Academic literature on the topic 'Online services'

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Journal articles on the topic "Online services"

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Akkucuk, Ulas, and Behcet Teuman. "Assessing service quality in online banking services." Problems and Perspectives in Management 14, no. 2 (June 6, 2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.

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Service quality and the effective measurement of service quality on the Internet have been drawing much attention lately with the increasing use of the World Wide Web. Researchers and managers focus on the construction of scales to measure electronic service quality, which assess customer satisfaction and loyalty as an ultimate goal. E-S-Qual is the most recently developed and popular e-service quality measurement technique on which there are quite a number of research studies. In this study, existing literature on service quality scales and the E-S-Qual scale is reviewed. A modified scale is also proposed suitable for the online banking sector
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Gottlieb, Allan. "Online Services." Infection Control and Hospital Epidemiology 17, no. 12 (December 1996): 770. http://dx.doi.org/10.2307/30141163.

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Gottlieb, Allan. "Online Services." Infection Control and Hospital Epidemiology 17, no. 12 (December 1996): 770. http://dx.doi.org/10.1086/647229.

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Gottlieb, Allan. "Online Services." Infection Control & Hospital Epidemiology 17, no. 12 (December 1996): 770. http://dx.doi.org/10.1017/s0195941700003362.

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R. Melba Kani, R. Melba Kani, and Dr A. Merlin Thanga Joy. "Security Issues in Online Banking Services." Indian Journal of Applied Research 4, no. 3 (October 1, 2011): 100–101. http://dx.doi.org/10.15373/2249555x/mar2014/182.

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Mehkarker, Ms Nikita. "Online Marketing Services." International Journal for Research in Applied Science and Engineering Technology V, no. III (March 25, 2017): 556–60. http://dx.doi.org/10.22214/ijraset.2017.3103.

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Leach-Murray, Susan. "TECH SERVICES ONLINE." Technical Services Quarterly 38, no. 4 (October 2, 2021): 449–50. http://dx.doi.org/10.1080/07317131.2021.1973807.

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Fultz, Tamara. "TECH SERVICES ONLINE." Technical Services Quarterly 39, no. 1 (January 2, 2022): 83–84. http://dx.doi.org/10.1080/07317131.2021.2011127.

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Bodenheimer, Lisa. "Tech Services Online." Technical Services Quarterly 37, no. 3 (July 2, 2020): 336–37. http://dx.doi.org/10.1080/07317131.2020.1768710.

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Fowler, Dennis. "NetNews: Online services." netWorker 3, no. 1 (March 1999): 5–8. http://dx.doi.org/10.1145/294626.294631.

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Dissertations / Theses on the topic "Online services"

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Kenova, Vasya, and Patrik Jonasson. "Quality Online Banking Services." Thesis, Jönköping University, JIBS, EMM (Entrepreneurship, Marketing, Management), 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-480.

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Using an already developed model for measuring the quality of online services, the authors of this thesis have developed and later on modified a theoretical model (instrument) for measuring the quality of online banking services in particular. Using quantitative research method including the design and distribution of a questionnaire, empirical data was collected on which statistical analysis has been performed. As a result of the conducted analysis, the initial theoretical model has been modified, so that the final version of the model (instrument) for measuring quality of online banking services includes four quality dimensions (Service Performance, Website Characteristics, Communication and Efficiency) with total of 17 items (questions). Furthermore, based on the modified theoretical model, customer satisfaction with different aspects of the online banking services has been evaluated. Based on the results of the Analysis of the Empirical Data, managerial recommendations are given. Suggestions for further research on quality of online banking services are also offered.

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Rindebäck, Christer. "Designing and Maintaining Trustworthy Online Services." Licentiate thesis, Karlskrona : Blekinge Institute of Technology, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-00377.

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Trust and trustworthiness are two notions that have been discussed extensively in the computer science community, e.g. trust in online banking services.We argue for a broad view on trust, namely trustworthy behavior of online services. We propose solutions enabling online service developers to reason about, and deal with issues of trustworthy online services, from concerns to actual implementations, and assessments. The view on trust in this thesis involves viewpoints on what stakeholders can have trust in, and the need to exhibit and suggest trustworthiness in online services. Trustworthiness and other relevant theories are also discussed. Three main results supporting design and maintenance of trustworthy online services will be introduced. First, a trust framework in the context of online services is introduced, specifying a number of concepts that enhances and clarifies how trust can be addressed. The framework enables an informed analysis, implementation, and assessment of solutions to trust issues based on identified trust concerns. Secondly we present how the concepts of the framework can be interconnected. The concepts enables us to reason about stakeholders trust concerns in relation to deployable solutions called trust mechanisms that are implemented in order to exhibit proper signs suggesting trustworthiness. These signs, we argue, serve as input for stakeholders trust assessment. The interconnected framework opens up for a discussion on how deployed solutions in an online service correspond to certain stakeholders trust concerns. Finally a tool for online service designers is presented, the trust management life cycle. This is an approach enabling an informed design practice that emphasizes on a trustworthy design of online services. The use of the cycle is illustrated by the use of a deployed online service.
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Rindebäck, Christer. "Designing and maintaining trustworthy online services /." Karlskrona : Department of Interaction and System Design, School of Engineering, Blekinge Institute of Technology, 2007. http://www.bth.se/fou/forskinfo.nsf/allfirst2/43fa0dcb3c664e84c125738c00484333?OpenDocument.

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Bai, Wei. "Automated certification of online auction services." Thesis, University of Liverpool, 2016. http://livrepository.liverpool.ac.uk/3003726/.

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Auction mechanisms are viewed as an efficient approach for resource allocation and different types of auctions have been designed to allocate spectrum, determine positions for advertisements on web pages, and sell products on the Internet, among others. Online auctions can be implemented as an intermediary for both sellers and buyers in agent-mediated e-commerce systems. This raises two concerns. Firstly, the automation of online auction trading requires buyer agents to understand the auction protocol and have the ability to communicate with the seller agents (i.e., the auctioneer). Secondly, buyer agents need to automatically check desirable properties that are central to their decision making. To address both concerns, we have proposed a certification framework to enable software agents automatically verify some desirable properties of a specific auction through a formally designed communication protocol, and then make decisions according to the result of the communication. Furthermore, we have extended the communication mechanism to the area of Semantic Web Service composition and have explored the verification of combinatorial auction mechanisms. To demonstrate our approach, we have modelled online auctions as web services and have applied the technique of Semantic Web Service to represent auction protocols. Then we rely on computer-aided verification techniques to construct and check formal proofs of desirable properties for specific auctions. Finally, dialogue games are proposed to enable decision making and service compositions for software agents.
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Martins, Carolina Iglésias. "Exploring digital music online : user acceptance and adoption of online music services." Master's thesis, Instituto Superior de Economia e Gestão, 2013. http://hdl.handle.net/10400.5/5910.

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Mestrado em Ciências Empresariais
Online digital music has changed dramatically since the emergence of Napster (in 1999), as a file-sharing system, and the establishment of electronic commerce. The transformation of the music industry value chain enabled Online Music Services (OMS) to serve as reintermediaries in the way the music product is delivered to consumers. However, a need to understand OMS user-end behavior has been recognized and suggested by academic authors. To explore this aspect, we extended the UTAUT2 framework (an IT/IS User Acceptance Model) to study OMS through individual Behavioral Intention and Use. UTAUT2 model was applied with the main purposes of validating its applicability in this environment, and identifying additional determinants in OMS acceptance and adoption. A quantitative approach was undertaken and data was collected from a sample of 329 individuals. Partial Least Squares (PLS) path modeling was proposed to assess the relationships within our model. With our findings, we verified the suitability of UTAUT2 constructs on an OMS background, as well as the significance of Ideology of Consumer Rights and File-Sharing Expertise in the formation of Behavioral Intention and Use, respectively. Moreover, File-Sharing Judgment revealed to have a statistically non-significant impact on Behavioral Intention. Several theoretical and practical implications are provided in order to enhance the comprehension of consumer behavior for OMS providers.
A música digital online sofreu alterações profundas desde o aparecimento do Napster (em 1999), como sistema de partilha de ficheiros, e com o desenvolvimento do comércio electrónico. A transformação da cadeia de valor da indústria musical permitiu aos Serviços de Música Online (SMO) desempenharem um papel de “re-intermediação” na forma como o produto pode ser entregue aos consumidores. Contudo, é reconhecida e sugerida por autores académicos a necessidade de compreender o comportamento destes utilizadores. Com o intuito de explorar esta necessidade, estendemos o Modelo de Aceitação Tecnológica UTAUT2, por forma a analisar a Intenção de Comportamento e Uso individual dos SMO. O modelo UTAUT2 foi empregue com os principais objectivos de validar a sua aplicabilidade no contexto musical, com particular incidência nos SMO, e identificar constructos adicionais que levem à sua aceitação e adopção pelos utilizadores. Para este estudo, foi aplicada uma abordagem quantitativa com uma amostra de 329 indivíduos. A utilização de uma análise baseada nos Mínimos Quadrados Parciais (Partial Least Squares – PLS) foi utilizada para avaliar as relações entre os constructos do modelo teórico proposto. Os nossos resultados evidenciam a adequação do UTAUT2 no contexto analisado, assim como a importância da Ideologia dos Direitos do Consumidor e a Perícia da Partilha de Ficheiros na formação da Intenção de Comportamento e no Uso, respectivamente. Adicionalmente, o Julgamento sobre a Partilha de Ficheiros revelou não ser estatisticamente significativo no nosso modelo. Várias implicações teóricas e práticas são propostas, auxiliando os fornecedores de SMO na compreensão do comportamento dos consumidores.
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Burns, Christine Vanda Law Faculty of Law UNSW. "Online legal services - a revolution that failed?" Awarded by:University of New South Wales. School of Law, 2007. http://handle.unsw.edu.au/1959.4/32468.

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In the late 1990s a number of law firms and other organisations began to market online products which "package" legal knowledge. Unlike spreadsheets, word processing software and email, these products are not designed to provide efficiency improvements. Rather, online legal knowledge products, which package and apply the law, were and are viewed by many as having the potential to make major changes to legal practice. Many used the term &quitrevolution" to describe the anticipated impact. Like any new technology development, many intersecting factors contributed to their development. In many ways they built on existing uses of technology in legal practice. The various information technology paradigms which underpin them - text retrieval, expert systems/artificial intelligence, document automation, computer aided instruction (CAI) and hypertext - were already a part of the "computerisation of law". What is new about online legal knowledge products is that as well as using technology paradigms such as expert systems or document automation to package and apply the law, they are developed using browser-based technologies. In this way they leverage the comparative ease of development and distribution capabilities of the Internet (and/or intranets). There has been particular interest in the impact of online legal knowledge products on the legal services provided to large commercial organisations. With the increasing burden of corporate compliance, expanding role of the in-house lawyer and pressure to curb costs, online legal knowledge products should flourish in commercial organisations and many have been adamant that they will. However, there is no convincing evidence that anything like a "revolution" has taken place. Success stories are few and far between. Surprisingly few have asked whether this "revolution" has failed, or seriously analysed whether it lies ahead. If it does lie ahead, what factors, if any, need to taken into account in order for it to take place? If there is to be no revolution, what value should be placed on online legal knowledge products? In this dissertation I use the findings of my own empirical work, supported by a literature survey, to demonstrate that the impact of online legal knowledge products has been modest. I argue that in order to build successful online legal knowledge products it is necessary to appreciate that a complex system of interacting factors underpins their development and use,and address those factors. I propose a schematic representation of the relationships involved in producing an online legal knowledge product and use the findings of some empirical work, together with a review the literature in related fields, to identify the factors relevant to the various components of this framework. While there are many interacting factors at play, four sets of considerations emerge from my research as particularly important: integrating different technology paradigms, knowledge acquisition, usability, and implementation. As a practical matter, the implication of these findings is that some online legal knowledge products are more likely to be successful than others, and that there are other technology applications that may represent a better investment of the limited in-house technology budget than many online legal knowledge products. I also argue that while most of the challenges involved in integrating different technology paradigms, improving usability, and effective implementation can be addressed with varying levels of effort, the problem of the knowledge acquisition bottleneck is intractable. New approaches to knowledge acquisition are required to overcome the knowledge acquisition bottleneck. I identify some potential approaches that emerge from my research: automation, collaboration and coalition, phasing and simple solutions.
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Valancius, Vytautas. "Wide-area route control for online services." Diss., Georgia Institute of Technology, 2012. http://hdl.handle.net/1853/43623.

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Accelerated by on-demand computing, the number and diversity of the Internet services is increasing. Such online services often have unique requirements for the underlying wide-area network: For instance, online gaming service might benefit from low delay and jitter paths to client, while online data backup service might benefit from cheaper paths. Unfortunately, today's Internet does not accommodate fine-grained, service-specific wide-area route control. In this dissertation, I achieve the following goals: 1) improve the access to the routes, 2) quantify the benefits of fine-grained route control, and 3) evaluate the efficiency of current payment schemes for the wide-area routes. * Improving access to wide-area route control. Online services face significant technological and procedural hurdles in accessing the routes: Each service in need to control the Internet routes, has to obtain own equipment, Internet numbered resources, and establish contracts with upstream ISPs. In this dissertation, I propose and describe implementation and deployment of a secure and scalable system which provides on-demand access to the Internet routes. In setting such as cloud data center, the system can support multiple online services, providing each service with an illusion of direct connectivity to the neighboring Internet networks, which, for all practical purposes, allows services to participate fully in the Internet routing. * Quantifying the benefits of fine-grained route control. Even if online services are presented with wide-area route choice, it is not clear how much tangible benefit such choice provides. Most modern Online Service Providers (OSP) rely primarily on the content routing to improve network performance between the clients and the replicas. In this dissertation, I quantify the potential benefit the OSPs can gain if they perform a joint network and content routing. Among other findings, I find that by performing joint content and network routing, OSPs can achieve 22% larger latency reduction than can be obtained by content routing alone. * Modeling and evaluating the efficiency of the current payment schemes for wide-area routes. Finally, increasing diversity and sophistication of the online services participating in the Internet routing poses a challenge to payment models used in today's Internet. Service providers today charge business customers a blended rate: a single, "average" price for unit of bandwidth, without regard to cost or value of individual customer's flows. In my dissertation, I set to understand how efficient this payment model is and if more granular payment model, accounting for the cost and value of different flows could increase the ISP profit and the consumer surplus. I develop an econometric demand and cost model and map three real-world ISP data sets to it. I find that ISPs can indeed improve the economic efficiency with just a few pricing tiers.
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Rajagopal, Anand 1979. "A knowledge services roadmay for online learning." Thesis, Massachusetts Institute of Technology, 2005. http://hdl.handle.net/1721.1/30200.

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Thesis (S.M.)--Massachusetts Institute of Technology, Dept. of Civil and Environmental Engineering; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division, Technology and Policy Program, 2005.
Includes bibliographical references (p. 76-78).
In today's society, there is a need for organizations to have a robust knowledge infrastructure in place, so that they can create or acquire knowledge; store knowledge; disseminate knowledge, and protect and manage their knowledge assets. However, with advances in the publishing media, our ability to generate information has far exceeded our abilities to find, review and understand it, thus leading to "Information Overload". Information overload refers to the inability to extract needed knowledge from existing information due to the volume of information, or lack of understanding of information and its whereabouts, or efficient ways to locate relevant information. These issues could be addressed by having efficient Knowledge Management Systems/Knowledge Services, so that people can create and understand available information, and have services to help them learn effectively and make better decisions. To tackle the new information needs, the use of technologies such as Weblog Services (weblog-enabled knowledge services) offer opportunities for decentralized knowledge creation and dissemination; as such tools put the authors in charge of knowledge creation process without any administration-enforced policies. Learning environments are also typically characterized by challenges such as barriers to use, quality control and relevance issues, or issues of credibility of information. These issues are effectively tackled by weblog services since weblogs are often open source and need no training for authoring. In addition, favorite blogs act as information filters or "bird dogs" and point at useful information. Feedback incorporated in weblog services makes people react and learn "interactively" and also enhances credibility and trust in information.
(cont.) Weblog services can also share published content through the process of Content Syndication, and thus offer an insight into knowledge assets in the timeliest of ways. This thesis report describes certain weblog services implementations carried out at MIT. Results of such implementations have emphasized the applications of such weblog (knowledge) services in knowledge sharing and online learning. However, there are certain issues to be addressed in weblog services such as privacy and intellectual property issues, as well as resolution of organizational tussles in the domain of content syndication standards.
by Anand Rajagopal.
S.M.
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Kincaid, Andrew. "Online betting services : a UK consumer perspective." Thesis, Ulster University, 2014. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.650093.

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This thesis details the macro-level, micro-level and nano-level investigation of factors affecting the acceptance, adoption and diffusion of online betting technologies in the UK market. The research is positioned to explore the usage of these technologies, pertinent drivers and inhibitors, and key factors influencing bettor behaviour. Given the rapid development of key emergent technologies, the current knowledge base is theoretically and contextually deficient in the understanding of how and why these technologies are accepted, adopted and diffuse. Built upon the Social Construction of Technology philosophy, technological and social factors are explored. Consequently, key theoretical components are drawn upon; behavioural intention concepts of Technology Acceptance and Innovation Diffusion. Methodologically, a three-phase, sequential, mixed methods approach is taken. The challenges of researching this hidden population are addressed through sampling and distribution conducted purely online; contributing to the internet research field . Initial quantitative scoping is conducted through an online survey instrument. Qualitative exploration and explanation of emerging themes is conducted though semi-structured email interviews. Operating at the nano-Ievel, a novel e-projectives technique provides further exploration and explanation of salient themes. The e-projectives instrument furthers social sciences research theory as this innovative technique is translated and applied in a digital context. Through confirmation, disconfirmation and extension of knowledge, theoretical and contextual contributions are made to the key areas of; online consumer behaviour, e-commerce and Information Systems. Knowledge is added in the area of consumer behaviour and e-commerce through exploration of online bettor behaviours and the accepted digital delivery of betting services. Online bettors are found to utilise numerous technologies to provide a 'grand solution' with online betting services enhancing the speed, ease and control of betting. Primary drivers identified are; ease of use, ease of contact, reliability and safety. Trust and assurances are primary inhibitors. Operational advantage, Proficiency Development and Service Performance are key influences in online bettor behaviour. Philosophically, SCOT is supported through the identified interplay between social and technological factors. IS theory is advanced with support for the amalgamation of technology acceptance and innovation diffusion theories, and addition of contextual aspects. Finally, a number of practical recommendations are forwarded for key stakeholders.
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Radkevitch, Ulad. "Online reverse auctions for procurement of services /." Rotterdam : Erasmus Research Institute of Management, 2008. http://hdl.handle.net/1765/13497.

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Books on the topic "Online services"

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Ethel, Auster, ed. Managing online reference services. New York: Neal-Schuman Publishers, 1986.

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National Library of Medicine (U.S.). MEDLARS Management Section. Online services reference manual. Bethesda, Md: MEDLARS Management Section, Bibliographic Services Division, National Library of Medicine, U.S. Dept. of Health and Human Services, Public Health Service, National Institutes of Health, 1986.

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National Library of Medicine (U.S.). MEDLARS Management Section. Online services reference manual. Bethesda, MD: MEDLARS Management Section, Bibliographic Services Division, National Library of Medicine, U.S. Dept. of Health and Human Services, Public Health Service, National Institutes of Health, 1988.

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Aslib, ed. UK online search services. 5th ed. London: Aslib, 1991.

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Library, Fairfax County Public. Online information services guidelines. Fairfax, Va: The Library, 1986.

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Hewitt, Michael. The all new official AOL UK tourguide, including version 4.0i. Scottsdale, Ariz: Coriolis, 1999.

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Australian Online Information Conference (3rd 1988 Sydney, N.S.W.). Information online 88. [Canberra?]: Information Science Section, Library Association of Australia, 1988.

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Garczorz, Ingo. Adoption von Online-Banking-Services. Wiesbaden: Deutscher Universitätsverlag, 2004. http://dx.doi.org/10.1007/978-3-322-81178-3.

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Gosudarstvennyĭ komitet Rossiĭskoĭ Federat︠s︡ii po statistike., Commonwealth of Independent States. Statistical Committee., and East View Publications, eds. EastView Information Services online databases. Minneapolis, MN: East View Publications, 2002.

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Krasilovsky, Peter. Online services: International markets, 1996. Wilton, CT: Simba Information Inc., 1996.

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Book chapters on the topic "Online services"

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Wentrup, Robert, H. Richard Nakamura, and Patrik Ström. "Online services." In Globalisation and Services-driven Economic Growth, 55–71. Abingdon, Oxon ; New York, NY : Routledge, 2017.: Routledge, 2016. http://dx.doi.org/10.4324/9781315585055-4.

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Lütters, Holger, Martin Eisend, and Pakize Schuchert-Güler. "Online-Marktforschung als E-Service." In Electronic Services, 613–38. Wiesbaden: Gabler Verlag, 2002. http://dx.doi.org/10.1007/978-3-8349-4418-4_25.

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Chen, Yingying, and Xiaozhe Yao. "CVTron Web: A Versatile Framework for Online Computer Vision Services." In Services – SERVICES 2018, 66–76. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-94472-2_5.

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Kaas, Klaus Peter, Tobias Schneider, and Markus Zuber. "Ansätze einer Online-Beratung für Kapitalanleger." In Electronic Services, 639–68. Wiesbaden: Gabler Verlag, 2002. http://dx.doi.org/10.1007/978-3-8349-4418-4_26.

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Al-Worafi, Yaser. "Community Services." In A Guide to Online Pharmacy Education, 69–72. Boca Raton: CRC Press, 2022. http://dx.doi.org/10.1201/9781003230458-12.

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Giang, Nguyen Thi Phuong, Vo Thi Huynh Han, Danh Thi Ngoc Anh, and Nguyen Binh Phuong Duy. "Factors Affecting the Intention to Buy Online During Covid-19: Electronic Devices in Southern Vietnam." In Services – SERVICES 2021, 18–34. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-96585-3_2.

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Zingales, Alice Cristina Jola. "Online/Offline Sharing Life." In Multidisciplinary Design of Sharing Services, 207–16. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-78099-3_13.

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Horster, Bettina, and Thomas Möller. "Financial Services in Online-Diensten." In Deutscher Multimedia Kongreß ’96, 259–68. Berlin, Heidelberg: Springer Berlin Heidelberg, 1996. http://dx.doi.org/10.1007/978-3-642-93573-2_33.

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Kuppelwieser, Volker G., and Merlin C. Simpson. "Value Creation in Online Services." In Service Value als Werttreiber, 457–65. Wiesbaden: Springer Fachmedien Wiesbaden, 2014. http://dx.doi.org/10.1007/978-3-658-02140-5_20.

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Lambrecht, Anja. "Pricing Services Online, Economics of." In The New Palgrave Dictionary of Economics, 10721–27. London: Palgrave Macmillan UK, 2018. http://dx.doi.org/10.1057/978-1-349-95189-5_2872.

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Conference papers on the topic "Online services"

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Milani, Alfredo, Silvia Suriani, and Stefano Marcugini. "Evolutionary online services." In the 7th international conference. New York, New York, USA: ACM Press, 2005. http://dx.doi.org/10.1145/1089551.1089614.

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Roy, Daniel, and Charles Sizemore. "Online Mentoring Services." In Conference on Nuclear Training and Education: A Biennial International Forum (CONTE 2023). Illinois: American Nuclear Society, 2023. http://dx.doi.org/10.13182/conte23-40390.

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Pinhanez, Claudio. "A Services Theory Approach to Online Service Applications." In IEEE International Conference on Services Computing (SCC 2007). IEEE, 2007. http://dx.doi.org/10.1109/scc.2007.19.

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Dillahunt, Tawanna R., Sylvia Simioni, and Xuecong Xu. "Online Grocery Delivery Services." In CHI '19: CHI Conference on Human Factors in Computing Systems. New York, NY, USA: ACM, 2019. http://dx.doi.org/10.1145/3290605.3300879.

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Albeanu, Grigore, and Florin Popentiu vladicescu. "PERFORMABILITY METRICS FOR ONLINE SERVICES IN EDUCATION." In eLSE 2013. Carol I National Defence University Publishing House, 2013. http://dx.doi.org/10.12753/2066-026x-13-112.

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Performability metrics for online services in education Abstract Online services, in general, and web services as the most used services by current online software developers, are provided by various service-oriented providers. In order to evaluate such services a set of metrics to measure the services performability are required. Performability modelling and evaluation integrates both computer and communication system performance evaluation and system reliability and availability evaluation. Recently, in the context of the increasing security requirements, the systems' dependability should be evaluated [4]. This paper review the existed literature and propose the usage of some aggregated metrics in order to model expressions like "high availability", "high performance", "short response time", "high reliability", "high security", and "high dependability". The models consider soft computing approaches like fuzzy numbers, vague numbers, and intuitionistic fuzzy numbers and operators. The analysis covers architectures like grids [2], clusters [3, and clouds[1] (to mention some references) which are used not only in research and business, but also to provide e-learning services. Keywords: service oriented architectures, performability, reliability, availability, dependability, security, e-Learning Selected references [1] Ghosh R., Performance, Availability and Resiliency Models for IaaS Cloud, IBM Tokyo Research Lab, 2010. [2] Jarvis S., Thomas N., van Moorsel A., Open issues in grid performability, IJ Simulation 5(5), pp. 3-12. [3] Nagaraja K., Gama G., Bianchini R., Martin R.P., Meira W.Jr., Nguyen T.D., Quantifying the Performability of Cluster-Based Services, IEEE Transactions on Parallel and Distributed Systems, 16(5), 2005. [4] Fl. Popentiu-Vladicescu, Software Reliability Engineering Book, 2012.
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Wu, Ling, Guangtai Liang, Shi Kui, and Qianxiang Wang. "CEclipse: An Online IDE for Programing in the Cloud." In 2011 IEEE World Congress on Services (SERVICES). IEEE, 2011. http://dx.doi.org/10.1109/services.2011.74.

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Castaneda, Lorena, Norha M. Villegas, and Hausi A. Muller. "Personalized Web-Tasking Applications: An Online Grocery Shopping Prototype." In 2014 IEEE World Congress on Services (SERVICES). IEEE, 2014. http://dx.doi.org/10.1109/services.2014.15.

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Qi, Zhengwei, Liang Liu, Fuyuan Zhang, Haibing Guan, Hao Wang, and Ying Chen. "FLTL-MC: Online High Level Program Analysis for Web Services." In 2009 IEEE Congress on Services (SERVICES). IEEE, 2009. http://dx.doi.org/10.1109/services-i.2009.61.

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Pechlivanidou, Katerina, Dimitrios Katsaros, and Leandros Tassiulas. "MapReduce-Based Distributed K-Shell Decomposition for Online Social Networks." In 2014 IEEE World Congress on Services (SERVICES). IEEE, 2014. http://dx.doi.org/10.1109/services.2014.16.

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Tian, Wenhong, Ruini Xue, Jun Cao, Qin Xiong, and Yunjun Hu. "An Energy-Efficient Online Parallel Scheduling Algorithm for Cloud Data Centers." In 2013 IEEE World Congress on Services (SERVICES). IEEE, 2013. http://dx.doi.org/10.1109/services.2013.57.

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Reports on the topic "Online services"

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Marshak, David. Online Meeting Services Comparison Matrix. Boston, MA: Patricia Seybold Group, October 2004. http://dx.doi.org/10.1571/cm10-21-04cc.

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Marshak, David. Online Meeting Services Evaluation Matrix. Boston, MA: Patricia Seybold Group, October 2004. http://dx.doi.org/10.1571/em10-21-04cc.

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Seybold, Patricia. An Executive’s Guide to Online Meeting Services. Boston, MA: Patricia Seybold Group, May 2005. http://dx.doi.org/10.1571/onlinemeeting-execguide.

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Aprilianti, Ira, and Felippa Amanta. Promoting Food Safety in Indonesia’s Online Food Delivery Services. Jakarta, Indonesia: Center for Indonesian Policy Studies, 2020. http://dx.doi.org/10.35497/324008.

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Balfour, Lindsay, Adrienne Evans, Marcus Maloney, and Sarah Merry. Postdigital Intimacies for Online Safety. Coventry University, May 2023. http://dx.doi.org/10.18552/pdc/2023/0001.

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This report offers a multi-sector response to the Online Safety Bill (OSB). The shape and content of the OSB has generated discussion amongst policy specialists, stakeholders and lobbyists in key services and sectors, political advisors and appointed representatives, and academics and researchers – as well as a general public interested in what the OSB will mean for people made vulnerable or at risk of harms online. We report on the discussions that took place in four co-production workshops with representatives from the areas of: intimate digital health tools and services marketed to those who identify as women; image-based and technologically-enabled abuse; “toxic” internet communities; and protections for people with mental health conditions and neurodiversity. As the OSB reaches the final stages of approval through the UK government, this report provides a response from people working in these areas, highlighting the voices and perspectives of those invested in ensuring a vibrant, equal, inclusive, and safe digital society can flourish. Our recommendations include the need for: robust, transparent risk assessment and frameworks for preventing harm that work across life-stages; going above and beyond the current OSB legislation to raise awareness and educate to reduce harms; recognition in the OSB and elsewhere of the national threat of Violence Against Women and Girls (VAWG); and, an increase in information sharing and working across sectors of the technology industry, service providers, and charity, law, and government to generate new approaches for a better future.
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Kraynova, O. S., and M. Ketrar. Marketing analysis of the market for online tourism and related services. Ljournal, 2016. http://dx.doi.org/10.18411/kray-2016-artc-00066.

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Chang, Hung-Hao, and Chad Meyerhoefer. COVID-19 and the Demand for Online Food Shopping Services: Empirical Evidence from Taiwan. Cambridge, MA: National Bureau of Economic Research, June 2020. http://dx.doi.org/10.3386/w27427.

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Plummer, Brianna, Eulanda A. Sanders, and Fatma Baytar. The Rise of Online Digital Textile Printing Services and its Impact on Costume Design Practice. Ames: Iowa State University, Digital Repository, 2017. http://dx.doi.org/10.31274/itaa_proceedings-180814-1900.

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Spurgeon, Erica, and Niehm S. Linda. An Exploratory Study of Consumer Satisfaction and Purchase Behaviors for Fashion Subscription-Based Online Services (SOS). Ames (Iowa): Iowa State University. Library, January 2019. http://dx.doi.org/10.31274/itaa.8773.

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Cook, Sasikarn C., and Nancy Hodges. Exploring Non-ownership Apparel Consumption through Online Fashion Product Rental Services: An Application of Institutional Theory. Ames: Iowa State University, Digital Repository, November 2015. http://dx.doi.org/10.31274/itaa_proceedings-180814-14.

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