Academic literature on the topic 'Office Digitalisation'
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Journal articles on the topic "Office Digitalisation"
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Nelke, Astrid. "Impact of the COVID-19 pandemic on corporate employer branding." Technium Social Sciences Journal 16 (February 10, 2021): 388–93. http://dx.doi.org/10.47577/tssj.v16i1.2436.
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The COVID-19 pandemic is disrupting the world of work. While before the pandemic most employees worked in an office, many employees are now experiencing hybrid workplaces and accelerated digitalisation on the job. These changes demand new leadership concepts and individual support for every single employee. Likewise, the employer branding of companies must undergo changes and be tailored to the novel situation. However, many companies must first readjust to the current circumstances. This involves a determined digitalisation of employer branding procedures and the adaptation of the employer brand communication both to the needs of the target groups and the requirements of the digital processes.
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Kováčiková, Hana. "A Definition of Digital Markets by the Slovak Antimonopoly Office – Has the Boat to Digitalisation Already Sailed?" Yearbook of Antitrust and Regulatory Studies 12, no. 21 (2020): 247–58. http://dx.doi.org/10.7172/1689-9024.yars.2020.13.21.10.
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Digitalisation has brought new legal challenges even to competition law. The traditional SSNIP test used by competition authorities does not work with online markets, where services or products are made available to consumers free of charge. This paper analyses some aspects of zero-price markets and their assessment from the point of view of European competition authority and from the point of view of the Slovak Antimonopoly Office.
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De Bruyne, Evi, and Doranne Gerritse. "Exploring the future workplace: results of the futures forum study." Journal of Corporate Real Estate 20, no. 3 (September 10, 2018): 196–213. http://dx.doi.org/10.1108/jcre-09-2017-0030.
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Purpose The purpose of this paper describes the set-up and results of the “futures forum” study. Through different methodological approaches, the future of work and its implications for the future (physical) workplace are explored. What will our office workplace look like in 2025 and how best to support future work, in alignment with the different organisational support services [human resources, information technology (IT), facility management and real estate]? Design/methodology/approach Different stakeholders were involved through different methods. First, a global literature study summed up some of the contemporary views on future directions and future studies. Second, focus groups were held with office end-users and employees of 11 participating organisations. Third, a Delphi study was applied to a multidisciplinary expert group. And finally, results were further developed in a “pre-design” workshop. The “forum” refers to the consortium of private and public partners that supported the study. The research involved large (>1,000 employees) knowledge-based and administrative organisations. Findings The fast-developing digitalisation will have substantial repercussions for work processes and environments. New types of work and work processes are appearing and need to be accommodated. Work will be organised in a more dynamic manner to adapt to the rapid changes in the market. Automation will lead to a continuous decrease of administrative processes which leaves more complex, knowledge-intensive work in organisations. Digitalisation and technology will lead to new ways of working and other necessary capabilities in the organisation with great emphasis on IT and technology-based activities. This dynamic environment brings the demand for an agile response of the support services in the organisation and a work environment that can accommodate changes easily. The main findings centre around eight themes for the future workplace that were considered to be the main, joint priorities of support services. These themes are changes in work, move towards digitalisation, adaptive potential of organisations, liberation of old structures, attract and retain employees, self-employment and self-marketing and future employee needs. Because of the dimensions of the research topic, a broad thematic perspective was applied so a further in-depth exploration might be valuable. The stakeholders that were involved in the data collection were mostly contacted through research partners, which might narrow research findings. Originality/value Many “future studies” have been taken place in the past, and they all apply a different research scope. This study aimed specifically at large office organisations in The Netherlands and on the implications for the future workplace that are to be addressed in a communal way by the organisations’ support services.
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Schafer, Valérie. "From Print to Digital, from Document to Data: Digitalisation at the Publications Office of the European Union." Open Information Science 4, no. 1 (December 6, 2020): 203–16. http://dx.doi.org/10.1515/opis-2020-0015.
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AbstractSince the 1970s, the Publications Office of the European Union, the official publisher of all the institutions and bodies of the EU, has had to adapt to a fast-changing situation as the number of EU Member States has grown and the number and nature of publications has evolved (including publishing public tenders of EU institutions and Member States in 1978 through a supplement to the Official Journal of the European Union and handling CELEX, an interinstitutional and multilingual automated documentation system for community law, in 1992). These changes occurred over several ages of computing. The computerisation of the Publications Office was primarily a response to the need for rationalisation and productivity, but the aim was also to gradually adapt to new types of document publication and consultation. These different stages of digitalisation required the constant transfer of information to a multitude of media. Supports, such as punched cards, optical discs and CD-ROMs, had varying life expectancies and are all evidence of attempts to digitise information before the Web.This evolution not only illustrates the need to constantly harmonise a large amount of information, it also highlights some continuities. It affects the management of information systems but also meets regularly updated standardisation, interoperability and sustainability needs within a complex ecosystem.
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Buics, László, and Edit Süle. "Statistical analysis of Hungarian public service processes for key performance indicator measurement." Hungarian Statistical Review 3, no. 2 (2020): 71–98. http://dx.doi.org/10.35618/hsr2020.02.en071.
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The sophisticated and extensive toolkit for designing, managing, and measuring industrial processes is constantly expanding and forced to meet the new standards that are set by the limitless amount of data offered by the digitalisation of the industrial environment. However, services are managed under cumbersome conditions, in terms of expectations, measurability, and the modelling techniques used. Key performance indicators (KPIs) have been used for a long time in the private sector and industry compared with the public sector. Companies often use KPIs to measure the performance of individual processes to determine whether they meet or fail the expectations of customers and themselves. While public sector service providers are often monopolistic, the performance measurement also becomes a hot debate in the public sector as the citizens’ demand for quality services increases. This study aims to identify objective KPIs and demonstrate how they can be measured in a public service context, regardless of the type and complexity of the given service. As an example, the authors discuss the front office operations of government windows and the contact affair procedures of guardianship offices. They apply business process modelling in order to map the service processes and perform a statistical analysis to extract waiting, processing and lead times from the available dataset to comprehensively overlook these services. Their goal is to offer an analogy of industrial service process management by presenting how the methods and measures can be used to review processes in an industrial, manufacturing or public service, using a holistic management approach.
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Baran, Jolanta, Daria Tandos, and Iwona Żabińska. "Comparative Analysis of Selected Car Parks." Multidisciplinary Aspects of Production Engineering 4, no. 1 (September 1, 2021): 365–75. http://dx.doi.org/10.2478/mape-2021-0033.
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Abstract Statistics from the Central Statistical Office (CSO) state that the total number of motor vehicles and mopeds in Poland in 2019 was 31,989,313 units. According to the Central Register of Vehicles (CEPiK) maintained by the Ministry of Digitalisation, the number of motor vehicles registered in Poland in 2019 was 23,878.8 thousand units. Among them, 18,302.4 thousand passenger cars were registered. The constantly increasing number of vehicles on the road has a significant impact on the deterioration of road capacity and drivers’ frustration with parking, especially during rush hours in the centres of large cities. Hence, urban logistics, including the country’s parking policy, is extremely important to a significant proportion of citizens. Unfortunately, citizens have different perspectives on parking issues. Most drivers expect to be able to leave their car as close as possible to their destination, while some residents, especially non-motorised ones, are against the conversion of free city space into car parks. In response to the presented issues, a comparative analysis of selected types of car parks was carried out. This analysis was one of the stages of the project entitled: “Analysis of the environmental impact of a vertical parking solution using life cycle assessment at the design stage” carried out at the Silesian University of Technology.
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Buics, László, and Boglárka Eisingerné Balassa. "Servitization of public service processes with a simulation modelling approach." Engineering Management in Production and Services 12, no. 3 (October 15, 2020): 116–31. http://dx.doi.org/10.2478/emj-2020-0023.
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AbstractThis article aims to examine how the theory of co-production can be connected with servitization and digitalisation and used together for the public service development with the help of discrete-event simulation modelling to highlight time-related deficiencies of a complex public service process, which is most commonly used by patchwork families. Data was taken from the Guardianship Office in Győr (Hungary), based on which in-depth interviews were conducted. Based on the legal background and the interviews, the authors of the article created the process model of the contacting procedure. Based on the model, discrete-event simulation was used to identify the process elements for potential improvement through servitization. Discrete-event simulation showed the insufficiency of national regulation regarding the whole process and weaknesses of the contacting procedures in terms of quality and success. Basic reasons were found for the dissatisfaction expressed by participants of the procedures (administrators and customers). The increasing customer demand for high quality and efficient public services and failures in the New Public Management (NPM) in Eastern European countries require other approaches to advance. The paper connects the theory of co-production and servitization in a public service context and demonstrates how a complex public service can be examined with this approach to find possible improvements. The government must change the process regulation considering the number of the cases, the workload of administrators and family types (divorced or patchwork). The emphasis should be placed on the training and experience of administrators.
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Umans, Timurs, Martin Kockum, Elin Nilsson, and Sofie Lindberg. "Digitalisation in the banking industry and workers subjective well-being." International Journal of Workplace Health Management 11, no. 6 (December 3, 2018): 411–23. http://dx.doi.org/10.1108/ijwhm-05-2018-0069.
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Purpose The purpose of this paper is to explore how bankers perceive digitalisation relating to their subjective well-being. The paper seeks to further explore how this relation is contingent on the aspect of structural organisation represented by the concept of individualist/collectivist organisational culture. Design/methodology/approach The study is based on the survey distributed to employees of 18 bank offices in the south of Sweden, which 161 employees answered. The analysis of the data was performed by descriptive statistics, principle component analysis, Pearson correlations, multiple linear and moderating multiple linear regression analyses. Findings The study indicates that bankers’ experience digitalisation as a four-faceted construct: a tool for information management, and work optimisation, customer relation management and as a change agent. The study suggests that the use of digital tools for work optimisation has a positive relation to the work- related dimensions of subjective well-being as well as a spillover effect on the life balance and life satisfaction dimensions. It also indicates that the information management dimension has a positive relation to the life satisfaction aspect of subjective well-being. Finally, the study found that increasing the degree of collectivist organisation culture has a positive moderating effect on the relation between the use of digital tools for work optimisation and life balance and subjective well-being, respectively. Originality/value The study reveals a new way of operationalising digitalisation in banks and is the first study of its type to explore the relationship between digitalisation different facets and banker subjective well-being.
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Ullah, Mohammad Sahid. "Empowerment, Asymmetrical Power Relations and Impacts of Information Technology in Rural Bangladesh." South Asia Research 37, no. 3 (September 25, 2017): 315–34. http://dx.doi.org/10.1177/0262728017725635.
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In the wider context of growing digitalisation in South Asia, this article examines the impacts of a public–private–people partnership (4Ps) information and communication technology (ICT) initiative of the Bangladesh government, administered through local governmental offices, the Union Information Service Centre (UISC). Scrutinising the operation of six UISCs in rural communities across Bangladesh, the study researches the potential of ICTs to influence existing asymmetrical power relations and empower local people. Asking to what extent ICTs enable more people to actively participate in their communities and what the implications for empowerment are, it is found that top-down ICT intervention by itself cannot bring substantial change for people at the bottom of the social pyramid. Asymmetrical power relations continue to deprive marginalised groups from receiving the claimed benefits of ICT facilities. The study suggests the need for a more critical, practice-focused understanding of relationships between ICTs and rural empowerment, while also highlighting the changing modalities of connecting states and their citizens in postmodern South Asia.
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"App Launch for Customer Processes of a Real Estate Company." International Journal of Innovative Technology and Exploring Engineering 9, no. 1 (November 10, 2019): 607–16. http://dx.doi.org/10.35940/ijitee.a4491.119119.
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A paperless office is not only environmentally friendly but also advantageous in many aspects. The digitalisation of documents and corresponding processes saves time, reduces mistakes and therefore realizes cost savings for companies. This time can be invested in better customer management. Real estate companies work with thousands of rented apartments and as many customers and thus have to maintain and manage a lot of customer related data. IT has already created manifold remedies with Enterprise-Resource-Planning (ERP) and CustomerRelationship-Management (CRM) systems and models, but there is still plenty of development potential to be exploited by integrating mobile solutions into the IT architecture. The main challenge thereby is not the programming of an app but the seamless integration into customer processes and the creation of customer acceptance and thus value. Therefore, it is investigated how mobile applications can better control customer processes and whether such an implementation is profitable. For this purpose, typical work and customer processes of real estate companies must be analysed, understood and transferred to appropriate mobile solutions. This paper examines the details which need to be considered in such projects.
Dissertations / Theses on the topic "Office Digitalisation"
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Ålander, Astrid, and Astrid Lundman. "The Future (of the) Office : A Scenario Study of what the Future Office could look like due to the Progress of Digitalisation." Thesis, KTH, Fastigheter och byggande, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-298053.
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This thesis examined the future office by interviewing 16 participants according to the Delphi method. Participants were given the opportunity to share their individual opinions related to ten introductory questions. All participants then continued the interview by participating in a feedback session that would form the basis of a future scenario for the office. According to the participants, the spread of Covid-19 has been a catalyst for the office's development. Environmental focus is high in the future when employees can take meetings from any place they prefer, instead of traveling the world to meet customers. Efficiency enables work regardless of workplace and thanks to digital tools and platforms, the employee can work anywhere at any time. What was somewhat more difficult to discern was the development of demand for offices. Although there were some aspects that all participants agreed on, it was possible to distinguish a lot of aspects that they thought about in different ways. There were different opinions from each stakeholder group regarding demand, rental levels, vacancies and other market factors that drive the market forward, as well as who will win and lose if the market moves on to a market characterised by flexible work.Detta examensarbete undersökte det framtida kontoret genom att intervjua 16 deltagare enligt Delphi-metoden. Deltagarna fick möjlighet att dela sina individuella åsikter tillhörande tio inledande frågor. Alla deltagare fortsatte därefter intervjun genom att delta i en feedback- session som skulle ligga till grund för ett framtida scenario för kontoret. Enligt deltagarna har spridningen av Covid-19 varit en katalysator för kontorets utveckling. Miljöfokus är högt i framtiden när anställda kan ta möten från vilken plats de helst föredrar, istället för att resa världen för att träffa kunder. Effektivitet möjliggör arbete oavsett arbetsplats och tack vare digitala verktyg och plattformar kan medarbetaren arbeta var som helst när som helst. Det som var något svårare att urskilja var utvecklingen av efterfrågan på kontor. Trots att det fanns en del aspekter som alla deltagare höll med varandra om gick det att urskilja en hel del aspekter som de tyckte mycket olika om. Det framkom olika åsikter från varje intressent angående efterfrågan, hyresnivåer, vakanser och andra marknadsfaktorer som driver marknaden framåt, liksom vem som kommer att vinna och förlora om marknaden går vidare till en marknad som kännetecknas av flexibelt arbete.
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Ålander, Astrid, and com Astrid Lundmanastridlundman@hotmail. "The Future (of the) Office : A Scenario Study of what the Future Office could look like due to the Progress of Digitalisation." Thesis, KTH, Fastigheter och byggande, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-298053.
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This thesis examined the future office by interviewing 16 participants according to the Delphi method. Participants were given the opportunity to share their individual opinions related to ten introductory questions. All participants then continued the interview by participating in a feedback session that would form the basis of a future scenario for the office. According to the participants, the spread of Covid-19 has been a catalyst for the office's development. Environmental focus is high in the future when employees can take meetings from any place they prefer, instead of traveling the world to meet customers. Efficiency enables work regardless of workplace and thanks to digital tools and platforms, the employee can work anywhere at any time. What was somewhat more difficult to discern was the development of demand for offices. Although there were some aspects that all participants agreed on, it was possible to distinguish a lot of aspects that they thought about in different ways. There were different opinions from each stakeholder group regarding demand, rental levels, vacancies and other market factors that drive the market forward, as well as who will win and lose if the market moves on to a market characterised by flexible work.Detta examensarbete undersökte det framtida kontoret genom att intervjua 16 deltagare enligt Delphi-metoden. Deltagarna fick möjlighet att dela sina individuella åsikter tillhörande tio inledande frågor. Alla deltagare fortsatte därefter intervjun genom att delta i en feedback- session som skulle ligga till grund för ett framtida scenario för kontoret. Enligt deltagarna har spridningen av Covid-19 varit en katalysator för kontorets utveckling. Miljöfokus är högt i framtiden när anställda kan ta möten från vilken plats de helst föredrar, istället för att resa världen för att träffa kunder. Effektivitet möjliggör arbete oavsett arbetsplats och tack vare digitala verktyg och plattformar kan medarbetaren arbeta var som helst när som helst. Det som var något svårare att urskilja var utvecklingen av efterfrågan på kontor. Trots att det fanns en del aspekter som alla deltagare höll med varandra om gick det att urskilja en hel del aspekter som de tyckte mycket olika om. Det framkom olika åsikter från varje intressent angående efterfrågan, hyresnivåer, vakanser och andra marknadsfaktorer som driver marknaden framåt, liksom vem som kommer att vinna och förlora om marknaden går vidare till en marknad som kännetecknas av flexibelt arbete.
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Knorr, Endimione, and Christina Schreml. "You Are on Mute : A study on the impact of the digitalisation of communication on experienced interactions in organisations." Thesis, Linnéuniversitetet, Institutionen för organisation och entreprenörskap (OE), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-103778.
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This thesis aims to interpret the changed interactions and communication in the workplace due to the Covid-19 pandemic. Due to the massive changes in society and the workplace, it is important to look into this aspect of the pandemic’s consequences. The research question “What impact does the expedited digitalisation of communication, caused by the global pandemic of 2020, have on the experienced interactions in organisational contexts?” allows for easy access into different aspects of the topic by conducting the study relatively broadly. In order to answer the research question, semi-structured interviews with employees, who were working during the pandemic, were held and all necessary data was extracted from these interviews. This data was then interpreted in light of the four principal theoretical topics: Communication, Social Interaction, Work Life and Leadership Relations. Certain similarities, but also paradoxes were discovered in the findings, and therefore discussed through paradoxical lenses. The basic findings concerning the research question are that many changes happened in opposing directions, for example having at the same time more, but also less communication. This double shift applies to almost all findings. To put these findings into practical use, organisations and companies should consider their team’s needs and optimise the working structures between hybrid and on-site in order to get the best possible working results.
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Jörgner, Klara, and Greta Gärdebäck. "Chief Digital Officer - Framgångsrecept för digital transformation?" Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20177.
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Studien syftar till att undersöka hur Chief Digital Officer (CDO) arbetar med digital transformation inom den offentliga sektorn. Den forskningsstrategi som har tillämpats i uppsatsen är fallstudie, eftersom att studiens syfte var att undersöka och analysera en specifik roll på djupet. Studien har en kvalitativ karaktär där en fenomenologisk ansats har applicerats då studien tar sin utgångspunkt från flera CDO:s erfarenheter och upplevelser. Studiens datainsamling har bestått av inhämtning av befintlig forskning från vetenskapliga källor och intervjuer. Semistrukturerade intervjuer genomfördes med fem respondenter, som besitter rollen som CDO i en svensk kommun, för att samla in kvalitativ data som utgjorde studiens empiriska material. En av intervjuerna genomfördes med ett frågeformulär som skickades till respondenten via mail. De slutsatser som har kunnat dras utifrån studiens undersökning är att valet av en CDO till största del grundas i personens erfarenheter och delvis i kommunens behov av digital transformation. Det har konstaterats att det är till CDO:s fördel att placeras nära det högst beslutande organet inom kommunen samt att rollen som CDO innebär att agera förändringsledare. Rollens framtid, inom offentlig verksamhet, är oviss då det finns aspekter som pekar på både dess utveckling och avveckling.The study aims to investigate how the role of the Chief Digital Officer (CDO) adapts the work with digital transformation in the public sector. The research strategy that has been applied in the thesis is case study, since the purpose of the study was to investigate and analyze a specific role. The study is qualitative in which a phenomenological approach has been applied since the study is based on several CDOs’ own experiences. The collection of data has been carried out by existing research from scientific sources and by collecting empirical material from the chosen respondents through semi-structured interviews. One of the interviews was conducted through a mail conversation. All the respondents possessed the role of a CDO in a Swedish municipality. The conclusion that can be made from the study is that the choice of the CDO is largely based on the person’s experiences and partly the municipality’s requirements for digital transformation. It has also been found that it is an advantage for the CDO to be placed close to the decision-maker in the municipality and the role implies to act as a change leader. The future of the role, in the public sector, is unpredictable as there are aspects that point to both its development and settlement.
Book chapters on the topic "Office Digitalisation"
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Perdrix, Ferran, Juan Manuel Gimeno, Rosa Gil, Marta Oliva, and Roberto García. "Semantic Web for Media Convergence." In Semantic Web for Business, 170–93. IGI Global, 2009. http://dx.doi.org/10.4018/978-1-60566-066-0.ch009.
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Newspapers in the digitalisation and Internet era are evolving from mono-channel and static communication mediums to highly dynamic and multi-channel ones, where the different channels converge into a unified news editorial office. Advanced computerised support is needed in order to cope with the requirements arising from convergent multimedia news management, production and delivery. Such advanced services require machines to be aware of a greater part of the underlying semantics. Ontologies are a clear candidate to put this semantics into play, and Semantic Web technologies the best choice for Webwide information integration. However, newspapers have made great investments in their current news management systems so a smooth transition is required in order to reduce implementation costs. Our proposal is to build an ontological framework based on existing journalism and multimedia standards and to translate existing metadata to the Semantic Web. Once in a semantic space, data integration and news management and retrieval are facilitated enormously. For instance, Semantic Web tools are being developed in the context of a media house that are capable of dealing with the different kinds of media managed in the media house in an integrated and transparent way.
Conference papers on the topic "Office Digitalisation"
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McGuire, Leslie. "How Emulation Improves Offshore Operations." In ASME 2019 38th International Conference on Ocean, Offshore and Arctic Engineering. American Society of Mechanical Engineers, 2019. http://dx.doi.org/10.1115/omae2019-95178.
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Abstract Subsea 7 is supporting its offshore fleet by incorporating emulation. Virtualising the actual control system software used offshore and integrating a high resolution functional 3D “digital twin” model of its vessels and equipment. Subsea 7 can effectively test control systems under as near to live conditions as possible by also incorporating historical dynamic positioning archives of vessel sea states and other external influences such as temperatures, loads and faults into the system. Using the Subsea 7 emulation techniques means operatives can be trained on exact virtualised control system software in advance of actual construction and as a result, software faults can be highlighted, de-bugged and rectified using the emulator system. The digital twin models can also be used to facilitate efficient planning of deck operations. This paper demonstrates how technology helps improve Subsea 7’s offshore operations. Methods, Procedures, Process: A vessel emulation room is in use for control system testing and familiarisation of construction equipment, including for instance, lay, crane or diving systems and is currently developing its library of vessel functional 3D models with full integration to the control system software. By use of physics engine feedback into the functional 3D model and control systems, projects operations can be verified. Results, Observations, and Conclusions: It is proven using emulation from an office base, for vessels operating anywhere in the world, that Subsea 7 are able to save significant costs and time. The emulations can be re-used and expanded for the full life cycle of the equipment. Over 90% of software bugs can be ironed out prior to installation, a significant advantage for Operations. Novel/Additive Information: This paper describes a significant step towards the digitalisation of the Subsea 7 fleet and equipment incorporating the actual control system software used to operate the equipment.
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Neve, Oliver. "Modular CLT – Time to swallow the offsite pill." In IABSE Congress, New York, New York 2019: The Evolving Metropolis. Zurich, Switzerland: International Association for Bridge and Structural Engineering (IABSE), 2019. http://dx.doi.org/10.2749/newyork.2019.0641.
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<p>The threatening title of the United Kingdom’s 2016 Farmer Review ‘Modernise or Die’ was a stark prognosis for the construction industry likened to a sick or dying patient. The review recommended a shift towards pre- manufacture approaches and away from the traditional methods that we seem so reluctant to divert from. The paper recommends that Design for Manufacture and Assembly (DfMA) is to be explored as the potential medicine required to cure the symptoms of a deteriorating industry.</p> <p>The antidote comes in the form of modular cross laminated timber (CLT). Originally, CLT was associated with in-situ construction techniques, which are reliant on-site operations. The industry has since progressed to a hybrid state of using both in-situ techniques with some pre-fabrication. Modular CLT is the next step in the evolution of mass timber which looks to solve the housing crisis affecting multiple global cities in terms of sustainability, cost and speed.</p> <p>The paper will look at:</p> <ul> <li>The advantages and opportunities for modular CLT</li> <li>The engineering challenges that need to be overcome</li> <li>Digitalisation techniques employed in the design of modular CLT</li> <li>A case study of the Watts Grove project in London, UK</li> </ul>