundamental, since it contains detailed databases of pre-set and validated processes (e.g. Ecoinvent) with which it was possible to carry out the study. The impacts generated by the company are mainly due to the internal transport of the material and the packaging procedure, while the use of photovoltaic panels for the electrical supply has proved to be of fundamental importance, as it is able to greatly reduce the impact on the environment. This study, set up in the "gate-to-gate", is therefore exploitable by the company as a management tool that provides information on internal processes on which to focus its attention and on which to intervene to improve environmental performance.
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Etemadi, Ramtin. "Adoption of social media for professional knowledge sharing by construction professionals in Australia." Thesis, Queensland University of Technology, 2019. https://eprints.qut.edu.au/127290/2/Ramtin_Etemadi_Thesis.pdf.
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This study examines the adoption of social media for work-related knowledge sharing (KS) in the Australian construction industry. A new model has been developed.
Mixed research methods including a survey and interviews were conducted. Performance expectancy, knowledge sharing self-efficacy, and facilitating conditions were the factors affecting the adoption of social media for KS by construction professionals in Australia. Trust played a critical role in enhancing potential enablers and reducing barriers for social media Verification, and monitoring mechanisms are suggested for improving levels of trust. The findings contribute to improving KS in the construction industry.
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Holloway, Kristi Maree. "A worksite-based self management program to improve men's health in rural Western Australia: The industry "waist" disposal project." Thesis, Curtin University, 2015. http://hdl.handle.net/20.500.11937/2096.
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Men in rural areas are at an increased risk of obesity and chronic diseases. A mixed method study tested the feasibility and impact of a multiphase self-management program at reducing risk factors for chronic disease for 87 men across six worksites in regional Western Australia. The intervention was effective at targeting key health outcomes. Applied strategies were acceptable and are transferable to other male groups in rural areas, where access to interventions is often limited.
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Thomas, Roseanne. "Implications of electronic ordering in the Australian fresh foods industry: A longitudinal study of an Australian smallgoods company 1999-2005." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2007. https://ro.ecu.edu.au/theses/315.
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The literature about information systems adoption generally, and specifically the use of EOI within supply chains. indicates that there are significant savings to be made, primarily by reductions in inventory costs. The Iiterature surrounding the Efficient Consumer Response (ECR) movement within the retail supply chain also claims that there are significant savings to be made and that these savings will be shared by partners within the supply chain and be passed on to consumers. This is a two stage study of a local case organisation operating within a duopoly industry environment. The research was conductad during the period of 1999 to 2005.
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Eiseman, John, University of Western Sydney, and of Science Technology and Agriculture Faculty. "Strategies for small business education and training: a case study in the independent supermarket industry in Australia." THESIS_FSTA_xxx_Eiseman_J.xml, 1997. http://handle.uws.edu.au:8081/1959.7/36.
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The need to raise the skills and knowledge of both managers and staff in small business through improvement to education and training is the underpinning thematic concern of this research. Another concern is the appropriateness of action research as a process for research and development in education and training for small business. The independent supermarket industry in Australia provided the case study for this action research. The study sought to identify the barriers to participation in education and training programs and to develop strategies to overcome these barriers. Participation in education and training programs in the independent supermarket industry in Australia was found to be constrained by working conditions at store level, geographic location, negative attitudes of owners or principal managers towards education and formalised training and economic pressures on the industry. In this study the action research methodology provided the means to incrementally achieve a rich contextual understanding, to build researcher-client relationships, client receptivity to the research findings and credibility for both the researcher and the study. However, a key constraint to action research was the difficulty of gaining active participation from the client system. Another contribution of this is the documentation of the key issues and characteristics of independent supermarkets which have been poorly reported. The issues and characteristics identified for independent supermarkets, such as those arising from future uncertainity, family ownership, management style and attitude are compatible with those reported for small business generally. This research was guided by, and the results support, the proposition put forward by Gummesson that action research in a business environment is enhanced by the combining of the consultant and researcher roles. This role duality and the cyclic processes of action research provided the opportunity for incremental benefits to the clients which gave incentive for the clients to provide access and support for research in their enviroMaster of Science (Hons)
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Tyler, Emily. "The use of the real options approach in valuing the impact of climate change on the pulp and paper industry in South Africa : a case study of Sappi." Master's thesis, University of Cape Town, 2007. http://hdl.handle.net/11427/11144.
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Includes bibliographical references (leaves 104-113).An emerging valuation technique, real options analysis, has been found to provide insight on value in situations of high uncertainty. Based on financial options theory, it values options relating to real assets. For example, if a company has the option to delay the manufacture of a patented product until the demand for the product is know with greater certainty, this option enables the company to time the investment in order to maximise the returns to the product, and prevents a costly investment mistake should market demand not ever materialise. The option therefore represents a source of value to the company, the value being to retain flexibility in an uncertain environment. According to the real options approach, the uncertainties of climate change could represent sources of value for companies, depending on their ability to remain flexible and to identify, maintain and develop their options. This perspective has implications for both companies' strategic response to challenges arising from climate change and for the valuation of companies by the investor community. This thesis is aimed at answering the following research question: "Does the real options approach to valuation enhance the understanding of the impact of climate change on company value?"
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Hughes, Darren Michael. "The influence of cultivar, environment and nutrition management onwheat quality in the high rainfall zone of south west, Western Australia." Thesis, Curtin University, 2010. http://hdl.handle.net/20.500.11937/2144.
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The high rainfall zone (HRZ) of south west Western Australian (WA) has traditionally been dominated by livestock industries. However, a reduction in wool price throughout the 1990’s has stimulated a transition to farm systems that contain an increasing proportion of annual cropping enterprises. The HRZ, compared to traditional wheat belt areas of WA, has higher rainfall and a longer, cooler growing season. Potential grain yields as determined by seasonal rainfall are not often achieved because of inadequate nutrition and other constraints such as water-logging and disease. Substantial research has been conducted in the HRZ focusing on increasing grain yield to limits set by seasonal rainfall. Research on wheat grain quality characteristics, however, has been limited. The aim of this research was to examine the influence of cultivar, environment and nutrition management on wheat quality characteristics in the HRZ of south west WA and to examine the stability of cultivar performance in relation to site and season.A series of experiments was grown at Moora and Williams in 2005, 2006 and 2007. Sites were chosen to represent contrasting environments within the HRZ. Moora, the more northern site typically has higher temperatures and lower rainfall compared to Williams. Eight cultivars were selected, two that are accepted into each of the commercial quality grades (Australian Prime Hard APH, Australian Hard AH, Australian Premium White APW and Durum). Three levels of nutrition management were applied ‘control’, ‘grower’ and ‘researcher’ and were chosen to simulate low, medium and high fertiliser rates likely to be used by growers in the HRZ. Treatments effects were measured for grain yield, physical grain quality characteristics and grain protein quality charactertics as determined by a mixograph.Environment was responsible for almost 90% of the variation for grain yield, screenings, Hagberg falling number and milling yield. Management of crop nutrition was the principal source of variation for grain protein quantity (48%), dough strength as measured by mixograph area below the curve (52%) and water absorption (46%-52%). It was often the second greatest source of variation for other characteristics measured in this study. Cultivar was the predominant source of variation for dough strength as measured by mixograph initial build-up (46%) and dough stability (47%), but it had only a small affect on grain yield and grain protein quantity (2%).The increase in nutrition resulted in a significant increase in water absorption and dough strength and a trend towards increasing dough stability. An increase in gliadin and glutenin proteins is thought to be responsible for this result. The low nutritional status of soils in the HRZ not only restricts grain yield but grain protein quantity and quality. The impact of nutrition management on grain yield and quality characteristics as shown in these experiments should be considered by breeders, agronomists and marketers when interpreting experimental results. Furthermore, the results indicate that the nutritional management of breeding experiments should be based on a sound methodical approach, incorporating a combination of soil test results, grain yield potential and seasonal monitoring for the environment in question and not be simply based on levels that are either ‘district practice’ or ‘non-limiting’.This study has also identified statistically significant differences between cultivars for stability of grain yield and grain protein quality. Four cultivars (three bread wheat and one durum wheat) were characterised as having dynamic stability, which is described as the ability to respond to an environment in a predictable way. In addition, three cultivars were assessed as having static stability, unchanged performance regardless of any variation in environment for water absorption. This information indicates that assessment of stability of cultivars during the early stages of testing can assist commercial buyers in sourcing suitable grain quality and even that there may be potential to breed cultivars with improved static or dynamic stability.If it is assumed that the Australian wheat industry cannot compete in a global wheat market based on the relatively small level of production. Then the future of the industry lies in producing the qualities required by specific markets. Realizing the impact of nutrition management on quality characteristics in the HRZ of WA will be a positive step towards a sustainable industry.
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Jones, Sandra, and mikewood@deakin edu au. "The relationship between workplace reform and workplace participation." Deakin University. Bowater school of management and marketing, 2000. http://tux.lib.deakin.edu.au./adt-VDU/public/adt-VDU20050825.091140.
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This thesis sought to advance understanding of the politics of workplace reform, explaining the respective roles of management and employees and how they relate.
The literature on workplace reform usually argues that reform is predicated on greater workforce participation in managerial decisions. More specifically, different approaches to workplace reform can be aligned to different forms of participation. Thus quality management can be associated with direct forms of participation, institutional workplace reform may depend on representative forms, and best practice may require a combination of both.
This thesis uses empirical evidence to explore this alignment between the different approaches to workplace reform and forms of participation.
The period chosen for empirical study is approximately 1985-1992 - an era of rapid innovation in workplace reform for Australian manufacturing. Three workplaces were chosen for intensive study from automotive component manufacturers because that industry was itself a laboratory for workplace reform and also because these firms exemplified different approaches to competitiveness and reform.
Three approaches to workplace reform - quality management, institutional workplace reform, and best practice - were distinguished to capture the range of Australian practice at that time. Similarly two approaches to workplace participation were distinguished - direct and representative - to reflect the range of observable practices at that time and to represent competing philosophies. Direct participation illustrated an approach founded in managerial context of the political status quo, whilst representative forms were considered to permit a pluralist shift of power to enable employees to manage in place of management.
The three case studies depict companies sharing the competitive crisis of their industry. From this stems the impetus for workplace reform. At this point the firms diverged in their choice of competitive strategies for workplace reform.
The case studies reveal, at the superficial level, a match between the chosen approaches to workplace reform and forms of participation. Basically, quality management is associated with direct employee participation, institutional workplace reform with collective bargaining and representative consultative committees, and best practice with both. However when the implementation of reform and participation are examined this match becomes less significant. One firm, Auto Air, achieved highly effective outcomes in both reform and participation. Another firm, Auto Electrical, failed in both.
The thesis concluded that the relationship between forms of participation and reform is less significant than the effective implementation of policy. Unitarist or pluralist approaches to power distribution count less than managerial capacity to integrate successive reform initiatives and their commitment to workforce participation hi change.
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Rodwell, John James. "An inductive investigation of strategic configurations in the Australian information technology industry." Thesis, Queensland University of Technology, 1998.
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Preece, Michael. "Knowledge management : a residential aged care perspective." Thesis, Curtin University, 2011. http://hdl.handle.net/20.500.11937/561.
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This research explores perceptions of knowledge management processes held by managers and employees in a service industry. To date, empirical research on knowledge management in the service industry is sparse. This research seeks to examine absorptive capacity its four absorptive capacity capabilities of acquisition, assimilation, transformation and exploitation and their impact on effective knowledge management. All of these capabilities are strategies that enable external knowledge to be recognised, imported and integrated into, and further developed within the organisation effectively.The research tests the relationships between absorptive capacity and effective knowledge management through analysis of quantitative data (n=549) drawn from managers and employees in 35 Residential Aged Care organisations in Western Australia. Responses were analysed using Partial Least Square-based Structural Equation Modelling. Additional analysis was conducted to assess if the job role (of manager or employee) and three industry context variables of profit motive, size of business and length of time the organisation has been in business, impacted on the hypothesised relationships.Structural model analysis examined the relationships between variables as hypothesised in the research framework. Analysis found that absorptive capacity and the four capabilities correlated significantly with effective knowledge management, with absorptive capacity explaining 56% of the total variability for effective xiv knowledge management. Findings from this research also show that absorptive capacity and the four capabilities provide a useful framework for examining knowledge management in the service industry. Additionally, there were no significant differences in the perceptions held between managers and employees, nor between respondents in for-profit and not-for-profit organisations. Furthermore, the size of the organisation and length of time the organisation has been in business did not impact on absorptive capacity, the four capabilities and effective knowledge management.The research considers implications for business in light of these findings. The role of managers in providing leadership across the knowledge management process was confirmed, as well as the importance of guiding routines and knowledge sharing throughout the organisation. Further, the results indicate that within the participating organisations there are discernable differences in the way that some organisations manage their knowledge, compared to others. To achieve effective knowledge management, managers need to provide a supportive workplace culture, facilitate strong employee relationships, encourage employees to seek out new knowledge, continually engage in two-way communication with employees and provide up to date policies and procedures that guide employees in doing their work. The implementation of knowledge management strategies have also been shown in this research to enhance the delivery and quality of residential aged care.
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Möllersten, Kenneth. "Opportunities for CO2 Reductions and CO2-Lean Energy Systems in Pulp and Paper Mills." Doctoral thesis, KTH, Chemical Engineering and Technology, 2002. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-3398.
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The risk for climate change is a growing concern for theglobal society. According to what is known as the Kyoto Protocol,developed countries have committed themselves to reduce theirgreenhouse gas (GHG) emissions. The purpose of this thesis hasbeen to analyse opportunities for CO2 reductions in Swedish pulpand paper mills. The pulp and paper industry accounts forsignificant shares of the Swedish utilisationof both electricityand, in particular, biomass fuels. In this thesis, it has been agoal to focus not only on the technical potential of alternativesfor CO2 reductions in the energy systems of pulp and paper mills,but also on analysing the costeffectiveness of the studiedmeasures. Moreover, the analysis has covered questions concerningthe capacity and willingness among the actors involved with thepulp and paper millsenergy systems to realise CO2reduction potentials.
A broad techno-economical evaluation of available technologiesfor increased power production as well as more efficient energyutilisation is carried out. Furthermore, a more indepth analysisof pulp mill-based biomass energy with CO2 removal and permanentsequestration (BECS) is presented. An evaluation is made of thepotential for pulp and paper production with a negative CO2balance through the implementation of BECS. In recent yearsoutside suppliers, mainly energy service companies (ESCOs), havebegun to operate energy facilities in some Swedish pulp and papermills. Based on interviews with managers from pulp and papercompanies and ESCOs, the main driving forces behind theincreasing co-operation as well as the opportunities and riskswith energy related co-operation are presented.
Furthermore, the technical possibility of carbon-negativitythrough the implementation of BECS is discussed in relation tocarbon management on both corporate and global levels. The extentto which CO2-reducing measures in pulp and paper mills arerealised will have an impact on Swedens capacity to reachCO2 reduction targets. Whether or not technologies for CO2capture and sequestration are developed and implemented inSwedish pulp mills has a very large impact on the size ofSwedens long-term CO2 reduction potential. Moreover, thedevelopment of business and competence focus in pulp and papercompanies and ESCOs suggests that cooperation will become ofincreasing importance for future sustainable industrial energymanagement.
Keywords:CO2 reduction, pulp and paper industry, energysystem, biomass, CO2 capture and sequestration, black liquor,gasification, power production, outsourcing, sustainable energymanagement
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Schreuder, F. A. "An investigation into global distribution systems in the crop protection industry and the development of distribution system managment model for particular application in South Africa and Australia." Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/21185.
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Thesis (PhD)--Stellenbosch University, 2002.ENGLISH ABSTRACT: The traditional ways in which manufacturers of crop protection products exercised control over distribution systems have diminished in their impact. Control was based on quality products, the power of the brand, an installed customer base and a broad portfolio of mostly patented products. Manufacturers of crop protection products need to review the manner in which these products are marketed, which distribution system management models are to be used, and the importance that is placed on distribution system management in the marketing mix. The primary aim of this study was defined as: "The development of appropriate distribution system management models for application in South Africa and Australia~. The secondary aim was defined as: "Establishing the key factors which determine the relationship between manufacturers and distributorsn . The dominant economic characteristics of the global crop protection industry are deemed to consist of a global market valued at US $28,090 mio, a mature market in a decline phase, the rapid consolidation of industry players, increased generic product manufacturer activity and an overall decline in manufacturer profitability. In South Africa crop protection product manufacturers use approximately 46 independent distributors to market products on farms through 600 affiliated commissioned sales agents. In Australia the distribution of crop protection products is much more concentrated. Distribution is essentially controlled by five national distributors and their coupled salaried representatives. Manufacturers therefore rely on third parties for the marketing of their products to farmers in both countries. The applicable problem statement has been formulated to select a distribution system management model that will: (i) optimally balance direct distribution related cost and subsequent levels of control over distributors; (ii) maximise the probability that a distributor will buy and actively promote the complete product portfolio of a for high levels of interpersonal relationship maintenance; and (vi) manufacturers have to instill the philosophy that distribution system management is part of a manufacturer's strategic business and marketing focus and not simply a task to be performed by a third party.
AFRIKAANSE OPSOMMING: Die tradisionele maniare waarop die vervaardigers van oesbeskermingsprodukte beheer kan uitoefen oor verspreidingsisteme is nie meer so suksesvol nie. Beheer was gebaseer op kwaliteil produkte, die mag van die handelsmerk:n gevestigde klientebasis en 'n wye produktereeks,bestaande uit gepatenteerde produkte, Vervaardigers van oesbeskermingsprodulcte moet die wyse waarop hierdie produkte bemark word, watter verspreidingsisteem bestuursmodelle gebruik word en die belangrikheid wat geplaas word op die bestuur van die verspreidingsisteme in die totala bemarkingspoging in heroorweging neern. Die primere doelstelling van hierdie studie is: "Die ontwikkeling van toepaslike verspreidingsisteem bestuursmodelle vir toe passing in Suid-Afrika en Australia. "Die sekondere doelstelling is: "Die vas stelling van die sleutelfaktore wat die verhouding tussen velVaardigers (verskaffers) en verspreiders bepaar. Die dominante ekonomiese kenmerke van die globale oesbeskermingsindustrie is 'n markwaarde in VSA $ 28,090 miljoen, 'n stagnante mark in 'n agteruitgang lase, die drastiese konsolidasie van die industrie spelers, 'n toename in die aktiwiteite van die generiese produkvervaardigers en 'n algemene daling in die winsgewindheid van die vervaardigers. In Suid-Afrika gebruik die vervaardigers van die oesbeskermingsprodukte ongeveer 46 onafhanklike verspreiders om die produkte op plaasvlak te bemark met behulp van 600 geaffilieerde kommissie agente. Die verspreiding van oesbeskermingsprodukte is baie meer gekonsentreerd in Australie. Verspreiding word in wese beheer deur vyf nasionale verspreiders en hulle spanne van verkoopsteenwoordigers wat 'n salaris verdien. In beide lande moet velVaardigers van oesbeskermingsprodukte staatmaak op onafhanklike instansies vir die bemarking van hul produkte op plaasvlak. Die probleemsteiling is dus die uitdaging om 'n verspreidingsisteem bestuursmodel t9 ontwikkel wat: (i) . n optima Ie balans sal gee tussen direkte verspreidingskoste en gekoppelde vlakke van beheer oor verspreiders; (ii) die waarskynlikheid dat . n verspreider die betrokke produkreeks van die vervaardiger sal aankoop en aktief sal promoveer; (iii) dit kan bereik in . n mark waar verspreiders talle bronne het van soortgelyke produkte teen kompeterende pryse. Gebaseer op die sekondere navorsing wat gedoen is wit dit blyk dat daar 'n algemene konsensus is dat daar n nei9in9 weg is van transaksie spesifieke besigheidsverhoudings na besigheidsverhoudings gebaseer op vennootskap gebaseerde benaderings in die interaksie tussen vervaardigers (verskaffers) en verspreiders. Hierdie tipe besigheidsverhouding word gekenmerk deur hoe vlakke van onderlinge vertroue, wedersydse verbintenis, konflik hanteringsmeganismes en goeie wedersydse kommunikasie. Primere navorsing is in Suid-Afrika (253 respondente) en Australia (180 respondente) gedoen. Implikasies vir die konstruksie van verspreidingsisteem bestuursmodelle wat voortvloei uit hierdie navorsing sluit in die belangrikheid dat on vervaardiger on wye en gesogte produkreeks het, die vereiste dat produkte beproefde effektiwiteit het, produkte kompeterend geprys is, die vereiste vir hoe vlakke van verskaffer opvolgdiens en die vereiste vir goeie interpersoonlike verhouding tussen werknemers van beide die vervaardigers en die verspreiders. Hierdie elemente moet ondermeer gerugsteun word deur goeie kommunikasiesisteme. Die "idea Ie" verspreidingsisteem bestuursmodelle is vervolgens voorgestel vir beide Suid-Afrika en Australie, gebaseer op die bevindinge van ondermeer die sekondere- en primere navorsing. Hierdie mode lie het ten doel om toepaslike strukture en besigheidsbenaderings vir vervaardigers daar te stel om hulle behulpsaam te wees om die geidentifiseerde behoeftes van die verspreiders aan te spreek.
43
Dick, Martin. "The benefits of object technology to Australian software development organisations." Monash University, School of Computer Science and Software Engineering, 2002. http://arrow.monash.edu.au/hdl/1959.1/9313.
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Karlsson, Fredrik, and Girma Tewodros Sissay. "Mitigating Climate Change - The Need For A Carbon Strategy : A Case Study On Carbon Responses In The Swedish Pulp and Paper Industry." Thesis, Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-19203.
Full textAbstract:
Climate change has become an increasingly important strategic issue for businesses to deal with. The stake is high particularly for those in energy-intensive industries as governments are implementing legislations that limit the carbon emission coming from these industries. Not only are such companies’ carbon emission confronted by regulatory bodies, but also various stakeholders such as customers and investors. Such pressures increased the business relevance of the issue and have provided various strategic contexts and drives. Businesses have responded in different ways to the changes that are coming with climate change. The purpose of this study was to provide insight into the dynamics and characteristics of carbon strategies. The case study companies were three pulp and paper companies located in Sweden, all subjected to the EU ETS regulation. In order to fulfill the purpose we have developed an analytical framework which we applied to the empirical findings. Based on our analysis we concluded that there are several factors that determine and drive the development of carbon strategies: sustainability, energy efficiency, market competition, and owners. The findings also revealed that the most prevalent response type was an optimization strategy, which is enhancing the carbon productivity from operational activities. The findings also confirmed the usefulness and comprehensiveness of the analytical framework employed to the understanding of carbon strategies and development factors.
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Hall, Sandra. "The contribution of heavy industry and commercial activity at Canning Vale to the loads of nitrogen and phosphorus released in the Bannister Creek catchment area." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2007. https://ro.ecu.edu.au/theses/307.
Full textAbstract:
Stormwater is recognised as a transport mechanism for pollutants. Pollutants enter stormwater drains via surface washoff, subsurface flow or direct discharge. Landuse is reported to affect the quantity of pollutants released into stormwater drains. In Australia, the contribution of nutrients (nitrogen and phosphorus) and surfactants from industrial areas to surface drainage is poorly understood. Previous research has mainly focused on the quality of water leaving residential and agricultural areas. In Western Australia, there is growing concern over the health of the Swan-Canning River system, which is seeing signs of eutrophication. Runoff and discharge from residential, commercial, and industrial areas influence the quality of water in the Swan-Canning River system.
A study of nutrient release was undertaken for the eastern sector of the Canning Vale Industrial Area, to determine the contribution of industry to nutrient loads received by the Canning River system, between August 2001 and 2002. Data was collected three times a week using a point sampling regime. Diurnal and storm event variability were also tested. Data collected from the eastern sector of the industrial area was compared to that released from the entire Bannister Creek Catchment area.
Nitrogen and phosphorus concentrations downstream of industrial areas have been reported at 45mg L-1 and 15mg L-1 respectively (Thomas et al, 1997; John, 2000). In this study, the median concentrations of nitrogen and phosphorus downstream of industry in Bannister Creek, at the Tom Bateman Reserve Detention Basin, were 1.32mg L-1 and 0.11mg L-1 respectively. Concentrations of nitrogen and phosphorus were not indicative of point source discharge. Nutrient concentrations reported in Bannister Creek in this study, have been consistent with data collected and reported in other studies i.e. Donohue et al, 1992 and Jakowyna, 2002.
Nitrogen and phosphorus loads released from the entire Bannister Creek Catchment area, exceeded loads previously reported in other studies i.e. Donohue et al ( 1994); Donohue et al, 1992 and Jakowyna, 2002. An estimated 32890kg of nitrogen and 2085kg of phosphorus was released from Bannister Creek Catchment during the study. Rainfall during the study period was reflective of the drying climate Perth has been experiencing over the last ten years. Nitrogen and phosphorus released from Bannister Creek during the study period are likely to be underestimated, as they do not include the data collected for a significant storm event recorded at Hybanthus Road on the 16.4.02. During this 1- 2/1-5 ARI storm event 1586kg of nitrogen and 185kg of phosphorus were exported from Bannister Creek, producing loads ten times greater than that estimated during the point sampling regime. The later values were used in the calculation of annual loads to maintain consistency between the study sites. Despite the significant load of nutrients released from the catchment on 16.4.02, rainfall was not the main transport mechanism for nitrogen and phosphorus, indicated by the weak correlation e.g. R2 > 0.1. Base flow was determined to be the most significant pathway of nutrient export.
The concentrations and loads of nitrogen and phosphorus released from the industrial area were low, but the contribution to catchment loading was important. The rate of nutrient release per unit of area was higher from the eastern sector of the Canning Vale Industrial Area than the entire Bannister Creek Catchment Area. Nitrogen was released at a rate of 4163kg km2 yr from the industrial area and 134 2. 86kg km2 yr for the entire catchment. Phosphorus was the same. From the industrial area it was released at a rate of 397kg km2 yr compared to a rate of 94.2kg km2 yr from the entire Bannister Creek Catchment Area.
The study revealed the need to retain nutrients within the catchment. Studies on stormwater management suggest that this can be achieved through Water Sensitive Urban Design and Best Management Practices. Both strategies work on the principle of retaining and recycling nutrients within the catchment area. Work is currently been undertaken to meet the objectives of these two management strategies in Bannister Creek. Work has included the removal of the southwestern bank of the Tom Bateman reserve detention basin to create a meandering wetland, and the downgrading of the banks along Bywood Way, Lynwood to create a Living Stream. Further studies should focus on the effectiveness of these strategies.
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Huddleston, Veronica. "Restructuring and adjustment in resource-dependent coastal communities : a case study of the Western rock lobster fleet hosting communities." University of Western Australia. Faculty of Natural and Agricultural Sciences, 2009. http://theses.library.uwa.edu.au/adt-WU2010.0001.
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In an attempt to address the seeming imbalance within studies of rural communities in Australia linked to primary industries, this study examines the broader aspects of policy changes and bio-economic imperatives in the Western Rock Lobster Fishery and the effects of the restructuring of the fishery on communities that host the rock lobster fleet. It is an innovative study in that it is one of the first comprehensive studies of industry restructuring in the fisheries sector; a study of the linkages and implications of restructuring on the social, economic and cultural facets of coastal communities in Western Australia. Globalisation in the fishery sector, aided by technological advances, has resulted in a greater exploitation of high-value fisheries for export. Intensified globalisation has also brought about environmental and social standards that ensure the survival of by-catch species and promote responsible codes of fishing practice. In Australia, the active support of the government for globalisation, led to the adoption of export-oriented policies emphasising competitiveness and efficiency. Consideration of market principles thus govern fisheries regulators when deciding on the management arrangements to adopt for a particular fishery. In considering a number of policy instruments and management measures, government regulators also consider the conservation of marine resources alongside the production of significant economic and social benefits. The Western Rock Lobster Fishery is the most valuable single species fishery in Western Australia with a sizeable financial and employment contribution to coastal communities along the Western Australian coast. Any management scheme adopted for this fishery, as such, not only has to take into account biological and environmental imperatives but also economic and social objectives. The analysis of the fishery undertaken in this thesis underlines the need for a holistic view of fishery management that takes into consideration not only biological sustainability, but also promotes an understanding of fishers' behaviours and fishing patterns and the consequent effects on specific communities. The demographic and social changes that affect rural communities further complicate the economic restructuring at the fishery level, with fishers' responses differing based on their circumstances and preferences. This thesis presents a snapshot of a fishery deliberating changes in management arrangements and its effects on coastal communities whose socio-demographic and economic development historically has depended, and to a great extent is still dependent, upon rock lobster fishing. It provides empirical evidence that lends support to the view that the pro-market policies promoting competition and entrepreneurialism have resulted in a spatially uneven development in regional Australia. Specific localities can deal with the changes brought about by globalisation and policy change. However, the manner in which these communities deal and cope with these changes depends on a number of factors, among others, the level of diversification of the local economy, demographic and social structures, and other factors such as the level of resilience and the social capital base within the community.
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Munene, Catherine W. "The service delivery process : An examination of how consumers evaluate technology-assisted service encounters in the retail banking industry." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2003. https://ro.ecu.edu.au/theses/1559.
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This study examined consumers' perceptions post-adoption of technology and how these perceptions affect their levels of dis/satisfaction and their continued use of technology·assisted service encounters. To this end, this study investigated the criteria that consumers in Western Australia's retail banking industry are likely to use when evaluating banking transactions involving EFTPOS, ATM, telephone, and Online banking modes. II examined whether these criteria changed with the mode of electronic banking in use and whether the significance of the criteria changed with
consumers' demographic characteristics. In addition, this study explored whether consumers who use these modes of electronic banking experience the paradoxes of technology adoption identified by Mick and Foumier (1998). Previous studies have shown that when evaluating the quality of services provided by organizations and their levels of dis/satisfaction with these services. Consumers are likely to base their judgements on their perceptions of the service delivery process (Lehtinen & Lehtinen, 1982; Brogowicz, Delene, & Lyth, 1990; Dllllllher & Mattsson, 1994; Danaher & Mattsson, 1998; Gronroos, 1998; Swam:, 1998). In particular, the studies have shown that the most significant element of the service delivery process is personal contact, that Is the interactions between organisations' personnel and their customers (Sclmeider & Bowen, 1985; LeBIIUic & Nguyen, 1988; Parasuraman, Zeithaml, & Beny, 198fl; Howcroft, 1993; Donner & Dudley, 1997; Nichols, Gilbert, & Roslow, 1998; Tan, Beaumont, & Freeman, 1999; Gabbott & Hogg, 2000). However, technological advancements have meant that some service organisations have changed their service delivery processes by substituting contact personnel with service delivery technologies. Consequently, consumers have been producing and delivering services for themselves by interacting with the service delivery technologies that are available (Bancel-charensol, 1999). Researchers assert that changing the characteristics of the service delivery process can result in changes in how consumers evaluate the quality of services provided by organisations and how they assess their resulting levels of dis/satisfaction (Chase, 1978; Lovelock & Young, 1979; Gronroos, 1984; Zeithaml, Parasuraman, & Beny, 1990). As such, this study examined the effects that retail banking technologies have on consumers' evaluations of the service encounter and how these evaluations translate into usage patterns. Data were collected using qualitative and quantitative research methodologies. The minimum of the qualitative phase of the study was to identify the criteria that consumers are likely to use when evaluating their technology-based banking transactions and the paradoxes of technology adoption that they are likely to experience. Twenty in-depth interviews were conducted with consumers who reported they use at least one of the four modes of electronic banking. The interviews were tape-recorded and analysed using N.U.D.I.S.T. software. The second phase of the study examined consumers' opinions towards relevant criteria identified in the qualitative phase and the effect these criteria have on consumers' use of the four modes of el«1ronic banking. Data for this stage were collected through a mail survey questionnaire that was mailed out to a sample of 1700 Western Australians. In total, 453 useable questionnaires were returned. The data were imported into SPSS v. 10 and analysed using non-parametric statistics. This study showed that consumers are likely to evaluate their electronic banking service encounters on the basis of perceived convenience, transaction aids available, and perceived risk. The findings also indicate that these criteria have sub dimensions. Perceived convenience relates to the perceived ease of transactions, perceived speed of transactions, and accessibility to consumers' transaction accounts from different locations and beyond the bank's traditional operating hours. The transaction aids include the voice prompts available with telephone banking and the visual cues available with Online banking. Perceived risk dimensions include psychological, performance, financial, and physical risks. The present study also showed that some criteria have a greater effect on consumers' use of some modes of electronic banking than others. For instance, in regards to voice prompts, psychological and performance risks appeared to have an effect on the number of tell-phone banking transactions consumers are likely to conduct. Consumers who use electronic banking can experience six of the eight paradoxes of technology adoption identified by Mick and Fournier (199g): freedom/enslavement, control/chaos, engaging/disengaging, efficiency/inefficiency, fulfils/create needs, and competence/incompetence. The findings showed that in most case one side of the paradox dominates. It appears that existing theories, instruments, and techniques of evaluating the service encounter need to be adapted to be applicable to technology-assisted service encounter;. Specifically, these theories, instruments, and techniques need to minimise or exclude elements that require consumers to evaluate their interactions with and perceptions of organisations' customer service personnel and replace them with dimensions relating to consumers’ interactions with the technologies that facilitate the service delivery process. However, an exception needs to be made for technology-assisted service encounters conducted using the telephone because in these service encounters consumers can access organisations' customer service representatives, The findings were used to propose the TASE (technology-assisted service encounters) model, which includes items relating to the three main dimensions of perceived convenience, transaction aids, and perceived risk. The TASE model can be adapted and used to measure consumers’ evaluation of the service delivery processes of organisations in various service industries. The findings of this study have significant managerial applications. Organisations can use these findings to assess the viability of commercial technologies that they intend to implement by examining consumers' perceptions of new technologies based on the relevant criteria and paradoxes identified in this study. In addition, organizations can use these findings to develop promotional strategies that address consumers' concerns about using technology-based service delivery options in order to encourage them to participate more in the service delivery process. In addition the proposed T ASE model can be used to develop an instrument for measuring consumers' levels of dis/satisfaction with technology-based service encounters in general.
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Wallace, Douglas Melvin. "Measurement of customer quality and service requirements in a paper converting company." Thesis, 1995. https://vuir.vu.edu.au/18222/.
Full textAbstract:
Research into customer service in the manufacturing industry has lagged behind that
in service industries, where superior service quality is the most important strategic
priority and companies that focus on their customers will build a loyalty that will
preclude competitors. In the service industry, customer service needs to be designed
for the particular product and process, with measurable outcomes that deliver the
results of consumer research.
In the manufacture of consumer goods, the product needs to be augmented by
customer service factors which fall into the areas of design activities to enhance
physical quality, as well as non physical or service activities such as response times,
delivery, installation and after-sales repairs. However it is dangerous for a company
to try to compete by offering superior service on all dimensions simultaneously and
trade offs must be made based on appropriate consumer research.
The overall objective of this research was to provide strategic direction for improving
quality and customer service in the paper converting industry. The research achieved
that aim by determining the requirements of quality and service for different
customers, different products and market segments, through a newly extended
process which obtained feedback from corporate customers and two groups of end
users, those purchasing premium products and those purchasing low cost products.
In the business being considered, surveys had already been conducted by semantic
network analysis and gap analysis by market research consultants. This research
carried out additional surveys and compared them with those already available. The
present research employed a cross-sectional causal field experiment using two
questionnaires. Because responses were obtained from both national intermediary and
representative napkin end users, each survey had a common core, applicable to all
respondents and individual sections for corporate customer and end users.
As a result of the surveys, it was concluded that considerable differences existed
between intermediary users and end users in:
- their ranking of elements of quality and customer service,
- their ranking of the technical aspects of quality and,
- their evaluation of the suitability of a napkin for their use.
A series of specific differences were found, of which the most important are:
- all the customers expect quality and there are no significant differences in
their views, but low series napkin users have lower quality expectations.
- premium product users require a wider range of napkins than corporate
users, who have their own specific narrow range, and low cost users who
expected a limited choice.
- corporate customers want better stock availability and full quantity deliveries
at the exact time and day specified.
It was concluded that the detailed surveys, in the present research, had greater validity
than previous ones because they covered a wider range of customer requirements, not
limited to those already being offered. The research made a series of
recommendations about, for example, softness and embossing standards in
manufacturing, which it is hoped will be adopted. The aim, to obtain feedback across
the whole range of customer requirements for future strategic direction, had been
achieved.
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Sreenivas, D. L. "Materials management in paper industry: A case study of paper mills in Karnataka." Thesis, 1995. http://hdl.handle.net/2009/2240.
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Chang, Chen-Chia, and 張家溱. "Critical Factors to Paper Industry Diversification Management - A Case Study in Yuen Feng Yu Paper." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/td95kw.
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碩士國立高雄第一科技大學
運籌管理研究所
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Changing along with the time, the market of paper industry in Taiwan is nibbled up by foreign paper-making companies and domestic paper industry. Paper industries which stick to the traditional paper making technology will be eliminated. So paper industry is bound to develop more efficient paper-making technology to seek lower raw material cost and reduce environmental pollution. In recent year, peer competition force that only through transformation paper industry or extends to other industries, have the paper industries a survive chance. Therefore the study investigates paper industry diversified management’s consideration factors that include interest factors, opportunity factors, cost factors and risk factors. By using Analytic Hierarchy Process(AHP) this study have a questionnaire survey for experts for discussing the goal of paper industry diversified management’s considered factors and to calculate the four key factors’ and analysis each assessment criteria’s weight and priority. The impact of the paper-making industry diversification management factor in order is the “interest factor" the highest, followed by "risk factor", the third one is "opportunity factor", the fourth is "cost factor". Further detail in order is" the increased capital turnover ability" the highest, followed by “reduces the risk of collapse of organization ", third one is ". Reduce costs ", the fourth is "improve the development of pulp technology". Finally, through comparing results and analyzing schemes, the study put forward some appropriate suggestions for paper industry diversified management and extends to other industry.