Dissertations / Theses on the topic 'Outsourcing strategies'
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1
Bullock, Michael L. "Successful Human Resource Outsourcing Strategies." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/6181.
Abstract:
Human resource outsourcing (HRO) is a strategic choice that managers implement because of a variety of anticipated benefits. The purpose of this qualitative case study was to identify HRO strategies managers used to reduce operating costs while maintaining human resource (HR) effectiveness. Data were collected from semistructured interviews using open-ended questions and a review of company documents. Study participants represented 3 midwestern firms with 50 or more employees. The participants drawn from the population consisted of a minimum of 2 participants per organization who had increased their organization's strategic value using HRO strategies. The transaction cost economics (TCE) theory was the conceptual framework for this study. Data were analyzed using methodological triangulation to identify codes from words, phrases, and sentences using multiple sources to identify recurring themes. Five key themes emerged: outsourcing strategies, outsourced functions, operational costs, organizational effectiveness, and success measurement. The findings of this study may lead to social change by supporting managers in making HRO decisions conducive to reducing operating costs while maintaining HR effectiveness, which might positively impact social change by providing core function jobs to the local community thereby decreasing unemployment rates.
2
Rajack, Clyde. "Information Technology Outsourcing Strategies to Ensure Customer Satisfaction." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7721.
Abstract:
Many information technology (IT) outsourcing initiatives fail, resulting in a high impact on business results and customer satisfaction. Without effective strategies, business leaders who outsource their IT services are at considerable risk of failure and stakeholder dissatisfaction. The purpose of this multiple case study was to explore outsourcing strategies that IT managers in Southern Ontario, Canada, used to ensure customer satisfaction. Participants included 9 executives with experience in complex IT outsourcing initiatives. Stakeholder theory and transaction cost economics theory were the conceptual frameworks for the study. Data were gathered using semistructured interviews to query 8 topical areas including IT outsourcing reasons, challenges, and successful solutions. Data analysis using thematic analysis revealed 4 themes: strategic intent for outsourcing, applicable frameworks, risk awareness, and partnership strategies. Key findings included the importance of clients’ and suppliers’ focus on deal principles, innovation, and work-collaboration strategies to enhance performance and customer satisfaction. Information technology managers’ application of the findings of this study may improve business success and contribute to positive social change by revitalizing the clients’ and suppliers’ economies to create job opportunities and improve the quality of lives of employees and their communities.
3
Mayer-Heinisch, Severin. "Multi-Vendor Outsourcing Strategies in the Insurance Industry." St. Gallen, 2008. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/02607414002/$FILE/02607414002.pdf.
4
Серваа, Аду Франціска. "Обґрунтування аутсорсингових стратегій міжнародних видобувних компаній в Гані (на прикладі Ньюмонт Голд Гана Лімітед)." Master's thesis, Сумський державний університет, 2018. http://essuir.sumdu.edu.ua/handle/123456789/71161.
Abstract:
The study was to examine the strategic outsourcing decision making of multinational mining industries in Ghana. a case study of Anglo Gold Ashanti Tarkwa.
Factors influencing outsourcing decision making in at Anglo Gold Ashanti (Tarkwa) and the concept of outsourcing, history and evolution or outsourcing.
The study went ahead to examine the success or otherwise of outsourcing practices at Anglo Gold Ashanti and methods of picking a service provider.
The study goes on to show the business function being outsourced and how outsourcing is done at Anglo gold Ashanti.
Based upon the research made by the researcher he found out that outsourcing At Anglo Gold Ashanti generally has been successful due to the fact that the mind has found a way to focus on it core business of mining and has outsourced the non core activities.
Comparatively outsourcing has resulted in reduction of unnecessarily cost for the mind and more importantly keeping a smaller staff capacity which makes it easier for management to handle the minds day by day running.
5
Layen-Layeni, More. "Strategies for Minimizing Defects in Offshore-Outsourced Products." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3698.
Abstract:
Business leaders increasingly grapple with longer and more complex supply chain nodes wrought by the globalization of corporate manufacturing processes. The flow of outsourced materials is also more vulnerable to high-profile product-harm crises, sabotage, product defect, and recall problems. The purpose of this single case study was to explore manufacturing strategies used by business leaders of an original equipment manufacturer (OEM) in the United States to minimize the defects in offshore-outsourced products. The sample was 2 OEM business leaders who have successfully reduced the defects in offshore-manufactured products in their Michigan facility. The conceptual framework was agency theory. Data were collected from observational field notes, company records, and transcripts of open-ended interviews. Data were coded and analyzed to identify emergent themes, which included factors the OEM considered in selecting offshore suppliers, strategies for minimizing defects, validation of the effectiveness of these strategies, and the development of trust and working partnerships with offshore suppliers. Reducing defect risks from outsourced products may decrease catastrophic fatalities and financial repercussions for businesses, and simultaneously improve consumer safety and trust as implications for social change.
6
Labat, Edwina A. "Strategies for Small Business Leaders to Enter the Business Process Outsourcing Market." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5891.
Abstract:
Many small businesses in the United States declare bankruptcy within the first 5 years of starting operations. Small business leaders may avoid bankruptcy if they would take advantage of the financial benefits associated with entering the business process outsourcing (BPO) market as service providers. BPO service providers in the United States have experienced significant revenue increases since entering this growing market. This multicase study was an exploration of the strategies small business leaders use to enter the BPO market as service providers to increase revenue and reduce the likelihood of bankruptcy in the metropolitan Atlanta, Georgia, area. The multicase population consisted of 4 small business leaders from 3 companies who successfully entered the BPO market as service providers and increased revenue. The conceptual framework for this study was the resource-based view theory. The data collection process included semistructured interviews, interview notes, and company records. Data were compiled and organized, disassembled into fragments, reassembled into sequence of groups, and interpreted for meaning. Methodological triangulation and member checking validated the trustworthiness of those interpretations. Three themes emerged from the data collected: using professional resources and personal skills to enter the BPO market; entering into trade contracts with BPO clients; and establishing and building on relationships with BPO clients. The implications for positive social change include the potential to increase the success rate of small businesses, improve and revitalize the economic and social conditions of the local community by providing jobs.
7
Hopwood, Marsha. "Effective Strategies for Managing the Outsourcing of Information Technology." Thesis, Walden University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10837226.
Abstract:
More than half of information technology (IT) outsourced projects fail, primarily due to a lack of effective management practices surrounding the outsourcing end-to-end process. Ineffective management of the IT outsourcing (ITO) process affects organizations in the form of higher than expected project costs, including greater vendor switching or reintegration costs, poor quality, and loss of profits. These effects indicate that some business leaders lack the strategies to effectively manage the ITO process. The purpose of this single-case study was to apply the transaction cost economics (TCE) theory to explore strategies 5 business professionals use to manage an ITO project in a financial services organization located in the Midwestern region of the United States. Participant selection was purposeful and was based on the integral role the participants play on the ITO project. Data collection occurred via face-to-face semistructured interviews with the participants and the review of company documents. Data were analyzed using inductive coding of phrases, word frequency searches, and theme interpretation. Three themes emerged: vendor governance and oversight, collaborative strategic partnership, and risk management strategies enabled effective management of ITO. Identifying and executing appropriate outsourcing strategies may contribute to social change by improving outsourcing infrastructure, which might support job creation; increasing standards of living, especially within emerging markets; and heightening awareness of different cultures, norms, and languages among people living in different regions around the world to establish commonalities and gain alignment with business practices.
8
Hopwood, Marsha N. "Effective Strategies for Managing the Outsourcing of Information Technology." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5477.
Abstract:
More than half of information technology (IT) outsourced projects fail, primarily due to a lack of effective management practices surrounding the outsourcing end-to-end process. Ineffective management of the IT outsourcing (ITO) process affects organizations in the form of higher than expected project costs, including greater vendor switching or reintegration costs, poor quality, and loss of profits. These effects indicate that some business leaders lack the strategies to effectively manage the ITO process. The purpose of this single-case study was to apply the transaction cost economics (TCE) theory to explore strategies 5 business professionals use to manage an ITO project in a financial services organization located in the Midwestern region of the United States. Participant selection was purposeful and was based on the integral role the participants play on the ITO project. Data collection occurred via face-to-face semistructured interviews with the participants and the review of company documents. Data were analyzed using inductive coding of phrases, word frequency searches, and theme interpretation. Three themes emerged: vendor governance and oversight, collaborative strategic partnership, and risk management strategies enabled effective management of ITO. Identifying and executing appropriate outsourcing strategies may contribute to social change by improving outsourcing infrastructure, which might support job creation; increasing standards of living, especially within emerging markets; and heightening awareness of different cultures, norms, and languages among people living in different regions around the world to establish commonalities and gain alignment with business practices.
9
Yerkic-Husejnovic, Berina. "Strategies in Outsourcing R&D Processes to Maintain Market Competitiveness." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3734.
Abstract:
In the 21st century, managing outsourced research and development (R&D) processes is critical to an organization's success. Guided by the logistic outsourcing theory developed by de Boer, Gaytan, and Arroyo, the purpose of this single case study was to explore strategies and processes organizational leaders used to manage outsourced R&D to maintain market competitiveness. Semistructured interviews were conducted with 5 purposefully selected business leaders who were responsible for outsourcing R&D in a single Fortune 500 corporation in the Mid-Atlantic region of the United States. Company records were also gathered as data. Yin's 5-step process for a case study and key words in context analysis were used to analyze the data. Findings included 3 main themes: (a) the outsourcing decision-making process with internal and external constraints, (b) the effectiveness of managing outsourcing services and processes, and (c) the influence of outsourcing on business effectiveness and new products. Findings also indicated no practical system to measure effectiveness of outsourced R&D services on market competitiveness. The lack of measurement effectiveness was due to a lack of processes in place to measure R&D performance and no practical approach to measure impact of R&D on market competitiveness. Findings offered insight into strategies used by business leaders to manage outsourced R&D processes. Findings may also have implications for positive social change such as impacting communities through employment, generating government revenues through taxes, and creating a positive impact on job creation in the industries that promote R&D outsourcing.
10
Hoang, Dee Thi Thuy. "Strategies for the Effective Management of Human Resources Outsourcing and Performance." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/6217.
Abstract:
Human resources (HR) outsourcing has become a norm that organizational leaders leverage as a strategic tool to achieve various business objectives. However, the outsourcing of specific HR functions generates unintended consequences and impacts the performance of internal staff. The purpose of this qualitative, descriptive multiple case study was to explore the strategies used by HR managers to mitigate the negative effects outsourcing has on HR staff performance. The conceptual framework underpinning this research was transaction cost theory. Data were collected from 6 HR executives with experience leading HR outsourcing initiatives in the financial services industry in the United States. Primary data were gathered by conducting semistructured interviews with a set of 8 consistent, open-ended interview questions. Data analysis involved coding of the interview transcripts and analysis of company documents provided by the participants to identify themes. Member checking and methodological triangulation enhanced the credibility of the study. Three themes emerged from the interviews with HR executives as key strategies for managing HR performance: training, communication, and performance management. The findings of this study may contribute to positive social change by providing best practices and strategies to increase the effectiveness of HR outsourcing by mitigating its impact on the performance of HR staff. Furthermore, the effective management of HR outsourcing decisions may increase employment stability, positively affecting the lives of HR staff, increasing the profitability of U.S. businesses, and contributing to a stable U.S. economy.
11
Labat, Edwina. "Strategies for Small Business Leaders to Enter the Business Process Outsourcing Market." Thesis, Walden University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10974842.
Abstract:
Many small businesses in the United States declare bankruptcy within the first 5 years of starting operations. Small business leaders may avoid bankruptcy if they would take advantage of the financial benefits associated with entering the business process outsourcing (BPO) market as service providers. BPO service providers in the United States have experienced significant revenue increases since entering this growing market. This multicase study was an exploration of the strategies small business leaders use to enter the BPO market as service providers to increase revenue and reduce the likelihood of bankruptcy in the metropolitan Atlanta, Georgia, area. The multicase population consisted of 4 small business leaders from 3 companies who successfully entered the BPO market as service providers and increased revenue. The conceptual framework for this study was the resource-based view theory. The data collection process included semistructured interviews, interview notes, and company records. Data were compiled and organized, disassembled into fragments, reassembled into sequence of groups, and interpreted for meaning. Methodological triangulation and member checking validated the trustworthiness of those interpretations. Three themes emerged from the data collected: using professional resources and personal skills to enter the BPO market; entering into trade contracts with BPO clients; and establishing and building on relationships with BPO clients. The implications for positive social change include the potential to increase the success rate of small businesses, improve and revitalize the economic and social conditions of the local community by providing jobs.
12
Mostofi, Oscar. "Offshore Outsourcing of the United States Semiconductor Manufacturing: Management Approaches and Strategies." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4238.
Abstract:
The United States manufacturing employment decreased 33% from 1985 to 2014. During the same period, the United States semiconductor manufacturing, accounting for 1.7% of the total of the United States manufacturing workforce, lost 35% of its employees. The decline in semiconductor manufacturing jobs began in 1985 when semiconductor firms began offshoring product manufacturing overseas because of low cost of qualified labor force and facilities. This qualitative case study explored the analytical approaches and strategies business leaders of semiconductor firms that offshore manufacturing use in making informed strategic outsourcing and offshoring decisions conducive to sustainability and profitability of operations. The location theory provided the conceptual framework for this research study. Semistructured interviews were conducted using video conferencing with 5 midlevel managers who conducted offshoring or were currently offshoring semiconductor manufacturing. There were 10 themes identified and analyzed from transcription software. The themes were manufacturing cost, onshore manufacturing, offshoring site selection, competitive cost analysis, offshoring advantages, offshoring disadvantages, national manufacturing program, offshoring, reshoring, and social Impact. The findings showed that offshoring of the semiconductor product manufacturing will continue because of lower cost of operation. Social change could ensue if the leader of firms, together with the educational institutions and lawmakers, establish a national program for the industrial type of knowledge to build skills in the United States.
13
Strand, Johanna, and Shenner Kotlji. "An Evaluation of Sourcing Strategies’ Relationship with Software Development Project Performance." Thesis, Blekinge Tekniska Högskola, Institutionen för industriell ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-19645.
Abstract:
Background: The rapid improvement of technological infrastructure over the past three decades have led to increased connectivity and communication possibilities. This has allowed firms to develop sophisticated firm-specific governance structures with the use of different sourcing strategies. The main objectives have been to cut costs and gain competitive advantages by outsourcing activities offshore to developing countries or third-party vendors. The decision to outsource has its roots in the classical transaction cost theory and resource-based view. Some outsourcing partnerships have resulted in failures while others in success stories. The stories are evident in the software industry as the industry is highly susceptible to sourcing strategies, hence outsourcing is often used in global software development (GSD) projects. Firms engage in GSD with the ultimate goal of producing products faster, at a low-cost, and of high quality. In spite of this, GSD projects face huge challenges in terms of geographical-, temporal-, and cultural distances while the added complexity and issues associated with different sourcing strategies amplifies these challenges. The use of different sourcing strategies in GSD projects has not received as much attention as the debate about whether co-located or distributed teams perform better. Objective: The objective of this thesis is to explore how outsourcing, insourcing, and the combination of both in a co-located and distributed development setting relates to the software development project performance measured in terms of quality and productivity. The aim is to enrich and add to the scarce literature of global software development project performance in relation to sourcing strategies and when these are combined in projects. Method: In this thesis, we employed a case study at a software firm which engages in large-scale global software development projects. A total of 64 projects were selected for the study and data was collected primarily from archival documents where we made use of management documents and code databases. The data analysis was conducted using statistical tests in SPSS to investigate relationships and differences in quality and productivity for the four strategies. Results: The results revealed a statistically significant difference in quality among the sourcing strategies. Insourcing projects are associated with the highest quality followed by outsourcing projects and co-located mixed sourcing projects. Distributed mixed sourcing projects are generating the lowest quality. Although not statistically significant, distributed mixed sourcing projects are the most productive strategy followed by outsourcing projects, insourcing projects and lastly co-located mixed sourcing projects Conclusions: The recent trends in GSD which indicate that many companies turn back to insourcing after outsourcing is justified in our results as insourcing projects displays the highest quality. While outsourcing projects have been associated with poor quality and productivity, our findings suggest they are very competitive in terms of both. The mix of internal employees and third-party consultants in a co-located and distributed setting is associated with lower quality while poor productivity is only attributed to the co-located case.Bakgrund: Teknikens framfart över de tre senaste decenierna har lett till ökade anslutnings- och kommunikationsmöjligheter. Detta har möjliggjort för företag att utveckla sofistikerade företagsspecifika stryelsestrukturer med använding av olika sourcing strategier. Det huvudsakliga målet med att outsourca olika aktiviteter till utvecklingsländer eller tredjepartsleverantörer har varit att minska kostnader och att erhålla konkrurrensfördelar. Belsutet om att outsourca aktiviteter i ett företag är resursbaserat och grundar sig i den klassiska transaktionskostnadsteorin och resursbaserade teorin (resource-based view). Somliga partnerskap har resulterat i misslyckanden, andra i framgångssagor. Många av dessa har åstadkommits inom mjukvaruindustrin då industrin är mottaglig för olika sourcing strategier, bland annat används outsourcing mycket i globala mjukvaruutvecklingsprojekt. IT-företagen bedriver globala mjukvaruprojekt med de slutgiltliga målet att producera snabbare till ett lägre pris och en högre produktkvalitet. Trots detta uppstår ofta utmaningar när de gäller geografiska, tidsmässiga eller kulturella avstånd där nyttjandet av sourcing strategier adderar ytterligare ett lager av komplexitet. Majoriteten av uppmärksamhet har riktats mot hur samlokaliserade eller distrubuerade projekt presterar medan nyttjandet av sourcingstrategier i globala mjukvaruutvecklingsprojekt har fått mindre uppmärksamhet. Syfte: Syftet är att undersöka hur outsourcing, insourcing och en kombination av de två i en samlokaliserad eller distrubuerad miljö relaterar till mjukvaruutvecklingsprojkets prestanda i termer om produktivitet och kvalitet. Målet är att berika och addera kunskap till en knapp litteratur om prestanda för globala mjukvaruutvecklingsprojekt med avseende på sourcing strategier när dessa tillämpas i en kombination. Metod. En fallstudie har bedrivits på ett mjukvaruutvecklingsföretag som arbetar med globala storskaliga mjukvaruutvecklingsprojekt. Totalt har 64 projekts blivit utvalda, analyserade och grupperade i fyra olika sourcing strategier. Sekundärdata samlades primärt in från interna företagsarkiv såsom företagets interna databaser och projektledarverktyg. Intervjuer har också genomförts med två projektledare för att få en mer djupgående förståelse av projekten och för att välja ut projekten baserat på våra krav. Dataanalysen genomfördes via statistiska tester i SPSS. Resultat: Resultatet visade en signifikant skilland i kvalitet mellan sourcing strategierna. Insourcingprojekt visade sig bidra med högst kvalitet följt av outsourcing och mixad samlokaliserad sourcing projekt. Signifikat lägst kvalitet hade mixad distrubuerad sourcing. Trots icke-signifikanta resultat, visade det sig att produktiviteten var som högst i mixad distribuerad sourcing projekt följt av outsourcing, mixad samlokaliserade sourcing och insourcing projekt. Slutsats: De senaste trenderna inom global mjukvaruutveckling indikerar på att många företag återvänder till insourcing efter outsourcing är motiverade i vårt resultat eftersom insourcing projekt resulterar i högre kvalitet. Trots att outsourcingprojekt har förknippats med låg kvalitet och produktivitet tyder våra resultat på att de är mycket konkurrenskraftiga. Slutligen är mixen av internanställda och tredje part konsulter i en samlokaliserad och distrubuerad miljö förknippad med en sämre kvalitet, och i de samlokaliserade fallet även sämre produktivitet.
14
McIvor, Ronan. "The implications of core competency strategies on buyer-supplier relations : a case study." Thesis, University of Ulster, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.342422.
15
Vakil, Bindiya. "Design outsourcing in the high-tech industry and its impact on supply chain strategies." Thesis, Massachusetts Institute of Technology, 2005. http://hdl.handle.net/1721.1/33418.
Abstract:
Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2005.Includes bibliographical references (leaves 131-135).
The practice of outsourcing product design to a service provider is prevalent in fast-moving high-tech electronics. Product design affects all subsequent activities such as procurement, manufacturing, logistics and after-sales services. Thus, companies do design for supply chain (DFSC), which is the process of designing products by incorporating such supply chain considerations as supplier selection and integration, single vs. multi-sourcing, component commonality, postponement, variety management, product reuse and recycling, planned obsolescence, etc. Each of these strategies involves tradeoffs which become difficult to evaluate in an outsourced environment. The levels at which companies engage with their service provider such as fully outsourced or joint design, affect the degree of control they can exercise over the design process. The main finding is that when products are fully outsourced, companies have less control and therefore, a lower possibility of implementing DFSC. Certain measures are proposed whereby companies may influence DFSC implementation even in fully outsourced design. When some of the design is kept in-house in a joint design model, the level of control is high.
(cont.) Another important finding is that design service providers actually achieve excellence in incremental innovation and do implement DFSC strategies which have cost-saving and revenue-generating benefits for them. The distribution of the resultant savings is primarily a function of the company's ability to understand the service providers' cost structure and its negotiating power in the relationship. Two case-studies are included of products where different outsourcing levels are used and the impact of the level of outsourcing is studied for each supply chain strategy.
by Bindiya Vakil.
M.Eng.in Logistics
16
Altin, Mehmet. "An Examination of the Link between RM Implementation Strategies and Performance." Diss., Virginia Tech, 2015. http://hdl.handle.net/10919/72910.
Abstract:
Since its foundation, revenue management techniques on aggregate have added billions of dollars to many firms' bottom lines, while using existing products or services and existing sets of consumers (Cross, Higbie, and Cross, 2010). The recent rapid changes in the business environment have forced firms to adopt strategies that will fit their overall strategies to aid in their survival and success (Pechlaner and Sauerwein, 2002). As a result of the modern reality of business, academic literature has not yet been able to address many important considerations. An example is RM implementation strategies and the performance outcomes as a result of these decisions. This study investigated the advantages and disadvantages of implementation of RM strategies; in-house, centralized, and outsourced. This was followed by the make or buy decision, specifically focusing on Transaction Cost Economics and the Resource Based View to investigate antecedents of outsourcing intention, and if and how these different strategies affect hotel properties' performance.
Data were collected using an online survey of lodging properties located in the U.S. in October 2014. A total of 374 usable responses for outsourcing intention study and 591 usable responses for the performance study were collected. Factor analysis, hierarchical multiple regression, repeated measures ANOVA, regression analysis, and pairwise comparison analysis were the statistical analyses used in the study.
The results found that specificity is significant and negatively associated with outsourcing intention. In addition, uncertainty is significant and positively associated with outsourcing intention as proposed. The moderating effect of organizational capability is significant and changes from base model to final model with the moderator being statistically significant. The findings of regression and a pairwise comparison test confirmed the difference in strategy choice on performance for US hotels, giving us insights into the importance of selecting the strategy that is optimal for a given property.Ph. D.
17
Serra, Rute Filipa Évora. "Os riscos do outsourcing do ponto de vista do fornecedor." Master's thesis, Instituto Superior de Economia e Gestão, 2016. http://hdl.handle.net/10400.5/13060.
Abstract:
Mestrado em Gestão e Estratégia IndustrialOutsourcing é um fenómeno que nasceu da necessidade das empresas em otimizar os seus recursos, focando-se na sua atividade principal e deixando as restantes atividades a fornecedores especializados. Ao longo de quase três décadas de existência, este fenómeno tem sido largamente estudado por forma a se verificar se de facto traz vantagens competitivas a quem recorre ao outsourcing. No entanto estes mesmos estudos, na sua maioria, são sobre o ponto de vista do cliente, ou seja, de quem contrata serviços de outsourcing. A presente investigação tem como objetivo estudar o ponto de vista do fornecedor, ou seja, quem presta o serviço, nomeadamente no que toca aos riscos associados a um contrato de outsourcing e quais as estratégias utilizadas para os mitigar. Para ilustrar este estudo escolheu-se a indústria das tecnologias de informação e a análise é focada essencialmente na perspetiva dos gestores de projeto. Através de entrevistas semiestruturadas realizadas a seis gestores de projeto concluiu-se que os riscos mais importantes para os entrevistados são a gestão da relação fornecedor-cliente, a gestão e rotação da sua equipa e a dificuldade no levantamento exato dos requisitos do projeto. Enquanto a maioria dos riscos mencionados nas entrevistas encontram-se na literatura existente, existem outros que, ou não são mencionados, ou não lhes são dada a importância encontrada nesta investigação. De igual forma, em relação às estratégias de mitigação concluiu-se que a maioria das mencionadas nas entrevistas não foram encontradas na literatura, nomeadamente no que toca às estratégias para diminuir a rotação da equipa.
Outsourcing is a phenomenon born from the need for companies to optimize their resources, focusing on their core business and leaving the remaining activities to specialized suppliers. Over almost three decades, this phenomenon has been widely studied in order to determine whether in fact it brings competitive advantage to those who resort to outsourcing. However, most of these studies are on the customer's point of view, ie, who contracts outsourcing services. This research aims to study the vendor's point of view, meaning, who provides the service, in particular regarding the risks associated with an outsourcing contract and with the mitigating strategies used. To illustrate this study the industry of information technology was chosen and it will be focused mainly on the perspective of project managers. Through semistructured interviews with six project managers it was concluded that the most important risks to respondents are the management of the supplier-customer relationship, management and turnover of their own team and the difficulty in accurate gathering of the project requirements. While most of the risks mentioned in the interviews are in the literature, there are others that are not mentioned or not given the importance found in this investigation. Similarly, regarding mitigation strategies it was concluded that the majority of the findings were not mentioned in the literature, in particular regarding strategies to decrease the turnover of the team.
info:eu-repo/semantics/publishedVersion
18
Dalborg, Per, and Linnea Henriksson. "Outsourcing R&D in the Defense Industry : Developing Strategies for Collaborating with Indian Suppliers." Thesis, Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-106367.
Abstract:
An important step in making an impact on the Indian market, Saab India Technology Center, SITC, was inaugurated on October 21, 2011. SITC is a collaboration with the Indian company Tech Mahindra, and supplies all of Saab’s Business Areas with skilled engineers. The growing interest for SITC has spread to TDH, the department for Human Machine Interface and Avionics. Possible benefits, but also challenges, of utilizing SITC have been discussed. This thesis attempts to address challenges and maximize benefits for TDH by exploring how a Swedish R&D organization in the defense industry, that has a tradition of performing most work in-house, can initiate outsourcing to a supplier in India. In order to do this, a literature study was performed. Since gaps in the literature regarding outsourcing in the defense industry were identified, a combination of a descriptive and exploratory research approach was chosen. Following the literature study, interviews were conducted to collect experience from working with external partners at TDH, experience from working with SITC, experience from other companies that have outsourced R&D to India and experience of working with Saab from SITC. Empirical data was also gathered via informal meetings and observations during the researchers’ 5 month stay at TDH in Sweden and SITC in India. The outcome of this study shows that drivers and risks for outsourcing R&D, as well as the characteristics of the outsourcer and the supplier, will influence how the strategy for initiating outsourcing should be built. TDH’s main drivers in deciding to use SITC are mainly cost reduction goals, the possibility to access the Indian defense market and the opportunity to gain knowledge from collaborating with international suppliers. The type of risk that is most urgent for TDH is operational risk. Risks in this category, like overestimating cost reduction and risks associated with not understanding cultural differences are all highly relevant for any organization with limited experience in outsourcing. Strategy wise, the main finding is that an R&D organization in the defense industry will benefit from working in a more collaborative manner than traditional outsourcing entails. In an R&D organization, tasks are often complex and highly integrated with each other which, combined with a limited level of outsourcing experience, requires a tighter collaboration. With a high level of involvement from the outsourcer, problems can be detected early and insufficient requirements can be handled. Close collaboration also enhances knowledge sharing, which is important to ensure that the goal of gaining knowledge from international collaboration is achieved. Furthermore, organizational acceptance can be improved by a collaboration that enables close contact between outsourcer and supplier. Improving acceptance in the organization for collaborating with the supplier should be prioritized in order to strengthen the positive effects of outsourcing.
19
Pritchett, Andrieta G. "Shared Service Center Strategies in Public Sector." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5119.
Abstract:
With the increased demand for doing more with less, public sector managers embrace outsourcing back-office functions through a shared service model; however, maintaining service quality for public sector shared service centers (SSC) in financial management during peak cycles is a challenge. Framed with the transaction cost economy theory, the purpose of this single case study was to explore strategies used by SSC managers in a public sector company to maintain service quality. Seven participants with more than 4 years of SSC experience in public-sector companies participated in phone interviews including SSC department heads, managers, and a supervisor of a public-sector company in Mississippi who implemented strategies to successfully maintain service quality in the SSC relationship. Through method triangulation, a review of service level agreements and key performance indicators supplemented open-ended semistructured interviews. The research findings included emergent themes of training and documentation, employee engagement, control and communication, efficiency and automation, and standardization and metrics. The SSC strategies in training and documentation, control and communication, and employee engagement were fundamental for maintaining service quality in SSC relationship. Study findings may help public sector SSC managers understand how to incorporate and implement successful strategies in financial management divisions to maintain service quality. Positive social change includes identifying methods to increased efficiency and service quality in a financial management division. Society could benefit from improvements in employee work-life balance, reduced turnover, and increases in the economic well-being of community residents.
20
Hansen, Carsten. "Examining political risk in service offshoring strategies." Thesis, Cranfield University, 2015. http://dspace.lib.cranfield.ac.uk/handle/1826/10181.
Abstract:
This research investigates political risk in the context of service offshoring and the corresponding impact on risk management decisions. The first stage of the study uses the Repertory Grid Technique (RGT), to explore key post-contract political risks experiences within offshore outsourcing activities. Twelve key political risks affecting offshore outsourcing decisions are identified, and the moderating effect of offshoring activity types (BPO, ITO or KPO) on political risk exposure and impact perceptions is highlighted. The research also explores the conditioning effect of industry specific exposure to political risk and enhances the explanatory ability of the Transaction Cost Economics (TCE) constructs, offering a re-operationalization of the political risk component of external uncertainty.
The second stage of the research introduces a series of hypotheses between offshoring flows and political risk profiles, and applies multiple regression to analyse political risk affecting offshore activities in low cost countries across contract-based offshoring engagements and FDI. The findings highlight that political risk is a genuine business concern for offshore contract-based outsourcing modalities, and identify concerns with Intellectual Property protection, Quality of Bureaucracy and Corruption as key considerations affecting location decisions in low-cost countries. The research further suggests a positive relationship between strong country level institutional and regulatory systems and high knowledge content in offshoring engagements.
From a practical perspective, the research highlights the need for managerial tools to determine diversified firm and industry specific political risk impact on global service outsourcing engagements. The key practical contribution is the development of differentiated political risk typologies that can capture the nuances of external risks in offshoring, allowing for more accurate risk assessment of offshoring decisions.
21
Nordigården, Daniel. "Outsourcing in the Wood Product Manufacturing Sector A Combined Customer and Supplier Perspective." Doctoral thesis, Linköpings universitet, Industriell marknadsföring och industriell ekonomi, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-10243.
Abstract:
Outsourcing can be defined as transferring an activity from internal to external control. This thesis studies outsourcing in the wood product manufacturing (WPM) sector from both a customer and supplier perspective. The research design is a multiple case study approach, and it is based on six Scandinavian companies in the door, floor and window industries and one larger supplier of raw material. This study provides an understanding of driving forces for outsourcing in a different context than previously studied and has identified cost reduction in combination with reallocating resources from non-core activities as main driving forces. Compared to several other industrial sectors, outsourcing strategies for the WPM firms have little to do with accessing external sources’ capabilities. In the literature, there is often a main focus on the strategic level of outsourcing, however, such heavy resource-based focus in terms of a core competence approach in the formulation of outsourcing strategies at the customer side risks forgetting that components can still be vulnerable to supplier failure. Here, more focus needs to be put on the operational level when considering outsourcing. This thesis illustrates customers considering outsourcing where there are not any given outsourcing supplier partners developed. At the same time, for the supplier side, forward integration and specialising by taking over outsourcing is complicated by an initial divergent production flow of sawn timber. When not all contexts have developed supplier markets for directly managing outsourcing, it should not be assumed that general outsourcing models are directly applicable. In general, the question of whether or not to outsource seems too complex to simply be considered as either “in or out”. A company needs safeguards when conducting outsourcing and in a situation where there is a non-developed supplier market, parallel in-house production becomes an alternative.
22
May, Shaun Patrick. "Integration of the outsourcer's strategy with that of the client." Thesis, Stellenbosch : University of Stellenbosch, 2006. http://hdl.handle.net/10019.1/4903.
Abstract:
Thesis (MBA (Business Management))--University of Stellenbosch, 2006.ENGLISH ABSTRACT: "Strategy is when you are out of ammunition but keep on firing so that the enemy won't know". (Mintzberg, 2005, 13) Business Connexion (Pry) Ltd (BCX) is a leading black empowered ICT company with a proud 25-year track record. BeX is an integrator of competitive, innovative business solutions based on information and communications technology (ICT). Business Connexion runs mission-critical ICT systems for many JSE listed organisations and manages products, services and solutions for key public sector organisations, parastatal enterprises and a host of medium sized emergent companies. Nampak is the largest and most diverse packaging company in South Africa, with operations in Africa and Europe as well. Nampak Pty. Ltd. has experienced declining revenues over the last two years despite an upturn in the South African economy. This has resulted in them putting pressure on BCX and going out on a request for proposal (RFP) for the infrastructure outsourcing. This research report addresses how a company like BCX can align its strategy to that of an outsource client, Nampak Currently in an outsource environment the client will say that they see no value add from being outsourced. BCX will produce statistics to say that they are performing to service licence agreements (SLA). Between BCX and the Nampak there is misaligrunent. The outsource market is a maturing one and companies like BCX are struggling to maintain and grow their market share. Currently there are international players like HP trying to enter the African market. Globalisation is affecting the economy of South Africa. An organisation's strategy defines the sum of its choices about where it will compete, how it will create superior value for its customers, and how it will generate superior profits for itself. If you look at the strategies of the competitors they will invariably say and come to the same conclusions as Bex. This report hopes to show that strategy development is the search for ways to build a competitive advantage through distinctive capabilities. It is about finding new ways of doing things that provide an advantage over the competitors. The literature review indicates that everyone is a strategy consultant and that there is no one definition in defining and aligning this strategy! Methodologies do exist and where a company takes the advice of consultants they fmd themselves ending up with a synonym for the word strategy - expensive. The literarure review looks at some of the academics and consultants thinking on the subject since 1960. Interviews were conducted with key players within Group IT for Nampak and with some of the business executives of Nampak. The interviews were supplemented by information gathered by the author from working on the account for two years. This researeh report aims to use the experience of the people working on the account to derme the strategy with Nampak going forward. Currently BCX runs the Nampak account within the structures of a cluster and uses shared services to manage the account. The strategy is a reactive one and Nampak sces very little value add from BCX. Nampak sees BCX as a strategic supplier as opposed to a strategic partner. The conclusion of this report represents the "what" of the report. By continuing to carry on in the fashion BCX has, will result in them losing the outsource contract with Nampak. This is the reason that Nampak has gone out on a general request for proposals to the market. The "so what" of the report is that BCX will lose the Nampak account should it not change the way it handles this outsource business. BCX would be better off running the account as a stand alone business with its own executive who is empowered to make decisions. This fmding supports the work of Miller and Heiman who do consulting on how to handle large strategic accounts (Miller, 2004). The recommendations of this research report support the direction some of the executives at BCX would like to take, which is treat each large outsourced account as a stand alone business. BCX needs to position itself as a strategic supplier to Nampak and be more involved in the business. The "now what" is more fully explored in the recommendations part of this report. Companies think that by introducing a new product or service they will beat the competition. Whilst this is sometimes true, companies are better off focusing on delivering what they do to the client better. The recommendations focus on how BCX can deliver better value and strucntre themselves more efficiently. A good strategy in outsourcing means fully understanding your own and your customer's position so that like a good general you are in the right place with the right people at the right time.
AFRIKAANSE OPSOMMING: Business Connexion (pty) Ltd (BeX) is 'n voorstc swart-bemagtigde ICT-maatskappy met 'n trOlse rekord van 25 jaar. sex integreer mededingende, vemuwende sake-opJossings met inligtings- en kommunikasietegnoiogie (lCT) as grondsiag. Business Connexion bedryf missie-gerigte ICT-stelsels vir baie maatskappye wat op die JSE genoteer is en bestuur produkte, dienste en opJossings vir sleutelorganisasics in die openbarc sektor, semistaatsmstellings en 'n groat aaotal opkomende maatskappye van gemiddeJde groone. Nampak is die grootste en mees gediversifisecrde verpakkingsmaatskappy in Suid-Afrika, met takke in die res van Afrika en Europa. Nampak Pty. Ltd. het die afgelope twee jaar 'n afname in inkomste ondervind, ten spyte van 'n verbetering in die Suid-Afrikaanse ekonomie. As gevolg daarvan bet hulle druk op sex geplaas eo '0 algemene versoek in die mark gerig om voorleggings vir uitkontraktering van die infrastruktuur. Hierdie navorsingsvcrSlag dui aan hoe 'n maatskappy soos BeX sy strategie op eeo lyn kan bring met die van '0 uitkontrakteringsklient, Nampak. Tans sal die klient in 'n uitkontrakteringsomgewing se ciat bulle geeo waardetoevoeging sien in uitkontraktering nie. sex sal statistieke voorsien om te toon dat hulle presteer volgens dienslisensie-ooreenkomste. sex en Nampak is nie op een Jyn nie. Die uitkontrakteriogsmark is 'n ontwikkelende mark en maatskappye soos sex sukkel om bulle markaandeel te bebou en te vergroot. Daar is tans internasionale maatskappye soos HP wat probeer om die Afrika-mark binne te dring. Globalisering het 'n impak op die ekonomie van Suid-Afrika. 'n Organisasie se strategic defirueer die sam van sy keuses I.o.v. waar am te kompeteer, boe am uitstekende waarde aan kliente te bied, en boe om vir bomself uitstekende wins te genereer. As jy na die strategie van die kompetcsie kyk, jy sal sien dat bulle baie na aan die strategie van BeX is. Hierdie report wil wys dat strategie ontwikkeling is die besoeking van nuwe maniere om kompetitief te bly deur distinktiewe maniere. Dit is hoe u nuwe dinge doen, dat u kompetisie nie doen rue. Die literatuuroorsig dui aan dat almal strategiekonsultante is en dat daar geen enkele defirusie is wat hierdie strategie defmieer en belyn nie! Daar bestaan wei memdicke en waar 'n maatskappy die advies van konsultante aaovaar, vind hulle dat bulle eiodig met 'n sinoniem vir die woord strategic - duur. Die literatuuroorsig bekyk die gedagtes van akademici en konsullante oor hierdie ondelWerp sedert 1960. Onderhoude is gevoer met s!eutelro!spelers binne Groep IT vir Nampak en met sommlge van die uitvoerende sakebestuurders van Nampak. Die onderhoude is aangevul deur inligting ingewin deur die auteur, wat twee jaar lank op hierdie rekening gewerk het. Hierdie navorsingsverslag het ten docl om gebruilc te maak van die ondervinding van die mense wat op die rekening werk, om toekomstige strategic vir Nampak te dcfinieer. Bex bedryf tans die Nampak-rekening binne die strukture van 'n saamgroepering en gebruik gedeelde dienste om die rekening te bestuur. Die strategic is rcaktief en Nampak ondervind baie min waardetoevoeging van Bex. Nampak beskou BeX as 'n strategiese verskaffer cerder as 'n strategiese vennoot. Die gevolgtrekking van hierdie verslag verteenwoordig die "what" van die verslag. As BeX voortgaan soos tans, sal die gevolg wees dat hulle die uitkontrakteringskontrak met Nampak verloor. Oit is waarom Nampak algemene versoeke in die mark gerig het vir voorleggings. Die "so what" van die verslag is dat sex die Nampak-rekening sal verloor as hulle Die 'n verandering aanbring aan die wyse waarop hulle hierdie uitkontrakteringsbesigheid hanteer nie. sex sal beter vaar as bulle die rekening as 'n aparte besighcid bedryf, met sy eie uitvoerende bestuurder wat mab>tiging het om besluite te neern. Hierdie bevinding ondersteun die werk van Miller en Heiman, wat konsu!teer op hoe om groot strategiese rekeninge te hanteer (Miller, 2004). Die aanbeve!ings van hierdie navorsingsverslag ondersteun die rigring wat sommige van die uitvoerende bestuurders by sex wi! inslaan, naamlik om elke groot uitgekontrakteerde rekening te hanteer as 'n alleenstaande besighcid. sex moet homself posisioneer as 'n strategiese verskaffer vir Nampak en moet meer betrokke raak by die besigbeid. Die "now what" word meer volledig ondersoek in die aanbevelingsgedec!te van hierdic verslag. 'n Maatskappy dink dat as hulle 'n nuwe produk skep dat bulle die komperisie sal oorwin. Party keur is dir waar, maar meestal is dit beter om dinge beter to lever as die kompetisie. Die rekomendasies vir sex wys dat dit bcter is as hulle korrek restrukteer vir die klient. 'n Goeie strategie vir uitkontraktering beteken volle begrip van jou eie en jOll klient se posisie, sodat jy soos 'n goeie generaal op die regte tyd op die regte plek is met die rcgte mense.
23
Dorigatti, L. "DEFENDING THE CORE? AN ANALYSIS OF TRADE UNION'S BEHAVIOUR TOWARDS OUTSOURCING IN THE GERMAN CHEMICAL AND METAL SECTOR." Doctoral thesis, Università degli Studi di Milano, 2014. http://hdl.handle.net/2434/233512.
Abstract:
Over the last decade, the role of trade unions in segmented labour markets has been a relevant and strongly debated topic in the literature. On the one hand, the dualisation literature is portraying trade unions' behaviour in Coordinated Market Economies (CMEs) as segmentalist: Confronted with employers' pressures for cost reduction and increased flexibility, unions in core sectors are allowing for segmentation to take place (through outsourcing and the use of atypical forms of employment) in order to protect their members, which are overwhelmingly represented among core workers. On the other, the power resource approach is arguing that segmentation derives from the weakness of employees' representatives which are no longer able to oppose employers' segmentation strategies. This paper will contribute to this debate through a case-study analysis of trade unions' behaviour towards outsourcing in the German chemical and metal sector. We will show that trade unions have adopted both inclusive and exclusive strategies towards peripheral employees depending on three main factors: the peculiar trade unions' identity characterising the two sectors, how outsourcing processes impact on the core workforce and how they impact on the union's organisational interests.
24
Toluwase, Tominiyi Oluwaleke. "Exploring strategies for outsourcing oil and gas functions in the cloud, and analysing the implications for the Oil & Gas industry." Thesis, University of Liverpool, 2017. http://livrepository.liverpool.ac.uk/3007431/.
Abstract:
Technology has proven to be a pivotal factor that helps to drive organizational effectiveness, because it helps to automate processes, improve speed of data processing, enhance organizational performance and ensure ease of exchange of information across the organization. One of such emerging technologies that is fast shaping the organizational landscape is cloud computing; and this research focused on the relevance of this technology to the oil and gas sector, the benefits, risks and analysing how the implications of adopting this technology can be addressed. Also, it has been established that adopting cloud based solutions is related to outsourcing, and this implies that another firm (cloud provider) will manage the function or process that is migrated to the cloud. Therefore, this research is important within the Oil and gas sector because the success of adopting this technology in the sector is based on how these companies can manage the diverse inter-firm relationships with cloud providers. To draw new insights, relational view approach was applied to gain the understanding of how managing these relationships can ensure successful adoption of the technology because existing literatures lack in-depth discussion on how organizations can manage multiple cloud deployments (especially in the Oil sector). Furthermore, the research aimed at understanding the current state of cloud deployment in this sector, determine the most suitable deployment model(s), and strategies for effective adoption, taking cognizance of the complexity of the operations within the industry. This research focused on the Nigerian Oil industry as the research setting for gathering data for this research. This is important because this sector is the major source of revenue for Government in Nigeria and any approach that helps in achieving performance improvement will automatically translate into more benefits for the country and other stakeholders in the sector. In view of this, this research was conducted qualitatively by conducting interviews for participants within the Nigerian Oil and gas sector. These participants cut across Oil exploration and production companies, Cloud providers, and Government/Regulator agencies. The data gathering was focused on understanding the extent of adoption within the sector, current usage of this technology (if any), implications, how the transitioning is being coordinated and risk and strategies currently being deployed. The findings of this research show a low level of adoption of cloud solutions, despite the moderate level of awareness of this technology. This low level of adoption was premised on some factors ranging from the conservative culture in the industry, infrastructure challenges (peculiar with Nigeria), suitability of cloud solutions for specific core oil and gas operations, security and confidentiality concerns, lack of suitable corporate strategies, regulatory concerns, just to mention a few. This research analysed these findings critically and proposed the need for corporate strategy, effective stakeholder collaboration and management and how to adopt suitable governance framework. Furthermore, the need for National cloud policy and how to address infrastructure challenges which are inhibiting cloud adoption in the research area (Nigeria) were also addressed.
25
Alm, Arthur Anders, Alexander Bergman, and Ella Åge. "Balancing Vertical Acquisitions and Strategic Outsourcing : A study of how non-efficiency conceptions can influence vertical integration strategies and impact organizational boundaries." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-48261.
Abstract:
There is a wide range of factors that impact the balance between vertical acquisitions and strategic outsourcing, which not only can be explained in terms of efficiency. These factors are multi-layered and can be found in the individuals who set the strategy, the organizations as a whole, and also the environment in which they operate, which has shown to be dynamic. Depending on the vertical integration strategy of firms, the concept of organizational boundaries are applied very differently. Numerous organizational boundaries expand and contract when a company vertically integrates with an acquisition or when non-integrating by strategically outsourcing tasks along the value-chain.
26
Blind, Uwe. "Are the IT outsourcing strategies and IT governance of large companies practical for the NRW police and in which issues do they differ?" Thesis, University of Surrey, 2018. http://epubs.surrey.ac.uk/849602/.
Abstract:
The research question was to determine whether the IT governance and IT outsourcing strategies of large private companies would be practical for the NRW police and how do they differ. IT outsourcing is a common strategy in private commerce, but this relatively new for police organisations. In the past, the police have copied trends from the private sector after a delay of about ten years. In most cases, consultancy companies have advised the government to do this. But it is not useful to follow trends when companies in the private sector have already developed new strategies to adjust for errors. This research aimed to discover how large companies manage IT governance and IT outsourcing in comparison with the police. IT governance is part of governance and IT outsourcing belongs to IT governance. In this research I described how governance in private companies and in the public service works. The intent was to find an IT company (T-systems and Telekom), a multimedia media company (Bertelsmann) and a company from the producing sector (Ruhrpumpen). This partly involved identifying their current outsourcing situation. A further step was to develop an IT governance cycle for each organisation in accordance with the COBIT framework and IT governance focus areas: strategic alignment, resource management, value management and performance management. The next step was to identify core IT capabilities in large organisations in accordance with Lacity and Willcocks’ theory of nine core IT capabilities. In the final step, these capabilities were mapped to the COBIT focus areas to develop an IT governance model which could be adapted for the police force. Case studies were conducted at the Ministry of the Interior, three police authorities and large private companies based on Yin’s case study methods. The results were analysed using a multiple-case and cross-case analysis. My initial assumption was that the police would have more IT weaknesses and private companies would have better IT organisation and IT architecture. This would have made it easy to see clearer results. However, the police have made up ground in recent years. Nevertheless, I identified several core IT capabilities which need to be improved to optimise the police’s current IT strategy.
27
Mitchell, Anthony. "A comparison of the offshoring and outsourcing strategies of German and UK multinational companies : a critical engagement with the 'varieties of capitalism' perspective." Thesis, University of Hertfordshire, 2015. http://hdl.handle.net/2299/16330.
Abstract:
The aim of this research is to examine the extent to which the offshoring and outsourcing practices in Multinational Corporations, when the headquarters are registered and located in either the UK or Germany; are embedded in the institutional contexts of their respective home countries. There are six research questions relating to differences in approach and choice of location, ownership and coordination, employment practice, cultural proximity, trade union influence and finally the extent of re-shoring. These are primarily assessed through the 'varieties of capitalism' perspective. A comparative case study approach has been adopted with a focus on two sectors; airlines and engineering; in each case a major UK and German organisation are compared. Fourteen in-depth, semi-structured interviews took place in both the home countries and overseas locations in Europe, India and Asia. The sample size is small, however, each was with a senior executive and the transcripts revealed 'rich data' for compiling the case studies and answering the research questions. The contribution to original thinking is a conceptual framework posited by proposing a taxonomy to analyse the relationship between coordinated and liberal market economies and the components of the offshoring and / or outsourcing process. Reference is made to theory drawn from the resource based view, global production networks, dynamic capabilities, embeddedness as well as varieties of capitalism to focus on competences, spatial dimensions and power. It is this collective approach that is considered to be novel. Qualitative analysis is deployed to re-construct the actual framework for each industry sector. Constructs (Reichertz, 2004) combining abduction, deduction and induction are used to develop propositions that lead to conclusions. The similarities between the two UK companies and the two German companies confirms the usefulness of the taxonomy and allows for its extension to other firms and sectors. Key findings and conclusions from the two case studies are that German organizations are less inclined to outsource (in both sectors) preferring to reduce costs and retain control through captive offshoring. The UK businesses were less risk adverse and more flexible and agile in their sourcing policies. There was evidence that the UK companies regarded outsourcing and offshoring as options for closer co-operation that may lead to strategic alliances and mergers or acquisition. The relationships with trade unions/works council was also found to be very different, with a reluctance by management in Germany to progress radical initiatives. Other differences in terms of autonomy and division of labour were found. From an institutional perspective the German CME's cases were less able to deploy outsourcing and offshoring strategies with the degrees of freedom that the UK LMEs typically enjoyed. CMEs are constrained by their policies, interconnectedness and style of working. A number of ambiguities are highlighted. The thesis argues that the outsourcing and offshoring practices are embedded to a high degree in the institutional practices of the home countries. Finally, the empirical novelty lies in the 'rich data' generated by valuable insights from the senior executive interviewees to which the researcher was privileged to have access.
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Miralam, Mohammad. "An exploratory study into buyer and supplier relationship problems : causes, control strategies and effects in Saudi Arabian companies." Thesis, University of Stirling, 2011. http://hdl.handle.net/1893/3558.
Abstract:
Around the world, companies are rapidly moving towards outsourcing to enhance their competitive position in the market through reduction in product development cycle times (costs), demands for better quality, improvement in supply chain management and higher expectations from more discriminating and demanding customers (Lyons and Krachenberg, 1990). An outsourcing mechanism consists of two parties, buyer and supplier. Hence, the success of the buyer and supplier relationship is the main factor to achieve successful outsourcing operations. This research studies the buyer and supplier relationship in each relationship type in the Saudi Arabian market; market exchange, captive buyer, strategic partnership and captive supplier. The main objective of this research was to study in depth buyer and supplier relationships (outsourcing) by discovering which problems exist in each type of relationship, how they can be controlled and what are their effects. It examines and tests certain factors associated with the relationships, such as incentives for their creation, relationship problems, cause of problems, problem control mechanisms and finally the effects of these problems on the buyer, the relationship and the market. The methodology used in this study was as follows: an interpretative research philosophy, an inductive research approach and an exploratory research strategy. Semi-structured interviews were found to be the most appropriate method of data collection because they enabled the researcher to gather valid and reliable data. The research model involved all the components affecting the buyer and supplier relationship. These components were categorized and classified in a meaningful way, describing the flow of the relationship from the research perspective in terms of testing the effect of each component in the relationship between buyer and supplier in general and its effect on the category to which it belongs. The data was collected from purchasing employees on the buyers’ side and sales employees on the suppliers’ side. The total number of participating buyer and supplier firms was 57, distributed across manufacturing and service industries. The first data collection phase involved all the buyer data and the second following up, reviewing and completing the data that the researcher thought had been missed during the first phase of interviews, and which needed to be explained more fully by the interviewees. This phase also involved collecting all the supplier data. 40 interviews were conducted to collect buyer data within three months. The 40 interviews involved 88 recorded hours, and each buyer discussed 4 relationships (not necessarily 4 different types of relationship), resulting in a total of 64 market exchange, 30 captive buyer, 22 strategic relationship and 44 captive supplier relationships, accounting for the total of 160 different types of relationships across the 40 different buyers. Supplier data was collected by conducting 17 interviews within 27 days. The 17 interviews involved 34 recorded hours. While the researcher was analyzing the data collected, a special case in market exchange relationship was found. In this case, buyers preferred to deal with suppliers under a captive buyer relationship though the relationship characteristics were market exchange relationship because of their interests. The researcher also found that Saudi firms are the same as other firms in the rest of the world. They are trying to maximize their competitiveness in the market by improving product or service quality and speed of delivery, reducing product or service costs and enhancing decision making efficiency. Additionally, it was found that relationship incentives, arising from buyer wishes or compulsory reasons, create any one of the buyer and supplier relationship types, which were other than what has been mentioned in the outsourcing reasons in the literature. In addition, the researcher also found that relationship incentives might cause problems, so the buyer should be more careful with them. Additionally, there are also other causes that might create agency problems than those mentioned in previous studies. At the same time, it was observed that there are new control mechanisms, not previously discussed in the literature. The study found that the outsourcing relationship is affected negatively, and there are other effects than those mentioned in the literature by Tezuka (1997). In addition, the researcher found that because of the ‘agency’ system in Saudi Arabia its economy is affected negatively. Finally, the original research conceptual model was found applicable to all types of relationship.
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Araujo, Jucelia Laurindo de. "Um estudo sobre estratégias de recursos humanos de uma empresa terceirizada do setor de telecomunicações." Pontifícia Universidade Católica de São Paulo, 2016. https://tede2.pucsp.br/handle/handle/1155.
Abstract:
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Previous issue date: 2016-03-11Coordenação de Aperfeiçoamento de Pessoal de Nível Superior
The objective of the research conducted for this dissertation was to analyze the human resources (HR) strategies and policies adopted in an outsourced telecom company, considering its strategic importance in the economic and globalized scenario. Specific objectives were analyzing the telecom industry in Brazil and the service relations between outsourced and contracting companies. In order to make carrying out the research possible, an investigation was conducted of aspects related to HR strategies and policies, and of outsourcing from a strategic and critical viewpoint; also carried out were analyses of the telecom industry and its strategies of action, and, finally, of the case of an outsourced telecom company. The methodology adopted consisted of a case study involving an exploratory approach, which was qualitative by nature, by means of three sources of evidence: documentation, files on record and participant observation. The subject of the investigation selected was an outsourced company named Alfa, which is engaged in providing services for major telecom operators here in Brazil. The results obtained indicated that it is possible to obtain good human resources practices by improving the outsourcing strategies and also reducing the negative effects, viewed as a precarious factor in terms of working arrangements
Apresentou-se como objetivo na pesquisa desta dissertação, analisar as estratégias e políticas de recursos humanos adotadas numa empresa terceirizada do setor de telecomunicações, considerando sua importância estratégica no cenário econômico e globalizado. E como objetivos específicos, analisar o setor de telecomunicações no Brasil e as relações de serviços entre empresas terceirizadas e contratantes. Para que a realização da pesquisa fosse possível, foram investigados aspectos relacionados a estratégias e políticas de recursos humanos; a terceirização sob uma ótica estratégica e crítica; a análise do setor de telecomunicações e suas estratégias de atuação, e por fim, a análise do caso de uma empresa terceirizada do setor de telecomunicações. A metodologia adotada consistiu-se de um estudo de caso, de abordagem exploratória, de natureza qualitativa por meio de três fontes de evidências: documentação, registro em arquivos e observação participante. Selecionou-se como sujeito da investigação uma empresa terceirizada, denominada empresa Alfa, atuante como prestadora de serviços para grandes operadoras do setor de telecomunicações. Os resultados obtidos apontaram que é possível obter boas práticas de recursos humanos, aperfeiçoando as estratégias de terceirização e também reduzir os efeitos negativos, vista como uma precarização do trabalho
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Mazoyer, Oliver. "Centralization vs. Decentralization: Selection of Downstream Supply Chain Strategy : A single case study on the positioning of purchasing within the Supply Chain of a multinational company." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279645.
Abstract:
As Supply Chain Management has continuously evolved, it has during recent times been exposed to the opportunities and threats that follow globalization. Firms have the possibility of getting their products/services to customers worldwide by outsourcing processes. This possibility has even turned mandatory for numerous firms in order to be competitive. However, such decisions can expose the Supply Chain to various risks. Because of lack of data and Supply Chain Structures, decision-makers need to distinguish advantages vs. disadvantages between centralized, decentralized or even outsourced structures. The purpose of this study has been, based on gathered data from a case company, to determine what Supply Chain structure to opt for when it comes to purchasing. This master thesis has performed a literature review on the science of Data Mining to enrich the quality of a quantitative part based on databases of the case company. The study also reviews Supply Chain Management strategies and how to select an appropriate distribution channel design - allowing for a framework about selecting an appropriate network design and another framework summarizing current literature’s contribution on the question of centralization versus decentralization based on Finance, Performance or Information. These three pillars are the aspects used as reference of analysis in various literature and could therefore be compared with empirics. The selection framework was filled in by key individuals at the case company and was associated with qualitative contributions from interviews about strengths and weaknesses of three scenarios involving centralization, decentralization or outsourcing. With obtained data, it was possible to identify all strengths and weaknesses of each scenario and discuss differences to select the best possible option. The findings were summarized into a framework where one can clearly see pros and cons of each scenario, thus providing a concise summary of implications following centralization, decentralization and outsourcing respectively. The results of the distribution network pointed towards a decentralization of the purchasing function as a more cost-efficient strategy, but these results must be questioned because of the current setting-bias with the spreading of the COVID-19 virus and its economic consequences. However, when all arguments were grouped into the final summarizing figure, it was concluded that the outsourcing strategy is the most advantageous. This thesis has thus permitted the extension of a framework that identifies the best distribution network design and summarized the implications of centralizing, decentralizing or outsourcing purchasing.Supply Chain Management har kontinuerligt utvecklats med bl.a. namnbyten eller nya populära strategier. Den har under modern tid varit utsatt för både möjligheter såsom hot vilka har varit följder av globalisering. Företag har erhållit möjligheterna att leverera sina produkter till kunder över hela världen men även att outsourca processer för att förenkla denna leverans. Oursourcingmöjligheten har även översatts till obligatoriska beslut för flera företag för att ens kunna erbjuda produkter till konkurrenskraftiga priser. Dessa beslut kan dock exponera en Supply Chain till olika risker, en brytning i logistikkedjan till exempel. På grund av dessa konsekvenser måste företag värdera vilken strategi som måste tillämpas för varje process i kedjan. Ska de centraliseras, decentraliseras eller outsourcas? Ändamålet med denna studie är att, baserat på insamlad data från ett case företag, kunna bestämma vilken strategi ska tillämpas när det kommer till inköp från externa leverantörer. Detta examensarbete har utfört en litteraturgenomgång på bl.a. studier om Data Mining för att berika kvalitén på den kvantitativa delen baserad på databaser från caseföretaget. Utvald litteratur förklarar olika aspekter från Supply Chain Management med involverade strategier och hur en lämplig nätverksdesign väljs ut. Målet är att utveckla ett ramverk för urval av lämplig nätverksdesign för caseföretaget samt ett ramverk för att summera litteraturens budskap till implikationer av centralisering eller decentralisering med fokus på Finans, Prestanda och Information. Urvalsramverket har därefter fyllts i av nyckelpersoner från caseföretaget för att jämföras med kvalitativa bidrag från intervjuer om styrkor och svagheter på tre utvecklade scenarios om centralisering, decentralisering eller outsourcing. Med erhållen data möjliggjordes en diskussion för att tydliggöra styrkor och svagheter för varje scenario för att kunna noggrant jämföras och skapa argument för vilket skulle väljas. Resultat och argument har generaliserats och sammanfattats i en figur där en kan tydligt se för- och nackdelar med varje scenario. På så sätt disponeras en koncis slutsats av implikationer med att centralisera, decentralisera eller att outsourca. Resultaten från urvalsramverket pekar på att decentraliseringsstrategin är den optimala för caseföretaget, detta måste dock ifrågasättas på grund av kontexten med den nuvarande spridningen av COVID-19 viruset och dess inverkan på ekonomin. Med detta i åtanke och ihopsamlade argument, drogs slutsatsen att outsourcingstrategin är den mest lämpliga för caseföretaget. Detta masterexamensarbete har således lett till förlängningen av ett urvalsramverk av distributionsnätverksdesign samt diskuterat fram och sammanfattat implikationerna av centralisering, decentralisering och outsourcing.
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Thelin, Jenny, and Amanda Lindström. "Ingen kan göra allt men alla kan göra något : En kvalitativ fallstudie om hur företag i en nätverksorganisation kan balansera entreprenörskap och strategi i sin verksamhet." Thesis, Linnéuniversitetet, Institutionen för organisation och entreprenörskap (OE), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-77629.
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Bakgrund: Globaliseringen samt digitaliseringen har lett till stora förändringar på den globala marknaden. Företag konkurrerar inte längre bara regionalt eller nationellt utan även internationellt. Den dynamiska och volatila marknaden har lett till att det inte räcker att företag utnyttjar sina befintliga resurser utan de måste även vara flexibla, snabba och innovativa för att identifiera nya möjligheter. För att lyckas med det måste företag vara strategiskt entreprenöriella. Den ökade konkurrensen har även gjort att företag tvingas leverera hög kapacitet och effektivitet i samtliga av dess aktiviteter. Det har därmed blivit vanligt att företag väljer att enbart hantera de aktiviteter där de har sina interna styrkor och outsourcar övriga aktiviteter till externa företag genom att vara i nätverksorganisationer. Syfte: Studiens syfte är att skapa en djupare förståelse för strategiskt entreprenörskap och undersöka om och i så fall hur nätverksorganisationer kan balansera entreprenörskap och strategi i sin verksamhet. Metod: Studien utgörs av en kvalitativ forskningsstrategi som utformats som en fallstudie av företaget Smiling Group. Det empiriska materialet har samlat in via intervjuer, observationer samt genom granskning av skriftligt material. Slutsats: Vi anser utifrån vår studie att företag i nätverksorganisationer kan balansera strategi och entreprenörskap i sin verksamhet genom att de utnyttjar förutsättningarna som nätverket skapar. Vi vill hävda att en nätverksorganisation bidrar till att de enskilda företagen inom organisationen kan vara av entreprenöriell karaktär och ändå skapa långsiktig konkurrenskraft på marknaden.Background: The trends of globalization and digitalization have led to huge changes in the global market. Companies do not compete only on a regional or national level but also on an international level. The dynamic and volatile market place have led to the fact that companies do not only have to use their existing resources but they also have to be flexible, fast pace and innovative in order to identify new market opportunities. To succeed companies must be strategically entrepreneurial. The increased competitive situation has also forced companies to deliver high capacity and efficiency in all of its activities. Hence, it has become common that companies choose to perform those activities where they have their internal strengths while outsourcing the other activities to organizations by operating in network environments. Purpose: The purpose of the case study is to provide a greater understanding for the concept of strategic entrepreneurship and evaluate the how the network organizations can balance the entrepreneurship and strategy in its business operations. Method: The study is represented of a qualitative research strategy which has been shaped as a case study of the Smiling Group company. The empirical material has been collected through several personal interviews, various experiences and a review of written documentation. Conclusion: We conclude out of this case study that firms in network organizations can balance strategic management and entrepreneurship in their operations by utilizing the strategic advantages provided by the network. We claim that network organizations contribute by giving the individual firm the opportunity to take entrepreneurial action and still creating sustainable competitive advantage.
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Shahmarichatghieh, M. (Marzieh). "Product development sourcing strategies over technology life cycle in high-tech industry." Doctoral thesis, Oulun yliopisto, 2017. http://urn.fi/urn:isbn:9789526215273.
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Abstract The main objective of this study is to observe product development sourcing strategies over technology life-cycle stages, including assessing evaluation conditions and strategy formulating models. This dissertation approaches product development sourcing from the perspectives of 1) main concepts of product development and technology life-cycles, 2) mapping product development activities over technology life-cycles, 3) mapping product development sourcing over technology life-cycles, and 4) a decision making flowchart. The individual findings are further synthesised and a three dimensional view to analyse the strategic positioning of technology, product and market development as a core context of the organisation is presented. This as it is proposed that the product development sourcing strategies should be analysed and decided according to strategic positioning of the technologies, products and markets and based on the related life-cycle phases. Different product development sourcing strategies can increase the competitiveness of the company by effectively managing critical knowledge of the technology and product development resources. The dissertation is qualitative and inductive in nature and is based on both, reviewing the literature and interviewing experienced industrial managers. The empirical material is based on semi-structured interviews with R&D managers and meetings with R&D directors. The study was realised by investigating historical data on product development activities and sourcing strategies of one of the high-tech industry leaders over four technology generations. The technology evolution of all the generations are considered and the collected data is analysed to understand if there are any significant relationships with the literature based findings. The analysis consists of five individual publications and related synthesis in this compilation. The principal results of this study is a product development sourcing framework (PDSF) proposing how product development sourcing strategies could be managed according to technology maturity levels by considering the specific needs and motivations of each prevailing situation. This necessitates the understanding of the characteristics of different technology life-cycle stages, and evaluating product development activities. This study points out how different models can be utilised to support the evaluation. As a result, various factors can be used to support the product development sourcing decisions for each specific situation, whereas strategy formulating theories are also beneficial as a support for these decisions. The main implications include providing a structure, PDSF, to support managers in their decisions on product development activities and sourcing strategies. The created PDSF is an amalgam of seven technology life-cycles that enable cross-functional investigations over each technology with market penetration situation, manufacturing capabilities, product development factors, and sourcing capability factors of all technology products. Aside providing support for selecting suitable product development sourcing strategies, this study may also ease the considerations over killing unproductive projects and unprofitable product linesTiivistelmä Tämä tutkimus tarkastelee tuotekehityksen hankintastrategioita teknologioiden, tuotteiden ja markkinasegmenttien eri elinkaarivaiheissa. Väitöskirja lähestyy tuotekehityksen hankintaa seuraavista näkökulmista: 1) tuotekehityksen ja teknologioiden elinkaarien pääkonseptit, 2) tuotekehitystoiminnat teknologianelinkaarien vaiheissa, 3) tuotekehityksen hankinnat teknologianelinkaaren vaiheissa, ja 4) päätöksenteon vuokaavio. Yksittäiset löydökset on edelleen syntetisoitu ja kolmiulotteinen näkemys teknologioiden, tuotteiden ja markkinoiden kehittymiseen on esitetty keskeisenä kontekstina organisaatioille. Väitöstutkimus esittää että tuotekehityksen hankintastrategiat pitäisi analysoida ja päättää perustuen teknologioiden, tuotteiden ja markkinoiden strategiseen positioon elinkaarivaiheissa. Erilaiset tuotekehityksen hankintastrategiat voivat parantaa yritysten kilpailukykyä teknologioihin ja tuotekehitysresursseihin liittyvän kriittisen tiedon tehokkaan johtamisen ansiosta. Väitöskirja on luonteeltaan laadullista tutkimusta hyödyntäen induktiivista päättelylogiikkaa perustuen sekä aiemman kirjallisuuden tarkasteluun, että empiirisesti puolistrukturoituihin haastatteluihin kokeneiden tuotekehityspäälliköiden ja -johtajien kanssa. Tutkimus toteutettiin tarkastelemalla neljään eri teknologiasukupolveen liittyviä tuotekehityksen ja hankintastrategioiden historiatietoa ja aineistoa yhdessä johtavassa korkeanteknologian yrityksessä. Tarkasteltujen teknologiasukupolvien teknologiaevoluutiota on pohdittu ja kerättyä dataa on analysoitu mahdollisten merkittävien yhteyksien tunnistamiseksi ja ymmärtämiseksi suhteessa aikaisempiin tutkimuksiin ja kirjallisuuteen. Suoritettu analyysi sisältää viisi erillistä osajulkaisua ja tässä kokoomaosassa esitetyn synteesin. Tämän tutkimuksen keskeinen tulos on kehitetty tuotekehityksen hankintaviitekehys (PDSF) joka esittää tuotekehityksen hankintastrategioiden muodostamisen ja valitsemisen perustuen teknologioiden, tuotteiden ja markkinoiden kypsyysasteisiin, elinkaarivaiheisiin. Tämä edellyttää eri teknologiaelinkaarivaiheiden erityispiirteiden ymmärtämistä ja tuotekehitysaktiviteettien strategista arviointia. Tutkittuja strategisia tekijöitä voidaan hyödyntää tukemaan tuotekehityksen hankintamallin valitsemista ja päätöksiä. Tutkimuksen keskeiset implikaatiot sisältävät struktuurin luomisen, tuotekehityksen hankintaviitekehyksen (PDSF) muodossa tukemaan tuotekehitysjohtajia heidän päätöksenteossaan liittyen tuotekehityksen hankintastrategioihin. Luotu tuotekehityksen hankintaviitekehys mahdollistaa poikkiorganisaatiollisen tarkastelun tuotekehityksen strategisista hallintamalleista huomioiden teknologioiden, tuotteiden ja markkinasegmenttien elinkaaret ja niiden vaikutukset strategiseen päätöksen tekoon. Lisäksi, tämä tutkimus voi myös osaltaan helpottaa tuottamattomien tuotteiden ja tuotelinjojen lakkauttamiseen liittyvää analyysia ja päätöksentekoa
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Deneche, Anas, and Amanda Hed. "Outsourcing av ekonomifunktionen : Strategiska faktorer som motiv till outsourcing." Thesis, Högskolan i Gävle, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-23817.
Abstract:
Syfte: Tidigare forskning har visat att det finns ekonomiska, sociologiska och strategiska faktorer som kan vara motiv till outsourcing. Vidare menar forskningen att det finns begränsat med studier som fokuserat på vilka strategiska faktorer små och medelstora företag ser som motiv till outsourcing. Därför syftar denna studie till att skapa förståelse för vilka strategiska faktorer som småföretag ser som motiv för outsourcing av ekonomifunktionen samt vilken betydelse de olika motiven har. Metod: Studien utgår från ett socialkonstruktivistiskt och ett hermeneutiskt perspektiv. Vidare bygger studien på en kvalitativ forskningsstrategi och abduktiv ansats. Den teoretiska referensramen bygger på tidigare forskning och det empiriska materialet har samlats in genom tio semi-strukturerade intervjuer med respondenter från olika företag. Materialet har sedan bearbetats och analyserats för att till sist presentera ett bidrag Resultat & slutsats: Studiens resultat visar på både likheter och skillnader mot tidigare forskning. Samtliga strategiska faktorer som presenterades i det teoretiska avsnittet bekräftades som motiv till outsourcing av respondenterna i den empiriska delen. Vad som skiljer empirin mot den befintliga teorin är rangordningen över vilken faktor som anses vara det starkaste motivet till outsourcing. Förslag till fortsatt forskning: Då respondenternas svar tydligt kategoriserades utifrån vilken position respondenterna hade på företagen, anser vi att det hade varit intressant att undersöka de olika kategorierna var för sig. Ett annat förslag till vidare forskning är att dela upp och studera de olika delarna av ekonomifunktionen var för sig, då vi kunde urskilja tydliga skillnader mellan respondenternas åsikter beroende på vilken del av ekonomifunktionen de outsourcade. Uppsatsens bidrag: Studien har lämnat ett teoretiskt bidrag i den mening att resultatet från empirin skiljer sig till viss del från tidigare forskning. Studien har även lett till ett praktiskt bidrag som leverantörer av redovisningstjänster kan ha användning av i den dagliga verksamheten.Aim: Prior research has shown that there are economic, sociological and strategic factors that affect the decision of outsourcing in companies. Research has mainly focused on outsourcing in big enterprises, why researchers asks for more studies focusing on small and medium enterprises. Therefore, the aim for this study is to provide understanding of which strategic factors small enterprises sees as motives for outsourcing and what importance the different factors have. Method: The study is based on a social constructive and hermeneutic perspective. Further the study has taken a qualitative research strategy and an abductive research approach. The theoretical framework is built on prior research and the empirical data has been collected by ten semi-structured interviews with respondents from different enterprises. The material has been processed and analyzed to present a contribution. Result & Conclusions: Study results show both similarities and differences with previous research. All strategic factors presented in the theoretical section were confirmed as the motives for outsourcing by the respondents in the empirical part. What distinguishes the empirical data from the existing theory is the rank of the factor that is considered the strongest motive for outsourcing. Suggestions for future research: Given that the respondents' answers clearly were categorized on the basis of the position of the respondents had on businesses, we believe it would have been interesting to examine the different categories separately. Another suggestion for further research is to divide and study the various components of the finance function separately, this because we could discern clear differences between respondents' opinions depending on which part of the finance function outsourced. Contribution of the thesis: The study has provided a theoretical contribution in the sense that the results from the empirical data differs somewhat from earlier research. The study has also led to a practical contribution that suppliers of accounting services could use in daily operations.
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Nilsson, Simon, Gustav Andersson, and Christian Persson. "Strategiska beslut bakom reshoring : en studie om hur strategi påverkar reshoringbeslut." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-85813.
Abstract:
Titel: Strategiska beslut bakom reshoring- en studie om hur strategi påverkar reshoringbeslut Författare: Simon Nilsson, Christian Persson och Gustav Andersson Handledare: Natalia Semenova Examinator: Pia Nylinder Bakgrund och problem Svenska företag har flyttat sin produktion till låglöneländer under många år. Under de senaste åren har det däremot blivit vanligare att företag flyttar tillbaka sin produktion till Sverige igen. Problem som kan uppstå utomlands kan vara kvalitetsproblem, minskad kontroll och flexibilitet vilket bara är ett par exempel om varför företag flyttar hem. Vid strategiska beslut måste företagets strategi tas i beaktande, vilket är ett mindre utforskat område inom ämnet reshoring. Syfte Syftet med studien är att undersöka hur strategiska beslut ser ut bakom reshoring i svenska tillverkande företag. Uppsatsen ämnar att med djupare förståelse beskriva varför produktion har flyttats hem, bakomliggande faktorer bakom besluten samt hur väl de strategiska besluten är förankrade i bolagens strategier. Metod Denna kandidatuppsats utgår ifrån en kvalitativ ansats med flerfallsstudier. Data kommer att samlas in med hjälp av semistrukturerade intervjuer samt att företagen har valts ut med ett målstyrt urval. Slutsats Företagens strategiska beslut ser i viss grad lika ut bakom reshoring men det finns även skillnader. Vissa aspekter menar företagen är viktigare än andra vid hemflytt av produktion till Sverige. Företagets strategi är starkt kopplad till de bakomliggande strategiska beslut som ligger bakom reshoring.Title: Strategic decisions underlying reshoring- a study about how strategy affects reshoring decisions Authors: Simon Nilsson, Christian Persson and Gustav Andersson Supervisor: Natalia Semenova Examiner: Pia Nylinder Background and problem Swedish companies have moved production to low-wage countries for many years. During the last years it has been common that companies move their production back to Sweden again. Problems can occur abroad and a few examples are quality-issues, lack of control and flexibility which are just some reasons of why companies move back home. At strategic decisions, the companies strategies have to be taken into account, which is a less investigated area within the reshoringsubject. Purpose The purpose of this study is to investigate how does the strategic decisions behind reshoring in Swedish manufacturing companies look like. The thesis is intended, with a deeper understanding, to describe why production moves back, explain the underlying decisions and how the strategic decisions are established in the companies strategies. Method This bachelor thesis emanates from a qualitative approach with a multiple-case study. The data will be collected from semi-structured interviews and also where the companies have been selected by targeted selection. Conclusion The companies strategic decisions are, to a certain extent, similar regarding reshoring although there are some differences. Some aspects according to the companies are more important than others in the move of production to Sweden. The companies strategies are strongly connected with the underlying strategic decisions that are at hand to reshoring.
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Derventzas, Konstantinos. "IT-Outsourcing for four organizations." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-10030.
Abstract:
Introduction
IT-Outsourcing is a concept that describes the supply of part or all of Information Technology (IT) services by an external supplier company, known as IT-vendor, to a client company. The ‘IS-Improvement’ is one of the three strategic views of IT-Outsourcing for clients and involves advantages like focusing on core business, cost reductions and increase of IT-resources efficiency.
Objectives
The purpose of this project is to discover, describe and analyze the most critical aspects in implementing IT-Outsourcing and the critical aspects of the ‘IS Improvement’ view of IT-Outsourcing for clients, to further let IT-vendors know how they can improve on delivering their services to their customers.
Research Question
“Which are the most critical factors in implementing IT-Outsourcing and which are the critical aspects of the IS-improvement view of IT-Outsourcing for four organizations as clients?”
Method
This project follows an exploratory research method. It is mainly an action research but there is also an element of a realist research. The subject of IT-Outsourcing was chosen because it is part of IT-Management. The analysis is based on primary data collected from four organizations in the European Union (EU) that were chosen because they use IT intensively in their activities. Access to these organizations was because of convenience since it was enabled by personal contacts. Two organizations were in the shipping business, the third organization was an electronic-devices factory, and the fourth was a university. The data collection was based on three face-to-face interviews with the IT-Managers of the organizations, and one response was collected by electronic means since the fourth respondent (also IT-Manager) completed and sent the questionnaire by e-mail. The interviews were based on a semi-structured questionnaire, that in turn was formed based on the content of the critical literature review. The critical literature review was formed from books and articles found at Mälardalens Högskola’s library and databases, and interlibrary loans. The data were inserted in a table for content analysis that helped count the frequencies of the various factors of IT-Outsourcing. The results were drawn based on qualitative analysis and they were tested against dialectical critique.
Conclusions
The most critical factors in implementing IT-outsourcing for these four organizations are: Hardware maintenance is the most critical area to be outsourced. Low costs of services, supplier’s stability and reputation are the most critical factors in selecting an IT-vendor. Supplier’s understanding of client’s objectives is the most critical factor for a successful relationship between clients and IT-vendors. Precise definition of costs is the most critical factor to be included in an IT-Outsourcing contract, and selective/partial IT-Outsourcing is the IT-sourcing solution preferred by these organizations. The ‘IS-Improvement’ view of IT-Outsourcing for these four organizations is not valid, but the respondents’ words indicate ways that IT-Outsourcing can be improved to achieve increased IT-resources efficiency.
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Barta, Yvonne. "Outsourcing-Strategien im Facility-Management Grundlagen der Anlagenintelligenz." Saarbrücken VDM, Müller, 2005. http://deposit.d-nb.de/cgi-bin/dokserv?id=2877157&prov=M&dok_var=1&dok_ext=htm.
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Kallin, Erica, and Camilla Ågren. "Kan själv, eller? : En studie om företags outsourcing av dess ekonomiavdelning." Thesis, Umeå University, Umeå School of Business, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-1147.
Abstract:
I den hårdnande konkurrensen på dagens marknad beslutar stor del av dagens företag att koncentrera sig på sin kärnverksamhet. För att kunna göra detta gör företagen ett övervägande om att producera själv eller att leja någon annan att utföra samma aktivitet. Bland många företag är anledningen till outsourcing en önskan om att uppnå minskade kostnader och en produktivitetsökning. Fördelarna kan även ses ur ett strategiskt perspektiv, då ny kunskap förs in i företaget, vilket kan underlätta genomförandet av förändringar. Genom att lägga ut redovisningsfunktionen kan företaget koncentrera sig på sin kärnverksamhet. Detta är bakgrunden till den problemformulering som utgåtts ifrån: I vilken utsträckning tillämpas outsourcing av redovisningsfunktionen bland företagen i Örnsköldsviks kommun?
Syftet med vår uppsats är att undersöka om det finns ett samband mellan hur många anställdaett företag har och hur vanligt förekommande outsourcing av redovisningsfunktionen är.
Denna uppsats är utförd med ett positivistiskt synsätt och deduktivt angreppssätt. Detta har resulterat i en enkätundersökning där ett antal företag har undersökts. För att utföra denna undersökning har teorier som behandlar outsourcing legat till grund, vilka innefattar; kärnkompetens, strategier, inköpsroller och Business Process Outsourcing, BPO. Utifrån den insamlade empirin har en analys utförts, vilken har lett till en slutsats på det uppställda problemet. Denna slutsats resulterade i att det inte är så vanligt förekommande med outsourcing av redovisningsfunktionen och att företag med mindre än tolv anställda väljer att outsourca sin redovisningsfunktion.
38
Hollekamp, Marco. "Strategisches Outsourcing von Geschäftsprozessen eine empirische Analyse der Wirkungszusammenhänge und der Erfolgswirkungen von Outsourcingprojekten am Beispiel von Grossunternehmen in Deutschland." München Mering Hampp, 2005. http://deposit.ddb.de/cgi-bin/dokserv?id=2641819&prov=M&dok_var=1&dok_ext=htm.
39
Braun, Irene. "Outsourcing von Personalfunktionen eine Strategie zur Erhöhung der Dienstleistungsqualität?" München Mering Hampp, 2009. http://d-nb.info/993178472/04.
40
Chandra, Maneesh. "Strategic outsourcing of services : a decision and procedural framework /." Digital version accessible at:, 1999. http://wwwlib.umi.com/cr/utexas/main.
41
Sousa, Bruno Ricardo Alves. "Criação de uma unidade de Competitive Intelligence." Master's thesis, Instituto Superior de Ciências Sociais e Políticas, 2016. http://hdl.handle.net/10400.5/12802.
Abstract:
Dissertação de Mestrado em EstratégiaO objetivo deste trabalho assenta na criação de uma unidade de competitive intelligence na empresa Medipeople. A Medipeople é uma empresa de prestação de serviços médicos portuguesa cuja principal função passa pela gestão de escalas hospitalares e unidades de cuidados de saúde primários. A competitive intelligence é a vertente empresarial das informações estratégicas que tem por base o know-how dos serviços de informações dos estados – apesar das diferenças existenciais no que toca à recolha de informação e aos príncipios éticos que regulam o setor - e que servem de apoio à tomada de decisão. O mercado contempla uma faturação anual de cerca de 40 Milhões de Euros e a Medipeople é uma entre 5 grandes empresas que atuam no mercado. A criação desta unidade tem como principal objetivo o aumento da competitividade e capacidade de resposta da empresa no seu setor de atividade. A justificação da criação da unidade surge na sequência da elaboração de um estudo de mercado que identificou as forças e fraquezas, ameaças e oportunidades, para além de caracterizar todos os seus intervenientes. Foi desenhado um plano para a criação da unidade, que corresponde a tópicos identificados por autores conceituados desta área e existiu uma focalização na identificação de um plano de intelligence pelo qual a unidade se deverá reger, considerando a importância de oferecer alguma autonomia aos seus colaboradores. Para se efetuar o estudo do mercado, a caracterização de todos os intervenientes e o respetivo plano de intelligence, recorreu-se à experiência profissional do autor e a médicos, colegas de profissão e membros das entidades contratantes. Este trabalho de projeto contempla uma solução estratégica elaborada à medida das necessidades da empresa, cujos principais objetivos passam por garantir bases sólidas para o seu desenvolvimento.
The main goal of this essay relies on the creation of a competitive intelligence department within Medipeople’s structure. Medipeople is a Portuguese outsourcing healthcare human resources company whose primary activity is to supply hospital and healthcare centers with qualified physicians. Competitive intelligence is a corporate tool for strategic information that relies on open source information provided by the state – despite the fundamental difficulties inherent to the task of collecting public information, allied with the ethical principal that regulate the system – to provide target data to the management department of the company. Overall, the market is evaluated in 40 million Euros in billing per year, and Medipeople is one of the top 5 competitors. The main goal of this business unit is to increase the company competiveness and responsiveness to the market. The origin of this business unit took place after a market study that has identified the weaknesses, strong points, threats and opportunities of the business, and all the different characteristics of the competitors. Moreover, a business plan was made prior to the creation of this business unit. Aligned with the practices supported by famous authors and scholars, the purpose of the business plan is to provide important data to help create an intelligence plan that must guide line the unit corporate behavior, being very important to provide it’s consultants a certain level of autonomy. To elaborate the market study, its player’s characterization and the inherent intelligence plan, it was taken in consideration the know-how of its author and the opinion of physicians, work colleagues and clients. This business plan contemplates a strategic solution to the company’s commercial performance and target goals, provided with a strong base of best practices.
N/A
42
Bolehradská, Dunja. "Informační strategie firmy." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2012. http://www.nusl.cz/ntk/nusl-223525.
Abstract:
This thesis offers an information strategy for a small-sized webdesign business. It examines the current state of its IS/IT, whilst evaluating its benefits in business procedures and processes. This thesis envisages an IT strategy that will significantly support increase in competitiveness on the market and accomplishment of the business goals of this firm. This strategy introduces various elements of the future information system and emphasises the importance of the choice of the right solutions. The essential part of master’s thesis are also theoretical resources.
43
Chmelka, Miroslav. "Informační strategie firmy." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2013. http://www.nusl.cz/ntk/nusl-223821.
Abstract:
This master’s thesis is focused on a corporate information strategy. Firstly, it analyzes the company, its strategy and the current state of information systems and information technologies. Based on this analysis an information strategy is formulated. This information strategy proposes actions in several areas, which should contribute to achieve the objectives of the company. The main focus is on a new information system selection and implementation.
44
Diana, Mark L. "Information Technology Outsourcing in U.S. Hospital Systems." VCU Scholars Compass, 2006. https://scholarscompass.vcu.edu/etd/1093.
Abstract:
The purpose of this study was to determine the factors associated with outsourcing of information systems (IS), and if there is a difference in IS sourcing based on the strategic value of the outsourced functions. The theoretical framework is based upon a synthesis of strategic management theory (SMT) and transaction cost economics (TCE) as they apply to vertical integration in the health care sector; therefore, IS sourcing behavior was conceptualized as a case of vertical integration. The conceptual model proposed that sourcing behavior would be determined by asset specificity, uncertainty, the interaction of asset specificity and uncertainty, bargaining power, corporate strategy needs, and the strategic value of the IS functions outsourced.A cross sectional design was used, consisting of data from the American Hospital Association (AHA), the Area Resource File (ARF), the HIMSS Analytics database, and the Centers for Medicare and Medicaid Services (CMS) hospital cost reports for 2003. The final sample consisted of 1,365 health care delivery systems and 3,452 hospitals. Analysis was conducted using a two-stage negative binomial regression model (using instrumental variables) to correct for suspected endogeneity. Tests of joint restrictions using the group of variables derived from TCE and SMT, respectively, were done with the dependent variable divided between strategic and non-strategic IS functions (the division was done based on a model of Core IS Capabilities developed as a model for a high-performance IS function).The results supported the relationship between bargaining power and IS outsourcing. Results for asset specificity and corporate strategy needs were significant in the opposite direction than hypothesized. No other findings were significant. These results suggest that hospital system managers are likely not considering significant factors when making sourcing decisions, including the relative strategic value of the functions they are outsourcing. This study contributes to the limited body of knowledge surrounding IS sourcing behavior in the health care sector. Future research should examine the effect of cost on IS sourcing decisions, and consider the use of alternative theoretical frameworks, particularly Institutional Theory.
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Fernandes, Elsa da Glória Bernardo. "Outsourcing Delivery Centers : a decision making model." Master's thesis, Instituto Superior de Economia e Gestão, 2012. http://hdl.handle.net/10400.5/10863.
Abstract:
Mestrado Gestão/MBAEste estudo examina os motivos que levam fornecedores de outsourcing a mudar o modo como executam este negócio com a introdução de Delivery Center's (DC's), os desafios e os riscos que enfrentam e o impacto dessa mudança. Este estudo baseia-se num caso transversal exploratório. Os dados foram recolhidos através de entrevistas e questionários. Os resultados obtidos mostram a existência de uma relação entre os objectivos e expectativas do negócio de outsourcing e da introdução dos DC's e que a redução de custos é o factor principal. A introdução de DC's no negócio de outsourcing afecta negativamente as equipas locais, bem como a qualidade de serviço.
The current study examines the reasons that motivate suppliers to change the way they are outsourcing business with the introduction of Delivery Centers (DC's), the challenges and the risks they face, and the impact of such change. This study used a cross-sectional and exploratory case. The data were collected using key informant interviews and questionnaires. The study results indicate that a relation exists between outsourcing and DC?s objectives and that cost savings is the key factor. The introduction of DC?s on the outsourcing business affected negatively the local people and also the service quality.
46
Gustavsson, Mikael, and Oscar Lundström. "Strategier vid rekrytering av nyckelroller inom små- och medelstora företag." Thesis, Högskolan i Skövde, Institutionen för handel och företagande, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-17186.
Abstract:
Bakgrund: Små- och medelstora företag (SME) är motorn inom den europeiska ekonomin och står idag för 9 av 10 företag. SME är beroende av att deras nyckelroller innehavs av kompetent personal så att företaget kan fortsätta att utvecklas. För att lyckas rekrytera personer med den behövda kompetensen krävs det att företaget använder sig av olika strategier. En interaktion mellan HR och marknadsföring kan leda till en implementering av framgångsrika strategier kring anställning av en nyckelroll till SME. Syfte: Syftet med arbetet är att undersöka hur små- och medelstora företag går tillväga kring rekrytering av nyckelroller samt om de använder några av de tidigare nämnda strategierna. Arbetets resultat kommer bli intressant för små och medelstora företag då de kan använda resultatet som riktlinjer under en rekryteringsprocess av en nyckelroll. Metod: Författarna i studien har valt att utgå från en deduktiv metod. Den empiriska undersökningen utfördes i form av en kvalitativ studie där författarna till studien intervjuade sex företag. Resultat/Slutsats: Författarna av studien fann att det egentligen var två huvudsakliga strategier kring rekrytering av nyckelroller hos de intervjuade företagen. Outsourcing var den ena medans den andra strategin var ganska otydlig. Alla plockade delar ur marknadsmixen, främst när det handlade om annonseringen men tillvägagångssättet tycktes mer ha att göra med individen som hade rollen som ansvarig för rekrytering. Vissa provade bara genom att annonsera via sociala medier och branschtidningar, etc. medans andra hade egna sociala kontaktnät som de headhuntade inom. Författarna till studien drar slutsatsen att då det handlar om små- och medelstora företag så är HR-avdelningen oftast inte så omfattande och nyrekryteringar till nyckelroller sker mer sällanBackground: Small and medium-sized enterprises (SME) are today the engine of the European economy and today account for 9 out of 10 companies. SMEs are dependent on their key roles being held by competent staff so that the company can continue to develop. In order to succeed in recruiting people with the required skills, it is required that the company uses different strategies. An interaction between HR and marketing can lead to the implementation of successful strategies for hiring a key role for SMEs. Purpose: The purpose of the work is to investigate how small and medium sized companies proceed when recruiting key roles and whether they use some of the previously mentioned strategies. The result of the work will be interesting for small and medium-sized companies as they can use the results as guidelines during a recruitment process of a key role. Method: The authors of the study have chosen to start from a deductive method. The empirical study was carried out in the form of a qualitative study in which the authors of the study interviewed six companies. Result/Conclusion: The authors of the study found that there were really two main strategies for recruiting key roles of the interviewed companies. Outsourcing was one while the other strategy was quite fuzzy. Everyone picked parts from the market mix, mainly when it came to advertising, but the approach seemed to have more to do with the individual who had the role of responsible for recruitment. Some tried only by advertising via social media and industry magazines, etc. while others had their own social contact networks which they headhunted within. The authors of the study conclude that when it comes to small and medium-sized companies, the HR department is usually not so extensive and new recruits for key roles are less frequent.
47
Laš, Jan. "Informační strategie a její integrace s podnikovou strategií a sourcing strategií." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-12436.
Abstract:
The goal of this paper is to explore corporate and information strategies, focus is put on new and modern business models. I accentuate alignment between corporate and information strategy. Theoretical overview of corporate and information strategies is followed by description of modern trends that were discovered by author. All new trends are analyzed from IT and business point of view. Some trends are demonstrated on real companies in the paper. The analysis consists of corporate strategy and searching for the way how IT can support business and how to be in alignment. Two types of companies are included. First type is company that built up business model based on IT/ICT strategy. The other type includes companies that are running business for longer time and new IT/ICT strategy deployment or better alignment between strategies brought improvement and better market position. The paper includes basic model representing strategic management that is presented at the end. This gives an overview to all readers how the process goes from corporate and information strategy to application portfolio. The paper is destined for professionals and nonprofessionals who are interested in modern strategies. It is also useful for IT/ICT managers when working on own strategies.
48
Šebesta, Michal. "Management of IS/ICT with focus on ICT services outsourcing." Doctoral thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-261945.
Abstract:
Research on outsourcing has been around for several decades, while recent evolution in the information systems discipline towards ICT service commoditization significantly changes the context of decision-making. Services that are available on-demand via the Internet allow organizations implementing functions they demand in a fraction of time. This trend represents a chance for organizations seeking to use advanced ICT services without a need of major investments. Problem is the current lack of guidelines and tools for managing ICT services and their outsourcing. Given the trends on the ICT service market, it is expected that much of the IT management in the future will encompass the ICT services and utilize service-level structures. Methods currently available are either too broad or encompass only small part of the whole problem. Ad-hoc or unsound decisions in this area might cause major complications in terms of quality, usability, integration, and consequently influence total cost of organizational IT. Organizations need to either revise existing models or propose and implement completely new models to manage their IS/ICT. This thesis deals with the management of IS/ICT with focus on the ICT services outsourcing. It discusses available sourcing models in the literature and links them to the various interconnected areas. Based on these areas, it presents an integrated view on IT outsourcing strategies. Most importantly the thesis proposes an original concept for decision-making about outsourcing of ICT services named the SOURCER framework. This approach utilizes the presented outsourcing strategies, and introduces a complex methodology and decision-making criteria that will assist organizations with selection of ICT services in order to maintain and manage a most suitable ICT service portfolio. The decision-making is based on four essential viewpoints: function, costs, time, and quality. These viewpoints are discussed, individually analyzed, and serve as a basis for further research. The whole framework is developed and validated according to Design Science Research Methodology (DSRM). Individual components are evaluated using a survey among a group of selected IT managers. Proof of concept is then established by a case study on framework use in a real organization. This case study covers strategy specification, business--IT alignment, specifying service architecture and its interconnections, outsourcing, and management of the ICT service portfolio.
49
Yarlikas, Serdar. "Strategic And Financial Motivation And Information Systems Outsourcing Success." Master's thesis, METU, 2007. http://etd.lib.metu.edu.tr/upload/12608667/index.pdf.
Abstract:
In this thesis, the relations between information systems outsourcing success measures and strategic and financial drivers are investigated. After a study of the relevant literature, 14 organizations that belong to four different categories are investigated in terms of IS outsourcing. These categories are: IS vendors, IS outsourcers, firms that both procure and supply IS services, and IS system integrators. Thus, the subject matter is studied from both customers'and vendors'
points of view. The investigation is realized in three steps: First, general questions were posed in order to gather the characteristics of organizations, then, questionnaires were conducted, and finally, financial data documents were prepared according to the type of the organization. The results show that the number of relations between strategic drivers and information systems outsourcing success measures are more than the number of relations between financial drivers and information systems outsourcing success measures. Besides, strategic drivers influence each of the information system outsourcing success measures, whereas financial drivers affect only two of them.
50
Alaeddin, Faten, Frida Lindblad, and Johanna Samuelsson. "Business Process Outsourcing : Vilka faktorer är avgörande vid ett beslut?" Thesis, University of Kalmar, Baltic Business School, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hik:diva-1902.
Abstract:
Outsourcing, förflyttning av funktioner till extern part som tidigare funnits i företaget, är ett fenomen som under de två senaste årtiondena har vuxit starkt i världen. Outsourcing har möjliggjort för företag att fokusera på sin kärnverksamhet och därmed erhålla konkurrensfördelar. Business Process Outsourcing är en kategori inom detta område, som innebär att företaget outsourcar hela eller delar av sin ekonomifunktion. Användandet av Business Process Outsourcing har ökat bland de svenska företagen under de senaste åren. Det finns mångtydiga förklaringar till denna framväxt, där en förklaring är att det är en trend. En annan förklarig är att lågkonjunkturen tvingar företag att hitta nya sätt att kostnadsbespara. Det har dock visats att alla initiativ till outsourcing inte blir lyckade, utan att en del företag upplever att de inte uppnått de förväntade fördelarna med outsourcingen. Vi bedömer att det finns ett behov av att kartlägga de för- och nackdelar som finns med Business Process Outsourcing för att hjälpa företag i deras beslutsprocess vid övervägande om att använda Business Process Outsourcing.
Syftet med denna uppsats är att ur fyra olika perspektiv; företag som erbjuder Business Process Outsourcing, företag som använder Business Process Outsourcing, företag som beslutat att inte använda Business Process Outsourcing och företag som använder intern outsourcing, studera och analysera de överväganden som är aktuella i samband med Business Process Outsourcing. Syftet är även att ge vägledning och rekommendationer att beakta vid beslut om Business Process Outsourcing samt skapa en bättre förståelse för ämnet.
Vi har valt att avgränsa vår uppsats till stora svenska företag. Vi har även valt att definiera Business Process Outsourcing som outsourcing av de funktioner som återfinns hos ett företags ekonomiavdelning, som exempelvis lönehantering, fakturering, reskontrabevakning, bokföring men även bokslut, deklaration samt hantering av skatter.