Dissertations / Theses: 'Organisation of information and knowledge resources'

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Lakkaraju, Sai Kiran. "Synchronising subjective knowledge and knowledge management systems in organisations." View thesis, 2008. http://handle.uws.edu.au:8081/1959.7/31670.

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Thesis (Ph.D.)--University of Western Sydney, 2008.
"A thesis submitted to the University of Western Sydney, College of Health and Science, School of Computing and Mathematics in fulfilment of the requirements for the degree of Doctor of Philosophy." Includes bibliography.

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Solomons, Cecily. "Organisational discourses : electronic windows on the work of HIV/AIDS-care organisations." Thesis, Stellenbosch : University of Stellenbosch, 2011. http://hdl.handle.net/10019.1/6745.

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Thesis (MPhil (General Linguistics))--University of Stellenbosch, 2011.
Bibliography
ENGLISH ABSTRACT: This thesis is interested in textual features of websites which cover the same kind of content, but represent different organisations and address different kinds of audiences. Specifically, it investigates how information on HIV/AIDS is multimodally represented on the webpages of two non-governmental organisations (NGOs) and two governmental organisations. First, the websites of the national Department of Health and of a provincial Department of Health (Western Province) are scrutinised. Second, the websites of the Treatment Action Campaign (TAC) and Avert, NGOs with a special interest in the prevention and treatment of HIV/AIDS in southern Africa, are investigated. The aim of the research is to consider aspects of layout, the use of multimodality, and the introduction of selected themes and concerns foregrounded in the selected websites. The focus of the thesis is on the transmission of information, particularly through the electronic media, by investigating multimodal elements (language, images, sound, colours) and the layouts of websites, in order to identify possible interpretations which the intended audiences may afford the various texts. The analysis of the sites relies theoretically on the metafunctions developed by Halliday (1985) in his systemic functional linguistic framework. It also refers to an extension of Halliday’s work developed to allow multimodal discourse analysis that considers aspects of visual design and placement, developed by Kress and van Leeuwen (1996, 1998) and Kress (2003, 2005). These approaches focus on text, multimodal elements, the placements thereof on a page as well as the coherence between design of layouts and communicative modes that intend to send a convincing and meaningful message. The thesis also refers to Critical Discourse Analysis in that it considers matters of language and power in internet based communication. It seems that the governmental sites are set up with an audience in mind who needs to be informed on policy matters, while the NGO sites are set up with a more vulnerable audience in mind. One kind of web-communication is likely to alienate the exact people who should be receiving state support and treatment in the face of HIV/AIDS. Another is aimed more at supporting activism against the perceived lethargy of the state. A third supports various charities that reach out to communities where HIV-infection rates are particularly high. The interpretation of multimodal pages requires knowledge of website design for educational purposes as well as information on usage of the internet to get sufficient information. Further, access of the intended audience to electronic communication needs to be considered as this will determine whether the seriousness of the illness and possible prevention or treatment, is well communicated, especially to those who have been identified as most vulnerable to new infection. The thesis finds that electronic communication cannot be the first step to circulating information related to HIV/AIDS. Non-governmental and governmental institutions are still dependent on other forms of media than websites, thus on the printed media, radio and television, and on campaigns or community based projects to communicate with particular audiences. Electronic communication is complex in that it works with various modes (visual, verbal, audial) and requires some technical sophistication from producers and receivers of texts. Theories of communication and discourse analytic methodologies can assist in our understanding of how the internet succeeds or fails in circulating critical health care information. However, to gain a reliable understanding of how the internet functions in transmitting HIV-information to all interest groups, received knowledge of other areas of scholarly interest in health care communication, such as multilingualism, sociology, anthropology, behavioural sciences, cognitive psychology or brain research elaborations, would eventually have to be considered as well.
AFRIKAANSE OPSOMMING: Hierdie tesis stel belang in tekstuele kenmerke van webwerwe wat dieselfde tipe inhoud weergee, maar verskillende organisasies verteenwoordig en verskillende tipes gehore aanspreek. Dit ondersoek spesifiek hoe inligting oor MIV/Vigs multimodaal op die webbladsye van twee nie-regeringsorganisasies (NRO’s) en twee regeringsorganisasies aangebied word. Die webwerwe van die Nasionale Departement van Gesondheid en die Provinsiale Departement van Gesondheid (Wes-Kaap) word eerstens noukeurig ondersoek. Tweedens word die webwerwe van die Treatment Action Campaign (TAC) en Avert, NRO’s met spesiale belang in die voorkoming en behandeling van MIV/Vigs in suidelike Afrika, ondersoek. Die doel van hierdie navorsing is om oor aspekte van uitleg, die gebruik van multimodaliteit en die invoering van spesifieke temas en sake wat op die geselekteerde webwerwe beklemtoon word, na te dink. Die tesis se fokus in op die oordrag van inligting, veral deur die elektroniese media, deur multimodale elemente (taal, beelde, klank, kleur) en die uitleg van webwerwe te ondersoek, om sodoende verskillende moontlike interpretasies wat die bestemde gehoor aan die verskeie tekste mag heg, te identifiseer. Die analise van die webwerwe steun teoreties op die metafunksies wat deur Halliday (1985) ontwikkel is in sy grammatikale raamwerk, Systemic Functional Grammar. Dit verwys ook na ’n uitbreiding op Halliday se werk, wat deur Kress en Van Leeuwen (1996, 2005, 1998) en Kress (2003) ontwikkel is om multimodale diskoersanalise toe te laat wat aspekte van visuele ontwerp en plasing oorweeg. Hierdie benaderings fokus op teks, multimodale elemente, die plasing daarvan op ‘n bladsy en die koherensie tussen die ontwerp, uitleg en kommunikatiewe modusse. Dit kyk na hoe hierdie elemente saamwerk om ’n oortuigende en betekenisvolle boodskap uit te stuur. Hierdie tesis verwys ook na aspekte van Kritiese Diskoersanalise wat betrekking het op kwessies van taal en mag in internetgebaseerde kommunikasie. Dit kom voor asof die regeringswebwerwe ontwerp is met ’n gehoor in gedagte wat oor beleidskwessies ingelig moet word, terwyl die NRO-webwerwe ontwerp is met ’n meer weerlose gehoor in gedagte. Lg. gehoor word ingelig oor die siekte en behandelingsmoontlikhede eerder as beleid. Een soort web-kommunikasie sal waarskynlik dié mense wat juis regeringsondersteuning teen MIV/Vigs behoort te ontvang, vervreem. ’n Ander soort is meer daarop gerig om aktivisme teen die staat se vermeende traagheid te ondersteun. ’n Derde soort kommunikasie ondersteun verskeie liefdadigheidsorganisasies wat uitreik na gemeenskappe waar MIV-infeksiekoerse besonder hoog is. Die interpretasie van multimodale webwerwe vereis kennis van webwerf-ontwerp vir opvoedkundige doeleindes asook inligting oor die gebruik van die internet om voldoende inligting te bekom. Verder moet die bestemde gehoor se toegang tot elektroniese kommunikasie in ag geneem word, aangesien dít sal bepaal of die erns van die siekte en moontlike voorkoming of behandeling, goed weergegee word, veral aan dié wat s besonder blootgestel is en dus hoë risiko loop vir nuwe infeksie. Die tesis bevind dat elektroniese kommunikasie nie die eerste stap kan wees in die proses om inligting oor MIV/Vigs te sirkuleer nie. Nie-regerings- en regeringsorganisasies is steeds afhanklik van ander media as webwerwe, soos drukmedia, radio, televisie en veldtogte of gemeenskapsgebaseerde projekte, om met bepaalde gehore te kommunikeer. Elektroniese kommunikasie is kompleks omdat dit met verskeie modusse (visueel, verbaal, oudio) werk en tegniese sofistikasie van vervaardigers en ontvangers van tekste vereis. Teorieë van kommunikasie en diskoersanalise-metodologieë kan ons insig in hoe die internet daarin slaag (of nie) om belangrike gesondheidsorginligting te versprei. Om egter ’n betroubare begrip vir die werking van die internet as verspreider van MIV-inligting aan alle belange-groepe te verkry, moet kennis van ander areas van belangstelling in gesondheidsorg-kommunikasie, soos veeltaligheid, sosiologie, antropologie, gedragswetenskappe, kognitiewe psigologie of brein-navorsing, ook uiteindelik oorweeg word.

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Musnik, Noémie. "La gestion de l’information en contexte : Enquête sur les pratiques informationnelles des ingénieurs-chercheurs d’EDF-R&D." Thesis, Paris, CNAM, 2012. http://www.theses.fr/2012CNAM0845/document.

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La question du contexte occupe une place centrale dans l’observation et l'étude de tout phénomène. Associée à la recherche d’information, la notion de contexte est de plus en plus mobilisée dans les domaines des sciences de l’information, de l’ingénierie des connaissances, des sciences cognitives et de l’informatique. En effet, le sens d'une expression linguistique, la lecture d’un document la stratégie mise en œuvre dans l’activité de recherche d’information, le raisonnement adopté dans l’opération de classement d’un document, le choix d’avoir recours à tel dispositif, varient fortement d'un contexte à l'autre. Mais que faut-il entendre exactement par contexte ? Comment le définir ? Le contexte est-il assimilable à la notion de situation ? À la notion d'usage ? Voici quelques-unes des questions qui sont traitées dans ce travail, qui cherche à appréhender l’environnement informationnel d’un groupe professionnel donné : les ingénieurs-chercheurs d’une équipe d’EDF-R&D. Pour ce faire, nous cherchons à cartographier cet environnement, à le comprendre, en interrogeant notamment la construction du sens en contexte. Notre contribution cherche ainsi à éclairer l’environnement informationnel de ce groupe d’acteurs et propose quelques axes de réflexion pour accompagner la construction d’une démarche instrumentée de gestion de l’information en entreprise. Ce travail associe différents acteurs (chercheurs et ingénieurs) et participe à un projet de recherche appliquée (ANR MIIPA-Doc). Il accompagne ainsi la conception d’une solution logicielle qui explore l’approche de la classification et de la navigation par facettes, et s’inscrit dans la mouvance des outils collaboratifs, dont le principe consiste à impliquer l’acteur dans les opérations de classification et de "marquage" des documents qu’il produit, manipule et classe dans le cadre de ses activités professionnelles
Assuming that workplace significantly affects information seeking and information management patterns,this study explores accessibility and management of information sources among a group of research engineers.The study explores how these engineers, who belong to the R&D entity of a major energy group,require, search and manage information sources in given professional contexts. Furthermore, it strives toidentify the contextual factors that shape information practices. This empirical study is based on a qualitativeapproach: following exploratory inquiries, semi-structured interviews and observations were conducted witha small group of actors in their proper workplace. Our integration within the team facilitated the participantobservation stance. The study provides an analytic cartography of the various components of the organizationaland informational environments whereby the activities and tasks of the above mentioned actors takeplace. A wide range of practices has been identified via interviews but also through the activities and workrhythms observed. An appreciative framework has been developed to analyze the practices of access to informationproduced and used in professional contexts; it underlines the contextual factors that may becomedriving dimensions to support an innovative perspective on information management structures. The studyattempts to provide an innovative approach for the analysis of information practices in contexts, orientedtoward the design of a facetted and collaborative information management system

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Steenhuisen, Maria Jacoba. "The knowledge continuum as an enabler for growth and sustainability in the South African basic education system / Mariè Steenhuisen." Thesis, North-West University, 2012. http://hdl.handle.net/10394/9207.

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The poor state and failure of the basic education system in South Africa gave rise to this research. The wave of knowledge loss experienced in the last two decades is expected to carry on and will continue to deplete the basic education system’s knowledge base, severely affecting the already poor quality of education as well as the future economic growth and sustainability in South Africa. The main research objective was to establish whether future growth and sustainability in the basic education system in South Africa is achievable; which factors it is influenced by; and how knowledge continuity could impact on future growth and sustainability. A multidisciplinary approach focusing on organisational performance, knowledge management, individual and organisational behaviour and organisational development was followed. The nature of growth and sustainability and knowledge continuity in organisations was explored by following a contextualisation theory-building process. The main objective of the empirical research study was to determine by means of quantitative research the degree to which the influencing factors would enhance or impede growth and sustainability in an organisation. A quantitative survey method was followed. A questionnaire was developed and the survey was performed in 6 primary and secondary schools of the basic education system in South Africa. The questionnaire was found to be reliable with a Cronbach’s alpha of .8060. In the descriptive factor analysis process, principal component factor analysis was conducted, which described the five constructs that would influence growth and sustainability. These constructs’ dimensions produced significant intercorrelations which indicate that the dimensions are for the most part intercorrelated with each other in contributing to growth and sustainability. The multiple regression analysis indicated that knowledge loss would have an exceptionally strong impact on knowledge; and that knowledge, information and performance would significantly predict growth and sustainability. Organisations should change the focus for growth from physical assets to the development of intellectual capital, and knowledge continuity should form part of an organisations’ business strategy and mission. Knowledge continuity will only be successful if a culture conducive of trust and knowledge sharing and transfer exist, and are supported by effective and appropriate human resource practices and incentives. A structural equation model development strategy produced a knowledge continuity model aimed at enabling future growth and sustainability, based on the constructs confirmed in the factor analysis. The model indicated that there is a direct causal relationship between knowledge, information and performance with growth and sustainability. The regression analysis showed that most of the intercorrelations are significant, thus confirming the theory. The newly developed questionnaire and structural equation model should enable organisations to measure the degree to which the enhancing individual and organisational behavioural factors of growth and sustainability are in place and provide the measurement outcomes that would identify the factors that need to be focused on to improve and enable future growth and sustainability in an organisation.
Thesis (MBA)--North-West University, Potchefstroom Campus, 2013.

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Dowse, Andrew Information Technology &amp Electrical Engineering Australian Defence Force Academy UNSW. "The diverse organisation : operational considerations for managing organisational information resources." Awarded by:University of New South Wales - Australian Defence Force Academy. School of Information Technology and Electrical Engineering, 2007. http://handle.unsw.edu.au/1959.4/38677.

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Sharing and exploitation of information resources across a diverse organisation can confer a significant competitive advantage but also can be a substantial challenge in coordinating across structural and specialisation boundaries. This challenge reflects the difficulties traditionally associated with lateral relations, which were recognised by classical organisational theorists but are more pronounced with the emergence of information as a critical resource. Notwithstanding the benefits of information sharing across the organisation, the classical concept of specialisation remains fundamental to organisational theory; thus there is potential for friction between requirements for specialisation and coordination. This research therefore examines information management arrangements to balance specialisation and coordination in a diverse organisation. The research takes advantage of organisational and systems theory literature to appreciate complex information management requirements in terms of differentiation/cohesion and integration/coupling of organisational elements. Information management???s business and technology perspectives define the conceptual framework, within which gaps in the literature are identified and become the focus of the research. The two key research areas are the opportunities enabled by technology for business integration through collaborative decision-making and the management of organisation-wide information technology infrastructure. Collaborative decision-making is an integrating mechanism that can provide balance between specialisation and coordination contingent upon the nature of decision tasks and their organisational context. Propositions associated with an adaptive approach to collaborative decision-making were tested in laboratory experiments, with positive support for the contingency model albeit constrained by individual cognitive variances. Organisations increasingly are adopting centralised approaches to the provision of IT services, with IT governance as an integrating mechanism and a need for multiple business-IT alignments to add value according to the differentiation required by organisational elements. Propositions relating to the adaptation of IT management arrangements based upon organisational characteristics were tested using a multi- iv -discipline approach, which resulted in support for the model although practical difficulties were experienced in the action research component. This research provides a framework for maintaining effective variety of information capabilities commensurate with the diverse organisation???s mission and environment, while also exploiting the synergies and economies of shared information resources for holistic benefits.

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Kipp, Margaret E. I. "Tagging for health information organisation and retrieval." dLIST, 2007. http://hdl.handle.net/10150/105622.

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This paper examines the tagging practices evident on CiteULike, a research oriented social bookmarking site for journal articles. Articles selected for this study were health information and medicine related. Tagging practices were examined using standard informetric measures for analysis of bibliographic information and analysis of term use. Additionally, tags were compared to descriptors assigned to the same article.

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Corner, Robert J. "Knowledge representation in geographic information systems." Thesis, Curtin University, 1999. http://hdl.handle.net/20.500.11937/928.

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In order to satisfy increasing demand for better, smarter, more flexible land resource information an alternative form of representation is proposed. That representation is to be achieved through the coupling of Expert System methods and Geographic Information Systems. Instead of representing resource information using entities such as soil types, defined by rigid boundaries on a map, a more fluid presentation is proposed. Individual resource attributes will be represented by surfaces that describe their probability of occurrence, at a number of levels, across a landscape. Such flexible representations, which are designed to better capture the mental models behind their creation, are capable of being combined and synthesised to answer a wide range of resource queries.An investigation of methods of knowledge representation in a number of fields of research, led to the belief that a Bayesian Network provides a representational calculus that is appropriate to the "fuzzy" and imprecise conceptual models used in resource assessment. The fundamental mathematical principles of such networks have been tailored to provide a representation that is in tune with the intuitive processes of a surveyor's thinking.Software has been written to demonstrate the method and tested on a variety of data sets from Australia and overseas. These tests and demonstrations have used a range of densities of knowledge and range of acuity in evidential data. In general the results accord with the mental models used as drivers. A number of operational facets of the method have been highlighted during these demonstrations and attention has been given to a discussion of them.

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Coleman, Anita Sundaram. "KO, KR, KM: Integrating the organization of information resources and knowledge." Dept. of MIS, Eller College University of Arizona, 2004. http://hdl.handle.net/10150/105098.

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This presentation was made at the 30th Anniversary Celebrations of the Dept. of Management Information Science, Eller College, University of Arizona, held at the Hilton El Conquistador, Tucson, AZ, Nov. 3-5, 2004. Knowledge organization (KO), knowledge representation (KR) and knowledge management (KM) are described and methods used in the models classsification research project from these disciplines are described.

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Corner, Robert J. "Knowledge representation in geographic information systems." Curtin University of Technology, School of Spatial Sciences, 1999. http://espace.library.curtin.edu.au:80/R/?func=dbin-jump-full&object_id=11740.

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In order to satisfy increasing demand for better, smarter, more flexible land resource information an alternative form of representation is proposed. That representation is to be achieved through the coupling of Expert System methods and Geographic Information Systems. Instead of representing resource information using entities such as soil types, defined by rigid boundaries on a map, a more fluid presentation is proposed. Individual resource attributes will be represented by surfaces that describe their probability of occurrence, at a number of levels, across a landscape. Such flexible representations, which are designed to better capture the mental models behind their creation, are capable of being combined and synthesised to answer a wide range of resource queries.An investigation of methods of knowledge representation in a number of fields of research, led to the belief that a Bayesian Network provides a representational calculus that is appropriate to the "fuzzy" and imprecise conceptual models used in resource assessment. The fundamental mathematical principles of such networks have been tailored to provide a representation that is in tune with the intuitive processes of a surveyor's thinking.Software has been written to demonstrate the method and tested on a variety of data sets from Australia and overseas. These tests and demonstrations have used a range of densities of knowledge and range of acuity in evidential data. In general the results accord with the mental models used as drivers. A number of operational facets of the method have been highlighted during these demonstrations and attention has been given to a discussion of them.

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Jernberg, Adam. "Informationsspridning genom olika kanaler och medium i en organisation." Thesis, Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-32165.

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I dag så sprids information på ett helt annat sätt än vad den gjorde för både fem och tjugo år sedan och i takt med att tekniken utvecklas så förändras vårt sätt att ta del av information. På många arbetsplatser så är informationsspridning en central del av verksamheten, och tidigare forskning har visat att effektiv spridning av information ökar möjligheterna för företaget att utvecklas. Denna studie har undersökt hur information bör kommuniceras till medarbetare inom en organisation. En åtskillnad mellan kanal och medium har gjort det möjligt att särskilja hur information meddelas och hur den presenteras. Detta har lett till ett resultat som visar på att medarbetare på företaget föredrar att få information presenterad för sig muntligt, och att det finns en viss skillnad när information skall meddelas. Studien grundar sig i en fallstudie inom ett företag som är verksamt inom el- och teknikbranschen. För att kunna generera en tydlig bild av hur informationsspridningen ser ut på företaget så har en kvalitativ intervju genomförts, vilket har kopplats samman med en mer specifik enkätundersökning.
Today information dissemination is completely different comparing to both five and twenty years ago, and as the technology develops, so does our way of accessing information. In many workplaces information dissemination is a key process and previous research has shown that effective information sharing increases the potential for the company to develop. This study has examined how information ought to be communicated to cowerkers within a company. A distinction has been made between channel and medium and has made it possible to determine how information is being notified and how information is being presented. This has led to a result showing that coworkers prefers information being presented orally, and that it is a difference when the same information is being notified. The study is based on a case study within a company active in the electrical and engineering industry. A qualitative interview and a quantitative survey has made it possible to generate a clear picture of how the information dissemination looks like in the specified company.

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Chagan, Momade Aly Shareen. "A conceptual review of organisational learning orientation as an antecedent to knowledge transfer during an ERP implementation." Thesis, Link to the online version, 2007. http://hdl.handle.net/10019/995.

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Rocha-Bello-Bertin, Patricia. "Towards effective governance of information in a Brazilian agricultural research organisation." Thesis, Loughborough University, 2014. https://dspace.lboro.ac.uk/2134/14630.

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There are three different uses of the term 'information' in ordinary language: in the restricted sense, it means diverse types of material objects, such as data or documents ('information as thing'); alternatively, the term is used as in reference to the act of informing or becoming informed ('information as process'), or to equate to knowledge ('information as knowledge'). Each of these connotations represents a legitimate view of information in its own right, being equally significant to information-intensive organisations. The literature lacks studies that approach information from an integrative viewpoint, however. The purpose of this study was to explore and develop the notion of 'information governance' as an integrative, systemic approach to information in the context of research organisations. Soft Systems Methodology was used in a case study involving the Brazilian Agricultural Research Corporation. Qualitative data was gathered through in-depth interviews with researchers and information/knowledge managers, followed by a thematic, two-level analysis. From a 'macro level' of analysis (the wider Brazilian agricultural research system) it was found that, to solve increasingly complex research problems, collaborative, multidisciplinary networking is needed. On the other hand, competitive forces are continuously emanating from the systems of research steering, funds and resources' allocation, quality control, and recognition and reward. This conflict inhibits the collaborative sharing of 'information as thing' and 'as knowledge', disturbs internal communication flows and contributes to low levels of synergy and cross-departmental partnerships, ultimately affecting research outcomes. At a 'meso level' (the local practices and culture of agricultural knowledge production), different epistemic cultures were identified (named in vitro, in situ and in silico research), which respond differently to the opposing forces of collaboration and competition. Based on a deep understanding of the agricultural research system and underlying epistemic cultures, a framework for effective governance of information was developed. Action to improve the governance of information at Embrapa would involve nurturing an information culture that supports collaborative work. Given that interactions between researchers are determined by their individual pursuits and struggles, this would require a change in the corporate system of performance evaluation and reward, according to the different epistemic cultures.

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Antoniak, Edward Information Technology &amp Electrical Engineering Australian Defence Force Academy UNSW. "A study of organisational effectiveness : contingent coupling of human, structural and financial resources through knowledge management practices." Awarded by:University of New South Wales - Australian Defence Force Academy, 2008. http://handle.unsw.edu.au/1959.4/39033.

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This dissertation presents the findings of an empirical study of the effectiveness of knowledge management practices in an environment of principal-agent and market testing conditions in the Australian Defence Organisation (ADO) during the period 2001-2005. Using a grounded theory research approach and a longitudinal case study, the ADO's workforce planning community of practice is the focus of the study. The research is conducted in the context of the knowledge-based view of the firm, which holds that organisational effectiveness and thus sustained competitiveness is dependant on the continual creation, application and protection of new and unique knowledge. Pertinent knowledge management theories are reviewed and reframed in terms of loose coupling concepts, which are then used to describe the variety of knowledge creating relationships and opportunities for workforce planning that become apparent during the course of field research studies. The impact of market testing, as a precursor to outsourcing, on the creation of new knowledge in workforce planning is examined progressively during field studies. The role of leadership in maintaining effective workforce knowledge management practices emerges as the primary category in the loose coupling analysis process. The paper suggests that in order to sustain competitive advantage in workforce planning that is conducted in a commercial support or market testing environment, trust-based leadership and the use of appropriate knowledge management practices are necessary. The dissertation has important implications for research and practice. Specifically, the loose coupling framework provides a focus for literature reviews in future research of knowledge management and, in terms of professional practice, the framework is developed into an aide-m??moire that can be used to enhance knowledge management practices to meet workforce planning objectives. The aide-m??moire potentially has wider application as a tool to assess the effectiveness of knowledge management within the organisation as well as informing the selection of remedial knowledge management practices. Limitations of the paper are acknowledged and recommendations are made for further research.

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De, Wet Ben. "Knowledge management and the learning organisation in the new economy." Thesis, Stellenbosch : University of Stellenbosch, 2006. http://hdl.handle.net/10019.1/17348.

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Thesis (MPhil)--University of Stellenbosch, 2006.
ENGLISH ABSTRACT: In the literature on organisational learning and specifically the concept of a learning organisation, an integrated approach towards the learning organisation appears to be lacking. The thesis is an effort to correct this by integrating the organisational aspects namely strategy, structure and processes into a coherent model of the learning organisation. For this purpose, the thesis is divided into two parts. The first part is a theoretical evaluation of Peter Senge’s concept of the learning organisation, and Nonaka and Takeuchi’s model of the Knowledge Creating Company. These models were evaluated to determine the degree to which these models incorporate strategy, structure and processes. In an effort to make sense of the learning organisation concept within the framework of the knowledge era, other influences such as Peter Drucker on the Post-Capitalist Society and Thomas A Stewart on how to manage Intellectual Capital in the new economy, were incorporated. In addition, the basic building blocks of existing theories of the learning organisation were considered in order to develop appreciation for their contribution and influence towards a model of the learning organisation. The second part of this thesis endeavoured to build a notional model for the learning organisation. This notional model is considered necessary in order to develop an appreciation for how matters such as structure, strategy and processes can interact and cooperate towards an integrated model of the learning organisation. In conclusion, a number of factors of organisation were identified as probable principles of organisation in the knowledge economy.
AFRIKAANSE OPSOMMING: In die literatuur rondom organisasie leer, en meer spesifiek die konsep van die lerende organisasie, blyk daar ‘n behoefte aan ‘n geïntegreerde benadering tot die lerende organisasie te wees. Die tesis is ‘n poging om die invloede van strategie, struktuur en prosesse te integreer in ‘n geïntegreerde model van die lerende organisasie konsep te verkry. Vir hierdie doel is die tesis in twee dele verdeel. Die eerste deel sentreer rondom Peter Senge se siening van die lerende organisasie, asook Nonaka & Takeuchi se model van kennisskepping. Die evaluasie bepaal tot watter mate die implikasies van struktuur, strategie en prosesse in hierdie modelle geïnkorporeer is. In 'n poging om sin te maak van die begrip van die lerende organisasie in die konteks van die kennis era, is Peter Drucker se teorie van die post-kapitalistiese era, asook Thomas Stewart rondom die bestuur van intellektuele kapitaal in die kennis ekonomie, in ag geneem. Vervolgens is die basiese boublokke van die bestaande teorieë van die lerende organisasie besoek om waardering te ontwikkel vir hul bydrae en invloede op ‘n model van die lerende organisasie. Die tweede helfte van die tesis is gebasseer op kennis en insigte ontwikkel in die eerste helfte en stel ‘n spekulatiewe model van die lerende organisasie. Hierdie spekulatiewe model is nodig om waardering te kry vir die verwantskap tussen organisasie struktuur, strategie en prosesse, en wyses waarop hierdie komponente geïntegreer kan word ter wille van ‘n geïntegreerde model van die lerende organisasie. Ter afsluiting word ‘n aantal aspekte van organisering geïdentifiseer as waarskynlike beginsels van organisering in die kennis ekonomie.

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Salah, Mohamed. "Structural prerequisites for the design of information systems : a cybernetic diagnosis of a steel distribution organisation." Thesis, University of Hull, 1989. http://hydra.hull.ac.uk/resources/hull:14425.

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Information systems design has been strongly influenced by computer technology. However, there are other aspects which can also influence information systems design. It seems that organisational design can greatly influence the success of information systems design. In this thesis we set out to investigate this very issue. This research begins by the discussion of information systems design. The conclusion from this initial probing of the subject is that an information system is a mirror image of the organisation for which it is designed. Also, the notion of the hierarchical structure is built into the models of informations systems and information systems design methodologies. This is being the case, the logical step to follow is to investigate the models of the organisation. The remaining chapters of part I are devoted to discussing models of the organisation. It is argued that, apart from the cybernetic model, none of the other models provide good enough basis for information processing and transmission. These models may differ in certain aspects; however, they are all (except the cybernetic model) built on the hierarchical notion of the organisation. It is argued that an hierarchical structure is a major hindrance to the smooth flow of information inside an organisation. As to the cybernetic model, as exarnplified by Beer's viable system model (VSM), the picture is fundamentally different. This model discards the traditional notion of hierarchy, and replaces it by that of logical hierarchy. The model of organisation it provides is built around the information needs of the organisation. The organisation is provided by an elaborate network to facilitate its internal functioning, and enable it adapt to its environment. Since it is our chosen model of the organisation for providing a suitable basis for information systems design, the totality of part II is dedicated to this model. In part III we set out to test the model. The means by which this is carried out is an emirical investigation of a steel distribution organisation. In this empirical part the model proved to be a very powerful diagnostic tool. By mapping the model onto the organisation in question we could discover that the problems of information processing and transmission of the organisation are largely due to its faulty design. Before we can seriously attempt to redesign its information system, we must look into the organisation itself. In other words, there need be certain structural prerequisites for successful information system design.

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Vlok, Daniël. "An assessment of the knowledge processing environment in an organisation : a case study." Thesis, Rhodes University, 2004. http://hdl.handle.net/10962/d1003806.

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Knowledge Management is associated with organisational initiatives in response to the demands of a knowledge-based economy in which the potential value of knowledge as a source for competitive advantage is recognised. However, the lack of a common understanding about knowledge itself, its characteristics and how it is constructed has led to diverse approaches about how to "manage" it. This study presents a critical overview of traditional and contemporary KM approaches. The main focus of this study was to discover and apply a suitable methodology for assessing an organisation's knowledge processing environment. This includes an analysis of the current practices and behaviours of people within the organisation relating to the creation of new knowledge and integrating such knowledge into day-to-day work. It also includes inferring from the above practices those policies and programmes that affect knowledge outcomes. This research makes extensive use of the Knowledge Life Cycle (KLC) framework and the Policy Synchronisation Method (PSM) developed by advocates of the New Knowledge Management movement. A case study approach was followed using a range of data collection methods, which included personal interviews, a social network survey and focus group discussions. The selected case is the small IT department at the East London campus of Rhodes University. Evidence from the case suggests that the knowledge processing environment within the IT department is unhealthy. The current knowledge processing practices and behaviours are undesirable and not geared towards the creation of new knowledge and the integration of such knowledge within the business processes of the IT department. There is little evidence of individual and organisational learning occurring and the problem solving process itself is severely hampered by dysfunctional knowledge practices. The study concludes that the above state of affairs is a reflection of the quality and appropriateness of policies and programmes in the extended organisation. Equally, the local definition of rules, procedures and the execution thereof at a business unit level is mostly lacking. The study illustrates that a systematic assessment of the knowledge processing environment provides the organisation with a sound baseline from where knowledge-based interventions can be launched.

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Wells, Marilyn A. "Perceptions of knowledge gatekeepers social aspects of information exchange in an organisation undergoing change /." View thesis, 2009. http://handle.uws.edu.au:8081/1959.7/45372.

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Thesis (Ph.D.)--University of Western Sydney, 2009.
A thesis presented to the University of Western Sydney, College of Business, School of Management, in fulfilment of the requirements for the degree of Doctor of Philosophy. Includes bibliographies.

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Lee, Sze Kuen Victor. "Information technology and knowledge management : a study of service sector organisation in Hong Kong." Thesis, Royal Holloway, University of London, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.406580.

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Fennessy, Gabrielle Ann 1968. "Knowledge management in evidence based practice : study of a community of practice." Monash University, School of Information Management and Systems, 2002. http://arrow.monash.edu.au/hdl/1959.1/8023.

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Houghton, Tom. "The information and knowledge resources used by managers to inform their decision making." Thesis, Kingston University, 2009. http://eprints.kingston.ac.uk/20881/.

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The aims of this study are to develop, justify and test a conceptual framework related to information and knowledge use by managers. This is currently a critical management area partly due to the extent of external change which has reduced the ability to rely on experience but also because of the increasing interest in evidence informed management which includes an emphasis on the effective use of information and knowledge resources. The literature review integrates the information and knowledge use literature from librarianship/information science and management with that of information and knowledge production and evidence informed management into one conceptual framework. The fieldwork has involved an exploratory testing of the elements of this conceptual framework by investigating: (a) what is the context of information and knowledge need including what situations provoke the explicit use of information and knowledge resources and what resources have been produced relating to these decision areas; (b) what are the intervening variables that affect information and knowledge seeking and use; (c) what are the information and knowledge seeking behaviours of managers; and (d) how is information and knowledge processed and used in the context of adoption of an evidence informed management approach. The research methodology consists of semi structured interviews with 28 managers from 3 National Health Service (NHS) trusts designed to test the conceptual framework but also enable participants identify other relevant issues. In addition to identifying general management issues related to use of information and knowledge resources, the study investigates use in relation to two contemporary strategic decision making areas: education and training and performance management. This study makes a particular contribution by identifying those decision making areas tending to lead to use of information and knowledge resources in a health context. It finds the most extensive use is of practice related resources and adds to the limited research on information literacy in a management situation. In addition, the study adds to the relatively few empirical studies associated with evidence informed management. It confirms evidence informed management as the appropriate label and determines the breadth of information and knowledge resources is relevant to this approach. Finally, the study makes recommendations to enhance NHS management practice in a number of areas. These include strengthening academic research; strengthening availability of practice related information and knowledge; developing skills and/or support for managers related to information and knowledge use; developing the production of systematic reviews; and improving organisational arrangements associated with information and knowledge resources. Also included is a dissemination strategy and identification of areas for future research.

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Manele, Thembile Moses. "Knowledge creation and transfer : implications for knowledge management in parliamentary service." Thesis, Stellenbosch : Stellenbosch University, 2005. http://hdl.handle.net/10019.1/50390.

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On title page: Master of Philosophy (Decision Making, Knowledge Dynamics and Values).
Thesis (MPhil) Stellenbosch University, 2005
ENGLISH ABSTRACT: Knowledge based organisations must continually create, share, and capture knowledge in order to improve performance. This demand for performance improvement has now also reached the public sector. The Parliamentary Service responded to this demand by contracting consultants to design systems, policies and strategies in areas such as performance management, information technology, human resource management, financial resource management, training and development. Against this background, a case study was conducted within the Parliamentary Service to explore how organizational knowledge is created and transferred in practice. The theoretical lens for this case study is Nonaka's knowledge spiral, which puts emphasis on the creation, codification and diffusion of knowledge. The study explores processes and mechanisms of creating, transferring and capturing knowledge. This is done through the examination of strategies and systems for codifying tacit knowledge and storing that codified knowledge. Thereafter technological, cultural and organizational barriers that inhibit these efforts at sharing and storage of knowledge are identified. In the light of the above, implications for managing organizational knowledge are outlined. Lastly recommendations are made on how tacit and explicit knowledge could be efficiently managed within the sections and divisions of the Parliamentary Service. Data was gathered through interviews, observation and an analysis of organizational documents. These demonstrate that through the contracting of consultants and the involvement of internal stakeholders, parliamentary service has made remarkable progress in creating, sharing, and codifying knowledge of the performance management system at individual, group and organizational levels. This progress was made as the result of the institutionalization of a performance management forum, the use of workshops, the training of trainers and staff, the publications of newsletters, the development of manuals and the writing and submission of reports. However, it was also found that there are certain technological, cultural and organizational barriers to effective knowledge management. These include the lack of electronic databases, a culture of hoarding knowledge and the fact that knowledge management roles are not assigned. Based on the analysis of these technological, cultural and organizational barriers the -- study makes six recommendations for the management of organizational knowledge within the parliamentary service. These recommendations deal with the following issues: The codification of tacit knowledge, the creation of a knowledge repository, the promotion of a knowledge sharing culture, the institutionalization of knowledge sharing incentives, the establishment of a knowledge management unit, and the appointment of a chief knowledge officer.
AFRIKAANSE OPSOMMING: Kennisgebaseerde orgamsas1es moet aaneenlopend kennis skep, deel en kodifiseer om kompeterend te bly. Kennisgebaseerde prestasie-verbetering word toenemend 'n prioriteit in die openbare sektor. Die Parlementere Diensafdeling het, in 'n poging om prestasie te verbeter, konsultante gekontrakteer om sisteme, beleide en strategiee te ontwerp in areas soos prestasie-bestuur, informasie tegnologie, menslike hulpbronbestuur, finansiele bestuur, en opleiding en ontwikkeling. 'n Gevallestudie in die Parlementere Diensafdeling is teen hierdie agtergrond geloods om uit te vind hoe organisatoriese kennis in die praktyk geskep en oorgedra word. Die teoretiese lens vir hierdie gevallestudie is N onaka se kennis-spiraal, wat die skep, kodifiseer en deel van kennis benadruk. Die studie verken die prosesse en meganismes vir die skep en oordrag van kennis. Dit word gedoen deur die strategiee en sisteme vir die kodifisering van verswee kennis (tacit knowledge) en die stoor van die eksplisiete kennis (explicit knowledge) te ondersoek. Daama word die tegnologiese, kulturele en organisatoriese hindemisse wat die pogings tot die skep en deel van kennis frustreer gei"dentifiseer. In die lig van bogenoemde word implikasies vir die bestuur van kennis uitgestippel. Laastens word voorstelle gemaak vir die bestuur van kennis in spesifiek die Parlementere Diensafdeling. Data vir die studie is verkry deur onderhoude, observasie en die analise van organisatoriese dokumente. Hierdie demonstreer dat die Parlementere Diensafdeling, deur die kontraktering van konsultante en die betrek van interne belangehebbers, wel daarin geslaag het om kennis rondom die prestasiebesuurstelsel te skep, te deel en te kodifiseer op individuele, groep en organisasie vlak. Dit is hoofsaaklik toe te skryf aan die institusionalisering van 'n prestasiebestuursforum, die gebruik van werkswinkels, die opleiding van personeel, die publikasie van nuusbriewe, die ontwikkeling van handboeke en die skryf en indiening van verslae. Dit is egter ook gevind dat daar sekere tegnologiese, kulturele en organisatoriese hindemisse tot effektiewe kennisbestuur in die Parlementere Diensafdeling is. Hierdie sluit in die gebrek aan 'n elektroniese databasis, 'n kultuur van kennis-opgaarding, en die feit dat kennisbestuursrolle nie toegeken word nie. Die studie maak dan ses voorstelle vir die bestuur van organisatoriese kennis binne die Parlementere Diensafdeling gebaseer op die analise van hierdie tegnologiese, kulturele en organisatoriese faktore. Hierdie voorstelle gaan oor die volgende kwessies: Die kodifisering van verswee kennis (tacit knowledge), die skep van 'n kennis poel (knowledge repository), die bevordering van 'n kultuur van kennis deel, die institusionalisering van kennis insentiewe, die vestiging van 'n kennisbestuursafdeling, en die aanstelling van 'n Hoof Kennis Beampte (Chief Knowledge Officer).

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Gogela, Zingisa Zeroa. "The knowledge audit : from information management to knowledge management : a case study of a provincial library service." Thesis, Stellenbosch : Stellenbosch University, 2005. http://hdl.handle.net/10019.1/50501.

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Thesis (MPhil)--Stellenbosch University, 2005.
ENGLISH ABSTRACT: There is a strong pressure for organizations to attaining, maintaining and improving knowledge standards for sustained competitive strategic advantage. This assignment examines the status of knowledge and knowledge management (KM) practices at the Provincial Library Services (PLIS). I approached the topic by collecting data relevant to the management of information and knowledge and benefits of the KM activities using the following methods: A review of literature and research: - addressing the paucity of literature and research that is both current and directly relevant to libraries was one of the motivating factors behind the study; analysis of key documents and information systems; a questionnaire was distributed to the PUS personnel; informal interviews and observations. The results seem to indicate that PLIS has a knowledge infrastructure and a technology infrastructure. This is apparent in its knowledge programmes, e-mail system, web page, library management system (PROLIB), and limited access to the Internet. Staff has some fairly basic knowledge and information needs that must be addressed. Few knowledge contents should be established. The baseline information provides a foundation for more coordination; recognition of the importance and enhancement of its KM related activities. KM activities should focus on individual capabilities. Recommendations are articulated in terms of a proposed KM strategy. It became evident that success of knowledge management depends on an environment, which is conducive to conversion of individual knowledge to organizational knowledge, the value to which employees place on knowledge and their attitude towards KM. Moreover, indicators of success and evidence of effectiveness should take the measuring criteria beyond a checklist of policies and strategies, procedures and processes, systems, activities but professional competence, commitment, benchmarking and adoption of best practices for attainment of KM goals. Important to note, is the reality that a KM activity for PLIS has to take broader transformation imperatives into account.
AFRIKAANSE OPSOMMING: Daar word sterk druk geplaas op organisasies om kennis te bekom, te behou en te verbeter vir volgehoue mededingende strategiese voorsprong. Hierdie werstuk ondersoek die status van kennis en kennisbestuur- (Knowledge Management, KM) praktyke van die Provinsiale Biblioteekdiens. Ek het die- onderwerp benader deur data te versamel wat relevant is tot die bestuur van inligting en kennis sowel as die voordele van KM aktiwiteite deur die volgende metodes te gebruik: 'n Oorsig van literatuur en navorsing: - een van die faktore wat die studie gemotiveer het is om die beperkte beskikbare literatuur en navorsing wat op datum sowel as relevant tot biblioteke is aan te spreek; 'n ontleding van die kern dokumente en inligtingsisteme; 'n vraelys wat versprei is onder die personeel van die Provinsiale Biblioteekdiens; informele onderhoude en waarnemings. Die resultate dui daarop dat die Provinsiale Biblioteekdiens 'n kennis en tegnologiese infrastruktuur het. Dit blyk uit die kennisprogram, die e-pos sisteem, die Webtuiste, die biblioteekbestuursisteem (Prolib), en beperkte toegang tot die Internet. Personeel het basiese kennis en inligtingsbehoeftes wat aangespreek moet word. Kennisinhoude moet daargestel word. Die basislyn inligting voorsien 'n grondslag vir meer koôrdinasie; besef van die belangrikheid en die verbetering van die KM verwante aktiwiteite. KM aktiwiteite moet fokus op individuele vermoëns. Aanbevelings word uitgedruk in terme van 'n voorgestelde KM strategie. Dit het duidelik geword dat die sukses van kennisbestuur afhang van 'n omgewing wat bevorderlik is vir die omskakeling van kennis van die individu na organisatoriese kennis, die waarde wat personeel heg aan kennis en hulle houding teenoor kennis bestuur. Aanwysings van sukses en bewys van effektiwiteit moet meetbare kriteria verder neem as 'n lys van beleide en strategieë, prosedures en prosesse, sisteme en aktiwiteite maar moet professionele vermoëns toewyding "benchmarking" en gebruik van die beste praktyke vir die bereiking van KM doelwitte toepas. Dit is belangrik om te let op die realiteit dat 'n KM aktiwiteit van die Provinsiale Biblioteekdiens wyer transformerende imperatiewe in ag moet neem.

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Al-Abbasi, Mustafa M. "Academics' knowledge and use of electronic information resources (EIR) at the University of Bahrain." Thesis, Loughborough University, 2007. https://dspace.lboro.ac.uk/2134/7898.

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Electronic Information Resources (EIR) can be seen as invaluable teaching and research tools, which complement print-based resources and enhance the learning and research processes in any academic institution. The aims of this research were to investigate, analyse and discuss the use of and needs for EIR and existing training in promoting and enhancing the quality of teaching and research activities amongst academic staff at the University of Bahrain. Extensive quantitative, qualitative and theoretical methods were used to identify and analyse academic staff EIR skills, knowledge and awareness. The population of the study is made up of all the full-time faculty members working at the University of Bahrain. A total of 593 questionnaires were distributed and 466 completed ones were returned, giving an overall response rate of 78.5%, and these were used for the purpose of the study. The result of the study revealed that printed resources are the sources of information most used for teaching and research. The colleges of Law, Art and Education had the lowest percentages of usage of EIR compared with other colleges. Work overload, lack of awareness, low skill levels, slow servers, ineffective communication systems, language barriers and a preference for print resources were among the primary constraints that affected academic staff uptake and use of electronic resources in teaching and research. One-to-one training was the preferred training method for those academics wishing to enhance their EIR skills. It was recommended that there is a need for greater promotion from the upper level decision-makers at the university if they wish to see greater use of electronic resources in teaching and research. Strategic conceptual models designed to provide solutions to the current problems and to help in setting policies and decisions for the effective use of EIR in teaching and research are given.

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Makarand, Tare, and tmakarand@swin edu au. "A future for human resources: A Specialised role in knowledge management." Swinburne University of Technology. School of Business, 2003. http://adt.lib.swin.edu.au./public/adt-VSWT20040311.093956.

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This thesis is broadly concerned with the future of the Human Resources function within organisations. The nature of these concerns is two-fold: first, how can Human Resources deal effectively with the challenges of organisational life today; second, how can Human Resources convince senior management that it is both relevant, and necessary, to the economic success of the enterprise, and so assure its future as an internal organisational function. This thesis posits that not only does an involvement in the knowledge management process hold considerable benefits for an organisation through a direct and positive influence on the �bottom-line�, but that such an involvement takes on a specialised set of aims and objectives within the human resource perspective that should not be ignored. The argument is that Human Resources, with its own knowledge-awareness and overview of the structures, manpower, performance and reward systems, and training and development programs, is uniquely placed to be instrumental in creating the open, unselfish culture required to make a success of Knowledge Management, and secure its own future as a trusted and valued strategic partner, fully contributing to the enhancement of organisational performance, and ultimately, the organisation�s place in the world. The thesis commences with an overview of how Human Resources has defined its role within organisations since the 1980s. The challenges and concerns of human resources professionals are discussed, and the opportunity for them to take the lead in developing the social networks that are vital to the capture and transfer of knowledge is foreshadowed. An examination of knowledge and knowledge management concepts and principles, and a discussion of the specialised aims and objectives that a knowledge management system can be argued to have within a human resources management perspective in the 21st century is discussed next. As learning from experience with the aim of improving business performance is one of the uses of knowledge management, a discussion of �learning� and the concepts of the �learning organisation� follows. The chapters in the first part of the thesis contain the theoretical material concerning knowledge and knowledge management, learning and the Learning Organisation, and the argument that Human Resources is in a position to play a major role in moving the organisation's culture to one of value creation and valuable strategic decision-making capability, through its awareness of the concept of knowledge and its implementation of knowledge systems, policies, and practices. The second part of the thesis is more empirically based, and reports the results of recent research by the author into the levels of awareness of the knowledge concept, and the degree to which knowledge management systems, policies, and practices are being implemented. The purpose of the study was to test a number of hypotheses about knowledge and knowledge management and the role of the Human Resources function vis-a-vis these issues. The results and their implications are subsequently discussed. The thesis concludes with some reflections on the concepts of knowledge and learning, and the specialised role that the Human Resources professional can play in knowledge work.

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au, sharee hogg@swantafe wa edu, and Sharee Hogg. "Development of formal communication strategies to increase the transfer of information in a human service organisation." Murdoch University, 2004. http://wwwlib.murdoch.edu.au/adt/browse/view/adt-MU20071016.112446.

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This body of work constitutes a description of the development and implementation of the Formal Communication Strategy for the Service Purchasing and Development (SPD) directorate of the Disability Services Commission (Commission) in Perth, Western Australia. The aim of the Strategy was to increase the transfer of information: - withinSPD, - between SPD and other Commission directorates; and - between SPD and non-government organisations. Qualitative and quantitative methods were used to develop the Strategy which included incorporating information obtained from a review of the literature; results of a pre- and post-implementation questionnaire; and the directions outlined by senior management within the SPD directorate. While some limitations were apparent with the methodology used within the project, there is evidence to suggest that the development and implementation of the Formal Communication Strategy has increased the transfer of information across the three domains explored.

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Beyers, Lourens Johannes Erasmus. "Harnessing the intellectual capital of an organisation : an exploratory study." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/16476.

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Thesis (MPhil)--Stellenbosch University, 2004.
ENGLISH ABSTRACT: Although there is a general consensus that the knowledge society and the knowledge economy has arrived, and that knowledge is a key business asset, organisations are still in the early stages of understanding the implications of knowledge management and intellectual capital. The rise of the new economy that is principally driven by information and knowledge can be attributed to the increased prominence of intellectual capital in organisations. Intellectual capital features prominently in recent economic, managerial, technological and sociological developments in a manner previously unknown and unforeseen. The challenge of this research assignment is typified by the problem statement and its objectives, namely: Although much has been written about knowledge management, the learning organisation and intellectual capital, little, if any, has been written about the relationship and correlation between knowledge management and intellectual capital management. The challenge seems to provide integrated guidelines and a practical implementation system as to how organisations can use both knowledge management and intellectual capital for the formulation of a comprehensive intellectual management approach. In an attempt to develop guidelines and a practical implementation system for a comprehensive intellectual capital management approach, the following was undertaken with this research assignment: Firstly, the impact of the knowledge economy on organisations is discussed. Secondly, practical guidelines are provided on how to manage knowledge in organisations. The various types of capitals are, furthermore, analysed and specific guidelines provided on how to harness these different capitals in the organisations. The new phenomena of the intellectual capital entrepreneur is also highlighted. Lastly, particular emphasis is provided to the formulation of a comprehensive intellectual capital management approach. Practical guidelines are also formulated for the implementation of a comprehensive intellectual capital management system for organisations. Based on this study, some of the most important conclusions drawn are that: • Successful management of knowledge is the basis for generating intellectual capital in organisations on any long-term basis. • The linking of knowledge management and intellectual capital activities is a prerequisite for the successful implementation of an intellectual capital management system in organisations. • A comprehensive intellectual capital management system can only be successfully implemented if organisations have structures in place to generate intellectual capital on an ongoing basis. Recommendations for further research include: • The impact of the knowledge economy on South African organisations should be determined. • Research should be done as to how organisations can integrate knowledge management and intellectual capital activities. • The current role and impact of the intellectual entrepreneur in South African organisations should be identified. • Guidelines that will enable organisations to measure intellectual capital should be developed. The problem statement, namely, to provide South African organisations with a practical and comprehensive intellectual capital management approach, is addressed in this research. Recommendations to enhance intellectual capital in organisations are provided and explained.
AFRIKAANSE OPSOMMING: Alhoewel daar algemene konsensus is dat die kennisgemeenskap en die kennisekonomie ‘n realiteit is, en dat kennis ‘n belangrike bate is, is organisasies nog in die vroeë stadiums om te begryp wat die implikasies van kennisbestuur en intellektuele kapitaal is. Die opkoms van die nuwe ekonomie, wat hoofsaaklik deur inligting en kennis gedryf was, kan toegeskryf word aan die toenemende prominensie van intellektuele kapitaal in organisasies. Intellektuele kapitaal figureer prominent in resente ekonomiese, bestuurs, tegnologiese en sosiologiese ontwikkelings op ‘n wyse wat voorheen onbekend en onvoorsien was. Die uitdaging van hierdie navorsingstaak word gekenmerk deur die probleemstelling en sy doelwitte, naamlik: Alhoewel heelwat geskryf is oor kennisbestuur, die lerende organisasie en intellektuele kapitaal, is baie min, indien enige, geskryf oor die verwantskap en korrelasie tussen kennisbestuur en intellektuele kapitaalbestuur. Dit blyk dat die uitdaging geïntegreerde riglyne verskaf en ook ‘n praktiese implementeringsisteem daarstel oor hoe organisasies beide kennisbestuur en intellektuele kapitaal kan benut vir die formulering van ‘n alomvattende intellektuele bestuursbenadering. In ‘n poging om riglyne en ‘n praktiese implementeringsisteem vir ‘n alomvattende intellektuele kapitaal bestuursbenadering te ontwikkel, is die volgende onderneem met hierdie navorsingstaak: Eerstens is die impak van kennisekonomie op organisasies bespreek, en tweedens is praktiese riglyne verskaf oor hoe kennis in organisasies bestuur moet word. Verder is verskeie tipes intellektuele kapitale geanaliseer en is spesifieke riglyne verskaf oor hoe hierdie verskillende kapitale in die organisasies toegepas kan word. Die nuwe verskynsel van die intellektuele kapitaal entrepreneur is uitgelig en besondere klem is gelê op die formulering van ‘n bestuursbenadering vir intellektuele kapitaal. Laastens is praktiese riglyne ook geformuleer vir die implementering van ‘n alomvattende bestuursbenadering tot ‘n intellektuele kapitaalsisteem binne organisasies. Met hierdie studie as basis is die volgende van die mees belangrike gevolgtrekkings: - Suksesvolle bestuur van kennis is die grondslag van enige langtermyn ontwikkeling van intellektuele kapitaal in organisasies. - Die ineenskakeling van kennisbestuur en intellektuele kapitaal aktiwiteite is ‘n voorvereiste vir die suksesvolle implementering van ‘n intellektuele kapitaal bestuursisteem in organisasies. - ‘n Alomvattende intellektuele kapitaal bestuursisteem kan alleenlik suksesvol geïmplementeer word as organisasies strukture in plek het om intellektuele kapitaal op ‘n deurlopende basis te genereer. Aanbevelings vir verdere navorsing sluit die volgende in: - Die impak van die kennisekonomie op Suid-Afrikaanse organisasies behoort bepaal te word. - Navorsing behoort gedoen te word met betrekking tot hoe organisasies kennisbestuur en intellektuele kapitaal aktiwiteite kan integreer. - Die bestaande rol en impak van die intellektuele entrepreneur in Suid- Afrikaanse organisasies behoort geïdentifiseer te word. - Riglyne behoort ontwikkel te word wat organisasies in staat sal stel om intellektuele kapitaal te meet. Die probleemstelling, naamlik om Suid-Afrikaanse organisasies te voorsien van ‘n praktiese en alomvattende intellektuele kapitaal bestuursbenadering, is in hierdie navorsing aangespreek. Aanbevelings om intellektuele kapitaal in organisasies te versterk is verskaf en verduidelik.

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Ng, Wai-yan Vivian. "Impact on developing knowledge ecology for business subjects in secondary schools /." Hong Kong : University of Hong Kong, 2002. http://sunzi.lib.hku.hk/hkuto/record.jsp?B25148400.

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Song, Hongli, and hongli song@rmit edu au. "The Role of Information and Communication Technologies in Knowledge Management: From Enabler to Facilitator." RMIT University. Business Information Technology, 2007. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20080521.150600.

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This study focuses on the role of Information and communication technology (ICT) in support of effective knowledge management. Based on a comprehensive literature review, a knowledge management framework was developed for investigating the role of ICT in support of knowledge management. The framework not only centers on the dynamics of knowledge objects and processes, but also focuses on the impact of the internal knowledge management environment where organizational, managerial, structural, cultural and other related elements are intertwined and interplayed. Based on this research framework, two sets of hypotheses were proposed for testing: (a) whether ICT enables and facilitates conversions between knowledge objects and knowledge management processes, and (b) whether the internal knowledge management environment impacts the effective implementation of knowledge management projects. To test the hypotheses, a combination of qualitative and quantitative research methodologies including theoretical induction, continuous literature review, secondary data analysis, and the conduct of an online questionnaire survey and a case study was adopted in this study. The empirical findings were drawn from the secondary data analysis, case study and questionnaire survey. A questionnaire survey and a case study were conducted to obtain empirical data for testing and validating research hypotheses. To obtain a better understanding of current knowledge management best practices, secondary data were gathered and analyzed. In order to investigate the conversion processes of knowledge objects, an online survey was used to explore the experience, perceptions and opinions of respondents in the use of electronic resources at an individual level. To identify the factors that can determine success or failure in implementing knowledge management projects, a case study involving the pilot implementation of a knowledge portal was undertaken for collecting and analyzing empirical evidence from the field. The empirical findings confirm the ICT's enabling role in knowledge management. The results of this study further suggest that the conversion processes between data and information are fully supported by ICT, whereas the conversion processes between data and knowledge, and the conversion processes between information and knowledge are only partially supported by ICT. While knowledge codification and dissemination are increasingly supported by ICT, supportive technology for knowledge generation and application remains much less effective. The critical success factors impacting the implementation of knowledge management projects include organizational, structural, strategical, managerial, and cultural elements. These interlocking elements form the internal knowledge management environment in an organization. This study provides theoretical contributions by better understanding the nature of knowledge, the relationship between ICT and knowledge management, and the relationship between knowledge management and internal knowledge management environment. It also provides a contribution relevant to practitioners by developing a novel knowledge management framework, which can be used as a guideline of knowledge management efforts.

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Bao, Xiaowen 1973. "Measuring information-sharing behavior : the case of supply chains in operational contexts." Thesis, McGill University, 2009. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=94189.

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The purpose of this study is to explore the theoretical foundation for conceptualizing information-sharing behavior and to develop a composite index or a global scale for measuring the overall level of information sharing in the context of supply chains. Specifically, the study investigates two research questions: What are the basic characteristics of information-sharing behavior? How can the overall level of operational information sharing of small- and medium-sized Canadian enterprises in supply chains be measured? Three major characteristics of information-sharing behavior are identified in the study: there must be mutual benefits, a mixture of collaborative and competitive actions, and a dependent relationship. Correspondingly, a theoretical definition of information-sharing behavior is proposed: information-sharing behavior is a type of information behavior in which two groups of actors connected by a certain type of relationship transfer information between them through collective actions in order to achieve individual or common interests. Furthermore, a general analytical framework of information-sharing behavior is developed. The analytical framework, which includes major factors involved in information-sharing activity, broadens the scope of interactions beyond the systems and information, and adopts a new perspective emphasizing incentives and interactions between actors in addition to the system-centered and user-centered views traditionally assumed in information behavior studies.
Le but de cette étude est d’explorer les fondements théoriques pour conceptualiser le comportement du partage d’information et pour développer un index composé ou une échelle globale afin de mesurer le niveau complet du partage d’information dans le contexte de chaînes d’approvisionnement. En pratique, le partage d’information entre les membres d’une chaîne d’approvisionnement est crucial afin d’augmenter la compétitivité et la performance des entreprises individuelles et de la chaîne entière. Néanmoins, le partage d’information rendu possible par les réseaux informatiques dans les entreprises canadiennes en ·est toujours à ses balbutiements, et il n’y a aucune méthode applicable pour évaluer les efforts des entreprises pour améliorer le niveau du partage d’information dans les chaînes d’approvisionnemeont. Spécifiquement, l’étude examine les deux questions de recherche suivantes: Quelles sont les caractéristiques de base du comportement du partage d’information? Comment peut être mesuré le niveau général du partage d’information opérationnel entre les petites et les moyennes entreprises canadiennes dans les chaînes d’approvisionnement? Trois caractéristiques majeures du comportement du partage d’information sont identifiées dans l’étude: il doit y avait un avantage mutuel, un mélange d’actions collaboratives et compétitives, et une relation de dépendance. Une définition théorique de comportement du partage d’information est proposée: Le comportement du partage d’information est un type de comportement informationnel dans lequel deux groupes d’acteurs sont reliés par un certain type de relations de transfert des informations par des actions collectives afin de réaliser des intérêts individuels ou communs. En outre, une structure analytique d’ensemble du comportement de partage d’information est développée. La structure analytique, qui comprend des facteurs majeurs dans l’

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Denner, Lize. "Information organisation in small, medium and micro enterprises (SMMEs) in South Africa." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/53465.

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Thesis (MA)--Stellenbosch University, 2003.
ENGLISH ABSTRACT: The study was conducted to determine the need of SMMEs with regard to the availability and organisation of information. Literature on the subjects of information that is available in SMMEs and how this information should be organised was studied to determine whether it provides SMMEs with enough knowledge to find external information and extract internal information. The literature regarding information management and organisation was also studied to determine whether it can be used by a owner/manager of an SMME to organise its information in such a way that it can be retrieved and used. The study also included an empirical part with the purpose of discovering the current practices regarding the collection, organisation and use of information in SMMEs. Twenty-four structured interviews were conducted in four towns, namely Kuilsriver, Stellenbosch, Upington and Makhado (Louis Trichardt). During the interviews a questionnaire was used to investigate the uses of computers, the availability and need for information from the external and internal environment, and lastly electronic and manual systems used to organise information. When the interviews were concluded the systems were, especially the electronic folder systems, further investigated through observation. This provided an excellent opportunity to discover the usefulness of a system and even what type of information is really available and needed. It was found that SMME owner/managers are mostly aware of internal information, but do not know how to extract it or what other application possibilities it has. External information is not widely available or used. The only external information available is that which the SMMEs are required to have by law. Information organisation, although critically important to all SMMEs, was mostly not done effectively. Electronic folder structures and manual filing systems are mostly used for information organisation, but they are not effectively used because of lack of skill and no other literature or association to turn to. To assist SMMEs in the development of a folder structure system a number of guidelines are provided that will help to design a natural or structured language system tailored to the specific needs of the business.
AFRIKAANSE OPSOMMING: Die studie is gedoen om vas te stel wat klein, medium en mikro ondernemings se behoeftes rakende die beskikbaarheid en die organisering van inligting, is. Literatuur wat hierdie twee onderwerpsareas dek, is bestudeer om vas te stel of dit genoeg kennis aan die ondernemings oordra om eksterne inligting op te spoor, en interne inligting te onttrek. Literatuur wat handel oor inligtingsbestuur en inligtingsorganisering is bestudeer om uit te vind of dit deur 'n eienaar/bestuurder van 'n klein onderneming gebruik sou kon word om inligting te organiseer, sodat dit weer opgespoor kan word. 'n Empiriese studie het ook deeI uitgemaak van die algehele studie en het daarop gefokus om vas te stel wat die huidige praktyke rakende versameling, organisering en gebruik van inligting in klein ondernemings is. Vier en twintig gestruktureerde onderhoude is in vier dorpe, naamlik Kuilsrivier, Stellenbosch, Upington en Makhado (Louis Trichardt), gevoer. Gedurende die onderhoude is 'n vraelys gebruik om ondersoek in te stel na die gebruike van rekenaars, die beskikbaarheid en gebruik van interne en eksterne inligting en, laastens, die elektroniese en handstelsels wat gebruik word in klein ondernemings. Na afloop van die onderhoude is stelsels verder ondersoek deur middel van observasie van veral elektroniese leergidsstelsels. Die observasie het 'n guldige geleentheid gebied om die bruikbaarheid van die stelsel en selfs die inligtingsbehoeftes van die onderneming te toets. Daar is bevind dat die eienaars/bestuurders van klein ondernemings wel bewus is van die interne inligting, maar nie die kennis het om dit te herwin of om inligting in ander prosesse toe te pas nie. Eksterne inligting word nie algemeen gebruik nie. Die enigste wat meestal voorkom is eksterne inligting wat volgens wet in die besit van die onderneming moet wees. Inligtingsorganisering is wel as van kritieke belang aangedui deur alle klein besighede, maar in die meeste word dit glad nie effektief toegepas nie. Elektroniese leerqidsstelsels en liasseerkabinette word algemeen gebruik, maar 'n tekort aan vaardighede en literatuur om leiding te gee veroorsaak dat hulle nie effektief gebruik kan word nie. Om klein besighede behulpsaam te wees met die ontwikkeling van leerstelsels is 'n aantal riglyne verskaf. Hierdie riglyne sal die klein besighede van hulp kan wees in die ontwikkeling van 'n natuurlike- of gestruktuurde taal stelsel wat by die behoeftes van die besigheid aangepas kan word.

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Steyn, Helene. "A knowledge management model for managing manufacturing information system projects." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/53246.

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Thesis (MBA)--Stellenbosch University, 2003.
ENGLISH ABSTRACT: The aim of this study is to develop a model for knowledge management within project management, as applied to the implementation of information technology systems in the manufacturing industry. The reason for creating models is to create an abstraction of the knowledge processes within a certain context. This model enhances the model builder's understanding of the context being studied and eases the articulation process of describing the context to other practitioners. In an economic climate where knowledge is becoming the differentiating factor for sustainable growth in shareholder value, it is critical to understand and manage knowledge. In doing so. the practically, proven benefits of knowledge management are avoidance of costly mistakes, faster problem-solving, faster development times, improved customer solutions, gaining new business. enhanced customer service and reduction of risk (Skyrme, 1999: 66-67). The model developed in this research was based on, and is an extension to Nonaka and Takeuchi's (1995) knowledge conversion model. The initiating phases of the project see the creation of a new organizational entity, the project team, formed from two originating organizations namely the supplier and the client organizations. At its inception huge amounts of knowledge is transferred to this project team. Tacit knowledge is externalized from various stakeholders and transferred as explicit knowledge into the project team. The project team at start-up also has access to tacit knowledge from the team members. During the initiating phases of the project the process is started to internalize all the knowledge acquired by the project team. The most prominent knowledge processes in action during this phase is; knowledge acquisition and knowledge transfer. The control and execution phases of the project between the initiating and close-out phases, includes phases from design, to development, to commissioning. During these phases the process of internalizing all the knowledge flowing into the project team is continued, and through the team interaction in reaching its goal, the process is taken further to socialize this knowledge. The most dominant knowledge processes taking place during this part of the project life cycle, are those of knowledge creation and knowledge retention. Knowledge creation occurs as the team strives to create a new and unique solution for the client. The project team grows and shrinks during this phase and knowledge retention within the project team becomes of paramount importance. During the close-out phases of the project, the knowledge within the project team must be externalized, and transferred out of the project tearn back into the originating organizations. The knowledge transferred out of the project team must be retained within the supplier organizations, and captured in knowledge repositories for future use. The externalized knowledge must again be internalized into the operation of the supplier organization and client organization. The knowledge transferred into the supplier organization differs from the knowledge transferred into the client organization. The most prominent knowledge processes during this phase are those of knowledge transfer and knowledge retention. This model provides a framework to understand the interaction between knowledge management, and project management concepts in this specific environment. However, this model must still be tested against other environments to determine if the application of the model is generic across industries.
AFRIKAANSE OPSOMMING: Die doel van hierdie studie is om 'n model te ontwikkel om kennisbestuur binne die projekbestuurdissipline, soos toegepas in die implementering van inligtingstelsels in die vervaardigingsbedryf, te beskryf. Die rede waarom 'n model gebou word, is om 'n abstraksie van die kennisprosesse binne 'n sekere konteks voor te stel. Dit versterk die modelbouer se begrip van die konteks wat bestudeer word en vergemaklik die artikulasieproses om hierdie begrip aan ander oor te dra. In 'n ekonomiese klimaat waar kennis dikwels die onderskeidende faktor vir aanhoudende groei in aandeelhouerwaarde is, is dit krities dat die konsep van kennis se waarde verstaan en bestuur kan word. Die praktiese voordele van kennisbestuur is die vermyding van duur foute, beter probleemoplossing, verkorting van ontwikkelingstyd, beter klientoplossings, verkryging van nuwe besigheid, verbetering van klientediens en vermindering van risiko (Skynne, 1999: 66-67). Die model wat in hierdie navorsingstuk ontwikkel word, is gebaseer op en is 'n uitbreiding van Nonaka and Takeuchi (1995) se kennis-omskakelingsmodel. Gedurende die inisieringsfase van die projek word 'n nuwe entiteit gevorm. Hierdie entitieit is die projekspan wat uit personeel vanaf die klient- en verskaffer-organisasies saamgestel word. Met die ontstaan van die projekspan word groot hoeveelhede kennis na die span oorgedra. Die onderskeie rolspelers moet onuitgesproke kennis ekstemaliseer en na die projekspan oordra as eksplisiete kennis. Die projekspan het ook toe gang tot onuitgesproke kennis deur die individue wat deel van die span vorm. Die proses om al die kennis wat die span bymekaar maak, te internaliseer, begin gedurende die inisieringsfase van die projek. Die mees prominente kennisprosesse in aksie gedurende hierdie projekfase, is die van kennisverkryging en kennisoordrag. Die beheer-en-uitvoeringsfase, tussen die inisierings- en finaliseringsfase van die projek, omvat die sub-fases vanaf ontwerp tot ontwikkeling tot implementering. Gedurende hierdie fase word die proses om kennis wat in die span invloei te internaliseer, voortgesit. Soos die span met mekaar en die klient interaksie het in die nastrewe van die projek se doelwit, word die proses voortgesit om kennis in die span te sosialiseer. Die mees prominente kennisprosesse in hierdie fase is die van kennisskepping en kennisbehouding. Kennis word geskep soos die span probeer om 'n nuwe en unieke oplossing vir die klient te ontwikkel. Die projekspan groei en krimp deur sy leeftyd en as gevolg hiervan word kennisbehouding 'n hoogs belangrike taak vir die projekspan. Gedurende die finaliseringsfase van die projek, moet die projekspan se kennis geeksternaliseer word en uit die span terug na die oorspronklike organisasies oorgedra word. Die kennis wat vanaf die span na die verskaffer-organisasie oorgedra word, moet vasgevang en in 'n kennisstoor vir toekomstige gebruik gestoor word. Die kennis wat vanaf die projekspan ge-eksternaliseer word, moet dan in die klient- en verskaffer-organisasies se daaglikse werking ge-internaliseer word. Die kennis wat na die verskaffer-organisasie oorgedra word, verskil van die kennis wat na die klient-organisasie oorgedra word. Die mees prominente kennisprosesse gedurende hierdie fase is die van kennisoordrag en kennisbehouding. Hierdie model stel 'n struktuur voor waarbinne die interaksie tussen kennisbestuur en projekbestuur in 'n spesifieke konteks vestaan kan word. Hierdie model moet egter nog binne ander omgewings getoets word om te bepaal of die model generies oor industriee toegepas kan word.

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Luo, Jia Le. "Integration of knowledge management and enterprise resource planning for advanced production management." Thesis, University of Macau, 2011. http://umaclib3.umac.mo/record=b2493690.

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Armstrong, Douglas Bruce, University of Western Sydney, of Science Technology and Environment College, and School of Environment and Agriculture. "CEO characteristics, organisation characteristics, decision making and CBIS success in regional small business." THESIS_CSTE_EAG_Armstrong_D.xml, 2003. http://handle.uws.edu.au:8081/1959.7/773.

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The research conducted for this thesis had two broad aims. The first was to provide descriptive information about the use of computer-based information systems (CBIS) in regional small business. The second of the aims was to examine the relationships among key constructs identified from the literature and to explore how they contributed to predicting CBIS success in regional small business.In the second phase of the analysis, Exploratory Factor Analysis (EFA) was used to examine the factorial constructs underlying the data. Constructs were identified that measured CEO characteristics, two measuring organisational characteristics, four measuring aspects of decision-making, and five measuring perceived CBIS success. Correlations among the constructs were examined prior to relationships among the constructs being explored using hierarchical regression analysis. The constructs were also examined in a single measurement model to determine their collective effect and relationships with the constructs measuring CBIS success based on structural equation modelling. Notwithstanding the limitations of the research, it resulted in the identification of relationships among key variables that predict CBIS success. The identification of items associated with decision-making processes, and the identification of the factorial constructs underlying the data is a major contribution to a portion of the literature that was non-existent. The final measurement model is also a significant contribution in identifying and specifying the relationships constructs measuring CEO characteristics, organisational characteristics, decision-making and CBIS success in regional small business.
Doctor of Philosphy (PhD)

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Kim, Sanghee. "User modelling for knowledge sharing in e-mail communication." Thesis, University of Southampton, 2002. https://eprints.soton.ac.uk/45959/.

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This thesis addresses the problem of sharing and transferring knowledge within knowledge-intensive organisations from a user modelling perspective with the purpose of improving individual and group performance. It explores the idea of creating organisational environments from which any of the users involved can benefit by being aware of each other such that sharing expertise between those who are knowledge providers and those who are knowledge seekers can be maximised. In order to encourage individuals to share such valuable expertise, it also explores the idea of keeping a balance between ensuring the availability of information and the increase in user workloads due to the need to handle unwanted information. In an attempt to demonstrate the ideas mentioned above, this research examines the application of user modelling techniques to the development of communication-based task learning systems based on e-mail communication. The design rationale for using e-mail is that personally held expertise is often explicated through e-mail exchanges since it provides a good source for extracting user knowledge. The provision of an automatic message categorisation system that combines knowledge acquired from both statistical and symbolic text learning techniques is one of the three themes of this work. The creation of a new user model that captures the different levels of expertise reflected in exchanged e-mail messages, and makes use of them in linking knowledge providers and knowledge seekers is the second. The design of a new information distribution method to reduce both information overload and underload is the third.

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Gebhardt, Johan Wilhelm Ludwig. "A comparative study of the business value of computer-based mapping tools in knowledge management." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/18151.

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Thesis (MBA)--Stellenbosch University, 2008.
ENGLISH ABSTRACT: In the past decade or two companies started to realise that competitive advantage is not only achieved by optimising their business value chain, but also in managing the knowledge in the company. This led to the development of different knowledge management models and to millions of dollars being spent on knowledge management implementations across the world. Although there were huge successes, a large number of initiatives were spectacular failures - believed to be mainly caused by the linear method of capturing and presenting knowledge. Computer-based mapping tools is a new generation of personal computer (PC) based tools that allow people to present knowledge graphically. Since the focus of most research into computer-based mapping tools has been on the educational use of mapping tools, the focus of this study will be on the business use of these tools. Thus a number of common, off-the-shelf computer-based mapping tools were evaluated to determine whether they can add business value. From the evaluation a decision matrix was developed to assist knowledge workers in selecting the best tool for a specific application. The primary activities of the knowledge value chain model were investigated to select a series of business activities where the use of computer-based mapping tools could possibly generate more business value in the execution of the business activity. These activities were then measured against a set of criteria that was developed in order to evaluate the different computer-based mapping tools. It was found that the selected software applications could be clearly separated based upon their theoretical and philosophical backgrounds into concept mapping tools and mind mapping tools. It was further found that the possible business value that could be derived through the use of these tools is more dependent on the selection of the correct type of tool, than on the selection of a specific software package. Lastly it was found that concept mapping tools could be used across a broader spectrum of business activities. The research also reached the conclusion that the use of concept mapping tools will possibly add more value to a business than the use of mind mapping software.
AFRIKAANSE OPSOMMING: Gedurende die afgelope dekade of wat het maatskappye al meer begin besef dat hulle mededingingsvoordeel nie net geleë is in hoe goed hulle die besigheid se waardeketting kan optimiseer nie, maar dat die kennis in die maatskappy ook beter bestuur moet word. Dit het tot gevolg gehad dat 'n aansienlike hoeveelheid kennis bestuursmodelle ontwikkel is en dat miljoene dollar gespandeer is op die implementering van kennis bestuurstelsels. Ten spyte van groot suksesse wat behaal is, was daar ook totale mislukkings. Die vermoede bestaan dat een van die redes vir die mislukkings die liniêre manier is waarop kennis vasgevang en aangebied is. Rekenaar-gebaseerde karteringspakkette is 'n nuwe generasie van persoonlike rekenaar programmatuur wat gebruikers in staat stel om kennis grafies voor te stel. Die meeste navorsing oor die gebruik van rekenaar-gebaseerde karteringspakkette het egter op die opvoedkundige aspek daarvan gefokus. In hierdie navorsing val die fokus eerder op die besigheidsgebruik van sodanige gereedskap. 'n Aantal algemeen beskikbare, van-die-rak pakkette is ge-evalueër om vas te stel of hulle waarde tot 'n besigheid kan toevoeg. Vanuit hierdie evaluering is In keuse-matriks saamgestel om kenniswerkers in staat te stel om die beste pakket vir 'n spesifieke besigheidsaktiwiteit te kies. Die primêre aktiwiteite van die kennis waardeketting model is ondersoek ten einde 'n aantal besigheidsaktiwiteite te kan selekteer wat moontlik meer waarde tot die besigheid kan toevoeg deur die gebruik van rekenaar-gebaseerde karteringspakkette. Die geselekteerde aktiwiteite is gemeet teen 'n reeks kriteria wat ontwikkel is om die verskillende rekenaar-gebaseerde karteringspakette teen mekaar op te weeg. Die navorsing het bevind dat die geselekteerde programmatuur pakkette hoofsaaklik in twee groepe val op grond van hulle teoretiese en filosofiese funderings, naamlik konsepkaarte en gedagtekaarte. Verder is vasgestel dat meer besigheidswaarde ontsluit word deur die keuse van die regte tipe programmatuur vir 'n spesifieke aanwending as deur die keuse van In spesifieke programmatuur pakket. Laastens is bevind dat konsepkaarte oor 'n wyer verspreiding van besigheidsaktiwiteite gebruik kan word. Eventueel kan afgelei word dat die gebruik van konsepkaarte meer waarde tot 'n besigheid sal toevoeg as die gebruik van gedagtekaarte.

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Rogers, Glenn A. Grose Jason D. "Design of an effective visualization for naval career information summary and evaluation /." Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2003. http://library.nps.navy.mil/uhtbin/hyperion-image/03sep%5FRogers,pdf.

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Thesis (M.S. in Information Technology Management)--Naval Postgraduate School, September 2003.
Thesis advisor(s): Thomas Housel, Dan Dolk. Includes bibliographical references (p. 77-78). Also available online.

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D'Mello, Zane. "Managing the IT relationship: A critical realist view of the small non government human service organisation experience." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2008. https://ro.ecu.edu.au/theses/200.

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There are approximately 700,000 non Government organisations in Australia employing approximately 936,000 people. Many of these can be classified as Non Government Human Service Organisations (NGHSOs). These organisations provide an array of services to people experiencing disadvantage. In the emerging information intensive climate, NGHSOs are increasingly under pressure to consider their own use of information technology (ID to underpin and transform traditional methods of service delivery, or risk becoming irrelevant to their clients and those that support them materially. This thesis argues that NGHSOs hove a critical role to play in addressing the so-called "digital divide" affecting their disadvantaged clients. It suggests a critical role for IT vendors in NGHSO IT management and examines this vendor role in diffusing new IT innovations. The thesis also highlights the multitude of impacting structures and policies that that influence NGHSO IT management practice.

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Bopape, Tsekere Solomon. "Utilization of information technology to support information and knowledge management by law firms in Polokwane City." Thesis, University of Limpopo (Turfloop Campus), 2009. http://hdl.handle.net/10386/689.

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Thesis (Ph.D. (Information Studies)) --University of Limpopo, 2009
This research report serves as an empirical investigation into the utilization of information technology to support information and knowledge management in law firms, as well as an attempt to design an information and knowledge management model for law firms. Members of the legal profession attached to law firms in the Polokwane City were investigated to find out how optimally they utilize information and communication technologies to support information and knowledge management in their daily operations. The research indicated that there are several ways in which information technology could be used to support the creation, organization, and transfer of information and knowledge in law firms, for the benefit of both lawyers and their clients . In order to provide for an empirical basis for this research, a survey research method, through the use of the questionnaires and interviews, was conducted, followed by a detailed content analysis of law firm websites. An in-depth literature review on the utilization of information technology to support information and knowledge management in law firms was also carried out to determine the findings of other studies that have been conducted elsewhere on the current topic. The results of this research showed that lawyers attached to law firms in the city of Polokwane appear to be non-users of information technology in as far as information and knowledge management is concerned. Most of the members of the law firms in the city seem to be utilizing information technology for basic purposes such as word processing, legal research, client billing, and communication through the e-mail. Other information and knowledge management tools, such as intranets, extranets and web portals, appear not to be utilized by most of the law firms in the city. Based on the findings of this research project, an information and knowledge network model, in a form of Wireless Local Area Network for the law firms in the Polokwane City, is proposed. This network could be utilized by law firms operating in the city to deposit, organize, retrieve, and share information and knowledge collaboratively through the use of information technology. Factors that should be taken into consideration in attempting to implement the proposed model are also discussed. At the end of the research report, some recommendations on encouraging lawyers to utilize information technology optimally are provided, together with recommendations for future research.

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Binney, Derek James. "Time to adopt knowledge management applications influences that affect individual decisions within a large information technology services organisation /." Phd thesis, Australia : Macquarie University, 2005. http://hdl.handle.net/1959.14/84346.

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Thesis (PhD)--Macquarie University, Macquarie Graduate School of Management, 2005.
Bibliography: p. 241-260.
Introduction -- Literature review -- Development of the KM Spectrum -- Research design and method -- Results -- Discussion of results -- Conclusions and implications.
There is growing consensus in business research and practice that knowledge is increasingly the driver of competitive advantage. This thesis focuses on one aspect of the issue by identifying factors that affect the adoption of Knowledge Management (KM) applications by individuals in an IT Services organisation. The study considers the adoption decision by individuals once senior management have decided to invest in IT enabled KM applications (KMA) and KM systems (KMS). -- In the thesis, a framework, the KM Spectrum, is developed that differentiates between the varying characteristics of KMAs and frames the research. The thesis identifies 32 potential success factors for KM adoption proposed in the reviewed literature. These factors are related to the disciplines of organisational science, diffusion theory and adoption models. -- The methods used in the research: secondary data study, interviews and the electronic survey, combined with the representativeness of the survey sample, triangulate to provide confidence in the empirical understanding of the factors that influenced the adoption of KM within the specific knowledge-based organisation. -- In developing the theoretically-informed view of the factors that affect individual adoption of KMAs the research concludes that studying KM adoption at an individual level and across multiple KMAs identifies influences on adoption masked by adoption research conducted at a KM system and/or organisational level. By studying KM adoption at an individual level this thesis finds that the adoption by individuals of KMAs is primarily a diffusion phenomenon and that the factors that influence KMA adoption vary with the type of KMA being adopted. The empirically identified factors that affect adoption at an individual level build to a staged model of KM adoption, called the enhanced KM adoption (EKMA) model. The EKMA model represents four phases of KM adoption and differential influences that apply across the adoption lifecycle. Additionally, the study provides some indications of further research topics and proposes a checklist to assist practitioners with the deployment of KMAs and KM systems.
Mode of access: World Wide Web.
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Huvila, Isto. "The ecology of information work : a case study of bridging archaeological work and virtual reality based knowledge organisation /." Åbo : Åbo Akademi University Press, 2006. http://catalogue.bnf.fr/ark:/12148/cb40996867t.

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吳維欣 and Wai-yan Vivian Ng. "Impact on developing knowledge ecology for business subjects in secondary schools." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2002. http://hub.hku.hk/bib/B31256430.

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Hänig, Christian. "Unsupervised Natural Language Processing for Knowledge Extraction from Domain-specific Textual Resources." Doctoral thesis, Universitätsbibliothek Leipzig, 2013. http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-112706.

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This thesis aims to develop a Relation Extraction algorithm to extract knowledge out of automotive data. While most approaches to Relation Extraction are only evaluated on newspaper data dealing with general relations from the business world their applicability to other data sets is not well studied. Part I of this thesis deals with theoretical foundations of Information Extraction algorithms. Text mining cannot be seen as the simple application of data mining methods to textual data. Instead, sophisticated methods have to be employed to accurately extract knowledge from text which then can be mined using statistical methods from the field of data mining. Information Extraction itself can be divided into two subtasks: Entity Detection and Relation Extraction. The detection of entities is very domain-dependent due to terminology, abbreviations and general language use within the given domain. Thus, this task has to be solved for each domain employing thesauri or another type of lexicon. Supervised approaches to Named Entity Recognition will not achieve reasonable results unless they have been trained for the given type of data. The task of Relation Extraction can be basically approached by pattern-based and kernel-based algorithms. The latter achieve state-of-the-art results on newspaper data and point out the importance of linguistic features. In order to analyze relations contained in textual data, syntactic features like part-of-speech tags and syntactic parses are essential. Chapter 4 presents machine learning approaches and linguistic foundations being essential for syntactic annotation of textual data and Relation Extraction. Chapter 6 analyzes the performance of state-of-the-art algorithms of POS tagging, syntactic parsing and Relation Extraction on automotive data. The findings are: supervised methods trained on newspaper corpora do not achieve accurate results when being applied on automotive data. This is grounded in various reasons. Besides low-quality text, the nature of automotive relations states the main challenge. Automotive relation types of interest (e. g. component – symptom) are rather arbitrary compared to well-studied relation types like is-a or is-head-of. In order to achieve acceptable results, algorithms have to be trained directly on this kind of data. As the manual annotation of data for each language and data type is too costly and inflexible, unsupervised methods are the ones to rely on. Part II deals with the development of dedicated algorithms for all three essential tasks. Unsupervised POS tagging (Chapter 7) is a well-studied task and algorithms achieving accurate tagging exist. All of them do not disambiguate high frequency words, only out-of-lexicon words are disambiguated. Most high frequency words bear syntactic information and thus, it is very important to differentiate between their different functions. Especially domain languages contain ambiguous and high frequent words bearing semantic information (e. g. pump). In order to improve POS tagging, an algorithm for disambiguation is developed and used to enhance an existing state-of-the-art tagger. This approach is based on context clustering which is used to detect a word type’s different syntactic functions. Evaluation shows that tagging accuracy is raised significantly. An approach to unsupervised syntactic parsing (Chapter 8) is developed in order to suffice the requirements of Relation Extraction. These requirements include high precision results on nominal and prepositional phrases as they contain the entities being relevant for Relation Extraction. Furthermore, accurate shallow parsing is more desirable than deep binary parsing as it facilitates Relation Extraction more than deep parsing. Endocentric and exocentric constructions can be distinguished and improve proper phrase labeling. unsuParse is based on preferred positions of word types within phrases to detect phrase candidates. Iterating the detection of simple phrases successively induces deeper structures. The proposed algorithm fulfills all demanded criteria and achieves competitive results on standard evaluation setups. Syntactic Relation Extraction (Chapter 9) is an approach exploiting syntactic statistics and text characteristics to extract relations between previously annotated entities. The approach is based on entity distributions given in a corpus and thus, provides a possibility to extend text mining processes to new data in an unsupervised manner. Evaluation on two different languages and two different text types of the automotive domain shows that it achieves accurate results on repair order data. Results are less accurate on internet data, but the task of sentiment analysis and extraction of the opinion target can be mastered. Thus, the incorporation of internet data is possible and important as it provides useful insight into the customer\'s thoughts. To conclude, this thesis presents a complete unsupervised workflow for Relation Extraction – except for the highly domain-dependent Entity Detection task – improving performance of each of the involved subtasks compared to state-of-the-art approaches. Furthermore, this work applies Natural Language Processing methods and Relation Extraction approaches to real world data unveiling challenges that do not occur in high quality newspaper corpora.

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Eriksson-Backa, Kristina. "In sickness and in health [electronic resource] : how information and knowledge are related to health behavior /." Åbo : Åbo Akademis Förlag, 2003. http://bibbild.abo.fi/ediss/2003/ErikssonKristina.pdf.

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Niemi, Mimmi, and Klara Kalén. "Bjuder din organisation in till att arbeta med sociala medier som ett verktyg för kunskapsdelning? : Uppfattningar kring sociala mediers möjligheter till kunskapsdelning i en organisation." Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-44461.

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Användningen av sociala medier i organisationer har ökat och bland annat kan det unika verktyget användas för att supporta kunskapsdelning mellan individer inom och bortanför organisationens gränser. En förståelse av individens upplevelse av sociala medier är kritiskt för såväl informatikforskningen samt för organisationer som kan dra lärdom av det vid införande av sociala medier i verksamheten. Därför är studiens syfte att beskriva och söka förståelse för vad individer i en organisation uppfattar att sociala medier kan bidra med till deras kunskapsdelning och utöka kunskapsområdet för hur teknik uppfattas ur ett affordance-perspektiv. Syftet besvaras genom en fallstudie och sju kvalitativa forskningsintervjuer. Det transkriberade materialet har hanterats individuellt och tolkats utifrån tidigare forskning samt analyserats utifrån den teoretiska modell som studien tar fram. Resultatet visar att kontexten har mångfaldig inverkan på hur individen uppfattar sociala medier och hur artefakten kan användas. Kunskapsdelning på sociala medier kan öka möjligheten till att identifiera expertis, skapa en kunskapskarta och bredda sitt sociala nätverk men leda till för mycket information och en kritisk syn på innehållet. Studien stödjer den forskning som visar på att explicit kunskap kan spridas på sociala medier och framför allt genom att den kombineras med annan explicit kunskap.
The use of social media in organizations has increased and among other things the unique tool can be used to support knowledge sharing between individuals within and beyond organization boundaries. An understanding of the individual's experience of social media is critical for both informatics research and organizations that can learn from it when introducing social media in businesses. Therefore, the purpose of this study is to describe and seek understanding of what individuals in an organization perceive that social media can contribute to their knowledge sharing and expand the research area for how technology is perceived from an affordance perspective. The purpose is achieved by a case study and seven qualitative research interviews. The transcribed material has been processed individually and interpreted in accordance with previous research and analyzed on the basis of the theoretical model that this study elaborated. The results show that context has multiple impacts on how an individual perceives social media and its area of use. Knowledge sharing on social media can increase the opportunity to identify expertise, create a knowledge map and broaden one's social network, but can also produce too much information and a judgemental view of the content. The study supports previous research that shows that explicit knowledge can be shared on social media foremost by combining it with other’s explicit knowledge.

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Kridan, A. B. "A knowledge management implementation framework for the Libyan banking sector." Thesis, University of Salford, 2006. http://usir.salford.ac.uk/2258/.

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The principles of knowledge management (KM) are widely acknowledged and have been developed over the last 50 years, especially in such disciplines as management science, sociology, and construction. Whilst knowledge management (KM) is still an evolving practice, specific emphasis is now taking place on securing leverage through knowledge-context, interpretation, transfer, and reflection. Knowledge-based economies are increasingly reliant upon their intellectual capital (IC) cognisant of: the Information Technology (IT) revolution; expanding information society; the increased importance of knowledge; and the congruence and emergence of innovation through the application of KM practices. However, little work in the remit of KM has been evidenced in the Libyan financial sector the omission of which is the focus of this research. This research uses a case-study approach using an interpretive perspective to develop a knowledge management implementation (KMI) framework for the Libyan banking industry. The framework was developed and tested using three Libyan banks (LBs) and one bank from the United Kingdom (UK). Domain expertise was selected from the financial sector and academia to validate all results and findings. Research findings identified that the body of literature surrounding KM (from a Western perspective), could be applied to the Libyan context with a high degree of congruence. Moreover, the Libyan banking industry has now reached a level of maturity to embrace this framework as part of its core business practices. Several critical KM implementation areas were identified for incorporation (linked to organisational maturity). However, no definitive measurable leverage could be ascertained from this study, the aspect of which would need to form part of a larger study using cross-case analysis and multiple replications.

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Nel, Petrus Abel. "A competitive advantage through information management." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/49667.

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Ivins, Tiffany. "Localization of Open Educational Resources (OER) in Nepal: Strategies of Himalayan Knowledge-Workers." BYU ScholarsArchive, 2011. https://scholarsarchive.byu.edu/etd/2616.

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This dissertation examines localization of Open Educational Resources (OER) in Himalayan community technology centers of Nepal. Specifically, I examine strategies and practices that local knowledge-workers utilize in order to localize educational content for the disparate needs, interests, and ability-levels of learners in rural villages. This study draws on insights from non-formal education (NFE) stakeholders in Nepal, including government, UN, international and national NGOs, local knowledge-workers, and learners from different villages. I specifically focus on a sample of seven technology centers to better understand how localization is defined, designed, and executed at a ground level. I illuminate obstacles knowledge-workers face while localizing content and strategies to overcome such barriers. I conclude by offering key principles to support theory development related to OER localization. This study is anchored in hermeneutic inquiry and is augmented by interpretive phenomenological analysis and quasi-ethnographic research methods. This qualitative study employed interviews, focus group discussions, observations, and artifact reviews to identify patterns of localization practices and themes related to localization of critical content in Himalayan community technology centers of Nepal. This dissertation provides valuable evidence not only why localization matters (a statement that has been hypothesized for the past decade); but also provides proof of how localization is executed and concrete ways that localization could be improved in order for OER to reap efficacious learning gains for more rural people in developing countries and in other rural communities across the globe. The full text of this dissertation may be downloaded for free from http://etd.byu.edu/

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Andre, Edward E. "Investigating information management weaknesses in a local government organisation: A critical hermeneutic ethnographic case study of internet documents from information warfare and legal perspective(s)." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2005. https://ro.ecu.edu.au/theses/633.

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In this thesis I develop an approach to analyse and interpret internet documents belonging to a particular organisation in a State of Australia. My intention in the research is to find ways to protect a local government organisation from litigation and other threats due to weaknesses in information management on the internet. Based on Gadamer's (1985) approach to the interpretation of text discourse, this thesis is a critical hermeneutic ethnographic case study of one local government organisation investigating internet docunents from information warfare and legal perspective(s).

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Avraam, Elsa. "Knowledge Organisation and Contemporary Art : Cataloguing Practices in two Libraries in Sweden, Umeå universitetsbibliotek and Konstbiblioteket." Thesis, Uppsala universitet, Institutionen för ABM, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-334088.

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This master thesis examines the cataloguing practices of two art libraries in Sweden in relation to contemporary art. The aim of this study is to show how classification systems and other forms of controlled vocabulary correspond to contemporary art and reveal the factors that influence the everyday practice of cataloguing. The qualitative methods of semi-structured interviews and an analysis of bibliographic records have been used for the purposes of this study. The study is based on domain analysis as conceived by Hjørland and Albrechtsen and some concepts and principles of Knowledge Organisation in the field of Library and Information Science. A total of three interviews of cataloguers has proved that perceptions concerning classification and subject indexing differ among cataloguers and cataloguing practices depend on local policies concerning acquisition, shelving and user perspectives, but also each library’s resources and the institutional context (academic vs museum). Through the analysis of eleven bibliographic records, no consistent pattern has been detected, in relation to indexing and classification. The libraries do not use special systems for subject analysis. The classifications provided by universal systems have been considered insufficient to express all the concepts found in documents. The use of subject headings is, therefore, important and complements the process of subject analysis. The classification systems and subject headings lists analysed include the Dewey Decimal Classification (DDC), the Swedish Sveriges Allmänna Biblioteksförenings Klassifikationssystem (SAB) and the Svenska ämnesord (SAO). This is a two-year master’s thesis in Archive, Library and Museum studies.
Denna masteruppsats handlar om katalogiseringspraktiker på två konstbibliotek, nämligen Umeå universitetsbibliotek och Konstbiblioteket, i relation till samtida konst. Syftet med denna studie är att visa hur samtida konst återspeglas i klassifikationssystem och andra former av kontrollerad vokabulär och ta reda på vilka faktorer påverkar katalogiseringsarbete. Metoden som har använts i studien består av halvstrukturerade intervjuer med katalogisatörer och en analys av bibliografiska poster. Studien baseras på domänanalys som har utarbetats av Hjørland och Albrechtsen samt vissa begrepp och principer från Kunskapsorganisation inom ramen för Biblioteks- och Informationsvetenskap. Analysen av tre intervjuer visade på att uppfattningar om klassifikation och ämnesordsindexering skiljer sig åt bland katalogisatörer och att katalogiseringspraktiker beror på varje biblioteks riktlinjer med avseende på förvärv, hylluppställning, användarperspektiv, bibliotekets resurser samt institutionell kontext (akademisk vs museal). Elva bibliografiska poster har analyserats och genom analysen har inga mönster i relation till ämnesordsindexering och klassificering identifierats. De undersökta bibliotek använder inte något specialsystem för klassifikation eller ämnesordsindexering. Klassifikationskoder från universella system ansågs otillräckliga för att uttrycka alla begrepp i dokumenten. Ämnesordsindexering är därför viktig och anses vara mer effektiv för ämnesanalys. Klassifikationsssystem och ämnesordlistor som har analyserats är Dewey Decimal Klassifikation (DDK), Sveriges Allmänna Biblioteksförenings Klassifikationssystem (SAB) och Svenska ämnesord (SAO). Detta är en tvåårig masteruppsats i Arkiv-, Bibliotek- och Museumstudier.

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Issa, Ahmad. "A method for ontology and knowledge-base assisted text mining for diabetes discussion forum." Thesis, University of Warwick, 2015. http://wrap.warwick.ac.uk/71006/.

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Social media offers researchers vast amount of unstructured text as a source to discover hidden knowledge and insights. However, social media poses new challenges to text mining and knowledge discovery due to its short length, temporal nature and informal language. In order to identify the main requirements for analysing unstructured text in social media, this research takes a case study of a large discussion forum in the diabetes domain. It then reviews and evaluates existing text mining methods for the requirements to analyse such a domain. Using domain background knowledge to bridge the semantic gap in traditional text mining methods was identified as a key requirement for analysing text in discussion forums. Existing ontology engineering methodologies encounter difficulties in deriving suitable domain knowledge with the appropriate breadth and depth in domain-specific concepts with a rich relationships structure. These limitations usually originate from a reliance on human domain experts. This research developed a novel semantic text mining method. It can identify the concepts and topics being discussed, the strength of the relationships between them and then display the emergent knowledge from a discussion forum. The derived method has a modular design that consists of three main components: The Ontology building Process, Semantic Annotation and Topic Identification, and Visualisation Tools. The ontology building process generates domain ontology quickly with little need for domain experts. The topic identification component utilises a hybrid system of domain ontology and a general knowledge base for text enrichment and annotation, while the visualisation methods of dynamic tag clouds and cooccurrence network for pattern discovery enable a flexible visualisation of these results and can help uncover hidden knowledge. Application of the derived text mining method within the case study helped identify trending topics in the forum and how they change over time. The derived method performed better in semantic annotation of the text compared to the other systems evaluated. The new text mining method appears to be “generalisable” to other domains than diabetes. Future study needs to confirm this ability and to evaluate its applicability to other types of social media text sources.

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Dissertations / Theses on the topic 'Organisation of information and knowledge resources'

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