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Journal articles on the topic 'Online experience'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 April 2022

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1

Morgan, Bobbette M. "The Lived Experience: A Study In Teaching Online." Contemporary Issues in Education Research (CIER) 11, no. 2 (March 27, 2018): 83–88. http://dx.doi.org/10.19030/cier.v11i2.10151.

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A researcher with five years’ experience of teaching online classes shares what she has seen and experienced while working with her students. Through the evolution of working with Tegrity, Collaborate, and ZOOM the author shares the lived experience. The work of Max van Manen, a phenomenological researcher, serves as the framework. Descriptions are included of experiences from actual online classes. Research supports the findings: communication is essential in online classes; establishing a community of learners provides support to all involved; and students need to be accountable to themselves, the class and to the professors.

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Lee, Chi-Hsun, and Jyh Jeng Wu. "Consumer online flow experience." Industrial Management & Data Systems 117, no. 10 (December 4, 2017): 2452–67. http://dx.doi.org/10.1108/imds-11-2016-0500.

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Purpose The purpose of this paper is to investigate the consumer experience of flow in an online consumer shopping environment and use online consumer participants to examine how consumer pursuit of shopping value links in turn affects their satisfaction and unplanned purchase behavior. Design/methodology/approach The research model was tested using the data collected from 363 valid questionnaires. Structural equation modeling was employed to verify and validate the research model. Findings The results of this study show that perceived control of flow and concentration will positively affect consumer utilitarian value, while concentration and cognitive enjoyment will positively affect hedonic value. Further, the effect of utilitarian value on satisfaction is greater than that of hedonic value. Finally, hedonic value positively affects unplanned buying behavior. This research results may serve as a reference for online store operators. Research limitations/implications This study used cross-sectional data for its cause and effect analysis. Long-term conclusions based on this study are not possible. Future scholars may consider using a longitudinal approach. Practical implications The results of this study clearly demonstrate that e-commerce operators must construct environments that create flow experiences for shoppers by increasing their perceived control, concentration, and cognitive enjoyment. Doing so will create both utilitarian and hedonic values, making consumers feel satisfied with their shopping experience and leading them to make purchases not originally planned in their shopping list. Originality/value This study’s major contribution is its successful linkage of the dimensions of flow experience to purchase values. Moreover, it confirms that when online shoppers have an unselfconscious flow experience, they will experience both utilitarian and hedonic values, thus increasing their satisfaction.

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Farmer, Lori B. "Experience Hospitalist News Online." Hospitalist News 4, no. 4 (April 2011): 2. http://dx.doi.org/10.1016/s1875-9122(11)70074-8.

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Chea, Sophea, and Margaret M. Luo. "Conceptualization of Online Experience." Open Journal of Social Sciences 03, no. 07 (2015): 307–12. http://dx.doi.org/10.4236/jss.2015.37044.

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Freeman, Paul B. "An outstanding online experience." Optometry - Journal of the American Optometric Association 82, no. 11 (November 2011): 651. http://dx.doi.org/10.1016/j.optm.2011.09.003.

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Lestari, Ika, Maman Suryaman, and Nina Puspitaloka. "STUDENTS’ EXPERIENCES ON ENGLISH LEARNING CLASS DURING ONLINE LEARNING: NARRATIVE INQUIRY." PROJECT (Professional Journal of English Education) 5, no. 2 (March 7, 2022): 354. http://dx.doi.org/10.22460/project.v5i2.p354-359.

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This narrative study aims to explore the students' motivational experience of two English education students in Indonesia during the COVID-19 pandemic. The research was conducted by using a qualitative approach and narrative inquiry method. The research participants were two students second and fourth semester at the university of Singaperbangsa Karawang. To collect the data, researchers used were interviews. Drawing on semi-structured interview data, we found the prevalence of online courses affected students' emotions and motivation. Both participants experienced emotions and motivation facing the online courses. The study stresses the students’ experience, emotional experiences during online class, and factors that motivated learning. Keywords: Online learning, English Learning, Students’ Experiences

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Lim, Weng Marc. "Understanding the Influence of Online Flow Elements on Hedonic and Utilitarian Online Shopping Experiences: A Case of Online Group Buying." Journal of Information Systems 28, no. 2 (April 1, 2014): 287–306. http://dx.doi.org/10.2308/isys-50773.

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ABSTRACT This study aims to understand the relationship between online flow elements and hedonic and utilitarian online shopping experiences and the influence of these experiences on consumer behavioral intentions. The study, which uses online group buying as a research context, is premised on the marketing perspective of online consumer behavior and the information systems perspective of human-computer interactions with online interfaces. Data were obtained through a mall-intercept systematic sampling distribution of questionnaires, and analyzed using structural equation modeling. The results indicate that online flow elements (arousal, challenge, time distortion, control, interactivity, and skill) are positively related to online shopping experiences (hedonic and utilitarian), which in turn are positively related to online group buying (or purchase) intention. All relationships were significant except that between telepresence and hedonic online shopping experience and that between importance and utilitarian online shopping experience. The implications of the findings and future research directions are discussed.

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Bleier, Alexander, Colleen M. Harmeling, and Robert W. Palmatier. "Creating Effective Online Customer Experiences." Journal of Marketing 83, no. 2 (December 4, 2018): 98–119. http://dx.doi.org/10.1177/0022242918809930.

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Creating effective online customer experiences through well-designed product web pages is critical to success in online retailing. How such web pages should look specifically, however, remains unclear. Previous work has only addressed a few online design elements in isolation, without accounting for the potential need to adjust experiences to reflect the characteristics of the products or brands being sold. Across 16 experiments, this research investigates how 13 unique design elements shape four dimensions of the online customer experience (informativeness, entertainment, social presence, and sensory appeal) and thus influence purchase. Product (search vs. experience) and brand (trustworthiness) characteristics exacerbate or mitigate the uncertainty inherent in online shopping, such that they moderate the influence of each experience dimension on purchases. A field experiment that manipulates real product pages on Amazon.com affirms these findings. The results thus provide managers with clear strategic guidance on how to build effective web pages.

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Zhang, Hongmei, Susan Gordon, Dimitrios Buhalis, and Xifen Ding. "Experience Value Cocreation on Destination Online Platforms." Journal of Travel Research 57, no. 8 (October 15, 2017): 1093–107. http://dx.doi.org/10.1177/0047287517733557.

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Technology is critical for facilitating the experience value cocreation process in tourism. Online platforms in particular enable consumers to develop realistic expectations and to cocreate their experiences. Limited empirical research has been done to investigate the experience value cocreation process, especially in tourism. This study fills this gap by proposing a cognition–emotion–behavior model. A scenario experiment approach is used to investigate the experience value cocreation process on destination online platforms in the pretravel stage. Structural equation modeling analysis shows that online platform experience significantly affects the destination emotional experience. This, in turn, has significant effects on the five dimensions of destination engagement intention. The mediating effect of destination emotional experience on the relationship between online platform experience and destination engagement intention is supported. These findings contribute to a better understanding of the experience value cocreation process and theoretical and managerial implications are proposed.

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Smith-Merry, Jennifer, Gerard Goggin, Andrew Campbell, Kirsty McKenzie, Brad Ridout, and Cherry Baylosis. "Social Connection and Online Engagement: Insights From Interviews With Users of a Mental Health Online Forum." JMIR Mental Health 6, no. 3 (March 26, 2019): e11084. http://dx.doi.org/10.2196/11084.

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Background Over the past 2 decades, online forums for mental health support have emerged as an important tool for improving mental health and well-being. There has been important research that analyzes the content of forum posts, studies on how and why individuals engage with forums, and how extensively forums are used. However, we still lack insights into key questions on how they are experienced from the perspective of their users, especially those in rural and remote settings. Objective The aim of our study was to investigate the dynamics, benefits, and challenges of a generalized peer-to-peer mental health online forum from a user perspective; in particular, to better explore and understand user perspectives on connection, engagement, and support offered in such forums; information and advice they gained; and what issues they encountered. We studied experiences of the forums from the perspective of both people with lived experience of mental illness and people who care for people with mental illness. Methods To understand the experience of forum users, we devised a qualitative study utilizing semistructured interviews with 17 participants (12 women and 5 men). Data were transcribed, and a thematic analysis was undertaken. Results The study identified 3 key themes: participants experienced considerable social and geographical isolation, which the forums helped to address; participants sought out the forums to find a social connection that was lacking in their everyday lives; and participants used the forums to both find and provide information and practical advice. Conclusions The study suggests that online peer support provides a critical, ongoing role in providing social connection for people with a lived experience of mental ill-health and their carers, especially for those living in rural and remote areas. Forums may offer a way for individuals to develop their own understanding of recovery through reflecting on the recovery experiences and peer support shown by others and individuals enacting peer support themselves. Key to the success of this online forum was the availability of appropriate moderation, professional support, and advice.

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Haberstroh, Shane, Thelma Duffey, Marcheta Evans, Robert Gee, and Heather Trepal. "The Experience of Online Counseling." Journal of Mental Health Counseling 29, no. 3 (June 28, 2007): 269–82. http://dx.doi.org/10.17744/mehc.29.3.j344651261w357v2.

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In this qualitative study, the authors outline the experiences of 5 research participants who engaged in online chat-based counseling sessions. Participants discussed their experiences related to technological barriers, connecting with their counselor, interacting without visual or verbal feedback, receiving counseling in a personal space, and the flow and pace of the online sessions. The authors provide recommendations for the implementation of online counseling, including discussion of the limitations and benefits of this type of therapeutic conversation.

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Beznjuk, Dmitry, and Natalya Tsybulskaya. "Religious Practices Online: Belarus Experience." Logos et Praxis, no. 2 (September 2019): 39–47. http://dx.doi.org/10.15688/lp.jvolsu.2019.2.4.

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The authors deal with the problems of transformation of religion in the information society, in particular, the modification of religious practices updated on the Internet. Digitalization appears in modern society and culture not only as a technical and technological phenomenon, but also as a socio-cultural challenge, which is to be answered by the religious sphere. Under the influence of the global process of digitalization religion, as one of the forms of public consciousness, finds and implements innovative ways of practice. In the structure of these practices, as the authors show in the article, the information and communication element is the most suitable for digitalization. The article reveals the content of the concept of "religious practices" as a continuation of the evolutionary chain of development and transformation of meanings originating in social philosophy: social action – social communication – social practices. The researchers consider the essence of the main provisions of the theory of practices by Theodore Shatsky. The paper reveals the essence of religious practices, describes their features, presents typologies of religious practices on various grounds. The division of social practices into conventional and innovative (according to V. Radaev) as a variant of assessing the prospects and orientation of digitalization in the religious sphere is approved. The phenomenon of digitalization of religious practices is associated with new opportunities to meet the religious needs of the believer. The authors give some examples of digitization of religious practices in foreign religious communities, which demonstrate the capabilities and technological features of this process, reveal its content and likely social consequences. The paper describes the main characteristics of the religious field of modern Belarus, in order to understand the conditions of digitization of religious practices and the presentation of the national and historical specifics of Belarus. The researchers give a brief overview of the representation of religious organizations in Minsk on the Internet (due to the greatest representativeness of religious diversity). They suggest the results of the analysis of the sites of religious communities in Minsk, which make it possible to assess the degree and results of digitization of the religious sphere of Belarus, the readiness of religious organizations to operate in the digital space, the scale of consumption of digital religious products.

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Kõiva, Mare. "Folkloristics Online. The Estonian Experience." Folklore: Electronic Journal of Folklore 25 (2003): 7–34. http://dx.doi.org/10.7592/fejf2003.25.estonian.

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Mosteller, Jill, Naveen Donthu, and Sevgin Eroglu. "The fluent online shopping experience." Journal of Business Research 67, no. 11 (November 2014): 2486–93. http://dx.doi.org/10.1016/j.jbusres.2014.03.009.

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Alderson, Hannah, and Grace Davie. "Online worship: a learning experience." Theology 124, no. 1 (January 2021): 15–23. http://dx.doi.org/10.1177/0040571x20985697.

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To explore both the range and the implications of online worship, this article takes four very different examples, all of which originated in the Diocese of Exeter between March and July 2020. These were: a national service to mark the end of Mental Health Awareness Week; a range of cathedral worship; the experiences of an urban parish church; and a university chaplaincy. A short conclusion draws the threads together, sets them in a broader context, and asks what can be learned from these very varied experiences.

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Dwedar, Dahlia. "Learning Online: The Student Experience." Contemporary Educational Technology 14, no. 2 (February 6, 2022): ep360. http://dx.doi.org/10.30935/cedtech/11687.

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Warren, Amber N. "Language teachers’ narratives of professional experience in online class discussions." Text & Talk 40, no. 3 (May 27, 2020): 399–419. http://dx.doi.org/10.1515/text-2020-2063.

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AbstractLanguage teachers’ narratives of professional and personal experience have been shown to support sense-making, problem-solving, and the forging of personal connections, as well as to aid in developing their identities as language teachers. As language teacher education increasingly moves online, examining how teacher-learners engage in the sharing of professional experiences through narratives in these spaces is of paramount importance. This paper traces narratives of professional experience across 1,089 discussion posts shared by 10 Master’s students throughout one graduate-level online course, analyzing participants’ forum discussions to understand the functions of these narratives for the teacher-learners engaged in the course. Findings demonstrate how narratives of professional experience served to warrant individuals’ claims about topics related to multilingual writing pedagogy and teaching multilingual learners in general, positioning them as competent experts, often by presenting narrative events as something experienced time and again. Finally, this study considers how narratives of professional experience produce and reproduce a particular view of teachers’ role in educating language learners, collaboratively building on one another to preclude alternative stances, even when making potentially controversial claims.

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Branch-Mueller, Jennifer, Jerine Pegg, Mijung Kim, and Trudy Cardinal. "Being and becoming online teachers." Brock Education Journal 30, no. 1 (March 10, 2021): 30. http://dx.doi.org/10.26522/brocked.v30i1.819.

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In this paper, we retell the process of our collective autobiographical narrative inquiry into our experiences of teaching online. Our research wonders come from two questions, What is online teaching? and, Who are we in this space? Early in our time together we came to understand how our individual backgrounds, experiences, and perspectives have influenced the ways we see, create, and navigate our place, and our students’ place, in online classroom communities. We also came to understand how the stories to live by that we carried of becoming “teacher” shaped the ways we live and experience online teaching. From this collective experience we see the potential and value of autobiographical narrative inquiry for all those being and becoming online teachers.

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Bilgihan, Anil, Jay Kandampully, and Tingting (Christina) Zhang. "Towards a unified customer experience in online shopping environments." International Journal of Quality and Service Sciences 8, no. 1 (March 21, 2016): 102–19. http://dx.doi.org/10.1108/ijqss-07-2015-0054.

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Purpose – New developments in e-commerce and m-commerce technologies along with the wide adoption of mobile devices and social media have enabled companies to enhance customers’ shopping experiences and their interaction with brands anytime, anywhere. The purpose of this paper is to develop a theoretical model for a unified online customer experience by drawing from related literature on consumer behavior in the online contexts. Design/methodology/approach – By synthesizing extant consumer behavior and e-commerce literature, this paper seeks further understanding of online customer experience and offers strategies for e-commerce marketers and Web site designers. Findings – The findings of this paper indicate that easiness to locate the Web site/app, ease of use, perceived usefulness, hedonic and utilitarian features, perceived enjoyment, personalization, social interactions and multi-device compatibility are the antecedents of the unified online customer experience. Brand engagement, positive word of mouth (WOM) and repeat purchase are the outcomes of compelling online customer experience. Practical implications – A significant amount of potential revenue is lost globally due to poor online customer experiences, resulting in e-commerce not reach its potential. E-commerce companies should “hook” customers by providing compelling online experiences. Originality/value – Given that customer’s experience has become one of the most important and competitive outcome variable for contemporary companies, the results will benefit e-commerce marketers and Web site designers.

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Khalifa, Mohamed, and Vanessa Liu. "Online consumer retention: contingent effects of online shopping habit and online shopping experience." European Journal of Information Systems 16, no. 6 (December 2007): 780–92. http://dx.doi.org/10.1057/palgrave.ejis.3000711.

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Syarief, Achmad, Nedina Sari, and Amanda Amelia. "Understanding the role of visuals in commercial website interaction on smartphone display." Productum: Jurnal Desain Produk (Pengetahuan dan Perancangan Produk) 4, no. 2 (August 1, 2021): 95–100. http://dx.doi.org/10.24821/productum.v4i2.4694.

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Flexible and ease of internet access through mobile device in Indonesia has changed the way users interact with commercial websites, especially online ticketing service website. Yet, no study on how the presented website visuals on smartphone display perceived and experienced by users is found. This paper exposes users’ interactive experience on smartphone display, showcasing 3 (three) popular online ticketing service providers in Indonesia, traveloka dot com, pegi-pegi dot com, and tiket dot com. 60 individuals were purposively sampled and each was asked to access all chosen websites using provided smartphone. 2 (two) pages follow-up questionnaire was presented to each respondent: first page is for identifying users’ perception 5 (five) items likert-scale responses and second page is for identifying users’ experiences using Schrepp, Hinderks & Thomaschewski’s UXQ (User Experience Questionnaire). Results show that when interacting with online ticketing service websites on smartphone, sites that look simple and easy to interact with may provide sense of savvyness, comfortability, and security. This indicates that presented website visuals on smartphone display affect users’ experience when using online services. Although further studies are needed, this results offer valuable insights to the discussions of human interactive experience in using online platform.

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Kim, Sooah, and Dahye Chang. "Online sexual violence and sexual objectification: through victimized experience online." Media, Gender & Culture 34, no. 1 (March 31, 2019): 89–130. http://dx.doi.org/10.38196/mgc.2019.03.34.1.89.

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Abbas, Uzair, Memoona Parveen, Ambreen Ashfaque, Ramlah Naz, Sidra Zaheer, and Zaheer Amjad. "Online versus Traditional Learning: Outcomes of First Online Learning Experience." Pakistan Journal of Medical and Health Sciences 15, no. 9 (September 30, 2021): 2248–50. http://dx.doi.org/10.53350/pjmhs211592248.

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Aim: To evaluate the learning outcomes of first experience with online learning in a medical college in Pakistan. Study design: Retrospective cross-sectional study Place and duration of study: Dow University of Health Sciences, Karachi, Pakistan from 1stJanuary 2021 to 30th May 2021. Methodology: This study compared the module exam scores of pre-clinical first-year MBBS students of the year 2019 (group A) and year 2020 (group B). Group A was taught in 2019 through the traditional method of teaching while group B was taught online in 2020. Results: The mean score of group B online teaching was significantly higher than that of group A, studied through the traditional method in all three modules, foundation module, locomotor module, and blood module. Group B secured a significantly higher mean score than that of group A with a significant p-value of <0.001, 0.043, and 0.001respectively. Conclusion: The score gained by online learners using virtual teaching methods was significantly higher than those who were taught by traditional method. The results of this study imply that using online educational teaching and learning can lead to the promotion of educational level and enhancement of score levels in students. Keywords: Online learning, Traditional learning, Medical education

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Lin, Chinho, and Watcharee Lekhawipat. "Factors affecting online repurchase intention." Industrial Management & Data Systems 114, no. 4 (May 6, 2014): 597–611. http://dx.doi.org/10.1108/imds-10-2013-0432.

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Purpose – The purpose of this paper is to investigate the effects of online shopping experience and habit in relation to adjusted expectations for enhancing online repurchase intention. Design/methodology/approach – The authors employed partial least square (PLS) as a technique used to analyze the measurement and structural models. Data for this research were collected from 240 Taiwanese online shoppers who had experienced online shopping at least four times. Findings – The result of this study indicates that online shopping habit acts as a moderator of both customer satisfaction and adjusted expectations, whereas online shopping experience can be considered a key driver for customer satisfaction. Furthermore, the research findings confirm that customer satisfaction is a vital driver of adjusted expectations and online repurchase intention. Adjusted expectations do mediate the impact of online repurchase intention. Research limitations/implications – This paper highlights the effect of online shopping experience and online shopping habit on enhancing repurchase intention. The result implies that the acquisition of usage experience and spontaneous purchases not only leads to higher customer satisfaction and customer expectations, but also strengthens online repurchase intention. The use of self-report scales suggests the possibility of a common method bias. Future studies may further test the robustness of this study in the interplay of experience and habit to shed more light on their relative importance in explaining online repurchase intention. Originality/value – This study extends expectancy-disconfirmation paradigm, especially in the context of online shopping, by emphasizing cognitive, affective, and behavioral change on the attitude-intention behavior of online shoppers.

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Pratomo, Luki Adiati, and Ovy Noviati Nuraini Magetsari. "Online Brand Experience: Drivers and Consequences." Jurnal Dinamika Manajemen 9, no. 2 (September 27, 2018): 218–27. http://dx.doi.org/10.15294/jdm.v9i2.15192.

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The purpose of this study is to determine the influence of brand involvement, customer-brand engagement, online brand experience to brand satisfaction and brand loyalty of mobile banking applications users in BCA, Bank Mandiri, BRI, and BNI as the big four most valuable brands in Indonesia. This study used primary data sources obtained directly by distributing questionnaires to 260 respondents. The sampling method used is non-probability sampling with purposive sampling technique, and the criteria of respondents used in this study are consumers who own and use mobile banking applications at least once a month. The research method used is SEM, analysis of data quality using a validity test and reliability test. The findings of this study are Brand Involvement has a positive effect toward Customer Brand Engagement, Customer Brand Engagement has a positive effect toward Online Brand Experience, Online Brand Experience has a positive effect toward Brand Satisfaction and Brand Loyalty. Brand Satisfaction has a positive effect toward Brand Loyalty.

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Miers, Margaret E., Brenda A. Clarke, Katherine C. Pollard, Caroline E. Rickaby, Judith Thomas, and Ann Turtle. "Online interprofessional learning: The student experience." Journal of Interprofessional Care 21, no. 5 (January 2007): 529–42. http://dx.doi.org/10.1080/13561820701585296.

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Edwards, Steven M., and Carrie La Ferle. "Role-Taking: Enhancing the Online Experience." Journal of Current Issues & Research in Advertising 25, no. 2 (September 2003): 45–56. http://dx.doi.org/10.1080/10641734.2003.10505148.

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Spencer, James. "An 8-Week Online Capstone Experience." Teaching Theology & Religion 15, no. 2 (April 2012): 184–85. http://dx.doi.org/10.1111/j.1467-9647.2012.00786.x.

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Insley, Victoria, and Daniel Nunan. "Gamification and the online retail experience." International Journal of Retail & Distribution Management 42, no. 5 (May 6, 2014): 340–51. http://dx.doi.org/10.1108/ijrdm-01-2013-0030.

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Purpose – As online retailing grows in importance there is increasing interest in the online customer experience. The purpose of this paper is to explore the role of gamification, the use of game mechanics, in enabling consumer engagement with online retailers. Design/methodology/approach – The research adopts a qualitative methodology carrying out 19 in-depth interviews with individuals who are frequent online shoppers. Findings – Findings support the importance of including game elements to enhance the retail experience. However, data also suggests that without appropriate management customers can subvert gamification strategies to create their own “games” which increases competitive pressure between retailers. Practical implications – The paper suggests ways in which retailers might more successfully “gamify” their online retail stores and reduce incidences of undesirable customer behaviour. Originality/value – This paper provides empirical support to the current paucity of research into the role of gamification in the context of the online retail experience.

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Wong, Eugene, and Yan Wei. "Customer online shopping experience data analytics." International Journal of Retail & Distribution Management 46, no. 4 (April 9, 2018): 406–20. http://dx.doi.org/10.1108/ijrdm-06-2017-0130.

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Purpose The purpose of this paper is to develop a customer online behaviour analysis tool, segment high-value customers, analyse their online purchasing behaviour and predict their next purchases from an online air travel corporation. Design/methodology/approach An operations review of the customer online shopping process of an online travel agency (OTA) is conducted. A customer online shopping behaviour analysis tool is developed. The tool integrates competitors’ pricing data mining, customer segmentation and predictive analysis. The impacts of competitors’ price changes on customer purchasing decisions regarding the OTA’s products are evaluated. The integrated model for mining pricing data, identifying potential customers and predicting their next purchases helps the OTA recommend tailored product packages to its individual customers with reference to their travel patterns. Findings In the customer segmentation analysis, 110,840 customers are identified and segmented based on their purchasing behaviour. The relationship between the purchasing behaviour in an OTA and the price changes of different OTAs are analysed. There is a significant relationship between the flight duration time and the purchase lead time. The next travel destinations of segmented high-value customers are predicted with reference to their travel patterns and the significance of the relationships between destination pairs. Practical implications The developed model contributes to pricing evaluation, customer segmentation and package customization for online customers. Originality/value This study provides novel method and insights into customer behaviour towards OTAs through an integrated model of customer segmentation, customer behaviour and prediction analysis.

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Voychenko, A. P. "An Experience of Online Conferences Conduction." Upravlâûŝie sistemy i mašiny, no. 2 (262) (April 2016): 65–68. http://dx.doi.org/10.15407/usim.2016.02.065.

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Ow, Terence T., Brian I. Spaid, Charles A. Wood, and Sulin Ba. "Trust and experience in online auctions." Journal of Organizational Computing and Electronic Commerce 28, no. 4 (October 2, 2018): 294–314. http://dx.doi.org/10.1080/10919392.2018.1517478.

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Ding, Xin David, Yang Huang, and Rohit Verma. "Customer experience in online financial services." Journal of Service Management 22, no. 3 (June 21, 2011): 344–66. http://dx.doi.org/10.1108/09564231111136863.

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Lee, Hyun-Hwa, Jihyun Kim, and Ann Marie Fiore. "Affective and Cognitive Online Shopping Experience." Clothing and Textiles Research Journal 28, no. 2 (March 24, 2010): 140–54. http://dx.doi.org/10.1177/0887302x09341586.

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Simon, Carina, Tim Oliver Brexendorf, and Martin Fassnacht. "Creating Online Brand Experience on Facebook." Marketing Review St. Gallen 30, no. 6 (December 2013): 50–59. http://dx.doi.org/10.1365/s11621-013-0299-6.

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Tesla, Catherine, Bruce R. Korf, Lynn Holt, Sandra Prucka, Nathaniel H. Robin, Maria Descartes, Edward Lose, Adrya Stembridge, Michael Epstein, and Stephen Warren. "AsktheGeneticistSM: five years of online experience." Genetics in Medicine 11, no. 4 (April 2009): 294–304. http://dx.doi.org/10.1097/gim.0b013e31819b2441.

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Zanjani, Shabnam H. A., George R. Milne, and Elizabeth G. Miller. "Procrastinators’ online experience and purchase behavior." Journal of the Academy of Marketing Science 44, no. 5 (August 12, 2015): 568–85. http://dx.doi.org/10.1007/s11747-015-0458-1.

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O. Pappas, Ilias, Adamantia G. Pateli, Michail N. Giannakos, and Vassilios Chrissikopoulos. "Moderating effects of online shopping experience on customer satisfaction and repurchase intentions." International Journal of Retail & Distribution Management 42, no. 3 (March 4, 2014): 187–204. http://dx.doi.org/10.1108/ijrdm-03-2012-0034.

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Purpose – Satisfaction and experience are essential ingredients for successful customer retention. This study aims to verify the moderating effect of experience on two types of relationships: the relationship of certain antecedents with satisfaction, and the relationship of satisfaction with intention to repurchase. Design/methodology/approach – This paper applies structural equation modelling (SEM) and multi-group analysis to examine the moderating role of experience in a conceptual model estimating the intention to repurchase. Responses from 393 people were used to examine the differences between high- and low-experienced users of online shopping. Findings – The research shows that experience has moderating effects on the relationships between performance expectancy and satisfaction and satisfaction and intention to repurchase. This study empirically demonstrates that prior customer experience strengthens the relationship between performance expectancy and satisfaction, while it weakens the relationship of satisfaction with intention to repurchase. Practical implications – Practitioners should differentiate the way they treat their customers based on their level of experience. Specifically, the empirical research demonstrates that the expected performance of the online shopping experience (performance expectancy) affects satisfaction only on high-experienced customers. Instead, the effort needed to use online shopping (effort expectancy) and the user's belief in own abilities to use online shopping (self-efficacy) influence satisfaction only on low-experienced customers. The effect of trust and satisfaction is significant on online shopping behaviour on both high- and low-experienced customers. Originality/value – This paper investigates how different levels of experience affect customers' satisfaction and online shopping behaviour. It is proved that experience moderates the effect of performance expectancy on satisfaction and the effect of satisfaction on intention to repurchase. It also demonstrates that certain effects (effort expectancy and performance expectancy) are valid for only one of the two examined groups, while only one effect (trust) is valid for both (high- and low-experienced).

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Medenica Mitrović, Dijana, and Milica Raičević. "Concept of Online Customers Experience in Digital Banking." Mednarodno inovativno poslovanje = Journal of Innovative Business and Management 12, no. 2 (October 26, 2020): 79–86. http://dx.doi.org/10.32015/jibm.2020.12.2.8.79-86.

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Banking operations are increasingly moving from traditional to digital. Special attention of the paper is drawn to the concept of online customer experience. Montenegrin banking sector and customers are not lagging behind the world trends, so the focus of the practical part of research is, through a specially designed questionnaire, online customer experiences, in the opinion of the customers of the bank is ready to provide excellence in the online environment. The aim of this paper is to gain insight into the basic concepts of online customer experiences, which models are used, what are the constraints, and where the areas for improvement are.

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Kwon, Shinyoung. "A Narrative Inquiry into Experienced High School Teachers’ Online-Class Experience." Korean Association for Qualitative Inquiry 7, no. 3 (September 30, 2021): 411–41. http://dx.doi.org/10.30940/jqi.2021.7.3.411.

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Fazzolari, Michela, Francesco Buccafurri, Gianluca Lax, and Marinella Petrocchi. "Experience." Journal of Data and Information Quality 13, no. 1 (January 28, 2021): 1–16. http://dx.doi.org/10.1145/3439307.

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Over the past few years, online reviews have become very important, since they can influence the purchase decision of consumers and the reputation of businesses. Therefore, the practice of writing fake reviews can have severe consequences on customers and service providers. Various approaches have been proposed for detecting opinion spam in online reviews, especially based on supervised classifiers. In this contribution, we start from a set of effective features used for classifying opinion spam and we re-engineered them by considering the Cumulative Relative Frequency Distribution of each feature. By an experimental evaluation carried out on real data from Yelp.com, we show that the use of the distributional features is able to improve the performances of classifiers.

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Abdous, M'hammed. "Designing Online Courses as a Team." International Journal of Online Pedagogy and Course Design 10, no. 1 (January 2020): 61–73. http://dx.doi.org/10.4018/ijopcd.2020010105.

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Unlike the traditional “lone ranger” method for online course design—a method that hinges on individual faculty efforts, expertise, and knowledge—a team-based approach (TBA) harnesses the collective intelligence of several experts to design effective online learning experiences. Using learning design (LD) as a conceptual framework, this article describes the experience of a public institution in using a team-based approach to produce a large number of online courses for degree programs. After establishing the relevance of a team-based approach, the author discusses the premises that underpin the model, in terms of process, faculty relationship, and quality assurance. Building on these premises, a cyclical backward design process is described which is intended to (1) clarify course-learning outcomes and align course content, (2) determine acceptable evidence of students' learning, and (3) plan the learning experience. The article is concluded with a few insights and lessons learned from the institutional experience.

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Dhilla, Sarah J. "The role of online faculty in supporting successful online learning enterprises: A literature review." Higher Education Politics & Economics 3, no. 1 (November 20, 2017): 136–55. http://dx.doi.org/10.32674/hepe.v3i1.12.

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This review examines research regarding instructors’ perceptions of the online teaching experience and explores ways in which university administrators can better support online faculty as their institutional online learning enterprises grow. The following sections examine how the growth in online education has led to increased interest in the experiences of online faculty. An examination of these issues illuminates many of the unacknowledged external factors that have a subtle, but strong influence on online instructors and their experiences in the virtual learning environment.

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Mishra, Manit. "Customer Experience: Extracting Topics From Tweets." International Journal of Market Research 64, no. 3 (September 28, 2021): 334–53. http://dx.doi.org/10.1177/14707853211047515.

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The ubiquity of social media platforms facilitates free flow of online chatter related to customer experience. Twitter is a prominent social media platform for sharing experiences, and e-retail firms are rapidly emerging as the preferred shopping destination. This study explores customers’ online shopping experience tweets. Customers tweet about their online shopping experience based on moments of truth shaped by encounters across different touchpoints. We aggregate 25,173 such tweets related to six e-retailers tweeted over a 5-year period. Grounded on agency theory, we extract the topics underlying these customer experience tweets using unsupervised latent Dirichlet allocation. The output reveals five topics which manifest into customer experience tweets related to online shopping—ordering, customer service interaction, entertainment, service outcome failure, and service process failure. Topics extracted are validated through inter-rater agreement with human experts. The study, thus, derives topics from tweets about e-retail customer experience and thereby facilitates prioritization of decision-making pertaining to critical service encounter touchpoints.

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Newman, M., G. Denton, T. Walker, and J. Grewal. "The experience of using synthetic cannabinoids: A qualitative analysis of online user self-reports." European Psychiatry 33, S1 (March 2016): S309—S310. http://dx.doi.org/10.1016/j.eurpsy.2016.01.1059.

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IntroductionThe number of novel psychoactive substances (NPS) available is increasing. Synthetic cannabinoids (SC) are one of many NPS sold. SC aim to emulate the effects of natural cannabis by acting on cannabinoid receptors. Despite much research into pharmacology, there is limited data on the user experience of SC.AimIt is useful for psychiatrists, to understand what experiences people have whilst on illicit substances. The aim of this qualitative study is to gain an initial understanding of what characterizes the experiences of those who use SC.MethodFourty anonymously written online reports were collected from the “Erowid experience vaults” and analysed using the Empirical Phenomenological Psychological Method.ResultsThe analysis yielded 488 meaning units (MU). These were grouped into 36 categories revealing 5 broad themes: (1) physical affects; (2) sensory distortions and distortions of perception; (3) emotional and psychological effects; (4) re-dosing, addiction and comedown effects; (5) similarities to other substances.ConclusionSynthetic cannabinoids have a mixed effect on users with a myriad of experiences reported. Some experienced positive results from their usage such as euphoria and relaxation, however these were counter balanced by those who experienced some serious negative emotional and physical side effects such as anxiety, paranoia, palpitations and convulsions. SC appear to often emulate that of their natural counterpart, yet there is an unpredictability to them which can end with serious consequences. Online forum content gives us a strong base understanding of users experiences of SC. Further research is required to elucidate a more nuanced understanding.Disclosure of interestThe authors have not supplied their declaration of competing interest.

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ROMAN, Ioana, Mirela FĂRĂGĂU, and Sorina DÂRJAN. "Didactic Communication in Online Learning." Revista Română de Terapia Tulburărilor de Limbaj şi Comunicare VII, no. 2 (October 31, 2021): 12–26. http://dx.doi.org/10.26744/rrttlc.2021.7.2.03.

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This qualitative study was focused on higher education and learning through online didactic communication. Using an approach of mixed data collection methods, such as: essay, focus group technique and oral questioning, the research aimed to identify how online communication can be streamlined. The role is to identify different components of the learning environment that may affect the learning experience. These components could have a major impact on efficient communication of higher education (students cohort is N = 98). Results have shown that students had well-defined opinions regarding didactic communication in the virtual environment. They had a positive learning experience and efficient communication only if they were involved in activities and if they were not distracted by other actions or sounds of the environment.

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Huang, Tseng-Lung, Shane Mathews, and Cindy Yunhsin Chou. "Enhancing online rapport experience via augmented reality." Journal of Services Marketing 33, no. 7 (December 12, 2019): 851–65. http://dx.doi.org/10.1108/jsm-12-2018-0366.

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Purpose The purpose of this study is to draws on self-determination and self-evaluation theories to examine the psychological factors impacted by augmented reality (AR) services, an augmented reality try-on system. This study highlights three characteristics of modality, synchronous sense or ownership and re-processability within an AR try-on experiences as well as the moderating effects of consumers’ body surveillance and fashion consciousness. Design/methodology/approach Using a scenario survey approach, this study designs characteristics of an AR try-on system to examine the research model and the hypotheses. A total of 207 responses are collected and analysed using the SmartPLS 3 statistical software. Findings The results show that modality, synchronous sense of ownership control and re-processability of AR try-on system positively affect consumer’s rapport experience. Both body surveillance and fashion consciousness significantly moderate the effects of AR try-on service system characteristics on consumer rapport experience. Research limitations/implications This study highlights the importance of understanding the implications of the evolution of cyborg consumerism where consumer technology interface systems such as AR, as a source of technologically mediated modality, become part of the consumer’s body, an extension of their body if you will. Practical implications Based on the study findings, marketing managers can understand how to better use AR to implement digital promotional strategies for various body-involvement products. Originality/value Using immersive technologies, this study shows that AR allows a consumer see an authentic self and tangible extension of their physical self in an online shopping setting, thus enhancing a consumer’s online shopping experience.

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Monolescu, Dominique, and Catherine Schifter. "Online Focus Group: A Tool to Evaluate Online Students' Course Experience." Internet and Higher Education 2, no. 2-3 (March 1999): 171–76. http://dx.doi.org/10.1016/s1096-7516(00)00018-x.

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Clapp, Alison. "Lessons for Staff Development: Lecturers’ Transition from Face-to-Face to Online Teaching for Masters Courses in Higher Education." International Journal of Contemporary Education 4, no. 2 (July 6, 2021): 31. http://dx.doi.org/10.11114/ijce.v4i2.5248.

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During the COVID-19 pandemic there has been an almost universal pivot to emergency online teaching in higher education, requiring staff development as online teaching differs from teaching face-to-face. The transition has been at short notice, with rapidly created training and little time to engage. Past research into the transition to teach online is scarce. The study described here, carried out in the year before COVID-19, aimed to investigate the how previous experiences of learning and training affected transition, and how staff made sense of the experience, adding to knowledge on successful transition to teaching online distance learning courses. Interpretive phenomenological analysis was carried out after interviewing five experienced online teaching staff in a Graduate School, using semi-structured interviews and open-ended questioning. The overarching themes found were connections to online learning and teaching communities, and developing membership of, and activities in, these communities themselves. Staff with good connections to the online teaching community via other experienced staff, training, and prior experience as online students were able to make the transition to teach online with comparative ease, compared to those who did not. With little connection to the online teaching community, transition was slow and staff retained a greater connection to face-to-face teaching and its community. Post-pandemic, the study suggests that designs for staff development, relational agency (working for short periods with online teaching experts) and situated learning within an online environment are beneficial if elements of online learning and teaching are to be retained for the future.

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Michikyan, Minas, Fantasy T. Lozada, Jennifer V. Weidenbenner, and Brendesha M. Tynes. "Adolescent Coping Strategies in the Face Of Their “Worst Online Experience”." International Journal of Gaming and Computer-Mediated Simulations 6, no. 4 (October 2014): 1–16. http://dx.doi.org/10.4018/ijgcms.2014100101.

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Adolescents' increased use of virtual environments (e.g., online games, social networking sites) provides opportunities for social and emotional learning and development. Negative online experiences in particular require adolescents to use social and emotional competencies to navigate these experiences. The present study used qualitative methods to describe adolescents' (N = 245; Median age ˜ 16) worst online experiences and to examine their coping strategies in managing these experiences. Results indicated that adolescents most frequently described negative experiences with themes of sexual and relational harassment, online stalking and feuds, followed by ethnic/racial harassment, online fraud, bystander experiences, and technical issues. Adolescents' coping strategies with these experiences included direct problem solving, positive cognitive restructuring, distraction, avoidance, and support seeking. Gender and white vs ethnic minority differences in negative online experience types and coping strategies were examined. Findings extend work that explores the application of offline coping strategies to virtual environments.

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