Academic literature on the topic 'Online brand equity'
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Journal articles on the topic "Online brand equity"
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Sandhe, Ashutosh Anil. "Consumer Based Brand Equity and Attitude Towards Leading Online Shopping Websites in India." International Journal of Advances in Management and Economics 8, no. 5 (August 30, 2019): 16–27. http://dx.doi.org/10.31270/ijame/v08/i05/2019/3.
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The focus of this research was to measure consumer-based brand equity (CBBE) of India’s top online retailing websites Amazon and Flipkart. However, for the sake of confidentiality and copyright, their names were not revealed anywhere in the paper. This was done with the help of Aaker’s and Keller’s concept of brand equity. A sample of 1000 respondents from across the state of Gujarat, India was taken. Data was collected through a structured questionnaire. CBBE was measured by calculating mean scores of overall brand equity and its factors. The factors were brand loyalty, perceived quality, brand awareness, brand association, attitude and purchasing intention. The correlation coefficient between factors and brand equity was considered as weight. The research revealed through the data which retail site had a higher brand equity. One interesting fact that was identified was how keenly both the brands are trying to woo their customers. The results showed very similar trends. A positive relation was found between brand equity and its factors. Based on this relationship the research concluded with a regression model where brand equity was the dependent variable and factors were independent variables. It was observed that the factor ‘brand loyalty’ had the lowest mean value suggesting that with competition and wider choice to consumer, brand loyalty tends to be lower. Favorable attitude was observed for both brands with highest mean values among all factors. Keywords: Brand Loyalty, CBBE, Perceived Quality, Brand Awareness, Brand Association, Attitude, Purchasing Intention.
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Sandhe, Ashutosh Anil. "A descriptive study of brand equity of india's popular online shopping sites." Independent Journal of Management & Production 11, no. 2 (April 1, 2020): 324. http://dx.doi.org/10.14807/ijmp.v11i2.1066.
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The focus of this research was to measure consumer-based brand equity (CBBE) of India’s most popular online retailing websites Amazon and Flipkart. However, for the sake of confidentiality and copyright, their names were not revealed anywhere in the paper. This was done with the help of Aaker’s and Keller’s concept of brand equity. A sample of 1000 respondents from across the state of Gujarat, India was examined. CBBE was measured by calculating mean scores of overall brand equity and its factors like brand loyalty, perceived quality, brand awareness, brand association, attitude and purchasing intention. The correlation coefficient between factors and brand equity was considered as weight. The research revealed through the data which retail site had a higher brand equity. One interesting fact that was identified was how keenly both the brands are trying to woo their customers. The results showed very similar trends. A positive relation was found between brand equity and its factors. Based on this relationship the research concluded with a regression model where brand equity was the dependent variable and factors were independent variables. It was observed that the factor ‘brand loyalty’ had the lowest mean value suggesting that with competition and wider choice to consumer, brand loyalty tends to be lower. Favorable attitude was observed for both brands with highest mean values among all factors.
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Rios, Rosa E., and Hernan E. Riquelme. "Brand equity for online companies." Marketing Intelligence & Planning 26, no. 7 (October 24, 2008): 719–42. http://dx.doi.org/10.1108/02634500810916681.
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Mokha, Anupreet Kaur. "Brand Equity, Brand Satisfaction, and Brand Loyalty." International Journal of Online Marketing 11, no. 3 (July 2021): 34–50. http://dx.doi.org/10.4018/ijom.2021070103.
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Brand equity is a rapidly growing field of research. Companies rely primarily on new and creative ways of improving high brand value. The main aim of this research was to examine the impact of brand equity and brand satisfaction on brand loyalty, particularly online shopping, in the context of e-commerce industry by considering brand satisfaction as a mediating variable. Convenience sampling was used to collect data from 500 customers who were using online shopping websites, and the data was analyzed using confirmatory factor analysis followed by structural equation modeling (SEM) through AMOS. The results revealed that brand equity and brand satisfaction had a significant positive impact on brand loyalty, and also brand satisfaction partially mediated the relationship between brand equity and brand satisfaction. This research would provide very useful insights to both academicians and marketers and would help e-commerce managers to improve the image and reputation of the brand.
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Raharja, Mahardhika Cipta. "ANALISIS EKUITAS MEREK PADA PERUSAHAAN ONLINE." Mabsya: Jurnal Manajemen Bisnis Syariah 1, no. 1 (June 28, 2019): 55–78. http://dx.doi.org/10.24090/mabsya.v1i1.3151.
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This study is an empirical study, entitled "Ekuitas Merek pada Perusahaan Online". The purpose of this study was to analyze the measurement model of brand equity in a online company, that if the traditional measurement model that has been used in the offline company applied to the online company.Subjects in this study were users of social networking site Facebook. The object of this study is brand awareness, brand value, brand trust, brand loyalty, and brand equity. Based on the results of research and data analysis with Structural Equation Modeling (SEM) showed that: (1) The level of consumer awareness no positive effect on brand equity from online business brand, (2) The value of the brand is not a positive influence on brand equity from online business brand, (3) Levels consumer trust is not a positive influence on brand equity from online business brand, (4) Positive impact of consumer loyalty to the brand equity of the business brand online, (5) Brand awareness has a positive effect on the value of the brand online business associations, (6) Brand awareness have a positive effect on the association of brand trust in online businesses, (7) The perceived value is not affected positively the trust level of brand in online business; (8) Trust has a positive effect on the level of brand loyalty in business online, and (9) The perceived value has a positive effect on the level of brand loyalty in business online.The implications of the above conclusion that in order to achieve the highest power of a brand, brand equity is measured in the form of an online business, an effort that can be done is to consider each of the dimensions of brand equity, including brand awareness, brand association (in the form of brand value and brand trust), and brand loyalty.
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Krebs, Isabelle, and Juliane A. Lischka. "Is audience engagement worth the buzz? The value of audience engagement, comment reading, and content for online news brands." Journalism 20, no. 6 (January 28, 2017): 714–32. http://dx.doi.org/10.1177/1464884916689277.
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Online audience engagement, such as rating or sharing news, commenting or creating content, can enhance users’ loyalty toward online news brands. Yet recently, uncertainties have been discussed within journalism research and practice concerning the handling of online comment sections and potential negative influences – caused through comment reading – on news brands. From a brand management perspective, audience engagement and comment reading can affect a brand’s equity. This study investigates the value of audience engagement and comment reading for the customer-based brand equity of online news outlets. An online survey with n = 313 users of the digital native cohort revealed that comment reading is neither directly beneficial nor harmful for online news brands. However, for brands providing hard news comment reading seems more likely to have negative than positive relations with CBBE than for brands with other content. Sharing and liking news are associated with a stronger perceived brand quality, loyalty, and associations. User-generated content creation including commenting does not enhance customer-based brand equity. Overall, serious content proved to be a stronger driver of news brand value than any form of audience engagement.
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San, Lim Ying, Azizah Omar, and Ramayah Thurasamy. "A conceptual study of the formation of online brand equity: The role of online brand trust." Global Journal of Business and Social Science Review (GJBSSR) Vol. 2(2) 2014 2, no. 2 (April 21, 2014): 69–76. http://dx.doi.org/10.35609/gjbssr.2014.2.2(9).
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Objective - This paper is to examine the importance of online brand trust towards the formation of brand equity on top of the factors used by Aaker in Brand Equity's Model. Methodology/Technique – Literature review Findings– Changing environment in the business world is affecting business and the advent of the Internet has also had an enduring effect in the way companies do business. In ensuring the continued survival of a company it becomes imperative that a company develop a loyal customer base. To this effect brand equity is a concept that has been looked at as a way of achieving a loyal customer base. Higher brand equity, leads to higher customers' repeat purchase, to pay more for the same value of quality and to create a long term relationship with the seller. Furthermore, the emergence of the Internet has made the brand equity concept become ever more important in helping the consumers to reduce their search costs and purchase risk in the world of information overload. However, the nature of the Internet also raises an issue of how marketers can build the online brand equity when the buyers and sellers have physical distance in cyberspace. As a result, trust becomes one of the fundamental elements in forming online brand equity. The purpose of this paper thus, is to examine the importance of online brand trust towards the formation of brand equity on top of the factors used by Aaker in Brand Equity's Model. Novelty – The formation of Online brand equity in Malaysia setting Type of Paper: Conceptual Keywords: Online Brand Association; Online Brand Equity; Online Brand Loyalty, Online Brand Trust
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Liu, Chengchen, Ya Zhang, and Jing Zhang. "The impact of self-congruity and virtual interactivity on online celebrity brand equity and fans’ purchase intention." Journal of Product & Brand Management 29, no. 6 (June 27, 2020): 783–801. http://dx.doi.org/10.1108/jpbm-11-2018-2106.
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Purpose There is growing interest among marketers in advertising and promoting their brands by adopting an online celebrity endorsement strategy. However, how online celebrities build their own brand equity and how online celebrity brand equity impacts fans’ purchase behavior have not been extensively researched in the extant literature. This paper aims to explore the factors that contribute to online celebrity branding and improving fans’ purchase intentions. Design/methodology/approach A survey and an experiment were conducted among consumers from the mainland of China. A total of 12 hypotheses were proposed to exam how self-congruity and virtual interactivity impact online celebrity branding and to explore the moderating role of perceived quality and product type. Findings This paper reveals that customers’ perceived self-congruity with online celebrities’ image and virtual interactivity positively impact the brand equity of online celebrities. Additionally, compared with virtual interactivity, the effect of customer perceived self-congruity on a brand is more significant. The brand equity of online celebrities thereby drives followers’ purchase intentions and the perceived quality of products positively moderates this relationship. Originality/value The research conclusions provide managerial implications for marketing practitioners for how to use human brands on social media platforms in the web 2.0 era and ultimately enhance consumer purchase intentions.
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Weiger, Welf H., Hauke A. Wetzel, and Maik Hammerschmidt. "Leveraging marketer-generated appeals in online brand communities." Journal of Service Management 28, no. 1 (March 20, 2017): 133–56. http://dx.doi.org/10.1108/josm-11-2015-0378.
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Purpose The proliferation of online brand communities has shifted control over brands from firms to consumers. Demonstrating how marketers can stimulate consumers to use these opportunities and engage with the brand in such communities, the purpose of this paper is to address the effectiveness of normative and utilitarian appeals commonly employed in practice for enhancing engagement intensity and brand equity in turn. Design/methodology/approach This paper presents two studies at an individual user level. The first study builds on matched data on marketing actions, user behavior, and user perceptions from a Facebook brand community. The second study uses an experiment with members of a firm-hosted online brand community. The authors employ seemingly unrelated regressions while controlling for self-selection. Findings Marketer-generated appeals have a positive effect on brand equity that is mediated by engagement intensity. However, the strength of these effects depends highly on community, user, and relationship characteristics. Practical implications Generally speaking, marketer-generated appeals are effective tools for marketers to build brand equity through enhanced user engagement. However, their effectiveness can be improved when managers use a targeted approach. To offer precise managerial guidance, this paper shows how entertainment value, content consumption asymmetry (e.g. whether a user prefers user-generated content over marketer-generated content), and membership duration increase or lower the impact of appeals in building the brand through engagement intensity. Originality/value The authors provide evidence that appeals designed to drive user engagement in online brand communities are effective tools for boosting brand equity.
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Kruger, H., and L. C. H. Fourie. "An investigation into the uniformity and non-uniformity of online/offline retail brand building in South Africa." South African Journal of Business Management 34, no. 4 (December 31, 2003): 27–34. http://dx.doi.org/10.4102/sajbm.v34i4.689.
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Brand equity or -value is the result of the design and implementation of brand building, – measurement and – management programs. Brand building focuses on three interdependent tiers: selecting brand elements, choosing certain marketing activities and programs, and linking the brand to secondary brand associations. A brand holder’s first instinct may be, when it decides to evolve to the Internet, to maintain the status quo of its offline brand equity or value, by building a uniform online/offline brand. However, from the literature it is evident that authors are not united in their support of building uniform online/offline brands. Although building a uniform online/offline brand present certain tangible advantages, uniformity or non-uniformity proves not to be a binary decision, but dependant on the strategic imperative of the three tiered online/offline brand building initiative. To research three tiered online/offline brand building from a South African perspective, the uniformity and non-uniformity of brand name selection within the South African online/offline retail environment is firstly investigated. The advantages of building uniform online/offline brands are secondly elucidated as presented by the marketing programs – and activities of selected South African retail brands. Secondary brand associations, as part of the three tiered brand building phase or as separate strategic imperative, and the role it plays in non-uniform online/offline brand building, is thirdly examined. Findings are summarised, conclusions are drawn that elucidate the uniform and non-uniform brand building strategies of South African online/offline retailers and recommendations are made for future research.
Dissertations / Theses on the topic "Online brand equity"
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Zetterberg, Martin, Pontus Davidsson, and Mathias Johansson. "Brand Equity for Service Brands Online." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-44567.
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Purpose: The purpose is to explain what factors affect brand equity for SBOs. Hypotheses: These hypotheses were derived from a literature review. H1 - Perceived Quality has a positive effect on SBO brand equity H2 - Brand Association has a positive effect on SBO brand equity H3 - Brand Awareness has a positive effect on SBO brand equity Method: The researcher conducted an quantitative research where the empirical data was collected through a questionnaire. Conclusion: This research show that perceived quality, brand association and brand awareness positively affects SBO brand equity.
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Rios, Rosa Elvira, and rosariosq@hotmail com. "Sources and antecedents of brand equity for online companies." RMIT University. Management, 2008. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20080721.120726.
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The area of Brand Equity has received considerable attention during the past twenty years. The importance of a brand emanates from the fact that brand recognition and positive associations with it create value for companies and consumers. This value is called Brand Equity and translates into monetary value. Until now, there is scant research on brand equity for online retailers to test whether theoretical frameworks developed for offline companies apply to online businesses. The study is an attempt to bridge this gap by developing and testing a comprehensive brand equity model with selected drivers (customer support and a mix of functionality and fulfilment marketing efforts) and sources (awareness, association of value and trust, and loyalty) of brand equity. Grounded in a traditional offline consumer-based brand equity framework, a research model (at the aggregate level) for assessing brand equity of online companies is developed and tested using structural equation modelling (SEM). Several key findings are reported: First, a measurement model based on dimensions of awareness, associations of value and trust, and attitudinal loyalty seem to fit the data well. Measures have adequate reliability, convergent and discriminant validity. Secondly, from the SEM application, only value association and loyalty are potent determinants of brand equity. Third, awareness, trust and value associations contribute indirectly to create brand equity. Fourth, the hierarchical hypothesized relationships between the sources of brand equity are confirmed. The final best-fitting (calibrating) model derived from the subjects that had bought from the online businesses under study was validated across a sample of subjects. Simultaneous model comparison using structural equation (by means of Chi square difference) confirms the tenability of the calibrating model. To test for the probability than an incorrect model will be rejected, power analysis was calculated. The results indicate that the likelihood of rejecting the hypothesis of exact and close fit equals 1.0. The second phase of the study involved brand analysis at the individual level. According to the calculations Amazon obtains slightly higher brand equity than eBay and puts it in first place, eBay is in second place, followed by Dell in third. CDNow is the worst performer and obtains consumer-based brand equity below average. The study offers contributions to both academia and business in several ways.
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Mackin, Kevin, and Simon Skogman. "Online brand community : Värdeskapande genom interaktioner och aktiviteter." Thesis, Linköpings universitet, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-129901.
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Online brand communityn (OBC) innebar ett kraftfullt, och potentiellt värdeskapande, verktyg för företag. Det har dock visat sig att företag hade svårt att bemöta sina OBC:er. Det resulterade i att företag gick miste om de potentiella värden OBC:n hade. För att öka kunskapen kring värdeskapande och bemötande av OBC:er har Minecraft och Netflix respektive OBC:er undersökts med hjälp av netnografi. Studien undersökte hur interaktioner och aktiviteter bidrog till värdeskapande i form av ökat varumärkeskapital och ny innovation. Den belyste även hur OBC:er skiljde sig åt beroende på om OBC:erna var fokuserade på områden kring innovation kontra varumärkeskapital. Studien fann sju interaktionsmönster att analysera. Interaktionsmönstren visade på skillnader mellan OBC:erna utifrån deras fokus och förutsättningar. Studien kunde även beskriva hur sex av de sju interaktionerna var värdeskapande för företaget.Online brand community (OBC) is intended to be a powerful, and potentially valuable, tool for businesses. However, the outcome has shown that companies have had difficulties responding to their OBC:s. It has resulted in companies missing the potential values that OBC offered. In order to increase knowledge about value creation and reception of the OBC:s a netnography of Minecraft and Netflix, respectively OBC has been conducted. The study examined how interactions and activities contributed to the creation of value by an increased brand equity and new innovation. It also highlighted how the OBC:s differed depending on whether the OBC:s were focused on the topics of innovation versus brand equity. The study found seven interaction patterns to analyse. The interaction patterns showed differences between the OBC:s ,based on their focus and conditions. The study could also describe how six of the seven interactions created value for the company.
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Darabi, M. "The influence of SMS advertising on online brand equity among students in the UK." Thesis, University of Salford, 2017. http://usir.salford.ac.uk/42336/.
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With the technological improvements and new developments in the mobile industry, more and more brands are sending their advertising messages using consumers’ mobile phones. This growing interest is reflected in their allocated marketing budgets and expenditures, which shows that digital marketing and especially mobile advertising is booming. Allocations of the resources for various mobile advertising formats reveals that SMS (Short Message Service) advertising is usually ignored as it only accounts for a small portion of this expenditure, while newer approaches such as paid for search and display adverting incur the highest investments. However, new reports such as eMarketer (2016 a) suggest that there is still potential for SMS advertising to foster positive brand-customer relationships. These effects have been largely overlooked by both practitioners and academics as evidenced by the dearth of research on the influence of text messages on brand equity. Thus, this study aims to fill this gap by investigating the effect of SMS advertising on online brand equity. There is a growing body of the literature recognising the importance of brand equity. However, in terms of online brands, there is still potential for further research on online brand equity and its corresponding dimensions. Subsequently, following a comprehensive review of the literature, this study adopts four dimensions –brand awareness, brand trust, brand value and brand loyalty – to investigate online brand equity. Thus, the present thesis explores the relationship between SMS advertising and dimensions of online brand equity. In particular, the research examines the effect of two factors – namely, attitude toward using SMS advertising and consumers’ incentives assessments – on adopted dimensions of CBBE (consumer based brand equity) for online brands; specifically, brand awareness, brand trust, brand value and brand loyalty. Furthermore, this study selects students in the UK as a new cultural context. Accordingly, this study developed four research objectives and fourteen hypotheses to achieve its aim. The positivist perspective was used to examine the hypotheses. Since the study was aimed at exploring relationships between known variables, a questionnaire was designed using key items form relevant studies and administered to 311 students in the UK. The collected data was analysed for validity and reliability and subsequently, the hypothesised relationships were examined using Smartpls 3. The findings of the research show that while there are statistically significant relationships between SMS advertising and dimensions of online brand equity, their overall effect on brand equity is limited – except for the influence of incentives assessments on brand loyalty. In particular, this study showed that attitude toward using SMS advertising has direct and significant relationships with both brand trust and brand awareness. Furthermore, consumers’ assessment of the incentives that are included in text messages could affect the brand value and brand loyalty. This research also demonstrates that there are inter-relationships between the identified dimensions of online brand equity i.e. there is a significant relationship between brand value and brand trust. Moreover, the findings show that consumers’ gains (benefits) from the text messages (i.e. incentives and information) have a more significant effect on consumers’ attitude toward using SMS advertising compared to the sacrifices demanded in the process (i.e. irritativeness and importance of permission). Thus, despite the fact that some limited studies have examined the effects of SMS advertising on brand equity, this research makes incremental contributions to the mobile advertising and branding research in three ways: First, the previous studies on the factors influencing consumers’ attitude toward SMS advertising were mainly conducted before 2010. However, the nature of SMS advertising has since changed significantly i.e. the role of text messages has changed from an entertaining communication medium to a simple informative and reminder of available offers. Hence, this research re-evaluates the strength of previously identified relationships in this regard. Furthermore – applying the expectancy-value theory— this thesis focuses on attitude toward using SMS advertising (attitude toward an act) in comparison to previous research which focused on attitude toward SMS advertising or attitude toward specific text messages (attitude toward an object). Secondly, based on the hierarchy of effects model, the present research examines the inter-relationships between the dimensions of online brand equity—namely, brand awareness, brand trust, brand value and brand loyalty—for pure digital brands. Thirdly, this thesis extends the hierarchy of effects model to determine the possible relationships between SMS advertising and the dimensions of online brand equity.
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Hörnkvist, Joachim, and Jesper Willman. "Konsten att inte vara offside online : Elitidrottsklubbars varumärkesbyggande i sociala medier." Thesis, Linköpings universitet, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-139963.
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Bakgrund: Den ökade användningen av sociala medier har lett till att de i allt större utsträckning används som varumärkesbyggande verktyg för företag och organisationer. Den ökade kommersialiseringen som skett inom elitidrott har lett till att även elitidrottsklubbar avser att stärka sina varumärken. Tidigare forskning visar att elitidrottsklubbar bör utnyttja sociala medier för att främja och stärka relationen med supportrar och kunder, eftersom det på lång sikt bidrar till ökade intäkter för klubben. I en svensk kontext är forskningen om elitidrottsklubbars varumärkesbyggande i sociala medier däremot ytterst begränsad. Med anledning av denna kunskapslucka krävs ytterligare studier om hur svenska idrottsklubbar använder sociala medier för att stärka sina varumärken. Syfte och frågeställningar: Studiens syfte är att undersöka hur och varför svenska elitidrottsklubbar använder sociala medier som varumärkesbyggande verktyg. Vilka syften har användningen av sociala medier för en svensk elitidrottsklubb och hur uppfylls dem? Vilka förtjänster och utmaningar medför användningen av sociala medier som varumärkesbyggande verktyg i kontexten av svensk elitidrott? Vad för innehåll publicerar en svensk elitidrottsklubb på sociala medier och hur påverkar det klubbens fans? Genomförande: Studien har kombinerat en kvantitativ och kvalitativ forskningsstrategi. Innehållsanalyser av en fallorganisations publicerade material på sociala medier, samt en kvalitativ semistrukturerad intervju har utförts för att fylla studiens syfte. Resultat: Sociala medier är viktiga verktyg för att bygga och fördjupa relationen, samt skapa lojalitet mellan klubben och dess fans och kunder. Sociala medier fyller också direkta ekonomiska syften. Studien har även påvisat tydliga utmaningar som klubbar ställs inför. Utmaningar som till stor del grundar sig i brist på enhetlig syn på hur och varför socialamedier ska användas.Problem definition: The emergence of social media has resulted in that companies to a bigger extent uses them as brand management tools. The increased commercialization in professional team sports led to the fact that professional sports clubs aim to strengthen their brands. Previous research shows that professional sports clubs should take advantage of social media to promote and strengthen relationships with fans and customers, since it will result in increased revenues for the club in the long term. In a Swedish context, however, the research about professional sports clubs’ brand management in social media is extremely limited. Due to this research gap, further research studying Swedish professional sports club’s brand management in social media is eligible. Aim and research questions: The purpose of this study is to examine how and why Swedish professional sports club use social media as a brand management tool. What are the purposes of using social media as a brand management tool for a Swedish professional sports club and how are they fulfilled? What benefits and challenges entails he use of social media as brand management tool in the context of professional Swedish sports? What content is published by professional Swedish sports club on social media and how does it affect its fans? Methodology: This study has combined a quantitative and qualitative research strategy. Content analysis of a case organization's material published on social media, as well as qualitative semi-structured interviews have been conducted to fulfil the purpose of this study. Findings: Social media are important tools for building and deepening the relationship, as well as creating loyalty, between the club and its fans and customers. Social media also fills direct economic purposes. This study has also highlighted clear challenges that sports clubs face when using social media. These challenges are to a big extend due to lack of unanimous views on how and why social media should be used.
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Promsopee, Issaree, and Minmanta Thanaphonpavee. "Digital marketing’s impact on customers’ perspective towards brand : Case study of Blackberry on Facebook." Thesis, Mälardalens högskola, Akademin för hållbar samhälls- och teknikutveckling, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-12625.
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Duque, Diana Carolina da Cruz. "Criar e desenvolver capital da marca centrado no cliente : uma aplicação." Master's thesis, Instituto Superior de Economia e Gestão, 2012. http://hdl.handle.net/10400.5/10879.
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Mestrado em MarketingDesenvolver marcas fortes é uma prioridade para muitos empreendedores e empresas, contudo o processo de criação e gestão destas é algo difícil e complexo. O Modelo de Capital da Marca Centrado no Cliente, proposto por Keller (1993), apresenta-se como um guia para a gestão estratégica de marcas, facultando orientações tácticas específicas para planear, desenvolver, mensurar e gerir o capital da marca. Este modelo revelou-se primordial para o desenvolvimento deste projecto cujo objectivo foi a criação e desenvolvimento de uma nova marca online. Em primeiro lugar foi necessário desenvolver um conceito de negócio específico, sendo estabelecido à priori o quadro de referência competitivo, (o mercado-alvo e a concorrência), e o posicionamento da marca. De seguida foram exploradas formas de criar capital da marca, como por exemplo, através de elementos da marca, de programas de marketing, e da geração de associações secundárias.Por fim, abordou-se o contributo deste projeto, onde foram descritas as suas limitações e apresentadas linhas de trabalho futuro.
Developing strong brands is a priority for many entrepreneurs and companies though creating and managing them is somewhat difficult and complex.Keller’s Customer-Based Brand Equity Model (1993), poses as a guide for creating and strategically managing brands, providing specific tactical guidelines for planning, developing, measuring and managing brand equity. This model has proved to be essential for the development of this project whose aim was the creation and development of a new online brand. Firstly, it was necessary to develop a specific business concept, having determined in advance the frame of reference (target market and nature of competition), and establish brand positioning. It was then explored ways to create brand equity, for example, through brand elements, marketing campaigns and the use of secondary brand associations. Finally, the contributions of this project, its limitations and future lines of work are presents.
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WESTIN, WESTIN, and KAJSA TORSTENSSON. "Ett starkt varumärke når fram." Thesis, Högskolan i Borås, Institutionen Textilhögskolan, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-20705.
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Den ökade betydelsen av att som företag ha ett starkt varumärke för att synas på marknaden har inneburit att det läggs ner allt mer tid och resurser på varumärkeshöjande aktiviteter inom företagen. Den växande virtuella världen och den ökade handeln på Internet har i kombination med vikten av ett starkt varumärke skapat en komplicerad situation. Vagabond är ett svenskt varumärkesproducerande skoföretag som har ställts inför de möjligheter och svårigheter som den ökade Internetanvändningen har inneburit. Expansionen genom försäljning via återförsäljare på Internet har inneburit att svårigheterna med att kontrollera hur varumärket framställs på olika sidor på Internet har ökat. Den totala skokonsumtionen har ökat de senaste åren och konkurrensen på skomarknaden har blivit stor, vilket bidrar till att vikten av att sticka ut blir allt större.Syftet med vår studie är att förklara hur det varumärkesproducerande företaget, i vårt fall Vagabond, arbetar med att framställa och bevara sitt varumärke och vidare hur de Internetbaserade återförsäljarna resonerar kring sina produkters varumärken. Syftet är på så sätt också att undersöka och analysera vilka attityder de Internetbaserade återförsäljarna har, vilket ansvar de känner gentemot framställandet av varumärkena samt hur viktigt det är för dem att framställa dem på rätt sätt. Vi har i vår studie fokuserat på relationen mellan företag och har på så vis inte beaktat konsumenten till någon högre grad. Vårt huvudproblem lyder: Hur säkerställer företaget sitt varumärkes profil och image vid försäljning via återförsäljare på Internet?I vår teoretiska referensram förklaras begrepp som behandlar de ämnen som hjälper till att svara på vår huvudfrågeställning, det vill säga litteratur som behandlar områden som varumärke, marknadskommunikation, ”Visual Merchandising” och Internethandel. Som tillägg till litteraturen har vi funnit intressanta teorier i vetenskapliga artiklar som behandlar ämnen så som ”online branding” och ”online Visual Merchandising”. Tillsammans har teorierna gett oss en bra och översiktlig bild av vår problemställnings bakomliggande omständigheter.Vi har genomfört en fallstudie där det empiriska materialet har samlats in genom intervjuer med relevanta parter samt egna observationer av ett urval av de Internetbaserade återförsäljarnas webbplatser. Relevanta parter definieras som representanter från fallföretaget Vagabond samt Internetbaserade återförsäljare av skor. Insamlat empiriskt material har sedan applicerats på uppställda teorier som sedan använts som grund till vår analys och slutsats.De slutsatser som dragits i studien kan kort sammanfattas i att det i slutändan handlar om att varumärket ska arbeta med sin egen image och varumärkesbyggande för att göra det så tydligt och starkt som möjligt. En slutsats är också att det kan underlätta om det varumärkesproducerande företaget ger återförsäljarna korrekt information om varumärkets värden och produkter. På så sätt uppfattar både återförsäljare och konsumenter varumärket på önskat sätt och genererar goda associationer och en hög förväntad kvalitet.The increased importance of having a strong brand to be differentiated on the market has lead to that companies put more time and resources on brand-enhancing activities. The ever growing virtual world and the increased phenomenon of Internet trade have in combination with the importance of a strong brand created a complicated situation for the companies and their brand. Vagabond is a Swedish designer and distributor of shoes that has to face the opportunities and difficulties that the increased usage of the Internet has lead to. The expansion of selling your products through resellers online has increased the difficulties of how to control in what way the company’s brand is emitted on the Internet around the world. The consumption of footwear has increased in recent years and the competition in shoe business has become fierce, which has contributed to the enhanced importance of differentiation.The purpose of our study is to explain how the brand manufacturer, in our case Vagabond, works with the exhibition and preserving of the company’s brand, and further how the online resellers deliberates when it comes to their product’s brands. The purpose is in that way also to investigate and analyze what attitudes the online resellers have, their responsibilities when it comes to exhibition of brands and how important it is for them to exhibit them correctly. We have in our study focused on the relationship between companies, and have thus not taken into account the consumer to any great extent. Our main problem follows: How can the company ensure their brand’s profile and image when selling their products through resellers online?Our study can be defined as a case study where the empirical material has been gathered through interviews with the company Vagabond and two online resellers, and observations of a selection of online resellers and their websites. In our theoretical framework we explain different concepts that discuss the subjects that help to answer our main problem, i.e. literature that discuss subjects such as branding, market communication, visual merchandising, and trading on the Internet. In addition, we found interesting theories in scientific articles about online branding and online visual merchandising. Altogether the theories have given us a good and perspicuous view of the underlying circumstances of the problems discussed in our study.The conclusions that came out from our study can be summarized as follows; in the end, it’s all about the brand manufacturer and its’ own brand building activities to make the brand as strong and clear as possible. A second conclusion is that the brand manufacturer can facilitate for themselves and for the online reseller if they provide correct information about the brands’ values and products. In that way, both the resellers and the consumers can understand the content of the brand and generate positive associations about the brand and a high level of perceived quality.Program: Textilekonomutbildningen
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Johansson, Anton, Isabela Chiweshe, and Tim Rikli. "It is a Win-Win Situation. : A quantitative study about the effects of perceived co-creation benefits on customer-based brand equity (CBBE)." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-85333.
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Background: Brand managers are always trying to find ways to increase brand profitability and creating a stronger competitive advantage. Part of the marketing activities implemented by brand managers is geared towards building brand equity. Managers have now recognized the importance of the customer in creating brand equity and therefore implement co-creation as a way of creating value together with the customer. Co-creation allows for the firm to bring the customer closer. Two dimensions of brand equity which are brand loyalty and brand experience were chosen for this study. Purpose: The purpose of this study is to explain the effects of perceived co-creation benefits on brand loyalty and brand experience (CBBE). Methodology: To meet the purpose, the study proposes an explanatory design with a quantitative approach. After reviewing relevant literature, three benefits were found important for the customers and in connection to the purpose of a researched model based on six hypotheses was developed. The empirical data was collected through a self-administered questionnaire which was distributed online with a total of 119 responses which were recorded and passed the qualification question whether they follow a brand on social media. Findings: The authors found evidence that perceived co-creation benefits have an effect on CBBE. It was found that particularly hedonic benefits have a significant effect on brand loyalty. Another finding was that social integrative benefits also has an effect on brand experience.
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Santos, Cláudia Sofia Pereira. "O impacto das actividades de marketing nos social media, no Brand Equity e na relação dos consumidores com as marcas online." Master's thesis, FEUC, 2013. http://hdl.handle.net/10316/24780.
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Dissertação de mestrado em Marketing, apresentada à Faculdade de Economia da Universidade de Coimbra, sob a orientação de Arnaldo Coelho.Os social media têm um papel cada vez mais importante no estabelecimento das relações comerciais e na forma como os produtos e serviços são avaliados pelos consumidores. As marcas começam a aproveitar as novas plataformas no sentido de estreitar o relacionamento com os seus clientes procurando maximizar as suas acções nas páginas sociais. Sendo cada vez maior a preocupação em comunicar através das redes sociais, a elaboração deste estudo pretende averiguar se existe um maior envolvimento com as marcas, provocada pela forma como estas comunicam nos social media. Seguindo a linha de investigação de Kim e Ko (2010) procuramos perceber quais as actividades de marketing nas redes sociais que mais impacto têm nos consumidores. Estes têm um papel cada vez mais activo na internet e o Word of Mouth (e-WOM) passou a ser uma ferramenta com peso considerável que tem de ser gerida pelos marketeers. Os estudos de Yoo e Donthu (2001) serviram de base para perceber o impacto que as dimensões do brand equity têm na intenção de compra e no e-Wom. Pretende-se ainda perceber de que forma as actividades de marketing usadas pelos social media influenciam o sentimento de confiança e compromisso com a marca. Foi ainda analisada a relação do consumidor face ao chamado marketing de permissão, onde o consumidor é participante activo na estratégia de marketing da marca. Por tudo isto, percebe-se que as actividades de marketing tradicionais tem de ser reajustadas e novos desafios são propostos aos marketeers. Procuramos com este estudo ser um contributo para uma melhor compreensão os conceitos estudados.
Books on the topic "Online brand equity"
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Rubicon, Blue. Investing media brand equity online. London: Newspaper Society, 2002.
Find full textBook chapters on the topic "Online brand equity"
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Cantone, Luigi, Paola Peretti, and Pierpaolo Testa. "Consumer Online Brand Engagement and Brand Equity Creation: An Empirical Research on the Italian Luxury Fashion Brands." In Let’s Get Engaged! Crossing the Threshold of Marketing’s Engagement Era, 559. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-11815-4_168.
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Ding, Jun, Qiang Lu, and Xianghua Chu. "The Effect of Stockout Cause and Brand Equity on Consumer Preference in Online Retailing." In Lecture Notes in Electrical Engineering, 599–608. Berlin, Heidelberg: Springer Berlin Heidelberg, 2015. http://dx.doi.org/10.1007/978-3-662-47200-2_63.
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Christodoulides, George, Leslie de Chernatony, and Olivier Furrer. "Moving Away From Short-Term Performance Measurement Online: A New Metric of Brand Equity." In Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 300–304. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-11806-2_125.
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Khanlari, Amir, Faezeh Rezaei, and Seyed Abolghasem Mira. "The Effects of Social Media-Based Brand Communities on Brand Loyalty and Brand Equity." In Advances in Marketing, Customer Relationship Management, and E-Services, 216–43. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-8586-4.ch012.
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Nowadays, the concept of brand community is tied with media. So, the new concept of social media based brand community without constraint of geography is built. In this chapter, we investigate the effects of social media based brand community on elements of the customer centric model, brand loyalty and brand equity through its antecedents (i.e., brand loyalty, brand trust, perceived quality, brand awareness/ association). An online survey with 170 users of brand community of Cinere Company on Facebook was conducted and path analysis technique was applied for data analysis. The results show that brand community of Cinere on social media has positive effects on all elements of the customer centric model. customer/ other customer and customer/ brand relationships have positive effects on brand loyalty with mediating role of brand trust; and loyalty, perceived quality, brand awareness/association have positive effects on brand equity. Interestingly, brand trust contributes only indirectly to brand equity. Finally, implications for practice and future research opportunities are discussed.
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Weitzl, Wolfgang. "Creating Consumer-Based Brand Equity With Social Media Content Marketing." In Handbook of Research on Entrepreneurship and Marketing for Global Reach in the Digital Economy, 419–41. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-6307-5.ch018.
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Due to the growing importance of company-initiated online brand communities (OBCs) like Facebook brand fan pages, details about consumers' perceptions of these sites need to be linked to their effects on customer-based brand equity. This research builds on Keller and Lehmann's brand value chain as the theoretical foundation and adopts the theory to fit the social media context. This approach enables the simultaneous evaluation of the impact of consumer online content perceptions on both fan-page engagement and consumers' brand mindset. Specifically, this research investigates the consumer-based outcomes of perceptions of content's vividness and interactivity as well as the effects of perceived information and entertainment value of brand posts. In addition, this empirical study evaluates the consequences of positive brand fans' comments for consumer online engagement (e.g., liking), brand awareness, image, and attitude. Results show that consumer-oriented brand pages can stimulate positive offline brand engagement such as loyalty and recommendation.
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Weitzl, Wolfgang. "Creating Consumer-Based Brand Equity With Social Media Content Marketing." In Research Anthology on Strategies for Using Social Media as a Service and Tool in Business, 1233–55. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-9020-1.ch061.
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Due to the growing importance of company-initiated online brand communities (OBCs) like Facebook brand fan pages, details about consumers' perceptions of these sites need to be linked to their effects on customer-based brand equity. This research builds on Keller and Lehmann's brand value chain as the theoretical foundation and adopts the theory to fit the social media context. This approach enables the simultaneous evaluation of the impact of consumer online content perceptions on both fan-page engagement and consumers' brand mindset. Specifically, this research investigates the consumer-based outcomes of perceptions of content's vividness and interactivity as well as the effects of perceived information and entertainment value of brand posts. In addition, this empirical study evaluates the consequences of positive brand fans' comments for consumer online engagement (e.g., liking), brand awareness, image, and attitude. Results show that consumer-oriented brand pages can stimulate positive offline brand engagement such as loyalty and recommendation.
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Hsu, Chin-Lung, and Judy Chuan-Chuan Lin. "An Empirical Study of Smartphone User Behavior." In Multigenerational Online Behavior and Media Use, 1491–517. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-7909-0.ch080.
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This study investigates determinants of the adoption behavior of smartphone users. Despite the increasing number of smartphone users, the literature on information technology usage has paid little attention to the motivation behind smartphone adoption. This study identifies three determinants of smartphone adoption behavior: innovative characteristics, brand equity and social influences. Data were collected from 293 smartphone users. The analytical results have indicated that users choose to use smartphone not only for its usefulness, enjoyment and compatibility to their lifestyle (i.e. innovative characteristics), but also for its cost effectiveness (i.e. brand equity). Additionally, users will search for related information for the suitability of their adoption decisions (i.e. social influence). Together, the above factors account for over 60 percent of adoption behaviors. Moreover, the findings also indicate that perceptions of use varied over the innovation diffusion stage. Implications and suggestions for practitioners are also discussed.
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Kumar, Pawan, and Gursimranjit Singh. "Using Social Media and Digital Marketing Tools and Techniques for Developing Brand Equity With Connected Consumers." In Handbook of Research on Innovations in Technology and Marketing for the Connected Consumer, 336–55. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-0131-3.ch016.
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This chapter provides a theoretical analysis on the role of digital marketing, social media, and digital marketing tools and techniques (DMTT) in developing customer-based brand equity (CBBE). The chapter discuses different types of digital marketing tools and techniques. The review has found that the consumer's behavioural engagement with brands via social media has a positive effect on customer-based brand equity. Digital media has a positive effect on buyer's intentions because it creates a strong connection between customers and business. Web 2.0-based technologies let users create and collaborate and exchange information and values. This has further led to consumers participating in the process of production of goods and services, as co-creators. Customer engagement, co-creating, and sharing of information via online platforms enhances customer relationship and brand equity.
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Roberts, Mary L. "Interactive Brand Experience." In Advances in Electronic Marketing, 103–21. IGI Global, 2005. http://dx.doi.org/10.4018/978-1-59140-321-0.ch006.
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E-marketing has evolved from an environment that was solely direct response to one that includes significant opportunities for brand development. Internet marketing uses a rich set of tools to create exceptional customer experience that results in strong relationships with the brand. Off-line tools like elements of the brand and image-building promotional programs are as important as ever in building brand equity. To those have been added online tools, including personalization, customization, cocreation, purchase-process streamlining, self-service, brand community, rich media, product self-design tools, and dynamic pricing. This gives the marketer a rich choiceboard of off-line and online techniques from which to select the most appropriate for the brand and any given promotional activity. The challenges are to select the most effective tools and then to execute flawlessly and seamlessly at all customer touchpoints to achieve the desired quality of customer experience.
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Vannoy, Sandra A., B. Dawn Medlin, and Charlie C. Chen. "Enhancing the Trust of Members in Online Social Networks." In Studies in Virtual Communities, Blogs, and Modern Social Networking, 201–17. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-4022-1.ch014.
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The trust of members is essential to the sustainability of e-business. Unlike other business models, the success of online social networks is highly dependent upon the growth rate of social network size. In order to accelerate and continue the growth rate, online social networks need to be able to continuously roll out diversified services and use them to interest existing and new members. However, the nature of this business model can expose online social networks to ubiquitous security threats such as spam, viral marketing and viruses. In order to convince users to adopt social network services, cultivation of brand equity and trust in the online social networks is essential. This study integrates technical and marketing perspectives to examine the potential influence of website quality and brand equity on user satisfaction, thereby influencing users’ formation of trust. A survey was conducted with 385 subjects to understand the causal relationships between the studied constructs. Regression analysis indicates that website quality, brand loyalty, brand association, and brand quality have a positive influence on user satisfaction, thereby increasing the trust of members in online social networks. Brand awareness shows no significant influence on user satisfaction. These findings lead us to derive theoretical and practical implications on the sustainable operation of online social networks.
Conference papers on the topic "Online brand equity"
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Sontaite-Petkeviciene, Migle. "Customer-based brand equity creation for online grocery stores." In Research for Rural Development 2020. Latvia University of Life Sciences and Technologies, 2020. http://dx.doi.org/10.22616/rrd.26.2020.029.
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Given the growing worldwide tendencies of online shopping and increasing popularity of online grocery shopping, building customer-based brand equity for online grocery stores is gaining its popularity among business owners and marketers. Building good customer-based brand equity is considered to be one of the crucial goals for online businesses that leads to successful competition and good customer experience. The aim of this research is to determine customer-based brand equity dimensions for online grocery stores. To reach the aim, this paper adopts analysis and synthesis of scientific and practical literature in the field of customer-based brand equity and empirical research of three stages: field analysis, expert interviews and customer survey. 33 dimensions of customer-based brand equity for online grocery stores grouped in 8 dimension clusters were generated from the field analysis and expert interviews. Generated dimensions were provided for the evaluation during the customer survey. Empirical research proved 31 valid dimensions of customer-based brand equity for online grocery stores evaluated as very relevant, relevant and of average relevance. Main drivers of customer-based brand equity for online grocery stores that proved to be very relevant are: saving time, good price, fresh products, quality of service, and reputation of retail chain behind.
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Barreda, Albert A., Fevzi Okumus, Khaldoon Nusair, and Anil Bilgihan. "EXPLAINING ONLINE BRAND EQUITY WITH WEBSITE INTERACTIVITY THEORY: A STUDY OF CUSTOMER EQUITY." In Bridging Asia and the World: Global Platform for Interface between Marketing and Management. Global Alliance of Marketing & Management Associations, 2016. http://dx.doi.org/10.15444/gmc2016.07.07.05.
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Sujata, Joshi, Padman Arjun, and Menachem Domb. "Online Brand Communities and their Impact on Brand Equity of Indian Telecommunication Industry." In Annual International Conference on Qualitative and Quantitative Economics Research (QQE 2016). Global Science & Technology Forum ( GSTF ), 2016. http://dx.doi.org/10.5176/2251-2012_qqe16.10.
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Zhu, Dauw-Song, and Min-Jone Kuo. "A Study on the Customer-Based Brand Equity of Online Retailers." In 2010 IEEE/ACIS 9th International Conference on Computer and Information Science (ICIS). IEEE, 2010. http://dx.doi.org/10.1109/icis.2010.128.
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Ali, Dini Salmiyah Fithrah, and Itca Istia Wahyuni. "The Role of Online Community indorunnersbdg in Building the Brand Equity." In Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/icebef-18.2019.99.
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Huo, Yunfu, Heng Duan, and Huipo Wang. "Research on the Online Channel Strategy of Traditional Manufacturers Based on Brand Equity." In 2017 International Conference on Applied Mathematics, Modeling and Simulation (AMMS 2017). Paris, France: Atlantis Press, 2017. http://dx.doi.org/10.2991/amms-17.2017.103.
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Barreda, Albert A., Khaldoon Nusair, Fevzi Okumus, and Anil Bilgihan. "THE IMPACT OF SYSTEM INTERACTIVITY ON ONLINE BRAND EQUITY: THE MEDIATING EFFECT OF TRUST INTEGRITY IN ONLINE ENVIRONMENTS." In Bridging Asia and the World: Global Platform for Interface between Marketing and Management. Global Alliance of Marketing & Management Associations, 2016. http://dx.doi.org/10.15444/gmc2016.10.03.04.
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Kurniawan, Ramdhan. "The Effect of Online Experience on Revisit Intention Mediated with Offline Experience and Brand Equity." In 2nd International Seminar on Business, Economics, Social Science and Technology (ISBEST 2019). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/aebmr.k.200522.020.
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Albrecht, Carmen-Maria, and Pietro Häger. "HOW TO OFFER LUXURY PRODUCTS ON THE INTERNET: THE INFLUENCE OF ONLINE ASSORTMENT DECISIONS AND ONLINE PURCHASE OPTIONS ON BRAND EQUITY." In Bridging Asia and the World: Global Platform for Interface between Marketing and Management. Global Alliance of Marketing & Management Associations, 2016. http://dx.doi.org/10.15444/gmc2016.02.05.01.
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