Dissertations / Theses: 'Operator competence'

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Follby, David, and Hector Karlsson. "Kompetensbreddning för flexibel produktion : En fallstudie på fallföretag." Thesis, Linnéuniversitetet, Institutionen för maskinteknik (MT), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-105394.

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Workforce planning is a strategic key factor in the efficient use of the organisation’s resources. By promoting and utilizing the workforce’s kowledge, skills, education and competence the organisation can achieve long-term success.The purpose of this work is to investigate how planning and management of the operators competence can be reflected in the production. The primary questions that are intended to be answered in this work are:In which ways can a production prove to be vulnerable in terms of the competence among operators and their quantities?What effects can be achieved by broadening the competence among operators thru learning multiple machines? And how will it be possible to achieve a broadening of the competence?The aim of this case study is to present suggestions on how the competence among operators can be increased to achieve a more flexible production.The result showed that the production became vulnerable in flexibility in form of transfering personnel between machines and to replace absence when the quantity of operators has been strictly adapted to the number of machines. Since the operators received no opportunity to develop their competence they were instead limited to their orginal workplace. A competence matrix on minifactory level containing current state, target and activity list were presented as one of the suggestions to easier identify where the operators competence level is.

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Cruz, Rafael Barin. "Principais lacunas na disseminação das competências organizacionais junto a agentes autorizados de Telecom : o caso de uma operadora no RS." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2010. http://hdl.handle.net/10183/23974.

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O setor de telefonia vem passando por transformações em seus canais de vendas nos últimos anos, o que tem afetado a forma como as competências organizacionais e funcionais são transmitidas para toda a rede de canais de distribuição das operadoras. A presente pesquisa visa a identificar e descrever quais são as principais lacunas existentes no desdobramento das competências organizacionais e funcionais de agentes autorizados que apresentam contrato de representantes comerciais junto a uma operadora de telefonia móvel do Estado do Rio Grande do Sul. Para tanto, a pesquisa envolveu a percepção tanto de proprietários quanto de funcionários da operadora, a fim de comparar tais visões e, assim, identificar pontos de convergência e divergência que pudessem se caracterizar em lacunas no desdobramento das competências. Foram entrevistadas 11 pessoas, sendo seis proprietários de agentes autorizados e cinco funcionários da operadora. A partir das entrevistas, foram identificadas 13 variáveis significativas quanto ao desdobramento das competências, que foram posteriormente reagrupadas em seis categorias de análise, realizando-se a identificação e descrição das percepções de cada um dos grupos de forma individualizada (em um primeiro momento), para posteriormente se proceder à comparação de tais visões. A partir desta comparação frente às seis categorias é que foi possível identificar as 22 lacunas que delas emergiram e que formam os principais fatores a serem desenvolvidos pela operadora para que haja o desdobramento das competências.
Over the last few years, the telephony industry has been experiencing transformations in its sales channels. Such adjustments have caused an impact on the way functional and organizational competences are transferred to the operator’s distribution channel networks. The present research intends to identify and delineate the main gaps that arise in the unfolding of functional and organizational competences with the authorized dealers who hold a business representative contract with a mobile telephony operator company in Rio Grande do Sul, Brazil. In order to identify the converging and diverging aspects that could constitute gaps in the unfolding of competences, this research confronted both the perceptions of the authorized dealer’s and the operator company employee’s. A total of 11 people were interviewed, 6 of whom were authorized dealers and 5 were employees of the operator company. From this interview’s, 13 important variables were initially identified and later regrouped into 6 categories for analysis. Individualized identification and description of the perceptions of each group was performed at first and comparison of the different points of view followed. From such comparison, it was possible to identify 22 points of divergence which comprise the main parameters to be improved by the operator so that the unfolding of competences can happen in a satisfactory manner.

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Van, Heerden Alan Joshua. "The development of a competency based model for training operators within the confectionery industry." Thesis, Port Elizabeth Technikon, 2002. http://hdl.handle.net/10948/83.

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Most South African manufacturing companies provide some sort of training for its shop floor employees to help them improve productivity and reduce wastage. Unfortunately, training presented on-the-job to operators is more often than not implemented in an unstructured and unplanned manner, usually when a crisis occurs and fires need to be put out quickly. The introduction of the National Qualifications Framework (NQF) demands that training practitioners structure their training efforts and ensure that all training leads to national qualifications. This study is aimed at making a contribution towards the NQF and in particular, the development of shop floor employees. Firstly, a model for operator training was developed from a survey of the relevant literature. This phase of the study identified the components of the model and their respective guidelines. Secondly, the model was e.mailed to managers working in confectionery companies requesting their opinion on the guidelines of the model. Lastly, the feedback received from the empirical study was evaluated, conclusions were drawn and recommendations made, based on the information obtained from both the literature study and empirical study. The results from the empirical study indicated strong concurrence with the theoretical model on operator training. In contrast to theory that the use of rewards after training results in improved productivity, the majority of respondents disagreed with the implementation of a reward What are the long term benefits to an organization with a productivity reward system in place? · What kind of reward system would work best in the confectionery industry? · How would management implement an effective performancerelated reward system at shop floor level?

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Moorthy, Satish K. (Satish Kumar). "The U.S. cable television industry : the multi-service operator organizational structure as a bundle of competencies." Thesis, Massachusetts Institute of Technology, 2009. http://hdl.handle.net/1721.1/49770.

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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2009.
Includes bibliographical references (leaves 47-48).
The United States cable television industry is experiencing fierce competition from telephone companies and content providers, as well as new and possibly unknown entrants. As organizations in the industry are currently dealing with competitor firms' ability to enter the domains of media, entertainment, and communications bundled services, areas that were traditionally controlled by the cable companies. The commoditization of voice, video, and data networks has led cable companies to rethink how they are going organize to be able to compete, service customer needs, and keep competitors from entering their domains, while maintaining best-in-breed product differentiation. In order for the cable companies to maintain their dominant position, I argue in this thesis that the firms must change from being a single service cable company, to being multi-service operators (MSO). This change in operations requires a new organization structure.
by Satish K. Moorthy.
M.B.A.

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Almeida, Hélder Domingos Valente de. "A unificação das estratégias de CRM no segmento empresarial : um estudo da convergência de duas empresas de telecomunicações portuguesas." Master's thesis, Instituto Superior de Economia e Gestão, 2009. http://hdl.handle.net/10400.5/1994.

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Mestrado em Ciências Empresariais
A gestão de relacionamentos com os clientes ou CRM (Customer Relationship Management) tem vindo a ganhar cada vez mais importância para as organizações que procuram uma vantagem competitiva sustentável face aos concorrentes. O sector das telecomunicações sofreu muitas alterações nos últimos anos, sobretudo devido aos grandes avanços tecnológicos, que levaram as empresas a lançar novos produtos e serviços, criando um cenário de forte concorrência. Para se diferenciarem, as empresas passaram a focar-se nos clientes, procurando estabelecer relacionamentos rentáveis e duradouros, através de estratégias de CRM. No entanto, a diminuição das margens do negócio levaram a um movimento de consolidação no sector, que estamos a viver actualmente, com a convergência de duas grandes empresas portuguesas de telecomunicações. A presente investigação procura estabelecer um olhar crítico sobre a convergência das estratégias de CRM das duas empresas, no segmento dos clientes empresariais. A metodologia utilizada foi de natureza qualitativa e exploratória, através de um estudo de caso único. A recolha de dados foi realizada por intermédio de 12 entrevistas realizadas em Dezembro de 2008 e Janeiro de 2009, análise de documentos e observação directa. Os dados recolhidos foram classificados por categorias e analisados à luz da rede de competências para CRM enunciada por Pedron (2009) e de relacionamentos enunciados por Gummesson (2005). Esta investigação procura contribuir para a reflexão actual sobre a implementação de CRM nas organizações, com uma análise concreta, que pode ser útil, tanto para novas investigações, como para os dirigentes das organizações que pretendam implementar CRM.
The Customer Relationship Management (CRM) has become more relevant to those organizations that search a sustainable competitive advantage towards their opponents. Over the last years, the telecommunication sector has considerably changed, mainly due to the technological progress, which has driven companies to present new products and services, creating a heavy competition between them. In orther to make the difference, these companies have made their customers their main interest, trying to ensure long-lasting and profitable relationships, through CRM strategies.However, the decreasing business mark-up led to the consolidation of this sector, which we are now witnessing, with the convergence of two important portuguese telecommunication companies. The present investigation tries to lay down a critical opinion over the convergence of CRM strategies of these two companies, applied to the business customers' segment. The methodology in use is grounded over qualitative and exploratory information, about a single case study. The collected information is based on 12 interviews made from December 2008 to January 2009, documentary analysis and direct observation. The collected data were classified through different categories and analysed as in Pedron (2009) organizational competences network and Gummesson (2005) relationships. This investigation tries to add to the current reflexion about CRM implementation in the organizations, trough a concrete analysis, which may become usefull to new investigations, as well as to the organizations leaders, who intend to implement CRM.

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Gheliji, Elham. "Human Resource Management Strategies in Hospitality Industry : Employees’ competence, attitude, behavior and organizational operation (management perspective)." Thesis, Högskolan Dalarna, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:du-29713.

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The current study demonstrates human resource strategies in hospitality industry (Hotel segment) and its impact on employee competencies and skills. The human resource management enhances employee performance and their credibility to maximize overall firm goals in hotel segment. Employees with level of attitude and behavior provide best services and performances. In this regard, service managers need to support and improve their employees’ skills and competencies related to the organization structure and strategy. Therefore, it is necessary for organization to have strong human resource management strategies to optimize the employees’ competencies and performance which drives higher organizational productivity. The research question of this thesis is how managers perceive that human resource management strategies influence on employees’ skill and competence in the hotel segment of Gothenburg? The data collection indicates that different human resource strategies executed to sustain employee roles and responsibilities. Various human resource strategies should implement to achieve valuable outcomes contributing to employees’ satisfaction and organization performance. Training practices, recruitment and selection, compensation and incentive practices, performance management and job design are essential human resource strategies which are identified in this research study. The thesis applies qualitative approach. Empirical data are collected through structured interviews. Moreover, the interactive model is used to analyze the collected empirical data.

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Kylmänen, Päivi, and Alexandra Spasic. "Assessing competence in technical skills of theatre nurses in India and Sweden : Evaluation of an observational tool." Thesis, Röda Korsets Högskola, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:rkh:diva-15.

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Surgical processes are a complex function of a number of inter-related factors that include individual skills, team working and operating theatre environment. Individual skills can be divided to technical and non-technical skills. This distinction between technical and non-technical skills is rather recent in the healthcare literature. There are studies made about assessing non-technical skills performed in the operating theatre but studies made to assess theatre nurses‘ technical skills have been lacking until recently. The aim of this study is to evaluate clinical applicability of a newly developed observation tool in different contexts and through observing describe similarities or differences between theatre nursing. The observations in the present study are structured with a newly developed observational tool that is developed to assess technical skills of a theatre nurse. The two authors of this study performed the data collection simultaneously at different operation departments. The present study makes evident that the technical skills required of a theatre nurse are considerably different in two different countries. Therefore, it is difficult to use an observational tool without modifying it according to local routines.
Kirurgiska processer består av ett antal komplext inbördes relaterade faktorer som inkluderar individuella färdigheter, teamarbete och miljön i operationssalen. Individuella färdigheter kan delas till tekniska och icke-tekniska färdigheter. Denna åtskillnad mellan tekniska och icke-tekniska färdigheter är ganska ny i omvårdnadslitteraturen. Det har genomförts studier där man har bedömt icke-tekniska färdigheter som utförs i operationssalen men studier för att bedöma operationssjuksköterskans tekniska färdigheter har saknats fram till nyligen. Syftet med denna studie är att utvärdera den kliniska tillämpligheten av ett nyutvecklat observationsverktyg i olika kontext och genom att observera kunna beskriva likheter eller skillnader mellan tekniska färdigheter. Observationerna i den aktuella studien är strukturerade med ett nyutvecklat observationsverktyg som är utvecklad för att bedöma en operationssjuksköterskas tekniska färdigheter. De två författarna till denna studie genomförde datainsamlingen samtidigt på olika operationsavdelningar. Den aktuella studiens resultat visar att de tekniska färdigheterna som krävs av en operationssjuksköterska är betydligt olika i två olika länder. Därför är det svårt att använda ett observationsverktyg utan att anpassa det enligt de lokala rutinerna.

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Irene, Bridget. "Gender and entrepreneurial success : a cross cultural study of competencies of female SMEs operators in South Africa." Thesis, Cardiff Metropolitan University, 2016. http://hdl.handle.net/10369/7998.

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This cross-cultural study investigates the link between business success and entrepreneurial competencies in female-owned SMEs in South Africa. The study seeks to identify sets of behaviours that delineate competencies among South African female entrepreneurs. It aims to develop a model of gender and culture-specific competencies for incorporation into intervention programs for entrepreneurial development. A “mixed-method” approach, conducted in two parts, was adopted for this study. Study 1 was qualitative: 50 individual interviews with 50 female entrepreneurs were conducted. 10 focus group discussions with 78 entrepreneurs were completed. The purpose was to identify gender (female) and context (South African) specific behaviours that delineate entrepreneurial competencies. 12 competency domains were identified by thematic analysis of the qualitative data consistent with existing entrepreneurial competency models. New behaviours were identified (with no new domains identified), and grouped under existing competency domains. This shows that existing models offer some cross-cultural generalisability. These newly identified behaviours suggest a possible need to revise the existing competency models to augment their relevance to entrepreneurial competency measurements in different contexts. Study 2 was quantitative: 780 entrepreneurs completed a 6-part questionnaire. Data collection and preliminary assumption testing involved defining the psychometric elements of the dependent variables and covariates. The sample consisted of 785 female entrepreneurs from 4 different South African provinces. The survey instrument was a structured questionnaire. Results found that competencies had a major influence on the business success of female South African SME operators. The results demonstrate that self-reported competencies can predict business success in female-owned South African SMEs. The findings were largely consistent with existing models, but behavioural differences defined different competency domains, possibly associated with cultural differences.

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Karlsson, Sanne. "Avsättningar i pappersmaskiner : Utbildning och förslag till processförbättringar." Thesis, KTH, Skolan för teknikvetenskaplig kommunikation och lärande (ECE), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-154998.

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Deposits can be formed in the paper machine due to sticky materials from wood and recycled paper. These deposits get stuck on process equipment and cause the product quality to deteriorate and the efficiency of the paper machine is reduced. The purpose of this thesis is to increase the understanding about deposits among machine operators, and to suggest methods that can be used to reduce the amount of deposits formed in Bravikens paper machines. To fulfill the purpose of the thesis a pre-study, a literature review and interviews with machine operators and production staff, were carried out. These methods led to the planning and creation of an education about deposits for machine operators. The education about deposits for machine operators consisted of an interactive lecture to introduce the subject of deposits and a subsequent discussion. This approach was chosen to give the machine operators the opportunity to discuss their work situation on the paper machines related to their new knowledge about deposits. The education was carried out with hopes of finding new ways to manage the formation of deposits in the paper machines. According to the evaluation of the education, all machine operators considered the purpose of the education to be fulfilled. Bravikens t hermomechanical pulp, TMP, system should be developed to reduce the amount of sticky material reaching the paper machine from TMP. More analysis of the whitewater system is needed to determine which method of development that could be implemented to reduce costs and increase functionality of the paper machine. In order to develop the methods of handling deposits, Braviken should continue their work with competence development among the employees. Enhanced competence increases awareness of the problem among machine operators and it facilitates communication between employees who are working to reduce deposit formation. Improved communication also facilitates learning and contributes to the overall competence development at Braviken paper mill.
Avsättningar kan bildas i pappersmaskinen på grund av klibbigt material från veden och returpappret. Dessa avsättningar fastnar på processutrustning och medför att slutproduktens kvalité försämras samt att pappersmaskinens verkningsgrad reduceras. Syftet med detta examensarbete är att öka förståelsen om avsättningar bland maskinoperatörer samt ge förslag på metoder som kan användas för att reducera mängden avsättningar på Bravikens pappersmaskiner. För att uppfylla syftet med examensarbetet har en förstudie, en litteraturstudie och intervjuer med maskinoperatörer och personal från Bravikens produktionssektioner, genomförts. Dessa metoder låg till grund för planering och skapande av en utbildning om avsättningar för maskinoperatörer. En utbildning med maskinoperatörer genomfördes för att uppfylla syftet med examensarbetet. Utbildningen innehöll en interaktiv föreläsning för att introducera ämnet avsättningar och ett diskussionsavsnitt. Detta upplägg valdes för att ge maskinoperatörerna möjlighet att diskutera deras arbetssituation på pappersmaskinen relaterat till deras nya kunskaper om avsättningar. Utbildningen genomfördes i hopp om att hitta nya sätt att hantera avsättningsbildningen. Utvärderingen av utbildningen visade att alla deltagande maskinoperatörer ansåg att syftet med utbildningen uppnåddes. För att utveckla Bravikens hanterande av avsättningar bör Bravikens anläggning för att tillverka termomekanisk pappersmassa, TMP, utvecklas för att minska mängden klibbigt material som tar sig vidare till pappersmaskinen, PM. Mer analyser på bakvatten bör också utföras för att avgöra vilken utvecklingsmetod som är möjlig att införa med avseende på kostnad och funktion. Arbetet med att utveckla avsättningshanteringen bör också fortsätta genom kompetensutveckling för de anställda på Braviken. Detta ökar medvetenheten om problematiken bland maskinoperatörerna och förbättrar kommunikationen mellan de olika personalgrupper som arbetar för att minska avsättningsbildningen. Den förbättrade kommunikationen i sin tur underlättar även lärande och bidrar till kompetensutveckling på Bravikens pappersbruk.

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Ngo, Van Thien. "Pédagogie par projet : une étude de cas dans l’enseignement supérieur technologique." Thesis, Lyon 2, 2014. http://www.theses.fr/2014LYO20094/document.

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Cette thèse étudie l’activité d’apprentissage par projet ER, Etude et Réalisation, dans l’enseignement supérieur technologique. L’étude montre que les apprenants organisent leur travail de façon autonome en ayant recours aux modes de collaboration, de coopération et de coordination. La contribution de cette étude met également en évidence que le lien entre les deux catégories « coopération » et « coordination » se déroule en relation de cause à effet. Par ailleurs, cette étude montre les trois types de coordination auxquels les deux apprenants ont recours pour mener leur projet à terme. L’intervention de l’enseignant auprès du binôme vise seulement à accompagner, à guider, à prendre des informations et à évaluer les apprenants tout au long de la démarche d’apprentissage. Le projet ER est considéré comme un moyen qui stimule les apprenants d’une part à réinvestir des savoirs acquis antérieurement et d’autre part à construire de nouveaux savoirs au cours du déroulement du projet. L’ensemble de ces savoirs interagissent entre eux pour former les compétences
This thesis focuses on the project-based learning activity in a high technological school. The study shows that the students are organizing their works in complete autonomy calling on collaboration and cooperation. It also shows that the two categories are connected by a cause and effect relationship. Furthermore this study explains the three coordination types that the students are calling on to achieve their project. The mediation of the teacher is only aimed to support, guide, encourage and assess the two learners all along the learning process. The design and implementation project is considered as a way of stimulating the learners to reinvest previously acquired knowledge and at the same time to build up new theoretical knowledge during the project development. This construction is carried out jointly with the creation of new technical and professional skills. All this acquired knowledge are inter-acting each other to build student’s competences. Those competences are used and assessed during the trainee period in the company

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Christie, David Bruce. "An inquiry into the influence of power dynamics on the operation of knowledge workers and the actualisation of competency-based approaches." Thesis, University of Leicester, 2013. http://hdl.handle.net/2381/27797.

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The NHS, like many organisations, relies on knowledge workers (‘professionals’ and other staff) and has introduced competency-based arrangements (the Knowledge and Skills Framework (KSF)), covering over one million NHS workers, to support their development and service improvement. However, its conceptual compatibility as a rational managerialist control-based approach is open to question, given the need for freedom, autonomy and self-management. The answer to why this has come about is embedded in power relations and their effects emanating from political and managerial domains manifested in New Public Management (NPM). A feature of NPM is wide-scale assimilation of ‘tried and tested’ private sector managerialist practices into the public sphere. Competency-based approaches exemplify this phenomenon which includes ‘targetry’, ‘Lean’, ‘business-process engineering’ and ‘quality improvement’ initiatives, which, together with imposed ‘market disciplines’, have transformed the organisation, management and delivery of public services. This study refutes the assumption that competency-based approaches (and other managerialist measures) can be unproblematically applied and lead inexorably to performance improvements. Previous research into the KSF from a rational managerialist orientation highlights difficulties with its implementation and recommends ‘more and superior’ managerialist actions. This study indicates such recommendations, while necessary, are insufficient to deal with human, cultural and social complexities material to the maximisation of (knowledge) worker contribution. Through qualitative semi-structured interviews and the use of Foucauldian perspectives on power and subjectivity, a gap is identified between rational managerialist beliefs, intent and rhetoric and the ‘realities’ of lived experience. This investigation moves beyond rational managerialism to identify human and relational conditions necessary to enhance knowledge worker development and performance.

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Hong, Wei-Sheng. "Legal mechanisms for the European Union to participate in the decision-making of multilateral fora in the field of maritime affairs." Thesis, University of Edinburgh, 2014. http://hdl.handle.net/1842/17076.

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The European Union (EU) increasingly participates in various arrangements at the international level in order to further the objectives of the Union. Yet, such participation poses challenges in terms of ensuring that the EU has an effective voice, whilst also ensuring certainty and clarity for other participants. This thesis focuses on the EU’s participation in the decision-making processes of multilateral fora in the field of maritime affairs in order to examine how these challenges can be met. The thesis explores the legal mechanisms in both EU law and international law that accommodate the ability of the EU to participate in international arrangements. It will consider whether these mechanisms ensure clarity and certainty to the key actors involved and whether consistency exists between the internal and external mechanisms. Through collecting, examining, and analysing historical and contemporary materials relating to the shaping and operating of the internal and external legal mechanisms, this thesis aims to explain and analyse how the legal mechanisms are established and how they can be adapted to meet the challenges facing the EU, its Member States, third States, and international institutions in a clearer and more consistent manner. The research diagnoses several key factors that have contributed to the possible ambiguity, uncertainty, and inconsistency of these mechanisms, including the evolving nature of shared competence and a heavy reliance on the Court of Justice in ascertaining and safeguarding the contours of the EU legal order and its interface with the international legal order. It then examines how the internal legal mechanisms have been projected externally, by using selected case studies of the participation of the EU in the International Maritime Organisation, the United Nations Convention on the Law of the Sea, the Food and Agriculture Organisation of the United Nations, and Regional Fisheries Management Organisations. This thesis illustrates that although various mechanisms have been adopted internally and externally to tackle the challenges facing the EU’s participation, several sets of asymmetries can be found across different legal mechanisms. The thesis evaluates the strengths and weaknesses of these mechanisms and it further suggests that adopting the mixed-participation mode for the EU and its Member States to participate in the multilateral fora may be preferable, or indeed necessary, even in areas where the EU enjoys an exclusive competence.

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Figueirêdo, César Pimentel. "Avaliação do processo de padronização de uma planta de destilação de petróleo a luz das melhores práticas da indústria de processamento contínuo." Universidade Federal da Bahia, 2008. http://www.adm.ufba.br/sites/default/files/publicacao/arquivo/cesar_pimentel_figueiredo.pdf.

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A padronização de processo através da Gestão da Qualidade Total foi e tem sido uma ferramenta poderosa na busca da excelência operacional através da preparação e auxílio aos executantes na realização das suas tarefas. O processo de padronização que contribui para um desempenho de excelência do operador inclui a elaboração dos padrões, desenvolvimento das competências dos operadores e a verificação destes dois últimos à realidade da planta, é à base de sustentação da operação segura, minimizando os riscos inerentes à atividade industrial, e rentável, através da maximização da produtividade. Esta pesquisa desenvolveu um modelo de avaliação deste processo utilizando as melhores práticas adotas pelas indústrias de processamento contínuo, visando verificar a aplicação destes conceitos em uma planta de destilação de petróleo, no período de 2005 a 2007. A pesquisa apontou pontos de melhoria no grau de abrangência dos padrões existentes quando comparados com as tarefas desenvolvidas pelos operadores, na decodificação da tarefa, na estruturação dos documentos de ajuda aos operadores, na estratégia do desenvolvimento de competência e por fim na verificação da aderência da padronização a realidade da planta. A metodologia desenvolvida nesta pesquisa vai deste a análise das tarefas desempenhada pelos operadores até a definição dos documentos de avaliação da performance dos executantes e da adequação dos padrões, passando pelas técnicas de elaboração dos padrões e determinação do programa de capacitação contínua dos operadores. O modelo desenvolvido nesta pesquisa pode ser aplicado em qualquer do unidade sistema Petrobras, ou outras ramos da indústria que utilizem plantas de processamento contínuo.
Salvador

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Espinet, i. Rius Josep Maria. "Anàlisi dels preus al sector hoteler de la Costa Brava Sud." Doctoral thesis, Universitat de Girona, 1999. http://hdl.handle.net/10803/7697.

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L'objectiu d'aquesta tesi és analitzar els preus hotelers, que inclouen tant el preu que cobra l'hoteler com el que paga el turista. Més en concret, aquesta tesi pretén entendre i explicar la política de preus del sector hoteler, utilitzant per aquest fi els conceptes, instruments i models de l'anàlisi econòmica.
L'explotació exhaustiva dels catàlegs dels operadors turístics representa la principal aposta metodològica d'aquest treball. També s'han creat diferents bases de dades de preus hotelers, s'han explotat les dades i preus de guies hoteleres, i s'han fet enquestes als hotelers per conèixer el preu que paga un turista particular.
Les aportacions més importants fan referència als preus del sector hoteler, que és el nucli principal del treball, i es podrien resumir de la manera següent:
-Determinar com es determinen els preus en el sector hoteler
-Conèixer el grau de competència entre operadors turístics
-Disposar d'una evolució temporal i estacional dels preus dels hotels. En aquest sentit, la metodologia i les dades emprades podrien ser un punt de partida per elaborar una sèrie temporal de preus i d'aquesta manera corregir la mancança actual d'un índex de preus hoteler
-Identificar els serveis i les característiques dels hotels que no tenen un preu explícit, però que resulten rellevants a l'hora de negociar uns preus superiors
-Examinar les estratègies de preus d'alguns operadors turístics estrangers
-I, en general, millorar el coneixement sobre els preus hotelers
The aim of this thesis is to analyse hotel prices, which include both the rate the hotel charges and what the tourist pays. More concretely, the thesis aims to understand and explain the charges policy of the hotel sector and uses to this end the concepts, tools and models of economic analysis.
The exhaustive examination of tour operators' brochures is the main method used in this study. Various data bases of hotel charges were also created; the data and tariffs in hotel guides were used; and questionnaires were submitted to hoteliers on the tariffs a private tourist pays.
The main contributions referred to the prices in the hotel sector, which is the central nucleus of the study, and can be summarised as follows:
-To determine how tariffs are set in the hotel sector.
-To find how much competition there is between tour operators.
-To examine how hotel charges vary over time and seasonally. The methodology and data employed could be a starting-point for working out a series of charges over time, and so rectifying the current lack of an index of hotel prices.
-To identify the services and characteristics of those hotels without an explicit charge, but which are relevant when the question of negotiating higher charges arises.
-To examine the price strategies of some foreign tour operators.
-And, in general, to extend knowledge of hotel tariffs.

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15

Adrian, Ninnie, and Sofie Paulsson. "I krisens spår : Hur organisationer kan vända kris till kompetens." Thesis, Stockholm University, School of Business, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-37033.

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Bakgrund och problemdiskussion: I dagens samhälle är det inte längre frågan om en organisation kommer drabbas av kris, utan frågan är snarare när och hur väl förberedd organisationen är för att kunna hantera den. Tsunamin som inträffade annandag jul 2004 var en kris av tidigare sällan skådat slag, den drabbade det svenska samhället i allmänhet och resebranschen i synnerhet. Resebranschen är starkt omvärldsberoende och dess aktörer kan aldrig vara tillräckligt väl förberedda på en kris. För att stå bättre rustad inför kommande kriser, bör organisationer efter en kris eftersträva att dra lärdomar av sina erfarenheter.

Problemformuleringen för denna uppsats lyder: Hur kan researrangörer förbättra sin organisatoriska kompetens utifrån sina erfarenheter av en kris?

Syftet med uppsatsen är:

Att kartlägga researrangörernas arbete med crisis management och vilka delar av detta arbete som har förändrats efter Tsunamikatastrofen.
Att identifiera och jämföra de olika lärdomar researrangörerna dragit till följd av Tsunamin.
Att diskutera och ge förslag till hur lärandet av kriser kan tillvaratas och leda till förändringar, t.ex. i form av förbättrade rutiner i krisberedskapen och höjd kompetens i organisationerna.

Metod: För vår studie har vi använt en kvalitativ forskningsansats, vårt angreppssätt är deduktivt och vi har utfört semi-strukturerade intervjuer för insamlingen av vårt empiriska material. Intervjuerna tog sin utgångspunkt i vår undersökningsmodell som påvisar hur krisförloppets faser - före, under och efter – påverkar den organisatoriska kompetensen. Urvalet av studieföretag består av researrangörerna Ving och Fritidsresor.

I vår empiri kartläggs hur researrangörerna idag arbetar med crisis management och vilka delar av arbetet som förändrats efter Tsunamin. I analysen ser vi att researrangörernas krisberedskapsarbete till stora delar överensstämmer med teorierna inom området, men hur lärprocesserna skiljer sig något åt organisationerna emellan.

Resultat och slutsatser av vår studie är att lärprocesser redan under krisen inleddes hos researrangörerna. Genom att åtgärda de brister som upptäcktes under Tsunamin har nya rutiner, system och arbetssätt inom vissa områden lett till förbättringar i krisberedskapen. Båda organisationerna har dragit lärdomar av det som hänt, men fokus på förändringsarbetet har för Ving legat på strukturkapital och för Fritidsresor på humankapital. Båda studieföretagen har infört krisövningar, men inte genomgående på alla nivåer. Det är först vid nästa storskaliga kris som det kommer att visa sig huruvida den organisatoriska kompetensen har ökat.

Background and rationale: In the world we live in today the question is no longer ’if’ an organization will face a crisis, but ’when’ and ’how prepared’ is the organization to deal with it. The Tsunami that happened on December 26th 2004 was a disaster of unprecedented magnitude. It had an impact on the Swedish society in general and the travel industry in particular. As the travel industry is very susceptible to impacts by external factor, its participants can never be too prepared to face a crisis. In order to be better prepared for future crisis, organizations should seek to learn from their experiences.

The research question for this dissertation is: How can tour-operators improve their organizational competence by using experiences from a crisis?

The aim of the dissertation is:

To map the tour-operators’ crisis management work, and which parts of this work has changed as a result of the Tsunami.
To identify and compare the differences in the lessons learned by the tour-operators from the Tsunami.
To discuss and give recommendations on how experiences from crises can be used and lead to change, i.e. in better crisis management routines and higher organizational competence

Methodology: We have used a qualitative research method in our dissertation, our approach is deductive and for the gathering of empirical data, we have made semi-structured interviews. Our research model has been the base for the interviews. Our model shows how the different phases of a crisis – before, during and after – influence organizational competence. The selected companies for our research are the tour-operators Ving and Fritidsresor.

In our field study we map how the crisis management of the tour-operators is functioning today, and which parts of this work has changed as a result of the Tsunami. In our analysis we see that the tour-operators crisis management work in large parts coincides with the theories in the area, but there are differences in the learning processes of the organizations.

Results and conclusions drawn from our research are that the learning processes of the tour-operators already start during the crisis. By addressing the deficiencies observed during the Tsunami, new routines, systems and work processes have improved their preparedness for crisis. Both organizations have learned, but the focus at Ving has been on structural capital and at Fritidsresor on human capital. Both have introduced crisis rehearsals, but not throughout the whole organization. Whether the organizational competence to handle a big crisis has improved will be seen as the next large crisis occurs.

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Bastos, Eduardo Leivas. "Competência no desenvolvimento de novos serviços - validação do constructo em uma empresa brasileira de telecomunicações." Universidade do Vale do Rio do Sinos, 2008. http://www.repositorio.jesuita.org.br/handle/UNISINOS/2740.

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O tópico de desenvolvimento de novos serviços (NSD – New Service Development) tem recebido bastante atenção nos últimos anos por sua importância na geração de diferencial competitivo para as empresas de serviços. No entanto, sua investigação empírica nas organizações tem sido lenta em função da escassez de escalas e itens de medição confiáveis e válidos. Recentemente, um constructo multidimensional denominado de competência em NSD foi proposto para refletir a capacidade da organização de utilizar recursos e rotinas, usualmente em combinação, a fim de atingir um determinado resultado no lançamento de um novo serviço. O constructo foi operacionalizado através de cinco escalas complementares entre si (foco no processo de NSD, acuidade de mercado, estratégia de NSD, cultura de NSD e experiência em TI) e validada em uma amostra de bancos de varejo americanos. A fim de analisar a validade externa da nova escala, esse estudo utilizou uma amostra oriunda de uma empresa brasileira prestadora de serviços de telecomuni
The topic of NSD (New Service Development) has received a lot of attention in the past years, especially given its important competitive necessity in many service industries. However, NSD empirical investigations have been hindered by the lack of sound measurement items and scales. Recently, a second-order multidimensional construct called NSD competence has been proposed to reflect an organization´s expertise in deploying resources and routines, usually in combination, to achieve a desired new service outcome. The construct was operationalized through five complementary multi-item scales (NSD process focus, market acuity, NSD strategy, NSD culture and information technology experience) that were validated in a sample of American retail banks. In order to assess the external validity of the NSD competence construct in a different cultural setting, a sample obtained from key informants of a specific Brazilian telecommunication service provider was used. The results showed a partially satisfactory construct

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Kindberg, Christoffer, and Jonas Kurkinen. "En IT-forensikers kamp mot IT-brottsligheten : En studie om arbetssätt hos polisens IT-forensiker." Thesis, Högskolan i Halmstad, Sektionen för Informationsvetenskap, Data– och Elektroteknik (IDE), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-23211.

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The use of information technology (IT) is exploding. Today, it is in our daily routines to use some kind of information technology. The increase of users increases the number of cyber crimes, ie, crimes that in some way involve IT. As the cyber crimes grow in numbers, the workload for technical investigator increases, these are called digital crime investigators. The thesis is about how police digital crime investigators work and what problems they may encounter during an investigation. The result is based on physical interviews and surveys with a qualitative research method with semi-structured questions, ie interviews addressed to a person or a group where everyone gets the same questions. To further understand what a digital crime investigator do we recreated an authentic legal case focusing on filesharing from Nacka District Court. A scenario was created in which the suspect in the authentic case appealed the case and we were asked to verify the previous evidence. Our results showed that the working methods of the various digital crime investigators are basically the same with slight variations and that it requires a number of specific qualities to do the job. All 20 participants think that the job is exciting and fun, however it is not always pleasant and does include some negative aspects.
Användandet av informationsteknik (IT) ökar explosionsartat, idag ligger det i våra dagliga rutiner att använda någon form av IT. Ökningen av användare gör att antalet IT-relaterade brott ökar, d.v.s brott som på ett eller annat sätt involverar IT. Då de IT-relaterade brotten växer i antal blir arbetsbördan för de som säkrar den tekniska bevisningen större, dessa kallas IT-forensiker. Arbetet handlar om hur polisens IT-forensiker arbetar och vilka problem de kan stöta på under en utredning. Resultatet är baserat på fysiska intervjuer och enkäter med en kvalitativ forskningsmetod med semistrukturerade frågor, d.v.s. intervjuer riktade till en person eller en grupp där alla får samma frågor. För att ytterligare förstå vad en IT-forensiker arbetar med återskapades ett autentiskt rättsfall med inriktning på fildelning från Nacka tingsrätt. Ett scenario skapades där den misstänkte i det autentiska rättsfallet överklagar och vi fick som uppgift att verifiera den tidigare bevisningen. Våra resultat visar på att arbetssätten hos de olika polismyndigheterna i grunden är samma med små variationer och att det krävs ett antal specifika egenskaper för att klara av jobbet som IT-forensiker. Samtliga 20 IT-forensiker som deltog tycker att jobbet är spännande och roligt, det är dock inte alltid en dans på rosor då det förekommer en del negativa aspekter.

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18

Bak, Pia. "Mødet mellem eksplicitte og ”tavse” kundskaber i praksisfællesskaber. : Fokusgruppeinterview med tværfaglige teami social- og sundhedssektoren med forebyg-gende og sundhedsfremmende opgaver." Thesis, Nordic School of Public Health NHV, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:norden:org:diva-3283.

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Livssituationer præget af mange komplekse psykosociale og helbredsmæssige problemstillinger fordrer en anden grad af tværfagligt samarbejde i social- og sundhedssektoren. En samtidig øgetfokusering på forebyggelse og sundhedsfremme har øget behovet for udvikling af kundskaber og kompetencer, som kan matche disse udfordringer. Målet med studiet er, at identificere mulige mønstre vedrørende erfaringer med udvikling af fælles kundskaber og kompetencer i tværfaglige team som arbejder forebyggende og sundhedsfremmende. Der er tale om et kvalitativt studie, som bygger på fokusgruppeinterview med deltagelse af 25professionelle fra ni team inden for social-og sundhedssektoren. Otte faggrupper var repræsenteret.Der blev anvendt en memoreret temaguide til interviewene. Grounded theory blev anvendt til dataanalyse. Studiets overordnede kernekategori blev defineret som: ”sociokulturel organisation sætter dagsordenen for udvikling af kundskaber og kompetencer”. Der fremkom yderligere tre hovedkategorier som relaterede sig til kernekategorien: ”det nødvendige professionelle fundament,”den forebyggende og sundhedsfremmende diskurs”, og ”de tavse kundskaber og kompetencer”. Konklusion: Hovedfundet i studiet viste at sociokulturel organisation har væsentlig indflydelse påtværfaglige teams muligheder for at udvikle kundskaber og kompetencer i det forebyggende og sundhedsfremmende arbejde. Skabes der ikke lærings- og refleksionsrumi praksisfællesskabernereduceres mulighederne for, at den ”tavse” kundskab sættes i spil med den eksplicitte kundskab
Situations of life characterised by numerous complex psychosocial and health problems demand another extent in interprofessional co-operation in social and health service. At the same timeincreased focus on prevention and health promotion have raised the necessity of knowledge andcompetence creation that is able to deal with these complex challenges. The aim of this study is to identify possible patterns of experience with creation of shared knowledgeand competence in interprofessional co-operation with focus on prevention and health promotion.The studyis based on qualitative interviews in focus groups and memorized theme guide was used.The analyzing process was based on grounded theory. 25 professionals represented eight occupationgroups from nine social and health service teams. The overall core categories emerge as: ”social cultural organization sets the agenda for creation of knowledge and competence”. Three additional overall categories related to the core category definedas: ”the needful professional foundation”, “the discourse of prevention and health promotion” and“the tacit knowledge and competence”. Conclusions: The overall findings pointed out the essential influence of the social culturalorganization on the possibility of the interprofessional co-operation to create shared knowledge in the prevention and health promotion. If space for learning and reflection in community of practice is not created the feasibility of meetings between tacit and explicit knowledge will be reduced

ISBN 91-7997-099-0

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19

Wang, Renlei. "Détection linguistique et remédiation didactique des erreurs en français écrit d'apprenants chinois." Thesis, Orléans, 2019. http://www.theses.fr/2019ORLE1171.

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Notre thèse consiste à étudier, à partir de l’analyse d’erreurs, la compétence scripturale en FLE d’apprenantschinois — les savoirs, les savoir-faire et le rapport à l’écrit/ure —, et à proposer, à partir de la détection deserreurs, des pistes de remédiation didactique. Pour ce faire, nous avons recueilli 82 récits (en deux versions)produits par 46 étudiants chinois apprenant le français comme spécialité dans une université de Chine, lesréponses de ces étudiants à deux questionnaires écrits (sur leur rapport à l’écrit/ure en français) ainsi que lesdéclarations de six enseignants dans le cadre d’entretiens semi-directifs (sur leur rapport à l’écrit/ure enfrançais). Tout d’abord, l’analyse des questionnaires et des entretiens a révélé un rapport relativement peupositif à l’écrit/ure en français de ces deux publics. Ensuite, nous avons analysé les erreurs détectées dansles récits, qui sont d’ordre pragmatique, linguistique et textuel, ainsi que les sources possibles de ces erreurs,que nous avons cherché à expliquer en considérant les trois pôles du triangle didactique : les savoirs,l’apprenant et l’enseignant. L’analyse des traces du rapport à l’écrit/ure en fonction des effets de la réécriturea permis de constater que celle-ci a un effet globalement positif sur la qualité linguistique des textes produits.Cette dernière analyse qui met en évidence l’investissement des étudiants dans le processus d’écriturerelativise nos premières conclusions sur le rapport à l’écrit/ure des étudiants de notre corpus. Enfin, à partirde l’ensemble de ces résultats, nous avons proposé des interventions didactiques pour remédier aux erreursdes apprenants chinois en français écrit et pour favoriser la production écrite en classe de FLE
Based on error analysis, our doctoral thesis intends to study Chinese learners’ writing skills in French —knowledge, competence and relationship with writing —, and to propose some pedagogical advice ofremediation from the detection of the errors. In order to achieve this, we collected 82 narrative texts (in twoversions) written by 46 Chinese students majoring in French in a Chinese university, their replies to twoquestionnaires (about their relationship with French writing) as well as the statements from six teachers in thecontext of semi-structured interviews (about their relationship with French writing). First of all, the analysis ofthe questionnaires and interviews revealed that the two populations had a relatively less than positiverelationship with French writing. Then, we analyzed the errors detected in the narratives, which are pragmatic,linguistic and textual, and the possible sources of these errors — which we sought to explain by consideringthe three poles of the didactic triangle: the knowledge, the learner and the teacher. The analysis of traces ofthe relationship with writing according to the effects of the subsequent production showed that the ensuingproduction has an overall positive effect on the linguistic quality of the produced texts. This last analysis, whichhighlights the students' investment in the writing process, relativizes our first conclusions about the students'relationship with writing in the corpus. Ultimately, relying on these results, we proposed some didacticinterventions in order to remedy the errors of the Chinese learners when writing French and to promote writtenproduction in the class of French as a foreign language

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20

Katzenbach, Michael. "Individual Approaches in Rich Learning Situations Material-based Learning with Pinboards." Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2012. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-80328.

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Active Approaches provide chances for individual, comprehension-oriented learning and can facilitate the acquirement of general mathematical competencies. Using the example of pinboards, which were developed for different areas of the secondary level, workshop participants experience, discuss and further develop learning tasks, which can be used for free activities, for material based concept formation, for coping with heterogeneity, for intelligent exercises, as tool for the presentation of students’ work and as basis for games. The material also allows some continuous movements and can thus prepare an insightful usage of dynamic geometry programs. Central Part of the workshop is a work-sharing group work with learning tasks for grades 5 to 8. The workshop will close with a discussion of general aspects of material-based learning.

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21

Correia, Vincent. "L’Union européenne et l’ordre international de l’aviation civile : la contribution de l'Union européenne aux évolutions contemporaines du droit aérien international." Thesis, Bordeaux 4, 2012. http://www.theses.fr/2012BOR40050.

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La redéfinition des conditions d’exercice de la souveraineté aérienne des États membres, par un transfert progressif de compétences au profit de l’Union européenne, ne peut être analysée uniquement en termes de dépossession et de réduction de leur puissance individuelle. Les compétences aériennes confiées à l’Union permettent l’affirmation de l’ensemble européen sur la scène internationale. Ce processus, mouvant et encore inachevé, se traduit par une prise en compte accrue de la spécificité européenne en matière d’aviation civile. Malgré des réticences certaines émanant aussi bien des États membres que des États tiers, l’Union s’érige progressivement au rang d’acteur de poids, capable d’influencer le contenu normatif du droit aérien contemporain, de la même manière que le font les puissances aériennes traditionnelles et notamment les États-Unis. Ces nouvelles tendances, révélatrices de la souplesse et de la plasticité de la convention de Chicago, permettent de dresser des perspectives quant aux possibles évolutions futures de l’ordre international de l’aviation civile
The way in which the Member States have redefined the conditions regarding how they exercise their air sovereignty, by progressively transferring power to the European Union, cannot be viewed solely as them removing and reducing their individual powers. The powers conferred to the European Union in aviation matters are resulting in an affirmation of the international role of Europe as a whole. This on-going, and as yet incomplete process, may be seen in a greater recognition of the specific European aspect regarding Civil Aviation. In spite of the hesitance of Member States and non-member States, the European Union has progressively taken its place among the key players, able to influence developments in modern aviation law, in the same way as other established aviation authorities and especially the United States. These new trends reveal the flexibility and elasticity of the Chicago Convention and the potential future developments in International Civil Aviation

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22

Wang, Cheng-Han, and 王程漢. "A Study on Professional Competency Analysis of CNC Lathe Operator in Taiwan." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/72287285536639463757.

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碩士
國立臺北科技大學
技術及職業教育研究所
91
The purpose of this study was to analyze professional competency of CNC lathe operator in Taiwan. To accomplish this, the methodology of this study consisted of literature review, interviews, meeting for specialist. The conclusions of this study were listed as following aspects: 1.In the “tree structure map of professional competency”, the description of vocational field for CNC lathe operator was accomplished. And six professional competency items was constructed. 2.In the “Professional competency norms”, the competency contents of cognitive(18 norms) ,psychomotor(15 norms) and affective norms were constructed.

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Wang, Yih-Shuenn, and 王益舜. "TAI YU CORPORATION: THE ALIGNMENT OF CORE COMPETENCE AND OPERATION STRATEGY." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/90340889666154038323.

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碩士
大同大學
事業經營學系(所)
98
Founded in 1945, TAI YU Corporation launched its business mainly as an agent for renowned Japanese industrial instruments, which covered a vast range including both traditional activities and high-tech manufacturing. The various precision instruments and equipment required by government and military research agencies for measurement and testing range from temperature, humidity, pressure and power, electronic testing as well as service life testing among others. Committed to successful applications of industrial testing instruments, TAI YU Corporation is running on its business strategy highlighted by horizontal diversification accompanied by ongoing improvement of core competitiveness assuring not only increasingly growing market share for TAI YU Corporation in Taiwan, but also by services and products required by its customers. As result of the steady and ongoing growth and expansion, the company has earned its name as one of the leading agents for instruments in Taiwan. In this research, TAI YU is reviewed from 3 perspectives and they are: TAI YU’s horizontal diversification strategy; foundation of TAI YU’s core competitiveness and finally, review of application of its horizontal diversification strategy based on the transaction cost theory. The successful 66-year trajectory that sees TAI YU Corporation grew from a small business into a renowned agent for instruments in Taiwan is product of a large number of factors, of which core competitiveness and horizontal diversification strategy outstand as the key ones. While diversified operations through horizontal integration would otherwise be seen as an expensive approach, TAI YU Corporation is a successful player of the practice by taking advantage of rapidity and flexibility, key factors to its winning marketing and reinforced competitiveness plus the full support rendered by the manufacturers allowing favorable costs and timely deliveries. Its sales divisions that upgrade quality of service as they share the management resources of the company while taking advantage of the company’s core competitiveness excel the competition both in cost minimization and profitability; eventually, its agile service mode does meet the need of both the customer and the market.

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Li-Jen, Tai, and 戴立人. "A Study of Self-Efficiency, Professional Competency, and Organizational Performance of Prepress Operators." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/16460335256110680228.

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碩士
國立臺灣藝術大學
圖文傳播藝術學系
97
With the arrival of digitization, printing companies try every possible means to improve quality, lower costs, and increase production capacity to face the challenge of enterprise transformation. As the printing workflow and the environment go through constant changes, the requirements of prepress operators are very different from before. Professional competency and self-efficiency exerts an influence on organizational performance separately. Therefore, there is a need to probe the relationship of organizational performance, self-efficiency, and professional competency of prepress operators, and to have a thorough investigation regarding to the prepress department of printing companies. The study adopted a questionnaire survey and a factor analysis, a T-test, a one-way ANOVA, a Pearson correlation, a Canonical analysis and a Multiple Stepwise Regression analysis were conducted. The results showed that, (1) Prepress operators recognized the most important professional competency includes: the implement of new science and technology to solve problems, and enjoyment of studying the relevant knowledge of computer software with absorbing new technology and knowledge. The results also demonstrated that business scale, service seniority, and education influenced the professional competency of prepress operators. (2) Self-efficiency mean of prepress operators is 4.03 and belongs to the middle-high range. Meanwhile, the results also showed that business scale, service seniority, and education influenced the self-efficiency of prepress operators. (3) Professional competency and self-efficiency of prepress operators had positive influences on each other. (4) Professional cognition and goal control ability had positive influences on financial measures of organizational performance. Employee communication and working demand ability had positive influences on internal operation of organizational performance, and learning and self improvement of employees. Keywords: prepress, self-efficiency, professional competency, organizational performance

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CHEIN, PEI-LING, and 錢佩玲. "Core Competence and Operation Model Research:A Case Study of Value Valves Co., Ltd." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/8pxcmn.

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碩士
國立臺灣科技大學
管理研究所
106
With the trend in economic globalization, competition among valve manufacturers has become increasingly fierce. Especially as the rapid rise of Red Supply Chain, the whole valve industry of Taiwan, just like other traditional industries, has been confront with unprecedented challenges. To survive in such a highly competitive market, small and medium enterprises must continue to adopt the dual strategy of differentiated innovation and cost value innovation. The case company in this research is a technology-oriented company whose core competence is product differentiation and powerful cost savings. This study explores the value that core competencies provide for customers. It also explores how the value elements that a business provides customers can be defined from the demand side of the Value Elements diagram and adds these elements to the service and design process. This addition helps to innovate the business model of the company and, consequently, increases the brand value of enterprises.

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CHEN, CHAUR-YUH, and 陳朝鈺. "Core Competence and Operation Model Research:Use an Industrial PC Company as an Example." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/09069908578904711623.

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碩士
國立臺灣科技大學
管理研究所
98
In later of 2007, Financial Storm was induced by refinancing of house. It not only impact to the finance industry but also to all industries. This impact, indeed, is a good chance to exam solidness of enterprise operations. We may and should take this exam as feedback of operation and review overall operation to improve weakness, enhance and augment existing core competence. This research is based on Fabia Tech Corporation, an Industrial PC company, as research target. The author, an employee of Fabia Tech, is able to understand core competence and review details of business models of operations. Applying existing innovation map, this research try to understand if her core competence and operation model could be competitive. Furthermore, employed future innovation map, the research try to discover customers’ new value and meanwhile the organization also try to relocate key resources and improve process to build innovation competence. With new-build competence, operation efficiency can be enhanced and new operation model can be built. As the result, a new operation model can be formed and can be improved. In this research, we find the company is a technical-oriented company, and customers requirements are: providing industrial specifications for controller. Customers’ new value requirements are: customer-oriented industrial spec. quality controller with user friendly interface. This mean the company is switch from technical-oriented company to customer-service-oriented company. The customer-service-oriented switch need software, value-added process and modulization design and manufacturing to solve current issues. We can shorten development time via software, modulization and value-added process. In addition, we can understand customer requirements and potential needs via doing so. With limited resources allocation, we provide such services for top 20 or new customers. Employed modulization design and manufacturing to replace customization products will enable to do semi-module in design and production for partial of product and the rest can do customization as build-to-order basis. As the result, inventory can be reduced.

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Hsin, Tsai-Chen, and 辛采宸. "The Study of Professional Competences of China Route Tour Leader and Tour Operator of Travel Agency." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/24579302607884104343.

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碩士
高雄餐旅學院
旅遊管理研究所在職專班
98
Nowadays, tourism is getting more and more prosperous. So, travel professionals improve their professional competences from knowledge-orientation and skill-orientation to comprehensive capacity of knowledge, skills and attitude. For most Taiwanese tend to choose Group Package Tour as their travel style. Therefore, the tour leader who accompanies tourists in the whole tour is very important. According to the statistics of Tourism Bureau, it shows that China is the main destinations for Taiwanese. That means tour leader for China route is quite important. There is no specified study about tour leader for China route, so the study focused on these tour leaders’ professional competences and differentiated them. In tourism industry, travel agency is the only one which connects upstream and downstream. In the travel agency, the operator, so-called “OP”, has to book tickets, make reservations of hotels, and help salespersons. For graduates, their first job in travel agencies is OP. Hence, the study found what kinds of professional competences OP needs and the results will be as reference for academia and tourism industries. Firstly, the study conducted DACUM method to find out what kinds of professional competences which tour leader for China route and OP need. Then, use OCAPs to check importance and frequency. Finally, the study adopted questionnaire to discover that there are totally 13 duties, 156 tasks and 56 KSAs of tour leader for China routes and 6 duties, 68 tasks and 53 KSAs of OP in travel agency.

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Yeh, 葉鳳滿 FengMan, and 葉鳳滿. "Occupational Competency Disscussion of Incoming Inspection Operator – The Case Study of Semiconductor Packaging and Testing Company." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/mhs85a.

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碩士
明新科技大學
管理研究所碩士在職專班
107
Abstract The changes in the environment and the continuous innovation and progress of science and technology affect the industry directly. The industry faces the need for transformation, the demand for industrial talents, the upgrading of system automation, and the reduction of the proportion of the working population. The functions of industrial talents are gradually being taken seriously. And the external functional course training is the key condition for the enterprise organization to break through the competition. This research is the functional connotation that the quality control personnel of the semiconductor packaging and testing industry U company already possess, and the professional functions that the quality control personnel should acquire .This research is to sort out the data according to the literature, uses the qualitative research method to conduct the functions of the quality control personnel, interviews quality people with the interview method, and uses the function verification to propose the main job responsibilities required for the construction of the quality control personnel of the U company. The routine quality control of staff and the discussion of the functional connotation "execution training and training transfer maintenance" and the impact of " Competency analysis", " Competency inventory" and " Competency gap" training needs. Keyword：Occupational Competency,Occupational Competency Standard, Quality personnel

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29

Wang, Hsuan-Hui, and 王萱慧. "Core Competence and Operation Model Research：A Case Study of Gjun Cloud Education Co., Ltd." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/sgsmd7.

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碩士
國立臺灣科技大學
管理研究所
107
In the face of the wave of digitalization, what methods should traditional industries use to transform and increase their competitiveness? In the new digital era, business models, consumer needs and technology are the three key to future transformation success. When companies are in the process of digital transformation, they need to think about business models and execution strategies, differentiated customer experience and technology, and effectively improve the company competitiveness. The digital age is coming. The three main reasons that enterprises face changes list as following: the first one is market changes, the second one is competition change, and the third one is user environment change. These three causes drive the company to achieve digital transformation and innovative business models to increase their competitiveness. Companies must be able to think about the needs and necessary differences of each service from the "consumer standpoint", design a blueprint for the different experience journeys based on actual conditions, and then collect digital analysis tools to collect analysis and learn consumer intent. Instant feedback and interactive guidance allow consumers to freely master the process of trading. Then use new digital technologies, such as cloud, Artificial Intelligence, virtual reality, Internet of Things, mobile computing, big data, in response to the complex environment of the outside world, through the interaction with customers, design innovative solutions. In the establishment of digital culture and talents, internal staff and external experts must be encouraged to change the way of working in the past through digital technology, to carry out innovative proposals and implementation, and to use appropriate digital tools in employee training to establish a sharing mechanism. Let the digital natives teach senior employees new digital applications. In the new digital era, business models, consumer needs and technology are the three keys to future transformation success. When companies are transforming digitally, they must have a complete strategic thinking structure, and also integrate business models and strategies, and differentiated customer experiences and technologies in the hope of enhancing the competitiveness of enterprises and becoming the winner of the future.

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30

Tsai, Ming Jen, and 蔡明仁. "Core competence building for communication product development team - An example of “A” company diversify operation." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/92675465964409354294.

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碩士
國立政治大學
經營管理碩士學程(EMBA)
97
In this study, uses a market-trailing communication product development company in Taiwan as an example. During the Internet bubble period (around year 2000), explore the telecommunication product development team required various key core competence, complementary assets, and access to the construction of products. And to study such market-trailing competitor in global industry, how the operation of the company’s polyhedron strategy impacts revenue and market share, such as copying and other means to absorb the advanced core competence of leading products; the correct product positioning; and selection of suitable entering point in the global communications market place.

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31

Hong, Ruei-shiue, and 洪瑞雪. "An Action Research on Enhancing Number Concept and Operation Competency of Underachieved Children." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/26231003649539494701.

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碩士
高雄師範大學
教育研究所
98
An Action Research on Enhancing Number Concept and Operation Competency of Underachieved Children Abstract This research aims to :（1）analyze the mathematics problems of 4 underachieved children in the "number concept" and "the number of operations".（2）explore the number concept and operation ability of the teaching strategies and the difficulties encountered in the implementation of programs.（3）discuss the students’ change and growth.（4）reflect the teacher’s professional growth. To achieve above purposes, action research was adopted. The enhancing number concept and operation competency program takes 20 periods. There are 4 students participate in this study and the data collected include observation, reflect journals, interviews, worksheets, and checklists. The conclusions were summarized as follows: I. Four underachieved children have learning difficulties in "number concept" and " number of operation" II. The teaching strategies and difficulties in the process of conducting the program. 1. Picture books integrated in mathematics teaching strategy is feasible. （1）Picture books integrated in mathematics teaching can improve the "number concept" of four underachieved children. （2）Picture books integrated in mathematics teaching can create effective problem -solving situations in mathematics. （3）Picture books integrated in the problem-solving teaching can raise levels of problem solving strategies. （4）Picture books integrated the problem-solving teaching can improve student-teacher interaction. 2. The difficulties of conducting the program and teaching strategies （1）In the process of implementing the program, the researcher is eager to teach the children with out noticing whether they can absorb （2）Children of low achievement in math feel frustrated and anxious because their family can’t help them with homework after school. （3）Four children are easy to become distracted and unable to concentrate on textbooks for a long time in class, so that paraphrase the math questions in their own words. III. Students’ change and growth. a. A firm grasp of the meaning of numbers from 0 ~ 100 b. The recognition of number concept and decimal counting c. Correctly identification the amount of numbers from 0 ~ 100 d. The understanding of addition and subtraction of numbers from 0 ~20 e. Having the basic ability to calculate numbers from 0 ~ 20 in the form of direct computation f. Enhance the learning of the two-digit addition and subtraction straight significantly g. The understanding of the inter-relationship of numbers and the methods of using addition and subtraction to check the answer h. The improvement of understanding math questions through grasping the calculation beforehand IV. The teacher’s reflection and professional growth during the process of this research 1. The progress of using the evaluation tools to diagnosis students’ number concepts and operation competency, the choice of supplementary teaching materials and the execution of teaching strategies 2. The progress of using the worksheets to improve students’ number concepts and operation competency 3. Learning the effectiveness of encouragement for children to enforce their learning motivation and confidence 4. The promotion of math teaching and evaluation skills through the collaboration with other teachers According to the above conclusions, relative suggestions were provided for the reference of future teaching and researches. Key words：mathematics underachieved children, number concept, operation competency.

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Chu, Yung-Hsiang, and 朱永祥. "Core Competence and Operation Model Research: A Case Study of Hsin Chaio Yang Technology Co., Ltd." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/s4n34m.

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碩士
國立臺灣科技大學
管理研究所
105
The growing popularity of smart phones and wearable devices in recent years haveresultedin mobile commerce, Internet of things, the rapid development of the community , and the geometric multiple growth of the amount of data. The large numberof data storage devices behind cloud-based services isalso followed by increased demand. In addition, an increasing number of companies thatare optimistic about the market have joined the server industry, making the industry more competitive. To survive in ahighly competitive market, small and medium enterprises must continue to performthe dual strategy of differentiated innovation and cost value innovation . The case company in this research is a technology-oriented company whosecore competence is inthe composite production process. This study explores the value that core competencies provide for customers. It also explores how the value elements that a business provides to customers can be defined from the demand side of the Value Elements diagram and addstheseelements to the service and design process. This additionhelps to innovate the business model of thecompany and, consequently, increases the brand value of enterprises.

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33

Weng, Kun-Hu, and 翁昆湖. "Core Competence and Operation Model Research: A Case Study of Sun Air A/C Engineering Co, Ltd." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/4afr2f.

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碩士
國立臺灣科技大學
企業管理系
106
As the advanced development of the various air conditioner machines, such as the multi-split type air conditioner VRV inverter and AMBC chiller units compressor, the market share of central air conditioning has decreased nearly 30%. In the severe environmental condition, including the major change and declining market in Taiwan, the issue of how to survive and thrive through the difficulty has become the desperate urgency and key concern of engineering companies. In such intense competition, the small and medium enterprises have to constantly persist in differentiated innovation in order to upgrade the competitive advantage. By solving customer pain points with high quality and service and by managing the cost value, the company has the capability to compete with horizontal industry. The case study on the business model is an engineering company that focus on high quality of technical and service. The competence of the company are air conditioning design, construction and maintenance. The core value of the thesis is to provide the fine quality, high-speed service and the value innovation to the costumers. The study also investigate the essential element in consumer needs to deal and solve the problems. In addition, add the factor value in design construction and service to recreate and initiate the new business model so as to improve the corporate image.

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34

Caetano, Carla Patrícia dos Santos. "Diagnóstico de competências dos bombeiros portugueses: um estudo aplicado aos operadores de telecomunicações." Master's thesis, 2014. http://hdl.handle.net/10071/9230.

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O debate académico e político sobre as competências tem incidido especialmente sobre profissões e trabalhadores qualificados, abandonando profissões menos qualificadas. Este trabalho visa colmatar este défice, procurando explorar o grau de ajustamento entre as competências que são requeridas para a função de Operador de Telecomunicações dos bombeiros e as competências detidas pelos operadores. Visa igualmente disponibilizar um perfil de competências requeridas no emprego e apoiar assim a decisão e a conceção de formação específica. A pesquisa é de natureza exploratória e descritiva que assenta num inquérito original e entrevistas a interlocutores do setor de bombeiros. Os dados recolhidos indicam que há défices de competências, especialmente de capacidades técnicas relevantes para o exercício da profissão. A evidência empírica aponta ainda para ausência de oferta formativa que compromete o nível de performance. Os resultados desta pesquisa tiveram já implicações práticas no sentido de sensibilizar as entidades formadoras para o défice de formação existente.
Academics and policy makers have devoted large attention to the skills of qualified occupations and skilled people, like graduates, leaving aside unskilled jobs. This research attempts at filling this gap by exploring the match between acquired and required skills of fire-fighters charged with telecommunication services. It tries in addition to display a checklist of skills required by those operators and therefore to support specific training decisions and design. This is an exploratory and descriptive research that uses dedicated dataset and interviews to key actors in the fire-fighting sector. The results achieved so far illustrate the presence of skill mismatch, especially of specific skills that are relevant to perform the assigned tasks. Empirical evidence also suggests the lack of training supply that jeopardise operators performance. The results had already implications in raising the awareness of training providers.

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35

Yang, Weijiang, and 楊偉強. "A Study Of The Relationship Among Knowledge Conversion, Core Competence And Innovation Performance: Operation Feature As Moderating Variable." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/61417425859850498726.

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碩士
義守大學
企業管理學系
100
At present, knowledge management is a popular study issue, and knowledge conversion is an important factor of knowledge management. If every employee can make good use of knowledge conversion for work, he will get valuable information. Employees not only are the assets of the company but also the most important core value. It would be a significant issue that how to make employees use knowledge conversion create to core competence for the company. The company’s scales and operation characteristics are different so that it would be a subtly different effect of knowledge conversion to core competence. In Taiwan, economy relies on conventional and high-tech sindustries, facing with different competitors of the world, Taiwan needs to find some “innovations”ways to outstand in the world. This study focuses on distinguishing knowledge conversion, core competence, operation features and innovation performance between conventional industries and high-tech industries exploring between employees and employers. The study adopted questionnaire survey, which referred to some scales established by domestic and foreign scholars. Finally, it is finish after we used some test. We distributed 550 questionnaires and a total of 397 valid questionnaires, the available rate of 99.4%. The main findings of the empirical research were as follows: Knowledge conversion has a positive significant impact on core competence. Furthermore, core competence has a related positive significant impact on innovation performance. More importantly, core competence yields mediate effect on knowledge conversion and innovation performance. Finally, operation features yields moderator effect on knowledge conversion and core competence. According to the conclusion, the study offers some concrete suggestions to businesses and employees for references, such as choosing a real talent for the company to increase innovation performance, learning new skills or diverse ability to become core competence of company that will be good for innovation values.

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Tsai, Jia-Yu, and 蔡佳育. "A Study on the Relationship between Leadership Competencies Structural Factor and Business Operation Performance." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/53697960110255483952.

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碩士
華梵大學
工業管理學系碩士班
92
Leadership competencies are essential required abilities for a corporate leader. Particularly, the present leaders who are facing severe challenges in the 21th century should have good leadership competencies to make their corporations run forever and earn much profit as possible. Therefore, every level of leaders in the corporation should sustain the responsibilities of leading their colleagues to go for the prospective targets. To complete this mission, leadership competencies are the key media for the success. To investigate the influence of leadership competencies to the business performance, this research targets the general managers of the IPO corporations in Taiwan as the respondents. In our questionnaire, 30 leadership competency factors are adopted and evaluated to different levels of leaders. After the Pincipal Component Analysis (PCA) and the varimax transforming-axes method, the factors are scaled down into N aspects and designate a meaningful name for each aspect. Then, this research takes the EPS, ROA and ROE as performance indicators, and explore the relationship between leadership competencies and the performance indicators. Finally, some results from this research are concluded as: 1.The abilities of “recognition to the environment”, “prospects-building”, “resolute adaptability” etc., are more important to the high-level of leaders; the abilities of “task management”, “task guidance”, “appreciation to person’s capability and authority delgation” etc., are more important to the middle-level of leaders; The abilities of “planning and evaluation”, “upright and honesty impression” etc., are more important to the basic-level of leaders. 2.Only some of the leadership competency aspects and factors are significantly related to and influence the business performance indicators: EPS, ROA and ROE. It reveals that leadership competencies are partially, but not absolutely, related to the business performance.

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37

Kleene, Lara Sophie Jana. "On granting a social license to operate : the added value of integrity-and competence-based trust, project benefits and organizational performance." Master's thesis, 2020. http://hdl.handle.net/10400.14/29641.

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The social license to operate (SLO) was extensively studied in the mining sector and is linked to community acceptance of a company’s operations. This study’s aim is to provide a better understanding of what underlies granting a SLO and to further develop the approach to measure it quantitively. We draw on Moffat and Zhang’s (2014) conceptual model where engagement (contact quality and quantity), procedural justice, and impacts influence SLO through changes in the level of trust in the project owner. Data gathered for a consultancy project in the south of Portugal, close to a mining site, was used to replicate Moffat and Zhang’s (2014) conceptual model and to extend it by: a) differentiating between two dimensions of trust (integrity-based trust and competence-based trust), b) differentiating between positive and negative impacts, and c) adding organizational performance variables. The results replicated the original conceptual model in a different setting. Additionally, they also support the added value of the extensions proposed with the two dimensions of trust having specific mediation effects, positive impacts of a firms mining operations having a greater influence than negative ones and environmental concerns also having a significant mediated effect on SLO. Limitations and suggestions for further research in this context are discussed.
A licença social para operar (do inglês, SLO) foi extensivamente estudada no setor de mineração e está ligada à aceitação pelas comunidades das operações de uma empresa. O objetivo deste estudo é fornecer uma melhor compreensão do que está subjacente à concessão da SLO e desenvolver a abordagem para medir o a SLO de uma forma quantitativa. Fui utilizado o modelo conceptual de Moffat e Zhang (2014) onde o envolvimento (qualidade e quantidade de contatos), justiça processual e impactos influenciam a SLO através de mudanças no nível de confiança no proprietário do projeto. Os dados recolhidos no âmbito de um projeto de consultoria no sul de Portugal, perto de uma mina, foram utilizados para replicar este modelo conceptual de Moffat e Zhang (2014) e para o alargar através: a) da diferenciação de duas dimensões de confiança (confiança baseada na integridade e confiança baseada na competência), b) da diferenciação de impactos positivos e negativos, e c) da adição de variáveis de desempenho organizacional. Os resultados replicaram o modelo conceptual original num contexto diferente. Adicionalmente, os resultados também suportam o valor das extensões propostas com as duas dimensões de confiança tendo efeitos específicos de mediação, impactos positivos de uma empresa de mineração tendo maior influência do que os negativos e preocupações ambientais tendo também um efeito mediado significativo no SLO. Limitações e sugestões para pesquisas adicionais neste contexto são discutidas.

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38

Chang, Shu-Ling, and 張淑玲. "Investigations into the Growth of Elementary School Teacher’s Mathematics Teaching Competence and Reflection under the Operation of Co-Development Group." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/18484497513367907094.

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博士
國立臺灣師範大學
數學系
93
The strategy to promote participant teachers’ professional development of mathematics teaching was through the interactions of the co-development group. The purpose of this study was to explore how and why participant teachers’ mathematics teaching competence and reflection grew as a result of his interactions with the co-development group. In the end, we were finally able to create a mathematical teacher learning model. This is an interpretive study. The co-development group consisted of an investigator and three grade 1 teachers of a public elementary school in Taipei city. This co-operative intervention research lasted for one academic year. There were two reasons for choosing these three teachers as our subjects. The first reason was that these teachers were motivated to learn and taught the same grade in the same school. The second reason was that they had different teaching beliefs, experiences and personalities. The researcher played three roles: participant observer, facilitator and investigator in the process of this study. The group had regular weekly meetings to discuss their teaching. The activities that were adjusted were based on participants’ willingness, needs and collective goals. The main activities engaged in the study were analyzing patterns of students’ solutions and discussing cases of mathematics teaching, individual problems while teaching and literature. The data collected for this study included classroom observations video-taped and audio-taped, group discussions audio-taped, teachers’ worksheets, teachers’ reflective journals, e-mail, documents of group discussions, analyzing patterns of students’ solutions, lesson plans, action research reports, students’ worksheets, the results of students’ tests and research journals. Participant teachers, two intern teachers, students and administrators were interviewed. All video-taped and audio-taped data were transcribed verbatim. The data were analyzed by using Cobb and Whitenack’s (1996) methodological approach which can be used to analyze large sets of qualitative data. The interactions of the group were analyzed quantitatively and qualitatively. The number of interactions and its percentage were calculated and visualized according to the non-equivalent events apparently reflecting the relationship between psychological processes and social processes. The teachers’ mathematics teaching competence and reflection were respectively analyzed according to Franke, Carpenter, Levi, and Fennema’s (2001) ‘Levels of Engagement with Children’s Mathematical Thinking’ and Ward and McCotter’s (2004) ‘Reflection rubric’. Multiple triangulation on the source, method, time and analyst were used to validate the data. Five categories that distinguish the learning types of teachers stemmed from empirical data. Those categories were knowledge type, thinking model of learning to teach, the relationship between knowledge and action, teaching approach and belief about mathematics teaching. Four kinds of teacher’s learning types are distinguished by the categories and the frameworks. Those types are nave type, theoretical type, empirical type and practical type. The ultimate goal of a teacher is to become practical type. Two models were induced from empirical data based on activity theory and cognitive theory of practice. The first model is called the Model of Interactions Between Individual Mathematics Teacher and Co-development Group. Making conflicts of cognition and encouraging experiments are the important mechanisms to facilitate the growth of a teacher. Co-development group facilitates individual teacher’s social reflection and instruction experiment. This is a cycle where an individual teacher produces new knowledge or belief by reflecting on his teaching internally or socially. Then he puts them into practice by reflecting internally or socially. As the cycle continues, his mathematics teaching competence will grow constantly. Relatively, an individual teacher’s knowledge, belief or teaching can also influence other participants in the same way . Thus, participants grow through interacting with each other. The second model is the Mathematical Teacher Learning Model. The mathematics teacher reflects his teaching internally or socially according to his knowledge or belief as a result of forming his teaching goal. His rules of action emerge based on his teaching goal. Concepts-in-action are mainly from his knowledge or belief. He categorizes and selects information about teaching by his concepts-in-action. He infers, from the available and relevant information about teaching, appropriate teaching goals and rules according to theorems-in-action. As his knowledge or belief changes, cognition of teaching practice changes via reflection, and vice versa. Different interactions between knowledge, reflection and action of different learning types result in different growth of mathematics teaching competence. The more knowledge, reflection and action interact, the greater the mathematics teaching competence. As for contributions in theory, we can understand various learning models of different types and the use of different strategies to promote them to grow via the first model. We can understand the mechanisms and the viable ways to facilitate group development via the second model. As for teacher education implications, the models contribute to the plan and implementation of inservice professional development activities for teachers as it is designed to fit participants’ different learning types. As for methodology, a valid tool for analyzing teachers’ interactions is lacking. Therefore, the innovative method of this study can be a valid one.

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Hui-Ya, Yang, and 楊惠雅. "A Relationship Study on the Core Competences for Personnel Staffs and Satisfaction of Personnel’s Operation－Perceived Fairness as Moderator." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/73078653447595251832.

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碩士
國防大學管理學院
資源管理及決策研究所
97
This study investigates the relationship among core competences for military personnel staffs and satisfaction of personnel’s operation, and also analyzes the moderated effect of perceived fairness. First stepe, finds out core competences for military personnel staffs with the focus group interviews method .These dimensions included: profession and ethics, communication and trust, innovation and programming. At the same time, measure the dimensions satisfaction of personnel’s operating into the reliability, responsiveness, assurance, and with reason, such as explore the four dimensions. The second phase of the survey conducted through empirical research. The military unit as a target sample. Totally 93 pair usable questionnaires were analyzed. Three findings were found: 1.core competences for military personnel staffs is positive related to satisfaction of personnel’s operation. 2. The personnel personnel's procedure fairness positive relationship between core competences for military personnel staffs and satisfaction. 3. The personnel personnel's interactions fairness positive relationship between for military personnel staffs and satisfaction. This study discussed research findings both in terms of theoretical development and of practical management implications.

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40

Chia-Ho, Yang, and 楊家和. "The Study on Marketing Operation Types Affects Taiwanese Firms Entering China Market─ the Moderator Effects of Organizational Competence and Host Country Institution." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/28597767109126743463.

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碩士
大葉大學
國際企業管理學系碩士班
91
Owing to the familiar customs、languages and cultures, Mainland market is rather easier to become foreign direct investment market for Taiwanese firms. When China opened up its market at first, Taiwanese firms use several ways to enter Mainland market to invest. China has loosened its restrictions little by little, therefore Taiwanese firms not only can set wholly owned subsidiary, but sell limited products domestically. What entry strategy will be chosen is the main topic of the research. The research takes small businesses investigate the factors affecting entry modes. The research hopes to understand the effects of marketing operation types、organizational competence and host country institution on entry modes through questionnaire.

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41

Li, Ping-I., and 李秉懿. "Developing a core competency model for operation staff in chain food and beverage industry – an example of low-price branding business in W company." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/8y655d.

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碩士
國立臺灣科技大學
企業管理系
102
The research uses expert panel method proposed by Spencer and Spencer (1993) to develop a core competency model for operation staff in a company of chain food and beverage industry. Firstly, the expert panel method was simplified from two steps to one step, and the expert panel method and behavior event interviewing were conducted together. Subsequently, supervisors in this company were invited to rank the importance of each competency as well as the difficulty of each behavior event. The results of the rankings were finally integrated to constitute a competency model with 7 levels of behavior anchors in each competency. Specifically, the core competencies for operation staff in this company can be divided into four clusters in this research, which contains self-control power, team power, service power, and execution power. The cluster of self-control power includes initiative, integrity, positive thinking, and learning and development. The cluster of team power includes teamwork and communication. Service power cluster includes only customer service competency. The cluster of execution power includes problem-solving capability, change and innovation. The theoretical and practical implications of the results were discussed at the end.

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42

Hong, Tan Sin, and 陳新宏. "The study of the relationship between the competence of administrative digitization and the operation of informative management system based on Pay-Fong Independent Middle School in Malaysia." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/10262861279810203143.

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碩士
國立彰化師範大學
教育研究所
104
The main purpose of this study was to explore the relationship between the competence of administrative digitization and the operation of informative management system based on Pay-Fong Independent Middle School in Malaysia. Were used to survey selected 121 teacher, administration staff and staff from Pay-Fong Independent Middle School in Malaysia. The statistical methods used to analyzed the data were descriptive statistic and Pearson’s product-moment correlation. The conclusions of the study were summarized as follows: 1. Pay-Fong Independent Middle School teacher’s for each of the current situation for administrative digitization, competence of administrative digitization and operation of informative management system was higher than average level. 2. There is a difference in the competence of administrative digitization among teachers of different sex, The average number of male teachers is higher than that of female teachers. And in the operation of the information management system, the average number of male and female teachers is the same. 3. There is a difference in the competence of administrative digitization and the operation of the information management system among teachers of different age, On the whole, the average number of teachers with 41-50 years old was the highest. 4. There is a difference in the competence of administrative digitization among teachers of different seniority, Overall in 5 years (including 5 years) the highest average score of Teachers. And there are differences in the operation of the information management system, On the whole with the years 16-20 years' average highest. 5. There is a difference in the competence of administrative digitization among teachers of different education, On the whole, the average score of college teachers is the highest. And there are differences in the operation of the information management system, On the whole, the average number of teachers with high school education is the highest. 6. There is a difference in the competence of administrative digitization and the operation of the information management system among teachers of different Position, On the whole, the highest number of administrative personnel. 7. There was a significant positive correlation between competence of administrative digitization and the operation of informative management system. Finally, based on the results, suggestions for educational administration agencies, Chinese Independent Middle School it department, Dong Zong it department and future studies were proposed.

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MARTIŠ, Jiří. "Oprávněný hospodářský subjekt a jeho aplikace v členském státě." Master's thesis, 2008. http://www.nusl.cz/ntk/nusl-48992.

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In the diploma work is described single suit of the AEO certification, benefits of this certification and cliffs, which request harmony with European unionś legislative and with particular member statetes of the European union. Further the AEO certificate of the concrete business subjects is able to bring improvement of the reputation and surely helps to reservation so often allude safeness of the trading. Further to the improvement of the reputation is necessary add adequate presentation this kind of the certificate in the face of the public.

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Hurst, Barbara Simone. "Glaubens- und Kompetenzentwicklung durch Mentoring : eine empirisch-qualitative Arbeit am Beispiel des Missions Discipleship Trainings von Operation Mobilisation, Deutschland." Diss., 2016. http://hdl.handle.net/10500/22054.

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Text in German; abstract in German and English
In dieser Studie werden die Auswirkungen von Mentoring zur Förderung von Glaube und Kompetenzen innerhalb des einjährigen Jüngerschaftsprogrammes „Missions Discipleship Training“ von OM Deutschland untersucht. Zum einen wird erforscht, mit welchen Erwartungen die Teilnehmenden zum MDT kommen, zum anderen ihre Wahrnehmung der Mentoringtreffen, deren Inhalte und die Auswirkungen auf die Entwicklung von Glaube und Kompetenzen. Anhand des empirisch-theologischen Praxiszyklus wird sowohl die Planung und Durchführung sowie die Ergebnisse der qualitativen Interviews dargestellt, die mit sieben ehemaligen Teilnehmenden des MDTs geführt wurden. Als Ergebnis des mehrmaligen Kodierens unter Anwendung der „Grounded Theory“ lassen sich fünf Typologien von Teilnehmenden herausarbeiten. Auf der Grundlage der Forschungsergebnisse wurden Praxiskonsequenzen für Mentoring erarbeitet. Die Studie will einen Beitrag zur besseren Umsetzung von Mentoring zur Förderung von Glaube und Kompetenzen in einjährigen Jüngerschaftsprogrammen leisten.
This research project examines the impact of mentoring in a one year discipleship programme, Missions Discipleship Training (MDT) from OM Germany. First, it looks at the expectations of participants at the outset of the programme. Secondly, it explores how participants evaluate mentoring sessions, specifically the content of the sessions and the impact on the development of the faith and competence of participants. Consistent with the empirical-theological praxis cycle the planning, implementation and results of the qualitative interviews of seven former MDT participants are included. A „Grounded Theory“ methodology is employed, resulting in the creation of multiple codes and the classification of the interviewees into five categories. A best practice approach to mentoring is developed based on these research results. This project aims to improve the implementation of mentoring in one year discipleship programs, so that through mentoring participants are encouraged to grow in both faith and competence.
Philosophy, Practical and Systematic Theology
M. Th. (Practical Theology)

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Dissertations / Theses on the topic 'Operator competence'

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