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Journal articles on the topic 'Online services'

To see the other types of publications on this topic, follow the link: Online services.

Author: Grafiati

Published: 4 June 2021

Last updated: 28 July 2024

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1

Akkucuk, Ulas, and Behcet Teuman. "Assessing service quality in online banking services." Problems and Perspectives in Management 14, no. 2 (June 6, 2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.

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Service quality and the effective measurement of service quality on the Internet have been drawing much attention lately with the increasing use of the World Wide Web. Researchers and managers focus on the construction of scales to measure electronic service quality, which assess customer satisfaction and loyalty as an ultimate goal. E-S-Qual is the most recently developed and popular e-service quality measurement technique on which there are quite a number of research studies. In this study, existing literature on service quality scales and the E-S-Qual scale is reviewed. A modified scale is also proposed suitable for the online banking sector

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2

Gottlieb, Allan. "Online Services." Infection Control and Hospital Epidemiology 17, no. 12 (December 1996): 770. http://dx.doi.org/10.2307/30141163.

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3

Gottlieb, Allan. "Online Services." Infection Control and Hospital Epidemiology 17, no. 12 (December 1996): 770. http://dx.doi.org/10.1086/647229.

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4

Gottlieb, Allan. "Online Services." Infection Control & Hospital Epidemiology 17, no. 12 (December 1996): 770. http://dx.doi.org/10.1017/s0195941700003362.

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5

R. Melba Kani, R. Melba Kani, and Dr A. Merlin Thanga Joy. "Security Issues in Online Banking Services." Indian Journal of Applied Research 4, no. 3 (October 1, 2011): 100–101. http://dx.doi.org/10.15373/2249555x/mar2014/182.

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6

Mehkarker, Ms Nikita. "Online Marketing Services." International Journal for Research in Applied Science and Engineering Technology V, no. III (March 25, 2017): 556–60. http://dx.doi.org/10.22214/ijraset.2017.3103.

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7

Leach-Murray, Susan. "TECH SERVICES ONLINE." Technical Services Quarterly 38, no. 4 (October 2, 2021): 449–50. http://dx.doi.org/10.1080/07317131.2021.1973807.

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8

Fultz, Tamara. "TECH SERVICES ONLINE." Technical Services Quarterly 39, no. 1 (January 2, 2022): 83–84. http://dx.doi.org/10.1080/07317131.2021.2011127.

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9

Bodenheimer, Lisa. "Tech Services Online." Technical Services Quarterly 37, no. 3 (July 2, 2020): 336–37. http://dx.doi.org/10.1080/07317131.2020.1768710.

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10

Fowler, Dennis. "NetNews: Online services." netWorker 3, no. 1 (March 1999): 5–8. http://dx.doi.org/10.1145/294626.294631.

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Bodenheimer, Lisa. "Tech Services Online." Technical Services Quarterly 40, no. 2 (April 3, 2023): 114–15. http://dx.doi.org/10.1080/07317131.2023.2187116.

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12

Slavin, Laura C. "Library Services Online: Introducing Library Services for Online MBA Classes." Journal of Library & Information Services in Distance Learning 9, no. 3 (July 3, 2015): 221–29. http://dx.doi.org/10.1080/1533290x.2015.1023879.

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13

Kretovics, Mark. "Commuter Students, Online Services, and Online Communities." New Directions for Student Services 2015, no. 150 (June 2015): 69–78. http://dx.doi.org/10.1002/ss.20128.

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14

Dorasamy, Magiswary, Maran Marimuthu, Murali Raman, and Maniam Kaliannan. "E-Government Services Online." International Journal of Electronic Government Research 6, no. 4 (October 2010): 12–24. http://dx.doi.org/10.4018/jegr.2010100102.

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E-filing is a new service launched in the year 2005 by the Malaysian Inland Revenue Board. This is in line with the government’s vision to leverage on the Internet technology in extending its services to the citizens and to further embrace the cutting-edge technology of the information age. Via this system, the citizens or taxpayers are able to complete an electronic application form and the necessary payment details with a few keystrokes; therefore completing their revenue declaration within minutes. The purpose of the e-filing service is to encourage every taxpayer to submit their income tax returns through an online system, thus reducing the manual paper-based submission method. This paper examines taxpayers’ intention to use the e-filing system in Malaysia. This paper analyses the factors that contribute towards adoption of such system in Malaysia based on three models: the Technology Acceptance Model (TAM), Diffusion of Innovation (DOI), and Technology Readiness Index (TRI). The authors’ findings suggest that taxpayers have intentions to use the e-filing systems as they perceive that tax submission method via the internet is more convenient and that perceived readiness towards using this technology is paramount to their belief for using e-filing systems.

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15

Bickers, Rex G. "Online Medical Information Services." Primary Care: Clinics in Office Practice 12, no. 3 (September 1985): 459–82. http://dx.doi.org/10.1016/s0095-4543(21)00325-0.

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16

Collinge, Brian. "New consumer online services." Electronic Library 13, no. 2 (February 1995): 116–26. http://dx.doi.org/10.1108/eb045351.

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17

Frankova, Helena. "Inspecting online GP services." Practice Management 29, no. 8 (September 2, 2019): 12–17. http://dx.doi.org/10.12968/prma.2019.29.8.12.

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18

Forrest, Vicki. "Invoices for online services." Online Review 12, no. 6 (June 1988): 351–59. http://dx.doi.org/10.1108/eb024291.

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19

Ryan, Frank. "Evaluating online information services." Business Information Review 27, no. 2 (June 2010): 104–11. http://dx.doi.org/10.1177/0266382110366775.

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20

Rice, Penny J. "Adult Student Services Online." New Directions for Student Services 2003, no. 102 (2003): 53–58. http://dx.doi.org/10.1002/ss.89.

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21

Rogier, Véronique. "EPO online services: Online filing and Online Fee Payment update." World Patent Information 29, no. 4 (December 2007): 369–70. http://dx.doi.org/10.1016/j.wpi.2007.06.001.

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22

Pomerantz, Jeffrey. "Virtual reference services: Evaluation of online reference services." Bulletin of the American Society for Information Science and Technology 34, no. 2 (September 17, 2008): 15–19. http://dx.doi.org/10.1002/bult.2008.1720340206.

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23

WANG, Huai-Min, Pei-Chang SHI, Bo DING, Gang YIN, and Dian-Xi SHI. "Online Evolution of Software Services." Chinese Journal of Computers 34, no. 2 (May 19, 2011): 318–28. http://dx.doi.org/10.3724/sp.j.1016.2011.00318.

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24

Doherty, Dana, and Kevin Curran. "Chatbots for online banking services." Web Intelligence 17, no. 4 (December 2, 2019): 327–42. http://dx.doi.org/10.3233/web-190422.

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25

King, Karland, Clemens Bechter, and Siriluck Rotchanakitumnuai. "Veterinarians’ Perceptions of Online Services." Research in Economics and Management 3, no. 3 (June 8, 2018): 174. http://dx.doi.org/10.22158/rem.v3n3p174.

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<p><em>The purpose of the study is to evaluate the perceived usefulness of online materials from a veterinarian’s perspective. The authors used an online questionnaire that was posted on the homepage of a Veterinarian News site. Questions were based on previous publications and added contemporary services such as remote pet monitoring by means of wearable electronic devices. According to our study, the perceived usefulness of online services can be condensed into four major dimensions: 1</em><em>)</em><em> Authoritative Knowledge & Updates; 2</em><em>)</em><em> Practical Online Content delivered by webportals; 3</em><em>)</em><em> Remote Monitoring/Tracking of pets; 4</em><em>)</em><em> Health Coaching. The findings have implications for the cooperation between suppliers and veterinarians. One size does not fit all. Veterinarians want to use digital media for receiving competent personalized advice in order to sell it on to their customers. Suppliers will have to provide unbiased advice to compete for veterinarian’s heart share instead of simple market share.</em></p>

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26

Putri, Utari Meridha, Muryanto Amin, and Warjio Warjio. "Development of Online Transportation Services." International Journal of Research in Business and Social Science (2147-4478) 8, no. 4 (July 3, 2019): 71–78. http://dx.doi.org/10.20525/ijrbs.v8i4.286.

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Current technological development has brought changes and development in the of transportation. Online transportation service has become a means of transportation development which able to attract people's interest. The emergence of online transportation service has created a convenient way for people to obtain access to transportation. This paper was written in order to further study the forms of services provided by Grab, an online transportation company, and the benefits the drivers and customers obtain. Through a qualitative approach, the data was obtained from the Grab driver and customer of the application through sample selection technique of accidental sampling. The results obtained indicated that some of the services offered by Grab for the drivers are bonuses and points. As for the customers, Grab offers discount promos and vouchers while still actively using the application. The benefits received by the drivers when joining Grab are a flexible and unbinding working hour as well as new experiences. While for the GrabBike customers, the benefits they receive usually in line with their needs, the price Grab provided are affordable, worth the services received. The convenience offered by GrabBike which is of how easy it is to order only via mobile phone, without having to leave the house, then just wait and then the online motorcycle taxi (ojek) will arrive, this kind of practicality is the reason why users prefer online motorcycle taxi (ojek) service compared to others.

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27

Tsakiri, M. "GPS Processing Using Online Services." Journal of Surveying Engineering 134, no. 4 (November 2008): 115–25. http://dx.doi.org/10.1061/(asce)0733-9453(2008)134:4(115).

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28

Clyde, Laurel A. "Online information services in schools." Electronic Library 6, no. 2 (February 1988): 126–34. http://dx.doi.org/10.1108/eb044797.

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29

Mohamadi, Ahad. "Cloud Computing and Online Services." Kuwait Chapter of Arabian Journal of Business and Management Review 3, no. 4 (December 2013): 67–76. http://dx.doi.org/10.12816/0018162.

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30

Fan, T. S., Z. Y. Guo, W. G. Ye, W. L. Liu, Y. Q. Feng, X. X. Song, G. Huang, et al. "NDOS: nuclear data online services." Annals of Nuclear Energy 31, no. 11 (July 2004): 1275–84. http://dx.doi.org/10.1016/j.anucene.2004.02.004.

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31

Costello, Gerry, and Gerald Gallant. "Training on online information services." TechTrends 38, no. 6 (November 1993): 25–26. http://dx.doi.org/10.1007/bf02763785.

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32

Schaarschmidt, Mario, and Björn Höber. "Digital booking services: comparing online with phone reservation services." Journal of Services Marketing 31, no. 7 (October 9, 2017): 704–19. http://dx.doi.org/10.1108/jsm-04-2016-0145.

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Purpose Many booking services in traditional people-processing service areas such as gastronomy were recently transformed into online reservation services. While advantages for platform providers (i.e. a share of the respective business) and merchants (i.e. increased operational efficiency) seem obvious, it is less known about how customers respond to these new forms of online services. This paper aims to illustrate how booking traditional people-processing services online is different from booking it via phone. Design/methodology/approach This study conceptualized a 2 × 2 experimental survey design by manipulating users’ booking channel (online vs low) and the service complexity of different, less digitized people-processing services (high: dentist vs low: restaurant). After conducting several pretests, the authors surveyed 282 respondents familiar with online booking and reservation. Findings The results show that the booking channel (online reservation vs phone reservation) affects associated perceived booking risk and negatively affects users’ intention to use the reservation service. Additionally, users’ attitudes toward online reservation moderate the influence of booking channel on perceived booking risk. Originality/value To the best of the authors’ knowledge, this is the first research that investigates adoption of online reservation in people-processing services.

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33

Ongena, G., L. A. L. van de Wijngaert, and E. Huizer. "Designing online audiovisual heritage services: an empirical study of two comparable online video services." New Review of Hypermedia and Multimedia 19, no. 1 (March 2013): 61–79. http://dx.doi.org/10.1080/13614568.2013.772662.

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34

Joshi, Dr Bhavesh P., and Ms Ashima Saxena. "A Study on Customer Satisfaction Towards Online Banking Services." International Journal of Trend in Scientific Research and Development Volume-3, Issue-1 (December 31, 2018): 1082–93. http://dx.doi.org/10.31142/ijtsrd20188.

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35

Chernish, William N. "Travel and hospitality online: A guide to online services." International Journal of Hospitality Management 16, no. 3 (September 1997): 320–21. http://dx.doi.org/10.1016/s0278-4319(97)89041-x.

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36

Zhao, Leilei, Weiwei Wu, and Minghui Jiang. "Human Services or Non-Human Services? How Online Retailers Make Service Decisions." Journal of Theoretical and Applied Electronic Commerce Research 17, no. 4 (December 7, 2022): 1791–811. http://dx.doi.org/10.3390/jtaer17040090.

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With the development of Internet technology, online shopping has become increasingly popular. Owing to the improvement of living standards, the quality of e-service has become one of the important criteria for online shopping, with online shopping consultation being one of the key services. At the same time, the emergence of new technologies such as Artificial Intelligent (AI) has allowed online retailers to increase the availability of non-human online shopping consultation services. Therefore, this paper investigates the service decision problem between human and non-human online shopping consultation services for online retailers in the online duopoly market. By constructing a Hotelling improvement model and applying it in a new way, considering consumer preferences for human services, this paper explores the impact of the optimal service level of human online shopping consultation services and consumers’ sensitivity to the service level of human services on online retailers’ pricing, service decisions, etc. Our research results show that consumers’ sensitivity to the service level of human online shopping consultation services has an impact on the demand and profit of online retailers. In addition, human online shopping consultation services are not always beneficial to the profitability. Furthermore, when two online retailers compete, the utility of the non-human online retailer’s service to consumers can influence the service decisions of the other online retailer.

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37

Iqbal, Zafar, and Rohit Verma. "Competing Online: Studying Consumer Choice Drivers for Online Financial Services." Journal of Internet Commerce 5, no. 1 (July 13, 2006): 45–67. http://dx.doi.org/10.1300/j179v05n01_03.

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38

Et. al., Abu Shahim, M. R,. "Online Counselling Services: University Students’ Perception." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 4 (April 11, 2021): 1173–81. http://dx.doi.org/10.17762/turcomat.v12i4.630.

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Online counselling is no longer something new. It offers faster, safer and more practical in getting counselling services. This study aims to examine the perceptions of university students toward online counselling services which include aspects of attitude, knowledge and readiness at Universiti Malaysia Terengganu. This quantitative study has a total of 263 respondents from two different studies; social sciences and technology sciences. The Perceptions Toward Online Counseling Questionnaire is used as the instrument. The collected data were analysed using quantitative method. The data obtained were analysed with the help of Statistical Package for Social Science (SPSS) 23.0 for Windows. t-test analysis was used to analyse the data. The results showed that there was no significant difference in perceptions of attitude and readiness toward online counselling services based on the field of study. However, there is a significant difference in the perception of knowledge toward online counselling services based on the field of study. Therefore, the implications and recommendations for future research also discussed.

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39

Wang Ying, and Zhang kuanhai. "Ontologies for C2C Online Payment Services." INTERNATIONAL JOURNAL ON Advances in Information Sciences and Service Sciences 4, no. 20 (November 30, 2012): 386–94. http://dx.doi.org/10.4156/aiss.vol4.issue20.46.

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40

Kesselman, Martin. "Accessing European Sci-Tech Online Services." Issues in Science and Technology Librarianship, no. 3 (August 15, 1992): 676–857. http://dx.doi.org/10.29173/istl1977.

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41

Saastamoinen, Jani. "Competition in Online Comparison Shopping Services." International Journal of Online Marketing 1, no. 3 (July 2011): 1–16. http://dx.doi.org/10.4018/ijom.2011070101.

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Retail markets in online comparison shopping websites are extremely competitive, yet firms voluntarily list in these services. The objective of this paper is to study competition and seller profitability in comparison shopping markets. In the proposed model, two profit-maximizing sellers sell a homogeneous good to Bayesian risk-neutral buyers. Buyers use a reputation system to update their beliefs about the sellers and purchase from the seller that maximizes the buyer’s expected surplus. The model shows that a seller’s profit depends on the distribution of buyer beliefs. A good reputation increases a seller’s profits. Empirical testing is carried out using data from Pricegrabber, a popular comparison shopping website. The evidence indicates that a good reputation may support price premiums as the model suggests.

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42

Singh, Surabhi. "Digital Marketing in Online Education Services." International Journal of Online Marketing 7, no. 3 (July 2017): 20–29. http://dx.doi.org/10.4018/ijom.2017070102.

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Digital activities are compulsorily required to include when online education services are concerned. The digital marketing strategy need to be defined if customer satisfaction has to be maintained. Digital activities are an increasingly important part of any marketing and sales strategy. The strong inclination of digital platforms for delivering courses online cannot be denied. The organization has to be focused on simple act of providing digital course and innovative strategies through which they interact with students and create learning environment. The marketing via digital media is significant for delivery of educational services online. We need to be updated in the area of online education services and for the same digital marketing strategies are critical.

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43

Semenov, N. S. "SOME ISSUES OF ONLINE GAMING SERVICES." Vestnik of the Kyrgyz-Russian Slavic University 21, no. 7 (2021): 116–23. http://dx.doi.org/10.36979/1694-500x-2021-21-7-116-123.

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44

Papa, Marco, and Marina Avgeri. "Online Services Delivered by NTO Portals." International Journal of Information Systems in the Service Sector 1, no. 3 (July 2009): 65–82. http://dx.doi.org/10.4018/jisss.2009070105.

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45

Bala, Ram. "Pricing online subscription services under competition." Journal of Revenue and Pricing Management 11, no. 3 (April 27, 2012): 258–73. http://dx.doi.org/10.1057/rpm.2012.14.

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46

Boulanger, Mary. "Online Services at the Reference Desk." Reference Librarian 6, no. 15 (September 17, 1987): 269–77. http://dx.doi.org/10.1300/j120v06n15_26.

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47

Mavri, Maria, and George Ioannou. "Consumers' perspectives on online banking services." International Journal of Consumer Studies 30, no. 6 (November 2006): 552–60. http://dx.doi.org/10.1111/j.1470-6431.2006.00541.x.

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48

Garrison, Bruce. "Online Services, Internet in 1995 Newsrooms." Newspaper Research Journal 18, no. 3-4 (June 1997): 79–93. http://dx.doi.org/10.1177/073953299701800306.

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49

Young, Brian K. "Enhanced SEG Online expands member services." Leading Edge 29, no. 11 (November 2010): 1324–25. http://dx.doi.org/10.1190/tle29111324.1.

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50

Arnþórsson, Haukur. "The Icelandic states online web services." Icelandic Review of Politics & Administration 4, no. 1 (June 15, 2008): 33. http://dx.doi.org/10.13177/irpa.a.2008.4.1.2.

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